Polycom 4000 manual

Polycom, Inc. 0 [Type the document title ] Polycom Document Title 1    Version 8.3 | January 2014 | DOC2742A Polycom® RealPresence® Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’ s Guide[...]

Administrator ’s Guide Polycom, Inc. i © 2014 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be repro duced or transmitted in any form or by any means, electronic or mechani cal, for any purpose, without the express written permission of Pol ycom, Inc. Under the law ,[...]

Polycom, Inc. i Content s Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About the RealPresence Collaboration Server (RMX) 1 500/1800/2000/4000 Admi nistrator’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. ii Default Profile Settings in CP Conferencing Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Default Profile Settings in SVC Only Conferencing Mode . . . . . . . . . . . . . . . . . . . . . . . . . 31 Default Profile Settings in a Mixed C[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. iii Video Protocols and Resoluti on Configuration for CP Conf erencing . . . . . . . 104 Video Resolutions in AVC-based CP C onferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Video Display with CIF, SD and HD Video Connections . . .[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. iv Sharing Content During Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Content Sharing Using H.239 Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Content Sharing Using People+[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. v Forcing Other Content Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Content Sharing via the Polycom CCS Plug-in for Micros oft Lync Clients . . . . . . . . . . . . . . 175 Managing Noisy Content Conn[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. vi Guidelines for Creating Multiple Cascading Links between Conferences . . . . . . . . . . . . 198 Enabling and Using Multiple Ca scade Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199 Creating a Link Participant . . . . . . . . .[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. vii Enabling the Mute Participants Excep t Lecturer Opti on . . . . . . . . . . . . . . . . . . . . . . 226 Audio Algorithm Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 Audio Algorithm Supp[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. viii Collaboration Server Configu ration Enabling ISDN Cascading Links . . . . . . . . . . . . 247 Suppression of DTMF Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252 Star Cascading Topology . . . . . . . . . . . . . [...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. ix Creating SIP Factories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 9 SIP Registration & Presence for Entry Queues and SIP Factorie s with SIP Servers . . . . . . 300 Guidelines for regi stering [...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. x Guidelines for integrating with th e Global Address Book of Polycom Re alPresence Resource Manager (XMA) or Polyco m CMA™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326 Scheduling Reservations . . . . . . . . . . . . . . . . . . . . . . . [...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xi Moving Participants Between Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361 Moving Participants Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362 Conference Te[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xii Viewing the Properties of Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419 Monitoring IP Participants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420 Monitoring[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xiii Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 60 Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460 [...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xiv Defining ISDN/PSTN Network Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509 IISDN/PSTN Network Serv ices Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509 Adding/Modifying ISDN/PSTN Network[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xv Port Usage Gauges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 544 NAT (Network Ad dress Translation) Trav ersal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 545 Deployment Architecture[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xvi IVR Services in TIP-Enabled Conf eren ces Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . 597 Entry Queue and Virtual Entry Q ueue Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597 Configuring th e Conference and Entry Que[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xvii Monitoring Ongoing Gateway Sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 624 Connection Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 4 Gateway[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xviii Disconnecting an MCU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657 Removing an MCU from the MCUs Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657 Changi[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xix and Polycom RealPresence DMA Sys tem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 689 Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 89 Port Usage Threshol[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xx Non-Modifiable Banner Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 720 Sample 1 Ba nner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 720 Sample 2 Ba[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xxi Manually Adding Flags to the CS_MODULE_ PARA METERS Tab . . . . . . . . . . . . . 789 Deleting a Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 791 Auto Layout Configuration . . . . . . . . . [...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xxii Defining Password Aging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 820 Maximum Repeating Characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 820 Defining Password Change F[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xxiii System Flags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 840 Monitoring Precedence Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 840 IEEE 80[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xxiv Viewing the Properties of RealPrese nce Collaboration Server (RMX ) 4000 Hardware Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 882 To View the Supporting Hardware Components Proper ties: [...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xxv Authentication Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 7 MCU Configuration to Communica te with an Exte rnal Database Application . . . . . 977 Enabling External Database Validation fo[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xxvi Integrating the Collabor ation Server into the Microsoft Offi ce Communications Server Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 07 Setting the Matched URI Dialing [...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xxvii Modify the Collaboratio n Server Manageme nt Network Service to Include the DNS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 8 Defining a SIP Network Service in the Collaborati[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xxviii Active Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 78 ICE Active Alarms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xxix Procedure 3: Configuring the Collaborati on Server’s H.323 Networ k Service to register with CMA gatekeeper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1103 Procedure 4: Configuring a TIP Enab led Profile on the Collabora[...]

RealPresen ce Collaborati on Server - XML API Release No tes - V ersion 8.3 Polycom, Inc. xxx Comprehensive Restore to Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1141 Performing a Comprehe nsive Restore to Factory Defa ults . . . . . . . . . . . . . . . . . . 1141 Emergency CRL (Cert ificate Revo cation List) U[...]

Polycom®, Inc. 27 Overview About the RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’ s Guide The Polycom® RealPresence Co llaboration Server (R MX) 1500/1800/2 000/4000 Admini strator ’s Guid e provides instr uctions for config uring, deploying , a nd administerin g Polycom Mult ipoint Control Units (MCUs) for vide[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 28 ● Configure the Collaboration Server to support Pol ycom third part y and par tner environment s such as Microsoft, IBM, Cisco, A vaya, Broadsof t and Siemens. ● Configure the Collabor ation Server for special ap plications and ne eds by sett[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 29 About the Polycom® RealPresence Collaboration Server (RMX) 1500/180 0/2000/4000 System The RealPresence Collabora tion Server (RMX) 1500 /1800/2000/4 000 system is a high performance, scalable, IP-network (H.323 and SIP) and ISDN/PST N (Collabor[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 30 Multipoint Video Conferencing usin g a RealPr esence Collaboration Server (RMX) 1500/2000/40 00[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 31 Multipoint Video Conferencing usin g a RealPresence Collaboration Server 1 800 The RealPresence Coll aboration Server system can be controlled via the LAN, by the Co llaboration Server Web Client application, using Inter net Explorer installed on[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 32 Network Services Guidelines IP Networks In the Collaboration Ser ver 1500/2000 system manage ment and IP conferencin g are performed via a single LAN port. In the Collaboration Server 1800 system ma nagement and IP conferen cing are performed on [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 33 In the example shown here, the Collab oration Server Licensing Mode is CP Licensing , and the Card Configuration Mode is MPMx. Features Supported with MPM x/MPMRx Cards. The following table lists the Collabora tion Server features that are supp o[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 34 Content at HD1080p Resolution With MPMRx Content is supported at HD1080p resolution at 30 fps and 60 f ps. With MPMx Content is supported at HD1080p15 . HD H.264 Content and H.264 Content for Cascading links Enables conference participants to rec[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 35 Features Only Supporte d with MPMRx Cards The following t able lists the Co llaboration Server fe at ures that are only su pported with MPMRx cards. ( This applies to RMX 1500, 20 00, and 4000 only .) Wo rkst ation Requirement s The RMXWeb Client[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 36 ● Web Browser - Microsoft® Internet Exp lorer® V ersion 7, 8, 9, and 10. ● Collaboration Server Web client and RMX Manager are o ptimized for display at a resolution of 1280 x 800 pixels and a magnification of 1 00% The following table list[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 37 For Windows 7™ Security Settings, see the Polycom RealPresence Colla boration Server (RMX) 1500/1800/2000/40 00 Getting S t arted Guide , Windows 7™ Security Setting s . For Internet Explorer 8 configur ation, see the Polycom RealPresence Co [...]

Polycom®, Inc. 13 Conferencing Modes Overview The MCU system of fers the following types of confer ences (Co nferencing Modes), based on the video protocol an d the video disp lay during the conference: ● A VC-based Conferencing - CP Only (V ideo T ranscoding) ● A VC-based Conferencing - V ideo Switching (Co llab oration Server (R MX) 1500/200[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 14  Vide o Resolutions: from QCIF , CIF and up to 1080p60  Frame rates up to 60fp s In Continuo us Presence conf erences, the MC U receives the v ideo stream fr om each endpoint at the video rate, video resolution an d frame rate that it is ca[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 15 Vide o quality in Continuous Presence confere nces is af fected by the confere nce line rate (that de termines the maximum line rate to be used by the connecting endpoint s), and the video capab ilities of the end points such as the video protoco[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 16 same line rate and video parameter s such as video protocol, frame rate, annexes and inte rlaced video mode as no video processing is performed. End point s that are unable to meet these requireme nts connect as Secondary (audio only). A VC Video[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 17 ● Vide o Switching uses fewer system resources th an CP: only one CIF video re source per p articipant for any resolution (including HD). The t able belo w lists the resources available to VSW conferences by line rate and card type. * Capacity [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 18 ● The HD_THRESHOLD_BITRA TE flag must be set in the System Configuration. The value of this flag is the system minimum threshold bit ra te for HD reso lutions. The line rate sele cted in the conference Profile must be the same as or h igher tha[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 19  High Definition (HD) – HD is an ultr a-high quality video reso lution that uses the H.264 and H.264 High Profile video algorithms. Depe nding on the Collaboration Se rver’s typ e, compliant endpoin ts are able to connect to conferen ces a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 20 SVC-based Conferencing The SVC-Based conferencin g mode provides video witho ut tr anscoding by the MCU, hence r equiring less video resourc es while providin g better error resiliency and lower latency . Using the SVC video protocol, SVC confere[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 21 For instance, an SVC endpoint migh t want to receive three video streams at different frame rates and resolutions, and create a conference layout with the received video strea ms. Each SVC-enabled endpoint sends encoded SVC bit streams to the MCU[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 22 ● End-to-end la tency on a loc al network (same site), is around 200msec to ensure A V sync (also kn own as Lip-sync). ● Dial-out is not available in SVC Only conference. ● Dial-in is available as follows:  A VC endpoint s (p articipan t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 23  All DTMF enabled features during the conference  Manual selection of video layo ut  Chairperson functiona lity  Media Encr yption  Recording of SVC Only conference s  T ext messaging using Message Overlay MCU Supported Resoluti[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 24 Mixed CP and SVC Conferencing In a mixed CP (A VC) and SVC conference, A VC-ba sed end point s and SVC-enable d endpoin ts can be supported in the same conference . In a mixed CP (A VC) and SVC confer ence, SVC end points tr ansmit multiple resol[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 25 MCU Resource Cap acities for Mixed CP and SVC Conferences In a mixed CP and SVC conference, vide o resources are allo cated according to the MCU type and th e translation po ols (A VC to SVC and SVC to A VC) used to convert video streams. T r ans[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 26 In this resource capacity allocations example, the mixe d CP and SVC conference can allocate a combination of A VC and SVC port s depending on the end points that are de fined in the actual conference. For example, a conf erence can be defined as[...]

Polycom®, Inc. 27 Using Conference Profiles Conference Profiles inclu de conference pa rameters such as Conferencing Mode, confer ence line rate, video and content sharing re solutions and settings, vi deo layout, encryption, Lost Packet Re covery (LPR), etc. Profiles eliminate the need to define these para meters for each n ew conference created [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 28 Conferencing Cap abilities in the V arious Conferencing Modes The following table summarizes the conferencing capabilities and options available in the different Conferencin g Modes. Conferencing Cap abilities in th e Different Confer encing Mode[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 29 * Entry Queue & Destination Conference must have the same profile (i.e. SVC only to SVC only , Mixed CP and SVC to Mixed CP and SVC) ** Only Basi c Cascading is availab le *** For A VC, the LPR error resiliency is used, however for SVC endpoi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 30 Display Language English Video Quality Sharpness Maximum Resolution Auto Video Clarity En abled Auto Brightness Enabled Content Settings HiResGraphics (High Res Graphics) Content Protocol H.264 HD Send Content to legacy endpoints Enabled Presenta[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 31 This Profile is automatically assigne d to th e following conferencing entities: Default Profile Settings in SVC Only Conferencin g Mode The Collaboration Server is shipp ed with a default Conference Prof ile for SVC Only conf erences which allow[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 32 Default Profile Settings in a Mi xed CP and SVC Conferencing Mode The Collaboratio n Server is shipped with a default Conference Profile (CP an d SVC) for mixed CP and SVC conferences which enables users to immedi ately start a st andard ongoing [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 33 The default settings are as fo llows : Default Mixed CP and SVC Conference Profile Setting s Setting Va l u e Profile Name Factory_Mix_SVC_CP_Video_Profile Line Rate 1920Kbp s Video Switching Disabled Operator Conference Disabled Encryption Enabl[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 34 V iewing the List of Conference Profiles Existing Conference Profiles are listed in the Conferen ce Profiles list pane. T o list Conference Profile s: 1 In the RMX Management pan e, expand the Rarely Used list. 2 In the RMX Management pane, Click[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 35 The Conference Profiles are displa yed in the Conference Pro files list pane. The number of the curr ently defined Confere nce Profiles appears in the title of the list pane. The following Conference Profile pr ope rties are displayed in the List[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 36 Profiles T o olbar The Profile toolbar provides quick access to the Profile functions: Modifying an Existing Profile Y ou can mo dify any of the Profile’s p arameters but you cannot rename the Profile. T o modify the Profile pro perties: 1 In t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 37 Deleting a Conference Profile Y ou can de lete Profiles from the Profiles list. T o delete a Conferen ce Profile: 1 List the Prof ile that are curr ently defined in t he system. For details, see Viewing the List of Conference Profiles . 2 In the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 38 6 Define the Profile parame ters as described in:  Defining A VC CP Conferencing Profiles  Defining an A VC Video Switching Conference Profile  Defining SVC Conf erence Profiles  Defining Mixed CP and SVC Conferencing Profiles Exporti[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 39 The Conference Prof ile - Export dialog box is displayed. 3 In the Export Path field, click Browse to naviga te to the location of the desired p ath where you want to save the exported file. 4 In the Profiles file name field, type the file name p[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 40 The Conference Prof ile - Export dialog box is displayed. 4 In the Export Path field, click Browse to naviga te to the location of the desired p ath where you want to save the exported file. 5 In the Profiles file name field, type the file name p[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 41 The Conference Prof ile - Import dialog box is displayed. 3 In the Import Path field, click Browse to navigate to the path and file name of the exported Conference Profiles you want to import. 4 Click OK to import the Conference Profiles. When Co[...]

Polycom®, Inc. 42 Defining A VC-Based Conference Profiles A VC-based Conference Profile options dif fer according to the selected Co nferencing Mode CP and VSW (Collaboration Server 1500/ 2000/4000 only). T o fa cilitate the definition proce ss of a new Profile, the system displays defa ult values for ea ch parame ter so you need only to modify th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 43 The New Profile – General dialog box opens. 3 Define the Profile name and, if require d, the Profile General pa rameters: New A VC CP Profile - General Parameters Field/Option D escription Display Name Enter a un ique Profile name, as follows: [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 44 Line Rate Select the conference bit rate. T he line rate represents th e combined video, audio and Content ra te . The default setting is 384 Kbps. Notes: • In the Collaboration Server 1500/2000 /4 000, the maximum line rate at which ISDN endpo[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 45 4 Click the Advanced ta b. The New Profile – Advanced dialo g box opens. 5 Define the following parameters: Operator Conference (CP Only) Select this option to define the pr ofile of an Operator conference. An Operator conference can only be a [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 46 New A VC CP Profile - Adva nced Parameters Field/Option Des cription Encryption Select the Encryption option for the conference: •E n c r y p t A l l - Encryption is enabled for the conference and all conferen ce participant s must be encrypted[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 47 Exclusive Content Mode Select this option to limit th e Content broadcasting to one partic ipant, preventing other participants from interrupting the C ontent broadcasti ng while it is active. TIP Compatibility Select the TIP Compatibility mode w[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 48 6 For CP Conferences only: Click the Gathering Settings tab. 7 Optional. Define the following field s if the conferenc e is n ot launched by the Polycom Confer encing Add-in for M icrosoft Outlook: • If the conference is launched by the Polycom[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 49 For more information se e Auto Scan and Custo mized Polling in V ideo Layout (CP Conferences Only) . 8 Click the Video Quality tab. New A VC CP Profile - Gath ering Settings Parameters Field Descrip tion Display Name This field is defined when th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 50 The New Profile – Video Quality d ialog box opens. 9 Define the following parameters: New A VC CP Profile - V ideo Quality Parameters Field/Option D escription People V ideo De finition Video Quality Sharpness is the only supported content form[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 51 Maximum Resolution This setting overrides the Maximum Re solution setting of the Resolution Configuration dia log box. The administrator can select one of the following Maximum Resolution optio ns: • Auto (default) - The Maximum Resolution re m[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 52 Content Video Definiti on Content Settings Select the transmission mode for the Content channel: •G r a p h i c s — basic mode, intended for normal gra phics • Hi-res Graphi cs (A VC CP Only) — a higher bit rate intended for high resoluti[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 53 Content Protocol Select the Cont ent Protocol to be used for content sharing in Highest Common Content Sharing Mode. •H . 2 6 3 (A VC CP only) Content is shared usin g the H.263 protocol . Use this option when most of the endpoints support H.26[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 54 10 Click the Video Sett ings tab. Content Rate drop-down menu The Content Rate drop-down menu is disp layed next to the Content Resolution drop-down menu when: • H.264 Cascade and SVC Optimized is the selected Content Protocol and • Customize[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 55 The New Profile - V ideo Settings d ialog box opens. 11 Define the video display mode and layout using the following par ameters: New A VC CP Profile - V ideo Settings Parameters Field/Option D escription Presentation Mode (CP only) Select this o[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 56 Lecture View Switching Select this option to enable automatic swit ching of participant s on the Lecturer ’s screen when Lecture Mode is enabled for the conference. The automa tic switching is enabled when t he number of particip ants exceeds t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 57 Auto Layout (CP only) When selected ( default), the system automatically selects the conference layout based on the number of participants curr ently connected to t he conference. When a new video participant connects or disconnects, the conferen[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 58 In layout 2+8, the two centr al windows display the last two speakers in t he conference: the current speaker and the “previous” sp eaker . T o minimize the cha nges in the layout, when a new speaker is identified the “previous” speaker i[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 59 12 T o select the Video Layout for the conference, click the requ ir ed number of windows from the layout s bar and then select the windows array . The selected layout is displayed in th e Video La yout pan e. 13 Click the Audio Settings tab. The[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 60 14 Define the following parameters: Audio Clarity and Auto mute noisy endpoint s are not supported in the RMX 1800. New A VC CP Profile - Audio Settings Parameters Field/Option D escription Audio C larity When selected, improves received audio fr[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 61 Mute participant except lecturer When the Mute Participant s Except Lecturer option is enabl ed, the audio of al l participants in the conference except fo r the lecturer can be automatically muted upon connection to the conference . This prevent[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 62 15 Click the Skins tab to modify the backgr ound and frames. The New Profile - Skins dialog box opens. 16 Select one of the Skin options. Auto mute noisy endpoints This option is automatically enabl ed in new Profiles. When enabled, the RMX can d[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 63 17 Click the IVR ta b. The New Profile - IVR dialo g box opens. 18 If required, set the fo llowing p arameters: • In Classic View (for the first two skin options) the frames fill the screen w ith their borders touching. • When T elepresence M[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 64 19 Optional . Click the Recording t ab to enable conferen ce recording with Polycom RSS 2000/4000. The New Profile - Recording dialo g box opens. Conference Requires Chairperso n Select this option to allow the conferen ce to start only when the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 65 20 Define the following parameters: 21 Click the Site Names ta b. New A VC CP Profile - Re cording Parameters Parameter Descriptio n Enable Recording Select this check box to ena ble the Recording of the conference. If no Recording Links are foun[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 66 The New Profile - Site Names dialog box opens. Using the Site Name dialog box, you can control th e display of the site names by defining the fo nt, size, color , background color and transpa rency and position within the V ideo Window . For a de[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 67 Background Color Sele ct the color of the Site Names display text. The color and background for Site Names display te xt is dependent on whether a Plain Skin or a Picture Skin was selected for the conferen ce in the Profile - Skins tab. The choic[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 68 Display Position Sele ct the pre-set position for the display of the Site (endpoint) Names. Selection Site Names Position LeftT op (Default) To p RightT op LeftMiddle RightMiddl e New A VC CP Profile - Site Names Parameters Field Description[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 69 Display Position (cont.) Lef tBottom Bottom RightBottom Custom The current endpoint (site) names display position becomes the initial position for Site Names position adj ustments using the Horizont al and Ve r t i c a l Position sliders. Horizon[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 70 23 Click the Message Overlay tab. The New Profile - Messag e Overlay dialog box ope ns. Message Overlay enables you to send text messages to all p articip ants during on going Continuous Presence conf erences. The text message is seen as pa rt of[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 71 24 Define the following fields: New A VC CP Profile - Message Overlay Parameters Field Descrip tion Enable This option is di sabled by default. Sele ct this check box to en able Message Overlay or clear it to disable i t. Content Enter the messag[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 72 As the fields are modified the Preview ch ange s to show the effect o f the changes. For example: 25 Click the Network Services tab. The New Profile - Network Ser vices dialog box opens. Registration of conferencing entities such a s o ngoing con[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 73 26 Define the following parameters: 27 Click OK to complete the Profile definition. A new Profile is created and ad ded to the Conference Profiles list. New A VC CP Profile - Network Services Parameters Parameter Descriptio n IP Network Services [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 74 Additional Information for Setting CP Profiles This section includes detailed explanat ion of various CP Profile settings: ● Gathering Phase ● Overlay La yout s ● Site Names Definition ● Sending T ext Messages During a Conference Using Me[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 75 During the Gathering Phase, the audio of all p articipant s can be heard, and th e video of active speakers is displayed in the vide o windo ws as they begin talking. All connected par ticipants ar e kept informed about the current co nference st[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 76 • Content can be se nt during the Gathering Phase. The content is displayed in the large video windo w of the particip ant’s layo ut while the Gather ing slide is displayed in a smaller video window in the layout. ● Gathering is not support[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 77 Enabling the Gather ing Phase Display The Gathering Phase is enabled for per conferen ce in the Conference Pro file. The profile also includes the dial-in numbers and the optional additional information to displa y on the slide. Conference s that[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 78 Guidelines for using the Overlay Layouts ● The Overlay L ayouts are suppor ted:  In CP Conferencing Mo de only .  With ITP , non-ITP and CTS endpoint s used only as standa rd endpoi nts.  With both new and classic Skins in Collaboratio[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 79 Selecting the Overlay Layout s The Overlay Layouts are selected in th e New Profile - V ideo Settings di alog box, in the Ov erlay t ab of the Vide o Layout tree.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 80 Site Names Definition Y ou can contr ol the display of the site names by de fining the font, size, color , background color and transparency and position withi n the video window in the Profile - Site Name dialog box. Guidelines ● Site Names di[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 81 Site Names Display Position The position of the Site Names displayed d uring the conference is controlled in the Profile - Site Names tab. The following options can be used to define the display position: ● Display Position drop-down menu - T o[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 82 The adjusted position of the Site Names can be viewed in the Preview .[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 83 Sending T ext Messages During a Conference Using Message Overlay The Message Overlay option in the Co nference Profile allows the oper ator or admi nistrator to send text messages to all p articipant s during an ongoing conferen ce. The text mess[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 84 ● The text messages cannot be se nt via the Content channel. ● Message Overlay text settings are not saved in the Conf erence T emplate when saving an ongoing conference as a Conference T emplate. ● T ext messag es can also be sent to indiv[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 85 The following Chinese font s are available for selection: ● Heiti (Default) ● Songti ● Kaiti ● Wei be i The Chinese font cannot be chang ed during an existing conference. It can on ly be modified in the conference profile. A particip ant [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 86 Defining an A VC Video Switching Conference Profile An A VC Video Switching-en abled Profile mu st be created p rior to running Video Switching conference s. This profile can be assigned to Meeting Rooms, co nferences, reservation s and Entry Que[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 87 3 Define the New Profil e - General p arameters: New A VC VSW Profile - General Parameter s Field/Option D escription Display Name Enter a un ique Profile name, as follows: • English tex t uses ASCII encoding an d can contain the most char acte[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 88 4 Define the various Profile p arameters for a V ideo Switching confer ence. As it is an A VC -bases conferencin g mode, many of the fields and opti ons are identical to the CP Profile. For more informati on, see Defining A VC CP Conferencing Pro[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 89  Auto Scan  Skins  Site Names  Message Overlay 5 Click OK . H.264 High Profile Support in Video Switching Conferences Beginning with V ersion 7.6, the H.2 64 High Profile video pro tocol is supported in V ideo Switching (VSW) conferen[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 90 ● Line rate and resolution combina tions are checked for validity . If the selected line rate is below the minimum line rate threshold require d for the selected resolution, the line rate is automatically adjusted to the minimum line rate thres[...]

Polycom®, Inc. 91 Defining SVC and Mixed CP and SVC Conference Profiles Defining SVC Conference Profiles The SVC conf erence Profile de finition is started by selecting SVC as the Conferencing Mode. The dialog boxes and their options chang e as the conference be havior and the MCU video processing change. For example, site name display is performe[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 92 3 Select SVC Only to define the SVC Profile. The profile t abs and options change accor dingly and only supported op tions are available for selection. Unsupported options are disabled (grayed o ut). 4 Define the Profile name and, if require d, t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 93 5 Click the Advanced ta b. The New Profile – Advanced d ialog box opens. 6 Define the following su pported param eters: Routing Name En ter the Profile name using ASCII characters set. Y ou can define the R outing Name or it can be automaticall[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 94 New SVC Profile - Ad vanced Parameters Field/Option D escription Encryption Select the Encryption option for the conference: •E n c r y p t A l l - Encryption is enabled for the conference and all conference participants must be encrypted. • [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 95 7 Click the Video Quality tab. The New Profile – Video Quality d ialog box opens. 8 In SVC Conferencing Mode, the vi deo and Content sharing parameters cannot be modified and th ey are set to the following parameters: New SVC Profile - Video Qu[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 96 9 Click the Video Sett ings tab. In SVC conferences, each end point determ ines its own video layou t and there is no conference le vel layout selected. Therefore, all the V ideo Settings p arameters are disa bled. Content Protocol H.264 Cascade [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 97 10 Click the Audio Settings tab. 11 If required , define the Speaker Change Thresho ld : Auto (Default, 3 seconds), 1.5.3.5 . It indicates the a mount of time a particip ant mu st speak continuously befor e becoming the speaker .[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 98 12 Click the IVR ta b.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 99 13 If required, set the fo llowing p arameters: The following IVR features are not suppo rted during SVC conf erences:  Roll Call  Invite Participants  Entry and Exit tones  Click & View  PCM New SVC Profile - IVR Parameters Fi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 100 14 Click the Network Services tab. The N ew Profile - Network Ser vices ta b opens. Registration of conferencing entities such as ong oing conferences, Meeting Rooms, and SIP Factories with SIP servers is done pe r conferencing entity . This all[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 101 16 Click OK to complete the Profile definition. A new Profile is created and ad ded to the Conference Profiles list. Accept Calls T o prevent dial in particip an ts from connecting to a conferencing entity when connectin g via a Network Service,[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 102 Defining Mixed CP and SVC Conferencing Profiles The mixed CP and SVC Profile is based on the CP Pr ofile with a few of the CP options disab led for compatibility between A VC and SVC protocols and to enable the medi a conversion betw een these t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 103 Using the various Profile t abs, you can defin e the following profile pa rameters: ● CP and SVC Profile - Advanced parameters - these parameters a re the same as for CP conferences. For details, see New A VC CP Profile - Advanced Parameters .[...]

Polycom®, Inc. 104 V ideo Protocols and Resolution Configuration for CP Conferencing V ideo Resolutions in A VC-based CP Conferencing The RealPresence Collabora tion Server (RMX) 1500 /1800/2000/4 000 always attempt s to connect to endpoin ts at the highest line rate defined for the confer ence. If the co nnection c annot be est ablished using the[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 105 ● In a 1X1 Video La yout:  SD: If the speaker transmits CIF , the MCU will send CIF to all pa rticipant s, including the SD particip ants. In any other layout the MCU will transmit to each participant at the p articipant’ s sending resolu[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 106 HD1080p60 Resolution Guidelines HD1080p60 resolution is suppor ted in Continuous Presence (CP) mod e: ● With MPMx media cards:  Asymmetrically: The Collabora tion Server receives HD720p60 and se nds HD1080p60.  In both V ideo Quality mod[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 107 CP Conferencing with H.263 4CIF The video resolution of 4CIF in H.263 end point s is on ly supported for conferences in which the video q uality is set to sharpness and for line ra tes of 384 Kbp s to 1920 Kbps as shown in the fo llowing table. [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 108 The CP Resolution Decision Matrix All the CP resolution options and settings are based on a decision matrix which matches video resolutio ns to connection line rates, with the aim of providing the best bala nce between resour ce usage and video [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 109 H.264 Base Profile Decision Matrix The following illustrations show the re solutions used for the various Line Rates for eac h of the pre-defined optimization settings for H.264 Base Profile and V ideo Quality setting Sharp ness and Motion for M[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 11 0 Resolutions used per Line Rates Wh en Resolution Conf iguration is set to Resour ce Optimized Configuration in Sharpness a nd Motion Mode, MPMx/MPMRx[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 111 Resolutions used per Line Rates Wh en Resolution Config uration is set to Quality Optimized Configurati on in Sharpness an d Mo tion Mode, MPMx[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 11 2 H.264 High Profile Decisi on Matrices (MPMx/MPMRx) The following illustrations show the re solutions used for the various Line Rates for eac h of the pre-defined optimization settings for H.264 High Profile and Vi deo Quality setting Shar pness[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 11 3 Resolutions used per Line Rates Wh en Resolution Config uration is set to Quality Optimized Configurati on in Sharpness an d Mo tion Mode, MPMx[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 11 4 Resolutions used per Line Rates Wh en Resolution Conf iguration is set to Resour ce Optimized Configuration in Sharpness a nd Motion Mode, MPMx/MPMRx[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 11 5 H.264 Base Profile and High Profile Comp arison The following illustrations show a co mparison between the resolutions us ed at various line rates for H.264 baseline and the H.264 Hi gh Profile, for Motion and Sharpness V ideo Quality setting a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 11 6 Resolution usage for H.264 High Profile an d H.264 Ba se Profile for Sharpness at various line rates when Resolution Config uration is set to Resource-Quality Balanced , MPMRx[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 11 7 Resolution usage for H.264 High Profile an d H.264 Ba se Profile for Sharpness at various line rates when Resolution Conf iguration is set to Resource Optimized, MPMx[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 11 8 Resolution usage for H.264 High Profile an d H.264 Ba se Profile for Sharpness at various line rates when Resolution Conf iguration is set to Resource Optimized, MPMRx[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 11 9 Resolution usage for H.264 High Profile an d H.264 Ba se Profile for Sharpness at various line rates when Resolution Config uration is set to Video Quality Optimized, MPMx[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 120 Resolution usage for H.264 High Profile an d H.264 Ba se Profile for Sharpness at various line rates when Resolution Config uration is set to Video Quality Optimized, MPMRx[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 121 Resolution usage for H.264 High Profile an d H.264 Ba se Profile for Sharpness at various line rates when Resolution Config uration is set to Video Quality Optimized[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 122 H.264 Base Profile and High Profile Comp arison - Motion A compar ison between the resolutions used at vari o us line rates for H.264 Baseline and the H.264 High Profile for Motion V ideo Quality setting according to the following Resolution Con[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 123 Resolution usage for H.264 High Profile an d H.264 Ba se Profile for Motion at vario us line ra tes when Resolution Config uration is set to Video Quality Optimized[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 124 Resolution usage for H.264 High Profile an d H.264 Ba se Profile for Motion at vario us line ra tes when Resolution Confi guration is set to Resource Optimized[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 125 Resolution usage for H.264 High Profile an d H.264 Ba se Profile for Motion at vario us line ra tes when Resolution Confi guration is set to Resource Optimized Default Minimum Threshold Line Rates and Resource Usage Summary The following T able [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 126 Resolution Configuration for CP Conferences The Resoluti on Configuration dialog box enables you to override the defau lt video resolution decision matrix, ef fectively creating your own decision matrix . The minimum threshold lin e rates at whi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 127 Guidelines ● Resolution Slid er settings affect all Con tinuous Presen ce (CP) conferen ces running on the Collaboration Server . Video Switched conferences are n ot affected. ● A system restart is not needed af ter changing the Resolution S[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 128 Resolution Config uration - MPMx[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 129 Resolution Config uration - MPMRx[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 130 Resolution Configuration - Basic The Resoluti on Configuration basic dialog box contai ns the following panes: ● Max CP Resolution Pane ● Resolution Configuration Pane Maximum CP Resolution Pane In MPMx/MPMRx Card Configuration Mode the Coll[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 131 The Resolution Configurations are: ● Resource-Quality Ba lanced (default) A balance between the optimized video quality and optimize d resource usa ge. The Balanced settings are describ ed in the section : Default Minimum Threshold Line Rates [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 132 Sharpness and Motion Sharpness and Motion are Video Quality settings that are selected pe r conference and are defined in the conference Profile. A conference with Shar pness selected in it s Profile uses the Sharpness settings of the Resolution[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 133 ● Base Profile - Endpoints that do not support H.264 High Profile connect at these minimum threshol d bit rates.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 134 ● High Profile - Endp oints that suppo rt H.264 High Profile connect at these minimum threshold bit rates. Although the default minimu m threshold bit rates provide accept able video quality , the use of higher bit rates usually resu lts in be[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 135 The following example demonstra te the usage of the sliders. ● Moving the HD720p30 resolu tion slider from 1 024kbp s to 1920kbp s increases the minimum connection threshold line rate for that resolution. Endpoint s connecting at line rates be[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 136 The Maximum CP Resolution of the Co llaboration Server can be set to one of the following resolu tions: ● HD 1080p60 ● HD 1080p30 ● HD 720p30 ● SD 30 ● CIF 30 Minimum Frame Rate Threshold for SD Resolution The MINIMUM_FRAME_RA TE_THRES[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 137 w448p Resolution For improved interope rability with T andberg MXP 990/3000 endpoint s, the appropriate System Flag settings will force the Collaboration Serv er to send w448p (768x448 pixels) at 25fp s as a replacement resolution for WSD15 (848[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 138 Video Output to T andberg Endpoint s - Aspect Ratio 4:3 * It is recomme nd to set the e ndpoint to Motion to ensure the transmission of the higher frame rates of 25fps/30fp s to the Collaboration Server. ‡ MXP 990/3000 en dpoint s transmit 576[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 139 Collaboration Server System Flag Settings On the Collaboration Server, the Video Quality field in the New Profile - Video Quality dia log box must be set to Sharpness . For more information see Defining New Profiles . Additional Intermedia te V [...]

Polycom®, Inc. 140 Sharing Content During Conferences Content such as graphics, pr esentations, do cu ments or live video can be shared with conference particip ant s using the H.239 (H.323) or BFCP (SIP) protocol, which are the st andard protocols for co ntent sharing or Polycom’ s propriet ary protocol People +Content. Content Sharing Using H.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 141 ● People+Content is enabled by defa ult. It can be disabled for all conferences and end points by manually adding the ENABLE_EPC System Flag to the System Configuration and setting it s value to NO (default setting is YES ). ● Endpoint s tha[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 142 ● In non-Cascaded enviro nments:  Content Vid eo Switching mode, Content sha ring ra te, res olution and fram e rate is negotiate d according to the capabilities of highest common capabilities of all end points connected to the conference .[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 143 BFCP support in dial-out Connections For dial-out connections to SIP Clients, BFCP/UDP protocol can be given priority by adding the adding the SIP_BFCP_DIAL_OUT_MODE system flag to system.cfg an d setting its value to UDP . The Collaboration Ser[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 144 In this mode, endpoint s that do not support the content capabilities se t for the conferen ce will receive the content over the video (people) ch annel (Legacy content). Content Sharing Paramete rs in Content Highest Common (Content V ideo Swit[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 145 Highest Common Content Bit Rate Allocation for Base Profile * 2560 (RealPresence Collaboration Server 18 00) The tabl e above applies to single MCU (non-cascading ) and non-SVC enabled confer ences. Conference Line Rate and Content Allocation Ra[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 146 Highest Common Content Bit Rate Allocation for High Profile The tabl e above applies to single MCU (non-cascading ) and non-SVC enabled confer ences. SVC Only and Mixed CP and SVC Content Setting The Content channel is transmitted in Graphics mo[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 147 Content Protocols T wo Content Protocols can be used for sharing content: ● H.263 (CP and mixed CP and SVC) ● H.264 (all conferencing modes) H.264 offers h igher quality content, but is not suppor ted by legacy end points. Dependin g on the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 148 H.264 HD (A VC CP default) The H.264 HD option should be selected only if most end points in the con ference support H.264 to ensure high quality Content. When this pr otocol option is s elected, endpoints mu st connect at Content bit rates abov[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 149 T o change the Syst em Flag default value, th e flag must be manually adde d to the System Configurat ion. For more information see Modifying System Flags . Example The following ta ble summarizes an example of two particip ants trying to connec[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 150 Guidelines for Sharing Content Using H.264 Cascade and SVC Op timized ● In Cascading conference s, the cascade link must be H.323. ● This is the only available Content sharing mode in SVC and mixed CP and SVC Conferen cing Modes. ● In SVC [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 151 Defining Content Sharing Pa rameters for a Conference Content sharing p arameters are define d in the Conference Profiles - V ideo Quality dialog box. The available content options change according to the selected Confere ncing Mode and the Card[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 152 Content sharin g Options Field Description Content Settings Select the tran smission mode for the Content channel: •G r a p h i c s — basic mode, intended for normal graphics • Hi-res Graphics (A VC CP Only) — a higher bit rate intended [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 153 Enabling H.264 Cascade and SVC Optimized Conten t Sharing in A VC CP Conferences When H.264 Cascade and SVC Optimized is selected in A VC CP conference as the Conten t Protocol, an additional field, Content Resolution is displaye d in the Conten[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 154 The Content Res olutions that are available for selection are dependent on the Line Rate and Content Settings that have been selected for the conference.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 155 An additional check box H.264 High Profile and an additional Content Rate drop-down menu ar e displayed in the Vi deo Quality dialog box if the condition s listed below are satisfied. The H.264 High Profile check box is un-checked by defau lt an[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 156 The Content Rate is d ependent on the MCU type (RealPresence Collab oration Server with MPMRx or RealPresence Collab oration Server 18 00) and can be up to 66% of the conference line ra te. In MCUs with MPMRx cards the Content Rate is limited to[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 157 Bit Rate Allocation to Content Cha nnel per Conferen ce Line Rate for H.264 Cascade and SVC Optimized for Base Profile[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 158 Bit Rate Allocation to Content Cha nnel per Conferen ce Line Rate for H.264 Cascade and SVC Optimized for High Profile The selection of the appropriate Content Resolution op tion, when several options are availabl e, should be based on the line [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 159 The higher Content Resolu tion, HD1080/15 should be selected only if most of the endpoints connecting to the conferen ce can support a Content Rate of 768Kbps, which requ ires the particip ant to connect to the confe rence at a Line Rate of 1024[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 160 ● If the Content Settings selection is Li ve Video .  HD720/5 , HD720/30 or HD1080/1 5 can be selected as the Content Resolution with 768 kbps allocated the as the Conference Content Ra te. The higher Content Resolution shou ld be selected [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 161 T o Select the Customized Content Rate: Customized Content Rate is enabled in the Profile - V ideo Quality dialog box. 1 In the Content Settings list, select Customized Cont ent Rate . When selected, a drop-down men u of the availabl e Conferenc[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 162 3 If H.264 Cascade and SVC Optimized is th e selected Content Proto col , a Content Resolu tion must be selected. (If CP and SVC Conferencing Mode is selected, the Content Line Rate is fixed at 128Kbp s.). The following t able lists the Casca de[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 163 * The default resolution fo r all Content Rates is HD720p5 . Modifying the Threshold Line R ate for HD Resolution Content The threshold line rate for HD Resoluti on Content is the line rate at whic h the Collaboration Server will send Content at[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 164 2 In the MCMS_P ARAMETERS tab, double -click the MIN_H239_HD1080_RA TE entry . The Up date Flag dialog box is displayed. 3 In the Va l u e field, enter the minimum line rate at which HD1080 Reso lution Content will be enabled. Enter 0 to disable[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 165  If only HD720p30 content is provided, 1.5 HD vid eo resources are allocated to the conference.  If HD1080p15 is provided, 2 HD video resour ces are allocated to the conference. ● Optionally , content can be se nt at multiple resoluti on[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 166 Enabling Multiple Content Reso lutions for Content Sharin g The Multiple Content Re solutions mod e can be modified in the conference Profile, in the Video Quality Ta b . T o enable Multiple Content Resolutio ns : 1 In a new or existing Conferen[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 167 Sending Content to Legacy End point s (A VC Only) The Collaboration Server can be configured to send Content to IP (H.323/SIP) or ISDN (Collaboration Server 1500/200 0/4000) end points that do not suppor t H.239 Content (le gacy endpoint s) over[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 168 The switch to the Content layo ut occurs in the Auto Layout, Prese ntation Mode, Lectur e Mode and when a layout is selected for the confer ence. However , in Le cture Mode, when Con tent is sent to legacy end points, when switching to the Conte[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 169 Enabling the Send Content to Legacy End point s Option The Send Cont ent to Legacy En d point option is enabled in the Conference Profile - Video Qu ality tab. If the Conferencing Mode is set to Vid eo Sw it ch in g , the Send Content to Legacy [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 170 T o modify System Flags: 1 On the Collaboration Server menu, click Setup > System Configura tion . The System Flags dialog bo x opens. 2 In the MCMS_P ARAMETERS tab , double - click the LEGACY_EP_CONTENT_DEF AUL T_LA YOUT entry . The Edit Fla[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 171 4 Click OK . The flag is updated in the MCMS_P ARAMETE RS list. 5 Click OK . Sending Content to Legacy End points in T elepresence Mode The Collabora tion Server can be configured to manage the layout s of to H.323/SIP/ISDN endpoint s that do no[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 172 Exclusive Content Mode In this mode, Content broa dcasting is limited to one p articipan t, preventing other p articipant s from interrupting the Conten t broadc asting while it is active. Guidelines for Sharing Conten t in Exclusive Content Mod[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 173 S topping a Content Session In some cases, when one p articip ant ends the Conten t session from his/her end point, the Content token is not released and other par ticipant s cannot send Content. The Collabora tion Server User can withdraw th e [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 174 Giving and Cancelling T oken Ownership (A VC Participant s) T o give token ownersh ip: 1 In the Particip ant s list, right click the A VC-enabled endpoi nt that is to receive Content T oken ownership . 2 Select Change T o Content T oken Owner in[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 175 T o cancel token ownership: 1 In the Particip ant s list, right click the endpoin t that currently has Content T oken ownership. 2 Select Cancel Content T oken Owner in the dr op-down menu . Content T oken ownership is cancelled fo r the endpoin[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 176 Managing Noisy Content Connections The system can identify p articipan ts who sen d frequent request s to refresh their Content display usually as a result of a problematic ne twork connect ion. The freq uent refresh requ ests cause frequen t re[...]

Polycom®, Inc. 177 Implementing Media Encryption for Secured Conferencing Encryption is available at the conference and p artic ipant levels, base d on AES 128 (Advanced Encryption S tandard) and is fully H.233/H.234 comp liant and the Encryption Key exchange DH 1024- bit (Diffie-Hellma n) standards. Media Encryption Guidelines ● Encryption is n[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 178  The SEND_SRTP_MKI System Flag enables or disabl es the inclusion of the MKI field in SRTP packet s sent by the Collaboration Server. The default value of the flag is YES . Add the flag to system.cf g and set its value set to NO to disable th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 179 For defined p articipan ts, connection to the confe rence is decided according to the en cryption settings in the conference Profile, the Defined Particip ant’s encr yption settings. For undefined p articipant s, connection to the conference i[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 180 * System Flag = FORCE_ENCR YPTION_FOR_UNDEFINED_P A RTICIP ANT_IN_WHEN_A V AILABLE_MODE Connection to the Entry Queue An undefined p articip ant connecting to an Entry Queue inherits the encryption ch aracteristics of the Entry Queue as defined [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 181 * System Flag = FORCE_ENCR YPTION_FOR_UNDEFINED_P A RTICIP ANT_IN_WHEN_A V AILABLE_MODE Moving from the Entry Queue to Conferences or Between Conferences Particip ants can b e moved from the Entry Queue an d the destinati on conference if both c[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 182 Recording Link Encryption Recording Links are trea ted as regular p articipant s, however the ALLOW_NON_ENCR YPT_RECORDI NG_LINK_IN_E NCR YPT_CONF system flag must be set to YES if a non-encrypted Recordin g Link is to be allowed to connect to a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 183 5 Reset the MCU for flag changes to t ake ef fect. Enabling Encryption in the Profile Encryption for the confere nce is in the Profile and cannot be changed on ce the conference is running. T o enable encry ption at the conference level: » In t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 184 T o enable encry ption at the p articip ant level: » In the Particip ant Prope rties – Ad vanced dialog box, in the Enc ryption list, select one of the following opt ions: Auto , On , or Off .  Auto - The p articipant in herits th e confer[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 185 The particip ant encryption st atus is also indicated in the Particip ant Pr operties – SDP t ab, where SRTP indication is listed for each encrypte d channel (for example, aud io and video). An encrypted participant who is unable t o join a c [...]

Polycom®, Inc. 186 Setting Conferences for T elepresence Mode (A VC CP) Collaboration Server support s the T elepresence Mode in A VC CP conferences allowin g multiple particip ants to join a telepresence conference from RPX and OTX hi gh definition rooms as well as tra ditional, standard definition video conferencin g systems. OTX (T elepresence)[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 187 Conference Level ● The T elepre sence Mode and T ele presence Layout Mode fields are only displayed in the Conference Profile dialog bo x if the Collaboration Server has a T elepresence license installe d. ● A T elepresence conference must h[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 188 Horizont al Striping Horizonta l S triping is used by the Collaboration Server in ord er to prevent cropping and preserve the aspe ct ratio of video for all T elepresence Modes. Cropping Cropping is used by the Collabor ation Server in orde r to[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 189 RPX and OTX V ideo Layout s Additional video layout s have been created to give T elepresence operators more video layout options when configuring OTX and RPX room systems. These addi tiona l video layout options are avail able to all endpoints [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 190 The following example illustrates the use of standard and add itional Collaboration Server T ele presence layouts when connecting fou r Room Systems as follows: ● T wo OTX Room Systems  2 active cameras  6 screens ● T wo RPX Room Syste[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 191 Room Switch T elepresence Layout s The Room Switch T elepresence layout s normally controlle d by the MLA can be managed by the MCU to speed updating the confer ence layouts in lar ge conferences with many end points. Whether th e MLA or the MC [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 192 The following T elepresence Display Decision Matrix table below indi cates how the speaker video will be displayed on t he various participant endpoints, wh en the MCU is managing T elepresence Room Switch conference layouts. For example, if the[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 193 ● Changing th e flag affects only future confe rence s. Conferences currently running ar e not affected. ● The Send Content T o Legacy End points feature is enabled by default when T elepresence mode is enabled. ● Layout attribute s (no sk[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 194 Enabling T elepresence Mode T elepresence Mode must be configured in a new or existing Confe rence Profile. T o enable T elepresence in a new or existing Conference Profile: 1 In the RMX Management pane, click Confer ence Profiles . 2 Click the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 195 6 In the T elepresence Layo ut Mode fiel d, select the T elepresence Layout Mode to be used in the conference . This field is used by V NOC operators and Polycom Multi Layout Applications to retriev e T elepresence Layout Mode information from t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 196 Monitoring T elepresence Mode Monitoring Ongoing Conferences An additional st atus indicato r , T elepresence Mod e Enabled , is displayed in the Conference Propert ies - Video Settings t ab when monitoring ongoing conference s. If T elepresence[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 197 Monitoring Particip ant Properties An additional status indicator , T elepresence , is displayed in the Particip ant P rope rties - Advan ced tab when monit oring conferenc e participants. The T elepresence mode of the p articipant is indicated:[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 198 Creating Multiple Cascade Links Between T elepresence Conferences Y ou can create multiple Cascading links be tween Collaboration Servers ho sting conferences that includ e Immersive T elepresence Rooms (ITP) suc h as Polycom’s OTX and RPX Roo[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 199 ● If there are insufficient resou rces to connect all Mu ltiple Cascade Links in either of the RMXs, none of the links ar e connected an d resources defic iency -0 is listed as the Ca ll Disconnection Cause. For more information see Monitoring[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 200 ● Directional media flows, A  B, are shown separately for readability purposes. RMX T elepresence Layout Mode - Room Switch In the RMX T elepresence Layout Mode - Continuous Presence figur e:  An HDX endpoin t and an OTX Room System conn[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 201 For more information see: ● T elepresence Layout Mode . ● Polycom® Multipoint La yout Ap plication (MLA) User’s Guide for Use with Polycom T elepresence Solutions . ● Polycom® Immer sive T ele presen ce (ITP) Deployment Guide Creating [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 202 In the General tab : ● Dialing Direction must be selected as Dial out. ● Ty p e must be selected as H.323 . For more information see the Creating a Cascade Enabled Dial- out/Dial-in Participant Link . In the Advanced tab: (This field is only[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 203 For example if an RPX 4xx is included, the number of links required is 4. The RMX automatically adds a number suffix to the name of the Link Parti cip ant, for example if the Particip ant Link Name is CascadeLink and the Number of cascaded links[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 204 Particip ant Link is a defined The Multiple Casca de Link names are assigned according to the name of the defined particip ant that i s to function as the cascade link and the Number of casca ded links (for ITP) inform ation sent by the calling [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 205 ▪ Resource deficiency is listed as the Call Disconnection Cause in the Particip ant Propertie s - Connection St atus dialog box. ● If a calling Link Participant is not defined with same number of link s as all th e other Link Participant s i[...]

Polycom®, Inc. 206 Additional Conferencing Information V arious conferencing modes and video features require ad ditional settings, such as system flag settings, conference parameters and other settings. In depth e x planations of these additional settings are de scribed in the following sections: ● Video Preview (A VC Particip ants Only) ● Au[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 207 ● In versions up to and including V ersion 7.2.2, only users with Administrator authorization could request to view a video preview . In later versions, all users can view a video preview . ● Only one preview window can be displayed for ea c[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 208 A confirmation message is displayed. 3 Click Ye s to run the dia gnostics. The DirectX Diagn ostic T ool dia log box opens. 4 Click the Display tab . T o be able to display the video preview window , the DirectDraw Acceleration and Direct3D Acce[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 209  View Particip ant Sent Video - T o display the video sent from the particip ant to the conference .  View Particip ant Received Vid eo - T o display the video sent from the conference to the par tic ipa nt . The Vid eo Pr ev ie w window o[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 210 Guidelines for Using Auto Sc an and Customized Polling ● Auto Scan and Customized Polling are supported in A VC CP conferences only . ● Participants that are in the co nference layout will not appear in the Auto Scan enabled cell. ● If Cus[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 21 1 4 In the video layout cell to be designated fo r Auto Scan, click the drop-down menu button and select Auto Scan . 5 Select from the Auto Scan Interva l(s) list the scanning interval in seconds. 6 Click the Apply button to confirm and keep the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 212 3 Click the Apply button to confirm and keep the dialog box open, or click OK . Packet Loss Compensation (LPR and DBA) A VC CP Conferences Lost Packet Rec overy (LPR) and Dyn amic Bandwidth Allocation (DBA) help minimize media qu ality degradati[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 213 ● Content – frozen images, blurri ng, di stortion, slow screen refresh rate Lost Packet Recovery The Lost Packet Recovery (LPR) algor ithm uses Fo rward Error Correction (FEC) to crea te additional packet s that cont ain recovery informa tio[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 214 Monitoring Lost Packet Recovery In the Particip ant Prope rties – H.2 45 tab, LPR activity is displayed in all th ree panes.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 215 In the Particip ant Properties – Channel S t atus tab, check box indicators show LPR activation in the local and remote (tran smit and receive) channels.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 216 Network Quality Indication (A VC End point s) If network quality is sues occur , the Network Quality icon provide information to participant s about their own network qu ality and that of other participants displayed in the c ells of the conf er[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 217 For more information see Manually Adding a nd Deleting System Flags . Guidelines for Displaying the Network Quality icons Network Quality icons are not supported in SVC Conf erencing Mode and A VC - V ideo switched co nferences (Collaboration Se[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 218 For more information see the Manually Adding and Deleting Syste m Flags . DISABLE_CELLS_NETWORK_IND Disable the display of Network Quality icons displayed in the cells of the conf erence Video Layout. Default: YES Range: YES / NO SELF_IND_LOCA T[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 219 Lecture Mode (A VC CP Only) Lecture Mo de enables all participants to view th e lect urer in full screen while the conference lectur er sees all the other conference p articipant s in the selected layout while he/she is speaking. When the number[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 220 T o select the lecturer and e nable the Lecture Mode while st arting the conference: ● In the Conference Properties - Particip ant dialog box, enable th e Lecture Mode in one of the following methods: Selecting a defined p articip ant: a Add p[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 221 Enabling the Automatic Switching Automatic switching between p articipant s viewed on th e lecturer ’s scr een is enabled in the conference Profile, or during the ongoing confer ence, in the Conference Prope rties. Defined dial out participant[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 222 ● In the Profile Properties - V ideo Settings dialog box, select the Lecturer V iew Switching check box. This option is activated when the co nference includes more sites than windows in the selected layout. If this option is disabled, the par[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 223 Forcing is enabled at the Conference level only . It applies only to the video layou t viewed by the lecturer as all the other conference p articipant s see only the lecturer in full screen. If an asymmetrical video layout is selected for the le[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 224 ● Enable or disable the Lecturer View Switchin g betwe en par ticipant s displayed o n the lecturer monitor by selecting or clearing the L ecturer View Switching check box. ● Change the video layo ut for the lecturer by selecting another vid[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 225 Muting Particip ant s Except the Lecturer (A VC CP Only) When the Mute Particip ant s Except Lectu rer option in the Conference Profile is enabl ed, the audio of all participants in the conference except for the lec tur er can be automatically m[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 226 Enabling the Mute Participant s Except Lecturer Op tion The Mute Particip ant s Except Lecturer option is enabled or disabled (d efault) in the Conferen ce Profile or in an ongoing conference in th e Profile Properties - Audio Sett ings tab . Wh[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 227 Audio Algorithm Support The Collaboration Server support s the following audio algorithms in A VC conference s: G .71 1, G .722, G .722.1, G .722.1C, G .729A, G .719 (Collaboration Serv er 1500 /2000/4000), G . 728, G .723.1 Polycom Sire n 7 (in[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 228 : Stereo The Siren 22S tereo, G .719S tereo and SirenLPR audio algorithms are supporte d at the following bit rates. Siren22, G .719 and SirenLPR Mono v s Bitrate Audio Algorithm Minimum Bitrate (kbps) Siren22 64k Siren22 48K Siren22_32k G .719_[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 229 Audio algorithms supp orted for ISDN (Collaboration Server 1500/2000/4000 only) Siren22S tereo_96k 512 SirenLPRS tereo_96k G .719Stero_96k Siren14S tero_96k SirenLPRS tereo_64k 384 G .719Stereo_64k Siren22S tereo_64k Siren14S tereo_64k Supported[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 230 Monitoring Particip ant Audio Properties The audio algorith m used by the particip ant’ s end point can be verified in the Part icip ant Propert ies - Channel St atus dialog box. T o view the p articipant’ s properties during a conference: 1[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 231 3 In the Channel Info field, select Audio In or Audio Out to display the audio parameters. 4 Click the OK button.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 232 Automatic Muting of Noisy End point s (A VC End point s) The Collaboration Server ca n detect A VC-enabled endp oint s with a noisy audio chan nel and automatically mute them, reducing the noise hear d by other confer ence p articip ant s. When [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 233 The following tab le summarizes the state (en abled or disabled) of the Automatic muting of noisy end points feature depending on th e ENABLE_SELECTIVE_MIXING flag setting and the Auto mute noisy end points setting in the Profile Properties - Au[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 234 T o disable/enable the automatic muting of noisy end point s in the Conference Profile: 1 In a new or existing Conference Profile, click the Audio Settings tab.  In new Profiles, the Auto mute noisy endp oint s check box is selected by defaul[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 235 Permanent Conf erence A Permanent Con ference is any ongoi ng conference with no pre-determined End T ime continuing un til it is terminated by an administrator , operator or chairpe rson. Guidelines ● Resources are reserved for a Per manent C[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 236 Enabling a Permanent Conference The Permanent Conference option is selected in the New Conference, New Meeting Room or New Conference T e mplates dialog b oxes.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 237 Closed Captions (A VC End point s) Endpoint s can provide real-time text transcriptions or language transla tions of the video conference by displaying captions. The captions fo r a co nference may be provided by th e captioner who is presen t i[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 238 Enabling Closed Captions Captions are enabled by a system f lag. By default, Closed Captions are disabled. T o change the flag val ue: 1 On the Collaboration Server menu, click Setup > System Configura tion . The System Flags dialog bo x open[...]

Polycom®, Inc. 239 Defining Cascading Conferences Cascading enables admini strators to connect one conf er ence directly to one or several co nferences, depending on th e topology , creating one lar ge conference. The conferen ces can run on the same MCU or diff erent MCUs. There are many reasons for ca scading conferences, the most common are: ?[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 240 Guidelines for Setting the Video Layout in Cascading Conferences T o ensure that con ferences can be cascade d and video can be viewed in all con ferences the following guidelines are recomme nded: ● The same version inst alled on all MCUs pa [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 241 Flags Controlling Cascading Layouts ● Setting the FORCE_1X1_LA YOUT_ON_CAS CADED_LINK_CONNECTION System Flag to YES (default) automatically forces th e cascading link to Full Screen (1x1) in CP conferences, hence displaying the speake r of one[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 242 Possible Cascading T opologies The following cascading topologies are availa ble for setting cascading conferences: ● Basic Cascadin g - only two conferences are conn ect ed (usually running on two dif ferent Collaboration Servers). The cascad[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 243 Basic Cascading using IP Cascaded Link In this topology , both MCUs can be re gistered with th e same gatekee per or the IP addre sses of both MCUs can be use d for the cascad ing link. Conten t can be sent across the Cascading Link. Basic Casca[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 244 Automatic Identificatio n of the Cascading Link In both dialing methods, the system autom atically identifi es that the dial in partic ipant is an MCU and creates a Cascading Link and displays the link icon for the p a rticipant ( ). The master-[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 245 ● MCU to MCU Cascading Between T w o M CUs Using an ISDN Link In this topology , an ISDN participant from conferen ce running on MCU A c alls a conference running on MCU B over an ISDN link. Guidelines ● Content is restricted. When another e[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 246 Information required that is not part of the dialin g string: [ Destination number ] - The destina tion number as alias, IPv4 address or ISDN/PSTN number of participant B. The dialing string format: H.323 Participants connecting to another IP pa[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 247 Information required that is not part of the dialin g string: [Destination Conference ID] - Only if using the Entry Queue o n MCU B for routing calls or creating new ad hoc conferences. The ID of the destination co nference on MCU B. The dialing[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 248 ● ISDN Network Service is configured in both MCUs. For more details, Modifying an ISDN/PSTN Network Service . ● Configuring a Gateway Profile and a ssigning dial-in ISDN/PSTN nu mbers. For details, see Defining the Gateway Profile . ● Conf[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 249 MCU A dials ou t to an Entry Q ueue or confe ren ce B running on MCU B using the Entr y Queue number (for example 5 4145106) or the conference numbe r . Conference Profile Definition The following t able lists the reco mmended Meeting Room /Conf[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 250 MCU Interoperability T able The following t able lists the dif ferent MCU and Gateway configurations that are supported or implemented when routing Cascaded ISDN calls. 384  384  384  384   512  512  512  512 [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 251 Collaborati on Server MCU Collaboration Server Gateway A dial out participant s calls to a remote User behind a Gateway (Conference to User) Collaboration Server v . 7.1 or later Endpoint Collaboration Server Gateway User calls directly to a rem[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 252 Suppression of DTMF Forwarding Forwarding of the DTMF code s from one conference to another over an ISDN cascading link is not automatically suppressed as with IP cascading link and it can be limited to basic opera tions while suppressing all ot[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 253 S t ar Cascading T opology In the S tar topology (as well as in the Basic topology) , the MCUs are usually inst alled at diff erent locations (states/countries) and particip ants connect to their local MCU to facilit ate the connection and s ave[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 254 Master-Slave St ar Cascading T o pology ● When creating a cascadin g link between two Collaboration Servers:  The Collaboration Servers op erate in CP (Continuous Presence) mode. ● When creating a cascadin g link between MGCs and Collabor[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 255 ● Create the Master and Slav e conferenc es, defining the approp riate line rate. ● Create a cascade-enabled Dial-ou t Participan t link in the Master conferen ce ● Create a cascade-enabled Dial-in Particip ant link in the Slave conference[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 256 4 Click the Advanced ta b. New Participant – Dial-out Cascade Link Field Descrip tion Name Ente r the pa rticipant’s name. This field may not be left blank. Duplicate participant names, comma, and semi-colon characte rs may not be used in th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 257 5 In the Cascade field, select:  Slave , if the participant is defined in a conference running on a Slave MCU.  Master , if the par ticipant is de fined in a confere nce running on the Mast er MCU . 6 Click OK . T o define a Dial-in Partic[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 258 2 Define the following parameters: New Participant – Dial-in Cascade Link Field Descrip tion Display Name Enter the participant’ s name. This field may not be left blank. Duplicate participant names, comma, and semi-colon characte rs may not[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 259 3 Click the Advanced ta b. The Advanced dialog box opens. 4 In the Cascaded Link field, select:  Slave , if the participant is defined in a conference running on a Slave MCU.  Master , if the participa nt is defined in a conference running[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 260 Cascaded Conferences - Star T opology Though the process of cascading conferences mentioned in this section refers to conferences runn ing on two different Collabora tion Server unit s, it is possible to cascade conferences running between Colla[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 261 When cascading High Definitio n (HD) conferences, the cascade-en abled Entry Queue must have the sa me settings as both cascaded co nferences and the p articip an ts in bo th conferences must use the same line rate and HD capabilities as set for[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 262 Creating the Dial- out Cascaded Link The dial-out li nk (particip ant) is cr eated or added in the linked confere nce (Conference A). The dial-o ut string defined for the p articip ant is the dialing string require d to con nect to the destinati[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 263 b Using only the Alias string (requires a gatekeep er) - see Method B . Method A In this method no gatekeeper is used. In the IP Address field, enter the IP ad dress of the Signaling Host of the MCU hosting the destination conference (in t he ex[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 264 9 Click OK . The cascade-enabled dia l-out link is created an d the system automatically dials ou t to connect the particip ant to the linked confer ence, as well as the d estination conference. Enabling Cascaded Conferences without Password If [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 265 The Conferenc es List panes in each of the two conferences will display a cascaded conference icon ( ) indicating th at a conference running on th e MCU is presen tly cascading wit h another conf erence running on the same or another MCU. The ca[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 266 3 In the Advanced tab, in the Node T ype field, select MCU . 4 Click OK . Cascading Conferences - H.239-enabled MIH T opology H.239 Multi-Hiera rchy (MIH) cascad ing is available to Collabo ration Server user s enabling them to ru n very large c[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 267 . MIH Cascading Levels The cascading hierarchy topolo gy can extend to up to four levels (as show n below), where the most common configuration in cludes up to three levels. MIH Cascade - a Sample 3-Level Cascading Conf iguration Cascading T opo[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 268  DST MCS 4000 and other MCUs can be deployed on leve ls 3 and 4. ● DST MCS 4000 MCUs connect as end points to the RMXs or MGCs on higher levels. MIH Cascade Levels MIH Cascading Guidelines in CP Licen sing Master - Slave Conferences ● It [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 269 MIH Cascading – Master-Slave Relationsh ip Vid eo Session Mode, Line Rate and V ideo Settings The types of MCUs, their position in the cascade t opology and the en dpoint cap abilities (HD/CIF and H.263/H.264 ) determine the Video Session T yp[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 270 ● When creating a cascadin g link between two MGCs th e MGCs must be configure d to operate in VSW mode. For more det ails about the MGC to MGC connection, se e the MGC Manager User ’s Guide, V olume II, Chapter 1, Ad Hoc Auto Cascading and [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 271 MGC to Collaboration Server Cascading If MGC is running vers ion 9.0.4, and Collaborat ion Server is running versio n 7.0.2 and higher , the Collaboration Server ca n be set as Master on level 1 and MGC as Slave on level 2. MGC running versions [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 272 For det ails on the particip ant definition on the Co llaboration Server, see Creating a Cascade Enab led Dial-out/Dial-in Participant Link . For a det ailed description of the p artic ip ant definition in the MGC, see the MGC Manager User’s G[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 273 Setting Flags on the Collaboration Server When running conference s in mixed environment (Co llaboration Server and MGC) there may be small differences betwee n the line rates e ach MCU is sendin g. In the Collab oration Server, s everal flags m[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 274 3 If the MGC is dialing the Collaboration Server and the cascaded link connect s to the conference via the Cascade-enabled Entry Queue with out being prompted for the confer ence p assword, set the flag to YES as follows: ENABLE_CASCADED_LINK_TO[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 275 3 In the New Entry Queue dialog box, set the Entry Queue p arameters and select the Cascade check box. For more d etails on the definition of new Entr y Queues refer to the MGC Manager User’s Guide, V olume II, Chap ter 1, Ad Hoc Aut o Cascadi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 276 b Using only the Alias string (requires a gatekeep er) - Method B Method A This method does not use any gatekeepers. In the IP Address field, enter the IP ad dress of the Signaling Host of the Collaboration Server hosting the destination confere[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 277 6 Click OK . Defining the Cascade Enabled Entry Queue on the Collabo ration Server If the dialing is done from the conference ru nning on the MGC that is the Master MCU, a Cascade -enabled Entry Queue must be defined o n the Collaboration Server[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 278 For more det ails, see MGC to Collaboration Server Cascading . Defining the Cascading Conferences The table below lists th e line rates and the video settin gs that should be used wh en defin ing the conferences on the MG C. The same line ra tes[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 279 2 In the Particip ant List pane, click the New Participant ( ) button. The New Particip ant - General dialog box is displayed. 3 In the Name field, enter a p articipant na me. 4 In the Dialing Direction field, select Dial-out . 5 In the Ty p e l[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 280 Method B This method uses a ga tekeeper . In the Alias Name field, enter the MGC Prefix as registe red in the gatekeep er , EQ ID, Destination Conference ID, and Pa ssword, as follows: <MGC Prefix EQ ID>##<Conference ID>##<Passwor[...]

Polycom®, Inc. 281 Meeting Rooms A Meeting Room is a conference saved on the MCU in passive mode, without using any of the system resources. A Meeting Room is au toma tically activated when the first part icip ant dials into it. Meeting Rooms can be activated as many times as required . Once activated, a Meeting Room functions as any ongoing confe[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 282 The system is shipped with four default Mee ting Rooms: Meeting Rooms List Meeting Rooms ar e listed in the Meeting Room list pane. T o list Meeting Rooms: » In the RMX Management pane, in the Frequently Used list, click the Meeting Rooms b utt[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 283 The Meeting Room List columns include: Meeting Rooms List Columns Field Description Display Name Displays the n ame and the icon of t he Meeting R oom in the Collaboration Server Web Client. (green) An active video Meeting Room that was activate[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 284 Meeting Room T oolbar & Right-click Menu The Meeting Room toolbar an d right-click menus provide the following functionality: SIP Registration The status of registration with th e SIP server: • Not configured - Registra tion with the SIP S[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 285 Creating a New Meeting Room T o create a new meeting room: ● In the Meeting Room s pane, click the New Meeting Room button or right-click an empty area in the p ane and then click New Meeting Room . The New Meeting Room dialog box is displayed[...]

Polycom®, Inc. 286 Entry Queues, Ad Hoc Conferences and SIP Factories Entry Queues An Entry Queue (EQ) is a special r outing lobby to acce ss confer ences. Participant s connect to a single-dial lobby and are rout ed to their destination conferen ce ac cording to the Conference ID they enter. The Entry Queue remains in a p assive state when ther e[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 287 T o enable ISDN/PSTN particip ants to dial in to the Entry Queue, an ISDN/PSTN dial -in number must be assigned to the Entry Queue. Up to two dial-in nu mbers can be assigned to each Entry Queue. The dial-i n numbers must be allocated from the d[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 288 T o define a new Entry Queue: 1 In the RMX Management pane, In the Rarely Used menu, click Entry Queues. 2 In the Entry Queues list p ane, click the New Entry Queue button. The New Entry Queue dialog box opens.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 289 3 Define the following parameters: Entry Queue Def initions Paramete rs Option Descrip tion Display Name The Display Name is the confer encing entity name in native language character sets to be displayed in the Collaboration Server Web Client. [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 290 Entry Queue Mode Select the mode for the Entry Queue St andard Lobby (default) - When selecte d, the Entry Queue is used as a routing lobby to acce ss conferences. Part icipants connect to a single -dial lobby and are routed to their destination[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 291 4 Click OK . The new Entry Queue is added to the Entry Queues list. Listing Entry Queues T o view the list of Entry Queues: ● In the RMX Management pane - Rarely Used menu, click Entry Queues . The Entry Queues are listed in the Entry Queues p[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 292 IP Calls are routed to the T ransit Entry Qu eue when: ● A gatekeeper is not us ed, or where calls are made directly to the Collaboration Server’ s Signaling IP Address, with incorrect or without a Co nference ID. ● When a gatekeeper is us[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 293 IVR Provider Entry Queue (Shared Number Dialing) In an environment that includes a Rea lPresence DM A system, the Collaboration Server Entry Que ue can be configured to provide the IVR Services on behalf of the Re alPresence DMA sy stem to SIP e[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 294 Entry Queue » In the New Entry Queue dialog box, En try Queue Mode list, select IVR Only Service Provider . New Entry Queue - RealPresence Collaboration Se rver (RMX) 1500/2000/4000 New Entry Queue - Re alPresence Collaboration Se rver 1800 [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 295  The Cascade and Enable ISDN/PSTN Dial-in options should not be ena bled with this type of Entry Queue. Using External IVR Services via the MCCF-IVR Package IVR Services can be con trolled externally from an application se rver supporting the[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 296 input for the required conference ID or password. If the input is inc orrect, the application server will request the MCU to replay the audio file and colle ct the DTMF input ag ain. The MCU transfers the DTMF input to the application server for[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 297 5 When the application server has completed the pr e-confer ence IVR, the application se rver routes the call to a VMR with the collected password ap pended to the following dial string: <conf-id>**<password>@mcu-si g-ip. The MCU now[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 298 T o configure the Entry Queue for External IVR Service s: 1 In the RMX Management pane, click Entry Queues . 2 In the Entry Queues p ane, click th e New Entry Queue icon. The New Entry Queue dialog box is displayed. 3 In the Display Name field, [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 299 Creating SIP Factories T o create a new SIP Factory: 1 In the RMX Management pane , Rarely Used list, click SIP Factories . 2 In the SIP Factories list pane, click the New SIP Factory button. The New Factory dialog box open s. 3 Define the follo[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 300 4 Click OK . The new SIP Factory is added to the list. SIP Registration & Presence for Entry Queues and SIP Factories with SIP Servers Entry Queue s and SIP Factor ies can be reg istered with SIP ser vers. This enab les Office Communication [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 301 ● SIP Registration must be enable d in the Prof ile assign ed to the Entry Queue or SIP Factory . For m ore informati on see Defining New Profiles . Monitoring Registration S t atus The SIP registration st atus can be viewed in the Entry Queu [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 302 conference. At the conference leve l the MCU verifies wh ether the p articipant can join the conference and if the par ticipant is the conference ch airperson. The e xternal dat abase can populate certain conference parameters. For more informat[...]

Polycom®, Inc. 303 Address Book The Address B ook stores info rmation about the people and businesses you c ommunicate w ith. The Address Book stores, among man y other fields, IP addresses, phone numbers and network communication protocols used by the participant’ s end point. By utilizing the Address Book you can quickly and ef ficiently assig[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 304 V iewing the Address Book Y ou can view th e particip ants currently de fined in the Address Book. The firs t time the Collaboration Server Web Client is accessed, the Ad dress Book pane is displ ayed. The Address Book cont ains two panes: ● N[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 305 T o move up to the next l evel and view the members in the upper level: » Double-click the navigation arrow button in the group members pane. T o collap se a group: » Double-click the group name or click the Collapse button. Particip ant s Lis[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 306 Adding Particip ants from the Address Book to Conferences Y ou can add individual particip ant s or a group of par ticipant s from the Address Book to a confer ence. Adding Individual Particip ant s from the Address Book to Conferences Y ou can [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 307 Particip ant Group s A group is a predefined collection of p articipant s. A group provides an easy way to mana ge clusters of particip ant s that are in the same organizationa l structure and to connect a combination of end point s to a confere[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 308 Additionally , you can drag a grou p from one location in the Address Book to another location, moving the group and all its members, includin g sub-groups, to it s new location using the drag-and- drop operation. Moving a group to a new locatio[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 309 Adding a New pa rticip ant to the Address Book Directly Y ou can add a new particip ant to the Main g roup or to a group in the Address Book. Additionally , you can add a par ticipant from a new conferen ce, ongoing confere nce, or Conference T [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 310 3 Define the following fields: New Participant - General Field Descrip tion Name Enter the name of the participant or th e endpoint as it will be displayed in the Collaboration Server Web Client. The Name field can be modified using Unicode enco[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 31 1 Phone Number (ISDN/PSTN Only) Enter the phone number of the ISDN/PSTN participant. Note: This field is only displayed when the ISDN /PSTN protocol is selected. ISDN particip ants are not suppor ted with Collabora tion Server 1800. Alias Name/Ty[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 312 4 Usually , additional definitions are not required and you can use the system default s for the remainin g para meters. In su ch a case, c lick OK . T o modify the default settings for advanced parameters, click the Advanced ta b. Extension/Ide[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 313 5 Define the following Advanced p arameters: New Participant - Advanced Field Description Video Bit Rate / Auto (IP Only) The Auto check box is automatically selected to use the Lin e Rate defined for the conference. Note: This check box cannot [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 314 6 T o add general information about th e particip ant, such as e-mail, compan y name, and so on, click the Information t ab and type the necessary details in the Info 1- 4 fields. T ext in the info fields can be added in Unicode format (length: [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 315 Substituting E.164 Numb er in Dial String Between the time a co nference is schedule d and when it becomes ac tive, the IP of an endpoint may chang e, especially in an environment th at uses DHCP . The MCU can be set to ignore the IP addres s of[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 316 The Particip ant Properties window open s. b Click the Add to Address Book bu tton. Modifying Particip ant s in the Address Book When require d, you can mo dify the participant’s properties. T o modify p articipant properties in the Address Bo[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 317 The Particip ant’ s Properties window is displayed. 3 Modify the necessary prop erties in the wind ow , such as dialing dire ction, communication pr otocol type, and so on. Y ou can modify any property in an y of the three tabs: Ge neral, Adva[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 318 Copying or Moving a Particip ant Y ou can copy or move a participant from one group to another group usin g the Copy , Cut , and Paste options. A particip ant can belong to multiple groups. Howe ver , there is only one entity per p articipan t. [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 319 T o drag a p articipant from an address book group to another group: 1 Select the particip ant or p articipant s you want to move. 2 Click and hold the left mouse button and drag the selection to the new group. The particip ants ar e moved to th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 320 Filtering the Address Book The entries in an addre ss book group can be filtered to display only the entries (p articipant s or groups) that meet criteria that you specify and hides en tries that y ou do not want displayed. It enables you to sel[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 321 Example: If the user selects 172.21 .41.104 as the m atching pattern , the filtered gr oup in the Address Book is displayed as follows: Filtering Address Book Da t a Using a Custom Pattern T o filter the dat a in an address book group: 1 In the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 322 4 In the Condition - Column text matches field, enter the filtering pa ttern. For example, to list only end points that in clude the nu merals 41 in their name, enter 41. 5 T o add filtering p atterns to further fil t er the list o r fine tune y[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 323 2 Click (All) . The filter is deactivated and all the group/level en tries are displayed. Obt aining the Display Name from the Address Book The MCU can be configured to replace the n ame of the dial-in participa nt as defined in the endpoint (si[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 324 The Ongoing Co nferences dialog box is displa yed. 2 Select the Obt ain display name from address book check box to enable the feature or clear the check box to disable the featur e. 3 Click OK . Importing and Exporting Address Books Address Boo[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 325 Importing an Address Book T o Import and Address Boo k: 1 In the Address Book pa ne, click the Import Address Book ( ) butt on, or ri ght-click an empty area in the pa ne, and then click Import Address Book . The Import Address Bo ok dialog box [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 326 ● During the upgra de process, the single-le vel address book file is save in the system to enable a future the downgr ade of the version to a previou s, si ngle-level address book ve rsion (if required). When downgrading fr om a multi-level a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 327 The System Flags - MCMS_P ARAMETERS_USER dialog box open s. 2 Modify the values of the flags in the table belo w . For more information, se e Modifying System Flags . 3 Click OK to complete the defini tions. 4 When prompt ed, click Ye s to reset[...]

Polycom®, Inc. 328 Scheduling Reservations The Reservations option enables users to schedule conferen ces. These conferences can be laun ched immediately or become ongo ing, at a specified time on a specified date. Scheduling a confere nce reservation req uires definition of conference p arameters su ch as the date and time at which the conference[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 329 ● If sufficient re sources are not a vailable in the system and a sch eduled Reservation cannot be activated, the Reservation is deleted from the schedule. ● In RealPresence Collabor ation Server (RMX) 1500/2 000/4000, re sources for Reserva[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 330 Using the Reservation Calendar T o open the Reserva tion Calendar: ● In the RMX Management pane, click the Reservatio n Calendar button ( ). T oolbar Buttons The toolbar buttons functions ar e described in the table below . Reservations – T [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 331 Reservations Vi ews The Reservation Calendar list has the following views available : ● Wee k ● Day ● To d a y ● List In all views the Main Window List Pane header displa ys the total n umber of reservations in the system. Week V iew By [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 332 T oday V iew The current date (T oday), highlighted in orange, can be viewed in both W eek V iew and Day V iew . List View List V iew does not have a calendar based format. All Reservations are listed by: The Reservations can be sorte d, searche[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 333 Changing the Calendar View T o change between W eek and Day views : 1 In Week V iew: In the Reservation Calendar toolbar , click Show Day ( ) to change to Day View . or In Day View: In the Reservat ion Calendar toolbar , click Show Week ( ) to c[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 334 T o view T oday (the current date): ● In Week V iew or Day V iew , in the Reservation Calendar toolbar , click the T oday ( ) button to have the current date displayed within the selected view . T o change to List V iew: 1 In the Reservation C[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 335 T o return to Calendar V iew: ● In the Reservation Calendar toolbar , click any of the buttons ( Show We ek / Show Day / To d a y ) to return to the required Reservation Calendar view . Scheduling Conferences Using the Reservation Calendar Cre[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 336 2 In the Reservation Calendar toolbar , click the New Reservation ( ) butto n or right-click and select New Reservation. Example : The following click & drag sequence would select a r eservation for T uesday , August 12, 2008, st arting at 0[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 337 The New Reservation – General tab dialog box opens. All the fields are the same as for the Ne w Conference – Gene ral dialog box, described in the Polycom RealPresence Collabor ation Server (RMX) 1500/1800/2 000/4000 Getting S tarted Guide ,[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 338 4 Click the Schedule tab . 5 Adjust the new reservation’ s schedule by modify ing the fields as described in the tab le below . New Reservation – Sc hedule T ab Field Descrip tion S t art T ime Select the S tart T ime of the Reservation. •[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 339 Recurring Meeting Select this option to set up a Recurring Reservation - a series of Reservations to be repeated on a regular basis. T o create a recurrin g reservation, you must define a time period and a recurrence pattern of how often the Res[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 340 6 Click the Participant s tab. The fields are the same as for the New Co nference – Particip ants dialog box, described in the Polycom RealPresence Collabor ation Server (RMX) 1500/1800/2 000/4000 Getting S tarted Guide , Participants T ab . 7[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 341 9 Click OK . The New Reservation is create d and is disp layed in the Reservatio n Calendar . If you create a recurring reservation all occu rrence s have the same ID. A recurring Reservation is assigned the same ISDN/PSTN dial-in number for all[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 342 The cursor changes to a vertical do uble arrow ( ) when it is moved over the to p and bottom sides of the square. T o move the Reserv ation to another time slot: 1 Select the Reservation. 2 Hold the mo use button dow n and drag t he Reservation [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 343 5 Click OK . The dialog box closes and modificatio ns (if any) are saved. Adjusting the S t art T imes of all Reservations When utilizing GMT offset (f or example, Daylight Saving Time chan ge), the st art time of the reoccurring reservations sc[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 344 The Adjust Res ervations T ime dia log box opens. 3 Click the arrows of the Offset - Hours box to indicate the number of hours to ad d or subtract fr om the current start time; a positiv e value indicates adding time, while minus (-) indicates s[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 345 T o delete all recurren ces of a reservation: 1 In the Reservations List, navig ate to the Reservation or any of it s recurrences, using the Show Day , Show Wee k , To d a y , Back , Next or List buttons. 2 Click the Delete Reservation () button[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 346 3 T o view or modify the Reservation : Double- click the Reservation’ s entry in the list to open the Reservations Properties dialog bo x. or Right -click the Reservation’s entry in the list and select a menu option to view , modify or delet[...]

Polycom®, Inc. 347 Operator Assist ance & Particip ant Move Users (operators) assist ance to p articipant s is available when: ● Participa nts have requeste d individual help (using *0 DTMF code) dur ing the conference. ● Participants have request ed help for the conference (us ing 00 DTMF code ) during the co nference. ● Particip ants h[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 348 Operator Conference Guidelines ● An Operator conference can only ru n in Co ntinuous Presence mode. ● Operator conference is de fined in the Conferen ce Pr ofile. When enabled in Conference Profile, High Definition V ideo Switching option is[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 349 Defining a Conference IVR Service with Operator Assistance Options In the RMX Management p ane, expand the Rarely U sed list and click the IVR Services () e n t r y . 1 On the IVR Services toolbar , click the New Conference IVR Service () button[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 350 13 Click the Roll Call/Notifications ta b. The New Confere nce IVR Service - Roll Call dialog bo x opens. 14 Enable the Roll Call featur e and assign the approp riate audio file to each messa ge type. For more informati on, see Conference IVR Se[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 351 The Operator Assistance dialog box opens. 20 Select Ena ble Operator Assist ance to enable operator assist ance when the p articip ant requires or request s help during the connection process to the conference or durin g the conference . 21 In t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 352 9 Click the Vi de o S er vi ces tab. The New Entry Queue IVR Se rvice - V ideo Services dialog box opens. 10 In the Video W elcome Slide list, select the video slide that will be displayed to participants connecting to the Entry Queue. The slide[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 353 4 Click the Operator Conference check box. 5 Click the Advanced ta b. The New Profile – Advanced d ialog box opens.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 354 6 Define the Profile - Advanced parameter s. For more det ails, see New A VC CP Profile - Advanced Parameters . Note that when Operator Conference is selected, the Auto T erminate selection is automatically cleared and disabled and th e Operator[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 355 2 In the Profile field, select a Profile in which the Operator Conference option is selected. Upon selection of the Operator Conference Pro file, the Display Na me is automatically ta ken from the Collaboration Server User Login Name. This name [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 356 Routing Name The name wi th which ongoing confe rences, Meeting Rooms, Entry Qu eues and SIP Factories register with various devices on the network such as gatekeepers and SIP servers. This name must be defined using ASCII characters. Comma, col[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 357 4 Click the Participant s tab. The New Conference - Particip ants dialog box opens. Y ou must define or add the Operator pa rticip ant to the Operator conference. This particip ant must be defined as a dial-out p articipant. Define the para mete[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 358 The conference is saved to a template whose na me is taken from the ongoin g conference Display Name (the Login name of the Collabor ation Server User). The T emplate is displayed with the Operator Conference icon. St arting an Operator C onfere[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 359 The conference is st arted. The name of the ongoin g conference in the Conferences list is taken from the Confer ence T emplate Display Name . Monitoring Operator Conferenc es and Particip ant s Requiring Assist ance Operator conferences are mon[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 360 When requiring or requ esting operator assist ance, the Collaboration Se rver management application displays the following: ● The particip ant’s connection Stat us changes, reflecting the help re quest. For more in formation, see table &quo[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 361 The particip ant s are automatically removed from the Particip ant Al ert s list when moved t o any conference (including the Operator co nference). Audible Alarms In addition to the visual cues used to detect events occurring on the Collaborati[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 362 ● Participa nts cannot be moved from LPR-e nabled conferences to non-LPR confer ences. Move from non-LPR conferences to LPR-enabled con ferences is available. ● Move between encrypted and non -enc rypted conferences depen ds on the ALLOW_NON[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 363 2 In the Particip ant s list, right-click the icon of the par ticipant to move and select one of the following options:  Move to Operator Co nference - to move the participant to the Operator conference.  Move to Conferenc e - to move the [...]

Polycom®, Inc. 364 Conference T emplates Conference T emplates enable administrato rs and operat ors to create, save, schedule an d activate identical conference s. A Conference T emplate: ● Saves the conference Profile. ● Saves all particip ant parameters including their Personal La yo ut and Video Fo rcing settings. ● Simplifies the settin[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 365 ● SIP Factories and Entry Queues can not be saved as Conference T emplates. ● The conference specified in the Con ference T emplate can be designate d as a Permanent Conference . For more information see Permanent Conf erence . Using Confere[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 366 T oolbar Buttons The Conference T emplate toolbar includes the following b uttons: The Conferences List toolb ar includes the following button: Creating a New Conference T emplate There are two methods to crea te a Conference T emplate: ● From[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 367 The New Conference T emplate - General dialog box opens. The fields of the New T empla te – General dialog box are ide ntical to those of the New Conference – General dialog box. For a full descri ption o f the fields see the Polycom RealPre[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 368 4 Click the Participant s tab. The New T emplate – Particip ant s dialog box opens. The fields of the New T empl ate – Particip ant s dialog box are the same as those of the New Conference – Part icip ant dialog box. For a full description[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 369 6 Click the New button. The New Particip ant – General dialog box opens. The New T emplate – Particip ant dialog box remains open in the background. For a full description of the Ge neral ta b fields see Adding a New pa rticipant to the Addr[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 370 8 Click the Advanced ta b. The New Particip ant – Ad vanced dialog box opens. . 9 Modify the fields of the Advanced dialog box.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 371 10 Click the Media Sources tab . The Media So urces dialog box opens. The Me dia Sources dialog box ena bles you to set up and save Personal Layou t and Vid eo Forcing settings for each participant. This is especially import ant when setting up [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 372 For a full description of the Information fiel ds see the Polycom RealPresence Collaboration Server (RMX) 1500/1800/2 000/4000 Getting S t arted Guide, I nformation T ab . 13 Click the OK button. The particip ant you have define d is added to th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 373 14 T o add an y optional informat ion, in the New Conference T emplate dialog box, click the Information tab . The New Conference T emplate – Information dialog bo x opens. For a full descript ion of the In formation fields see the Polycom Re [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 374 2 Click the Save Co nference to T empl ate () button. or Right-click and select Save Confe rence to T empl ate . The conference is saved to a template whose name is taken from the on going conference Display Name (the Lo gin name of the Collabor[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 375 2 Click the St art Conference from T emplate () button. or Right-click and select St art Confere nce from T emplate . The conference is st arted. The name of the ongoing co nference in the Confer ences list is t aken from the Conference T emplat[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 376 2 Click the St art Conference from T emplate () button. or Right-click and select St art Confere nce from T emplate . The conference is st arted. The name of the ongoing confer ence in the Conferen ces list is taken from t he Conf erence T empla[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 377 Right-click and select Schedule Reservation f rom T emplate . The Reservation Propert ies dialog box is displayed. The Display Name of the Reservation is t aken from the Conference T emplate Display Name. For a full description of the Reserva ti[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 378 4 Click the OK button. A Reservation is created base d on the Confe rence T emplate. The Rese rvation can be viewed and modified along wi th all other Rese rvations u sing the Reservations - Calendar V iew and Rese rvations List. If you create a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 379 Exporting and Importing Conference T emplates Conference T emplates can be exported from one MCU and imported to multip le MCUs in your environment. Additionally , you can expo rt Conference T emplate s and their associated Confer ence Profiles [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 380 2 Click the Export Conference T emplates butt on, or right-click the Conference T emplates list, and then select Export Conference T empla tes . The Conference T emplates - Export dialog box is displayed.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 381 3 In the Export Path field, type the path name to the location where you wan t to save the expo rted file or click Browse to select the desired p ath. 4 If you wish to clear the Export includes conference profiles check box when you only want to[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 382 3 In the Export Path field, type the path name to the location where you wan t to save the expo rted file or click Browse to select the desired p ath. 4 T o export Conference T emplates, clear the Export includes c onference profiles check box. [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 383 The Conference T emplates - Import dialog box is displayed. 3 T o import Conference T emplates, clear the Import includes conferenc e profiles check box. When this check box is cleared, the Conf erence T empla tes - Import dialog bo x is display[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 384 When one or more Conferen ce T emplates are not imported, a M essage Alert window is displayed with the templates that were not imported. 6 Click Cancel to exit the Message Ale rt s window . The imported Co nference T empla tes are added to the [...]

Polycom®, Inc. 385 Polycom Conferencing for Microsof t Outlook® Polycom Conf erencing for Mic rosoft Outlook is an ad d-in that enable s users to ea sily organize and invite attendees to Vide o Enabled meetings via Microsoft Outlook®. Polycom Conferencing for Microsoft Outlook is implem ented by installing the Po lycom Conferencing Add-in for Mi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 386 A Gathering Slide is displayed to co nnected particip ants until the confe rence start s. The Gathering Slide displays live vid eo along with informat ion taken from the meetin g invitation such as the subject, meeting organizer , duration, dial[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 387 There are three o ptions that can be used to configure the Exchange Int egration Configuratio n . The option you choose will depend on th e configuration of the mail box in the Exchange Server and the configuration of the Exchange Server it self[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 388 b Click OK . Exchange Inte gration Configurat ion - Option 1 Field Descrip tion Enable Calendaring Service Select or clear this check box to enable or disable the Cal endaring Service using the Polycom Add-in for Microsoft Outlook. When this che[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 389 Option 2 - Using an alternate Primary SMTP Ma ilbox a Define the following fields: Exchange Inte gration Configurat ion - Option 2 Field Description Enable Calendaring Service These fields are defined as for Option 1 above. Exchange Server Addre[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 390 b Click OK . Option 3 - Using modified Exchange Server settings Primary SMTP Mailbox (Optional ) Enter the name of the SMTP Mailbox in the Microsoft Exchange Server to be monitored by the Collaboration Server. Note: Although several mailb oxes c[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 391 a Define the following fields: b Click the OK button. If applicable, RSS, VMC, RealPresence DMA sy stem, and calendaring- enabled endp oints ar e configured with the Exchange Server Name , User Names and Passwords needed to access their accounts[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 392 ● The Collaboration Server’ s Default Entry Queue must be configured as an Ad Hoc Entry Queue and must be designated as th e T ran sit Entry Queue . For more information see the Entry Queues . ● The meeting organizer can enable recording a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 393 Creating and Connecti ng to a Conference Creating a Conference Meetings are organized using the Microsof t Outlook client in the norm al manner . If the meeting organizer decides that video p articipant s are to be included in a multipoi nt vide[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 394 Microsoft Outlook Field Usa ge summarizes the Collaboration Server’ s usage of Microsoft Outlook dat a fields included in the meeting invit ation. Connecting to a Conference Participa nts can co nnect to the conference in the following ways: ?[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 395 ● Participa nts out side the of fice or using PSTN or mobile p hones, can use the dial in number in the meeting invitation to man ually dial in to the meeting. Collaboration Server St andalone Deployment When using a single Collaboration Serve[...]

Polycom®, Inc. 396 Conference and Particip ant Monitoring Y ou can monitor ong oing conference s and perform various operatio ns while confer ences are runn ing. Three levels of monitoring are availab le with the Collaboration Server : ● General Monitoring - Y ou can monitor the gener al status of all ongoing co nferences and their particip ants[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 397 Y ou can click the blin king Particip ant Alert s indication bar to view p articipant s that require attention. For more information, see System and Particip ant Alerts . Video Switchin g conferences appear with the HD ( ) ic on in th e conferen[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 398 V iewing the Properties of Ongo ing CP and Mixed CP and SVC Conferences T o view the p arameters of an ongoing CP conference: 1 In the Conference list pane , double-click the CP conference o r right-click the CP conference and then click Confere[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 399 The following information is displayed in the General tab: Conference Properties - Genera l Field Description Display Name The Display Name is the conference name in native language and Uni code character sets to be displayed in the Collaboratio[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 400 Routing Name The ASCII name of the confer ence. It can be used by H.323 and SIP participant s for dialing in directly to t he conference. It is used to register the conference in the gatekee per and the SIP server . Conferenci ng Mode The confer[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 401 2 Click the Advanced ta b. The Conference Prop erties - Advanced dial og box opens. 3 The following information is displayed in the Advanced tab: Enable ISDN/PSTN Network Service When selected, ISDN/PSTN participants can dial into the conference[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 402 4 Click the Gathering Settings tab. The Conference Propert ies - Gathering Settings dialog bo x opens. Auto T erminate When sele cted, indicates that the MCU will automatically terminate the conference when Before First Joins , At the End-Af ter[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 403 The following informat ion is displayed: 5 Click the Video Quality tab. The Conference Propert ies - Video Quality dialog box opens. Profile - Gathering Settings Field/Option s Description Enable Gathering Indicates whether the Gath ering Phase [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 404 The following informat ion is displayed: Conference Properties - Video Quality Parameters Field/Option Desc ription People V ideo De finition Video Quality Indicates the resolution and frame rate that determine the video quality set for the conf[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 405 Content Video Definiti on AS-SIP Indicates if AS-SIP is enabled for the conference. When selected, content is shared using the Multi ple Resolutions mode and is not supported in a ny ot her Content sharing mode. For more information, see Enablin[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 406 6 Click the Video Sett ings tab to list the video parameters. Conference Properties - Video Settings Parameters Field Descrip tion Presentation Mode When checked, indica tes that the Presentations Mode is active. This option is disabled in a mix[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 407 7 Click the A udio Settings tab to view the aud io setting for the conference. 8 If needed, you can enable or d isable the Mute particip ants except lecturer setting. 9 CP Only Conferences: Click the C ust omized Polling tab to view and modify t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 408 10 Click Apply to confirm and keep the Conference Pr operties dialog box ope n. or Click OK to confirm and return to the Collabo ration Server Web Client main screen. 11 Click the Skins tab to vie w the skin selected for the conference. Y ou can[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 409 For more information, se e Sending T e xt Messages Durin g a Conference Using Message O verlay . 17 Click the Network Services tab to verify the SIP registration for the conference. 18 Click OK to close the Conference Properties dia log box. V i[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 410 The Conference Prop erties - General dialog bo x with the General tab opens. 2 The following information is displayed in the General tab: Conference Properties - Genera l Parameters Field Descrip tion Display Name The Display Name is the conf er[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 41 1 3 Click the Advanced ta b. Chairperso n Password Chairperson Password is not supported in SVC conferences. ID The conference ID. Profile The name of the conferen ce Profile from which confer ence parameters were taken. Line Rate The maximum tra[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 412 The Conference Prop erties - Advanced dial og box opens. 4 The following information is displayed in the Advanced tab: Conference Properties - Advanc ed Parameters Field/Option D escription Encryption Indicates the Encrypti on setting for the co[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 413 5 Click the Video Quality tab. The Conference Propert ies - Video Quality dialog box opens. The following informat ion is displayed: FW NA T Keep Alive When selected, sends a FW NA T Keep Alive message at specif ic Intervals for th e RTP , UDP a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 414 6 Click the Video Sett ings tab to view the vid eo parameters defin ed for the conference. In SVC conferences, only Auto Layout is enable d and cannot be disabled. All other vid eo settings are disabled. Content Video Definiti on AS-SIP AS-SIP i[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 415 7 Click the Audio Settings tab to view the audio p arameters defined fo r the conference. In SVC confer ences, all Audio Se ttings options are disabled. 8 Click the Information tab to view general information define d for the conference. Changes[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 416 Requesting Help A particip ant can request help using the appropriate DTMF code from his/her touch tone telephone or the endpoint ’s DTMF input device. The p articip ant ca n request Indivi dual Assist ance (default DTMF co de *0 ) or Conferen[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 417 Request to S peak is: ● Activated when the particip ant enters the appropriate DTMF co de (default: 99) . The DTMF code can be modified in the confer ence IVR Service Propertie s - DTMF Codes dialog box. ● Availa ble for dial-in and dial-out[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 418 ● Supported in H.323 and SIP environment s. ● The duration of the icon displa y cannot be modified. Particip ant Alert s List The Particip ant Alert s list conta ins all the participant s who are cu rrently waiting for operator assista nce. [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 419 V iewing the Properties of Particip ant s T o view the p articipant Properties: » In the Particip ant List pane double-click the p articipant en try . Alternatively , right-click a p articipant and then click Particip ant Properties . The Parti[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 420 The Media Sources d ialog box enables you to mute p articip ant’s audio , suspend particip ant’s video transmission a nd select a pers onal Video Layout fo r the particip ant. Monitoring IP Particip ant s The following parameters are disp la[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 421 1 Click the Connection St atus tab to view the conne ction status, an d if disconnected the cause of the disconnection. Particip ant Properties - Me dia Sources Parameters Field Descrip tion Name Indicates the pa rticip ant’s name. Note: This [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 422 This dialog box is the same for A VC-based and SVC-based particip ants. The following parameters are displayed: Particip ant Properties - Connection St atus Parameters Field Descrip tion Particip ant St atus S t atus Indicates the connection sta[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 423 2 Click the H.245 (H.323) or SDP (SIP) tab du ring or afte r the particip ant’s conne ction process to view information that ca n help in resolving connection issues.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 424 3 Click on the Channel S t atus ta b to view the status of the vario us channels. Particip ant Properties - H .245/SDP Parameters Field Descrip tion Remote Capabilities L ist s the participant’ s cap abilities as declared by the endpoint. Remo[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 425 The following parameters are displayed: Particip ant Properties - Channel St atus Parameters Field Descrip tion Channels Used When checked, indicates the channe l type used by the participant to connect to the conference: Incoming channels are e[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 426 4 Click the Channel St atus Advanced t ab to view additional information for selected audio and video channels. Sync S tatus •C h a n n e l - The channel type: Video or Content. •S o u r c e - The name of the p articip ant curr ently viewe d[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 427 In the Channel St atus - Advanced tab, ch annels can be selected for viewing additional informatio n: Particip ant Properties - Channel St atus Advanced Parameters Field Descrip tion Channel Info Select a channel to view its information: • H.2[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 428 ICE RealPresence Collaboration Server (RMX) 1500/1800/2000 /400 0 IP Address The IP address, port number , and transport protocol of the MCU used to pass through the media when ICE is functional. See Participant Properties - ICE Connection Param[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 429 5 For H.323 A VC-ba sed p articip ant s only - Click the Gatekeeper S t atus t ab to view its p arameters. Particip ant Properties - Gatekeeper St atus Parameters Field Descrip tion Requested Bandwidth The bandwidth requested b y the MCU from th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 430 6 For SIP A VC-based and SVC- based p articip ant s - Click the Call Admission Control t ab to view its pa rameters. Monitoring SIP BFCP Content In the SIP Participant Properties dialog bo x, BFCP status information appear s in: ● All three p [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 431 For more information see Participant Level Monitoring . Detecting SIP End point Disconnection When an abnormal disconn ection of SIP endpoint s occurs because of network problems or client application failures, SIP end points remain conne cted t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 432 T o detect the disconnection of SIP endpoin ts in a reasonable amount of time, a new system flag can be defined to specify the amo unt of ti me that the MCU should wait for an R TCP or R TP message from the SIP endpoint before the endpoint st ar[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 433 : T o view the p articipant properties during a conference: 1 In the Particip ant s list, right click the desired participant and select Participant Propert ies . Supported Audi o Algorithms vs Bit Rate Bit Rate 96Kbps (and Lower) 128Kbps – 19[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 434 The Participant Properties - Media Sources dialog box is displayed. 2 Click the H.221 tab to view additional informa tion that can help to resolve connection issues. ISDN/PSTN Participant Pr operties - Medi a Sources Field Description Mute/Suspe[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 435 3 Click the Connection St atus t ab to view general information regarding th e participant co nnection and disconnection causes of the p articipan t to the conference. Particip ant Properties - H .221 Parameters Field Descrip tion Remote Capabil[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 436 ISDN/PSTN Participant Properties - Conn ection St atus Field Descrip tion S t atus Indicates the connection status of the participant to the conference. If there is a problem, the appropriate status is displayed, for example, Disconnected. Conne[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 437 4 Click the Channel St atus t ab to view the status of a p articipan t’s chan nels.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 438 The Connected Med ia and Channels Used fields of an Audio Only particip ant are displayed as follows: ISDN/PSTN Participant Properties - Chan nel St atus Field Descrip tion Connected Media Ind icates if the particip ant is connected wit h Audio,[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 439 Monitoring T elepresence Participant Properties A T elepresen ce status indicator is disp layed in the Participan t Properties - Advance d tab when monitoring conference p articip ants. The T elepresence mode of the p articipant is indicated: ?[...]

Polycom®, Inc. 440 Recording Conferences Conference s running on t he Collaboration Server can be recorded using a Polycom® RSS™ Recording an d S treaming Server (RSS). The recording system can be installed at the same site as the conferencing MCU or at a remote site. Several MCU’s can share the sa me recording system. Recording conferences i[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 441 ● The recording link can be encrypted when recording from an en crypted conference to the RSS that is set to encryption. For more details, see Recording Link Encryption . Creating Multiple V irtual Recording Rooms on the RSS If the environmen [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 442 T o define a Recording Link: 1 In the RMX Management pane, click Recording Links () . 2 In the Recording Links list, click the New Recor ding Link ( ) button. The New Recording Link dialog box is displayed. 3 Define the following parameters: Rec[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 443 4 Click OK . The Recording Link is added to the Collaboration Server un it. Enabling the Recording Features in a Conference IVR Service T o record a conference, a Conferen ce IVR Service in which th e recording messages an d DTMF codes are activ[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 444 3 T o assign voice messages other than the default, click th e General tab and scroll down the list of messages to the re cording messages. 4 Select the Recording In Progress message, and then sele ct the appropriate me ssage file (by default, R[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 445 T o enable recording for a confe rence: 1 In the Collaboration Server Manag ement pane , click Conference Profiles () . The Conference Prof iles list is displayed. 2 Create a new profile by clicking New Profile ( ), or modify an existing profile[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 446 6 Click OK . Recording is enabled in the Conferen ce Profile. Recording Link Encryption The Recording Link can be encrypted when recording an encrypted conference. The en cryption of the Recording Link is enabled when Encryption is selected in t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 447 Connections by Recording Link and Conference Encryptio n Settings Recording Link Settings The recording of en crypted conferences via an encrypted Recor ding Link is enabled in the Conference Profile by: ● Selecting the Encryption option ( Enc[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 448 Managing the Recording Process When a conference is started and recording is enabled in its Profile, the system will automatically start the recording if the S tart Recordin g parameter is set to immediately . If it is set to Upon Request, the s[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 449 The default settings for Auto Layout of the Recordin g Link ca nnot be changed, and the Auto L ayout flags do not apply to the Recording Link Auto Layout default settings. Using the Collaboration Server Web Client to Manage the Recording Process[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 450 T o manage the re cording process using the Conference toolbar: In the Conferences p ane, click one of the following buttons in th e Conference tool bar . Conferences List - Recording T o ol bar buttons Using DTMF Codes to Mana ge the Recording [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 451 Conference Recording with Codian IP VCR Conference recording is av ailable with Codian VCR 2210, VCR 2220 and VCR 2240. Recording between the Collabor ation Server and the Codi an VCR is enabl ed by adding an IP par ticipant to the recorded conf[...]

Polycom®, Inc. 452 Users, Connections, and Notes Collaboration Server Users Collaboration Server W eb Client users are defined in the User ’s table and can connect to the MCU to perform various opera tions. A maximum of 100 users can be defined per MCU. User T ypes The MCU supports the following user Author ization Levels:  Administrator  [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 453 Administrator An administrator can define and de lete other users, and perform all configura tion and maintenance t asks. Administrator Read-only A user with Administrator permissio n with the same viewing and mo nitoring permissions o f a regul[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 454 The list includes three column s: User Name , Authorization Level and Disabled :  User Name - The login name used by the user to conne ct to the MCU.  The Authorization - Indicates the Authoriz ation Level assigned to the User: Administrat[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 455 3 Click New User ( ), or right-click anywhere in the p ane and then click New User . The User Propert ies dialog box opens. 4 In the User Name text box, enter the name of the new user . This is the login name used by the use r when logging in to[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 456 T o change a user’ s p assword: 1 In the RMX Management pane, click Users () . 2 Right-click the user and click Change User Pa ssword . The Change Passwor d dialog box opens. 3 Enter the Old Password (cur rent), New Passwo rd and Confirm the N[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 457 2 In the Users pane, right- click the user to be disabled and select Disable User in the menu. A confirmation box is displa yed. 3 Click YES . The User status in th e Users list - Disabled column changes to Ye s . Enabling a User An administra t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 458 3 Click YES . The User status in th e Users list - Disabled column changes to NO . Renaming a User T o rename a user: 1 In the RMX Management pane, click Users () . The Users pane is displayed. 2 Right-click the user to be renamed and select Ren[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 459 Regular users can connect from an y workstation ha ving a valid certificate while application-users representing applications can only connect from specif ic servers. This policy en sures that a regular user cannot impersonate an application-use[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 460 ● User names are not case sensitive. Monitoring ● An application-user and it s connection is represented by a specific icon. Active Directory ● When working with Active Directory , CMA, R ealPresence DMA system, and XMA cannot be registere[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 461 Notes Notes are the electronic equivalent of paper sticky no tes. Y ou can use notes to write down questions, importan t phone numbers, names of cont act persons, ideas, reminders, and a nything you would write on note paper . Not es can be left[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 462 T o delete a note: 1 In the Notes list , select the entry for the note to delete and click Delete Note ( ), or right-click the entry and select Delete Note . A delete confirmation dialog box is displayed. 2 Click OK to delete the note, or click [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 463 IP Network Services IP Network Services enable the RealPresence Co llaboration Server to function within IP network environments. They include the network param eters re quired for the MCU to connect with other IP devices on the same network or [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 464 The IP Network Serv ices are configured by selecting this option in the RMX Management pane of the Collaboration Server Web Client/RMX Mana ger application. Management Network (Primary) The Management Network is used to connect betwee n the Coll[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 465 Most of the Default IP Service is configured by the Fast Configuratio n Wizard, which runs automatically should the fo llowing occur: ● First time power-up. ● Deletion of the Default IP Service, followed by a system reset. For more informati[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 466 Modifying the Management Network The Management Networ k parameters ne ed to be modified if you want to: ● Connect directly to the Collabora tion Server from a workst ation ● Modify rout es ● Modify DNS information T o view or modify the M[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 467 Management Network Properti es - Collaboration Server (RMX) 1800 3 Modify the following fields: Default Management Network Service – IP Field Description Network Service Name Displays the name of the M anagement Network. This name cannot be mo[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 468 IPv6 Configuration Method Manual Configuration Method is recommended with IPv6. Auto (S tateless) Select this option to allow automatic generation of the following addresses: • Link-Local (For i nternal use only) • Site-Local • Global Manu[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 469 4 Click the Routers tab. Shelf Management IP Address Collaboratio n Server 1500/2000/4000 o nly) IPv4 The IPv4 address of the RMX Shelf Management Server . T his IP address is used by the Collaboration Server Web Client for Hardware Monitoring p[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 470 5 Modify the following fields: Default Manageme nt Network Service – Routers Field Descrip tion Default Router IP Address IPv4 Enter the IP address of the de fault router . The default router is used whenever the defined static routers are n o[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 471 6 Click the DNS ta b. 7 Modify the following fields: Default Management Network Service – DNS Field Descrip tion MCU Host Name Enter the name of the MC U on the network. Default name is RMX DNS Select: •O f f – If DNS servers are not used [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 472 8 Click the Security tab. 9 Modify the following fields: Management Network Properti es – Security Parameters Field Description Secured Communication Select to enable Secured Commun ication. The Collaboration Server su pports TLS 1.0 and SSL 3[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 473 10 Click OK. 11 If you have modified the Management Network Properties, re set the MCU. 12 T o define a white list, click the Whitelist tab. (For Collaboration Servers (RMX) 1500/1800/2000/40 00 only .) A White List co ntains the addresses of IP[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 474 Modifying the Default IP Network Service The Default IP Network Service is d efi ned initially during the First T ime Po wer-up or if t he Default IP Service has been d eleted, followed by an Collaborat ion Server restart. Fo r details, see Poly[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 475 Default IP Service - Collab oration Server (RMX) 1800 3 Modify the following fields: Default IP Network Service – IP Field Descrip tion Network Service Name The name Default IP Service is assigned to the IP Netwo rk Service by the Fast Configu[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 476 Signaling Host IP Address On RealPresence Collaboration Server 1800 this field is disabled as only one IP address is used for signaling and media transmission. Enter the address to be used by IP endpoints when dialing in to the MCU. Dial out cal[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 477 4 Click the Routers tab. With the except ion of IP Network T ype , the field definitions of the Routers dialog box are the same as for the Default M anagement Network . For mo re information see Default Management Network Service – Routers .[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 478 5 Optional. Click the DNS ta b. 6 In the DNS field select Sp ec if y . 7 In the DNS Server Address field, enter the IP address of the DNS Server for the IP Network Service.  If the DNS field in the IP Network Service is set to Sp e ci fy and [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 479 8 T o view or modify the gate keeper parameters, click the Gatekeeper tab. 9 Modify the following fields: Default IP Service – Conferencin g – Gatekeeper Parameters Field Description Gatekeepe r Select Sp eci fy to enable configuration of th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 480 10 T o view or modify the ports values, click the Port s tab. Refresh Registration every __ seconds The frequency with which the system informs the gatekeeper that it is active by re-sending the IP addre ss and aliases of t he IP cards to th e g[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 481 Settings in the Port s tab allow specific ports in the firewall to be allocat ed to multimedia conference calls. The port range recommend ed by IANA (Internet Assigned Numbers Autho rity) is 49152 to 65535. The Collaboration Server use s this re[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 482 12 If required, click the QoS tab. UDP Port from - to Displays the defa ult settings for port numbers used for audio and video. T o mo dify the number of UDP po rts: • Enter the first and last port numbers in th e range, and the range must be [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 483 Quality of Service (QoS) is import ant when transmitting high ba ndwidth audi o and video information . QoS can be measured and guar anteed in terms of: • Average de lay between packet s • V ariation in delay (jitter) • T ransmission error[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 484 14 Click the SIP Servers ta b. TOS Select the type of Service (TOS) that def ines optimization tagging for routing the conferences audio and vide o packets. • Delay: The recommended default for video confere ncing; prioritized audio and video [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 485 15 Modify the following fields: Default IP Network Service – SIP Serve rs Field Description SIP Server Select: • Specify – T o manual ly configure SIP servers. •O f f – If SIP servers are not present in the network. Note : When set to [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 486 Server Domain Name Enter the name of the domain that you are using for conferences, for example: user_name@domain name The domain name is used for identifying the SIP server in the appropriate domain according to the host part in the dialed stri[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 487 16 Click the Security tab. (This tab is only displayed if the SIP Server field in the SIP Servers t ab is set to Spe ci fy .) 17 Modify the following fields: Default IP Network Service – Security (SIP Dig est) Field Descrip tion SIP Authentica[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 488 If the Authentication User Name and Authen tication Password fields are left empty , the SIP Digest authentication request is rejected. For regi stration witho ut authentication, the Collaboration Server must be registered as a trusted entity on[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 489 19 Modify the following fields: 20 T o view or modify the V35 gateway parameters, click the V35 Gateway ta b. The V35 Gateway dialog bo x is displayed. 21 Modify the following fields: Default IP Network Service – SIP Advanc ed Field Descriptio[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 490 22 Click the OK button. Ethernet Settings The automatically identified speed an d transmit/receive mode of each LAN port used by the system can be manually modified if a specif ic switch requires it. These settings can be modified in the Etherne[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 491 The Ethernet Settings dialog box specific to the system you ar e using is displayed; some examples are shown below .[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 492 2 Select the speed and transmit/recei ve mo de for each ports as follows: RealPresence Collabor ation Server (RMX) 1500/4000 : Although the RTM LAN (media card) ports are shown as Port 1 in the Ethernet Settings and Hardware Monitor , the physic[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 493 3 Click OK . Ethernet Settings Parameters Field Description S peed Th e Collaboration Server 1500/1800 has 2 LAN po rts that can be configured. The Collaboration Server 2000/4 000 has 3 LAN ports on the RTM-IP (Management, Signaling and Shelf Ma[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 494 IP Network Monitoring The Signaling Monitor is the Collabor ation Server entit y used fo r monitoring the status of exter nal network entities such as the gateke eper , DNS, SIP proxy and Outbound proxy and their interaction with the MCU. T o mo[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 495 3 Click the H.323 tab . IPv4 IP Address Default Router IP Address The IP address of the default r outer . The defau lt router is used whenever the defined stat ic routers are not able to route packets to their destination. The default router is [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 496 The H.323 ta b displays the following fields: 4 Click the SIP Servers tab . IP Network Services Properties – H.323 Paramete rs Field Description Connection S tate The state of the connection bet ween the Signaling Host and the gatekeepe r: Dis[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 497 The SIP Servers t ab displays the following fields: 5 Click the ICE Servers tab. The ICE Servers ta b displays the following fields: IP Network Services Properties – SIP Ser vers Parameters Field Description Role Active -The default SIP Server[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 498 S t atus 1/2/3/4 A status is displayed for each m edia card installed in the C ollaboration Server: • Connection O.K. • MS – register fail • MS – subscribe fail • MS – service fail • Connection failed • User/password failed •[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 499 LAN Redundancy LAN Redundancy enables the re dundant LAN port connection to automatically replace the failed LAN port by using another p hysical connection and NIC ( Network Interface Card). When a LAN port fails, IP network traffic failure is a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 500 Media Redunda ncy on the RealPresen ce Collaboration Server (RM X) 1500/RealPresen ce Collaboration Server (RMX) 2000/RealPrese nce Collaboration Server ( RMX) 4000 is dependent on the settings of the LAN_REDUNDANCY and MUL TIPLE_SERVICES System[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 501 Media Redundancy on the RealPresence Collaboration Se rver (RMX) 1800 is d ependent on the settings of the LAN_REDUNDANCY and MUL TIPLE_SER VICES System Flags as summarized in the following t able: Signaling and Management Redundancy Signaling a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 502 Signaling and Management Redundancy on RealPresence Colla boration Server (RMX) 4000 On the RealPresence Collaboration Server (RMX) 4000, for Signaling and Management Redundan cy when LAN_REDUNDANCY = YES and MUL TIPLE_SER VICES = NO , the LAN 3[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 503 Management Redundancy on RealPresence Collaboration Server (RMX) 1800 On the RealPresence Collabo ration Server 1800, for Ma nagement Redundancy , the LAN 2 port is redundant to the LAN 1 port and must have a LAN cable connected. RealPresence Co[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 504 RealPresence Collaborat ion Server (RMX) 2000 ● Connect the additional LAN cabl e to LAN 1 port on the RTM LAN. ● I n the Setup> System Configurat ion > System Flags dialog box, add the flag RMX2000_RTM_L AN and set it to YES to activa[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 505 The Hardware Monitor S t atus indications ar e summarized in the following table: Network T raffic Control The Network T raf fic Control mechanism controls the le vel of UDP packets gener ated by the system. It regulates a set of queuing systems[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 506 SIP Proxy Failover With Polycom® Distributed Media Application™ (DMA™) 7000 Collaboration Server systems that are p art of a Re al Presence DMA system environment can benefit from the RealPresence DM A system’s SIP Proxy Failover function[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 507 RealPresence Collaboration Server (RMX) Network Port Usage The following t able summarizes the port n umbers and their usage in the RealPresence Co llaboration Server (RMX) 1500/1800 /2000/4000: Server Network Port Usage Summary Connection Ty p [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 508 SIP server 5060 60000 UDP , TCP Connection to the SIP Server . Sometimes port 60 000 is used when the system ca nnot reuse the TCP port. This port can be set in the Central signaling (CS) configuration file. Y es - in the IP service. Alternative[...]

Polycom®, Inc. 509 Defining ISDN/PSTN Network Services T o enable the RealPresen ce Collaboration Serv er (RMX) to function within ISDN/PSTN network environment s, network pa rameters must be defined for the ISDN/PSTN Network Ser vice. The configuration di alog boxes for both this networ k services is accessed from the RMX Mana gement pane of the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 510 Supported Cap abilities and Co nferencing Features: ● ISDN video is supported only in Contin uous Presence ( CP) conference s. ● Only BONDING (using multiple channels as a single, large band width channel) is supported. ● Simple audio nego[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 51 1 Obt aining ISDN/PSTN required in formation Before configuring the ISDN/PSTN Networ k Service, obt a in the following informat ion from your ISDN/PSTN Service Provider: ● Switch T ype ● Line Coding and Fr aming ● Numbering Plan ● Numberi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 512 The Fast Configuration Wizard sequence begi ns with the ISDN/PSTN dialog box: 3 Define the following parameters: 4 Click Next . ISDN Service Settings Field Description Network Service Name Specify the service provider ’s (carrier) name or any [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 513 The PRI Settings dialog box is dis played: 5 Define the following parameters: ISDN Service Settings Field Description Default Num T ype Select the Defau lt Num T ype from the list. The Num T ype defines how the system handles the dialing digits.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 514 6 Click Next . The S pa n Definition dialog box is dis played: 7 Define the following parameters: Dial-out Prefix Enter the prefix th at the PBX requires to dial out. Leave this field blank if a dial-out prefix is not required. The field can con[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 515 8 Click Next . The Phones dialog is displayed. 9 T o define dial-in number ran ges click the Add button. 10 The Add Phone Number dialog bo x opens. Side Select one of the following options: • User side (default) • Network side • Symmetric [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 516 11 Define the following parameters: 12 Click OK . The new range is a dded to the Dial-in Phone Numbers table . 13 T o define additional dial -in ranges, r epeat steps 8 to 10 . 14 Enter the MCU CLI (Calling Line Identification). In a dial-in con[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 517 Each ISDN/PSTN card can sup port 7 E1 or 9 T1 PRI lines. 18 Click Save & Close . Modifying an ISDN/PSTN Network Service T o Modify an ISDN/PSTN Network Serv ice: 1 In the RMX Management pane, click ISDN/PSTN Network Services () . 2 In the IS[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 518  Sp a n s  Attached All other ISDN Properties can only be modified by deleting the ISDN/PSTN network service and creating a new PSTN service using the Fast Configurat ion Wizard. For m ore informatio n, see Adding/Modifying ISDN/PSTN Netwo[...]

Polycom®, Inc. 519 Network Security System security can be enhanced by se parati ng the Media , Signaling and Management Networks. RealPresence Collabo ration Server (RMX ) 1500/RealPresence Collaboration Server (RMX) 4000 On the RealPresence Collabo ration Server (R MX) 1500 and RealPresence Collaboration Server (RMX) 4000, Media, Signaling and M[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 520 Multiple IP Network Services can be de fined; up to two for each media and s ignaling networ k connected to the Collaboration Server. The networks can be conne cted to one or several Media card s in the Collaboration Server unit. The Management [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 521 The following figure shows the network topology with two dif ferent media and sig naling networks and on e Management network con nected to t he Collaboration Se rver (RMX) 1800. RealPresence Collabor ation Server (RMX) 1800 - Multiple Networks [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 522 ● On the RealPresence Collabora tion Server (RMX) 2000/RealPr esence Collaboration Server (RMX) 4000, both RTM ISDN or R TM LAN can be used for Multiple Services configur ation.However , if RTM ISDN is inst alled and used for Multiple Se rvice[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 523  Dial-in particip ants - accor ding to the network used to place the call and co nnect to the Collaboration Server.  Dial-out participant - according to the Netwo rk Service selected during the particip ant properties definition or during [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 524 Upgrading to Multiple Services 1 Gather Network Equipment and Addr ess Information for eac h of th e networks that will be connected to the Collabora tion Server unit. Fo r a list of requir ed address, see the RMX™ 1800 Getting S tarted Guide [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 525 RealPresence Collabor ation Server (RMX) Ha rdware Inst allation Media Board IP address (MPM 2) RealPresence Collabor ation Server (RMX) 2000/RealPresence Collaboration Se rver (RMX) 4000 only If more than one media card is associated with this [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 526 RealPresence Collaboration Server (RMX ) 4000 Multiple Serv ices Configuration RealPresence Collabor ation Server (RMX) 4000 Rear Panel with LAN and PRI cables shows the cables connected to the RealPresence Collabor ation Server (RMX) 4000 rear [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 527 Connecting the cables to the RTM IP 4000: The following cables are connecte d to the R TM IP on the rear panel of the RealPresence Collabor ation Server (RMX) 4000: Connecting the cables to the RTM LAN: RealPresence Collaboration Server (RMX) 20[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 528 RealPresence Collabor ation Server (RMX) 2000 Rear Panel with RTM LAN Cables Connecting the cables to the RTM IP: The following cables are connecte d to the R TM IP on the rear panel of the RealPresence Collabor ation Server (RMX) 2000: LAN Conn[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 529 Connecting the cables to the RTM LAN: RealPresence Collaboration Server (RMX ) 1800 Multiple Serv ices Configuration Up to two media and signaling networks can be defined fo r the RealPresence Collaboration Server (RMX) 1800. Each of these netwo[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 530 RealPresence Collaboration Server (RMX) 1500 Multiple Servi ces Configuration Up to two media and signaling networks can be defined fo r the RealPresence Collaboration Server (RMX) 1500. Each of these networks can be assigned a dif f erent IP Ne[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 531 Collaboration Server Configuration Once the network cables are connected to th e Collabora tion Server, you can modify the default IP Network Service and add addition al Network Services. System Flags and License Settings The MUL TIPLE_SERVICES [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 532 Signaling Host IP Address Enter the address to be used by IP endpoints when dialing into the Collaboration Server using this Network Service. Dial out calls of particip ants to whom this network service will be assigned are initiated from this a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 533 4 Optional. Some system flags can be defined per Ne twork Service, depending on the network environment. T o modify these flags, click the Service Configuration button. The Service Conf iguration dialo g box opens. All the flags must be manually[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 534  FORCE_CIF_POR T_ALLOCA TION  MS_ENVIRONMENT  SIP_F AST_UP DA TE_INTERV AL_ENV  SIP_F AST_UP DA TE_INTER V AL_EP  H263_ANNEX_T  H239_FORCE_CAP ABILITIES  MIX_LINK_ENVIRONMENT  IP_LINK_ENVIRONMENT  FORCE_ST A TIC_MB_ENC[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 535 8 Modify the following fields: Default Management Network Service – DNS Field Description Service Host Name Enter the host name of this netwo rk Service. Each Network Service must have a unique Host Name otherwise an error message is displaye [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 536 9 Click the Gatekeeper tab. 10 Define the P rimary and Altern ate Gatekeeper s and at least o ne Alias for this ne twork Service. T he field definition s of the Gatekeeper tab are the same as for the Defa ult IP Network Serv ice. For more inform[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 537 15 Click the Security tab. The field definiti ons of the Security tab are the same as fo r the Default IP Network Servic e. For more informati on see Default IP Network Servic e – Security (SIP Digest) . 16 T o configure the ICE environment, c[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 538 The following icons ar e used to indicate the defa ult IP Network Service type: Ethernet Settings The Collaboration Server is set to automatically identi fy th e speed and transmit/receive mode of each LAN port s located on the RTM LAN or R TM I[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 539 The registration is defined in the Conference Profile - Network Services ta b. In the IP Network Servic es table, the system list s all the defin ed Network Services (one or seve ral depending on the syste m configuration). ● T o register the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 540 If the same Network Service is us ed for H.323 and SIP calls , the Network Service Enviro nment must include both H.323 an d SIP settings. Hardware Monitor The Hardware Monitor p ane includes the status of the LAN port s on the RT M LAN cards.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 541 Signaling Monitor The Signaling Monitor p ane includes the list of the IP Network Services defined in the system (up to two in the RealPresence Collabor ation Server (RMX) 1500/ RealPr esence Collaboration Ser ver (RMX) 2000 and up to four in th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 542 Reserving Video Resources for a C onference (Collaboration Server 1500/2000/4000 only) When defining a new ongoing con ference or a conferen ce reservation, you can se lect the Network Service that will be used to reserve the requi red resources[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 543 Resource Report The Resource Repo rt displays a graph of the MCU’s to tal resource usage as well as a graph of th e MCU’s total resour ce usage. When Multiple Network Service s are active, an additional t able of re source usage per network [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 544 Resource Report - Collabora tion Servers 1800 and 2000/4000 with MPMRx Cards Port Usage Gauges Collaboration Servers 150 0 and 2000/4000 wit h MPMx media cards d isplay port usage for V oice (Audio) and V ideo sep arately . Collaboration Servers[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 545 Port Usage Gauge - Collaboration Server 1800 with MPMRx Cards NA T (Netwo rk Address T r anslation) T raversal NA T T raversal is a set of techniques enablin g partic ipant s behind firewalls to connect to conferences, hosted on the Collab orati[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 546 Business to Business Connections The following Business to Business connection call flow options are supported: FW (Firewall) NA T Keep Alive The Collaboration Server can b e configured to send a FW NA T keep alive messag e at specific Inte rval[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 547 This is necessary be cause port mappin gs in the firewa ll are kept open only if there is network traf fic in both directions. The firewall will on ly allow UDP packets into the network through ports that have been used to send packets out. By d[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 548 SIP TCP Keep-Alive SIP TCP Keep A live behavior is defin ed for each IP Network Service and can be modifie d by adding the following System F lags and modifying their valu es: ● SIP_TCP_KEEP ALIVE_TYPE ● SIP_TCP_KEEP_ALIVE_BEHA VIOR For a de[...]

Polycom®, Inc. 549 IVR Services Interactive V oice Response ( IVR) is an appl ication that allows p articipant s to communicate with the conferencin g system via the ir endpoint’s input device (such as a remote control). The IVR Service includes a set of voic e prompts and a vide o slide used to autom ate the participan ts connec tion to a confe[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 550 The list pane displays the Confer ence IVR Services list and the tot al number of IVR services currently defined in the system.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 551 IVR Services T oolbar The IVR Services toolbar provides quick access to the IVR Servic e definitions as follows: Adding Languages Y ou can define different set s of audio prompt s in dif f erent languages, allowing the p articipa nts to hear the[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 552 3 In the Conf erence IVR Services list, c lick the Add Supported Languages ( ) bu tton. The Supported Lang uages dialog box opens. 4 Click the Add Language button. The New Language dialog box open s. 5 In the New Language dialog box, ente r the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 553 T o upload messages t o the MCU: 1 T o upload the files to the MCU, in the Supported Lang uages dialog box, click the Add Message File button. The Add Message File dialog box opens. Audio files are uploaded to th e MCU one-by-one. 2 In the IVR M[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 554 5 Click Upload File to upl oad the appro priate audio file t o the MCU. The Inst all File dialog box opens. 6 Enter the file name or click the Browse button to select the audio file to uplo ad. The Select Source File dialog box opens. 7 Select t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 555 Defining a New Conf erence IVR Service T o define a new Conferenc e IVR Service: 1 On the IVR Services toolbar , click the New Conference IVR Serv ice () button. The New Confere nce IVR Service - Global dialog box opens. 2 Define the following p[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 556 3 Click the We lc om e tab. The New Conference IVR Service - W elcome dialog box opens. External Server Authentication This option is not supported with Collaboration Server 1800. Y ou can configure the IVR Service to us e an external database a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 557 4 Select the Enable W elcome Messages chec k box to define the system beha vior when the parti cipant enters the Confe rence IVR queue. When particip ants access a conferenc e through an Entry Queue, they hear message s included in both the Entr[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 558 8 Select the Enable Chairperson Messages check box to enable the chairperson function ality . If this feature is disabled, particip ants are not ab le to connect as the chairper son. 9 Select the various voice messages and options for the chairp[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 559 10 Click the Conference Password tab. The New Conference IVR Service - Conf erence Password dialog box opens. 11 Select the Enable Password Mess ages check box to request the conference p assword before moving the par ticipant from the co nfer e[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 560 14 Click the General tab. The New Conference IVR Service - General dia log box opens. The General di alog box lists messages that are played d uring the conference. These messages are played when pa rticipant s or the conference chairperson perf[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 561 Change Conference Password Requests the particip ant to enter a new conference password when the participant is attempting to modify the conference password. Change Password Failure A message played when the pa rticipant enters an invalid passwo[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 562 Incorrect Destination ID If the participant entered an incorrect conference ID (in gatewa y calls it is the destination number), requests the participant to enter the number again. Note: This option is not available in SVC conferences and for SV[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 563 18 Click the Roll Call/Notifications ta b. The New Conference IVR Service - Roll Ca ll dialog box o pens. The Roll Call feature of the Conference IVR Se rvice is used to record the participants’ names for playback when the p articipan ts join [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 564 20 If Enable Ro ll Call optio n is select ed: T o assign the audio file to the message type, in the Message File column, click the appr opriate tabl e entry . An arrow appears in th e Message F ile column. 21 Click the arrow to open the Message [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 565 a Click the appropriate table entry in the Message F ile column. A drop-down list is enab led. b From the list, select the audio file to be assigned to the event/indication . If the To n e s option is enabled, you must assign the appropr iate au[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 566 23 Click the Video Services t ab . The New Conference IVR Service - Vi deo Services dialog box opens. . In addition to the low and high resolution slides includ ed in the default slide set, customized low and high resolution slides are supported[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 567  The source images for the high re solution slides must be in *.bmp or *.jpg format.  If the uploaded slides are not of the exact SD or HD resolution , an error message is displayed an d the slides ar e automatically cr opped or enla rged [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 568 25 If the video slide file was not uploaded to the M CU prior to the IVR Servic e definition, click the:  Add Slide - Low Resolution button to upl oad a Low Resolution Slide .  Add Slide - High Resolution button to upload a High Resolution[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 569 The New Conference IVR Service - DTMF Codes dialog box opens. ● This dialog box lists the default DTMF codes for the var ious functions that can be perform ed during the confer ence by all participants or by the ch airperson . New Conference I[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 570 Roll Call Review Names Note: This option is not available in SVC conferences. *43 Chai rperson Roll Call S top Review Names Note: This option is not available in SVC conferences. #43 Chairperson T erminate Confe rence *87 Chairpe rson S t art Cl[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 571 27 T o modify the DTMF code or permission : a In the DTMF Code column, in the appropriate entry enter the new code. b In the Permission column, select from the list who can use this fe ature (Everyone or just the Chairperson). 28 Click the Opera[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 572 30 In the Operator Assist ance Indication Message field, select the audio messag e to be played when the p articipant request s or is waiting for the ope rator ’s assist ance. 31 Click OK to complete the IVR Service defin ition. The new Confer[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 573 Defining a New Entry Queue IVR Service T o set up a new Entry Queue I VR Service: 1 In the RMX Management pane, click IVR Services () . 2 In the IVR Services list, click the New Entry Queue IVR Service ( ) button . The New Entry Queue IVR Servic[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 574 4 Click the We lc om e tab. The New Entry Qu eue IVR Service - W elcome dia log box opens. 5 Define the appropriate p arameters. This dia log box co nt ains options that are id entical to those in the Conference IVR Service - Welcome Message dia[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 575 The New Entry Queue IVR Service - Confere nce ID dialog box opens. 7 Select the voice messages: 8 Assign an au dio file to each m essage type, as follows:  In the Message File column, click the table entry , and then sele ct the appropria te [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 576 The New Entry Queue IVR Service - General dialog box open s. The administrator can enab le an audio message th at informs the p articipant of the lack of Vide o Resources in the Collaboration Server and that he/she is being connected as Audio On[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 577 The New Entry Queue IVR Service - V ideo Services dialog box opens. 12 In the Video W elcome Slide list, select the video slide that will be displayed to participant s connecting to the Entry Queue. The slide list includes the video slides th at[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 578 The Operator Assistance dialog box opens. 16 Select Ena ble Operator Assist ance to enable operator assist ance when the p articip ant requires or request s help during the connection process. 17 In the Operator Assist ance Indication Message fi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 579 Alternatively , in the IVR Services list, right-click the Conference IVR Service and then select Set Default Conference IVR Service . The IVR Service is displayed in bold, indicati ng that it is the cu rrent de fault service. T o select the Defa[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 580 Modifying the Conference or Entry Queue IVR Service Properties Y ou can mo dify the properties of an existing IVR Service, except the se rvice name and language. T o modify the prope rties of an IVR Serv ice: 1 In the RMX Management pane, click [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 581 The Open dial og box opens. 4 Select the appropriate audio *.wav file and then click Open . The selected file name is displayed in the Install Music File dialog box. 5 Y ou can play the se lected file by click ing Play () . a Click Play Selected[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 582 The Sound–Sound Re corder dialog box opens. 2 T o define the reco rding format , click File > Properties . The Properties for Sound dialog bo x opens. 3 Click Convert Now . The Sound Sele ction dialog box opens. 4 In the Format field, selec[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 583 6 T o save this format, click the Save As button. The Save As dialog box opens. 7 Select the location where the format w ill reside, enter a na me and then click OK . The system returns to the Sound Selection dialog box. 8 Click OK . The system [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 584 The Save As dialog box opens. 7 V erify that the Format reads: PCM 16.000 kHz, 16Bit, Mono . If the format is correct, contin ue with step 10. If the format is incorrect, click Change . The Sound Sele ction dialog box is dis played. 8 In the Nam[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 585 Creating a Welcome V i deo Slide The video slide is a still pi cture that can be created in any graphic application. T o create a welcome video s lide: 1 Using any graphic application, save your im age in either *.jpg or *.bmp file format. 2 For[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 586 Inviting Particip ant s using DTMF A particip ant in a video or audio conference can in vite another pa rticipant to the conference u sing the touch-tone DTMF numeric keypad o n the particip ant’s end point. Y ou can invite a particip ant usin[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 587 ● When an incorrect number is entered, the call fails and an error message is disp layed. ● If the destination number is not entere d in a specific amount o f time (defined in Ti meout for user input in the IVR Services - Global tab), the pa[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 588 The Conference IVR Services - General t ab is displayed. 3 In the Mess age File column o f the Invite Particip ant entry , click the drop-down arr ow and select the required voice message. The file Enter_Destination_Numbe r .wav that is shipped [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 589 The IVR Servic es - V ideo Service s tab is displayed. 5 Define the following parameters: : 6 Click the DTMF Codes ta b. IVR Services Properties - Video Services Parameter s - Invite Particip ant s Vid eo Se rv ic es De scription Dial out protoc[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 590 The I VR Services - DTMF Codes tab is disp layed. 7 Make sure that Invi te Particip ant and Disconnec t Invited Partic ip ant have DTMF Codes assigned to them. Default system values are *72 ( Invite Participant) and #72 ( Disconnect Invited Part[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 591 External IVR Service Control IVR Services can be con trolled externally from an application server supporting the MCCF -IVR (Media Control Channel F ramework-Interactive V oice Response) package. The ex ternal IVR serv ice is currently being imp[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 592 Default IVR Prompt s and Messages The system is shipped with the following audio prompt s and messages: Default IVR Messages Message T ype Message T ext When Played File Name General Welcome Message Welcome to unified conferencing. The participa[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 593 Chairperson Exit The chairperson ha s left the conference . Note: The TERMINA TE_CONF_AFTER_CHAIR _DROPPED flag must be e nabled to play this message. The chairperson has left the conference. Chairperson_Exit.wav First to Join Y ou are the first[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 594 Change Password Failure The new password is invalid. A particip ant enters an invalid password Change_ Password_Fai lure.wav Password Changed Successfully The password has been successfully changed. A particip ant has confirmed a password change[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 595 Roll Call Review The conference participant s are... Roll_Call_ Review .w av Request Conference NID “Please enter your conference NID. Press the pound key when complete . Request_ Conference_NID.wav Retry Conference NID Invalid conference NID.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 596 V olume Control of IVR Messages, Roll Call and Music The volume of IVR music, and IVR messages and Roll Call is controlled by the following system flags: ● IVR_MUSIC_VOLUME ● IVR_MESSAGE_VOLUME ● IVR_ROLL_CALL_VOLUM E T o control the volu [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 597 IVR Services in TIP-Enabled Conferences Conference IVR and Entry Queu e/Virtual Entry Queues are supported with A VC TIP protocol in conferences that include both TIP-en abled and non-TIP-ena bled endpoint s. A Virtual Entry Queue c an be config[...]

Polycom®, Inc. 599 Call Det ail Record (CDR) Utility The Call Detail Record (CDR) utility enables you to view summary info rmation about co nferences, and retrieve full confer ence information and archive it to a file. The file can be used to produce report s or can be exported to extern al billing programs. The Collaboration Ser ver can store de [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 600 ● Formatted text – Formatted CDR files contain multiple sections . The first section in each file contains general conference dat a. The remaining se ctions contain e vent data, one se ction for each event. Each field value is displayed in a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 601 Enabling the Multi-Part CDR Option ● Multi-Part CDR is enabled by setting the value of the ENABLE_MUL TI_P ART_CDR system flag to YES . The flag’s defa ult value is NO . When the flag value is NO, CDR file size is limited to one file of 1MB [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 602 V iewing, Retrieving and Archiving Conference Information Y ou can view the list of CDR files and retrieve them to your local wor kstation. These files can then be used to generqate billing inform ation, resource usage reports and more by any th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 603 Multi-p art CDR File display When the Multi-Part CDR is configured o n the Collaboration Server, an additional column, Part Index is added to the CDR list. GMT S tart T ime The actual ti me the conference started according to Greenwich Mean Time[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 604 The Part Index column disp lays the CDR file’s sequence in the CDR file set: ● CDRs that are up to 1MB consist of a single file. Each file has a un ique Display Name and a Part Index of 1. ● Files included in a Multi-Part CDR file sets hav[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 605 2 Select the destination folder for th e CDR files and then click OK . If the destination file already exis ts, you will be asked if you want to overwrite the file or specify a new name for the destination fil e. The files are saved to the selec[...]

Polycom®, Inc. 606 Gateway Calls The RealPresence Collabora tion Server (RMX) 1500/ 2000/4000 can be used as a gateway that provides connectivity a cross different physic al networks and translates multip le protocols fo r point-to-poin t rich media communications. The Collaboration Server suppo rts the wid est range of video and audio algorithms.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 607 ● Forwarding of all DTMF code s s ent by participa nts in the Ga teway Session to all PSTN and ISDN particip ants. This is enabled by adding the AL W A YS_FORW ARD_DTMF_IN_GW_SESSION_TO_ISDN System Flag to system.cfg and setting its value to Y[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 608 If the call is not answered or it ca nnot be completed usin g one communication prot ocol, the system will try to connect the endpoint using the next communicatio n protocol according to the selected protocols in th e following order: H.323, SIP[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 609 The dialing string: [MCU prefix in GK][GW Profile ID]*[Destination Number, first participant]*[Destination Number, second participant]**[Destination number]......*[Destination Number, tenth participant] For example, If the MCU Prefix in the GK i[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 610 [Destination number] - the destination number as alias, IPv4 address or ISDN/PSTN number . [@domain name] - the Collaboration Server domain name as registered to the SIP Proxy The dialing string: [GW Profile ID]*[Destination Number, first partic[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 61 1 [MCU prefix in GK] - the prefix with which the Colla boration Server is regis tered to the gatekeep er . [GW Profile ID] - The ID of the Gateway Profile to be us ed fo r the gateway call and the IVR messag e. The dialing string format is: [MCU [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 612 When the flag is set to NO (default), if the Gatekeeper is not func tionin g, the Collaboration Server dials to the endpoi nt using the end point’s IP address configured in the IP Address field o f the New Particip ant/Participant Properties -[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 613 When the flag is set to NO (default), if the Gateke eper is not func tioning, calls from endpoint s will be connected directly to the Entry Queue, Co nference or Meeting Room that was dialed. The method by which dial-in calls are accepted or rej[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 614 ISDN Particip ant s T wo dia ling methods are availa ble to ISDN/PSTN particip ants: ● Dialing via Gateway IVR for ISDN Participants ● Direct Dial-in to Endpoints or DMA VMR using Automatically Generat ed Destination Numbers . This dialing m[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 615 Dialing from ISDN/PSTN End point s Dialing S tring and Call Flow from ISDN End point to IP En d point [GW Profile ISDN/PSTN number] - The dial-in number assigned to the Gateway Profile, including the required country and a rea codes. For example[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 616 When the call a rrives to the ga teway , this pref ix is truncated an d replaced by digits that correspon d to the MCU prefix in the gatekeeper and the call is forwarde d to the destination end point. Call Flow from I SDN Endp oint to H.323 En d[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 617 Configuring the Gateway Component s on the Collaboration Server T o enable gateway calls in the Collaboration Ser ver, the following component s have to be configured: ● Conference IVR Service to be used with the Conferen ce Profile assigned t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 618 6 Click the General tab. The General di alog box lists messages that are played d uring the conference. These messages are played when pa rticipant s or the conference chairperson perform various operations or when a change occu rs. 7 T o assign[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 619 11 When defining a gateway IVR Service, it is recommended that the Roll Call option remains disabled. 12 Click the Vi de o S er vi ces tab. The New Conference IVR Service - Video Servic es dialog box opens. 13 Define the following parameters: 14[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 620 18 Click OK to complete the IVR Service defin ition. The new Conference IVR Service is added to th e IVR Services list. Defining the Conference Profile for Gateway Calls The Conference Profile that will be la ter assigned to the Ga teway Profile[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 621 Defining the Gateway Profile A Gateway Pro file is a confer encing entity , bas ed on the Confe rence Profile ass igned to it, tha t enables endpoints to dial-in and initiate Gate way Sessions. The system is shipped with a default Gateway Profil[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 622 The new Gateway Profile is added to the list. System Configuration For det ails about adding and modifying system flags, see Man ually Adding and Deleting System Flags . Displaying the Connection Information Y ou can hide the connection indica t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 623 Wro ng Destination Number ● The number of re-dial attempt s is controlled by the WRONG_NUMBER_DIAL_RETRIES system flag . The default number of redial attem pts is 3 . T o modify the numbe r of redial attempt s, manually add the flag to system.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 624 Disconnect on Busy Redialing of calls to busy destination can be selected . The numbe r of redial attempts is dependent on the NUMBER_OF_REDIAL system flag, the default value is 3 . If all redialing retry attemp ts fail, the user receives the Di[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 625 A Maximum of 32 characters can be displayed for connection indications. If the displa yed information is longer than 32 characters the text is trunca ted. If the system dials out to only one de stination endpo int, the dialed numbe r is not show[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 626 Connected Particip ant Parameters Once this conference is created, th e calling participant is connected to it and one or s everal dial-out particip ant(s) ar e automatically created and added to th is gateway session. The dial-in particip ant i[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 627 Direct Dialing from ISDN/PSTN End point to IP End point via a Meeting Room Dialing from an ISDN endpoint to a sp ecific IP endp oint using the Gateway Prof ile is a two-step process (dialing to the Gatewa y and then entering th e number of the d[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 628 ● ISDN/PSTN access is enabled and a dial-in number is assigned to the Meeting Room. ● The dial-out IP end point is added to the Meeting Ro om’s Par ticipant s list.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 629 Dialing to Polycom® RealPresence DMA System T wo dialing methods are available to ISDN/PSTN pa rticipants calling the DMA: ● Direct with au tomatically gener ated destination dial strings fro m dial-in strings. This option is available only f[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 630 Calling the RealPresence DMA via Gateway IVR Audio PSTN/ISDN calls can be routed to Polycom DMA 7000 via the Collaboration Server. ISDN Video endpoin ts connect using their audio cha nnels (but consume video resources). The RealPresence DMA syst[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 631 This string is compose d of the RealPresence DMA prefix as register ed in the gatekeeper and the ID of the virtual meeting room running on the Re alPres ence DMA. For example, if th e DMA prefix is 25 and the ta rget meeting room ID is 8000 the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 632 Example: The figure above shows the call flow assuming the following pa rameters: PSTN Dial-in Using GK Prefix When connecting to an Collaboration Server that is standa lone or part o f a DMA solution deployment, PSTN particip ant s are prompted[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 633 Deploying a Polycom RMX™ Serial Gateway S4GW UC APL Public Key Infrast ructure (PKI) requir es that the Serial Gate way S4GW be connec ted directly to the Collaboration Server and not to the H.323 network. The Serial Gateway ef fectively becom[...]

Polycom®, Inc. 634 RMX Manager Application The RMX Manager is the Windows version of the Collaboration Se rver Web Client. It can be used inste ad of the Collaboration Server Web Clie nt for routine Collaborat ion Server management and for Collaboration Server management via a mod em connection. For more information on using th e RMX Manager via a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 635 Inst alling the RMX Manager Application The installa tion of the RMX Manager Applicatio n includes two main stages: ● Accessing or downloading the RMX Man ager Installer ● INstalling the RMX Manager application Accessing or downloading the R[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 636 Accessing the RMX Manager Applicati on Inst aller Directly from the MCU 1 S tart Internet Explorer and in your browser enter: http://<Collaboration Server IP Address>/RMXManager .html . For example, if the Collaboration Server IP address i[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 637 The Login screen is displayed. There is a link to the RMX Manager Inst aller at the top of the right edge of the screen. 2 Click the Install RMX Man ager link. The installer verifies the applicatio n’s r equirements on the workstation. The Ins[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 638 The installatio n proceeds. The installation completes, the application loads a nd the RMX Manager - MCUs screen is displayed. The first time you start the RMX Manager application, the MCUs pane is empty . S t arting the RMX Manager Application [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 639 T o use the W indows St art menu: 1 Click St art > Programs. a If the RMX Manager is displayed in the recently used programs list, click RMX Manager in the list to start the application . or b Click All Programs > Polycom > RMX Manager [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 640 Connecting to the MCU Once an MCU is defined, the RMX Manager can be connect ed to it. This allows you to set up conferences, make reservations, monito r On Going Conferences and perform other activities on several MCUs. T o connect the RMX Man [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 641 If you are connectin g to any MCU from the MCUs p ane in the RMX Mana ger Main Screen and have defined the Username and Password for the connecting MCU, the MCU icon changes to connected and its status, type and number of audi o and video resour[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 642 RMX Manager Main Screen The RMX Manager Main Screen is displayed on ly when at least one MCU is connected. This screen is similar to th e RMX Web Clie nt Main Screen with the addition of the MCUs p ane. As in the RMX Web Client, the p anes are d[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 643 For each listed MCU, the system displays the following information: ● MCU Display Name - the name o f the MCU and its icon acco rding to its type an d connection statu s. The following ic ons are availa ble: MCU Icons an d St atuses ● IP Add[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 644 ● Audio Resources - The numbe r of audio resources tha t are available for conferencing (a pplicable to Collaboration Server 1500/2000/4000 in MPMx Card Co nfiguration Mode only). MCUs T oolbar The MCU toolbar contains the following butt ons: [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 645 Using Windows multiple selection me thods to select conferences, partic ipant s from several conferen ces running on dif ferent MCUs can be listed in the Particip ant s list pane. St arting a new conference When startin g a new conference, you m[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 646 The System Alerts p ane is opened and closed by clickin g System Alert s in the lef t corner of the St atu s Bar . For more informa tion about Active Alarms and Fault s List, see System and Participant Alert s . Particip ant Alert s Lists th e p[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 647 Address Book Displays the Address Book of the selected MCU (reg ardl ess of its Monitored status). The Addr ess Book is a list of Participant s and Group s that have been defined on the selecte d Collaboration Server. The information in the Addr[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 648 2 Define the following parameters: MCU Properties Field Description MCU Name Enter the name of the MCU on the network. MCU IP Enter the IP address of the MCU’s Control Unit. The IP address must be identical to the one configured in the MCU dur[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 649 3 Click OK . The MCU is added to the MCUs pane. 4 If required, repeat step s 1-3 to define additio nal Collaboration Server unit s. The MCUs pane cont ains the list of all defined MCUs. S t arting a Conference There are several wa ys to sta rt a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 650 ● S tart any Conference T emplate saved in the Conference T emplates list. For more information, se e S tarting an Ongoing Conf erence or Res ervation From a T emplate . S t arting a Conference fr om the Conferences Pane T o st art a conferenc[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 651 RealPresence Collabor ation Server 1800 New Conference - Gener al Dialog Box The system displays the co nference’s default Nam e, Duration an d the defaul t Profile, which con tains the conferen ce parameters and media settin gs. The Collabora[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 652 The Reservation Calendar is displayed. 3 Click New Reservation () . For more information, se e the Polycom RealPresence Co llaboration Server (RM X) 1500/1800/2000/4000 Getting S tarted Guide , Scheduling an A VC-based Reservation . S t arting a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 653 Right-click and select St art Conference from T emplate to start an ongo ing conference or Schedule Reservation from T emplate to schedule a reserva tion. The conference is st arted. For det ailed description of Conference T emplates, see Confer[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 654 By default, th e participant s are gr ouped by conferences, and the name of the MCU is displayed in the first column of the pro perties table, enabling sorting according to MCU name . Grouping the Particip ant s by MCU The Participan ts can be g[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 655 The Particip ant s pane display changes accordingly . T o toggle between the two display modes, click V iew > Group by MCU. S t art Monitoring/Stop Monitoring By default, all conferen ces running on conn ecte d Collaboration Servers are monit[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 656 ● Right-clicking the MCU icon and selecting Stop Monitoring . The check box is cleared in the Monito red column. T o start mo nitoring again, click the che ck box in the Monitored colu mn i n t he MCUs pan e, or right-clicking the MCU icon and[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 657 Disconnecting an MCU An MCU can be disconnected from the RMX Man age r, without removing it from the MCUs list. T o disconnect an MCU: 1 Use one of the following methods: a Select the MCU to disconnect and click Disconnect MCU . b Right-click th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 658 Changing the RMX Manager Language Y ou can change the language of the RMX Manager me nus and dialog boxes. Only one la nguage can be selected at a time and the RMX Manag er application must be rest arted af ter chan ging the display lang uage. T[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 659 T o Export the RMX Manager Configuratio n: 1 In the RMX Manager, click Export RMX Manager Configurat ion in the toolbar , or right-click anywhere in the MCUs pane and then click Export RMX Ma nager Configurat ion . The Export RMX Manager Configu[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 660 The Open dialog bo x is displayed. 3 Select the XML file previously saved, and click the Ope n button. The selected file path is displayed in the Import Path box. 4 Click OK to import the file. Inst alling RMX Manager in Secure Communication Mod[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 661 The Management Network Propertie s dialog box is displayed. c Click on the Security tab. The Security dialog box is displayed. d Clear the Secured Commu nicati on check box. 2 Click the DNS ta b.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 662 The DNS dialog box is displayed. 3 Enter the Local Domain Name . The Local Domain Name must be the same as the MCU Host Name . If the content of these two fields are not identical an active alarm is created.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 663 4 Create a Certificate Request. For more information, se e Purchasing and Installing a Certificate . Certificates can also be created and issued using an I nternal Certificate Authority . For more informati on see Using an Internal Certificate A[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 664 The Management Network Propertie s dialog box is displayed. c Click the Security tab. The Security dialog box is displayed. d Select the Secured Communication check box.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 665 e Click OK . 7 Reset the Collaboration Server: a In the RMX Management pane, click Hardware Monitor . The Hardware Monitor p ane is displayed. b Click Reset () . 8 Install the RMX Manage r. For more in formation see Installing the RMX Manager A [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 666 4 Click the Copy to File button. The Certificate Export Wizard is displayed. 5 Click Next . The Export File Format dialog box is displayed. 6 Select Base-64 encoded X.509 (.CER) . 7 Click Next . The File to Export dialog box is displayed.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 667 8 In the File Name field, enter the file name for the exported certificate. 9 Click Next . The final Certificate Export Wizard dialog box is dis played. 10 Click the Finish button . The successful export message is displayed. 11 Click OK .[...]

Polycom®, Inc. 668 Administration and Utilities System and Particip ant Alert s The MCU alert s users to any faults or errors th e MCU encountered during ope ration. T wo indication bars labeled System Alert s and Particip ant Alert s signal users of system er rors by blinking red in the event of a n alert. Collaboration Server 1500/2000 /4000 St [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 669 Collaboration Server 1800 Status Bar The System Alerts indica tion bar blinks red prompting the user to view the ac tive alarms. Once vie wed, the System Alerts indication bar beco mes statically r ed until the errors have been re solved in the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 670 The Active Alarms pane open s. This screen indicates what events have not been re solved. The following columns appear in the Active Alarms pa ne : For more information ab out the Active Alarms, see Appendix B - Active Alarms . Active Alarms Pan[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 671 2 Click one of the followin g two buttons to view its report in the System Alert s pane : 3 T o save the Active Alarms, Faults Full List or Fau lt s report:  to a text file, click the Save to T ext button  to an XML file, click the Save to[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 672 RMX T ime T o ensur e accurate conf erence schedulin g, the MCU has an internal clock that can function in standal one mode, or in synchronization with up to thre e Network Time Pr otocol ( NTP ) servers. NTP Servers can be used if: ● NTP serv[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 673 GMT Offset The time zone difference between Greenwich and the MCU’s physical location in hours and minutes. Select the Up or Down arrows to alter the GMT Offset time on the MCU. T o enter a negative offset either type a minus in the hour box o[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 674 Resource Management This section describes how the MCU reso urces are managed by the MCU and how they are used by the MCU to conn ect participant to conference s. This section describes: Resource Capacity A VC Conferencing - V oice Vide o/V oice[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 675 * Collaboration Server 1800: For a maximum licen se of 75 port s. ** Collaboration Server 2000/4000: For a maximu m license of 65 ports. Resource Usage in A VC CP Conferencing Vide o resources usag e varies according to the video re solution use[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 676 Resource Usage in SVC Confere ncing During a SVC co nference, each SVC-endpoint uses a vide o port that is e quivalent to a thir d of HD720p30 port. When sharing conten t an additional video reso urce is used. MCU Cap acities in Mixed CP and SVC[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 677 A V C Conferencing - V ideo Switching Res ource Cap acity (Col laboration Server 1500/2000/4000 Only) During a V ideo Switching confe rence, ea ch endp oint uses one video (CIF) port. The following t able summarizes the resour ce capacities of f[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 678 A V C Conferencing - V oice In Collaboration Server 1500/2000/4000 in MPMx Card Configuration Mode, one Audio Only resour ce is used to connect a single voice particip ant when CIF resources have been converted to Audio Only . However , if no CI[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 679 ● Flexible Resource Capa city™ – This is the default allocatio n mode that is used in all versions and can be used in all Card Configuration Modes and applies to all Con ferencing Modes (SVC and A VC conferencing). The resour ces are only [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 680 Configuring the Video/V oice Resources T o allocate V oice resources: 1 In the RMX menu, click Setup > Video/V oice Port Configu ration . The V ideo/V oice Port Configuration dia log box is displayed. A slider is displayed, calibra ted accord[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 681 Y ou can specify the end point types for which resource allocation can be forced to CIF resource, enabling other types o f endpoints to use higher resolution s in the same conferenc e. For example, you can force the system to allocate one CI F v[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 682 Resource Report s When viewing the Collaboratio n Server resource rep ort, the resource allocation s are described in A VC HD720p30 unit s. The Resource Re port also in cludes a grap hic represent ation of th e resource usag e. One resour ce rep[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 683 ● The remaining 24 HD720p 30 resources a llocated as Vi de o resources. ● 3 of the 24 HD720p30 r esources are occupied (re d) while the re maining 21 are free. The Resource Repo rt is displayed as follows: Resource usage is displayed for Vo [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 684 Resource Reports for Collaboration Se rver 1800 and 2000/4000 with MPMRx media cards Collaboration Servers with MPMRx medi a ca rds installed do not dif ferentiate betwee n Video and V oice (Audio) resources. These MCUs allocate th e same amount[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 685 Resource Cap acities in A VC CP , SV C and Mixed Mode Conferences i n MPMx Card Configuration Mode When viewing the Collaboratio n Server resource rep ort for mixed CP and SVC conferen ces, the resource allocations are described in A VC HD720 p3[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 686 Resource Cap acities in A VC CP , SV C and Mixed Mode Conferences i n MPMRx Card Configuration Mode The Collaboration Ser ver Model 180 0, and Models 20 00/4000 Resource Cap acities are set out below . Collaboration Server 1800 Resource Cap acit[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 687 Collaboration Server 2000/4000 Resource Cap acity The Collaboration Server Mode ls 2000/4000 Reso urce Capacities ar e set out below . Resource Cap acity in Non-Mixed Confere nces The port consumption ra tios of diff erent calls agains t that of[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 688 The following table list s the ISDN supported bit rates and their respecti ve particip ant connection cap acities per RT M I SD N card: MCU Resource Management by RealPresence Resource Manager (XMA), Polycom CMA and Poly com RealPresence DMA Sys[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 689 ● An ongoing conference that does not in clude particip ants and the Send Content to Legacy End point s option is disabled does not occupy resources. If the Send Content to Legacy End points option is enabled, the conference oc cupie s one SD [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 690 2 Enter the value for the percen tage cap acity usage threshold . The value is ap plied to the Audio an d video resources accord ing to the Video/V oice Port Configuration. The high Port Usage thresho ld represents a pe rcentage of the total num[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 691 For example, if the Port Gauge threshold is set to 80%, when 80% of the Audio resources are used, the system will not allow additional SIP audio endpoints to connect and will send a bu sy notification to the endpoint. This does not af fect the v[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 692 Port Gauges - RealPresence Collabora tion Server 1800 and RealPresen ce Collaboration Server (RMX) 2000/4000 with MPMRx cards The basic unit used for repor ting resource usage in the Port Gaug es is HD720p30. Results ar e rounded to the neare st[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 693 The S ystem Information dialog box is displayed. The follo wing informat ion is displayed: System Information Field Description T otal Number of CP (HD720p30) Resources Displays the number of HD720p30 video resources licensed for the system. Eac[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 694 SNMP (Simple Network Management Protocol) SNMP enables managing and mo nitoring of the MCU status by external managing systems, such as HP OpenVi ew or through web applications. The Collaboration Server’ s implement ation of SNMPv3 is FIPS 140[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 695 MIBs (Management Information Base) MIBs are a collection of definitions, which define the properties of the managed object within the device to be managed. Every manage d device keeps a dat abase of values for each of the de finitions written in[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 696 Support for MI B-II Sections The following table deta ils the MIB-II sections that are supported: The Alarm-MIB MIB used to send alarms. When a trap is sent, the Alarm-MIB is used to send it. H.341-MIB (H. 341 – H.323) ● Gives the addre ss o[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 697 Unified MIB The Collaboration Server use s the Poly com Unified MIB, in addition to the RMX specific MIB. The Polycom Unified MIB is an MIB that is used by many Polycom products. The following t able describes the in formation provided by the Co[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 698 ServiceH323 In teger Indicates the status of H.323 capabilities: 1 - The service is enab led and operational. 2 - The service is enabled bu t is not operational. 3 - The service is disabl ed. ServiceSIP Integer Indicates the status of SIP capabi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 699 Tr a p s Three types of trap s are sent as follows: ● ColdSt art trap . This is a standard trap which is sent when the MCU is reset. An Example of a ColdSt art T ra p ● Authentica tion failure trap . This is a st andard trap which is sent wh[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 700 Each trap is sent with a time st amp, the agent address, and th e manager address. St atu s T rap The MCU send s status traps for the status MAJOR - a trap is sent when th e card/MCU status is MAJOR. All traps are co nsidered “MAJOR”. RMX MI[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 701 51 10 A private version is loa ded 51 1 1 NTP synchronization failure 51 12 Invali d date and time 51 16 Incorrect Ethern et Settings 51 17 Smart Report found errors on hard disk 51 18 Invali d MCU V ersion 5150 Music file error 5205 Unspecified[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 702 Defining the SNMP Parameters in the Collaboration Server The SNMP option is enabled via the Coll aboration Server Web Client application. The addresses of the Manag ers monitoring the MCU and other security inform ation are defined in the Collab[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 703 9 Click the Tr a p s ta b. The SNMP Properti es – T raps dialog box opens. T rap s are messages sent by the MCU to the SNMP Mana gers when events su ch as MCU S tartup or Shutdo wn occur . T raps may be sent to several SNMP M anagers whose IP [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 704 10 Define the following parameters: 11 Click the Add button to ad d a new Manager termina l. SNMPv3 - T raps Field Description SNMP T rap V ersion S pecifie s the version, either V ers ion 1 2 or 3 of the traps being sent to the IP Host. Polycom[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 705 Depending on the SNMP T rap V ersion selected, one of the two following New T rap Destination dialog boxes ope ns. 12 Define the following parameters: SNMPv3 - T raps Field Description Ve r s i o n IP Address Enter the IP address of the SNMP tra[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 706 13 Ty p e t h e IP Address and the Community name of the manager terminal used to monito r the MCU activity , and then click OK . The Community name is a string of characters that will be ad ded to the message t hat is sent to the external Man a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 707 The SNMP Properti es – Security dialog bo x opens. This dialog box is used to define whether the query sent to the MCU is sent from an authorized source. When the “Accept SNMP packets from all Hosts” is disa bled, a valid query must cont a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 708 15 Define the following parameters: 16 T o specifically define one or more valid terminals, ensure that th e Accept SNM P Packet s from any Host option is cleared and then click th e Add button. SNMP - Security Field Descrip tion Send Authentica[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 709 The Accepted Ho st IP Address dialog bo x opens. 17 Enter the IP Address of the M anager termin al from which valid queries may be sent to the MCU, and then click OK . Click the Add button to define additional IP Addresses . The IP Address or Ad[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 710 ● Gateway Profiles ● IVR services (excluding . wav files) ● Recording Link ● Profiles ● IP Network Sett ings:  H.323 settings  SIP settings  DNS settings  Fix Ports (TCP , UDP) settings  QoS settings Guidelines for Imple[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 71 1 The Hot Backup dialog b ox is displayed. 2 Complete or modify the following fields: 3 Click OK . Using Hot Backup T riggers Hot Backup is initiated by the slave MCU on detecti on of no respo nse from the master MCU on a “Keep Alive” operati[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 712 Configuring the Hot Backup T riggers The Hot Backup triggers are configu red in the Hot Backup dialog box for th e Master MCU when the Hot Backup featur e is enabled. T o add the Hot Backup triggers to the Hot Backup configuration: 1 In the Hot [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 713 2 Select the appropriate Hot Backup T riggers check boxes: 3 Alternatively , click the T rigger Failover Manually button when yo u want to trigger the Hot Backup manually and activate the Slave MCU. A confirmation message is displayed. 4 Click Y[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 714 Audible Alarms In addition to the visual cues used to detect events occurring on the Collaboration S erver, an audible alar m can be activated and played wh en part icip ant s request Operator Assistance. Using Audible Alarms The Audible Alarm f[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 715 Configuring the Audible Alarms User Customization The operators and ad ministrators can: ● Enable/Disable the Audibl e Alarm. ● Select whether to repeat the Audible Ala rm. ● Define the number of repetitions and the inter val between the r[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 716 3 Click OK . Replacing the Audi ble Alarm File Each Collaboration Server is shipped with a defaul t tone file in *.wav format that plays a specific tone when participants request Operator Assistan ce. This file can be replaced by a *.wav file wi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 717 Multilingual Setting Each supported language is re presented by a country flag in the Welcome Scre en and can be selected as the language for the Collabor ation Server W eb Client. Customizing the Multilingual Setting The languages available for[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 718 The administrator can choose one of four alternative login banners to be disp layed. The four alternative banners cannot be modified . A Custom b anner (default) can als o be defined. The Main Page Banner is blank and can be defined. The Banner [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 719 Non-Modifiable Banner T ext Sample 1 Banner You are accessing a U.S. Gov ernment (USG) Information System (IS) that is provided for USG-authorized use only. By using this IS (whi ch includes any device att ached to this IS), you consent to the f[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 720 Sample 4 Banner This computer system includi ng all related equipment, networ k devices (specifically including Internet access) , is provided only for author ized use. All computer systems may be monitored for all law ful purposes, including en[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 721 2 Customize the banners by modifyin g the following fields: 3 Click the OK button. Banner Configuration Field Description Check Box T ext Field Restore Default Button Login Page Banner Select or clear the check box to enable or disable the d isp[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 722 Banner Display Login Screen Banner The Login screen banner can display any text, for exam pl e the terms and condi tions for system usage. The default text is that required in Ultra Secure Mode . The user must a cknowledge that the information w[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 723 Main Screen Banner The Main Screen ban ner is displayed at the bottom of the screen: When the Collaboration Server is configured to work in Ultra Secure Mode, such as the Ma ximum Security environment, the display banner include s the following [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 724 Sof tware Management The Software Management menu is used to backup an d restore the Collaboration Server's con figuration files and to download MCU software. Backup and Restore Guidelines ● Direct access to the Collaboration Server file [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 725 2 Click th e Browse button. The Browse T o File dialog bo x opens. 3 Select the Backup Directory Path and then click Backup . T o restore configuration files: 1 On the Collaboration Server menu, click Administration > Sof tware M anagement &g[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 726 Ping the Collaboration Server The Ping administration tool enables the Collaboration Se r ver Signaling Host to test network conne ctivity by Pinging IP addresses. Guidelines ● The IP addressing mode can be either IPv4 or IPv6. ● Both explic[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 727 Notification Settings The Collaboration Ser ver can display no tifications when: ● A new Collaboration Server user connect s to the M CU. ● A new conference is st arted. ● Not all defined particip ants are con nected to the co nference or [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 728 2 Enable / Disable All No tifications or Custom to select specif ic notificatio ns to display . 3 Click OK . Conference Not Full The conference is not full and additional participants are defined for the conference . Welcome Message A welcome me[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 729 Logger Diagnostic Files The Logger utility is a tr oubleshooting tool tha t continually records MCU system message s and saves them to files in the MCU hard drive . For each time interval defined in the system, a different data file is create d.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 730 ● Date and T ime of first message ● Date and T ime of last message ● File size ● S pecial information ab out the data, such a s S tartup File name structure: Log_SNxxxxxxxxxx_FMDddmmyyy_ FMThhmm_LMDddmmyyyy_LMThhmm_SZxx xxxxxxxx_SUY.log [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 731 4 Click the Retrieve Files button. The log files (in *.txt format) are saved to the de fined directory and a confirm ation caption box is displayed indicating a successful retrieval of the log files. Vie wing the Logger Files: T o analyze the lo[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 732 The dat a collected is saved into a single compressed file cont aining all the infor mation from each system component in its relative fo rmat (.txt, .xml, etc...). In case the disk is malfunctio ning, the file will be written to the RAM (involv[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 733 Information Collector - Ultra Secure Mode[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 734 2 In the From Date and Until Date fields, use the arrow keys to define the date rang e of the data files to be included in the compressed file. 3 In the From T ime and Until Time fields, use the arro w keys to define the time range of the dat a [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 735 The Event Auditor enables administra tors and audi tors to ana lyze conf iguration chan ges and unusual or malicious activities in t he Collaboration Server system. Auditor operates in real time, recording all ad ministra tion activities and log[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 736 The Auditor Files dialog box is displaye d. The Auditor Files dialogu e box displays a file list cont ainin g the following file information:  Name  Size (Bytes)  First Message – date and time of the first audit event in the file  [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 737 3 Click Retrieve Files. The selected files are copied to the se lected directory on the workstation. T o open the file in the Audit or File V iewer: ● Double-click the file. Auditor File Viewer The Auditor File V iewer enables Aud itors and Ad[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 738 If you previously double clicked an Au ditor Event File in the Auditor File s list, that file is automatically opened. The following fields ar e displayed for each even t: Auditor Event Columns Field Description Event ID The sequence number of t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 739 The order of the Auditor File V iewer fie ld header columns can be changed and the fields can be sorted and filtered to facilit ate different analysis methods. 2 In the even t list, click the ev ents or use the keyb oard’s Up-arrow and Do wn-a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 740 Audit Event s Alert s and Fault s Alerts and Fault s that are reco rded by the Auditor . Alerts and Fault s recorded by the Auditor Event Attempt to exceed the maximum number of management session per user Attempt to exceed the maximum number of[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 741 T ransactions T ransactions th at are recorded by the Auditor . Polycom default User exists. Private version is loaded. Restoring Factory Defaults. Secured SIP communication failed. Session disconnected without logout SSH is enabled. System Conf[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 742 TRANS_ISDN_PHONE:UPDA T E_ISDN_PHONE TRANS_ISDN_SERVICE :DEL_ISDN_SER VICE TRANS_ISDN_SERVICE :NEW_ISDN_SER VICE TRANS_ISDN_SERVICE:SET _DEF AUL T_ISDN_SERVICE TRANS_ISDN_SERVICE :UPDA TE_ISDN_SER VICE TRANS_MCU:BEGIN_RECEIVING_VERSION TRANS_MCU[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 743 ActiveX Byp ass At sites that, for security reasons, do not permit Mi crosoft® ActiveX® to be installed, the MSI (Windows Installer File) utility can be used to install .NET Framework and .NET Security Settin gs components on worksta tions thr[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 744 Resetting the Collaboration Server System Reset saves system c onfiguration changes and resta rts the system with the latest settings. T o reset the RMX: 1 In the RMX Management p ane, click the Hardware Monitor button . The Hardware Monitor p a[...]

Polycom®, Inc. 746 System Configuration Flags The system’s overall behavior can be configur ed by modifying the default va l ues of the System Flags. Modifying System Flags T o modify system flags: 1 On the Collaboration Server menu, click Setup > System Configura tion . The System Flags dialog bo x opens. 2 In the MCMS_P ARAMETERS_USER tab, [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 747 4 In the New V alue field, enter the flag’s new value. 5 Click OK to close t he Up date Fla g dialog box. 6 Repeat steps 2–4 to modify additional flags. 7 Click OK to close the System Flags dialog box. MCMS_P ARAMETERS_USER Fla gs For flag c[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 748 BONDING_CHANNEL_DELA Y (ISDN) Applicable to the RealPresence Co llaboration Server (RMX) 1500/200 0/4000 only . When connecting a bond ing group, this is the delay (number of 1/100 seconds) between dialing attempts to connect sequential channels[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 749 CPU_TCP_KEEP_ALIVE_TIME_ SECONDS This flag indicates when to sen d the first KeepAlive indication to check the TCP connecti on. Default value: 7200 secon d (120 minutes) Range: 600-18000 secon ds When there are NA T problems, this default may be[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 750 ENABLE_AUTO_EXTENSION When set to YE S , allows conferences running on the Collaboration Server to be automa tically extended as long as there are participants connected and the system has free resources. Set this flag to NO prevent conference d[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 751 FORCE_CIF_PORT_ALLOCA TIO N Sets the MCU to allocate one CIF video resource to an endpoint, regardless of the resolution de termined by the Conference Profile parameters. Y ou can specify the endpoint types for which resource allocation can be f[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 752 HIDE_SITE_NAMES From version 7.6.1, in MPMx Card Configuration Mode, thi s flag has been replaced by the Enable Site Names option in the Conference Profile - Site Names dialog box. It allows you to enable or disable the display of site names in [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 753 ISDN_RESOURCE_POLICY (ISDN) Applicable to the RealPresence Co llaboration Server (RMX) 1500/200 0/4000 only . The flag value determine s how the ISDN B-channels within co nfigured spans are allocated. The robustness of the ISDN network can be im[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 754 ITP_CROPPING If the conference is set to T elePresence mode, cropping of th e image is done according to this flag value : • ITP (default) - Cropping is done as follows:  Left/right sides: no cropping  T op/Bottom: th e calculated area t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 755 IVR_MESSAGE_VOLUME The vo lume of IVR messages varies according to the value of this flag. Possible value range: 0-10 (Default: 6). 0 – disables playing the IVR messages 1 – lowest volume 10 – highest volume Notes : • It is not recommend[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 756 LEGACY_EP_CONTENT_DEF AU L T_LA YOUT Defines the video layout to be displayed on the screen of the legacy endpoints when switching to Content mode. Default value: CP_LA YOUT_1P7 (1+7). For a detailed list of possible flag values for the various [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 757 MAX_NUMBER_OF_MANAGEM ENT_SESSIONS_PER_USER Defines the maximum number of concurrent management session s (http and https connections) per user . V alue: 4 - 80 Default: 10 (20 in Ultra Secure Mode) MAX_P ASSWORD_REPEAPED_ CHAR Allows the admini[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 758 MS_ENVIRONMENT If YES , sets the Collaboration Server SI P environment to inte grate with Microsoft OCS solution. Default: NO MUL TIPLE_SERVICES Determines wh ether the Multiple Services optio n is be activated once the appropriate license is in[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 759 NUMERIC_CHAIR_P ASS_MIN_L EN Defines the minimum length requi r ed for the Chairperson password. V alue: 0-16 • Default: 0 - (S t andard Security Mode) this rule is not enforced. However this rules cannot be disabled when the Coll aboration Se[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 760 NUMERIC_CONF_P ASS_MIN_L EN Defines the minimum length requi r ed for the Conference password. V alue: 0-16 Default: •0 - (S tandard Security Mo de) this rule is not enforced. However this rules cannot be disabled when the C ollaboration Serve[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 761 RMX2000_RTM_LAN This flag is use d after inst allation on and RTM-LAN card to activate the card. The flag must be set to YE S . (RealPresence Collabo ration Server (RMX) 2000 only .) RRQ_WITHOUT_GRQ T o enab le registration, some gatekeepers req[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 762 SYSTEM_BROADCAST_VOLUM E This value is used when the system fl ag FORCE_SYSTEM_BRO ADCAST_VOLUME is set to YES. Determines the default audio level wit h which the participants connects and sends audio to the conference. The volume scale is fro m[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 763 Manually Adding and Deleting System Flags T o add a flag: 1 In the System Flags dialog box, click the New Flag button. The New Flag dialog box is displayed. 2 In the New Flag field enter the flag name. 3 In the Va l u e field enter the flag valu[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 764 4 Click OK to close the New Flag dialog box. The new flag is added to the flags list. 5 Click OK to close t he System Flags dialog box. : For flag changes (including deletion) to take effect, reset the MCU. Manually Added, Modified, Deleted Syst[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 765 ACCEPT_VOIP_DTMF_TYPE Defi nes the type of DTMF ton es (inband) or digits (outband) that the Collaboration Server will accept in VOIP calls. Range: • 0 - Auto (default): Inband or outband DTMF tones/digits are accepted depending on the endpoin[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 766 BLOCK_CONTENT_LEGACY_F OR_L YNC This flag is used to control the system behavior in an environment where some Lync clients use the Polycom CCS plug-in and some do not. When set to NO (default), Content is sent to all L ync clients over the video[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 767 BONDING_NUM_CHANNELS_IN _GROUP (ISDN) Applicable to the RealPresence Collabora tion Server (RMX) 1500/2000/4000 onl y . The number o f channels in the bondi ng group to be connected before dialing the next sequenti al channel. Default: 50 BURN_B[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 768 CP_REGARD_TO_INCOMING_S ETUP_RA TE For use in the Avaya Environment. If set to YES, the RealPresence Co llaboration Server calculates the line rate for incoming calls in CP conferences, according to the line rate which is declared by the endpoin[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 769 DELA Y_BETWEEN_H320_DIAL_ OUT_P ARTY (ISDN) Applicable to the RealPresence Collabora tion Server (RMX) 1500/2000/4000 onl y . The delay in millisecond s that the MCU waits when conn ecting dial out ISDN and PSTN participants. Default: 1000 DISAB[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 770 ENABLE_CISCO_GK When set to YES, it enables the use of an id entical prefix for different Collaboration Servers when registering with a Cisco MCM Gate keeper . Default: NO. ENABLE_CLOSED_CAPTION Enables or disables the Closed Cap tions option th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 771 ENABLE_MCCF Ena bles or disables the supp ort of External IVR Services via the MCCF-IVR package is enabled. In Ultra Secure Mo de and in secured environments where the External IVR Services via the MCCF-IVR package is not required and unused por[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 772 ENABLE_SIRENLPR_SIP_ENCR YPTION Enables the SirenLPR audio algorithm when usin g encryption with the SIP protocol. Range: YES / NO Default: NO ENABLE_TC_P ACKAGE Enables or disables Network Traf fic Control. Range: YES / NO Default: NO ENABLE_TE[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 773 EXTERNAL_DB_IP Applicable to the RealPresence Collaboration Server (RMX) 1500/2000/4000 onl y . The IP address of the external database server , if one is used. Default: 0.0.0.0 EXTERNAL_DB_LOGIN Applicable to the RealPresence Collaboration Serv[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 774 FORCE_AUDIO_CODEC_FOR_ MS_SINGLE_CORE This flag is used to force the use of a specific Audio algorith m when a Microsoft Of fice Communicator R2 or Lync Client is hosted on a worksta tion with a single core p rocessor . The flag valu e override [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 775 G728_ISDN Applicable to the RealPresence Collaboration Server (RMX) 1500/2000/4000 onl y . Enables or disables decla ration of G . 728 Audio Algorithm capabilities in ISDN calls. Range: YES / NO Default: NO H239_FORCE_CAP ABILITIES When the flag[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 776 H264_HD_GRAPHICS_MIN_CO NTENT_RA TE Determines the mi nimum content rate (in kbps) required for endpoints to share H.264 high quality cont ent via the Conten t channel When Content Setting is Graph ics. Range: 0-1536 Default: 128 H264_HD_HIGHRES[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 777 IP_RESPONSE_ECHO When the System Flag value is YES , the Collaboration Server will respond to ping (IPv4) and ping6 (IPv6 ) commands. When set to NO , the Collaboration Server will not respond to ping and ping6 commands. ITP_CERTIFICA TION When [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 778 MAX_R TV_RESOLUTION Enables yo u to override t h e Collaboration Server resolution selection and limit it to a lower resolution, hence minimizin g the resource usage to 1 or 1.5 video resources per call instead of 3 resources. Possible flag valu[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 779 MS_CAC_AUDIO_MIN_BR The mini mum bit rate for audio usi ng the Microsoft CAC (Call Admission Control) protocol. When the bit rate is lower than the MS_CAC_AUDIO_MIN_BR, the call is not conne cted. Range: 0 - 384 Default: 30 MS_CAC_VTDEO_MIN_BR T[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 780 NUM_OF_PCM_IN_MPMX In Collabo ration Server 1500/2000/4 000 systems with MPMx cards, sets the maximum num ber of PCM sessions. The default value of this flag is set according to the SVC license: 1 - If SVC is enabled in the license (the only pos[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 781 PRESERVE_ICE_CHANNEL_IN_ CASE_OF_LOCAL_MODE When set to NO (default), local the ICE channel is closed after applyin g CAC bandwidth management when Call Ad mission Control is enabled in the local network. When set to YES, the ICE ch annel is pre[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 782 REDUCE_CAPS_FOR_REDCOM _SIP T o accommodate Redcom’s SDP size limit, when the flag value = YES, the SDP size is less than 2kb and includes only one audio and one video media line. Default: NO REJECT_INCORRECT_PRECED ENCE_DOMAIN_NAME When set t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 783 RFC2833_DTMF Contro ls the receipt of in-band and out-of-band DTMF Codes. W hen set to: • YES The RMX will receive DTMF Codes sent in-band. • NO The RMX receive DTMF Codes sent out-of-band. The RMX always sends DTMF Codes in-band (as part of[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 784 SEND_SIP_BUSY_UPON_RESO URCE_THRESHOLD When set to YES , it enables the Col laboration Server to send a busy notification to a SIP audio endpoint or a SIP device when dialing in to the Collaboration Server whose audio re source usage exceeded th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 785 SEND_WIDE_RES_TO_ISDN When set to YES , the Collaboration Server sends wide screen resolution to ISDN endpoints. When set to NO (default), the Collaboration Server does not send wide screen resolution to ISDN endpoints. Default: NO. SET_AUDIO_CL[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 786 SET_DTMF_SOURC E_DIFF_IN_ SEC If the ACCEPT_VOIP_DTMF_TYPE flag is set to 0 (Auto) this flag determines the interval, in seconds after which the Collaboration Server will accept both DTMF tones (inband) and di gits ( outband) . Default: 120 SIP_[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 787 SIP_FORMA T_GW_HEADERS_F OR_REDCOM Controls whether the RMX adds specia l gateway prefix and postfix characters to the user portion of the SIP URI expressed in the “ Fro m ” and “ Contact ” headers of SIP messages sent during calls invol[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 788 SUPPORT_HIGH _PROFILE_WITH_ISDN Enables or disables the support of High Profile video protocol for ISDN participant s in CP conferences. This flag is specific to CP conferences and has no effect on VSW conferences. Range: YES / NO Default: NO TC[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 789 Manually Adding Flags to th e CS_MODULE_P ARAMETERS T ab Using the procedure to manually add flags to the System Configuration, the follo wing flags can be manually added to the CS_MODULE_P ARAMETERS tab: VSW_RA TE_TOLERANCE_PER ECENT Determines[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 790 H323_TIMERS_SET_I NDEX Enables or disables H.323 index timer according to standard or proprietary H.323 protocol. Possible values: 0 (Default) - Sets the H.323 index timer to Polycom proprietary . 1 - Sets the H.323 index timer based on the H.32[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 791 Deleting a Flag T o delete a flag: 1 In the System Flags d ialog box, select the flag to de lete and click th e Delete Flag button. 2 In the confirmation message box, click Ye s to confirm. 3 Click OK to close the System Flags dialog box. Auto L[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 792 3 CP_LA YOUT_1x2VER CP_L A YOUT_1X2VER 4 CP_LA YOUT_2X2 CP_LA YOUT_2X1 5 CP_LA YOUT_2X2 CP_LA YOUT_1P2HOR 6 CP_LA YOUT_1P5 CP_LA YOUT_1P2HOR_U P 7 CP_LA YOUT_1P5 CP_LA YOUT_1P2VER 8 CP_LA YOUT_1P7 CP_LA YOUT_2X2 9 CP_LA YOUT_1P7 CP_LA YOUT_1P3HO[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 793 Example: The following table illustrates th e ef fect of modifying the PREDEFINED_AUTO_LAYOUT_5 flag in conference s with fewer or m ore participants than the number of windows select ed in the defau lt layout. LEGACY_EP_CONTEN T_DEF AUL T_LA YO[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 794 CS_ENABLE_EPC Flag Endpoint s that support People+Content may require a different signaling (for exam ple, FX endpoints). For these endpoints, manua lly add the flag CS_ENABLE_EPC with the value YES (default value is NO) to the CS_MODUL E_P ARAM[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 795 Guidelines ● If the flag HIDE_CONFERENCE_P ASSWORD is set to YES , the automatic gen eration of passwords (both conference and chair person passwo rds) is di sabled, regardless o f the settings of the flags NUMERIC_CONF_P ASS_DEF AUL T_LEN and[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 796 NUMERIC_CONF_P ASS_MIN_LEN Enter the minimum n um ber of characters r equired for conference passwords. Possible values: 0 – 16 . 0 (default in non-secured mode ) means no minimum length . However this setting cannot be applie d when the Colla[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 797 If the default password lengt h defined by the NUMERIC_C ONF_P ASS_DEF AUL T_LEN or NUMERIC_CHAIR_P ASS_ DEF AUL T LEN does not fall within th e range defined by the minimum and maximum length an appropriate fa ult is added to the F aults list. [...]

Polycom®, Inc. 797 Ultra Secure Mode Ultra Secure Mode is the oper ating mode of the RealPresence Colla boration Server when deployed in a Maximum Security Environment . When the MCU is set to Ultra Secure Mode , all enhanced security features are activated and rigorously enforced. Enabling Ultra Secure Mode The Ultra Secure Mode is disabled b y d[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 798  When upgrading from a version that used the JITC_MODE System Flag , the system will automatically create an UL TRA_SECURE_MODE System Flag and set it to the same value as that of the JITC_MODE flag before the upgrade. The system will then de[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 799 3 In the New V alue field, enter the flag’s new value - YES or NO . 4 Click OK to close t he Up date Fla g dialog box. 5 Click OK to close the System Flags dialog box. System Flags affected by Ultra Secure Mode When the UL TRA_SECURE_MODE flag[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 800 SESSION_TIMOUT_IN_MINUTES 1-999 10 0-999 0 USER_LOCKOUT YES/ NO YES YES/ NO NO USER_LOCKOUT_DURA TION_IN_MINUTES 0-480 0 0-480 0 USER_LOCKOUT_WINDOW_IN_M INUTES 0-45000 60 0-45000 60 User Management DISABLE_INACTIVE_USER 1-90 30 0-90 0 Strong Pa[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 801 Certificate Management (PKI) Public Key Infrastructure PKI ( Public Key Infrast ructure ) is a set of tools and policies deployed to enhance the securi ty of data communications between networking entities. The implement ation of PKI on the Coll[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 802 The following diagram illustrates th e certificate exchange during the TLS connection procedure. Adding Certificates to th e Certificate Repository T o access the Certification Repository: ● In the Collaboration Server W eb Client, click Setup[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 803 Double-clicking on a certificate in any if the displayed lists, displa ys the certificate’s properties: T rusted Certificates By clicking the column headers the T r usted Cert ificates can be sorted by: ● Issued T o ● Issued By ● Expirat[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 804 The Send Certificate dialog box is dis played. 2 Send the certificate to the Collaboration Server. T wo options are available for sending the certificate to the Collabor ation Server:  Paste Certificat e a nd Send Certificate Use this option [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 805 c Enter the certificate file name in the Inst all Fil e field or click the Browse button. The Open file dialog box is dis played. The fi les are filtered according to the file type selected in Ste p b . d Enter the certificate file name in the F[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 806 Personal Certificates Default Management and Default IP Network Se rvice certificates ca n be viewed in the Pe rsonal Certificates dialog box. They are listed al ongside the service to which they are atta ched. By clicking the co lumn headers th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 807 4 Optional. If CSR was selected as the Certificate Method : a Click Create Certificate Request . The Create Certif icate Request dialog box is displayed with the Common Name field filled in. b Complete the Certificat e Requ est fields. The two a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 808  General - <Er ror message from the SSL library>. Certificate V alidation The credentials o f each certificate received from a netwo rked peer are verified agai nst a repository of trusted certificate s. Each networked en tity cont ains[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 809 If the Secured Communication op tion is unchecked in the Management Network - Secu rity dialog box all Certificate V alidation and Revocation fields are disab led. CRL (Certificate Revocation List) A CRL contains a summ ary of the in stalled Cer[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 810 The Inst all File dialog bo x is displayed. 2 Select the Certificate File Format : PEM or DER . 3 Enter the certificate file name in the Install File fiel d or click the Browse button. The Open file dialo g box is displayed. The files are filter[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 81 1 6 Click the OK button. 7 Login to the Collaboration Serve r to proceed with further management t asks CRLs added to the Certification Re pository are not automatically activated. They remain in the CRL List until the Activate Certi ficate butto[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 812 Revocation Method One of three Certificate Revo cation Methods can be selected: ● NONE (Default) - Certificate Revo cation is not implemented. ● CRL - Requires at least one CRL f ile be ins talled, failing which an error message, At least on[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 813 Self-signed Certificate In compliance with UC APL requ irements, PKI Self-signed Certificates are supported fo r the both the Default Management and IP Network Services. A mixture of Self-signed and CA-s igned Certificates is supported, however [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 814 Self-signed Certificates are ind icated in the Certification Reposi tory - Issued By field. SIP TCP Keep-Alive In compliance with UC APL requirement s, the NA T Ke ep Alive method has b een enhanced acco rding to IETF RFC 5626 and For a full des[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 815 Keep Alive Frequency The Keep Alive fre quency is set by the SIP Se rver using the V ia Header keep and Flow T imer fields of the SIP Header . If the Collaboration Server is functioning as th e server , the Kee p Alive frequency is set accordin [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 816 User and Connection Management Chairperson and Auditor user Authorization Leve ls are not supported in Ultra Secur e Mode. In Ultra Secure Mode ( UL TRA_SEC URE_MODE=YES ), Users can be automatically disa bled or locked ou t by the system when t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 817 ● The SUPPORT user type is not allowed. If it exis t s, this user type is removed when the UL TRA_SECURE_MODE is set to YES and the system is restarte d. The Audit files can be retrieved by the Admini strator User . Disabling/Enabling Users ?[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 818 Administrators can change p asswords for users and other administra tors. When chan ging passwords for him/herself, other administra tors or other users, th e administrator is require d to enter his/her own administrator ’s password. Strong Pa[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 819 Implementing Password Re-Use / History Rules Users are prevented from re-using previous pa sswo rds by keepin g a list of previou s passwords. If a password is recorded in the list, it cannot be re-used. The list is cyclic, with the most recentl[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 820 Defining Password Change Frequency The frequency with which a user can change a password is deter mined by the value of the MIN_PWD_CHANGE_FREQUENCY_IN_DA YS System Flag. The value of the flag is the number of days that users must retain a passw[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 821 A system reset does not reset the Login attempts counter . The time period duri ng which the three consec utive Login failures occu r is determined by the value of the USER_LOCKOUT_W INDOW_IN_MINUTES Sy stem Flag . A flag va lue of 0 means that [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 822 Any attempt to exceed the maximum number of managem ent sessions per system results in the display of an error message: Maximum number of permitte d user connections has been exc eeded . New connection is denied . The log in att empt is record e[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 823 The administrator can choose one of four alternative login banners to be disp layed. The four alternative banners cannot be modified . A Custom b anner (default) can als o be defined. The Main Page Banner is blank and can be defined. The Banner [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 824 By using this IS (whi ch includes any device att ached to this IS), you consent to the following conditions: − The USG routinely intercep ts and monitors communications o n this IS for purposes including, but not limited t o, penetration testi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 825 Sample 4 Banner This computer system includi ng all related equipment, networ k devices (specifically including Internet access) , is provided only for author ized use. All computer systems may be monitored for all law ful purposes, including en[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 826 3 Click the OK button. Banner Configuration Field Description Check Box T ext Field Restore Default Button Login Page Banner Select or clear the check box to enable or disable the d isplay of the banner . Note: Banner display cannot be disabled [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 827 Banner Display Login Screen Banner The Login screen banner can displa y any text, for examp le the terms and conditions for system usage. The default text is th at requ ired in Ultra Secure Mode . The user must acknowledge that the information w[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 828 Main Screen Banner The Main Screen banner is displayed at the bottom o f the screen, as follows: When the Collaboration Server is configured to work in Ultra Secure Mode , such a s the Maximum Security environment, the display banner include s t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 829 MS Active Directory Integration It is possible to configure dire ct interaction be tween the Colla boration Server and Microsoft Active Directory for Authentica tion and Authorization of Management Network users. The following diagram sh ows a t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 830 Guidelines ● The Collaboration Ser ver ma int ains a local record of:  Audit Event s – users that generate these events are ma rked a s being either internal or external.  Successful user logins  Failed user login attempts ● User [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 831 The Directory Services - Configuration dialog box is displayed. 2 Modify the following fields. 3 Click the Role Mapping ta b. Directory Services - Config uration Field Description Connect to the Enterprise Directory Server Select this check box [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 832 The Directory Services - Role Mapping dialog box is displaye d. Each of the Collaboration Server user types: Administrator , Administrator Read-On ly , Auditor , Operator and Chairperson can be mapped to on ly one Active Directory Group or Role [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 833 For a full des cription of this procedure see the Polycom® RealPresence® Collaboratio n Server (RMX®) 1500/2000/4000 Deplo yment Guide fo r Maximum Security Env ironments , Restor ing the RMX Using th e USB Port . MLPP (Multi Level Precedence[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 834 Enabling Precedence Precedence is disa bled by default. It is enabled by using the Setup > Prec edence Settin gs menu to display the Precedence Settings dialog box. Precede nce is enabled by selecting the Use Precedenc e check box. See Config[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 835 ● SIP Dial in particip ant s, both defined and undefined, do not inherit Prec edence or Domain characteristics from the Participant’ s Address Book . (Additional fields, added to the Particip ant’ s Properties - Advance d and Address Bo ok[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 836 ● Rejected calls receive a 417 Error response. ● If the Require tag is null, the call is connected an d assigned ROUTINE priority in the first de fined Precedence Domain ● If the Use Preceden ce check box in Precedence Settings is cleared,[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 837 Dial-out calls For Dial-out calls, the SIP Message header info rmation for the Precedence Domain an d Resource Priority ( r-priority ) of the call is configurable. Additional fields in the Particip ant’ s Propert ies - Advanced and Particip an[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 838 Configuring and Modifying Preced ence Domains and DSCP V alues The Precedence Domains and DSCP values for each Precedence Domain ca n be configured and modified per MCU . T o configure Precedence Settings : 1 On the RMX menu, click Setup > Pr[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 839 3 Click OK . System Flags The following System Flags must be added to system .cfg if their values are to be modified: ● QOS_MANAGEMENT_NETWORK - the overall hex value of the DiffServ field (not just the value of the DSCP portion) is used as th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 840 IEEE 802.1X Authentication In compliance with UC APL requirement s for enhanced security of wireless local area netwo rks that follow the IEEE 802.1 1 standard, support for 802.1X Authentication has been includ ed in this version. 802.1X Authent[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 841 Enabling and Configuring 802.1X Authentication 802.1X Authentication for each NIC is enabled or disabled in the Setup > Ethernet Settings dialog box. The following additional t able columns are used to modify these p arameters: ● 802.1X Aut[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 842 Enabling 802.1X Authentication can r esult in the RMX being disconnected from the network and a war ning message is displayed: System Flags The following s ystem flags ar e used to mana ge the 802.1X Authentication process. They must be manually[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 843 Disabling 802.1X Authentication Switching to http mode from http s mode by inserting a USB key containing a file named RestoreFacto rySecurityDefau lt s.txt into the RTM-IP USB port disable s 802.1X functionality Ethernet Monitoring 802.1x S t a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 844 ● Changes to the White List are written to the Auditor Ev ent File . ● Alterations to the White List do not require a syste m reset. Enabling, Disabling and M odifying the White List The use of White List in the environment can be enabled or[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 845  If the system changes its IP addressing mo de (e.g. from IPv4 only to both IPv4 &6 ) while the White List is enabled, the White List is disabled and a message, White list ha s been disabled please reconfigur e , is displayed.  IPv4 ad[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 846 Alternative Network Address T ypes (ANA T) In compliance with UC_APL_NET_0007 Alternative Network Address T ypes ( ANA T ) is supported. When the RMX is configured for IPv4 and IPv6 Addres sing, the addition of the s d p-anat option t ag in the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 847 BFCP Over UDP – AS-SIP Content In compliance with UCR 2008 Change 3 , AS-SIP ( Assured Services-Session Initiation Prot ocol ) Content flow is an implem entation of SIP that utilizes SIP’ s built in security features. When using AS-SIP C ont[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 848 ● Once Cont ent has been initiated by one of the endpoint s, the Co ntent channel will be opened to all endpoin ts and remain open even if the Content sharing endp oint stops sharing Content . Enabling AS-SIP Content AS-SIP Content is enabled [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 849 Internet Control Message Protocol (ICMP) ICMP ( Internet Contr ol Message Protocol ) is used to se nd messages betwe en networked entitie s. It is typically used to send and receive information concerning: ● Communications errors in network ap[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 850 ● Default :  Ultra Secure Mode: NO - Destinatio n Unreachable Message is never sent.  Default Security Mode: YES - Destination Unreachable Message is sent wh en needed. Modifying the flag values T o modify the System Flags values, the fl[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 851 V ersion Change - Password and Certific ate Compatib ility Ve r s i o n Change Behavior Passwords Certificates Upgrade from ol d version to new version On user login: • All new - user passwords are hashed and saved using SHA-256 . • Existing[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 852 Non-hashed Passwords All non-hashed p asswords are stored encrypte d as set out in T able 5-54. In compliance with UC APL requirements, PKI Self-signed Certificates a re supported for the both the Default Management and IP Network S ervices . A [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 853 Self-signed Certificates are indicated in the Certificati on Repository - Is sued By field. Media Encryption and Authentication In compliance with UC_APL_SEC_0013, the RMX suppo rts Privacy Protocol AES_CM_128_HMAC_SHA1_32, in addition to AES_ C[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 854 Privacy Protocols - Fl ag Settings SRTP_SRTCP_HMAC_SHA_LE NGH Flag V alue Negotiation Protocol SDP Authentication T ag Length RTP RTCP 80 AES_CM_128_HMAC_SHA1_80 80 80 32 AES_CM_128_HMAC_SHA1_32 32 80 80_32 First: AES_CM_128_HMAC_SHA1_32 Second:[...]

Polycom®, Inc. 856 Collaboration Server Hardware Monitoring The st atus and properties o f the Collaboration Se rver hardware components can be viewed and mo nitored in the Hardware Monitor list pane. V iewing the S t atus of the Hardware Component s The Hardware Monitor’s st atus column d isplays the present status of th e hardware component s.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 857 T o view the st atus of the Hardware Component s on the RealPresence Collaborati on Server (RMX) 1500/1800/2000/4000: » In the Collaboration Server Management pane, click the Hardware Monitor button. The Hardware Moni tor pane is displayed. Rea[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 858 HW Monitor Pane T oolbar The following buttons appear in the to ol bar of the Hardware Monito r: HW Monitor Pane T ool Bar Buttons V iewing the Properties of RealPresence Collaboration Server (RMX) 1500 Hardware Component s The properties displa[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 859 ● Supporting Hardware Comp onents Properties (Backplan e, F ANS, LAN) The Hardware Proper ties dialog box has the following structu re: T o view the MCU Properties: 1 In the Hardware Monito r p ane, either double-click or right-click and se le[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 860 2 Click the Event Log t ab to view a log of events that were reco rded by the system for the Collaboration Server. The logged events ca n be saved to a *.xls file by clicking the Save Event Log button. I t is not possible to save individual or m[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 861 3 Click the Active Alarms tab to view alarms re lated to the Collabora tion Server, i.e. temperatures and main power sensors. The Active Alarms dialog box displays fields th at relate to faults and errors de tected on the Collaboration Server by[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 862 T o view the Ca rd Properties: 1 In the Hardware Monitor pane, e ither double-cl ick or right- click and select propert ies for the desired hardware componen t.Shown below is the Media card ’s proper ties. The following informat ion is display[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 863 2 Click the Event Log tab to view a log of events recorded by the system on the HW component. For more information, se e T o view th e MCU Properties: . 3 Click the Active Alarms tab to view alarms related to the ha rdware component, i.e . tempe[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 864 F AN Properties: The Collabora tion Server unit’s chassis c ontains 3 fans that regulate the unit ’s temperature. If th e temperature increases, the fans sp eed will increase and vice-versa. A “C ritical” condition in the fans operation [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 865 LAN 1, LAN 2, LAN 3 Properties: The Collaboratio n Server unit’s chassis contains 3 ex ternal LAN connectors which register the following information listed below . The informatio n will be re freshed ever y 8 seconds and also co ntains a peek[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 866 T o view the MCU properties: In the Hardware Monitor pane, either double-clic k or right-cl ick and select Properties for RealPresence C ollaboration S erver , slot 0 . The following informat ion is displayed: MCU Properties - General Info Field[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 867 1 Click the Active Alarms tab to view alarms re lated to the Collabora tion Server, i.e. temperatures and main power sensors. The Active Alarms dialog box displays fields th at relate to faults and errors de tected on the Collaboration Server by[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 868 T o view the card properties: I card. The following informat ion is displayed: DSP Card Properties - General Info 1 Click the Active Alarms tab to view alarms related to the ha rdware component, i.e . temperatures and main power sensors. For mor[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 869 T o view the re source usage on a DSP card: 1 In the Hardware Monitor pane, double- click a desired DSP card. 2 The available chip list opens. Y ou can find the following information: DSP Card Chip Properties 3 T o view the port usage of a speci[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 870 The Collabora tion Server unit’s chassis c ontains 3 fans that regulate the u nit’s temperature. If th e temperature increases, the fans speed will increase and vice-versa . A “Critical” condition in the fans operation will result in a s[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 871 LAN 1 and LAN 2, Properties: The Collaboration Ser ver unit’ s chassis cont ains two external LAN co nnectors which register th e following information listed below . The information will be refreshed every 8 seconds and also contains a peak d[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 872 T o reset a DSP card: 1 In the RMX Management pane, click the Hardwar e Monitor button. The Hardware Monitor pane appears . 2 Right-click a desired DSP card and selec t Rescu e . 3 When asked “Are you sure you want to send the rescue command t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 873 V iewing the Properties of RealPresence Collaboration Server (RMX) 2000 Hardware Component s The properties displayed for the ha rdware c omponent s will va ry according to the ty pe of component v iewed. These component properties ca n be group[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 874 T o view the MCU Properties: 1 In the Hardware Monitor pane, either double-click or right-click and select properties for RMX 2000, slot 0 . The following informat ion is displayed: MCU Properties - General Info 2 Click the Event Log t ab to vie[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 875 The logged events ca n be saved to a *.xls file by clicking the Save Event Log button. I t is not possible to save individual or multiple selecte d events; the en tire log file must be save d. MCU Properties - Event Log 3 Click the Active Alarms[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 876 The Active Alarms dialog box displays fields th at relate to faults and errors de tected on the Collaboration Server by sensors. The Active Alarm s dialog box is divide d into two sections: HW Alarm List and SW Alarm List . Each section’s alar[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 877 T o view the Ca rd Properties: 1 In the Hardware Monitor pane, e ither double-cl ick or right- click and select propert ies for the desired hardware com ponent. Shown below is the Me dia card’s properties. The following informat ion is display[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 878 2 Click the Event Log tab to view a log of events that was recorded by the system on the HW component. For more information, se e T o view th e MCU Properties: 3 Click the Active Alarms tab to view alarms related to the ha rdware component, i.e [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 879 The Collaboration Server unit’s RTM IP pr operties provides th e following information: RTM IP Properties - General Info Backplane Properties: The Collaboration Ser ver unit’ s backplane pr operties provides the followin g information: Backp[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 880 F AN Properties: The Collabora tion Server unit’s chassis c ontains 3 fans that regulate the unit ’s temperature. If th e temperature increases, the fans sp eed will increase and vice-versa. A “C ritical” condition in the fans operation [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 881 LAN 0, LAN 1, LAN 2 Properties: The Collaboratio n Server unit’s chassis contains 3 ex ternal LAN connectors which register the following information listed below . The informatio n will be re freshed ever y 8 seconds and also co ntains a peek[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 882 The Hardware Proper ties dialog box has the following structu re: T o view the MCU Properties: 1 In the Hardware Monitor p ane, either double-cl ick or right-click and select Properties for RMX 4000, slot 0 . The following informat ion is displa[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 883 2 Click the Event Log t ab to view a log of events that were reco rded by the system for the Collaboration Server. The logged events ca n be saved to a *.xls file by clicking the Save Event Log button. I t is not possible to save individual or m[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 884 3 Click the Active Alarms tab to view alarms re lated to the Collabora tion Server, i.e. temperatures and main power sensors. The Active Alarms dialog box displays fields th at relate to faults and errors de tected on the Collaboration Server by[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 885 T o view the Ca rd Properties: 1 In the Hardware Monitor pane, either do uble-click or right-click and select Properties for the desired hardware com ponent. Shown below is the Me dia card’s properties. The following informat ion is displayed:[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 886 2 Click the Event Log tab to view a log of events that was recorded by the system on the HW component. For more information, se e T o view th e MCU Properties: . 3 Click the Active Alarms tab to view alarms related to the ha rdware component, i.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 887 RTM IP 4000 Properties The Collaboration Ser ver unit’ s RTM IP 4000 pro perties provides the following information: RTP IP 4000 Properties - General Info Field Descrip tion HW V ersion The RTM IP’s current hardware version. SW V ersion The [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 888 Backplane Properties The Collaboration Ser ver unit’ s backplane pr operties provides the followin g information: Backplane Properties- General Info Field Description HW V ersion T he Backplane’s current hardware version. SW V ersion The Bac[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 889 F AN Properties: The Collabora tion Server unit’s chassis c ontains 3 fans that regulate the unit ’s temperature. If th e temperature increases, the fans sp eed will increase and vice-versa. A “C ritical” condition in the fans operation [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 890 LAN 0, LAN 1, LAN 2 Properties: The Collaboratio n Server unit’s chassis contains 3 ex ternal LAN connectors which register the following information listed below . The informatio n will be re freshed ever y 8 seconds and also co ntains a peek[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 891 Connecting to the Shel f Man agement Server: 1 Access the Collaboration Se rver browser and click Hardware Monitor . The Hardware Monitor pane opens. 2 On the Hardware Monitor toolbar click the Shelf Manager icon.T ype in the URL address of the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 892 Performing Basic Mode Di agnostics T o run Basic Mode Diagnostic s on a Hardware Component: 1 In the list pane tool bar , click the Basic Mode ( ) button. 2 In the Reset Confirmation dialog box, click Ye s . 3 The Collaboration Ser ver resets. R[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 893 After login the following screen ap pears. The MPMx/MPMrx cards indicate “Resetting” and later switch to “Diagnostics”. The status of RTM-IP/R TM IP 1500/R TM-IP 4000 and CNTL/CNTL 1500 /CNTL 4000 component s change to “Diagnostics”.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 894 5 Run Diagnostic T ests & T ests Monitoring by clicking the Run T ests button. In the Ha rdware Monito r pane, the toolbar and card statuses ch ange to T ests in progress . Run T ests - Parameters When the Collaboration Server enter s “ Di[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 895 RealPresence Collabor ation Server (RMX) 2000/ 4000 Diagnostic s T est s & Monitoring T ests RealPresence Collabor ation Server (RMX) 1 500 Diagnostics T ests & Monitoring T est s 7 Select the Run all T e sts box and then click Run Selec[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 896 8 The selected tests ar e initialized. In the T est s Monitoring p ane there is an indication of the Sta t u s of the T ests. 9 This process may take some time. Click S top Running T est to end all the diagnostic tests. The MCU completes the cur[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 897 2 In the Reset Confirmation dialog box, click Ye s . 3 The Collaboration Ser ver resets. Re -enter the ShelfMan ager IP address in the browser an d Login using an “Administrator” Login.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 898 4 The MPMx/M PMRx cards indica te “Resetting” and later switch t o “Diagnostics”. The status of RTM-IP/R TM IP 1500/R TM-IP 4000 and CNTL/CNTL 1500 /CNTL 4000 component s change to “Diagnostics”. 5 Y ou can select any on e of the Har[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 899 Y ou can view Dia gnostic T ests & T ests Monito ring by clicking the Diagnostics Ta b . The Diagnostics T est s & Monitoring T ests panes are displayed on the righ t side of the window pane. RealPresence Collabor ation Server (RMX) 2000[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 900 RealPresence Collabor ation Server (RMX) 1 500 Diagnostics T ests & Monitoring T ests 6 When the Collaboration Server enter s “ Diagnostics Mode ”, the status MPM+/MPMx, CNTL/CNTL 1500/CNTL 4000 and R TM IP/R TM IP 1500/RTM IP 40 00 chan[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 901 T ests Selection - Additional T est Parameters 8 The selected tests ar e initialized. In the T ests Monitoring pane there is an indication of the Connection S t atus of the T ests. 9 This process may take some time. Click S top Running T est to [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 902 MCU Monitor The MCU Monitor tab list s the status of all the cards th at can be tested in Diagnostic Mode . Described be low are the co lumns: T ests Monitoring - MC U Monitor Parameters Cards Monitor The Cards Monitor t ab displays the statu s [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 903 T ests Monitoring - Ca rd Monitor Parameters Error Buffer The Error Buf fer tab d isplays the errors encoun tered during testing of the cards. T ests Monitoring - Ca rd Monitor Parameters T emperature Thresholds On each Collaboration Server ca r[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 904 the temperature on the car ds initially rises, a fault could be trig gered and can viewed in the System Alerts, Faults List . Load issues ca n arise when the system nears the maximum confere nce mark or high port capacity occurs on an Colla bora[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 905 2 Click Active Alarms . The R TM-IP is populated with 4 temperature sensor s numbered: Sensor 1 4-17. On the Slot ID: 5 - RTM - IP Pr operties, Sensor 16 is called " Inco ming ambient " and on the right side of the table an d you can s[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 906 RealPresence Collabor ation Server (RMX) 2000 CNTL T emperature Sen sors The "Upper Major" event r esults in an alarm being trigger ed. Perform an overall system check. If a temperature sensor s reaches and p asses "Upper Cr itica[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 907 2 Click Active Alarms . RealPresence Collabor ation Server (RMX) 2000 MPMx80 Properties The MPMx c ard has 7 tem perature se nsors numbere d: 1 1-17, for example, when sensor 13 rea ches 70 ° (degrees) Centigrade, it trigger s an "Upper Ma[...]

Polycom®, Inc. 857 Appendix A - Disconnection Causes If a particip ant was unable to connect to a conference or was disconnected from a conference, the Connection St atus tab in the Participant Properties dialog box indicates the call disconnection cause. In some case s, a possib le solution may be displa yed. A video par ticipant who is unable to[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 858 H323 call closed. Small bandwidth The gatekeeper allo cated insufficient bandwidth to the connection with the endpoint. H323 call closed. No port left There are no fre e ports lef t in the IP card. Caller not registered The calling endpoin t is [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 859 H323 call closed. Local capability wasn't accepted by remote The endpoint did not accept the capabilities sent by the gatekeeper. H323 failure Internal error occurred. H323 call closed. Remote stop responding The endpoint stopped respondi n[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 860 SIP client error 41 3 The endpoint se nt a SI P Client Error 413 (Request Entity T oo Large) response. The server is refusing to process a request because the request entity is larger than the server is willing or able to process. SIP client err[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 861 SIP not found The end point was not found. The server has definitive informa tion that the user does not exist at the domain specified in the Re quest-URI. SIP redirection 300 A SIP Redirection 300 (Mu ltiple Choices) resp onse was returned. SIP[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 862 ISDN Disconnection Causes ISDN Disconne ction Causes SIP server error 505 The SIP server sent a SIP Server Error 505 (V ersion Not Suppo rted) response. The server does not support, or refuses to support, the SIP proto col version that was used [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 863 7 Cal l awarded and being delivered in an Established channel The incoming call is being connected to a channel previously established for similar calls. 8 Pre-Empti on The call has been p re-empted. 9 Pre-Emption – Circuit reserved for reuse [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 864 40 Permanent Fr ame Mode Connection Operational A permanent frame mode connection is operatio nal. This cause is part of a ST A TUS message . 41 T emporary Failure Minor network malf unction . Initiate call again. 42 Switching Equip ment Congest[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 865 70 Only R estricted Digital Information Bearer Capability is Available (national use) Unrestricted (64kb) bearer serv ice has been requested but is not supported by the equipm ent sending this cause. 79 Service or Option Not Implemented, Unspeci[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 866 98 Message is Not Co mpatible with the Call S tate, or the Message T ype is Non-Existent or Not Implemented An unexpected message or unrecognized message incompatible with the call state has been received 99 An Informa tion Element or Parameter [...]

Polycom®, Inc. 867 Appendix B - Active Alarms Active Alarms Alarm Code Alarm Description A matching activation key is required. T o cancel the upgrade process, reset the Collaboration Server The system upgrade requires that a valid activation key be entered . If none is available, resetting th e Collaboration Server will cancel the upgrade and ret[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 868 Card failed to switch to Enhanced Secure Mode Card failure occurred when the system was set to Ultra Secure Mode (UL TRA_SECURE_MODE=YES). Card failure Possible reasons for the card failure: • Resetting Card • Resetting component • Unknown[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 869 Could not complete RTM ISDN Card startup procedure The RTM ISDN card cannot comp lete its st artup procedure (usua lly after system reset). Check the card slot and reset the card. CPU IPMC software was not updated . T urn off the MCU and then tu[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 870 eUserMsgCode_Cs_SipTLS_FailedT o LoadOrV erifyCertificateFiles eUserMsgCode_Cs_SipTLS_Registrat ionHandshakeFailure eUserMsgCode_Cs_SipTLS_Registrat ionServerNotResponding Event Mode Conferencing resources deficiency due to inap propriate licens[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 871 Failed to open Users list file Restore the MCU configuration or re-define the user . Failed to register with DNS serv er Check the DNS configura tion. Failed to subscribe with the OCS, therefore the A/V Edge Server URI was not received Failure i[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 872 Gatekeeper fail ure Possible reasons for the Gatekeeper failure: • Failed to register to alternate Gatekeepe r . • Gatekeeper discovery state. - Check GK IP address (GUI, ping) • Gatekeeper DNS Host name not found. • Gatekeeper Registrat[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 873 Hot backup: Network issue Hot Backup: Paired MCU is unreachable. Initialization of ice stack failed Insufficient resources The number of resources in the licen se is higher than the actual system resources. Check the media cards or insert a medi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 874 MPL startup failure. Management Network configuration not received. Management Network message was not received. Check the Switch card. Network interface is not configured. New interface need to be chosen Network traffic capture is on New certif[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 875 Power off Power Problem Level Critical Power Problem Level Major Product activation failure Assi gn a new activation key . Product T ype mismatch. System is restart ing. The user is alerted to a mismatch betw een the product type that is stored [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 876 RTM ISDN card not found RTM ISDN card is missing. Install the RTM ISDN card. RTM ISDN card st artup procedure error The RTM ISDN card cannot comp lete its st artup procedure (usua lly after system reset). Check the card and/or reset the card. Se[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 877 SIP TLS: Registration server not responding This alarm is displayed whe n the Co llaboration Server does not receive a response from the OCS to the registration request in the expe cted time frame. Possible causes are: • The Collaboration Serv[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 878 The Log file system is disabled because of high system CPU usage The MCCF channel is not connecte d The software contains patch(es) The software contains patch(es). The system has been configured for Ultra Secure Mode, but communication is not s[...]

Polycom®, Inc. 879 Appendix C - CDR Fields, Unformatted File The CDR (Call Detail Records) utility is used to retrieve confer ence information to a file. The CDR utility can retrieve conference in formation to a file in both formatted a nd unformatted format s. Unformatted CDR file s contain multi ple records. The first record in each file contai [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 880 The Conference Summary Record The conference summary record (the first record in the un formatted CDR file ) co ntains th e following fields :Conference Summary Record Fields Field Descrip tion File V e rsion The versio n of the CDR utility that[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 881 Event Records The event records, that is, all recor ds in the unformatte d file except the first reco rd , contain st andard fields, such as the event type code and the time stamp, fo llowed by fields that are event specific. The event fields ar[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 882 Event T ypes The table below cont ains a list of t he event s that can be lo gged in the CDR file, and indicates where to find details of the fields th at are specific to that type of event. CDR Event T ypes The event code identifies the event i[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 883 15 H323 CALL SETUP Information abou t the IP ad dress of the participant. For more information about the fields, see Event fields for Event 15 - H323 CALL SETUP . 17 H323 P ARTICIP ANT CONNECTED An H.323 participant connected to the conference. [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 884 33 P ARTY CHAIR UPDA TE Participants connect to the conferences as standard participants and they are designated as chairpersons either by entering the chairperson password during the IVR session upon connection, or whil e particip ating in the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 885 107 OPERA TOR MOVE P ARTY FROM CONFERENCE The participant moved from an Entry Qu eue to the destinatio n conference or between conferences. For more information about the fields, see Event Fields for Events 107 and 109 - OPERA TOR MOVE P AR TY F[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 886 2012 RESERVED P ARTICIP ANT CONTINUE 2 Additional informatio n about a DEFINED P ARTICIP ANT event. For more information about the fields, see Event Fields for Event 201 1 - DEFINED P ARTICIP ANT CONTINUE 2, Event 2012 - U SER ADD P ARTICIP ANT [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 887 Event S pecific Fields The following tables describ e the fields which are specific to ea ch type of event. Event Fields for Event 1 - CONFERENCE ST ART 1 1001 CONFERENCE ST ART CONTINUE 10 Additional informatio n about a CONFERENCE ST ART event[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 888 Line Rate The conference line rate, as follows: 0 - 64 kbps 6 - 384 kbps 12 - 1920 kbps 13 - 128 kbps 15 - 256 kbps 23 - 512 kbps 24 - 768 kbps 26 - 1 152 kbps 29 - 1472 kbps 32 - 96 kbps Line Rate (cont.) 33 - 1024 kbps 34 - 4096 kbps Restrict [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 889 Event Fields for Event 2001 - CONFEREN CE ST ART CONTINUE 1 Field Descrip tion Audio T o nes No t supported. Always contains the value 0 . Alert T one Not supported. Always contains the value 0 . T alk Hold Time The minimum time that a speaker h[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 890 T ime Before First Participant Joins Note: This field is o nly relevant if the Auto T erminate option is enabled. Indicates the number of minutes that should elapse from the time the conference start s, without any participant connectin g to the[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 891 Event Fields for Event 5001 - CONFEREN CE ST ART CONTINUE 4 Event Fields for Event 6001 - CONFEREN CE ST ART CONTINUE 5 T ime Interval Note: This field is only relevant if Lecturer View Switching is enabled. The number of seconds a participant i[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 892 Event Fields for Event 1 1001 - CONFERENCE ST ART CONTINUE 10 Event Fields for Event 2 - CONFERENCE END Event fields for Event 3 - ISDN/PST N CHANNEL CONNECTED Field Description Display Name The Displ ay Name of the conference. Field Descrip tio[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 893 Network Service Program The Network Service program, as follows: 0 - None 1 - A TT_SDN or NTI_PRIV A TE 3 - A TT_MEGACOM or NT I_OUTW A TS 4 - NTI FX 5 - NTI TIE TRUNK 6 - A TT ACCUNET 8 - A TT 1800 16 - NTI_TRO Preferred Mode The value of the p[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 894 Event fields for Event 4 - ISDN/PSTN CHANNEL DISCONNECTED Event fields for Event 5 - IS DN/PSTN P ARTICIP ANT CONNECTED Called Participant Number T ype The type of number called, as follows: 0 - Unknown, default 1 - Intern ational 2 - National 3[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 895 Participant S t atus The participant status, as follows: 0 -  Idle 1 -  Connected 2 - Disconnected 3 - W aiting for dial-in 4 -  Connecting 5 - Disconnecting 6 - Partially connected. Party has completed H.221 capability exchan ge 7 - De[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 896 Event Fields for Event 7 - P ARTICIP ANT DISCONNECTED Event Fields for Event 2007 - P ART ICIP ANT DISCONNECT ED CONTINUE 1 Field Descrip tion Participant Name The name of the p articipant. Participant ID The identification number assigned to th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 897 Event Fields for Events 10, 101, 105 - DEFINED P ARTICIP ANT , USER ADD P ARTICIP ANT , USER UPDA TE P ARTICIP ANT T .120 Board ID Not supported. Always contains the value 0 . T .120 Uni t ID Not supported. Always contains the value 0 . T .120 M[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 898 Audio Only Indicates the participant’s Audio Only setting, as follows: 0 - The participant is not an Audio Only participant 1 - The participant is an Audio Only participant 255 - Unknown Default Number Ty p e Note: This field is o nly relevant[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 899 Event Fields for Events 2010, 201 1, 2 015 - DEFI NED P ARTICIP ANT CONTINUE 1,USER ADD P ARTICIP ANT CONTINUE 1, USER UPDA TE P ARTICIP ANT CONTINUE 1 Field Descrip tion Network T ype The type of network between the p articipant and the MCU, as[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 900 Event Fields for Event 201 1 - DEFINED P ARTICIP ANT CONTINUE 2, Event 2012 - USER ADD P ARTICIP ANT CONTINUE 2, Event 2016 - USER UPDA TE P ARTICIP ANT CONTINUE 2 Event fields for Event 15 - H323 CALL SETUP H.323 Participant Alias T ype/SIP Par[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 901 Event Fields for Events 17, 23 - H323 P ARTIC IP ANT CONNECTED, SIP P ARTICIP ANT CONNECT ED Min Rate The minimum line rate used by the participant. The data in this field should be ignored. For accura te rate information, see CD R event 31. Max[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 902 Event Fields for Event 18 - NEW UNDEFINED P ARTICIP ANT Secondary Cause Note: This field is only relevant if the Participant S tatus is Secondary . The cause for the secondary connection (not being ab le to connect the video channels), as follow[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 903 Audio Only Indicates the participant’s Audio Only setting, as follows: 0 - The participant is not an Audio Only participant 1 - The participant is an Audio Only participant 255 - Unknown Default Number Ty p e Note: This field is o nly relevant[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 904 Broadcasting Vo l u m e The broadcasting volume assigned to the participant. The value is between 1 (lowest) and 10 (loudest). Each unit movement increases or decreases the volume by 3 dB . Undefined Participant Indicates whether are not the par[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 905 Event Fields for Event 1001 - NE W UNDEFINED P ARTY CONTINUE 1 Event Fields for Event 20 - BILLING CODE Event Fields for Event 21 - SET P ARTICIP ANT DISPLA Y NAME Event Fields for Event 22 - DTMF CODE F AILURE Field Descrip tion Encryption Indi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 906 Event fields for Ev en t 26 - RECORDING LINK Event Fields for Event 28 - SIP PRIV A TE EXTENSIONS Failure T ype The type of DTMF failure, as follows: 2 - The participant did not enter the correct conference password. 6 - The participant did not [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 907 Event Fields for Eve nt 30 - GA TEKEEPER INFORMA TION Event fields for Ev ent 31 - P ARTICIP ANT CONNECTION RA TE Event Fields for Event 32 Event fields for Ev ent 33 - P ARTY CHAIR UPDA TE Preferred Identity The identity the user sending the SI[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 908 Event fields for Ev ent 34 - P ART ICIP ANT MAXIMUM USAGE INFORMA TION Event Fields for Event 35 - SVC SIP P ARTICIP ANT CONNECTED Field Descrip tion Participant Name The name of the participant. Participant ID The identification number assigned[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 909 Event Fields for Event 100 - USER TERMINA TE CONFERENCE Event Fields for Event s 102,103, 1 04 - USER DELETE P ARTICIP ANT , USER DISCONNECT P ARTICIP ANT , USER RECONNECT P ARTICIP ANT Event Fields for Event 106 - USER SET END TIME Event Fields[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 910 Event Fields for Events 108, 1 12 - OPERA TOR MOVE P ARTY T O CONFERENCE,OPERA TOR A TTEND P ARTY TO CONFERENCE Party Name The name of the particip ant who was moved. Party ID The identification number of the participant who was mo ved, as assig[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 91 1 V oice Mode Indicates whether or not the particip ant is an Audio Only participant, as follows: 0 - The participant is not an Audio Only participant 1 - The participant is an Audio Only participant 255 - Unknown Number T ype Note: This field is[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 912 Net Interface T yp e The type of network interface bet ween the participant and the MCU, a s follows: 0 - ISDN 2 - H.323 5 - SIP H243 Password The H.243 password, or an empty field “” if there is no password. Chair No t supported. Always con[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 913 Event Fields for Event 1 1 1 - OPERA TOR BACK T O CONFERENCE P ARTY Event Fields for Event s 201 1, 2012, and 2016 Event Fields for Event 3010 - P ART ICIP ANT INFORMA TION H.323 Party Alias T ype /SIP Party Address T ype Note: This field is onl[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 914 Disconnection Cause V alues Disconnection Cause V alues For an explanation of the disconnection cause s, see Appendix A: Appendix A - Disconnecti on Causes . Va l u e Call Disconnection Cause 0 Unknown 1 Participant hung up 2 Di sconnected by Us[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 915 199 H323 call close. Gatekeeper failure 200 H323 call close. Gatekeeper reject ARQ 201 H323 call close. No port left 202 H323 call close. Gatekeeper DRQ 203 H323 call close. No destination IP value 204 H323 call close. Remo te has not sent cap a[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 916 402 SIP client error 402 403 SIP forbidden 404 SIP not found 405 SIP client error 405 406 SIP client error 406 407 SIP client error 407 408 SIP request timeout 409 SIP client error 409 410 SIP gone 41 1 SIP client error 41 1 413 SIP client error[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 917 MGC Manager Event s that are not Supported by the Collaboration Server The following M GC Manager e vents are not suppor ted by the Collab oration Serve r: ● Event 8 - REMOTE COM MODE ● Event 1 1 - A TM CHANNEL CONNECTED ● Event 12 - A TM [...]

Polycom®, Inc. 918 Appendix D - Ad Hoc Conferencing and External Dat abase Authentication The RealPresence Collaboration Se rver (RMX) 1500/1800/2000/4000 Ad Hoc confer encing feature enables pa rticipants to start ongo ing conferences on-the-fly , without prior definition when dialing a n Ad Hoc-enabled Entry Queue. The cr eated conference p ara [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 919 4 The MCU checks whether a conferen ce with the sa me Conference ID is running on the MC U. If there is such a conference , the particip ant is mo ved to that conference. If the re is no ongoing conference with that Confer ence ID, the s ystem c[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 920 Entry Queue Level - Confer ence Initiation V alida tion with an External Dat abase Application S tarting a new conference with external data base application validation ent ails the following steps: Conference Initiation V alidation wi th Extern[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 921  Conference Information, such as the co ntact per son name . These fields correspo nd to Info 1, 2 and 3 fields in the Conference Properties - Information dia log box.  Maximum number of p articipant s allowed fo r the conference  Confe[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 922 ● Independent of Ad Hoc conferenci n g where conference access is validated for all conference s running on t he MCU regardle ss of the meth od in which the c onference was s tarted. Conference access authenticatio n can be implemented for all[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 923 ● If the chairperson identifier is ente red, the particip ant is requested to ente r the chairperson p assword. In this flow , the chairperson password is not validated with the extern al database application, only with the MCU.  If the cor[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 924 ● If the correct conference pa ssword is entered, the particip ant is prompted to en ter the chai rperson identifier key .  If no identifier is enter ed, the p articip ant is conn ected to th e conference as a st andard p articip ant. ● I[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 925 Authentication Settings ● MCU Configuration Usage of an external dat abase application for au thentic ation (for st arting new conferences or jo ining ongoing conferen ces) is configur ed for the MCU in the System Configur ation. For det ails,[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 926 The System Flags dialog box opens. 2 Modify the values of the following flags: Flag V alues for Ac cessing External Database Application 3 Click OK . 4 Reset the MCU for flag changes to t ake ef fect. Enabling External Database V alidation for S[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 927 • Set the External Server Authentication field to Numeric ID . Enabling External Database V alidation for Conferences Access The validation o f the particip ant’ s ri ght to join an ongoing confer ence with an externa l database application [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 928 ▪ Upon Request - to valida te the participant’ s right to join an ong oing conference as chairperson[...]

Polycom®, Inc. 929 Appendix E - Particip ant Properties Advanced Channel Information The following appendix de tails the proper ties connected with information ab out audio and video p arameters, as well as, problems with the network which can affect the audio an d video quality . Particip ant Properties - Channel St atus Advanced Parameters Field[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 930 RTP Stat is ti cs Actual loss The number of missing packet s coun ted by the IP ca rd as reported in the last RTP S tatistics report. If a packet that was consider ed lost arrives later , it is deducted fr om the packet loss count. Packe t loss [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 931 Fragmented Indicates the number of packets that arrived to the IP card fragmented (i.e., a single p acket broken by the network into multiple packet s). This value can indicate the de lay and reorde ring of fragmented p ackets that require ad di[...]

Polycom®, Inc. 932 Appendix F- Secure Communication Mode The RealPresence Collabora tion Server can be configured to work in Secure Mode or Ultra Secure Mode . For more information se e Ultra Secure Mode and Flags S pecific to Maximum Se curity Envir onment s - Ultra Secure Mode . In Secured mode the Collaboratio n Server and the Collaboration Ser[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 933 Certificate T emp late Requirements The specific security certificate requirement s for Collaboration Servers used in Maximum Security Environment s are: ● Support of 2048-bit encryption keys. ● Support of Extended Key Usage ( EKU ) for both[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 934 Purchasing and Inst alling a Certificate Once a certificate is purchased and received it is stored in the Colla boration Server and u sed for all subsequent secure d connections. For mo re information see the Ultra Secu re Mode chapter , Adding [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 935 T o enable secure comm unications mode: 1 In the Collaboration Server Management pane, click IP Network Serv ices. 2 In the IP Network Services list pane, double-click the Ma nagement Network entry . 3 Click the Security tab. The Management Se c[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 936 6 Click OK . Alternate Management Network The Alternate Ma nagement Network enables direct access to the Collaboration Server for support purposes. Access to the Alternate Management Network is via a cable connected to a works tation. The Altern[...]

Polycom®, Inc. 988 Appendix G - Configuring Direct Connections to the Collaboration Server Direct connection to the Collabor ation Se rver is necessary if you want to: ● Modify the Collabor ation Server’s Factory Default Manag ement Network settings without using the USB memory stick. ● Connect to the Collab oration Server’s Alternate Mana[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 989 Configuring the Wo rkst ation The following procedure s show how to modify th e workstation’ s networking parameters using the Windows New Connection Wizard . For non-Windows opera ting systems an equivalent procedure must be performed by the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 990 In the Local Area Connection S tatus dialog box, click the Properties button. 3 In the Local Area Connection Prop erties dialog box, select Internet Protocol [TCP/IP] > Properties . 4 In the Internet Protocol (TCP/IP) Properties dialog box, s[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 991 5 Enter the IP address, Subnet mask and Default gateway for the wor kstation. The workstation’ s IP address should be in the same network neighborho od as the Collaboration Server’s Control Unit IP address. Example: IP address – near 192.1[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 992 6 Click the OK button. Connecting to the Management Ne twork T o connect directly to the Collaboration Server: 1 Using a LAN cable, connect the workstation to t he LAN 2 Port on the Co llaboration Server’ s back panel. Connect on e LAN cable b[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 993 The Fast Configuration W izard start s. If no USB memory stick is detecte d and either : this is the First Time Power -up or the Default IP Service has been deleted and the Collabor ation Server has been reset, the following dialog bo x is displ[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 994 Connecting to the Altern ate Management Network Access to the Alternate Management Network is via a cable con nected to a workstation. The Alter nate Management Netwo rk is accessible only via the dedicated LAN 3 port. T o connect to the Alterna[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 995 T o connect via modem to the Alternate Management Networ k the following procedures must be p erformed: 1 Procedure 1: In st all the RMX Man ager – the web client ena bles direct access to the Collabor ation Server for support pur poses. 2 Pro[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 996 2 When the New Connection Wizard is displayed, click the Next button. 3 In the Network Connection T ype bo x, select Connect to the Inte rnet and click the Next button.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 997 4 In the Getting Ready box, select Set up my connection manually and click the Next button. 5 In the Internet Connection box, select Connec t using dial-up modem and click the Next button. 6 In the Connection Name box, enter a Name for the mo de[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 998 7 In the Phone Number to Dial box, enter the Phone Number for the modem and click the Next button. 8 In the Connection Availability box, select Anyone ’ s use and click the Next button . 9 In the Internet Account Information box, compl ete the[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 999 10 The Connection applet is displayed with the field va lues filled in as specified by the New Connection Wizard . 11 Click the Dial button to est ablish a connectio n to LAN 3 Port via the modem. The Windows – Network Connections applet displ[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1000 Procedure 4: Connect to the Collaboration Server T o Connect using the RMX Manager: T o use the browser: ● In the browser’s command line, ente r http://<MCU Control Unit IP Address>/Rm xManager.html and press Enter . T o use the W ind[...]

Polycom®, Inc. 1001 Appendix H - Integration Into Microsof t Environment s Overview The Polycom® Vi sual Communications of fers high qu ality video and audio multip oint conferencin g by integrating the Polycom network de vices and endpoin t s into Micros oft® pl atfor ms. The Polycom® RealPresence® Collabor ation Server (Collabor ation Serv e[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1002 SIP TLS - Encryption Key Su pport by System Component Conferencing Entities Presence Conferencin g entities (Meet ing Rooms, Entry Q ueues and SIP F actories) can be registered with the SIP server (Off ice Communication Server or L ync server) [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1003 Collaboration Server Multiple Networks T opology One Network Service including ICE ca n be configured per media card installed in the Collaboratio n Server as shown in the table below . RMX - Media Cards vs Network Services including ICE Guidel[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1004 Interactive Connectivi ty Est ablishment (ICE) Interactive Connectivity Establishm ent (ICE) provides a structure/pr otocol to uni fy the various NA T T raversal techniques that are used to cross firewalls. It enables SIP base d endpoi nts to c[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1005 Branch Office - a connectio n between an end point that is behind a firewall and the Collabo ration Server that reside in the same zone. The user in the Branch Of fice can also place and receive calls from other enterprises and remote use rs. F[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1006 For example, if comp any B wants to se t up federation with company A and receive and send SIP calls that will be handled by the Polycom SIP signaling domain in company A, you need to add the FQDN of the company A Of fice Communications Server [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1007 For a deta iled description of the configur ation of t he Polycom conferencing components fo r the integration in Microsoft Of fice Communications Server 20 07, see the Polycom HDX and Collaboration Server Systems Integration with Microsof t Of[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1008 2 Expand the En terprise Pools list. 3 Right-click the server pool icon, click Properties > Front End Properties . The Pool Front End Properties dialog box opens.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1009 4 Click the Host Authorization tab. 5 Click the Add button to add the Collaboration Serve r as trusted host. The Add Authorized Host dial og box opens. 6 In the Add Authorized Host dialog box, enter the Collabo ration Server FQDN name as define[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1010 2 Click the Add button. The Add S t atic Routes dialog b ox opens. 3 In the Matching URI section, enter the Domain nam e for the Collaborati on Server . Any domain name can be used. 4 In the Next hop section enter the Collaboration Server FQDN [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 101 1 Setting the St atic Route & T rusted Host for Collabor ation Server in the Load Balancer Server (Optional) If your network includes a Load Balancer se rver , the Collaboration Server unit must be configured as a trusted host in the Load Ba[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1012 For details, see Setting the T rusted Host for Collaboration Server in the Office Communications Server . Configuring the Colla boration Server System The required t asks are det ailed in Configuring the Collaboratio n Server for Microsof t Int[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1013 Another dialing method is to register the Entry Queues with the SIP Server and create a user for each Entry Queue in the Active Directory . In such a case, OC c lients can select the Entr y Queue from the Con tact s list and dial to the Entry Q[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1014 5 Optional. Defining additio nal Entry Queues and Meeting Rooms in the Collab oration Server environment. For det ails see Meeting Rooms an d Entry Queu es . For a deta iled description of the configur ation of t he Polycom conferencing compone[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1015 The Office Communications Server in frastructure uses the WMI class MSFT_SIPTrustedAddInServiceSetting to store information fo r each voice gateway in the infrastructure. T ypically , these gateways ar e Office Co mmunications Server Mediation [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1016 T o est ablish the voice route: 1 Open the OCS R2 management Console and r ight click on Forest and then click Propertie s > V oice Properties . The Office Communications Server V oice Properties dialog box opens. 2 Click the Routes tab . Of[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1017 6 In the T arget Regular Express ion field enter ^ and the MCU prefix as defined in the gatekeeper . This prefix is also defined in the Collaboration Server IP Network Service . For example, if 1 1 is the Collaboration Se rver prefix defined in[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1018 The Add Route Gateway dialog box opens. 8 Select the Collaboration Server gatew ay address that was set up in Configuring the Collaboration Server as a Rout able Gateway that is displayed in the drop down list of gateways. 9 Click OK to save th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1019 4 In the right pane, r ight-click one or more users whom you want to configure, and then select Configure users . The W elcome to the Co nf igure Users Wizard opens. 5 On the Welcome to the Conf igure Users Wizard dialog box, click Next . 6 On [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1020 12 Select an Enterprise V o ice policy from the list. 13 Select Change location profile for selected use rs. 14 Select a location profile fr om the list, and then click Next . 15 On the Ready to Configure Users dialog box, review the settings, [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1021 2 Right-click the end point and select Properti es . The Properties di alog box opens. 3 Click the Communications tab. 4 Click the T elephony Settings - Configure button. The T elephony Options dialog bo x opens. 5 Select the Enable Ente rprise[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1022 St arting a Conferencing Call from the MOC 1 In the Office Communica tor application, enter the number to dial, for example, 1 13344. This number is composed of the Collaboration Ser ver Prefix in the Gatekeeper (f or example, 1 1) and th e Mee[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1023 PFX Method - Creating the Security (TLS) Certificate in the OCS and Exporting the Certificate to the Collaboration Server W orkst ation If you are using the PFX me thod to create and send t he security certificate to the Collabora tion Server ,[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1024 4 Select Create a New Certificate and click Next . The Delayed or Immediate Request window is displayed. 5 Select Send the Request immediate ly to an online certificate autho rity and click Next . The Name and Security Settings window is displa[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1025 7 Select the Mark cert as export able check box. 8 Click Next . The Organization Information window is displayed. 9 Enter the name of the Orga nization and the Orga nization Unit and click Next . Y our Server ’s Subj ect Name window is displa[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1026 11 Keep the default selection in the Subject al ternate name field and click Next . 12 If an error message is displayed, click Ye s to continue. The Geographical Infor mation window is displayed. 13 Enter the geographical infor mation as requir[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1027 14 Ensure that the Select a certificate authorit y from the list detected in your environ ment option is selected and that the local OCS fr ont end entity is selected. 15 Click Next . The Request Summary window is displayed. 16 Click Next to co[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1028 17 Select Assign certificate later and click Next (MS R2). The Certificate Wizard Completed window is displayed (MS R2). 18 Click Finish (MS R2). Retrieving the Certificate from the OCS to be sent to the Co llaboration Server Workst ation 1 In [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1029 4 Select the certificate Subject Name of the Collaboration Server and click Ne xt. The Export Certificate window is displayed. 5 Enter the p ath and file name of th e cert ificate file to be exported or click the Browse button to select the pat[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1030 8 Write down this password as you will have to manually create a passwo rd file in which this password will be displayed. Click Next . The Certificate Wizard Completed window is displayed. 9 Click Finish . The created *.p fx file is added in th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1031 Supporting Remote and Federated Us ers in Office Communications Server ICE Environment T o enable the remote and Fed eration connecti ons the following oper ations must be performed: ● Create an Active Directory account for the Collaboration [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1032 3 In the New User wizard, define th e following parameters: Active Directory - New User Parame ters for the Coll aboration Server 4 Click Next . 5 Enter the password that complies with the Active Directory convent ions and confirm the password.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1033 7 Click Next . The system displays summary information. 8 Click Finish . The new User is added to the Active Directory Users list. Enabling the Collaboration Server User Account for Office Communication Server The new Collabora tion Server user[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1034 3 In the Sign in name field, enter the Collaboration Server u ser name in the format SIP:rmx user name (for example sip: rmx1234) and select the doma in na me (for example, ilsnd.vsg.local) as entered in the New User dialog box. 4 Select the Se[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1035 Configuring the Polyco m-Microsof t Solution See the Polycom HDX and Collaboration Ser ver Systems In tegration with Microsof t Office Commu nications Server 2007 Dep loyment Guide for detailed step s on how to deploy a Polycom Collaboration Se[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1036 Media Over TCP In previous Collaboration Server version s, media such as video, audio, conten t and FECC is transmitted using the UDP transport protocol. In version 7.7, me diaMedia is automatically transmitted thro ugh TCP when UDP , the de fa[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1037 In addition, if the DNS server was not e nabled in the Network Mana gement Service on the Co llaboration Server , it must be enabled f or the integration in Microsoft Office Communication s Server (R2, Wave 13) and the L ync Server (W ave 14) e[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1038 Management Network Properties – DNS Parameters 7 Click OK . Defining a SIP Network Service in the Collaboration Server and Inst alling the Security Certificate Y our RealPresence Collaboration Server system should be inst alled according to s[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1039 The CSR Method In the CSR method, the security cer t ificate is crea ted as part of the SIP Server configuration in the IP Network Service configur ation. Using the CSR Method, the following processes are performed: ● Creating the c ertificat[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1040 The Default IP Service - Networking IP dialog box opens. 4 Make sure the IP Network T ype is set to H.323 & SIP even though SIP will be the only call setup used with Office Communications Server 2007. 5 Make sure that the corr ect pa ramete[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1041 6 Click the SIP Servers ta b. 7 In the SIP Server , select Specify . 8 In the SIP Server T ype, select Microsoft . 9 Enter the IP address of the Of fice Communicatio ns Server 2007 or L ync Server 2010 and the Server Domain Name as defined i n [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1042 CSR Method - Creating the Certificate 1 Click the Create Certificate button. The Create Certificate Request dialog box is displayed. 2 Enter information in a ll the following fields: Create Certificate Request 3 Click Send Details . Field Descr[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1043 The Collaboration Ser ver creates a New Certific ate Request and returns it to the Create Certificate Request dialog box along with th e in formation the user submitted. 4 Click Copy Request to copy the New Certificate Request to the workstatio[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1044 CSR Method - Sending the certificate After you have received the certificate fr om the Certificate Authority: 1 Open the Certificate Authority e-mail and Copy ( Ctrl + C ) the certificate information fr om the Certificate Authority’s e-mail t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1045 7 Click OK . The MCU validates the certificate.  If the certificate is not valid, an error message is displayed.  If the certificate ma tches the private ke y , and the task is compl eted, a confirmation message indicating that the cert i[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1046 The Open dialog box is displayed, letting you select the certificate file(s) to send to the MCU. Depending on the me thod used when th e certificate f ile(s) were created, send the certificate file(s) to the Collaborat ion Server acco rding to [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1047 Collaboration Server Sys tem Flag Configuration Enabling the Micros of t Environment The Collaboration Se rver can be inst alled in Micros of t R2 environment s. T o adjust the Collaboration Server behavior to the Microsof t environment in each[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1048 Additional MS Environment Flag s in the Co llaboration Server MCMS_P ARAMETERS_U SER T ab Setting the audio protocol for the Microsof t Client running on a single core PC By default, M icrosoft Office Commu nicator R2 or L ync Clients ar e conn[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1049 Microsof t RTV Video Protocol Support in CP Conferences Microsof t RTV ( Real T ime Vide o ) protocol provides high quality video conferencing capability to Microsoft OC ( Office Communicato r ) Client endpoints at resolutions up to HD720p30 . [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1050 Particip ant Settings When defining a new par ticipant or modifying an existing particip ant, select SIP as the particip ant’s networking en vironment Ty p e in the New Particip ant or Participant Properties - General tab .[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1051 The participant s V ideo Protocol in the New Participa nt or Participant Properties - Advanced tab should be lef t at (or set t o) its default value: Auto . The Auto setting allows the video protoc ol to be negotiated according to the en dpoint[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1052 Monitoring RTV RTV information is displayed in all three panes of the Participant Properties - SDP tab. Controlling Resource Allocations fo r L ync Clients Using RTV V ideo Protocol The number of resources used by the system to connect a L ync [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1053 For example, if the flag is set to VGA, confer ence line rate is 1024Kb p s, and the Profile Maximum Resolution is set to Auto, the system will limit the L ync RTV clie nt to a resolution of VGA instead of HD720p and will consume only 1.5 video[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1054 The following t able describes the number of allocated video resources for each video re solution when using the RTV protocol. Allocated video resolutions per video resolution Threshold HD Flag Settings us ing the RTV Video Protocol The system [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1055 Sharing Content via the Polycom CSS Plug-in for L ync Client s From version 8.1, Polycom CSS (Content Sha ring Suite) Plug-in for L ync clients allows L ync client s to receive and send Content on a separate channel, withou t having to use the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1056 Setting the System Flag By configuring the syst em flag BLOCK_CONTENT_LEGACY_FOR_L YNC you control the system behavior in an envir onment where some L ync client s use the Polycom CSS plug-in and some do not. This flag must be manually added to[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1057 ● Under propert ies of the particip ant repr esenting the CSS plug-in, Channel S ta tus, audio channels are shown, but audio is not used in th e plug-in. The information can be ignored.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1058 ● The properties of the L ync client are those of a video participa nt. However , the Content channel will show 0 as there is no content channel.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1059 Adding Presence to Conferencing Entities in the Buddy List Registration of conferencing entities (Meeting Rooms, Entry Queues an d SIP Factories) with the SIP server adds these conferencing entities to th e buddy list with thei r presence . It [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1060 Server client or L YNC Server client users to see the availability st atus (A vailable, Of fline, or Busy) of these conferencin g entities and co nnect to them directly from th e buddy list. Guidelines ● Registration with Presence of up to 10[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1061 Enabling the Registration of th e Conferencing Entities The creation of the various co nferencing ent ities is described in the following chapters: ● Meeting Rooms ● Entry Queues, Ad Hoc Conferences an d SIP Factories Registration with pres[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1062 3 In the New User wizard, define th e following parameters: Active Directory - New User Parame ters for the Coll aboration Server 4 Click Next . 5 Enter the password that complies with the Active Directory convent ions and confirm the password.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1063 Enabling the Conferencing Entity User Account for Office Communication Server or L ync Server The new Conferencing En tity user mu st be enabled for registration wit h the Of fice Communication s Server or L ync Server . T o enable the Con fere[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1064 8 Select the following parameters:  In Assign users to a pool field, select the require d pool.  In the Generate use r SIP URI , define the SIP URI of the conf erencin g entity using one of the following methods:  Select the Specify a [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1065 Selective registration is enabled by assigning a confer ence Profile in which regi stration is enabled to the conferencin g entities that re quire registra tion. Assigning a conference Prof ile in which regist ration is disabled (registra tion [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1066  The user na me on the conf erencing entity in Active Directory account must be identical to its Routing Name on the Collaboration Serv er . For example, if the SIP URI in the Active Directory is sip:vmr10@wa ve4.eng , it must be defined as [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1067 Meeting Rooms list - SIP Registra tion Entry Queues lis t - SIP Registration SIP Factories list - SIP Registration Conferencing Entity Properties Registration status is r eflected in the Properties - Network Services dialog box: Ongoing co nfer[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1068 Meeting Room Properties - N etwork Services - SIP Reg istration Entry Queu e Properties - Networ k Services - SIP Registration Collaboration Server Configuration for CAC Implement a tion CAC is enabled by manually adding th e flags to the sy st[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1069 ● When Call Admission Contro l is enabled in the lo cal network, by default the local the ICE channel is closed after applying CAC bandwid th management. T o change and preserve the ICE channe l open throughout the call:  PRESERVE_ICE_CHAN[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1070 Monitoring Participant Connections Activation of the Ca ll Admission Cont rol for a call can be viewed in the Particip ant Properties - Call Admission Control dialog box. This information app lies only to dial-in participant s. The following in[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1071 Connecting a Collaboration Server Meeting Room to a Microsof t A V -MCU Conference Microsoft L ync users can connect an Collaboration Se rver Meeting Room to a conference running on the Microsoft A/V MCU. This allows Collaboration Server L y nc[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1072 Configuring the Collaboration Server for Federated (ICE) Dialing The Collaboration Server Default IP Network Service mu st be configured to work with the Office Communication Server/L ync Server as the SIP Server and the Collaboration Se rver u[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1073 3 Click the SIP Servers ta b. 4 Make sure that the SIP Server is set to Spe ci fy . 5 Make sure that the SIP Server T ype is set to Microsof t . 6 Make sure that the IP address of the Office Co mmunicatio ns Server 2007 or L ync Server 2010 is [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1074 7 Click the SIP Advanced ta b. 8 In the ICE Environment field, select MS (for Microsoft ICE im plementation) to ena ble the ICE integration. 9 In the Server User Name field, enter the Collabor ation Server User name as defined in the Active Dir[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1075 10 Optional if the Fixed Port s o ptions was selec ted previously . Click the Ports t ab to modify the number of UDP Ports allocated to the calls to accommodate the number of port s required for ICE dialing. 11 In the UDP Port Range , modify th[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1076 T o view the channel properties o f the p articip ant: 1 In the particip ants pane, double-clic k the particip ant entry or right-click the p articipant entry and then click Properties . 2 Click the Channel St atus - Advanced t ab. The followin[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1077 For a detailed de scription of ICE Active alarms, see ICE Active Alarms . Active Alarms and T roubleshooting Active Alarms The following active alarms may be displayed in the Collaboration Server System A lert s pane when the Collaboration Serv[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1078 ICE Active Alarms When ICE env ironment is ena bled in the Collab oration Server , failure to c ommunicate with a required component triggers the display of an Ac tive Alarm in the System Alert s pane. SIP TLS: Registration transport error T hi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1079 The following t able lists these active alar ms: ICE Environment - Collaboration Serv er Active Alarms Active Alarm Phase Alarm Displayed Wh en T roublesho oting ICE failure: Failed to register with OCS. Check the Collaboration Server Server Na[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1080 T roubleshooting ● At the end of the installation and co nfiguration proces s, to test the solution and the integration with the OCS, create an ongoing conferen ce with tw o participants, one dial-in and one dial-ou t and connect them to the [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1081 Professional Services fo r Mi crosof t Integration is mandator y for Poly com Confer encing for Microsof t Outlook and Microsof t Of fice Communications Serv er integrations. For add itional information and de tails plea se see http://www .poly[...]

Polycom®, Inc. 950 Appendix I - Polycom Open Collaboration Network (POCN) Collaboration With Cisco’ s T elepresence Interoperability Protocol (TIP) TIP is a propriet ary protocol created by Cisco for depl oyment in Cisco T elePresen ce systems (CTS). Since TIP is not compatible with standard video communication syst ems, interopera bility betwee[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 951 TIP-enabled end points must suppo rt TIP V ersion 7 or hi gher . Calls from en dpoint s supporting older versions of TIP will be rejected. Deployment Architectures The following multipoint topologie s are given as examples . Actual deployments w[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 952 Single company with Polycom and Cisco Infrastructure - Polycom endpoints using SIP Polycom endp oints can also co nnect to Entry Queues, Meeting Roo ms and conferences using all protocols, including TIP and SIP . The following table lists compon[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 953 Cisco Unified Video Conferencing 5230 7.2 MCU. Cisco Unified Presence 8.5, 8.6 Network-based Pres ence and Instant Messagin g. Cisco Unified Contact Center Express 8.0, 8.5 Call distributor (ACD), interactive voice response (IVR) and computer te[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 954 Collaboration Server 7.6 and higher MCU: • Functions as the network brid ge for mu ltipoint calls between H.323 , SIP and TIP endpoints. • The Collab oration Ser ver can be interface d to CUCM using a SIP trunk, enabling CTS to join multipoi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 955 Call Flows Multipoint call with DMA In this example: ● Collaboration Server prefix in the gatekeeper: 72 ● Virtu al Meeting Room in DMA: 725123 ● DMA Meeting Number: Generated by DMA[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 956 Multipoint call without DMA In this example: ● Collaboration Server prefix in the gatekeeper: 72 ● CUCM: According to its Dial Pl an forwards calls with prefix 72 to the Collaboration Server[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 957 Comp any to Comp any Models Using a Service Provider Using this topology , both comp anies connect to a Se rvice Provider via a Cisco Session Bor der Controller (SBC). The Service Provider functions as a B2B T ele presence Exchange, enabling mul[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 958 • Cisco telephony and desktop end point s Company to Comp any via Service Provider - Model 1[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 959 Call Flow Multipoint call via Serv ice Provider - Model 1 In this example: ● Collaboration Server prefix in the gatekeeper: 72 ● Virtual Meeting Room in DMA: 725 123 • DMA Meeting Number Generated by DMA[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 960 Multipoint call via Serv ice Provider - Model 2 The deployment ar chitecture in The deploy ment architecture includes: shows two companies: Company A and Comp any B . Comp any A - has the same deployment archite cture as shown in Single Company [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 961 The deployment architecture includ es: Comp any A For a full description of Comp any A ’ s deployment, see Single Comp any Model - Polycom and Cisco Infrastructure . Differin g or additional configuration require ments fo r each element of thi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 962 Call Flow Multipoint call via Serv ice Provider - Model 2 In this example: ● Collaboration Server prefix in the gatekeeper: 72 ● Virtu al Meeting Room in DMA: 725123 • CUCM: According to its Dial Plan forwards calls with prefix 72 to the C[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 963 Administration The various deployment combinations and settin gs within the various Deployment Architectures af fects the administration of the system. Gatekeepers St andalone Polycom CMA/ DMA System as a Gatekeeper The Polycom CMA/DMA system ca[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 964 Cisco Equipment T o configure the various Cisco entities the following procedures are required. CUCM 1 Configure the CUCM to send and receive calls from the H.323 network. a With Neighbored IOS and CMA Gatekeepers b With CMA Gatekeeper c With IO[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 965 The following procedure s 1 - 16 are a summary of th e configuration procedures. The det ailed procedure s 1 - 16 begin with Procedure 1: Set the MIN_TIP_COMP A TIBILITY_LINE_RA TE System Flag . Configuring the Collaboration Server 1 Set the MIN[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 966 Configuring End point s 14 Configuring H.323 e ndpoint s to register to the CMA or IOS gatekeeper The procedures for configu ring H.323 endp oints are descr ibed in detail in the Polycom Unified Communications Deployme nt Guide for Cisco Environ[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 967 Entry Queue and V irtual Entry Queue Access TIP endpoints can dial-in to co nferences directly us ing the IVR, Entry Queue/V irtual Entry Queue and IVR Only Service Provider . Configuring th e Conference and Entry Queue IVR Services The IVR mo d[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 968  TIP video compatibility – CTS receives people video, all other endpoints can share H.239 content.  TIP video and content co mpatibility – CTS and HDX can share TIP content, all other endpoints receive only the people video. For more i[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 969 b The Port field must be set to it’s default value: 5060 . (By default, the Outbound Proxy Server is the same as the SIP Server .) When configuring Collab oration Server to st atically route SIP calls to DMA or CUCM, it is important to also co[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 970 2 In the MCU Prefix in Gatekeeper fi eld, enter the prefix that t he Collaboratio n Server uses to register with the gatekeep er . Procedure 4: Configuri ng a TIP Enabled Profile on the Collaboration Server TIP enabled profiles must be used for [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 971 2 In the New Profile - General tab, set the Line Rate to a value of at least that specified for the MIN_TIP_COMP A TIBILITY_LINE_RA TE System Flag in Procedur e 1.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 972 3 Click the Advanced ta b. 4 Select the TIP Compatibilit y mode according to the Content Sharing Behavior tables that are liste d at the end of this procedur e: Video an d Content is recommended.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 973 5 Click the Video Quality tab. Content Settings is disabled if TIP Compatibility is set to Video a nd Content in th e Advanced t ab.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 974 6 Click the Video Sett ings tab. 7 Set the T e lepresence Mod e to Auto . 8 Assign the New Profile to the Meeting Room . For more information see Creating a New Meeting Room .[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 975 Content Sharing Behavior The following tables list the system’s Content sharing behavior for th e various combinations of TIP Compatibility mode settings and the following endpoint s: Polycom Immersive T elepresence Systems (ITP) V ersion 3.0.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 976 * If HDX support s TIP Content. Selecting TIP Compatibility as V ideo and Content disables Content Settings in the Vide o Quality tab. * CTS V ersion 1.9.1 and hig her support H.264 Content. In Prefer TIP mode, it is pre-requisite th at the CTS [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 977 2 In the New Entry Queue or Entry Queue Properties dialog bo x, ensure that Ad Hoc is selected. 3 Ensure that the Entry Queue is de signated as the T ransit Entry Queue as desc ribed in Setting a T ransit Entry Queue . Procedure 6: Configuri ng [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 978 b Click the Advanced tab. c Ensure that:  Call Bit Rate is set to Automat ic or at least equal to or gr eater than the value specified by the MIN_TIP_COMP A TIBILITY_LINE_RA TE System Flag.  Resolution is set to Auto or at least HD 720 . ?[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 979  CTS 1300  CTS 3010 The deployment architectur e in Single company with Polycom and Cisco Infrastructu re - Polycom endp oints using SIP shows a company that has a mixt ure of Polycom, Cisco a nd Micr osof t end points, room systems and te[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 980 POCN Polycom, Microsoft and Cisco In frastructure. Solu tion Architecture components. .POCN Polycom, Microsoft and Cisco Infrastructure. Solution Architecture compon ent s Component Ve r s i o n Polycom HDX 3.0.5 RSS 8.0 DMA 5.0 CMA 6.0.1 CMAD 5[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 981 The following are not supporte d: ● In the L ync environment:  Sending or receiving Co ntent.  Dial-out to L ync client s.  Presence of VMRs ● In the Cisco environment:  TLS and SRTP  OBTP Exchange 2010 SP2 14.2.247.5 Outlook [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 982 Call Flow Multipoint Calls using DMA In this example: ● Endpoint registr ation: T o either DMA, L ync or CUCM. ● DMA dial in Prefix: 72 ● Virtu al Meeting Room in DMA: 725123 ● DMA Meeting Number: Generated by DMA[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 983 Administration The various deployment combinations and settings within the Deployme nt Architecture affect s the administration of the system. DMA The DMA system can be configured as a SIP proxy and registrar for the environment as well as a Gat[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 984 ASR (Cisco SBC) 100x The Cisco Aggregation Servi c es Routers (ASR) Series includes Cisco IOS XE Software Internetwork Operating System - Gatekeeper . It controls and manages real-time mult imedi a traf fic flows between IP/SIP network borders, [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 985 TIP Layout Support & Resource Usage Cisco T elepresence end points using TIP protocol supp ort only one (CTS 10 00) or three (CTS 3000) display screens. Therefore, Polycom T elepresence endpoints will adjust the ir display to us e one or thr[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 986 When monitoring an ongo ing T elepresence conference with TIP-en abled endpoint s (Cisco and Polycom), virtual particip ants are used to indicate the additi onal screens in the in the Web Client. For example, if the endpoint has three screens, t[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 987 iii Browse to the saved Certificate on the W orkstation and click the Ye s button to install the certificate. For more information see:  Appendix H - Integration Into Micr osoft Environment s .  The Polycom Unified Communications Deploy me[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 988 i In the Outbound Proxy Servers t able, the Port fi eld must be set to 5061. (The same value as entered in S tep g.) For more information see the Polycom Unified Communications Deplo yment Guide for Cisco Environment s 4 Set the ITP_CERTIFICA TI[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 989 11 Register L ync Client s to the L ync server . For more in formation see the r elevant L ync documentation. 12 Register DMA to the CUCUM server 13 Register CTS100 0 and CTS3000 end point s to the CUCUM server For more information see the relev[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 990 b In the New Profile - General tab, set the Line Rate to a value of at leas t that specified for the MIN_TIP_COMP A TIBILITY_LINE_RA TE System Flag in Procedure 1: Set the MIN_TIP_COMP A TIBILITY_LINE_RA TE System Flag . c Click the Advanced tab[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 991 d Select the TIP Compatibility mode accord ing to the Content Sharing Behavior tables that are listed below . Prefer TIP is recommended if Polycom en dpoint s are to connect using TIP , otherwise selec t Vi deo and Conte nt . Content Sharing Beh[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 992 * If HDX support s TIP Content. Selecting TIP Compatibility as V ideo and Content disables Content Settings in the Vide o Quality tab. * CTS V ersion 1.9.1 and hig her support H.264 Content. In Prefer TIP mode, it is pre-requisite th at the CTS [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 993 For media encryption. the Collaboration Server will first attempt to ex change keys using DTLS. If the Collaboration Server fails to exchange keys using DTLS, SIP TLS encrypt ed with SDES is used to exchange media encryption keys. Guidelines ●[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 994 T o enable DTLS negotiation fo r content encryption: 1 In a new or existing Profile , click the Advanced tab. 2 Set Encryption to either Encrypt All or Encrypt w hen possibl e . 3 Set the FORCE_ENCRYPTION_FOR_UND EFINED_P ARTICIP ANT_IN_WHEN_ A [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 995 a Click the Vide o Quality tab . Content Settin gs is disabled if TIP Compatibility is set to V ideo and Content in the Advanced tab.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 996 b Click the Video Settings tab . c Set the T e lepresence M ode to Auto/On and select th e T elepre sence Layout Mode . 4 Assign the New Profile to the Meeting Room. For more information see Creating a New Meeting Room . 5 Configure a V irtual M[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 997 HD Video Resolutions for TIP calls are determin ed according to the following t able: TIP HD Video Resoluti on by Line Rate End point s 1 Configure HDX end points to registe r to Lync Server . 2 Configure H.323 endpoint s to register to DMA as S[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 998 Operations During Ongoing Conferences Moving particip ant s between TIP enabled meetings and non TIP enabled meetings is not po ssible. Monitoring CTS Participant s 1 In the Participant List pane double-click the particip ant entry . Alternative[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 999 • Main Profile - V ideo prot ocol When viewing CTS systems in the Participant s list, the individual video screen s and the Audio Channel ( AUX ) of the CTS system are listed as sep arate particip ants. The Particip ant list below shows a conn[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1000 L ync Particip ants (RTV) 1 In the Participant List pane double-click the particip ant entry . Alternatively , right- click a particip ant and then click Particip ant Properties . The Particip ant Properties - General dialog b ox opens. 2 Click[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1001 Media Info displays RT V Channel S tatus p arameters: Known Limit ations The following may occur in the collaborative en vironment: ● Artifacts and ghosting may appear when Lync Client s and CTS endpoints connect to the VMR . Frequency: Seldo[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1002 ● Auto Layout sometimes ig nored for CTS and Lync Clients calling through DMA . Frequency: Rarely . ● Content sent from HDX endpoint is received by all endpoints for 1 second before stopping. Conference is Content to Le gacy enabled and TIP[...]

Polycom®, Inc. 1003 Appendix J - Restoring Default s Y ou can erase the current Collabo ration Server configur a tion and restore default factory settings. Ther e are two Restore levels: ● S tandard Restore ● Comprehensive Restore This tool is intended for Administrato r users, to be performed pr ior to RMA. S t andard Restore The S tandard Re[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1004 For more information see the Polycom RealPre sence Collaboration Server (RMX) 1500/1800 /2000/4000 Getting St arted Guide, Chapter 2 Procedure 2: Product Registration . Restoring Factory Default s Restoring the Collaboration Server to Factory D[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1005 4 Click the Backup & Configuration option. The Backup Configuration Dialo g box opens. a Click Browse to select the B ackup Directory Path and select Backup . The system initiates the backup of Co llaboration Server configuration files. b O[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1006 USB Restore Restoring the Collaboration Server Using the USB Port ca n be used to set the Collaboration Server back to its factory default settings, if for any combination of factors the system beco mes unstable or un manageable. There are also[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1007 • RealPresence Collabora tion Server (RMX) 4 000 - a t the bottom right corn er of the RTM IP 4000 card on the back panel. Recovery Operations Performed Using a USB Device The USB port of a RealPresence Collabor ation Server in Ultra Secure M[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1008 Comprehensive Restore to Factory Default s Inserting a USB key conta ining a file named RestoreT oFactoryDefault .txt and a l an.cfg file will cause the Collaboration Server to exit Secure Mode and perfor m a Comprehensive Restore to Factory De[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1009 Ste p 7 : Into the Collaboration Server’ s USB port, insert a USB key containing a file nam ed lan.cfg file only . Ste p 8 : Restart th e Collaboration Server. Ste p 9 : From the workstation, connect to the Collaboration Server’ s Alternate[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1010 b In the Network Connections window , d ouble-click the Local Area Connect ion that has Connected status. c In the Local Area Connection S tatus dialog box, click the Properties button.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 101 1 d In the Local Area Connection Prop erties dialog box, select Internet Protocol [TCP/IP] > Properties . e In the Internet Protocol (TCP/IP) Properties dialog box, select Use the following IP address . f Enter the IP address, Subnet mask and[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1012 Reserved IP Addresses g Click the OK button. Step 3: Connect the RMX to the W orkst ation The Alternate Mana gement Network enables direct access to the RMX for support purposes. The Alternate Management Netwo rk cannot be configured and operat[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1013 Step 5: Power the RMX Off and then On. S tep 6: If you are not using a RealPresence Collaboratio n Se rver (RMX) 4000 continue with S tep 9. St e p 7 : Into the Collaboration Server USB port, insert a USB key containin g a file named lan.cfg fi[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1014 b Click OK. If you do not have an Activation Key , click Polycom Resource Cent er to access the Service & Support page of the Polycom website. The system prompt s with a restart dialog box: Step 1 1: Unplug the USB device. ● Remove the US[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1015 T o perform an Emergency CRL Up date procedure: Ste p 1 : Download and save the updated CRL files from the CA Server . Ste p 2 : Disable Secured Communications Mode . Ste p 3 : Open the Certification Repository . Ste p 4 : Update the CRL files.[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1016 Step 4: Up date the CRL files. In the Certificatio n Repository : a Click the CRL tab. b Click Add . c In the Install File dialog box, select the DER or PEM format depending on which file format was chosen in St e p 1 of this procedure. d Click[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1017 b Click OK to update the repository . Step 6: Re-connect to the RMX. a Remove the USB device that w as connecte d in S tep 2a . b Restart the RMX . c In the RMX Management p ane, click the Hardware Monitor button. The Hardware Mon itor pane is [...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1018 The Management Network Pr operties dialog box is displayed. c Select the Secured Communic ation check box. d Click OK . A message informs you that your session will be disconn ected and that you must re-connect the RMX using https in the browse[...]

Polycom®, Inc. 1019 Appendix K - SIP RFC Support SIP RFC Support in RealPresence Collaboration Server (RMX) Systems SIP RFC Description Note 1321 MD5 2032 RTP Payload for H.261 2205 RSVP 2327 Session Description Prot ocol (SDP) 2429 RTP Payload for H.263+ 2833 RTP Payload for DTMF 2617 HTTP Authentication 2976 SIP Info Method 3261 SIP 3264 Offer/A[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1020 4566 Session Description Prot ocol (SDP) 4568 SDP Security Descriptions 4573 H.224 RTP Payload (FECC) 4574 SDP Label Attribute 4582 Binary Floor Control Protocol (BFCP) 4583 SDP for BFCP 4796 SDP Content Attribute 5168 XML Schema for Media Cont[...]

Polycom®, Inc. 1021 Appendix L - Homologation for Brazil H.323 & SIP Protocol Flag Options Using a set of system flags, the us er has the ability to select either Polycom proprietary or H.323/SIP standard pr otocol settings. H.323 & SIP Flag Settings Three flags are enabled on the Collaboration Server, allowing the user to define and selec[...]

RealPresence Collaboration Server (RMX) 1500/1800/2000/4000 Administrator ’s Guide Polycom®, Inc. 1022 Flag name: H323_TIMERS_SET_INDEX Flag descrip tion: Enables or dis ables H.323 ind ex time r according to stan dard or propriet ary H.323 protocol. Section CS_MODULE_P ARAMETERS Possible values: 0 - Set s the H.323 index timer to Polycom p ropr[...]