Polycom IP 320 manual

May, 2007 Edition 1725-11241-001 Rev. A SIP 2.1.1 User Guide for the SoundPoint ® IP 330/320 SIP 2.1.1[...]

Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format. As between the part[...]

iii About This Guide Thank you for choosing the SoundPoint IP 330/320 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearan ces, call hold, transfer, and conference over an IP network. This User Guide provides everything you need to quickly use your new phone. Verify with y[...]

User Guide SoundPoint IP 330/320 iv[...]

v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 330/320 Phone . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP 330/320 Phone . . . . . . . . .[...]

User Guide SoundPoint IP 330/320 vi Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15 Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–16 Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 3 Using the Basic Fe[...]

Conte nts vii Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index–1[...]

User Guide SoundPoint IP 330/320 viii[...]

1 - 1 1 Getting Star ted with Y our SoundPoint IP 330/320 Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with the SoundPoint IP 330/320 phone. The SoundPoint IP 330/320 provid es a powerful, yet flexible IP communications solution, delivering ex cellent voice quality. The graphic di[...]

User Guide SoundPoint IP 330/320 1 - 2 Par ts List The following components are included in your SoundPoint IP 330/320 package: • Polycom SoundPoint IP 330/32 0 phone • handset & handset cord ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 WXYZ 9 OPER PQRS 0 7 Hold Line 2 Line 1 Dial Menu[...]

Getting Started with Y our SoundPoint IP 330/320 Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list be fore installat ion to en sure that you have received each item. If you are missing any items, c ontact your system administrator. Assembling Y our SoundPoint IP 330/320 Phone This secti[...]

User Guide SoundPoint IP 330/320 1 - 4 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system admi nistrator. Power over Ethernet Using a regular CAT5 cable (optional a ccessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant swi[...]

Getting Started with Y our SoundPoint IP 330/320 Phone 1 - 5 2. Connect the headset (optional) to the headset jack on the side of the phone. Attaching the Base The phone base can be attached to the SoundPoint IP 330/320 in one of two ways: • As a desk mount • As a wall mount Refer to the following sections to attach the base to the phone or, fo[...]

User Guide SoundPoint IP 330/320 1 - 6 T o attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the brac ket with their corresponding holes in the phone. 3. Snap them together to lock the base to the phone.[...]

Getting Started with Y our SoundPoint IP 330/320 Phone 1 - 7 T o attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks. 2. On the back of the phone, remove the key located behind the hook switc h and reposition it so that the end tab (at a 45 0 angle) is facing up. 3. Using wall anchors (not included), fas[...]

User Guide SoundPoint IP 330/320 1 - 8 Features of Y our SoundPoint IP 330/320 Phone The features of the SoundPoint IP 330/320 phone are: 1. Message Waiting Indicator —This will alert you to in coming calls, new messages, and other events. 2. Line Icons —Use these keys to activate up to lines that can be assigned to your phone. The associated i[...]

Getting Started with Y our SoundPoint IP 330/320 Phone 1 - 9 — Do Not Disturb — Presence/BLF 3. Soft Keys —The screen will display labels for these keys, to identify their context-sensitive functions. 4. Line Indicators —Individual multi-col or LEDs displa y the dynamic call state and remote user status (busy lamp field ( BLF) an d presence[...]

User Guide SoundPoint IP 330/320 1 - 10 14. Display Control Keys —Use , , , and (arrow keys) to scroll through the displayed in formation. Use (the Select key) to select a fi eld of displayed data or enter edit mode for some settings. 15. Speaker —For ringer and hands-fre e audio output. 16. Hookswitch 17. Graphic Display —Shows information a[...]

Getting Started with Y our SoundPoint IP 330/320 Phone 1 - 11 • The navigation guide icon in the top left-hand corner of the graphic display shows w hich arrow keys can be used at a particu lar sublevel. For example, the following figure shows that , , , and can be used at this point. • To enter text using the dial pad, press the number keys on[...]

User Guide SoundPoint IP 330/320 1 - 12 • Press and hold (for one second) from the idle display: — to point to the contact in t he directory system where you can scroll through the in dividual fields. — to the Placed Calls list when the phone is idle. Pressing again will call the currently highlighted number. Pressing while in the dialing edi[...]

2 - 1 2 Customizing Y our SoundPoint IP 330/320 Phone You can customize your SoundPoint IP 330/320 phone by adju sting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. This[...]

User Guide SoundPoint IP 330/320 2 - 2 Configuring Basic Settings You can configure the following ba sic settings if you press and then select Settings > Basic : • The appearance of the time and date • Display contrast • Headset Memory Mode • Ring type • Language support (localization) • Directory search Appearance of Time and Date T[...]

Customizing Y our SoundPoint IP 330/320 Phone 2 - 3 5. Press to confirm your choice. For example, the following figure shows Clock Time. 6. Press or repeatedly to return to the idle display. Display Contrast T o adjust the contrast on the display to a comfor table level: 1. Press . 2. Select Settings > Basic > Contrast . 3. Press the Up or Do[...]

User Guide SoundPoint IP 330/320 2 - 4 4. Press to confirm your choice. 5. Press or repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabl ed and turn Headset Memory Mode off. T o activate Headset Memor y Mode: >> Press twice. Pressing or Answer soft key to receive a call will now connect to the your headset automatica[...]

Customizing Y our SoundPoint IP 330/320 Phone 2 - 5 6. Press or repeatedly to return to the idle display. Language Suppor t Many languages are supported by th e SoundPoint IP 330/320 SIP phone. T o change the language: 1. Press . 2. Select Settings > Basic > Preferences > Language . 3. Scroll through the list of available languages. 4. Pre[...]

User Guide SoundPoint IP 330/320 2 - 6 3. Using and , select the directory search parameter. Last name is the default directory search parameter. 4. Press to select your choice. 5. Press the Yes or Cancel soft keys to accept or cancel changes. The phone will restart to set the new directory search mode if you pressed the Yes soft key. Managing Call[...]

Customizing Y our SoundPoint IP 330/320 Phone 2 - 7 Press to view the Placed Call s list (shown in the following figure). T o manage the listed calls: • To return the ca ll: — Press to return the call. • To return to the previous menu: — Press . • To store the contact to the Contact Directory: — Press to select the entry, then press the[...]

User Guide SoundPoint IP 330/320 2 - 8 Adding Contacts You can add a contact manual ly or from a call list. Adding Contacts Manually New entries to the Contact Directory are added to the top of the list. T o add a contact manually: 1. Press the Dir soft key and then . A new entry appears at the top of the list. 2. Press to add a new entry. 3. Press[...]

Customizing Y our SoundPoint IP 330/320 Phone 2 - 9 8. Repeat steps 3 to 6 to enter a contact number. T h i s i s a r e q u i r e d f i e l d a n d i t m u s t b e u n i q u e ( n o t a l r e a d y i n t h e d i r e c t o r y ) . Entry to this field is number as denoted by . 9. Repeat steps 3 to 6 to change the Speed Dial Index if desired. It is au[...]

User Guide SoundPoint IP 330/320 2 - 10 a Press the Callers soft key to view the Received Calls li st. b Press to view the Placed Calls list. 2. Use and to scroll t hrough the list t o find the contact. You can also use the * key to Page Up and the # key to Page Down. 3. Press to select the entry. 4. (Optional) Press the Info soft key. The name is [...]

Customizing Y our SoundPoint IP 330/320 Phone 2 - 11 4. Press the Edit soft key. 5. Use and to scroll through the fields, then pr ess to select the field. 6. Make the desired changes. The Ok soft key i s not displayed until a change has been made . The Cancel soft key in this context will cancel th e edit session for the entry and return to the scr[...]

User Guide SoundPoint IP 330/320 2 - 12 3. Press to select the entry. 4. Press the Delete soft key. The contact is deleted from the director y. The next entry in the directory appears. 5. Press repeatedly to return to the idle display. Placing a Call to a Contact T o place a call to a contact: 1. Press the Dir soft key. 2. Use and to scroll t hroug[...]

Customizing Y our SoundPoint IP 330/320 Phone 2 - 13 Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by setting up distinctive rings, send ing them di rectly to your voice mail, or by transferring them direct ly to another party. Distinguishing Calls You can customize your phone so that you can distinguish[...]

User Guide SoundPoint IP 330/320 2 - 14 T o send incoming calls from a par ticular contact directly to voice mail: 1. Press the Dir soft key. 2. Use and to scroll t hrough the list t o find the contact. 3. Press to select the entry. 4. Press the Edit soft key. 5. Press repeatedly until the Auto Reject field i s displayed. 6. Press , and then to cha[...]

Customizing Y our SoundPoint IP 330/320 Phone 2 - 15 6. Press . 7. Enter the number of the party t o w hom you want to divert the call. 8. Press the Ok or Cancel soft keys to accept or cancel changes. 9. Scroll down to the Auto Divert field. 10. Press , and then to change between Disabled and Enabled. 11. Press the Ok or Cancel soft keys to accept [...]

User Guide SoundPoint IP 330/320 2 - 16 Suppor ting Multiple Line Keys Per Line Each line on the phone can be configured to have mor e than one Line Key associated with it. This enhances ca ll visualizat ion and simplifies call handling. If this is the case, the display could resemble the foll owing figure: Incoming calls to th is line will be di s[...]

3 - 1 3 Using the Basic Features of Y our SoundPoint IP 330/320 Phone Your SoundPoint IP 330/320 phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. At any time, only one active call may be in progress on your phone. The [...]

User Guide SoundPoint IP 330/320 3 - 2 To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1 . To re ad about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 330/320 Phone on page 4-1 . If you require additional information or assistance with your new phone, contact yo[...]

Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 3 T o place a call using the handset: 1. Do the f ollowing steps in an y order: — Pick up the handset. — Dial the desired number using the dial pad. T o place a call using Hands-Free Speakerphone mode: 1. Do one of the following steps: a With the handset on-hook, press , , , or t[...]

User Guide SoundPoint IP 330/320 3 - 4 b With the optional headset connected , dial the desired number using the dial pad. Press . c Press . You will hear a dial tone. You can enter the desired number now. T o place a call using the Dial key: 1. Do one of the following steps: a Press the Callers soft key to view the Receive Call list. b Press to vi[...]

Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 5 • Multiple Line Keys per line ***** If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 4-3 for instructions on how to answer a call. Answering When Not in Another Call In all cases, the active call will appear on the grap[...]

User Guide SoundPoint IP 330/320 3 - 6 — The second call will cause a call wait ing tone to be played, the second line status indicator is fast flashing green, and an incoming call icon appears. The call waiting prompt identifying the incoming call er appears for 10 seconds only. You can ignore, answer, or reject the call. (The Reject soft key on[...]

Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 7 ¾ Do one of the following steps: — Answer the call by pressing or associated with the second incoming call. The first call is put on hold and the second call is answered. — Press to put the original call on hold. Soft key labels are updated on the display showing Ignore , Answ[...]

User Guide SoundPoint IP 330/320 3 - 8 Adjusting the V olume Press to adjust receiver volume during a call . Pressing these keys in the idle state adjusts the r inger volume. Redialing a Number T o redial any call placed from your phone: ¾ Refer to To place a call using the Dial key: on page 3-4 . Putting a Call on Hold During a call, press . This[...]

Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 9 Multiple Calls on Hold If multiple calls are on hold, use and to switch between the calls, then press the Resume soft key to retrieve the desired cal l. If two or more calls are on hold, an indication appears on the graphic display, for example “3/4” , indicating that this is t[...]

User Guide SoundPoint IP 330/320 3 - 10 4. When the second party answers, press the Conf soft k ey again to join all parties in the conference. T o split a conference call: ¾ Press the Split soft key to split the conference. Both parties will be on hold. T o set up a conference call using the Join soft key: ¾ When you are in an active call: a If [...]

Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 11 • Attended transfer—The parties are au tomatically connected to each other after you exit the conference. — Set up a conference call and then end your participation. For more information, refer to Se tting Up a Conf erence on page 3-9 . T o transfer a call: 1. During a call,[...]

User Guide SoundPoint IP 330/320 3 - 12 b Press the Dir soft key to access the Contact Directory, use and to access the contacts , and then press . c Press the Callers soft key to access the Received Call list, use and to access the contact, and then press . d Press to access the Placed Call list, use and to access the contact, and then press . At [...]

Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 13 3. Enter a number to forward all future incoming calls to. 4. Press the Enable soft key to confirm call forward ing. The idle display returns with a moving arrow as the line l abel to confirm call forwarding is enabled. T o disable call for warding: 1. Press and select Features &g[...]

User Guide SoundPoint IP 330/320 3 - 14 Multiple Lines and Do Not Disturb If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the list us ing and . For more information, contact your system administrator. Wh en Do Not Disturb is enabled for a particular line, this is indicated by a flashing “X”[...]

Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 15 Assigning New Speed Dial Indexes T o add or edit a speed dial index for an existing contact: 1. Press the Dir soft key. 2. Use and to scroll t hrough the list t o find the contact. 3. Press to select the entry. 4. Press the Edit soft key. 5. Press repeatedly until the speed dial i[...]

User Guide SoundPoint IP 330/320 3 - 16 7. Repeat steps 2 to 5 to enter a contact number. 8. Repeat steps 2 to 5 to change the Speed Dial Index if desired. The index can be any value between the next available index value and the maximum (99). 9. Press the Yes or Cancel soft keys to accept or cancel changes. 10. Press repeatedly to return to the id[...]

Using the Basic Features of Y our SoundPoint IP 330/320 Phone 3 - 17 T o listen to voice messa ges: 1. Press the Msgs soft key or press , select Features > Messages , and then press . 2. Follow voice or visual prompts on the graphic display to retrieve your messages. If multiple lines are configured on your phone, select from which line messages[...]

User Guide SoundPoint IP 330/320 3 - 18[...]

4 - 1 4 Using the Advanced Features of Y our SoundPoint IP 330/320 Phone This chapter provides operating instruct ions for the advanced features of the SoundPoint IP 330/320 phone. This chapter contains instructions on: • Using Automatic Call Distribution • Using Multiple Ca ll Appearances • Using Buddy Lists • Restarting Your Phone To cust[...]

User Guide SoundPoint IP 330/320 4 - 2 T o log into the ACD: 1. Press . 2. Select Features > ACD Login/Lo gout ... 3. Select Login . 4. Press . 5. Enter your user ID and press the Login soft key. 6. Press to display the next field. 7. Press . 8. Enter your password and press the Login sof t key. 9. Press repeatedly to return to the idle display.[...]

Using the Advanced Features of Y our SoundPoint IP 330/320 Phone 4 - 3 T o set ACD agent availability: 1. Press . 2. Select Features > ACD Agent Avai labilit... 3. Use and to switch between Ava ilable and Unavailable settings. 4. Press to select the setting. 5. Press repeatedly to return to the idle display. Repeat steps 1 to 5 to set the ACD ag[...]

User Guide SoundPoint IP 330/320 4 - 4 — Press to put the original call on hold and then answer the incoming call. — Answer the incoming call during the Call Waiting prompt (firs t 10 seconds). Soft key labels are updated o n the display with Ignore , Answer , and Reject . — Wait for the Call Waitin g prompt to disappear, use to scroll to the[...]

Using the Advanced Features of Y our SoundPoint IP 330/320 Phone 4 - 5 Presence T o view and change your presence settings: 1. Press . 2. Select Features > Presence > My Statu s . 3. Use or to scroll through the list, and then press to select your new status. This affects information sent to phones watching you. Presence information will also[...]

User Guide SoundPoint IP 330/320 4 - 6 7. Press the Ok or Cancel soft keys to accept or cancel changes. 8. Press repeatedly to return to the idle display. T o block or unblock a contact from your buddy list: 1. Press the Dir soft key. 2. Use or to scroll through the list to find the contact. 3. Press to select the entry. 4. Press repeatedly until t[...]

Using the Advanced Features of Y our SoundPoint IP 330/320 Phone 4 - 7 3. Do one of the following steps: a If the buddy list is empty, pre ss to enter a new buddy's contact number. b If the buddy list is not empty, use to scroll up the new entry, press to enter a new buddy's contact number. c I f t h e b u d d y l is t i s n o t e m p ty [...]

User Guide SoundPoint IP 330/320 4 - 8 Restar ting Y our Phone Periodically, you may need to restart yo ur phone. The reasons for this include: • Accepting a new config uration • Accepting new software T o restar t the phone: ¾ Do one of the following steps: — Simultaneously press and hold , , and for more than 3 seconds or until a beep is h[...]

5 - 1 5 T roubleshooting Y our SoundPoint IP 330/320 Phone This chapter presents problems, li kely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens and Systems • Calling • Displays • Audio If you still need as sistance, c ontact your system administrator.[...]

User Guide SoundPoint IP 330/320 5 - 2 Power and Star tup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 330/320 phone has no power. Do one of the following steps: • V erify that no lights appear on the unit when it is powered up. • Check if the phone is properly plugged into a functional AC outlet. • Make sure th[...]

T roubleshooting Y our SoundPoint IP 330/320 Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 330/320 phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad. • Place a call to the pho ne from a known working tel[...]

User Guide SoundPoint IP 330/320 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 330/320 phone is not in active state. Do one of the following steps: • Press the keys more slowly . • Check with the syst em administrator to see whether or not the key has been [...]

T roubleshooting Y our SoundPoint IP 330/320 Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: • Check that the displ ay is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugg[...]

User Guide SoundPoint IP 330/320 5 - 6 The phone does not ring. Ring setting or volu me is low . Do one of the following steps: • Adjust the ringing level from th e front panel using the volume up/d own keys . • Check same status of handset, headset (if connected) and through the Hands-Free S peakerphone. Outbound or inbound calling is unsucces[...]

T roubleshooting Y our SoundPoint IP 330/320 Phone 5 - 7 Displays Audio Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: • Check that the displ ay is illuminated. • Make sure the LAN ca[...]

User Guide SoundPoint IP 330/320 5 - 8[...]

Regulator y Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.S.A., and by the laws of the United Sta[...]

User Guide SoundPoint IP 330/320 Regulator y Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for on e ye ar fro m th e da t e of purchase from Polyco[...]

Regulator y Notices Regulator y Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2. This device must accept any interferences received, inclu ding interference that may cau se un[...]

User Guide SoundPoint IP 330/320 Regulator y Notices - 4[...]

Index – 1 Index Symbols # key, page down shortcut 1–10 * key, page up shortcut 1–10 Numerics 123 icon 2–9 A ABC icon 2–8 ACD. See also automatic call distribution answering calls 3–4 assembling your phone 1–3 assigning speed dial indexes 3–14 automatic call distribut ion 4–1 B base, attaching 1–5 block buddies 4–6 buddy lists [...]

User Guide SoundPoint IP 330/320 Index – 2 M managing buddies 4–5 microphone mute 3–7 Microsoft Office Li ve Communications Server 2005 4–4 , 4–6 multiple call appearances 4–3 multiple calls, hold 3–9 multiple keys per li ne 2–16 multiple lines call forwarding 3–12 Do Not Disturb 3–14 ring type 2–4 support for 2–15 Voice Mai[...]

Index Index – 3 T time and date 2–2 transferring calls 3–10 troubleshooting audio problems 5–7 calling problems 5–5 controls problems 5–3 display problems 5–7 power and startup problems 5–2 screen and system problems 5–4 U useful phone tips 1–10 V voice mail 3–16 volume 3–8 W watch buddies 4–5[...]

User Guide SoundPoint IP 330/320 Index – 4[...]