Polycom IP 550 manual

February, 2007 Edition 1725-12500-001 Rev. A SIP 2.1 User Guide for the SoundPoint IP ® 550 SIP 2.1[...]

Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format. As between the part[...]

iii About This Guide Thank you for choosing the SoundPoint IP 550 SIP, a full-duplex, hands-free phone. This unit provides business te le phony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. In this User Guide, you will find ever ything you need to quickly use your ne w phone. Be su[...]

User Guide for the SoundPoint IP 550 iv[...]

v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 550 Phone . . . . . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP 550 Phone . . . . . . . . .[...]

User Guide SoundPoint IP 550 vi Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16 System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Conte nts vii Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index–1[...]

User Guide SoundPoint IP 550 viii[...]

1 - 1 1 Getting Star ted with Y our SoundPoint IP 550 Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance wi th the SoundPoint IP 550 phone. The SoundPoint IP 550 provides a powe rful, yet flexible IP communications solution, delivering excellent v oice quality. The high-resolution graph[...]

User Guide SoundPoint IP 550 1 - 2 Par ts List The following components are included in your SoundPoint IP 550 package: • Polycom SoundPoint IP 550 phone • power adapter (specification varies according to country) • handset & handset cord Directories Applications Conference Transfer Redial Menu Messages Do Not Disturb Hold Note The power [...]

Getting Started with Y our SoundPoint IP 550 Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list be fore installat ion to en sure that you have received each item. If you are missing any items, c ontact your system administrator. Assembling Y our SoundPoint IP 550 Phone This section descr[...]

User Guide SoundPoint IP 550 1 - 4 Connecting Network and Power Source You have two options for network and power source connections. Your system administrator will advise you on which one to use. You can use one of the following methods: • AC power • Power over Ethernet (PoE) AC Power T o connect the AC power: 1. Connect the supplied network c[...]

Getting Started with Y our SoundPoint IP 550 Phone 1 - 5 T o connect the PoE: • Plug the supplied network cable betw een the LAN jack on the phone and an available power and data port on the in-line power switch. Connecting the Handset and Optional Headset T o connect the handset and optional headset: 1. Connect the short straight end of the phon[...]

User Guide SoundPoint IP 550 1 - 6 2. Connect the headset (optional) to the headset jack on the back of the phone. Attaching the Base The phone base can be attached to the SoundPoint IP 550 in one of two ways: • As a desk mount • As a wall mount Handset Headset (optional) For information on supported hea dsets, go to www .polycom.co m/support a[...]

Getting Started with Y our SoundPoint IP 550 Phone 1 - 7 T o attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the brac ket with their corresponding holes in the phone. 3. Snap them together to lock the base to the phone.[...]

User Guide SoundPoint IP 550 1 - 8 T o attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 45 0 angle) is facing up. 3. With mounting tab of the bas e unit fa cing up, fasten the base u[...]

Getting Started with Y our SoundPoint IP 550 Phone 1 - 9 Features of Y our SoundPoint IP 550 Phone The features of your SoundPoint IP 550 phone are: 1. Message Waiting Indicator —This will alert you to in coming calls, new messages, and other events. 2. Display Control Keys —Use , , , and (arrow keys) to scroll through the displayed in formatio[...]

User Guide SoundPoint IP 550 1 - 10 — —Transfer of current call to third party. — —Dials m ost recently dialed party. — —Access local (your phone) and global (your organization) features. — —Receive text and voice messages. — —Cancels ringing and directs incoming calls to your Voice Mail (if s upported). 4. Microphone Mute —Mu[...]

Getting Started with Y our SoundPoint IP 550 Phone 1 - 11 15. Line Indicators —Individual multi-col or LEDs displa y the dynamic call state and remote user status (busy lamp field ( BLF) an d presence). The mapping is: — Solid green—An active call is in progress. — Fast flashing green—There is an Incoming (ringing) call. — Flashing red?[...]

User Guide SoundPoint IP 550 1 - 12 17. Graphic Display —Shows information about call s, mess ages, soft keys, time, date, and other relevant data. — Caller display information—f irst part y, second party, number of calls — Information display line (in order of precedence highest to lowest) • Popup text (like network errors) • Missed ca[...]

2 - 1 2 Customizing Y our SoundPoint IP 550 Phone You can customize your SoundPoint IP 550 phone by adjusting the setting for time and date, display contr ast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contact in different ways. This chapter [...]

User Guide SoundPoint IP 550 2 - 2 Configuring Basic Settings You can configure the following ba sic settings through use of : • Time and date • Display contrast • Backlight inte nsity • Headset Memory Mode • Ring type • Language support (localization) You can mute the microphone and adjust the volume using separate keys. Time and Date [...]

Customizing Y our SoundPoint IP 550 Phone 2 - 3 4. Scroll through the options under each of these selections using the and . 5. Press the Select soft key to confirm your choice. 6. Press or the Exit soft key repeatedly to return to the idle display. Display Contrast T o adjust the contrast on the display to a comfor table level: 1. Press . 2. Selec[...]

User Guide SoundPoint IP 550 2 - 4 5. Press or the Exit soft key repeatedly to return to the idle display. Backlight Intensity Backlight intensity on the SoundPoi nt IP 550 phone has three modes: • Backlight On • Backlight Idle • Dim You can modify the Backlight On intens ity and the Backligh t Idle intensity separately. You can select high, [...]

Customizing Y our SoundPoint IP 550 Phone 2 - 5 • There is an incoming call (ringing) • There is an outgoing call (ringing back) • Any menu shows on the display In all other cases, the mode changes to Backlight Idle. T o modify the backlight intensity: 1. Press . 2. Select Settings > Basic > Backlight Intensity. 3. Select Backlight On I[...]

User Guide SoundPoint IP 550 2 - 6 Headset Memor y Mode This feature is especially useful fo r permanent or full-time headset users. T o permanently enable the Headset Memor y Mode: 1. Press . 2. Select Settings > Basic > Preferences > Headset Memory . 3. Use the or to select Enabled and press the Select soft key to enable Headset Memory M[...]

Customizing Y our SoundPoint IP 550 Phone 2 - 7 T o change the incoming ring to a desired sound: 1. Press . 2. Select Settings > Basic > Ri ng Type . 3. (Optional) If mul tiple li nes are configured on your phone, first select the line to change fr om the list using the and . 4. Using the and , select the desir ed ring type. Press the Play so[...]

User Guide SoundPoint IP 550 2 - 8 3. Scroll through the list of available languages. 4. Press the Select soft key when the desired languag e is highlighted. Text that appears on the graphic displa y will change to the language of your choice. 5. Press or the Exit soft key repeatedly to return to the idle display. Muting the Microphone During a cal[...]

Customizing Y our SoundPoint IP 550 Phone 2 - 9 Managing Call Lists Local lists of missed, recei ved, and placed calls is maint ained by the phone (up to 100 for each list). Press followed by Call Lists > Missed Calls , Received Calls , or Placed Calls as desired. The P laced Call list appears in the follow ing figure. To manage the listed calls[...]

User Guide SoundPoint IP 550 2 - 10 Managing Contacts You can store a large number of contacts in your phone's directory. Contact your system administrator for the exact number. You can add, edit, delete, dial, or se arch for a contact in this directory. Adding Contacts You can add a contact manual ly or from a call list. Adding Contacts Manua[...]

Customizing Y our SoundPoint IP 550 Phone 2 - 11 5. Enter first and/or last name of the contact from the keypad. Use the 1/A/a soft key to select between numeric and upper /lower case alphanumeric modes. Use the Encoding soft key to access special characters in other languages. 6. Enter a contact number. T h i s i s a r e q u i r e d f i e l d a n [...]

User Guide SoundPoint IP 550 2 - 12 11. Press or the Exit soft key repeatedly to return to the idle display. Adding Contacts From Call Lists T o add a contact from a call list: 1. Do one of the following steps: a Press . Select Call Lists >Missed Calls , Received Calls , or Placed Calls as desired. b Press , , or to access the desired cal l list[...]

Customizing Y our SoundPoint IP 550 Phone 2 - 13 3. Use and to scroll t hrough the list t o find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key 5. Make the desired changes. 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press or the Exit soft key repeatedly to return [...]

User Guide SoundPoint IP 550 2 - 14 Placing a Call to a Contact T o place a call to a contact: 1. Press . 2. Select Contact Directory . 3. Use and to scroll t hrough the list t o find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Dial soft key. Searching For a Contact T o search for a par ticular contac[...]

Customizing Y our SoundPoint IP 550 Phone 2 - 15 Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by setting up distinctive rings, send ing them di rectly to your voice mail, or by transferring them direct ly to another party. Distinguishing Calls You can customize your phone so that you can distinguish dif[...]

User Guide SoundPoint IP 550 2 - 16 Rejecting Calls You can customize your phone so that in c oming calls from a particular party are immediately sent to your voice mail. T o send incoming calls from a par ticular contact directly to voice mail: 1. Press . 2. Select Contact Directory . 3. Use and to scroll t hrough the list t o find the contact. Yo[...]

Customizing Y our SoundPoint IP 550 Phone 2 - 17 3. Use and to scroll t hrough the list t o find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key and scroll d own to the Divert Contact field. 5. Enter the number of the party t o w hom you want to divert the call. 6. Scroll down to the Auto Di[...]

User Guide SoundPoint IP 550 2 - 18 Depending on how your phone is configured, the display could resemble one of the following figures: Suppor ting Multiple Line Keys Per Line Each line on the phone can be configured to have mor e than one Line Key associated with it. This enhances ca ll visualizat ion and simplifies call handling. If this is the c[...]

Customizing Y our SoundPoint IP 550 Phone 2 - 19 Suppor ting Shared Lines Your SoundPoint IP 550 supports shared li nes. A shared line is indicated by a different line icon. In the following figure, the line 6721 is private and the line 6723 is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The c[...]

User Guide SoundPoint IP 550 2 - 20[...]

3 - 1 3 Using the Basic Features of Y our SoundPoint IP 550 Phone Your SoundPoint IP 550 phone is design ed to be used like a regular phone on a public switched telephone network (PST N). You call place calls, transfer a call to someone else, or conduct a conference call. At most one active call may be in pr ogr ess on your phone at any time. The a[...]

User Guide SoundPoint IP 550 3 - 2 If you require additional information or assistance with your new phone, contact your system administrator. Placing a Call You can place a call in many ways using your SoundPoint IP 55 0 phone: • using the handset • using the speakerphone • using the headset You can also dial the number first, and then choos[...]

Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 3 T o place a call using the handset: 1. Do the f ollowing steps in an y order: — Pick up the handset. — Dial the desired number using the dial pad. T o place a call using Hands-Free Speakerphone mode: 1. Do one of the following steps: a With the handset on-hook, press or the NewCall[...]

User Guide SoundPoint IP 550 3 - 4 b With the optional headset connected , dial the desired number using the dial pad. Press . Answering a Call When you are not in another call, you ca n answer a call in three basic ways using your SoundPoint IP 550 phone: • using the handset • using the speakerphone • using the headset The steps for answerin[...]

Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 5 Answering When Not in Another Call In all cases, the active call will appear on the graphic display s howing call duration and destination. T o answer a call using the handset: >> Pick up the handset. T o answer a call using Hands-Free Speakerphone m ode: >> Do one of the f[...]

User Guide SoundPoint IP 550 3 - 6 • If your phone is configured for multiple Line Keys per line: — The second call will cause a call wait ing tone to be played, the second Line Key indicator to fast flas h green, and an incoming call icon appears. Caller information for the second Line Key appears on the bottom line of the graphic display. •[...]

Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 7 Answer the incoming call. This places the original call on hol d an d refreshes th e soft key labels . T o answer an incoming call on a line configured for multiple Line Keys: >> Do one of the following steps: — Answer the call by pressi ng associated with the second incoming c[...]

User Guide SoundPoint IP 550 3 - 8 Ending a Call T o end a call: >> Do one of the following steps: — Press the EndCall soft key. — Replace the handset. — Press if in Hands-free Speake rphone Mode, or if in Headset Mode. Redialing a Number T o redial the last call placed from your phone: >> Press . A call to your last placed call i[...]

Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 9 — Press and select Call Lists > Placed Calls , and then scroll through the list to find t he specific call. 2. Press the Dial soft key. Putting a Call on Hold During a call, press or the Hold soft key. This will be i ndicated on the graphic display by the hold icon as the line ind[...]

User Guide SoundPoint IP 550 3 - 10 Multiple Calls on Hold If multiple calls are on hold on a s ingle Line Key, use the and to switch between the calls, then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a si ngle Line Key, an indication appears on the graphic display, for example “2/3”, indicatin[...]

Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 11 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. 3. Call the second party. 4. When the second party answers, press or the Confrnc soft key again to join all parties in the conference. T o split a conference call: >> Press the Split soft k[...]

User Guide SoundPoint IP 550 3 - 12 b If you have more than one call on hold, press the or to switch to one of the calls on hold, press the More soft ke y, and then the Join soft key. A conference is created with active call, the call on hold and yours elf. T o end a conference call: >> Press the EndCall soft key or hang up. The other parties[...]

Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 13 2. Do one of the following steps: — Enter the number to which you want to transfer the call. — Press , select Contact Directory , use and to access the number, and then press the Dial soft key . — Press , select Call List s , select t he appropriate li st, use and to access the [...]

User Guide SoundPoint IP 550 3 - 14 2. Press the Blind soft ke y. 3. Do one of the following steps: — Enter the number to which you want to transfer the call. — Press , select Contact Directory , use and to access the number, and then select the Dial sof t key. — Press , select Call List s , select t he appropriate li st, use and to access th[...]

Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 15 Static For warding T o enable call for warding to another party: 1. Do one of the following steps: — Press and select Features > Forward... — Press the Forward soft key from the idle display. 2. (Optional) If mul tiple li nes are configured on your phone, select the line to for[...]

User Guide SoundPoint IP 550 3 - 16 Dynamic For warding T o for ward an incoming c all to another par ty: 1. With the phone ringing, press the For ward soft key. 2. Enter a number to forward the incoming call to. 3. Press the Enable soft key. The incoming call is forwarded to the other party. If ca ll forwarding is disabled, all fut ure calls will [...]

Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 17 Assigning Speed Dial Keys You can associate contacts with Line Keys for single touch dia ling of frequently used numbers. Speed Dial en tries are consecutively placed next to assigned Line Keys on the phone. When a new entry is added to the Contact Directory, it is automati cally assi[...]

User Guide SoundPoint IP 550 3 - 18 4. Do one of the following steps: — Enter the next available speed dial index. — Delete the existing speed dial index by using followed by , and then enter a new speed dial index. — Press and hold an unassigned . The next available speed di al index will be ass igned automatically. 5. Press the Save or Canc[...]

Using the Basic Features of Y our SoundPoint IP 550 Phone 3 - 19 Using V oice Mail Your voice mail is saved in a centra lized location and may be accessed from your phone. The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the graphic display. If th[...]

User Guide SoundPoint IP 550 3 - 20[...]

4 - 1 4 Using the Advanced Features of Y our SoundPoint IP 550 Phone This chapter provides operating instruct ions for the advanced features of the SoundPoint IP 550 phone. This chapter contains instructions on: • Using Multiple Ca ll Appearances • Using Text Messaging • Using Buddy Lists • Restarting Your Phone To customize your phone, ref[...]

User Guide SoundPoint IP 550 4 - 2 For example, the first figure show s exte nsion 6721 in an outbound call with 6722. The second figure shows an inco ming call from 1-800-665-9266. T o answer an incoming call when configured for multip le call appearances: >> Do one of the following steps: — Press or the Hold soft key to put the original c[...]

Using the Advanced Features of Y our SoundPoint IP 550 Phone 4 - 3 This places the original call on hold and refreshes the soft key labels as indicated in t he foll owing fig ure. If more than two call a ppearances are in use, two will appear on the d isplay and the total number will be indicated by a counter at the bottom right corner of the displ[...]

User Guide SoundPoint IP 550 4 - 4 — Press . Select Features > Messages > Inst ant Messages. — Press the InstMsg soft key to read a message just received . 2. (Optional) If multiple lines are conf igured on your phone, select from which line messages are to be re trieved from the list using and . Messages appear first to last in sent or d[...]

Using the Advanced Features of Y our SoundPoint IP 550 Phone 4 - 5 5. Press the Ok soft key. 6. Do one of the following steps: — Press the Select soft key to choose from various pre-scripted short messages. — Press the Edit soft k ey to compose a custom message. Use dial pa d keys to cy cle through th e character set. Use keys 1, *, 0, and # to[...]

User Guide SoundPoint IP 550 4 - 6 b Press the MyStat soft key. 2. Use or to scroll through the list, and then press the Select soft key to select your new status . This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb. Managing Buddies T o add o[...]

Using the Advanced Features of Y our SoundPoint IP 550 Phone 4 - 7 T o block or unblock a contact from your buddy list: 1. Press . 2. Select Contact Directory . 3. Use and to scroll t hrough the list t o find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Press the Edit soft key and scroll d own to the Block Buddy[...]

User Guide SoundPoint IP 550 4 - 8 T o view and change your privacy list: 1. Press . 2. Select Features > Presence > Buddy Status > Privacy List. 3. Use and to scroll t hrough the list t o find the contact. 4. Press the Edit soft key. 5. For Access , use and to select Enabled. When Access is enabled, you are allowing the contact to see you[...]

Using the Advanced Features of Y our SoundPoint IP 550 Phone 4 - 9 T o restar t the phone: >> Do one of the following steps: — Simultaneously press and hold , , and for more than 3 seconds or until a beep is he ard. — Press , then select Settings > Advanced > Restart Phone . You must enter your password to access this menu. The rest[...]

User Guide SoundPoint IP 550 4 - 10[...]

5 - 1 5 T roubleshooting Y our SoundPoint IP 550 Phone This chapter presents issues, likely ca uses, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens and Systems • Calling • Displays • Audio If you still need as sistance, c ontact your system administrator.[...]

User Guide SoundPoint IP 550 5 - 2 Power and Star tup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 550 phone has no power . Do one of the following steps: • V erify that no lights appear on the unit when it is turned on. • Check if the phone is properly plugged into a functional AC outlet. • Make sure that the p[...]

T roubleshooting Y our SoundPoint IP 550 Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 550 phone does not respo nd. Do one of the following steps: • Check for a response from other feature keys or from the dialpad. • Place a call to the pho ne from a known working telephone.[...]

User Guide SoundPoint IP 550 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 550 phone is not in active state. Do one of the following steps: • Press the keys more slowly . • Make a call to the phone to check for inbound call display and ringing as normal. If[...]

T roubleshooting Y our SoundPoint IP 550 Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 550 phone. Do one of the following steps: • Check that the displ ay is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and [...]

User Guide SoundPoint IP 550 5 - 6 Displays Audio Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 550 phone. Do one of the following steps: • Check that the displ ay is illuminated. • Make sure the LAN cable is inserted properly a[...]

Regulator y Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.S.A., and by the laws of the United Sta[...]

User Guide SoundPoint IP 550 Regulator y Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for on e ye ar fro m th e da t e of purchase from Polycom or[...]

Regulator y Notices Regulator y Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2. This device must accept any interferences received, inclu ding interference that may cau se un[...]

User Guide SoundPoint IP 550 Regulator y Notices - 4[...]

Index – 1 Index Symbols # key, page down shortcut 1–12 * key, page up shortcut 1–12 A AC power 1–4 answering calls 3–4 assembling your phone 1–3 assigning speed dial keys 3–17 B backlight intensity 2–4 base, attaching 1–6 block buddies 4–7 buddy lists 4–5 buddy status 4–8 C call lists missed calls 2– 9 placed calls 2–9 r[...]

User Guide SoundPoint IP 550 Index – 2 multiple call appearances 4–1 multiple calls, hold 3–10 multiple keys per li ne 2–18 multiple lines call forwarding 3–15 Do Not Disturb 3–16 ring type 2–7 support for 2–17 text messaging 4–4 Voice Mail 3–19 muting microphone 2–8 MyStat 4–5 N navigation key usage 1–12 network connectio[...]

Index Index – 3 U up arrow key, Speed Dial Index shortcut 3–17 using SIP URL for calling 3–3 V voice mail 3–19 volume 2–8 W watch buddies 4–6[...]

User Guide SoundPoint IP 550 Index – 4[...]