Polycom MGC-100 manual

MGC-50/MGC-100 Getting S t arted Guide V ersion 8.0[...]

Copyright © 2006 Polyco m, Inc. All Rights Reserved Catalog No. DOC2102C V ersion 8.0 Proprietary and Confidential The information contained herein is the sole intellectual property of Polycom, Inc. No distributio n, reproduction or un authoriz ed use of these materials is permitted without the expressed written consent of Polycom, In c. Informati[...]

Regulatory Notices United St ates Federal Communicatio n Commission (FCC) Part 15: Class A St atement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. T est limits are designed to provide reasonable protection against harmful interference when the equipment is op[...]

EC Mark R&TTE Directive Polycom Inc., declares that the MGC-50 an d MGC-100 with NET -2/4/8 card is in conformity with the following relevant ha rmonized standards: EN 60950: 1992 Including Amendments 1,2,3 & 4 EN 55022: 1994 EN 50082: 1997 Following the provisions of the Council Directive 1999/EC on radio and telecommunication terminal equ[...]

i T able of Content s Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 MGC Unit Main Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 MGC-50/MGC-100 Specifications . . . . . . . [...]

MGC-50/MGC-100 Getting Started Guide ii Video Conference Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Entry Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4 Basic Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 Reservation Templates[...]

iii Defining a Ne w Video M eeting Room . . . . . . . . . . . . . . . . . . . . . . . 7-12 Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Resource Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1 Resources Report - Network Resources . . . . . . . . . . . . . . . . .[...]

MGC-50/MGC-100 Getting Started Guide iv[...]

1-1 1 Before Y ou Begin This Getting S tarted Guide provides informa tion on the i nstallation an d basic operation o f your MGC-50/1 00. For more information o n defining and running conferen ces, defining IVR services and managing the sy stem, refer to the MGC Manager User ’ s Guide V olumes I & II and the MGC Administrator ’ s Guide incl[...]

Chapter 1 - Before Y o u Begin 1-2 MGC Unit Main Features The MGC unit offers the following fea tures: • Supports a large number of ports (48 for th e MGC-50, 96 for the MGC- 100) runnin g at 128 Kbps • Universal slots, telco grade hig h availability with ho t-swappable modules, redu ndancy , on-line upgrading and dyn amic resource allocation ?[...]

MGC-50/MGC-100 Getting Started Guide 1-3 MGC-50/MGC-100 S pecifications T able 1-1 lists the specifications o f the MGC-50 and the M GC-100 units. T able 1-1: MGC Unit Specif ications Physical MGC-50 MGC-100 MGC-100 NEBS Height 16 ” 16 ” 21 ” Width 15 ” , 19 ” with mounting plate 21 ” , 23 ” with mounting plates with unit at 90% 21 ?[...]

Chapter 1 - Before Y o u Begin 1-4 Channel aggregation H.221, BONDING, Multi-Rate (H0) Network Interfaces MGC-50/MGC-100 Network interfaces ISDN: T1 PRI, E1 PRI, Multirate ISDN, NF AS, Leased lines-T1/E1, Switched 56 IP (H.323 and SIP): LAN T1-CAS T1-CAS lines for Audio Only connections AT M : 25 (FVC.COM), 155 (FVC.COM) Serial: V .35, RS449, R S53[...]

MGC-50/MGC-100 Getting Started Guide 1-5 S torage altitude Up to approx. 12,0 00m (40,000ft) Operating ESD +8kV S torage ESD +15kV Conference Setup MGC-50/MGC-100 Integrated scheduler Ye s API to 3rd party reservation systems Ye s Diagnostics MGC-50/MGC-100 Power up Ye s On-line Ye s Remote Ye s Serviceability / Reliability MGC-50/MGC-100 Hot swapp[...]

Chapter 1 - Before Y o u Begin 1-6 Network Equipment, Numbers and Addresses Obtain the following information from your network administrator: • IP address for the MGC-50/MGC-100 • Subnet Mask for the MGC-50/MGC-100 • Default Gateway IP address (optional) • Gatekeeper IP address, if appli cable • DNS IP address, if applicable • SIP serve[...]

2-1 2 Hardware Description The following componen ts make up the MGC unit: • Main Cont rol Module • Backplane • Power Supp ly Module(s) • Fans • Alarms port • Functiona l Modules — ISDN/T1-CAS Net-2/4/8 — IP/IP+ cards — MUX — MUX+ — Audio+12 /24, Audio+24/ 48, Audio+48/ 96 — Stan dard V ideo — V ideo+ — Data • Input/Ou[...]

Chapter 2 - Hardware Description 2-2 MGC-100 Component s Location Figure 2-1 shows the fron t panel of the M GC-100. The front panel provides access to the M ain Control Mo dule, the Func tional Modul es, and the Powe r Supply Modules. Status LEDs on the Main Control Module, Func tional Modules, and Power Supply Modul es indicate the status of the [...]

MGC-50/MGC-100 Getting Started Guide 2-3 Figure 2-2 shows the rear panel of th e MGC-100. The rear p anel provides access to the network I/O card connec tors . I/O cards are inserted via the rear panel. In a ddition, the re ar panel houses t he main power switch, AC inlet, fans, the fuse, additional communications port s and alarm ports. The Alarms[...]

Chapter 2 - Hardware Description 2-4 Figure 2-3 shows th e front panel of the M GC-100 NEBS Standard. The front panel, as in the MGC-100, provid es access to th e Main Control Module, the Functional Modules, and th e Power Supply Mo dules. Status LEDs on the Main Control Modu le, Functional Modu les, and Power Supply Mo dules indicate the status of[...]

MGC-50/MGC-100 Getting Started Guide 2-5 Figure 2-4 shows the rear panel of the MGC-100 NEBS S tandard. The rear panel, as in the standard MGC-100, provides access to the network I/O card conn ectors and fa ns. I/O cards are inserted via the rear panel. Figure 2-4: MGC-100 NEBS St andard R ear Panel with External Connectors[...]

Chapter 2 - Hardware Description 2-6 MGC-50 Component s Location Figure 2-5 shows th e front panel of the MGC-50. The fron t panel prov ides access to the M ain Control Mo dule, the Func tional Modul es, and the Powe r Supply Module. Status LEDs on the Mai n Control Module, Fun ctional Modules, and Power Supply Modul e indicate the status of the sy[...]

MGC-50/MGC-100 Getting Started Guide 2-7 Figure 2-6 shows the rear panel of the MGC-50. I/ O cards are inserted via the rear panel. The rear panel also pr ovi des access to the fa ns, power supply module, netw ork connection s, additional communications ports, the main power switch, AC inlet, and fuse. Figure 2-6: MGC-50 Rear Pa nel with External C[...]

Chapter 2 - Hardware Description 2-8 MGC Unit Component s The following tabl e describes the MGC components. A more detail ed description is fou nd in the MGC-50/MGC -100 Hardware & Installa tion Manual. T abl e 2-1: MGC Component Descri ption MGC Component Descriptio n Control Module The Main Control Modu le performs the conference setup and t[...]

MGC-50/MGC-100 Getting Started Guide 2-9 Functional Modules The Functional Module s, also known as cards, perform the various audio, vid eo, a nd data processing functions for the MGC unit. Both the MGC-100 and the MGC-50 use the same functional modules.Any module can be inserted into any slot and servicing can be performed while the system is in o[...]

Chapter 2 - Hardware Description 2-10[...]

3-1 3 Initial System Configuration The MGC-50/MGC-1 00 requires basic con figuration befo re you can start running confer ences. Initial IP Configuration The system is shipped with a default IP add ress: 129.254.4.8. Ordinarily , you need to change the MCU’ s defa ult IP addres s to the IP address appropriate for th e site's LAN. This sectio[...]

MGC-50/MGC-100 Getting Started Guide 3-2 Figure 3-2: MGC-50 Rear Panel 2. Connect a monitor an d the keyboard t o the appropriat e connectors in the MCU. Figure 3-3: Attaching the Monitor and Key Board to the MGC-100 LAN COM 1 LN K T / R KB0 NET A B LAN ALARMS COM 1 COM MUSIC LINE IN L N K T/R KB0 L NK T / R KB0[...]

Chapter 3 - Initial System Configu ration 3-3 Figure 3-4: Att aching the Monitor and Key Board to the MGC-50 3. Insert t he DOS diskette into the MCU diskette d rive. 4. Reset the MCU (by tu rning it off and then on ), or if it is turne d off, turn it on. The command lin e is displaye d. 5. T ype C: > dir mcucfg and press Enter . 6. T ype C: [...]

MGC-50/MGC-100 Getting Started Guide 3-4 Inst alling the MGC Manager T o configure and control t he MGC unit and to setup con f erences you must install the MGC Manag er software on a customer -provided comp uter or server . Up to 30 MGC Manage r-ena bled PCs can be connected t o each MGC-50 or MGC-100. A single MG C M anager-enabled PC can manage [...]

Chapter 3 - Initial System Configu ration 3-5 The User Informati on screen opens. 6. Enter your name and the name of your company in the approp riate boxes. For a standard installation, enter Polycom in the Serial box. 7. Click Next . Follow the on-screen i nstructions to c omplete the inst allation process. At the end of the inst allation proced u[...]

MGC-50/MGC-100 Getting Started Guide 3-6 S t arting the MGC Manager Once the MGC Manage r application is instal led, it can be used to se t up and monitor multipoi nt audio and video conferences, and to perform system configuration acti vities for the MGC u nit to which it conn ects. T o start the MGC Manage r applicati on: • On the S tart - Prog[...]

Chapter 3 - Initial System Configu ration 3-7 Defining an MCU T o manage and control the MGC unit fro m the MGC Manag er application it must be added to th e MCUs Network list. Th e MCU IP address must match the IP address defined in the MCU. For details, see “Initial IP Conf iguration” on page 3-1 . T o define an MCU Connec tion: 1. In the Br [...]

MGC-50/MGC-100 Getting Started Guide 3-8 Connecting to an MCU Once the MCU connection parameters are defined, the M GC Manager can be connected to all defined MCUs simu ltaneously . The MGC Manager allows you to set up conferences, make reserv atio ns, monitor On Going Co nferences and perform other activities on severa l MCUs. The MGC Manager repo[...]

Chapter 3 - Initial System Configu ration 3-9 Configuring the Network Services The Network Services in clude the parame ters of the networks connected to the MCU. If n o Network Se rvices have be en configured, d epending on your system configuration, th e appropriate Network Service must be config ured. This section describes the config uration of[...]

MGC-50/MGC-100 Getting Started Guide 3-10 3. In the MCU tree , expand the MC U Configurat ion tree. 4. Expa nd the Network Serv ices tree. 5. Righ t-click the Netw ork Services - ISDN icon, and then click New Network Service . The new Network Service configuratio n wizard - Settings tab opens.[...]

Chapter 3 - Initial System Configu ration 3-11 6. In the Se ttings dialog box, define the fol lowing paramet ers: 7. Click Next . The PRI Settings dialog box opens. T a ble 3-1: Settings Dialog Box Options Field Description Net Service Name Enter a uniqu e name using up to 20 characters to identify the Network Service. The Service Provider’s name[...]

MGC-50/MGC-100 Getting Started Guide 3-12 8. In the PRI Settings dialog box, define the following parameters: 9. If you are not defining a sub-service or if you have comp leted the sub-service definition, click Next to contin ue. The Span Defin ition dialog box opens. T o continue the definition of the Network Service without defini ng a sub servic[...]

Chapter 3 - Initial System Configu ration 3-13 10. T o add or modify the sub-service, in the Sub Service dialog bo x define the following parameters: 11 . C l i c k OK . The Sub Service dialog box c loses and you a re returned to t he PRI Settings dia log box (step 9 ) where you clic k Next to co ntinue. T a ble 3-3: Sub Service Dialog Box Options [...]

MGC-50/MGC-100 Getting Started Guide 3-14 12. In the Span Definitio n dialog box, define the fo llowing paramet ers: 13. Click Next to cont inue. The default values displayed for the Sp an’s technical parameters are appropriate for most ISDN n etworks, therefore you skip their d efinition. The Lea sed Lines section of this dialog box is enabled o[...]

Chapter 3 - Initial System Configu ration 3-15 The Spans and Phones dialo g box opens. This dialog box is used to assign circui t identificati on numbers and the dial-in phone number ranges to be used in di al-in conferences. Ci rcuit orders are automa tically assigned to spans. If only o ne service provide r is used, define all the PRI lines he re[...]

MGC-50/MGC-100 Getting Started Guide 3-16 14. Define the Spans and Phones parameters as follows: T o define the NF AS parameters, see the MGC Administrator ’ s Guide , Chapter 3. Defining S p ans 15. T o assign circuit identifi cation numbers and orders: a. In the Span s pane of the Span and Phone dialog box, click the Plus button. T able 3-4: Sp[...]

Chapter 3 - Initial System Configu ration 3-17 The Add Span dialog box opens. b. Defi ne the following parameters: c. Once you have defined al l the identific ation numbers click OK . The Add Span dialog box closes and yo u are returned to the Spans and Phones di alog box. T a ble 3-5: Add Span Dialog Box Options Field Description Circuit ID The Ci[...]

MGC-50/MGC-100 Getting Started Guide 3-18 T o delete a circuit identification entry: • In the Spans pane, click the Circuit Identification entry you want to delete and c lick the Minus button. The entry is deleted. Defining Dial-In Numbers The numbers to be used fo r dial-in connections to mu ltipoint conferences are allocated to the MCU by you r[...]

Chapter 3 - Initial System Configu ration 3-19 T o delete a dial -in number entry: • In the Dial In Phone Number pane, click the entry to delete and cli ck the Minus button. The entry is deleted. Defining the Gateway Range Define the dial-in ranges allo cated to G atewa y Session using th e same procedure as describ ed for the dial-i n numbers al[...]

MGC-50/MGC-100 Getting Started Guide 3-20 T o configure the Net-2/Net-4/Net-8 ISDN Network Interface module: 1. In the Br owser pane, right-clic k the slot con taining the Net-2/4/8 card, and then click Properties . Alternatively , double-click the slot containing the card. The Car d Sett ings – Common Parameters dial og box opens. 2. Clic k the [...]

Chapter 3 - Initial System Configu ration 3-21 Cir cuit ID of the PRI line defi ned in Network Serv ice to the appr opriate span in the Car d Settings - Net-8 Network Para meters . Not all spans may be currently in use. In such a ca se, only the spans being used are configured. 3. T o assign a Circuit ID to the appropriate span: a. In the Span n bo[...]

MGC-50/MGC-100 Getting Started Guide 3-22 2. Righ t-click the un it (span) to con figure and sel ect one of th e clocking options: 3. After setting th e clock source, a Wa r n i n g message box opens, instructing you to reset the MCU. The configuration changes take ef fect only after the n ext MCU reset or start up and they are shown in the Confi g[...]

Chapter 3 - Initial System Configu ration 3-23 IP Network Services The IP Network Service defines th e properties of the IP net work used for connecting IP endpoints to the conferen ce and the IP c ards (installed in the MCU) to which the network i s connected. Several of t he network componen ts are used by both H.323 and SIP endpoi nts to connect[...]

MGC-50/MGC-100 Getting Started Guide 3-24 The new Network Service configuration wizard - Setting dialog box opens. 5. Defin e the followin g fields: T ab le 3-7: Settings Options Field Descrip tion Service Name S pec ify the service name using up to 20 characters. Service T ype IP services use an Ethernet network, which is a LAN standard. The Servi[...]

Chapter 3 - Initial System Configu ration 3-25 Network DHCP-Obtain IP Address Automati cally Select this check box to use a DHCP server for automatic assi gnment and tracking of IP addresses to the conferencing devices. When th e DHCP server is used, the IP address of the card appears as 0.0.0.0. Y ou may prefer no t to select this check box if you[...]

MGC-50/MGC-100 Getting Started Guide 3-26 Defining S tatic Routes 6. T o define a st atic route: a. Click the plus (+) button. The Add Route dialog bo x opens. b. Define the followin g fields: Quality Of Ser vice Quality Of Service Quality of Service (QoS) is an effort to guarantee in advance the quality of data transmission over the network. T o c[...]

Chapter 3 - Initial System Configu ration 3-27 c. Click OK . The system re turns to th e Settings dialog box, displaying the added static route. Defining Qualit y of Service 7. T o define Quality of Service parameters: a. Click the Quality of Service button. The QoS of Ethernet Servic e dialog bo x opens. b. Defi ne the following fields: Ty p e Sel[...]

MGC-50/MGC-100 Getting Started Guide 3-28 c. Click OK to apply yo ur settings an d return to the Settings dialog box. DiffServ and Precedence DiffServ and Precedence are two methods for encoding the packet’s priority in the p acket header . If you are not sure which QoS policy your router supports, select Precedence combined with None in the TO S[...]

Chapter 3 - Initial System Configu ration 3-29 8. In the Se ttings dialog box, Click Next. The DNS Set tings dialog box opens. For H.323 c onferencing, DN S can be used for g atekeeper discov ery using the gate keeper host name. Using NA T T raversal, the DNS is queried for the NA T serv er IP address used for allocatin g the public (external) IP a[...]

MGC-50/MGC-100 Getting Started Guide 3-30 9. Define t he following parame ters: 10. Click Next. T able 3-10 : DNS Settings Options Field Descrip tion Use DNS Servers Select: • Off – DNS servers are not used in the network. • Specify – to manually set the IP address of the DNS servers. • Auto – to automatically detect the DNS IP address,[...]

Chapter 3 - Initial System Configu ration 3-31 The H.323 dialog box opens. 1 1. Define the following parameters: This dialog box is skipped when defining a SIP-only Network Service. T abl e 3-1 1: H.323 Parameters Field Description Forwarding Select this check box to enable Forw arding. Forwarding enables the MCU to indica te the IP address of anot[...]

MGC-50/MGC-100 Getting Started Guide 3-32 Gatekeeper Use Gatekeepe r • Off – select thi s option if a gatekeeper is n ot present in your network. In this case, th e MCU uses the IP addresses for dial out and the endpoints use the IP addresses of the MCU IP cards for dial-in. • Specify – to manually define the IP address of the preferred and[...]

Chapter 3 - Initial System Configu ration 3-33 Service Mode (cont.) • Board Hunting – In this mode, the MCU is registered with the ga tekeeper u sing the Network Service prefix. In additi on, all the IP cards that are defined in the same Network Service register with the g atekeeper with the same prefix. When using the Network Service Prefix fo[...]

MGC-50/MGC-100 Getting Started Guide 3-34 Service mode (cont.) Note : In current Cisco implementations when there is more than one IP card in use, the gatekeeper selects one of the boards that are registered with t he dialed string. Thus the system does not automatica lly forward the ca lls to an available card. T o overcome this problem, combine R[...]

Chapter 3 - Initial System Configu ration 3-35 The following tab le describes th e gatekeeper modes t hat can be configured with each of the listed gatekeepers. 12. Click Next . Prefix (cont.) Y ou ca n define several Network Services on the MCU with each one of them containing one or several IP cards. When a firewall is used, two IP Network Servic[...]

MGC-50/MGC-100 Getting Started Guide 3-36 The SIP dialog box app ears. 13. Define the following parameters: This dialog box is skipped when defining an H.323-only Network Servi ce. T ab le 3-13: SIP Options Field Description Servers Get SIP Servers Automatically Select this option to auto matically retrieve the IP address of the SIP servers. This o[...]

Chapter 3 - Initial System Configu ration 3-37 Configure SIP Servers Manually Select this option to manually configure th e SIP servers. After selecting this option click the SIP Servers button to access the manual co nfiguration window . For detailed informa tion see “T o configure the SIP servers manually:” on page 3-39. Registrati ons Regist[...]

MGC-50/MGC-100 Getting Started Guide 3-38 The following table lists the supported SIP Proxies and their Regi stration modes: Register OnGoing Conference s/ Meeting Rooms/ Entry Queues & SIP Factories Select the conferencing entity to register with the proxy . In SIP conferencing, the Entry Queues, Meeting Rooms and conferences regist er with th[...]

Chapter 3 - Initial System Configu ration 3-39 14. T o configure the SIP servers manually: a. Click the SIP Servers button . The SIP Settings dialog box opens. b. Defi ne the following parameters: IPTEL • Redirect • Forking Nextone • Redirect T abl e 3-14: Supported SIP Proxies and their Registrati on Modes (Continued) SIP Proxy Registration [...]

MGC-50/MGC-100 Getting Started Guide 3-40 SIP Servers Preferred SIP Server Select: • Off – No SIP server is used. Dial-out option is available only whe n conference participants are defined by their IP addresses. • Specify – to manually define the SIP server . IP Address or Name If you have selected Specify , enter either the IP address of [...]

Chapter 3 - Initial System Configu ration 3-41 c. Click OK . The SIP dialog box reappears. 15. Click Next. The Security dialog box opens. The Security dialog box lists the authe nticated entities reg istered with the preferred proxy . The Authentication is done in the SIP server and can be skipped. Outbound Proxy Outbound Proxy is different th an S[...]

MGC-50/MGC-100 Getting Started Guide 3-42 16. Click Next . The Span dialog box opens. This dialog box is used to define t he cards to whic h the network, whose properties are defined in the Ne twork Service, is connected. A span defi nes the card’ s parameters and network setting s. T o delete an existing span, sele ct it and click the minus (-) [...]

Chapter 3 - Initial System Configu ration 3-43 The IP SP AN dialog box o pens. This dialog box is use d to defin e the IP c ard to wh ich the IP n etwork is connected and th at should be used with this Network Service . b. Defi ne the following fields: T abl e 3-16: IP SP AN Options Field Description Circuit ID The Circuit ID is the connection betw[...]

MGC-50/MGC-100 Getting Started Guide 3-44 IP Address The IP address of the IP ca rd installed in the MCU. If the DHCP option is selected for this N etwork Service, this field is d isabled, and shows the address 0.0.0.0, as the IP address will be retrieved from the DHCP . Communication Mode Indicates the data transmission rate and duplex mode. When [...]

Chapter 3 - Initial System Configu ration 3-45 c. Click the Fixed Ports & NA T button to configur e the NA T for each span—as each mapped IP should be kno wn to the firewa ll—and the fixed signaling and med ia ports. Selecting Fixed Ports al lows you to define the p orts that are alloc ated in the firewal l to multimedia (audio, video and d[...]

MGC-50/MGC-100 Getting Started Guide 3-46 d. (Optio nal) Define the foll owing fields. T ab le 3-17: Fixed Ports & NA T Options Field Descrip tion Enable Fixed Port s Enable Fixed Ports Select this check box to enable the configuration of firewall ports used for signaling, control and media. If you are defining a service for local calls that do[...]

Chapter 3 - Initial System Configu ration 3-47 Port Range Definitions (cont.) In this example p ort number 1 037 has not been allocated, as the starting range for audio and video port allocation has to be an even number . If an odd number is entered an error message appe ars to remind you of this requirement. Note: Y ou can allocate the same port n[...]

MGC-50/MGC-100 Getting Started Guide 3-48 When fixed ports are exhau sted Selecting one of the following options defines th e card behavior when all allocated ports in the firewall are exhausted when the initi al number of predicted calls is exceeded. • Allocation port s dynamically - to allocate any of the available ports in the firewall to call[...]

Chapter 3 - Initial System Configu ration 3-49 18. Click OK to return to the Span dialog box. The new span is added to the Spans table. 19. In the Spans dialog bo x, click Finish to complete the IP Network Service de finition. The new networ k service is add ed to the IP Net work Services list. The following i cons are used to ind icate the Network[...]

MGC-50/MGC-100 Getting Started Guide 3-50 By default, the first IP Network Service yo u define is se t as the system default. When defining addi tional IP Network Services this d efault can be changed. For more details, see the MGC Administrator ’ s Guide, Chapter 3 . Assigning Network Services to the IP/IP+ Cards For each IP card installed in th[...]

Chapter 3 - Initial System Configu ration 3-51 4. Double-click the I P card. Alternatively , right-click the IP card icon, and t hen click Properties . The Car d Settings-Commo n Parameters dialog box opens. The Common Parameters tab is fo r viewing purposes only . 5. Click the IP-Network Parameters tab. 6. In the IP-Network Parameters ta b clear t[...]

MGC-50/MGC-100 Getting Started Guide 3-52[...]

4-1 4 About Conferences Different conference types are available according to their initi ation modes: reservationless conferences and scheduled conferences. On-Demand (Reservation-less) Conferencing Reservation-less conferenci ng enables parti cipants to immediately start and connect to an On Go ing Conference from their endp oint, with no adva nc[...]

MGC-50/MGC-100 Getting Started Guide 4-2 database app licatio n whether a conf erence wi th a specific Num eric ID may be started. This is th e method used with W indows Messenger and Of fice Communicator to init iate multipoint V ideo or Audio conferences. For more in formation ab out Ad Hoc conferencing, see the MGC Manager User ’ s Guide, V ol[...]

Chapter 4 - About Co nferences 4-3 V ideo Conference Attributes There are four general ty pes of video conferences: • V ideo Switching - A conference in which al l participan ts use t he same video and audio formats. Whenever a participant starts to spe ak, the participant appears o n all endpoi nts in full screen d isplay as the conference is a [...]

MGC-50/MGC-100 Getting Started Guide 4-4 Entry Queue An Entry Queue is a spe cial routing lobb y that is used for routi ng participants to their target conference. One or several dial-in nu mbers are assigned to the Entry Queue, and they are used by callers to al l conferences. Once cal lers are connected to the Entry Queu e, they are routed and co[...]

5-1 5 Basic Operations This chapter describes ho w to start, monit or and manage On G oing Conferen ces. Reservation T emplates A Reservation temp late includes the conference parameters, such as the conference me dia (audio, vide o), video session, lin e rate, video protoc ol and other video parameters, IVR Service an d more . The reservatio n can[...]

MGC-50/MGC-100 Getting Started Guide 5-2 S t arting a Conference Y ou can start an On Going Conference from one of the default Reservat ion templates prov ided with th e system or you can d efine a new On Going Conference. For more details abou t defining new conferences, see MGC Manager Us er ’ s Guide , Chapter 4, “Defining a new Audio Only C[...]

Chapter 5 - Basic Operatio ns 5-3 4. Right-click the i con of the Reservations in Database template and cl ick S tart Immediately . If more than one MCU is connected, select the name of the MCU to run the conf erence from the pop-up list. The conference begins and appears in the list of On Going Conferences. If no participants were defined in the R[...]

MGC-50/MGC-100 Getting Started Guide 5-4 Vi ewing the Conference Dial-in Properties The dial-in numbers and passw ords needed to enter a conference, including IP Network Pref ixes and Num eric ID s appear in the MGC Manager S tatus pane. T o view the list of On Going Co nfer ences and their dial-in numbers: • Expand the MCU tree, and then click t[...]

Chapter 5 - Basic Operatio ns 5-5 Connecting to a Conference/Entry Queue Defined dial-in participants can conne c t to any conf erence by diali ng the conferen ce dialing str ing (ISDN, H. 323 or SIP). The MCU identifi es their CLI or IP address (as defin ed in the participan t properties) and routes them to the appropriate conference. Dial -out pa[...]

MGC-50/MGC-100 Getting Started Guide 5-6 For example, if the IP Network Servic e prefix is 27, th e conference Numeric ID is 1478 and the conferen ce name is ‘MARKETING’, the partic ipant can dial 271478 or 27MARKETING . IF t he Entry Queue name is EQ1 and its numeric ID is 3000, the part icipant can dial 27 3000 or 27EQ1 to access the MR. IF o[...]

Chapter 5 - Basic Operatio ns 5-7 Monitoring On Going Conferences Y ou can monitor conferen ces and perform various op erations while conferen ces are run ning. Monitoring in volves viewin g the stat us of On Going Conferences and the status of their pa rticipants. Three levels of monitoring are available with the MGC Manager: • General Monitorin[...]

MGC-50/MGC-100 Getting Started Guide 5-8 Monitoring a Conference When you click a conferen ce icon , the co nference appear s in the Stat us pane. However , to get more details regard ing the conference and participants statuses or to moni tor several c onferences simulta neously , it is advised to monitor the conferences in the Monitor pane. Y ou [...]

Chapter 5 - Basic Operatio ns 5-9 The Participant Moni toring Filt er dialog box op ens. 4. Select the appropriate check boxes th at indi cate the statuses to monitor . The following statuses may be selec ted: T a ble 5-1: Participant S tatuses to be Monitored Filtering O ption Description Faulty participant Participants who have problems connectin[...]

MGC-50/MGC-100 Getting Started Guide 5-10 The conferen ce and par ticipan t details a ppear in th e Monitor pane. The S tat us and Monitor panes take the form of a table. Each row represents a conference or a participant. Each c olumn represents a parameter that is bein g monitored. The Conference Name , S t atus , Phone# , Connectio n T ype , Retr[...]

Chapter 5 - Basic Operatio ns 5-11 2. Expand the On Going Conference or Reservatio n to list its p articipant s. The participants are listed belo w the conference or Reservatio n. Differe nt icons are used to indicat e the particip ant roles and thei r connection status. For details, see the MGC Manager User ’ s Guide, V olume I, Chapter 5 . T o [...]

MGC-50/MGC-100 Getting Started Guide 5-12 Particip ant Level Monitoring In addition t o the data that appears in th e Sta t u s and the Monitor panes, you can view detail ed informatio n about th e connection parameters and status of each of the conference participants. T his is especially useful if there is a problem during th e connection of the [...]

Chapter 5 - Basic Operatio ns 5-13 Operations Performed During On Going Conferences The following o perations can be performed d uring On Going Co nferences: • Adding a new partic ip ant to a conference • Connecting/Disco nnecting particip ants • Muting/U nmuting parti cipants • Locking/Unlo ckin g the conference • Changing the co nferenc[...]

MGC-50/MGC-100 Getting Started Guide 5-14 T o add a new participant to a Conference: 1. List the On Going Conferences. 2. Righ t-click the icon o f the conferenc e to which to add a participant, a nd then click New Participant . Alternatively , click the conference icon, and then click the New Particip ant button on th e Conference T oolbar . The P[...]

Chapter 5 - Basic Operatio ns 5-15 3. In the Name box, enter the participant’ s name. 4. For video participan ts using H.221 aggregati on, enter the phone nu mbers separated by sem icolons. For example, for a 2B participant: 9251921; 9251922. If using Bond ing (both numbers are the same), enter the number once. Ex ample: 925192 1. 5. In the C onn[...]

MGC-50/MGC-100 Getting Started Guide 5-16 b. If you are defining an H.323 participant: In the Parti cipant IP box, enter the IP add ress of the partici pant’ s endpoint. Alternatively , in the Alias Name field, enter the Alias of the endpoint as registered wi th the ga tekeeper and then sele ct the Alias T ype. Only H323 ID (digits and letters) a[...]

Chapter 5 - Basic Operatio ns 5-17 3. Click the Participants tab to add participants to the confere nce. The Pr operties - Participants dialog box open s. 4. In the P r e-Defined Participants list, select the particip ants to add and then click the >> button . 5. Alternatively , you can define a new partici pant by clicking the New button. Se[...]

MGC-50/MGC-100 Getting Started Guide 5-18 Making Dial-Out Connections When the Dia l-Out Manually option is selected fo r the conference, the operator connects the di al-out particip ants t o the confer ence. Also when a participant is disc onnected from th e conference, you can reconnect the participant to the conferenc e. T o manually establish a[...]

Chapter 5 - Basic Operatio ns 5-19 Disconnecting Particip ant s When a participant does not need to c ontinue in a conference, you can disconnectin g or delete the participant. When you disc onnect a partici pant, the reso urces assigned to the participant remain alloc ated and the pa rticipant’ s parameters remain in the system memory . This all[...]

MGC-50/MGC-100 Getting Started Guide 5-20 T o delete a participant: 1. In the Monitor pane , S tatus pane or Br owser pane, right-cl ick the participant ic on, and then cl ick Delete . Alternatively , click the Participant icon, and then click the Delete button on the Participan t T oolba r . A confirmation dial og box appears. 2. Clic k YES to con[...]

Chapter 5 - Basic Operatio ns 5-21 T o mute a participant using MGC Manager: • In the Mon itor or the S tatus pane, right-cl ick the particip ant icon, and then click Mute Audio to mute the audio signal, or click Mute Video to mute the video signal. Alternatively , click the Participant icon and then click the Mute Audio button or Mute V ideo but[...]

MGC-50/MGC-100 Getting Started Guide 5-22 T o Lock or Unlock a confer ence: • Right-click the conference icon, and t hen click Lock Confer ence or Unlock Conference . Alternatively , click the Confer ence icon, and then clic k the Lock butt on or Unlock button on the Con fer ence T o olbar . Changing the Conference Duration It is often necessary [...]

Chapter 5 - Basic Operatio ns 5-23 T o change the duration of an On Going Confer ence: 1. In the Br owser , M onitor or S t atus panes, right-click the conference icon, and then click Pr operties . The Confer ence Pr operties di alog box opens. 2. Click the Scheduler tab. 3. Modify the co nference Ending T ime .[...]

MGC-50/MGC-100 Getting Started Guide 5-24 4. Clic k OK . The Confer ence Properties dialog box closes. The conference’ s duration is changed. T erminating a Conference Manually Y ou can manually end the co nference before it s scheduled end ti me. Usually , you will use this option whe n all the partic ipants disconnect ed from the conference, or[...]

Chapter 5 - Basic Operatio ns 5-25 Changing the Layout in a Co ntinuous Presence Conference Y ou can select a particular V ideo Layout (that is a specif ic arrangement of video window s on the screens) or Auto Layout during On Going Continuous Presence conferences. 1. In the Br owser pane, expand the On Going Conference l ist. 2. Right-click the On[...]

MGC-50/MGC-100 Getting Started Guide 5-26[...]

6-1 6 Defining a New Audio Conference The following entiti es can be defined for Audio On ly conferen cing: • Define an Audio Only Entry Queue • Define an On Going Au dio Only Conference • Define an Audio Only Meeting Room Defining a New Audio Only Entry Queue An Audio Only Entry Queu e is used to rout Audio Only pa rticipants to Audio Only c[...]

MGC-50/MGC-100 Getting Started Guide 6-2 The Entry Queue Pr operties dialog box op ens. 3. In the Name box, specify a name for the Entry Queue usin g up to 20 characters. 4. In the Numeric ID box, enter a unique per MCU number (default length is four digits) , or leave this fi eld empty t o let the NCU assi gn one when the Entry Queu e definition i[...]

Chapter 6 - Defining a New Au dio Conference 6-3 participants to co nnect to the tar get conference. For Ad Hoc Entry Queue definition, see the M GC User ’ s Guide, V olume II, Chapter 3. 10. Add a di al-in number to the Entr y Queue by clicking the plus [+] button . 1 1. Up to 16 dial-in phone numbers ma y be assigned to the Entry Queue. — If [...]

MGC-50/MGC-100 Getting Started Guide 6-4 The New Entry Queue is added to the Mee ting Rooms, En try Queues & SIP Factorie s list. T o set the Audio Only Ent ry Queue as the default Entry Queue, see Chapter 7, “Creating an O n Going V ideo Conference” on pag e 7-6.[...]

Chapter 6 - Defining a New Au dio Conference 6-5 Defining an On Going Audio Conference The following procedure d escribes the main parameters required to define an Audio conference without Encryp tion. For a detailed descriptio n of all parameters, see the MGC Manager User ’ s Guide V oicePlus Edit ion, Chapter 2 . T o define a new On Going Audio[...]

MGC-50/MGC-100 Getting Started Guide 6-6 3. If Audio Look & Feel is not set for the MCU, in the Media box, select Audio to define an Audio On ly conference and hi de the video properties. If Audio Look & Feel is set for the syst em, the conference is automatically set to Audio and all the video parameters are hidden. 4. In the Name box, ent[...]

Chapter 6 - Defining a New Au dio Conference 6-7 10. Click the Settings tab. The Pr op erties - Settin gs dialog box ope ns. Parameters in the Confer ence Pr operties - Sett ings dialog bo x are grouped in two mai n panes: Ge neral Settings and Media Settin gs . By default, only the Basic settings in these panes are displayed wh en you first open t[...]

MGC-50/MGC-100 Getting Started Guide 6-8 13. If you want to set up advanced para meters, click the Advanced button on either pane. For more information, see the MGC Manager User's Guide V oice Plus Edition, Chapter 2. 14. Click the Participants t ab to add predefined participants to th e conference. For more information, see Chapter 5, “Addi[...]

Chapter 6 - Defining a New Au dio Conference 6-9 Defining a New Audio Only Meeting Room A Meeting Room is a conference rese rvation without allocate d resources whose default duration is set t o 2 hours. A Meeting Room i s created once, and can be activat ed as many time s as required. T o define a New Me eting Room: 1. Expand the MCU tree. 2. Righ[...]

MGC-50/MGC-100 Getting Started Guide 6-10 5. Usually Meeting Room s include un defined parti cipants. However , it is possible to add define d participants from the Pr e-Defined Pa rticipants list, by selecting the participants and then clicking the >> bu tton. Alternatively , you can define a new particip ant by clicking the New button. 6. I[...]

Chapter 6 - Defining a New Au dio Conference 6-11 9. Se lect the Limited Sequences check box, t o limit the nu mber of times that th e Meetin g Room can be activa ted . If this check bo x is cleared, the Meeting Room can be activa ted an unlimite d number of time s. 10. In t he Number of Occurr ences field, determine the number o f times th e Meeti[...]

MGC-50/MGC-100 Getting Started Guide 6-12[...]

7-1 7 Defining a New V ideo Conference The following entities can be defined for V ideo conf erencing: • Define a V ide o Entry Queue • Start an On Going V ideo Conference • Set up a V ideo Meeti ng Room Defining a New V ideo Entry Queue Y ou can create several Entry Queues, each with a dif ferent set of parameters, to match the parameters of[...]

MGC-50/MGC-100 Getting Started Guide 7-2 T o define a new V ideo Entry Queue: 1. Expa nd the MCU tre e, right-click the Meeting Rooms, Entry Queues and SIP Factorie s icon and then click New Entry Queu e . The Entry Queue Pr operties dialog box op ens. 2. In the Name box assign a name to the Entry Queue using up to 20 characters. 3. T o manually as[...]

Chapter 7 - Defining a New Video Conference 7-3 4. In the Entry Queue Service box select a predefined Entry Queue Services that will be used to play v oice messages and prompts to participan ts waiting in the Entry Queue. Leave this field blank to use a default Ent ry Queue Service, if one is defined. 5. In the T ar get Confer ences area: a. Select[...]

MGC-50/MGC-100 Getting Started Guide 7-4 The new Entry Queue is added to the Meeting Room s, Entry Queues & SIP Factorie s list. Setting an Entry Queue as Default A default En try Queue can be defined for the MCU, rega rdless of the dialed IP card. The new de fault Entry Q ueue can be eith er a video Entry Queue or an Audio Only Entry Queue. Pa[...]

Chapter 7 - Defining a New Video Conference 7-5 Creating a T arget Conference from an Entry Queue Y ou can create a new On Going confer ence or Reservation with the sa me parameters as the Entry Queue. This i s especially useful for V id eo Switching conferenc es, since thei r parameters mu st be the same as those of the Entr y Queue. The Entry Que[...]

MGC-50/MGC-100 Getting Started Guide 7-6 Creating an On Going V ideo Conference The following procedure describes the mai n parameters required to set up a V ideo Conference. For a detailed descri ption of all param eters, see the MGC Manager User’ s Guide, V olume I, Chapter 4 . T o create an On Going Confer ence: 1. Expa nd the MCU tree, right-[...]

Chapter 7 - Defining a New Video Conference 7-7 4. In the User Defined Fields boxe s, enter the requested informa tion (if required). 5. Change the Conference’ s Duration if required. 6. In the Supported Network box, select the app ropriate network ty pes that will be used to connect particip ants to the co nference. Select IP to allow only IP pa[...]

MGC-50/MGC-100 Getting Started Guide 7-8 12. Optional. In th e W eb/Chairperson Passwor d box, enter the chairperson password (if th is option is enabl ed in the IVR Service assigne d to the conferen ce). 13. Click the Se ttings tab. The Pr operties - Settings dialog bo x opens. The parameters described here are the Basic parameters. The Advanced p[...]

Chapter 7 - Defining a New Video Conference 7-9 connect part icipants to the conference at t his line rate o r lower , according to their individual capab ilities. In a Confer ence On Port (COP) , select the estimated highest transfer rate common to al l particip ants. In this mo de, all confe rence part icipants must use the same video parameters.[...]

MGC-50/MGC-100 Getting Started Guide 7-10 Confer ence Pr operties - General tab. For more information about COP , see “V ideo Conference T ypes” on page 4-3. 19. T o force a ll participants t o use encryptio n, select the Encryption check box. For details about Encryption and encrypted conf erences, see the MGC Manager User's Guide, V olum[...]

Chapter 7 - Defining a New Video Conference 7-11 Alternatively , select the Auto Layout check box to have the system automatically and dynamically appl y layouts with th e appropri ate number of display wind ows according to the number of connected video participants. 24. In a Continuous Presence conference, you can add visual effects, suc h as bor[...]

MGC-50/MGC-100 Getting Started Guide 7-12 Defining a New V ideo Meeting Room A Meeting Room is a conference rese rvation without resource allo cation, whose default dura tion is set to 2 ho urs. T o define a New V ideo Meeting Room: 1. Expa nd the MCU tree. 2. Righ t-click the Meet ing Rooms, Entry Queues & SIP Factories icon , and then click N[...]

8-1 8 Management T ools V arious management to ols are availabl e to the MGC-50/1 00. For detail s on other management tools, see the MGC Administrator ’ s Guide . Resource Report The Resource Report displays the number of ports t hat can be alloca ted to participants and t he number of ports that are currentl y assigned to On Going Conferences, [...]

MGC-50/MGC-100 Getting Started Guide 8-2 The Resour ce Report dialog box opens. The Resource Report window con tains the following columns: T abl e 8-1: Resource Report Columns Column Title Description Subject T ype of MCU resource. Inclu des the Network Resources that are used by participant s to connect to the system, and Media Resources that are[...]

Chapter 8 - Management T ools 8-3 Resources Report - Network Resources The Network Resour ces describes the band width and po rt availability for participants conn ecting over va rious types of n etworks. This info rmation includes networ k reso ur ces only . In order for participants t o connect to a conferen ce, they ma y also require Audi o+, V [...]

MGC-50/MGC-100 Getting Started Guide 8-4 Resource Report - Ne twork Resources Det ails • ISDN Services - ISDN Network Services. This se ction describes the available ba ndwidth, in B channels, fo r each type of ISDN connect ion. Only the instal led types of con nections are di splayed: — E1 - Number of channels on E1 ISDN interfaces — T1 - Nu[...]

Chapter 8 - Management T ools 8-5 Resources Report - Media Resources Media Resources used by participants from di fferent types of networks are displayed in the lower secti on of the Resour ces Report window . T o view the Media Resour ces details, use the scroll bar on th e right side of the win dow . Media Resources Area Paramet ers Description E[...]

MGC-50/MGC-100 Getting Started Guide 8-6 -Quad Mode must run on the V ideo+8 card. Participants from multiple V ideo+8 cards c an take part in a single conferenc e. — V i deo Processors - T otal num ber of video processors fr om all V ideo+8 cards in stalled in the MCU. Each vi deo processor can run a single Conti nuous Presence o r T ranscoding [...]

Chapter 8 - Management T ools 8-7 The followin g modes are availa ble: — Circular - The system allocates the next available sequential unit in the order in which it is numbered on t he card according to the unit numbers. For example, if the last used unit is 2, the next time a conference is run, the system will allocate units starting with unit 3[...]

MGC-50/MGC-100 Getting Started Guide 8-8 Listing the Inst alled Cards Y ou can check which func tional modules are installed in a p articular MCU by listing them. T o list an MCU’ s functional modules: 1. In the Br owser pane, expand the MCU tree. 2. Expa nd the MCU Co nfiguratio n tree. 3. Expa nd the Car d s tree. All the MCU slots are list ed [...]

Chapter 8 - Management T ools 8-9 When the Car ds icon in th e Br owser pane is double-c licked, the S tatus pane displays the status of the card. Occupied slot s appear in green while e mpty slots appear in g rey . The slot number appear s next to the slo t icon. T able 4-2 d escribes th e S tatus pane columns. T a ble 8-2: MCU's Cards St atu[...]

MGC-50/MGC-100 Getting Started Guide 8-10 For more information about vi ewing ca rd paramet ers, see MGC Manager Administrator ’ s Guide , Chapter 4. Clock This column is valid only for ISDN and Serial (MPI-8) Network Interface cards. On the Net-2/Net-4/Net-8 Network Interface Module, the Master and the Backup clocks can be set on any of the span[...]

Chapter 8 - Management T ools 8-11 MCU Fault s Report The Faults function records faults related to the MCU that are e ncounte red during operatio n. T o view the Faults list: 1. Right-click th e MCU icon, and then click Faults .[...]

MGC-50/MGC-100 Getting Started Guide 8-12 The Faults window opens. The following colu mn s appear in the Faults report: T able 8-3: Faul ts Col umns Field Descrip tion Time Lists the date and time that the fault occurred. This column also includes the icon indicating the fault Level. The Levels and the ir icons are detailed in the Level fiel d. Cat[...]

Chapter 8 - Management T ools 8-13 2. Y ou may save the Faults report to a text file. T o do so, click the Save to file button. The Save As dialog box opens. 3. Se lect a destin ation folder and en ter the file name, a nd then click Save . Y o u are returned to the Faults window. 4. T o exit the Faults windo w without savi ng the data to file, clic[...]

MGC-50/MGC-100 Getting Started Guide 8-14 Reset MCU The Reset MCU function is used to reset the MCU when there are subst antial changes to the MCU hardware, or when there are problems with the MCU. If a reset is performed whi le running On Going Conferences, at the end of the MCU S tartup, these conferences are au tomatic ally restored with all the[...]