Polycom SoundPoint IP 670 manual

August, 2008 Edition 1725-12679-001 Rev. B SIP 3.1 User Guide for the Polycom ® SoundPoint ® IP 670 Phone SIP 3.1[...]

Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, el ectronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format. As between the part[...]

iii About This Guide Thank you for choosing the SoundPoint IP 670 , a full-duplex, hands-free SIP desktop phone. This unit pr ovides busi ness telephony features and functions such as multiple call appe arances, call hold, transfer , and conference over an IP network. This guide provides everything you need to quickly use your new phone. Be sure to[...]

User Guide SoundPoint IP 670 Phone iv[...]

v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your SoundPoint ® IP 670 Desktop Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1?[...]

User Guide SoundPoint IP 670 Phone vi Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–12 Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15 Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Conte nts vii Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5 Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6 Integrating With Microsof t Live Communications Server 2005 . . . . 4–7 Recording a Call . . . . . . . . . . . . . . [...]

User Guide SoundPoint IP 670 Phone viii[...]

1 - 1 1 Getting Star ted with Y our SoundPoint ® IP 670 Desktop Phone This chapter provides basi c installation ins tructions and informati on for obtaining the best performance with the SoundPoint IP 670 desktop phone. The SoundPoint IP 670 provides a powe rful, yet flexible IP communications solution, delivering excellent v oice quality. The hig[...]

User Guide SoundPoint IP 670 Phone 1 - 2 To customize your phone, refer to Customizing Your SoundPoint ® IP 670 Desktop Phone on page 2-1 . To read about the p hone’ s basic feat ures, refer to Using the Basic Fe atures of Yo ur SoundPoint ® IP 670 Desktop Phone on page 3-1 . To read the phone’s advanced features, refer to Using the Advanced [...]

Getting Started with Y our SoundPoint ® IP 670 Desktop Phone 1 - 3 • Phone Base • Network / Power Cable • Quick Start Guide and registration card Check this list be fore installat ion to en sure that you have received each item. If you are missing any items, c ontact your system administrator. Assembling Y our SoundPoint ® IP 670 Desktop Ph[...]

User Guide SoundPoint IP 670 Phone 1 - 4 AC Power T o connect the AC power: 1. Connect the supplied network cable between the LAN jack on the phone and the LAN port on the wall or hub/switch device port. 2. Connect the DC plug on the power adapter to the DC 48V jack marked on the phone. 3. Connect the country-specific AC cord to the power adapter. [...]

Getting Started with Y our SoundPoint ® IP 670 Desktop Phone 1 - 5 T o connect the PoE: • Plug the supplied network cable betw een the LAN jack on the phone and an available power and data port on the in-line power switch. Connecting the Handset and Optional Headset T o connect the handset and optional headset: 1. Connect the short straight end [...]

User Guide SoundPoint IP 670 Phone 1 - 6 2. Connect the headset (optional) to the headset jack on the back of the phone. Attaching the Base You can attach the base to the SoundPoint IP 670 phone in one of two ways: • As a desk mount • As a wall mount Handset Headset (optional) For information on supported headsets, go to www .polycom.com/suppor[...]

Getting Started with Y our SoundPoint ® IP 670 Desktop Phone 1 - 7 T o attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the brac ket with their corresponding holes in the phone. 3. Snap them together to lock the base to the phone.[...]

User Guide SoundPoint IP 670 Phone 1 - 8 T o attach the base as a wall mount: 1. Place all cords in the recessed area above the modular jacks. 2. On the back of the phone, remove the key located behind the hookswitch and reposition it so that the end tab (at a 45 0 angle) is facing up. 3. With mounting tab of the bas e unit fa cing up, fasten the b[...]

Getting Started with Y our SoundPoint ® IP 670 Desktop Phone 1 - 9 Registering Y our SoundPoint ® IP 670 Desktop Phone Generally, your phone will be de ployed with multiple other phones. In this case, your system administrator wi ll configure the phone parameters beforehand, so that after you set up yo ur phone, the phone will be registered and r[...]

User Guide SoundPoint IP 670 Phone 1 - 10 The features of your SoundPoint IP 670 phone are: Item Description 1 Message Waiting Indicator Alert for voice and text (instant) messages. 2 Arrow Keys Scroll through displayed informa tion. Select a field of displayed data. Delete displayed data. 3 Feature Keys Access import ant featu res u sin g these ke[...]

Getting Started with Y our SoundPoint ® IP 670 Desktop Phone 1 - 11 6 Speakerphone Allows for hands-free co mmunication during calls. 7 Hands-free Microphone Picks up audio during hands-free calls. Place your phone on a hard, flat surface for best results. 8 Volume Keys Adjusts the volume of the handset, headset, speaker , and ringer . 9 Dial Pad [...]

User Guide SoundPoint IP 670 Phone 1 - 12 14 Line/Speed Dial Key Use these keys to activate up to six lines or speed dials that can be assigned to your phone. 15 Line Indicators Individual multi-color LEDs display the dynamic call state and remote user st atus (busy lamp field (BL F) and presence). The ma ppin g is: • Solid green—An a ctive cal[...]

Getting Started with Y our SoundPoint ® IP 670 Desktop Phone 1 - 13 Icons associated with the line keys appear on the graphic display and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) V oice mail/T ext messages S pee d dial Ringing Call in progress with HD V oice Call in progress Call Forwar[...]

User Guide SoundPoint IP 670 Phone 1 - 14 Before Y ou Use Y our SoundPoint ® IP 670 Desktop Phone Using the Navigation Keys To help you navigate menus an d enter data, use these tips: • To scroll through lists, use and or hold down and . • Press the * key to page up. Press the # key to page down. Use these shortcuts when lists appear on more t[...]

Getting Started with Y our SoundPoint ® IP 670 Desktop Phone 1 - 15 The USB port is on the back of your SoundPoin t IP 670 as shown below: When you plug in the USB device, the USB device is supported and the message “USB device attached.” app ears. When you remove the USB device, the message “USB device removed.” appears. Cleaning the LCD [...]

User Guide SoundPoint IP 670 Phone 1 - 16[...]

2 - 1 2 Customizing Y our SoundPoint ® IP 670 Desktop Phone You can customize your SoundPoint IP 670 desktop phone by adjusting the setting for time and date, display contra st, and ring type, for example. You can add contacts to the phone’s directory ma nually or from call lists. You can handle incoming calls from differ ent contacts in differe[...]

User Guide SoundPoint IP 670 Phone 2 - 2 Configuring Basic Settings You can configure the following ba sic settings through use of : • Appearance of the time a nd date • Display contrast • Backlight inte nsity • Headset Memory Mode • Headset hookswitch selection • Ring type • Language support (localization) • Background pattern You [...]

Customizing Y our SoundPoint ® IP 670 Desktop Phone 2 - 3 4. Using and , scroll thr ough the options under each of these selections. 5. Press the Select soft key to confirm your choice. The following figure shows the Clock Time menu. 6. Press to return to the idle display. Changing the Display Contrast T o adjust the contrast on the display to a c[...]

User Guide SoundPoint IP 670 Phone 2 - 4 Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 670 phone has three components: • Backlight On • Backlight Idle • Maximum Intensity You can modify the Backlight On intens ity and the Backligh t Idle intensity separately. You can select high, medium, low, and off levels for bot[...]

Customizing Y our SoundPoint ® IP 670 Desktop Phone 2 - 5 2. Select Settings > Basic > Backlight Intensity . 3. Select Backlight On Int ensity . 4. Use or to select high, medium, low, or off, and then press the Select soft key. The default level is medium. 5. Select Backlight Idle Intensit y . 6. Use or to select high, medium, low, or off, a[...]

User Guide SoundPoint IP 670 Phone 2 - 6 9. Press the Ok or Cancel soft keys to accept or cancel changes. 10. Press to return to the idle display. Enabling the Headset Memor y Mode This feature is especially useful fo r permanent or full-time headset users. T o permanently enable the Headset Memor y Mode: 1. Press . 2. Select Settings > Basic &g[...]

Customizing Y our SoundPoint ® IP 670 Desktop Phone 2 - 7 Selecting the Correct Headse t for Electronic Hookswitch This feature allows you to answer your phone when you are using a headset. T o select a headset that suppo r ts electronic hooksw itch: 1. Press . 2. Select Settings > Basic > Preference s > Headset > Analog Headset Mode .[...]

User Guide SoundPoint IP 670 Phone 2 - 8 4. Use and to select the desired ring type. To hear the selected ring type, press the Play soft key. 5. Press the Select soft key to change to the selected ring type. 6. Press to return to the idle display. Changing the Language Many languages are supported by the SoundPoint IP 670 phone. T o change the lang[...]

Customizing Y our SoundPoint ® IP 670 Desktop Phone 2 - 9 4. Press the Select soft key. Text that appears on the graphic displa y will change to the language of your choice. 5. Press to return to the idle display. Changing the Graphic Display Background You can change the picture or design design that appears on the graphic display. A default back[...]

User Guide SoundPoint IP 670 Phone 2 - 10 4. Press the Select soft key. 5. Press to return to the idle display. Muting the Microphone During a call, press . The Message Waiting Ind icator turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Headset, and [...]

Customizing Y our SoundPoint ® IP 670 Desktop Phone 2 - 11 Manage the call list by doing the following : • To edit the phone number, press the Edit soft key. • To return the ca ll, press the Di al soft key. • To view information about the call, press the Mo re soft key followed by the Info soft key. • To store the contact in the Contact Di[...]

User Guide SoundPoint IP 670 Phone 2 - 12 You may have access to your cor porate directory through your phone. Your system administrator determines which contacts you have access to. You can place calls to contacts in your corpor ate directory. You may be able to add contacts from the corporate director y to your local contact directory. Adding Con[...]

Customizing Y our SoundPoint ® IP 670 Desktop Phone 2 - 13 7. (Optional.) Change the Speed Dial Index field. It is automatically assigned to the next available inde x value. For more information, refer to Assigning Sp eed Dial Keys on page 3-22 . 8. (Optional.) Change the Ring Type and Divert Contact fields. These fields may be left blank. For mor[...]

User Guide SoundPoint IP 670 Phone 2 - 14 2. Use and to highlight the contact. You can also use the * key to Page Up and the # key to Page Down. 3. Press the More soft key, and then the Save soft key to save the contact in the phone’s directory. 4. Press to return to the idle display. Adding Contacts From the Corpora te Director y T o add a conta[...]

Customizing Y our SoundPoint ® IP 670 Desktop Phone 2 - 15 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic displ ay. Only the first name, last name, and phone number are saved. If the contact already exists in the co ntact directory, “Entry already exists” appears. 6. Pres[...]

User Guide SoundPoint IP 670 Phone 2 - 16 Deleting Contacts T o delete a contact from the local contact director y: 1. Press . 2. Select Contact Dire ctory . 3. Use and to highlight the contact. You can also use the * key to pag e up and the # k ey to page dow n. 4. Press the More soft key twice, and then pr ess the Delete soft key. The contact is [...]

Customizing Y our SoundPoint ® IP 670 Desktop Phone 2 - 17 4. Press the View soft key. The contact’s information appears on the graphic display. 5. Press the Dial soft key. Searching for Contacts T o search for a contact in the local contact director y: 1. Press . 2. Select Contact Dire ctory . 3. Press the More soft key, and then the Search sof[...]

User Guide SoundPoint IP 670 Phone 2 - 18 2. Select Corporate Directory . 3. Search for the contact in one of the following ways: — Use and to highlight the contact. You can also use the * key to page up and the # key to page down. — Press the Search sof t key, and then enter the first fe w letters or numbers of the first name, last name, or an[...]

Customizing Y our SoundPoint ® IP 670 Desktop Phone 2 - 19 Managing Incoming Calls You can distinguish incoming calls by se tting distinctive ring s for contacts in your contact di rectory, sending particular calls directly to y our voice mail, or transferring particular calls to another party. Distinguishing Calls You can customize your phone so [...]

User Guide SoundPoint IP 670 Phone 2 - 20 Rejecting Calls You can customize your phone so that in c oming calls from a particular party are immediately sent to your voice mail. T o send incoming calls from a contact directly to voice mail: 1. Press . 2. Select Contact Dire ctory . 3. Use and to highlight the contact. You can also use the * key to p[...]

Customizing Y our SoundPoint ® IP 670 Desktop Phone 2 - 21 3. Use and to highlight the contact. You can also use the * key to pag e up and the # k ey to page dow n. 4. Press the Edit soft key, and then scroll to the Divert Contact fiel d. 5. Enter the number of the party t o w hom you want to divert the call. 6. Scroll to the Auto Divert field. 7.[...]

User Guide SoundPoint IP 670 Phone 2 - 22 • One line, 3163 • Two lines, 3161 and 3163 Suppor ting Multiple Line Keys Per Line Each line on the phone can be configured to have mor e than one Line Key associated with it. This enhances ca ll visualizat ion and simplifies call handling. If this is the case, the display could resemble the foll owing[...]

Customizing Y our SoundPoint ® IP 670 Desktop Phone 2 - 23 Suppor ting Shared Lines Your SoundPoint IP 670 phone supports shared lines. A shared line is ind icated by a different line icon. In the following f igure, the lines 3161 and 3163 are private and the line 3166 is shared. If two phones share a line, an incoming call to that number will cau[...]

User Guide SoundPoint IP 670 Phone 2 - 24[...]

3 - 1 3 Using the Basic Features of Y our SoundPoint ® IP 670 Desktop Phone Your SoundPoint IP 670 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. At any time, at most one active call may be in progress on yo[...]

User Guide SoundPoint IP 670 Phone 3 - 2 Phone on page 4-1 . To add a SoundPoint IP Expansion Mod ule to your SoundPoint IP 670 phone, refer to Using the SoundPoint ® IP Color Expansion Module on page 5-1 . If you require additional information or assistance with your new phone, contact your system administrator. Placing Calls You can place a call[...]

Using the Basic Features of Y our SoundPoint ® IP 670 Desktop Phone 3 - 3 T o place a call using the handset: >> Do the f ollowing steps in an y order: — Pick up the handset. — Dial the number using the dial pad. T o place a call using Hands-Free Speakerphone mode: >> Do one of the following: — With the handset on-hook, press , ,[...]

User Guide SoundPoint IP 670 Phone 3 - 4 T o place a call using the headset: >> Do one of the following: — With the optional headset connected, press or the New Call soft key to obtain dial tone. Press . Dial the desired number using the dial pad. — With the optional headset connected , dial the desired number using the dial pad. Press . [...]

Using the Basic Features of Y our SoundPoint ® IP 670 Desktop Phone 3 - 5 • Multiple L ine Keys per line If your phone is configured with mu ltiple call appearances, refer to Using Multiple Call Appearances on page 4-1 for instructions on how to answer a call. Answering When Not in Another Call In all cases, the active call will appear on the gr[...]

User Guide SoundPoint IP 670 Phone 3 - 6 — Press the Answer soft key. T o answer a call using the headset: >> Press . If Headset Memory Mode is acti vated, press or the Answer soft key. Answering When in Another Call If you have an active call, and an incomi ng call arrives on the same line, do one of the following: • If your phone is con[...]

Using the Basic Features of Y our SoundPoint ® IP 670 Desktop Phone 3 - 7 T o answer an incoming call on a line configured for multiple Line Keys: >> Do one of the following: — Press next the flashing green indicator. The first call is placed on hold and the second call become the active call. — Press or the Hold soft key to place the or[...]

User Guide SoundPoint IP 670 Phone 3 - 8 Redialing Numbers T o redial the last call placed from your phone: >> Press . A call to your last placed call is attempted. To redial a previously placed call, refer to Managing Call Lists on page 2-10 . Placing Calls on Hold Dur ing a c all , pr es s or t he Hold soft key. The hold icon will display o[...]

Using the Basic Features of Y our SoundPoint ® IP 670 Desktop Phone 3 - 9 Multiple Calls on Hold If multiple calls are on hold on a sing l e L i n e K e y , u s e a n d t o s w i t c h between the calls, and then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a si ngle Line Key, an indication appears [...]

User Guide SoundPoint IP 670 Phone 3 - 10 • Splitting Conference Calls • Ending Conferencing Calls Setting Up Conference Calls T o set up a conference call: 1. Call the first party. 2. Press or the Confrnc soft key to create a new call. The active call is placed on hold. 3. Call the second party. Note Y ou can either dial the p hone number dire[...]

Using the Basic Features of Y our SoundPoint ® IP 670 Desktop Phone 3 - 11 4. When the second party answers, press or the Confrnc soft key again to join all parties in the conference. 5. Press or the Confrnc soft key to add another party to the conference. The first and second party are put on hold. 6. Call the third party. 7. After the third part[...]

User Guide SoundPoint IP 670 Phone 3 - 12 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conferencing Calls T o manage a conference call: You are currently in a conference call. 1. Press the Manage soft key. The Manage Conference page appears. Press the More soft key to see the Remove , Info , and Back soft ke ys. Press [...]

Using the Basic Features of Y our SoundPoint ® IP 670 Desktop Phone 3 - 13 2. Do one of the following: — To add a new party, press the Add soft ke y. Call another party as yo u would using or the Confrnc soft key (outside the conference management feature). The other parties are put on hold. After the new part y answers, pre ss again to join all[...]

User Guide SoundPoint IP 670 Phone 3 - 14 — To place a party on hold, select the party, and then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference. If the held party presses on their phone, the party will remain on hold within the c[...]

Using the Basic Features of Y our SoundPoint ® IP 670 Desktop Phone 3 - 15 T o add a par ty to a conference call using the Join soft key: 1. From the Manage Conference page, press or the Hold soft key. The other parties in the conference call are placed on hold. 2. Press the New Call soft key. 3. Place a call to a new party. 4. After the new party[...]

User Guide SoundPoint IP 670 Phone 3 - 16 Joining Conferences T o join two conferences: Previously you set up two separate c onference calls between a number of parties. Only one confer ence can be active at a time. 1. From the idle display, press the Join soft key. Both conferences are joined into a single five-way conference. Splitting Conference[...]

Using the Basic Features of Y our SoundPoint ® IP 670 Desktop Phone 3 - 17 T ransferring Calls A call can be transferred in o ne of three ways: • Consultative transfer —The party to w hom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before compl eting the transfer. — Per[...]

User Guide SoundPoint IP 670 Phone 3 - 18 3. As soon as you hear the ring-back sound or after the party answers (and you speak to the party), press or the Trnsfer sof t key. You can talk privately to the party to whic h you are transferring the c all before the transfer is completed. If you are using a handset, the transfer can be completed by putt[...]

Using the Basic Features of Y our SoundPoint ® IP 670 Desktop Phone 3 - 19 For warding Calls You can configure your phone so that all incoming calls are forwarded to another party (refer to Static Forwarding ). You can also forward calls while your phone rings (refer to Dynamic Forwarding ). You can forward all incoming calls to another party whil[...]

User Guide SoundPoint IP 670 Phone 3 - 20 a If you selected Always , enter a number to forward all future incoming calls to. b If you selected No Answer , enter a number to forward all unanswered incoming calls to and how many ring s to wait before forwarding (one ring is approximately six seconds). A value of 2 is recommended. c If you selected Bu[...]

Using the Basic Features of Y our SoundPoint ® IP 670 Desktop Phone 3 - 21 T o disable call for warding: 1. From the idle display, press the Forward soft key. 2. .(Optional.) If multiple lines are conf igured on your phone, select the line to forward from the list using and . 3. Using and , select the forwarding type you want to change and then pr[...]

User Guide SoundPoint IP 670 Phone 3 - 22 T o enable Do Not Disturb: >> Press . A flashing icon and text on the grap hic dis play indicate that Do Not Disturb is enabled. Calls received whi le Do Not Distur b is enabled are logged in the Missed Calls list unless configured to be forwarded to another party by your system administrator. T o dis[...]

Using the Basic Features of Y our SoundPoint ® IP 670 Desktop Phone 3 - 23 In the figure below, the phone has one li ne key, and three available speed dial keys (assigned to Byron, Lauren, and Andrew) . To dial By ron, Lauren, or Andrew, press the associated line key. T o add or edit a speed dial index for an existing contact: 1. Press . 2. Select[...]

User Guide SoundPoint IP 670 Phone 3 - 24 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press to return to the idle display. T o assign a new speed dial key: 1. Press and hold an unassigned . A new empty entry in the contact di rectory is automa tically opened allowing contact information to be added. 2. Press the More soft [...]

Using the Basic Features of Y our SoundPoint ® IP 670 Desktop Phone 3 - 25 Your phone indicates the presence of ne w voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the scr een. If your phone ha s multiple lines, an indivi dual line indicator icon indicates voice mail messages [...]

User Guide SoundPoint IP 670 Phone 3 - 26[...]

4 - 1 4 Using the Advanced Features of Y our SoundPoint ® IP 670 Desktop Phone This chapter provides operating instruct ions for the advanced features of the SoundPoint IP 670 desktop phone. The topics include: • Using Multiple Ca ll Appearances • Using Text Messaging • Using Buddy Lists • Recording a Call • Playing Back a Recorded Call [...]

User Guide SoundPoint IP 670 Phone 4 - 2 For example, the followi ng figure shows an active call with Greg Slowski on line 6721. The following figure shows an incoming call from 1-800-7 65-9266 on the same line. T o answer an incoming call when configured for multip le call appearances: >> Do one of the following: — Press or the Hold soft k[...]

Using the Advanced Features of Y our SoundPoint ® IP 670 Desktop Phone 4 - 3 Your phone can display two call appearances at one time. If more than two calls are taking place on the same line , a counter displays on the display. Use the down arrow to access additional calls, or “appearances”. To place an additional call on the same line, place [...]

User Guide SoundPoint IP 670 Phone 4 - 4 T o send a text message: 1. Do one of the following: — Press . Select Instant Messages . — Press . Select Features > Messages > Instant Messages . 2. (Optional.) If multiple lines are configured on your phone, use and to select the line to retrieve messages from. 3. Press the New soft key. 4. Enter[...]

Using the Advanced Features of Y our SoundPoint ® IP 670 Desktop Phone 4 - 5 Using Buddy Lists A buddy list is a list of users/device s whose status or “presence” you can monitor. Users update their presence se tting (for example, “Be right back”, “Busy”, or “Out to lunch”), and you ca n view their status in real-time from your pho[...]

User Guide SoundPoint IP 670 Phone 4 - 6 Managing Buddies T o add or delete a contact from your buddy list: 1. Press . 2. Select Contact Dire ctory . 3. Use and to highlight the contact. You can also use the * key to pag e up and the # k ey to page dow n. 4. Press the Edit soft key. 5. Scroll to the Watch Buddy field. 6. Use and to enable or disabl[...]

Using the Advanced Features of Y our SoundPoint ® IP 670 Desktop Phone 4 - 7 8. Press to return to the idle display. Integrating With Microsoft Live Communications Ser ver 2005 Your system administrator can configur e your phone to work with Microsoft Live Communications Server 2005 an d communicate with others using Microsoft Office Communicator [...]

User Guide SoundPoint IP 670 Phone 4 - 8 6. Use and to enable or disable the Access fiel d. When Access is enabled, you allow the contact to see your presence. When Access is disabled, you prevent the contact from seeing your presence. The default for Access is Disabled. 7. Press to return to the idle display. For more information on contacting bud[...]

Using the Advanced Features of Y our SoundPoint ® IP 670 Desktop Phone 4 - 9 • When there are no connected calls on your phone • When you place a new call (to transfe r or to conference) • When the phone prompts you to answer an inc oming call If you put an active ca ll on hold, recording pauses. Recording c ontinues if the called party puts[...]

User Guide SoundPoint IP 670 Phone 4 - 10 If you remove the USB device during recording, recording stops and the message “USB device removed unsafe ly. Recording cancelled.” appe ars. This section includes information on: • Recording Calls • Recording Conferences • Pausing and Resuming Record ing To playback recorded calls, refer to Playi[...]

Using the Advanced Features of Y our SoundPoint ® IP 670 Desktop Phone 4 - 11 2. Press the Record soft ke y. 3. To start recording, press the Start soft key. “*R*” appears on the graphic display while the phone records. If you press the Back soft key, you can access the top-le vel soft keys ( for example, Hold , En dCall , Trnsf er , and Confr[...]

User Guide SoundPoint IP 670 Phone 4 - 12 Pausing and Resuming Recording You can pause recording by pressing the Pause soft key. When you press the Resume soft key, record ing continues with the same .wav file. T o pause a recording: >> Press the Pause soft key. “*P*” appears when you pause recording. T o resume a recording: >> Pres[...]

Using the Advanced Features of Y our SoundPoint ® IP 670 Desktop Phone 4 - 13 Playing Back a Recorded Call If the Call Recording and Playback feat ure is available, and a removable USB device is plugged into the USB port of your SoundPoint IP 670, you can play back calls that you recorded on your phone. You can browse the recorded files, stored as[...]

User Guide SoundPoint IP 670 Phone 4 - 14 This section includes information on: • Browsing Recorded Calls • Playing Back Recorded Calls • Answering a Call While Pla ying Back Recorded Calls Browsing Recorded Calls T o browse the recorded files: 1. Press . 2. Select Features > USB Device... > Browse Files... You can rename, delete, or pl[...]

Using the Advanced Features of Y our SoundPoint ® IP 670 Desktop Phone 4 - 15 3. Select the file that you want to play back using and , and then press the Open soft key. The filename you selected appears on the graphic display. The length of the file (in hours, minutes, and seconds) and the size of the file also appear. 4. Press the Play soft key.[...]

User Guide SoundPoint IP 670 Phone 4 - 16 6. Press to return to the idle display. Answering a Call While Play ing Back Recorded Calls You are playing back a file and an incomi n g c a ll a r r i ve s . P la y b a ck p a u s es a n d the phone rings. T o answer a call using the speakerphone: >> Do one of the following: — Press . — If you w[...]

Using the Advanced Features of Y our SoundPoint ® IP 670 Desktop Phone 4 - 17 When the call ends, the idle display appears. If you decide to reject th e incoming call, press the Resume soft key , and playback will resu me. For more information, refer to Playing Back Recorded Calls on page 4-1 4 . Restar ting Y our Phone Periodically, you may need [...]

User Guide SoundPoint IP 670 Phone 4 - 18[...]

5 - 1 5 Using the SoundPoint ® IP Color Expansion Module This chapter provides basic installation and operati ng instructions and information for obtaining the best performance with the SoundPoint IP Color Expansion Module. The SoundPoint IP ColorExpansion Module enhances the user interface of the SoundPoint IP 670 desktop phone with a high-resolu[...]

User Guide SoundPoint IP 670 Phone 5 - 2 If you require additional information or assistance with the SoundPoint IP ColorExpansion Module, contact your sy stem administrator. Par ts List The following components are included in your SoundPoint IP Color Expansion Module package: • Polycom SoundPoint IP Color Expansion Module • Base stand Check t[...]

Using the SoundPoint ® IP Color Expansion Module 5 - 3 Connecting the SoundPoint ® IP Color Expansion Module This section describes how to attach the SoundPoint IP Color Expansion Module to your phone. You can attach up to three SoundPoint IP Color Expansion Modules. T o connect a SoundPoint IP Color Expansi on Module to your phone: 1. Remove the[...]

User Guide SoundPoint IP 670 Phone 5 - 4 Features of the SoundPoint ® IP Color Expansion Module The features of the SoundPoint IP Color Expansion Module are: 5 1 4 2 32 Item Description 1 Power Contact Not visible when you connect the SoundPoint IP Color Expansion Module to the p hone. Power automatically tra nsfers from the ho st phone to the Sou[...]

Using the SoundPoint ® IP Color Expansion Module 5 - 5 Adjusting the Display Contrast To adjust the display contrast on a SoundPoint IP ColorExpansion Module, refer to Changing the Display Contrast on page 2-3 . Adjusting the Backlight To adjust the backlight on a SoundPoint IP Color Expansion Module, refer to Changing the Backlight Inten sity on [...]

User Guide SoundPoint IP 670 Phone 5 - 6 T o place a call using a SoundPoint IP Color Expansion Module Line K ey: >> Press the assigned directly opposite the number on the graphic display. For more information on placing a call, refer to Placing Calls on page 3-2 . Answering Calls When you connect a SoundPoint IP Co lor Expansion Module to yo[...]

Using the SoundPoint ® IP Color Expansion Module 5 - 7 For example, in the figure below, press the fourth Line Key to dial home. T o assign a new speed dial key: 1. Press and hold an unassigned . A new empty entry in the contact di rectory is automa tically opened allowing contact information to be added. 2. Press the More soft key. 3. Press the A[...]

User Guide SoundPoint IP 670 Phone 5 - 8 7. Press the Save or Cancel soft keys to accept or cancel changes. 8. Press to return to the idle display. For more information on assigning speed dial keys, re fer to Assi gning Speed Dial Keys on page 3-2 2 . Using the Busy Lamp Field The busy lamp field (BLF) feature allo ws you to monitor the hook status[...]

6 - 1 6 T roubleshooting Y our SoundPoint ® IP 670 Desktop Phone This chapter contains general troubles hooting information to help you solve any problems you might encounter when you use y our SoundPoint IP 670 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the re commended corrective ac[...]

User Guide SoundPoint IP 670 Phone 6 - 2 Power and Star tup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 670 phone has no power . Do one of the following: • V erify that no lights appear on the phone when it is powered up. • Check if the phone is properly plugged into a functional AC outlet. • Make sure that the[...]

T roubleshooting Y our SoundPoint ® IP 670 Desktop Phone 6 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 670 phone does not respo nd. Do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a call to the pho ne from a known working tele[...]

User Guide SoundPoint IP 670 Phone 6 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key . The SoundPoint IP 670 phone is not in an active state. Do one of the following: • Press the keys more slowly . • Check with your system administrator to see if the key has been mapped to a [...]

T roubleshooting Y our SoundPoint ® IP 670 Desktop Phone 6 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 670 phone. Do one of the following: • Check that the screen is illuminated. • Make sure the LAN cable is inserted properly at the back of the phone (try unplugging a[...]

User Guide SoundPoint IP 670 Phone 6 - 6 The phone does not ring. Ring setting or volume is low . Do one of the following: • Adjust the ringing level from th e front panel using the volume up/d own keys . • Check status of Handset, Headset (if connected), and Hands-Free S pea kerphone. Outbound or inbound calling is unsuccessful. Do on e of the[...]

T roubleshooting Y our SoundPoint ® IP 670 Desktop Phone 6 - 7 Displays Symptom Problem Corrective Action There is no display . The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 670 phone. Do one of the following: • Check that the screen is illuminated. • Make sure the LAN cable is inse[...]

User Guide SoundPoint IP 670 Phone 6 - 8 Audio T esting Phone Hardware Your system administrator may as k you to access a diagnostics menu on your phone to test your phone hardware. Fr om the diagnostics menu, you can test your phone’s microphones, speaker, hand set, thir d-party headset (if present), keypad mappings, and LCD display. See yo ur s[...]

Safety Notices - 1 Regulator y Notices Service Agreements Please contact your Polycom Authorized Resell er fo r in formation about service agreements appl icable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be govern ed by the laws of the Sta t e of California, U.S.A., and by the laws of the United States, [...]

User Guide SoundPoint IP 670 Phone Safety Notices - 2 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under normal use and service, for on e ye ar fro m th e da t e of purchase from Polycom o[...]

Safety Notices Safety Notices - 3 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the follo wing two conditions: 1. This device may not cause h armful interference, and 2. This device must accept any interferences received, inclu ding interference that may cau se unde sired o[...]

User Guide SoundPoint IP 670 Phone Safety Notices - 4 Safety and Compli ance (continued) CE and VCCI Mark This SoundPoint IP 670 SIP is marked with the CE ma rk. This mark indicates compliance with EC Directives 2006/95/EC and 2004/1 08/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Be rks[...]

Safety Notices Safety Notices - 5 New Zealand Telep ermit Polycom SoundPoint IP670 VoIP Telephone PTC 220/08/0 63 PTC General Warning 1. The grant of a T elepermit for any item of terminal equipm ent i ndicates only that T elecom has accepted th at the item complies with minimum conditio ns for connection to its network. It indicates no endorsement[...]

User Guide SoundPoint IP 670 Phone Safety Notices - 6[...]

Index – 1 Index Symbols # key, page down shortcut 1–14 * key, page up shortcut 1–14 A AC power 1–4 answering calls 3–4 , 3–5 , 5–6 assembling your phone 1–3 assigning speed dial keys 3–22 , 5–6 attended trans fer 3–17 B backlight intensity 2–4 base, attaching 1–6 blind transfer 3–17 block buddies 4–6 buddy lists 4–5 [...]

User Guide SoundPoint IP 670 Phone Index – 2 hands-free mode answering a call 3–5 disabled 3–3 placing a call 3–3 headset answering a call 3–6 connecting 1–5 electronic hookswitch 2–7 memory mode 2–6 placing a call 3–4 headset memory mode 2–6 holding calls 3–8 I instant messaging 4–3 L language support 2–8 left arrow key, [...]

Index Index – 3 conferences calls 3–9 contact directory 2–11 customizing 2–1 Do Not Disturb 3–21 electronic hookswitch 2–7 ending calls 3–7 ending conferences 3–16 features, list of 1–9 figure, features 1–9 first time use 1–14 forwarding calls 3–19 getting started 1–1 handset 1–5 headset 1–5 headset memory mode 2–6 i[...]

User Guide SoundPoint IP 670 Phone Index – 4[...]