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Pyramid Time Systems TTEZ manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones Pyramid Time Systems TTEZ. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica Pyramid Time Systems TTEZ o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual Pyramid Time Systems TTEZ se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales Pyramid Time Systems TTEZ, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones Pyramid Time Systems TTEZ debe contener:
- información acerca de las especificaciones técnicas del dispositivo Pyramid Time Systems TTEZ
- nombre de fabricante y año de fabricación del dispositivo Pyramid Time Systems TTEZ
- condiciones de uso, configuración y mantenimiento del dispositivo Pyramid Time Systems TTEZ
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de Pyramid Time Systems TTEZ no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de Pyramid Time Systems TTEZ y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico Pyramid Time Systems en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de Pyramid Time Systems TTEZ, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo Pyramid Time Systems TTEZ, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual Pyramid Time Systems TTEZ. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

    PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Pyramid T imeT rax EZ | BIO | PC Time and Attendance System SOFTW ARE REFERENCE GUIDE[...]

  • Página 2

    PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE TIMETRAX PRODUCT & SOFTWARE LICENSING AGREEMENT Copyright © 2001-2009 Pyramid T echnologies, LLC Portions of this program Copyright © 1991-2005 Microsoft Corp. Portions of the report generation software are distributed under a licensing agreement with Data Dynamics, Ltd. Portions of this[...]

  • Página 3

    PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Y ou may not use the TimeT rax software for com- mercial purposes nor sell, or otherwise transfer it for value. Commercial purposes include the use of the TimeT rax software to create publicly distrib- uted computer software. No rental, leasing or commercial host- ing. Y ou may not rent, lease[...]

  • Página 4

    PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE 7) APPLICABLE LA W . This EULA is governed by the laws of the State of Connecticut. Should Y ou have any questions concerning this EULA, or if Y ou desire to contact PYRAMID TECHNOLOGIES for any reason, please contact the PYRAMID distributor ser ving you or write: PYRAMID TEC HNOL OGI ES LLC .[...]

  • Página 5

    PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE T ABLE OF CONTENTS Log In Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Initial Communication Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 TimeT rax Setup Wizard . . . . . . .[...]

  • Página 6

    PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Archive Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Employee Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 TimeT rax QB integration/Export . . . . . . .[...]

  • Página 7

    1 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE LOG IN WINDOW When the program is launched, you are presented with the Log In For m. INITIAL COMMUNICA TION FORM After you successfully log in, the system initializes communications with the time recorder attached to the PC. When this is successfully accomplished, you will see Recorder Found[...]

  • Página 8

    2 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PA YROLL SETUP Click the EDIT button to start Select your Pay Period. Note: Hourly employees paid on a Monthly and Semi-Monthly basis could accrue overtime in one Pay Period that is applied to the next. Select the day that your Pay Period starts on. Select the time to begin the new Pay Perio[...]

  • Página 9

    3 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PA Y CA TEGORIES SETUP Pay categories are classifications of employee hours. Click EDIT to begin. EMPLOYEE GROUPS SETUP P A Y CA TEGORY : Predefined classifications of employee hours. ( Holiday , Other , Overtime 1.5, Overtime 2, Regular , Sick, V acation) RA TE MUL TIPLIER: The rate at whic[...]

  • Página 10

    4 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Click EDIT to start. Max Hours Before Missed Punch Assumed: The maximum number of hours an employee can work without punching before the system assumes the employee forgot to punch out. Pay Interval Round: Click Enable if you wish to use Pay Interval Rounding. Divides each clock hour into in[...]

  • Página 11

    5 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE ADV ANCED EMPLOYEE GROUPS SETUP Employee Groups Advanced can be used when the standard Employee Groups is not sufficient for an organization. Shift W ar nings: Allows the employee to punch at any time, but will generate a warning when an employee punches outside of the defined shift. The use[...]

  • Página 12

    6 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE BEFORE YOU ENTER NEW EMPLOYEES IN TIMETRAX Duplicate employee records can impact data integrity . In order to avoid duplicates please adhere to the following rules: • Always enter unique employee ID numbers. • If two or more employees have identical first and last names, enter a unique m[...]

  • Página 13

    7 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE EMPLOYEE DET AILS SETUP Thi s sec tio n is wh ere indi vid ua l emp loy ee in for mat io n is sto red . (Fo r Qui ckB oo ks use rs , plea se see the sect ion on Imp ort ing Empl oye es from Quick Bo oks ) Last: Enter Last Name (required field) First: Enter First Name (required field) MI: Ent[...]

  • Página 14

    8 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Select employee to register Select to add new fingerprint Select Register Fingerprint Select thumb print icon to register empoyee fingerprint. Have employee swipe finger for the 1st capture of fingerprint. The terminal will say , “Scan 1 of 2”. Have the employee swipe finger for a 2nd ti[...]

  • Página 15

    9 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Select Employee to be removed Select REMOVE fingerprint Click REMOVE fingerprint Pyramid highly recommends setting up each employee on the Employee Details T ab first and then go back and enroll each employee’ s fingerprint. Employee fingerprint ID# is posted here and will also be displaye[...]

  • Página 16

    10 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE TO CHANGE/ENROLL FINGERPRINT Delete the fingerprint from the Employees Detail Screen by selecting the employee name whose fingerprint you want to delete from the drop down box. Select the thumb print icon and it will bring you to the Fingerprint Registration Screen. From the Fingerprint Reg[...]

  • Página 17

    11 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE CONFIGURE T AB DA TE/TIME SETUP This is the screen in which you will make any adjustments necessar y to the date and time, as well as Daylight Savings Time settings. Note: Daylight Savings Time is based on 2007 law . (Screen not shown on TimeT rax PC) PREFERENCES This is the screen in which[...]

  • Página 18

    12 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE AUTOMA TIC BACKUP This screen allows you to select the location that you want to store your system backup. The backup is stored in a folder named PYRAMID. The critical files for restoring your system are Pyramid.mdb, Pyrarchive.mdb, Pyrexport.mdb, PryPolmd.mdb and Pyramid.ini. This is your [...]

  • Página 19

    13 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE USER LEVELS Restricted: These users can only access the following: Punch Details, Payroll Details, Employee Details, Assert Global Pay , Viewing Options, Date Time Setup Form, Reports/Exports, and Retrieve Punch Data. Regular: These users can access all of the Restricted Users areas and the[...]

  • Página 20

    14 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE DEPARTMENT CODE OPTION FOR TIMETRAX PC ONL Y This function allws employees to change Departments or Jobs throughtout the course of a workday . Department transfers could be used when an employer wants to capture time by job and employee vs. employee alone. This is an optional feature and is[...]

  • Página 21

    15 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PA YROLL T AB GET PUNCHES At Login you are offered the option to download punches. Pyramid recommends that you do this on a regular basis to prevent data loss. Other wise, GET PUNCHES allows you to download punches when you are ready for payroll activities. Time T rax will automatically rec[...]

  • Página 22

    16 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PUNCH EDITING Insert Punch: T o insert a punch, click the INSERT PUNCH button. Select the date of the punch and then select the time of the punch and choose SA VE. Edit Punch: Highlight the punch in question, click the EDIT PUNCH button, change the date and/or time of the punch, and choose [...]

  • Página 23

    17 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE EMPLOYEE SELECTIO N: Choose e ither EMPLOYEE BY GROUPS in the Selected Payroll Setupor INDIVIDUAL EMPLOYEES in t he Selected Payroll Groups. If you choose EMPLOYEE BY GROUPS, you are selecting every employee within the selected employee group. If you click on INDIVIDUAL, you must click on e[...]

  • Página 24

    18 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE REPORTS / EXPORTS REPORTS When generating REPORTS you must select the P A Y PERIOD you want included in the report, as well as the EMPLOYEE GROUP or INDIVIDUAL EMPLOYEES you want included in the REPORT . Then, select the REPORT you want to run. Payroll Report: Shows total regular/overtime/s[...]

  • Página 25

    19 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Employee Contact Information: Shows NAME, ADDRESS, HOME PHONE and WORK PHONE. Employee Seniority Report: Shows EMPLOYEE NAME, ID NUMBER, HIRE DA TE and DA YS EMPLOYED. Y ou can sort by either 30/60/90 or 410-DA Y BANDS or BY NAME or BY DATE HIRED. ARCHIVE REPORTS Once a payroll record is ap[...]

  • Página 26

    20 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Select PREFERENCES. TIMETRAX QUICKBOOKS INTEGRA TION REQUIREMENTS: QUICKBOOKS 2003 PR OO R HIGHER. U .S. VERSIONS ONL Y . STEPS REQUIRED PRIOR TO INTEGRA TION STEP 1 IMPORT ANT : Before Y ou Integrate TimeT rax with QuickBooks, regardless of the scenario, you must: • Log into QuickBooks a[...]

  • Página 27

    21 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE • Select TIMETRACKING from the displayed options and click on COMP ANY PREFERENCES tab. • Check the YES option in the DO YOU TRACK TIME field. INITIAL TIMETRAX/QUICKBOOKS COMMUNICA TION STEP 3 When TimeT rax attempts to communicate with QuickBooks for the first time, QuickBooks will pre[...]

  • Página 28

    22 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE • Depending on access requirements select either of the two options: YES, WHENEVER THIS QUICKBOOKS COMP ANY FILE IS OPEN, or: YES, AL W A YS ALLOW ACCESS EVEN IF QUICKBOOKS IS NOT RUNNING. • Make sure to check: ALLOW THIS APPLICA TION TO ACCESS PERSONAL DA T A SUCH AS SOCIAL SECURITY NU[...]

  • Página 29

    23 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE • Make sure that the displayed options are checked: Required steps to properly integrate TimeT rax and Quickbooks, will var y depending on which product you are currently using and which product you are adding. Please select which of the following scenarios describes your situation: I. EX[...]

  • Página 30

    24 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE • Open each respective employee record and select P A YROLL AND COMPENSA TION INFO. • Check USE TIME DAT A TO CREA TE P A YCHECKS Importing QuickBooks employee records into TimeT rax. In order for TimeT rax and QuickBooks to be in sync, the QuickBooks employee records need to be importe[...]

  • Página 31

    25 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE For optimal integration, the following settings are recommended. Employee Match: Employee Import: Required Employee Match LINK RULES Settings Required Employee Import LINK RULES Settings[...]

  • Página 32

    26 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Required Employee Export LINK RULES Settings Employee Export: Important: In order to prevent duplication of employee records in either TimeT rax and/or QuickBooks, please adhere to the following rules: • Select the above LINKING RULES • Always enter new employees in TimeT rax first, and[...]

  • Página 33

    27 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE II. EST ABLISHED TIMETRAX USER, FIRST -TIME QUICKBOOKS USER III. NEW USER TO BOTH APPLICA TIONS Setting Employee Default in New QuickBooks Company Click on Employee/Employee Center For optimal integration, the following settings are recommended. In TimeT rax QUICKBOOKS LINK screen, click on[...]

  • Página 34

    28 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Employee Match: Employee Export: Important: In order to prevent duplication of employee records in either TimeT rax and/or QuickBooks, please adhere to the following rules: • Select the above LINKING RULES • Always enter new employees in TimeT rax first, and then use the T imeT rax Quic[...]

  • Página 35

    29 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE TIMETRAX P A Y ITEMS AND QUICKBOOKS P A YROLL ITEMS In order for QuickBooks to generate Payroll data, the following steps are required: • The QuickBooks TIME TRACKING OPTION must be enabled. (See Page 21). • QuickBooks Payroll must have been set up. Important: QuickBooks Payroll Items w[...]

  • Página 36

    30 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE TimeT rax Payroll Items correspond to QuickBooks Payroll Items. By default TimeT rax provides the following Pay Items: • Regular • Overtime 1.5 • Overtime 2 Existing Quickbooks User New to TimeT rax If employees are paid hourly , various Payroll Items for regular and overtime pay will[...]

  • Página 37

    31 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Option #1: RENAMING TIMETRAX P A Y ITEMS. Next click on SETUP EXPORT button. Change the displayed TimeT rax Pay Item names to the respective QuickBooks Payroll Item names and click on ST ART EXPORTING TO QUICKBOOKS. 2. Rename to QuickBooks Payroll Item names 3. Click on ST ART EXPORTING TO [...]

  • Página 38

    32 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Option #2: MERGING P A YROLL ITEMS IN QUICKBOOKS. D o not change the displayed Pay Item names and click on ST ART EXPORTING TO QUICKBOOKS. The following message will be displayed: Click on OK Proceed by clicking on NO TimeT rax will now send the hours worked and the associated pay items to [...]

  • Página 39

    33 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Next TimeT rax will display the following message. And QuickBooks will show the new Items in the Payroll Items list Right click on the QuickBooks Payroll Item that needs to be merged with the TimeT rax Pay Item. In this example QB OVERTIME HOURL Y P A Y *2 will be merged with TimeT rax gene[...]

  • Página 40

    34 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE In the displayed editing screen, change the displayed QuickBooks Payroll Item name to OVERTIME HOURL Y RA TE {2} and click NEXT . The following message will be displayed: Click on YES to merge the Payroll Items. Repeat this procedure for all other QuickBooks Payroll Items, that need to be m[...]

  • Página 41

    35 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE SETTING UP EMPLOYEES WITH NEW P A YROLL ITEMS IN QUICKBOOKS. Before QuickBooks can process payroll, the required payroll items have to be added to the QuickBooks employees’ payroll information. Edit each employee’ s payroll and compensation information: Select P A YROLL AND COMPENSA TIO[...]

  • Página 42

    36 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Next: assign hourly pay rate. Important: Repeat for each required payroll item and for each employee. Please note: Pay rates are not exported from TimeT rax to QuickBooks and have to be set up manually for each employee. 3. Assign hourly pay rate[...]

  • Página 43

    37 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE ADP EXPORT The following are instructions for setting up and using the ADP EXPORT contained in the TimeT rax. Y ou will have to go into the REPORTS/EXPORTS tab to proceed with the export. It may also be necessary for you to setup the CA TEGORY CODES within the SETUP – P A YROLL SETUP – [...]

  • Página 44

    38 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE GENERIC TEXT EXPORT The following are instructions for setting up and using the GENERIC TEXT EXPORT contained in the TimeT rax. Y ou will have to go into the REPORTS/EXPORTS tab to proceed with the export. It may also be necessar y for you to setup the CATEGOR Y CODES within the SETUP – P[...]

  • Página 45

    39 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PA YCHEX PREVIEW EXPORT The following are instructions for setting up and using the P A YCHEX PREVIEW EXPORT contained in the TimeT rax. Y ou will have to go into the REPORTS/EXPORTS tab to proceed with the export. It may also be necessar y for you to setup the CATEGOR Y CODES within the SE[...]

  • Página 46

    40 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PA YCHEX PA YLINK EXPORT The following are instructions for setting up and using the P A YCHEX P A YLINK EXPORT contained in the TimeT rax. Y ou will have to go into the REPORTS/EXPORTS tab to proceed with the export. It may also be necessar y for you to setup the CATEGOR Y CODES within the[...]

  • Página 47

    41 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PRODA T A EVOLUTION EXPORT The following are instructions for setting up and using the PRODA T A EVOLUTION EXPORT contained in the TimeT rax. Y ou will have to go into the REPORTS/EXPORTS tab to proceed with the export. It may also be necessar y for you to setup the CATEGOR Y CODES within t[...]

  • Página 48

    42 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE PA Y AMERICA EXPORT The following are instructions for setting up and using the P A Y AMERICA EXPORT contained in the TimeT rax. Y ou will have to go into the REPORTS/EXPORTS tab to proceed with the export. It may also be necessar y for you to setup the CATEGOR Y CODES within the SETUP – [...]

  • Página 49

    43 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE TIME CLOCK EXPORT The following are instructions for setting up and using the TIME CLOCK EXPORT contained in the TimeT rax. Y ou will have to go into the REPORTS/EXPORTS tab to proceed with the export. It may also be necessar y for you to setup the CATEGOR Y CODES within the SETUP – P A Y[...]

  • Página 50

    44 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE TIMETRAX BIO FREQUENTL Y ASKED QUESTIONS Q. WHA T FINGERPRINT TECHNOLOGY DOES TIMETRAX BIO USE? A. Pyramid incorporates advanced thermal imaging technology into the TimeT rax Bio unit. It is a linear sensor that captures or images the finger- print by placinging the finger on the sensing ar[...]

  • Página 51

    45 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Q. HOW ACCURA TE IS THE TIMETRAX BIO? A. The accuracy of fingerprint readers has increased dramatically in the last few years. Error rates have been steadily declining as matching and sensor technologies evolve. Pyramid’ s False Reject Rate is less than half a percent. The False Accept Ra[...]

  • Página 52

    46 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Q. WHA T HAPPENS IF THE COMPUTER SYSTEM CRASHES OR WE EXPERIENCE A POWER OUT AGE? CAN EMPLOYEES CONTINUE TO SCAN? A. Since the TimeT rax Bio terminal stores the fingerprint vs. the software storing the fingerprint, employees can continue to scan if the computer systems are down. Punches can[...]

  • Página 53

    47 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE TROUBLESHOOTING GUIDE FOR YOUR TIME RECORDER YOU MUST BE LOGGED IN AS ADMIN IN TIMETRAX AS WELL AS ANY OTHER INTEGRA TED SOFTW ARE PROGRAM, SUCH AS QUICKBOOKS, TO PERFORM ANY MAINTENANCE FUNCTIONS. GENERAL TROUBLESHOOTING TIPS TimeT rax will not read the employee fingerprint(s): (TTBIO Only[...]

  • Página 54

    48 T R O U B L E S H O O T I N G Software is Acting in an Unexpected Manner • Restart Tim eT rax and see if that corrects the problem. • Reboot your computer and re-launch TimeT rax. • Make sure you meet the minimum system requirements listed in the MINIMUM SYSTEM REQUIREMENTS section of this manual. Upgrade or Software Reinstallation Single [...]

  • Página 55

    49 T R O U B L E S H O O T I N G • Navigate to My Computer – C: Documents&Settings/AllUsers/ Documents(shared)PyramidTimeT rax and choose EDIT ➞ Paste into the TimeT rax folder . Choose YES TO ALL to replace the existing files. • Open the TimeT rax software with your usual user name and password. All of your information will be there[...]

  • Página 56

    50 T R O U B L E S H O O T I N G For Non-Network PC users: 1. Right-click on your desktop. 2. Select NEW and FOLDER. 3. Open the folder , right-click and paste files. 4. T ransfer files to the new computer . 5. Navigate to the TimeT rax directory and paste the files. Examples of transfer methods are: email attachment (Pyramid does not recommend thi[...]

  • Página 57

    51 USB to RS232 adapter (PN 41685): For computers with only a USB port. **Important** Make sure that the TimeT rax software is installed prior to connecting the TimeT rax unit to the PC. Connect the 50’ RJ45 cable (fig. D) to the RJ45/DB9 adapter (fig. B) and then connect the RS232/USB adapter (fig. C) to the back of your PC (fig. A). STEP II: T [...]

  • Página 58

    52 T R O U B L E S H O O T I N G Software Cannot Locate Time Recorder – Ether net V ersion Only An enabled DHCP Ser ver on the network is required for an Ethernet terminal to receive an IP address to make a connection to the software. V erify that the terminal reads “ DHCP Ser ver Found ” and an IP address has been received by unplugging ther[...]

  • Página 59

    53 Inserting A Static IP Address On Ether net Clocks Only Pyramid offers the option of inputting the IP address given to the terminal by the DHCP ser ver into the software. Y ou can locate the IP address by unplugging the terminal and plug it back in to reset it. The terminal will go through a DHCP negotiation that will display the IP address assig[...]

  • Página 60

    54 T R O U B L E S H O O T I N G Choose RESTORE FROM CURRENT BACKUP . Click VIEW INACTIVE EMPLOYEES. • This will restore all data from the last backup. If you have punches in the TimeT rax unit that have not been downloaded, download them as described in the P A YROLL T AB, GET PUNCHES SECTION of this manual. • If you do not have a backup, you [...]

  • Página 61

    55 T R O U B L E S H O O T I N G For each employee, go to edit button and uncheck the INACTIVE check box located under HOURL Y P A Y RATE. From the P A YROLL ICON on the VERTICAL ICON BAR, click GET PUNCHES. Note: Pyramid highly recommends the use of surge protectors to prevent data loss. In the event that you are in an area where power surges are [...]

  • Página 62

    56 T R O U B L E S H O O T I N G Error 1609 U.S.A. Home Editions of XP or VIST A Error 1609: An error occurred while applying security settings. Power Users is not a valid user or group. This could be a problem with the package, or a problem connecting to a domain controller on the network. Check your network connection and click Retry or Cancel Th[...]

  • Página 63

    57 T R O U B L E S H O O T I N G VIST A Home Right click on desktop and select NEW and then SHORTCUT : Select NEXT and FINISH. Vista will create an icon on your desktop. Right click and Run as Administrator . When you get the box below , type: NET LOCALGROUP “POWER USERS”/ADD. Once it states command completed successfully , open the software ag[...]

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    61 WARRANTY INFORMA TION RE GI ST ERI NG T IM ET RAX Pl ea se be su re to co mp le te th e prod uc t regi st ra ti on fo rm o nl ine a t ww w .pt it im e. co m t o ac ti vat e yo ur T e ch ni cal S up po rt /Ha rdw are Warr an ty . RE TU RN S Re tu r ns on no n- de fe ct iv e e qu ip me nt ca n be ma de wi th in 30 -d ay s o f pu rch ase f or a fu [...]

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    62 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE INDEX 7 7th Day W orked Overtime . . . . . . . . . . . . . . . . . 5 A Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 ADP Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Advanced Employee Groups . . . . . . . . . . . . . . . 5 Anniversary . . . .[...]

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    64 PYRAMID TIMETRAX EZ / BIO / PC SOFTWARE REFERENCE GUIDE Pyramid Technologies Technical Support Plan Pyramid T echnologies, LLC (“Pyramid”) and the Comp any (“C usto mer” ) or deri ng t he Pyramid T echnical Support Plan (“T echnical Support Plan”) hereby agree that the follow- ing terms and conditions shall govern the delivery of sup[...]