Raritan Computer P2-USTIP1 manual

USTIP P2-USTIP1, P2-USTIP2 Release 1.2 User Guide Copyright © 2006 Raritan Computer, Inc. PII-0J-E April 2006 255-30-6000[...]

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Copyright and Tradem ark Information This document contains proprietary inform ati on that is protected by copyright. All rights reserved. No part of this document may be phot ocopied, reproduced, or translated into another language without express prior written con sent of Raritan Computer, Inc. ©Copyright 2006 Raritan, Paragon, IP-Reach, Do mini[...]

Safety Guidelines To avoid potentially fatal shock hazard a nd possible damage to Raritan equipm ent: • Do not use a 2-wire power cord in any product configuration. • Test AC outlets at your computer and monitor for proper polarity and ground ing. • Use only with grounded outlets at both the com puter and monitor. When using a backup UPS, pow[...]

C ONTENTS i Content s Chapter 1: In troduction .................................................................. 1 USTIP Ov erview................................................................................................................. ........ 1 Product Photos ...............................................................................[...]

ii USTIP U SER G UIDE Figur es Figure 1 Front and Rear Vi ews of the P2-USTIP .................................................................................. ....... 2 Figure 2 P2-USTIP1 Unit with Para gon UMTs ...................................................................................... ....... 2 Figure 3 P2-EUST, P2-UST , and P2- USTI[...]

C HAPTER 1: I NTRODUCTION 1 Chapter 1: Introduction USTIP Overview Thank you for purchasing Raritan’s USTIP, th e industry-leading solution f or multi-platform, high-performance, network-based, remote KVM console access, and a critica l part of Raritan’s Paragon family of server management – one ser ver, one dedicated monitor, one dedicated k[...]

2 USTIP U SER G UIDE Product Photos Figure 1 Front and Rear Views of the P2-UST IP Figure 2 P2-USTIP1 Unit with Paragon UMTs Figure 3 P2-EUST, P2-UST, and P2-USTIP1 Units[...]

C HAPTER 1: I NTRODUCTION 3 Product Features Access • Remote KVM access via the Internet, LAN/WAN, or dial-up modem • Up to two simultaneous user throughput to switch(es) or server(s) • Web browser accessible • Remote access to serial devices (VT 100) connected to USTIP serial port Performance • Superior compression algorithm for exceptio[...]

4 USTIP U SER G UIDE Terminology This manual makes use of the following terms to indicate components of a typical USTIP configuration. While reading the manual, please refe r to the diagram below for clarification when necessary. Target Server(s) Servers to be accessed remotely via USTIP and its connected KVM configuration. Remote PC A Windows-base[...]

C HAPTER 2: I NSTALLATION 5 Chapter 2: Installation Configuring Target Servers Before installing USTIP, first configure any target servers that you wish to access via USTIP, in order to ensure optimum performance, as outlined below. Note that the following configuration requirements apply only to target servers , not to the computers that you will [...]

6 USTIP U SER G UIDE Windows 2000 / ME Settings On target servers running Microsoft Windows 200 0 / ME, set the mouse pointer acceleration to “none” and the mouse motion speed exactly to the middle speed setting. These parameter s are found in: Start → Settings → Control Panel → Mouse → Motion . Windows 95 / 98 / NT Settings On target s[...]

C HAPTER 2: I NSTALLATION 7 Note that KVM switch brands other than Rar itan’s may or may not properly handle PS/2-to- Sun signals. On target servers running the Solaris operating system, set the mouse acceleration value to exactly 1 and threshold to exactly 1. Set this at the graphical user inte rface (shown below), or with the command line “xs[...]

8 USTIP U SER G UIDE Physical Connections Figure 5 P2-USTIP2 Rear Panel Connections Attaching a Local Console for Initial Configuration 1. Attach the included AC power cord to the USTIP unit and plug the other end into a nearb y AC power outlet. 2. Connect the client PC to the USTIP ADMIN Port using a serial (DB9) cable. 3. Connect a standard Ether[...]

C HAPTER 2: I NSTALLATION 9 Initial Configuration During initial configuration, the USTIP Setup Wizard helps you quickly set up USTIP for the first time. The USTIP Setup Wizard appears only when accessing the Administrative Menus on a non-configured USTIP, and guides you through in itial configuration parameters. The easiest way to perform this ini[...]

10 USTIP U SER G UIDE Note: Network connections must be 10BASE-T or 100BASE-TX Ethernet − Line Speed & Duplex: Enter the visual efficiency for the monitor: Auto detect 10 Mbps/Full Duplex, 10 Mbps/Half Duplex, 100 Mbps/Full Duplex, or 100 Mbps/Half Duplex − Obtain IP address automatically (DHCP): ♦ YES: Enables dynamic IP addressing for U[...]

C HAPTER 2: I NSTALLATION 11 C. Click OK. D. Click Termi nal Setup. In the Terminal Settings window, ensure the option Keypad application mode is checked (this option must be specified for most laptop computers). 7. Click OK. 8. Click OK.[...]

12 USTIP U SER G UIDE Remote Connection Using Raritan Multi-Platform Client and Raritan Remote Client After installing USTIP, establish an initial ne twork connection using Raritan Multi-Platform Client (MPC) or Raritan Remote Client (RRC) . MPC and RRC are Raritan’s graphical user interfaces for USTIP, IP-Reach, and Dominion KX products, providi[...]

C HAPTER 2: I NSTALLATION 13 Launch RRC Important: RRC works only with MS Internet Explorer. If you are us ing a different Web browser, MPC will load automaticall y. 1. Log on to any Windows-based computer with network access to USTIP. 2. If you are using Windows NT, 2000, XP, or 2003, ensure that you are not a “restricted” user. 3. Launch Micr[...]

14 USTIP U SER G UIDE Establish a Connection When you double-click on your USTIP icon, its l ogin screen appears. Log on wit h your username and password (default: admin/raritan ) to connect to your USTIP unit. Use the Navigator, on the left side of the MPC or RRC window, to select and connect to a server port. Please note that the RRC window shown[...]

C HAPTER 2: I NSTALLATION 15 Mouse Pointer Synchronizatio n When controlling a target server, MPC and RRC display two mouse cursors: one belonging to your client workstation and the other belonging to the target server. When properly configured, the two mouse cursors will align. Should you e xperie nce difficulty with mouse synchronization, please [...]

16 USTIP U SER G UIDE[...]

C HAPTER 3: O PERATIO N – A DMINISTRATIVE F UNCTIONS 17 Chapter 3: Operation – Administrative Functions Accessing the Administrative Functions Access and execute Administrative functions via local admin console, or via rem ote administration. Only administrators (users with administrative privileges) can access the U STIP Administrative Menus. [...]

18 USTIP U SER G UIDE Remote Admin Console Another way to access USTIP administrative functions is to do so remotely, using MPC or RRC. Any administrative user logged on to USTIP at a Remote PC can perform administrative functions remotely to make changes to the s yst em, as long as USTIP is set to allow rem ote administration privileges. Note: Onl[...]

C HAPTER 3: O PERATIO N – A DMINISTRATIVE F UNCTIONS 19 Network Configuration Use the TAB, Ç , or È ke y to highlight [C] Configure UST-IP on the Main Menu (or press C ) and press ENTER. At the Configuration Menu, select [N] Network Configuration and press ENTER. Please note that after you have made chang es to the Network Configuration, you m [...]

20 USTIP U SER G UIDE  Subnet Mask : Enter a Subnet Mask provided by your Network Administrator.  Default Gateway : Enter the Default Gateway if your Network Administrator specifies one. • Enable Modem Interface: Enables Dial-up Modem access (default: YES). For USTIP, an external serial modem must be connected in order for this function to [...]

C HAPTER 3: O PERATIO N – A DMINISTRATIVE F UNCTIONS 21 • If you set Port Priority to None, there is no capability to automatically terminate a user session. Instead, the first user to connect to eith er port maintains access to that port until the user is finished. Other users attempting to c onnect will be notified that the port is bus y. Sec[...]

22 USTIP U SER G UIDE − YES (default): Allows remote access to all Ad ministrative USTIP Functions by administrators logged on at a Remote PC. • Logout idle users: Offers an option for USTIP to automa tically disconnect remote users after certain selected time interval s of inactivity have passed. − Never (default): Idle remote users will nev[...]

C HAPTER 3: O PERATIO N – A DMINISTRATIVE F UNCTIONS 23 Performance Settings Select [P] Performance Settings on the Configuration Menu to set up USTIP’s video data transfer and bandwidth parameters. Figure 17 USTIP Performance Settings Screen • Pause video stream for idle users : Pausing the flow of vide o data during periods of prolonged ina[...]

24 USTIP U SER G UIDE Time and Date Select [T] Time and Date on the Configuration Menu to view and adjust current date and time on the USTIP unit. Once saved, Time and Date ch anges will not take effect until USTIP is restarted. Figure 18 Time and Date Screen • New Date / New Time: To manually input changes to current date and time values. • Ad[...]

C HAPTER 3: O PERATIO N – A DMINISTRATIVE F UNCTIONS 25 Access Control List Select [A] Access Control List on the Configuration Menu to set accessibil ity in the Access Control List (ACL) and allow or deny specific IP Ad dresses or ranges of IP Addresses to connect to the USTIP unit. If entering a range of IP Addresses, type the st arting and the[...]

26 USTIP U SER G UIDE Remote Syslog Select [L] Remote Syslog on the Configuration Menu to all ow remote users to save the server logs. Use the Å and Æ keys to select Yes or No. Figure 20 Remote Syslog Configuration Screen If you select Yes , type the IP Address to which you want to save the Syslog in the Remote Syslog Server IP field, specify the[...]

C HAPTER 3: O PERATIO N – A DMINISTRATIVE F UNCTIONS 27 View USTIP Status The USTIP Event Log screen shows a log file c ontaining i nformation about USTIP log i n and connection activities. This Event Log stores USTIP ev ents, such as user login or logout, bad login attempts, Admin login, and logout at the USTIP Admin console, Admin changes to th[...]

28 USTIP U SER G UIDE Restart or Shutdown the USTIP You can restart or shut the USTIP unit down from the Main Menu. Restart R , Shutdown S , or Cancel Esc the restart or shutdown command. R Restarts the USTIP unit and brings the USTIP Admin Console back to the USTIP Initialization screen. Figure 24 USTIP Main Menu Diagnostics To view the USTIP Diag[...]

A PPENDIX A: S PECIFI CATIONS 29 Appendix A: Specifications I TEM D IMENSIONS (W X D X H) W EIGHT P OWER P2-USTIP1 1U 19” Rackmount Case: 17.2” (W) x 11.46” (D) x 1.72” (H) 440mm (W) x 291mm (D) x 44 mm (H) 8.05 lbs. (3.65 kg) 115V/230V 50/60 Hz 0.3A P2-USTIP2 1U 19” Rackmount Case: 17.2” (W) x 11.46” (D) x 1.72” (H) 440mm (W) x 291[...]

30 USTIP U SER G UIDE Cable Specifications Category 5e UTP cable to connect to network. Paragon download cable to connect from Admin Port to local PC port. KVM Switch Specifications Supports KVM switches utilizing an On-Screen Us er Interface, including Raritan’s Paragon, Z- Series, MasterConsole MX 4 , and MasterConsole II product lines. Output [...]

A PPENDIX B: F REQUENTLY A SKED Q UESTIONS 31 Appendix B: Frequent ly Asked Questions Q UESTION : A NSWER : What is USTIP? USTIP is the easiest, fastest, most reliable way to remotely acces s and manage multiple servers connected to a Paragon II - no matter where you are or where your servers are located. How does USTIP work? USTIP connects to the [...]

32 USTIP U SER G UIDE Q UESTION : A NSWER : Is USTIP easy to install? USTIP is very easy to install. Just connect it to a user port on an existing KVM configuration and assign an IP address and/or telephone number for modem access. How Is USTIP administration carried out? Administrators access USTIP through a connected USTIP Admin Console. A simple[...]

A PPENDIX B: F REQUENTLY A SKED Q UESTIONS 33 Q UESTION : A NSWER : Can I use USTIP in a VPN? Yes. USTIP fits into most an y network configuration utilizing standard TCP/IP. The network administrator sim ply adds USTIP as a node on the network via the USTIP Admin Console. What is the slowest connection USTIP can handle? USTIP offers scalable perfor[...]

34 USTIP U SER G UIDE[...]

A PPENDIX C: T ROUBLESHOOTING 35 Appendix C: Troubleshooting Problems and Suggested Solutions R EMOTE C ONNECTION P ROBLEM S OLUTION I cannot connect to USTIP via dial up modem. Ensure that you have specifi ed the modem device for yo ur Remote PC in the Add Connection Win dow (Dial-up type connecti on) modem field. Although concurrent connections m[...]

36 USTIP U SER G UIDE D IRECT A NALOG U SER C ONSOLE P ROBLEM S OLUTION The Direct Analog User Console does not function. Make sure the KVM switch is f unctioning properly. Make sure that USTIP is turned on. USTIP must be powered on for the Direct Analog User Console to function. The cable located inside USTIP that connect the Direct Analog User Co[...]

A PPENDIX C: T ROUBLESHOOTING 37 K EYBOARD P ROBLEM S OLUTION USTIP is not accepting keyboard commands from the Remote PC. The USTIP window of TRC must be the active window for proper keyboard control. Ensure the window in which you are typing is active. Try clearing the keyboard signals to ensure that the release or breakcode signal has been recei[...]

38 USTIP U SER G UIDE KVM O N -S CREEN U SER I NTERFACE (OSUI) P ROBLEM S OLUTION Log out of KVM on disconnect is set to YES in the Security Configuration screen, but USTIP is not logging out of the KVM upon remote user disconnection. Make sure that the Hotkey set in the Options window is the same Hotkey that comma nds the OSUI of the base KVM swit[...]

A PPENDIX C: T ROUBLESHOOTING 39 M OUSE P ROBLEM S OLUTION USTIP is not accepting my mouse. USTIP will not support a serial type mouse or non- standard mouse drivers. It does support a PS/2 style mouse and standard Windows mouse drivers. Other mouse drivers may function with USTIP, but will require extensive changes to th e mouse settings until a f[...]

40 USTIP U SER G UIDE T ARGET S ERVER P ROBLEM S OLUTION When I reboot a Target Server through USTIP, from a Rem ote PC, I cannot access the Target Server’s BIOS. It seems USTIP is not accepting the BIOS entry command keystroke. To access a Target Server’s BIOS first temporarily de- select the Sense video mode changes automatically checkbox in [...]

P ARAGON II FAQ S O NLINE 41 USTIP P ROBLEM S OLUTION I cannot power down USTIP. The main power switch for USTIP is on the back of the unit. To turn off USTIP hold the power key down f or a few seconds. To turn USTIP back on, press the power button again. V IDEO P ROBLEMS S OLUTION After switching to a different Target Server channel the video is n[...]

42 USTIP U SER G UIDE W EB B ROWSER P ROBLEMS S OLUTION I cannot connect to USTIP via Web Browser. Re-check the IP settings for USTIP from the USTIP Admin Console or remote Admin Console window. Accessing the Network Configuration screen, ensure that the IP addresses set for “IP Address, Subnet Mask, and Default Gateway” are still set correctly[...]

P ARAGON II FAQ S O NLINE 43 E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION 0007 – 0008 Memory allocation error. Reboot USTIP. Make sure the BIOS memory test recognizes at least 64MB of RAM. If the problem persists, restore the software and file system from the Recovery CD-ROM. 0009 Could not find the frame grabber card. Power off the sy[...]

44 USTIP U SER G UIDE E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION 001C Error occurred while initializing the TCP read socket. Reboot USTIP. Make sure the BIOS memory test recognizes at least 64MB of RAM. If the problem persists, restore the software and file system from the Recovery CD-ROM. 001D – 001E Resource allocation error. Reboo[...]

P ARAGON II FAQ S O NLINE 45 E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION system from the Recovery CD-ROM. 003A – 003F Resource allocation error. Reboot USTIP. Make sure the BIOS memory test recognizes at least 64MB of RAM. If the problem persists, restore the software and file system from the Recovery CD-ROM. 0040 Resource allocation [...]

World Headquarters Raritan Computer, Inc. 400 Cottontail Lane Somerset, NJ 08873 USA Tel. (732) 764-8886 Fax. (732) 764-8887 Email: sales@raritan.com www.raritan.com Rari t an OEM Di visi o n Peppercon USA, Inc. 111 E. Wacker Dr, Suite 2626 Chicago, IL 60601 Tel. (847) 466-1392 Fax. (312) 729-1375 Email: info@peppercon .com www.peppercon.com Asia P[...]