Raritan IPR-M1 manual

User Manual IPR-TR361 IPR-M1 IPR-TR362 IPR-M2 IPR-TR364 ver 3.2 Raritan Computer Inc. 400 Cottontail Lane Somerset, NJ 08873 USA Tel. 1-732-764-8886 Fax. 1-732-764-8887 E-mail: sales@raritan.com http://www.rarit an.com/ Raritan Computer Europe, B.V. Eglantierbaan 16 2908 LV Capelle aan den IJssel The Netherlands Tel. 31-10-284-4040 Fax. 31-10-284-4[...]

[...]

FCC Information This equipment has been tested and foun d to comply with the limits for a Class A digital device, pursuant to Part 15 of t he FCC Rules. These limi ts are designed to provide reas onable prot ection against ha rmful interference in a commercial installation . This equipm ent generates, uses, and can radiate ra dio frequency energ y [...]

This page intentionally left blank.[...]

C ONTENTS i Contents Chapter 1: In troduction .................................................................. 1 IP-Reach Overview .............................................................................................................. ...... 1 Access via Internet, LAN/WAN, or dial-up Modem...................................................[...]

ii C ONTENTS Remote Serial Control .......................................................................................................... ....3 5 Physical Connec tion .......................................................................................................... 35 Remote Connection ...................................................[...]

Important Information Login • The default IP-Reach login user name is <ad min >, with the password <raritan>. This user has administrative privileges. • Passwords are case sensitive and must be entered in the exact case combination in which they were created. • The default password <raritan> must be entered entirely in lower[...]

This page intentionally left blank.[...]

C HAPTER 1: I NTRODUCTION 1 Chapter 1: Introduction IP-Reach Overview Congratulations on your purchase of IP-Reach, the indust ry-leading solution for multi-platform, high- performance, network-based, re m ote KVM console access. IP-Reach enables hi ghly-secure, multi-user, bandwidth-efficient, and software -ind ependent access to y our servers’ [...]

2 IP-R EACH U SER M ANUAL Product Photos IP-Reach M Ser ies IP-Reach TR Se ries Package Contents IP-Reach ships as a ful ly configure d stand-alone product in a st andard 2U 19” rackm ount chassis, al ong with the following contents: TR Series M Series (1) IP-Reach unit (1) IP-Reach unit (1) IP-Reach TR Series Q uick Installation and Setup Guide [...]

C HAPTER 1: I NTRODUCTION 3 Product Features Access • Remote KVM access via the Internet, LAN/ WAN, or dial-up modem • Up to four simultaneous u ser thro ughput to switch(es) or se rver(s) • Up to 16 sim ultaneous use rs (using PC -share m ode) • Web browser accessible • Remote access to serial devices (VT 100 ) connected to IP-Reach seri[...]

4 IP-R EACH U SER M ANUAL Terminology This manual makes use of the followi ng terms to indi cate com ponents of a typical IP-Reach configura tion. While reading the m anual, please refer to the di agram below for clarifi cat ion when necessary. Target Server(s) Servers to be accessed remotely via IP-Reach and its connected KVM configuration. Remote[...]

C HAPTER 2: I NSTALLATION 5 Chapter 2: Installation Configuring Target Servers Before installing IP-Reach, first configure any target se rvers that y ou wish to a ccess via IP-Reach, in order to ensure optimum performance, as outlined below. No te that the following conf iguration requirements apply only to target servers , not to the computers tha[...]

6 IP-R EACH U SER M ANUAL Linux Settings On target servers running Li nux gr ap hical interfaces, set the mouse acceleration to exactly 1 and set threshold to exactly 1. As mentioned above, please ensure that each target se rver running Linux i s usin g a resolution su pported by IP-Reach at a s tandard VESA resolution and re fresh rate. E ach Linu[...]

C HAPTER 2: I NSTALLATION 7 Apple Macintosh Settings For target servers running an Apple Macintosh ope rating system , while using IP-Reach to access and control your target server, you must set the IP-Reach client (Raritan Remote Client) to “sin gle cursor” mode. Dual cursor mod e is not supported, and the two mouse pointers will not appear in[...]

8 IP-R EACH U SER M ANUAL TR Series Physical Connections Back Panel of IP-Reach TR Series AC Power Line Attach the included AC power cord to IP-Reach and into an AC Power Outlet. Local Admin Console Attach a PS/2 keyboard and multisync monitor to th e indi cated ports (see diagram above) in the back of IP- Reach. Primary Network Port Connect a stan[...]

C HAPTER 2: I NSTALLATION 9 Serial Input Port (optional) Serially-controlled devices (VT100 term inal emul ation) may be accessed remotely via IP-Reach by attaching them to the Serial IN po rt found on the back of IP-Reach. The serial port on IP-Reach is of type DTE; when connecti ng anothe r DTE serial device to IP-Reach, use a null m odem serial [...]

10 IP-R EACH U SER M ANUAL KVM Output / Local Access Console Ports (optional) Connect a PS/2 keyboard, mou se, and multisync monitor to these ports if you want local direct analog access to the servers or KVM switches connected to t he corresponding “KVM In” ports. Note: For IP-Reach Mode l M2, the Local Access Console atta ched to a KVM Out Po[...]

C HAPTER 2: I NSTALLATION 11 Initial Configuration During initial configuration, th e IP-Rea ch Set up Wiza rd helps you quickly set up IP-Reach for the first time. The IP-Reach Setup Wizard appea rs only when accessing the Adm inistrative Menus on an unconfigured IP-Reach, and guides you through in itia l configuration parameters. The easiest way [...]

12 IP-R EACH U SER M ANUAL - Line Speed & Duplex: Enter the visual efficiency for the m onitor: Auto detect 10 Mbps/Fu ll Duplex, 10 M bps/Half Du plex, 100 Mb ps/Full Duplex, or 1 00 Mbps/Hal f Duplex - Obtain IP address automatically (DHCP) : ♦ YES: Enables dynamic IP addressing for IP-Reach . Each t ime IP-Reach boots, it requests an IP ad[...]

C HAPTER 2: I NSTALLATION 13 Connect to IP-Reach Remotely Having completed the physical installation of IP-Reac h, you are now ready to es tablish an initial network connection. Bel ow are basic instructi ons for doi ng so. Please see Chapter 3: Raritan Remote Client for detailed inst ructions, being sure t o review t he “KVM Se ssion Propert ies[...]

14 IP-R EACH U SER M ANUAL Establish a Connection Upon launching the Raritan Remote Client (RRC), IP-R each will requ est your user credentials. Log on with the default usernam e and password (<adm in> a nd <raritan>). You will connect t o your IP-Reach unit. Use the RRC Navigator, found on the left-hand side of the RRC window, to selec[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 15 Chapter 3: Raritan Remote Client Invoking Raritan Remote Client (RRC) via Web Browser IP-Reach features Web Browser acces s, providing a connection from any Windows-based Remote PC running Microsoft In ternet Explorer 4.0+, Mo zilla 1.1+, and Netscape 7+. Security Settings Accessing IP-Reach via web bro[...]

16 IP-R EACH U SER M ANUAL 3. Depending on your brow ser’s security configur ation, you may see any or all o f the following dialog boxes, confirming the access and launch of an e xternally-provided program. Click [ Yes ] to advance through any of these prompts. Note: Microsoft Wind ows 2000 an d Microsoft Windows XP restrict certain types of use[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 17 Optional: Installing Raritan Remote Client Software Note: This step is option al. IP-Reach c an be accesse d fr om a Remote PC either by installing RRC software, or by launchi ng RRC via w eb browser (see previous secti on). Accessi ng IP-Reach vi a web browse r does not require any software installatio[...]

18 IP-R EACH U SER M ANUAL RRC Window Layout Raritan Rem ote Clie nt functions are grou ped into five gene ral sections o n the screen. E ach section wil l be discussed in detail further in this chapter. Menu Bar Toolbar Navigator Remote Desktop Status Bar[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 19 RRC Navigator The RRC Navigator provides a single view to every known Raritan device, allo wing conve nient access to multipl e Raritan networke d appliance s. The RRC Navigator displays: • All Raritan devices for which a connection profile exists • All Raritan devices that are automa tically identi[...]

20 IP-R EACH U SER M ANUAL Navigator Options Certain RRC Navigator attributes may be customized to your preferences. Display / Hide Navigator – To ggle whether the RRC Navigator is sho wn. This option can also be toggled by choosi ng View → Navigator f rom the Men u Bar. Refresh Navi gator – U pdate the devi ce status inf ormation s hown in t[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 21 For a TCP/IP Connection, select how RRC should locate your Raritan device: • IP Address : The IP a ddress assigned to your Raritan device (see Chapter 4 : Administrative Functions, Network Configuration ). • Name : The name assigned to your Raritan device during initial setup (see Chapt er 4: Admin [...]

22 IP-R EACH U SER M ANUAL Establishing a New Connection To connect to a Raritan ne tworked device, simply dou ble-click o n its entry in the RRC Navigator. You will be asked to authenticate the device. Note: The default IP-Reach login user n ame is <admi n>, with the password <r aritan>. This user h as administrati ve privileges. Passw[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 23 RRC Toolbar and Shortcuts Raritan Remote Client Toolbar The RRC Toolbar provides conve nient, one-click acce ss to the m ost commonly used features and parameters of Raritan Remote Client: B UTTON B UTTON N AME H OTKEY F UNCTION New Profile <Ctrl+Alt+C> Launches the Connection P rofile screen so y[...]

24 IP-R EACH U SER M ANUAL RRC Status Bar The Status Bar at the bottom of the Raritan Remote Client wi ndow conveys infor mation about the status of your remote connection session to IP-Reach. Video Sensing Status / Path Indicator Indicates the occurrence of vi deo sensing. Bandwidth Usage Indicator Indicates how much of your total availabl e band [...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 25 Remote KVM Console Control After using the RRC Navigator to establish a connection with an IP-Reach unit (see the previous section: Establishing a Connection ), the Navigator entry corresponding t o the IP-Reach unit will expand to s how all ports on the IP-Reach enabled for rem ote access. To establish[...]

26 IP-R EACH U SER M ANUAL Single Mouse Mode / Dual Mouse Mode When remotely viewing a Target Server that uses a po inting device, by default you will see two mouse pointers within the Remote Desktop area of the Rarita n Remote Client window. The Raritan Remote Client mouse pointer, generated by the operating system on wh ich RRC is running, slight[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 27 Selecting Servers with a KVM Switch Two buttons a llow users single-click access to the On Screen User Interface (O SUI) provided by your KVM Switch. The [ Enter OSU I ] and [ Exit OSUI ] buttons on the RRC to olbar have been provided to simplify the use of IP-Reach in conjunction with KVM Switches. Ent[...]

28 IP-R EACH U SER M ANUAL Keyboard Macros RRC allows users to create custom keyboard macros in order to send given key sequences to the remote server or KVM switch connected t o IP-Reach. This feat ure allows customers to send keystrokes to remote servers that may be otherwise unintentionally interpreted by the computer on which RRC is running. IP[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 29 3. The Add Keyboard Macro d ialog box opens. 4. Build the Keyboard Macro by editing all the fields in the Add Keyboard Macro window, in the order described belo w. Click [ OK ] when fini shed. a. Enter a name into the Keyboard Macro Name field, which will appear on the RRC Menu Bar, after successful cre[...]

30 IP-R EACH U SER M ANUAL 5. After clicking [ OK ], the Keyboard Macros dialog box will appear, listing your new keyboard macro. 6. Click [ Close ] to complete the keyboar d macro editi ng procedure. Running a Keyboard Macro Once a macro is created, it can be run via the RRC Me nu Bar or with the hotkey combination if one had been designated durin[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 31 Connection and Video Properties IP-Reach's dynam ic video compre ssion algorithm s maintain KVM console usability under va rying bandwidth constraints. Unlik e competitive solutions, IP -Reach optimizes its KVM output for not only LAN utilization, but also via th e WAN and dial-up. By dynamically a[...]

32 IP-R EACH U SER M ANUAL Inte rnet Flo w Cont rol Many publi c WAN li nks are by their very nature unpredic table. Packet s sent ove r the publ ic Inter net do not necessarily arrive at their destination in the or der they were sent. Whe n using IP-Reac h over an unpredictable public WAN (particularly in interna tional scenarios), the Internet Fl[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 33 Analog-to- Digital Setting s The following param eters are best le ft to IP-Reach to automatically det ect (on t he RRC Menu Bar, select Video > Auto-sense Video Settings ), but a brief descripti on of each is included here. • PLL Settings: If the video image look s extremely blurry or unfocused, t[...]

34 IP-R EACH U SER M ANUAL Color Calibration Automatic Color Calibration adjusts the color settings on IP-Reach to reduce excess color noise and data during digitization of video images. This data stream lining will increase the opera tional performance of IP- Reach, particular color accura cy. A very sim ple procedure to execut e, Color C alibrati[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 35 Remote Serial Control In addition to remote KVM console access, IP-Reach also offers users the convenience of accessing a serial console via web browser as well. A ny serial consol e support ing VT100 emulat ion may be c onnected t o the SERIAL IN port found on the back panel of IP-Reach, and accessed u[...]

36 IP-R EACH U SER M ANUAL Changing Serial Settings You may change the serial terminal sett ings such as ba ud rate, parity , and stop bits use d by IP-Reach to communicate with your serial device, by right-clicking on the serial port entry in the RRC Navigator, a nd selecting Serial Parameters in the menu. Click [ OK ] when fin ished. Remote Devic[...]

C HAPTER 3: R ARITAN R EMOTE C LIENT (RRC) 37[...]

38 IP-R EACH U SER M ANUAL[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 39 Chapter 4: Admini strative Functions Accessing the Administrative Functions Access and execute Administrative functions via local ad min console, or via rem o te administration. Only administrators (users with administrative privilege s) can access the IP-Reach Adm inistrative Menus. Local Admin Console Pow[...]

40 IP-R EACH U SER M ANUAL Remote Admin Console An alternative way to access IP-Reach’s a dministrative fu nctions is to do so re m otely, using the Raritan Remote Client. Any administrative user logged on to IP-Reach at a Remote PC can perform adm inistrative functions remotely to make changes to the system, as long as IP-Reach is set to allow r[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 41 Network Configuration After maki ng changes to the Network Co nfiguratio n, press < Ctrl+S > t o save. You must reboot whe n all changes are complete in order to ap ply them. • Name: Designate a unique name for this IP-Reach unit , for exam ple, “Miami Data Center.” The default name is IP-Reach.[...]

42 IP-R EACH U SER M ANUAL • Enable IP Fai lover (TR Ser ies only): This setting, which appears only for TR Series models, enables the secondary Ethernet port to be active for failover utilization. - When enabled, IP-Reach will verify the availab ility of its primary Ethernet port at a constant interval indicated by the Ping Interval in seconds s[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 43 Two Paths – Two Ports Each: Used when IP-Reach is connected to two KVM switch configurations. There are two main paths, one to each KVM configuration. User s must select the Path (or KVM config urat ion) they wish to access upon IP- Reach login. Up to two users can c onnected to each KVM c onfiguration. I[...]

44 IP-R EACH U SER M ANUAL Three Paths – Two Ports, One Po rt, One Port (2, 1, 1) : Used when IP-Reach is conne cted to three KVM switch co nfigurations. There are th ree main paths, one to each KVM configuration. User s must select the Path (or KVM config urat ion) they wish to access upon IP- Reach login. Up to two users ca n connect to the fir[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 45 Security Configuration • Encryption mo de: Toggle throu gh the choices and select the desired leve l of encryption for initial connection authentication and remote session video data transfer. - No encryption : No encryption or security. Neither the initial conn ection authentication nor remote video data[...]

46 IP-R EACH U SER M ANUAL • PC Share Mode: Determ ines global concurrent rem ote access. Enables up to ei ght rem ote users to simultaneousl y log o n to one IP-Reach u nit and conc urrent ly view and control a Target Ser ver through IP-Reach. Control is based on first active/keyboard mouse input, so multiple remote users attempting keyboard inp[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 47 • Private key : Enter a private key password. This privat e key acts as a second level of password protection. O nly rem ote users who kn ow the private key password, i n additi on to their user nam e and password, can log i n and connect to IP-Reach. - Confirm private key: Enter pri vate key password aga[...]

48 IP-R EACH U SER M ANUAL - No Limit (default): Each acti ve user can consum e as much bandwidth as needed. - 10, 5, 2, or 1 megab it or 512, 256, 128 kilobit: Bandwidth consumed by each active user during the operation of this IP-Reach unit is limited to the selected quantity. The lower the bandwidth allowed, the slower the perfor mance that may [...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 49 Create or Change Group Accounts 1. At the Main Menu, type < G > to add or change a Group Account. 2. The Group Accoun t scre en app ears. a. To add a new group account, type the letter < A >. b. To change group account p roperties, use the < TAB > key to move through the list and press <[...]

50 IP-R EACH U SER M ANUAL 3. The Group Accoun t Settings screen ap pears. a. Type the Gr oup Account name in t he Group Name field. T he name can consist of al pha-numeric characters, up to 23 charact ers long, and the first char acter cannot be a number. b. Use the < Ç > a nd < È > arrow ke ys or the < TAB > key to move throug[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 51 5. Your c hanges are not yet saved . You will be returned to the Group Account Settings screen for the user group you are editing or creating. 6. You must press < CT RL >+< S > once more while i n this screen to save t he permi ssions settings t o your given user gro up. Delete Group Accounts To[...]

52 IP-R EACH U SER M ANUAL Create or Change User Accounts 1. At the Main Menu, type < U > to add or change a use r account. 2. The User Account window appears. a. To add a ne w user account, type the letter < A >. b. To change a user account properties, use the < TAB > key to m ove through t he list an d press < ENTER > to s[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 53 4. Press < CTRL > + < M > to return to the Main Menu. Delete User Accounts To delete an existing us er account, type < U > at the Main Menu, and when the User Ac count screen appears, press < TAB > to select the user account to delete, and then press < D >. Please note that you[...]

54 IP-R EACH U SER M ANUAL Remote Authentication Implementation Introduction Note to CommandCenter Users If you plan to configure IP-Reach to be integrated with and cont rolled by Raritan’s CommandCenter management appliance, thi s section of t he User Man ual does not appl y to you . When an IP-Reach unit is controlled by Com mandCenter, Comm an[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 55 Authentication vs. Authorization When your IP-Reach unit is c o nfigured for remote authentication, the external aut henticatio n server is used primarily for the purposes of authentication , not authorization. Authorization i s determined by IP-Reach on the basis o f user grou ps. That i s, once a given us[...]

56 IP-R EACH U SER M ANUAL General Settings for Remote Authentication You must log on to IP-Reac h as default A dminist rator (user name <admin>, passwo rd <raritan>) t o set Remote Authentication properties. 1. At the Main Menu, press the letter < C > to Configu re IP-R each. 2. When the Co nfiguration M enu appears, press < R[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 57 b. Type the server secret needed to aut henticate ag ainst your remote authentication servers in the Server Secret field. Re-type the serve r secret in the Confirm Secret field. c. Type the time of inactivity (in secon ds) that should pass before the server times out in the Server Timeout (seconds) field. d[...]

58 IP-R EACH U SER M ANUAL 6. If you are appointing Remote Accoun ting, in the Authentication and Accounting screen, < TAB > to the Enable Remote Accounti ng field, and press < SPACE BAR > to togg le to RA DIUS. 7. When finished, press < ENTER > to save y our change s, or press < ESC > to exit without saving Remote Authentic[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 59 Returning User Group Information via RADIUS When a RADIUS authentication atte m pt succeeds, IP-Reach determines the perm issions for a gi ven user based on the perm issions of the user’s group. Your remot e RADIUS serve r can provi de these user group nam es by retur ning an attrib ute, im plemented as a[...]

60 IP-R EACH U SER M ANUAL Time and Date Current Date and Time on the IP-Reach unit are listed on t his screen. Once saved, Tim e and Date changes will not take effect until IP-Reach is restarted. • New Date / New Time: To manu ally input changes to cu rrent date and time valu es. • Adjust for day light sav ings time: Toggle betw een YES and NO[...]

C HAPTER 4: A DMINISTRATIVE F UNCTIONS 61 View IP-Reach Status The IP-Reach Event L og screen shows a log file co ntaining i nformation about IP-Reach log in and connection activities. This Ev ent Log stores IP-Reach events, su ch as user login or logo ut, bad login attempts, Ad min login, a nd logout at the IP-R each Adm in console, A dmin change [...]

62 IP-R EACH U SER M ANUAL Diagnostics While navi gating the M ain Menu of t he Admi nistrative Cons ole, press ing <D> and <Enter> will invoke the IP-Reach Diagnostic functions. These functions are meant to enable Raritan Technical Support t o as sist you in the case of a problem with your IP-Reach unit. Do not invoke these functions u[...]

A PPENDIX A: S PECIFICATIONS 63 Appendix A: Specifications I TEM D IMENSIONS (W X D X H) W EIGHT P OWER IPR-TR361 2U 19” Rackmount Case: 19” (W) x 21.25” (D) x 3 .5” (H) 482 mm (W) x 540 mm (D) x 89 mm (H) 28.2lbs. (12.79kg.) 110/220V auto-swit ching (50/60 Hz Eur opean) IPR-TR362 2U 19” Rackmount Case: 19” (W) x 21.25” (D) x 3 .5” [...]

64 IP-R EACH U SER M ANUAL Cable Specifications Standard RJ 11 based phone cord t o connect m odem to a p hone line (provided) ** Category 5e UTP cable to c onnect to net work **TR Series only KVM Switch Specifications Supports KVM switches utilizing an On-Screen User Interface, including Raritan’s Paragon, Z-Series, MasterConsole MX 4 , and Mast[...]

A PPENDIX B: SNMP F EATURES 65 Appendix B: SNMP Features For conveni ent moni toring wit h standar d network m anagem ent systems su ch as HP OpenView o r IBM Tivoli software solutions, IP-Reach features an SNMP agent with stan dard MIB2 support. IP-Reach respon ds to SNMP GET requests with standard M IB2 variables, although for security re asons o[...]

66 IP-R EACH U SER M ANUAL[...]

A PPENDIX C: F REQUENTLY A SKED Q UESTI ONS 67 Appendix C: Frequent ly Asked Questions Q UESTION : A NSWER : What is IP-Reach? IP-Reach is the easiest, fast est, m ost reliable way to remotely access and manage multiple servers conn ected to a Raritan KVM Switch - no matter where you are or where your servers are located. How does IP-Reach work? IP[...]

68 IP-R EACH U SER M ANUAL Q UESTION : A NSWER : How Is IP-Reach administration carried out? Administrators access IP-Reach th rough a connected IP-Reach Admin Console. A simple key board dri ven interface of menus offers straightforward access t o IP-Reach se t up and control . User profiles, security settings, configuration and diagnostics are ju[...]

A PPENDIX D: T ROUBLESHOOTING 69 Appendix D: Troubleshooting Problems and Suggested Solutions R EMOTE C ONNECTION P ROBLEMS S OLUTION I cannot c onnect to IP-R each via dial up m odem. Ensure that y ou have s pecified the m odem de vice for you r Remote PC in the Add Con nection Wi ndow (Dial -up type c onnection) m odem fiel d. Although co ncurren[...]

70 IP-R EACH U SER M ANUAL D IRECT A NALOG U SER C ONSOLE P ROBLEMS S OLUTION from a Direct Anal og User Console. users are currently attempting to control the active Target Server. I cannot vi ew the Ta rget Server that I am looking fo r from a Direct Anal og User Console. Ensur e that you are look ing at the Di rect Analog User Console connected [...]

A PPENDIX D: T ROUBLESHOOTING 71 KVM O N -S CREEN U SER I NTERFACE (OSUI) P ROBLEMS S OLUTION Clicking on the Enter On-Screen Menu button does not bring up the connected KVM sw itch’s On-Screen User Interface (O SUI). Nothin g happens. IP-Reach may not be set t o the correct KVM switch Hotkey activator. The default Hotkey setting is <Scroll Lo[...]

72 IP-R EACH U SER M ANUAL M OUSE P ROBLEMS S OLUTIONS The larger IP-Reach Mouse Pointer does not track or is not in sync (not aligned) with the smaller Ta rget Server Mouse Pointer. Click Synchronize Mouse , or press <Ctrl-Alt-S>. Ensure each Target Server uses a standard Windows mouse driver. For Windows 2000 based Tar get Servers, set the [...]

A PPENDIX D: T ROUBLESHOOTING 73 IP-R EACH P ROBLEMS S OLUTION There is no control and no fram e grabbing activity occurring. IP-Reach seems to have locke d-up. An internal serial data cable, whic h connects t he frame gra bber card to the motherboa rd of IP-Reach, may have becom e disconnected. Contact Rarita n Technical Suppor t for assistance. I[...]

74 IP-R EACH U SER M ANUAL Event Log File and On-Screen Error Codes IP-Reach will display or log an error code in the IP-Reach Event Log Screen in the event of a problem occurring. Error co des are eig ht-digit hexadecim al num bers, contai ning t wo part s: the fi rst four denote e rror type; and the second f our digi ts denote a location c ode. T[...]

A PPENDIX D: T ROUBLESHOOTING 75 E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION 0011 The Ethernet contr oller could not be fo und. There is a problem with the IP-Reach hardware. 0012 The modem could not be found. Power off the system and make sure the frame grabber card is inserted firm ly. If the problem persists, there may be a problem w[...]

76 IP-R EACH U SER M ANUAL E RROR C ODE ( LAST 4 DIGITS ) M EANING R ECOMMENDATION Recovery CD -ROM. 0024 SSL read failed. Reboot IP-Reach. Ma ke sure the BIOS m emory test recognizes at least 64MB of RAM. I f the pr oblem persists, restore the software and file system fr om the Recovery CD -ROM. 0025 Memory allocation error. Reboot IP-Reach. Make [...]