Ricoh 70eI92 manual

User’s Guide © 2007 Ricoh Americas Corporation 5 Dedrick Place West Cald well, NJ 07 006 A ugust 2007 338550-003C[...]

© 2007 Ricoh Americas Corpo ration. All rights reserv ed. No part of this document may be reproduc ed without the expressed permission of Ricoh Americas Corporation. The material in this document is for information al purposes and is subject to change without notice. Ricoh Americas Corporation assumes no responsibility for errors or omissions in t[...]

Our company, as a partner in the En ergy Star Program , considers that this pro duct satisfies the appro priate standard cover ed in this prog ram. NOTE : The 70 and 92 PPM printer s come with the power manag ement mode enabled and will go into a “Sleep” mode after 7 minutes (70 PPM) or 15 minutes (92 PPM) if there is no printing or comm unicat[...]

i Revisions Revision Page No. (Content s) Date A Original Release - ECO-1772 February 2006 B Page B-2: Corrected Controller processor speed to 800 MHz (Egret 3R); Add rev history page , copyright p age; Page 5-1, add "Network Problems" to bulleted list February 2007 C Page i, Updated Energy S tar p age to add Power Management feature. Pag[...]

T able of Content s ii T able of Contents Introduction About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Manual Conventions . .[...]

i ii T able of Content s Loading Paper in Tray 2 or 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Loading Paper into the MBT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Loading Paper into the HCF . . . . . . . . . . . . . . . . . . . . . . . [...]

T able of Content s i v Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30 When Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30 When Storing . . . . . . . . . . . . . . . . . . . . . . . . [...]

v T able of Content s Appendix B. Printer Specifications What This Appendix Contains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B- 1 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2 Base Printer . . . [...]

Introduction vi Introduction About This Manual This manual provides easy access to the info rmation you need to operate the 70 PPM or 92 PPM (Pages P er Minu te) laser printer . T o find out about a spec ific topic, refer to:  Chapter 1: Printer Overv iew – For printer components and features.  Chapter 2: Operator Contr ol Panel – T o acc[...]

vii Introduction Manual Conventions The following conventions a r e used in this manual:  Bold and Italics are used sparingly for emphasis.  Information you enter: Looks Like This.  Key Names (or Labels): Look Like This.  System messages: Look Like This.  V ariable user information: Looks Like This. Pay particular attention to Notes,[...]

Printer Overview 1-1 Chapter 1 Printer Overview What This Chapter Provides This chapter describes the part s and functions of the prin ter .  Printer Features  I/O Configurations  Operator Control Pan el  Printer V iews[...]

1-2 Printer Overview Printer Features The printers are high-speed, shared-use laser printers for a production printing environment. They incorporate a wide variety of features:  High-Speed and High-Quality Printing.  Print speed is up to 70 or 92 page s per minute (ppm), A4/Let te r (Simplex) depending on the printer model.  The printing o[...]

Printer Overview 1-3  Supports a wide-range of media types (copier , bond, letterhead, special application, recycled, overhead tr ansparencies, labels) and sizes. See “Paper” on page 2-2 for more information.  Printer Langua ge Support.  Optional PostScript Level III (Adobe) printer language.  Optional IPDS printer language  PCL5[...]

1-4 Printer Overview Operator Control Panel The Operator Control Panel (OCP) is your ph ysical interface to the printer's features and functions. From the con trol panel, you can monitor the printe r's operatin g status and configure the specific printer functions. See Chapter 2 for detailed information about the OCP .[...]

Printer Overview 1-5 External V iew of the Printer Key Component Description 1 Power Switch Press to turn the printer on and off. 2 Front Cover Open to replace units, clear paper jams, or clean the inside of the printer . 3 V ertical Path Cover Open to clear paper jams. 4 Multi-bypass T ray (MBT) Holds up to 1 50 sheets of paper . 5 T oner Supply C[...]

1-6 Printer Overview Internal V iew of the Printer Key Component Description 1 T oner Hopper Unit Install the toner bottle here. 2 Drum Cent er L ock Holds the dr um i n pl a c e . 3 Drum U nit OPC dr um. 4 Fuser Latch Provides access to the fuser unit. 5 Fuser Unit Fuses the toner on the paper . 6 Developer Duct Mount the developer bottle onto the[...]

Operator Control Pa nel 2-1 Chapter 2 Operator Control Panel What This Chapter Provides This chapter contains inform ation on the following topics.  OCP Description  Menu Stru cture  Using the Menu Screens  Passwords[...]

2-2 Operator Control Panel OCP Description The Operator Control Panel (OCP) is a touch panel display that you use to set up print options and monitor job and printer status. It is also used by the Network Administrator to configure the printer and by the Service T echnician to perform maintenanc e on the printer . Operator Control Panel[...]

Operator Control Pa nel 2-3 Menu St ructure The OCP menu is structured as shown in th e following flowcharts. Each box in the chart represents an OCP display screen. Use this flowchart to assist you in setting print job options. Main Menu Printer Menu Setup M enu Report s Menu Continued on pa g e 2 - 4 Continued on pa g e 2 - 6 Disk Directory Summa[...]

2-4 Operator Control Panel Default Output Printer Menu • Upper Tray • Elevator Tray Paper Source • Solid Black • Square Blk/Skew • Half T one • Ghos tG • Jitter • Large Lette r s • Diagonal Lines • Density Scale • Small to La rge • T ext File 4% • Cross Pattern • S t aple : Front • S t aple : Rear • S t aple:Booklet [...]

Operator Control Pa nel 2-5 Paper Size • AutoSelect • 1 • 2 • 3 • MBT • HCF  (More Options) Paper T ype Select Paper Source Tr a y A dj u st Paper Weigh t Paper Weight Settings • Plain • Bond • Color • Label 1 • Letterhead • Preprinted • Prepunched Tr a y 1 2 MBT • A4 LEF • A4 SEF • A3 SEF • A5 SEF • B5 LEF ?[...]

2-6 Operator Control Panel Setup Menu Service 1 Password Drum Unit • Exhaust • Supply Fuser Web Developer Mix Consumables System Continued on pa g e 2 - 7 Password OCP • Contrast • V olume 1 Service menu items are for Service T echnician s only and are not discus sed in this manual. Language • English • Deutsch • Français • Españo[...]

Operator Control Pa nel 2-7 Mode Parallel Exit Jam Recovery Software Log Reset Gateway Address Subnet Mask IP Address Energy 1 Save T ime Country Code Password  (More Options) • Compatible • Bi-Directional System Password HTTP Port Ack Pulse Width Calendar • T ime Zone • Date • T ime • T ime Zone Options Energy Save Mode 1 Available [...]

2-8 Operator Control Panel Finisher Menu 1 Short S tacking • 5 • 6 • 7 • 8 Decurler • AutoSelect • Enable • Disable 1 Available when the Container S tacker is installed.[...]

Operator Control Pa nel 2-9 Using the Menu Screens The menus are accessed via the touch panel. Each OCP screen consists of icons that you use to make selections. The icons that are used through the OCP screens are s hown below . Examples of the OCP screens are shown on the follo wing pages.. Icon or Button Name Function ? Help T ouch to display Hel[...]

2-10 Operator Control Pan el Main Menu 1. The Main Menu screen is shown below . A d escription of the elements that make up the screen follows. Icon Function ? T ouch to open Main Menu Help. i T ouch to display information about the printer and consumables.  T ouch to pause the printer . T ouch to duplicate a current prin ting page and output to[...]

Operator Control Pa nel 2-1 1 Information When you select Information from Main Menu, this screen is displayed. Y ou use it to confirm about printer settings and consumables described as below .  Printer Displays information about the engine and controll er software revision, error counts, and the current pape r type and source settings.  Con[...]

2-12 Operator Control Pan el Printer Menu When you select Printer from the Main Menu , this screen is displayed. Y ou use the Printer Menu to gain access to the prin ting options described in the table below .  Paper Source  Default Defines the default paper tray . Use th is when the paper source is not designated by a host command. If a comm[...]

Operator Control Pa nel 2-13  Tr a y A dj us t The print position can be adjusted vertic ally and horizontally using the T ray Adjust option. When printin g in duplex mode, you can set dif ferent tray adjust values for the front side and back side of the paper . See “Setting the T ray Adjust V alues” on page 3-16 for detailed informa tion an[...]

2-14 Operator Control Pan el  Best Fit Can be set to enable or disable. When enabled, if the requested paper size is not present in any tray , the printer will select the closest av ailable paper size and scale the image to fit. Best Fit wo rks in conjunction with the Best Fit Mode option in the System Menu.  Job T imeout Defines the time lim[...]

Operator Control Pa nel 2-15 Setup Menu When you select Setup from the Main Menu, th is screen is displayed. Use it to gain access to the Setup option screens that are described in the table below .  OCP  Vo l u m e The volume of the OCP touch pad can b e adjusted within a range of 0 to 5. The factory default is 3.  Contrast The contrast o[...]

2-16 Operator Control Pan el  Country Code Select the appropriate country code us ed in international phone numbers. A complete list is available in your tele phone book or on the Internet. Country Code is not necessarily related to language. The default setting is 1.  Ener gy Sav e Mode Can be set to enable or disable.  Energy Save T ime [...]

Operator Control Pa nel 2-17 Report s Menu When you select Reports from the Main Menu , this screen is displayed. Y ou use it to print the reports described below .  Sta tu s T ouch to print a status report and return to the Main Menu. The status report shows the current configuration of the printer and printer usage information.  Demo T ouch[...]

2-18 Operator Control Pan el Finisher Menu for the Cont ainer S t acker When you have the optional Container Stac ker installed and you select the Finisher icon from the Main Menu, this screen is displayed. Y ou use it to gain access to the Container Stacker options. For additional information on the Container S tacker , refer to the Container S ta[...]

Operator Control Pa nel 2-19 Jobs Menu When you select Jobs icon from the Main Me nu, this screen is displayed. Y ou use the Jobs Menu to cancel print jobs in the printer .  Scroll Bar T ouch to scroll the list of jobs.  Select All T o cancel all print jobs, pres s Se lect All, then press Delete.  Clear All Press Clear All to deselect all [...]

2-20 Operator Control Pan el Passwords Passwords provide security to restrict access to system parame ters and certain printer maintenance functions. T wo types of passwords are available with your printer: a system password and a service password. The system password is used by your Syst em Administrator and provides access to the system parameter[...]

Paper Handling 3-1 Chapter 3 Paper Handling What This Chapter Provides This chapter contains inform ation on the following topics.  Paper W eights  Unacceptable Paper  Storing Paper  Paper Sizes, T ypes, and T rays  Loading Paper  Setting Custom Paper Size V alues  Setting T ray Adjust V alues  Setting the Default Paper Sour[...]

3-2 Paper Handling Paper T o obtain good print quality , use the recomm ended paper and properly position it in the correct trays. For the desired paper orientation, see the labe ls on the trays. Refer to Appendix C for detailed information about paper sp ecificati ons and printing on special print media. Paper W eight s The printer accepts the fol[...]

Paper Handling 3-3  Carbon paper  Paper with paper fasteners, ribbons, tape, etc., attached  Heavily textured paper  Label stock with exposed backing sheets Storing Paper Store t he paper properly to avoid pr int quality problems and paper jams.  Store paper horizontally , in a flat, dr y location to avoid wrinkling, bending, curling[...]

3-4 Paper Handling Paper Sizes, Paper T ypes, and Printer Input T rays The following tables show which paper sizes and types can be used with the printer's input trays. The paper size is shown in both millimeters and inches. The term SEF indicates the paper is being fed into th e printer short edge first and the term LEF indicates the paper is[...]

Paper Handling 3-5 Loading Paper Load paper into the trays according to the instructions that follow . See “Loading Special Media” on page 3-12 for directions on loading prepunched and preprinted paper , as well as tab stock. Paper can be load ed while a print job is running, except into the tray that is currently in use. Loading Paper in T ray[...]

3-6 Paper Handling 3. Adjust the sensor plate to the proper size. Size markers are located on the sensor plate in the following order: triangle (special), B5, A5, LGR, LGL, L TR, B4, A3, and A4. If the paper size you need is not listed, set the sensor plate to triangle (the first position). Then, in Step 6, you will select the paper size from the O[...]

Paper Handling 3-7 Loading Paper in T ray 2 or 3 1. Open the tray . 2. Adjust the size guide to the proper si ze. The available sizes are marked on the bottom of the tray . 3. Adjust the sensor plate to the proper size. Size markers are located on the sensor plate in the following order: triangle (special), B5, A5, LGR, LGL, L TR, B4, A3, and A4. I[...]

3-8 Paper Handling 4. Place the paper into the tray . 5. Close the tray . 6. If you set the se nsor plate to triangle in St ep 3, sele ct the pape r size from the OCP by making the following selections: Printer / Paper Source / Paper Size / tray # / paper size 7. Adjust the paper weight. The default pape r weight is 20 lb. bond. If necessary , chan[...]

Paper Handling 3-9 Loading Paper into the MBT 1. Open the MBT by pullin g it by the handle. 2. Adjust the size guide to the proper size . The paper size positions are marked on the bottom of the tray and on the top of the size guide.[...]

3-10 Pa per Handling 3. Push down the paper tray . 4. Set the paper onto the tray .[...]

Paper Handl ing 3-1 1 Loading Paper into the HCF 1. Open the door of the HCF by pulling it by the handle. The table inside the HCF automatically moves to its lowermost position and stops. 2. Set the paper into the HCF . (The HCF is set to handle Letter LEF or A4 LEF size only . A service call is required to change from one size to the other . ) 3. [...]

3-12 Pa per Handling Loading Special Media Pre-punched Paper Load pre-punched paper as indicated in the following diagrams. Refer to Appendix C for more information about u sing pre-punched paper . Arrows indicate pa per feed direction. T able 0-1. Simplex Printing (Single-sided) Paper Size Orient ation Loading into T ray 1 - 3 MBT or HCF Letter/A4[...]

Paper Handling 3-13 Arrows indicate pa per feed direction. T able 0-2. Duplex Printing (Double-sided) Paper Size Orient ation Loading into T ray 1 - 3 MBT or HCF Letter/A4 Portrait and Landscape (Long Edge Bind) Ledger/A3 Portrait (Short Edge Bind) Ledger/A3 Landscape (Short Edge Bind) Ledger/A3 Portrait and Landscape (Long Edge Bind) Letter/A4 Por[...]

3-14 Pa per Handling Loading Pre-printed Paper Load pre-printed paper as indicated in the following table. Refer to Appendix C for more details about us ing pre- printed paper . Paper T ype Print Mode Loading Into T ray 1 - 3 MBT/HCF Front/Back Side Predetermined Simplex Front side down Front side up Duplex Paper up to 9 in. (feed di rection), fron[...]

Paper Handling 3-15 Loading T ab Stock 1. Load tab stock as shown in the illustration below . In the main paper trays, pla ce the straight edge of the tab stock against the straight right leading edge of the paper tray . The tabs shou ld be on the left , also known as the trailing edge. In the MBT , place the st raight edge into the machine. T ab s[...]

3-16 Pa per Handling Setting the Custom Paper Size V alues If the paper size you have selected is a cust om size you must set the pa per size using the OCP . First, follow the steps for loading paper into the desired tray , then perform these steps. 1. On the Custom Paper Size screen, touch th e value box for the leading edge (the arrow in the illu[...]

Paper Handling 3-17 Setting the Default Paper Source The Default Paper Source feature is used when the paper source is not specified in the job. 1. T o set the Default Paper Source make the following selections from the OCP: Printer / Paper Source / Default / T ray # or AutoSele ct /  Setting the Paper T ype The Paper T ype feature is used when [...]

3-18 Pa per Handling Ordered Set s Using the OCP or the WEB you can define an ordered set by specifying the number of pages (12 max.) in the set and the paper so urce tray(s) th at contain the ordered set pages. The printer will support input tray cas cading for ordered sets based on paper size and media type PCL tray grouping i s also supported fo[...]

Paper Handling 3-19 Define the Ordered Set s 1. From the OCP make the following selections: Printer / Paper Source /  / Ordered Sets The Ordered Sets and Size screen will be displayed. 2. Select the tray(s) and the number of pages in the set. 3. Press the  key . Y our settings are now saved. 4. Load the ordered set pages into the tray(s). NOT[...]

3-20 Pa per Handling[...]

Care and Maintenance 4- 1 Chapter 4 Care and Maintenance What This Chapter Provides This chapter contains the following information:  Replacing Consumables  Clearing Paper Jams  Cleaning the Printer  Handling and S toring Consumables[...]

4-2 Care and Mainten ance Replacing Consumables When a consumable needs to be replaced, the printer stops printing and displays an error message indicating which consumable should be replaced. The following table shows the life expectancy of each consumable. External factors can affect the average yield of consumables. Some of these factors are: ?[...]

Care and Maintenance 4- 3 Adding T oner 1. Open the T oner Supply Cover . 2. Make sure that the mouth of the toner bo ttle is closed. Shake the toner bottle up and down about six times, then turn the toner bottle upside down and shake it again. CAUTION ! T oner is not harmful to the human bo dy , but if some toner has come in contact with your skin[...]

4-4 Care and Mainten ance 3. Peel the toner seal film. 4. Install the toner bottle into the T oner Hopper Unit so that the triangle marks on the bottle mouth and the T oner Hopper Unit lin e up. T urn the bottle in a half circle until the triangle mark on the bottle come s to fit the circl e mark on the T oner Hopper Unit. NOTE : Befor e peeling th[...]

Care and Maintenance 4- 5 5. Hold the top of the bottle and tap the side to transfer the toner i nto the T oner Hopper Unit. 6. When the toner bottle is empty , turn it ba ck in a half circle and take it out. 7. Close the T oner Supply Cover an d discard the empty toner bottle. Empty T oner Bottle 180°[...]

4-6 Care and Mainten ance Replacing the T oner Collector Bottle When the OCP displays the message Toner Bottle Full , replace the T oner Collector Bottle with a new empty bottle. 1. Open the T oner Collector Bottle Cover and the Inner Cover . (The T oner Cover Door is located at the right side of the printer next to the MBT .) 2. Remove the old T o[...]

Care and Maintenance 4- 7 6. Dispose of the full toner bottle properly . Replacing the Develop er Mix Replacing the developer mix is a two-phase process. First you exhaust the Developer Mix, and then you supply it. Exhausting the Developer Mix 1. T ake the empty develope r bottle out of the box. 2. Open the Fron t Cove r of the printer . 3. Attach [...]

4-8 Care and Mainten ance 4. Lock the empty developer bottle by turning the deve loper bottle cap about 160 degrees in the direction shown b elow . 5. T o start the exhaust process, make th e following selections from the OCP: Setup / Consumable / De veloper Mix / Exhaust The exhaust process takes approximately 2 minutes. 6. Remove the developer bo[...]

Care and Maintenance 4- 9 Supplying the Developer Mix Be sure to use only the deve loper mix that is specified fo r the printer . Using developer that is not specified for the prin ter may degrade print qua lit y or cause damage to the printer . Refer to the table below to determin e the correct developer mix for your printer . 1. T ake the new dev[...]

4-10 Ca re and Mainten ance 4. Lock the bottle in place by turning the de veloper bottle cap about 160 degrees in the direction shown below. 5. T o start the replacement process, make the following selections from the OCP: Setup / Consumable / Developer Mix / Supply The replacement process takes approximately 2 minutes. (Maximum replacement time is[...]

Care and Maintenance 4-1 1 7. Place the duct cap back on the developer duct. 8. Clean any spilled developer from the printer . 9. Close the Front Cover . NOTE : Save the empty developer bottle for use during the next developer exhaust pr ocess.[...]

4-12 Ca re and Mainten ance Replacing the Drum Unit T o remove the Drum Unit: 1. Open the Fron t Cove r of the printer . 2. T urn the handle cloc kwise to release the Drum Unit. 3. T urn the Drum Center Lock until the tab on the side of the lock appears. Push the tab to release the Lock. Pull the drum ce nter lock out of the center shaft. CAUTION ![...]

Care and Maintenance 4-13 4. Using the grip of the front si de of the drum unit, pull it out until the stopper behind the unit catches, then hold the handle and lift the drum unit to remove it. : CAUTION ! When handling the dr um unit do not touch the gr een surface of the drum and do not set the unit down with th e gr een surface in contac t with [...]

4-14 Ca re and Mainten ance T o install the new Drum Unit: 1. Align the groov e on both sides of the Drum Unit to the Drum Unit Front Guides that are located on the front side of the Console F rame. Push th e front grip of the Drum Unit until the Drum Unit is set in the proper position. 2. Replace the Drum Center Lock on the Cent er Shaft. Push the[...]

Care and Maintenance 4-15 Replacing the Fuser Cleaning W eb T o remove the Fuser Unit: 1. Open the Fron t Cove r of the printer . 2. Hold up the Fuser Latch an d pull out the Fuser Unit. WARNING! The Fuser Unit is very hot. Do not touch any parts of the Fuser Unit except those parts which are used to r eplace the Fuser Cleaning W eb. Do Not open th[...]

4-16 Ca re and Mainten ance 3. Open the W eb Holder Plat e as shown b elow . 4. Pull the handle up and use it to lift the Fuser Cleaning W eb out of the Fuser Unit. Web Holder Plate Handle Fuser Fuser Unit Cleaning Web[...]

Care and Maintenance 4-17 T o install the new Fuser Cleaning W eb: 1. Slide the Fuser Cleaning W eb into the slot s of the Fuser Unit and lock it into place by pushing down t he handle. 2. Close the W eb Holder Plate and push the Fuser Unit back in. 3. Close the Front Cover . 4. T o clear the usage counter for the Fuser W eb, make the following sel[...]

4-18 Ca re and Mainten ance Clearing Paper Jams This section addresses printer pa per jams on ly . If a paper ja m occurs in the finisher , refer to your option-specific finisher user ’ s guide. The location of a paper jam is displayed on t he OCP . When clearing a paper jam , remove paper that is located in the V ertical Path Cover area first, t[...]

Care and Maintenance 4-19 Switch Back Area Follow the steps below to clear paper from the Switch Back Area. 1. Open the Finis her Cover and the T ab. 2. Open the Sw itch Back Cover . NOTE : The Switch Back Cover is located on the left side of the printer , but is accessed fr om inside of the Finisher . Ta b Finisher Cover Switch Back Cover[...]

4-20 Ca re and Mainten ance 3. T urn the Fuser Unit Handle to the RELEASE position and rotate the purple knob in the direction shown below to remove the jammed paper . 4. Close the Switch Back C over . Then cl os e the T ab and the Finisher Cover . 5. To u c h  on the OCP to clear any error messages. NOTE : The jammed paper may come out of the s[...]

Care and Maintenance 4-21 Paper Feed Block Area Follow the steps below to clear pa per from the Paper Feed Block area. 1. Open the Fron t Cover . 2. T urn the TH handle and Fuser handle to the RELEASE position. Fuser Handle TH Handle[...]

4-22 Ca re and Mainten ance 3. Rotate the purple kn obs as shown below to remove any jammed pap er . 4. T urn the TH handle to the LOCK posi tion. 5. In duplex printing, remove any jammed paper from the Paper Guid e T ab. While holding the Paper Guide T ab up, rotate each purple knob as shown below to remove any jammed paper . 6. T urn the TH Handl[...]

Care and Maintenance 4-23 T rays 1, 2, and 3 Follow the steps below to clear paper from T rays 1, 2, and 3. Tr a y 1 1. Open the tray and remo ve the jammed paper . 2. Close the tray . 3. To u c h  on the OCP to clear any error messages. T ray 2 or 3 1. Open the tray and remo ve the jammed paper . 2. Close the tray . 3. To u c h  on the OCP t[...]

4-24 Ca re and Mainten ance Multi-byp ass T ray Follow the steps below to clear paper from the MBT . 1. Remove the jammed paper by pulling it out in the direction shown below . 2. To u c h  on the OCP to clear any error messages. High Cap acity Feeder Follow the steps below to clea r paper from the optional HCF . 1. Open the door of the HCF and [...]

Care and Maintenance 4-25 2. T ake out the T op Cover and remove any jammed paper . 3. Return the T op Cover to its original position and close the door of the HCF . 4. To u c h  on the OCP to clear any error messages. T ab S tock Jam Recovery If a jam occurs when the tab stock is in th e pa per path, follow the steps below to clear the printer [...]

4-26 Ca re and Mainten ance Cleaning the Printer In order to maintain print quality , thor oughly clean the printer following the instructions below . When cleaning the printer , pay particular attention to the notes and cautions for safe maintenance. Cleaning the Printer Covers 1. W ipe with a water -moistened, lint-free, soft cloth. 2. Dry with a[...]

Care and Maintenance 4-27 Cleaning the Inside of the Printer 1. Open the Fron t Cover . 2. Using a dry , lint-free cloth, clean inside the Front Cover by wiping any visible toner away . 3. Close the Front Cover . Cleaning T rays 1, 2 and 3, the MBT , and HCF 1. Open the tray and remove the paper . 2. Clean inside the tray , especially the corn ers,[...]

4-28 Ca re and Mainten ance Cleaning the T o ner Bottle Joint 1. Open the T oner Supply Cover . 2. Clean inside the T oner Supply Cover by wiping any visible toner away with a d ry , lint-free cloth. 3. Close the T oner Supply Cover . Cleaning the Conveyance Belt Area 1. Open the Fron t Cover . 2. T urn the TH Handle to the RELEAS E position. 3. Re[...]

Care and Maintenance 4-29 5. Replace the Drum Unit. 6. T urn the TH Handle to the LOCK position. 7. Clean up any spilled Developer using a dry , lint-free cloth or a vacuum. 8. Close the Front Cover . Cleaning the T o ner Collector Bottle Area 1. Tu r n of f t h e p ow er. 2. Open the T oner Collector Bott le Cover and the I nner Cover . 3. Remove [...]

4-30 Ca re and Mainten ance Handling and S toring Supplies and Consumables Paper Proper handling and storin g of paper are important to optimize the performance of the printer . For best results, fo llow the instructions below . When Loading  Be careful not to damage, crease, or fold paper when handling.  Eliminate any damaged paper before lo[...]

Care and Maintenance 4-31 T oner and Developer Proper handling and storage of the toner bo ttle and developer bottle are important to optimize printer performance. For best results, follow the instructions below . When Purchasing  Use only toner and de veloper which are specified for the printer . Print quality may be degraded and trou bles may [...]

4-32 Ca re and Mainten ance[...]

T roubleshooting 5 -1 Chapter 5 T roubleshooting What This Chapter Provides This contains the following information.  Guidelines Flowchart  Basic T roubleshooting T ips  General Printing Problems  Print Quality Problems  Duplex Printing Problems  Printing Notes  OCP Display Messages  Printer Limitations  Network Problems [...]

5-2 T roubleshooting Guidelines Flowchart Determine the type of problem. Problem wit h print quality . The printer cannot be connected to the host system. Cannot perform print jobs because of a printer error . Check if the main power distri bu to r switch is on. Check paper , toner , or developer for its quality , storing, and handling conditions. [...]

T roubleshooting 5-3 Basic T roubleshooting Tip s The following are some common situations th at can cause a variety of problems. Before you look for a specific probl em use the tips in this list.  Check the power and all cables to the printer .  Check the printer OCP for information.  If possible, print the S tatus Page from the Reports m[...]

5-4 T roubleshooting General Printing Problems If this happens T ry this Paper handling pro blems (jams) • Check pick rollers and clean area of problem paper source. • S traighten pa per sta ck of problem paper s ource. • Confirm paper size in printer driver , paper tray , and OCP . Printer does not respond to a Print command • T ry printin[...]

T roubleshooting 5-5 Print Quality Problems If this happens T ry this Pages have toner streaks Clean the pr inte r as de scribed in Chapter 4. Page is wrinkled or printed characters are blurred • Paper does not m eet specification. - See “Media Guidelines” on page C-1 • Moisture content is too high. - Replace with newly unwrapped paper . ?[...]

5-6 T roubleshooting Duplex Printing Problems If this happens T ry this Duplex p a ge s pri n t up side down Change the Duplex print option (Short Edge or Long Edge Bindin g) that specifies how the second image is pl aced rel ative to the first image. Paper Jam • Confirm paper weight setting in the OCP . • Use paper (grain long) with fibers tha[...]

T roubleshooting 5-7 Printing Notes  Paper jams (e.g. E134) may occur at the Switch Back S tation, when using thick (stiff) paper .  Banding may occur when printing half tone s. This happens when paper enters the fuser unit or exits the regist rollers.  Print position may gradually shift backward on the page when printing on thick paper . [...]

5-8 T roubleshooting OCP Display Messages The OCP displays the printer status with 1- to 2-line messages. There are three types of messages: status, warning, and error messag es. The following table lists the messa ges in alphabetical order . Each message is ex plained and a corrective ac tion is given when applicable. For information on messages n[...]

T roubleshooting 5-9 Enter new password again Passwords are for u se by System Administrators and Service T echnicians only . Contact your System Administrator for additional information. Enter service password Y ou must provide the service password to gain access to the selected menu item. Contact your System Administrator if you need access to me[...]

5-10 T roubleshooting MBT Load xx E090 The wrong paper size is loaded in th e multi-bypass tray . Load the MBT wi th the requested paper size. Network Load Failed Network connection erro r. Check the Ethernet cable of the NIC. Open S tacker Full The output tray is fu ll. Remove the paper from the tray . Out of Front S taples Load S taples The front[...]

T roubleshooting 5-1 1 Paper in S tacker x Remove Paper Paper jam in stacker . x is the stacker number . Remove the jammed paper . Paper in S tacker x To p Remove Paper Paper jam in stacker . x is the stacker number . Remove the jammed paper . Paper in S tacker x V Path Remove Paper Paper jam in stacker . x is the stacker number . Remove the jammed[...]

5-12 T roubleshooting Paper Jam HCF Remove Paper E190 Paper jam before IS path 5. Remove the jammed p aper . Paper Jam HCF Remove Paper E192 Paper jam on IS path 5. Remove the jammed paper . Paper Jam Input S tation Remove Paper E181 Paper jam on IS path 1. Remove the jammed paper . Paper Jam Input S tation Remove Paper E182 Paper jam before IS pat[...]

T roubleshooting 5-13 Paper Jam S tacker x Remove Paper Paper jam in stacker . x is the stacker number . Remove the jammed paper . Paper Jam S tacker x To p Remove Paper Paper jam in stacker . x is the stacker number . Remove the jammed paper . Paper Jam S tacker x V Path Remove Paper Paper jam in stacker . x is the stacker number . Remove the jamm[...]

5-14 T roubleshooting PM Counter Exceeded The printer has printed more than 400,000 pages. Service maintenance is required. Contact your authorized Service T echnician. PM Counter Warning The printer has printed more than 390,000 pages. Be aware that preventative service maintenance is required at 400K pages. Preserving Parameters The printer is sa[...]

T roubleshooting 5-15 T oner Out Supply T oner E01 1 The toner supply is empty Supply toner . T ray 1 Open Close T ray E020 Self-explanatory . Close the tray . T ray 1, 2, or 3 Open Self -explanatory . Close the tray . T ray 1, 2, or 3 Load xxx E090 The wrong paper size is loaded in the tray . Load the specified tray with the requested paper size. [...]

5-16 T roubleshooting Printer Limit ations  The following types of paper are pr inted from the MBT only with PCL.  T ransparency  Pre-punched T ransparency  Label  The following paper types will print si mplex even if duplex is specified.  T ransparency  Pre-punched T ransparency  Label  T ab Stock  Duplex printing can[...]

T roubleshooting 5-17  When stapling and upper tray are both sp ecified, the job will be delivered stapled in the elevator tray .  When of fset printing and upper tray are both specified, the job is delivered to the Upper T ray with no of fset.  When stapling and of fset are both specifie d, the job is deliver ed stapled with no offset. ?[...]

5-18 T roubleshooting Network Problems The following lists some common causes an d solutions for network problems. If y ou suspect printing problems are network rela ted, contact your System Administrator . 1. Is the Ethernet cable broken or otherwise abnormal? Change the Ethernet cable. 2. Is the host interface runn ing normal ly? T e st prin ting[...]

Web Utilities 6-1 Chapter 6 W eb Utilities Features The W eb Utilities give you the power to acces s the printer through the Internet or your company’ s Intranet. Y ou can use the W eb Utilities to perform many functions, including the following:  Check the status of:  Tr a y s  Finisher  Consumables  Print:  Error logs  Stat[...]

6 -2 Web Utilities W eb Site Layout The general layout of each W eb Page (exc ep t the Home Page) is the same. There is a menu bar on the left side of the page, and another one at the top o f the page. Use the menu bars to select the desired utility . The chart below shows you where to find a specific utility . S tatus • General • T ray • Fin[...]

Web Utilities 6-3 Using the W eb Utilities 1. Start your Internet browser application. 2. T o display the Home Page, enter the IP ad dress or DNS name of the printer . (See your System Administrator fo r this information, or pr int a Configuration Report using the printer Operator Control Panel.) Y ou ca n make a selection from the Home Pa ge or wa[...]

6-4 Web Utilities 3. The Printer Status page displays the st atus of the print engine, paper trays, finisher , and consumables. The following Printer S tatus page illustra tes a 70 ppm printer with the Container Stacker and High Capacity Feeder insta lled. Note that only options that are installed on your system will b e disp lay ed on this page. T[...]

Safety Information A-1 Appendix A Safety Information General  For the safety of the personnel and the pr oduct, operate the equipment according to the instructions in this user ’ s guide. The manufacturer will not be responsible for any problems or damage th at arise from improper use.  Electrical specifications and safety regu lations dif [...]

A-2 Safety In formation[...]

Safety Information A-3 Certifications FCC Notice This equipment has bee n tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of FCC Rules. These limits are de signed to provide reasonable protection against harmful interfe rence when the equipment is operated in a commercial environment. This equipment gener[...]

A-4 Safety In formation Declaration of Confor mity for Safety/EMI The Printer , Finisher , High Capacity Feed er , and Container S tacker conform to the directives and standards shown b elow . For further information or to request a copy of the Declaration of Conformity , contact your Distributor . 70/92 ppm 1. EMC directive 89/336/EEC, 92/32/EEC E[...]

Safety Information A-5 Declaration of Co nformity for RoHS The Printer , Finisher , High Capacity Feed er , and Container S tacker conform to the directives and standards shown b elow . For further information or to request a copy of the Declaration of Conformity , contact your Distributor . 70/92 ppm 1. Restriction of Hazardous Substanc es (RoHS) [...]

A-6 Safety In formation When Inst alling and Relocating the Printer Power Specifications Power Cords Ensure that the plug connection is free of du st. In a damp environment, a contamina ted connector c an d raw a non-neglig ib le amount of current that can generate heat and eventually cause a fire over an extended period of time. T o prevent the ri[...]

Safety Information A-7  If your printer produces smoke, excessive he at, unusual noises or odors , or if any liquid is spilled into the printer , immediately switch off and unplug the printer .  If the power cord is broken or insulated wires are exposed, be sure to get them replaced. (Do not use the damaged cord.)  When unplugging the prin[...]

A-8 Safety In formation Positioning the Printer Safely T o prevent the risk of electric shocks a n d personal injury , fire, and printer damage:  Switch off the printer before connecting th e interface cable or optional accessory .  Place the printer on a level and sturdy surface that can withstand the printer ’ s weight. If tilted, the pri[...]

Safety Information A-9 Operating Precautions  T ake care not to allow ties, sleeves, shirts and long hair to be caught in the printer while operating.  Be careful not to touch the hazardous parts near the caution labels.  Be sure to avoid accidentally powering on the printer or pressing switches on the operator ’ s panel while operating [...]

A-10 Safety Information Care of Printer Supplies  Store the paper , ton er , and other supplies in a place free from direct sunlight and away from any heating apparatus. Keep th em in a dry , cool, clean environment.  Store paper that has been removed from its wrapper , but not loaded into the drawer , in a se aled, plastic bag in a cool, dar[...]

Printer Specifications B-1 Appendix B Printer Specifications What This Appendix Cont ains This appendix contains specification inform ation pertaining to the following topics.  Base Printer  I/O Configurations  Consumables[...]

B-2 Printer Specifica tions Specifications Base Printer Design and specifications are su bject to change without notice. Item Specification Imaging Method Electro-Photography Exposure System Semiconductor 2 la ser beam (laser diode) scanning Image Resolution 600 x 600 dots per inch (dpi) W arm-up T ime Less than 240 seconds after deep sleep mode at[...]

Printer Specifications B-3 I/O Con figurations Options are end-user installa ble with a scr ewdriver . Only on e daughter card can b e installed in each slot at the same time. Consumables The expected life of consumables follows. Port T ype IEEE 1284C parallel port S tandard Ethernet ---10/100/1000 Base T n/a Consumable Life Expectancy T oner (900 [...]

B-4 Printer Specifica tions[...]

Paper Specifications C-1 Appendix C Paper Specifications Media Guidelines Several types of media can be used in the prin ter , provided they meet certain guidelines. This appendix provides criteria for purc hasing print media. Y ou will also find guidelines for printing on special print media. General Media Recommendations Use high-quality xerograp[...]

C-2 Paper Specifications Paper Sp ecifications Characteristics Re commendation Paper Grade No. 1 or No. 4 Xerographic (Note 1) Fiber Composition 100% chemical wood pulp Color White or pastel color Ash Content 18% maximum (Notes 2 and 4) Filler Kaolin or china clay (aluminosilicate) or calcium carb ona te. Tit a- nium dioxide or magnesium silicate m[...]

Paper Specifications C-3 Paper W eight Paper weight (also referred to as basis weight) for the U.S. market is measured as the weight in pounds of a ream o f paper in the basic size for that grade of paper . The basic size differs between the various grades of paper . For cross reference information of basis weight for dif ferent paper types, see th[...]

C-4 Paper Specifications Paper Composition Use paper made from 10 0% chemical wood pulp. Paper that contains mechanically- pulped wood or cott on is not recommended due to natural impurities, such as CaCO 3 , that can contaminate the surface of the phot oconductor, thereby decreasing the life of the photoconductor and/or the fuser . Do not use coat[...]

Paper Specifications C-5 Paper Smoothness Paper smoothness affects print quality and paper handling. Paper should not have a rough texture. A rough texture provides poor t oner adhesion, particular ly in “black fill” areas. Neither should the p aper be too smoo th, as this can also af fect toner adhesion. Paper that is too smooth has inadequate[...]

C-6 Paper Specifications Paper Curl Paper curl is a very significant factor in pr inter performance. It can affect the printer in the following ways:  Paper jam, paper skew and ability to be picked up  Paper stacking uniformly in t he output stacker  Paper wrinkles through the heat roller (fuser). Nearly all paper has curl or a tendency to[...]

Paper Specifications C-7 Recycled Paper Recycled paper is made from used paper . Th e used paper is dissolved into fibers and then mixed with new paper fibers. However, various kind s of low-grade used pap er (such as newspapers and magazines) are ad ded to high-grade old paper . The paper manufacturer must have a high level of expert ise and exerc[...]

C-8 Paper Specifications Special Media The printer can use special media that has been designe d and treated for xerographic use.  Preprinted paper  Prepunched paper  Index pape r  Adhesive labels  Perforated paper  T a b paper  T ransparencies It is recommended that a small sample (500 to 1000 sheets) of the special paper be t[...]

Paper Specifications C-9 Ink Recommendations Ink used in preprinting should be non-volatile and oily . Ink suitable for pre-printing is cured by:  Ultraviolet or heat (cured for 1 day)  Oxidative polymerizatio n (cured for 7 days)  Ink cured by heat (T inplate Ink) Before using preprinted forms, make sure the ink is complete ly cured to pr[...]

C-10 Pape r Specifications Prepunched Paper Prepunched paper shou ld be flat and with out deformat ion. Do not use paper with ragged or damaged hole edges. Any pape r pieces resulting from the punching operation and paper dust should be removed before using. Use prepunched paper with holes that co nform to the following specifications:  Maximum [...]

Paper Specifications C-1 1 Adhesive Labels An adhesive labe l is paper with a pressure -sensitive adhesive backing. Label stock consists of three components: th e top or face sheet, the adhesive, and the liner or carrier sheet, sometimes referred to as the backing. Note the following points about label stock:  When exposed to the heat of the fus[...]

C-12 Pape r Specifications Adhesive Label Configuration The illustration on the left shows label stock with space between th e individual labels. This can cause paper jams and/or labels to peel of f during the printing process. The illustration on the right shows the recommende d label stock withou t spaces between the individual labels. Refer to ?[...]

Paper Specifications C-13 Adhesive Label Specifications Use the following specifications when purchasing label stoc k. Characteristic s Recommendat ion To t a l B a s i s W e i g h t Notes 2 and 4 32 lb. (160 g/m 2 ) (includes face sheet, adhesive, and carrier) Caliper Notes 1, 2, a nd 4 5.7 mils (145 µ m) maximum (includes face sheet, adhesive, a[...]

C-14 Pape r Specifications Perforated Paper A perforation is a series of holes pu nched th rough the paper to aid in the separation of one piece from another . Perforated paper can ca use jams, misfeeds, and even printer damage. The following guidelines should be used when ord ering perforated paper:  Perforations should be free from any burrs a[...]

Paper Specifications C-15  Do not print within a 5 mm area around the perforations. Ta b S t o c k The following sizes and weight s of tab stock are supported. T ransparencies T ransparency stock is used primarily to create images that can be used with projection equipment. T ransparencies are made from polyest er film that has been specially co[...]

C-16 Pape r Specifications Printing Guidelines Print able Area Printable area means the area of the page on which you can print. Print quality can degrade when printing outsid e the following print area:  The printable area is 6 mm (0.24 in) from the top, 8 mm (0.31 in) from the bottom, and 5 mm (0.2 in) from the left and right sides of the pape[...]

Paper Specifications C-17 Pr oper Paper Handling Paper is easily affected by storage conditio ns such as temperatur e and humidity . If the proper moisture content of the paper is not maintained, th e paper may become deformed and cause paper jams. T ake the following precaution s to avoid paper prob lems: 1. Unwrap paper just before printing. The [...]

C-18 Pape r Specifications Check Paper Quality Carefully examine the paper wh en unwrapping or before loading into the tray . Discard paper with creases, tears, dog-eared corners, curled edges, wavy edges, or tight edges as it may cause paper jams or paper skewing.[...]

Paper Specifications C-19 Loading Paper 1. Do not pick up or hold too much pape r at one time. For example, when loading 1000 sheets of paper, load them 200-250 sheets at a time. 2. Gently place the paper vertically in the tr ay . Do not slide the paper into the tray . Check to see that paper is correctly loaded. Look for tears, disarranged sheets,[...]

C-20 Pape r Specifications[...]

Glossary-1 Glossary Numbers 10/100/1000 BaseT . IEEE 802.3 specification, using unshielded twisted pair wiring and running at 10 /100/1000 Mbps. A ANSI. American National S tandar ds Institute. The coordinating body for voluntary standards groups within the United S tates. ANSI is a me mb er of the International Organization for Standardization (IS[...]

Glossary-2 Control Code. A type of PCL language command. An ASCII character that initiates a printer function. Contr oller . The board that controls the eng ine. Contains firmware, I/O connectors, RAM, and the main CPU. CPI. Characters Per Inch . CPU. Central Pr ocessing Unit . D Data. Factual information, commonly organized for analysis. Database.[...]

Glossary-3 F Face down. Printed pages that exit the printer printed side down . Face up. Printed pages that exit the printer printed side up. Factory Defaults. Printer settings applied when the printer is manufactured. H HCF . High Capacity Feeder . HDD. Har d Disk Drive . I IEEE. Institute of Electrical and Electr onic Engineers. Image Ar ea. Refe[...]

Glossary-4 O OCP . Operator Cont rol Panel. Operating System. Software that controls the execu tion of programs . Orientation. Position of the print on the page. In Portrait orientation, the print runs from the top to bottom margins across the na rrow width of a sheet of paper . In Land- scape orientation, the print runs from the left to right mar [...]

Glossary-5 R RAM. Random Access Memory . A type of internal memory that stores data temporarily . ROM. Read-only Memory . A type of internal memory that is used to store programs and data vital to the printer' s basic operation permanently . S SCSI. Small Computer System Interface . Serial interface. An interface that sends data one bit at a t[...]

Glossary-6 V V irtual printer . A logical printer definition within th e physical printer . T o the network server and workstations, each virtual printer appears as a single physical printer . VMS. Digital Equipment Corporation (DEC) operating system. VP T . V irtual Printer T echnology . The virtual prin ter feature of a printer that allows it to [...]