Samsung ITP-5021D manual

T ABLE OF CONTENTS USER INSTRUCTIONS SECTION P A R T DESCRIPTION P AGE 1 ENHANCED DISPLA Y PROGRAMMING 1.1 OVERVIEW ........................................................................................... 1.1 1.2 L OCKING Y OUR KEYSET ................................................................... 1.4 1.3 CHANGING Y OUR P AS SCODE ..........[...]

iDCS 500 Release 2 / OfficeServ PROGRAMMING TECHNICAL MANUAL PART 1 MARCH 2004 1.1 PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW • iDCS KEYSETS This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described i[...]

iDCS 500 Release 2 / OfficeServ PROGRAMMING TECHNICAL MANUAL PART 1 MARCH 2004 1.2 This diagram illustrates the keys on a iDCS 8 BUTTON keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram. • DCS KEYSETS This diagram illustrates the keys on a display keyset that[...]

iDCS 500 Release 2 / OfficeServ PROGRAMMING TECHNICAL MANUAL PART 1 MARCH 2004 1.3 • ITP-5021D KEYSETS This diagram illustrates the keys on an ITP 5021-D keyset that have special functions during programming. When required, these keys will be referred to by the names described in the diagram. A B C D E F Home Page Table of Contents[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.4 1.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other pe ople from making or receiving calls while you are away. You can unlock it when you return. ACTION DISPLAY 1. Press the transfer key followed by 100 Display shows [201] STN LOCK PASSCODE:_ 2. E[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.5 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her i ndividual passcode. This passcode is used to lock or unlock keysets, for toll restriction override and to access the DISA feature. NOTE: Default passcodes cannot be used for toll restrictio[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.6 1.4 CALL FORWARDING The iDCS 500 allows the system administrator to program the call forward destinations for other station users. This MMC also allows ca ll forward to be set after the destination has been entered. The iDCS 500 system allows four types of call[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.7 2. Dial 0 – 4 to select forward type OR [201] FORWARD 1:ALL CALL:NONE Press UP or DOWN to select forward type and press RIGHT soft key to move cursor 3. Dial destination number (e.g., 201) OR [201] FORWARD 1:ALL CALL:205 Press UP or DOWN to select destination[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.8 1.5 SETTING YOUR ANSWER MODE Each keyset can have its answer mode for intercom calls set to one of the following options: RING—The station will ring in one of eight custom ring patterns. Calls are answered by pressing the ANS/RLS key or lifting the handset. A[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.9 1.6 PROGRAMMING YOUR STATION’S NAME Names are written using the keypad. Each key press selects a character. Pressing the dial pad key moves the cursor to the next p osition. For example, if the directory name is “SAM SMITH,” press the number “7” th re[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.10 • iDCS KEYSETS and ITP KEYSETS COUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R S 7 DIAL 8 T U V 4 8 DIAL 9 W X Y Z 9 DIAL 4 : = [ ] 4 1. When the ch[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.11 1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequently di aled telephone numbers in a personal speed dial list. Each station user begins with ten numb ers 00–09 and may be assigned up to fifty numbers. See your system administrator to deter[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.12 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character name to be entered for each personal speed dial location. This name enables the speed di al number to be located when using the directory dial feature. The directory dial fe ature al[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.13 1.9 ADDING EXTENDERS TO KEYS This program allows you to assign key exte nders to make a general access feature key more specific. The feature keys that can have extenders are listed below: FEATURE KEY DESCRIPTION EXTENDER BOSS Boss and Secretary 1–4 DP Direc[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.14 1.10 CHECKING STATION STATUS This program displays the following att ributes of a station port. This is a read only feature. 0 PORT # Cabinet (1–2)/Slot (1–10)/(1–48) 1 PICKUP GROUP None, 01–30 2 SGR Station Group Number 3 BOSS-SECR None, 1–4 4 PAGE [...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.15 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the date and time displayed when not in use. You can select from the following display options: 0 COUNTRY Sets overall display format and has two options 0 = ORIENTAL MM/DD DAY HH:MM 1 =[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.16 1.12 SETTING STATION ON/OFF OPTIONS The iDCS 500 allows the system administrator to set any of the keyset features listed below. FEATURES DESCRIPTION 00 AUTO HOLD Automatically places an existing C.O. call on hold if a CALL button, trunk key or trunk route key[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.17 FEATURES DESCRIPTION 13 SECURE OHVA When set to OFF an OHVA will be heard through the keyset speaker rather than the handset. 14 NOT FOR USA 15 AUTO ANS CO This option determines whether CO calls arriving at a station will be auto answered if auto answer is se[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.18 If option 07 from above list is dialed at Step 2 [201] STN ON/OFF DISPLAY :TIME If option 08 from above list is dialed at Step 2 [201] STN ON/OFF AUTO CAMPON :O N If option 10 from above list is dialed at Step 2 [201] STN ON/OFF AME PASSCODE :O N 4. Press UP o[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.19 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring frequencies. ACTION DISPLAY 1. Press the transfer key followed by 111 Display shows [201] RING TONE SELECTION 6 2. Dial 1–8 to select the ring tone OR [201] RING TONE SELECTION 5 Press [...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.20 1.14 ALARM REMINDER Station users can have three alarms progr ammed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set. 1. TODAY ONLY The alarm will ring at th e programmed time and be canceled automatically. 2.[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.21 1.15 STATION VOLUME This procedure allows users to view and se t the level of the volume for your keyset. 0. RING VOLUME Set a level for your keys et ring volume. There are eight levels of volume; level 1 is the lowest and level 8 is the highest. 1. OFF-RING V[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.22 If option 1 from above list is dialed at step 2 [201] STN VOLUME OFF-RING VOL:4 If option 2 from above list is dialed at step 2 [201] STN VOLUME HANDSET VOL:4 If option 3 from above list is dialed at step 2 [201] STN VOLUME SPEAKER VOL:13 If option 4 from abov[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.23 1.16 SETTING A PROGRAMMED MESSAGE When you will be away from your phone fo r any length of time, you can leave a programmed message. Display stations calli ng you will see this message and be informed of your status or follow your instructions. ACTION DISPLAY [...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.24 1.17 ALARM REMINDER WITH MESSAGE Station users can have three alarms progr ammed at their phones. Each alarm may be one of the following three types: 0. NOTSET The alarm is not set. 1. TODAY ONLY The alarm will ring at th e programmed time and be canceled auto[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.25 1.18 CALLER ID DISPLAY The station user can change the order in which the CLI, Caller ID and/or ANI information is displayed on an LCD set. CLI display options are the following: 0. NO DISPLAY No CLI data will be displayed. 1. NUMBER FIRST The CLI number recei[...]

iDCS 500 Release 2 / OfficeServ USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2004 1.26 2. Dial 0 or 1 to select CID or ANI OR [201] ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3. Dial display option 0 , 1 or 2 , e.g., 2 OR [201] CID DISP N AME FIRST Press UP or DOWN to select option 4. Press the trans[...]

ITP-5012L User Guide 03/2004 ™ Home Page Table of Contents ITP-5012L[...]

T ABLE OF C ONTENTS ABOUT THIS BOOK .................................................................................... 1 THINGS Y OU SHOULD KNO W ................................................ 2–8 ASSEMBLING Y OUR KE Y SET ........................................................ 9 ITP-5012L SETUP ..............................................[...]

A pp oin tmen t R eminder/Alar m C lo ck .................................................................................... 41 Do or Phone C alls .................................................................................................................... 43-44 Ex ecutiv e/S ecretar y H otline ..............................................[...]

ABOUT THIS BOOK Samsung’ s new O fficeServ technology keyset model ITP-5012L is par t of the iDCS 500 Release 2. The ITP-5012L IP keyset represents a new conc ept of Internet phone, in that it uses an IP address to Send/Receive v oice and data. F or voic e communications, the ITP- 5012L uses the data network line already in place in most offic es[...]

3 TERMINAL ST A TUS INDIC A T OR The terminal status indicator light is positioned on the top right c orner of the key- set above the displa y . The terminal status indicator is a tri-colored (red , green, and amber) light that provides great er visibility of your keysets status than the indi- vidual button LEDs. T he terminal status indicator prov[...]

5 SCROLL BUT T ON ASSEMBL Y The scroll button is actually a type of thumbwheel assembly . Y ou may use it to scroll through the station screens . Rolling the SCROLL BUTTON DOWN (tow ards the navigation button) will adv ance you thr ough the multiple ST A TION FIXED FEA TURE and ST A TION PROGRAMMABLE button screens. Rolling the SCROLL BUTTON UP (to[...]

Note that the DIRECTION BUTTON has four ic ons, at the top , bottom, lef t and right of the ENTER button. These ic ons are used to naviga te directly to particular programming options from the CALENDAR screen. Pressing the t op (HOME) icon will take you directly to the Main Menu. The bottom ( T ONE) icon will take you to the Ring T one/V olume M en[...]

9 ASSEMBLING Y OUR KEY SET • Place the keyset face down on a flat surface. • Insert notched ends of the suppor t bracket into the channels located in the upper section of the bottom panel. Push towards the top of the keyset to lock in. • Plug the handset cord into the jack marked with the symbol. • Route the handset cord out the RIGHT side [...]

11 • The [0]-[9] dial buttons ar e used to directly choose a menu, or sub menu options. • The [ENTER] button in the navigation butt on assembly is used when saving a modification. • The [MENU] button in the navigation button assembly is used to t o display the IP Setup M ain Menu. •T h e [END] button in the navigation butt on assembly is us[...]

NA VIGA TING THE MENUS When programming within v arious menu options, information can be entered via the dial pad keys using [0]-[9] and [  ] dial keys, as well as utilizing the na vigation button assembly . The button used for editing and their f eatures are summariz ed below . BUT T ON FEA TURES Left and Right ......................T o move a [...]

15 Authen tication Ser v er Related Set/Modify The fifth item [5. Ser v er] sets or modifies settings related to the authentication server . S elect the [5. Server] item and move to the lo wer level. The screen below is displayed . Y ou can set/modify the IP address of the authentication server at the [1. S erver IP] item. The screen below is displ[...]

DIALING FROM THE OUT GOING / INC OMING MENU • F rom the station idle screen, press the MENU button and select P-BOOK . • Select DIALED Nos or RECEIVED Nos from the submenu. These menus will store the last thirty calls made to and from the station. • Press the select button on the displa y , associated with the number to r edial or use the DIR[...]

18 2. While a call is ringing in, press the SCREEN button to display the programma- ble button screen. This will enable you to view and inv oke any of the station features that y ou may wish. UNIVERSAL ANSWER Outside lines may be programmed t o ring a general alerting device. T o answer calls ringing this device, dial 67 — OR —press the UA butt[...]

A UT O ANSWER MODE When another station calls you, your keyset will sound a brief attention tone and then automatically answer the call. • Y our microphone and speaker are turned on and you can speak handsfree . F or privacy , use the handset. • T o finish the call, replace the handset or press the ANS/RLS or END button. NO TE: In order for C.O[...]

23 CALL PROCESSING SY STEM HOLD When you are connected to an y call, press HOLD . The call will flash at the keyset. If this call appears on a line button at other keysets, it will flash at those keysets also. • T o take the caller off hold, press that button and the flashing LED will go steady again. Resume the conv ersation— OR —press the H[...]

25 TRANSFERRING C ALLS T ransf er is used to send any calls t o another extension in one of two ways. Y ou can do a screened transfer b y informing the other extension who is calling or you can do a blind transfer without notification. • While on a call, press the TRANSFER button and dial an extension number or group number . Y our call is aut om[...]

27 26 TRANSFER T O V OICE MAIL This featur e is used to send a call directly to a voice mailbo x. Y our keyset must have a correctly programmed VT button t o accomplish this. T o transf er a call directly to a voice mailbo x: • While on a call, press the VT button and dial the mailbo x number . • Hang up when dialing is completed . CALL W AITIN[...]

ST A TION C ALL PICKUP T o pick up (answer) a call ringing at another station, lif t the handset and dial 65 plus the extension number of the ringing phone. If you hav e a DP key assigned with a station number , you only need to press this DP key with the flashing light to answer this ringing station. NO TE: I f the Hot Keypad featur e has been tur[...]

31 DIALING FEA TURES SPEED DIALING Y ou can dial a preprogrammed telephone number st ored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. Y our system may be set for 950 syst em wide numbers. If so the system speed dial access codes are 050~999 and the station speed dial codes ar e 000~049. •[...]

Fr om the L CD: • Press MENU button. • Scroll to PHONEBOOK option, press ENTER . • Scroll to New Number and press ENTER . Or you may dial [ 4 ] and immediate- ly enter the option. • Enter the name and all desired phone numbers for that particular speed dial entry and press ENTER . ONE T OUCH SPEED DIALING Y ou may assign any speed dial numb[...]

35 • When the called part y answers , lif t the handset or press the flashing SPEAK- ER to begin speaking. NO TES: 1. If you make another call, auto-redial is canceled . 2. T o cancel an auto-retry , lift and replace the handset. PULSE T O T ONE CHANGEO VER When making an outside call on a dial pulse line, press #. All digits dialed after the # w[...]

• Press WA I T or TR ANSFER . • Remain off-hook until the person dials 56 from any phone . • The paged person will be automatically connected with you . CALL P ARK AND P AGE When you hav e an outside call for someone who is not at his/her desk, you can park the call prior to paging . The iDCS 500 offers two diff erent methods: MANU AL P ARK O[...]

39 3. If a message has been left at your keyset by a keyset in Auto Answer , you must manually cancel the message after it has been returned . PROGRAMMED MESSA GES When you will be awa y from your phone f or any length of time , you can leave a programmed station message. Display stations calling you will see this message and be informed of your st[...]

EST ABLISHED C ALL PICKUP T o pick up an established call in progress at a single line extension connected to a computer modem on your PC. • Press the EP butt on for that station on your keyset and the call is automati- cally moved t o your keyset. • The single line extension on your modem will be disconnected . NO TE: Y ou must have an assigne[...]

“T” . P ress 2 once to get “ A.” Press 5 twice t o get “K.” Continue selecting charac- ters from the follo wing table to complete the message . • Enter AL ARM ALERT period. •S e t RING TONE . • When all information is set, press ENTER . COUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 D[...]

45 message and press ENTER (while maintaining contact with t he caller). This method does not give you the option t o transfer the call to another station. • T ake necessar y action (take message, etc.) T o set up the Executiv e/Secretary messages (10 each): • Press BOSS/SECR button and establish a connection. • Press the EXE/SECR MSG button.[...]

47 • Press CANCEL to return to Main Config Menu— OR —press END to return to idle screen. MANU AL SIGNALLING Use this feature when y ou want to send a brief 500ms ring burst to another sta- tion, regardless of the status of y our phone (on-hook, off-hook, handsfree, DND, or ringing). T o send a signal to another station: • Press the Manual S[...]

CUST OMIZING Y OUR KEY SET AME P ASSWORD This feature allo ws people using the AME feature t o enable password prot ection. This will prevent unauthoriz ed people from listening to y our messages being left. The passcode is the same as your station passc ode. This feature only applies if there is a SVM card installed in the system and y our keyset [...]

SET ANSWER MODE (INTERC OM) Y ou can receive internal calls in one of thr ee modes (see A nswer ing Int er c om C alls under Int er c om C alls for descriptions). • While on-hook, press TRANSFER and then dial 103 . • Dial 0 for Ringing, 1 for A uto Answer or 2 f or V oice Announce. • Press TRANSFER to store your selection. Fr om the L CD: •[...]

• Scroll to ST A TION ON/OFF and press ENTER — OR —you may dial 0 and immediately enter the option. • Scroll to HO T KEYP AD , pr ess ENTER to change option status. • Press C ANCEL to enter change and return t o Main Configuration Menu— OR —press END to return to idle screen. KEY C ONFIRMA TION T ONE Y ou can hear a shor t beep (confi[...]

Fr om the L CD: • Press MENU button. • Scroll to C ONFIGURA TION option, press ENTER . • Scroll to ST A TION ON/OFF and press ENTER — OR —you may dial 0 and imme- diately enter the option. • Scroll to RING PREF , press ENTER to change option status. • Press CANCEL to ent er change and return to Main Configuration Menu— OR —press E[...]

DIAL BY NAME Each station or speed dial number can have an associat ed directory name. A sta- tion or speed dial number can be selected by scrolling alphabetically through a directory name list. This on-line “phone book” allows the user to look up and dial any station or speed dial number in seconds . • Press MENU button • Scroll to P-BOOK [...]

59 VIEWING MESSA GE INDICA TIONS Y ou can view all of your message indications before y ou return them: • With the handset on-hook, press the MESSAGE button with the flashing indi- cator . • The first station that left a message indication will be displayed . • Press the UP and DOWN arro ws to scroll through the stations that left mes- sage i[...]

61 60 L CR WITH CLEAR When you are making outside call using L CR and dial an incorrect digit, you can press the CLEAR soft key to reenter the telephone number . Y ou do not need to redial 9 to reaccess L CR. BA CKSP A CE WITH L CR If you misdial while using L CR, you can delet e digits shown in the display by pr ess- ing the BACKSP ACE sof t key a[...]

63 REDIALING A SA VED C ALLER ID NUMBER T o redial a number that has been saved , press the SNR butt on or dial 17 . NO TES: 1. Y our telephone system must be L CR correc tly programmed t o redial the saved number . 2. If the Hot Keypad feature has been turned off , you must first lift the handset or press the SPEAKER button befor e you begin. ST O[...]

APPLICA TION PROGRAM MENUS Much of the call processing of the ITP 5012L can be accomplished b y using the various f eature/function screens on the L CD . Below are instructions for additional call processing and special applications that can be accomplished via the L CD programming . These screens , featur es and functions can be accessed by pressi[...]

• Return calls by highlighting the desired phone/station number and press the SEND button. TEXTMSG. SETUP : Set incoming text message signal for specific func- tionality . Scroll DOWN t o desired option, scroll LEFT/RIGHT to desired option setting. INDIVIDU AL INTERV AL : Sets notification for Once , Ev er y T wo Minutes, No T one. INDIVIDU AL T [...]

9. DIAL MODE: Select dial t ype options. (enblock-requires SEND button to com- plete the call, or ov erlap - direct out dial) • Scroll to or dial 9 , press ENTER . • Scroll LEFT/RIGHT to select desired display option. • Press ENTER , display confirms sa ve . 0. ST A TION ON/OFF: Turn v arious featur es/functions on/off in the keyset. These fe[...]

ST A TUS SCREEN OF THE L CD P ANEL 71 • Executiv e-Secretary : Station is programmed f or Executive-Secretary feature . • F orward: Call F orwarding is set to station. • Answer Mode: Station is set for Auto Answer or Voice Announc e mode. • Do Not Disturb: Station is set f or Do Not Disturb. • Headset: Station is set for Headset mode oper[...]

73 SVMi-8/SVM i-16E This section describes how to setup and use the various f eatures av ailable to a Subscriber . A Subscriber is a person that has been authorized access to the v ari- ous features and services av ailable in the SVMi-8/SVM i-16E. Please review this sec- tion carefully before y ou use your A uthorized F eatures and Services, k nown[...]

75 74 Calais Executary Services Menu Group Urgent Messages 1 Group Callback Requests 2 Group Reminders 3 Group Private Messages 4 Group Fax Only Messages 5 Group Voice Only Messages 6 Group Email Only Messages 7 Pause, Resume Menu Prompting 8 Group A Specific Sender 9 Play Message Inventor y # Play Menu Options 0 Cancel, Return to Executary * Group[...]

0 PLA Y MENU OPTIONS  EXIT T O A UT O A T TENDANT # PERSONAL SERVICES 1 or 3 LISTENING T O OLD OR NEW MESSA GES 1 Play / repla y the message you just heard . 11 Play the previous message . 2 Save the message y ou just heard and listen to the next message. 3 Delete the message you just heard and listen t o the next message. 4 Reply to the message[...]

b) Record your message at the tone . After recording the message , you will hear the Send Menu with the following functions: 1 Review 2 Continue Recor ding 3 Discard and Re-Record 4 Set Message Attributes (Delivery Options) 5 Schedule F uture Delivery 6 Save and Send then Send a C opy to Someone Else # Sav e and Send the Recording Setting Message A[...]

then play your primary , No Answer greeting during the day (when you ar e av ailable) and will NO T ring your extension but simply play your Night gr eet- ing during the night (when you are not a vailable). Note: This does NO T use the Day and Night schedules of the phone system. It is solely controlled by the Subscriber’ s Av ailability Schedule[...]

6 Edit P ersonal Greetings Y ou may also edit/recor d each one of the greetings (1-9) at any time . Select a greeting number to edit and follow the instructions to record y our greeting . When you are done recording y our greeting , you will be able to lis- ten to the greeting y ou recorded , sav e the greeting you rec orded and return to the previ[...]

This useful featur e will allow you to canc el any messages that hav e NO T yet been picked up by the recipient. 5 Auto Pla y New Messages If this option is enabled, af ter y ou enter your passwor d correctly any new messages will immediately begin to play . T o enable (or if already enabled toggle and disable) this feature: ■ F rom the Subscribe[...]

PERSONAL ADMINISTRA TION SET TINGS This menu allows you t o make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. Y ou probably will not need to change them after that. 1 Setting your Passw ord ■ F rom the Subscriber Ser vices Menu press [#][7][1] . ■ The current pa[...]

AME P assword If your keyset has AME P ASSWORD (MMC 110) set to YES , you must enter your station password to list en to messages being left. This will pr event unauthorized people from listening to messages being left for y ou. If the password option is turned on, while a message is being left, press the flash- ing AME indicator and ent er your st[...]

PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ _________________________ 05 ________________[...]

PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 ________________[...]

03/2004 ITP-5021D User Guide ™ Home Page Table of Contents ITP-5021D[...]

T ABLE OF C ONTENTS ABOUT THIS BOOK .................................................................................... 1 THINGS Y OU SHOULD KNO W ................................................ 2–7 ASSEMBLING Y OUR KE Y SET ........................................................ 8 ITP-5021D SETUP ..............................................[...]

CUST OMIZING Y OUR KE Y SET AME P assw or d ................................................................................................................ 43 A ut o C amp-On ................................................................................................................ 43 S elec t R ing T one .....................................[...]

ABOUT THIS BOOK Samsung’ s new O fficeServ T echnology keyset model, ITP-5021D, is part of the iDCS 500 Release 2. The ITP-5021D IP keyset represents a new conc ept of Internet phone, in that it uses an IP address to Send/Receive v oice and data. F or voic e communications, the ITP- 5021D uses the data network line already in place in most offic [...]

3 Some simple rules to remember: • Any steady LED indicat es the line or feature is in use . • A fast flashing green LED indicates a new call ringing in. • A slow flashing green or red LED indicat es a call is on hold. • A slow flashing amber LED indicates a recall t o your keyset. SPEAKERPHONE All ITP keysets are speakerphones. Pressing th[...]

C ONFERENCE BUT T ON The C ONFERENCE button allo ws the user to set up a call with up to 5 parties (sta- tion or trunk). TRANSFER BUT T ON T ransf er is used to send any call t o another extension in one of two ways. Y ou can do a screened transfer b y informing the other extension who is calling or you can do a blind transfer without notification.[...]

7 ITP-5021D 6 SY STEM T ONES The system pro vides several tones t o assist you. Some of these tones are already familiar to you. Intercom Dial T one—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback T one—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy T one—I[...]

3.Load & Upgrade 4.System 5.Server 6.Exit >1.Infomation 2.Network 8 ASSEMBLING Y OUR KEY SET • Place the keyset face down on a flat surface. • Insert notched ends of the suppor t bracket into the channels located in the upper section of the bottom panel. Push towards the top of the keyset to lock in. • Plug the handset cord into the ja[...]

MENU STRUCTURE The IP SETUP MENU is configured as follows: 1. INFORMA TION 1. V ersion 2. Network 3. Load Option 4. MAC A ddress 2. NET WORK 1. Mode 2. IP 3. Netmask 4. Gateway Note that items 2 to 4 are only displa yed when setting Manual IP . 3. L O AD & UPGRADE 1. Load Option 2. Upgrade P rogram 3. Upgrade Bootrom 4. F ormat 4. SY STEM 1. P [...]

Setting IP Manually •I f [1. Manual IP] is selected, press ENTER and this sub menu will be dis- played on the L CD. Items not visible in the first screen: Enter the IP address of the IP k eyset. Next, enter the netmask and gat eway address for the customer netw ork. • If the [2. IP] menu is selected , press ENTER , the LCD will display this mes[...]

Authen tication Ser v er Related Set/Modify The fifth item [5. Ser v er] sets or modifies settings related to the authentication server . Selec t the [5. S erver] item and move t o the lower lev el. The scr een below is displayed . Y ou can set/modify the IP address of the authentication server at the [1. S erver IP] item. The screen below is displ[...]

17 RECALL DIAL T ONE Press the NEW button t o disconnect your existing call, wait for dial tone and then make a new call on the same line. NO TE: If this button does not appear on your keyset, the FLASH button may be programmed to recall dial t one. SENDING A FLASH While on an outside call, press the FLASH button to send a flash t o the telephone c[...]

BUSY ST A TION C ALLBA CK When you call another station and receiv e a busy signal: • Press the CBK butt on, if programmed , or dial 44 . • When the busy station becomes free , your keyset will ring . • Lift the handset or press SEND to call the now idle station. NO TES: 1. A callback will be canceled if not answer ed within 30 seconds. If yo[...]

21 CALL PROCESSING SY STEM HOLD • When you are c onnected to any call, press HOLD . The call will flash green at your keyset. If this call appears on a line button at other keysets , it will flash red at those keysets. • T o take the caller off hold, press that button and the green flashing light will go steady green again. Resume the conversat[...]

first station to hang up , simply press another DSS button. OR Press the CALL button or C.O . line button to return to the outside part y and begin the transfer proc ess again. When you are transf erring a call to a keyset set for Voice Announc e or Auto Answer , the transferred call will alwa ys ring . NO TES: 1. After the inside part y answers , [...]

25 FORW ARDING C ALLS Y ou may forward your calls to another station, group of stations or an external telephone number . Program a destination for the type of forwarding you want as detailed below . If you hav e FWD ALL , FWD BUSY and FWD NO ANSWER buttons, press one to turn that forward featur e on. A steady red light reminds you what f or- ward [...]

• Dial 0 to cancel current condition OR Dial 1-5 to selec t the forward type OR Press UP or DOWN to select the for ward type. Press the right soft key to mov e the cursor . • Dial the destination number (e.g ., 202 ) OR Press UP or DOWN to select the destination Press the right soft key to mov e the cursor • Dial 1 to set OR Press UP or DOWN [...]

29 DIALING FEA TURES SPEED DIALING Y ou can dial a preprogrammed telephone number st ored in the system-wide speed dial list of numbers 500~999 or from your personal list of numbers 00~49. Y our system may be set for 950 syst em wide numbers. If so the system speed dial access codes are 050~999 and the station speed dial codes ar e 000~049. • Wit[...]

MANU AL RETRY WITH REDIAL While you are on an outside call listening t o a busy signal and you want to redial the same number dialed. • Press the REDIAL butt on. This will hang up your existing call and manually redial the same number dialed . Y ou can repeat this operation for a limit ed number of attempts. NO TE: If your keyset is programmed wi[...]

33 P A GING AND MESSA GING MAKING AN INTERNAL P A GE T o make an announcement through the keyset speakers: • Lift the handset. • Press the PAG E button or dial 55 . • Dial the desired zone number 0, 1 , 2 , 3 or 4 . • After the attention tone , make your announcement. NO TE: If you ha ve a dedicated page zone butt on, it is not necessary to[...]

T o retriev e an automatically park ed call: • Dial 10 plus the number that was announced. If you have a P AGPK button, press it and dial the number that was announced . If you ha ve a P ARK button, press it and dial the announced orbit number . • Y ou will be connected to the parked call. NO TES: 1. If the call is not retrieved within a pre-pr[...]

37 C ONVENIENCE FEA TURES DO NO T DISTURB Use this feature when y ou want to block calls to your keyset. • While on-hook, press the DND button or dial 401 . The DND button lights steady red to remind y ou of this mode. • T o cancel DND , press the DND button again or dial 400 . The DND light turns off . Y ou can mak e calls while in the DND mod[...]

ANSWERING THE DOOR PHONE When you are progr ammed to receiv e calls from a door phone: • Y ou will receive three short rings repeated . • Lift the handset or press SEND button. Y ou are connected to the door phone. • If an electric door lock release is installed, dial 13 to unlock the door . CALLING THE DOOR PHONE/ ROOM MONIT OR Y ou may call[...]

MANU AL SIGNALLING Use this feature when y ou want to send a brief 500ms ring burst to another sta- tion, regardless of the status of y our phone (on-hook, off-hook, handsfree, DND, or ringing). T o send a signal to another station: • Press the Manual Signalling ( MS ) button. • Y ou may press the MS button repeat edly to send multiple signals [...]

43 CUST OMIZING Y OUR KEY SET AME P ASSWORD This feature allo ws people using the AME feature t o enable password prot ection. This will prevent unauthoriz ed people from listening to y our messages being left. The passcode is the same as your station passc ode. This feature only applies if there is an SVM card installed in the system and y our key[...]

SET ANSWER MODE (INTERC OM) Y ou can receive int ernal calls in one of three modes (see Answering Intercom Calls under Intercom Calls f or descr iptions) : • While on-hook, press TRANSFER and then dial 103 . • Dial 0 for Ringing, 1 for A uto Answer or 2 f or V oice Announce. • Press TRANSFER to store your selection. NO TE: When your keyset is[...]

A UT O ANSWER C O CALLS This option will allow C O calls that dir ectly ring your phone to auto answer . When a CO call arriv es at your station and this option set f or ON your phone will sound two beeps, the same as when a screened transfer is complet ed, and you will be connected to the C O call. In order f or this option to work the station mus[...]

CALL L OG (S ee also Sp ecial A pplic ation Menu-O ut going C all L o g) The system can log both incoming and out going calls placed from or to your t ele- phone. Y ou must have a LO G button programmed on y our keyset and assigned a review list. Each IN and OUT list can be up t o 50 numbers maximum. They are assigned in blocks of 10 each. • Pres[...]

VIEWING MESSA GE INDICA TIONS Y ou can view all of your message indications before y ou return them: • With the handset on-hook, press the MESSAGE butt on with the red flashing light. • The first station that left a message indication will be displayed . • Press the UP and DOWN arrows to scroll thr ough the stations that left mes- sage indica[...]

MANA GING KEY ASSIGNMENT S Y ou can view your key assignments and add extenders to some of your program- mable keys for easy one touch operation of frequently used f eatures. • While on-hook, press TRANSFER and then dial 107 . • Use the VOL UME buttons to scroll through all of your progr ammable buttons OR press the programmable button to which[...]

55 Press TRANSFER Transfer: RETURN Dial 205 205:busy OHVA CAMP ON Ð OHVA to 205 OHVA from 201 TMSG REJECT Wait for reply GIVE THE CALL TMSG:01 SEND Dial 03 or press Ï twice ASK THEM TO HOLD TMSG:03 SEND Ð ASK THEM TO HOLD Wait for reply TMSG EXIT Ð 702: 01:45 701: 05:55 CONF PAGE MUTE CONF PAGE MUTE TEXT MESSA GING This feature allo ws two digi[...]

NO CID DSP Caller ID Digital Signal Pr ocessors (CIDDSP’ s) are resources in the iDCS system required f or receiving CID data. If there are no CIDDSP’ s available at the time a call comes in, this is the message you will see on your displa y . NO TE: The Caller ID featur es require optional software and/or hardware . Please see your service and[...]

INQUIRE CALLER ID P ARK/HOLD INFO If you are informed that an inc oming call is on hold or has been parked for you , you may view the C aller ID information befor e you retriev e the call. This may influ- ence how you choose t o handle the call. F rom an idle keyset: • Press the INQUIRE butt on, OR Press the CID butt on and then the INQUIRE soft [...]

SPECIAL APPLICA TION MENU Below are instructions for additional call processing and special applications that can be accomplished via the L CD progr amming. These features and functions can be accessed by pressing the MENU button. F ollow the user instructions below to utilize these features and functions. After pressing the MENU button, use the di[...]

2. ALL FWD NO. 3. BUSY FWD NO . 4. NOANS FWD NO . 5. DND FWD NO. 0. FWD CANCEL • Press ENTER . • Scroll to or dial 1. FORW ARD T YPE and scroll to or dial the desired f or- ward type. • Press ENTER to activate the desired call f orward type. • Press CANCEL to return to main menu. OR • Press END to exit programming . 6. ALARM REMINDER: All[...]

65 64 SVMi-8/SVM i-16E This section describes how to setup and use the various f eatures av ailable to a Subscriber . A Subscriber is a person that has been authorized access to the v ari- ous features and services av ailable in the SVMi-8/SVM i-16E. Please review this sec- tion carefully before y ou use your A uthorized F eatures and Services, k n[...]

67 66 Calais Executary Services Menu Group Urgent Messages 1 Group Callback Requests 2 Group Reminders 3 Group Private Messages 4 Group Fax Only Messages 5 Group Voice Only Messages 6 Group Email Only Messages 7 Pause, Resume Menu Prompting 8 Group A Specific Sender 9 Play Message Inventor y # Play Menu Options 0 Cancel, Return to Executary * Group[...]

69 0 PLA Y MENU OPTIONS  EXIT T O A UT O A T TENDANT # PERSONAL SERVICES 1 or 3 LISTENING T O OLD OR NEW MESSA GES 1 Play / repla y the message you just heard . 11 Play the previous message . 2 Save the message y ou just heard and listen to the next message. 3 Delete the message you just heard and listen t o the next message. 4 Reply to the mess[...]

71 b) Record your message at the tone . After recording the message , you will hear the Send Menu with the following functions: 1 Review 2 Continue Recor ding 3 Discard and Re-Record 4 Set Message Attributes (Delivery Options) 5 Schedule F uture Delivery 6 Save and Send then Send a C opy to Someone Else # Sav e and Send the Recording Setting Messag[...]

73 then play your primary , No Answer greeting during the day (when you ar e av ailable) and will NO T ring your extension but simply play your Night gr eet- ing during the night (when you are not a vailable). Note: This does NO T use the Day and Night schedules of the phone system. It is solely controlled by the Subscriber’ s Av ailability Sched[...]

75 6 Edit P ersonal Greetings Y ou may also edit/recor d each one of the greetings (1-9) at any time . Select a greeting number to edit and follow the instructions to record y our greeting . When you are done recording y our greeting , you will be able to lis- ten to the greeting y ou recorded , sav e the greeting you rec orded and return to the pr[...]

77 This useful feature will allo w you to canc el any messages that hav e NO T yet been picked up by the recipient. 5 Auto Pla y New Messages If this option is enabled, af ter y ou enter your passwor d correctly any new messages will immediately begin to play . T o enable (or if already enabled tog- gle and disable) this feature: ■ F rom the Subs[...]

PERSONAL ADMINISTRA TION SET TINGS This menu allows you t o make changes to basic setup settings, that are rarely changed. Use these when you initially set up your personal Subscriber settings. Y ou probably will not need to change them after that. 1 Setting your Passw ord ■ F rom the Subscriber Ser vices Menu press [#][7][1] . ■ The current pa[...]

AME P assword If your keyset has AME P ASSWORD (MMC 110) set to YES , you must enter your station password to list en to messages being left. This will pr event unauthorized people from listening to messages being left for y ou. If the password option is turned on, while a message is being left, press the flash- ing AME indicator and ent er your st[...]

PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ _________________________ 05 ________________[...]

84 PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _____________[...]

T ABLE OF C ONTENTS ABOUT THIS BOOK .................................................................................... 1 THINGS Y OU SHOULD KNO W .............................................. 2–10 ASSEMBLING Y OUR KE Y SET ...................................................... 11 ADDING AN iDCS 14B KE Y STRIP ..................................[...]

O ff-H o ok V oic e A nnounc e .................................................................................. 39–40 OHV A B lo ck ...................................................................................................................... 40 OHV A R eject ..............................................................................[...]

ABOUT THIS BOOK Y our iDCS keyset is the most visible par t of your telephone system. No matt er what model keyset you are using telephone calls are handled the same wa y . The 28D and 18D keysets have additional c onv eniences that are not av ailable to 8D keyset users. These ar e noted throughout this guide. Please take the time to study this gui[...]

3 Y our outside calls will light green on your keyset and red on other keysets. Y ou never lose sight of your calls while they ar e on hold. They stay right where y ou put them and are identified with a green flashing light. Some simple rules to remember: • Any steady LED indicat es the line or feature is in use . • A fast flashing green LED in[...]

5 iDCS 28D KEY SET 4 FEA TURE A C CESS C ODES This user guide is written based on the default access code f or using system f ea- tures. If the system numbering plan has been changed some of the access codes may not be correct. Y our installing company can inform y ou of the correct codes. SY STEM T ONES The system pro vides several tones t o assis[...]

7 iDCS 8D KEY SET Scroll HOLD ANS/RLS 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PQRS 8 TUV 9 WXYZ 0 OPER Call 1 Call 2 Message T ransfer Speaker VOLUME iDCS 8D 32 CHARACTER DISPLA Y T wo lines with 16 characters each. TERMINAL ST A TUS INDICA TOR Used to provide your keyset status. SOFT KEYS Used t o activate features via the display . SCROLL KEY Used to s[...]

8 iDCS 64B A OM 12345 67891 0 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly , to indicate busy c onditions of other stations, f or One T ouch dialing and many other s[...]

11 ASSEMBLING Y OUR KEY SET • Place the keyset face down on a flat surface. • Remove the base pedestal by placing y our thumbs ov er the attachment clips and press outward while simultaneously pressing do wn on the keyset body with your fingertips. • Plug the handset cord into the jack marked with the symbol. • Route the handset cord out th[...]

13 SECURING SCREWS REMOVE KNOCKOUTS ADDING AN iDCS 14 BUT T ON KEY STRIP • Place the keyset face down on a flat surface. • Remove the base pedestal by placing y our thumbs ov er the attachment clips and press outward while simultaneously pressing do wn on the keyset body with your fingertips. • Remove the ribbon cable knockout from the bottom[...]

RECALL DIAL T ONE Press the NEW button t o disconnect your existing call, wait for dial tone and then make a new call on the same line. NO TE: If this button does not appear on your keyset, the FLASH k ey may be pr o- grammed to recall dial tone . SENDING A FLASH While on an outside call, press the FLASH key to send a flash to the telephone company[...]

BUSY ST A TION C ALLBA CK When you call another station and receiv e a busy signal: • Press the CBK key , if programmed , or dial 44 . • When the busy station becomes free , your keyset will ring . • Lift the handset or press ANS/RLS to call the now idle station. NO TES: 1. A callback will be canceled if not answer ed within 30 seconds. If yo[...]

19 CALLING Y OUR SY STEM OPERA T OR • Dial 0 to call your system operator or group of operators . • If you want to call a specific operator , dial that person ’ s ex tension number . NO TE: I f the Hot Keypad featur e has been turned off , you must first lift the hand- set or press the SPEAKER key before y ou begin dialing. 18 CALL PROCESSING[...]

first station to hang up , simply press another DSS button. OR Press the CALL button or C.O . line key to r eturn to the outside part y and begin the transfer proc ess again. When you are transf erring a call to a keyset set for Voice Announc e or Auto Answer , the transferred call will alwa ys ring . NO TES: 1. After the inside part y answers , yo[...]

23 FORW ARDING C ALLS Y ou may forward your calls to another station, group of stations or an external telephone number . Program a destination for the type of forwarding you want as detailed below . If you have FWD ALL , FWD BUSY and FWD NO ANSWER keys , press one to turn that forward featur e on. A steady red light reminds you what f or- ward con[...]

• Dial 0 to cancel current condition OR Dial 1-5 to select for ward type OR Press UP or DOWN to select for ward type. Press the right soft key to mov e the cursor . • Dial the destination number (e.g ., 202 ) OR Press UP or DOWN to select the destination Press the right soft key to mov e the cursor • Dial 1 to set OR Press UP or DOWN to selec[...]

27 DIALING FEA TURES SPEED DIALING Y ou can dial a preprogrammed telephone number st ored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. Y ou system may be set for 950 syst em wide numbers. If so the system speed dial access codes are 050~999 and the station speed dial codes ar e 000~049. • [...]

MANU AL RETRY WITH REDIAL While you are on an outside call listening t o a busy signal and you want to redial the same number dialed. • Press the REDIAL ke y . This will hang up your existing call and manually redial the same number dialed . Y ou can repeat this operation for a limit ed number of attempts. NO TE: If your keyset is programmed with[...]

31 P A GING AND MESSA GING MAKING AN INTERNAL P A GE T o make an announcement through the keyset speakers: • Lift the handset. • Press the PAG E key or dial 55 . • Dial the desired zone number 0, 1 , 2 , 3 or 4 . • After the attention tone , make your announcement. NO TE: If you have a dedicated page z one key , it is not necessary to press[...]

T o retriev e an automatically park ed call: • Dial 10 plus the number that was announced . If you hav e a P AGPK key , press it and dial the number that was announced . If you have a P ARK key , press it and dial the announced orbit number . • Y ou will be connected to the parked call. NO TES: 1. If the call is not retrieved within a pre-pr og[...]

35 C ONVENIENCE FEA TURES DO NO T DISTURB Use this feature when y ou want to block calls to your keyset. • While on-hook, press the DND key or dial 401 . The DND key lights steady red to remind you of this mode . • T o cancel DND , press the DND key again or dial 400 . The DND light turns off. Y ou can make calls while in the DND mode. NO TES: [...]

ANSWERING THE DOOR PHONE When you are progr ammed to receiv e calls from a door phone: • Y ou will receive three short rings repeated . • Lift the handset or press ANS/RLS key . Y ou are connected to the door phone. • If an electric door lock release is installed, dial 13 to unlock the door . CALLING THE DOOR PHONE/ ROOM MONIT OR Y ou may cal[...]

MANU AL SIGNALLING Use this feature when y ou want to send a brief 500ms ring burst to another sta- tion, regardless of the status of y our phone (on-hook, off-hook, handsfree, DND, or ringing). T o send a signal to another station: • Press the Manual Signalling ( MS ) key . • Y ou may press the MS key repeatedly t o send multiple signals to th[...]

41 CUST OMIZING Y OUR KEY SET AME P ASSWORD This feature allo ws people using the AME feature t o enable password prot ection. This will prevent unauthoriz ed people from listening to y our messages being left. The passcode is the same as your station passc ode. This feature only applies if there is an SVM card installed in the system and y our key[...]

43 Y our keyset may be equipped with a Headset mode key . If it is so equipped press- ing this key while the light is out will cause the keyset to enter headset mode and the light will illuminate to indicate this . Pr essing the key while the light is lit will cause the keyset to return to handset mode and the light will go out. HO T KEYP AD On you[...]

45 DISPLA Y FEA TURES INTERA CTIVE DISPLA Y KEY S The three keys below the displa y are substitutes for dedicat ed feature keys and ac- cess codes. Pressing one of these keys has the same effect as pressing a program- mable key . These keys are called soft keys as their func tions are not fix ed. They change to present you with the best options f o[...]

CALL PROGRESS DISPL A Y S During everyday call handling , your keyset displa y will provide inf ormation that is helpful and in some cases inv aluable. Displays like [CALL FROM 203], [ TRANSFER T O 202], [701: RINGING], [ TRANSFER FM 203], [708 busy], [Camp on to 204], [Recall from 204], [Call f or 501], [message frm 204] and [FWD ALL to 204] keep [...]

DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL  := [ ]  NO TES: 1. When the character you want appears on the same dial pad key as the previ- ous character , press UP to move the cursor one space t o the right. 2. Other symbols are available f or DIAL #. T o cancel an individual alarm and reminder message: • Press TRANSFER and then dial 112 . • D[...]

51 TEXT MESSA GING This featur e allows two digital keyset users to respond t o each other with prepro- grammed text messages. Af ter rec eiving an Off Hook V oice Announcement or Station Camp-On, you may r espond with a text message while continuing to talk and listen to your outside party . The other station can view this message and take the app[...]

53 CALLER ID WHA T IS C ALLER ID? Caller ID is the name given to the t elephone company-pr ovided feature that de- livers the telephone number and sometimes the name of the person calling y our phone. There are tw o types of Caller ID; the first delivers the calling part y’ s t ele- phone number only and the second (sometimes referr ed to as “D[...]

VIEWING THE NEX T CALLER ID CALL In the event that you ha ve a call waiting or a camped-on call at your keyset , you can press the NEXT key to display the Caller ID inf ormation associated with the call in queue at your keyset. Either the CID name or CID number will show in the display depending on your Name/Number selection. T o view Caller ID inf[...]

57 • Y ou can now CLEAR this entry , OR Use NND to view more information about this call, OR Press DIAL to call this person back, OR Press SCROLL and then press ST ORE to sa ve this number in a personal speed dial bin. NO TES: 1. Each keyset defaults with ten review bins. Please see your system administr a- tor to determine the number of bins ass[...]

59 iDCS 64 BUT T ON MODULE WITH KEY SET The 64 button module is used when you need mor e programmable keys added to your keyset. The 64 red LED’ s provide visual indication of calls and f eatures. The extra programmable keys are used exactly like the ones on your keyset. M ake them DSS/BLF keys or feature keys. As a DSS/BLF the size of the 64 but[...]

61 60 Calais Executary Services Menu Group Urgent Messages 1 Group Callback Requests 2 Group Reminders 3 Group Private Messages 4 Group Fax Only Messages 5 Group Voice Only Messages 6 Group Email Only Messages 7 Pause, Resume Menu Prompting 8 Group A Specific Sender 9 Play Message Inventor y # Play Menu Options 0 Cancel, Return to Executary * Group[...]

GET TING ST ARTED Using your new SVMi-8/SVMi-16E Subscriber Ser vices is as simple as following a few simple spoken instructions. First time users should read this section as a tuto- rial. Y ou should star t with the following steps: • Access y our Subscriber Ser vices Menu - Y ou already know how to do this. Fr om the Subscriber Ser vices Menu: [...]

99 Change playback speed of the recor ding. There are tw o levels of speed during playback. Dialing this code will toggle between the two speeds . 0 Play options. Pressing this key will pla y all the menu options av ailable to you from this point. 00 Hear the time and date , and sender's information of the message you just heard . Sender infor[...]

67 Note: ALL Access Manager options MUST be individually allowed by the Sy stem Administrator f or each Subscriber . They are: 1 F ollow Me Allows the subscriber to enter an alt ernate location and set how long the new destination (Designated Location) will be active. This number may be an internal or external number . This is useful if you are fre[...]

Example:“Hi this is John Smith. I'm sorr y I am not available t o answer your call. If someone else can help you, please enter the extension number now . Or , to leave me a message , press 1.” 2 Busy Greeting Played t o a caller when you are already talking to someone on your extension or the telephone at your Designated L ocation. This op[...]

Setting Up Message Alert: ■ F rom the Subscriber Ser vices Menu press [6] f or Mailbox Administr ation. ■ Press [1] for Message Alert. ■ There are 4 options a vailable to y ou: Press [1] to toggle message alert on and off. Press [2] to set the schedule when you w ould like to be notified. Press [3] to be notified on urgent messages only . Pre[...]

73 72 This useful featur e will allow you to canc el any messages that hav e NO T yet been picked up by the recipient. 5 Auto Pla y New Messages If this option is enabled, af ter y ou enter your passwor d correctly any new messages will immediately begin to play . T o enable (or if already enabled tog- gle and disable) this feature: ■ F rom the S[...]

Note: Remember if you know what digits to press , you can enter them at an y time you do not hav e to wait to be prompt ed. This feature can be toggled on/off at anytime. Also if it is off you will be prompt ed within each subscriber menu to press zero f or more options. This enables you t o still be able to find out what to do if you wer e to get [...]

SHORT CUTS Calling Calling a station that is busy or does not answer y ou can press [#] to immediately send the call to the called parties mailbox. Being Called If your phone rings and you want to send the caller dir ectly to your mailbox, sim- ply press [#] . Direct Messaging [#] + DSS T o mak e it easy to leav e messages for others in y our offic[...]

79 PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 _____________[...]

Samsung T elec ommunications America reserves the r ight without prior notice to revise information in this guide for any reason. Samsung T elecommunications America also reserves the right without prior notice to make changes in design ir components of equipment as engineering and manufacturing may warrant. Samsung T elec ommunications America dis[...]

DIALING FEA TURES Sp eed D ialing .................................................................................................................. 25 Pr o gr amming P ersonal S p eed Dial N umb ers .............................................. 25–26 One T ouch S p eed D ialing ...................................................................[...]

CUST OMIZING Y OUR KE Y SET AME P ASSWORD ............................................................................................................ 40 A ut o C amp-On ................................................................................................................ 40 S elec t R ing T one ...........................................[...]

ABOUT THIS BOOK Y our keyset is the most visible par t of the iDCS 500 / O fficeServ Digital Communi- cations System. No matter what model keyset you are using , with or without a dis- play , telephone calls are handled in the same way . The L CD 12B and LCD 24B key- sets have a f ew additional con veniences that ar e not available t o STD 24B, Bas[...]

3 Outside calls appear on individual line keys if they are assigned. When an individ- ual line is not assigned to its own key , it will appear on a C ALL button. Y our outside calls will light green on your keyset and red on other keysets. Y ou never lose sight of your calls while they are on hold . They stay right where y ou put them and are ident[...]

5 L CD 24B KEY SET LA Y OUT LABELING PROGRAMMABLE KEYS Inser t the end of a paper clip into the notch of the clear c over . Push the cov er sideways . Lif t the co ver and remo ve the designation strip . Label the designation strip . R eplace the strip and co ver . VOL SPK HOLD TRSF ANS/ 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 TUV 9 WXY 0 OPER RLS [...]

7 STD 24B KEY SET L A Y OUT LABELING PROGRAMMABLE KEYS Inser t the end of a paper clip into the notch of the clear c over . Push the cov er sideways . Lif t the co ver and remo ve the designation strip . Label the designation strip . R eplace the strip and co ver . DIGITAL COMMUNICATION SYSTEM VOL SPK HOLD TRSF ANS/ 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO [...]

9 7B KEY SET L A Y OUT LABELING PROGRAMMABLE KEYS Inser t the end of a paper clip into the notch of the clear c over . Push the cov er sideways . Lif t the co ver and remo ve the designation strip . Label the designation strip . R eplace the strip and co ver . TRANSFER CALL 1 CALL 2 HOLD FLASH MONITOR VOLUME 1 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS 8 [...]

UNIVERSAL ANSWER Outside lines may be programmed t o ring a general alerting device. T o answer calls ringing this device , dial 67 or press the UA key . This device can oper ate in any one of the six different ring plans . NO TE: If the Hot Keypad feature has been turned off , you must first lift the handset or press SPK or the MONIT OR key if you[...]

13 INTERC OM C ALLS CALLING O THER ST A TIONS • Dial the extension number or group number . • W ait for the party to answer . If you hear a brief tone burst instead of ringback tone , the station you called is set for V oice Announc e or Auto Answer . Begin speaking immediately after the tone. • Finish the call b y replacing the handset or pr[...]

2. If the Hot Keypad feature has been turned off , you must first lift the handset or press SPK before you begin dialing . A UT O CAMP-ON When you want to automatically camp on to a busy station without pr essing the camp on button every time you call a busy station, you can set y our phone for auto camp-on. • With the handset on-hook, press TRSF[...]

HOLD RECALL If you leav e a call on hold longer than the hold timer , it will recall your station. T he button that the call appears on will hav e a slow flashing amber light. • When your phone rings , lif t the handset or press the ANS/RLS key to answer the recall. I f you are using a 7B phone y ou must use the handset to talk to the calling par[...]

TRANSFER T O V OICE MAIL This feature is used t o send a call directly to a voice mailbo x. Y our keyset must have a correctly programmed VT key to acc omplish this. T o transfer a call directly to a voice mailbo x: • While on a call, press the VT key and dial the mailbo x number . • Hang up when dialing is completed . CALL W AITING If an outsi[...]

3. When a station user places his/her keyset in F orward All mode and he/she does not have a FORW ARD ALL key , the TRSF key will light to indicate Forward All has been set and calls to this station hav e been transferr ed elsewhere. FORW ARD BUSY T o for ward calls when y ou are on the phone: • Dial 602 plus the destination you want the call to [...]

ST A TION C ALL PICKUP T o pick up (answer) a call ringing at another station, lift the handset and dial 65 plus the extension number of the ringing phone. If you hav e a DP key assigned with a station number , you only need to press this DP key with the flashing light to answer this ringing station. NO TE: If the Hot Keypad feature has been turned[...]

25 DIALING FEA TURES SPEED DIALING Y ou can dial a preprogrammed telephone number st ored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. Y our system may be set for 950 syst em wide numbers. If so the system speed dial access codes are 050~999 and the station speed dial codes ar e 000~049. •[...]

27 LAST NUMBER REDIAL T o redial the last telephone number you dialed , press the LNR key or dial 19 . NO TES: 1. If the Hot Keypad feature has been turned off , you must first lift the handset or press SPK or MONIT OR before y ou begin dialing. 2. Redial does not apply to intercom calls . MANU AL RETRY WITH LNR While you are on an outside call lis[...]

29 P A GING AND MESSA GING MAKING AN INTERNAL P A GE T o make an announcement through the keyset speakers: • Lift the handset. • Press the PAG E k ey or dial 55 . • Dial the desired zone number 0, 1 , 2 , 3 or 4 . • After the attention tone , make your announcement. NO TE: If you have a dedicated page z one key , it is not necessary to pres[...]

31 T o retriev e an automatically park ed call: • Dial 10 plus the number that was announced. If you hav e a P AGPK key , press it and dial the number that was announced . If you hav e a P ARK key , press it and dial the announced orbit number . • Y ou will be connected to the parked call. NO TES: 1. If the call is not retrieved within a pre-pr[...]

33 C ONVENIENCE FEA TURES DO NO T DISTURB Use this feature when y ou want to block calls to your keyset. • While on-hook, press the DND k ey or dial 401 . The DND key lights steady red to remind you of this mode . • T o cancel DND, press the DND key again or dial 400 . The DND light turns off. Y ou can make calls while in the DND mode. NO TES: [...]

NO TE: Display keysets can show a reminder message. S ee A larm Reminder Messages under D ispla y F eatur es . ANSWERING THE DOOR PHONE When you are progr ammed to receiv e calls from a door phone: • Y ou will receive three short rings repeated . • Lift the handset or press ANS/RLS or the MONIT OR key . Y ou are connected to the door phone. •[...]

• While on-hook, press TRSF and then dial 100 . • Dial your four digit station passcode . • Dial 1 for locking outgoing , 2 for locked all calls or 0 to unlock. • Press TRSF to store your selection. NO TE: When your keyset is locked for outgoing , the HOLD key will flash. When your keyset is locked for all calls , the HOLD key will light st[...]

IN GROUP/OUT OF GROUP If your keyset is assigned to a station ring group , you can remov e your keyset from the group and then put it back in. While you are out of the gr oup , you can rec eive calls to your extension number but not calls to the group number . If you have an IN/OUT key with the group number assigned. • Press the IN/OUT key . It w[...]

SET ANSWER MODE (INTERC OM) Y ou can receive internal calls in one of thr ee modes (see A nswer ing Int er c om C alls under Int er c om C alls f or descr iptions) : • While on-hook, press TRSF and then dial 103 . • Dial 0 for Ringing , 1 for A uto Answer or 2 f or V oice Announce. • Press TRSF to store your selection. NO TE: When your keyset[...]

• Dial 061 to turn ring pref erence on or 060 to turn it off . • Press TRSF to store your selection. DISPLA Y SPEED DIAL NAME This option allows you t o view the name associated with a speed dial number as it is dialed. • With you handset on-hook, press TRANSFER and then dial 110 . • Press 111 to turn DISP SPDNAME on or 110 to turn it off .[...]

CALL L OG The system can log both incoming and oout going calls placed from or to your telephone. Y ou must have a L OG button programmed on your keyset and assigned a review list. Each IN and OUT list can be up to 50 numbers maximum. They are assigned in blocks of 10 each. T o view your incoming and outbound call logs: • Press the LOG key . • [...]

VIEWING MESSA GE INDICA TIONS Y ou can view all of your message indications before y ou return them: • With the handset on-hook, press the MSG key with the red flashing light. • The first station that left a message indication will be displayed . • Press the UP and DOWN arr ows to scroll thr ough the stations that left message indications. Us[...]

49 • When you reach a key listed below , dial the corresponding extender . • Press TRSF to store and exit progr amming. KEY DESCRIPTION EXTENDER BOSS ......................Boss and Secretar y ..................1–4 DP ............................Direct Pickup ............................Extension or station group number DS ....................[...]

Ð 51 At all times after step 1 you can talk and list en to your caller while repeating st eps 2. The follo wing example will better demonstrate how t o use T ext Messaging. In this example station 201 is making an off hook voice announcement to station 205 who after hearing the announcement will respond with a text message. ST A TION 201: LINDA ST[...]

NO CID DSP Caller ID Digital Signal Processors (CIDDSP’ s) are resources in the iDCS 500 requir ed for receiving CID data. If there are no CIDDSP’ s available at the time a call comes in, this is the message you will see on your displa y . NO TE: The Caller ID featur es require optional software and/or hardware . Please see your service and ins[...]

NO TE: Y our telephone system must have L CR correctly programmed to redial the saved number . I f L CR is not being used on y our system, y ou will not be allowed to ST ORE CID numbers. INQUIRE CALLER ID P ARK/HOLD INFO If you are informed that an inc oming call is on hold or has been parked for you , you may view the C aller ID information befor [...]

ADD-ON MODULE 32 BUT T ON MODULE WITH KEY SET The 32 button module is used when you need mor e programmable keys added to your keyset. The 32 tri-colored LED’ s provide better visual indication of call status and call progress. The ex tra progr ammable keys are used exactly like the one on your keyset. Mak e them DSS/BLF keys or any combination o[...]

A C CESSING Y OUR MAILBO X [Also known as Subscriber Ser vices Menu] Inside Callers [Subscriber logging in from their Desk] • Dial the SVMi-8/SVM i-16E access number or press the key assigned to ring SVMi-8/SVM i-16E [ VMMSG] . • Enter your personal passwor d when prompted (the default passwor d is 0000). Outside Callers [Subscribers calling fr[...]

61 60 Calais Executary Services Menu Group Urgent Messages 1 Group Callback Requests 2 Group Reminders 3 Group Private Messages 4 Group Fax Only Messages 5 Group Voice Only Messages 6 Group Email Only Messages 7 Pause, Resume Menu Prompting 8 Group A Specific Sender 9 Play Message Inventor y # Play Menu Options 0 Cancel, Return to Executary * Group[...]

GET TING ST ARTED Using your new SVMi-8/SVMi-16E Subscriber Ser vices is as simple as following a few simple spoken instructions. First time users should read this section as a tuto- rial. Y ou should star t with the following steps: • Access y our Subscriber Ser vices Menu - Y ou already know how to do this. Fr om the Subscriber Ser vices Menu: [...]

99 Change playback speed of the recor ding. There are tw o levels of speed during playback. Dialing this code will toggle between the two speeds . 0 Play options. Pressing this key will pla y all the menu options av ailable to you from this point. 00 Hear the time and date , and sender's information of the message you just heard . Sender infor[...]

Note: ALL Access Manager options MUST be individually allowed by the Syst em Administrator f or each Subscriber . They are: 1 F ollow Me Allows the subscriber to enter an alternat e location and set how long the new destination (Designated Location) will be active. This number may be an internal or external number . This is useful if you are freque[...]

6 Edit P ersonal Greetings Y ou may also edit/recor d each one of the greetings (1-9) at any time . Select a greeting number to edit and follow the instructions to record y our greeting . When you are done recording y our greeting , you will be able to lis- ten to the greeting y ou recorded , sav e the greeting you rec orded and return to the previ[...]

This useful feature will allo w you to canc el any messages that hav e NO T yet been picked up by the recipient. 5 Auto Pla y New Messages If this option is enabled, af ter y ou enter your passwor d correctly any new messages will immediately begin to play . T o enable (or if already enabled tog- gle and disable) this feature: ■ F rom the Subscri[...]

# PERSONAL SERVICES The P ersonal Administration Menu is used to set y our password and rec ord your name. M any of these f eatures must be allowed b y the System A dministrator . 1 W orkload Management Allows you to acc ess to all reminders , both Active and Pending . If authorized you can group y our reminders as Commitments , F ollow-Ups or T as[...]

Note: Remember if you know what digits to press , you can enter them at an y time you do not hav e to wait to be prompt ed. This feature can be toggled on/off at anytime. Also if it is off you will be prompt ed within each subscriber menu to press zer o for more options. This enables you t o still be able to find out what to do if you wer e to get [...]

PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ _________________________ 05 ________________[...]

PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 ________________[...]

T ABLE OF C ONTENTS ABOUT THIS BOOK ................................................................................ 1 THINGS Y OU SHOULD KNO W .......................................... 2–3 OUT SIDE C ALLS Making an Outside Call ...................................................................................... 4 Answering an Outside Call ...[...]

ABOUT THIS BOOK This booklet provides instructions for using an industry standard single line tele- phone set with the iDCS 500 Release 2 systems. A variety of single line sets from many different manufacturers are available. Check with your service and installa- tion company to ensure proper operation with the iDCS 500 Release 2 system. Please tak[...]

3 SY STEM T ONES The system provides several tones to assist you. Some of these tones are already familiar to you. Intercom Dial T one—A steady tone that indicates you can begin dialing. DIAL TONE CONTINUOUS Ringback T one—Indicates the station you dialed is ringing. RINGBACK TONE—1000 ms ON/3000 ms OFF CONTINUOUS Busy T one—Indicates the s[...]

RECALL DIAL T ONE Hookflash and then dial 18 to disconnect your outside call and receive telephone company dial tone for a new call. BUSY LINE QUEUING WITH CALLBACK If you receive a busy signal when you select an outside line: • While on that call, hookflash, receive transfer tone and dial 44 . • When the line becomes free, the system will call[...]

CALLING Y OUR SY STEM OPERA T OR • Lift the handset and dial 0 to call your system operator or group of opera- tors. • If you want to call a specific operator, dial that person’s extension number. 7 6 INTERC OM C ALLS CALLING O THER ST A TIONS • Lift the handset. • Dial the extension number or group number. • Wait for the party to answe[...]

TRANSFERRING C ALLS Transfer is used to send any call to another extension in one of two ways. You can perform a screened transfer by informing the other extension who is calling or you can perform a blind transfer without notification. • While you are speaking on a call, hookflash to receive transfer dial tone and then dial an extension number. [...]

FORW ARD ALL C ALLS To forward all of your calls to another station: • Lift the handset and dial 601 followed by the destination you want your calls to forward to. This can be an internal (within your system) or external (outside your system such as a cell phone) number. • Receive confirmation tone and hang up. To cancel Forward All Calls, lift[...]

13 DIALING FEA TURES SPEED DIALING You can dial a preprogrammed telephone number stored in the system-wide speed dial list of numbers 500–999 or from your personal list of numbers 00–49. • Lift the handset and dial 16 . • Dial the desired speed dial number. • The telephone number is automatically dialed for you. NOTE: You system may be se[...]

P A GING AND MESSA GING MAKING AN INTERNAL P A GE To make an announcement through the keyset speakers: • Lift the handset. • Dial 55 plus zone number 1, 2, 3 or 4—OR— dial 55 plus 0 to page all inter- nal zones. • After the brief attention tone, make the announcement. MAKING AN EXTERNAL P A GE To make an announcement through the external [...]

CANCELING A MESSA GE You can cancel a message indication that you have left at another station. • Lift the handset. • Dial 42 plus the extension number of that station. To cancel all message indications left at your phone: • Lift the handset and dial 42 plus your extension number. • Replace the handset. PROGRAMMED MESSA GES When you will be[...]

To enter an account code after the outside party hangs up. • After the outside party hangs up, hookflash, receive confirmation tone and then dial 47 . • Dial the account code (it may be a maximum of 12 characters including Q and # ). NOTE: If you wait for the outside party to hang up, you must complete this proce- dure within ten seconds. You c[...]

PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _________________________ _________________________ 02 _________________________ _________________________ 03 _________________________ _________________________ 04 _________________________ _________________________ 05 ________________[...]

N O T E S PERSONAL SPEED DIAL NUMBERS C ODE NAME TELEPHONE NUMBER 25 _________________________ _________________________ 26 _________________________ _________________________ 27 _________________________ _________________________ 28 _________________________ _________________________ 29 _________________________ _________________________ 30 ______[...]

SY STEM ADMINISTRA TION AND SPECIAL FEA TURES GUIDE iDCS 500 Release 2/O fficeSer v ™ Sys tem March 2004 Samsung T elecommunications America reser ves the right without prior notice to r evise information in this guide for any reason. Samsung T elecommunications America also reserves the right without prior notice to make changes in design or com[...]

SY STEM ADMINISTR A T OR PR OGR AMMING C ust omer L ev el A ccess .............................................................................................. 10 C ust omer L ev el A cc ess U sing the PR OG Ke y ...................................................... 10 C hange F ea tur e P assc o de ...............................................[...]

1 ABOUT THIS BOOK This book contains instructions for special featur es that every telephone user may not need to know . The owner can decide who the system administr ator will be and who will have acc ess to these featur es. Station users can be trained on only the items that apply to them. This procedure will help control costs and t elephone abu[...]

CALLING THE SY STEM OPERA T OR Any station that dials 0 will ring its assigned operator . (If tenant ser vice is used, each tenant may ha ve a differ ent operator or operator gr oup.) C alls to the system or tenant operator are easily identified because the CALL key will hav e a fast flash- ing red light. Station users will nev er receive a busy si[...]

If the station does not have an IN/OUT ke y : • Lift the handset and dial the feature access code _________________. • Dial the group number . • Dial 0 to be out of the group or dial 1 to be in the gr oup . • Receive confirmation tone and hang up . If the station has an IN/OUT key: • Press the IN/OUT key . It will light red when the stati[...]

outside call in the usual manner . I f an incorrect code is enter ed, the station returns error tone . This code will alway s print on SMDR reports. F or information on entering and changing forced acc ount codes, see the system administrator programming sec- tion of this book. A UTHORIZ A TION C ODES Authorization codes are used t o validate a sta[...]

8 INC OMING Station users in the other system can access the tie line and make intercom calls to stations in your system. Answer tie line calls ringing at your station as you would any other outside call. They can be put on hold , transferred and c onferenc ed in the same manner as are other outside calls. IN AND OUT ON TIE LINE Users accessing the[...]

TEAR HERE CALLER ID SPECIAL FEA TURES INVESTIGA TE Inv estigate allows selected stations with a special class of service to investi- gate any call in pr ogress. If CID information is av ailable for an incoming call, you will know to whom this station user is speaking. For out going calls, you can see the number that was dialed. After investigating [...]

10 SY STEM ADMINISTR A T OR PROGRAMMING CUST OMER LEVEL AC CESS Before an y customer programs can be acc essed, you must first open system pro- gramming using the passcode you ha ve been assigned . Y ou must use a display keyset. Should it become necessary to change this passcode, see your ser vice company . • While on-hook, press TRSF and then d[...]

12 11 CHANGING FEA TURE P ASSC ODE Y ou can change individual feature passcodes . This program is used to change the passcodes for sev eral features . These features are the f ollowing: RING PLAN SER- VICE, DISA ALARM, ALARM CLEAR, and AA RECORD . Note: Each passcode is four digits long. Each digit can be 0 to 9. PROGRAM KEYS UP & DOWN - Selec [...]

4. Press TRSF to store and exit programming OR press SPK to store and advance t o the next program NO TE: Directory information is always 11 characters. DEF A UL T DA T A: NONE Names are written using the keypad . Each press of a key will selec t a character . Pressing the dial pad key mo ves the cursor to the next position. For example , if the di[...]

iDCS KE Y SET S C OUNT 1 2 3 4 5 DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1 DIAL 2 A B C @ 2 DIAL 3 D E F # 3 DIAL 4 G H I $ 4 DIAL 5 J K L % 5 DIAL 6 M N O ^ 6 DIAL 7 P Q R & 7 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL 4 := [ ] 4 1. When the character you want appears on the same dial pad key as the previ- ous character , press UP to move the cu[...]

18 17 PROGRAM SY STEM SPEED DIAL NUMBERS The system list starts with 200 numbers and can be increased in blocks of ten. T he system may ha ve either 500 or 950 maximum depending on the setting in MMC 861. See your service company to increase or decr ease the system list. The speed dial codes are 500 – 999 or 050 – 999. Each speed dial number co[...]

20 19 PROGRAM SY STEM SPEED DIAL NAMES This program is used t o assign a character name or identification for each system speed dial location. This name enables y ou to locate the speed dial number when you are using the directory dial feature. Y ou may assign a name 11 characters long. PROGRAM KEYS UP & DOWN - Used to scroll through speed dial[...]

22 21 PROGRAM PERSONAL SPEED DIAL NUMBERS FOR O THER ST A TIONS Individual station users can program their own numbers , but in cases where this is not practical, or for single line telephone users, this program allows a system administrator to view or change an y station ’ s speed dial numbers. The station speed dial codes are 00–49 or 000–0[...]

24 23 6. Press the F key to acc ess P ro gr am Station Sp eed D ial N ames OR press TRSF to save and exit programming OR press SPK to save and advance t o the next program DEF A UL T DA T A: NO SPEED DIAL NUMBERS PROGRAMMED PROGRAM PERSONAL SPEED DIAL NAMES FOR O THER ST A TIONS Each individual station user can program his/her own names but in case[...]

26 25 2. Dial in the message number (e.g ., 11 ) PGM.MESSAGE (16) OR press UP or DOWN to scroll through EMPTY MESSAGE the messages and press the right soft key to move the cursor 3. Enter in the message using the PGM.MESSAGE (16) procedure in P ro gr am Station N ames IN THE SHOWROOM and press the right soft key to return to step 2 abov e 4. Press [...]

28 27 MANA GING KEY ASSIGNMENT S Y ou can view station key assignments and add extenders to some of the program- mable keys for easy one touch operation of frequently used f eatures. An extender is a number that makes an other wise general key very specific. Add- ing the digit “4” to a PAG E key defines this key for paging zone four . Adding ?[...]

30 29 PROGRAMMING A C C OUNT C ODES This program is used t o add or change account code entries. PROGRAM KEYS KEYP AD - Used to enter the account code (allo wable digits 0–9). UP & DOWN - Used to select entr y number . FLASH & TRSF - Used to view and change only the used entries . SPK/RLS - Used to clear data. Open customer programming an[...]

31 2. Dial the station number (e.g ., 205 ) OR [205] N O ANS FWD press UP or DOWN key to select the 010 SEC station and press the right soft key OR OR press ANS/RLS to select all stations [ALL] N O ANS FWD and press the right soft key 010 SEC 3. Press UP or DOWN key to selec t the [205] D TMF DUR. station timer and press the right soft key 0100 MS [...]

34 CUST OMER SET REL OCA TION This program is used to swap inf ormation associated with two stations . All assign- ments such as trunk ring, station group , station COS, station speed dial etc. will fol- low this program. 12 button keysets and 24 button keysets can be exchanged . Basic 7 button keysets can be exchanged with Basic 7 button key sets.[...]

36 35 SY STEM MAINTENANCE ALARMS The iDCS 500 Release 2 system (with a LAN boar d installed) provide a featur e that self-checks for any failur es. I f a failure does occur in the iDCS software or hardware, a fault error will be generated and buff ered to an alarm report. During an alarm state every phone with an assigned SYSTEM ALARM button will r[...]

T ABLE OF C ONTENTS O VERVIE W . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 A UT O A T TENDANT Rec or ding G r eetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 P la ying G r eetings . . . . . . . . . . . . . . . . . . . . [...]

O VERVIEW Y our iDCS 500 telephone system is equipped with an integrat ed option package to enhance call processing . The improv ed feature support is in the form of Aut o Attendant and Unif orm Call Distribution. One or both ma y be activated in your sys- tem. 1 Home Page AAUCD Table of Contents[...]

3 z Press the AA PLA Y key z D ial the first AA port (this will usually be 3951) z Enter the number of the prompt to pla y (if in doubt get a list of the prompts from your installation and service company) z The prompt will begin to pla y along with all subsequent prompts CHANGING THE GREETING The AA card allows the syst em administrator to call in[...]

5 4 z Manually changing an Auto Att endant greeting to an alternate gr eeting will flash the RT O and/or RP button to indicate that the alternat e greeting is set. The system will continue in the selected ring plan until manually changed . The auto ring plan service will be suspended during this time. UNIFORM CALL DISTRIBUTION UCD is used to distri[...]

7 6 z Y our SUPERVISOR key will flash and the keyset display will indicate the type of alarm condition (time or number of calls) and an audible alarm will sound. NO TES: 1. Pressing the SUPER VISOR key has no effect on the visual alarm but it will can- cel the audio alarm (stop it from ringing until the next activation—it is not dis- abled perman[...]

9 8 Press the UP key . Y ou will be presented with the following displa y . It shows you the first station in the UCD group , its associated dir ector y name and the status of that station (in group , out of group or in DND). 212: FRED SMITH status: IN NO TE: Press the key directly below the word IN or OUT to change the status of the station to the[...]

11 T otal Calls Receiv ed The total number of times that calls wer e sent to the UCD group number . ( This does not include calls sent to a station number that happens to be in a UCD group , the call must be sent to the group number 530 - 549). This statistic includes calls that were answ ered by the group , Calls that went to a group with all agen[...]

Longest Queue Time No w This shows the longest call currently in queue . The queue time is calculated as fol- lows: Queue time begins when a caller starts to hear the first UCD message. Queue time ends when a caller is either: z Answered by an agent. z System gets disconnect from C.O . or z Caller is transferr ed to final destination. A GENT ST A T[...]

======================================================= UCD GROUP 530 : SALES FROM: SUN 02 Feb 00:00 TO : SUN 02 Feb 02:54 CALL STATISTICS =============== AVERAGE RING TIME(TIME TO ANSWER)......00:40 NUMBER OF TIMES ALL AGENTS BUSY........00002 AVERAGE TIME IN QUEUE..................00:51 TOTAL CALLS RECEIVED...................00011 LONGEST QUEUE T[...]