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Buen manual de instrucciones
Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones Samsung SP46L5HX. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica Samsung SP46L5HX o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.
¿Qué es un manual de instrucciones?
El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual Samsung SP46L5HX se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.
Desafortunadamente pocos usuarios destinan su tiempo a leer manuales Samsung SP46L5HX, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.
Entonces, ¿qué debe contener el manual de instrucciones perfecto?
Sobre todo, un manual de instrucciones Samsung SP46L5HX debe contener:
- información acerca de las especificaciones técnicas del dispositivo Samsung SP46L5HX
- nombre de fabricante y año de fabricación del dispositivo Samsung SP46L5HX
- condiciones de uso, configuración y mantenimiento del dispositivo Samsung SP46L5HX
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas
¿Por qué no leemos los manuales de instrucciones?
Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de Samsung SP46L5HX no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de Samsung SP46L5HX y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico Samsung en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de Samsung SP46L5HX, como se suele hacer teniendo una versión en papel.
¿Por qué vale la pena leer los manuales de instrucciones?
Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo Samsung SP46L5HX, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.
Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual Samsung SP46L5HX. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.
Índice de manuales de instrucciones
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Página 1
COLOUR TELEVISION SP43L2HX SP50L2HX SP61L2HX SP46L5HX SP56L5HX Owner’ s Instructions Before operating the unit, please read this manual thoroughly , and retain it for future reference. ON-SCREEN MENUS P ICTURE I N P ICTURE (PIP) TELETEXT[...]
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Página 2
2 ENG S afety Instructions ◆ Do not expose the television to extreme temperature conditions or to extreme humidity conditions. ◆ Do not expose the television to direct sunlight and other sources of heat. ◆ Do not expose the television to any liquids. ◆ Never put objects of any kind into the television, and do not place a water-containing ve[...]
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Página 3
3 ENG Contents ◆ F OREWORD ■ Safety Instructions ......................................................................................... 2 ■ Caution .......................................................................................................... 2 ■ Replacing the Lamp..............................................................[...]
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Página 4
4 ENG Contents (continued) ◆ U SING Y OUR T ELEVISION ■ Adjusting the Sound Settings ........................................................................ 37 ■ Adjusting the Volume Automatically .............................................................. 37 ■ Setting the Dolby Pro Logic ................................................[...]
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Página 5
5 ENG 1 Use a screwdriver to remove the screw. 2 Remove the Lamp cover. 3 Use a screwdriver to remove the screws securing the Lamp. There are 2 screws: one on the up and one on the down. When the screws have been completely unfastened, they will still be connected to the body of the Lamp. 4 Separate the Lamp from the engine by holding the handle an[...]
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Página 6
6 ENG 1 Use a screwdriver to remove the screw. 2 Remove the Lamp cover. 3 Use a screwdriver to remove the screws securing the Lamp. There are 2 screws: one on the up and one on the down. When the screws have been completely unfastened, they will still be connected to the body of the Lamp. 4 Separate the Lamp from the engine by holding the handle an[...]
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Página 7
7 ENG Contr ol P anel of Y our T elevision a d c b e f LED Indicators ➢ The actual configuration on your TV may be different, depending on your model. a d c b e f b d c a f e LED Indicators ( a ) Input Source Selection ( b ) Menu Display ( c ) Channel Selection ( d ) Volume Adjustment ( e ) Confirm your choice (Store or Enter) ( f ) Power On/Off [...]
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Página 8
8 ENG ( :On, :Blinking, :Off) TIMER LAMP STAND BY/TEMP Indication Standby mode. A timer pilot lights when Timer Auto On or Off is selected. Normal operation. Normal operation (when Timer Auto On or Off is selected). Lamp is warming up. The normal picture comes on after 25 seconds. The normal picture comes on after 25 seconds. (when Timer Auto On or[...]
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Página 9
9 ENG Connection P anel of Y our T elevision ➢ The actual configuration on your TV may be different, depending on your model. b a e d f g i j h S-VIDEO 1 S-VIDEO 2 c ➣ For further details about connection, refer to pages 54~60. a) 75 Ω Coaxial connector for Aerial or Cable Network. b) MONITOR OUT / AV1 / AV2 / AV3 Inputs or outputs for extern[...]
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Página 10
10 ENG To view television channels correctly, a signal must be received by the set from one of the following sources: ◆ An outdoor aerial ◆ A cable television network ◆ A satellite network 1 In the first three cases, connect the aerial or network input cable to the 75 Ω coaxial socket on the rear of the television. 2 If you are using an ind[...]
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Página 11
11 ENG Connecting A dditional Speak er s You must insert or replace the batteries in the remote control when you: ◆ Purchase the television ◆ Find that the remote control is no longer operating correctly 1 Remove the cover on the rear of the remote control by pressing the symbol ( ) downwards and then pulling firmly to remove it. 2 Insert two R[...]
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Página 12
12 ENG Infrared Remote Contr ol POWER ON/OFF DIRECT CHANNEL SELECTION VOLUME INCREASE TEMPORARY SOUND SWITCH-OFF MENU DISPLAY/ TELETEXT INDEX MOVE TO THE REQUIRED MENU OPTION/ ADJUST AN OPTION VALUE RESPECTIVELY STILL THE MAIN PICTURE ➢ In the PIP mode, the main and sub pictures are stilled at the same time. PICTURE EFFEECT SELECTION EXTERNAL INP[...]
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Página 13
13 ENG The mains lead is attached to the rear of your television. 1 Plug the mains lead into an appropriate socket. ➢ The main voltage is indicated on the rear of the television and the frequency is 50 or 60Hz. 2 Press the “ I ” button (On/Off) on the side of the television. Result : The Standby indicator on the side of the television lights [...]
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Página 14
14 ENG Becoming F amiliar with the Remote Contr ol The remote control is used mainly to: ◆ Change channels and adjust the volume ◆ Display the on-screen menu system The following table presents the most frequently used buttons and their functions. Button Viewing Function Menu Function Used to display the next - stored channel. Used to display t[...]
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Página 15
15 ENG When the television is initially powered ON, several basic customer settings proceed automatically and subsequently. The following settings are available. 1 If the television is in Standby mode, press the POWER () button on the remote control. Result : The message Plug & Play is displayed. It flickers for a little while, and then the Lan[...]
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Página 16
16 ENG If you want to reset this feature... 1 Press the MENU () button. Result : The main menu is displayed. 2 Press the † or … button to select Setup . Result : The options available in the Setup group are displayed. 3 Press the ENTER () button. 4 Press the † or … button to select Plug & Play . Press the ENTER () button. Result : The m[...]
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Página 17
17 ENG You can scan for the frequency ranges available to you, (availability depends on your country). Automatically allocated programme numbers may not correspond to actual or desired programme numbers. However you can sort numbers manually and clear any channels you do not wish to watch. 1 Press the MENU () b u tton. Result : The main menu is dis[...]
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Página 18
18 ENG You can store up to television channels, including those received via cable networks. When storing channels manually, you can choose: ◆ Whether or not to store each of the channels found ◆ The programme number of each stored channel which you wish to identify 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the [...]
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Página 19
19 ENG 7 If you know the number of the channel to be stored, see the following steps. ◆ Press the œ or √ button to select Channel . ◆ Press the † or … button to select C (Air channel) or S (Cable channel). ◆ Press the √ button. ◆ Press the numeric buttons (0~9) to select indicate the required number. ➣ If no sound or abnormal sou[...]
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Página 20
20 ENG ◆ Skipping unwanted channels You can exclude the channels of your choice from the channel scan operation. When you scan through the stored channels, those that you have chosen to skip are thus not displayed. All channels that you do not specifically choose to skip are displayed during scanning. 1 Press the MENU () button. Result : The main[...]
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Página 21
21 ENG This operation allows you to change the programme numbers of stored channels. This operation may be necessary after using ATM. You can delete those channels you do not want to keep. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the † or … button to select Channel . Result : The options available in the Channe[...]
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Página 22
22 ENG Channel names will be assigned automatically when channel information is broadcast. These names can be changed, allowing you to assign new names. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the † or … button to select Channel . Result : The options available in the Channel group are displayed. 3 Press the E[...]
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Página 23
23 ENG ◆ Activating the child lock This feature allows you to lock the television so that it cannot be switched on via the front panel. It can, however, still be switched on via the remote control. Thus, by keeping the remote control away from unauthorised users, such as children, you can prevent them from watching unsuitable programme. 1 Press t[...]
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Página 24
24 ENG S electing a Channel by Inf ormation You can display the list of stored channels. 1 Press the CH INFO. button. Result :A list is displayed with the first 5 channels. Two text boxes to the right of the list indicate: ◆ Whether the Teletext feature is available. ◆ Which sound mode is being used. 2 To scroll through the stored channels, pre[...]
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Página 25
25 ENG You can select the type of picture which best corresponds to your viewing requirements. 1 Press the MENU () button. Result : The main menu is displayed. 2 Press the † or … button to select Picture . Result : The options available in the Picture group are displayed. 3 Press the ENTER () button. Result : The Mode is selected . 4 Press the [...]
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Página 26
26 ENG Your television has several settings which allow you to control picture quality. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the † or … button to select Picture . Result : The options available in the Picture group are displayed. 3 Press the ENTER () button. 4 Select the required option ( Custom , Color Ton[...]
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Página 27
27 ENG 1 Press the MENU () button. Result : The main menu is displayed. 2 Press the † or … button to select Picture . Result : The options available in the Picture group are displayed. 3 Press the ENTER () button. 4 Press the † or … button to select Custom . Press the ENTER () button. Result : The Custom menu is displayed. 5 Press the † o[...]
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Página 28
28 ENG 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the † or … button to select Setup . Result : The options available in the Setup group are displayed. 3 Press the ENTER () button. 4 Press the † or … button to select Image Lock . Press the ENTER () button. 5 Press the † or … button to select the option ( C[...]
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Página 29
29 ENG Using the Fine T une If reception is weak, you can fine tune a channel manually. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the † or … button to select Channel . Result : The options available in the Channel group are displayed. 3 Press the ENTER () button. 4 Press the † or … button to select Fine Tune[...]
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Página 30
30 ENG Vi e wing the Channel S can Picture 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the † or … button to select Channel . Result : The options available in the Channel group are displayed. 3 Press the ENTER () button. 4 Press the † or … button to select Ch. Scan . Press the ENTER () button. Result : You can[...]
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Página 31
31 ENG This function is very useful in the situation that the TV is used in weak signal. LNA amplifies the TV signal in the weak signal area, but not noise. This feature is working only weak signal condition, and that is memorized on current channel, additional. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the † or ?[...]
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Página 32
32 ENG S electing the Picture Size You can select the picture size which best corresponds to your viewing requirements. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Picture is selected. Result : The options available in the Picture group are displayed. 3 Press the ENTER () button. 4 Pres[...]
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Página 33
33 ENG TV If the signal received by your television is weak, you can activate this feature to help reduce any static and ghosting that may appear on the screen. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the ▲ or ▼ button until the Picture is selected. Result : The options available in the Picture group are displ[...]
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Página 34
34 ENG This feature bring you more detailed image with 3D noise reduction, detail enhancement, contrast enhancement and white enhancement. New image compensation Algorithm gives brighter, clearer, much detailed image to you. DNIe TM technology will fit every signals into your eyes.. 1 Press the MENU () b u tton. Result : The main menu is displayed.[...]
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Página 35
35 ENG If no signal is being received or the signal is very weak, a blue screen automatically replaces the noisy picture background. If you wish to continue viewing the poor picture, you must set the “ Blue Screen “ mode to “ Off “. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the † or … button to select Se[...]
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Página 36
36 ENG You can select the type of special sound effect to be used when watching a given broadcast. 1 Press the MENU () button. Result : The main menu is displayed. 2 Press the † or … button to select Sound . Result : The options available in the Sound group are displayed. 3 Press the ENTER () button. Result : The Mode is selected . 4 Press the [...]
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Página 37
ENG 37 Each broadcasting station has its own signal conditions, and so it is not easy for you to adjust the volume every time the channel is changed. This feature lets you automatically adjust the volume of the desired channel by lowering the sound output when the modulation signal is high or by raising the sound output when the modulation signal i[...]
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Página 38
38 ENG This mode allows you enjoy Dolby Pro Logic Surround effect fully with only surround speakers are connected to TV. This allows various modes for the main, center and rear speakers to be selected. Surround Mode Input Signal Speakers Main Centre Rear Pro Logic Stereo ✔✔✔ Mono ✔ 3D Sound Stereo ✔ Mono ✔ Hall Stereo ✔ Mono ✔ Off S[...]
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Página 39
39 ENG Surround TV Mode : Pro Logic √ √ Center : 0dB √ √ Rear : 0dB √ √ Time Delay : 20ms √ √ Test Tone : Off √ √ Move œ œ √ √ Adjust Return A djusting Y our Dolby P references The following Dolby settings can be adjusted to suit your personal preferences. ◆ Volume of the centre and rear speakers ◆ Pro Logic delay time[...]
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Página 40
40 ENG This feature allows you can adjust to suit your personal preferences when the equipment with output is connected to the television. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the † or … button to select Sound . Result : The options available in the Sound group are displayed. 3 Press the ENTER () button. 4 [...]
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Página 41
41 ENG S electing the Sound Mode (depending on the model) The “DUAL I-II” button displays/controls the processing and output of the audio signal. When power is switched on, the mode is automatically preset to either “Dual-I ” or “Stereo”, depending on the current transmission. ➣ ◆ If the receiving conditions deteriorate, listening w[...]
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Página 42
42 ENG You can hear clear melody sound when the television is powered on or off. 1 Press the MENU () b utton. Result : The main menu is displayed. 2 Press the † or … button to select Setup . Result : The options available in the Setup group are displayed. 3 Press the ENTER () button. 4 Press the † or … button to select Melody . Press the EN[...]
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Página 43
43 ENG You can select a time period of between 30 and 180 minutes after which the television automatically switches to Standby mode. 1 Press the MENU () button. Result : The main menu is displayed. 2 Press the † or … button to select Setup . Result : The options available in the Setup group are displayed. 3 Press the ENTER () button. 4 Press th[...]
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Página 44
44 ENG You can set the television’s clock so that the current time is displayed by pressing the “INFO ( )” button. You must also set the time if you wish to use the automatic on or off timers. ➣ When pressing the “ I ” button (On/Off) on the front of the television, the clock setting will be reset. 1 Press the MENU () button. Result : T[...]
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Página 45
45 ENG You can set the television’s clock and set the On or Off timers so that the television will: ◆ Switch on automatically and tune to the channel of your choice at the time you select ◆ Switch off automatically at the time you select ➣ The first step is to set the television’s clock (refer to “Setting and Displaying the Current Time[...]
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Página 46
46 ENG Vi e wing an External Signal S ource Use the remote control to switch between viewing signal from connected equipment, such as VCR, DVD, Set-Top-boxs and the TV source (broadcast or cable) 1 Press the MENU () button. Result : The main menu is displayed. 2 Press the ▼ or ▲ button to select Input . Result : The options available in the Inp[...]
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Página 47
47 ENG TV You can display a sub picture within the main picture of TV program or external A/V devices. In this way you can watch TV program or monitor the video input from any connected devices while watching TV or other video input. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the † or … button to select Picture .[...]
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Página 48
48 ENG 9 Press the † or … button to select Position . Press the ENTER () button. Result : The positions available are displayed. --- 10 Press the † or … button to select Prog. . Select the channel that you want to view through sub picture by pressing the ENTER () button. ➣ If the sub picture is no signal and the main picture is output fro[...]
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Página 49
49 ENG During the PIP feature is activating, you can listen to the sound of the sub picture. 1 Press the MENU () b u tton. Result : The main menu is displayed. 2 Press the † or … button to select Picture . Result : The options available in the Picture group are displayed. 3 Press the † or … button to select PIP . Press the ENTER () button. [...]
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Página 50
50 ENG Most television channels provide written information services via teletext. Information provided includes: ◆ Television programme times ◆ News bulletins and weather forecasts ◆ Sports results ◆ Travel information This information is divided into numbered pages (see diagram). Part Contents A Selected page number. B Broadcasting channe[...]
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Página 51
51 ENG You can display Teletext information at any time on your television ☛ For Teletext information to be displayed correctly, channel reception must be stable; otherwise: ◆ Information may be missing ◆ Some pages may not be displayed 1 Select the channel providing the Teletext service by pressing the P or P button. 2 Press the TTX/MIX () b[...]
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Página 52
52 ENG When you have displayed a Teletext page, you can select various options to suit your requirements. To display... Press the... ◆ Hidden text (reveal) (answers to quiz games, for example) ◆ The normal screen (reveal) again ◆ A secondary page by entering its number (sub-page) ◆ The broadcast when searching for a page (cancel) ◆ The ne[...]
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Página 53
53 ENG You can enter the page number directly by pressing the numeric buttons on the remote control. 1 Enter the three-digit page number given in the content by pressing the corresponding numeric buttons. Result : The current page counter is incremented and the page is then displayed. If the selected page is linked with several secondary pages, the[...]
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Página 54
54 ENG Connecting to the External Input/Output “AV3” is used for the equipment with an RGB output, such as video game devices or video disc players. Rear of the TV ① This end can be fitted with: ◆ A SCART connector ◆ An S-Video connector and two audio RCA connectors (L+R) ◆ Three RCA connectors (VIDEO + AUDIO-L/R) Input/Output Specifica[...]
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Página 55
55 ENG Connecting to the D VD Input The RCA connectors are used for equipment with a DVD output. DVD Rear of the TV S-VIDEO 1 S-VIDEO 2 Y / Pb / Pr L / R Connecting to the A udio Outputs The “AUDIO OUT” connectors are used for equipment, such as an audio system or external amplifier (to take full advantage of the Surround sound effect). Rear of[...]
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Página 56
56 ENG Connecting to the A udio/V ideo Input The RCA (VIDEO + L-AUDIO-R) connectors are used for equipment such as camcorders, video disc players and some video game devices. Side of the TV Camcorder Video disc player Video game device SP43L2HX/ SP50L2HX/ SP61L2HX SP46L5HX/ SP56L5HX Connecting to the S-V ideo Input The S-VIDEO and RCA (AUDIO-L/R) c[...]
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Página 57
57 ENG Connecting to the PC Input The “PC” (video) and “PC AUDIO (L+R)” connectors are used for interfacing with your PC. Personal Computer and Rear of the TV S-VIDEO 1 S-VIDEO 2 Connecting to the D VI Input The “DVI” (video) and “PC AUDIO (L+R)” connectors are used for equipment with a DVI output. and Personal Computer Rear of the [...]
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Página 58
58 ENG Se t ting up Y our PC S of tware (Windo ws onl y) The Windows display-settings for a typical computer are shown below. But the actual screens on your PC will probably be different, depending upon your particular version of Windows and your particular video card. But even if your actual screens look different, the same, basic set-up informati[...]
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Página 59
59 ENG Input Mode (PC/D VI) Both screen position and size will vary depending on the type of PC monitor and its resolution. The table below shows all of the display modes that are supported: (N: Negative / P: Positive) ◆ The interlace mode is not supported. ◆ The television might operate abnormally if a non-standard video format is selected. ?[...]
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Página 60
60 ENG Pin PC IN 1 Red (R) 2 Green (G) 3 Blue (B) 4 Grounding 5 Grounding (DDC) 6 Red (R) Grounding 7G reen (G) Grounding 8 Blue (B) Grounding 9 Reserved 10 Sync Grounding 11 Grounding 12 Data (DDC) 13 Horizontal sync. 14 Vertical sync. 15 Clock (DDC) PC Input Connector (15Pin) Pin Signal 1 T.M.D.S. Data2- 2 T.M.D.S. Data2+ 3 T.M.D.S. Data2/4 Shiel[...]
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Página 61
61 ENG Pr ogramming the Remote Contr ol f or Other Components This TV’s remote control can operate VCR, CATV , DVD, or Set-top box (STB), in addition to controlling the TV. ➣ The remote control might not be compatible with the TV manufactured by another company. 1 Turn off your VCR, Cable box, DVD or STB. 2 Press the SELECT button. Mode is chan[...]
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Página 62
62 ENG Pr ogramming the Remote Contr ol f or Other Components Admiral Aiwa Akai Audio Dynamics Bell&Howell Broksonic Candle Canon Citizen Colortyme Craig Curtis Mathes Daewoo DBX Dimensia Dynatech Emerson Fisher Funai General Electric Go Video LG (Goldstar) Harman Kardon Hitachi Instant Replay JC Penney JVC Kenwood KLH Lioyd Logik LXI Magnavox [...]
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Página 63
63 ENG Pr ogramming the Remote Contr ol f or Other Components Sylvania Symphonic Tandy Tashika Tatung Teac Technics Teknika TMK Toshiba 021, 025, 036, 056, 059 025 018, 025 006 037 025, 037, 068 021 006, 021, 025, 031 066 003, 019, 029, 051, 052 Totevision Unitech Vector Research Victor Video Concepts Videosonic Wards Yamaha Zenith 002, 006 002 007[...]
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Página 64
64 ENG Tr oubleshooting: Before Contacting S ervice Personnel Before contacting Samsung after-sales service, perform the following simple checks. If you cannot solve the problem using the instructions below, note the model and serial number of the television and contact your local dealer. No sound or picture Normal picture but no sound No picture o[...]
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Página 65
65 ENG Te c hnical Specif ications The descriptions and characteristics in this booklet are given for information purposes only and are subject to modification without notice. Model name Tube type Screen size Color systems TV standards Sound Audio output power Sockets Rear Side Demensions (H x W x D mm) Weight Acessories SP43L2HX SP50L2HX SP61L2HX [...]
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66 Memo ENG[...]
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67 ENG Memo[...]
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Página 68
ELECTRONICS BP68-00269A-00 - AFTER SALES SERVICE - Do not hesitate to contact your retailer or service agent if a change in the performance of your product indicates that a faulty condition may be present.[...]