SATO 5900RVe manual

PN 9001 125A M5900R V e Direct Thermal Printer OPERATOR MANUAL[...]

SA T O America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644 .1650 T echnical Support Hotline: (704) 644.1660 T echnical Support Fax: (707 ) 644.1661 E-Mail: sato sales@satoamerica.com techsupport@sato america.com www .satoamerica.com W ARNING THE EQUIPMENT REFERENCED IN THIS DOCUM ENT COMPLIES WITH THE REQUIREMENTS IN P [...]

PN 9001125A T ABLE OF CONTENTS INTRODUCTION About This Manual 1-2 General Description 1-3 Primary Components 1-3 Control Features 1-5 Switches 1-5 Connection Ports 1-5 TECHNICAL DATA Physical Characteristics 2-2 Power 2-2 Enviromental 2-2 Print 2-2 Media 2-3 Sensing 2-2 Interface Modules 2-3 Processing 2-3 Character Font Capabilities 2-3 Barcode Ca[...]

PN 9001125A OPERATION Printer Configuration 4-2 Dip Switch Panels 4-2 Configuration Modes 4-6 Normal Mode 4-6 Test Print M ode 4-7 Advanced M ode 4-8 Default Settings Mode 4-9 Flash Mem ory Download Mo de 4-10 User Download Mode 4-12 Hex Dump Mode 4-13 Card Mode 4-14 Non-Standard Clear Mode 4-15 Service Mode 4-16 Counters Mode 4-17 Maintenance Mode[...]

SATO M5900RVe Operator Manua l PN 9001125A Page 1-1 INTRODUCTION • About This Manual • General Description • Control Features[...]

Unit 1: Introduction SATO M5900RVe Operator Ma nual PN 9001125A Page 1- 2 ABOUT THIS MANUAL This manual is laid out consistent with the pr oduct discussed and provides all of the information required for general printer configuration, tr oublesho oting, and maintenance. For specialized programming, refer to the Programming Manual provided with the [...]

Unit 1: Introduction SATO M5900RVe Operator Manua l PN 9001125A Page 1-3 GENERAL DESCRIPTION The M5900RVe is a direct thermal, high p erform ance printer capable of printing all popular bar codes and twelve human readable fonts; providing an inventory of thousands of styles and sizes. Its heavy metal construction is design ed to deliver optimum per[...]

Unit 1: Introduction SATO M5900RVe Operator Ma nual PN 9001125A Page 1- 4 Figure 1-1b, Primary Component s I E E E 1 2 8 4 + R S B O A R D I E E E 1 2 8 4 + R S B O A R D MEMORY CAR D PLATEN ROLLER PULLY TIMING BELT DRIVE MOTOR MAIN CIRCUIT BOARD INTERFACE BOARD EXT INTERFACE POWER SWITCH MAIN FUSE A/C CONNECTOR POWER BOARD[...]

Unit 1: Introduction SATO M5900RVe Operator Manua l PN 9001125A Page 1-5 CONTROL FEATURES Figure 1-2, Switches, Indi cators, and Connection Port s SWITCHES Power Switch T wo position on/off switch that controls power flow to th e system. Line Key T oggles between on-line an d of f-line modes. When on-line, the printer is ready to receive dat a from[...]

Unit 1: Introduction SATO M5900RVe Operator Ma nual PN 9001125A Page 1- 6[...]

SATO M5900RVe Operator Manua l PN 9001125A Page 2-1 TECHNICAL DAT A • Physical Charcteristics •P o w e r • Enviroment al •P r i n t •M e d i a • Sensing • Interface Modules • Processing • Character Font Cap abilities • Barcode Cap abilities • Regulatory Approvals[...]

Unit 2: Technical Data SATO M5900RVe Operator Ma nual PN 9001125A Page 2- 2 PHYSICAL CHARACTERISTICS Width 10.25 Inches (261 mm) Height 1 1.25 Inches (285 mm) Depth 12.75 Inches (322 mm) Weight 22.75 Pounds (10.3 Kg) standard POWER Input V oltage 1 15/220 V olts AC +/- 10%, 50/60 Hertz +/-5% Power Consumption 190 V olts/1 50 Watt s Operating, 30 V [...]

Unit 2: Technical Data SATO M5900RVe Operator Manua l PN 9001125A Page 2-3 INTERFACE MODULES Parallel Port IEEE 1284 S tandard Serial Port RS232C (9600 to 57,6000 d ps) S ta ndard RS422/485 (9600 to 57600 bp s) Optional Ready/Busy or X-On/X-Off Flow Control Bi-Directional S tatus Universal Serial Bus USB Adapter Ethernet 10/100 Base T , 802.1 1B Wi[...]

Unit 2: Technical Data SATO M5900RVe Operator Ma nual PN 9001125A Page 2- 4 B Font CG Triumvirate, 8 to 72 pt . DOWNLOADABLE FONTS Bit Mapped T rue T ype F onts with Utility Program CHARACTER CONTROL Expansion up to 12 x in either th e X or Y coordinates. Charcter Pitch Control Line S pace Control Journal Print facility 0, 90, 180, and 270 Degr ee [...]

SATO M5900RVe Operator Manua l PN 9001125A Page 3-1 INSTALLATION • Unp acking • Part s Identification • Printer Inst allation • Interface Selection • Accessories Inst allation[...]

Unit 3: Installation SATO M5900RVe Operator Ma nual PN 9001125A Page 3-2 UNP ACKING & P ART S IDENTIFICATION Unpack the printer as directed in the following procedure. 1 Place the shipping cont ainer (box) upright on a solid, flat surface. 2 Open the box, remove any loose items and the first laye r of packing material. 3 Carefully lift the prin[...]

Unit 3: Installation SATO M5900RVe Operator Manua l PN 9001125A Page 3-3 PRINTER INST ALLATION This chapter provides guidance on general p rinte r setup and installation. The following chapter provides instructions o n how to selct an interface for the host to communicate with the printer. SITE LOCATION • S tationed on a solid flat surface • S [...]

Unit 3: Installation SATO M5900RVe Operator Ma nual PN 9001125A Page 3-4 Figure 3- 1, Media Loading Figure 3-2, Fan-Fold Loading M E D I A M E D I A M E D I A M E D I A M E D I A M E D I A M E D I A M E D I A M E D I A M E D I A[...]

Unit 3: Installation SATO M5900RVe Operator Manua l PN 9001125A Page 3-5 INTERFACE SELECTION This chapter present s the printer interface types a nd their specifications. These specifications include detailed information to assist in the selection of the most appropriate method for the printer to interface with the host . The four acceptable interf[...]

Unit 3: Installation SATO M5900RVe Operator Ma nual PN 9001125A Page 3-6 RS232C SERIAL INTERFACE SIGNALS PIN DIRECTION SIGNAL DEFINITION 1 Reference FG (Frame Ground) 2 T o Host TD (T ransmit Data) - Dat a from the printer to th e host computer . Sends X-On/ X-Off char acters or status data (bi-dire ctional protocols). 3 T o Printer RD (Receive Dat[...]

Unit 3: Installation SATO M5900RVe Operator Manua l PN 9001125A Page 3-7 IEEE1284 PARALLEL INTERFACE The parallel interface is a Plu g-In Interface Modu le that can be installed by the user . It conforms to the IEEE1284 specifica tion. It will automatically detect the IEEE1284 signals and operate in the high speed mode. If it does not detect the I [...]

Unit 3: Installation SATO M5900RVe Operator Ma nual PN 9001125A Page 3-8 UNIVERSAL SERIAL BUS (USB) ADAPTER The Universal Serial Bus (USB) interface is a Pl ug-In Interface Module that can be installed by the user . It requires a driver (shipped with each printer that has the inte rface installed) that must be loaded on your PC and the PC must be c[...]

Unit 3: Installation SATO M5900RVe Operator Manua l PN 9001125A Page 3-9 RECEIVE BUFFER The data stream is received fro m the host to the printer one job at a time. This allows the software pro gram to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance. A multiple job buf fer allows[...]

Unit 3: Installation SATO M5900RVe Operator Manua l PN 9001125A Page 3-10 ACCESSORIES INST ALLATION In most instances, the printer is orde red with the desired accessories pre-installed. However, changes in printing conditions or re quirements does warrant upgrades from time to time. This chapter of the manual covers the installa tion procedures of[...]

SATO M5900RVe Operator Manua l PN 9001125A Page 4-1 OPERATION • Printer Configuration • Configuration Modes • Operational Adjustment s[...]

Unit 4: Operation SATO M5900RVe Operator Ma nual PN 9001125A Page 4-2 PRINTER CONFIGURATION The printer may be configured for specific jobs vi a the interface panel located on the face of the printer . The interface panel is comprised of two dip switch complexes, th ree potentiometers (PRINT , OFFSET , PITCH), LINE and FEED keys. Each of these must[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-3 DSW1 DEFAULT SETTINGS 1-1 1-2 1-3 1-4 1-5 1-6 1-7 1-8 O F FO F FO F FO F FO F FO F FO F FO F F DSW1 CONFIGURA TION 1-1 Data BIt OFF 8 Data Bit ON 7 Data Bit 1-2 1-3 Parity 1-2 1-3 ON ON Reserved ON OFF Odd OFF ON Even OFF OFF None 1-4 S top Bit OFF 1 S top Bit ON 2 S top Bit 1-5 [...]

Unit 4: Operation SATO M5900RVe Operator Ma nual PN 9001125A Page 4-4 DSW2 DEFAULT SETTINGS 2-1 2-2 2-3 2-4 2-5 2-6 2-7 2-8 O F FO F FO F FO F FO F FO F FO F FO F F DSW2 CONFIGURATION DSW1 FUNCTION SETTING CONFIGURATION 2-1 Reserve d OFF ON 2-2 Media Sensor Selection OFF Gap Sensor ON Eye-Mark Sensor 2-3 Head Check OFF Head Check Disabled ON Head C[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-5 DSW3 DEFAULT SETTINGS 3-1 3-2 3-3 3-4 3-5 3-6 3-7 3-8 O F FO F FO F FO F FO F FO F FO F FO F F DSW3 CONFIGURATION 3-1 3-2 Operating Mode 3-1 3-2 OFF OFF Batch/Continuou s OFF ON T ear Off ON OFF Cutt er ON ON Dispenser 3-3 Label Sensor OFF Sensor Used ON Sensor Not Used 3-4 Backf[...]

Unit 4: Operation SATO M5900RVe Operator Ma nual PN 9001125A Page 4-6 CONFIGURATION MODES This chapter provides a n overview of the various configuration modes of the ope ration menu. With exception of the Power switch located on the back side of the printe r , all of the following configuration activities are perform ed via the use of th e operato[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-7 TEST PRINT MODE This mode allows the operator t o print test labels for troubleshooting and for verification of configuration settings. Figure 4-2, T est Print Mode TEST PRINT MODE CONFIGURATION FEED + POWER LINE Scrolls thru options each time the LINE key is pressed. Printer bee[...]

Unit 4: Operation SATO M5900RVe Operator Ma nual PN 9001125A Page 4-8 ADVANCED MODE The Advanced Mode is provide d to make basic printer operational adjustments. T ypically , once these adjustment s or settings have been made, t hey will not require additional address unless a new job is downloaded. The following table identifies the menus of the A[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-9 DEFAULT SETTINGS MODE When the sequences have been completed, the printer automatically returns to it s default gap or eye-mark settings. The default settings are t hose programmed se ttings of the factory prior to delivery . Figure 4-4, Defau lt Settings Mode Yes / No DEFAULT SE[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-10 FLASH MEMORY DOWNLOAD MODE A Flash ROM internally stores and deletes font data and custom designed character dat a. The storage capacity for cu stom characters is 95 for each type of 16 x 16, 22 x 22, and 2 4 x 24 dots. There are four transmission protocols for font download: (1[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-11 Figure 4-5, Flash Memory Downlo ad Mode STORAGE OF CUSTOM DESIGNED CHARACTER ST ATUS DESCRIPTION ACSII HEX TRANSFER S torage Ready S tatus O 4F Printer to Host S torage Comple ted Normally E 45 Printer to Host S torage Comple ted Abnormally Z 5A Hos t to Printer FLASH DOWNLOAD R[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-12 USER DOWNLOAD MODE This download feature allows the operator to download print jobs to the printer . When downloading is complet e, the LCD screen will return to the original display after three seconds. If an error occurs, a DOWNLOAD ERROR will display and identify the reason .[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-13 HEX DUMP MODE The contents of the print buf fer and the data received before it is placed into the print buffer may be examined through the use of the Hex Dump Mode. Each line of the printed dat a is inumerated in the first column, the second column contains the da ta in hexadec[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-14 CARD MODE This configuration mode is used for configu ring the Flash ROM and/or PCMCIA interface cards. The following t able identifies the menus of the Card Mode and their purpose. The flow chart af ter , sequences the operator , printer , and host interface activities. Figure [...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-15 NON-STANDARD CLEAR MODE Returns non stan dard protocol code to the default value. The default values are STX (7B), ETX (7D), ESC (5E), ENQ (40), NUL (7E), CAN (21), OFFLINE (5D). Follow the sequences in th flow chart below to perform this function. Figure 4-9, Non-S tandar d Cle[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-16 SERVICE MODE Allows the programming of various dimensional settings and the language used. Refe r to the table below for an explaination of each menu en countered. The following flow chart provides configuration sequence. Figure 4-10 , Service Mode ADVANCED MODE LINE + POWER LIN[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-17 COUNTERS MODE The Counters Mode allows integrated cycle counters to be rese t for various components and accessories. Figure 4-1 1, Counters Mode ADVANCED MODE LINE + POWER LINE three times Prin ter beep s. COUNTERS MODE LINE & FEED Alternately HEAD COU NTER x .xM HEAD COUNT[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-18 MAINTENANCE MODE The Maintenance Mode encomp asses the Factory and All Clear Modes. Figure 12, Maintenance Mode MAINTENANCE MODE DIPSW2-4 ON->OFF DSW2-4 = ON LINE + FEED + POWER DSW2-4 = OFF Printer beeps. FACTORY MO DE LINE ALL CLEAR MODE COUNTER CLEAR PRINT SIZE SMALL LARGE[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-19 ADVANCED MODE MENU DESCRIPTION DARKNESS RANGE Affects the print darkness via the heat rang e of the print head. Option A has a higher heat range than option B. Option B is preferable if the prin t job requires large print coverage on the label to prevent excessive heat buildu p [...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-20 CARD->MEMORYCOPY SA TO FONT Allows the copying of SA TO Font in Flash ROM. LINE key moves the cursor and the FEED key selects the option. CARD->MEMORYCOPY ALL Allows the copying of the entir e card contents into Flash ROM. LINE key m oves the cursor and t he FEED key selec[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-21 REPRINT W/FEED YES NO Sets repri nt of previous labels. Print s one page of the previously printed cont ents by pressing t he FEED key d uring ONLINE . The default value is NO: do not reprint. LINE key moves the cursor and the FEED key selects the option. FORW ARD/BACKFEED DIST [...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-22 CUT COUNT CLEAR YES NO Offers th e option to reset the counter to zero . The default value is NO. LINE key moves the cursor and the FEED key selects the option. LIFE COUNTER 0.0M Printer life counter disp lay . Displays the quantity of tim es the printer has cycled. MAINTENANCE [...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-23 OPERATIONAL ADJUS TMENTS These operational adjustment s are for fine tuning the printer as necessary following the configuration process and are largely confined to the th ree potentiometers located on the operator pan el. Refer to the table below for their fu nction. POTENTIOME[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-24 Figure 4-13, Print Refernece Positi on PAPER FEED DIRECTION LABEL LABEL EYE-MARK LABEL GAP TAG EYE-MARK Standard Cu tter Position Standard Print, Cut , Peel Off, Tear Off Posi tions Peel Off, Tear Off Posi tions Standard Print, Standard Cu tter Position LABEL LABEL Standard Cu t[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-25 Figure 4-14, Sensor & Acces sory Locations Eye Mark 8mm Platen 39.0mm Progess Dire ction 10.0mm 1 1 . 0 mm 20.0m m Peel Off Tear Off Cutter Gap 25mm[...]

Unit 4: Operation SATO M5900RVe Operator Manua l PN 9001125A Page 4-26[...]

SATO M5900RVe Operator Manua l PN 9001125A Page 5-1 TROUBLESHOOTING • Error Signals • T roubleshooting T able • T roubleshooting Procedures[...]

Unit 5: Trou bleshoot ing SATO M5900RVe Operator Ma nual PN 9001125A Page 5-2 ERROR SIGNALS LCD MESSAGE BEEP ERROR CONDITION TO CLEAR MACHINE ERROR 1 long Machine Error Defective main board Cycle power on/of f. If the former doesn’t work, repl ace board. EEPROM ERROR 1 long EEPROM read/write erro r Cycle power on/of f. Reload. Replace. HEAD ERROR[...]

Unit 5: Trou bleshoot ing SATO M5900RVe Operator Manua l PN 9001125A Page 5-3 TROUBLESHOOTING T ABLE IMAGE V OIDS Damaged print head. Replace print head. Damaged electronics. Replace circuit board. Damaged or worn platen roller . Replace platen roller . V ertical line in printed imag e. Dirty or defective print head. LIGHT PRINT IMAGES Low print he[...]

Unit 5: Trou bleshoot ing SATO M5900RVe Operator Ma nual PN 9001125A Page 5-4 No voltage outp ut. T est power supply and replace as necessary . Damaged print head. Replace print head. Damaged electronics. Replace circuit board. Interface problems. Check. Refer to relative instructions below . Data input er ror . Ensur e correct data stream. LCD FIE[...]

Unit 5: Trou bleshoot ing SATO M5900RVe Operator Manua l PN 9001125A Page 5-5 TROUBLESHOOTING PROCEDURES The procedures below provide in depth instructions on symptom analysis of specific components. If it is suspected that the problem lies within one of these components, refer to the relative instructions. RS232 SERIAL INTERFACE • Ensure the ser[...]

Unit 5: Trou bleshoot ing SATO M5900RVe Operator Ma nual PN 9001125A Page 5-6 UNIVERSAL SERIAL BUS (USB) INTERFACE If nothing prints during a t est print, verify the device drivers have been successively installed by performing the following: 1. Click on S tart, Settings, and then Control Panel. 2. Click on System within the new window . 3. Click o[...]

Unit 5: Trou bleshoot ing SATO M5900RVe Operator Manua l PN 9001125A Page 5-7 LAN ETHERNET INTERFACE • If the printer does not come up ready : Ensure the printer is powered on, all cables are connected, and the printer is on-line. If possibl e, connect a terminal to the serial port and observe for a boot prompt indicating the print server firmwar[...]

Unit 5: Trou bleshoot ing SATO M5900RVe Operator Ma nual PN 9001125A Page 5-8[...]

SATO M5900RVe Operator Manua l PN 9001125A Page 6-1 MAINTENANCE • Cleaning Procedures • Replacement Procedures • Adjustment Procedures[...]

Unit 6: Maintenance SATO M5900RVe Operator Ma nual PN 9001125A Page 6-2 CLEANING PROCEDURES Cleaning of the printer is a necessary maintenance activity to ensure print quality and long prin ter life. There are two basic types of cleaning involved; the removal of loose debris and th e removal of residue. Use a soft cloth and/or a pneumatic blower to[...]

Unit 6: Maintenance SATO M5900RVe Operator Manua l PN 9001125A Page 6-3 REPLACEMENT PROCEDURES The printer contains replaceable compone nts and sub-assemblies. This chapter contains step- by-step instructions for the removal and replacemen t of those primary components and sub- assemblies that are subject to wear o r damage. FUSE REPLACEMENT The pr[...]

Unit 6: Maintenance SATO M5900RVe Operator Ma nual PN 9001125A Page 6-4 PRINT HEAD REPLACEMENT If the print head beco mes damaged or wears out, it can be easily removed and replaced witho ut having to make critical adjustmen ts. Before replacing the print head, check the head counter values by printing a test pattern. 1 Switch of f the printer and [...]

Unit 6: Maintenance SATO M5900RVe Operator Manua l PN 9001125A Page 6-5 INTERFACE BOARD REPLACEMENT 1 Switch off the p rinter and disconnect the power supply cord. 2 Remove two screws (1, Figure 6-4) securin g interface board (2) to the exterior of rear housing cover (3). 3 Withdraw defective interface board (2) from the printer . 4 Insert replacem[...]

Unit 6: Maintenance SATO M5900RVe Operator Ma nual PN 9001125A Page 6-6 ADJUSTMENT PROCEDURES To maintain optimum performance and print qua lity, periodically mechanical adjustments will have to be made. These adjustme nts are typically required following the replacment of a component. Other adjustments may be required due to variations in media si[...]

Unit 6: Maintenance SATO M5900RVe Operator Manua l PN 9001125A Page 6-7 PRINT HEAD BALANCE ADJUSTMENT If the print head balance is ou t of adjustment, the printed image will be darker on side of the label than the other and the media stock will be proned to want to travel in the direction of least resistance. The adjustment of print head pressure o[...]

Unit 6: Maintenance SATO M5900RVe Operator Ma nual PN 9001125A Page 6-8 PRINT HEAD ALIGNMENT Print head position has a direct impact on print quality. An improperly aligned print head will cause the print to be inconsist ent across the label. The following procedure will provide guidance on print head alignmen t. 1 Remove power and disconnect the p[...]