SATO ct4i manual

Operator Manual For printer models: www.satoamerica.com PN: 9001239(A) CT4i Series[...]

SA T O America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (7 04) 644.1650 T echnical Support: (704) 644.1 660 T echnical Support Fax : (704) 644.1661 E-Mail: sato sales@satoamerica.co m techsupport@sato america.com www .satoamerica.com Copyright 201 1 SA TO America, Inc. All right s reserved Caution (1) Reproduction in a ny mann[...]

Table of Contents CT4i Series Operator Manual Page 1 Table of Contents INTRODUCTION .............. ................................................................ .....1 - 1 About This Manual .............. ................................. ............................................... ...... 1 - 2 General Description .......... ................[...]

Table of Contents Page 2 CT4i Series Operator Manual Troubleshooting Guide .................... .................................................. ................ ...... 5 - 2 Interface Troubleshooting ................ .................................................. ................ ...... 5 - 6 Test Print Troubleshooting ... ..................[...]

Unit 1: Introduction CT4i Series Oper ator Manual 1-1 INTRODUCTION • About This Manual • General Description • Control Features[...]

Unit 1: Introduction CT4i Series Oper ator Manual 1-2 ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of t he informat ion requir ed for prin ter installation, configuration, o peration, and ligh t mainte nance. Refer to this product’s Programming Reference document for instructions on printer pr o[...]

Unit 1: Introduction CT4i Series Oper ator Manual 1-3 GENERAL DESCRIPTION The compact CT4xxi Series printer s are designed for us e in medium- volume labeling applicatio ns demanding a low footprint, crisp print quality of up to 600dpi; hardware vers atility, ease of use, and great relia bility. Its antibacterial chassis also positions it ideally f[...]

Unit 1: Introduction CT4i Series Oper ator Manual 1-4 This page is left blank intentio nally.[...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-1 TECHNICAL DATA • Physical Chara cteristics • Environment al S pecs • Power Supply • Processing • Printer Lang uage • Interface Mod ules •P r i n t • Sensing •M e d i a • Ribbon • Regulatory Approva ls • Character Font Cap abilities • Barcode Capabilities[...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-2 PHYSICAL CHARACTERISTICS Width 7.8 in. (198 mm) Height 8.8 in. (225 mm) Depth 7.1 in. (180 mm) Wei gh t 5.5 lbs (2.5 Kg) excluding AC adaptor ENVIRONMENT AL (EXCLUDIN G MEDIA) Operating T emperature/Humidity 5° to 35°C @ 30 to 80%RH S torage T emperature /Humidity -5° to 60°C @ 30 ~ 90%RH,[...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-3 PRINT Method DT models: Direct Thermal o nly TT models: Thermal Transfer and Direct Thermal (switchable) Maximum S peed (selectable) 2, 3, 4, 5, 6 Inches Per Second (CT408i) 2, 3, 4 Inch es Per Second (CT412i) 2, 3 Inches Per Second (CT424i) Resolution CT408i: 203 Dots Per Inch (8 d pmm) CT412[...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-4 REGULATORY USA/Canada UL60950-1(2001), CSA C22.2 No.60950-1-03 China CCC (GB4943-2001) EU CE, Nemko (EN60950-1) Singapore SS337:2001 Korea MIC, EK (only AC-Adapter applicable) Radiation Noise FCC Part 15, Subpart B, Class B (USA/Canada) GB9254-1998, GB17625.1-2003 (China) CE (EN55022, EN5502 4[...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-5 BARCODE CAPABILITIES Linear Bar Codes UPC-A/E, EAN, CODABAR, CODE39, CODE 93, CODE128, UCC/EAN128, Interleaved 2of5, Industrial 2of5, Ma trix 2of5, MSI, BOOKLAND, POSTNET , EAN/UCC symbol T wo Dimension al QR code ( V er8.1), PDF417 (V er2.4), MAXI c ode (V er3.0), Da ta Matrix (V er1.3) *Only[...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-6 INTERFACE SELECTION This unit present s the printer interface type s and thei r specifications. These specifications include detailed information to assist in th e selection o f the most appropri ate method for the pr inter to inte rface wi th the host . The five acceptable inte rface methods [...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-7 Note: When executing Windows hardware con trol, 3. and 4. above work as the connection. I/O SIGNALS PIN# SIGNAL I/O DESCRIPTION 1 FG - Framework Ground 2 SD Output Data transferred from Printer to Host 3 RD Input Data transferred from Host to Printer 4 RS Output Goes to the Low state when an e[...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-8 IEEE1284 PARALLEL INTERFACE The pa rallel interface is a plu g -in module that can be installed by the user a nd conforms to IEEE1 284 specifications. It automatically detects the IEEE1284 signals an d operates in the hi gh speed mode. If the IEEE1284 signals are not detected, it will operate [...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-9 UNIVERSAL SERIAL BUS (USB) The Universal Serial Bus (USB) interface is a Plu g-In Interf ace Module that can be inst alled by the user . It requires a driver (shipped with ea ch printer that has the inte rface installed) that must b e loaded onto the PC and configu r ed to support USB peripher[...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-10 802.11G WIRELESS The wireless print server provides easy printer interfac e with 802.11g Wi-Fi compliant networks free of wired connections. Each printer is shipped with an integrated driver and interface installe d. The driver must be loaded onto the h ost comp uter and co nfigured to run on[...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-11 Wireless LED (green) Front Panel Blinking Ad-hoc mode On Infrastructure mode WIRELESS LAN SIGNAL STRENGTH Network Port Link LED Off 0 to 50% (weak) Blinking 50 to 75% (medi um) On 75 to 100% (strong) SOF TWARE SPECIFICATIONS Corresponding Protocol TCP/IP Network Layer ARP , RARP , IP , ICMP S[...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-12 Figure 3-7, Socket Connectio n Diagram[...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-13 ALL INTERFAC ES Receive Buff er The data stre am is received from the host to the pr inte r one job at a time. This allows the sof tware program to maintain co ntrol of the job print queue so that it can move a high priority job in front of ones of lesser import ance. A multiple job buffer al[...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-14 ST ATUS 5 TIMING CHARTS NORMAL PROCESS (Figure 3-8a) CANCEL PROCESS (Figure 3-8b) ERROR PROCESS (Figure 3-8c)[...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-15 PRINT PROCESS (Figure 3-8d) COMMAND PROCESS (Figure 3-8e) BCC ERROR PROCESS (Figure 3-8f) ST ATUS 5 TIMING CHARTS[...]

Unit 2: Technical Data CT4i Series Oper ator Manual 2-16 This page is intent ionally left bla nk .[...]

Unit 3: Installation CT4i Series Oper ator Manual 3-1 INSTALLATION • Unp acking & Part s Identification • Printer Inst allation • Operational Mode Selection • Interface Selection • Accessories Inst allation[...]

Unit 3: Installation CT4i Series Oper ator Manual 3-2 OVERVIEW This section assists you in u npacking the printer from the shipping container. You will also be guided through a familiarization tour of the main parts and c ontrols. The following information is provided herein: • Safety Precautions • Unpacking and Parts Identification • Loading[...]

Unit 3: Installation CT4i Series Oper ator Manual 3-3 Please read the following in formation carefully before in stalling and using the printer THE CAUTION SYMBOL Whenever the triangula r Caution logo appears in this manual, p ay special attention to the warning(s) cited below it. Failure to abide by the warnings may result in injury or damage to p[...]

Unit 3: Installation CT4i Series Oper ator Manual 3-4 This is a piece of Class B information technology equip ment based on the standar ds of the Voluntary Control Council for Inte rference by Information Technology Eq uipm ent (VCCI). Although this equipment is for use in home environment, if it is used close to a r adio or tele vision set, it may[...]

Unit 3: Installation CT4i Series Oper ator Manual 3-5 UNP ACKING & PART S IDENTIFICATION When unpacking the printer, take no te of the following: Note : The following parts shown here are re presentative on ly . D ue to regional requiremen ts and our policy of co ntinual improveme nt, your printe r may not be packed with the ex act parts as sho[...]

Unit 3: Installation CT4i Series Oper ator Manual 3-6 PRINTER INST ALLATION This chapter provide s guidance on how to station , connec t, and load the printer on ce unpacked. Following printer setup, proceed to the next ch apter for informatio n on interface selection. SITE LOCATION • S tation the pr inter on a solid flat surface. • S tation it[...]

Unit 3: Installation CT4i Series Oper ator Manual 3-7 RIBBON LOADING This chapter provides gu idance on how to st ation, connect, and load the p rinter once unp a cked. Following printer setup, proceed to the next ch apter for informatio n on interface selection. Figure 3-3b, Ribbon Loadin g Get the media ready . The label roll is optional in this [...]

Unit 3: Installation CT4i Series Oper ator Manual 3-8 LOADING FANFOLD PAPER Fan-folded media is fed inward from the rear , via the rear housing cover (highlighted in yellow below), but is stacked as opposed to suspended. Ri bbon can be wound in or wound out. 1. Place the fanfold media behi nd the printer with the printing surface up. 2. Carefully p[...]

Unit 3: Installation CT4i Series Oper ator Manual 3-9 LABEL SENSING The SATO CT4xxi uses label Gap (s ee-th ru) sensing. The Sensor Assembly is located on the left edge of the media and is automatica lly positioned by the Paper Guides. Inside edge of Label Inside edge of Backing Paper Direction of label motion Inter-label gap: Min: 0.12” (3 mm) M[...]

Unit 3: Installation CT4i Series Oper ator Manual 3-10 OPERATIONAL MODE SELECTION There are two modes o f printer operatio n; Dispense and Continu ous. The difference between t he two is the wa y that the label and paper backing is ejected. Before printe r configurat ion, one must de termine which mode will be used. This chapter identifies the fu n[...]

Unit 3: Installation CT4i Series Oper ator Manual 3-11 Figure 3-4, Label Reference Position LABEL PRINT DIRECTION REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print Position CONTINUOU S MODE REFLECTIVE SENSOR TRANSMISSION SENSOR Base Print & Tear- Off Position TEAR-OFF MOD E REFLECTIVE SENSOR TRANSMISSION SENSOR Base P r int & Cut Position CU[...]

Unit 3: Installation CT4i Series Oper ator Manual 3-12 This page is intent ionally left bla nk .[...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-1 PRINTER CONFIGURATION • Configuration Modes • Configuration Modes • Menu Definition T ables[...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-2 CONFIGURATION MODES Before using the printer, read this manual tho roughly first. Otherwise, you may disturb default settings upon which the instructional procedures in this manual are based . The printer may be configur ed via the buttons and/or pote ntiometers located on the printer?[...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-3 4.2 THE REAR PANEL All of the printer cable connectors are loca ted on the Rear Panel, as follows. Fanfold-label Loading Slot Remove this panel to route fanfo ld paper into the printer[...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-4 4.3 THE CONFIGURATION PANEL The Configuration Panel is accessible when you lift up the t op cover. The panel consists of an eight -position DIP switch, three adjustment potentiometers and a seven - segment LED Error Status display. Receptacles for co nnecting the optional Cutter (factor[...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-5 4.3 DIP SWITCH SETTINGS (CONT’D) Switches 1–3: Font/Graphic loading settings Enables the loading of fonts and/or graphics into printer memory for faster retrieval. Switch 4: DT/TT Mode Switches the printer between Direct Thermal (DT) or Thermal Transfer (TT). Switch 5: Head Check En[...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-6 Switch 6: VR1 Potentiometer Adjustment mode Selects the function adjusted by VR1. If DSW6 is Off, VR1 adjusts the pitch offset value ove r a range of +/- 3.75 mm. When DSW6 is On, VR1 adjusts the print darkness range. Switch 7: DATA Dump When ON, the printer will print out the hex value[...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-7 4.4 OPERATIONAL MODES The CT4xxi operates in 10 different modes, wher e each mode can by invoked via combinations of pressing the front panel buttons in a certain sequence together with DIP switch se ttings and print head status. The table below lists all the mod es and how they can be [...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-8 4.4 OPERATIONAL MODES (CONT’D) Following are the standard operational function s and procedures available fo r selected modes. Modes not covered here are covered in the Service Manua l. 4.4.1 Normal Mode The printer normally starts up in this mode. It a u to matically goes ONLINE and [...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-9 4.4.2 User Test Print Mode (FEED + POWER ON) This mode produces test lab els for diagnostic purposes. Upon entering this mode on startup, release the FEED button. A beep is then produced, and the ERROR LED will light up. When labels have been loaded pro perly, press the ONLI NE or FEED [...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-10 4.4.3 Default Settings Mode (ONLINE + FEED + POWER ON) Turning the printer ON in th is mode simply resets major settings to their default values. (See table). After the default values have been restored, the printer emits three beeps. The ERROR LED also lights up during the reset opera[...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-11 4.4.4 HEX Dump Mode (POWER ON with DSW7=ON) When turned ON in this mode, the printer will print a dump o f its buffer contents received for the host. The printer awaits data feed s and when data arri ves, it prints out the HEX data continuously. To terminate the HEX Dump, set DSW7 t o [...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-12 4.4.6 Program Download Mode (DSW1=ON , DSW2=OFF, DSW3=ON + POWER ON) In this mode, the printer is set to receive an application program from the host computer to download into its memory. Remember to set the printer to the correct active interface to be used for the data transfer. The [...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-13 4.4.8 Errors during Font and Program Download Modes • Possible causes of errors could be that the data transfer is not correct between the printer and host, due to interface setting inco mpatibilities or faults in the cable. The flash ROM may be in a state that d oes not permit data [...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-14 4.9 OFFSETS There are two offset settings stored in the printer; one for the Cut mode and o ne for the Tear-Off mode . These two offsets can be set indep endently and will remain in the printer until a new command is received changing the setting or until po wer is turned off. The defa[...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-15 4.10 POTENTIOMETER ADJUSTMENTS PITCH OFFSET This can be done using the VR1 potentiometer on the C onfiguration Panel. This potentiometer is set at the factory so that it has a range o f +/- 0.15” (3.75 mm). The midpoint setting should have no effect on the label pitch. Turning the po[...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-16 4.10 POTENTIOMETER ADJUSTMENTS (CONT’D) Print Darkness A fine adjustment for PRINT DARKNESS can be ma de using potentiometer VR1 on the Front Ope rator Panel. It provides a continu ous range of adjustment, allowing you to make precise changes. Turning VR1 clockwise will make the prin[...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-17 4.11 DATA DUMP DIAGNOSTIC LABEL The contents of the printer buffe r can be examined using the DATA Dump mode. This printout labels each line of the received data in the left hand column, the data in the middle column followed by the same data in ASCII format in the right-hand column. 1[...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-18 4.12 PRINTING TEST LABELS 1. The User T est Label print s the current default settings of the printer . 2. Press the FEED button while turning the power ON. 3. When the printer beep s, release the FEED button. 4. T o print a large (4" wide) test label, press the ON LINE button. T [...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-19 4.13 PRINTING FACTORY/SERVICE TEST PRINTS The Factory/Service Test Label prints the internal opera ting parameters of the printer. 1. Release the print head. (see “Releasing/Replacing the Print Head“” on pa ge 3). 2. Press the LINE and FEED buttons while turning the printer ON. 3[...]

Unit 4: Printer Configuration CT4i Series Oper ator Manual 4-20[...]

Unit 5: Troubleshootin g CT4i Series Oper ator Manual 5-1 TROUBLESHOOTING • T roubleshooting Guide • Interface T roubleshooting • T est Print T roubleshooting[...]

Unit 5: Troubleshootin g CT4i Series Oper ator Manual 5-2 T ROUBLESHOOTING GUIDE Display ON ERROR BUZZER ERROR CONDITION CORRECTIVE ACTION 0 ON 1 Beep Flash Memory error Consult your SA TO dealer 1 Not Assigned 2 ON 1 Beep Machine Error Consult your SA TO dealer 3 ON 1 Beep EEPROM Error Replace EEPR OM 4 ON 1 Beep Electrical Head error Replace Prin[...]

Unit 5: Troubleshootin g CT4i Series Oper ator Manual 5-3 L blinks steady No beep long beep Low Battery level Critically L ow Battery level Check the battery level and recharge or replace the battery as necessary Replace or recharge the battery y USB interface selected NA l Other interface selected NA Display ON ERROR BUZZER ERROR CONDITION CORRECT[...]

Unit 5: Troubleshootin g CT4i Series Oper ator Manual 5-4 TROUBLESHOOTING T ABLE IMAGE VOIDS Dirty print head Clean print hea d Damaged print head Replace print he ad Damaged electronics Replace circuit board Damaged or worn roller Replace rollers Poor label quality Use higher quality media Ribbon stock and media are mismatched Consult with media s[...]

Unit 5: Troubleshootin g CT4i Series Oper ator Manual 5-5 NO PRINTED IMAGE Print head is disco nnected. Ensure print head wiring harne ss is connected on each end. No voltage output Replace fuse. T est power supply and re place as required Defective print head Replace print he ad and reset counter Damaged electronics Replace circuit board Interface[...]

Unit 5: Troubleshootin g CT4i Series Oper ator Manual 5-6 INTERFACE T ROUBLESHOOTING This chapter prov ides a checklist for th e various inter face types. Locate the ch ecklist relative to the inter f ace used and perform each of th e troublesh ooting tasks until the problem ha s been isola ted. P ARALLEL INTERFACE CHK TROUBLESHOOTING STEP Ensure t[...]

Unit 5: Troubleshootin g CT4i Series Oper ator Manual 5-7 LAN ETHERNET INTERFACE CHK TROUBLESHOOTING STEP Ensure the interface has been correctly co nfigured. Wait two minutes and run self-t est to verify . If a test label does not print, there may be a hardware problem. Ensure the cable and its ports are not defective. Ensure that a faulty print s[...]

Unit 5: Troubleshootin g CT4i Series Oper ator Manual 5-8 T EST PRINT T ROUBLESHOOTING Chapter pr ovides instru ction on s p ecial printing to identify and resolve specific print problems. HEX DUMP Allows the oper ator to dete rmine if th ere were pro blems in the d ownloadin g of data. T he contents of the prin t buffer can be examined using the H[...]

Unit 6: Maintenance CT4i Series Oper ator Manual 6-1 MAINTENANCE • Cleaning Procedures • Replacement Procedures • Adjustment Procedures[...]

Unit 6: Maintenance CT4i Series Oper ator Manual 6-2 CLEANING PROCEDURES Cleaning of the printer is a necessary ma intenance activity to ensure prin t quality and longer printer life. The re are two basic typ es of cleanin g involved; t he remova l of loose de bris and the remova l of residue. Use a sof t cloth and/or a pneumatic blower to remove d[...]

Unit 6: Maintenance CT4i Series Oper ator Manual 6-3 ADJUSTMENT PROCEDURES This section provides informatio n on user maintenance for the SATO Ct4xxi printer. This section contains the following information. • Adjusting the Print Quality • Cleaning the Print Head, Platen and Rollers • Replacing the Print He ad ADJUSTING THE PRINT QUALITY The [...]

Unit 6: Maintenance CT4i Series Oper ator Manual 6-4 CLEANING THE PRINT HE AD, PLATEN AND ROLLERS Cleaning the Print Head 1. Before start ing, get ready an approved cleaning kit from your SA T O dealer or the kit supplied with the printer . Make sure the printer is OFF , and remove the power cable. 2. Lift up the T op Cover and locate the Print Hea[...]

Unit 6: Maintenance CT4i Series Oper ator Manual 6-5 CLEANING THE PRINT HEAD, PL ATE N AND ROLLERS (CONT’D) Cleaning the Platen and Paper Roller 1. Before st arting, get ready an approved cleaning kit from your SA T O dealer or the kit supplied with the printer . Make sure the printer is OFF , and remove the power cable. 2. Lift up the T op Cover[...]

Unit 6: Maintenance CT4i Series Oper ator Manual 6-6 RELEASING/REPLACING THE PRINT HEAD The print head on the printer is a user-replaceable item. If it becomes damaged for any reason, it can be easily removed and replaced. Co ntact your local SATO representative for informa tion on obtaining a new print head. You will also need a No. 2 Phillip s sc[...]

Unit 6: Maintenance CT4i Series Oper ator Manual 6-7 CLEANING THE SENSOR The gap sensor is used to control the positioning o f t he label. It is a transmissive see-thru sensor that detects the edge of the label by sensing through t he backing paper which is translucent and detecting the presence of the opaque lab el. So when dust, dirt or other for[...]

Unit 6: Maintenance CT4i Series Oper ator Manual 6-8[...]

Section 7: SATO Group of Companies CT4i Series Operator Manual Page 7-1 SA TO GROUP OF COMP ANIES[...]

SATO GROUP OF COMPANIES Asia Pacific & Oceania Region SATO ASIA PACIFIC PTE. LTD. 438B Alexandr a Road #09-01 /02, Alexandra Tec hnopark, Singapore 1199 68 Tel: +65-62 71-5300 Fax: +65-6273-60 11 Email: techni cal@satoasiapacifi c.com www.satoasiapa cific.com SATO AUTO-ID MALAYSIA SDN. BH D. No.25, Jalan Pemb erita U1/4 9, Temasya Indust rial P[...]