SATO CX200 manual

CX200 Desktop Label Printer ®[...]

1 Rev B SA TO SER VICE MANUAL CX Series Printers General Information 1-1 Overview The SA TO CX Series Printers are compact desktop printers designed especially for bar code labeling and tagging. The CX uses SA TO Command Language, making it simple to integrate with any other SA TO printer models. Designed for convenience the CX has many advanced fe[...]

2 Rev B S A T O SE R VICE MANUAL CX Series Printers 1-2 Dimensions D H W CX200DT CX200TT Weight 3.1lb./1.41 kg 3.6 lb./1.63 kg Depth 10 in. (254 mm) Heigth 6.6 in (168 mm) Width 6.9 in. (175 mm) SECTION 1 - GENERAL INFORMA TION[...]

3 Rev B SA TO SER VICE MANUAL CX Series Printers 1-3 Specifications Model CX200DT/CX200TT Print Method Direct Thermal/Thermal T ransfer Resolution 203 dpi 8 dpmm Max. Media W idth 4.65 inches 1 18 mm Min Media W idth 2.0 inches 51 mm Max. Print W idth 4.1 inches 104 mm Max. Print Length 14 inches 356 mm Max. Print Speed 3 ips 76 mm/s Installed RAM [...]

4 Rev B S A T O SE R VICE MANUAL CX Series Printers 1-4 Attributes READY INDICA TOR ON-LINE/OFF LINE BUTTON FEED BUTTON TOP CASE P APER GUIDE PLA TEN ROLLER REMOV AL ACCESS SLOTS W ALL MOUNTING SLOTS POWER INPUT POWER CABLE ROUTING CHANNEL SERIAL PORT P ARALLEL PORT EXTERNAL MEDIA FEED KNOCKOUT SECTION 1 - GENERAL INFORMA TION BOTTOM CASE FRONT CAS[...]

5 Rev B SA TO SER VICE MANUAL CX Series Printers 1-4 Attributes RELEASE LEVERS FOR PRINT HEAD/RIBBON MECHANISM P APER GUIDE (SHOWN WITH LABELS) P APER GUIDE (SHOWN WITHOUT LABELS) SECTION 1 - GENERAL INFORMA TION[...]

6 Rev B S A T O SE R VICE MANUAL CX Series Printers 1-5 Controls, Indicators and Connections The following table summarizes the functions of the various printer controls, indicators, and connections. PRESS - to advance media PRESS while pressing READY indicator-to print test label PRESS to pause printing during batch mode operation GREEN - Printer [...]

7 Rev B SA TO SER VICE MANUAL CX Series Printers 1-5 Controls, Indicators and Connections PIN # DESCRIPTION 2 RXD (printer data input) 3 TXD (printer data output) 5 Ground 7 R TS (printer busy) 8 CTS 1,9 +5 VDC, 200 mA max PIN # DESCRIPTION 1 Strobe 2-9 Data bits 0-7 10 Acknowledge 1 1 Busy 12 Out of paper 13 +5 VDC 14- 15 No connection 17 Chassis [...]

8 Rev B S A T O SE R VICE MANUAL CX Series Printers POWER INPUT READY INDICA TOR ON-LINE/OFF LINE BUTTON FEED BUTTON UNDERSIDE OF PRINTER POWER SUPPL Y AC OUTLET 1. Plug the output of the AC power supply provided with the printer into the connector on the underside of the printer . 2. Plug the supply into an AC outlet having the correct voltage. Im[...]

9 Rev B SA TO SER VICE MANUAL CX Series Printers 1-5 Controls, Indicators and Connections Connecting the Interface Cable A V AILABLE DB9S SERIAL PORT P ARALLEL PORT CONNECT THIS END OF THE CENTRONICS 36 PIN CABLE TO THE P ARALLEL PORT ON THE PRINTER CONNECT THIS END OF THE P ARALLEL CABLE T O THE PORT ON THE COMPUTER SECTION 1 - GENERAL INFORMA TIO[...]

10 Rev B S A T O SE R VICE MANUAL CX Series Printers ALSO REFER T O THE ACCOMP ANYING ILLUSTRA TIONS (NEXT P AGE) 1. Lift open the top case. 2. Press the two print head releases toward the rear of the printer to unlock the print head. The print head will pop up slightly . Lift it up until it is fully raised. 3. R emove print media (if any) or empty[...]

11 Rev B SA TO SER VICE MANUAL CX Series Printers P APER GUIDE LIFT PRINT HEAD AND SLIDE UNDER MEDIA MEDIA ROLL FEED BUTTON READY INDICA TOR SECTION 1 - GENERAL INFORMA TION 1-6 Printer Setup Loading Labels or T ags PRESS BACK THE RELEASES TO UNLOCK[...]

12 Rev B S A T O SE R VICE MANUAL CX Series Printers ALSO REFER T O THE ACCOMP ANYING ILLUSTRA TIONS 1. Lift open the top cover . 2. Press the two print head releases toward the rear of the printer to unlock the printhead. The print head will pop up slightly . Lift it up until it is fully raised. 3. Unwrap the new ribbon and unwind about 4" fr[...]

13 Rev B SA TO SER VICE MANUAL CX Series Printers 10. T urn the take-up knob to pull the ribbon over the print head without any slack. Check to make sure there are no ribbon wrinkles. 11. Lower the print head and press it down firmly until it locks closed on both sides. 12. Close the top case. 13. W ait until the R eady Indicator glows green and pr[...]

14 Rev B S A T O SE R VICE MANUAL CX Series Printers PLACE T AKE-UP CORE INT O LEFT T AKE-UP SPINDLE SECTION 1 - GENERAL INFORMA TION SPRING LOADED RIBBON T AKE-UP KNOB SUPPL Y ROLL PRINT HEAD PULL THE RIBBON OVER THE PRINT HEAD 1-6 Printer Setup Loading Ribbon (Continued) T AKE-UP CORE SUPPL Y KNOB T AKE-UP KNOB[...]

15 Rev B SA TO SER VICE MANUAL CX Series Printers SECTION 1 - GENERAL INFORMA TION LOWER THE PRINT HEAD AND PRESS DOWN FIRML Y ON BOTH HEAD LA TCHES TO LOCK THE PRINT HEAD IN POSITION 1-6 Printer Setup Loading Ribbon (Continued) TURN RIBBON T AKE-UP KNOB CLOCKWISE TO ELIMINA TE RIBBON SLACK Selecting the Label Sensor T ype CX200 printers support Ey[...]

16 Rev B S A T O SE R VICE MANUAL CX Series Printers 1-7 Printer T est and Calibration Preparation for T est  Cuts or gouges in the rubber drive roller  Dust buildup or other obstructions of the label sensor or sensor LED  Adhesive buildup or scratches on the print head  Adhesive buildup or other obstructions in the paper path  Any o[...]

17 Rev B SA TO SER VICE MANUAL CX Series Printers 1-7 Printer T est and Calibration Preparation for T est Running the software from your 3-1/2 drive 1. A t the DOS prompt, insert the calibration disk in your computer's 3-1/2 disk drive and access the drive. 2. At the prompt, type CX200.exe and press the Enter key . The opening screen will appe[...]

18 Rev B S A T O SE R VICE MANUAL CX Series Printers 1-7 Printer T est and Calibration Print Head / Status Print 1 Access the software 1. Enter 1 at the prompt. 2. As the sequential screens appear , respond to the prompts. R efer to page 26 for an example of a test label.[...]

19 Rev B SA TO SER VICE MANUAL CX Series Printers Access the software 1. Enter 2 at the prompt. 1-7 Printer T est and Calibration Change RS232 Settings 2. As the sequential screens appear , respond to the prompts. 2[...]

20 Rev B S A T O SE R VICE MANUAL CX Series Printers 1-7 Printer T est and Calibration Change RS232 Settings (Continued) Continue to respond to the prompts or enter a choice on the sequential screens. R un a test label to verify that the new RS232 parameters were entered correctly . Select 1. Print Head / Status Print from the main menu.[...]

21 Rev B SA TO SER VICE MANUAL CX Series Printers 1-7 Printer T est and Calibration Set T op of Form (Pitch Of fset) 3 Access the software 1. Enter 3 at the prompt. 2. As the sequential screens appear , respond to the prompts.[...]

22 Rev B S A T O SE R VICE MANUAL CX Series Printers 1-7 Printer T est and Calibration Set T op of Form (Pitch Offset), Continued Continue to respond to the prompts or enter a choice on the sequential screens. After the Offset command is sent to the printer , two labels are printed with a single horizontal line at a V=000 print position. The first [...]

23 Rev B SA TO SER VICE MANUAL CX Series Printers 1-7 Printer T est and Calibration Calibrate Printer 4 Access the software 1. Enter 4 at the prompt. 2. As the sequential screens appear , respond to the prompts.[...]

24 Rev B S A T O SE R VICE MANUAL CX Series Printers 1-7 Printer T est and Calibration Calibrate Printer (Continued) Continue to respond to the prompts or enter a choice on the sequential screens. Sequence of events when the Calibration Program is run: 1. The Indicator goes out. 2. The motor slowly feeds a label until a gap or mark is found. 3. The[...]

25 Rev B SA TO SER VICE MANUAL CX Series Printers 1. Press and hold in the READ Y indicator . 2. Press and release the FEED button. 3. The printer should begin printing a self -test label. Release the READY indicator after printing starts. 4. After the self-test label finishes printing, press the READY indicator to reset the printer and restore nor[...]

26 Rev B S A T O SE R VICE MANUAL CX Series Printers 1-8 Basic Operations Printing and Reading a Self-test Label Firmware Revision Serial Number RS232 Setting Current Printer Heat Setting T otal Number of Inches Printed Print Speed Current Calibration Setting Print Mode (DT= Direct Thermal ) (TT= Thermal T ransfer) Label Forward/Backfeed Protocol C[...]

27 Rev B SA TO SER VICE MANUAL CX Series Printers 1-8 Basic Operations Feeding Blank Labels 1. Connect the host and printer serial or parallel ports together using a correctly wired interface cable, (the parallel cable supplied with the printer , or a null modem RS232 cable.) 2. If you are using the serial port, confirm that the host and printer ar[...]

28 Rev B S A T O SE R VICE MANUAL CX Series Printers 1-8 Basic Operations Printer Ready/Standby/Reset Control Pressing the READY indicator a second time will return the printer to On-Line mode (its default condition). R esetting the printer in this manner does not harm it in any way , nor does it affect the contents of nonvolatile RAM or remove any[...]

29 Rev B SA TO SER VICE MANUAL CX Series Printers 2-1 Cleaning SA TO America printers need very little maintenance other than occasional cleaning. Clean the printer body as required, using a soft cloth moistened with a mild detergent cleaner . Section 2 1. Lift open the top case. 2. Press the two print head releases toward the rear of the printer t[...]

30 Rev B S A T O SE R VICE MANUAL CX Series Printers 2-1 Cleaning 5. Confirm that the label sensor is unobstructed. Clean away any obstruction with a soft brush if necessary . 6. R esume the media loading procedure, or if there is already media in the printer , lower and lock the print head. 7. R esume normal operation. CLEAN THE PRINTHEAD NOTE THE[...]

31 Rev B SA TO SER VICE MANUAL CX Series Printers 2-1 Cleaning CLEAN THE PLA TEN ROLLER LABEL SENSOR MUST REMAIN UNOBSTRUCTED LABEL FEED DIRECTION PLA TEN ROLLER[...]

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33 Rev B SA TO SER VICE MANUAL CX Series Printers Parts Replacement 3-1 Preparing the Printer for Service Caution! Some of the components in the printer are extremely sensitive to static discharge damage. When servicing the printer , observe good static prevention practices.  Place the printer on a grounded, conductive work surface.  Ground y[...]

34 Rev B S A T O SE R VICE MANUAL CX Series Printers Refer to the Section Number for method of replacement 3-2 Replaceable Parts The following is a list of replaceable parts covered in these instructions. N O I T C E SN O I T P I R C S E DR E B M U N T R A P T I K 3 - 3E S A C P O T6 1 1 0 0 C S 4 1 4 - 3E S A C M O T T O B4 1 1 0 0 C S 4 1 4 - 3E [...]

35 Rev B SA TO SER VICE MANUAL CX Series Printers 3-2 Replaceable Parts BOTT OM CASE PLA TEN GEAR CLUSTER SWITCH FRONT CASE PCA BASE BOARD PCBA MODULE PRINT HEAD TOP CASE PLA TEN MOT OR[...]

36 Rev B S A T O SE R VICE MANUAL CX Series Printers 3-2 Replaceable Parts Location BOTT OM CASE GEAR CLUSTER SWITCH FRONT CASE PCA BASE BOARD PCBA MODULE PRINT HEAD TOP CASE PLA TEN MOT OR PRINT HEAD[...]

37 Rev B SA TO SER VICE MANUAL CX Series Printers 3-3 T op Case Removal/Replacement REFER T O THE ILLUSTRA TION 1. Lift open the top case 2. Press the two sides of the top case outward to unlatch from the bottom case, and remove. PRESS OUTW ARD PRESS OUTW ARD[...]

38 Rev B S A T O SE R VICE MANUAL CX Series Printers 3-4 Chassis, Including the Front Case Removal/Replacement The chassis must be removed to access and remove other components that are fastened to the chassis body . The front case is set in slots in the bottom case and both are removed from the chassis as a unit. The chassis is held in the printer[...]

39 Rev B SA TO SER VICE MANUAL CX Series Printers FRONT CASE CHASSIS BOTTOM CASE T o replace the chassis and front case: 1. While lowering the chassis into the bottom case, guide the communication port connectors through the slot in the bottom rear of the bottom case. Do not press the chassis all the way down yet; just lower it gently into position[...]

40 Rev B S A T O SE R VICE MANUAL CX Series Printers 3-5 Platen Removal/Replacement Platen removal: 1. Raise the top case. 2. Press the two print head release latches back to release the print head, then lift the print head until it is fully raised and latched in the open position. 3. Insert a flat-bladed screwdriver into the right slot on the fron[...]

41 Rev B SA TO SER VICE MANUAL CX Series Printers 3-6 Print Head Removal/Replacement Print head removal: 1. Raise the top case. 2. Press the two print head release latches back to release the print head, then lift the print head until it is fully raised and latched in the open position. 3. Press the print head down with your thumbs (towards the pri[...]

42 Rev B S A T O SE R VICE MANUAL CX Series Printers Print head installation: R everse the above steps to install the print head. 3-6 Print head Removal/Replacement SLIDE FRONT EDGES A W A Y FROM SLOTS PULL PRINT HEAD A W A Y FROM FRAME UNPLUG GROUND LEAD FROM PUSH-ON CONNECT OR UNPLUG LED CONNECT OR UNPLUG PRINT HEAD CONNECTOR[...]

43 Rev B SA TO SER VICE MANUAL CX Series Printers 3-7 PCBA Module Removal/Replacement REFER T O THE ACCOMP ANYING ILLUSTRA TIONS Module removal: 1. R emove the printer chassis according to the instructions in Section 3-4. 2. R emove the module from the PCBA base board by pressing outward on the two spring clips at the left and right ends of the mod[...]

44 Rev B S A T O SE R VICE MANUAL CX Series Printers 3-8 PCA Base Board Removal/Replacement REFER T O THE ACCOMP ANYING ILLUSTRA TIONS PCA board removal: 1. R emove the printer chassis according to the instructions in Section 3-4. 2. R emove the module from the main PCA board according to the instructions in Section 3-7. 3. R emove the two Phillips[...]

45 Rev B SA TO SER VICE MANUAL CX Series Printers Motor removal: 1. R emove the printer chassis according to the instructions in Section 3-4. 2. R emove the two Phillips-head screws holding the PCA base board in place. 3. Lift the PCA base board gently , then unplug the feed switch connector at J13 4. Unplug the motor wiring at connector J10 5. R e[...]

46 Rev B S A T O SE R VICE MANUAL CX Series Printers 3-10 Head Open Switch Removal/Replacement REFER TO THE ACCOMP ANYING ILLUSTRA TIONS Switch removal: 1. R emove the printer chassis according to the instructions in Section 3-4. 2. Insert a flat-bladed screwdriver under the switch body and gently pry it up to detach from the chassis protrusions. 3[...]

47 Rev B SA TO SER VICE MANUAL CX Series Printers 3-1 1 Cluster Gear Removal/Replacement (Continued) REFER T O THE ACCOMP ANYING ILLUSTRA TIONS Cluster gear removal: 1. R emove the chassis according to the instructions in Section 3-4. 2. R emove the platen according to the instructions in Section 3-5. 3. T urn the chassis so that its right side res[...]

48 Rev B S A T O SE R VICE MANUAL CX Series Printers[...]

49 Rev B SA TO SER VICE MANUAL CX Series Printers T roubleshooting 4-1 Preliminary T ests SA TO printers are very reliable, so printing problems are unlikely . If you do think you have a printer problem, proceed as follows: Section 4 1. Confirm that the printer has the right media installed, and that it is loaded correctly as described in this manu[...]

50 Rev B S A T O SE R VICE MANUAL CX Series Printers 4-2 Common Problems and Their Solutions READY light glows red 1. Press the FEED switch to assure that the printer is not paused in batch mode printing. 2. Confirm that the print media is not exhausted. 3. Confirm that the print head is securely latched down on both sides. 4. If you have printed m[...]

51 Rev B SA TO SER VICE MANUAL CX Series Printers 4-2 Common Problems and Their Solutions (Continued) Host stops responding or displays "printer not ready" message 1. R eview your software setup, following the instructions provided with the software. 2. Confirm that the host-to-printer communication cable is connected and undamaged. If us[...]

52 Rev B S A T O SE R VICE MANUAL CX Series Printers 4-2 Common Problems and Their Solutions (Continued) Printer feeds too many labels 1. V erify correct label loading (Eye-Mark bars, if any facing down). 2. Print a test label to confirm that the printer is set for the proper sensor type. If the sensor type does not match the currently loaded print[...]

53 Rev B SA TO SER VICE MANUAL CX Series Printers 4-2 Common Problems and Their Solutions (Continued) Ribbon wrinkles Occasional ribbon wrinkling may not indicate a printer problem, but if wrinkling occurs often, check the following: 1. Raise the print head. 2. Confirm that the ribbon cores are correctly seated on the ribbon spindles. 3. T urn the [...]

54 Rev B S A T O SE R VICE MANUAL CX Series Printers Host stops responding or displays "printer not ready" message 1. R eview your software setup, following the instructions provided with the software. 2. Confirm that the host-to-printer communication cable is connected and undamaged. If using the serial port, confirm that you are using a[...]