SATO M-84PRO manual

PN 9001 105 Rev . A M-84PRO Thermal T ransfer Printer OPERA T OR MANUAL[...]

SA TO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704)644- 1650 T ech Support Hotline: (704)644-1 660 T ech Support Fax: (707)644- 1662 E-Mail: sato sales@satoamerica.com www .satoamerica.com © Copyright 2003 SA TO America, Inc. All rights reserved. No part of this d ocument may be reproduced or iss ued to third partie [...]

SA TO M-84PRO PN 9001105 Rev. A i T ABLE OF CONTENTS Section 1. Printer Overview Introduction ..................................................................................................1-1 Specifications ...............................................................................................1-2 Section 2. Installation Introduction ...[...]

T able of Contents ii PN 9001105 Rev. A SA TO M-84PRO Section 6. Inte rface Specifications Introduction ..................................................................................................6-1 Interface Types ............................................................................................6-1 The Receive Buffer .............[...]

SATO M-84PRO PN 9001105 Rev. A Page 1-1 SECTION 1. PRINTER OVER VIEW INTRODUCTION The SA T O M-84PRO Thermal T ransf er Printers are complete, hi gh-performance on-site labeling systems. All printer parameters are user programmable using the fr ont panel controls and the DIP switches. All popular bar codes a nd 14 human-readable fonts, including a [...]

Section 1: Overview Page 1-2 PN 9001105 Rev. A SATO M-84PRO GENERAL PRINTER SPECIFICA TIONS SPECIFICA TION M-84PRO-2 M-84PRO-3 M-84PRO-6 PRINT Method Direct or Thermal T ransfer Speed (User Selecta ble) 2 to 10 ips 50 to 250 mm/s 2 to 8 ips 50 to 200 mm/s 2 to 6 ips 50 to 150 mm/s Print Module (Dot Size) .0049 in. .125 mm .0033 in. .083 mm 0017 in.[...]

Section 1: Overview SATO M-84PRO PN 9001105 Rev. A Page 1-3 SPECIFICA TION M-84PRO All Models CONTROLS AND INDICA TORS Power Green LED On-Line Green LED Label Red LED Ribbon Red LED Error Red LED LCD Panel 2 Line x 16 Character Label Feed Front Panel Power On/Off Switch Front Panel POTENTIOMETER ADJUSTMENTS Print Darkness Front Panel Offset Front P[...]

Section 1: Overview Page 1-4 PN 9001105 Rev. A SATO M-84PRO CHARACTER FONTS SPECIFICA TION M-84PRO-2 M-84PRO-3 M-84PRO-6 MA TRIX FONTS U Font 5 dots W x 9 dots H S Font 8 dots W x 1 5 dots H M Font 13 dots W x 20 dots H XU Font 5 dots H x 9 dots H (Helvetica) XS Font 17 dots H x 17 dots W (Univers Condense d Bold) XM Font 24 dots H x 24 dots W (Uni[...]

Section 1: Overview SATO M-84PRO PN 9001105 Rev. A Page 1-5 BAR CODES BAR CODE M-84PRO All Models SYMBOLOGIES Linear Bar Codes Bookland (UPC/EAN Supplemental) EAN-8/EAN-13 CODABAR CODE 39 CODE 93 CODE 128 Interleaved 2 of 5 (I 2/5) Industrial 2 of 5 Matrix 2 of 5 MSI POSTNET UCC/EAN-128 UPC-A/UPC-E T w o Dimensional D ata Matrix Maxicode PDF417 Mic[...]

Section 1: Overview Page 1-6 PN 9001105 Rev. A SATO M-84PRO PHYSICAL SPECIFICA TION M-84PRO All Models PHYSICAL Wide 10.4 in. (265 mm) Deep 17.1 in. (435 mm) High 13.4 in.(341 mm) Weight 39.7 lb. (18.0 Kg) POWER Input V oltage 1 15/220 V AC +/-10%, 50/60 Hz +/-1% Power Consumption 130W Operating , 24W Idle ENVIRONMENT AL Operating T emperature 41°[...]

Section 1: Overview SATO M-84PRO PN 9001105 Rev. A Page 1-7 OPTIONAL ACCESSORIES All specifications subjec t to change without notice. ACCESSORIES AND OPTIONS PCMCIA MEMORY EXP ANSION One slot for PCMCIA Memory Card (up to 4 MB SRAM or 16 MB Flash ROM). Can be used for graphic file storage, pr int buffer expansion, format storage and downloaded fon[...]

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SA TO M-84PRO PN 9001 105 Rev. A Page 2-1 SECTION 2. INST ALLA TION INTRODUCTION This section of the manual has been written to help you install the SA TO M-84PRO printers and to get started as quickly as possible. It is r ecommend to read each chapter in this manua l before the installation or the use of the printers. The following information is [...]

Section 2. Installation Page 2-2 PN 9001 105 Rev. A SA TO M-84PRO UNP ACKING AND P ARTS IDENTIFICA TION Consider the following wh en unpacking the printer: • The box shou ld stay right-side up. • Lift the printer out of t he box carefully . • Remove the plastic covering from the printer . • Remove the accessory items fro m their protective [...]

Section 2. Installation SA TO M-84PRO PN 9001 105 Rev. A Page 2-3 V erify that you have the fo ll owing materials when unpacking: •P r i n t e r • Power Cord and Extra Ribbon Core • Operator ’ s Manual •C D - R O M SETTING UP THE PRINTER Consider the following wh en setting up the printer: • Locate a solid flat surface with adequate roo[...]

Section 2. Installation Page 2-4 PN 9001 105 Rev. A SA TO M-84PRO DIP Switch Cover LCD Display Power Switch Ribbon Rewind Spindle Ribbon Supply Spind le Side Access Door T op Access Door Label Roll Retainer Label Hold Down Label Supply Spindle Label Guide Print Head Head Latch Platen[...]

Section 2. Installation SA TO M-84PRO PN 9001 105 Rev. A Page 2-5 LOADING LABELS AND T AGS 1. Open the T op Access Door by swinging it up and to the left. Open the Side Access Door by swingi ng it to the rear of the printer . 2. Open the Print Head Assembly by pus hing the Head Latch toward the rear of the printer . The Print Head Assembly is sprin[...]

Section 2. Installation Page 2-6 PN 9001 105 Rev. A SA TO M-84PRO 5. If using roll labels (or tags ), load the roll onto the Label Supply Spindle so that the printing side of the labels faces upwards as it unwinds from the roll. The labels should be wound face-in . Push the roll all the way to the inside of the printer and push the Label Roll Retai[...]

Section 2. Installation SA TO M-84PRO PN 9001 105 Rev. A Page 2-7 1 1. Adjust the outside Label Edge Guide until it touches the outsid e edge of the label and tighten the thumb screw . Make sure the labels are also touching the inside edge guides. CAUTION: Using media narrower than the maximum print width may cause excess head wear due to the lab e[...]

Section 2. Installation Page 2-8 PN 9001 105 Rev. A SA TO M-84PRO LOADING THE RIBBON 1. Open the T op Access Door by swinging it up and to the left and the Side Access Door by swinging it toward the rear of the printer . 2. Open the Print Head by rotating the Head Latch toward the rear of the printer . The Print Head is spring-loaded and will autom[...]

Section 2. Installation SA TO M-84PRO PN 9001 105 Rev. A Page 2-9 8. If the labels or tags are already loaded, close the Print Head Assembly by pushing downward on the green tab until it latches closed. 9. Run a test print to ensure that the labels and ribbons were loaded correctly . CAUTION: If your labels are less t han the full width of the prin[...]

Section 2. Installation Page 2-10 PN 9001 105 Rev. A SA T O M-84PRO OPERA T OR P ANEL The M-84PRO Operator Panel consists of five LED indicators, two momentary contact switches, three DIP switches, four adjustment potentiometers and one LC D Display . All of these are accessible from the front of the printer . They are used to set the printer opera[...]

Section 2. Installation SA TO M-84PRO PN 9001 105 Rev. A Page 2-1 1 ON LINE LED, illuminated when printer is ready to receive data. T oggled on/off with LINE key . LINE Momentary switch. Pressing this key toggles the printer between the on- line and of f-line mode. When the printe r is on-line, it is ready to receive data from the host. This key ac[...]

Section 2. Installation Page 2-12 PN 9001 105 Rev. A SA T O M-84PRO REAR P ANEL AC INPUT Input 1 15V AC, 50/60 Hz connector . Use cable provided. AC FUSE Input power protection. 3A/250V ratin g. INTERF ACE SLOT Connector for Plug-In Inter face Module. MEMOR Y CA RD SLOT Connector for optiona l PCMCIA Memory Card. EXT External signal connector , AMP[...]

Section 2. Installation SA TO M-84PRO PN 9001 105 Rev. A Page 2-13 SENSORS The M-84PRO printers contain three sensing units; a Ribbon End motion sensor , a Head Open micro- switch and a Label Indexing Sensor . RIBBON END SENSOR Detect motion of the Ribbon Sup ply Spindle and signals the printer when it is turning. HEAD OPEN SENSOR A micro-switch th[...]

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SA TO M-84PRO PN 9001 105 Rev. A Page 3-1 SECTION 3. CONFIGURA TION PRINTER DIP SWITCH CONFIGURA TION DIP SWITCH PANELS There are two DIP switches (DSW2 and DSW3) lo cated on the front panel under a protective cover . In addition, a third DIP sw itch is located on the RS232C Serial Adapter card and is used to set the RS232C transmit/receive paramet[...]

Section 3. Co nfiguration Page 3-2 PN 9001 105 Rev. A SA TO M-84PRO Stop Bit Selectio n (DSW1-4). Selects the number of stop bits to end each byte transmission. Baud Rate Selection (DSW1-5, DSW1-6). Selects the data rate (bps) for the RS232 port. Protocol Selection (DSW1-7, DSW1-8). Selects the flow control and status reporting protocols. See Secti[...]

Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-3 Sensor T ype Selection (DSW2-2). Selects between the use of a label gap or a reflective Eye- Mark detector . Head Check Selection (DSW2-3). When selected, the printer will check for head elements that are electrically malfunctioning. Hex Dump Selection (DSW2-4). Selects Hex Dump mod[...]

Section 3. Co nfiguration Page 3-4 PN 9001 105 Rev. A SA TO M-84PRO Firmwar e Download (DSW2-6). Places the printer in the Fi rmware Download mode for downloading new firmwa re into flash ROM. Protocol Code Selection (DSW2-7). Selects the command codes us ed for protoc ol control. Refer to page E-1 for more information. Status Select(DSW2-8). For e[...]

Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-5 Label Sensor Selection (DSW3-3). Enables or disables the Label Sensor . If the Sensor is enabled, it will detect the edge of t he label and position it automatically . If it is disabled, the positioning must be under software control usin g Line Feed commands. Back-Feed Selection (D[...]

Section 3. Co nfiguration Page 3-6 PN 9001 105 Rev. A SA TO M-84PRO External Si gnal T ype Se lection (DSW3 -6, DSW3-7). Both the polarity and signal type (level or pulse) of the external print sy nchronizing signal can be selected. Repeat Print via External Signal (DSW3- 8). Allows the applicator to reprint the current label in the print buf fer .[...]

Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-7 DEF AUL T SETTINGS SWITCH SELECTIONS All switches are placed in the Of f default pos ition for shipping. This will result in the following operating configuration: SOFTW ARE DEF AUL T SETTINGS The printer stores the software settings upo n receipt and uses them until they are again [...]

Section 3. Co nfiguration Page 3-8 PN 9001 105 Rev. A SA TO M-84PRO POTENTIOMETER ADJUSTMENTS PITCH After the pitch has been set with the LCD Cont rol Panel, it is sometimes desirable to make minor adjustments. This can be done usin g the PITCH potentiometer on the t op panel. This potentiometer is set at the factory so that it has a range of +/- 3[...]

Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-9 DISPLA Y This potentiometer is used to adjust the contrast of the LCD display for op timum viewing under various lighting conditions. PRINT The PRINT potentiometer is used to adjust the amount of heat (i.e., power) applied to the head for printing. It provides a continuous rang e of[...]

Section 3. Co nfiguration Page 3-10 PN 9001 105 Rev. A SA T O M-84PRO LCD P ANEL PRINTER CONFIGURA TION The LCD Panel is used by the operator in co njunction with the LINE and FEED switches to manually enter printer configuration settings. Many of these settin gs can also be controlled via software commands and in the case of conflic t between soft[...]

Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-1 1 OFFLINE 000000 Press the LINE key once. When the displa y changes to OFFLINE, press the FEED and LINE keys simultaneously for more than one secon d. Releas e the key s. PRINT DARKNESS 12 345 The LCD now displays the Print Darkness selections. The current setting is indicated by a [...]

Section 3. Co nfiguration Page 3-12 PN 9001 105 Rev. A SA T O M-84PRO PITCH OFFSET + 00mm The label Pitch is the distance from the leading edge (the edge that comes out of the printer firs t) of a label and the leading edge of the nex t label. The le ading edge position of the labe l can be adjusted relative to the print head +/- 49mm in increments[...]

Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-13 ADV ANCED MODE An Advanced Mode is provided to make adjustments that requ ire only occas ional changes . Since they affect the basic operation of the prin ter , the procedure for entering this mode is designed to pre vent someone from accidently changing the settings. CANCEL PRINT [...]

Section 3. Co nfiguration Page 3-14 PN 9001 105 Rev. A SA T O M-84PRO PRINT OFFSET V :+0000 H:+0000 V ertical Offset is the d istance down from the leading edge (the edge of the label that comes out of the printer first) to the first vertical print position. A posit ive setting moves the label edge out of the printer while making it negative moves [...]

Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-15 CALENDAR 00/00/00 00:00 1. Y ear - The first display shown will have the c ursor over the two digit year selection. Y ou can scroll through the dates by pressing the LINE/FEED ke ys. The year number will increase by one each time the LINE key is pressed until it reaches its maximum[...]

Section 3. Co nfiguration Page 3-16 PN 9001 105 Rev. A SA T O M-84PRO CARD MODE The Card Mode allows the o perator to manage the Expanded Memory (PCMCIA Card or Internal Expanded Flash ROM). CHARACTER PITCH PROP FIXED This selection allows you to set the d efault ch aracter pitc h to either fixed character spacing or pro portional character spacin [...]

Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-17 TRUETYPE FONTCOPY COMPLETED 4. Once the copy proc ess is completed , press the FEED key to step the display . CARD COPY/FORMA T XXXXXXX ERROR 5. If an err or is encountere d in the copy process, one of the following messages will be disp layed on the second line: R/W Error I ndicat[...]

Section 3. Co nfiguration Page 3-18 PN 9001 105 Rev. A SA T O M-84PRO CARD->MEMOR Y COPY COPYING 3. Press the FEED ke y to accept the selection. If Y es was selected the copy process will start CARD->MEMOR YCOPY COMPLETED 4. Once the copy proc ess is completed , press the FEED key to step the display . CARD COPY/FORMA T XXXXXXX ERROR 5. If an[...]

Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-19 CARD->MEMOR Y COPY COPYING 3. Press the FEED ke y to accept the selection. If Y es was selected the copy process will start CARD->MEMOR YCOPY COMPLETED 4. Once the copy proc ess is completed , press the FEED key to step the display . CARD COPY/FORMA T XXXXXXX ERROR 5. If an e[...]

Section 3. Co nfiguration Page 3-20 PN 9001 105 Rev. A SA T O M-84PRO SERVICE MODE The Service Mode allows the operator to set up the basi c operation parameters of the printer . CARD MODE T o exit the Card Mode, power the printer of f and then back on. V 05.00.03.00 INITIALIZING Displays the firmware dur ing the initialization. ADV ANCED MODE Th e[...]

Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-21 GAP [X.XXV] INPUT [X.XV] GAP - When setting the “gap” thresh old, the voltage shown on the top line of the display must be me asured with nothing but the backing in the sensor and then a gain with a label still attached to the backing. The formula to be used for setting the thr[...]

Section 3. Co nfiguration Page 3-22 PN 9001 105 Rev. A SA T O M-84PRO EYE [X.XXV] INPUT [X.XV] EYE - When setting the “eye” thresh old, the voltage must be measured with nothing bu t the label under the sensor and then again withthe printed “eye” mark under the sensor . The formula for this is: (High V oltage Level + Low V oltage Level) x 0[...]

Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-23 REPRINT W/FEED YES NO This selection specifies whether or not the printer w ill print the last printed label stored in memory when the FEED key is pressed in the Nor mal Online mode. 1. Use the LINE key to step the cursor to desired setting. If Y es is selected, the printer will re[...]

Section 3. Co nfiguration Page 3-24 PN 9001 105 Rev. A SA T O M-84PRO SELECT LANGUAGE ENGLISH This selection allows the user to select the ch aracter set used by the printer . The selections are Eng lish, French, German, Spanish, Italian and Portug uese. 1. Press the LINE key to advance to the desired languarge setting. 2. When the se tting is corr[...]

Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-25 COUNTERS MODE The Counters Mode is provided to allow the user to access the internal printer cousters. TEST PRINT MODE The T est Print Mode offers 4 dif ferent status labels for troubleshooting. If DS W3-5 is in the OFF position, the T est Print cycle must be initiated with a Print[...]

Section 3. Co nfiguration Page 3-26 PN 9001 105 Rev. A SA T O M-84PRO DEF AUL T SETTING MODE Occassionally it is desirable to reset all printer configuration settings to their original default conditions. This allows the operator to start reconfiguration of the printer starting from a know set of conditions. TEST PRINT MODE CONFIGURA TION This opti[...]

Section 3. Configuration SA TO M-84PRO PN 9001 105 Rev. A Page 3-27 CLEAR NON-ST ANDARD PROTOCOL The standard protoc ol codes used by the pr inter can be modified to accomodate the requirements of different host syst ems. However , if the printer is to be used with a system that does not use the cust om protocol codes, they can be cleared and the d[...]

Section 3. Co nfiguration Page 3-28 PN 9001 105 Rev. A SA T O M-84PRO HEX DUMP MODE In addition to the T est Print Labe ls, the printer can prin t the contents of the receive buf fer in a hexadecimal format to allow the data stream to be examined for errors and troubleshooting. USER DOWNLOAD W AITING 2. Press the LINE key . The printer is now waiti[...]

SA TO M-84PRO PN 9001 105 Rev. A Page 4-1 SECTION 4. CLEANING AND MAINTENANCE INTRODUCTION The following inform ation is presented in this section: • Adjusting the Print Quality • Cleaning the Print Head, Platen and Rollers • Replacing the Print Head • Replacing the Fuse ADJUSTING THE PRINT QUALITY One of the nice features of the SA TO prin[...]

Section 4. Cleaning and Maintenance Page 4-2 PN 9001 105 Rev. A SA TO M-84PRO NOTE: The PRINT potentiometer adjustme nt will affect the darkness in all of the command code speed ranges, i.e. if the PRINT potentiometer is ad justed for lighter print, the darkness will be lighter in all sp eed ranges selected by the command code. PRINT SPEED The othe[...]

Section 4. Cleaning and Maintenance SA TO M-84PRO PN 9001 105 Rev. A Page 4-3 9. The head should be cleaned at least every tim e the ribbon is changed and more often in dusty environments. Cleaning the Platen and Rollers 1. T urn the prin ter off and remove the power cable. 2. Open T op and Side Access doors. 3. Open the Print Head Assembly by rota[...]

Section 4. Cleaning and Maintenance Page 4-4 PN 9001 105 Rev. A SA TO M-84PRO 3. Open the Print Head by pushing the Head Latch toward the rear of the printer . The Print Head is spring-loaded and will automatically open as the Head Latch is disengaged. 4. Remove the ribbon. 5. Apply SA TO Thermal Print Head Cleaner to a cotton swab. 6. Carefully in[...]

Section 4. Cleaning and Maintenance SA TO M-84PRO PN 9001 105 Rev. A Page 4-5 7. Disconnect the signal and powe r cables from the print head connecto rs and set the Print Head aside. There are two connectors on the signal cable. The smaller connector is used for the 203 and 305 dpi print heads, the lar ger one for the 609 dpi prin t head. Note whic[...]

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SA TO M-84PRO PN 9001 105 Rev. A Page 5-1 SECTION 5. TROUBLESHOOTING This section has be en devised to h elp you if you are unable to produce output on the M-84PRO printers. Use this section to make sure the basi cs ha ve been checked before deciding you are unable to proceed an y further . The section is divided into five pa rts: • Initial Check[...]

Section 5. T roubleshooting Page 5-2 PN 9001 105 Rev. A SA TO M-84PRO 6. When you send the print job to the printer an d it does not resp ond, and there is no erro r message on the PC: a. Check your data stream for some of the basics. Is your job framed as follows? <ESC>A—DA T A—<ESC>Z b. V erify that you’ve included all re quired[...]

Section 5. T roubleshooting SA TO M-84PRO PN 9001 105 Rev. A Page 5-3 4. Check for obvious errors in th e data stream. Is the data pr operly framed with the <ESC>A and <ESC>Z commands? See the “e” Pr ogramming Reference if necessary . 5. If after sending your job to the printer , it on ly “beeps” and displays an error message on[...]

Section 5. T roubleshooting Page 5-4 PN 9001 105 Rev. A SA TO M-84PRO • There is a problem with th e network connection or cabling. • There is a queue setup proble m, a print server setu p problem, or other pro tocol-related problem. Checking the Interface between the Print Server an d the Printer First make sure that the cable between the prin[...]

Section 5. T roubleshooting SA TO M-84PRO PN 9001 105 Rev. A Page 5-5 2. Check the individual protocol troubleshooting sections provided with the Ethernet Plug- In Interface Module for additional causes of intermittent printer problems.[...]

Section 5. T roubleshooting Page 5-6 PN 9001 105 Rev. A SA TO M-84PRO ERROR SIGNALS The LCD Display , Front Panel LED Indicators and Buzzer provide a vi sual/audio indi cation of the type of error encountered. LED LCD MESSAGE AUDIBLE BEEP ERROR CONDITION POSSIBLE CAUSES Error On Machine Error 1 Long Machine Error 1. Defe ctive Board Error On EEPROM[...]

SA TO M-84PRO PN 9001 105 Rev. A Page 6-1 SECTION 6. INTERFACE SPECIFICATIONS INTRODUCTION The M-84PRO printer utilize a Plug-In Interface Module for ma ximum printer configuration flexibility . This section presents the interface specifications for the M-84PRO printers. These specifications include detailed info rmation on how to properly interfac[...]

Section 6. T roubleshooting Page 6-2 PN 9001 105 Rev. A SA TO M-84PRO WARNING: Never conne ct or disconnect interface cables (or u se a switch box) with power applied to either the host or the prin te r . This may cause damage to the interface circuitry in the printer/host and is not covered by warranty . THE RECEIVE BUFFER The M-84PRO printers ha [...]

Section 6. T roubleshooting SA TO M-84PRO PN 9001 105 Rev. A Page 6-3 The receiving buffer will not be able to recei ve more data again until a “Buffer A vailable” condition occurs. This takes place when the receiving buf fer h as emptied so that only 1 MB bytes of data are being held (2.0 MB bytes from being full). At this time, DTR will go ?[...]

Section 6. T roubleshooting Page 6-4 PN 9001 105 Rev. A SA TO M-84PRO ELECTRICAL SPECIFICA TIONS Printer Connector AMP 57-40360 (DDK) or equivalent Cable Connector AMP 57-30360 (DDK) or equivalent Cable IEEE1284 Parallel, 10 ft. (3 m) or less Signal Level High = +2.4V to +5.0V Low = 0V to -0.4V DA T A STREAMS <ESC>A . . Job#1 . . <ESC>Z[...]

Section 6. T roubleshooting SA TO M-84PRO PN 9001 105 Rev. A Page 6-5 RS232 SERIAL INTERF ACE The High Speed Serial Interface is a Plug-In Inte rface Module that can be installed in the printer by the user . GENERAL SPECIFICA TIONS Asynchronous ASCII Half-duplex communication Ready/Busy Hardware Flow Control Pin 20, DTR Control Pin 4, R TS Error Co[...]

Section 6. T roubleshooting Page 6-6 PN 9001 105 Rev. A SA TO M-84PRO PIN ASSIGNMENTS[...]

Section 6. T roubleshooting SA TO M-84PRO PN 9001 105 Rev. A Page 6-7 CABLE REQUIREMENTS READY/BUSY FLOW CONTROL R eady/Busy is the hardware flow control method for th e serial interface on the M-84PRO printers. By raising/lowering the voltage level on Pin 20 of the RS232C port, the printer notifies the host when it is ready to receive data. Pin 4 [...]

Section 6. T roubleshooting Page 6-8 PN 9001 105 Rev. A SA TO M-84PRO NOTE: All characters are in ASCII. UNIVERSAL SERIAL BUS (USB) INTERF ACE The Universal Serial Bus (USB) interface is a Pl ug-In Interface Module that can be installed by the user . It requires a driver (shipped with ea ch printer that has the interface installed) that must be loa[...]

Section 6. T roubleshooting SA TO M-84PRO PN 9001 105 Rev. A Page 6-9 ENQUIRE/ACK/NAK In the Bi-Com 4 mode, the host transmits an ENQ (05 hexadecimal) to the printer and the printer will respond with its status within five millis econds. If printing, i t will respond upon finishing th e current label, then resume printing. In order for this protoco[...]

Section 6. T roubleshooting Page 6-10 PN 9001 105 Rev. A SA T O M-84PRO PRINT STOP (DLE) If a DLE (10 hexadecimal) is received by the printer , the print process is stopped and an ACK (06 hexadecimal) is returned if there are no errors and a NAK (16 hexadecimal) if a printer error exists. PRINT START (DC1) If the printer has been stopped by receipt[...]

SA TO M-84PRO PN 9001 105 Rev. A Page 7-1 SECTION 7. OPTIONAL ACCESSORIES This section contains instructions for using the following features: • PCMCIA Memory Cards • Plug-In Interface Modules • Cutter • Dispenser • Label Rewinder • Real T ime Clock • Flash Memory Expansion PCMCIA MEMOR Y CARDS DESCRIPTION The Memory Card Option provi[...]

Section 7. Optional Accessories Page 7-2 PN 9001 105 Rev. A SA TO M-84PRO PLUG-IN INTERF ACE MODULES The Series “e” and PRO printers have user changa bl e Plug-In Interface Modules. The Interface Module is accessible from the Rear Panel and is retained by two screws. Use the following proc edure to replace an interface molule. 1. T urn power of[...]

Section 7. Optional Accessories SA TO M-84PRO PN 9001 105 Rev. A Page 7-3 CUTTER The label cutter consists of an internal mechanism that will cut labels or tags as they exit from the printer . The cutter can be used to pr int labels of various length s using contin uous form labe l/tag stock or to easily separate labels w hen there is no perforatio[...]

Section 7. Optional Accessories Page 7-4 PN 9001 105 Rev. A SA TO M-84PRO LABEL DISPENSE OPTION The M-84PRO Label Dispense Option is an external mechanism that provides the ability to print labels in the “demand” mode. It is attached to front of the printer . When the label dispenser is installed and configured for operation, the prin ter dispe[...]

Section 7. Optional Accessories SA TO M-84PRO PN 9001 105 Rev. A Page 7-5 LABEL REWINDER The rewinder is an external unit that allows for labels and tags to be re woun d in rolls up to 8.5 inches in diameter . It derives its power directly from the pr interÌs EXT connector using a built-in cable. The rewinder provides the ability to rewi nd tags/l[...]

Section 7. Optional Accessories Page 7-6 PN 9001 105 Rev. A SA TO M-84PRO REAL TIME CLOCK The Real T ime ClockOption allows the date and time to be mai ntained in the local printer rat er than using the system clock. It consists of a sp ecial clock chip that replaces the EPROM on the main pcb assembly . A qualified technician should perform the upg[...]