Sharp UP-820N manual

POS TERMINAL INTER-REGISTER COMMUNICA TION SYSTEM UP-820F UP-820 N MODEL[...]

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1 T ABLE OF CONTENTS Introduction ·············································································································································3 Inline Operation ·······?[...]

2 IRC Programming ··································································································································38 1. Setting the machine numbers – master and satellite ······?[...]

3 Intr oduction The UP-820F/UP-820N inter-register communication (IRC) system consists of one master machine and up to 31 satellite machines which are all interconnected by the local area network (LAN) to provide data transmission among them. This system allows the manager to exercise centralized control over the satellites through the master. • [...]

4 1 Inline Operation (1) Message display ed during inline communication 1)The message as shown below is displayed at the master which is engaged in IRC transmission. ex.: The above message is also displayed at the satellite which is engaged in transmission for system resetting. 2)The machine number of the satellite communicating with the master is [...]

5 (2) Error messa g es If an error occurs, a corresponding error message is displayed. To clear an error message, press the L key. For error messages, see the table below. List of error messages Error messages (Default) Description • This message prompts you to retry communication with the machine which you have failed to communicate. • The tar[...]

6 When the open store operation is performed at the master, the IRC system is opened. POS can send AT command by this job. This function controls a modem, but doesn't have control over registration and T-LOG. The procedure for the open store operation is as follows. Select “OPEN STORE” from the OPXZ mode window and press the e key. • You[...]

7 When the close store operation is performed at the master, the IRC system is closed. POS can send AT command by this job. This function controls a modem, but doesn’t have control over registration and T-LOG. The procedure for the close store operation is as follows. Select “CLOSE STORE” from the OPXZ mode window and press the e key. • You[...]

8 In the IRC system, the following two types of clerk file systems are available: a centralized system and an individual system. In the centralized clerk file system, the master manages transaction data on clerks within the IRC system. In the individual clerk file system, each machine manages its clerk transaction data. In choosing the type of cler[...]

9 1) When the clerk signs on at a machine other than the one used in his or her previous operation: In this case, the overlapped clerk data is sent from the master to the satellite (transfer of overlapped clerk data). 2) When the clerk signs on at the same satellite as the one used in his or her previous operation: In this case, no data transfer oc[...]

10 The sign-on operation is intended to assign a clerk to a machine (satellite/master) and enable him or her to make registrations at the machine. If a clerk successfully signs on at a machine, his or her clerk code appears on the LCD of the machine. Sign-on procedure (This procedure is the same as for clerk assignment at a standalone machine.) Cle[...]

11 A clerk sign-on report can be generated at the master. This report is used to know which clerks have signed on at which machines. Report generation procedure 1. Enter the PGM2 mode from the mode selection window. 2. Select “READING” and press the e key. The READING window will appear. 3. Select “INLINE CONFIG” and press the e key. The IN[...]

12 The sign-off operation is intended to cancel the assignment of a clerk to a machine and terminate his or her registration operation. The sign-off operation at a machine (master or satellite) can be done only for the clerk who has signed on at the machine and are not in the middle of a registration entry. Sign-off procedure • For the contactles[...]

13 When you have completed the programming at the master, you can distribute the preset data from the master to all or desired satellites in the IRC system. (1) Initial downloading For initial setup of the IRC system, follow the downloading procedure below. When the preset data in the master is downloaded to each satellite, existing preset data in [...]

14 (2) Maintenance downloading To update the preset data for the IRC system, follow the downloading procedure below. The preset data in the master is downloaded to each satellite without clearing its existing preset data. 1. Enter the PGM2 mode from the mode selection window. 2. Select “MAINTE. D/L” and press the e key. The MAINTENANCE D/L wind[...]

15 List of downloading jobs (PGM2 mode) Downloading Jobs Description Department preset data Dept./PLU key preset data for direct depts./PLUs PLU/EAN, link PLU, condiment, promotion, combo, PLU convert, crate and PLU information text preset data PLU menu key preset data Link PLU preset data Condiment PLU preset data EAN/ITF PLU convert preset data C[...]

16 • The PLU/EAN file (INITIAL D/L and MAINTENANCE D/L) does not include stock data. • The OPTION file includes the following data: Optional feature preset, EAN deletion term, scale preset, happy hour, zero skip, general report format, trans. report format, clerk report format, hourly report, stacked report, drawer alarm, screen save time, cust[...]

17 In the IRC system, the following two types of GLU file allocation system are available: a centralized system and an individual system. In choosing the type of GLU file system, please consult your authorized SHARP dealer. (1) Centralized GLU file system In this system, the GLU file exists only in the master. All satellites in the IRC system can a[...]

18 In the IRC system, the following two systems for PLU/EAN stock control are available: a centralized system and an individual system. In choosing the type of PLU/EAN stock control system, please consult your authorized SHARP dealer. Centralized system Preset stock data is stored only in the master. Stock data in each satellite must be zero before[...]

19 All REG-mode transaction data in each satellite is saved in its T-LOG buffer. T-LOG polling is a data collecting system in which the master collects data from the T-LOG buffers in satellites. A request for T-LOG polling is issued from the satellite to the master when the number of data records in its T-LOG buffer exceeds a predetermined number. [...]

20 In the IRC system, the following two systems for PLU/EAN data control are available: a centralized system and an individual system. In choosing the type of PLU/EAN data control system, please consult your authorized SHARP dealer. Centralized system PLU/EAN sales data is centrally controlled by the master. PLU/EAN sales data which is temporarily [...]

21 (2) In case that the master has a dynamic EAN file and satellites don't: (3) In case that both the master and satellites have dynamic EAN files: PLU/EAN main file Dynamic EAN file Dynamic EAN file PLU/EAN main file T- LOG buffer Saving Updating Master Satellite Registration by the learning function T- LOG polling Updating the PLU/EAN main f[...]

22 When the price for an PLU/EAN item is changed at a machine (master or satellite), its PLU/EAN main file or dynamic PLU/EAN file is updated by the new price data (unit price and associated department). Immediately after this, the new data is automatically distributed to all other machines to update the PLU/EAN main files or dynamic PLU/EAN files [...]

23 When a remote printer is included in the inline system, order data is output to the remote printer according to the remote printer assignment. The remote printer, also called a kitchen printer, is used to print all or part of the data entered at a machine. Although kitchen may be one of the typical settings for the convenient use of the remote p[...]

24 In restaurants or the like, every terminal does not need an external printer (a bill printer, a validation printer or a kitchin printer). One external printer connected by an RS-232 cable can be shared by two or more UP-820F/UP-820N machines. Print data rerouting chart Rerouting data to the built-in printer chart Out put to built-in printer via [...]

25 2 Consolidated and Individual Repor ts The system can generate two types of sales reports: consolidated reports (reports on all or specified machines in the system) and individual reports (reports on individual machines). At the master, you can generate consolidated reports on all or specified satellites and reports on the master itself. At each[...]

26 (1) Repor t generation procedure To generate various reports, use the following procedure, referring to the list of consolidated reports on the following pages. 1. Enter the required operating mode (OPXZ, X1/Z1 or X2/Z2) from the mode selection window. 2. Select “SYSTEM READING” or “SYSTEM RESETTING” depending on your need, and press the[...]

27 (2) List of consolidated repor ts (SYSTEM READING/RESETTING) OPXZ X1/Z1 X2/Z2 Report type Description Operating modes Required data/Remarks General report Department by group report Individual department group report Department group total report PLU/EAN sales report by specified range PLU/EAN pickup report Combo sales report Combo sales pickup [...]

28 OPXZ X1/Z1 X2/Z2 Report type Description Operating modes Required data/Remarks All clerk report Individual clerk report All cashier report Individual cashier report Employee report Employee time adjustment report Employee active status report Employee over time report Hourly report (by specified range) Hourly report (all) Daily net report Labor [...]

29 (1) Repor t generation procedure To generate various reports, use the following procedure, referring to the list of individual reports on the following pages. 1. Enter the required operating mode (OPXZ, X1/Z1 or X2/Z2) from the mode selection window. 2. Select “READING” or “RESETTING” depending on your need, and press the e key. 3. Selec[...]

30 (2) List of individual repor ts (READING/RESETTING) OPXZ X1/Z1 X2/Z2 Report type Description Operating modes Required data/Remarks General report Department by group report Individual department group report Department group total report PLU/EAN sales report by specified range PLU/EAN pickup report Combo sales report Combo sales pickup report PL[...]

31 OPXZ X1/Z1 X2/Z2 Report type Description Operating modes Required data/Remarks All clerk report Individual clerk report All cashier report Individual cashier report Hourly report (by specified range) Hourly report (all) Daily net report GLU report GLU report by clerk Balance report Customer ordering report Stacked report 1 Stacked report 2 Elect[...]

32 In a system which has no save file and has been programmed so as to automatically lock the satellites after resetting when general resetting, hourly resetting, cashier resetting or daily net resetting report is taken, the data in the satellites concerned is not cleared. In this case, the satellites will be locked after resetting, and any entry w[...]

33 As stated earlier (see page 8), there are two systems for collecting clerk sales data: a centralized system and an individual system. (1) Centralized clerk file system In this system, the transaction data on a clerk in each satellite will be transmitted to the master each time the clerk signs off. You cannot generate an individual clerk report f[...]

34 (2) Individual clerk file system In this system, you can generate full or individual clerk consolidated X or Z reports at the master only. At each machine, you can generate an individual X or Z report on transactions made by an individual clerk or clerks assigned to the machine. If the system has no save file, the clerk for whom an individual Z [...]

35 The cashier file management method in the IRC system employs a non-centralized or individual system. A cashier who is assigned to a machine can carry out registrations and other operations at that machine. In this system, you can generate full or individual cashier consolidated X or Z reports at the master only. At each machine, you can generate[...]

36 Each machine can be programmed to enable the Compulsory Cash/Check Declaration (CCD) function. This function compels the operator to enter the cash/check amount in the drawer just before either an individual clerk/cashier Z report or a general Z report is printed. To take a general Z report in case of compulsory CCD function, the following two c[...]

37 Even when a machine has been programmed to disallow entries after full item total resetting or has not been programmed to allow automatic clearing operation of the individual resetting memory at the time of consolidation daily total general resetting, you can unlock the machine through reset clear operation in order to restart entries. 1. Enter [...]

38 3 IRC Pr ogramming To start IRC programming, first, turn on the machines in the IRC system and put them in the PGM2 mode. The programming procedures for both the master and satellites will be explained below. For the setup of your IRC system, please be sure to consult your authorized SHARP dealer. It is necessary to assign machine numbers to the[...]

39 For the setup of your IRC system, please be sure to consult your authorized SHARP dealer. It is assumed that your IRC terminals have been set for inline operations. 1. Enter the PGM2 mode from the mode selection window. 2. Select “SETTING” and press the e key. The SETTING window will appear. 3. Select “INLINE CONFIG” and press the e key.[...]

40 For the setup of your IRC system, please be sure to consult your authorized SHARP dealer. (1) Setting the terminal number f or the master and creating the master list A master list can only be created on the pre-designated master. 1. Enter the PGM2 mode from the mode selection window. 2. Select “SETTING” and press the e key. The SETTING wind[...]

41 • The terminal numbers and machine numbers of the master and satellites must be entered into the master list for IRC communications. • The terminal numbers and machine numbers of up to 32 machines (one master and 31 satellites) can be entered into the master list. • The terminal number should be in the range from 1 to 254 and the machine n[...]

42 You can assign one satellite to the function of a back-up master. If the master fails during guest check operation, the assigned terminal will perform the master’s function. A machine number from 1 to 999999 can be entered. If zero is entered, there will be no back-up master in the IRC system. This assignment can be done in the INLINE CONFIG w[...]

43 You can specify whether to enable or disable the system retry function if a communication between machines does not end successfully. This function can be specified in the INLINE CONFIG window of the master and each satellite in the IRC system. 1. Enter the PGM2 mode from the mode selection window. 2. Select “SETTING” and press the e key. Th[...]

44 At a satellite, you can choose which machine, either the master or the satellite, should be searched first for the PLU/EAN code. If you specify that the master should be searched first and enter the PLU/EAN code, the master is first searched and then the satellite is searched, and vice versa. However, either choice of search order made at the ma[...]

45 1. Enter the PGM2 mode from the mode selection window. 2. Select “READING” and press the e key. The READING window will appear. 3. Select “INLINE CONFIG” and press the e key. The INLINE READING window will appear. 4. Select “INLINE PRESET” and press the e key. The OUTPUT TO window will appear. 5. Select “DISPLAY” or “REPORT PRI[...]

46 Sample Print (master) Sample Print (satellite) Terminal number of the master MWS port no. Terminal number of the satellite MWS port no. System retry function (enable/disable) List of the machines involved in the IRC system (terminal no. and machine no.) Back-up master (terminal no. and machine no.) The machine from which the PLU/EAN code is sear[...]

47 For connection of a remote printer to a terminal(s) in the IRC system, be sure to consult your authorized SHARP dealer. (1) Basic pr ogramming for the remote printer – master and satellite With the following procedure, you can do basic programming for the remote printer(s) included in the IRC system. For initial setup of the remote printer, pl[...]

48 Items to be programmed TERMINAL# Enter the terminal number (1-254, 0). CHANNEL# Enter the channel number (0-7). PRINTER Select the model of the remote printer. TM-T88(3)/88(4) (EPSON) TM-U220/230 (EPSON) BUILT-IN(820) BUILT-IN(810) AUTO CUTTER Choose whether to disable or enable the auto cutter function. NO: Disables the auto cutter function. YE[...]

49 (2) Optional pr ogramming for the remote printer – master and satellite With the following procedure, you can specify what items to be printed on the remote printer. 1. Enter the PGM2 mode from the mode selection window. 2. Select “SETTING” and press the e key. The SETTING window will appear. 3. Select “OPTIONAL” and press the e key. T[...]

50 Items to be programmed SEPARATOR LINE NO: Does not print the separator line on the remote printer. YES: Prints the separator line on the remote printer. FREE TEXT ON KP NO: Does not print the free text on the remote printer. YES: Prints the free text on the remote printer. ITEM CODE ON KP NO: Does not print the PLU/department code on the remote [...]

51 The LAN interface for the UP-820F/UP-820N POS enables the UP-820F/UP-820N to perform in-line communications to a host P.C. through the connection to a Manager Work Station (MWS). For the setup of the Manager Work Station, please be sure to consult your authorized SHARP dealer. The function of Manager Work Station: 1) Downloading of the terminal [...]

52 (2) Pr ogramming of the time-out time The time-out value for receiving the data can be specified by the following procedure: 1. Enter the PGM2 mode from the mode selection window. 2. Select “SETTING” and press the e key. The SETTING window will appear. 3. Select “MWS CONFIG” and press the e key. The MWS CONFIG window will appear. 4. Move[...]

53 1. Enter the PGM2 mode from the mode selection window. 2. Select “READING” and press the e key. The READING window will appear. 3. Select “MWS CONFIG” and press the e key. The OUTPUT TO window will appear. 4. Select “DISPLAY” or “REPORT PRINTER” and press the e key. Terminal No. Time-out time (7 sec) GATEWAY No. Sample Print (mas[...]

54 4 System Bac k-Up The IRC system incorporates a back-up system. One of the satellites can be designated to serve as a back-up master. For the setup of a back-up master in your IRC system, please consult your authorized SHARP dealer. When both the master and back-up master are in order, the system works in the following sequence: 1) Each satellit[...]

55 When the master or back-up master breaks down, the master declaration procedure should be taken to inform satellites of the breakdown. (1) When the master breaks do wn – Master declaration at the bac k-up master Flow of a master declaration at the back-up master 1) A satellite detects a breakdown of the master through the system retry function[...]

56 The master declaration procedure is as follows: 1. Enter the PGM2 mode from the mode selection window. 2. Select “DECLARATION” and press the e key. The DECLARATION window will appear. 3. Select “MASTER DECLARE” and press the e key. While the master is down, the back-up master performs T-LOG polling as well. NOTE[...]

57 (2) When the bac k-up master breaks down – Master dec laration at the master Flow of a master declaration at the master 1) A satellite detects a breakdown of the back-up master through the system retry function when sending updated GLU data (and clerk data*) to both the master and back-up master. At this point, the message “BACKUP DOWN?” a[...]

58 When the master or back-up master recovers from a breakdown, the recovery declaration operation should be taken to inform satellites of the recovery. (1) When the master recover s from a breakdo wn – Recovery declaration at the back-up master Flow of a recovery declaration at the back-up master 1) The recovery declaration operation is done at [...]

59 The recovery declaration procedure is as follows: 1. Enter the PGM2 mode from the mode selection window. 2. Select “DECLARATION” and press the e key. The DECLARATION window will appear. 3. Select “RECOVER DECLARE” and press the e key.[...]

60 (2) When the bac k-up master recover s fr om a breakdown – Recovery declaration at the master Flow of a recovery declaration at the master 1) The recovery declaration operation is done at the master. 2) Each satellite stops sending updated GLU data (and clerk data*) to the master temporarily. 3) The master sends the updated GLU data (and clerk[...]

61 5 Err or Reco very With the manual clear operation, you can clear various item memories when necessary. This operation should be done only when the master or system breaks down. (1) Manual c learing procedure In case of trouble, you can compulsively clear item memories causing the trouble and restore your system using the following procedure, Cl[...]

62 (2) List of manual c learing items Manual clearing of the clerk sign-on state Manual clearing of the ‘GLU data in use’ state Manual clearing of the GENERAL (dept. and transaction) data memory Manual clearing of the hourly sales data memory Manual clearing of the clerk sales data memory Manual clearing of the cashier sales data memory Manual [...]

63 If a transmission job from the master to a satellite is not performed successfully, the master either terminates the job immediately or awaits a command given through the keyboard, depending on whether the system retry function is disabled or enabled. When the system retry function is enabled, the master awaits entry of a command and retries acc[...]

64 (2) When the system retry function is enabled If a transmission error relating to a satellite occurs, the relevant window will appear on the display of the master and the master awaits entry of one of the following commands given through the keyboard: A) RETRY command (selection from the menu or press of the 1 key) B) ABORT command (selection fr[...]

65 6 B ASIC SPECIFICA TIONS f or LAN Transmission system: 10Base-T/100Base-T Transmission speed: 10 Mbits/sec / 100Mbits/sec Transmission distance: Segment length max. 100m Transmission cable: Twisted pair cable No. of connectable machines: Master: 1 Satellites: max. 31 * Up to 31 machines are operable with batch processing. Up to 15 machines are o[...]

UP820F820NV_2IE10[...]