Siemens OPTISET E ADVANCE manual

Hicom 118 optiset E standar d optiset E ad v ance / ad v ance plus optiset E memor y s[...]

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3 User Guide Introduction .............................................................................................. 5 Executive / Secretary Features .............................................................. 7 Dial Executive / Dial Secretary ................................................................ 7 Answering Calls for Executive/s [...]

4 User Guide - Cont’ d Optional Features .................................................................................. 22 Programming Keys ................................................................................. 22 System Abbreviated Dialling .................................................................. 23 Last Number Redial ..[...]

5 Intr oduction This guide is designed to assist extension users on a Siemens Hicom 118 Communication System to use all authorised features. Your extension may not be authorised ∗ ∗ ∗ ∗ ∗ to use all features. The Siemens representative can confirm features that are available to you. ∗ ∗ ∗ ∗ ∗ - authorised features are those feat[...]

6 Intr oduction - Cont’ d The telephones are easily recognised by three dialogue keys namely: ✔ Yes Key Forward Scroll Key Backward Scroll Key The Siemens optiset E Digital Feature telephones operate via a Menu- controlled User Guidance Display System. The display will automatically offer you a choice of the available options most suited to the[...]

7 Dial Executive / Dial Secretary The Dial Exec / Dial Secr keys have multiple functions These keys provide direct access to the Executive or Secretary without using the Transfer option. The LED indicates when the Executive or Secretary is busy on a call. Transfer a Call to the Executive or Secretary. - press Dial Executive / Dial Secretary key - a[...]

8 Ans wering Calls f or Ex ecutive/s When the Secretary is FREE , calls for the Executive/s will ring on the Secretary’s extension. Answer Call for Executive/s when FREE CALL from: external ans. incoming call? - Exec LED will flash on Secretary extension - lift handset or press Speaker key Transfer the call - press Dial Executive key - announce t[...]

9 Exec Ring er Options Incoming calls for the Executive may be routed in several ways for answering:- 1 Ring on Secretary’s extension 2 Ring on Executive’s extension 3 Ring on both extensions 4 Ring on any other selected extension Ring on Secretary’s extension - press Exec Ringer key on Secretary extension - Exec Ringer LED is on Incoming cal[...]

10 Call Forwar ding / Diver t This feature allows for 3 types of forwarding, or diversion, of your calls to an extension of your choice. If the Secretary is diverting calls to a destination which is different from the Executive’s destination then the Exec Ringer key must not be pressed. Programme Call Forwarding / Divert - press Divert key divers[...]

11 Internal and External Dialling Handset Operation - lift handset, listen for internal dial tone - dial the required extension number or external number preceded by line access code (code is normally 0 ) Handsfree Operation - do not lift handset - dial the required extension number or external number preceded by line access code (code is normally [...]

12 Call T ransf er You may transfer an internal or external call from your extension to any other extension or to the switchboard. Transfer to a Free Extension (Announcing the Call) - press ✔ ✔ ✔ ✔ ✔ key to confirm enquiry option - dial required extension - announce the call and replace handset Transfer to a Free Extension (Call not Annou[...]

13 Call T ransf er - Cont’ d If the extension remains busy or unanswered the call will automatically be transferred back to your extension. recalling from: 23 ans incoming call? - lift handset[...]

14 Enquiry Call This feature allows you to hold an existing call, dial another extension or an external number, conduct a conversation without the original caller overhearing, and then return to the original caller. This call can also be converted to a 3 Way conference . Activate Enquiry Call - press ✔ ✔ ✔ ✔ ✔ key to confirm enquiry optio[...]

15 3 W ay Conference You are engaged on a call and wish to include a third party. The third party may be either external or internal. Activate Conference - you are engaged on a call - scroll to set up Conference option - press ✔ ✔ ✔ ✔ ✔ key please dial return to held call - dial required extension or 0 and external number ext 12 Conferenc[...]

16 Call Pic kup The Call Pickup feature allows you to answer any ringing extension in your pickup group from your telephone. Activate Call Pickup An extension within your pickup group is ringing - Call Pickup LED flashes - a ping ring will also alert you to an incoming call CALL for: 23 group pickup? - lift handset, listen for internal dial tone - [...]

17 T ransfer a Second Caller Answer Second Call If you are busy on a call when the Call Pickup LED flashes and you wish to answer the waiting call. - ask existing caller to hold - press Call Pickup key - first call is placed on hold - second call is now on the line external return to held call? Transfer Second Call - scroll to enquiry? option - pre[...]

18 Call P ark This feature allows you to Park an external or internal call on your extension to be retrieved at any extension or from the switchboard. There are 10 Park positions (0-9 on keypad). Park a Call - press Park key plus location number (0-9) - replace handset - call is now parked Retrieve a Parked Call before Recall - lift handset, listen[...]

19 Call Bac k Call Back requests can be left on extensions which have been rung and not answered or are busy. Activate Call Back Busy - called extension is busy - press ✔ ✔ ✔ ✔ ✔ key to confirm Call Back? option CALL BACK set - replace handset or press Release key The system will automatically call you back when both your extension and th[...]

20 Call Forwar ding / Diver t This feature allows for 3 types of forwarding, or diversion, of your calls to an extension of your choice. Programme Call Forwarding / Divert - press Divert key diversion type: 1=all calls? - scroll to required type of forwarding (1,2 or 3) - press ✔ ✔ ✔ ✔ ✔ key to confirm to: - enter required extension numbe[...]

21 Electr onic T elephone Loc k This feature allows you to lock your extension by dialling your code, which prevents unauthorised use of your extension. The initial or default code is 00000. Set your Lock Code - dial ∗ ∗ ∗ ∗ ∗ 93 - dial default Lock Code (00000) - dial new Lock Code (5 digits) - dial new Lock Code again Lock your Extensio[...]

22 Pr ogramming Ke ys Spare keys on the optiset E telephone and on the add-on Key Module are available for programming of direct dialling numbers, internal or external. Hicom Function keys These keys are programmable by yourself for any required Hicom features. Programme Function keys - dial ∗ ∗ ∗ ∗ ∗ 91 - press required key to be program[...]

23 System Abbre viated Dialling The system allows for the storage of 256 external telephone numbers. By utilising the System Abbreviated Dialling, you will be permitted to dial specific numbers that would be outside your normal trunk barring limits. Use the System Abbreviated Dialling - select the relevant access code from the Abbreviated Dialling [...]

24 Night Ser vice When the Night Bell rings - dial ∗ ∗ ∗ ∗ ∗ 423 - you are now connected to the caller Check with System Administrator if any other type of Night Service is operational. V olume / T one Settings The Plus and Minus keys allow for the individual setting of the levels of speech, ringing and ring tones. Change Handsfree volume[...]

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27 Electr onic Notebook Programme External Numbers and Names - press MENU key - press 8 key - enter required name - press 8 key - enter required number (preceded by 0 for external no.) - press 8 key - enter additional information (i.e. company name or cell number) - press 8 key (up to 5 rows can be used for other information) - press END key to exi[...]

28 Siemens Telecommunications (Pty) Ltd. Private Bag X71 Halfway House 1685[...]