Sony GR170K manual

Conf idential PCG-GR150/GR150K/GR170/GR170K SERVICE MANUAL NOTEBOOK COMPUTER 9-872-218-11 Lineup : PCG-GR150 PCG-GR150K PCG-GR170 PCG-GR170K For American Area US Model Canadian Model Illust : PCG-GR170K S400[...]

— 2 — PCG-GR150/GR150K/GR170/GR170K (AM) Inf ormation in this document is subject to change without notice. Sony and V AIO are trademarks of Sony . Intel logo and Intel Inside logo are registered trademarks of Intel Cor poration. Pentium MMX is a trademark of Intel Corporation. Microsoft, MS-DOS, W indows, the W indows 95 and W indo ws 98 logo [...]

— 3 — T ABLE OF CONTENTS CHAPTER 1. REMO V AL 1-1. Flowc hart ......................................................................... 1-1 1-2. Main Electrical Parts Location Diagram ......................... 1-1 1-3. Remov al ........................................................................... 1-2 1. HDD, Battery Door .................[...]

1-1 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) CHAPTER 1. REMO V AL 1-1. Flowc har t • P XX means pages that appears in this manual. • Remember that hard disk dri ves are easily damaged by vibration. Always handle with care. POWER OFF HOOD KEYBOARD ASSY SO-DIMM BA TTERY PA C K BA TTER Y DOOR MODEM CARD KEYBOARD UNIT P ALM REST ASSY PC CAR[...]

1-2 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) 1-2. Main Electrical P ar ts Location Diagram Inv er ter Unit Modem Card IFX-159 Board CNX-140 Board SWX-79 Board SWX-78 Board LEX-31 Board PWS-16 Board VIF-17 Board MBX-55 Board SO-DIMM CPU Speaker Speaker HDD Combination Drive DC F an Heat Sink (AL) PC Card Connector LCD Unit[...]

1-3 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) 1-3. Remov al 1. HDD, Battery Door 2 Batter y Door 3 Screw M3 (Blac k) 3 Screw M3X4 (X2) (Gold) 5 HDD Brac k et HDD Sheet 4 Screw M3X4 (X2) (Gold) 6 HDD 5 HDD Assy 4 1 1 T wo Claws 2 HDD Door[...]

1-4 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) 2. Combination Drive, CNX-143 Board 1 Special Head Screw (M2X4) (X2) (Black) 3 Screw M2 (X2) (Silv er) 5 Ba y Case 4 2 Screw M2 (X2) (Silv er) 8 Screw (M1.7X3.5) (X2) (Black) 7 Screw (M1.7X3.5) (Black) 6 CNX-143 Board CN7501 Ba y Board Sheet q; Combination Drive 9 CD Ba y Bezel 3 D VD-RW Assy 2 1[...]

1-5 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) 3. Hood Ke y Board Assy , Keyboar d Unit 4. DC Fan, Nickel Hydr ogen Battery F our Cla ws 6 Hood K ey Board Assy Label ID (U) 4 5 3 2 Special Head Screw (M2X4) (Black) qa K eyboard Unit q; Brac k et K eyboard Plate K eyboard Plate K eyboard2 7 Special Head Screw (M2X4) (Black) 8 9 1 Cushion (Hood[...]

1-6 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) 5. Hinge Cover 1 T wo Claws T wo Cla ws T wo Cla ws 4 T wo Hinge Co v ers 3 T wo Cla ws Hinge Cov er T wo Cla ws Hinge Cov er 2 T wo Claws : claw par t[...]

1-7 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) 6. Display Base 5 Fiv e Claws 4 Claw 3 1 Screw M3 (X2) (Blac k) 9 Displa y Base Displa y Assy 8 7 2 Special Head Screw (M2X6) (X4) (Gold) VIF-17 Board CN9321 6[...]

1-8 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) 7. Escushion (Jog) 8. P alm Rest Assy 3 Escushion (Jog) Switch (Back) F our Cla ws 1 2 Note : When removing the Escushion (Jog), be careful not to damage the Switch (Back). 4 0 Numbr P3 Kind Screw (M2X16) (X2) (Black) 1 MBX-55 Board CN2002 3 Special Head Screw (M2X6) (X5) (Gold) 2 Special Head Sc[...]

1-9 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) 9. Latch Detector Assy , LEX-31 Boar d, PWS-16 Board 10. Heat Sink (AL) , VIF-17 Board 1 Special Head Screw (M2X4) (X2) (Black) 5 Special Head Screw (M2X4) (X3) (Black) qf Special Head Screw (M2X4) (Black) qg Brac k et Ba y Assy qd Har ness (10p) MBX-55 Board CN2601 MBX-55 Board CN2003 MBX-55 Boa[...]

1-10 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) 11. MBX-55 Assy 12. PC Card Connector , MBX-55 Boar d, IO Bracket Assy 1 Special Head Screw (M2X4) (Black) 3 0 Numbr P3 Kind Screw (M2X16) (X2) (Black) 4 Screw (MBX) (Silv er) 8 Cap Ether net 6 Special Head Screw (M2X4) (X2) (Black) 7 MBX-55 Assy 5 Spacer (PWS) (X2) (Silv er) 2 Brac k et 1394 3 [...]

1-11 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) 13. SWX-79 Board, T ouch P ad 14. Speaker , SWX-78 Boar d, IFX-159 Board 5 Special Head Screw (M2X4) (X2) (Black) 8 Special Head Screw (M2X4) (X2) (Black) q; SWX-79 Board 9 Br a cket (Jog) 3 Button Holder 7 Fle xib le PWB qs Plate (GND) qd Escushion (TP) Eight Claws qf T ouch P ad 1 Claw qg P al[...]

1-12 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) 15. SO-DIMM 16. Modem Card, CNX-140 Board 1 Special Head Screw (M2X4) (Black) 2 DIMM Door Assy b a a a → b Remov al of SO-DIMM Slot f or the standard memor y (Compulsor y). PCG-GR170/GR170K Only 1 Special Head Screw (M2X4) (Black) 2 Modem Door Assy 6 Modem Card MBX-55 Board CN1601 CNX-140 Boar[...]

1-13 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) 17. LCD Section – Made by SH/HI – 1. Bez el 14 Assy : claw par t 5 Bezel 14 Assy Displa y Assy 3 Cov er Screw Low er (X2) 1 Cov er Screw Upper (X2) 2 Special Head Screw (M2X4) (X2) (Black) 6 Special Head Screw (M2X4) (X2) (Black) 7 Special Head Screw (M2X4) (X2) (Black) q; LCD Unit 9 8 4 Spe[...]

1-14 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) 2. LCD Unit, Bracket LCD L (SA), Bracket LCD R (SA) 3. In ver ter Unit, LCD Harness, Display Assy 1 +P M2X3 Lock (X2) (Gold) 2 Brac k et LCD L (SA) 4 Brac k et LCD R (SA) 3 +P M2X3 Lock (X2) (Gold) 5 LCD Unit 3 Special Head Screw (M2X4) (Black) 4 LCD Har ness 2 Inv er ter Unit 1 Displa y Assy[...]

1-15 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) 1-4. Replacing the CPU 1. Removing the CPU 2. Installing the CPU NO TE: Rotate a flat-blade scre wdr i ver to the lock position securely . If not, the operation of the CPU may become unstable. 1 1 2 2 2 CPU Lock release position Lock position Lock release position Lock position 1 CPU CPU socket [...]

1-16 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) (END) 1-5. DIP Switch Setting of the MBX-55 Boar d Set the DIP switch on the MBX-55 board (main board) to match with the LCD that is used in this computer , because sev eral types of LCD are used as shown in the follo wing table and the DIP switch setting dif fers depending on the LCD type. MODE[...]

2-1 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) CHAPTER 2. SELF DIA GNOSTICS Please conf irm “ Self Diagnostics ” method which will be informed you with distribution of “ Self Diagnostics ” software. A TTENTION (END)[...]

Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) (END) 3-2 3-1 CHAPTER 3. BLOCK DIA GRAM FPC C N X -140 MDC A M BIT I F X-159 VIF - 1 7 PWS- 1 6 PWS SWX-78 LEX-31 -16 SWX - 7 9 FWH Int. KBD CPU Tualat i n (Cache=5 12kB) PCG-GR Series/PCGA-PRGR1 BLOCK DIAGRAM R e v. 1.00 5 th/June./'01 Almad or-m GMCH -m Memory Subsy stem P C 1 3 3 S O-DIMM SO [...]

Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) (END) 4-2 4-1 CHAPTER 4. FRAME HARNESS DIA GRAM From board to connector (direct connection) Harness (connector at both end) Harness (soldered at one end) Connectors soldered on board and appearing on the panel MEMORY STICK LCD HARNESS CN1601 1 2 29 30 CN5002 12 CN8101 21 22 1 2 CN502 CN501 CN4001 143[...]

5-1 CHAPTER 5. EXPLODED VIEWS AND P ARTS LIST NO TE: • The mechanical par ts with no ref erence number in the exploded vie ws are not supplied. • Items marked “ * ” are not stock ed since they are seldom required f or routine service. Some delay should be anticipated when ordering these items. • When two or more parts are shown in paralle[...]

5-2 Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) Ref.No. Part No. Description Ref.No. Part No. Description 5-1. Main Section 1 4-653-760-01 ESCUSHION (TP) 2 1-796-166-11 PAD, TOUCH 3 X-4623-630-2 ASSY PALMREST 4 4-653-746-01 ESCUSHION (JOG) * 5 4-653-796-11 PLATE GND 6 1-761-425-11 PWB, FLEXIBLE * 7 4-653-795-11 BUTTON HOLDER * 8 4-653-756-11 B[...]

Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) 5-3 5-4 82 GR170/GR170K Only 22 98 A B C N P N P B D D E I I K K H H J Q Q E F O A G 1 2 B13 B2 89 B3 B13 B2 B1 B13 B3 B3 B3 B8 B8 B5 B5 4 3 70 5 84 6 9 10 11 12 13 14 16 17 15 18 19 20 22 Supplied with 15 Supplied with 3 23 25 95 96 26 27 90 28 29 71 72 66 75 30 31 32 33 34 35 36 37 38 88 38 39 40 4[...]

Conf idential PCG-GR150/GR150K/GR170/GR170K (AM) Ref.No. Part No. Description Ref.No. Part No. Description 5-2. LCD Section – Made b y SH /HI – 5-5 5-6 401 402 403 B2 B3 B3 B3 B3 B3 B3 B16 B16 404 407 406 405 408 409 410 411 412 413 415 416 417 418 Supplied with 402 A A B B C C D D 419( ∗ 1) 401 4-653-722-01 COVER SCREW LOWER 402 X-4624-046-1[...]

1 VA I O ® Notebook Quic k Star t PCG-GR150/150K PCG-GR170/170K[...]

V AIO® Note book Qu ick Star t 2[...]

3 Contents 1 Welc ome . ..... ....... ..... ..... ..... ....... ..... .... ..... ....... .. 5 Features .............................. .................. ........................... ............... 6 Unpacking You r Notebook ........... ........................... .................. ...... 7 Registering Your Noteboo k .................. ............[...]

V AIO® Note book Qu ick Star t 4 Troubleshoot ing the Modem ..................... ....................................54 Troubleshoot ing Audio ..................... .................. ...........................55 Troubleshoot ing the Print er ............. ........................... ..................56 6 Getti ng Help ......... ..... ....... .[...]

5 2 We l c o m e Congratul ations o n your pur chase of the S ony V AIO ® Notebook. S ony has combined leading -edge technology in audio, video, co mputing, and communications to pro vide you with state-o f-the-art personal comp uting. In this chapter , you will f ind information on th e follo wing topics: ❑ Features ❑ Unpa ckin g Y o ur No te[...]

V AIO® Note book Qu ick Star t 6 Features ❑ Exceptional perfo rmance — Y our notebook includ es a Mobil e Intel ® Pentium ® III processor -M * and a V .90/K56fle x-compat ible modem. † ❑ Portability — Rechar geable battery pack pro vides ho urs of u se without A C po wer . ❑ Sony au dio an d vid eo qua lity — E njoy h igh -qua lit [...]

Unpac king Y our Notebook 7 Unpac king Y our Notebook Remo ve the follo wing hardwa re ite ms from the b ox: Main unit * * Th e remova ble hard di sk drive and removable op tical disc drive ar e prein stalled in your noteb ook. Po w e r c o r d AC a d a p t e r Rechar geable battery pac k W eight save r[...]

V AIO® Note book Qu ick Star t 8 Documentation ❑ VA I O ® Notebo ok Quic k Start — Cont ains info rmation on u npacking and settin g up your n otebook, supplem entary upd ates, and s oftware information. ❑ Micr osof t ® Windows Millennium Editio n Getting S tarted or Micr osoft ® Win dows 2000 Pr ofessional E dition Getting Sta rted ma nu[...]

Regis tering Y our Notebook 9 Registering Y our Notebook T ake adv antage of Sony’ s commitment to quality customer support and recei ve these be nefi ts by re gisterin g your not ebook: ❑ Sony Customer Su pport — T a lk to a Support Representative to troubles hoot pr oblems yo u may be ha ving wit h your not ebook. ❑ Limited W arranty — [...]

V AIO® Note book Qu ick Star t 10[...]

11 3 Setting Up Y our V AIO ® Notebook In this chapter , you will find information on ho w to set up and install your So ny VA I O ® Notebook . The follo wing topics are discussed : ❑ Locating C ontrols and Ports ❑ Connecting a Po wer Source ❑ Starti ng Y our Notebook ❑ Shutting Down Y o ur Notebook ❑ Using P o wer Sa ving Modes[...]

V AIO® Note book Qu ick Star t 12 Locating Controls and P or ts Fr ont 1 Memory Stick indicator 8 LCD (Liquid Crystal Display) screen 2 Num Lock ind icator 9 Keyboard 3 Caps Lo ck indicator 10 Speakers 4 Scroll L ock indicat or 11 Left and r ight buttons 5 Power indi cator 12 T ouchpad 6 Ba tter y 1 and 2 indi cat ors 13 B att er y ba y 7 Hard di [...]

Locati ng Contro ls and P or ts 13 Left 1 Back butt on for center Jog Dial ™ contro l 4 Memor y Stick ® slot 2 Center Jo g Dial ™ control 5 PC Card slots 3 CD-RW/DV D Combo Dr ive or DVD-ROM d rive in multi purpose bay * * Th is multi purpose b ay can house e ither an optic al disc d rive or a seco ndary battery. 6 i.LINK ® (IEEE 1394) S400 p[...]

V AIO® Note book Qu ick Star t 14 Right 1 Coolin g vent 2 Drive ba y with remo vable hard d isk drive 3 Batter y bay[...]

Locati ng Contro ls and P or ts 15 Bac k 1 Cool ing vent 6 Etherne t port 2 D C I n p o r t 7 USB ports 3 Pri nter port 8 Mode m jac k 4V G A p o r t 9 Microphon e jack * * Th ere is a protrudi ng dot above the Micro phone jack to further disting uish it from oth er jacks and ports. D o n ot conn ect a mi crophone to the H eadphon e j ack. 5 A V Ou[...]

V AIO® Note book Qu ick Star t 16 Bottom 1 Tilt stands 2 Multipurp ose bay R elease lever 3 Port replica tor connector[...]

Connecti ng a P ower Sourc e 17 Connecting a P ower Sour ce Y ou can use either A C po wer or a rechar geable battery pack as a po wer source. Using the A C Adapter 1 Plug the cable attached to the A C adapter into the DC In port on the notebo ok. 2 Plug one end of the po wer cord int o the A C adapter . 3 Plug the other end of the po wer cord into[...]

V AIO® Note book Qu ick Star t 18 ❑ When the A C adapter is not used, unplug it from the A C outlet. ❑ Use only the A C adapter supplied. Do not use an y other A C adapter . Using Battery P ower Y ou can us e one or tw o batte ry packs as a s ource of po wer. The second battery pack insert s into the multipur pose bay on the lef t side of th e[...]

Connecti ng a P ower Sourc e 19 2 Insert the battery pack into th e battery bay on the righ t side of the not ebook. 3 Lift the battery bay cov er up until it clicks into place. T o char ge the ba ttery pack 1 Connect the A C adapter to the n otebook. 2 Insert the ba ttery pack. The notebook auto matically charges the battery . The battery indicato[...]

V AIO® Note book Qu ick Star t 20 T o view batter y indicators There are tw o battery indicators on the n otebook. One indicator is for th e primary battery pack located in the battery bay . The second indicator is for the optional secondary battery pack that can be inserted into the m ultipurpose bay . Battery indicator s Batter y Indicator Descr[...]

Connecti ng a P ower Sourc e 21 T o re move the b att er y pa ck 1 Push the battery bay cover do wn to open it. 2 Pull out the battery pack. 3 Push in and lift up the batter y bay cov er until it clicks. Notes on the batter y ❑ T o determine th e remaining battery char ge, see “Displaying Battery Information” in the online User Gu ide for mor[...]

V AIO® Note book Qu ick Star t 22 ❑ Y ou can extend battery life by changing the po wer management modes in the Power Panel utility . See “Using Po wer Saving Modes” on page 25 for more information. ❑ The battery pack supplied with your notebook is a lithium-ion bat tery and can be rechar ged at any time. Char ging a partially discharged b[...]

Star ting Y our Notebook 23 Starti ng Y o ur Notebook 1 Slide the LCD lock lev er in the direction of the arro w , and lift the cover . 2 Press the power b utton on top of the notebook until the green power indicator turns on. Opening the noteb ook ✍ (Windo ws M e™ only ) When star ting yo ur note book f o r the first ti me, the V AIO InitMana [...]

V AIO® Note book Qu ick Star t 24 3 If necessary , adjust the brightness con trols for the LC D display as follo ws: ❑ T o decrease brigh tness, press Fn+F5 then the do wn or left arro w ke y . ❑ T o increase brigh tness, press Fn+F5 then th e up or right ar ro w ke y . Shutting Down Y our No tebook 1 Click the Start button on the W indows ® [...]

Using P ower Sa ving Modes 25 Using P ower Sa ving Modes When you use a battery as the sour ce of po wer for your not ebook, yo u can tak e adv antage of po wer management settings to conserve battery life. In addition to the normal operatin g mode, whi ch allo ws you to turn of f specifi c de vices, your noteboo k has two distin ct power saving mo[...]

V AIO® Note book Qu ick Star t 26 T o act ivate Hiberna te mode T o acti v ate Hibernate mode, press the k ey combination Fn+F12. T o re tur n to no rm al mo de T o return to normal mo de, turn on t he notebook b y press ing the po wer b utton. The noteb ook retur ns to its pre vious stat e. ❑ T ime required to return to normal mode Standby requ[...]

27 4 Adding Memory Yo u r S o n y VA I O ® N otebook enab les you to install and repl ace memory modules to expand the functionality of your notebook. In this chapter, you will find information on the following topics: ❑ Precautions and Procedures ❑ Remo ving a Memor y Module ❑ Installing a Memory Module ❑ V iew ing the Amou nt of Memor y[...]

V AIO® Note book Qu ick Star t 28 Dep endi ng on the m ode l you purc has ed, e ithe r 128 M B of mem ory is preinsta lled in on e of the t wo a vailabl e memory modu le bays ( 128 MB x 1), or 256 MB of memory is preinstall ed utilizi ng both memo ry modu le bays (128 MB x 2). Y ou can replace bo th memory modules with optiona l 256 MB memory mod [...]

Precautio ns and Pro cedures 29 Models with 128 MB Memory T ypical expansion me mory configurat ion Models with 256 MB Memory T ypical expansion memory configu ration T otal System Memor y (MB) Slot 1 (MB) Slot 2 (MB ) 128 128 192 128 64 256 128 128 384 128 256 512 256 256 T otal System Memor y (MB) Slot 1 (MB) Slot 2 (MB ) 256 128 128 384 128 256 [...]

V AIO® Note book Qu ick Star t 30 Remo ving a Memor y M odule 1 Shut do wn your no tebook an d disco nnect all peripheral d evi ces, such as your print er . 2 Unplug the noteb ook and remo v e the battery pack(s ). 3 After the notebook has cooled, loosen and remov e the screw th at secures the cov er of the memory bay on the bo ttom of yo ur noteb[...]

inst alling a Memo r y Modul e 31 6 T i ght en t he scr ew on the memo ry b ay cover . installi ng a Memor y Module 1 Fo llo w steps 1 t o 4 of “Rem ovi ng a Memory Mod ule” on pag e 30 for remo ving the preinstal led memory . 2 Remo ve th e ne w memory modu le from its packagin g. 3 Install the memory modu le by sliding it into the memory modu[...]

V AIO® Note book Qu ick Star t 32 Viewing the amount of m emor y 1 Restart the notebook , then click the Start b utton on the W indows taskbar . 2 Select Programs, then s elect Sony Noteboo k Setup, and click Son y Notebo ok Setu p. The So ny Not ebook Setup screen appears. 3 Click the “ About This Co mputer” t ab to v ie w the amo unt of syst[...]

33 5 About the Software on Y our Notebook Y our Sony V A IO ® Notebook is read y to help y ou work, play , learn, and communicate as s oon as you turn it o n. In this chapter , you will f ind information on the sof tware that comes w ith you r noteboo k and ho w to use the Reco v ery CDs: ❑ Ov ervie w of Softwa re ❑ Using Y our Reco v ery CDs[...]

V AIO® Note book Qu ick Star t 34 Overvie w of Software Adobe Acrobat ® Rea der ™ Adobe Systems, Inc. (http://www .adobe.com /) Acrobat R eader soft ware allows you t o view , navigate, and prin t electr onic doc ument s in Adobe Po rtable Docume nt Fo rmat (PDF), a n open f ile format that is in tended t o preserv e the fidelity of docum ents [...]

Ov er view of So ftwa re 35 CompuServe ® 20 00 CompuServe Interactive Service s, Inc. (http://www .co mpuserve.com/) CompuSer ve is the most com prehens iv e sourc e of organized busine ss and educat ional information o nline today . Comp uServe allows you to access the vastness of the Internet, without wasting tim e wadin g through it. Maximize y[...]

V AIO® Note book Qu ick Star t 36 Netscape Communica tor ® Netscape Commu nications Co rpora tion (http://h elp.netsc ape.c om/) Netscape Comm unicator is a n all-in- one Internet to ol that makes it e asy to bro wse the web, send In ternet e-mail, chat, read newsgroups, and compos e great W eb docume nts. Norton AntiV irus ™ Symantec Co rpora [...]

Ov er view of So ftwa re 37 Quick en ® 2001 Intuit, I nc. (http://www .intuit.com/support/) Quicken is a fast, eas y way to organize yo ur finances. Qui cken works just li ke your checkb ook, so it is easy to l earn and u se. Quicken ma nages al l your finances, bank accounts, credit ca rds, in vest ments, and l o ans. Y ou ca n e ven pay you r bi[...]

V AIO® Note book Qu ick Star t 38 Smart Connect (Windo ws 200 0 only) Sony Elec tr onics Inc. ( http://www .sony .com/pc supp ort/) Smart Connect allows you to use an i.L INK cable to co nnect yo ur V AIO Notebook to anothe r V AIO co mputer that sup ports Smart Con nect. Y ou can then use one computer t o copy , delete, an d edit files on the oth[...]

Using Y o ur Recov er y CDs 39 Using Y our Recovery CDs The follo wing sections describe ho w to use the Application Recov ery , Driv er Recover y , and System Recovery utilities. Using the Application Reco ver y CD(s) The Applicat ion Recov ery CD utility enables y ou to reinstall individual applications if they become co rrupted or are accidental[...]

V AIO® Note book Qu ick Star t 40 Using the Dr iver Reco ver y CD The Driv er Recov er y CD ut ility enables you to reinstall individual driv ers if they become corrup ted or are accidentally erased. Y ou can reinstall an indi vidual dri ver to correct a pro blem that you are e xperiencing with your com puter , hardware, o r software application. [...]

Using Y o ur Recov er y CDs 41 The System Reco very C D contains a back up copy of all th e software or iginally install ed on yo ur hard disk driv e. It can be used on ly to r ecov er the hard disk of the noteboo k y ou purchased. The System Recov ery utility gives you Full Restore with Format. That is, it formats the hard dis k dri ve, then resto[...]

V AIO® Note book Qu ick Star t 42 7 Check that “Y es” is selected, then pr ess Enter . The notebook restarts from the Reco very CD. ✍ Y our syst em may in clude one or two System Recover y CD (s). If yo u have two System Recover y CD(s), in sert the fi rst CD to run the System Recover y pr ogram. Y ou are prompted t o insert the se cond CD o[...]

43 6 T r oubleshooting Y ou may encount er common probl ems when using your Sony V AIO ® Not ebook. Since many problems hav e simple solutio ns, try the suggestion s provided in this chapter befo re you c ontact Sony PC Su pport (http://www .s ony .c om/pc suppo rt). This chapter provides you with information on the following topics: ❑ T r oub l[...]

V AIO® Note book Qu ick Star t 44 T r oubleshooting the Notebook (W indows Me only) When starting your notebook for the first time, the V AIO InitManager dialog b ox will appear . Please select “OK” to be gin initial setup. If you do not ex ecute the initial setup, you cannot use part of V AIO o riginal hardw are function s such a s Po wer Man[...]

T rou ble shooting the Notebook 45 4P r e s s to select Exit, then press to select Get Default V alues. The message “Load d efault con figur ation no w?” appears. 5 Select Y es and press Enter . 6 Select Exit (Sa ve Changes ), and then p ress Enter . The message “Sa ve Conf iguration changes and exit n ow?” ap pears. 7 Select Y es, and then[...]

V AIO® Note book Qu ick Star t 46 If your n otebook continue s to displ ay the mes sage “Operatin g system no t found, ” and W indo ws does not s tart, use y our suppl ied Sy stem Reco very CD to restor e the software titles sh ipped with your notebook. S ee “Using the System Recovery CD(s)” on page 40 for more infor mati on. My notebook s[...]

T rou ble shooting the Notebook 47 My notebook does not enter the po wer sav ing mode I selected. (Wi ndows Me only ) ❑ Click Start, point to Pro gram, point to Accesso ries, point to System T ools, and then click Syst em Information. The Help an d Support w indo w appear s. ❑ Click Syst em Configuration Utility under the T o ols menu. ❑ Clic[...]

V AIO® Note book Qu ick Star t 48 T roubl eshooting the LCD Screen My LCD screen i s b lank. ❑ Check th at the noteboo k is plug ged into a p o wer source and that it is turned on. ❑ Check th at the po wer indicator on th e notebook is on. ❑ Check that the battery pack is inserted properly and that it is charged. ❑ The noteb ook may be i n[...]

T roub leshooting th e Mouse and T ouchpad 49 T r oubleshooting the Mouse and T ouchpad My mouse does not wor k. ❑ If you a re using an external mo use, check that the mouse is plug ged into the mouse connector . See “Connecting a PS/2 Exter nal Mouse or K eyb oard” in the online V AIO ® Notebook User Guide for more informatio n. ❑ If you [...]

V AIO® Note book Qu ick Star t 50 The pointer does not mo ve while using the T ouchpad or Mouse. ❑ Press the W indows key and use the arro w keys to select Shut Do wn. When the Shut D own W indo ws dialog box appears , press Ente r . ❑ (W indo ws Me) If you cannot turn of f your notebo ok as described in the st ep abov e, press Ctrl+Alt+Delete[...]

T rou bles hooting D rive s, PC Cards , and P eripheral De vices 51 T r oubleshooting Drives, PC Car ds, and P eripheral De vices My flopp y di sk drive ( optional) cannot write to a fl oppy di sk. ❑ Check that the optional, external flop py disk dri ve is p roperly connected to your noteb ook. See “Connecting an External Floppy Disk Dri ve” [...]

V AIO® Note book Qu ick Star t 52 My optical disc drive tr a y does not open. ❑ Check that the notebook is turned on. ❑ Press the Eject b utton on the optical disc dri v e. ❑ If the Eject b utto n does not wor k, open the tray b y inserting a sharp, pointed object (such as a paper clip) in th e hole to the right o f the Eject b u tton. I can[...]

T roub leshooting So ftwar e 53 T r oubleshooting Software My software pr ogram stops r esponding or c rashes. Contact the software publ isher or des ignated pr ovider f o r technical support. Refer to “Using the Sys tem Reco very CD(s)” on page 40 for more informat ion. When I cli c k an application ic on, the message “Y ou m ust insert the [...]

V AIO® Note book Qu ick Star t 54 T r oubleshooting the Modem My modem does not w ork. ❑ Check that the phone line is plugged in to the line jack. See “Conn ecting a Phone Line” in the o nline V AIO ® Notebook User Guide for more information. ❑ Check that the ph one line is wo rking. Y ou can check the line b y plugging in an ordin ary ph[...]

T roub leshooting A udio 55 T r oubleshooting A udi o My speakers make no sound. ❑ If the b uilt -in speaker s are turned of f, press Fn+F3 to turn o n the speakers. Y ou can also turn on the speaker s using the center J og Dial control. ❑ If the speak er v o lume is turned to th e minimum, press Fn+F4, and then pr ess or to increase the v olum[...]

V AIO® Note book Qu ick Star t 56 T roubl eshooting the Printer I cannot print. ❑ The def ault sett ing for the printer po rt mode i s correct for most pr inters. If you c ann ot pr int, try c hang ing t he pr int er po rt mo de . In Sony N ote book Setup, select the Printer tab . If the printer port mode is set to ECP , chang e it to bi-directi[...]

57 Getting Help Son y pro vides yo u with se veral sup port resour ces to answer quest ions abo ut your Sony V AIO ® Notebook or the preinstalled soft ware. In this chapter , you will find information on where to f ind and use the resources av ailable to you: ❑ Suppor t Options ❑ V AIO Support Agent[...]

V AIO® Not ebook Quic k Start 58 Suppor t O ptions If you ha ve q uestions about your n otebook o r the prei nstalle d softwa re, refer t o the follo wing resources for answers in the sequ ence listed belo w . 1V A I O ® Notebook Use r Guide This online V AIO ® No tebook Us er Guide and printed VAIO ® Not ebook Quick S ta rt provid e you with i[...]

V AIO Supp or t Agent 59 V A IO Supp or t Ag ent V AIO Support Agent helps you repai r your o wn softwa re problems wi thout the assistance of a s upport analys t. V AIO Support Agent's ad van ced diagnostic technology iden tifies and tracks char acteristics of your software applications and basic netwo rk settings. Th ese diagnostics prot ect[...]

V AIO® Not ebook Quic k Start 60 1 From the V AIO Support Agen t main windo w , click the Quick Fix W izard bu tton. The W elcome window appear s. 2 Click Next. The “Quick Fix W izard: Begin V A IO Support Agen t Diagnost ics” dial og box app ears. 3 Select the “Diagnose and fix my software” op tion. 4 Select the software you wish to rep a[...]

V AIO Supp or t Agent 61 Using Common Solutions Common Solut ions of fers automated, One-Click Fixes to repair common software p roblems. These solutions can in tegr ate information such as kno wledge base articles and Frequ ently Asked Questions (F A Qs). Y ou can run One-Click Fix es direct ly from V AIO Support Ag ent or from a W eb bro wser . 1[...]

V AIO® Not ebook Quic k Start 62 3 Click t he resize arro ws next to the Supp ortAction catego ries to e xpand or collapse the cate gories. 4 Select the appropriate Supp ortAction from the list. 5 Click Ru n or double-click the desired Support Action. The a vai lable SupportActions are shown in bold type. About A utomatic Updates The V AIO Sup por[...]

V AIO Supp or t Agent 63 Y ou can cho ose fro m four resp onse opt ions: ❑ Gi ve the Agent your perm ission to contact the Son y Support Server for any updates or f ixes that are a vailable specif ically for y our computer . The Agent continues to prom pt you f or your per mission t o retrie ve upda t es. ❑ Gi ve the Agent your perm ission to c[...]

V AIO® Not ebook Quic k Start 64 ambu lance icon on your task tray to blink. Y o u should al ways check the ambu lance icon in the task tray after the system checks for updates. If the icon is blinking, double-click the amb ulance icon to v ie w the update . V AIO Suppor t Agent Properties T o control the V AIO Su pport Agent automatic update feat[...]

V AIO Supp or t Agent 65 Using Support Central The Supp ort Central feature uses Intern et resour ces to help you f ix your sof tware. Support Central searches the Intern et for answers to your questio ns, additional information from knowledge base systems, and the latest software updates for your pr otected softwar e. Suppor t Central also let s y[...]

V AIO® Not ebook Quic k Start 66 ✍ Support Central retains you r registration information, so you are only required to register once. If you log on t o your compu ter with a differen t user name or h ave recovered you r system usi ng the System R ecover y CDs, Supp ort Central may require you to regist er again. Support Central: Registration pag[...]

V AIO Supp or t Agent 67 When you log on to Support Central, t he Cur rent Issues page displ ays, enabl ing you to continue w orking on your open issues or to close them if you are fini shed. Support Centr al has a tracking featu re that stores your current issues, enabling you to return and work on them later . Support Central: Current I ssues pa [...]

V AIO® Not ebook Quic k Start 68 If you l og on to Support Central w ith a ne w issue, or if you do not ha ve any open issues, the Support W izard appears. Y ou can be gin searchin g on the ne w issues. Support Central: Support Wizar d page ✍ Y ou must be co nnected to the Intern et to use Sup port Central .[...]

69 Inde x A AC adapter 7, 1 7 AC power 17 Applicatio n Recovery C D 39 B batter y packs 18 charging 19 inserting into battery bay 18 rechargeable 17 remo ving 21 brig htnes s adjusting 24 butt ons Start (W indows) 24 C cables powe r cor d 17 CD-RW/DVD Combo Drive 6, 13 charging battery pack s 19 choosing power sour ce 1 8 connecting phone l ine 26 [...]

V AIO® Note book Qu ick Star t 70 installing 31 removing 30 micropho ne troubles hooting 5 5 modem troubles hooting 5 4 mouse troubles hooting 4 9 N noteboo k start ing 23 troubles hooting 5 3 unpackin g 7 O optical disc drive 6 optical disc drive tray troubles hooting 5 2 P PC Card troubles hooting 5 2 ports DC In 17 power cord 17 switch 23 power[...]

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© 2001 Sony Elec tronics In c. Reprod uction i n whole or in pa rt without written permission is prohibit ed. All rights re served. Sony , V AI O, the V AIO logo, V AIO Smart, DVgate, Handycam , Media Bar , MovieShaker, Pictur eGear, and i.LINK ar e tradem arks of Sony . All other trad ema rks ar e trade marks or registere d trad emarks of their r[...]

Sony Corporation — 38 — 9-872-218-11 PCG-GR150/GR150K/GR170/GR170K (AM) This manual and the constituent data ma y not be replicated, copied nor reprinted in whole or in par t without prior wr itten authorization of Sony Corporation. English 2001G1600-1 © 2001 Sony Corporation Published b y MNC IT Planning & Control Dept. [SNT] List of PCG-[...]