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Buen manual de instrucciones
Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones Sony SAT-B65A. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica Sony SAT-B65A o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.
¿Qué es un manual de instrucciones?
El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual Sony SAT-B65A se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.
Desafortunadamente pocos usuarios destinan su tiempo a leer manuales Sony SAT-B65A, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.
Entonces, ¿qué debe contener el manual de instrucciones perfecto?
Sobre todo, un manual de instrucciones Sony SAT-B65A debe contener:
- información acerca de las especificaciones técnicas del dispositivo Sony SAT-B65A
- nombre de fabricante y año de fabricación del dispositivo Sony SAT-B65A
- condiciones de uso, configuración y mantenimiento del dispositivo Sony SAT-B65A
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas
¿Por qué no leemos los manuales de instrucciones?
Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de Sony SAT-B65A no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de Sony SAT-B65A y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico Sony en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de Sony SAT-B65A, como se suele hacer teniendo una versión en papel.
¿Por qué vale la pena leer los manuales de instrucciones?
Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo Sony SAT-B65A, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.
Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual Sony SAT-B65A. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.
Índice de manuales de instrucciones
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Página 1
4-089-401-11 © 2002 Sony E lectronics Inc. Reproduction in wh ole or in part w ithout written permission is prohibited. All rights reserved. DIRECTV D i g i t a l Satellite Receiver Operating I nstructions R SAT-A65A SAT-B65A Before you begi n usin g your Digital Satell ite Rece iver for the fir st tim e, follow th e inst ructions in “Ge tting S[...]
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Cov ered by one or more of the f ollo wing U .S . P atents: 6,075,526;5,828,419; 5,751,372; 5,694,176; and 5, 635,989. This product is subject to one or more U .S . or foreign patents pending. Sony Software License Agreement A TTEN TION: USE OF T HE SO FTWARE IS SUBJE CT TO THE SONY SOFTW ARE LICENSE TERMS SET FORTH ON P A GE 48. USING THE SOFTW AR[...]
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F or your saf ety and protection , read thi s entire O wner's Ma nual before y ou attempt to instal l or use your sa tellite system. In p ar ti cular , read this s afety section car efully . K eep this safety inf or mation where you can re f er to it if necessar y . Heed Caut io ns – All ca utions on the produ ct and in the opera ting ins tr[...]
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P ola rizat ion – This D IRE CTV ® Receiver is equi pped with a pl ug that will fit into the power out let only one way . Do not mod ify the pl ug defea ting this feature . If the plug doe s not fit, contact your e lectrician to replace you r outlet. T o prev ent elect ric shock, do not use this plug with an ext ension c ord or outlet unl ess yo[...]
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Servici ng – Do not att empt to servi ce thi s DIRE CTV ® Receiver yourself as opening or removing covers may expose you to da ngerous voltage or other hazards. Th ere are no use r servicea ble parts insid e. Refer all serv icing to qualified service perso nnel. Conditi ons Requir ing Service – Unplug the DIRE CTV Receiver from the wall outl e[...]
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vi Declaration of Conf ormity – Standa rds to wh ich Confor mity i s decl ared: FCC P ar t15 This Device co mplies with P art 15 of the FCC Rules. Operat ion i s subjec t to the fo llo wing two co nditi ons: ( 1) th is de v ice ma y not cause harmfu l interferen ce, and (2) this device must acce pt any interference received, including interferenc[...]
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Contents vii Contents Getting started . . . . . . . . . . . . . . . . . . . . . . . . 1 Setup ove rview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Attach the a ntenna ca ble . . . . . . . . . . . . . . . . . . . 2 Connect yo ur TV . . . . . . . . . . . . . . . . . . . . . . . . . 3 Determine ant enna angl es . . . . . . . . . . . . .[...]
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viii Contents[...]
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Getting st arted 1 Getting started 1 This c hapter explains ho w to: Y ou may connect a second DIRECTV Receiver to th e unused LNB output. These instru ctions also ap ply to a n addition al r eceiver . • Connect t he DIRECTV ® satel lite dish a nte nna to your DIRE CTV Rece i ver ( this page ). • Connect yo ur DIRECTV Recei ver to yo ur TV ( s[...]
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2 Getting sta rted Attach the an tenna cable Y ou can conf igure your s ystem se veral w ays, d ependin g on what addition al components (such as a VCR, D VD player , or A/V rec ei v er) yo u sele ct. F or no w , ho we v er , use the si mplest conf igur ation to chec k your ante nna and cabli ng. • Ensu re th at th e DI RECT V ® Recei v er is no[...]
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Getting st arted 3 Connect y our TV Depending on your TV , you can c onnect it to the re cei v er in one of thr ee wa ys: • S-V ideo cable (best p ict ur e qua lity ) or • V ideo cable (ver y good pi ctur e quality ) or • Coaxial c able ( good pi ctur e quality ) In addit ion t o your vi deo con nection, u se a se t of au dio cab les (L /R) t[...]
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4 Getting sta rted Determine antenna angles This sec tion e xplai ns ho w to determine t he prop er ant enna posit ion. Thi s is expr essed in de gre es of azimu th (horiz ontal ) and elevation (verti cal). Use t he recei ver fron t panel control s sho wn belo w to comp lete this proc edure. 1. Press the fron t pane l MENU button to dis play the MA[...]
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Getting st arted 5 T esting your system When you h a ve aligned y our di sh ante nna to the azimuth and el ev ation ang les sho wn on the Antenna pane: 1. Highligh t the Signal ta b . 2. Use the but ton t o highligh t the Source pull -do wn menu 3. Signal qu alit y is indi cated by a sc ale at the bo ttom of th e pane a nd with an audible indic ati[...]
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6 Getting sta rted 3. Press SE LEC T again to test the first s ele ction on the pop -up m enu. Y our resu lts wi ll dif fer slightl y from thos e sho wn, depending o n your geographi c loc ation and specif ic installat ion. Ho we ver , if your re sults ar e v ery dif f eren t from the se e xample s (i.e, ro ws of zero s or singl e-dig it numbers ):[...]
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Adding sy stem co mponents 7 Adding system components 2 Y ou can conf igure your DI RECTV ® Recei ve r se v eral ways dep ending o n the additi onal au dio/vide o component s you w ant to us e. This c hapter explains ho w to: • Connect a terr estri al (broa dcast ) TV ante nna ( this page ). • Connect t he opti onal RF remot e cont rol ante nn[...]
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8 Adding s ystem c omponents Connecting a VCR F ollow the se ins tructio ns to co nnect your TV and VCR to the DIRECTV ® Recei ver . Connect the sa tell ite ante nna RG-6 c oaxial ca ble t o the DIRECTV Recei ver ’ s SA TELL ITE IN jack (refer t o fi gures on page 2). 1. Depending on your VCR, s elect t he appr opriate c onnection to the DIRECTV[...]
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Adding sy stem co mponents 9 7. T est the VCR contr ol fe ature as descri bed bel o w . 8. Remov e the temporary mount ing ta pe. Attach the emitte r permane ntly with peel-a nd-stick backin g. This wi ll not i nterfer e with n ormal VCR ope ration. The V CR SE TUP men u provid es the settin gs to allow the DIRE CTV ® Recei ver to communi cate wit[...]
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10 Adding s ystem c omponents Connecting a home entertainment system Y ou can inte grate the DIRECTV ® Recei ver into you r ente rtai nment sy stem to take adv antage of enhance d audio and vid eo capabil ity . Fol lo w th ese instru ction s to connec t your DIRECTV Recei ver . • T o connect the DIRECTV Rece iv er to your a udio s ystem, use A/V[...]
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Usin g th e rem ote con tro l 11 Using the remote control 3 This c hapter explains ho w to: • Use the RM-Y81 2 and RM-Y807 r emote c ontrol f unctions. ( see pa ge 15 ) • Insta ll and repla ce the remo te con trol b atte ries. ( see page 1 5 ) • Program t he remote to w ork wit h your s ystem compone nts. ( see page 16 ) • Access i ntera ct[...]
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12 Usi ng th e r emo te con tr ol 0-9 buttons - Chan ge chan nels dire ctly and ente r numeri cal values in onscre en displays. 14 12 13 14 18 22 11 15 17 21 CH VOL GUIDE F A VORITE DISPLA Y JUMP TV/VCR FUNCTION SA T TV TV/VIDEO TV POWER PA G E SA T MUTING VCR VCR TV/SA T SEARCH MENU EXIT CODE SET RM-Y812 SA TELLITE RECEIVER 0 12 8 3 45 6 79 7 8 6 [...]
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Usin g th e rem ote con tro l 13 16 13 14 15 3 4 5 7 8 1 2 9 6 11 10 12 17 18 20 21 23 19 22 24 25 26 SLEEP button - Sets the audio re ceiv er to tur n off autom atically af ter a cer tain am ount of time (if your audi o receiver has a co mpatible Sleep feature). T o operate your TV , move the device switch to TV or see Changi ng t he remote de f a[...]
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14 Usi ng th e r emo te con tr ol The DIRECTV ® Rece i ve r fron t pane l b uttons c an pro vide the basic c ontro ls needed t o access maj or DIRECTV Sys tem featu res. Ho we ver , using the remot e control simpli fi es acc essin g the ba sic syst em funct ions, e nhance s your syst em ’ s capabil ities, a nd pro vid es con veni ent short cuts [...]
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Usin g th e rem ote con tro l 15 Remote contr ol functions The n avigatio n buttons are the m ost versa til e (and most used) remo te c ontro l featur e. Using only the na vigation b uttons, you can pe rfor m virtu ally all on-scre en func tions inclu ding: • Selecti ng a hi ghlig hted scre en menu it em. • Moving the sc reen highl ight (or cur[...]
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16 Usi ng th e r emo te con tr ol Programming the r emote control The RM-Y807 and RM-Y812 r emote contr ols can be programmed t o opera te your othe r audi o/vid eo equipment . 1. Find the code(s ) for the man ufa cturer of the d e vice you w ant to ope rate with this re mote con trol. Y ou can f ind these codes o n pages 4 5 and 46. 2. Press t he [...]
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Using th e men us 17 Using the menus 4 This c hapter descri bes: • Ho w to f ind the menus you ne ed to pe rform common t asks ( this page ). • Ho w to p urchase pa y per v ie w e v ents ( see 18 ). • Using the T imer ( see 19 ). • Ho w to set and modi fy prefer ences ( see 19 ). The tabl e belo w lists the MAIN MENU tabs , their s ubmenus,[...]
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18 Usi ng t he m enus Pur chasing pa y per vie w (PPV) Select the Purchases menu tab to di splay l ists of recen tly vie wed and adv a nce purchase d pay pe r vie w ev ents. Y ou can ch oose P AST PU RCHASES and UPCOMING PURCHASES . The ev ent c hannel , tit le, st art date and ti me, and cost is sho wn for each purcha se. The P AST P URCHASES pane[...]
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Using th e men us 19 Sett ing gui de prefer ences Highligh t and SE LEC T the Guide Options tab f rom the MAIN MENU . The Options scree n (sho wn below) allo ws you to cus tomize ope ratio n to be st suit your need s . Usi ng th e Ti mer Y ou can program up t o 32 e vents in a dv ance for vie wing or unat tended recordi ng. The Timer will tune to a[...]
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20 Usi ng t he m enus T o schedule or edi t an eve n t The Sc hedule pane displays up to s ev en pre viously s cheduled e vents a t a time. If more t han se ven e v ents are alr eady sc heduled , use the na vigation b uttons to scroll do w n to vie w the additi onal e vents. Smal l arro ws at the top or bott om of the li st ind icate that there are[...]
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Using th e men us 21 Using Dolb y Digital audio (SA T -A 65A o nly ) Select the Dolb y Digital audio ( SA T - A65A only ), then us e the CHANNEL (CH +/ – ) b utt on to step throug h the a udio tr acks for the cur rent pro gram. F or programs t hat are of fer ed in Do lby Di gital , the do uble-D symbol ( ) appears with the a udio trac k title . S[...]
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22 Usi ng t he m enus Adjusting audio balance T o adjust the lef t/righ t audio bal ance, h ighli ght and SELECT Aud i o B a l an c e . Use the n a viga tion b u ttons to in crease or decr ease t he Aud i o Ba l a n ce settings in the pop- up menu. Adjusting video Adjust vi deo di splay bri ghtness, c ontras t, and s aturati on for th e best on-scr[...]
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Using th e men us 23 Using Caller ID Y our DIRECTV ® Recei v er sho ws you the na me and te lephone number (if av ailable) o f inco ming teleph one cal ls on y our TV . Y ou can also see the name, time, an d tele phone nu mber of r ecent ca lls on your TV as shown in th e figur e below . Y o u must subscrib e to Caller ID fr om your local telephon[...]
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24 Usi ng t he m enus Use the po p-up b utton board to e nter s earch words. Y ou can highlight and SELECT the toggle icon on the def aul t b utton bo ard (s ee f i gure ) to c hange it to a sta ndard k eyboard layou t, if you desire . Highli ght t he desire d lett er using the n avigati on butt ons. Pres s SELECT to enter th e lett er . Select OK [...]
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Using th e men us 25 • Enable or disab le the INPUT b utto n on your re mote cont rol. • Lock the s ystem on a partic ular c hannel . • Select Englis h or Span ish langua ge menus. • Enable or disab le Caller ID on an d of f. Change Receiver ID If you are using more than one sa tell ite recei ver in the same room you may wa nt to change the[...]
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26 Usi ng t he m enus Select men u langua ge The Menu Language b utton allo ws you to displ ay on-scr een menus in Engl ish (defau lt) or S pani sh. Chang e color schemes Y ou may select a menu color combina tion, or s cheme , from these c hoices : Ocean , Storm , F oam , or Purp le . Set tr anslucen cy level The T ransluc enc y le vel of the on -s[...]
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Using progr am guid es 27 Using program guides 5 This c hapter descri bes: • The dif f erent pr ogram guide style s ( see page 27 ). • Common program g uide an d menu fea tures ( s ee page 29 ). • Ho w to use the OneLine ™ Guide ( see page 3 0 ). • Ho w to set -up and use th e Channel M ark Guid e ( see pag e 31 ). Selecting a pr ogram gu[...]
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28 Using pr ogram gu ides The guide t ime e xpands to tw o h ours when acti ve ad high light s are un a v ailabl e. Y ou can also tur n the Pi cture -in-Guide feat ure of f as sho w n in the f igur e belo w . T o turn of f th e Pict ure-In- Guid e fe ature : 1. P ress th e rem ote c ontro l GUIDE b utton. 2. Press t he GUIDE b utton again to acc es[...]
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Using progr am guid es 29 T o select a gui de styl e: 1. P ress th e rem ote c ontro l MEN U but t o n. 2. Use the na vigation b uttons to highl ight and SELECT the Guide Options menu tab . 3. From the Opt ions menu t ab, high light your sele ction and press SELECT . 4. Highligh t and SELECT th e Exi t tab t o retu rn to the progra m you were vie w[...]
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30 Using pr ogram gu ides • Belo w the dat e and t ime, small i cons i ndicati ng the s tatus of the sy stem or detail s about the cu rrent ly highli ghted progra m titl e may app ear . These icons al so appe ar in the Channel Banner as shown be low . • The Channel Banner appear s at the t op of t he screen whene ver you use t he CHANNEL (CH +/[...]
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Using progr am guid es 31 Using Chan nel Mark The Channel Ma rk fe ature is a qu ick acc ess gu ide to nine of your f a v orit e chan nel s. • While no ot her menu s are dis played, press the SE LECT button o n the remo te cont rol t o show the Ch anne l Mark pa nel . • Use the na vigatio n bu ttons t o highl ight the desir ed chan nel. The pan[...]
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32 Using pr ogram gu ides[...]
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Setting favorites and fil ters 33 Setting favorites and filters 6 This c hapter explains: • How to cr eate a chann el l ist ( t his page ). • How to rena me a chan nel li st ( see page 34 ). • Using Aut o Se t , Add All , and Del All f unctio ns ( see pa ge 34 ). • Ho w to u se prog ram guid e Theme f ilters ( se e pag e 35 ). • Ho w to c[...]
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34 Setting favorites and filt ers T o help you decide whe ther t o include or e xclude a cert ain ch annel, the titl e of the prog ram curr entl y airing o n that channel appears at the top of the scre en. 7. Scroll up or do wn to vie w chann els and des cripti ons. Pre ss SELE CT to add channels to your list. 8. When you ha ve added all of th e ch[...]
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Setting favorites and fil ters 35 Filtering the program guide Press the re mote cont rol GUIDE but ton while in a gu ide. A pop -up menu pro vides f iltering tool s and w ays to ac cess ot her gu ide styl es. By combi ning each of these f ilt er optio ns, you c an quic kly na rro w d o wn chan nels to t hose t hat match your vie wing i ntere sts. U[...]
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36 Setting favorites and filt ers Selecting guide times Highlight the Times me n u t ab. T h e GUI DE TIM ES menu sho wn belo w provide s easy acc ess to futur e programmin g infor mation . Simply s elect th e time you wan t the guid e to be gin. Af ter a fe w sec onds, the s elect ed guid e appears . GUIDE TIMES Fav List Theme Times Return Fav Set[...]
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Using a ccess c ontrols 37 Using access controls 7 This c hapter explains: • Ho w to loc k and unl ock the system ( this page ). • Ho w to set maxi mum rating limits ( see page 3 8 ). • Setting maximum spe nding an d time limi ts ( see page 39 ). Loc ks & Limits provid es set tings t o help you control the vi e wing r estrict ions o f DIR[...]
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38 Using ac cess c ontro ls . Unloc king the system T o rem ove the lo ck an d its re stri ction s: 1. Highligh t the Locks & Lim it s tab from the MAIN MENU . 2. SELEC T the Unlock menu b utt on. 3. Enter t he code y ou ente red to lock the s ystem. The bu tton used to loc k the system is also used to unlock the sy stem. Once the s ystem is un[...]
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Using a ccess c ontrols 39 . Highligh t and SELECT th e highest r atin g for viole nt prog ram content you wish to all o w . Y ou may choose to Bloc k All or Al lo w All instea d of se tting a spec ific limit . Setting spending and time limits Highligh t the Limi ts tab to set th e maximum spe nding limi t. Y ou can se t the maxi mum purc hase p ri[...]
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40 Using ac cess c ontro ls[...]
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Questio ns & A nswers 41 Questions & Answers A Ques tio ns? Di d we forget to tell you s omet hing? W e have comp iled so me th e most common que stion s and thei r answers h ere. W e hope the y help! Q I had a si gnal b ut now I am g etting a me ssa ge “ S ear ching fo r sate llit e signal. T o access r elated uti litie s, pr ess SELE CT[...]
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42 Questio ns & Ans wers Q I don ’ t see Caller ID info rmation app ear on s cr een when I r eceive a telepho ne call. What could be wr ong? A There ar e se veral poss ible reason s. First, check t hat th e sate llite r ecei ver is connecte d to an acti ve tele phone ja ck. V erify that the Calle r ID fe ature is turned on (r efer to pag e 26[...]
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Questio ns & A nswers 43 Q I pic ked up my telep hone an d it was making a hiss ing a nd sque aling so und. Why? A Y our digi tal s atelli te rec ei v er wa s repo rting an y pay per vi e w act i vity t hat may ha v e occur red. This rar ely happen s and onl y lasts for a mi nute or so . Q What if my question i sn ’ t li sted he r e? A Contac[...]
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44 Questio ns & Ans wers[...]
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Manu facturers device control codes 45 Manufacturers device control codes B TV Codes VCR Codes Manufactu rer AND Code ODE N UMBER Manufact urer Code Sony 101 Sony 301, 302, 303 Admir al (M. W ard) 102, 109, 114 Aiwa 338 ABC 112 A udio Dyna mic 314, 347 Bell & Ho well ( M. Wa rd) 10 9, 114, 138 Bell & H owell (M. Ward) 330, 343 Broksonic 10 [...]
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46 Manu fac turer s de vice co ntr ol co des VCR Codes (continued) AMP (Amplifier) Codes (RM-Y807 Only) Manufactu rer AND Code ODE N UMBER Manufact urer Code Singer 31 5 Sony 501, 521 Samsung 31 3, 321, 322 D enon (S harp ) 516 – 518 Sanyo 330, 335 Har mon 519 Scott 312, 313, 321, 323 – 326, 33 5 JVC 506 – 508 Shar p 325, 3 27, 328 Kenwood 50[...]
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Index 51 Index A A/V recei ver, co nnecting 10 Acce ss c ard , ne w 24 Advance se lect 19 Aligning the an tenna 4 Alterna te audi o 21 Antenna alignment values 4 cable, c onnecting 2 poin ting 4 terre stri al 7 Audio balance 21 balance contr ol 22 Azim uth a ngle, dete rmin ing 4 B Balance, audi o 22 Batteri es, i nstal liing 15 Brightne ss, video [...]
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52 Index Rest ore f act ory se ttin gs 26 S Satu rati on, vi deo 22 Scanning remote c ontrol c odes 11 Schedule progra ms 19 Search e ntrie s 23 Search f or words 23 SELECT contro l 15 Selecti ng a menu item 15 Signal i ndica tion 5 Spanish l anguag e menus 26 Surround soun d, Dolby 10 S-Video c onnecti on 3 System menu func tions 24 System Setup s[...]
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47 Digital Satel lite Receiver s SONY ELECT R ONICS INC. ( “ SONY ” ) warrants this h ardware Product against defects in materi al or workmanshi p as follows: 1. Labor : For a perio d of 90 day s from the o rigi nal date of purchase, if the Produc t is determi ned to be d efecti v e, SONY will repair or rep lace the Produc t at no char ge. Aft [...]
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48 License and Restrictions Sony Electronic s Inc. ( “ Sony ” ) gra nts Us er a li cense t o Use on e copy o f the software which is provi ded to you as pa rt of this Sony product ( “ Software ” ). "Use " mea ns sto rin g, loa di ng, inst alli ng, e x ecut in g or di spla yi ng the Software. Use r may not copy , modify the Softwar[...]
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49 Specifications Input Jacks Cable T ype VHF/UHF IN 75 ohm f-type SA TELLITE IN 75 ohm f- type RF REMO TE (SAT-A65 A only) Supplied RF Anten na A C IN (120 V , 60 Hz) Supplied A C Po wer C ord Output Jacks SA T -A65A Cable T ype VHF (SA T)/UHF OU T 75 ohm f-type VCR CONTR OL Suppli ed VCR C ontrol ler LO W SPEED D A T A RJ-11 DIGIT AL A UDIO OUT ([...]
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Printed in U.S.A. www.sony. com/support Contac t Sony wi th questi ons about your Digital Sat ellite Receiv er: 1-800-838- SONY ( 7669) Contact DIRECT V with q uestions about service or progra mmin g: 1-800-DIREC TV (347 -3288) www.DIRECTV.com[...]