Spectra Logic NTIER700 manual

Sp e ctr aL ogic.com Spec tr a n T ier700 Backup and A rchiv e Applianc e Release Notes and Documentation Updates[...]

2 Release No tes 90990019 Co py ri g ht Copyright © 2008 –2010 Spect ra Logic Corpo ratio n. All rights reserved. This item and the information con tained herein are the pr operty o f Spect ra Logi c Cor poratio n. Notices Except as expressl y stated herei n, Spectra Logic Cor poration makes its products and associated do cumentation on a n “ [...]

June 2010 n Tier700 Backup an d Archive Appliance 3 License Y ou have acquired a Spectra prod uct that include s software owned or licensed by Spectra Logic from one or mo re software licensors ( “Software Suppli ers”). Such software products, as we ll as associated media, printe d materials and “online” o r electro nic documentation (“SO[...]

4 Release No tes 90990019 Contacting Sp ectr a Logic T o obt ain general informatio n S pectra Logic W e b Site: www .spectralogic.com United States Headquarters European Office Spectra Logic Corporation 6285 Lookout Road Boulder , CO 80301 USA Phone: 1.800.833 .1132 or 1.303 .449.6400 Inte rnational: 1.3 03.449.6400 Fax: 1. 303.939.8844 Spectra Lo[...]

5 Co n t e n t s Introduction 7 R ELATED P UBLICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 U SER F EEDBA CK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 R EGISTER Y OUR N EW N T IER 700 . . . . . . .[...]

Con tents 6 Release No tes 90990019 Updates to the User Guide 29 C HAPTER 1—O VERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 C HAPTER 2—I NSTALLI NG THE N T IER 700 .[...]

7 Intr oduc tion These release notes give y ou the late st information av ailable about the BlueScale ® firmware for the Spectr a ® nTier700™ Backup and Archiv e Appliance (referred to as the nTie r700). They provide updates to the Spectra nT ier700 Backup and Ar chive Appliance User Guide . Notes:  T o ma ke sure you have the m ost curre nt[...]

Introduc tion 8 Release No tes 90990019 Microsof t W indows Operating S ystem and Sof tware Check the following w eb sites for in formation and docu mentat ion related to the M icrosof t Windows Storage Serv er 2003 operating system and other Microsoft softw are used with the nTier700.  The integrated application server in the nTier700 runs the [...]

User F eedback June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 9 U SER F EEDBACK Please give us suggestions for and opinions on our products and their documentation by calling us at (800) 833-1132 or sending e-mail to feedback @spectralo gic.com . R EGISTER Y OUR N EW N T IER 700 Register y our nTier700 quic kly and easily on the Spectr[...]

Introduc tion 10 Release No tes 90990019 Notes[...]

11 n T ier700 BlueScale F irm war e F IRM WARE P ACK AGE I NFORMA TI ON Firmw are packages are groupings of pr ogram code that ar e used to update the BlueScale software and firmw are for the nTier700. F irm ware P a ckage Sup por t Spectra Logic recommends that yo u keep your nTier700 firmw are up-to- date. Spectra Logic provides complete support [...]

n Tier700 BlueScale F irmware 12 Release No tes 90990019 Updating F irm ware Note: Unt il further notice, firmw are updates for the nTier700 are currently managed on an individual basis by Spectra Logic T echnical Support . Contact Spectra Logi c T ec hnical Support for assistance (see Contacting Spectra Logic on page 4 ). T o ensure that y ou hav [...]

Fi r mw a re Pa ck a g e H i s to r y June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 13 BlueScale2.8.0.1 This release implements hardware chan ges to t he nTier700. It also updates the W indows operating system with the patches that w ere av ailab le as of June 14, 2010 (with the exception of Internet Explorer 8) and the drivers for th[...]

n Tier700 BlueScale F irmware 14 Release No tes 90990019 Known Issues BlueS cale 2.7.1.7 This release improves the ov er all reliability of the nTier700. Enhancements and Changes  Micr osoft Data P rotect ion Manag er (DPM ) and Spect ra nTier F ile Manager are no longer av ailable for purchase with the nTier700.  The RAID tab on the Bl ueSca[...]

Fi r mw a re Pa ck a g e H i s to r y June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 15  BlueScale services are now more ro bust when using different types of network configuratio ns.  When RAIDs are rebuilding, the Bluescale progress screen now correct ly updates as th e rebuild progresses .  Error repor ting by the BlueScale[...]

n Tier700 BlueScale F irmware 16 Release No tes 90990019 BlueScale2.6.0.7 This release improves the ov er all reliability of the nTier700. Resolv ed Issues The File Migrator installation files ha ve been added to system disk on the the 64-bit W indows version of t he nTier700. Note: As of BlueScale 2.7.1.7, F ile Migrator is no longer included with[...]

Fi r mw a re Pa ck a g e H i s to r y June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 17 BlueScale2.6.0.6 This firmw are release improves ov erall reliability of the nTier700. Resolv ed Issues Disconnecting and reconnecting the cables to the Ethernet port s on the nTier700 back panel no longer causes the system to hang. Known Issues Pro[...]

n Tier700 BlueScale F irmware 18 Release No tes 90990019 BlueS cale 2.3.0.2-20 080421 This is the first general-availability firmw are release for the Spectra nTier700. Known Issues Occasiona lly you ma y receive an internal se rver error when changin g IP setti ngs for Ethernet port 2 through BlueScale. Restart the browser y ou are using to access[...]

Fi r mw a re Pa ck a g e H i s to r y June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 19 The nTier700 root expanders are not hot-sw appable. If a root expander is removed while the nTier700 i s powered on:  The nTier700 status information is no longer av ailable through the BlueSc ale web i nterface and the blade operator panels . ?[...]

n Tier700 BlueScale F irmware 20 Release No tes 90990019 If Microsoft System Center Data Protection Manager (DPM) 2007 writes to tape do not succeed, check the dri ve mapping. The driv es must be associ ated with a libra ry—for example, refer to the following screen, which show s correctly mapped driv es. This is a known Microsoft bug, and Spectr[...]

Fi r mw a re Pa ck a g e H i s to r y June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 21 When entering information through the BlueScale web interfac e, using the keyboard Enter key may not w ork as expected. Use the buttons in the i nterface instead of t he keyboard. For example, after entering the folder info rmat ion, click the OK bu[...]

n Tier700 BlueScale F irmware 22 Release No tes 90990019 Notes[...]

23 Impor t ant Inf orma tion This section provides information that is essential for ensuring that your data is accessible at all times and ensuring optimal operation of your Spectra nTier700 Backup and Archiv e appliance (referred t o as the nTier700). S UPPOR TED B ROWSE RS The following browsers are supported for accessing the BlueScale w eb int[...]

Impo rtan t Inf orm ati on 24 Release No tes 90990019 W IN DOWS O PER AT ING S YS T E M Bootup during a RAID rebuild. It can take up to 15 minutes f or Microsoft W indows Server 2003 to boot up when the nTier700 is rebuilding a RAID array . U PDATING T APE D RIV E D EV ICE D RIV ERS Notes:  The following instructions are for updating the devi ce[...]

Updating T ape Driv e Device Driv ers June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 25 2. Download the updated drivers to t he nTier700 server . Note: If y our nTier700 has internet acce ss, download the driver archiv e file directly to a known locati on on the nTier700 system disk. Otherwise, sav e the downloaded driver archiv e file[...]

Impo rtan t Inf orm ati on 26 Release No tes 90990019 Remov e C urr ent Driv ers or Devic es If you previously installed device drivers for your tape driv es using the wizard in Wi ndows Device Manager , use the following steps to remove the drivers. Otherwise, skip to Inst all th e Update d Dev ice Dr iv er . 1. Connect to the W indows Desktop on [...]

Work in g wit h t he H ardw are Co mpo nent s June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 27 3. If the library uses one of the tape dr ives to prov ide the robotic control path through ADI, you may need to reinstall the Media Changer driver using the W indows Add Hardw are wizard. The Spec tra Logic device driver is locate d on the [...]

Impo rtan t Inf orm ati on 28 Release No tes 90990019  Replacing a root expander . The nT ier700 root expanders are not hot-sw appable or hot-pluggable. If a root expander is remov ed while the nTier700 is powered on, the nT ier700 status info rmation is no longer av ailab le through the BlueScale w eb interface and the blade operator panels. No[...]

29 Updates t o the U ser Guide This section inclu des updates to the Spectra nT ier700 Backup and Ar chive Appliance User Guide . These updates will be added to the user guide the next time it is revised. Notes:  The current v ersion of the user guide is entitled Spectra nT ier700 Intelligen t Secondary Storage Applia nce User Guide . The title [...]

Updat es t o th e Use r Guid e 30 Release No tes 90990009 C HAPTER 2—I NSTALLING THE N T IER 700 The following sections u pdate the information in this chapter . Install in a Restric ted Ac c ess Location The nTier700 chassis serv es as a protective enclosure when the blades are in their normal operating position. Pulling the blades out to servic[...]

Chapter 2—Installing the n Tier700 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 31 C onnec t the P o w er Cor ds T o provide chass is groundi ng and electr ostatic dis charge prote ction whi le you install the data driv es, connect th e power cords to the nTier700 before installing the drives. Use the followin g steps to connect th[...]

Updat es t o th e Use r Guid e 32 Release No tes 90990009 Install the Data Drives in the Bla des The blades in the nTier700 are numbered consecutively from left to right when view ed from th e front, beg inning with Blade 1 at the furthest left. For each fully-populated blade in the nTier700, two ro ws of five drives are mounted in sl ots along the[...]

Chapter 2—Installing the n Tier700 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 33 Install the Data Drives Each of the nTier700’ s data drives is mounted on a driv e sled for easy installation. The drive sleds are inserted into individual s lots in the blade, as shown in Figure 3 . When viewed fro m the front of the nTier700, the[...]

Updat es t o th e Use r Guid e 34 Release No tes 90990009 The drive s for each blade are shipped together as a set. The drives in each set are labeled from 1 to 10, correspo nding the blade slots they o ccupied when the RAID 6 v olume was originally built. Spectra Logic strongly recommends installing the drives into the blade slot corr esponding to[...]

Chapter 2—Installing the n Tier700 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 35 7. Release the latch on the driv e sled by pushing th e locking tab to th e left, then pulling the latch slightly tow ard the top of the drive to open it (see Figur e 5 and Figur e 6 ). Note: Y ou only need to pull up on the latch enough to release i[...]

Updat es t o th e Use r Guid e 36 Release No tes 90990009 11. Using th e blade handle, slide the bl ade completely into the nTier700 enclosure until it is firmly seated. 12. Repeat Step 3 through Step 10 to in stall the drives in all of the remaining blades. 13. After you finish installing the drives in all of the blades, slide the chassis manageme[...]

Chapter 2—Installing the n Tier700 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 37 Use the following steps to connect the interface cables to the nTier700 and power it on. 1. Connect an Ethernet cable to the RJ-45 Et hernet connector fo r Ethernet port 1 or po rt 2 on the rear panel. Connect the other end of the cable to an activ e[...]

Updat es t o th e Use r Guid e 38 Release No tes 90990009 5. As required for your con figuratio n, connect th e Fibre Channel or 10 GigE port or the SCSI connector o n the nTier700 rear panel to a physical storage device (a tape libr ary , a standalone tape drive, or another nTier appliance). 6. P ower on the system. Press the pow er button on t he[...]

Chapter 2—Installing the n Tier700 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 39 7. W ait for t he system to complete its pow er-on sequence. During the power -on sequence, the nTier700 initializes all of its installed components and starts the BlueScale web serv er . Notes:  It can take up t o ten minutes for the nTier700 to [...]

Updat es t o th e Use r Guid e 40 Release No tes 90990009 C HAPTER 3— C ONFIGURING THE N T IER 700 The following sections u pdate the information in this chapter . A c ce ss th e Blue Scale W eb Int erface The BlueScale web interf ace lets you configure how the nTier700 operates, manage RAID volumes, and mon itor the statu s of system components,[...]

Chapter 3— Configurin g the n Tier7 00 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 41 2. Enter the IP address for the Ethern et por t y ou used in th e browser address bar using the form: https:// nnn.nnn.nnn.nnn where nnn.nnn.nnn.nnn is the IP address of the Ethernet po rt you connected to t he network. By default, all four Ether[...]

Updat es t o th e Use r Guid e 42 Release No tes 90990009 When using I nternet E xplor er or Firefox 2.x: Figur e 9 shows an example of the security certific ate w arning from Internet Explorer 7. The format of the w arning may be different with th e w eb brow ser y ou a re using. Select C ontinue to this website to display the BlueScale Log in pag[...]

Chapter 3— Configurin g the n Tier7 00 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 43 b. In the Add Security Exception dialog box, select Get Ce r ti ficate . c. Select Vi ew to confirm that the certificate is for the Spectra Logic nTier , then select Close to retu rn to the A dd Secur ity Excep tion dialog box. d. Select Permanen[...]

Updat es t o th e Use r Guid e 44 Release No tes 90990009 4. Enter your login information.  If yo u added thenTier700 to a domain and want t o log in as a domain user , enter a domain name. Otherwise, leav e the Domain field blank to log in as a local user .  If yo u are accessing the BlueScale inte rface f or the f irst time , enter administ[...]

Chapter 3— Configurin g the n Tier7 00 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 45 5. Select Lo gi n . The Windows operating system on the nTier7 00 automatically starts the BlueScale w eb interface and disp lays the Ov erview page. 6. If desired, use the BlueScale web in terface to set the IP addresses for each of the Ethernet[...]

Updat es t o th e Use r Guid e 46 Release No tes 90990009 If you do not want t o install ActiveX on the system, y ou can access the W ind ows op erati ng syst em di rect ly us ing a keyboard, mouse, and monitor connected directly to the nT ier700 application serv er (see Figure 1 on page 31 for t he co nnect or loc ations ). Log in using the same u[...]

Chapter 3— Configurin g the n Tier7 00 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 47 3. Select Connect t o start a W indows Remo te Desktop sess ion. Windows Remote Desktop dis plays the W indows login dialo g box. 4. Log into W indows using the s ame User name and Password as you use to log into the nTier700 BlueScale web interf[...]

Updat es t o th e Use r Guid e 48 Release No tes 90990009 5. The W indows desk top displays. From here, y ou interact directly with the Windows operating sy stem Notes:  When the R emote Desktop window is maximized, a yellow bar across the top of the screen shows that you are accessing the d esktop thr ough the Window s Remote De sktop applicati[...]

Chapter 3— Configurin g the n Tier7 00 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 49 Install Antivirus So ftware Spectra Logic recommends that yo u install antivirus sof tw are on the nTier700 application server . Note: If y ou plan to use the optional data replication feature of W indows Storage Server , make sure your antivirus[...]

Updat es t o th e Use r Guid e 50 Release No tes 90990009  Share a CD or DVD drive on a co mputer connect ed to a netw ork location that is accessible from the nTier700. If y ou use this method, begin with the in structions in Share a CD or DVD Drive on a Remote Computer . Share a CD or DVD Drive on a Remote Computer Use the steps in the follow [...]

Chapter 3— Configurin g the n Tier7 00 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 51 3. Select Share this folder . Change the Share name, if desired. 4. Select OK to save y our changes. Map the S hared CD or DVD Drive t o a Drive Letter 1. Launch W indows Explorer and s elect T ools > Ma p Network Drive . Figure 1 8 Setting th[...]

Updat es t o th e Use r Guid e 52 Release No tes 90990009 2. T ype in the n ame of the rem ote compute r with the CD o r DVD driv e and the name of the share y ou just created (for example, lynnealaptopD ) in the Folder text box. Alter natively , you can enter the IP address of the remote comput er and the name of the share (for example, 192.1[...]

Chapter 4—Using the n Tier700 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 53 C HAPTER 4—U SI NG THE N T IER 700 The following sections u pdate the information in this chapter . Dis playing th e Status of C ompo nents The RAID tab on the Ov erview page now includes a Silence HBA Alarm button to let a r emote op erator silenc e th[...]

Updat es t o th e Use r Guid e 54 Release No tes 90990009 C HAPTER 8—M AIN TAINING THE N T IER 700 The following sections u pdate the information in this chapter . Moving or S hipping the n Tier700 Updating F irm ware Some problems with the nTier700 ma y be fixed by updating firmw are packages. Spectra Lo gic provides complet e support for t he m[...]

Cha pter 8—Mai ntaining th e n Tier700 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 55 2. Select About to display in formation about the version of the firmw are package currently installed on the nTier700 (circled in Figure 21 ). Dete rmine Whethe r an U pdate is A vaila ble If th e version you have is ol der than the most cu rren[...]

Updat es t o th e Use r Guid e 56 Release No tes 90990009 Download the Upd ated F irm ware If there is a more curr ent v ersion of the firmware av ailable, you will be given instructions for downlo ading the firmw are. Y ou can th en use one of the m ethods in this sect ion to save t he firmware to a kno wn loca tion and then perform the upda te as[...]

Cha pter 8—Mai ntaining th e n Tier700 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 57 Upda te the F irm wa re After you obtain the updated firmware, use the following steps to perform the u pdate . 1. Select Maintenance > Package Update to display the P ackage Update page. The nTier700 automatically scans the following location[...]

Updat es t o th e Use r Guid e 58 Release No tes 90990009 2. Select the firmw are package y ou w ant to use. The selected package displays in the Update T o field.  The most current av ailable firmw are package found during the scan displays in th e Update to field. In Figur e 22 , the most current v ersion is on the nTier firmware do wnloads pa[...]

Cha pter 8—Mai ntaining th e n Tier700 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 59 4. If the f irmw are package incl udes updates to the firmw are for the Adaptec RAID controller HBA, the blades, or the root expanders, a Confirmation Needed page similar to the one shown in Figure 23 displays. Note: The BlueScale firmw are preve[...]

Updat es t o th e Use r Guid e 60 Release No tes 90990009 Updating T ape Drive Device Driv ers Notes:  The following instructions are for updating the devi ce drivers for IBM L TO tape drives. The instructions for o ther types of tape drive may differ slightly .  For libraries that use one of the tape dr ives to pro vide the robotic contro l [...]

Cha pter 8—Mai ntaining th e n Tier700 June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 61 d. Select the download directory to display a list of zipped f ile archives (.zip files). e. Select the file with .x64 in the file name (for example, IBMT ape.x64_6204.zip). f. Save the zip file containing the dr iv ers to a known location on the[...]

Updat es t o th e Use r Guid e 62 Release No tes 90990009 Install t he Updated Device Dri v er Note: If t he Windows Add New Hardw are W izard starts, ignore it. The installation script for the devic e driver automatically manages the w izard. 1. Open a Command Prompt window an d change to the folder cont aining the extracted drivers file. 2. Using[...]

Appendix A—S ervice and Suppor t June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 63 A PPE NDIX A— S ER VICE AND S UPPOR T This section replaces Appe ndix A, “T echnical Support.” SpectraGuard™ Support provides a w orldwide service and maintenance structu re, refined over many y ears to provide timely , professional service. Go[...]

Updat es t o th e Use r Guid e 64 Release No tes 90990009 Returns Y our Spec tra Logi c T echnica l Suppor t repr esentati ve may ask you to ret urn a problem co mponent to Spectra Logic for servicing an d failure analysis. After you complete a repl acement procedure, return the defective part using ALL the pac kaging that the repl acement part arr[...]

Ap pendix B – Sp ecificati ons June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 65 P ower C ords Nor th Americ an 120 V olt -A C Po wer Cord he criteria for a 120-volt pow er cord for use in the United Stat es and Canada are as follows: Nor th Americ an 220 V olt -A C Po wer Cord The criteria for a 220-volt AC power cord for the nTier7[...]

Updat es t o th e Use r Guid e 66 Release No tes 90990009 A PPE NDIX D— T UNING G IGABIT E THE RNET N ETW ORK P ER FORMANCE This new appendix desc ribes adv anced configur ation procedures for improving the perfor mance of con nections to Gigabit Eth ernet networks . Enable Jumbo Fr ames for 10 GigE Network Inter face Car ds If yo u have the opti[...]

Appendix D— T uning Gigabit Et hernet Network P erformance June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 67 4. In the Local Area Connections pane, doubl e-click the Local Area Connection corresponding to the 10 Gigabit E thernet (GigE) NIC card and select P roperties to di splay the Local A rea Connection Properti es window . 5. On [...]

Updat es t o th e Use r Guid e 68 Release No tes 90990009 Enable W indow Scaling For mor e efficient us e of high bandwid th networks, a larger TCP windo w size can be used. The TCP wi ndow size field controls the flow of data and is limited to 2 bytes, or a window size of 65,535 bytes. Since the size field cannot be expa nded, a scaling factor is [...]

Appendix D— T uning Gigabit Et hernet Network P erformance June 2010 Spectra n Tier700 Backup and A rchiv e Ap pliance 69 T eaming NICs NIC teaming (link aggregation) is a func tion of the Inte l Pro NIC driver in W indows Storage Server 2003 which lets y ou use multiple Ethernet ports in parallel to increase the link speed beyond the limits of a[...]

Updat es t o th e Use r Guid e 70 Release No tes 90990009 11. Based on the req uirements of y our switch, select the team ty pe from the list. 12. Select OK to sav e y our changes and close the configuration dialog box. 13. Close the Local Area Connect ion Properties dialog box. T eam T ype Descript ion Adapter F ault To l e r a n c e Provides for [...]