Sun Microsystems 4.5 manual

Submit comments about this document at: http://docs.sun.com/app/docs/form/comments Sun Secure Global Desktop 4.5 User Guide P ar t No . 820-6690-10 April 2009, Revision 01 Sun Microsystems, Inc. www .sun.com[...]

Please Recycle Copyright 2007-2009 Sun Microsystems, Inc., 4150 Network Cir cle, Santa Clara, California 95054, U.S.A. All rights reserved. Sun Microsystems, Inc. has intellectual pr operty rights relating to technology that is described in this document. In particular , and without limitation, these intellectual property rights may include one or [...]

iii Contents Preface vii 1. Using Sun Secure Global Desktop 1 Logging In 1 User Names and Passwords 1 ▼ How to Log In to SGD 2 Potentially Unsafe Connection Message 5 ▼ How T o Deal W ith a Potentially Unsafe Connection Message 6 The SGD Webtop 6 Menu Bar 7 Applications Area 8 Printing Area 8 Information Area 8 User Name 8 Secure Connection Sta[...]

iv Sun Secure Global Desktop 4.5 User Guide • April 2009 Session T oolbars for Controlling an Application 1 1 Resumability Settings for Applications 12 Do I Lose My W ork If I Close My Browser? 13 Changing the W ay an Application is Displayed 13 Copying Information Between Applications 14 Running Applications Using a Differ ent User Name and Pass[...]

Contents v Displaying a W ebtop 25 Running Applications 26 Printing 26 Using Application Groups 26 Using My Desktop 26 Logging Out 27 Logging Out of the SGD W ebtop 27 Logging Out Using the Start or Launch Menu 27 A. Installing the SGD Client Manually 29 Installing the SGD Client 29 ▼ How to Install the SGD Client Manually on Microsoft W indows P[...]

vi Sun Secure Global Desktop 4.5 User Guide • April 2009 Glossary 43 Index 47[...]

vii Pr eface The Sun Secure Global Desktop 4.5 User Guide provides an introduction to using Sun Secure Global Desktop software (SGD). The manual pr ovides information on how you can use SGD to run applications. This document is intended for both new and existing users of SGD. How This Book Is Or ganized Chapter 1 describes how to use SGD to run app[...]

viii Sun Secure Global Desktop 4.5 User Guide • April 2009 http://docs.sun.com/app/docs/coll/1706.4 Thir d-Party W eb Sites Sun is not responsible for the availability of third-party web sites mentioned in this document. Sun does not endorse and is not responsible or liable for any content, advertising, products, or other materials that are avail[...]

1 CHAPTER 1 Using Sun Secur e Global Desktop Sun Secure Global Desktop software (SGD) pr ovides you with secure, remote access to desktop applications running on application servers. Y ou can be writing a report on a computer in the off ice, administering UNIX ® platform servers on your PC at home, or checking stock databases with a laptop on the [...]

2 Sun Secure Global Desktop 4.5 User Guide • April 2009 The following table describes the user names and passwords you might requir e when using SGD. ▼ How to Log In to SGD Before you log in to SGD, ensur e that the following requirements ar e met: ■ JavaScript™ software is enabled in your browser ■ Java technology is enabled in your brow[...]

Chapter 1 Using Sun Secure Global Desktop 3 FIGURE 1-1 SGD Login Dialog Box Note – If JavaScript is not enabled in your browser , a warning message is displayed beneath the login dialog box. 2. T ype in your SGD user name and password. 3. Click the Login button. While SGD is starting up, the splash screen is shown. See FIGURE 1-2 .[...]

4 Sun Secure Global Desktop 4.5 User Guide • April 2009 FIGURE 1-2 SGD Splash Screen The Initial Connection dialog box is shown. This is a security message that is shown the first time you connect to an SGD server . See FIGURE 1-3 . FIGURE 1-3 Initial Connection Dialog Box 4. (Optional) Click the V iew Certif icate button. The Certificate Details[...]

Chapter 1 Using Sun Secure Global Desktop 5 FIGURE 1-4 Certificate Details Dialog Box a. Check that the V alidity and Subject f ields are correct. b. Click Close. The Initial Connection dialog box is redisplayed. 5. If the certif icate details are correct, click Y es to agree to the connection. Once you have clicked Y es, you do not see the securit[...]

6 Sun Secure Global Desktop 4.5 User Guide • April 2009 FIGURE 1-6 Potentially Unsafe Connection Message If you see a Potentially Unsafe Connection message, do the following. ▼ How T o Deal W ith a Potentially Unsafe Connection Message 1. Click the V iew Certif icate button and make a note of the certif icate details. 2. Click the Reject button[...]

Chapter 1 Using Sun Secure Global Desktop 7 FIGURE 1-7 SGD W ebtop The differ ent areas of the webtop are described in the following sections. Menu Bar This area of the webtop includes buttons for logging out and for displaying help and diagnostics information. See “Logging Out” on page 27 for more information about logging out of SGD. # Name D[...]

8 Sun Secure Global Desktop 4.5 User Guide • April 2009 From the webtop, you can display a page containing diagnostics information. This is useful if you need to contact Support. Click the Info button on your webtop and then click the Detailed Diagnostics link in the Information area. Applications Ar ea The Applications area of the webtop is used[...]

Chapter 1 Using Sun Secure Global Desktop 9 FIGURE 1-8 User Name Displayed on the W ebtop T oolbar If the toolbar says you are logged in as “Guest user” then you either logged in without typing a user name and password, known as an anonymous login, or you are using a webtop that is shar ed with other users. These details also display on the web[...]

10 Sun Secure Global Desktop 4.5 User Guide • April 2009 Y ou do not have to exit an application before starting another . Just click another link. SGD Administrators configure how the applications display . Note – Y ou cannot start a W indows application using a differ ent W indows domain name. Ask an SGD Administrator to do this for you. If y[...]

Chapter 1 Using Sun Secure Global Desktop 11 ■ Make sure you supplied the corr ect user name and password for the application server . If SGD does not prompt you for this information, hold down the Shift key and click the link to force the pr ompt to appear . ■ Log out of SGD and exit your browser , then restart it and log in to SGD again. Clic[...]

12 Sun Secure Global Desktop 4.5 User Guide • April 2009 ■ Click the Resume All link to resume all suspended applications ■ Click the Cancel All link to end all running or suspended applications FIGURE 1-12 Links for Managing All Application Sessions Resumability Settings for Applications T o see if an application is resumable or not, point t[...]

Chapter 1 Using Sun Secure Global Desktop 13 However , if the SGD Client exits unexpectedly , or if you close down the SGD Client, your ability to resume an application depends upon how your SGD Administrator configur ed the application and how you logged in to SGD. ■ If an application is configur ed to be “Not Resumable”, then it exits when [...]

14 Sun Secure Global Desktop 4.5 User Guide • April 2009 Sun Secure Global Desktop Software: Copied data not available to this application For character applications , click with the right mouse button, and then click Copy or Paste as appropriate. T o select a column of text, hold down the Shift key while selecting the text. Y ou can copy informa[...]

Chapter 1 Using Sun Secure Global Desktop 15 ■ T o simulate a right mouse button click, press Command while clicking the mouse button Printing SGD enables you to print from your applications to a printer attached to your computer . Usually , you can choose the printer you want to print to. However , for some applications you might only be able to[...]

16 Sun Secure Global Desktop 4.5 User Guide • April 2009 T o manage print jobs individually , click the List All Jobs button. The webtop displays a list of all the print jobs in the queue, along with information about the job. For example, the number of copies and the printer to use. If you have paused printing, click to print just that one print[...]

Chapter 1 Using Sun Secure Global Desktop 17 Y ou can also print by specifying the universal naming convention (UNC) name of a network printer that is accessible from the computer . T o use a UNC name, you must enclose the printer name in quotes and escape backslashes as appropriate for the shell. For example: T o avoid problems with UNC names, you[...]

18 Sun Secure Global Desktop 4.5 User Guide • April 2009 FIGURE 1-15 Microsoft W indows Print Dialog Box, W ith an SGD Client Printer Selected See “Configuring Y our Client Printers” on page 37 for more information on how you can configur e your own client printers. Printing from W indows Applications to a W indows Computer If you print from [...]

Chapter 1 Using Sun Secure Global Desktop 19 On Microsoft W indows computers, the Universal PDF Printer printer displays the print job as a PDF file in Adobe Reader , which then prints the PDF file to your default printer . The Universal PDF V iewer printer displays the print job as a PDF file in Adobe Reader . Y ou can then decide whether to print[...]

20 Sun Secure Global Desktop 4.5 User Guide • April 2009 Printing T roubleshooting If you print from an application and the output does not appear , check the following. If none of the above solves your printing problem, contact your SGD Administrator . Changing Y our Settings Y ou can configure the following settings by clicking on the Edit butt[...]

Chapter 1 Using Sun Secure Global Desktop 21 Client Settings Each time the SGD Client starts it uses a prof ile. A prof ile is a group of configuration settings that control the SGD Client. The settings in a prof ile define the following: ■ How the SGD Client connects to an SGD server . For example, the URL to connect to and the proxy server to u[...]

22 Sun Secure Global Desktop 4.5 User Guide • April 2009 ▼ How T o Create a Gr oup 1. On the webtop, click the Edit button. 2. Click the Edit Groups tab. 3. Click the Add New Group button. T ype a name for the group. In Choose Y our Content, select the check boxes for the applications and documents you want to include in the group. 4. Set the d[...]

Chapter 1 Using Sun Secure Global Desktop 23 FIGURE 1-17 Group Displayed on a W ebtop, Showing Group Contents A separator line to show you which applications are in the gr oup is also displayed. 7. Click the triangle to hide and show the applications in the group. FIGURE 1-18 Group Displayed on a W ebtop, Hiding Group Contents Y ou can add as many [...]

24 Sun Secure Global Desktop 4.5 User Guide • April 2009 1. Start a browser and go to the SGD login URL. The SGD login URL is at http://s erver .example.com /sgd , where server .example.com is the name of the SGD server . 2. Log in and display a webtop. 3. Edit your prof ile as follows. a. Click the Edit button in the Applications area of the web[...]

Chapter 1 Using Sun Secure Global Desktop 25 FIGURE 1-19 Logging In Using the Desktop Start or Launch Menu Note – If you log in to more than one SGD server , there is a Login link for each server in the Start or Launch Menu. Once you have logged in to SGD, the Start or Launch Menu is updated with the links for the applications you can run through[...]

26 Sun Secure Global Desktop 4.5 User Guide • April 2009 Unlike the webtop, you cannot suspend and resume individual applications. Instead, when you log out of SGD, your running applications are either suspended or ended, depending on their resumability settings. See “Suspending and Resuming Applications” on page 1 1 . When you log in again, [...]

Chapter 1 Using Sun Secure Global Desktop 27 Note – Y ou cannot suspend or resume your My Desktop application. Y ou must log out of the desktop application as normal. Logging Out The log out procedur e varies, depending on whether you are using the SGD webtop or you are using SGD fr om the desktop Start or Launch Menu. Logging Out of the SGD W eb[...]

28 Sun Secure Global Desktop 4.5 User Guide • April 2009[...]

29 APPENDIX A Installing the SGD Client Manually T o use Sun Secure Global Desktop (SGD) with a browser that does not have Java technology enabled, you must download the SGD Client manually and install it on your computer . Installing the SGD Client The SGD Client is usually installed automatically when you connect to an SGD server using a browser [...]

30 Sun Secure Global Desktop 4.5 User Guide • April 2009 ▼ How to Install the SGD Client Manually on Micr osoft W indows Platforms 1. In a browser , go to an SGD web server . For example, http://server.example.com . The SGD web server W elcome page is displayed, as shown in FIGURE A-1 . FIGURE A-1 SGD W elcome Page 2. (Optional) Select your pre[...]

Appendix A Installing the SGD Client Manually 31 4. Download the SGD Client installation program. Click Download the Secure Global Desktop Client for Micr osoft W indows. Save the installation program to a temporary directory on the PC. The SGD Client installation program is sgdcwin- lang .exe , where lang is the selected language. 5. Change to the[...]

32 Sun Secure Global Desktop 4.5 User Guide • April 2009 FIGURE A-2 SGD W elcome Page 2. (Optional) Select your preferred language. Click one of the flags at the top of the W elcome page. The W elcome page is displayed in the selected language. 3. Click Install the Sun Secure Global Desktop Client. The Sun Secure Global Desktop Client page is dis[...]

Appendix A Installing the SGD Client Manually 33 5. Change to the temporary directory and extract the tar f ile. 6. Install the SGD Client. Follow the instructions on the screen. Logging In Using the SGD Client On UNIX and Linux platforms, you start the SGD Client with the ttatcc command. On Microsoft W indows platforms, you can either start the SG[...]

34 Sun Secure Global Desktop 4.5 User Guide • April 2009 FIGURE A-3 Client Connection Settings Dialog Box 2. T ype in the Server URL for the SGD server . 3. Select a Proxy Settings option. If you select the Use HTTP Proxy Server option, type the proxy server host name and port in the fields pr ovided. 4. Click the Connect button to connect to the[...]

35 APPENDIX B Advanced Conf iguration This appendix includes configuration information for advanced users of Sun Secure Global Desktop (SGD). The following advanced configuration topics ar e described: ■ “Client Settings” on page 35 ■ “Printing” on page 37 ■ “Accessing the Drives on Y our Computer” on page 38 Client Settings Y ou [...]

36 Sun Secure Global Desktop 4.5 User Guide • April 2009 Changing the Login Page URL Y ou use the Login URL setting to specify the location of the login page on the SGD server . This client setting applies when you are logging in to SGD from the desktop Start or Launch Menu. The Login URL is usually http:// server .example.com /sgd/index.jsp , wh[...]

Appendix B Advanced Configur ation 37 Printing If you are using a UNIX, Linux, or Mac OS X computer , you can override the settings made by the SGD Administrator and configure printers on the computer . Conf iguring Y our Client Printers T ypically , your SGD Administrator configures the available client printers for you to use. However , if you ar[...]

38 Sun Secure Global Desktop 4.5 User Guide • April 2009 Accessing the Drives on Y our Computer Y our SGD Administrator configures whether you can access the drives on your computer from applications running thr ough SGD. If you are using a UNIX, Linux, or Mac OS X platform computer , by default your home directory is mapped to a drive called “[...]

39 APPENDIX C Pr ofile Settings This appendix describes the settings you can configure in a pr ofile. Description of Pr ofile Settings Each time the SGD Client starts it uses a prof ile . A prof ile is a group of configuration settings that control the SGD Client. The following table lists the settings available in a profile, with a description of [...]

40 Sun Secure Global Desktop 4.5 User Guide • April 2009 If you are unsur e about a setting, ask your SGD Administrator for help. Setting Description Login URL The SGD Uniform Resource Locator (URL) to use for the pr ofile. This is usually http:// server .example.com /sgd , wher e server .example.com is the name of an SGD server . If you use a br[...]

Appendix C Profile Settings 41 Conf iguring Integrated Mode Operation The following settings on the Client Settings tab are used for configuring Integrated mode operation of SGD: ■ Connect on System Login ■ Automatic Client Login ■ Add Applications to Start Menu See “Using SGD From Y our Desktop Start or Launch Menu” on page 23 for more i[...]

42 Sun Secure Global Desktop 4.5 User Guide • April 2009[...]

43 Glossary This chapter defines terms used with the Sun Secur e Global Desktop (SGD) software. A application A program running on a server . SGD lets you access your applications using a browser on any computer . B browser Software you run on your computer to access SGD. For example, Micr osoft Internet Explorer or Mozilla Fir efox. I Integrated m[...]

44 Sun Secure Global Desktop 4.5 User Guide • Apr il 2009 L link Provides access to documents and applications on your webtop. Usually an icon with a label. P password A secret set of characters that, together with your user name, pr oves your identity to a server . Y ou can have differ ent passwords, and user names, on differ ent servers. prof i[...]

Glossary 45 W webtop The special web page you see when you log in to SGD. The webtop provides access to your applications.[...]

46 Sun Secure Global Desktop 4.5 User Guide • Apr il 2009[...]

47 Index A Alternative PDF V iewer , specifying, 36 anonymous users closing the browser, 13 webtop username, 9 Apple Macintosh mouse, single-button, 15 applications adding to the webtop, 8 authentication, 14 cancelling, 1 1 copying and pasting between, 14 error messages, 1 1 groups, 21 number of instances, 10 printing, 16 , 17 resuming, 1 1 running[...]

48 Sun Secure Global Desktop 4.5 User Guide • April 2009 J Java technology-enabled web browser, 2 JavaScript, 2 L language, changing, 36 logging out of SGD, 27 login URL, 2 changing, 36 M Menu bar, 7 My Desktop, 26 P pasting, 14 PDF printing, 19 changing the default viewer, 36 Potentially Unsafe Connection, 5 printing managing print jobs, 15 PDF [...]