Tektronix 480X manual

User Manual Phaser ¨ 480X Color Printer First printing May 1995 070-9237-00[...]

Copyright © 1995 by T ektronix, Inc., W ilsonville, Oregon. Printed in the United States of America. All rights reserved. Contents of this publication may not be r eproduced in any form without permission of T ektronix, Inc. This instrument, in whole or in part, may be pr otected by one or more U.S. or for eign patents or patent applications. Info[...]

Users saf ety summar y T erms in manual: CAUTION Conditions that can result in damage to the pr oduct. W ARNING Conditions that can result in personal injury or loss of life. P ower source: Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor and ground. Use only the speciÞ ed power cord and connect[...]

Phaser ® 480X W arranty T ektronix warrants that the Phaser 480X will be fr ee from defects in materials and workmanship for a period of one (1) year from the date of shipment. If the Phaser 480X pr oves defective during its r espective warranty period, T ektronix, at its option, will either r epair the defective product without char ge for parts [...]

User Manual v 1 Introduction All about the Phaser 480X 1-1 Printer features 1-2 Ordering supplies 1-4 2 Getting Set Up At a glance 2-1 Setting up the printer 2-2 Checking the inventory 2-2 Registering your printer 2-4 Removing the packing material 2-4 Loading the transfer roll 2-7 Adding paper 2-10 Connecting the printer 2-15 Printer ports 2-15 Loc[...]

vi Phaser 480X Color Printer 3 Printing Which platform? 3-1 Printing from a Macintosh 3-2 Printing from a PC: Windows 3-4 Printing from a Unix or VMS workstation 3-5 Printing from specific applications 3-6 About paper and transparencies 3-7 Handling paper and transparencies 3-7 Setting paper and transparency size 3-8 Loading paper and transparencie[...]

User Manual vii 6 Troubleshooting If you need help 6-1 Problems and solutions 6-7 Clearing a jam 6-9 If you canÕt make a print 6-12 Media handling problems 6-15 Problems with image size and position 6-16 Print quality problems 6-17 The startup page prints although you disabled it 6-18 Error messages on the startup page 6-18 7 Front and Rear Panels[...]

viii Phaser 480X Color Printer C Moving Your Printer Changing the line voltage C-1 Repacking your printer C-2 D Regulatory Information Canadian EMC (Electromagnetic Compatibility) regulatory standards D-1 Declaration of conformity (for 220 VAC equipment) D-2 FCC Class B device (for 110 VAC equipment) D-3 Material Safety Data Sheet D-4 Index[...]

User Manual 1-1 Chapter 1 Introduction All about the Phaser 480X The Phaser 480X Color Printer is the latest model of T ektr onixÕ large-format dye-sublimation printer . Dye-sublimation technology produces photorealistic, continuous-tone images ideal for graphic arts comping and prooÞng, engineering/scientiÞc data analysis, and custom photograph[...]

1 Introduction 1-2 Phaser 480X Color Printer Printer features Brilliant colors and resolution The Phaser 480X delivers 256 shades of each primary color at 300-by-300 dots-per-inch r esolution to produce millions of colors. Dye-sublimation produces brilliant colors with smooth transitions, sharp details, and accurate textures. In addition, the Phase[...]

Introduction 1 User Manual 1-3 PhaserMatch™ PhaserMatchª is an application for Macintosh and W indows users that provides a simple visual appr oach to calibrating the printer and editing color proÞles. PhaserMatch pr ovides two modes: easy and expert . The easy step-by-step calibration mode requir es no training or special measurement equipment[...]

1 Introduction 1-4 Phaser 480X Color Printer CD-ROM By default, the Phaser 480X is shipped with a CD-ROM for platforms that have a CD-ROM drive. (If your computer does not have a CD-ROM drive, you can order the optional diskettes; see Chapter 5 for details.) The CD-ROM includes printer drivers, utility Þles, and online help, as well as information[...]

User Manual 2-1 Chapter 2 Getting Set Up At a glance Installation of your Phaser 480X Color Printer involves these tasks: 1. Setting up the printer ■ Checking inventory ■ Removing packing material ■ Loading the transfer roll ■ Setting paper size ■ Loading the paper tray 2. Connecting power and interface cables 3. Installing a driver on yo[...]

2 Getting Set Up 2-2 Phaser 480X Color Printer Setting up the printer Chec king the in ventory 1. Phaser 480X color printer 2. Power cord 3. Phaser 480 Quick Reference Card 4. T ransfer roll endcaps (2 gr een, 1 gray , 1 black) 5. Paper tray (B/A3/WB) 6. T ransfer roll tray 7. Phaser 480X User Manual 8. Cleaning kit 9. Sample transfer roll 10. Phas[...]

Getting Set Up 2 User Manual 2-3 Phaser 480 ERROR JAM MEDIA TRANSFER ROLL COVER READY POWER User Manual Phaser ™ 480 Color Printer Phaser ™ 480 Color Printer User Manual Phaser ™ 480 Drivers and Utilities Printing Reference Phaser ™ 480 Drivers and Utilities Printing Reference User Manual Phaser ™ 480 Calibrator Utilities Phaser ™ 480 C[...]

2 Getting Set Up 2-4 Phaser 480X Color Printer Registering y our printer The T ekColor information envelope contains your pr oduct registration car d. ■ Find the customer registration car d that is appropriate for you (U.S. or international versions). ■ Fill out the card and mail it. By registering your printer with T ektronix, you ar e validat[...]

Getting Set Up 2 User Manual 2-5 2. Open the printer cover by sliding the cover release and raising the cover to its full upright position. Caution The cover release includes a safety catch. If the cover is only partially lifted, do not force it open ; you might damage the printer . Slide the cover release again. 3. Lift the transfer roll tray out [...]

2 Getting Set Up 2-6 Phaser 480X Color Printer 4. Unfasten the tie-wraps: press and hold down the lever under the fastener; then slide the tie-wrap out through the fastener Õs opening. 5. Remove all packing material from inside the printer . Caution Do not cut the tie-wraps to remove them; you will need them for repacking. Save all packing materia[...]

Getting Set Up 2 User Manual 2-7 Loading the transfer r oll Note T o ensure the best print quality , load the transfer roll in an ar ea that is free of dust and dirt. 1. Unwrap the new transfer roll and position it in the following manner so that the take-up core (the empty side) is closest to you and the supply core (the full side) is farthest awa[...]

2 Getting Set Up 2-8 Phaser 480X Color Printer 3. Load the transfer roll into the tray . The fr ont of the tray is marked FRONT SIDE OF PRINTER . a. Place the supply core into the back of the tray . b. Place the take-up core into the fr ont of the tray . c. Make sure that the endcap axles ar e pressed Þrmly into the openings on the transfer roll t[...]

Getting Set Up 2 User Manual 2-9 4. Insert the transfer roll tray into the printer and push Þrmly on the handles so that the axles on the transfer roll lock into place. 5. T o remove any slack in the transfer r oll, turn an endcap toward the front of the printer until you see that the transfer r oll is taut. 8849-08 4 8849-09 5[...]

2 Getting Set Up 2-10 Phaser 480X Color Printer Adding paper Follow these steps to add paper to the paper tray . Note This procedur e assumes you are loading B-size paper into the standard paper tray . All sizes of paper and transparency are loaded in the same way . For information on other paper sizes and the optional paper tray , refer to “Sett[...]

Getting Set Up 2 User Manual 2-11 3. Adjust the paper tray to Þt the media size: a. Pull up on the paper guide lock (the metal tab on the right side of the paper tray). b. Slide the paper guides on the sides to the desired paper size. For this example, select B . Sizes are imprinted on the ßoor of the paper tray . The standard paper tray accommod[...]

2 Getting Set Up 2-12 Phaser 480X Color Printer 4. Fan the stack of paper , but be careful not to touch the printing side Ñ Þngerprints can cause smudged prints. 8849-12[...]

Getting Set Up 2 User Manual 2-13 5. Load the paper into the paper tray with the printing side down (the non-printing side is marked with T ektronix ): a. While pressing down on the tab of the metal plate, slide the paper into the tray . b. Make sure that the hooks ar e positioned over the left and right corners of the paper and that the paper is i[...]

2 Getting Set Up 2-14 Phaser 480X Color Printer 7. Insert the paper tray into the slot in the front of the printer and push it all the way in. 8. Adjust the paper stopper on the printer Õs top cover so that the arrow aligns with the arr ow next to the desired paper size. 8849-14 Phaser 480 E R R O R JA M M E D IA T R A N S F E R R O L L C O V E R [...]

Getting Set Up 2 User Manual 2-15 Connecting the printer Printer por ts The printer accepts data through four ports: ■ LocalT alk ■ Parallel ■ Ethernet ■ Serial (RS-232) Information on the serial port can be found in the following places: ■ The T ektr onix CD-ROM ■ HAL and EuroHAL, the T ektr onix automated fax systems ■ Internet W or[...]

2 Getting Set Up 2-16 Phaser 480X Color Printer LocalT alk connection Y ou can make LocalT alk connections between the printer and a single computer or on a LocalT alk network using a daisy-chain setup. If your LocalT alk installation is complex, or if you need assistance, contact your network system administrator . LocalT alk connectors and cables[...]

Getting Set Up 2 User Manual 2-17 Connecting to a single computer Follow these steps if you are connecting the printer dir ectly to your computer via LocalT alk: 1. Make sure that the printer is turned off befor e making any LocalT alk connections. 2. Connect the short cable of a LocalT alk connector to your computer Õs LocalT alk port. 3. Connect[...]

2 Getting Set Up 2-18 Phaser 480X Color Printer P arallel connection 1. Connect a parallel interface cable to your computer and to the printer Õs parallel port. If you have no other connections to make, read ahead to ÒT urning on the printerÓ on page 2-19. Ethernet connection Ethernet is a communication standard that supports very high speed dat[...]

Getting Set Up 2 User Manual 2-19 T urning on the printer After you have connected all the interface cables, you are r eady to connect the power cord and turn on the printer . Caution Before applying power , verify that the line voltage of your printer (indicated on the printer ’ s rear panel) matches the line voltage in your area to avoid damage[...]

2 Getting Set Up 2-20 Phaser 480X Color Printer What happens at power -up All indicators on the printer Õs fr ont panel light up for approximately 30 seconds, and the printer goes through a series of self-tests. The printer takes 1 to 3 minutes (depending on the amount of memory installed) to warm up and complete the self-tests. ■ Check the indi[...]

Getting Set Up 2 User Manual 2-21 Installing a driver on y our computer Packaged with your printer are the Phaser 480X compact disk (CD-ROM) for platforms with a CD-ROM drive or , if your computer does not have a CD-ROM drive, optional PC and Macintosh diskettes. The CD-ROM and diskettes contain drivers and utility Þles that let you select between[...]

2 Getting Set Up 2-22 Phaser 480X Color Printer 5. T ype in the drive that the CD-ROM or PC diskette is in (for example, for the CD-ROM drive, enter / DRIVER ; for the PC drive, enter A or B ) and click OK . 6. Select your printer from the list of printers and click OK . The driver software you need is automatically installed. 7. Assign the printer[...]

Getting Set Up 2 User Manual 2-23 Note The printer ’ s configuration page contains the information you need to set up the printer port. Refer to “Configuration page” on page A-3 to print the configuration page. f. Click on OK in the Connect dialog box and close the Printers dialog box. Macintosh drivers The T ektr onix CD-ROM and the Macin[...]

2 Getting Set Up 2-24 Phaser 480X Color Printer Installing the Phaser 480X driver 1. Make sure that your Macintosh is turned on with System Softwar e version 7.0 or later installed. 2. Insert the CD-ROM into the CD-ROM drive or the Macintosh Printer Drivers diskette into the disk drive. ■ If you are using the CD-ROM, open it and open the Drivers [...]

Getting Set Up 2 User Manual 2-25 W orkstation users The printer-contr ol PostScript Þles that are on the T ektr onix CD-ROM and the W indows 3.1 Driver and Printer Utilities PC-format diskette can be used with Unix and VMS workstations. These Þles let you set up your spooling system to select between media types, color corrections and other feat[...]

2 Getting Set Up 2-26 Phaser 480X Color Printer What ne xt? ■ When you have set up all the hardwar e and connectors, installed the software on your computer , and turned on the power , you are ready to print. Chapter 3, ÒPrinting,Ó contains useful information on printing features such as color corr ection, fonts, and printing hints. For detaile[...]

User Manual 3-1 Chapter 3 Printing Which platf orm? Y ou can print to your printer fr om any of these platforms: ■ Macintosh ■ PC in W indows T o print fr om a Macintosh or a PC running W indows, you should have Þrst installed the T ektr onix driver for your computer . For information on installing the drivers, see ÒInstalling a driver on you[...]

3 Printing 3-2 Phaser 480X Color Printer Printing fr om a Macintosh The T ektr onix CD-ROM and the Macintosh Printer Drivers diskette include two Macintosh printer drivers that allow you to select printer features. Using the Phaser 480X driver 1. Make sure that the T ektronix printer driver for the Macintosh has been installed. If it hasnÕt, refer[...]

Printing 3 User Manual 3-3 Note If you are using the standard LaserW riter driver , select U.S Letter , A4 Letter , T abloid , A3 T abloid , or T abloid Extra paper sizes. b. Click the T ekColor button in the Print dialog box to open the T ekColor Options dialog box, in which you can select the T ekColor color corrections and media type options. If[...]

3 Printing 3-4 Phaser 480X Color Printer Printing fr om a PC: Windo ws 1. Make sure that the W indows printer driver has been installed. 2. Click on the Printer Setup command from the File menu (or the similar command in your application). Select T ek Phaser 480X (T ekColor) from the list. If you have previously set the printer as the default print[...]

Printing 3 User Manual 3-5 Printing fr om a Unix or VMS w orkstation Y ou send Þles from your workstation to the Phaser 480X as you would to any PostScript printer (for example, the Apple LaserW riter II NTX). W orkstation users can print fr om any application that generates PostScript Level 1 or 2. For Unix and VMS environments, T ektronix offers[...]

3 Printing 3-6 Phaser 480X Color Printer The printer-contr ol PostScript Þles that are on the CD-ROM and the PC-format diskettes can be used for Unix workstations. Most workstations with 3.5-inch disk drives provide a device driver that allows you to mount a PC ßoppy diskette. These PostScript Þles let you set up your spooling system to select m[...]

Printing 3 User Manual 3-7 About paper and transparencies Handling paper and transparencies ■ Make sure that paper trays ar e free of dust. Dust and dirt in a paper tray can be transferred to the paper , r esulting in poor print quality . ■ Handle paper and transparencies at the edges to avoid Þngerprints. Fingerprints can result in a smudged [...]

3 Printing 3-8 Phaser 480X Color Printer Setting paper and transparency size The Phaser 480X has two paper trays accommodating Þve paper sizes and two transparency sizes: Standard T ray Optional T ray For B, A3, and WB For A and A4 T o adjust the trays for any of these sizes, follow three basic steps: 1. Select a paper tray . Decide on a paper or [...]

Printing 3 User Manual 3-9 2. Set the paper guides on the tray . On the paper tray , adjust the side and rear paper guides to the desired size: a. Pull up on the paper guide lock (the metal tab on the right side of the paper tray). b. Slide the paper guides on the sides to the desired paper size. Select A3 , B , or WB (T abloid Extra) on the standa[...]

3 Printing 3-10 Phaser 480X Color Printer 3. Set the paper stopper . Adjust the paper stopper on the printer Õs top cover for the paper or transparency size you ar e using. Align the arr ow with the arrow next to the desir ed paper or transparency size. Select from A (U.S. Letter), A4 (Metric Letter), A3 (Metric T abloid), B (T abloid), and WB (T [...]

Printing 3 User Manual 3-11 Loading paper and transparencies Y ou load the paper tray with paper and transpar encies in the same way: 1. Pull the paper tray out of the printer and remove the plastic cover . 2. On the paper tray , set the correct size by adjusting the paper guides on the sides and rear of the tray . (Refer to ÒSetting paper and tra[...]

3 Printing 3-12 Phaser 480X Color Printer Margins and print area When the printer places an image on paper , the image (print area) is a bit smaller than the paper size. Y ou may need to adjust the page margins in your application software to match the print ar ea. This illustration shows the page dimensions, margins, and the lar gest print areas f[...]

Printing 3 User Manual 3-13 Manual f eed Follow these steps to feed a single sheet of media into the printer . The manual feed option is selected through the W indows and Macintosh drivers. T ypically , you would use manual feed when one of these conditions exist: ■ Paper is loaded in the paper tray and you want to print a transparency of the sam[...]

3 Printing 3-14 Phaser 480X Color Printer Color correction There ar e several ways to correct colors on your prints: ■ Using a printer driver or a utility file. The printer driver provides nine color corr ections and the utility Þles provide ten color corr ections: For details on making color corrections thr ough a printer driver or a utility ?[...]

Printing 3 User Manual 3-15 ■ Using the color correction switches on the printer’ s rear panel. The Phaser 480X allows you to make color corrections with r ear panel Switches 8 and 9. If using the T ektr onix driver , select Use Printer Setting . The combinations of these two switches have the following effect: Note If your printer is on a netw[...]

3 Printing 3-16 Phaser 480X Color Printer ■ Using color sampler charts pro vided on the CD-ROM and diskettes. The printer Õs CD-ROM and diskettes contain color sampler charts for CMYK (cyan, magenta, yellow , and black), RGB (red, gr een, and blue), HSB (hue, saturation, and brightness), and P ANT ONE Colors. The charts consist of colored r ecta[...]

Printing 3 User Manual 3-17 Fonts: resident typefaces Courier Courier Bold Courier Oblique Courier Bold Oblique Helvetica Helvetica Bold Helvetica Oblique Helvetica Bold Oblique New Century Schoolbook New Century Schoolbook Bold New Century Schoolbook Italic New Century Schoolbook Bold Italic ITC Bookman Light ITC Bookman Light Italic ITC Bookman D[...]

3 Printing 3-18 Phaser 480X Color Printer Downloading f onts The printer accepts PostScript T ype 1 and T ype 3 downloadable fonts including those from Adobe, AGF A, Bitstr eam, Microsoft, Apple, and many others. The Phaser 480X also accepts T rueT ype fonts (T ype 42), which are scalable to any point size and look the same on the screen as they do[...]

Printing 3 User Manual 3-19 Printing hints Application hints For information about using speciÞc software applications with your printer , refer to the Phaser 480X Drivers and Utilities Printing Refer ence or contact T ektr onixÕ HAL or EuroHAL information systems at 1-800-835-6100 . For instructions on using these systems, r efer to ÒUsing the [...]

3 Printing 3-20 Phaser 480X Color Printer How long does it take to make a print? The total print time depends on the following: ■ Image complexity ■ Image size ■ T ype of port used ■ Printer Õs memory conÞguration (1 12 Mbyte conÞguration is fastest) ■ Printer Õs paper -marking speed (the time it takes the printer to put the dye into [...]

User Manual 4-1 Chapter 4 Caring for Your Printer Overview Cleaning is impor tant This chapter describes how to care for your printer to keep it in peak operating condition. By performing regular cleaning, you can ensur e that your printer produces the highest quality prints. Regular cleaning also helps prevent paper jams, smudged prints, skewed im[...]

4 Caring for Your Printer 4-2 Phaser 480X Color Printer The following table lists each part of the printer that needs to be cleaned, how often, and if it is included in the quick cleaning or complete cleaning procedur es. Printer component Quick Cleaning Complete Cleaning Frequency P aper-pick roller ✔✔ Every transf er roll change Thermal head [...]

Caring for Your Printer 4 User Manual 4-3 Cleaning kit contents T o order a new cleaning kit, call your dealer or T ektronix and ask for or der number 016-1287-01. The cleaning kit contains these items: 1. Cleaning sheet 2. Plastic bottle for 90-99% isopropyl alcohol 3. Lint-free cleaning cloth (to be cut into squar es) 4. Six paper clamp cleaning [...]

4 Caring for Your Printer 4-4 Phaser 480X Color Printer Impor tant When you clean the Phaser 480X, always remember the following: Cooling time After the last print has been made, wait 5 minutes for the thermal head to cool. A clean, dust-free area When removing the paper fr om the paper tray and the transfer roll tray from the printer , always set [...]

Caring for Your Printer 4 User Manual 4-5 Cleaning the printer 1. Outside surfaces Clean the outside surfaces of the Phaser 480X using a soft cloth and a non-abrasive cleanser . 2. Cleaning the paper-pic k roller Clean the paper-pick r oller (hidden under and in front of the paper guide) by using the cleaning sheet included in the cleaning kit. a. [...]

4 Caring for Your Printer 4-6 Phaser 480X Color Printer f. Apply isopropyl alcohol (at least 20 dr ops) to the four sponges on the cleaning sheet. Use a back and forth motion for the best coverage. g. Insert the paper tray into the printer . Caution The transfer roll must be installed and the printer’ s top cover must be closed for this procedur [...]

Caring for Your Printer 4 User Manual 4-7 h. On the rear panel of the printer , set Switch 6 to the up position. (A diagram of the switch settings appears on the back panel with the switches.) i. Set Switch 1 to the up position, then to the down position. W ait for the motor noises to stop. j. T oggle Switch 1 up , then down three mor e times. Note[...]

4 Caring for Your Printer 4-8 Phaser 480X Color Printer 3. Thermal Head Open the cover to its full upright position. Caution Do not force the cover open; you could damage the printer . If the cover is only partially opened, a safety catch keeps the cover from r eleasing. Slide the cover release again and then raise the cover . Note After making the[...]

Caring for Your Printer 4 User Manual 4-9 5. P aper-Feed Roller a. W ith the transfer roll tray r emoved, open the gray plastic paper guide by grasping it in the center and lifting it open. The paper-feed r oller is exposed. b. V igorously wipe the paper -feed roller with the lint-fr ee cloth that has been moistened with 90% isopropyl alcohol. c. T[...]

4 Caring for Your Printer 4-10 Phaser 480X Color Printer 6. Pinch Roller , Platen, and Idler Caution A void touching the rollers with your fingers; oil from your hands can contaminate the rollers and can cause printing problems. Use the lint-free cloth moistened with 90% isopr opyl alcohol to wipe the full length of these three r ollers. Rotate ea[...]

Caring for Your Printer 4 User Manual 4-11 7. Exit roller s a. Locate the exit rollers at the fr ont of the Phaser 480X, behind the front panel. b. Hold the lint-free cloth moistened with isopr opyl alcohol against the rubber segments of the r oller as you turn the green knob toward the back of the printer . Make sur e to clean both segments of the[...]

4 Caring for Your Printer 4-12 Phaser 480X Color Printer 8. Inside top cover and rac k Using a lint-free wipe moistened with isopr opyl alcohol, wipe out the inside of the printer Õs top cover and ar ound the rack that holds the transfer roll tray . Quick Cleaning Complete Cleaning ✔ 8 8 8 8 9237-12[...]

Caring for Your Printer 4 User Manual 4-13 9. P aper clamp bar Clean the paper clamp bar using the cleaning pads that were shipped with the cleaning kit: a. Use the black rubber belt to move the paper clamp bar . b. Position the paper clamp bar directly over the platen (of the three r ollers, the platen is the middle, black roller). Quick Cleaning [...]

4 Caring for Your Printer 4-14 Phaser 480X Color Printer c. Dampen the small end of the cleaning pad with isopropyl alcohol. d. Place the wide end of the cleaning pad ( foam side down ) on the platen beneath a paper clamp. 9237-14 9c 9d 9237-15[...]

Caring for Your Printer 4 User Manual 4-15 e. Gently press the clamp lever down with your Þnger to open the clamp. f. Slide the small end of the pad through the open clamp, wiping side-to-side. g. Repeat for all four clamps, then discard the cleaning pad. 9e 9f 9237-16[...]

4 Caring for Your Printer 4-16 Phaser 480X Color Printer 10. T ransfer Roll T ray Remove the transfer roll fr om the tray and wipe the inside of the tray , using the lint-free cloth moistened with isopr opyl alcohol. When the tray is dry , put the transfer roll back into the tray . 11. Install the transfer r oll tray Place the transfer roll tray ba[...]

Caring for Your Printer 4 User Manual 4-17 Replacing the transfer r oll Note T o ensure the best print quality , load the transfer roll in an ar ea that is free of dust and dirt. 1. Open the printer cover to its full upright position; lift the transfer roll tray out of the printer and r emove the four endcaps from the used transfer roll. Discar d t[...]

4 Caring for Your Printer 4-18 Phaser 480X Color Printer 3. Unwrap the new transfer roll and insert the four endcaps: a. Insert the black endcap into the left side of the supply core. b. Insert a green endcap into the right side of the supply cor e. c. Insert the gray endcap into the left side of the take-up core. d. Insert a green endcap into the [...]

Caring for Your Printer 4 User Manual 4-19 4. Load the transfer roll into the tray: The fr ont of the tray is marked FRONT SIDE OF PRINTER . a. Place the supply core into the back of the tray . b. Place the take-up core into the fr ont of the tray . c. Make sure that the endcap axles ar e pressed Þrmly into the openings on the transfer roll tray .[...]

4 Caring for Your Printer 4-20 Phaser 480X Color Printer 6. T o remove any slack in the transfer r oll, turn an endcap toward the front of the printer until you see that the transfer r oll is taut. 8849-59 6[...]

User Manual 5-1 Chapter 5 Supplies and Accessories T ektr onix supplies: the mark of quality T ektr onix supplies are developed and tested as a total system Ñ printer , dyes, and media. These system components work together to produce consistent, high-quality color images. Always order T ektronix supplies for your Phaser 480X printer to guarantee [...]

5 Supplies and Accessories 5-2 Phaser 480X Color Printer Phaser 480X Supplies and Accessories Order n umber Description Supplies T ransfer rolls 016-1241-00 *Universal Blac k * Universal tr ansfer rolls are used with large- and small-f or mat media. 650 images 016-1243-00 †4-Color A/A4 † 4-Color A/A4 transf er rolls are used only with small-for[...]

Supplies and Accessories 5 User Manual 5-3 If you plan to use Letter-size media r egularly , or der the Z480FSS kit which includes the optional paper tray , Letter-size paper , a Letter-size transfer r oll, and an extra transfer roll tray for convenient swapping of the transfer r oll. Phaser 480X Supplies and Accessories (cont’ d.) Order n umber [...]

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User Manual 6-1 Chapter 6 Troubleshooting If y ou need help If you need assistance, contact your local T ektronix dealer or sales repr esentative, T ektronix Customer Support Hotline, the T ektronix Bulletin Board Service (BBS), T ektronixÕ interactive fax system (HAL and Eur oHAL). This table lists all the ways to get help from T ektronix; detail[...]

6 Troubleshooting 6-2 Phaser 480X Color Printer Customer Support Hotline If your problem is not r esolved after Þrst trying the suggestions in this chapter , call the T ektronix Customer Support Hotline in the United States and Canada at 1-800-835-6100 (from 6:00 am to 5:00 pm PST). For technical support outside the United States and Canada, conta[...]

Troubleshooting 6 User Manual 6-3 Downloading files fr om the T ektronix Color Printer Inf ormation Ser ver Unix and VMS workstation utility Þles included with the printer on a CD-ROM or PC diskette let you set up the printer to select media type, color corrections, and other featur es. If you donÕt have the means of transferring these Þles fro[...]

6 Troubleshooting 6-4 Phaser 480X Color Printer Using the automated fax systems As an alternative to the Customer Support Hotline, and to provide up-to-date information quickly , T ektronix has set up HAL (Highly Automated Library) and EuroHAL, two interactive, automated fax systems. These automated fax systems provide Macintosh, PC, and workstatio[...]

Troubleshooting 6 User Manual 6-5 Use EuroHAL to or der a catalog or individual documents in Europe EuroHAL includes many documents, some in English and some in other European languages. If a local version of the document you want is available, EuroHAL will send it in your language. Otherwise, it will send English documents. If you have a tone-dial[...]

6 Troubleshooting 6-6 Phaser 480X Color Printer 2. EuroHAL answers and asks which language you want to use. For English Press 1 For French Pr ess 2 For German Pr ess 3 3. The Þrst time you use EuroHAL, you should or der a catalog. This lists all the documents that are available and is constantly updated. 4. EuroHAL asks you for your fax machine nu[...]

Troubleshooting 6 User Manual 6-7 Pr oblems and solutions Several problems ar e listed in the ÒT roubleshooting Quick Refer enceÓ table. More detailed information follows the table. T roubleshooting Quic k Reference Symptom Cause Solution PO WER indicator is not on P ower connector is loose or not connected. Inser t power connector . P ower outle[...]

6 Troubleshooting 6-8 Phaser 480X Color Printer JAM indicator is on (cont’ d.) T ransfer roll does not wind. Reload the transf er roll correctly . There is a wrinkle or irregular ity on the transf er roll. T ur n the endcaps until the transf er roll is taut or replace the transf er roll with a new one if necessar y . P aper jam. Remov e the jamme[...]

Troubleshooting 6 User Manual 6-9 Clearing a jam If a paper jam or transfer roll jam occurs, the JAM indicator is on. Follow these steps to locate and remove the jam: 1. T urn off the printer; open the top cover to its full upright position. Caution The thermal head is hot; do not touch it until it has cooled down, approximately 5 minutes. Also, do[...]

6 Troubleshooting 6-10 Phaser 480X Color Printer 4. T o check the paper clamp bar , pull on the black rubber belt until the paper clamp bar is positioned over the label P osition paper clamp bar HERE to clear a paper jam . If the paper clamps are holding any paper , this is the cause of the jam. Caution Do not force or pull the jammed paper out of [...]

Troubleshooting 6 User Manual 6-11 6. Open the paper guide and remove any r emaining paper . Close the paper guide. 7. Remove the paper tray and any paper remaining in the opening. Replace the paper tray . 8. Re-install the transfer roll tray , making sur e the axles on the endcaps Þt snugly into place inside the printer . Remove any slack in the [...]

6 Troubleshooting 6-12 Phaser 480X Color Printer If y ou can’t make a print Printer not operating ■ Make sure that you plugged in the printer and turned it on. ■ Make sure that you connected the interface cable pr operly and set the rear panel switches corr ectly . For details on the switch settings, refer to Chapter 7. ■ Make sure that the[...]

Troubleshooting 6 User Manual 6-13 ■ If you have a PC, use this DOS ECHO command: echo showpage > port Substitute the name of the printer port (for example COM1 : , COM2 : , LPT1 : , LPT2 : ) for the variable port in this command. For example, if you are testing a parallel connection on LPT1, type: echo showpage > lpt1: If the communication[...]

6 Troubleshooting 6-14 Phaser 480X Color Printer READ Y light blinks, but file doesn’t print This is probably the r esult of a PostScript error . Download the PostScript Error Handler Þle fr om the Phaser 480X CD-ROM or optional utility diskettes. For more information on using the PostScript Err or Handler , see the Phaser 480X Drivers and Util[...]

Troubleshooting 6 User Manual 6-15 Media handling pr oblems Frequent paper-pic king error s ■ Be sure to fan the paper or transpar encies before installing them in the paper tray . This is especially important for transparencies because they tend to stick together . ■ Make sure that the printer is cleaned r egularly: perform Quick Cleaning ever[...]

6 Troubleshooting 6-16 Phaser 480X Color Printer Pr oblems with ima ge siz e and position Printed images are off-set Check your application for correct image sizing. P ar t of the image is cut off ■ Check your application for image sizing. ■ Make sure that you ar e using a Phaser 480X driver and have selected the correct page size. If you selec[...]

Troubleshooting 6 User Manual 6-17 Print quality pr oblems Prints have dull, faded colors and significant dr opout (areas where dy e is missing) ■ Make sure that you have selected the same media in the driver that is loaded in the paper tray and that it is loaded correctly ( printing side down ). ■ Make sure that you ar e using T ektronix pape[...]

6 Troubleshooting 6-18 Phaser 480X Color Printer The star tup page prints although y ou disabled it The printer Õs power -up self-test can detect problems that do not necessarily make the printer completely inoperable. Examples of these non-fatal errors include faulty printer ports and some memory failures. If the printer detects a non-fatal error[...]

User Manual 7-1 Chapter 7 Front and Rear Panels Rear panel 1. Status indicator 2. Rear panel switches 3. Legend for rear panel switches 9237-17 LocalTalk ® Serial (RS-232) Status SCSI Parallel Ethernet® * See User Manual Reset Run Variable 1 2 3 4 5 6 7 8 9 Diagnostics 1200 Baud Rate Skip Run Startjob * * Color Correction * Not Installed 1 2 3[...]

7 Front and Rear Panels 7-2 Phaser 480X Color Printer Phaser 480X rear panel switc hes Rear panel switches Switch Function Settings 1 Reset/run Up : The pr inter resets and does not accept data while the s witch is in this position. Down . The printer r uns a self-test, then proceeds to run normally . Leave the s witch down f or normal operation. 2[...]

Front and Rear Panels 7 User Manual 7-3 Switches 2, 3, and 4: Dia gnostic Switch 2 Switch 3 Switch 4 Function Down Do wn Down Def ault, normal operation Down Do wn Up Prints configuration page Up Down Down or Up F or qualified ser vice personnel Down Up Down or Up F or qualified ser vice personnel Up Up Down or Up F or qualified ser vice person[...]

7 Front and Rear Panels 7-4 Phaser 480X Color Printer Fr ont panel Front panel indicator Indicator On Blinking Off PO WER The power switch is on. The power s witch is off , or the printer is unplugged, or the power supply has f ailed. READ Y The printer is idle and ready for operation. The printer is processing or printing an image. The printer is [...]

User Manual A-1 Appendix A Technical Notes Star tup and configuration pages Y ou can print out a startup page and a conÞguration page that contain useful information about your Phaser 480X. If you disable the startup page, keep a copy near the printer for easy access to the information. Enabling/disab ling the star tup page When you receive your [...]

A Technical Notes A-2 Phaser 480X Color Printer Configuration page The conÞguration page contains extensive information that is useful in Ethernet installation and troubleshooting network pr oblems. There ar e two ways to generate the conÞguration page: ■ Use the printer ’ s rear panel switches. 1. Make sure Switch 2 , Switch 3 , and Switch [...]

Technical Notes A User Manual A-3 Printer por ts This section includes information on the parallel and Ethernet ports. Information on the serial port is available on the CD-ROM, on the HAL and EuroHAL automated fax systems, and through the Internet. Refer to ÒAt a glance: electronic addr esses and telephone numbersÓ on page 6-1. P arallel por t T[...]

A Technical Notes A-4 Phaser 480X Color Printer Ethernet por t If you order ed your printer with the network option, you received the Network Utilities diskettes and the Network Utilities for Phaser Color Printers manual. Refer to that manual for complete information on Ethernet. BUSY 11 29 Printer P ositive true = cannot accept data PE 12 - Printe[...]

Technical Notes A User Manual A-5 Specifications T emperature Operating: 15 ° C to 30 ° C (59 ° F to 86 ° F) Non-operating: 0 ° C to 35 ° C (32 ° F to 95 ° F) Storage: (without paper , transparencies, or transfer r oll): Ð20 ° C to +55 ° C (Ð4 ° F to +131 ° F) Humidity Operating: 10% to 80% Relative Humidity , non-condensing Non-oper[...]

A Technical Notes A-6 Phaser 480X Color Printer Printing 300 x 300 dots-per-inch Print speed (paper-marking speed) The speeds listed in the following table repr esent the printer Õs paper-marking speed, the time it takes the printer to put the dye on the paper , after it has received the pr ocessed image. Standard transfer roll capacities Universa[...]

User Manual B-1 Appendix B Expanding Your Printing System Upgrade kits 4685F16 16-Mbyte SIMM for adding memory Z480F32 32-Mbyte SIMM for adding memory 4680FP1 Ethernet port upgrade kit; a SIMM that adds Ethernet hardwar e with EtherT alk and Novell protocols 4680FP2 Information sheet with TCP/IP authorization code enables TCP/IP pr otocol (requires[...]

B Expanding Your Printing System B-2 Phaser 480X Color Printer Adv antages of adding memory In general, more memory impr oves throughput, provides mor e storage for downloadable fonts, and allows printing of the most complex images. Additional memory can also reduce of ßoad time by increasing the size of input buffers for all ports. Memory config[...]

Expanding Your Printing System B User Manual B-3 Adding a har d disk f or font stora g e Y ou can connect one or more Small Computer System Interface (SCSI) external hard disks to the Phaser 480X for additional font storage. When you download a font to the external disk, the font remains ther e until you remove it. Compatible har d disks The Phaser[...]

B Expanding Your Printing System B-4 Phaser 480X Color Printer Startup file Y ou may load a startup Þle called Sys/Start onto your external disk. Y ou can use the Sys/Start Þle to customize printer operation. For example, you can set the printer Õs color correction mode or load fonts into the printer Õs memory . The CD-ROM or diskettes include[...]

Expanding Your Printing System B User Manual B-5 Connecting one disk Make sure that the computer , printer , and external disk are turned off befor e you connect or disconnect the SCSI cables. 1. Printer with a built-in SCSI terminator 2. Printer Õs SCSI port 3. External disk SCSI port 4. T erminator (not r equired if the disk has a built-in termi[...]

B Expanding Your Printing System B-6 Phaser 480X Color Printer Connecting multiple disks Make sure that the computer , printer , and external disk are turned off befor e you connect or disconnect the SCSI cables. 1. Printer with a built-in SCSI terminator 2. Printer Õs SCSI port 3. External disks 4. T erminator (not r equired if the disk has a bui[...]

User Manual C-1 Appendix C Moving Your Printer Changing the line v oltage If you move the printer to a country that uses a line voltage differ ent from the printer Õs factory setting, you must have the printer Õs line voltage and fuse changed to match the setting. This can only be done by a trained service technician. Contact your T ektr onix ser[...]

C Moving Your Printer C-2 Phaser 480X Color Printer Repac king y our printer 1. T urn off the printer; r emove all cords and cables. 2. Slide the cover release to open the top cover . Caution T o keep your warranty valid, you must ship the printer in its T ektronix shipping box, taking reasonable car e to repack it properly . Failure to do so will [...]

Moving Your Printer C User Manual C-3 5. Insert the medium-sized foam shipping block inside the printer behind the paper guide. 6. Attach the long foam shipping block to the paper clamp bar: a. Use the black rubber belt to move the paper clamp bar so that it is positioned directly over the label P osition paper clamp bar HERE to clear a paper jam .[...]

C Moving Your Printer C-4 Phaser 480X Color Printer 7. Place the two rubber cushions, marked L (left) and R (right), onto the metal bar on either side of the platen. Make sure that the rubber cushions ar e positioned with the posts upright (or leaning slightly forward) and facing outward as shown. Caution The rubber cushions protect the thermal hea[...]

Moving Your Printer C User Manual C-5 11. Repack the printer in the T ektr onix shipping box. Keep the printer level when moving. 8849-50 Phaser 480 ERROR JAM MEDIA TRANSFER ROLL COVER READY POWER[...]

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User Manual D-1 Appendix D Regulatory Information Canadian EMC (Electr omagnetic Compatibility) regulatory standards ■ This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications. ■ Le prŽsent appareil numŽ[...]

D Regulatory Information D-2 Phaser 480X Color Printer Dec laration of conformity (f or 220 V A C equipment) T ektr onix, Inc. Color Printing and Imaging Division P .O. Box 1000 W ilsonville, Oregon 97070-1000 U.S.A. declares, under our sole r esponsibility , that the pr oduct Phaser 480X to which this declaration relates, ar e in conformity with t[...]

Regulatory Information D User Manual D-3 FCC Class B de vice (f or 110 V A C equipment) The equipment described in this manual generates and uses radio frequency energy . If it is not installed and used properly in strict accor dance with T ektr onixÕ instructions, it may cause interfer ence with radio and television reception. This equipment has [...]

D Regulatory Information D-4 Phaser 480X Color Printer Material Safety Data Sheet Proper management of envir onmental resources pr otects the well-being of our employees, customers, shareholders, and the communities we ar e a part of worldwide. T ektronix establishes and maintains sound environmental management practices to accomplish this goal and[...]

Regulatory Information D User Manual D-5 Section III – Hazards identification P otential Health Effects: Eyes: Non-irritating. Skin: Non-irritating. Inhalation: Not considered a r oute of exposure. Ingestion: Not considered a r oute of exposure. Section IV – First aid measures This material is a coated Þlm. No medical emergency is for eseen w[...]

D Regulatory Information D-6 Phaser 480X Color Printer Section IX – Physical and c hemical properties Appearance: Coated, ßexible Þlm. Odor: None. Solubility: Not water soluble. Section X – Stability and reactivity Stability: Stable. Incompatibility W ith Other Materials: None expected. Hazardous Polymerization: Not applicable. Section XI –[...]

Regulatory Information D User Manual D-7 Section XII – Ecological information No data available. Section XIII – Disposal considerations Dispose in accordance with all Federal, State or Local r egulations. This Þlm is not considered a hazar dous waste under RCRA 40 CFR 261. Section XIV – T ranspor t inf ormation D.O.T .: Not applicable. Secti[...]

D Regulatory Information D-8 Phaser 480X Color Printer Section XVI – Other information Original preparation date: 9/30/93 R.C. T ektr onix, Incorporated P .O. Box 500 Chemical Documentation Mail stop 55-769 Beaverton, Oregon 97077 Phone: Printer information: 1-800-835-6100 MSDS information: (503) 627-7255[...]

User Manual Index-1 4-color printing, memory requir ements B-2 A accessories 5-3 alcohol isopropyl 4-4 purity 4-4 using 4-4 America On-Line 6-1 automated fax system 6-4 B BBS (Bulletin Board Service) 3-6 black and white 6-17 Bulletin Board Service (BBS) 6-2 C calibrating colors PhaserMatchª 1-3 CD-ROM 1-4 , 2-1 , 2-15 , 2-21 , 3-1 , 3-5 Chooser in[...]

Index-2 Phaser 480X Color Printer D DCS Print (Desktop Color Separation) 1-2 declaration of conformity D-2 diskettes ordering 2-21 , 5-3 downloading fonts 3-18 drivers 1-4 , 3-2 creating separations 1-4 GX 3-3 installing 2-21 installing from CD 2-24 installing from diskette 2-24 installing on Macintosh 2-23 installing on PC 2-21 LaserW riter 3-3 La[...]

User Manual Index-3 installation adding a hard disk 2-1 adding paper 2-10 connecting the printer 2-1 drivers 2-1 , 2-21 installing drivers from CD-ROM 2-21 installing drivers from diskettes 2-21 PC ports 2-1 Phaser 480X driver 2-24 setting up 2-1 software 2-21 transfer roll 2-7 Internet addresses 6-1 Internet, information access 2-15 , 3-1 inventor[...]

Index-4 Phaser 480X Color Printer P packing material 2-4 , 2-5 , 2-6 Page Setup 3-2 paper adding 2-10 handling 3-7 jams 6-15 loading 2-13 ordering 5-2 picking errors 6-15 setting size 2-11 , 2-14 sizes 1-4 paper clamp bar 4-13 clearing a jam 6-10 paper guide 2-11 , 4-9 , 6-11 clearing a jam 6-11 paper jam 6-9 paper stopper 2-14 paper tray 2-11 load[...]

User Manual Index-5 printing problems communications 6-12 with a Macintosh 6-12 with a PC 6-13 problems and solutions 6-7 protocols EtherT alk B-1 Novell B-1 TCP/IP B-1 R RAM 1-3 , B-1 READY indicator 7-4 rear panel 7-1 , 7-4 switches 4-7 , 7-2 rear panel switches 3-15 , B-4 cleaning mode 7-2 start-up Þle B-4 registering your printer 2-4 regulator[...]

Index-6 Phaser 480X Color Printer T TCP/IP B-1 T ekColor 1-2 , 3-3 , 3-4 button in the driver 3-3 Dynamic Correction 1-2 T ekColor Dynamic Correction 1-2 T ektr onix Bulletin Board Service (BBS) 2-25 , 3-6 T ektr onix Color Printer Information Server 2-25 , 3-6 thermal head cleaning 4-8 protecting in shipping C-4 tie-wraps 2-6 repacking C-3 timeout[...]