Toshiba CB-416-T3-QQ manual

TEC Color Printer CB-416-T3-QQ Owner ’ s Manual Table of Contents[...]

W e, TOSHIBA TEC Corporation of 570 Ohito Ohito-cho T agata-Gun Shizuoka-Ken 410-2323 JAP AN, declare in our sole responsibility that this product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer[...]

Safety Precautions i Safety Pr ecautions Personal safety in handling or maintaining the equipment is extremely important. W arnings and Cautions necessary for safe handling are included in this manual. All warnings and cautions contained in this manual should be read and understood before handling or maintaining the equipment. Do not attempt to ef [...]

Safety Precautions ii WARNING This indicates that there is the risk of death or serious injury if the machines are improperly handled contrary to this indication. ■ Do not use voltages other than the voltage (AC) specified on the rating plate, as this may cause fire or electric shock . ■ If the machines share the same outlet with any other elec[...]

Safety Precautions iii W ARNING (Cont.) ■ Do not cut, damage or modify the power cords. Also, do not place heavy objects on, pull on, or excessively bend the cords, as this may cause fire or electrical shock . ■ Continued use of the machines in an abnormal condition such as when the machines are producing smoke or strange smells may cause fir e[...]

iv CAUTION This indicates that there is the risk of personal injury or damage to objects if the machine is improperly handled contrary to this indication. The following precautions will help to ensure that this machine will continue to function correctly . • T ry to avoid locations that have the following adverse conditions: * T emperatures out o[...]

v Contents 1. Pr oduct Overview ................................................................................................................................................... 1 1.1 Introduction ...................................................................................................................................................... [...]

vi 3.6 Stock .............................................................................................................................................................. 54 3.6.1 Print Method .............................................................................................................. ............................ 54 3.6.2 Sensor [...]

Chapter 1 Pr oduct Overview 1 1. Pr oduct Overview 1.1 Introduction Thank you for choosing the T OSHIBA TEC CB-416-T3 color printer . This Owner ’ s Manual describes printer setup and installation procedures, printer properties, settings and adjustments, and maintenance information. Thus it should be read carefully to help gain maximum performanc[...]

Chapter 1 Pr oduct Overview 2 1.4 Accessories and Options When unpacking the printer , please make sure all accessories are packed with the printer . 1.4.1 Accessories Owner ’ s Manual (1 pc.) Thermal Head Cleaner (1 pc.) (24089500013) Fan Filter (2 sets.) (FMBB0046401) Supply Shaft Holder (1 pc.) (FMBD 0038901) Supply Roll Holder (2 pcs.) (FMHD0[...]

Chapter 1 Pr oduct Overview 3 1.4.2 Cool Release Enhancement Kit Ribbon Plate (4 pcs.) (FMCB 0095301) D-3x5 Screw (12 pcs.) (X0140305130) SP Ribbon Guide (B) (3 pcs.) (FMCB0095501) Sheet Fixing Plate (4 pcs.) (FMEB01 16901) Mounting Screw (4 pcs.) (FMDB 0079501) SP Ribbon Guide (A) (1 pc.) (FMCB0095601) Ribbon T ension Sheet (FMQC0035901) 1.4.3 Opt[...]

Chapter 1 Pr oduct Overview 4 1.5 Appearance 1.5.1 Dimensions Note: Depth is 34.4 inches (875mm) when the Cutter Module is installed on the printer . 20.4(520) 11.0(280) 13.7(350) 15.1 (385) Dimensions in inches + (mm) 1.5.2 Front V iew 1.5.3 Rear View Message Display (LCD) T op Cover Supply Roll Holder Supply Shaft Holder Supply Shaft Holder Stand[...]

Chapter 1 Pr oduct Overview 5 1.5.4 Operation Panel Please see Appendix 3 for further information about the Operation Panel. POWER ON LINE ERROR FEED RESTART PAUSE Message Display (LCD) ON LINE LED (Green) POWER LED (Red) ERROR LED (Green) FEED Key REST ART Key P AUSE Key 1.5.5 Interior Print Head Block Pinch Roller Unit Pinch Roller Lever Media Pr[...]

Chapter 2 Printer Installation 6 2. Printer Installation This chapter describes in detail how to set up the printer to get ready for printing. 2.1 Installing the Accessories First install the accessories on the printer . 1 Unpack the Fan Filters. 2 Mount the Fan Filters over the Air V ents. 2.1.1 Fan Filters Note: Please clean the Filter Pads perio[...]

Chapter 2 Printer Installation 7 2.2 Connecting the Printer to Y our Computer The printer can be connected to any computer , since it supports both serial and parallel interface cables. Before connecting the printer , please make sure which interface cable will be used. 1 Be sure that both printer and computer are turned off. ( o ) indicates OFF . [...]

Chapter 2 Printer Installation 8 2.3 Connecting the Power Cord CAUTION! • Please turn off the printer before connecting the power cord, as this may cause an electric shock or damage to the printer . • Please use the supplied power cord only . Use of other cords may cause an electric shock or a fire. 1 Be sure that both printer and computer are [...]

Chapter 2 Printer Installation 9 2.4 T ur ning on/of f the Printer When turned on, the printer checks the print head and memory . When turned off, the printer will lose data in non-volatile memory . CAUTION! Use the power switch to turn on/off the printer . Unplugging the power cord for turning on/off the printer may cause a fire, an electric shock[...]

Chapter 2 Printer Installation 10 2.4.2 T urning off the Printer 1 When turning off the printer , make sure of the following: • The “ON LINE” message is shown on the Message Display . • Both POWER and ON LINE LED’ s are illuminated. CAUTION! • Do not turn off the printer while a label is being issued, as this may cause a paper jam or da[...]

Chapter 2 Printer Installation 11 2.5 Loading the Media Labels or tags can be loaded in the printer . The media loading procedure depends on which media is going to be used. 1 Open the T op Cover . T op Cover 2 Lift the Pinch Roller Lever to the ROLLER RELEASE position to open the Pinch Roller Unit. Pinch Roller Unit Pinch Roller Lever (T o ROLLER [...]

Chapter 2 Printer Installation 12 6 T urn the Supply Shaft so that the notches face upward, and the marks face the Media Inlet. 7 T o attach the Supply Roll Holder (inside), fit the tooth of the Supply Roll Holder to the groove of the Supply Roll Shaft. T urn the Supply Roll Holder clockwise to the end. Supply Roll Holder Claw T ooth Claw Supply Sh[...]

Chapter 2 Printer Installation 13 11 Based on width of the media measured in Step 10, push the media into the Supply Roll Holder (inside), and place it with reference to the marks on the Supply Shaft. • Loading a roll of labels Note: When inserting a r oll of labels or tags, push on the media cor e only . Otherwise, cor e material drags against t[...]

Chapter 2 Printer Installation 14 14 Loosen the two screws. Slide the Media Guides in the direction of the arrows below until they stop (completely open). Screw Screw Media Guides 15 Unroll about 1.5 to 2 inches (40 to 50cm) of the media. 16 Insert the media into the Media Inlet. Make sure that the media passes under the Media End Sensor , the medi[...]

Chapter 2 Printer Installation 15 18 Feed the media to the Media Outlet manually until its leading edge comes out of the Media Outlet. (T op View of the Printer) Notes: • Pass the media straight fr om the Supply Holder Unit to the Media Outlet to avoid skewing. • Use the marks at the Media Slide and the Media Outlet so that the media can be cen[...]

Chapter 2 Printer Installation 16 21 Close the T op Cover gently . Make sure that the POWER LED and ON LINE LED are illuminated, and that the “ON LINE” message is shown. Press the FEED key on the Operation Panel to feed the media about 1 inch (20 to 30cm). Check that the media is fed successfully . Note: When loading labels, make a straight cut[...]

Chapter 2 Printer Installation 17 2.6 Sensor Adjustments This section describes in detail how to adjust the media sensor positions and their sensitivity . Whenever the type of media is changed, a positional adjustment of the media sensor is needed. The media sensors are designed to keep positional alignment of the image on each label or tag when is[...]

Chapter 2 Printer Installation 18 2.6.2 Feed Gap Sensor When the media with gaps or rectangular holes is loaded, adjust the Feed Gap Sensor (transmissive sensor) position as follows: 1 Open the T op Cover . 2 Lift the Pinch Roller Lever to the ROLLER RELEASE position to open the Pinch Roller Unit. 3 Align the Media Guides to width of the media. 4 I[...]

Chapter 2 Printer Installation 19 2.6.3 Media Sensor Sensitivity Adjustment Whenever the type of media is changed, adjust the media sensor sensitivity . Please note that the adjustment procedures are slightly dif ferent, depending on which type of media loaded. Media Sensor Adjustor Feed Gap Sensor Lamp Black Mark Sensor Lamp Green Red Black Mark S[...]

Chapter 2 Printer Installation 20 Feed Gap Sensor Sensitivity Adjustment (for Label with Gaps) 1 Open the T op Cover . 2 Lift the Pinch Roller Lever to the ROLLER RELEASE position to open the Pinch Roller Unit. 3 Insert the label with gaps into the Media Inlet so that the Feed Gap Sensor can detect the LABEL part. 4 Lock the Pinch Roller Unit. 5 T [...]

Chapter 2 Printer Installation 21 2.7 Loading the Ribbons (for Hot Release Ribbons) This section describes in detail how to load all four ribbons in the printer . Please use the ribbon width corresponding to the media width from the table shown below . Media Width 2 to 2.6 (50 to 65) 2.6 to 3.4 (65 to 85) 3.4 to 4.4 (85 to 1 10) Ribbon Width 2.7 (6[...]

Chapter 2 Printer Installation 22 4 Insert the Ribbon Shaft into the Ribbon W inding Core. Fit the protrusion of the Ribbon Shaft into the notch of the Ribbon W inding Core. Insert the other Ribbon Shaft into the Ribbon Feed Core in the same manner . Protrusion Notch Ribbon Winding Cor e Ribbon Shaft Ribbon Feed Core 5 Attach the Ribbon Stoppers ge[...]

Chapter 2 Printer Installation 23 8 T ake up any slack in the ribbon. Replace the Ribbon Module into the print head block by sliding it into the end. Ribbon Module Ribbon 9 T urn the Head Lever to the LOCK position to secure the Ribbon Module. T ake up any ribbon slack one more time by turning the Ribbon W inding Core. 10 Load the other three ribbo[...]

Chapter 2 Printer Installation 24 2.8 Loading the Ribbons (for Cold Release Ribbons) This section describes how to load the popular Cold Release Ribbons. T o identify a ribbon type to be loaded, refer to the table in Section 3.8.1 or contact an authorized sales representative. Before loading the Cold Release Ribbons, install the Cool Release Enhanc[...]

Chapter 2 Printer Installation 25 2.8.2 Installing the Ribbon Plate W ARNING! During normal printer operations, the print head will become hot. Care should be used when handling the print head to avoid personal injury . 1 Remove all Ribbon Modules from the print head blocks. Then lift one of the print head blocks. Notes: • Be sur e to return the [...]

Chapter 2 Printer Installation 26 1 Remove the Guide Plates from the printer by lifting and pulling them in the direction of the arrow . 2 Install the SP Ribbon Guides (A) and (B) in the reverse order of removal of the Guide Plates. Guide Plate 2.8.3 Installing the SP Ribbon Guides SP Ribbon Guide (A) (for Y ellow) SP Ribbon Guide (B) (for Cyan, Ma[...]

Chapter 2 Printer Installation 27 (A) (B) 2.8.4 Installing the Ribbon T ension Sheet 1 Remove the Ribbon Guide Lever from the Ribbon Cassette by removing the screw . 2 Fit the bosses on the Sheet Fixing Plate into the holes of the Ribbon T ension sheet and the aluminum frame. Secure them with the three D-3x5 screws. Note: Do not r einstall the Ribb[...]

Chapter 2 Printer Installation 28 2.8.5 Loading the Cold Release Ribbons Note: Selecting a wr ong ribbon type may cause blurr ed or blotted printing. Be sur e to select the pr oper ribbon type. Note: Selecting a wr ong ribbon motor voltage may cause ribbon wrinkles or blurr ed printing. Be sure to enter the pr oper value. After attaching the Cool R[...]

Chapter 3 Printing 29 3. Printing 3.1 Installing the Printer Driver 3.1.1 System Requir ements 3.1.2 Installation Procedur e (For Windows ® 98) This chapter explains how to print an image or bar code using the W indows driver . First, it describes in detail how to install the printer driver . Then it describes how to modify the printer settings an[...]

Chapter 3 Printing 30 4 TOSHIBA TEC PRINTER DRIVER Setup Wizard is initiated. Click Next . 5 T o accept License Agreement , click Ye s . If it is not acceptable, click No . However , the printer driver cannot be installed. 6 Choose a destination folder to install COLOR. T o install it in C: TEC_DR VCOLOR, click Next . The installation of COLOR be[...]

Chapter 3 Printing 31 7 Remove Disk 1. Insert Disk 2 in the floppy disk drive. Click OK to continue the setup. 8 Setup Complete appears, when the setup successfully completes. Click Finish . 9 Start the W indows Explorer . V erify that the Color folder was created in the TEC_drv folder on the C drive. 3.1.2 Installation Procedur e (Cont.)[...]

Chapter 3 Printing 32 Adding the Printer (For Windows ® 98) Install the printer driver as follows: 1 Click the Start button. Choose Settings , and click Printers . The Add Printer icon appears. 2 Double-click the Add Printer icon, and Add Printer W izard is initiated. Click Next to add the CB-416 printer . 3 Choose whether the printer is used as L[...]

Chapter 3 Printing 33 4 Click Have Disk . 5 T ype in “C:TEC_DR VCOLOR”, and click OK . 6 Choose CB-416-T3 from the printer list, and click Next . 3.1.2 Installation Procedur e (Cont.)[...]

Chapter 3 Printing 34 7 Choose the port that the printer is connected to, and click Next . Note: If no printer driver has been installed befor e, this printer will be used as a default printer automatically . 8 T ype in a printer name that you prefer to use. 9 Select whether the printer will be used as the default printer for all applications. Then[...]

Chapter 3 Printing 35 3.1.3 Uninstalling the Printer Driver Perform the following steps to uninstall the printer driver . 1 Click the Start button. Choose Settings , and click Printers . Choose the CB-416-T3 icon. 2 On the File menu, click Delete . Please be sure that the CB-416- T3 icon is removed. Note: Remove the icon by right-clicking the icon,[...]

Chapter 3 Printing 36 Important! When upgrading the printer driver , the folder needs to be deleted as follows: 1 Click the Start button. Choose Settings , and click Control Panel . 2 Double-click the Add/Remove Programs icon. 3 Add/Remove Programs Pr operties appears. Choose TOSHIBA TEC PRINTER COLOR , and click Add/Remove . 4 The Confirm File Del[...]

Chapter 3 Printing 37 3.2 Pr operties 3.2.1 Displaying Printer Properties 2 On the File menu, click Pr operties . TEC CB-416-T3 Proper ties appears. This section summarizes the main properties that can be specified to ensure the best printer performance. Please refer to the later sections describing the property settings in detail. 1 Click the Star[...]

Chapter 3 Printing 38 3.2.2 Summary of Properties Note: Some of the properties may have to be set again in the application pr ograms. This is a summary of the main properties for CB-416-T3. • On the Page Setup property page, specify the default label size and orientation settings. In addition, other label sizes can be created, then accessed throu[...]

Chapter 3 Printing 39 This section describes in detail how to specify the default label size, orientation and how to create other label sizes that then can be accessed through an application’ s page setup dialog. Click the Page Setup tab to open the Page Setup property page. 3.3 Page Setup 3.3.1 Selecting a label size Click the Name down arrow to[...]

Chapter 3 Printing 40 3.3.2 Creating a new label size T o create your own label size : 1 Click New , and Edit Label Stock appears. Note: Delete is grayed out when the pr edefined label sizes are selected. In other wor ds, you cannot delete them. 2 Enter a new label stock name in Name . 3 Change Label Size ( Width and Height ) and Exposed Liner Widt[...]

Chapter 3 Printing 41 Select the print image orientation to determine the direction that the print image will be issued • Click Portrait , and the bottom of the print image comes out of the printer first. • Click Landscape , and images are rotated 90 ° counterclockwise from the portrait orientation. The left edge of the print image comes out o[...]

Chapter 3 Printing 42 3.3.4 Miscellaneous • Click Copies to enter the default number of copies that the printer will print. • Click Advanced Options . The Advanced Options Screen appears to implement the following functions: User Commands Printer commands can be added at the beginning or the end of a print job. Please note familiarity with appl[...]

Chapter 3 Printing 43 Printing Pr eferences • In Printing Pr efer ences , the preferred settings can be saved in the file for a particular print job. If several kinds of print jobs are performed, it is strongly recommended to use this function to save the preferred settings in the file for each print job. When using Printing Pr eferences , the fo[...]

Chapter 3 Printing 44 T o save the settings indicated in the table, use the following procedures: 1 Click Advanced Options on the Page Setup property page. The Advanced Options screen appears. 2 Click Export . The Save Devices Settings File screen appears. 3 T ype the file name in File Name . 4 Click Save . The screen returns to Advanced Options . [...]

Chapter 3 Printing 45 T o enable the saved settings, use the following procedures: 1 Click Advanced Options on the Page Setup property page. The Advanced options screen appears. 2 Click Import . The Open Device Settings File screen appears. 3 Select the saved file and click Open . The screen returns to Advanced Options . 4 Click OK to return to the[...]

Chapter 3 Printing 46 3.4 Graphics This section describes in detail how to specify a graphic image that will be printed on a label, color control, color registration, and spot color setup. Click the Graphics tab to open the Graphics property page. 3.4.1 Dithering Many application programs allow label or tag design with different colors and shades o[...]

Chapter 3 Printing 47 3.4.2 Intensity Note: The Intensity setting has nothing to do with contr olling print-head temperatur e. Slide the lever from side to side or click either side of the arrows to control the darkness and lightness of shaded bitmap images. However the Intensity setting does not change the darkness of pure black images, or non-gra[...]

Chapter 3 Printing 48 6 Look at the result carefully . Determine which yellow bar is best aligned to black on X (horizontal) and Y (vertical) for each. In this example, X5 and Y5 are best aligned. 7 In step 6, since X5 and Y5 are best aligned, click X5 in Horizontal (X) , and Y5 in V ertical (Y) on Align Color : Y ellow/Black . • If the yellow ba[...]

Chapter 3 Printing 49 9 Click More pr ecise adjustment is necessary . Click OK , and test printing starts automatically . Repeat Step 4 to 6 until the yellow bars in X and Y are aligned close enough to black. Note: If pr ecise adjustment cannot be made any mor e, this option will be grayed out. ( Color 0 - Y ellow Sample after Calibration) 10 Click[...]

Chapter 3 Printing 50 Suppose a logo needs to be printed on a label in blue and red. 1 Remove the yellow and Cyan ribbons from the printer . 2 Load the blue and red ribbons in the printer respectively . 3 Select and click 2 Spot Colors . Specify Blue , Purple in Spot Color 1 , and Red , Orange in Spot Color 2 . Click OK . 3.4.6 Spot Color Printing [...]

Chapter 3 Printing 51 This section describes how to add, delete, modify , import, export, and view available internal bar code fonts. The Bar Fonts properly format and add necessary characters to the bar codes printed when using the internal bar fonts. 3.5 Bar Fonts • Font Name lists the currently entered bar fonts and their resolution. • If th[...]

Chapter 3 Printing 52 3.5.1 Specifying a New Font Style Bar font styles can be added or modified from the bar font list. More detailed bar code settings can be made, including size of bar code (character per inch), orientation, necessities of human-readability and check digit. Notes: • Depending on which symbology is selected , the differ ent Sym[...]

Chapter 3 Printing 53 The bar fonts entered in the printer are shown in the application programs, as below . 3.5.1 Specifying a New Font Style (Cont.)[...]

Chapter 3 Printing 54 3.6.1 Print Method Click the Print Method down arrow , and select Thermal T ransfer (Ribbon Save A) . The type of sensor can be selected, depending on type of media. Click the Sensor down arrow to select the type of sensor , which depends on type of media. • Click T ransmissive to use the transmissive sensor . This sensor is[...]

Chapter 3 Printing 55 3.6.4 Issue Settings Click the Issue Mode down arrow , and select either Batch Mode (with Back Feed) or (no Back Feed) . In Cut , Disabled is selected by default. However if the Cutter Module (option) is installed on the printer , click the Cut down arrow , and select one of the following options: • Select After Every Label [...]

Chapter 3 Printing 56 3.6.5 Fine Adjustment In Fine Adjustment , the following can be adjusted. First mark the Set checkbox, and the items which can be adjusted will appear . Depending on the Issue Settings , some of the items cannot be adjusted. (They are grayed out.) • In Feed , the print start position can be adjusted. • In Backfeed, the len[...]

Chapter 3 Printing 57 3.7 Options This section describes how to specify the transfer mode of graphics data and make a print density adjustment. Click the Options tab to open the Options property page. 3.7.1 T ransfer Mode The type of transfer mode for graphics to the printer is specified here. Run Length Encoding is the recommended transfer mode du[...]

Chapter 3 Printing 58 3.8 Device Settings This section describes how to perform maintenance and printer testing. The Device Settings property page can help determine how well the computer is communicating with the printer and verify that certain settings are correct. Click the Device Settings tab to open the Device Settings property page. Note: The[...]

Chapter 3 Printing 59 3.8.2 T esting Print T est Label See Section 3.9.1 for further information. Check Print Head Click Check Print Head to begin running the printer’ s built-in head test. Click the Head down arrow to select the print head to check. Mark the Specify Range checkbox to specify the range for the print head check. Click OK to start [...]

Chapter 3 Printing 60 3.9 Print T est 3.9.1 Procedur es When the installation of the printer driver and settings of the printer properties are complete, perform a print test to verify that the printer is communicating with the computer , and that the properties are set correctly . Before starting the print test, please make sure of the following: ?[...]

Chapter 3 Printing 61 3.10 Printing a Label T o print a 4 x 4-label created using Microsoft ® W ord Pad, follow the instruction in this example. Note: If another printer is selected, click the Name down arr ow , and select the CB-416-T3 printer . 1 On the File menu, click Print . 2 Make sure that “ TEC CB-416-T3 ” is selected in Name . Click P[...]

Chapter 3 Printing 62 3 Be sure to check the following in each property page before printing: • Label size and orientation. See Section 3.3 for more detail. • Dithering and intensity . See Section 3.4 for more detail. • Print method, sensor , label gap, issue mode, print method, fine adjustment, and so on. See Sections 3.6 for more detail. ?[...]

Chapter 3 Printing 63 Note: In an application pr ogram, the fonts contained in the printer can be applied to text by specifying the printer fonts named “TEC XXXX” 3.10 Printing a Label (Cont.)[...]

Chapter 4 Online Mode 64 4. Online Mode This chapter describes usage and purpose of the keys on the Operation Panel in Online Mode. When the printer is in Online Mode and connected to a computer , normal operation of printing images on labels or tags can be accomplished. The figure below illustrates the Operation Panel and key functions. 4.1 Operat[...]

Chapter 4 Online Mode 65 When the printer is turned on, the “ON LINE” message appears on the Message Display . It is shown during standby or normal printing. The printer is turned on, standing by , or printing. If any error occurs during printing, an error message appears. The printer stops printing automatically . T o clear the error , press t[...]

Chapter 5 Maintenance 66 5. Maintenance This chapter describes how to perform normal maintenance. T o maintain the printer performance and quality print, please clean the printer regularly , or whenever media or ribbons are replaced. CAUTION! • Be sure to disconnect the power cord before performing maintenance, as this may cause an electric shock[...]

Chapter 5 Maintenance 67 5.1.2 Pinch Roller/Feed Roller/Media Guide 1 T urn off the printer . Open the T op Cover . 2 T urn the Pinch Roller Lever to the ROLLER RELEASE position to open the Pinch Roller Unit. Remove the loaded media from the printer . 3 W ipe the Pinch Roller and Media Guides with a soft cloth moistened with ethyl alcohol. 4 Clean [...]

Chapter 5 Maintenance 68 5.1.4 Covers and Panels W ipe the cover or front panel with a dry and soft cloth. W ipe dirt with a soft cloth moistened with a little water . CAUTION! Do not use any volatile solvent including thinner and benzene, as this may cause discoloration or distortion of the cover . W ipe anywhere the ribbon touches the ribbon modu[...]

Chapter 6 T roubleshooting 69 Error Messages 6. T r oubleshooting This chapter lists the error messages or possible problems and their solutions. Important! If a problem cannot be solved by taking actions described in this chapter , do not attempt to repair the printer . T urn off and unplug the printer . Then contact an authorized ser vice represe[...]

Chapter 6 T roubleshooting 70 Error Messages (Only when the Cutter Module is installed on the printer) Other Error Messages Solutions Remove the jammed media. Then press the REST AR T key . If this does not solve the problem, turn o f f the printer , and call an authorized service representative. 1 Load new media. Then press the REST AR T key . 2 L[...]

Chapter 6 T roubleshooting 71 6.2 Possible Pr oblems This section describes problems that may occur when using the printer , and their causes and solutions. Possible Problems The printer will not turn on. The media is not feeding. Nothing is printed on the media. The printed image is blurred. A streak appears on the printed image. Causes 1 The powe[...]

Chapter 6 T roubleshooting 72 6.3 Removing Jammed Media This section describes in detail how to remove jammed media from the printer . Remove the jammed media from the Pinch Roller Unit as follows: 1 Open the T op Cover . 2 Lift the Pinch Roller Lever to the ROLLER RELEASE position to open the Pinch Roller Unit. 3 Pull out the Media Pressure Plate,[...]

Chapter 6 T roubleshooting 73 6. 4 When the Ribbon is T or n Apart This is a quick-fix procedure just in case the ribbon is torn apart in the middle of printing. 1 T urn the printer off. Unplug the power cord. Open the T op Cover . 2 T urn the Head Lever to the OPEN position. Remove the Ribbon Module containing the torn ribbon. 3 Remove the ribbon [...]

Appendix 1 Specifications 74 Appendix 1 Specifications Appendix 1 describes the printer specifications and supplies for use on the CB-416-T3 color printer . A1.1 Printer This is the printer specification. Model Item Supply voltage Power consumption Operating temperature range Relative humidity Print head density Printing method Print speed A vailab[...]

Appendix 1 Specifications 75 A1.2 Options Name Cutter Module Ribbon Module Model CB-1204-QM CB-1004-QM Description Rotary cutter for cutting media without stopping Spare ribbon module Please make sure that the media that will be used is approved by TOSHIBA TEC. The warranty does not apply when a problem is caused by using media that is not approved[...]

Appendix 1 Specifications 76 The formula below shows the relation between paper roll length and paper core diameter . L = 4 t (D 2 -d 2 ) π L : Paper length D : Paper roll diameter d : Paper core outside diameter t : Paper thickness ( π = 3.14...) For calculation, the units of the factors must be the same. The T ransmissive Sensor is movable from[...]

Appendix 1 Specifications 77 A1.3.3 Detection Ar ea of the Reflective Sensor The Reflective Sensor is movable from the left edge to the center of media. The reflection factor of the black mark must be 10% or lower with a waveform length of 950 nm. The Reflective Sensor should be aligned to the center of the black mark. Min. 2.0mm Min. 12mm Sensor p[...]

Appendix 1 Specifications 78 A1.4 Ribbon Please make sure that the ribbon will be used is approved by TOSHIBA TEC. The warranty does not apply to any problem caused by using non-approved ribbons. For information regarding T OSHIBA TEC-approved ribbon, please contact a sales representative. T ype W idth Length Outside Diameter Spool T ype 68mm, 88mm[...]

Appendix 2 DIP Switches 79 Appendix 2 DIP Switches Appendix 2 describes functions of the DIP switches. The DIP switches are used to change a printer specification. T o enable a new specification, please turn the printer off and then on. The DIP switches A and B are located on the rear of the printer , as illustrated below . CAUTION! Please turn off[...]

Appendix 2 DIP Switches 80 A2.1 DIP Switch A 1 2 3 4 5 6 7 8 OFF ON OFF ON OFF ON 45 OFF OFF ON OFF OFF ON ON ON 6 7 8 OFF OFF OFF ON OFF OFF OFF ON OFF ON ON OFF OFF OFF ON ON OFF ON OFF ON ON ON ON ON Without W ith Online Mode Program loading mode No detection of ribbon near end. Pause when the ribbon near end is detected. The ribbon near end sta[...]

Appendix 2 DIP Switches 81 1 2 3 4 5 6 7 8 12 OFF OFF ON OFF OFF ON ON ON OFF ON OFF ON OFF ON OFF ON 78 OFF OFF ON OFF OFF ON ON ON 2400 BPS 4800 BPS 9600 BPS 19200 BPS 1 bit 2 bits 7 bits 8 bits W ithout With EVEN ODD XON/XOFF (No XON is output at the power on time) (No XOFF is output at the power off time.) READY/BUSY (DT A) (No XON is output at[...]

Appendix 2 DIP Switches 82 A2.3 Ribbon Near End Detection This section gives you additional information regarding ribbon near end detection. • The printer detects that the ribbon is about to run out, when 10 + _ 7m of ribbon is remaining. • When the ribbon is about to run out, the ERROR LED flashes. When replacing the ribbon, the printer resume[...]

Appendix 3 Quick Refer ence for Printing 83 Appendix 3 Quick Refer ence for Printing The tables below outline the actions necessary to modify the printer settings. 1 Label Settings Actions Enter a name of label stock. Specify label size (including width and length). Specify an amount of space between labels. Select the media sensor . Make a fine ad[...]

Appendix 3 Quick Refer ence for Printing 84 3 Other Settings Actions Select the graphics transfer mode. Feed labels/tags. Cut labels/tags. Check if there is any problem with the print head. V iew the license information. V iew the printer driver information. Select the language to display . Select the measuring unit. Specify the User Commands. Use [...]

Appendix 3 Quick Refer ence for Printing 85 Function Display the printer name. T ype and display the comment. Specify the separator page. Perform the test print. Display the printer name. Specify the output port. Select the printer driver to be used. Make the timeout settings. Make the spool settings. Make the port settings. Specify the type of Rib[...]

Appendix A4 Message and LED 86 Appendix 4 Message and LED Appendix 4 describes the messages displayed on the Operation Panel. Symbols in the Message 1 : The LED illuminates. : The LED is flashing. : The LED is turned Off. 2 #### : Remaining label count Up to 9999 (in pieces) 3 %%% : Remaining memory capacity for storing writable characters and logo[...]

Appendix A4 Message and LED 87 Notes: • If a command err or is found in the command received, 16 bytes of the command err or , starting fr om the command code, will be displayed. (However , [LF] and [NUL] will not be displayed.) Example 1 [ESC] T20 E60 [LF] [NUL] Command error The following message appears. Example 2 [ESC] XR; 0200, 0300, 0450, 1[...]

Appendix 5 System Mode 88 Appendix 5 System Mode The figure below illustrates the Operation Panel and key functions. A5.1 Operation Panel POWER ON LINE ERROR FEED RESTART PAUSE The Message Display shows messages in alphanumeric characters and symbols to indicate the printer ’ s status. Up to 16 characters can be displayed on one line. There are t[...]

Appendix 5 System Mode 89 System Mode consists of four main menus: Self-Diagnostic T est, Parameter Setting, T est Print, and RAM clear . A5.2 Overview <1>DIAG. V1.0 SENSOR NONE AUTO DIAGNOSTIC MAINTENANCE CONT HEAD CHECK <2>PARAMETER SET POSITION FEED ADJ.+10.0mm CUT ADJ. +11.0mm BACK ADJ. +1.5mm STOP ADJ+288.0mm X ADJUST +50.0mm PRINT[...]

Appendix 5 System Mode 90 NONE <3>TEST PRINT PRINT CONDITION ISSUE COUNT 1 PRINT SPEED 6"/S SENSOR TRANS TYPE[S] NO CUT BACK FEED YES QUALITY HIGH LABEL LEN 102mm PAPER FEED SLANT LINE(K) SLANT LINE(M) SLANT LINE(C) SLANT LINE(Y) COLOR CHARACTERS BARCODE AUTO PRINT(REF.) <4>RAM CLEAR NO RAM CLEAR MAINTE CNT CLEAR PARAMETER CLEAR PR[...]

Appendix 5 System Mode 91 The Self -Diagnostic T est contains the following: • Selection of the media sensor to be used. • Performs a Self-Diagnostic T est, and prints out the result. • Prints out the Maintenance Counter/Parameter Settings. • Checks to see if there is any problem with the print head. While pressing the FEED and P AUSE keys [...]

Appendix 5 System Mode 92 While pressing the FEED and P AUSE keys at the same time, turn on the printer . Hold both keys until the “<1> DIAG.” message appears. Press the FEED key . The printer is at the start of the Parameter Setting menu. The printer is ready to check the print heads to see if there are problems with the print head. Pres[...]

Appendix 5 System Mode 93 Making Positional Adjustments When “<2> P ARAMETER SET” appears, press the P AUSE key . Press the P AUSE key . Adjust the print start position. After selecting the value, press the P AUSE key . Adjust the cut position. After selecting the value, press the P AUSE key . Adjust the distance of back feed. After selec[...]

Appendix 5 System Mode 94 Adjust the X-coordinate. After entering the value, press the P AUSE key . The message returns to “<2> P ARAMETER SET”. Adjusting Print Density (K, M, C and Y) Press the P AUSE key . “POSITION” appears. Press the FEED key . Print density adjustments are ready to be set. Press the P AUSE key . Adjust the print [...]

Appendix 5 System Mode 95 Specifying the Print Condition for the Print Head Adjustment The print condition for the X/Y Direction Alignment T est should be specified before printing. Press the P AUSE key . “PRINT DENSITY” appears. Press the FEED key again. Press the P AUSE key . Print conditions are ready to be set. Press the P AUSE key . The nu[...]

Appendix 5 System Mode 96 Printing the X/Y Direction Alignment (Caliper -shaped Patter n) Press the P AUSE key . “HEAD ADJUST” appears. Then press the P AUSE key again. Press the P AUSE key . The printer starts printing the X/Y Direction Alignment T ests using the print conditions specified above. When printing completes, the message returns to[...]

Appendix 5 System Mode 97 HEAD ADJUST Adjusting the Alignment in the X Direction (K, M, C and Y) Press the P AUSE key . “HEAD ADJUST” appears. Then press the P AUSE key again. The X direction alignment is ready for adjustment. Press the P AUSE key . Press the P AUSE key twice. Align magenta in the X direction. Select one of the following letter[...]

Appendix 5 System Mode 98 Note: When C or D is selected, the acceptable values ar e 01 to 29. Next enter the value within a range of 00 to 31 for the best alignment. When entering the value, press the P AUSE key . Then make alignments for the other two colors in the same manner in the order of cyan and yellow . When the alignments are complete, the[...]

Appendix 5 System Mode 99 Specifying the Control Code Selection Method Select the Control Code methods: “AUTO” (automatic selection), or “ESC, LF , NUL” or “{, ,}” or (manual selections). After selecting the method, press the P AUSE key . Select one of the following pulse motor speeds: AUTO or 104. If selecting “AUT O”, the pulse mo[...]

Appendix 5 System Mode 100 Specifying the Print Head to be Used Press the P AUSE key . After “PM ADJUST” appears, press the FEED key . T o select which print heads will be used, p ress the P AUSE key . Select “ON” to use the black print head. Otherwise “OFF” will disable the head. After making a selection, press the P AUSE key . Make a [...]

Appendix 5 System Mode 101 Notes: • When pr essing the FEED and REST ART keys at the same time in the T est Print menu, the message r eturns to “<3> TEST PRINT”. • If holding the FEED o r REST ART key for 0.5 seconds or longer in the T est Print menu, the key is enter ed continuously . • The fine adjustment parameters ar e effective[...]

Appendix 5 System Mode 102 Select the issue mode for the print test: “[S] NO CUT” (Batch mode without cutting) or “[C] WITH CUT” (Cut Mode). After selecting the issue mode, press the P AUSE key . Specify whether a back feed will be performed when printing the test print. Select “YES” for back feeding. After selecting the back feed optio[...]

Appendix 5 System Mode 103 Note: Pr ess the FEED key to skip the slant line pattern print for any color not r equir ed. The slant line pattern is ready to be printed. The slant line patterns for the other colors can be printed in the same manner . Printing out the Color Band Pattern Press the P AUSE key to begin printing the color band pattern. Aft[...]

Appendix 5 System Mode 104 A5.6 RAM Clear Notes: • When pr essing the FEED and REST ART keys at the same time in RAM Clear or “NO RAM CLEAR”, the message r eturns to “<4> RAM CLEAR”. • After RAM clear , the following items ar e still stored: X/Y dir ection fine adjustment value, total label distance cover ed, sensor adjustment val[...]

Appendix 5 System Mode 105 Clearing the Print Distance When “<4> RAM CLEAR” is shown, press the P AUSE key . “NO RAM CLEAR” appears again. Press the FEED key three times. The print distance can be cleared by pressing the P AUSE key . The print distance for all colors can be cleared by pressing the P AUSE key . When the print distance [...]

Appendix 5 System Mode 106 A5.7 Additional Information A5.7.1 Self-Diagnostic T est Result Sample and Descriptions 1 Memory Check • Boot area (version, part number , checksum) (Flash memory) • Program area (version, part number , checksum) (Flash memory) • Alphanumeric font ROM checksum • Kanji ROM checksum • EEPROM check • SIMM check ?[...]

Appendix 5 System Mode 107 A5.7.2 Maintenance Counter/Parameter Check Print Sample and Descriptions 1 Maintenance Counter • T otal label distance covered (cannot be cleared) • Label distance covered • Print distance (Y , M, C, K) • Cut count • Head-up/down count (Y , M, C, K) • Ribbon motor drive time (Y , M, C, K) • RS-232C hardware [...]

Appendix 5 System Mode 108 A5.7.3 Cut Operation Example A B A A A A A A B B B B B B A5.7.4 Pulse Motor Speed • Usually “AUTO” should be selected. Depending on print patterns, the colors may not be aligned, and the pulse motor speed fine adjustment should be made. • The pulse motor speed adjustment allows more precise color registration. How[...]

Appendix 5 System Mode 109 A5.7.7 Initial V alues after Clearing the Maintenance Counter (MAINTE.CNT .CLEAR) Item Label distance covered Print distance (Black) Print distance (Magenta) Print distance (Cyan) Print distance (Y ellow) Cut count Head up/down count (Black) Head up/down count (Magenta) Head up/down count (Cyan) Head up/down count (Y ello[...]

Appendix 5 System Mode 110 A5.7.8 Initial V alues after Clearing the Parameter (P ARAMETER CLEAR) Initial V alue 0.0 mm 0.0 mm 0.0 mm 0.0 mm 0.00 mm 0.00 mm 0.00 mm 0.00 mm 0.00 mm 0.00 mm 0.00 mm 0.00 mm 0 step 0 step 0 step 0 step 0 step 0 step 0 step 0 step 0 step 0 step 0 step 0 step 0.0 mm 0.0 mm 0.0 mm 0.0 mm 0 step 0 step 0 step 0 step 0.0 m[...]

Appendix 5 System Mode 111 A5.7.9 Initial V alues after Clearing the Print Distance (PRINT STEP CLEAR) Initial V alue 0.0 km 0.0 km 0.0 km 0.0 km Item Print distance (Black) Print distance (Magenta) Print distance (Cyan) Print distance (Y ellow)[...]

Appendix A6 Interface 112 Appendix 6 Interface This printer has the following requirements: • The computer must have a serial port or centronics parallel port. • T o communicate with the computer , either an RS-232C cable, Centronics cable or Expansion I/O Cable is required. (For pin description of the RS-232C, refer to the table below .) (1) R[...]

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