Toshiba DKT3000 manual

Telecommunication Systems Division May 2002 DKT3000/2000-Series Digital T elephone User Guide Digital Business T elephone Systems[...]

Publ icat ion In forma tion T oshiba Ameri ca I nformat ion Sys tem s, Inc. , T elecommun ica tion Sys t ems Divis i on, rese rves the r ig ht , wit hout p rior n otice , to r evis e this infor mation pub licat ion fo r any rea son, inc l udi ng, but not limited to, ut iliz a ti on of ne w advances in the st ate of tech nical ar ts or to simply c h[...]

TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ TA I S ” ) T elecommunication Systems Division License Agr eement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULL Y READ THIS LICENSE AGREEMENT . USE OF ANY SOFTWARE OR ANY RELA TED INFORMATION (COLLECTIVEL Y , “SOFTWARE”) I[...]

T oshiba America Information Systems, Inc. T elecommunication Systems Division Limite d W arranty T os h iba Am eri ca Inform at ion Syst ems, Inc. , ( “ TA I S ” ) warrant s that this teleph one equipment (ex cept for fuses, lamps, and othe r consuma bles) will, upon delivery by T AIS or an aut horized T AIS dealer to a retai l customer in ne [...]

Strata CTX DKT3000/2000-Series T el ephone 05 /02 i Contents Introduction Organizati on ............................... ........................... .................. ........................... ............ ... vi i How to Use This Guide.............. ........................... ........................... .................. .............. viii Co[...]

Contents Chapte r 3 – Advan ced Operati on ii Strata CTX DKT3000/2000-Series T elephone 05/02 Handset .......................... .................. ........................... ........................... .................. ....... 10 Speaker ........ ........................... ........................... .................. ......................[...]

Contents Chapter 3 – Advan ced Opera tion Strata CTX DKT3000/2000-Series T el ephone 05 /02 iii Call Forward Set tings ............................... .................. ........................... .........................29 Call History ................................ ........................... ........................... .................. .[...]

Contents Chapte r 4 – DKT3 014 LCD F eatures iv Strata CTX DKT3000/2000-Series T elephone 05/02 Voice Mail - Di rect Transfer............... ........................... .................. ........................... ....... 51 Voice Mail Soft Ke ys................................... ........................... ........................... ........[...]

Contents Appendix A – Centre x Applica tion Strata CTX DKT3000/2000-Series T el ephone 05 /02 v Paging ................... ........................... .................. ........................... ........................... ....... 80 Call Forward Over ride (DSS Override ) ...................... ........................... .................. ..[...]

Contents Appendix A – Centr ex Ap pl icat ion vi Strata CTX DKT3000/2000-Series T elephone 05/02[...]

Strata CTX DKT2000/3000-Series T el ephone 05 /02 vii Introduction This use r guide describes ho w to use the 3000-s eries and 2000-seri es digit al phones for Str ata CTX syst ems. Also dis cussed are Dig ital Add- on Modules (DADMs) and the Dire ct S tation Sel ection ( DSS) Console. Organization • Chapter 1 – Th e Grand T our provides an ove[...]

Introduction How to Use This Guide viii Strata CTX DKT2000/3000-Series T elepho ne 05/02 How to Use Thi s Guid e This gui de provide s in-dept h instruc tions fo r the DKT3000- and DKT2000-se ries digita l teleph ones and th eir feat ures. Most t elephone u sers can u se the “S trata CTX 3000/2000 -series Digital T elepho ne Quick Ref er e nce Gu[...]

Introduction Related Do cu me nts /M edi a Strata CTX DKT2000/3000-Series T el ephone 05 /02 ix Related Documents/Media Note Some document s liste d here may app ear in dif feren t versio ns on the CD-R OM or i n prin t. T o find the mo st cu rrent v ersio n, che ck the versio n/da te in the Publ ication I nformation on the ba ck of the documen t ?[...]

Introduction Related Documents/Media x Strata CTX DKT2000/3000-Series T elephone 05/02[...]

Strata CTX DKT3000/2000-Series T el ephone 05/02 1 The Grand T our 1 This chap ter famil iarize s you with DKT300 0-series an d DKT2000-s eries digit al speaker phones (m odel numbers appear on the bot tom of your telephone ). DKT3000-se ries T elephones The DKT3000-s eries model s includ e: • DKT3010-S 10- button • DKT3020-S 20-button (shown o[...]

The Grand T our DKT300 0-series T elephones 2 Strata CTX DKT3000/2000-Series T elephone 05/02 DKT3020-SD T elephon e Fixed Butt ons The fixe d buttons o n your di al pad ena ble you to perform stand ard fu nctions qu ickly and easi ly . Thes e buttons are descr ibed in Cha pter 2 – The Basics . 5649 Dial Pad Handset Red/Green LED Indicators Fixed[...]

The Grand T our DKT300 0-s erie s T elephones Strata CTX DKT3000/2000-Series T el ephone 05/02 3 Flexible Buttons Y our telephone c an have 10, 1 4, or 20 Flex ible Butt ons (shown i n the illus tration on the pre vious page) that can be progra mmed to do man y button fu nctions, i ncluding: • Line is u sed to acc ess an outs ide line . • Prima[...]

The Grand T our DKT200 0-series T elephones 4 Strata CTX DKT3000/2000-Series T elephone 05/02 • 0RGH is genera lly us ed as a S oft K ey . • Pressin g 3D J H switches you from t he Call Fo rward (CF) display t o the Use r Name display . • Pressin g 6FU ROO advanc es you thr ough infor mation. • )HD WX U H will b e u sed in th e futu re. DKT[...]

The Grand T our DKT200 0-s erie s T elephones Strata CTX DKT3000/2000-Series T el ephone 05/02 5 DKT2020-SD T elephon e Fixed Butt ons The fix ed but tons on y our t elepho ne ena ble yo u to perfor m sta ndard functi ons qu ickly and easi ly . Thes e buttons are descr ibed in Cha pter 2 – The Basics . 5972 Dial Pad Handset Red/Green LED Indicato[...]

The Grand T our DKT200 0-series T elephones 6 Strata CTX DKT3000/2000-Series T elephone 05/02 Flexible Buttons All Flex ibl e Buttons must be pr ogr ammed f or your t el epho ne in syst em programmin g and vary for in dividual telephone s. If a but ton does no t appear o n your d isplay or telepho ne keystr ip label, see you r CTX System Admini str[...]

Strata CTX DKT3000/2000-Series T el ephone 05/02 7 The Basics 2 This chap ter s hows you the b asic oper ation of your DKT3000-se ries or DKT2000- series telephon e. Important! The t ext in th is chap ter appli es to both the DKT300 0-series and DKT2000-ser ies tele phones, unl ess other wise not ed. Impo rtant - Read Firs t Be sure t o check wit h[...]

The Basics Importan t - Read Firs t 8 Strata CTX DKT3000/2000-Series T elephone 05/02 Which Outgoing/Inc oming Call Featur es Do I Hav e? Check mark h ere which ou tgoing/i ncoming fea tures you have on your system. ❐ Auto matic Line S elect ion (A LS): When making outgoi ng calls, you have ALS if when you li ft the h andset or press 6SNU you hea[...]

The Basics Maki ng a Call Strata CTX DKT3000/2000-Series T el ephone 05/02 9 Making a Cal l There ar e three way s to orig inate a c all from yo ur digit al telep hone: Hot Dialing 1. T o make a c all usin g Hot Diali ng, dial the nu mber . When you sta rt to di al, the ext ension bu tton, Spkr and Mi c LEDs light . Digits display as they ar e dial[...]

The Basics Answer ing a Ca ll 10 Strata CTX DKT3000/2000-Series T elephone 05/02 Answe ri n g a Cal l There ar e several ways to ans wer a ca ll: Handset ➤ If your tel ep hone is pro gra mme d for Ringi ng Line Pref er enc e, pic k up the hands et and the t elephone a utomatica lly answer s the ri nging lin e. ➤ If not, press the butto n associ[...]

The Basics Messa ge Wai ting Strata CTX DKT3000/2000-Series T el ephone 05/02 11 Mess age W ait ing Use your 0VJ LED/b utton and L C D to s ee /retr ieve m essa ge(s) . An extens ion can re ceive up t o four s imultaneous Mes sage W aiting indica tions and LCD messages. One messag e is reserve d for the Message Center . Y our teleph one can be p[...]

The Basics Microp hone 12 Strata CTX DKT3000/2000-Series T elephone 05/02 T urnin g On/Off Messa ge W aiting LED on Anot her Extens ion If you ca ll an ext ension and it ’ s busy or th ere is no answer , you can ligh t that exten sion ’ s Message W aiting LED and enable tha t extens ion to cal l you back. 1. Dial an i nternal ext ension. Y ou h[...]

The Basics Call T ransfer Strata CTX DKT3000/2000-Series T el ephone 05/02 13 Call T ran sfer 1. While on a call, press & QI7U Q . Y our Line LED flashe s green and you hear in ternal dial t one. 2. D ial th e exte ns ion w h ere th e call w ill be trans ferre d. Y o u can re main o n the l ine and announ ce the call or i mmediately “ blin[...]

The Basics Confere nce Calls 14 Strata CTX DKT3000/2000-Series T elephone 05/02 Confer ence Call s Y ou can confe rence toge ther up t o eight par ties (i ncluding your own) - wit h up to six partie s being ext ernal ne twork lin es. The a ctual number of confe rence par ties with accepta ble volume l evels dep ends on the local and far e nd teleph[...]

The Basics Confe renc e Ca ll s Strata CTX DKT3000/2000-Series T el ephone 05/02 15 Adding Vo ice Mail to a Co nferen ce The Confer ence Master can add voi ce mail t o a confer ence. This f eature enabl es partic ipants i n a confer ence to li sten to o r leave a voice mail message during one telep hone ca ll. ➤ T o add V oice Mail to a conf eren[...]

The Basics Hold 16 Strata CTX DKT3000/2000-Series T elephone 05/02 Hold 1. T o place a call o n hold, press +ROG . Y our LCD shows the line on hold. The held Line ’ s LED flas hes gr een w hile a ppea r a nces o f the l ine at other stat ions f l a sh red . • T o ret urn to th e held c all, p re ss the h eld /LQH but ton. • If you do not r[...]

The Basics Vo l u m e C on t r o l Strata CTX DKT3000/2000-Series T el ephone 05/02 17 Vo l u m e C o n t r o l ➤ T o adjust the hands et volume ➤ Press t he 9RO ▲ to increas e volum e and 9R O ▼ to de creas e vo lume du ring t he ca ll . When you hang up, the v olume retu rns to the defau lt setting . ➤ T o adjust the spe aker volume f o[...]

The Basics LCD Contra st Adjust me nts 18 Strata CTX DKT3000/2000-Series T elephone 05/02[...]

Strata CTX DKT3000/2000-Series T el ephone 05/02 19 Advanced Operation 3 This chap ter gi ves you more details abo ut your DKT3000-seri es or DKT2000- series telepho ne ’ s advanced fun ctions. Using Y o ur LCD If your telephone has an LCD, use this section to l earn more a bout its f unctions . In it s idle state, t he LCD is a desk cl ock and c[...]

Advanced Operation Soft Keys 20 Strata CTX DKT3000/2000-Series T elephone 05/02 Soft Keys When Sof t Keys are o n, they rep lace the functions on the 0RGH , 3D J H , 6FUROO and )HD WX U H but tons below t he LCD. ( )HD WX U H is a future f eature f or DKT3000-se ries phones onl y .) The following table def ines Soft Key Prompts. T able 1 Soft Key P[...]

Advanced Ope rat ion Soft Keys Strata CTX DKT3000/2000-Series T el ephone 05/02 21 Soft Key Example When the Sof t Key prompts appear on the LCD, the LCD Con trol Button j ust below the prompt off ers access to that f eature. He re ’ s an example of how So ft Keys work . 1. When an o utsid e call is in progres s, the LCD appe ars as shown on th e[...]

Advanced Operation Advi sory Mes sages 22 Strata CTX DKT3000/2000-Series T elephone 05/02 Advisory Message s Advisory m essag ing enabl es you to st ore an in for mative messag e for LCD tele phones that ca ll your t elephone. Th e messages c an be up to 16 charact ers long. The S trata CTX provide s a number of stored mes sages, shown in the ta bl[...]

Advanced Ope rat ion Account Co de Call s Strata CTX DKT3000/2000-Series T el ephone 05/02 23 Account Co de Calls Account Cod es (Forced or V oluntar y) can be u sed for a variety o f reasons includin g billi ng, tracking, a nd line r estrict ion appli cations. Acco unt Codes ar e assigne d in the system as a fixed l ength (de fault is six digi ts)[...]

Advanced Operation Account Code Cal ls 24 Strata CTX DKT3000/2000-Series T elephone 05/02 V olunt ary Acc ount C odes (V eri fied/ Non-V erified) V oluntar y Account Codes are opti onal. They ca n be enter ed during a call and are used for tra ckin g sele ct ed cal ls usi ng Station Me ssag e Detail Repo r t (SMD R) cal l d etail recordi ng option.[...]

Advanced Ope rat ion Automat ic Bus y Redia l Strata CTX DKT3000/2000-Series T el ephone 05/02 25 Automati c Busy Redial After re aching a busy outsid e number , you can activ ate Automati c Busy Redial s o that the syst em auto maticall y redials the nu mber at reg ular i nterval s. The syst em repea ts the red ial unti l the dest ination is no lo[...]

Advanced Operation Automati c Callbac k 26 Strata CTX DKT3000/2000-Series T elephone 05/02 Automati c Callb ack When you rea ch a busy st ation, you can set Aut omatic Callba ck to have the syste m monitor t he busy ext ension an d notify yo u when it becomes id le. Automatic Callback can a lso plac e you in queu e for an av ailable outside l ine, [...]

Advanced Ope rat ion Backgrou nd Mu sic Strata CTX DKT3000/2000-Series T el ephone 05/02 27 Background Mu sic Y ou can se t b ack ground mus ic ove r y our te lep hone speake r o r o ver external speak ers . Up to 16 differ ent m u sic so urces can be appl ied to th e Strata C TX sy stem: the fi rst source i s Quiet T one, all others c an be music [...]

Advanced Operation Call F orward 28 Strata CTX DKT3000/2000-Series T elephone 05/02 Call Forward System System Call Forwar d (which i s set in Pr ogramming ) automati cally di rects ca lls to a predefi ned locat ion, such a s V oice Mail . See your CTX Sys tem Administ rator to determi ne which typ e of Call Fo rward you ha ve, as well as the Call [...]

Advanced Ope rat ion Call Fo rwa rd Strata CTX DKT3000/2000-Series T el ephone 05/02 29 • Call Forwar d - External Location – Fo rwards inc oming line calls th at ring direct ly to your extensio n to a d estinati on outsid e the syst em. Y ou can change your fo rwarding dest ination from outsi de the sys tem using t he DISA featur e. See your C[...]

Advanced Operation Call F orward 30 Strata CTX DKT3000/2000-Series T elephone 05/02 ➤ T o use the Call Fo rward button sequen ce ➤ Follow th e instru ctions in the f ollowing tabl e, shown u nder “ Button Se quence. ” Some fe atures requi re addit ional in put, such as : • Destinat ion – If the desti nat io n is an out si de number , pr[...]

Advanced Ope rat ion Call Fo rwa rd Strata CTX DKT3000/2000-Series T el ephone 05/02 31 Call Forward Any C all - Set for Another Station: Enab le s yo u to forward all ca lls for anoth er te lepho ne within yo ur telepho ne s ystem. All Calls Ext. button + (T on e) + ext. no. + Pas s Code (T one) +  + Dest. No. + (T one) Busy Ext. button + (T on[...]

Advanced Operation Call History 32 Strata CTX DKT3000/2000-Series T elephone 05/02 Call History Incom ing ca lls wi th Call er ID o r ANI in forma tion c an be op tiona lly re corde d into a rollin g list for th e stati on whe re the call is ringi ng. Th e call i s plac ed in the list al ong with the number, name ( if provid ed), time and da te of [...]

Advanced Ope rat ion Call Pickup Strata CTX DKT3000/2000-Series T el ephone 05/02 33 ➤ To p a r k a c a l l 1. While on a call, press 3 DUNLQ2 UELW ...or &QI 7 U Q +  . The LED flas hes green (co nsultati on-hold). 2. Specify the Park Or bit using one of the follow ing: • Press  a nd the s ystem automa tically selects a[...]

Advanced Operation Call Pi ckup 34 Strata CTX DKT3000/2000-Series T elephone 05/02 Page/Inte rnal Call Pickup This fea ture p icks up I nter nal (s tati on to st ation ), Group P age, and Al l Call Page cal ls. If the se typ es of c al ls occ ur at th e same time , the p i c kup p ri ority is stat ion-t o-sta tion and then Page calls in the or der [...]

Advanced Ope rat ion Call W ai ting Strata CTX DKT3000/2000-Series T el ephone 05/02 35 Notes • The Primar y extens ion number is the director y number by which the telephon e set is defi ned. Oth er , non-p rimary extensio n numbers may al so appear on the telepho ne. By convent ion, the Pr imary extensi on number i s assigne d to the fi rst but[...]

Advanced Operation Direct Inward Sy stem Access (DISA) 36 Strata CTX DKT3000/2000-Series T elephone 05/02 Direct Inwa rd System Access ( DISA) Outs ide ca l l ers wi th tou ch to ne telep hone s can c a ll in to lines progr amme d for D i r ect Inward Sys tem Access ( DISA) and di al an exte nsion or ou tgoing li ne without going through an attenda[...]

Advanced Ope rat ion Distin ctive Ringin g Strata CTX DKT3000/2000-Series T el ephone 05/02 37 Distinctive Ringing 1. Press   to enter Use r Programming Mode. 2. Press a /L QH bu tton. The Li ne LED is steady gr een. 3. Enter t he ringin g pitch numbe r:  = Low ,  = Mi ddle,  = High,  = Comb ination 4. Lift t he handset ?[...]

Advanced Operation Door Lo ck(s) 38 Strata CTX DKT3000/2000-Series T elephone 05/02 Setting DN D for Anot her Exte ns ion ➤ T o activate DND for another ext ension ➤ Ente r  (hear Entry T one) + the Primary ex tensi on of the remote ex tensi on + the pass code +  (hear Succ ess T one). This sets DND as if activat ed by the Pri[...]

Advanced Ope rat ion Door P hone (s) Strata CTX DKT3000/2000-Series T el ephone 05/02 39 Door Pho ne(s) Door phones ca n be used to call phon es selected in syst em programming. When a door phone cal ls, you hea r a disti nctive r inging to ne, one or f ive times (s et in s ystem programmin g). Y ou can also call a door phone and monit or the su rr[...]

Advanced Operation Emergenc y Ring dow n 40 Strata CTX DKT3000/2000-Series T elephone 05/02 ➤ T o call/monitor a do or phone 1. W it h the hands et of f-hook, pr ess a ext ension. Y ou hear dial tone and t he LED flashe s green (i n-use). 2. Press  + extension for the d oor locat ion. A two-way talk-pat h exists between your tel ephone a[...]

Advanced Ope rat ion Off-hook Call Annou nce Strata CTX DKT3000/2000-Series T el ephone 05/02 41 Off-hook Call Anno unce Off -hook Call Announce (OCA) e nables you to complet e a call t o a busy digi tal telepho ne. Y o ur telephone must be programmed t o either anno unce automatical ly or to announce a fter you pres s a but ton on your di al pad .[...]

Advanced Operation Override Calls 42 Strata CTX DKT3000/2000-Series T elephone 05/02 Override Calls The availab le override fea tures are: Busy Override Ring Over Bus y Override en ables you t o send a mute d ring ton e to a busy station to indicat e a call is waiting. Th e Busy Overr ide (BOV) muted ri ng can be pr ogrammed for eac h statio n to b[...]

Advanced Ope rat ion Overri de Call s Strata CTX DKT3000/2000-Series T el ephone 05/02 43 Execut ive Over ride Executi ve Override enables y ou to ente r an esta blished co nversati on. Y our telep hone can als o be progra mmed to blo ck Executi ve Overrid e from other t elephones . ➤ T o perform Executi ve Override ➤ After r eaching a b usy st[...]

Advanced Operation Paging 44 Strata CTX DKT3000/2000-Series T elephone 05/02 Class of Se rvice Overr i de By diali ng a Class of Servi ce (COS) Over ride cod e, a user can change a stati on ’ s set of privi leges to one a ssoci ated w i th the overr ide co d e. Whe n the ca ll is te rmin ated a nd another is atte mpted from the same s tation, t h[...]

Advanced Ope rat ion Paging Strata CTX DKT3000/2000-Series T el ephone 05/02 45 ➤ T o make a Group Pag e ➤ Press *URXS3D JH and ente r the Group number (01~ 16) ...or p ress exte nsion +  and en ter the z one number . Answ ering a Page ➤ T o an swer a Group P age, lift the hands et of f-hook, pr ess exte nsion + [...]

Advanced Operation Privacy 46 Strata CTX DKT3000/2000-Series T elephone 05/02 Privacy Privacy controls the ab ility of more than o ne person t o use the s ame extensi on or CO line at the same ti me. Privac y ap pli es to mul ti pl e ap pearan ces of e xte nsi ons , Phantom extensi ons, outsi de Lines a nd outside Line Gro up buttons . The applic a[...]

Advanced Ope rat ion Speed D ial Strata CTX DKT3000/2000-Series T el ephone 05/02 47 Speed Di al Speed Dial enables you to dial a sequenc e of up to 32 di gits with a shorter code. Dial sequence s can incl ude tele phone numbers , authoriz ation cod es, password s featur e activa tion codes and pauses . Speed Dial may be used t o origina te a call [...]

Advanced Operation Speed Dia l 48 Strata CTX DKT3000/2000-Series T elephone 05/02 Storing a Sta tio n Spe ed Dial Number There ar e three way s to stor e a St ation Spe ed Dial numbe r , in cluding Progr amming Mode, Access Codes and th rough syst em programming by your CTX Syst em Admin istra tor . ➤ T o store a S tation Speed Dial Number using [...]

Advanced Ope rat ion Speed D ial Strata CTX DKT3000/2000-Series T el ephone 05/02 49 Note Selecte d telepho nes may have t he abili ty to chan ge System Spe ed Dial numbers. Fol low this procedu re but speci fy a System Sp eed Dial nu mber (200~999 ) instea d. 3. E nter the desti natio n digi ts , the n press  . The LCD shows “ SPEED DIAL ” [...]

Advanced Operation T o ne/Pulse Di aling 50 Strata CTX DKT3000/2000-Series T elephone 05/02 The numbers are defi ned in Ta b l e 4 : T one/Pulse Dialing W it h some older Central Of fices, you may have t o make call s on outsi de lines programmed f or rotar y dial pu lses. This feature enables yo u, while on t hese lin es, to switch t o tone dia l [...]

Advanced Ope rat ion V oice Mail - Direct T ransf er Strata CTX DKT3000/2000-Series T el ephone 05/02 51 V oic e Mail - Di rect T ransfer The Strat a CTX enabl es you to transfe r a cal l di re ct ly to a voice ma il box witho ut fi rst ringi ng t ha t pe rs on ’ s telephone. ➤ T o transfer a c all dir ectly to V oice Mail (VM) 1. While on a ca[...]

Advanced Operation V oice Mail Soft Keys 52 Strata CTX DKT3000/2000-Series T elephone 05/02 T able 6 Sof t Keys for CTX Digit al T ele phones DKT 301 4 SDL DKT 3010 SD DKT 3020 SD DKT 2010 SD DKT 2020 SD V o ice Ma il Functio ns ACCEPT C onfirm a utomatic copy des tination ADD ADD ADD Creat e a Gues t Mailbo x ADD D ESTS Addi tiona l Des t inati on[...]

Advanced Ope rat ion V oice Mail Soft Key s Strata CTX DKT3000/2000-Series T el ephone 05/02 53 DES TINA TION Enter automatic copy de stination DIRECTOR Y DIR DIR Directory plus name DND DND DND Change Do Not Disturb (On/Off) ENABLE/ DISABLE Enable/D isable: • Notificat ion templ ate (toggl e) • Automati c copy END TIME Set copy End T ime FOLDE[...]

Advanced Operation V oice Mail Soft Keys 54 Strata CTX DKT3000/2000-Series T elephone 05/02 P AUSE P AUS P AUS Pause rec ording P AUSE PLA Y Pause pl ayback PER DST LST LIST LIST Manage Personal Di stribution Lists PERSONAL LIST LIST LIST Personal di stribution list (1~2 5) PM? PM PREVIOUS Play the Previou s me ss age PREV MENU PREV Retu rn to pr e[...]

Advanced Ope rat ion Call Recording Strata CTX DKT3000/2000-Series T el ephone 05/02 55 Call Recording Whil e on a n a ctive call, a stati on us er can recor d the c onve rs ati on and s tore it in a S tratagy ES voice mai lbox. Record ings can al so be p aused or rest arted. Dep ending upon your System Admin istrator , you are gi ven eith er a man[...]

Advanced Operation Call Re cordin g 56 Strata CTX DKT3000/2000-Series T elephone 05/02 Important! S tratagy ES mailboxes hav e a definable limi t on the length one mess age can be. I f you plan o n making lengthy recordi ngs, see your System Administr ator so y our message record ing time ca n be proper ly defin ed. ➤ T o record a call 1. W it h [...]

Strata CTX DKT3000/2000-Series T el ephone 05/02 57 DKT3014 LCD Features 4 This chap ter s hows how to use the DKT3014-SDL ( shown below) lar ge scree n direct ory displ ay and indi vidual na me searches . DKT3014-SDL T elepho ne 5908 Msg Mic Redial Spdial Spkr Cnf/Trn Hold Vol Feature Scroll Mode Page FEB 19 MONDAY 12:00 FRED S NO. 3371 DIRECT SS [...]

DKT3014 LCD Features Direct ory and Spe ed Dial Li stings 58 Strata CTX DKT3000/2000-Series T elephone 05/02 Directory and Spe ed Dial Listings The dire ctory me nu (idle sta te) is s hown below . Direct Station Se lection This opt ion dis plays all na med stati ons in alp habetical order . 1. Press the DIRECT SS So ft Key to view the firs t scr ee[...]

DKT3014 LCD Features Direct ory and Speed Dial Li stings Strata CTX DKT3000/2000-Series T el ephone 05/02 59 System S peed Dial and Per sonal Speed Dial Using Syst em Speed Dial and Person al Speed Dia l is very similar to u sing Direc t S tation Sel ection, de scribed a bove. 1. Press the Soft Key nex t to SYSTEM SD or PERSONAL SD to vie w the fir[...]

DKT3014 LCD Features Direct ory and Spe ed Dial Li stings 60 Strata CTX DKT3000/2000-Series T elephone 05/02 Alphanu meric En try Y ou can ent er alphanumer ic charact ers fro m the dia l pad to refi ne a nam e sear ch in the Intern al or Externa l Direc tor y (see ex amp le below and Ta b l e 7 ). If you e ntered “ B, ” all names b eginning wi[...]

DKT3014 LCD Features Direct ory and Speed Dial Li stings Strata CTX DKT3000/2000-Series T el ephone 05/02 61 ➤ T o ad d a space or move one char acter t o the rig ht, press the RIGHT Soft Key . ➤ T o ba ckspace (d elete pr evious cha racter) , press th e LEF T Soft Ke y . ➤ T o cyc le bac k to the firs t l etter, contin ue pr essin g the LEF [...]

DKT3014 LCD Features Direct ory and Spe ed Dial Li stings 62 Strata CTX DKT3000/2000-Series T elephone 05/02[...]

Strata CTX DKT3000/2000-Series T el ephone 05/02 63 User Programming 5 User prog ramming e nables you to c hange your t elephone ’ s layout/r egi st ration and other s ettings. W ith user programming you can re- define Fl exible Button s to perf orm other f unctions. • Enter numbe rs in your personal Speed Dial list • Program One T ouch and F[...]

User Programming Flexibl e Button Cod es 64 Strata CTX DKT3000/2000-Series T elephone 05/02 • Call Forward – Use rs can se t the Call For ward (CF) de stinati on and CF-No Answer T imer for t he CF butto ns. • One T ouch – Users can set s peed dial and custom f eature ac cess code sequence s for On e T ouch buttons. • Back ground M usic ?[...]

User Programming Flexible Button Co des Strata CTX DKT3000/2000-Series T el ephone 05/02 65 Setting/Ch anging a Flexib le Button ’ s Function 1. Press   to enter Use r Programming Mode. 2. Press +ROG . 3. P ress th e Flex ible B u tton to set or chan ge . 4. E nter the Flex ible Bu tton Co de (se e Ta b l e 8 ), plus an y optional [...]

User Programming One T ouc h Butto ns 66 Strata CTX DKT3000/2000-Series T elephone 05/02 One T ouch Buttons One T ouch bu ttons can be used for storing fr equently us ed feature s or dialed numbe rs, such as Speed Dial num bers (us e Spee d Di al C odes to st ore addi tiona l num bers ). O ne- touch but tons can b e preassi gned to you r telepho ne[...]

User Programming One T ouch Button s Strata CTX DKT3000/2000-Series T el ephone 05/02 67 T o Use a One T ouc h Button ➤ Press t he One T o uch button. Setting/Ch an ging a Persona l Speed Dial Code See “ S tori ng a S tation Speed Dial Number ” on page 48 . T able 9 Specia l Characte rs Entry Meaning  + Indicates “ st op. ” The One T o[...]

User Programming Featur e Codes 68 Strata CTX DKT3000/2000-Series T elephone 05/02 Feature Codes Feature Access Codes are en tered as a sequence on your tel ephone to use a pa rticula r featur e. T able 10 Fe ature Acce ss Code s Feature Featu re Access Co d e Sequences Account Code + + Account cod e digits Attendant Co nsole Automatic Busy Redial [...]

User Programming Feat ure Code s Strata CTX DKT3000/2000-Series T el ephone 05/02 69 Call Forward Any Call - Set for Another Station All Call Ext. button + + ext. no. + Pa ss Co de +  + Dest. No. + Busy E xt. butt on + + ex t. no. + Pas s Cod e +  + De st. No. + No A nsw er Ext. button + + ext. no. + Pa ss Code +  + Dest. No. +  + Ti[...]

User Programming Featur e Codes 70 Strata CTX DKT3000/2000-Series T elephone 05/02 Incomi ng - Directed Exte ns io n Pi ck up E xt. b ut ton + + Ext. Number On hold - Local Retrieve Ext. butt on + On hold - Remote Retrieve Ext. button +  + Remote Ext. No. On hold - Outsid e line Retriev e Ext. button +  + Line on ho ld On hold - Dire cted Ext[...]

User Programming Feat ure Code s Strata CTX DKT3000/2000-Series T el ephone 05/02 71 Activate M W at anoth er Station without Ri nging + Ext. no . Cancel MW at ano ther Station without Ri nging + Ext. no . Messagin g - Adviso ry Advis ory Mess ag e - Activat io n + Messag e No. Advis ory Messag e - Cance lla tion Network Access Code (Pri vate Netwo[...]

User Programming Featur e Codes 72 Strata CTX DKT3000/2000-Series T elephone 05/02 Spee d Dial Regi st er Statio n (0 0~9 9)  + Ind ex Num ber (00~ 99) Syst em  + Inde x N umber (000~ 0 99)  + Inde x N umber (100~ 1 99)  + Inde x N umber (200~ 2 99)   + Index Nu mber (300~399 )  + Inde x N umber (400~ 4 99)  + Inde x N umber[...]

User Programming LED Indicato r Details Strata CTX DKT3000/2000-Series T el ephone 05/02 73 LED Indicator Det ails Each line a nd fea ture butto n has a LED n ext to it whi ch ind icate s the s tat us of th e line or featu re associate d with the but ton. Line LEDs light red or gree n and flash at varying rates to ind icate call st atus (s ee Ta b [...]

User Programming LED Indic ator Details 74 Strata CTX DKT3000/2000-Series T elephone 05/02[...]

Strata CTX DKT3000/2000-Series T el ephone 05/02 75 DADM/DSS Console 6 This chap ter pr ovides an overview of th e followi ng two opt ional unit s and descr ibes the fea tures, but tons and a ssociate d LEDs. There ’ s a 3000 -series and 2000-se ries model for each of t hese unit s. • Digital Add-on Module (DADM) – adds 20 line/ feature butto[...]

DADM/DSS Console DADM 76 Strata CTX DKT3000/2000-Series T elephone 05/02 DADM Digital a dd-o n Modules ( DADM) can be con nected t o bo th the 300 0- and 2000-s er ies telepho nes to pro vide ad ditional buttons.Th e 3000-ser ies telepho ne requir es a 300 0- series DADM; the 2000-s eries t elephone requ ires a 200 0-series DADM. The DADM3020 mode [...]

DADM/DSS Console DSS Consol e Strata CTX DKT3000/2000-Series T el ephone 05/02 77 DSS Console The Direc t St ation Sel ection (DSS) console operates alongside of a digi tal telepho ne to provide 60 additi onal buttons . The 3000-se ries telep hone requir es a 3000-s eries DSS; the 2000- series tele phone requi res a 2000 -series DSS. An examp le of[...]

DADM/DSS Console DSS Cons ole 78 Strata CTX DKT3000/2000-Series T elephone 05/02 Calling a Station ➤ T o cal l a stati on ’ s extensi on from either a DSS console or a DADM, press th e DSS associa ted with t he stati on. A station cal l with a DSS button can be made on-h ook or of f-h ook, and with V oice First o r T one si gnaling. Af ter pres[...]

DADM/DSS Console DSS Consol e Strata CTX DKT3000/2000-Series T el ephone 05/02 79 Call T ran sfer with Camp-o n Y ou can tran sfer a ca ll to a busy stat ion from ei ther a DSS console or an DADM. Use the DSS to t ransf er th e call , even t hough th e DSS LED a ssoci ated wit h the s tati on you are “ tr ansferr ing to ” is red. ➤ T o transf[...]

DADM/DSS Console DSS Cons ole 80 Strata CTX DKT3000/2000-Series T elephone 05/02 Paging Y ou can make an a nnounceme nt page to a group of telephone speakers selected in system pr ogramming wit h $OO&DOO3DJH on the DSS con sole. 6' (if pr ogrammed) on eithe r the DSS con sole or the DADM can be used for page annou ncements. See “ A[...]

Strata CTX DKT3000/2000-Series T el ephone 05/02 81 Centrex Application A Y our system may be equipped with the Centr ex Applica tion, which enhances its featur e capabilit y when instal led behind a Centrex o r PBX system. Y our telephone may have ac cess to on e or more of the enhanc ed Centrex features listed below: Flexi ble Dire ctory Number i[...]

Centrex Applicat ion Delayed Rin gi n g 82 Strata CTX DKT3000/2000-Series T elephone 05/02 Delayed Ringing Outside line or Cen trex lin e(s) can be programmed for a 12-s econd and/o r 24-seco nd ring del ay at st ations t o permit al ternate answering condition s. Answer the line when your tel ephone is ringing.[...]

Strata CTX DKT3000/2000-Series T el ephone 05/02 83 Button Labels B All Flex ibl e Buttons must be pr ogr ammed f or your t el epho ne in syst em programmin g and vary for in dividual telephone s. If a but ton does no t appear o n your d isplay or telepho ne keystr ip label, see you r CTX System Admini strator for butt on assign ments. The butt on [...]

Button Labels Delayed Rin gi n g 84 Strata CTX DKT3000/2000-Series T elephone 05/02 Call Forward-No Answer – Press to forward c alls to a nother st atio n or voice ma il devic e when you r st ation is not answ ered af ter 8~60 se conds (s et at your st ation). Call Forward-Ext ernal – Press t o forward Priv ate or DID line call s to an e xterna[...]

Button Labels Del ayed R ingi ng Strata CTX DKT3000/2000-Series T el ephone 05/02 85 Pause/Resum e – Press to p ause or resume rec ording a c onversati on to a vo ice mailbo x or whe n playing back th e recordin g. Record to V oice Mail – Press to record curre nt con versatio n to voic e mailbo x. Relea se and Answer – Press to d iscon nect o[...]

Button Labels Delayed Rin gi n g 86 Strata CTX DKT3000/2000-Series T elephone 05/02[...]

Strata CTX DKT3000/2000-Series T el ephone 05 /02 87 Index A aban done d call n u mbe rs (see C all History ), 32 about th is book conventi ons, viii how to use this gu ide, vi ii organiz ation, vi i relate d doc ument s, ix access code s, 65 , 68 account code s, 23 , 65 , 68 cal ls, 23 force d, 23 verifi ed/non-ve rified, 23 add-on modu le ⁄ DSS[...]

Index D ~ L 88 Strata CTX DKT3000/2000-Series T elephone 05/02 call tr ansfe r, 13 call w aitin g, 35 , 43 centr ex applica tion, 81 featur e buttons , 81 change pa ss code, 29 CO line que uing, 36 confere nce cal ls, 14 , 70 hold, 16 voice mai l, 15 D DADM, 76 delayed ri ngi ng, 82 dial pa d, 60 digita l add-on modu le (DADM), 76 direc t inwa rd s[...]

Ind ex M ~ S Strata CTX DKT3000/2000-Series T el ephone 05 /02 89 LCR dialin g out, 70 LED indica tors, 73 line access, 7 auto matic sel ectio n, 8 buttons , 7 ringin g prefe rence, 8 M message wai ting, 11 , 70 message wai ting li ght on anothe r teleph one, 12 on phanto m ext/MW, 12 messaging advisor y, 71 Mic butto n, 12 microphon e cut- off, 41[...]

Index T ~ V 90 Strata CTX DKT3000/2000-Series T elephone 05/02 star t a pplic ation , 72 system sp eed dial, 59 T tone ⁄ pu lse dial ing, 50 tone si gnaling, 8 trans fer, 13 travel ling cla ss overri de, 72 two (tandem) CO line conne ct ion , 15 U user pr ogramming, 63 , 65 , 72 V voice first s igna li ng, 8 voice mai l access code s, 72 call r e[...]