Toshiba DP5000-UG-VC manual

T elecommunication Systems Division October 2010 DP5000-Series T elephone User Guide ®[...]

Publication Information T oshiba America Information Systems, Inc., T elecommunication Systems Division, re serves the right, without prior notice, to revise this information publication for any reason, including, but no t limited to, utilization of new advances in the state of technica l arts or to simply change the design of this document. Furthe[...]

TOSHIBA AMERICA INFORMA TION SYSTEMS, INC. ( “ T AIS ” ) T elecommunication Systems Division License Agr eement IMPORT ANT : THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND T AIS. CAREFULL Y READ THIS LICENSE AGREEMENT . USE OF ANY SOFTWARE OR ANY RELA TED INFORMATION (COLLECTIVEL Y , “SOFTWARE”) IN[...]

T oshiba America Infor mation Systems, Inc. T elecommunication Systems Division End-User Limited W arranty T oshiba America Information Systems, Inc., (“T AIS”) warrants that this telephone equipment manufactured by T oshiba (except for fuses, lamps, and other consumables) will, upon delivery by T AIS or an authorized T AIS dealer to a retail c[...]

W ARRANTIES FOR NON-TOSHIBA BRANDED THIRD P ARTY PRODUCTS A valuable element of T oshiba’ s product strategy is to of fer our custo mer s a complete product portfolio . T o provide this value to our customers at the most optimal prices, we of fer both T oshiba-branded and third-p arty manufactured product s that support our T oshiba S trata CIX p[...]

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S t rata CIX DP5000-series T e lephone UG 10/10 i Contents Introductio n Organization ....................................... ...................... ....................... .................. ............. ... vii How to Use This Guide...................... ...................... ....................... ...................... ........... viii Conve[...]

Content s Chapter 3 – F eature Operations ii Strat a CIX DP5000-series T elephone UG 10/10 Dial Pad and Button Beeps ................. ....................... ...................... ....................... ........ 16 Speakerphone/Microphone Sensitivity Ad justment .................... ...................... .............17 Full Duplex Speakerpho[...]

Contents Chapter 3 – Featur e Operations S t rata CIX DP5000-series T e lephone UG 10/10 iii Call Forward Settings ..................... ...................... ....................... ...................... .............35 Station Call Forward Procedures ................................... ....................... ...................... .... 36 Ca[...]

Content s Chapter 4 – ADM/DSS Console iv Strat a CIX DP5000-series T elephone UG 10/10 Paging ..................... .................. ...................... ....................... ...................... ............... .......59 Answering a Page ...................... ....................... ...................... ....................... ......[...]

Contents Chapter 5 – Headset and Handset Operation S t rata CIX DP5000-series T e lephone UG 10/10 v Chapter 5 – Headset and Handset Operation Recommended Headsets ................................. ....................... ...................... ......................79 Headset and Handset Intera ctions ................................. ........[...]

Content s Appendix A – Refe rences vi Strat a CIX DP5000-series T elephone UG 10/10 Initialize or Adjust LCD Contrast..................... ...................... ....................... ...............103 DKT2000 Mode On/Off ........................ ....................... ...................... ....................... ......104 Step 1: Turn DKT2[...]

Strat a CIX DP5000-series T elephone UG 10/10 vii Introduction This user guide describes how to use th e Toshiba DP5000-series telephones with the Strata CIX1200, CIX670, CIX20 0, CIX1 00, CIX100-S, and CIX40 telephon e systems. These include: • Strata DP5000-series digital telephones shown in T able 2 on Page 4 . • Strat a Digital Add-on Modul[...]

Introduction How to Use This Guide viii Strat a CIX DP5000-series T elephone UG 10/10 • Appendix A – Refer ences includes tables that support procedures in the Basic and Feature Operation chapters. • Appendix B – Hardwar e Connections includes tilt angles and telephon e wiring diagrams. • Appendix C – Centrex Appl ication describes the [...]

Introdu ction How to Use This Guide Strat a CIX DP5000-series T elephone UG 10/10 ix [PDN] Represents any Primary Directory Number button (the extension number for the telephone). [SDN] Represents any Secondary appearance of a PDN. A PDN which appears on another telephone is considered an SDN. [PhDN] Represents any Phantom Directory Number button ([...]

Introduction Related Documents/Media x Strat a CIX DP5000-series T elephone UG 10/10 Related Document s/Media Note Some documents listed here may appear in different versions on the electronically or in print. T o find th e most current version, check the version/ date in the Publication In formation on the back of the document’ s title page. Ref[...]

Strat a CIX DP5000-series T elephone UG 10/10 1 The Grand T our 1 Overview The DP5000-series digital telephones connec ted to a Strata CIX telephone system include a wide selection of digital teleph one models and match ing digital add -on modules and a 60-button DSS Console. See Ta b l e 1 for more details. Through dynamic soft key assignments, th[...]

The Grand T our Overview 2 Strat a CIX DP5000-series T elephone UG 10/10 T able 1 DP5000 Series Digital T elephones Description Image Digital Single Line T elephone: • On hook dialing • Headset I/F • Ringing LED • Non-display 10 Button Digital T elephone: • Half duplex S peakerphone • Headset I/F • Ringing LED • Non-display 10 Butto[...]

The Grand T our Overview Strat a CIX DP5000-series T elephone UG 10/10 3 20 Button Digital T elephone: • 4 line LCD with back light option • Half duplex S peakerphone • Headset I/F • Ringing LED 20 Button with Electronic LCD Labels: • 9 line LCD with back light • Half duplex and Full duple x S peakerphone options • Dedicated call hist[...]

The Grand T our Overview 4 Strat a CIX DP5000-series T elephone UG 10/10 The DP5000-series telep hone upgrade options include: T able 2 DP5000 Series Add-on Modules Description Image 10 Button ADM for DP5000-serie s • LCD programmable key strip with back light 20 Button ADM for DP5000-serie s • Paper Key S trip 60 Button DSS for DP5000-series ?[...]

The Grand T our DP5000-series T elephone Overview Strat a CIX DP5000-series T elephone UG 10/10 5 DP5000-series T e lephone Overview The illustration of the DP5000-series telep hone shown below gives a general idea of the basic attribut es found on most of these teleph ones. The positioning of the buttons varies per telephone model. Legend A. Statu[...]

The Grand T our DP5000-series T elephon e Overvie w 6 Strat a CIX DP5000-series T elephone UG 10/10 Fixed Buttons The fixed buttons on the dial pad help perfo rm standard functions quickly and easily . Layouts Fixed buttons are laid out diff eren tly on the DP5000-series telephones. Single Line T elephone 9-line LCD T elephone Fixed butt ons are lo[...]

The Grand T our DP5000-series T elephone Overview Strat a CIX DP5000-series T elephone UG 10/10 7 The Fixed buttons are describe d below . T able 3 Fixed Butto n Definitions Button Definitions Message (Msg): When Msg LED flashes, press Msg to call back the station or voice mail device that ac tivated the LED. This is th e telephone’ s [PDN] messa[...]

The Grand T our DP5000-series T elephon e Overvie w 8 Strat a CIX DP5000-series T elephone UG 10/10 Programmable Feature Buttons Programmable Feature Buttons are programmed by the System Administrator and can be customized on a per user basis. See T abl e 17 on page 112 for a list of Programmable Feature Buttons. Note Programmable Feature Buttons a[...]

The Grand T our LCD Strat a CIX DP5000-series T elephone UG 10/10 9 LCD If your telephone has an LCD, use this se ction to learn more about its functions. 9-Line LCD Display The LCD on the 9-Line LC D telephone (sh own below) in idle state shows: T op to Bottom Line 1 or the top line of the LCD will di splay your user name (if programmed) and your [...]

The Grand T our Soft Keys 10 Strat a CIX DP5000-series T elephone UG 10/10 4-Line LCD Display The LCD in it's idle state (shown right) displays: Line 1 or the top line of the LCD will display your user name (if programmed) and your extension number . Line 2 will show the Date and time. Line 3 will show information related to your telephone set[...]

Strat a CIX DP5000-series T elephone UG 10/10 11 The Basics 2 This chapter reviews the basic operations of the DP5000-series telephones. The instructions apply to a ll telephone model s, except when noted ot herwise. Customizing Y our T elephone V olume Control Note The V o lume Control instructions for the Single Line T elephone are on the next pa[...]

The Basics Customizing Y our T elephone 12 Strat a CIX DP5000-series T elephone UG 10/10  T o adjust handset Beep T one 1. W ith the handset of f-hook, dial the Beep T one Adjustment Code #6101 (default code). Y ou hear busy tone. 2. Press Vo l  or Vo l  to reach the des ired level. V olume Control for the Single Line T elephone  Press [...]

The Basics Customizing Y our T elephone Strat a CIX DP5000-series T elephone UG 10/10 13 LCD Contrast A vailable on backlit telephon es and backlit add-on module.  T o adjust the LCD contr ast on the backlit telephones 1. Press and hold down the Mic button. 2. Press and release Vo l  or Vo l  repeatedly . Note Holding the V ol button does [...]

The Basics Customizing Y our T elephone 14 Strat a CIX DP5000-series T elephone UG 10/10 Backlight On/Off A vailable on backlit telephon es and backlit add-on module.  T o change Backlight Settings 1. Press Hold + 3 + 6 + 9 (simultaneou sly). 2. Press the Mic button. 3. Use table below to choose preferred settings. 4. Press Hold to save settings[...]

The Basics Keystrip Labels Strat a CIX DP5000-series T elephone UG 10/10 15 Keystrip Labels A vailable on 9 Line LCD telephone and 1 0 Button LCD Add-on Modu le  T o program LCD Keystrip Labels 1. Dial #9876 (or press the flexible Prog r am button) 2. Press the Speak er button. 3. Press the button you wish to label. 4. Use the dialpad to enter t[...]

The Basics Ring T ones 16 Strat a CIX DP5000-series T elephone UG 10/10 Dial Pad and Button Beep s Digital telephones can emit a “beep” w henever a dial pad or feature button is pressed. The “beeps” are On by default. Follow th ese steps to turn th e “beeps” On or Of f. 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press 0 . 3. Press P[...]

The Basics Ring T ones Strat a CIX DP5000-series T elephone UG 10/10 17 S peakerphone/Microphone Sensitivity Adjustment When you are using the spe akerphone, high ambie nt no ise lev els may cause the p arty you are talking with to be to cut of f frequen tly . If this happens, follow these steps to lower the sensitivity of the microphone on a DP500[...]

The Basics Ring T ones 18 Strat a CIX DP5000-series T elephone UG 10/10 Recommended Envir onment for Optimal Performance • Keep objects, for example; books, equi pment or walls, away from the front and sides of the telephone. • Keep telephone away from noise sources (e.g. PC fan). • For small, enclosed office environments that have acoustical[...]

The Basics T elephone T erminology Strat a CIX DP5000-series T elephone UG 10/10 19 T elephone T erminology When making or receiving calls on your DP5000-series telephon e you may experience one or mo re of the following call featu res depending on how yo ur telephone is co nfigured. • Line – is synonymous with trunk wh ich is the line that con[...]

The Basics Making a Call 20 Strat a CIX DP5000-series T elephone UG 10/10 Making a Call There are three ways to originate a call from the telephone: Handset 1. T o make a call, lift the ha ndset, then dial the number . A line may be automatically selected or choo se a line manually . Dial tone is heard through the handset. The Speak er and Micropho[...]

The Basics Making a Call Strat a CIX DP5000-series T elephone UG 10/10 21 Dial by Name Directory This feature is supported on DP50 00-seri es telephones with an LCD display running on CIX R5.1 (or higher) software. Calls can be made by selecting a name from the alphabetical telephone directory.  T o access the Directory 1. Press DIR soft key (sh[...]

The Basics Making a Call 22 Strat a CIX DP5000-series T elephone UG 10/10 Note Stick the T oshiba provided “Shift” labe l under the lower -left button and the “Hist” label under the lower-right butto n as sh own in the figure above. The stickers are provided in the telephone box. BOB L (PRI) BOB LA W VER BRAD FISHER ONE TOU CH ONE TOU CH PI[...]

The Basics Answering a Call Strat a CIX DP5000-series T elephone UG 10/10 23 Answering a Call There are several ways to answer a ca ll: Handset  When the telephone is programm ed for Ringing Line Preferenc e, pick up the handset and the telephone automati cally answers the ringing line. ... or press the button associated with the ringing line (f[...]

The Basics On a Call 24 Strat a CIX DP5000-series T elephone UG 10/10 On a Call While on a call you can perform the following: Switching Between Handset and Speakerphone  Press Spkr and place the handset on-hook to switch from h andset to speakerphone mode.  T ake the handset of f-hook to switch from speakerp hone to handset mode. Microphone [...]

The Basics On a Call Strat a CIX DP5000-series T elephone UG 10/10 25 Automatic Hold This features enab les you to move from o ne Line button to anothe r Line button without pressing Hold. Check with your System Administrator to make sure this settin g is turned on. If Automatic Hold is not enabled, calls will drop when moving from one line to anot[...]

The Basics On a Call 26 Strat a CIX DP5000-series T elephone UG 10/10 LED Indicator Det ails Each line and Programmable Feature Button has a LED next to it which indicates the status of the line or feature associated w ith the button. Line LEDs light red or green and flash at varying rates to indicate call status (see Ta b l e 6 ). Note LEDs on the[...]

Strat a CIX DP5000-series T elephone UG 10/10 27 Feature Operations 3 This chapter gives you more details about your DP5000-series telephone’ s advanced functions. An alphabetical lis t of supported features has b een compiled in this chapter for fast and easy reference. Account Code Calls Account Codes (Forced or V oluntary) can be used for a va[...]

Feature Operations Account Code Calls 28 Strat a CIX DP5000-series T elephone UG 10/10 Forced Account Codes Some applications require you to enter an Account Code. These Forced Account Codes may be verified or non-verified, depe nding up on the applica tion, but in either case, the caller must enter a code before proceeding.  T o dial using Forc[...]

Feature Operations Account Code Calls Strat a CIX DP5000-series T elephone UG 10/10 29 V olunt ary Account Codes (V erified/Non-V erified) V oluntary Account Codes are optional. They can be en tered during a call and are used for tracking selected calls using Station Message Detail Report (SMDR) call detail recording option. If the system is set fo[...]

Feature Operations Advisory Messages 30 Strat a CIX DP5000-series T elephone UG 10/10 Advisory Messages Advisory messaging enables you to store an informativ e message for LCD telephones that call your telephone. The messages can be up to 16 characters long. The Strata system provides a number of predefined messages, shown in the table below . Mess[...]

Feature Operations Alarm Notification Button Strat a CIX DP5000-series T elephone UG 10/10 31 Alarm Notification Button The Alarm Notificatio n Button must be setup by your System Administrator on you r station.  When the Alarm Notifi cation button displays  Call your System Administrator. This button stops displaying when the alar m clears o[...]

Feature Operations Automatic Callback 32 Strat a CIX DP5000-series T elephone UG 10/10 Automatic Callback When you reach a busy station, you can set Automatic Callback to have the system monitor the busy extensi on and no tify you when it becomes idle. Automatic Callback can place you in queue fo r an available outside line, if you reach a line gro[...]

Feature Operations Backgr ound Music Strat a CIX DP5000-series T elephone UG 10/10 33 Background Music Y ou can set bac kground music over yo ur tele phone speaker or over external speakers. At least one music source must be connected to your system. Up to 16 different music sources can be applied to the Strata CIX/ CTX system: the first source is [...]

Feature Operations Call Forward 34 Strat a CIX DP5000-series T elephone UG 10/10 Call Forward There are two types of Call Forwarding that you can set. One is System Call Forward (set in System Programming) which auto matically directs calls to a predefined location, such as V oice Mail. See your Syst em Administrator to determine or chan ge your Sy[...]

Feature Operations Call Forwar d Strat a CIX DP5000-series T elephone UG 10/10 35 S t ation Call Forward Categories Y ou can set Call Forward for the followi ng categories of calls. Within these categories, you can use five different types of Call Forward Settings (as detailed in the next section). • Call Forward Any Call – Forwards any call, w[...]

Feature Operations Call Forward 36 Strat a CIX DP5000-series T elephone UG 10/10 S t ation Call Forward Procedures T able 15 on Page 107 contains Call Forward Button sequences. Y ou can do a Call Forward function by entering the button sequence as desc ribed or by programming a Programmable Feature Button to perform the sequence. See “Programming[...]

Feature Operations Call History / Caller ID Strat a CIX DP5000-series T elephone UG 10/10 37 Call Forward Examples  To set your telephone to Call Forward Busy-No Answer to an internal extension number  Press your extension button + #6041 + 3000# + 10 #6041 = Call Forward Access Code sequence 3000# = Internal Extension Number 10 = Ring time in[...]

Feature Operations Call Park Orbits 38 Strat a CIX DP5000-series T elephone UG 10/10 Call Park Orbit s The Call Park feature enables you to hold a call temporarily in a location other than your telephone. These areas are called or bits. Y ou or another telephone user can retrieve a parked call from its orbit by sp ecifying th e orbit number . Y ou [...]

Feature Operations Call Pickup Strat a CIX DP5000-series T elephone UG 10/10 39  T o retrieve a parked call 1. Press Par k i n O rb it or press your extension button + #32 . 2. Enter the Orbit Number where the call is parked or # for the extension from which you are calling. Y ou cannot use * to retrieve a parked call. The extension LED flashes [...]

Feature Operations Call Pickup 40 Strat a CIX DP5000-series T elephone UG 10/10  T o perform Call Pickup  Press the buttons shown in the table below for the desired Pickup feature. Notes • The Primary extension number is the di rectory number by wh ich the telep hone set is defined. Other , non-primary extension numbers may also appear on t[...]

Feature Operations Call T ransfer Strat a CIX DP5000-series T elephone UG 10/10 41 Call T ransfer Call transfer allows a call to be directed from one telephone to another on the CIX. External transfers to telephone numbers or network extensions off the CIX are also supported, please check with your System Administrator to see if this is enabled. Th[...]

Feature Operations Call Waiting 42 Strat a CIX DP5000-series T elephone UG 10/10  T o transfer a call directly to V oice Mail (VM) 1. While on a call, press Cnf/T r n . 2. Enter #407 . 3. Enter the VM mailbox number (usually the same as the extension number) + # . 4. Hang up and the caller is connected to t he VM mailbox. This feature does a bli[...]

Feature Operations Confer ence Calls Strat a CIX DP5000-series T elephone UG 10/10 43 Conference Calls Y ou can confere nce together up to ei ght pa rties (including yourself) - with up to six parties being external network lines. The act ual number of conference parties with acceptable volume levels depe nds on the local and far en d telephone lin[...]

Feature Operations Conference Calls 44 Strat a CIX DP5000-series T elephone UG 10/10 Adding Voice Mail to a Conference The Conference Master can add voice mail to a conference. This feature enables participants in a conference to listen to or leave a voice mail message during a conference call.  T o add V oice Mail to a conference call (performe[...]

Feature Operations Confer ence Calls Strat a CIX DP5000-series T elephone UG 10/10 45 Supervising a T andem Call 1. While talking on an outside call, press Cnf/T r n . Y ou hear dial tone. The extension LED flashes (conference rate). 2. Dial an outside telephon e number . 3. After the party answers, press Cnf/T r n . The extension LED flashes (in-u[...]

Feature Operations Conference Calls 46 Strat a CIX DP5000-series T elephone UG 10/10  T o add an Incoming call to the Conference 1. Place the first caller/Conference on hold. 2. Answer the incoming ringing call. 3. While speaking to the incoming caller , press Cnf/T r n button. 4. Press the blinking DN where the first caller/Conference was place[...]

Feature Operations Dir ect Inwar d System Access (DISA) Strat a CIX DP5000-series T elephone UG 10/10 47 Direct Inward System Access (DISA) Outside callers with touch tone telephones ca n call in to lines programmed for Direct Inward System Access (DISA) and dial an exten sion or outgoing line without going through an attendant or opera tor . Check[...]

Feature Operations Do Not Disturb 48 Strat a CIX DP5000-series T elephone UG 10/10 Do Not Disturb If your station is in Do Not Disturb (DND) mode, internal, exte rnal and transferred calls do not ring your station and Off-ho ok Call An nounce calls are denied. Y ou can continue to make calls while in the DND mode. When originating a call in DND mod[...]

Feature Operations Door Lock(s) Strat a CIX DP5000-series T elephone UG 10/10 49 Setting DND for Another Extension  T o activate DND for another extension  Enter #6191 (hear Entry T one) + the Primary ex tension of the remote extension + the pass code + # (hear Success T one). This sets DND as if activated by the Primary extension on the targ[...]

Feature Operations Door Phone (s) 50 Strat a CIX DP5000-series T elephone UG 10/10 Door Phone(s) Door phones can be used to call phones selected in system progra mming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). Y ou ca n also call a door phone and monitor the surrounding area. LCD t[...]

Feature Operations Emer gency Call Strat a CIX DP5000-series T elephone UG 10/10 51  T o call/monitor a door phone 1. W ith the handset off-hook, press an extens ion button. Y ou he ar dia l tone and the LED flashes green (in-use). 2. Press #15 (hear three tone bursts), then en ter the door phone nu mber (01~24, depending on sy stem size). A two[...]

Feature Operations Emergency Ringdown 52 Strat a CIX DP5000-series T elephone UG 10/10 Emergency Ringdown If a station remains of f-hook for a progra mmabl e period, it can be automatically treated as an Emergency Call and directed to an emer gency des tination. The station may have partially dialed a number or have dialed no digits at all. Each st[...]

Feature Operations Message W aiting Strat a CIX DP5000-series T elephone UG 10/10 53 Message W aiting Message W aiting is shown on the Msg button which will flash red when there are messages waiting. The waiting message indi cators can come from the voicemail system or they can be internal messages sent from other extensions. The messages from othe[...]

Feature Operations Message Waiting 54 Strat a CIX DP5000-series T elephone UG 10/10 T urning On/Off MW LED on Another Extension When an extension is called , the calling par ty can choose to send a message to the called party . This is a notification to say that a call has been missed and the calling party would like to be called back. By sending a[...]

Feature Operations Micr ophone Cut-Off Strat a CIX DP5000-series T elephone UG 10/10 55 Microphone Cut-Off This feature prevents callers fro m monitoring the soun d s near your telephone whe n your telephone receives a Handsfree Call or cuts-off the telephone microphone while on a speakerphone call. When the feature is ON, the Microphn Cut-of f LED[...]

Feature Operations Off-hook Call Announce 56 Strat a CIX DP5000-series T elephone UG 10/10 Off-hook Call Announce Off-hoo k Call Announce (OCA) enabl es you to complete a call to a busy digital telephone. Y our telephone must be programmed to either announce automat ically or to announce after you press a button on your dia l pad. The destinatio n [...]

Feature Operations Override Calls Strat a CIX DP5000-series T elephone UG 10/10 57 Override Calls The availab le override featu res are: • Busy Override • Do Not Disturb Override • Executive Override • Destination Restriction/Traveling Class Override • Class of Service Override • Privacy Override Busy Override Ring Over Busy Override en[...]

Feature Operations Override Calls 58 Strat a CIX DP5000-series T elephone UG 10/10 Executive Override Executive Overrid e en ab le s yo u to enter an established conversation. Y our telephone can also be programmed to block Executive Override from other telephones.  T o perfor m Executive Override  After reaching a busy station, press 3 ...or[...]

Feature Operations Paging Strat a CIX DP5000-series T elephone UG 10/10 59 Privacy Override This feature enables you to enter an established call on a line you share with another telephone. Up to two statio n users can enter an existing Central Office (CO) line-to- station call (i.e., up to three stations can be connected to a CO line). Y ou can al[...]

Feature Operations Paging 60 Strat a CIX DP5000-series T elephone UG 10/10 All Call Page Y ou can make an All Call Page to telephon es assigned to the “All Call Page Group.” Stations are assigned to the “All Call Page Group” in system programming.  T o make an All Call Page 1. W ith the handset off-hook, press All Call Page ...or dial #3[...]

Feature Operations Privacy Strat a CIX DP5000-series T elephone UG 10/10 61 Privacy Privacy controls the ability of more than one person to use the same extension or CO line at the same time. Privacy applies to mu ltiple appearances of extensions, Phantom extensions, outside Lines and outside Line Group buttons. The ap p lication of Privacy to indi[...]

Feature Operations Speed Dial 62 Strat a CIX DP5000-series T elephone UG 10/10 S peed Dial Speed Dial (SD) enables you to dial a sequence of up to 32 digits with a shorter code. Dial sequences can include telephone numb ers, authorization codes, passwords feature activation codes and pauses. Spee d Di al may be used to originate a call or invoked a[...]

Feature Operations Speed Dial Strat a CIX DP5000-series T elephone UG 10/10 63 S toring a System/St ation Speed Dial Number 1. Dial #66 . The display shows “SPEED DIAL” and you hear Entry T one. 2. Dial th e Sta tion Speed Dial number (100~19 9) or System Speed Dial nu mber (200~999). The LCD shows y our digits and you hear Entry T one. 3. Dial[...]

Feature Operations Speed Dial 64 Strat a CIX DP5000-series T elephone UG 10/10 Advanced Sp eed Dial Operation Special Characters SD numbers may include 0 ~ 9 , # , * and Pause. For an exampl e on how to use special characters, see page 89 . Long SD Numbers Up to 32 digits can be stored in one SD location. If you exceed 32 digits, the excess digits [...]

Feature Operations Speed Dial Strat a CIX DP5000-series T elephone UG 10/10 65 S toring Personal Speed Dial Names Y ou can store names with Personal Speed Di al numbers. These names will display as Soft Keys, that can be used for dialing from the tele phone LCD directories. Notes • Speed Dial locations must be assi gned to your telephone b y your[...]

Feature Operations Speed Dial 66 Strat a CIX DP5000-series T elephone UG 10/10 • T o move one character to the right, press SCROLL or RIGHT Soft Key . T o add a space, press the RIGHT Soft Key twice. • T o backspace (delete previous ch aracter), press the PA G E or LEFT Soft Key . • T o cycle back to the first letter , continue pressing the L[...]

Feature Operations T one First / V oic e First Signalling Strat a CIX DP5000-series T elephone UG 10/10 67 T o ne First / V oice First Signalling T o determine the signalling on the telephone circuit. T one First Signalling When the telephone rings and the called part y must press Spkr or lift the handset in order to receive the call. V oice First [...]

Feature Operations T one/Pulse Diali ng 68 Strat a CIX DP5000-series T elephone UG 10/10 T o ne/Pulse Dialing W ith some older Central Offices, you may have to make calls on outside lines programmed for rotary dial pulses. This feat ure enables you, while on these lines, to switch to tone dial to access remote eq uipment (such as an answering machi[...]

Feature Operations Uniform Call Distribution Strat a CIX DP5000-series T elephone UG 10/10 69 Uniform Call Distribution Uniform Call Distribution (UCD) provides ACD-like service based on the simplified Distributed Hunt feature. Incoming calls are answered by Voice Mail as the Auto Attendant function or th ey can be directly routed to the UCD (Distr[...]

Feature Operations Uniform Call Distribution 70 Strat a CIX DP5000-series T elephone UG 10/10 Login/Logout Login and Logout is contro lled by the Login key as sign ed to the agent phon e (see Strata CIX Programming Manual, Volume 1 for details). The Log status is displayed on the Login key as show n below • Login - Key is On Steady • Logout - K[...]

Strat a CIX DP5000-series T elephone UG 10/10 71 ADM/DSS Console 4 This chapter provides an overview of the op tional units that can be connected to the DP5000-series telephones (excep t the Single line telephone). Add-on Modules The following Add-on modules provide additional buttons: • 10 Button LCD Modul e, up to two supported per telephone. ?[...]

ADM/DSS Console ADM 72 Strat a CIX DP5000-series T elephone UG 10/10 ADM Buttons and LEDs The 10 button LED add on module and the 20 but ton keystrip add on module have program mable feature buttons that can be assig ned as CO Line, Directory Number , DSS, One T ouch Speed Dial or any other programmable feature. When a Programmable Feature Button i[...]

ADM/DSS Conso le ADM Strat a CIX DP5000-series T elephone UG 10/10 73 Adding an ADM For installation instructions, please refer to the S trata CI X Installation & Maintenance. Please read the caution, if you a re connectin g the ADM with the telephone or moving the telephone with the ADM. CAUTION! Unplug the line cord from the DP5000 -series te[...]

ADM/DSS Console DSS Console 74 Strat a CIX DP5000-series T elephone UG 10/10 DSS Console The 60 button Direction S tation Selection (DSS) Console operates operates alongside a digital telephone to prov ide 60 (up to 180) additiona l buttons (s ho wn right). The 60 programmable feature buttons can be assigned as CO line, extension, DSS, One T ouch S[...]

ADM/DSS Conso le DSS Console Strat a CIX DP5000-series T elephone UG 10/10 75 T ransferring to an Idle St ation Y ou can transfer internal or outside calls to an idle station from either a DSS console or a ADM.  T o transfer a call to an idle station 1. Press the DSS button corresponding to the station to be called. The call is placed automatica[...]

ADM/DSS Console DSS Console 76 Strat a CIX DP5000-series T elephone UG 10/10 Call T ransfer with Camp-on Y ou can transfer a call to a busy station from either a DSS console or an ADM. Use the DSS to transfer the call, even though the DSS LED associated with the station you are “transferring to” is red.  T o transfe r call to a busy station [...]

ADM/DSS Conso le DSS Console Strat a CIX DP5000-series T elephone UG 10/10 77 Paging Y ou can make an announcement page to a group of telephone sp eakers selected in system programming with All Call P age on the DSS console. SD (if programmed) on either the DSS console or the ADM ca n b e used for page announcements. See “All Call Page” on page[...]

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Strat a CIX DP5000-series T elephone UG 10/10 79 Headset and Handset Operation 5 The DP5000-series telephone come standa rd with a built-in headset interface. Recommended Headset s For an extensive list of recommended and supported headsets please visit T oshiba's website at www .telecom.toshiba.com Important! If you experience any electrical [...]

Headset and Handset Opera tion AUTO or CARBON Setting 80 Strat a CIX DP5000-series T elephone UG 10/10 AUT O or CARBON Setting There exist two types of headsets: ECM and Carbon. The defa ult setting on the telephones is AUTO. When the headset is connected to the Headset Modular Connector of the telephone, the AUT O setting enables the headset I/F c[...]

Headset and Handset Operation AUTO or CA RBON Setting Strat a CIX DP5000-series T elephone UG 10/10 81  T o change the headset transmit level to Low or Norm al T elephones: All except Single Line T elephone 1. Press 3+6+9+Hold (simultaneou sly). 2. Press Spdial . 3. Press FB2 to toggle On/Off. FB2, LED On: Low FB2, LED Off: Normal (default) 4. P[...]

Headset and Handset Opera tion Headset T ransmit Le vel Adjustments 82 Strat a CIX DP5000-series T elephone UG 10/10 Headset T ransmit Level Adjustment s  T o set the le vel of the Headset T ransmitter for DP5000-series tele phones 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press # . 3. Set the headset transmit leve l using FB1, FB2 and F B3[...]

Headset and Handset Operation Handset Level Adjustments Strat a CIX DP5000-series T elephone UG 10/10 83 Handset Level Adjustment s Change the Carbon setting if a Carbon type handset or he adset is connected to the handset jack. This feature is not availa ble on the Single Line T elephone (SL T).  T o change the Carbon Setting 1. Press 3+6+9+Hol[...]

Headset and Handset Opera tion Handset Leve l Adjustment s 84 Strat a CIX DP5000-series T elephone UG 10/10  T o adjust the Handset or He adset Receiver L evel for DP5000-series te lephones 1. Press 3 + 6 + 9 + Hold (simultaneously). 2. Press Redial . 3. Set the level using the butto ns shown in the table below . 4. Press Hold to set the option.[...]

Strat a CIX DP5000-series T elephone UG 10/10 85 User Programming 6 User programming allo ws yo u to customiz e yo ur LCD telephone. Y ou will be able to: • Enter numbers in your personal Speed Dial list • Program One T ouc h and Programmable Feature Buttons • Register Call Forward assignments • Assign Message W aiting Keys • Assign the b[...]

User Programming Programming Feature Buttons 86 Strat a CIX DP5000-series T elephone UG 10/10 Programming Feature Buttons Y ou can use the User Programming Mode (described below) for customizing your DP5000-series display telephone without th e aid of an Administrator or Service T echnician. The User Programming mode is acc essed with a Prog ram bu[...]

User Programming Pr ogrammable Featur e Button Codes Strat a CIX DP5000-series T elephone UG 10/10 87 Setting/Changing a Programmable Feature Button’ s Function 1. Press #9876 to enter User Programming Mode. 2. Press Hold . 3. Press the Programmable Feature Button to set or change. 4. Enter the Programmable Feature Button Code (see Ta b l e 1 2 )[...]

User Programming One T ouch Buttons 88 Strat a CIX DP5000-series T elephone UG 10/10 One T ouch Buttons One T ouch buttons can be used for storing fre quently used features or dialed numbers, such as Speed Dial numbers (use Speed Dial Codes to s tor e additional numbers). One- touch buttons can be preassigned to your te lephone – your System Admi[...]

User Programming One T ouch Buttons Strat a CIX DP5000-series T elephone UG 10/10 89 Example of Specia l Character Usage T o create a One T ouch for Park and Page under one button, pro gram the following sequence unde r the One T ouc h button.  CNF #33***HOLD FB1 #30 CNF – puts the caller on hold an d gets new dial tone. #33 – code to park c[...]

User Programming Feature Codes 90 Strat a CIX DP5000-series T elephone UG 10/10 Feature Codes Feature Access Codes are entered as a sequence on your telephone to use a particular feature. For an example of Call Forward, see “Call Forward Examples” on page 37 . I T able 14 Feature Access Co des Feature F eatur e Access Cod e Sequence s 1 Account[...]

User Programming Featur e Codes Strat a CIX DP5000-series T elephone UG 10/10 91 Call Pickup for calls on Hold Local Pickup (call held on this phone) Ext. b utton + #5#71 Remote Pickup (pickup another extension) Ext. button + #5#72 + Primary Ext. No. Pickup an Outside Line on Hold Ext. button + #5#73 + Outside Line on hold (001~128) Pickup a an on [...]

User Programming Feature Codes 92 Strat a CIX DP5000-series T elephone UG 10/10 Activate MW at another Station without Ringing #63 + Ext. no. (where you want to light the MW LED) Cancel MW at another S tation without Ringing #64 + Ext. no. (where you want to turn off the MW LED) Messaging - Advisory Advisory Message - Activation Ext. or Phantom E x[...]

User Programming Featur e Codes Strat a CIX DP5000-series T elephone UG 10/10 93 Speed Dial (S toring an SD number) Station 2 #66 + nnn + Phone No. 3 + # nnn = 100~199 SD bin numbers System 2 #66 + nnn + Phone No. 3 + # nnn = 200~999 SD bin numbers Speed Dial (Dialing a stored SD number) Station 2 Spdi al 4 + nnn nnn = 100~199 S tation SD bin numbe[...]

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Strat a CIX DP5000-series T elephone UG 10/10 95 Administrator Programming 7 This appendix contains som e of the functions that can be performed using Administrator Mode. Important! • These functions require Strata CIX 5.1 or higher system software. • T o acces s the Admin mode, the telephone mu st be enabled for these functions in system progr[...]

Administrator Programming Administrator Mode 96 Strat a CIX DP5000-series T elephone UG 10/10 Administrator Mode T o access Administra tor Mode, your sta tion must be enabled for administrative access. If Mode soft key is not available when te lephone is idle, the telephone set does not have Administrative acc ess.  T o enter Administr ator Mode[...]

Administrator Pr ogramming Administrator Mode Strat a CIX DP5000-series T elephone UG 10/10 97 Door Name Door Phone sh ould be setup and p rogrammed within the S trata CIX before a Door Name can be assigned. 1. Enter Administrator Mode. 2. Press Next , display shows Door Name 3. Press Hold , display shows Door Phone Number . 4. Enter the Door Phone[...]

Administrator Programming Administrator Mode 98 Strat a CIX DP5000-series T elephone UG 10/10 S t ation SD/ Name 1. Enter Administrator Mode. 2. Press Next t hree times, display will show S tation SD/Name 3. Press Hold , display shows DN ID 4. Enter the DN number of the station whose speed dial you wish to label, display will show DN XXXX IDX 5. En[...]

Administrator Pr ogramming System Featur es Strat a CIX DP5000-series T elephone UG 10/10 99 System Features The following are system features that requ ire Administrator setup using the DP5000- series telephone. For eManager programming refer to the S trata CIX Pr ogramming Manual, V olume 1 . Direct Inward System A ccess (DISA) Security Code The [...]

Administrator Programming System Features 100 Strat a CIX DP5000-series T elephone UG 10/10  T o cancel the DISA s ecurity code CAUTION! Canceling the DI SA security is ver y dangerous and allows your telephone system to be open to hackers and could result in unauthorized long distance telephone calls. Perform the following steps with caution. 1[...]

Administrator Pr ogramming Date and T ime Setting Strat a CIX DP5000-series T elephone UG 10/10 101 Date and T ime Setting This operation is possibl e from the Admini strator station or attendant consoles and enables you to set the date, time, and day .  T o set the date 1. W ith the handset on-hook, press a DN + the access code assigned in eMan[...]

Administrator Programming T elephone Pro gramming Mode 102 Strat a CIX DP5000-series T elephone UG 10/10 T elephone Programming Mode  T o place your telephone in Programm ing Mode A  Press 3 + 6 + 9 + Hold simultaneously. The LCD displays “DP PROGRAM MODE” and “SELECT=”. Your phone will not ri ng i f it receives a call while in Progra[...]

Administrator Pr ogramming T elephone Programming Mode Strat a CIX DP5000-series T elephone UG 10/10 103 Call W aiting and Camp-on Ring T one Over Handset/ Headset Option Call W aiting and Camp-on tones are sent to a busy telephone’ s speake r to indicate that a call is waiting. Call W aiting and Camp-on T ones can be sent, as an option, to the t[...]

Administrator Programming DKT2000 Mode On/Off 104 Strat a CIX DP5000-series T elephone UG 10/10 DKT2000 Mode On/Off Before a cordless telephone (DKT220 4-CT or DKT2304-CT) can share a digital station port with a DP5000-series telephon e set, the port must be programmed into 2000 mode. If the mode is not changed to 2000-mo de, the DP5000 phone will [...]

Administrator Pr ogramming Single Line T elephone Strat a CIX DP5000-series T elephone UG 10/10 105 Single Line T elephone The Single Line T elephone is the smallest telephone set in the DP5000-series family . This telephone has some variations on button functionality compared to the other DP5000-series telephones. These differences are detailed he[...]

Administrator Programming Single Line T eleph one 106 Strat a CIX DP5000-series T elephone UG 10/10 Redial / Feature Button Activation / Deactivation The Fle x button has been set to act as a Redial button by default. Ho wev er , you can reprogram the Fle x button to work as Programmable Feature Button, as it set in system programming. These steps [...]

Strat a CIX DP5000-series T elephone UG 10/10 107 References A This Appendix contains table that su pport some of the feature operations. Call Forward T able 15 Call Forward Procedur e Feature Button Sequence Call Forward Any Call - Internal and Incoming Line Call s: Forwards any call, whe ther an internal c all or incoming line call. All Calls to [...]

References Call Forward 108 Strat a CIX DP5000-series T elephone UG 10/10 Call Forward - Incoming Line Calls: Forward incoming line calls only . All Calls to an ext. Press ext. button + #6013 (tone) + dial the dest. ext. no. (tone) All Calls to outside telephone no. Press ext. button + #6013 (tone) + outside line access code + dest. te lephone no. [...]

References Call Forwar d Strat a CIX DP5000-series T elephone UG 10/10 109 No Answer to outside telephone no. Press ext. button + #6032 (tone) + dial the other telephone’ s ext. no. + enter other telephone’ s Call Forw ard pass code (tone) + # + outside line access code + dest. telephone no. + # (tone) + timer ( 08 ~ 60 ) (tone) Busy No An swer[...]

References Call Forward 11 0 Strata CIX DP5000-series T eleph one UG 10/10 Cancel Press ext. button + #6054 (tone) + dial the other telephone’ s ext. no. + enter other telephone’ s Call Fo rward pass code + # (tone) Change Call For w ard Pass Code: Y our telephone must be enabled in programming to h ave the ability to change pass codes. Change [...]

References Soft Keys Strat a CIX DP5000-series T elephone UG 10/10 111 Sof t Keys The table below is a list of soft key labels tha t appear on the LCD telephones. Press the soft key button associated with the label to activate the feature ( SK1 , SK2 , SK3 and SK4) . T able 16 Soft Key Prompts Soft Key Definition ABR Activates Automatic Busy Redial[...]

References Button Label s 11 2 Strata CIX DP5000-series T eleph one UG 10/10 Button Labels The button labels in Ta b l e 1 7 are for the Programmable Buttons on the telephone. Programmable buttons are the unmarked buttons on the telephone keystrip. T able 17 Programmable Feat ure Butto n Definitions Button Definitions Account Code Account Code – [...]

References Button Labels Strat a CIX DP5000-series T elephone UG 10/10 11 3 DSS Direct S tation Selection(s) – Press to ring a preselected station. The LED associated with each DSS button provides the status (idle/busy) of the station assigned to the button. Flash Flash – Press to perform the following functions: Disconnect and recall di al to [...]

References Button Label s 11 4 Strata CIX DP5000-series T eleph one UG 10/10 Release and Ans Release and Answer – Press to discon nect or comple te the transfer the current outsi de or extension call and automa tically answer the new inc o mi ng o utside or extension call. Release Call Release – Press to disconnec t or comp lete the tr ansfer o[...]

References Button Labels Strat a CIX DP5000-series T elephone UG 10/10 11 5 120 CO L i n e x x x Line XXX(Caller ID) Ye s 130 CO Line Group L i n e G r p x x x Line Grp XXX(Caller ID) Ye s 140 Pooled Line Key P L L n G r p x x x PL Ln GrpXXX(C aller ID) Ye s l 540 Door Unlock D o o r L o c k x x x Door Lock XXX Ye s 560 PhDN Message W aiting MW f o[...]

References Button Label s 11 6 Strata CIX DP5000-series T eleph one UG 10/10 900 Application St a r t - Application #93 A C D H e l p ACD Help Ye s 900 Application St a r t - Application #94 A C D P i c k U p ACD PickUp Ye s 900 Application St a r t - Application #95 E n d W r a p U p End Wra p Up Ye s 900 Application St a r t - Application #96 A C[...]

Strat a CIX DP5000-series T elephone UG 10/10 11 7 Hardware Connections B DP5000-Series T e lephone T ilt Angles The DP5000-series telephones, except the Si ngle Line T elephone have three tilt positions built into the base. There is also a tilt stand extension that adds an additional 20 degrees of tilt. When the telephone is sitting on a desk or t[...]

Hardware Connections DP5000-Series T elephon e Tilt Angles 11 8 Strata CIX DP5000-series T eleph one UG 10/10 DP5000-Series Desk-top Tilt Angle W ith T ilt-S tand Extension DP5000-Series W all Mount Angles 0° (no) Tilt -10° Tilt[...]

Hardware Connections Wi r i n g Strat a CIX DP5000-series T elephone UG 10/10 11 9 Wir i n g The connec tors on the DP5 000-series tele phones are identifie d with icons. The connector icons and their meaning a re shown be low . DP5000-series T elephone Wiring Connectors ADM Handset Headset Ext. S peaker Line Cord Cable Clips (T o CIX System) S pea[...]

Hardware Connections Wirin g 120 Strat a CIX DP5000-series T elephone UG 10/10 When the tilt stand extension is used, simply remove th e line cord from under the rear cable clip. This will allow the tilt stand extension to deploy without strain on the line cord.[...]

Strat a CIX DP5000-series T elephone UG 10/10 121 Centrex Application C Y our system may be equipped with the Centrex Application, wh ich enhances its feature capability when installed behind a Centrex or PBX syst em. Y our telephone may have access to one or more of the enhanced Centrex fe atures listed below: Flexible Directory Numbering A statio[...]

Centrex Applicat ion Delayed Ringing 122 Strat a CIX DP5000-series T elephone UG 10/10 Delayed Ringing Outside line or Centrex lin e(s) can be programm ed fo r a 12-second and/o r 24 -second ring delay at stations to permit alternate answering cond itions. Answer the line when your telephone is ringing .[...]

Strat a CIX DP5000-series T elephone UG 10/10 123 Index A about this book conventions, viii how to use this guide, viii organization, vii related documents, x access codes, 63 , 87 , 90 account codes, 28 , 87 , 90 calls, 27 forced, 27 verified/non-verified, 27 administrator functions, 95 advisory messaging, 92 all call page, 60 alphanumeric entry, [...]

Index D ~ F 124 Strat a CIX DP5000-series call pickup, 39 , 87 , 90 held calls, 91 call waiting, 42 , 58 , 103 Camp-on ring tone, 10 3 centrex application, 121 feature buttons, 121 class of service override, 58 Cnf/Trn, 8 CO line call transfer, 41 CO line name, 98 CO line queuing, 47 conference calls, 43 , 91 hold, 25 split/join/drop, 45 voice mail[...]

Index G ~ P Strat a CIX DP5000-series T elephone UG 10/10 125 G group pick up, 39 H handset calling, 20 handsfree answerba ck, 23 Hold, 8 hold, 24 line hold, 38 , 41 hot dialing, 19 , 20 I indicators LED, 26 ISDN buttons, 68 , 114 J join, 45 L language changes, 91 language code, 52 LCD contrast, 103 LCR dialing out, 91 LED indicators, 26 line autom[...]

Index R ~ V 126 Strat a CIX DP5000-series pickup, 39 pick up group calls, 39 privacy, 61 override, 59 private network access, 92 programming buttons, 87 programming mode, 102 R redial, 7 , 106 repeat last number dialed, 92 ringing distinctive settings, 15 line preference, 19 ringing line preference, 23 ringing repeat, 121 S signaling tone, 19 voice[...]