Toshiba e-STUDIO500P manual

PRINTER P/N 12G9 609 e-STUDIO 500 P[...]

Edit ion: J une 2 005 The f ollo wing par agraph does not appl y to any country whe re suc h pr ovisions are i nconsistent with local la w : Toshiba America Business Solutions PRO VIDES THIS PUBLICA TION “AS IS” WITHOUT WARRANTY OF ANY KIND , EITHER EXPRESS OR IMPLIED , INCLUDING, BUT NOT LI MITED TO , THE IMPLIED W ARRANTIES OF MERCHANT ABILIT[...]

T ab l e of cont ents iii Ta ble of conten ts Laser notic es . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Safe ty inform ati on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi i Pre face . . . . . . . . . . . . . . .[...]

iv Se r v ic e M a nu a l Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 5 Ba se pr inte r sy mp to ms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2- 5 High- cap[...]

T ab l e of content s v Signat ure butt on assembl y servic e check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-122 Sta ple S ma rt f in is her s erv ic e c he ck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -123 Syste m board servi ce check . . . .[...]

vi Se r v ic e M a nu a l En gin e Se tti ng 1 thr o ugh 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 - 20 Mo del Na me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20 Co nfig u rat io n ID . . . . . [...]

T abl e of conten t s vii 202 Paper Jam O pen Rear Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 9 23x Paper Jam Open Duplex Rear Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-40 270 and 280 Paper Jams . . . . . . . . . . . . . . . . . . . . . . [...]

viii Service Manua l Op era tor p ane l bo ar d r em ova l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 - 66 Op era tor p ane l bu tto ns r em ova l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-67 Ou ter s hie ld r em ova [...]

T ab l e of cont ents ix Assemb ly 17: Cabling diag rams 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-34 Assemb ly 18: Cabling diag rams 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-35 Assemb ly 19: Cabling diag rams 3 . . .[...]

x Service Manu al[...]

Las e r no t i c es xi La se r noti c es La se r noti c e The printer is cer tifi ed in the U .S . to conf orm to the requ i rement s of DHHS 21 CFR Subchapt er J f or Class I (1) lase r product s, and el sewher e i s certified as a Class I l aser prod uct conf or ming to the req uirement s of IEC 60825- 1. Class I laser prod ucts are not co nsider[...]

xii Service Manual A vve r tenz e s ui p r odo tti la se r Questa stampant e è c er tifi cata negl i St ati Unit i per essere conf or me ai r equisi ti de l DHHS 21 CFR So ttocap itol o J per i pr odotti las er di cla sse 1 ed è certific ata negli altri P aesi come prodot to laser di cl asse 1 conf or me ai requi sit i della norma CEI 60825-1 . I[...]

Laser not ices xi ii La se ri nform ati e De print er v oldoet aan de eis en die ges t eld w orden aan ee n l a ser prod ukt v an klass e I . V oor de V erenigde Staten zij n deze eis en vast gelegd in DHHS 21 CFR Subchapter J , v oor andere l anden in IEC 60825 -1. Laserprod ukten v an klasse I word en niet al s o ngev aarlijk aange m erkt. De pri[...]

xiv Service Manual La se r - noti s Denna skri var e är i USA cer tifier ad at t motsv ara kra ven i DHHS 21 CFR, underpar agr af J för laserprod ukter a v Klass I (1) . I andra länder uppf yller skri var en kra ven för laserpro dukter av Klass I enligt kra v en i I EC 60825-1 . Laserprod ukter i Kl ass I a nses ej hälso vådli ga. Skri var en[...]

Laser notices xv Ja pane se La se r N ot ice[...]

xvi Ser vice Man ual K ore an La se r Not ice[...]

Saf ety inf or mat ion xvi i Safety inf ormation • The safety of this prod uct is base d on t esting and approv als of the ori ginal de sign a nd spe cific component s. The manufacturer is not responsible f or saf ety in the ev ent of use of unau thorized replacement p ar t s. • The m aintenan ce information for this product ha s been prepa red[...]

xviii S er vice M anual Siche rhei tshin we ise • Die Sicherheit dieses Produkts bas iert auf T est s und Zulassung en des ursprünglichen M odells und bes timmter Baut eile. Bei V erwendung nicht ge nehm igter Ersatzteil e wird vom He rsteller kei ne V e rantwor tung oder Haftun g für die Sicherheit über nom men. • Die W a r tungsinformation[...]

S afe ty i nfo r ma t io n xi x Inf o rma ció d e Segur et at • La seguretat d'aquest producte es basa en l'aval ua ció i aprovació del di sseny original i els component s especí fics. El f abricant no es fa r e spons abl e de l es qüest ions de seguretat si s'utilitzen peces de recan vi no autoritzade s. • La informació pe[...]

xx Ser vice Ma nual Preface This manual contains mainten ance procedures for ser vice personne l. It i s divided into the f ol lowing chapters: 1. Gener al in f ormatio n contains a general descrip tion of t he pr inter and the maintenance approach u sed to repair i t. Special tools and t est equipm ent are listed in th is chapter , as well as gene[...]

G e ne ra l inf or ma t ion 1 - 1 1 . G e n e r a l i n fo r m a ti o n pers ona l c omput e rs a nd t o mos t c o mpu t e r ne t work s . Ma i n te n a n c e a p p r o a c h T he dia g nos t ic inf orm a ti o n in t his ma nua l le a ds you t o t he c o rre c t fi e ld re p la c e a bl e unit ( F R U ) or pa r t. U s e t he s e r v ic e e rror c o[...]

1 - 2 S e r v i c e M a nu a l C o n f i g u r e d m o d e l T he f oll o wi ng i llus t ra t ion s hows a s t a nda rd ne t work print e r .[...]

Genera l inf ormatio n 1-3 Spe cifica tion s Resolution • 1200 1200 dpi • 2400 Image Q uali ty • 1200 Image Q uali ty • 600 x 600 d pi Data streams • P ostScript 3 em ul a tion • PCL 6 emulat ion • • Pri nt speed an d perf orm ance print speed Per f or m a n c e P erf or mance speed dep ends on: • • Host sys tem and appli cati o[...]

1 - 4 S e r v i c e M a nu a l Me m o r y c o n f i g u r a t i o n D e p e ndi ng u pon t he o pt ions a nd fe a t ure s us e d, a ddi t iona l me mory ma y b e r e qui re d t o o pt i m i z e pe rf orma nc e . A v a i l a b l e m e m o r y o p ti o n s O pt iona l 12 8 M B a nd 5 1 2M B S D R A M D IM M s a re a va il a b le from T os h iba . . O[...]

Genera l inf ormatio n 1-5 Dime ns io ns Descrip tion Height Widt h Depth W eight Printer 16.0 i (406 mm) n 17.2 in. 20.2 in. (436 mm) 2 (513 mm ) 51.6 lb (23.1 kg ) Opti ons Duplex 500 page option 2.13 in 15.6 in 23.4 in 11 lb 500-Shee t dra wer 5. 3 in. (134 mm) 15.6 in. (398 mm) 20.5 in. (520 mm ) 7 lb (3 .2 kg) 2,000- Sheet 11.8 i n. (300 mm) 1[...]

1-6 Se r vi c e M a nu a l P ow er re q uir eme nt s A ver age no m inal power r equire ments f or t he base printer confi gurat ion (110 v olt) . P ower lev els are sho wn in w atts ( W). Maxim um cur rent is giv en in Ampere s (A). Elect rical sp ecif ication s Low v oltage model • 100 t o 127 V a c at 50 t o 60 Hz nominal • 90 t o 137 V ac ,[...]

Genera l inf ormatio n 1-7 Environ me nt Print er temper ature and humidi ty • Opera ting – T emperat ure: 16 to 32° C (60° to 90° F) – Re lative humi di ty : 8 to 80% – Alt itude: 10,0 00 f t. (0 to 3,0 48 meters) • Stor age and sh i ppin g env i ronment (pack aged) – T emperat ure: -40° to 43° C (-4 0° to 110° F) – Re lative [...]

1 - 8 S e r v i c e M a nu a l Me di a s p e c i f i c a t i o n s P a p e r a n d s p e c i a l ty m e d i a g u i d e l i n e s P rint me dia i s pa pe r , c a r d s to c k , tr a ns pa r e nc i e s , l a be l s , a nd e n v e l ope s . T hi s pr int e r pr ov i d e s hi gh q ua l i ty pr i nt i ng o n a v a r i e ty of pr int m e di a . You m u [...]

G e ne ra l inf or ma t ion 1 - 9 E xe c ut ive 1 8 4 . 2 x 2 6 6 . 7 mm ( 7 . 2 5 x 1 0 . 5 in.)             F o lio 1 2 1 6 x 3 3 0 mm ( 8 . 5 x 1 3 in. )    ]  ] ] ]         S t a t e me nt 1 1 3 9 . 7 x 2 15 . 9 mm ( 5 . 5 x 8 . 5 in. )    ]   ] ]   [...]

1 - 1 0 S e rv ic e Ma nua l O t he r E nv e lop e 1 9 8 . 4 x 1 6 2 mm t o 1 7 6 x 2 5 0 mm ( 3 . 8 7 x 6 . 38 in. t o 6 . 9 3 x 9 . 8 4 in. )      98 . 4 x 16 2 m m X X X t o 2 2 9 x 3 4 2 mm ( 3 . 8 7 x 6 . 38 in. t o 9 . 0 1 x 1 2 . 7 6 in. )      1 T hi s s iz e doe s not a ppea r in t he P a pe r S i z e me nu un[...]

Ge neral inf orm ation 1- 11 Print me dia wei ghts Print media T ype Print media weight Integr ated tr ay and optional 500-sheet dra wer Multipur pose feeder ~ ~ Enve l ope feeder 2 0 00-Sheet drawer P aper Xerogr aphic or busi ness paper 60 to 176 g / m 2 gr ain long ( 16 to 47 lb bond) 60 to 135 g / m 2 gr ain long ( 16 to 36 lb bond) n/a 60 to 1[...]

Ge neral inf orm ation 1- 15 Selec ting p rint medi a Selec ting the a ppr opria te pri nt medi a f or y our pri nter he lps y ou a void pr int ing pr obl ems . The fo l lo wing s ections conta i n guidel ines f or choosing th e correct print medi a f or you r pr inte r . • P aper • T ra n s pa r enc i e s • Env elopes • Label s • Card st[...]

Ge neral inf orm ation 1- 17 • Fo r best perf ormance and to mini mize j ams , do not use en vel opes that : – Ha ve ex cessiv e cu rl or twi st. – Are stu ck toge t her or damage d in any wa y . – Contai n windo ws, hol es , perfor ations , cutou ts or embossi ng. – Use m etal clas ps, string ti es, or metal f olding bars. – Have a n i[...]

1-18 Ser vice Manu al • P or trai t orientati on is pref erred, esp ecial ly when printi ng bar codes . • Do not use la bels that hav e exposed adhe sive. Car d stoc k Card st oc k is s ingle ply , and has a l arge ar ra y of properties , such as th e mois ture co ntent, thick ness, and t extur e, that can signi ficantl y aff ect pri nt quality[...]

Ge neral inf orm ation 1- 19 A vo idi ng jams Use approp r iate print medi a (paper , tr anspare ncies , label s, and car d stoc k) to hel p ensure tr oubl e-fre e printing. See “Su pported print media” on pa g e 1-8 for m or e infor ma ti on. No te: T ry a l imite d samp le of any pr int media y ou a re cons idering using with the p r inter be[...]

1-20 Ser vice Manu al Acronym s BLDC Brushless DC motor CR U Customer Repl aceab l e Unit CSU Customer setup DIMM Dual Inline Memory Mo dule DRAM Dynamic Random Access Memory D VM Digi tal mu ltime t er EDO Enhanc ed Dat a Out EEPR OM Electricall y Erasab le Programab le Read-Only Memory EP Electropho tographi c proces s EPR OM Erasab le Program ma[...]

Diagnos tic in fo r matio n 2-1 2. D iag nost ic i nfor mat ion Sta r t CA UTI ON: Remo v e the pow er cord fr om the printer or w all outl et bef ore yo u connec t or disco nnect any cab l e or elec troni c board or ass emb ly f or person al saf ety and t o prev ent damag e to the printe r . Use the handh ol ds on the si de of the printe r . Make [...]

2-2 Se r vi c e M a nu a l Un der standin g t he print er ope rator panel The oper ator panel on y our printer is a 4-l ine bac k-li t gr ay sca l e displ ay that can sho w both g raphi cs and te xt. The Bac k , Menu , a nd Stop b uttons are l ocated to the left of the displa y , the nav igation b uttons are l ocated belo w the di spla y , and the [...]

Diagnos tic in fo r matio n 2-3 Und e rst a ndi ng th e m e nus The diag ram shows the men u ind ex on the operato r panel and t he menus and it ems a vai labl e unde r each menu. Fo r more inf or mati on about men us and menu it ems , ref er to the Men us and Mess ages boo k on y our Publ icat ions CD . Numeric pa d The numeric p ad consist s of n[...]

2-4 Se r vi c e M a nu a l P ower-On Self T e st (P OST ) seq u ence When y ou turn the print er on, it per f orms a P ower - On Self T est. Check f or cor r ect POST fu nction ing of t he base print er by obs er ving t he fol lo wing: 1. The LED tur ns c omes on. 2. The oper ator panel turns on. 3. A par ti al row of pix e ls are displ ay ed. 4. T[...]

Diagnos tic in fo r matio n 2-5 Sym p to m tabl es Bas e prin ter sym ptom s Symptom Action Dead machine Go to “Dead machine servi ce check” on page 2- 80 . Operato r panel—one or more bu ttons do not wo rk. Go to “One or mo re operator panel buttons fail” on page 2-106 . Operato r panel—none of the but t ons work. Go to “No butt ons [...]

2-6 Se r vi c e M a nu a l Pape r t r ay sym pt om s Symptom Action P aper f eed prob lem wit h 250-Sheet P aper Tr a y. Go t o “Input tr ay(s ) service ch eck” on page 2-102 . P aper f eed prob lem wit h 500-Sheet P aper Tr a y. Go t o “Input tr ay(s ) service ch eck” on page 2-102 . Media f ails to pass thro ugh fr om the lower attach ed [...]

Diagnos tic in fo r matio n 2-7[...]

2-8 Se r vi c e M a nu a l Me ssag es an d er r or co de s Serv ice err or codes Service error codes are gener all y non-rec ov erable e xcept in an inte r mitt ent condi tion when you can POR the print er to temporari ly rec ov er from the error cond ition. Service error cod es (9 xx . xx ) Erro r code Sub codes Di splay t e xt Descri ption Actio [...]

Diagnos tic in fo r matio n 2-9 920 .01 Hot roll took t oo long to heat up af ter tran siti o ni ng to new enhance d mode (st andb y contr ol only . Fuser page count betw een 0 and 99,999. • Bad thermist or , circuit or cabl ing. • Fuser not receiv ing suffi cient AC powe r. • P oor supply l ine vo l tage . • Low watt age or incorre ct lamp[...]

2-10 Ser vice Manu al 920 .12 Hot roll f ell too f ar below the desi red temper a ture whil e printing. Fu ser page count bet ween 100,0 00 and 199, 999. • Bad thermistor , circ ui t, or cabling . • Noisy thermistor s ignal. • Fuser not receiv ing A C power . • P oor supply l ine vo l tage . • L ow vo lt ag e or i nc o rr e ct l am p. •[...]

Diagn ostic inf orm ation 2-1 1 920 .22 Hot roll f ell too f ar below the desi red temper a ture whil e printing. Fu ser page count bet ween 200,0 00 and 299, 999. • Bad thermistor , circ ui t, or cabling . • Noisy thermistor s ignal. • Fuser not receiv ing A C power . • P oor supply l ine vo l tage . • L ow vo lt ag e or i nc o rr e ct l[...]

2-12 Ser vice Manu al 920 .32 Hot roll f ell too f ar below desi r ed temper ature whil e printing. Fu ser page count bet ween 300,0 00 and 399, 999. • Bad thermistor , circ ui t, or cabling . • Noisy thermistor s ignal. • Fuser not receiv ing A C power . • P oor supply l ine vo l tage . • L ow vo lt ag e or i nc o rr e ct l am p. • Inc[...]

Diagn ostic inf orm ation 2-1 3 920 .42 Hot roll f ell too f ar below the desi red temper a ture whil e printing. Fu ser page count bet ween 400,0 00 and 499, 999. • Bad thermistor , circ ui t, or cabling . • Noisy thermistor s ignal. • Fuser not receiv ing A C power . • P oor supply l ine vo l tage . • L ow vo lt ag e or i nc o rr e ct l[...]

2-14 Ser vice Manu al 92 . 52 Hot rol l f ell too f ar below desi r ed temper ature whil e printing. Fu ser page count m ore than 500,0 00. • Bad thermistor , circ ui t, or cabling . • Noisy thermistor s ignal. • Fuser not receiv ing A C power . • P oor supply l ine vo l tage . • L ow vo lt ag e or i nc o rr e ct l am p. • Incor rect ho[...]

Diagn ostic inf orm ation 2-1 5 920 .92 Hot roll f ell too f ar below desi r ed temper ature whil e printing. Fu ser page count not avai la ble . • Bad thermistor , circ ui t, or cabling . • Noisy thermistor s ignal. • Fuser not receiv ing A C power . • P oor supply l ine vo l tage . • Excess i ve load on the fus er . • L ow vo lt ag e [...]

2-16 Ser vice Manu al 922 .03 Hot roll reach ed final lamp det ection temper ature b ut t ook longe r than largest t ime in l oo k up ta ble . F u s e r page count bet ween 0 and 9 9,999. • Low watt age or incorre ct lamp . • Bad thermistor , circ ui t, or cabling . • Fuser not receiv ing suffi cient AC powe r. • P oor supply l ine vo l tag[...]

Diagn ostic inf orm ation 2-1 7 922 .16 Hot roll did not reac h oper at ing t emperat ure in ti me (ne w enhance d contr ol). Fuser page count be tween 100,000 and 1 99,999. • Low watt age or incorre ct lamp . • Bad thermistor , circ ui t, or cabling . • Fuser not receiv ing suffi cient AC powe r. • P oor supply l ine vo l tage . Go to “9[...]

2-18 Ser vice Manu al 922 .32 Hot roll took t oo long to reach the begi nning lamp det ection temper ature. Fuser page count bet ween 300,0 00 and 399, 999. • Low watt age or incorre ct lamp . • Bad thermistor , circ ui t, or cabling . • Fuser not receiv ing suffi cient AC powe r. • P oor supply l ine vo l tage . Go to “922.xx—Co ld fus[...]

Diagn ostic inf orm ation 2-1 9 922 .44 Hot rol l t imed ou t in trying to r each t he fina l lamp det ection temper ature. Fuser page count bet ween 400,0 00 and 499, 999. • Low watt age or incorre ct lamp . • Bad thermistor , circ ui t, or cabling . • Fuser not receiv ing suffi cient AC powe r. • P oor supply l ine vo l tage . Go to “92[...]

2-20 Ser vice Manu al 922 .56 Hot roll did not reac h oper at ing t emperat ure in ti me (ne w enhance d contr ol). Fuser page count stopped at 500,0 00 to pr eserve data. • Low watt age or incorre ct lamp . • Bad thermistor , circ ui t, or cabling . • Fuser not receiv ing suffi cient AC powe r. • P oor supply l ine vo l tage . Go to “922[...]

Diagn ostic inf orm ation 2-2 1 923 .01 Fuser ov er temper atur e. Fuser page count betw een 0 and 99,999. • Sho r t in the thermist or circui t. • Noisy thermistor s ignal • Fuser i s actual ly ov erheat ing due to hardw ar e f ault s. Go to “923.xx—Ho t fuser servic e check” on pa g e 2-90 . 923 .11 Fuser ov er temper atur e. Fuser pa[...]

2-22 Ser vice Manu al 924 .41 Open t hermistor c heck f ailure. Fuser pag e count be tween 400,000 and 4 99,999. • Noisy thermistor s ignal. • Int er mitt ent conne ct ion. • Thermist or cabl e not connec ted or thermis tor a ctually open. Go to “924.xx—Ho t fuser servic e check” on pa g e 2-91 . 924 .51 Open t hermistor c heck f ailure[...]

Diagn ostic inf orm ation 2-2 3 925 .32 T oo hot to do lamp detec tion and NVRAM bit indi cates previ ous wrong l amp detected . Fuser page count betw een 300,000 and 399,9 99. Atte mpting to POR machine aft er recei ving a 925. 01. Go to “925.xx—Ho t fuser servic e check” on pa g e 2-91 . 925 .41 Lamp de tection perf orm ed a nd fou nd erro [...]

2-24 Ser vice Manu al 927 .02 Car tridge fa n stall ed. • Loose conn ector . • External bl oc kage of the f an, pre venti ng it from turning. • Bad f an. Go to “Car tri dge fan service chec k” on page 2-76 . 927 .03 Main fan took too long to ram p u p. • Loose conn ector . • External bl oc kage of the f an, pre venti ng it from turnin[...]

Diagn ostic inf orm ation 2-2 5 936 .00 Mirror moor not up to speed • C hec k p rinthead • Che ck s ystem b oard Go to “Printhea d se rvice chec k” on page 2-122 . 936 .10 No hall eff ect d et ecte d at mo tor s tart. Mot or i s type 0. • Che ck c ab le c onnecti ons • Def ectiv e motor • Se vere gear b linds i n gearbo x assem bl y ?[...]

2-26 Ser vice Manu al 937 .4 Ov erspeed det ected during sp eed cont rol. Mo tor is type 0. • F aulty mo tor senso r • F aulty sys t em boar d Go to “Main drive servi ce chec k” on page 2-105 . 937 .41 Over speed det ected during sp eed cont rol. Mo tor is type 1. • F aulty mo tor senso r • F aulty sys t em boar d Go to “Main drive se[...]

Diagn ostic inf orm ation 2-2 7 949 . 00 Dela y li ne calib rati on fa i l ur e System board Replac e the system boar d. See “Syste m boar d and inner shiel d rem ova l ” on page 4- 76 . 950 .00 NVRAM m ismat ch Go to “9 50.00 thr ough 950. 29 EPR OM mism atch fail ure” on page 2 -77 . or go to “9 50.30 thr ough 950.60 EPROM mi sm at ch f[...]

2-28 Ser vice Manu al 953 . 00 Replac e the operator panel board or upper fron t cov er . See “Upp er fr ont cover remo val” on page 4-11 or “Upper fr ont co ver r emov al” on pa g e 4-11 . W arni ng: When rep lacin g a ny one of the f ollow ing comp onents: • Operat or panel a ssembl y (or upp er front co ver) • Sys tem board asse mbl [...]

Diagn ostic inf orm ation 2-2 9 954 . 00 Replac e the inte rconnect card. See “I nter conn ect car d assem bly re m ov al” on page 4 -53 . W arni ng: When rep lacin g a ny one of the f ollow ing comp onents: • Operat or panel a ssembl y (or upp er front co ver) • Sys tem board asse mbl y • Int erconnec t card assem bl y Only r eplace one [...]

2-30 Ser vice Manu al 980 .00 Unrelia ble comma to P aperpor t de vice The en gi n e is ex per ienci ng unr eliab le comm unicat ions to t he specif ied de vice. Service error s 980 thru 984 < de vice > can be one of t he f ollowi ng: s ystem board , dupl e x, tray x (1 , 2, 3, 4, or 5), en velope f eeder or output bin . 981 .00 Interf ace pr[...]

Diagn ostic inf orm ation 2-3 1 Use r statu s displ ays W a rning m essages (sec ond lines) These seco nd line warnings appl y to the user stat us displa ys (see “User status di splay s” on page 2-31 ). F or e xample, If none o f the condit ions e x ist that are l iste d in t he f ollowi ng tab le, l ine t wo is b lank. If an y of t he mes sage[...]

2-32 Ser vice Manu al Use r atten dance m essage s User attendanc e me ssage s Erro r code Sub code Pr i mary messa ge Descri ption/act ion Change Cartridge Invalid R efil l Selec t one of the fo l lo wi ng acti ons: • Remo ve th e toner cartridge and insta ll a new cartridge . • Press and hold a nd press t o displ ay deb ug data f or the engin[...]

Diagn ostic inf orm ation 2-3 3 Chec k Duple x Connect i on Th i s mess ages displ ay s for the f ollo wing condit ions: • The duple x option may hav e been remo ved f rom the print er , possi b ly to clea r a p aper jam o r to remov e the opti on. • The du plex option ma y be att ached t o the pr int er b ut a comm unic ations prob lem ma y pr[...]

2-34 Ser vice Manu al Disk Cor rupted Ref o rmat? The pri nter has d et e cted t here are er r ors on the h ar d di sk that cannot be corr ected. Th e dis k cannot be used until it is ref or matt ed. W arni ng: All data on the disk will be lo st if you f or mat the disk. The f ollowing act ions can be t ak en: • P ower o ff and remo ve th e disk.[...]

Diagn ostic inf orm ation 2-3 5 Ins er t < tra y >< tray >= T ray 1, T ray 2, T ray 3, T ray 4, o r T ray 5. The pri nter de tects a tra y needs t o be in ser ted. The print er does not cont inu e unti l it detect s the tr ay i s inserted. No te: This sit uation usual ly occur s when the tr ay is ref illed duri ng a job . T o ref ill a [...]

2-36 Ser vice Manu al Inst all En v F eed or Cancel Job This mess age is disp la y ed when the env elo pe fee der has been hot unplu gged. The printer requ ires the rei nstal lati on of the fee der to prin t a page wh ich has been f or matted by the interpr eter bef ore the fe eder w as remov ed. The f ollowing act ions m ay be ta ken: • Inst all[...]

Diagn ostic inf orm ation 2-3 7 Reatt ach Bins x–y Bins x–y =Bi ns 1 to 5, Bins 2 to 6, or Bins 6 to 10 This mess ages displa y s f or the f ollo wing condi tio ns: • The speci fied out put bin s ma y ha ve been remo ved from the printer , possi bly to cl ear a paper jam or to remo ve the opti on. • The op tion(s) ma y be attached to t he p[...]

2-38 Ser vice Manu al 31 . xx Def ectiv e Print Car tridge Er ror code 31 di spla y s when the t op front cov er is closed and a def ectiv e print cartridge is det ected. It may t ake the pr int er 10-20 sec onds to determin e if the print car tri dge is def ecti ve . Dependi ng on the sett ing of the Mach ine Clas s ID the printer ma y be allow ed[...]

Diagn ostic inf orm ation 2-3 9 37 . xx Insuf fic ient Memory Th is message di spla ys when the printe r memory used to restore the Pr int and Hold j obs from the di sk and f ound that some or all of the jo bs could not be rest ored. The print er ran out of memory while attempti ng to rest ore the jobs . • Press to cle ar the message . Some of th[...]

2-40 Ser vice Manu al 52 . xx Flash Full This mess age di splays when ther e is not enough fre e s pace i n the flash memory to hold the resour ces that ha ve been re quested t o be written t o fl ash . 53 . xx Unf ormatted Flash Th is message di spla ys when the pri nter detect s an unf or matted fl ash at powe r on. Pr ess to cle ar t he message [...]

Diagn ostic inf orm ation 2-4 1 56 . xx Standa r d P ara llel P ort Disab led Th is error is displa ye d when data is sent to the printer acro ss the para l lel port, but the parall el port has be en disab led. Once t his message i s disp l a yed, reporting of fu r ther error s is suppres sed unti l the menus ar e enter ed, o r the pr int er i s re[...]

2-42 Ser vice Manu al 59 . xx Incom pati bl e T ra y x An inco mp atibl e tray is ins ta lled . For T ra y x , x = 2, 3, 4, or 5. Remo ve t he i ncompatib le t ra y and p ress to clear the messag e. No te: If th e u ser i nstal led t he i ncompat ib le de vice t o sat isfy a Chec k De vice Connect i ons/ r eatt ach messa ge , the user sho uld reins[...]

Diagn ostic inf orm ation 2-4 3 Use r lin e 2 link me ss age s If t he print er is loc k ed on a particula r li nk, the link indic ation d i spla ys. I f the printer is r eady to pr ocess an y link, no mess ages displ ay . Link message s are listed in the fol lowi ng t abl e . Check devic e c onnection messa g es The m essages in the f ollo wing t [...]

2-44 Ser vice Manu al Use r atten dance message s—pa per jams an d pap er han dling er r ors (2xx .xx) When t he printer j ams, th e appropri ate jam messag e w ill be di spl ay ed on th e p r int e r operat or panel . If y ou sele ct Show A re as on the oper ator panel, y ou can vie w one or more im ages to help you cl ear the j am. User attend [...]

Diagn ostic inf orm ation 2-4 5 200 .08 Input sens or cov ered too qui ckl y • P aper p re-st aged i n path . • Bou ncy input sensor . • Chec k MPF and fricti on pad. • F an media and stac k flat in tray o r M PF . • Use dif fe rent m edia . 200 .09 Did not receiv e proper moto r f eedbac k t o start lase r servo . Motor connecti ons Chec[...]

2-46 Ser vice Manu al 201 .02 P age did not reach e xit sensor . Fuser page count be tween 0 and 99,99 9. • P age jammed on fuser inp ut guide . • P age did not enter or e xit fuser nip clea nl y . • Exit sensor not f uncti oning correctl y . • Chec k fuse r entry guide f or toner b uild up. • Chec k the fuser f or wear or conta m inati o[...]

Diagn ostic inf orm ation 2-4 7 201 .12 P age did not reach e xit sensor . Fuser page count be tween 100,000 and 1 99,999. • P age jammed on fuser inp ut guide . • P age did not enter or e xit fuser nip clea nl y . • Exit sensor not f uncti oning correctl y . • Chec k fuse r entry guide f or toner b uild up. • Chec k fuse r fo r wear or c[...]

2-48 Ser vice Manu al 201 .22 P age did not reach e xit sensor . Fuser page count be tween 200,000 and 2 99,999. • P age jammed on fuser inp ut guide . • P age did not enter or e xit fuser nip clea nl y . • Exit sensor not f uncti oning correctl y . • Chec k fuse r entry guide f or toner b uild up. • Chec k fuse r fo r wear or conta m ina[...]

Diagn ostic inf orm ation 2-4 9 201 .32 P age did not reach e xit sensor . Fuser page count be tween 300,000 and 3 99,999. • P age jammed on fuser inp ut guide . • P age did not enter or e xit fuser nip clea nl y . • Exit sensor not f uncti oning correctl y . • Chec k the fuser entry guide f or toner bu i ld up . • Chec k the fuser f or w[...]

2-50 Ser vice Manu al 201 .42 P age did not reach e xit sensor . Fuser page count be tween 400,000 and 4 99,999. • P age jammed on fuser inp ut guide . • P age did not enter or e xit fuser nip clea nl y . • Exit sensor not f uncti oning correctl y . • Chec k the fuser entry guide f or toner bu i ld up . • Chec k the fuser f or wear or con[...]

Diagn ostic inf orm ation 2-5 1 201 .52 P age did not reach e xit sensor . Fuser page count stopped at 500,0 00 to pr eserve data. • P age jammed on fuser inp ut guide . • P age did not enter or e xit fuser nip clea nl y . • Exit sensor is not fun ct ion ing co rrect ly . • Chec k the fuser entry guide f or toner bu i ld up . • Chec k the[...]

2-52 Ser vice Manu al 201 .92 P age did not reach e xit sensor . Fuser page count is not av ailab le . • P age jammed on fuser inp ut guide . • P age did not enter or e xit fuser nip clea nl y . • Exit sensor not f uncti oning correctl y . • Chec k the fuser entry guide f or toner bu i ld up . • Chec k the fuser f or wear or conta m inati[...]

Diagn ostic inf orm ation 2-5 3 202 .00 P aper jam at f user e xit or redriv e area. Fuser page count bet ween 0 and 9 9,999. P age may be ja mmed in fuser e x it or redri ve are a. • Mak e sure the redri ve door is c om ple te cl ose d . • Chec k the fuser f or any signs of wear or conta m inati on. If an y are f ound, repla ce the fuser assem[...]

2-54 Ser vice Manu al 202 .02 Exit s ensor cover ed too long. Fuser page coun t betw een 0 and 99,999. P age may be ja mmed in fuser e x it or redri ve are a. • Mak e sure the redri ve door is c om ple te cl ose d . • Chec k the fuser f or any signs of wear or conta m inati on. If an y are f ound, repla ce the fuser assem bl y . See “Fuser as[...]

Diagn ostic inf orm ation 2-5 5 202 .10 P aper jam aro und fuser or redriv e area. Fuser page count bet ween 100,0 00 and 199, 999. P age may be ja mmed in fuser e x it or redri ve are a. • Mak e sure the redri ve door is c om ple te cl ose d . • Chec k the fuser f or any signs of wear or conta m inati on. If an y are f ound, repla ce the fuser[...]

2-56 Ser vice Manu al 202 .12 Exit s ensor cover ed too long. Fuser page coun t betw een 100,000 and 199,9 99. P age may be ja mmed in fuser e x it or redri ve are a. • Mak e sure the redri ve door is c om ple te cl ose d . • Chec k the fuser f or any signs of wear or conta m inati on. If an y are f ound, repla ce the fuser assem bl y . See “[...]

Diagn ostic inf orm ation 2-5 7 202 .20 P aper jam aro und fuser e xi t or re driv e area . Fuser page count betw een 200,000 and 299,9 99. P aper ma y b e jammed in f user exit or redri ve are a. • Mak e sure the redri ve door is c om ple te cl ose d . • Chec k the fuser f or any signs of wear or conta m inati on. If an y are f ound, repla ce [...]

2-58 Ser vice Manu al 202 .22 Exit s ensor cover ed too long. Fuser page coun t betw een 200,000 and 299,9 99. P age may be ja mmed in fuser e x it or redri ve are a. • Mak e sure the redri ve door is c om ple te cl ose d . • Chec k the fuser f or any signs of wear or conta m inati on. If an y are f ound, repla ce the fuser assem bl y . See “[...]

Diagn ostic inf orm ation 2-5 9 202 .30 P aper jam aro und the fuser e xit or redri ve area. F user p age count betw een 300,000 and 399,9 99. P age may be ja mmed in fuser e x it or redri ve are a. • Mak e sure the redri ve door is c om ple te cl ose d . • Chec k the fuser f or any signs of wear or conta m inati on. If an y are f ound, repla c[...]

2-60 Ser vice Manu al 202 .32 Exit s ensor cover ed too long. Fuser page coun t betw een 300,000 and 399,9 99. P age may be ja mmed in fuser e x it or redri ve are a. • Mak e sure the redri ve door is c om ple te cl ose d . • Chec k the fuser f or any signs of wear or conta m inati on. If an y are f ound, repla ce the fuser assem bl y . See “[...]

Diagn ostic inf orm ation 2-6 1 202 .40 P aper jam aro und the fuser e xit or redri ve area. F user p age count betw een 400,000 and 499,9 99. P age may be ja mmed in fuser e x it or redri ve . • Make sure the redriv e door is c om ple te cl ose d . • Chec k the fuser f or any signs of wear or conta m inati on. If an y are f ound, repla ce the [...]

2-62 Ser vice Manu al 202 .42 Exit s ensor cover ed too long. Fuser page coun t betw een 400,000 and 499,9 99. P age may be ja mmed in fuser e x it or redri ve are a. • Mak e sure the redri ve door is c om ple te cl ose d . • Chec k the fuser f or any signs of wear or conta m inati on. If an y are f ound, repla ce the fuser assem bl y . See “[...]

Diagn ostic inf orm ation 2-6 3 202 .50 P aper jam aro und the fuser e xit or redri ve area. F user p age count stopp ed at 500,000 to prese r ve data P age may be j ammed in the fus er ex i t or redri ve are a. • Mak e sure the redri ve door is c om ple te cl ose d . • Chec k the fuser f or any signs of wear or conta m inati on. If an y are f [...]

2-64 Ser vice Manu al 202 .52 Exit s ensor cover ed too long. Fuser page coun t stopp ed at 500,000 to prese r ve data. P age may be ja mmed in fuser e x it or redri ve are a. • Mak e sure the redri ve door is c om ple te cl ose d . • Chec k the fuser f or any signs of wear or conta m inati on. If an y are f ound, repla ce the fuser assem bl y [...]

Diagn ostic inf orm ation 2-6 5 202 .90 P aper jam aro und the e xi t or re driv e area . Fuser page count is not avai la ble . P age may be ja mmed in fuser e x it or redri ve are a. • Mak e sure the redri ve door is c om ple te cl ose d . • Chec k the fuser f or any signs of wear or conta m inati on. If an y are f ound, repla ce the fuser ass[...]

2-66 Ser vice Manu al 202 .92 Exit s ensor cover ed too long. Fuser page coun t is n o t avai la ble. P age may be j ammed in the fus er ex i t or redri ve are a. • Mak e sure the redri ve door is c om ple te cl ose d . • Chec k the fuser f or any signs of wear or conta m inati on. If an y are f ound, repla ce the fuser assem bl y . See “Fuse[...]

Diagn ostic inf orm ation 2-6 7 231 .00 P aper did not arriv e at the dupl ex input senso r but d i d le ave th e pr i n te r e xi t sens or. • Dup le x rear door not fully lat ched. • Print er div er ter not fun ction ing co rrect ly . • Dup le x f eed sy stem no t worki ng co rrect ly . • Print er and duple x not al igned. • Mak e sure [...]

2-68 Ser vice Manu al 235. 00 P aper r eac hed the duple x exi t sensor but anoth er sheet i s sti ll detec ted o ver t he doub lefee d sensor . Doubl e f eed separated in duple x. • Remo ve the two sh eets from th e duple x optio n and see if the dupl e x f ail s again. Remo ve th e sheets if it fai ls again . • Run the dupl e x Fee d 1 and F [...]

Diagn ostic inf orm ation 2-6 9 238 .00 P aper i s cov ering one of the dupl e x sensor s during a re set. • Media l eft in the dupl e x and Cont in ue selec ted. • Sen sor is ha ving mechan i cal or elec trical p r obl ems . • Remo v e any sheet s from the dupl ex option. • T r y the duple x opti on again. If i t f ails , try another dupl [...]

2-70 Ser vice Manu al 238 .07 Duple x doubl efe ed, input , an d exi t sens or s are co vered. • Media l eft in the dupl e x and Cont in ue selec ted. • Sen sor is ha ving mechan i cal or elec trical p r obl ems . • Remo v e any sheet s from the dupl ex option. • T r y the duple x opti on again. If i t f ails , try another dupl ex opti on, [...]

Diagn ostic inf orm ation 2-7 1 241 .10 P age was not pr operly pic k ed from tra y 1. F ailure to fee d possi b le c auses i nclude: • Edg e loc king • W orn or contami nated pick tires • Ov erf illin g of tray past t he fill line . F an medi a. T urn media ov er. Reduce am ount of medi a loade d in t ra y 1. Replac e p ick tires . “Int eg[...]

2-72 Ser vice Manu al Se rvi ce c hec ks Anyt im e the sys t em board is replaced , the Configur ati on ID must be rese t in NVRAM. Go to “Confi guration ID” on page 3-21 . Rev i ew the f oll owing inf or mati on bef or e perf orm ing an y service chec ks. • P aper f eed prob lems (especial l y pa per jams) : Go t o “Displa y Log ” on pa [...]

Diagn ostic inf orm ation 2-7 3 271. xx Pape r Ja m— Ch eck Bin 1 disp lays 274. xx Pape r Ja m— Ch eck Bin 4 disp lays Service tip: When a 274.xx P aper Ja m Check Bin 4 message displa y s, a prob lem e xist s with the top pass thru sensor assemb ly or t he cont rol boar d. Read y Bi n x Ful l displa y s—May be able to c lear message and fee[...]

2-74 Ser vice Manu al Read y— Bi n x Full displa ys and paper feeds int o bin x 271. xx Pape r Ja m - Ch ec k Bin 1 dis plays— p aper does not feed in to the b in sele ct ed 990. xx S er vice Er ror di spl ays FR U Action 1 Bin x s ensor Bin x s ensor c ontrol boar d Chec k the sens or flag f or binds. Make su re the sensor flag is not i n an u[...]

Diagn ostic inf orm ation 2-7 5 900.xx E rr or c ode serv ice che c k FR U Action 1 Printe r POR T urn the printer of f and o n sev eral tim es. If Er ror Code 900 conti nues to disp la y , go to step 2. 2 System boar d T urn the machi ne off and on se ve ral times, waiti ng a fe w mi n utes betwee n pow er on and power off . If Error Code 900 cont[...]

2-76 Ser vice Manu al 927.xx Fan service c h ec k 927.x x can be used f or the main f an or the car tridg e f an. • Main f a n—927.00, 927. 01, and 927. 03 throug h 927.07. • Car tridge f an—927. 02 Main fa n Service tip: T he m a in fan runs at full spe ed at th e end of POR or when the pr int er is printing. It will onl y run half speed w[...]

Diagn ostic inf orm ation 2-7 7 950.00 throu gh 950 .29 EPRO M mismatc h failu re W arni ng: When r eplaci ng any one of t he f oll owing co m ponent s: • Opera tor panel a ssemb ly (or u pper f r ont cov er) • Syste m board ass embly • Int erconnec t card assem bl y Only r eplace on e component at a t ime. Re pl ace th e requir ed component [...]

2-78 Ser vice Manu al 950.30 throu gh 950 .60 EPRO M mismatc h failu re W arni ng: When r eplaci ng any one of t he f oll owing co m ponent s: • Opera tor panel a ssemb ly (or u pper f r ont cov er) • Syste m board ass embly • Int erconnec t card assem bl y Only r eplace on e component at a t ime. Re pl ace th e requi red component and p erf [...]

Diagn ostic inf orm ation 2-7 9 Ch arge r oll service c heck Service tip: Close and e v enly spa ced repeti tiv e marks 47.1 9 mm (1.86 in .) apart, or spots on the page can be caused b y a damaged or contamina t ed dual cha rge roll. Service tip: Make sure t he right char ge roll arm bushi ng is corr ectl y install ed and operat es co rrectly . T [...]

2-80 Ser vice Manu al Co ver cl osed sw itch/c able se r vice chec k Dea d mac hine ser vice ch ec k A dead mach ine is a condit ion where th e dis pla y i s bl ank, the LED on th e oper ator pane l is off , no f ans turn, no motor s turn, and the fuser lamp does not com e on. If a high - capaci ty i nput t ray i s i nstal led, remo ve t he opt ion[...]

Diagn ostic inf orm ation 2-8 1 3 +5 V dc test poi nt on the system boar d Check f or appro ximate ly +5 V d c at the +5 V test point on t he system board. Note : Use care not t o shor t adjac ent v oltage t est poin ts. If the vo ltage is correct , repl ace the syst em boar d assem bl y . If the vol tage is inco rrect, go to step 4. 4 System boar [...]

2-82 Ser vice Manu al Du plex op tion se rvice ch ec k Mess ages displ ay e d when a 23x Du ple x P aper J am displa ys. If sheets h av e been acc umul ated t o be st apled or of fset when the j am is d et ecte d, the pr inter alt er natel y fl ashes the pri mar y and sec ondary messages t o indicate that al l accumu lated sheet s shou ld not be re[...]

Diagn ostic inf orm ation 2-8 3 231. xx J am di spl ays on the ope rato r pan el 232. xx J am di spl ays on the ope rato r pan el 233. xx J am di spl ayed o n ope rato r p ane l FR U Action 1 Fuser e xit sensor Check t he sheet of medi a is lea ving th e e xit sensor in the f user and f eeding properly into the duple x option. Check t he duplex l i[...]

2-84 Ser vice Manu al En velop e feed er servi ce c hec k Service tip: Check the env elope fee der paper pat h fo r any debri s, pie ces of env elope and so on. If any other opti ons are ins talled m ake sur e they ar e operat ing normally . If onl y the env elope f eede r is fai ling to operat e corr ectly , continue with thi s service c heck, o t[...]

Diagn ostic inf orm ation 2-8 5 Operator pa nel dis pla ys 260. xx Pa per Ja m afte r attemp t ed feed but be fore en velopes are put in the hopper OR t he operator pa nel con tinues to d is pla y Load Enve lo pe s after en velopes are plac ed in the hopper Service tip: T he kic k rol ls r otate during the at tem pted fe ed cycles . 990.x x Service[...]

2-86 Ser vice Manu al 260. xx P ape r Ja m displa y s, en velope stops in f eeder pa per path En velope fe eder mul tif eeds or ma y not displa y a 260. xx Pa pe r Ja m m essag e 260. xx P ape r Ja m displa y s, an e n v elope stopped in the paper path o f the f eeder and a n en velope also st opped in the base printer paper path FR U Action 1 Kic [...]

Diagn ostic inf orm ation 2-8 7 Fuse r service chec ks 920. xx — Co ld fus er se r vice check Error codes 920.x and 922.xx ma y displa y for a col d fus er f ailur e. Some 920 .xx error code s ma y be cleared b y turning the printer on and off and allo wing it to compl ete POR. CA UTI ON: There is a danger from haza r dous v oltage in the area of[...]

2-88 Ser vice Manu al 5 L VPS L VPS to fuser A C cable CA UTI ON : W hen t aking measur ements f or A C pow er , o bserve all saf ety precaut ions . Check t he A C line v oltag e between th e pins on the fu ser end of the LPVS to fuser A C cabl e. I f the v oltage is cor rect, unpl ug the A C power cord f rom th e L VPS cab l e. If the voltag e is [...]

Diagn ostic inf orm ation 2-8 9 922. xx — Co ld fus er ch eck Error codes 920.x x and 922.xx m ay di spla y for a col d fuser fai lure . Some 920 .xx error code s ma y be cleared b y turning the printer on and off and allo wing it to compl ete POR. CA UTI ON: There is a danger from haza r dous v oltage in the area of the pri nter where you are wo[...]

2-90 Ser vice Manu al 923. xx — Ho t fuse r ser v ice che ck Error Code 923.xx, 924.xx, and 925.xx m ay di spla y for a hot fuser f ail ure. CA UTION: . Th e fuse r ma y be hot, use cau tion bef ore remo ving or servici ng. CA UTI ON: There is a danger from haza r dous v oltage in the area of the pri nter where you are workin g. Unplug the printe[...]

Diagn ostic inf orm ation 2-9 1 924. xx — Ho t fuse r ser v ice che ck Error Code 923.xx, 924.xx, and 925.xx m ay di spla y for a hot fuser f ail ure. CA UTION: . Th e fuse r ma y be hot, use cau tion bef ore remo ving or servici ng. CA UTI ON: There is a danger from haza r dous v oltage in the area of the pri nter where you are workin g. Unplug [...]

2-92 Ser vice Manu al Fuse r exi t sensor se rvice ch eck If an y of the f oll owin g codes are dis pla yed, ther e is a potentia l prob lem in the ar ea of the e xit sen sor : 201.00, 201.0 2, 201.10, 201.12, 20 1.22, 201.30, 201.32, 201.40, 201. 41, 201. 42, 201.50 , 201.52, 201. 92, 202.00 , 202.0 2, 202.04, 202.10, 20 2.11, 202.12, 202.14, 202.[...]

Diagn ostic inf orm ation 2-9 3 Fuse r nar ro w med ia senso r service chec k If an y of the f oll ow ing error code s are displ ay ed, a probl em ma y exi st in th e a rea of the narro w media sensor assem bl y: 201.04, 201.14, 201.2 4, 201.34, 201.44, 201.54, and 201 .94. Fuser e xit and fuser na rr ow medi a sensor status che ck Printer not prin[...]

2-94 Ser vice Manu al Fuse r solen oid serv ice che c k CA UTI ON: There is a danger from haza r dous v oltage in the area of the pri nter where you are workin g. Unplug the printer befo re you begin, or use cau t ion if the pr int er must re ceiv e po wer in order to p erform t he task. Service tip: T r y changing t he en vel ope enha nce le vel s[...]

Diagn ostic inf orm ation 2-9 5 Hig h-capa city feede r input t ray service c hec k No te: V oltage measur ements in the high- capacit y f eeder input tr ay service chec ks must be made with th e high- capaci ty f ee der at tached to the base printer to obta i n ac curate r esu lts . Service tip: Be sure the paper siz e s wit ch is set to the cor r[...]

2-96 Ser vice Manu al 24 x. xx P ape r Ja m displa y s, paper jammed o ver the pa ss thru sensor Wher e x =the p r inter dis pla ys the v alue o f x f or the paper tra y where the error occur s . For e xample: 242.xx is a P aper J am T ray 2 Tray x P ape r Lo w displa ys when tra y x is full or ha s adequate pa per in t he tra y 4 High-c apacit y f[...]

Diagn ostic inf orm ation 2-9 7 Tray x E mpt y displa ys when ther e is paper in the high-capacit y feeder input tra y The e lev a tor tra y fail s to stop a t the corre ct posit ion and cont inues t o drive into the botto m fram e The e lev a tor tra y down b utt on does not operate. The t ray mo ves to t he uppe r position Service tip: Open the h[...]

2-98 Ser vice Manu al The e levator tray d oes no t move u p or dow n; th e pri nter rec ognizes that the option i s i nst al led The e lev a tor mo v es in one directi on only FR U Action 1 DC driv e mot or hi gh- capa city f eede r opt ion system boar d Be sure the mot or cabl e is corr ectly instal led at J1 on the board . Check t he cab les , d[...]

Diagn ostic inf orm ation 2-9 9 Paper si ze swi tch n ot se l ecti ng pa p er si ze that i s se lect ed 24 x. xx Pape r Ja m Ch ec k Tra y x displa y s when tra y x is em pty; tray x does not displa y Tray x E mpt y displa ys; tr ay does not res pond to loading pa per; no r e sponse fr om the f r ont door s w itch FR U Action 1 Pape r s i ze sw it [...]

2-100 Ser vic e Man ual Tray x P ape r Lo w displa ys when the high-capaci ty feeder i nput tray is full or has adequat e pa per in t h e tra y Exce ss iv e noi se or vib ratio n Hi gh -c a p aci t y o ut p ut st a cke r se r v i ce ch eck Service tip: The majorit y of the mech anical componen ts can be observ ed during ope ration b y removing t he[...]

Diagnos tic in format ion 2-1 01 The pri nter does not recogni ze one or more output opti ons as inst alled Service tip: If more t han a single output op tion is i nstal led, chec k each one t o see i f the print er r ecogn izes any sing le opti on as insta lled. If the printer rec ogniz es any of the outp ut options , t he base pri nter aut oconne[...]

2-102 Ser vic e Man ual 271. xx Pape r Jam - Ch eck Bin x , POST incomplete In p ut s en sor se r v i c e ch e ck Service tip: Ru n the Base Sensor T est. Chec k t he input sensor f or prope r oper ati on. The displa y c hanges fro m open to cl osed as the sens or flag is manuall y mov ed i n and out of the sensor . Inpu t t ray (s) service c hec k[...]

Diagnos tic in format ion 2-1 03 24 x. xx P ape r Ja m displa y s, paper jammed o ver the pa ss thru sensor (The pri nter di spla ys the v alue of x f or the paper tr ay wher e the erro r occurs . Example: 241 is a P aper Jam Tr a y 1 ) Tray x Low disp lays w h en tray x is full or has adequate pa per in the tray Tray x E mpt y displa ys when tra y[...]

2-104 Ser vic e Man ual P aper fr om T ray x does not reach the pass t hru sensor Service tip : Check t he media i n tra y x to mak e sure it is withi n specif icatio ns . Some types of labels , f oil material , and sli ck pape rs can cause misf eeds and sli ppage of the ro llers . Inter connect c ard serv ice ch eck W arni ng: When r eplaci ng any[...]

Diagnos tic in format ion 2-1 05 Main dr ive service chec k Service tip: Excessiv e gear or main driv e assemb ly noise i s usuall y caused by a defect ive motor assemb ly or syst em board. W arni ng: Whene ver the gear bo x assemb ly is r emov ed fr om the m achine i t must be ha ndled v ery caref ully . Do not al low an y of the gears to come in [...]

2-106 Ser vic e Man ual Oper ator p anel serv ice c hec k No te: The operat or panel board is a separ ate FR U and is als o par t of the upper fr ont cov er FRU W arni ng: When r eplaci ng any one of t he f oll owing co m ponent s: • Opera tor panel a ssemb ly (or u pper f r ont cov er) • Syste m board ass embly • Int erconnec t card assem bl[...]

Diagnos tic in format ion 2-1 07 Operator pa nel dis pla y Service tip: T he printer h as detect ed a prob lem wit h the sy stem boar d, t he opera tor p anel c able ( par t o f the upper f ront co v er hinge assem bl y), or the oper ator pane l board if POST do es not complete , the printer emits 5 beeps , and st ops i n a cont inuous pattern u nt[...]

2-108 Ser vic e Man ual Optio ns service chec k Service tip: W hen y ou ha v e a prob lem with any of the options insta lled in t he opt ions sl ots o n the intercon nect card, sw itch the non oper a ting optio n to one of the oth er option slo ts to iso late the f ailure . Flas h Memor y Opti on(s) Run a cop y of t he test page and chec k t o see [...]

Diagnos tic in format ion 2-1 09 Outp ut bin sen sor st andard tra y service c heck Service tip: If the output bin standar d tra y fi lls up and the bin f ull sens or f ails to post the Remov e P aper Standard Bin messag e: 1. Enter the Diagnost ics Mode . 2. Selec t Output Bin T ests . 3. Selec t Sensor T ests . 4. Selec t Standar d Bi n . 5. Chec[...]

2-110 Ser vic e Man ual Outp ut e xpande r se rvice chec k Service tip: The majorit y of the mech anical componen ts can be observ ed during ope ration b y removing t he left , right , and syst em board cov ers. The out put e xpan der functi ons wi thou t the cov e rs instal led. Mak e sure th e option is corr ectl y instal led bef ore attempti ng [...]

Diagnos tic in format ion 2-1 11 Remo ve P ape r— Ou tput B in x d isp lays, PO S T incom pl et e, u nable to clea r th e mess ag e 271. xx Pape r Ja m— Ch eck Bin x , POST incomplete 271. xx Paper jam - Ch eck Bi n x , POST com pl ete, firs t sheet of paper feed s into output bin x No te: B efo re pe r for mi ng t he fol lo wi ng ch e cks, ru [...]

2-112 Ser vic e Man ual P a per f eed serv ice c hec k If y ou hav e a 936 T ransport Motor Err or go to “Main dri ve service c hec k” on page 2-105 . A ut ocompensat or fails to fe ed paper . Failure s occur r a ndoml y throughout the s t ack of paper Paper feed fail ur es oc cur on ly near the to p o f the st ack of p ape r The mos t common c[...]

Diagnos tic in format ion 2-1 13 P aper fails to f eed fr om the mul t ipurpose t ra y The pi c k rol l should m ak e one complet e re volut ion and stop with t he flat sid e do wn. If t he pick roll turns b ut does not pick pape r, chec k the roll f or signs of wear , oil or grease on the surf ace of the pi ck rol l or sl ick spots . If you find a[...]

2-114 Ser vic e Man ual T ra y 1 not r ecognized as bei ng install ed; unabl e to clear Tray 1 Miss ing me ssag e FR U Action 1 T ra y 1 Chec k T ra y 1 for damaged or brok en autos ize fi ngers . Chec k for anyt hing that would pre vent the aut osiz e finge rs from act iv ating t he paper act iv at e spring s and ITC swi tches . If a prob lem is f[...]

Diagnos tic in format ion 2-1 15 The pri nter does not recogni ze the paper s ize selected FR U Action 1 Back r estra i nt Side res traint Snap-i n plat e A utosi z e slide r A utosi ze fi nger Check all the p aper si ze parts f or damag e or br ok en parts. m ake su r e the parts ope rate c orrect ly . If a prob l em is f ound, r epair a s necessa[...]

2-116 Ser vic e Man ual P a rallel p ort ser v ice ch ec k Run t he “Parall el Wr ap tests” on page 3- 8 . No te: The P ara llel Wrap T est is desi gned to chec k the par all el por t hardw are b y using a wrap plug (P/ N 1319128) and in voking the P ar allel Di agnost i c T est. This test he l ps i s olat e the p r inter f r om the parall el c[...]

Diagnos tic in format ion 2-1 17 Print qua lity —blank page Print qua lity —random marks Service tip: The primary cause of random marks is due to loose m aterial mov i ng around inside t he printer and att aching to the photocon ductor , char ge roll , or transf er rol l. 4 HVPS cabl e (p art of fro nt harness c ab le) System boar d Check t he [...]

2-118 Ser vic e Man ual Print qua lity —blurred or f uzzy pri nt Blur red of fuz zy print is u suall y cause d by a pr ob lem i n the main driv e ge arbo x assemb ly , al ignment assem bl y , any f eed roll er , or in the tr ansf er rol l beari ngs or tr ansf er rol l. Chec k the gear bo x assemb l y f or corr ect oper ati on. Chec k the tra nsf [...]

Diagnos tic in format ion 2-1 19 Print qua lity —ba nding Service tip: Bandi ng i s diffi cult to det ect, e xcept on a page with a unif or m gra y or a l arge amount of gra phics print ed on the page . Banding i s primaril y due to a vari ation in the sp eed of the paper as it f eeds through t he print er , espec i all y in the de ve l opme nt a[...]

2-120 Ser vic e Man ual Print qua lity —blac k bands on oute r edges of the page This print qualit y probl em appea rs as vertical bl ack bands on one or bot h sides of the cop y and can be wide, narr ow , ligh t, or dark. Print qua lity —residual image Service tip: Ins t all a new pri nt car tridge if a vailab le bef ore doing thi s service ch[...]

Diagnos tic in format ion 2-1 21 Print qua lity —light print Service tip: Ch eck the t oner s a ver and pri nt d ar kness settings f i rst if the print is light. Prin t qu ali ty—to ne r on backs id e of p rinte d pag e Service tip: This is gene rally cau sed by loose ton er in the machine i n the paper pat h bei ng carried thro ugh t he print [...]

2-122 Ser vic e Man ual Pri nthead service c hec k CA UTION: The pr inthe ad is not a serviceab le FR U. D o not di sassemb le the printhead. The pri nthead assemb ly d oes not c ontain an y servi ce re placeab le par ts or compon ents. If s er vice erro r code 930.x x d ispla ys, t he wrong print head is insta lled in t he pri nter . See “ Print[...]

Diagnos tic in format ion 2-1 23[...]

2-124 Ser vic e Man ual[...]

Diagnos tic in format ion 2-1 25[...]

2-126 Ser vic e Man ual Syst em bo ard ser vi ce che c k W arni ng: When r eplaci ng any one of t he f oll owing co m ponent s: • Opera tor panel a ssemb ly (or u pper f r ont cov er) • Syste m board ass embly • Int erconnec t card assem bl y Only r eplace on e component at a t ime. Re pl ace th e requi red component and p erf orm a POR befo [...]

Diagnos tic in format ion 2-1 27 T oner sens or servi ce chec k Service tip: Check the print darkness men u setting bef ore chec k ing the toner sen sor . This se rv ice che c k is i ntended t o be used when a 929. xx Ser vic e Error displ ays. FR U Action 1 Dev eloper driv e assembl y I ncor r ect oper ati on of the de vel oper driv e assembl y ca[...]

2-128 Ser vic e Man ual T r ansf er r oll se r vice chec k Service tip: The trans fe r r oll is 51. 02 mm (2.009 inc h) circ umfer ence. Any pr int qualit y prob lems su ch as lines that a re spac ed 51. 02 mm apart indicate you sho uld chec k the t ransf er r oll f or dama ge and check f or t oner o r f oreign mat erial b uildup . Service tip: The[...]

Diagnost ic a ids 3-1 3. D iag nost ic a id s This ch apter e x p lains the tes ts and proce dures to i dentify pri nter f ail ures and v erif y repair s hav e corrected the prob lem. Ac ce ssi ng s erv ice men u s There ar e diff erent test men us that can be acc essed durin g POR to ident ify prob lems with the print er . T o run the pr int er di[...]

3-2 Se r vi c e M a nu a l Diag no stics m od e Ent ering Diag nostic s mode 1. Press and hold and . 2. T urn on the printer . 3. Releas e the button s wh en Perf ormi ng S elf Tes t displ ays . A va ilabl e test s The test s displ a y on the oper ator pane l in the order shown: Diagnostics mode tests REGISTRA TION See “REGISTRA TI ON” on page [...]

Diagnost ic a ids 3-3 DUPLEX TESTS ( if instal led) Q ui ck T e s t S ee “ Quick T est (d uplex) ” on page 3-9 T op Mar gin See “ T op Mar gin (dupl ex)” on page 3- 10 Sensor T est See “ Sensor T est ( duplex)” on pa g e 3- 10 Motor T est See “Motor T est ( duplex )” on page 3-11 Duple x F eed 1 See “Dupl ex Fee d 1” on page 3- [...]

3-4 Se r vi c e M a nu a l Exit ing D iagno stics mod e Selec t Exi t Diagnostic s to e xit the Diagnost ics mode . Res et tin g th e Pr in te r displ ays , the pri nter perf orm s a POR, and returns to normal mode. REGISTRA TION Print regi str ation makes sure the p r int ing is pri nted properl y ali gned on the page . The sett ings a v ailab le [...]

Diagnost ic a ids 3-5 3. Use or to select t he margi n setti ng you need to change , and press . The T op margin sign/ v alue pai r bl inks . This indic ates it is the margin v alue being chang ed. 4. Use t o decr ease or to incre ase the o f fset v alues, and press to c onfirm t he v alue. The m essage Su bmit ting sele ctio n displ ays , and the [...]

3-6 Se r vi c e M a nu a l PR IN T T EST S Input sourc e tests The purpose of t he diagnos tic Print T ests is to veri fy that the pri nter ca n print on media fr om each of the i nstalled input option s. The cont ents of the Print T est P age v aries dependin g o n the medi a instal led in the sel ected in put sourc e. Chec k each T est P age from[...]

Diagnost ic a ids 3-7 HARD W ARE TESTS Se lect t he follow in g H ard wa re T es t s fr om th i s m enu : • P anel T est • Butt on T est • DRAM T est • ROM Memory T est • P a ra ll el W rap (if ava i l abl e ) • Serial Wr ap (if av ailab le) Pan e l T e s t This t est automat ical ly toggles each pix el of the oper at or panel throug h [...]

3-8 Se r vi c e M a nu a l CACHE T est This t est is used to veri fy the printer processo r cach e. T o run t he CACHE T est: 1. Selec t CA CHE TEST from HARD W ARE TESTS. The m essage C ACH E Te st Tes ti ng… dis pla ys. Th en the m essage Re sett ing Pr inter appears . 2. The pri nter au tomatical ly pe r f or ms a P o wer On Reset (POR ). Whil[...]

Diagnost ic a ids 3-9 Ser i al Wrap te sts The s eri al wrap t ests are used t o che ck the operati on of the s er ial por t h ardwar e u sing a wrap plug. Us e Serial 1 Wr ap if a serial por t is a vai lab le thr ough PCI slot 1 and Serial 2 Wrap i f the serial port is av ail able through PCI slot 2. T o perform the Serial Wrap tests : 1. Disco nn[...]

3-10 Ser vice Manu al T op Mar gin (duple x ) This se ttin g control s the offset between th e first scan l i ne on the fr ont of the dupl e x page and the fir s t scan li ne on the bac k of the page . Theref ore , be sure to set the t op margin in REGISTRA TION bef ore set ting the dupl ex top margi n. See “REGISTRA TION” on page 3-4 . T o set[...]

Diagnos tic ai ds 3- 11 Motor T est (duple x ) This t est lets y ou t est th e duple x optio n paper f eed dr iv e system, and veri fy that the po wer and v el oci t y val ues are acce pt abl e . The duple x runs t he DC motor at high spee d and low speed, t akin g an ave rage of the pow er (PWM) requi red f or each spe ed and calculatin g the KE v[...]

3-12 Ser vice Manu al Duplex Feed 1 This test f eeds a b lank she et of paper to the dup le x p aper s top pos i ti on 1. Thi s te st ca n be run us ing any of the supported pape r size s. T o run the Duplex Fe ed 1 T est: 1. Selec t Dupl ex Feed 1 from DUPLEX TESTS. The pow er indicat or bl inks while th e paper is f eedi ng, and the messa ge Dupl[...]

Diagnos tic ai ds 3- 13 INPUT TRA Y T EST S Feed T es ts (input tra y ) This test lets the ser vicer observe the pa per path as media i s f eeding t hrough t he printer . A b lank s heet of p aper f eeds through the printer as the lase r turns off duri ng this test . The onl y wa y to obser v e t he paper path is t o open the l ower f ront door th [...]

3-14 Ser vice Manu al OUTPUT BIN TESTS Feed T ests (output bins) Use t hese test s to v erif y that media ca n be f ed to a specifi c out put bi n. M edia is fed f rom the d efault inp ut sou rce to t he se l ected ou tput bin. No in format ion i s pri nted o n the media f ed to t he output bin because the prin thead i s not engag ed dur ing thi s [...]

Diagnos tic ai ds 3- 15 Sensor T est (standar d output bin) This t est is used to veri fy if the sta ndard bin sen sor is work ing corr ectly . T o run the Sensor T est f or the st andard bi n: 1. Selec t Sensor T est fro m OUTPUT BIN TESTS. 2. Selec t Stan dard Bin from Senso r T ests . 3. Selec t NearF ull or Full sen sor to tes t. The f oll owin[...]

3-16 Ser vice Manu al Sensor T est (high capacity output stacke r) 1. Selec t Sensor T est f rom OUTPUT BIN TESTS. 2. Selec t Output Bin x ( x =number of the outp ut option to be te sted). The f oll owing screen is di spla y ed: HC Bin x TP=OPpassThru =Open Full=Open Ne arFull =Open • TP—Hi gh-capac ity top posi t ion sens or • passThru — H[...]

Diagnos tic ai ds 3- 17[...]

3-18 Ser vice Manu al B AS E SENSOR TEST This t est is used to determine if the sensors lo cated ins ide the pri nter are worki ng correc tly . T o run the Base Sensor T est: 1. Selec t B ASE SENSOR TEST from the DIA GNOSTICS menu. The f oll owing sen sors a re l isted: • Exit —Exit senso r • F ront Door —F ront door sen sor • Input —In[...]

Diagnos tic ai ds 3- 19 Disk T est /Cl e an W arni ng: This test des tro ys al l dat a on t he disk and should not be attempted on a good d i sk. Also n ot e t hat t his test ma y run a ppro ximately 1½ hour s dependi ng on t he disk size . T o run the Disk T est /Clean T est: 1. Selec t Disk T est/Cl ean from the De vice T ests menu. File s wi ll[...]

3-20 Ser vice Manu al PRINT ER SETUP Default s US/Non- US defau l ts chan ges whether the printer uses the US f actory def aults or the non- US f ac tory defaul ts. The sett ings af fec t ed incl ude paper si ze , en vel ope siz e , PCL symbol set , code pages , and unit s of measure . W arni ng: Changing this setti ng res ets th e print er to f ac[...]

Diagnos tic ai ds 3- 21 Configur ation I D The t wo confi gurat i on I Ds are use d to com munica t e i nformatio n about cer tain areas of th e pr int er t hat ca nnot be determin ed using har dware sens or s. The configu rati on IDs are origi nally set at the fa ct ory when the printer is man uf acture d, howe ver t he ser vic er ma y need to res[...]

3-22 Ser vice Manu al EP SET UP EP D efa ult s This s etti ng is used to rest ore each print er sett ing l isted in EP SETUP t o its f actory def ault val ue. Som etimes this is used to help correct print qual ity prob lems. T o restore EP Defau l ts: 1. Selec t EP De faul ts from EP SETUP . 2. Selec t Rest ore to res et th e valu es to the fact or[...]

Diagnos tic ai ds 3- 23 EVENT L O G Displa y Log The e v ent lo g pro vi des a history of printe r err ors. It contai ns the 12 most rece nt err ors t hat hav e occurr ed on the print er . T he most recent erro r dis pla ys in po sition 1, and the olde st er r or d i spla ys in pos ition 12 (if 12 err ors ha ve occur r ed). If an error occur s afte[...]

3-24 Ser vice Manu al T o pri nt th e e vent log: Selec t Print Log from EVENT LOG. Press Back ( ) to return to EVENT LOG. Clear Lo g Use Clear Log to remov e the cur r ent in format ion in the Eve nt Log. Thi s aff ects bot h the vie wed log and t he print ed log inf or mation. 1. Selec t Clear Log fr om the Event Log menu. 2. Selec t YES to clear[...]

Diagnos tic ai ds 3- 25 Conf igurati on m enu (C ONFIG MENU) Ent ering Configu ratio n Men u 1. T urn off t he pri nter . 2. Press and hold and . 3. T urn on the printer . 4. Releas e the button s wh en Perf ormi ng S elf Tes t displ ays . The m essage C ONF IG M EN U dis pla ys on t he top l ine of the ope rator panel . A vail abl e menus Some men[...]

3-26 Ser vice Manu al T o vie w the maintena nce page co unt: 1. Selec t Maint Cnt V alue fr om CONFIG MENU . 2. Press to view th e valu e. Press Back ( ) to return to the main Confi gura tion menu. Ma intena nce pa ge coun ter reset (Rese t Ma int C nt) Afte r schedul ed maintena nce, the servicer need s to reset the page counte r . T o reset the [...]

Diagnos tic ai ds 3- 27 SIZ E SENSI NG This s etti ng contr ols wheth er the printe r automat ically r egist ers the siz e of paper ins talled i n an input source wi th siz e sens ing. When t he setting is Au to , ev er y input opti on equipp ed wi th si ze sensi ng hardwar e autom atica lly regis ters what siz e medi a it conta ins. When the setti[...]

3-28 Ser vice Manu al F actory Defau lts This se t tin g enable s a user to rest ore all the printer set tin gs to the origina l f actory sett ings . Select ions are Restor e Base a nd Restore Networ k . Net work doe s not app ear unl ess yo u hav e a ne twork p rinter . The f ollowi ng setting s are not change d: • Displ ay language • Sett ing[...]

Diagnos tic ai ds 3- 29 Font Sh a rpen i ng This set tin g all ows a user to set a te xt point siz e below whic h the high freque ncy screens are used when print i ng font dat a. For examp le , at the de fault 24, al l text in font siz es 24 an d le ss w ill use the high fr equency scr eens. The v al ues f or this sett ing rang e from 0 to 150, and[...]

3-30 Ser vice Manu al Me nu set tings p age Y ou can print a menu set tings page to re view the def ault print er sett ings and to ve r ify y our printer opt ions ar e inst all ed corr ectl y . 1. Press Menu ( ) to displa y Menu s . 2. Press until t he appears ne xt to Repo rts . 3. Press . 4. Press until t he appears ne xt to M en u Sett in gs Pag[...]

Diagnos tic ai ds 3- 31 Theo r y A utoco mpens ator o perat ion The autoc ompensa tor is a paper pi ck de vice that gener at es it s own normal f orce . This fo rc e gener ation is inher ent i n the f undamen tal de sign of the pi c k arm. If l ight m edia is used , it pi cks v er y gently . I f a hea vy medi a is used, it pic ks v er y aggr essiv [...]

3-32 Ser vice Manu al A utoco nnect s yste m, pap er tra y optio ns, en velop e feeder —electric al A ut oconnect c abling a nd connector s The print er options m ake el ectrical connecti on autom aticall y , requirin g no e xt ernal cab les when t he option is mech anical ly instal led under the printer . Commu nicat ion betwe en the option and [...]

D ia gnos t i c a ids 3 -3 3 T he f oll o wi ng i llus t ra t ion s ho ws t he pa t h t ha t print me di a t ra ve ls th r ough t he print e r. T he p a t h va r ie s de pe ndi ng on t he input s ource ( t ray s , mult ipurpos e f e e d e r , e nve lop e fee de r) a nd out put bins (fini s he r , s t a c ke r , e x pa n der, ma il box) you a re us [...]

3-34 Ser vice Manu al 250 Pa p er Ja m C he ck MP F ee der 1. Remo ve t he p aper fro m the m ultipurpose f eeder . 2. Fle x, f an, and rest ack th e media, and pl ace it into th e multi pur pose f eeder . 3. Load the pri nt media. 4. Sli de the side guide t oward the i nside of t he tra y unti l it lig htly re sts again st the edge of the medi a. [...]

Diagnos tic ai ds 3- 35 260 Pape r Jam C heck Env Fee d er The env elope f ee der f eeds env elopes fr om the bott om of the stac k; the bottom env elope w ill be the one th at is jamm ed. 1. Lif t the env elope weight . 2. Re m ove al l e nvel o pes. If t he jammed env elope has ente red the printer and canno t be pulled out, remov e t he env elop[...]

3-36 Ser vice Manu al 23x an d 24 x j am s P aper jam s in these ar eas can occur on t he inc l ine surf a ce of a tra y or ac ross mor e than one t ra y . T o clea r thes e areas : 1. Open the pri nter paper tr ay , and remo ve an y j ammed medi a. 2. Open the duple x tr a y . T o remov e the media, pull up . 3. Open any opt ional tra ys beginni n[...]

Diagnos tic ai ds 3- 37 4. If y ou hav e an optional 2000- sheet fe eder , open the front door , press the ele vator butt on ( A) to lower t he tr a y , rem ov e the j am, and m ake sure t he stac k of pri nt med i a i s neat a nd a ligne d. 5. Press . 200 an d 20 1 Pap er Ja m Rem ov e Car tri dge 1. Push the r elease la tch, and low er the multip[...]

3-38 Ser vice Manu al 3. Lif t and pull the pri nt cart ridge out of th e pr int er . W arni ng: Do not to uch the phot ocond uctor drum on the unders ide of the cartridge. Use the car tridge handl e whene ve r you are holding t he car tridge. 4. Place the print car tridge asi de . No te: Do not lea ve th e car tridge ex posed to light f or e xtend[...]

Diagnos tic ai ds 3- 39 202 Pa p er Ja m O pen Rea r Do or 1. If the paper is e xiting t he pr int er , pul l t he medi a str aight out, and press . Oth erwise contin ue wit h step 2 . 2. Open the pri nter rear door . 3. Remo ve th e jammed medi a. 4. Close the rear door . 5. Press .[...]

3-40 Ser vice Manu al 23x Pa p er Ja m O pen Du pl e x Rear Do or 1. Open the duple x rear do or . 2. Remo ve th e jammed medi a. Dependi ng on the media lo catio n, pull the medi a either up or down. 3. Close the duple x rear doo r . Make sure it snaps i nto p l ace. 4. Press .[...]

Pages 3-42 through 3-44 have been remov ed from this document intentionally. Diagnostic aids 3-41[...]

Repai r inf ormation 4-1 4 . Re pa ir in f o rma tio n W arni ng: Read the f ollow ing bef ore handling elect r onic par ts. Ha ndli ng ESD -s ensi tive parts Many elec troni c prod ucts use parts that are known to b e sensit ive t o el ectrostati c dis charge (ESD). To prevent dama ge to ESD-sensit i ve part s, follo w the instr ucti ons below in [...]

4-2 Se r vi c e M a nu a l Adj us tm en t proc ed ur e s Fuse r solen oid ad justmen t Perf orm the f user sol eno id adjust m ent wh enever yo u repla ce the f user sol eno id. Adjust the f user sol enoid wh i le inst all ed in the pr inte r. Adjust the screw on the eccent ric moun t ed on the solenoi d hous ing to provi de an air gap between the [...]

Repai r inf ormation 4-3 P a per alig nmen t ass embl y adjustm ent Do the al ignment assembl y adjus tment whene ver you re place t he alig nment assem bly. Always print a copy of t he Quick Test Page befo re making any adjust ments to the ali gnmen t assembl y refe rence adj ustment screw. When repl acing th e alignment asse mbly, it is necessa r[...]

4-4 Se r vi c e M a nu a l Rem oval proc edur e s CA UTI ON: Remo ve the powe r cord from the printe r or wall out let bef ore you connect or disco nnect any cab l e or elec troni c board or ass emb ly f or person al saf ety and t o prev ent damag e to t he pri nter . CA UTION: Use t he handholds on the side of t he printer . Mak e sure y our fi ng[...]

Repai r inf ormation 4-5 Red rive cap cover rem oval 1. Pull up on the right side of the re driv e cap cov er to remo ve . 2. Remo ve th e redriv e cap cov er . P aper support re mo va l 1. Raise the paper support, an d lift to relea se the lat ches. 2. Remo ve t he p aper support.[...]

4-6 Se r vi c e M a nu a l Left door remov a l 1. Open the upper and lowe r front cov ers. 2. Press the two left door latch butto ns (A), and ope n the l eft door . 3. Releas e the top hin ge from the latch .[...]

Repai r inf ormation 4-7 4. Lif t the door to rel ease the bot tom from the pin (B) , and remov e the door . Redriv e door 1. With t he redriv e door partially open, lif t and free the lef t side . 2. Remo ve th e redriv e door .[...]

4-8 Se r vi c e M a nu a l Rig ht c ove r r emoval 1. Remo ve th e redriv e cap . See “Redri ve cap co ver remo val” on page 4-5 . 2. Open the upper and lowe r front cov ers. 3. Remo ve th e print cartridge. 4. Remo ve th e r ight front cov er mountin g scre w (A). 5. Remo ve th e redriv e door . See “Redri ve door” on page 4-7 . 6. Rem ov [...]

Repai r inf ormation 4-9 7. Remo ve th e right rea r cov er mounti ng scre w (C). 8. Press the tw o lat ches t o remov e the r edriv e assemb l y .[...]

4-10 Ser vice Manu al 9. Press the latch (D) fi rm ly to r elease the fr ont of the r ight cov er . 10. Pull u p and o ut on t he r ight co ver t o releas e the t hree cove r retainer s (E) at the bottom. No te: When replac i ng the rig ht side co ver , make sur e the th ree cov er retai ners are cor rect ly locat ed in the approp r iate sl ots in [...]

Repair inf orm ation 4- 11 Upper fr ont co ver remo v al W arni ng: When r eplaci ng any one of t he f oll owing co m ponent s: • Opera tor panel a ssemb ly (or u pper f r ont cov er) • Syste m board ass embly • Int erconnec t card assem bl y Only r eplace on e component at a t ime. Re pl ace th e requir ed component and p erf orm a POR befo [...]

4-12 Ser vice Manu al 6. Disco nnect the cab les. No te: It ma y be necess ar y to remo ve the oper ator pane l cabl e from the cab le clip (C) to be able to disc onnec t th e cab l e f rom the o perat or pane l . 7. Remo ve t he u pper fro nt co ver . No te: If y ou are repl acing the upper fron t cov er , remov e the upper fr ont cov er out er be[...]

Repair inf orm ation 4- 13 Upper front co v er l atch remo v al 1. Remo ve t he u pper fro nt co ver . 2. Remo ve th e screw ( A) holdi ng the latch and spri ng to the upper fr ont cov er . Inst allat ion not e: The spring (B) is instal led as shown.[...]

Upper front cover outer bezel removal 1. Open the lower front cover . 2. Open the upper front cover . 3. Remove the two small upper front cover outer bezel mounting screws (A). 4. Pull up to remove the outer bezel. NOTE: If available, place a soft, clean cloth on the open lower front bezel. The clear inner bebel (B) is not connect and may fall. The[...]

Repair inf orm ation 4- 15 Multipur pose fe eder/low er fr ont cover assembl y remo va l 1. Open the mul tipurpose tr a y to a positi on that allo ws the lef t and right tr ay hi nge slot s (A) to align wi th the D-shap e mounting post s (B). Pull upward on each t ray hi nge to remov e the tr a y from the tw o mounting posts . W arni ng: Be caref u[...]

4-16 Ser vice Manu al Left cov er handle holder remo va l 1. Open the left sid e cov er . 2. Remo ve th e outer syst em board shi eld. See “Out er shield remov al” on page 4-67 . 3. Remo ve th e two scre ws ( A) hol ding the top of th e left han dle holder in place. 4. Use t he tab ( B) t o li ft o ut t he left ha ndle hold er . Right cov er ha[...]

Repair inf orm ation 4- 17 Left and right frame e xtensi ons 1. Remo ve th e toner cartridge. 2. T urn the print er on its bac k. 3. Remo ve t he t wo scre ws (A) holding the right fr ame e xtensi on. 4. Remo ve th e two scre ws (B) secu r ing the left fr ame e xtensi on.[...]

4-18 Ser vice Manu al P ass th ru p l at e 1. Remo ve th e redriv e assemb l y . See “Redrive asse m bl y remo v al” on page 4-74 . 2. Remo ve th e screw ( A) securing the pass thru plate . 3. Caref ully r emov e the plate until it is loo se. 4. Remo ve t he f user to syst em board DC c able ( B) sec ured thr ough the p late . No te: Note the r[...]

Repair inf orm ation 4- 19 La se r c o ver r emo val 1. Remo ve th e left door . See “Left door remo v al” o n page 4 -6 . 2. Remo ve th e r ight cov er. See “Ri g ht cover remo val ” on page 4-8 . 3. Remo ve t he p aper support. See “Pa per suppo r t rem ova l ” on page 4-5 . 4. Remo ve th e redriv e cap . See “Red rive cap co ver re[...]

4-20 Ser vice Manu al 8. Remo ve th e paper bin fu ll sensor fl ag from th e moun ting brac ket. See “P aper bin ful l sensor fl ag rem ova l ” on page 4-70 . 9. Unlat ch the fr ont right and front l eft co ver posts, and remo ve th e cov er.[...]

Repair inf orm ation 4- 21 Be vel gear remo val 1. Open the left door . 2. Remo ve th e inner shi eld. 3. Remo ve th e gear guard. 4. Remo ve t he p ower tak eoff sha ft an d spring ( A) thro ugh th e bottom o f th e print er . 5. Place y our thumb on t he top of the gea r , an d press f irmly down an d aw ay . No te: Y ou need to e x ert firm pres[...]

4-22 Ser vice Manu al I nst al lati on 1. Remo ve an y washer that ma y be prese nt (A) and di scard. 2. Lubric ate areas (A) th at engage the journal (B) with grea se f rom the pr ovide d pack et. 3. Place the new w asher (C) on the be v el gear shaft . 4. Insert the bott om port ion and pr ess or pull into pos ition. No te: Y ou should hear two d[...]

Repair inf orm ation 4- 23 Cart ri dg e d uct removal 1. Open the left door . 2. Disco nnect the printhead l aser cab le fro m J2 on the system board. 3. Remo ve th e three scr e ws securing t he car tridge duct (A). No te: It ma y be necess ar y to pull th e main f an cable (B) up and out of the wa y to remo v e the duct . 4. Reconnec t th e pr in[...]

4-24 Ser vice Manu al De velop er dri ve assem bly remo val 1. Remo ve t he s ystem b oard an d inne r shi eld. See “System boar d and inner shield remo val” on page 4 -76 . 2. Remo ve th e two short scre ws (A) and the one long sc rew (B) securing th e de veloper dr iv e assemb ly . 3. Remo ve th e de vel oper driv e assemb ly . 4. Remo ve t h[...]

Repair inf orm ation 4- 25 De ve loper d rive co upler kit remov al 1. Remo ve th e de vel oper driv e. See “De veloper dri ve assemb ly remo val ” on page 4-24 . 2. Remo ve th e shaft driv e and coupler . ES D cover remo v al 1. Open the mul tipurpose tra y , and remov e the tr ay f rom th e t wo m ounti ng posts . See “Mult ipurpose fe eder[...]

4-26 Ser vice Manu al Fuse r assem bl y r emo val CA UTI ON: Unp l ug t he printer bef or e you be gin. 1. Re m ove the fu ser wi ck ass e m bly cove r. See “Fuser wi per co ve r assem bl y rem ova l ” on page 4- 4 . 2. Remo ve th e redriv e assemb l y . See “Redrive asse m bl y remo v al” on page 4-74 . 3. Remo ve t he f use r mount ing s [...]

Repair inf orm ation 4- 27 5. Disco nnect the fuser to sys tem board DC cab le (D) from the fu ser board. No te: Be sure to observe th e rout ing o f th e L VPS to fuser l amp A C and t he DC c able. 6. Pull the cables free and remov e the fuser . Instal lati on notes 1. When y ou rein stall the f user , be sure to route the fuser to L VPS A C cabl[...]

4-28 Ser vice Manu al 3. Connect the fuser to L VPS AC cab le to the fuser lamp connect or (F) at the L VPS. No te: Be sure to conne ct the fus er to system board DC cable aft er replaci ng the L VPS. Fuse r exit se nsor remo v al 1. Re move the fus er. See “Fuser ass embly re mov al” on page 4-2 6 . 2. Disco nnect the fuser e xit cabl e (A) fr[...]

Repair inf orm ation 4- 29 I nst al lati on 1. Mo ve th e fuser e xit sensor fl ag out of the wa y to clip the sen sor secur el y int o the cov er . 2. Connect the fuser e xit sensor cab le. 3. Snap th e bottom f astener of th e sensor c ov er into pl ace in t he lo wer e xit guid e, and u se a small f lat bla ded scre wdriv er to eas e the sensor [...]

4-30 Ser vice Manu al Fuse r exit se nsor fla g and spr ing remo val 1. Remo ve th e fuser e x it sensor . See “Fuser ex i t sensor remov al” on page 4- 28 . 2. Note the positi on of the spring (A) in re lation to t he flag (B). 3. Caref ully eas e the right arm (C) unti l the fuser e x it sensor cov er rele ases the flag and spri ng. Sp ri ng [...]

Repair inf orm ation 4- 31 3. Rotat e the bent end (C) of th e sprin g to add tension, place the pins bet ween the sensor co ver ar ms , and rest the bent end agai nst the sensor cov er fra me. No te: After replaci ng the senso r , fla g, and spring, ma ke sure the flag mov es freely and re turns.[...]

4-32 Ser vice Manu al F use r la mp re mo v al CA UTION: The f user and the fuser lam p ma y be hot. Y ou may need t o all ow them to coo l bef ore handl ing them. 1. Remo ve the fuse r assembl y . See “Fuser assembly re m ov al” on page 4-26 . 2. Disco nnect the fuser lamp A C cabl e fr om the right side of the top cov er assemb ly . 3. Remo v[...]

Repair inf orm ation 4- 33 5. Re move t he fu s er l am p. W arni ng: The l amp is un der spring tensi on, and care m ust be used when removi ng the l amp from the fuser . Grip the l amp by the cer amic e nd piece , and remov e it from th e fuse r assemb ly . Be caref ul not t o touch the gl ass, as skin oils and aci ds can reduce the lif e of the [...]

4-34 Ser vice Manu al Fus er na rrow m ed ia se nso r r e mov a l 1. Remo ve th e redriv e assemb l y . See “Redrive asse m bl y remo v al” on page 4-74 . 2. Remo ve th e screw ( A) securing the narro w med ia sensor cov er to the fuser . 3. With a thu mbnai l, releas e the catche s (B) holdi ng the senso r cov er to the low er ex it guide (C) [...]

Repair inf orm ation 4- 35 Rep lac em ent 1. Mo ve th e narrow medi a flag out of the wa y to clip the sensor secur ely int o the cov er . 2. Connect the fuser na rrow medi a cabl e. 3. Snap the bot tom f astener of the senso r cov er int o place in the lo we r exi t guide , and roc k the co ver up until the to p fast ene r snaps sec ure ly . 4. Re[...]

4-36 Ser vice Manu al Fuse r nar ro w media f lag and sp ring r emo v al 1. Remo ve t he f user nar row m edia sensor . See “Fuser narr ow m edia sens or remo val ” on p age 4-34 . 2. Note the positi on of the spring (A) in re lation to t he flag (B). 3. Caref ully eas e the right arm (C) of the sen sor cov er just f ar enough apart to releas e[...]

Repair inf orm ation 4- 37 3. Rotat e the bent end (C) of th e sprin g to add tension, place the pins bet ween the sensor co ver ar ms , and rest the bent end agai nst the sensor cov er fra me. No te: After repl acing th e sensor , fla g, and spring, mak e sure the flag m ov es pr operl y .[...]

4-38 Ser vice Manu al Fuse r to L VPS A C ca ble r emo val CA UTI ON: Unp l ug t he printer bef or e you be gin. 1. Re m ove the fu ser wi ck ass e m bly cove r. See “Fuser wi per co ve r assem bl y rem ova l ” on page 4- 4 . 2. Remo ve th e redriv e assemb l y . See “Redrive asse m bl y remo v al” on page 4-74 . 3. Remo ve th e r ight side[...]

Repair inf orm ation 4- 39 7. Pull the L VPS assemb ly f ar enough out from the right si de of the printer to di sconnect the fuser to L VPS A C cabl e from the L VPS (E). No te: The L VPS assembl y ma y be diffi cult to remo v e fr om the pri nter . Do not use e xcessiv e f or ce in the rem oval. 8. Remov e t he fuse r to L VPS A C cab le . I nst [...]

4-40 Ser vice Manu al 3. Route t he c able t hrough t he l o wer r ectang ular opening (E). 4. Connect the fuser to L VPS AC cab le to the fuser lamp connect or (F). No te: Be sure to conne ct the fus er to system board DC cable aft er replaci ng the L VPS.[...]

Repair inf orm ation 4- 41 Fu ser to p c ove r re mo val CA UTI ON: Unp l ug t he printer bef or e you be gin. 1. Remo ve the fuse r assembl y . See “Fuser assembly re m ov al” on page 4-26 . 2. Note t he t hermistor cab le rout ing ( A) and disconnec t th e thermis tor c ab le a t the fuser control board. 3. Disco nnect the AC fu ser lamp cab [...]

4-42 Ser vice Manu al 4. Caref ully r emov e the tw o scre ws (C) from the right sid e of the fuser lamp con t act co v er (D). 5. Releas e the latch ( E) an d remov e the co ver . 6. Remo ve t he sc rew ( F) on the lef t sid e and the sc r ew ( G ) on the ri ght si de that attach the f use r upper c ove r assem bl y to the fuse r fr ame . 7. Remo [...]

Repair inf orm ation 4- 43 8. Remo ve th e fuse r cov er . Fuse r transf er plate r emo va l 1. Remo ve th e upper paper def lect or . See “U pper paper def lector assem bly re mov al” on page 4- 79 . 2. Remo ve th e trans fer roll . See “T ransf er rol l assembl y r emov al” on page 4- 77 . 3. Remo ve th e inner paper deflec tor . See “I[...]

4-44 Ser vice Manu al Gear r elease li nk remov al 1. Remo ve t he s ystem b oard an d inne r shi eld. See “System boar d and inner shield remo val” on page 4 -76 . 2. Remo ve th e de vel oper driv e. 3. Disco nnect the gear relea se link ( A) from the hole in charge rol l link (B). No te: Lift the uppe r front cov er to make i t easier to re m[...]

Repair inf orm ation 4- 45 Hig h volta ge po wer su ppl y r emo val CA UTI ON: There is a danger from haza r dous v oltage in the area of the pri nter where you are workin g. Unplug the printer befo re you begin, or use cau t ion if the pr int er must re ceiv e po wer in order to p erform t he task. 1. Remo ve th e inner paper deflec tor . See “I[...]

4-46 Ser vice Manu al 5. Remo ve th e HVPS mounting scr ew s (C). 6. Sli de the HVPS to the left to releas e the mounti ng tab from the cente r pan, and remo v e the HVPS.[...]

Repair inf orm ation 4- 47 In ner pa pe r de fle cto r as semb ly re mo v al 1. Remo ve t he p aper tr ay . 2. Remo ve th e upper paper def lect or assemb l y . See “Upper pa per def lector as sembly remov al” on page 4 -79 . 3. Remo ve th e MPF low er deflect or assem bly . See “MPF lo wer paper defl ector” on page 4- 61 . 4. Place the pri[...]

4-48 Ser vice Manu al In put se nsor rem o va l 1. Remo ve t he u pper paper deflect or . “Upper paper deflec tor assembl y remov al” on page 4- 79 . 2. Loosen t he MPF lower front co ve r. See “Mul tipur pose fee der/l ower fr ont cov er assembl y remo val” on page 4 -15 . 3. Remo ve th e inner paper deflec tor . “Inner paper deflect or [...]

Repair inf orm ation 4- 49 Integ rated tray au tocom p ensa tor assemb l y rem ov al 1. Remo ve t he p aper tr ay . 2. Remo ve th e left door . See “Left door remo v al” o n page 4 -6 . 3. Rem o ve th e oute r shie ld. S ee “Out er shi eld r emova l” on page 4-67 . 4. Place the printer on it s back. 5. Disco nnect the autoc ompensator motor[...]

4-50 Ser vice Manu al 6. Locat e the inte grat ed tra y auto compensator asse m bl y (B) on the bott om of the print er , and dis connect t he autoc ompensator arm bias spring (C) . No te: When y ou remov e the spring, note the larger loop at t aches to the side fr ame . 7. Remo ve th e C-cli p (D) t hat rest s against the right side f rame fro m t[...]

Repair inf orm ation 4- 51 Integ rated tra y autocom pensa tor p ick r oll assem bl y remo val 1. Remo ve t he i nteg rated t ra y , an d look un der neath t he pri nter f or th e autocompens at or ar m. Pull the arm down. 2. Press on the end of the tab (A) and pul l the pic k roll off the ar m. Repeat this step f or the pi ck rol l on the other si[...]

4-52 Ser vice Manu al I nst al lati on 1. Remo ve th e ne w pic k roll s from their pac kaging. 2. Pull the auto compens ator arm down . Locate the r ecessed ar ea on the pi c k roll, and ali gn it with t he tab on the arm. Ther e are tw o arrows on each pick roll. Ma ke sure the bot tom arro w face s you as you ali gn the reces s ed area wit h the[...]

Repair inf orm ation 4- 53 Inter connect c ard ass embl y remo v al CA UTI ON: Unp l ug t he printer bef or e you be gin. W arni ng: When r eplaci ng any one of t he f oll owing co m ponent s: • Opera tor panel a ssemb ly (or u pper f r ont cov er) • Syste m board ass embly • Int erconnec t card assem bl y Only r eplace on e component at a t [...]

Low voltage power supply removal CAUTION: Unplug the printer before you begin. 1. Remove the redrive assembly . See “Redrive assembly removal” on page 4-74. 2. Remove the right side cover . See “Right cover removal” on page 4-8. 3. Remove the pass thru plate. See “Pass thru plate” on page 4-18 . 4. Remove the L VPS mounting screws (A) f[...]

Repair inf orm ation 4- 55 6. Pull the L VPS assemb ly f ar enough out from the right si de of the printer to di sconnect the fuser to L VPS AC la mp ca bl e (D ) . W arni ng: The L VPS assembl y may be diffic ult to remo v e from the printer . Do not use e xcessi ve f orce in the remo val. 7. Remo ve t he l ow v oltage powe r supp l y .[...]

4-56 Ser vice Manu al Mai n f an r e moval 1. Open the left sid e cov er . 2. Rem o ve th e oute r shie ld. S ee “Out er shi eld r emova l” on page 4-67 . 3. Remo ve th e two scre ws (A ) securing the main fan cap . 4. Remo ve th e main f an cap. 5. Cli p the cab le tie (B). No te: Be careful not to damage an y of the cab les . Note the locat i[...]

Repair inf orm ation 4- 57 Inst allat ion not e: The fan has an orie ntation ma rking (D). Be sure to instal l the fan with the arrow poi nting up. Main drive assem bly re m o val 1. Remo ve t he s ystem b oard an d inne r shi eld. See “System boar d and inner shield remo val” on page 4 -76 . 2. Remo ve th e screw sec uring the gea r guard (A).[...]

4-58 Ser vice Manu al 5. Lif t and remov e the cabl es from the ca ble hooks (B) . 6. Remo ve th e ground cab le scre w (C). 7. Remo ve th e main driv e assemb ly mount ing scr ews (D).[...]

Repair inf orm ation 4- 59 8. Disco nnect the gear relea se link ( E) from the hole in the charge rol l link (F ). No te: Lift the uppe r front cov er to make i t easier to re mov e the link. 9. Disco nnect the main driv e motor cab l e from th e main driv e assemb ly . 10. Remov e the main driv e assembl y . W arni ng: Whene ver the mai n dri ve a[...]

4-60 Ser vice Manu al MPF arm a ssemb ly re mo v al 1. Open the left door . 2. Remo ve t he MPF lowe r fro nt co ver . See “Mult ipurpos e feeder/ lower f ront co ver ass em bl y rem ov al” on page 4 -15 . 3. Remo ve th e MPF low er paper def lect or . See “MPF lower paper defle ctor” on page 4-61 . 4. Remo ve t he u pper paper deflect or .[...]

Repair inf orm ation 4- 61 Inst allat ion not e: Note the order of C-cli ps bushin g, and washer when you reinstal l . MP F lo wer pa pe r def lec t or 1. Remov e the MPF low er c ov er . 2. Remo ve th e four screws securi ng the MPF low er pap er deflect or . 3. Remo ve th e defe ctor .[...]

4-62 Ser vice Manu al MP F pi ck ti re re moval 1. Remo ve t he u pper paper deflect or . See “Upper paper def lector assembl y remov al” on page 4-79 . 2. Releas e the pick r oll ret ainin g tab (A), and s l ide the p i ck roll off the s haft. MPF soleno id a ssemb l y remo val 1. Open the left door . 2. Remo ve t he MPF lowe r fro nt co ver .[...]

Repair inf orm ation 4- 63 6. Press the clips on the end of the shaf t to remo ve th e MPF tires (B) . 7. Remo ve th e C-clip (C) on th e shaf t. 8. Remo ve th e bu shing (D). No te: The b ushing f its into a det ent (E) in the fra m e of the MPF arm assembl y . B C[...]

4-64 Ser vice Manu al 9. Loosen t he paper ali gnment scr ews (F). 10. Remov e th e C-cl ip s ecur ing the M PF sol eno id ass emb ly on the shaft. No te: This C-cli p is very diff icul t to locate and re mov e. 11. Pull the sha ft assemb ly (G) t o the right unt il th e lef t end of the sha ft is clear of the fram e, and sl ide the MPF sole noid a[...]

Repair inf orm ation 4- 65 Inst allat ion not e: Be car ef ul n ot to l ose th e wash er (H) that is b et ween t he MPF solenoi d ass embly and the C-cl ip. It belon gs to the MPF arm a ssembly. H[...]

4-66 Ser vice Manu al Oper ator p ane l boar d rem ov al W arni ng: When r eplaci ng any one of t he f oll owing co m ponent s: • Opera tor panel a ssemb ly (or u pper f r ont cov er) • Syste m board ass embly • Int erconnec t card assem bl y Only r eplace on e component at a t ime. Re pl ace th e requi red component and p erf orm a POR befo [...]

Repair inf orm ation 4- 67 Ope ra t or pan el butto n s r em oval The op erator p anel a nd navigat ion b ut tons are in a single kit. 1. Remo ve th e operat or panel boar d. See “Operat or panel boar d remov al” on page 4-66 . 2. Remo ve th e functi onal rubb er sheet (A) and the r ubber dome sheet (B). 3. The na vigati on b uttons a nd the se[...]

4-68 Ser vice Manu al P a per alig nmen t ass embl y remo v al 1. Remo ve t he u pper paper deflect or as semb ly . See “Upper pa per deflec tor as sembly remov al” on page 4 -79 . 2. Remo ve th e inner paper deflec tor assemb ly . See “Inner paper def l ector a ssembly remov a l” on page 4 -47 . 3. Releas e the input p aper se nsor fr om i[...]

Repair inf orm ation 4- 69 6. Locat e the paper al ignment ass emb ly ref erence adjust ment scre w ( B) thr ough the left frame, and remo ve the scr e w . 7. Remo ve t he p aper ali gnment assembly . No te: Do the “Pa per align ment assemb ly adjus t ment ” on page 4-3 when you reinst all the as semb ly . B[...]

4-70 Ser vice Manu al P aper bi n full se nsor f la g rem ov al 1. Remo ve th e left door . See “Left door remo v al” o n page 4 -6 . 2. Remo ve th e redriv e cap . See “Redri ve assembl y remo va l” on pa g e 4- 74 . 3. Remo ve the fuse r wiper co ver assemb ly . See “Fuser wipe r cover ass embly rem ov al” on page 4-4 4. Remo ve th e [...]

Repair inf orm ation 4- 71 P a per siz e se nsing b oa rd remo v al 1. Remo ve t he s ystem b oard an d inne r shi eld. See “System boar d and inner shield remo val” on page 4 -76 . 2. Remo ve t he p aper siz e sensin g board mounting screw ( A). 3. Disco nnect the paper siz e sensing board cab le (B) from the boar d. 4. Remo ve t he p aper siz[...]

4-72 Ser vice Manu al P ower takeo ff shaf t and s pring re mo val Remov e the power takeof f shaft and spri ng (A) through the bottom of the printer .[...]

Repair inf orm ation 4- 73 Pri nthea d re mo v al CA UTION: The pr inthe ad is not a serviceab le FR U. D o not di sassemb le the printhead. 1. Re m ove t he la se r c ove r . S e e “Laser co ver rem oval ” on page 4-19 . 2. Disco nnect the printhead cab le (A) from the pri nthead asse mbly . 3. Remo ve th e three printhe ad m ounting screws (B[...]

4-74 Ser vice Manu al Red rive ass embl y remov al 1. Remo ve th e redriv e door asse mbl y . 2. Remo ve th e redriv e ex i t cov er . 3. Remo ve th e redriv e assem bly mounting scr e ws (A). 4. Releas e the redriv e assembl y mounting lat ches (B), and remo ve the redriv e assemb ly .[...]

Repair inf orm ation 4- 75 Sign ature b utt on con tact ass em bl y remo v al 1. Remo ve th e print cartridge. 2. Remo ve th e left side door . See “Left do or rem ov a l” o n page 4-6 . 3. Remo ve th e r ight cov er. See “Ri g ht cover remo val ” on page 4-8 . 4. Remo ve outer sy stem board shiel d. Se e “Outer sh i eld r emo val ” on [...]

4-76 Ser vice Manu al Syst em bo ard and inner shield remo val W arni ng: When r eplaci ng any one of t he f oll owing co m ponent s: • Opera tor panel a ssemb ly (or u pper f r ont cov er) • Syste m board ass embly • Int erconnec t card assem bl y Only r eplace on e component at a t ime. Re pl ace th e requi red component and p erf orm a POR[...]

Repair inf orm ation 4- 77 T one r sens or remo v al 1. Remo ve th e r ight side co v er . See “R ight co ver remov al” on page 4-8 . 2. Remo ve th e toner sens or mountin g screw ( A). 3. Disco nnect the toner sensor cab le, and remov e the tone r sensor . T r ansf er r oll as sembly r emo val W arni ng: Be caref ul when ha ndling the tr ansf [...]

4-78 Ser vice Manu al Up per fr ont co ver hinge a ssembl y remo v al 1. Remo ve th e upper fro nt cov er . See “Upper fr ont co ver remo val ” on page 4-11 . 2. Re m ove t he la se r cove r as s em bly . S ee “Laser co ver remov al” on page 4-19 . 3. Remo ve t he C-cl ips (A ) from t he upper f ront cov er hinge ass emb ly le ft and right [...]

Repair inf orm ation 4- 79 Up per pa per de flec tor ass embl y rem ov al 1. Eit her l ift t he ESD cov er out of t he w ay or r emov e it. See “ESD co ver remov al” on page 4-25 . No te: The tabs hol ding the ESD co ver are easil y str essed or br oken. 2. Lif t the left si de to release t he smal l tab (A) on the left and the MPF flag (B) and[...]

4-80 Ser vice Manu al 4061-x x0 USB boar d assem bly remo val 1. Remo ve t he u pper fro nt co ver . 2. Disco nnect the USB cable fr om the USB board assemb ly . 3. Remo ve th e screw ( A) securing the USB board assemb ly .[...]

Connecto r locat ions and conne ctions 5-1 5. Conn ec tor loc at ion s an d conn ec tio ns Co nne cti on s Syst em board[...]

5-2 Service Manu al System b oard (see “S yst em boar d” o n pa ge 5 -1 ) Connector Pin no. Signal J1 Inter connect card J2 Printh ead (lase r cabl e) 1 Video Le ve l 2+ 2 Video3* 3G r o u n d 4 +5PHead 5L P O W 6L A D J * 7L P O W F B 8 LENA* J3 Printhead (HSYNC) /mirror motor 1 Ground 2 HSYNC CN* 3 HSYNC ID 4+ 5 V d c 5 6 7 8 9 10 11 12 J4 Ma[...]

Connecto r locat ions and conne ctions 5-3 J8 Cov er closed s witch 1 Co v Clos ed 2G r o u n d 3 +5V dc J10 Fuser DC 1 NARMEDIA* 2G r o u n d 3 THERM 4G r o u n d 5 THUMP 6 +5V dc 7 THUMPRET 8 EXIT SNS* 9 +3.3 V dc 10 I 2C CLK L5 11 I 2C DA T L5 J13 O perat or pa nel 1 I2C D A T 2+ 5 V d c 3I 2 C C L K 4G r o u n d 5 P ANEL I NT 6 +3.3 V dc 7G r o[...]

5-4 Service Manu al J16 Et her net po rt 1 2 3 4 5 6 7 8 9 10 11 12 13 J17 P ar allel por t J18 F ro nt/bott om options 1 Grou nd 2+ 2 4 V d c O T C O P T J20 T ranspo r t motor 1 BLDC_HALL 0 2 BLDC_HALL 1 3 BLDC_HALL 2 4 BLDC FG 5G r o u n d 6 + 5 V dc swi tc h ed 7 BLDC WIND 8 BLDC WIND 1 9 BLDC WIND 2 J21 A utoco nnect— top 1 Grou nd 2+ 5 V d [...]

Connecto r locat ions and conne ctions 5-5 J26 P aper siz e sens or /aut ocomp motor 1 PSIZE2 2G r o u n d 3 PSIZE1 4 PSIZE3 5G r o u n d 6 TRA Y1 POUT 7 TRA Y1 PLO W * 8 +3.3V dc 9 ENCODER 10 +5 V d c J27 L VPS 1+ 5 V d c 2+ 5 V d c 3+ 5 V d c 4G r o u n d 5G r o u n d 6G r o u n d 7G r o u n d 8G r o u n d 9G r o u n d 10 G round 11 +2 4 V d c R [...]

5-6 Service Manu al Au tocon n ect J30 USB host–bac k 1 2 3 4 5 6 7 USB host—fro nt connect ion 1 +5 V USBICN 2 USB DI– 3 USB DI+ 4G r o u n d 5G r o u n d Printhead f a n 1 +24V dc 2 PH F AN* Connector Pin no. Si gnal (stat ic) Bottom aut oconnect 1 +24 V dc 20 V d c 3+ 5 V d c 40 V d c 50 V d c 60 V d c F ront autocon nect 10 V d c 20 V d c[...]

Connecto r locat ions and conne ctions 5-7 Fuse r Boar d T op auto conne ct 10 V d c 2+ 5 V d c 30 V d c 40 V d c 50 V d c 6+ 5 V d c 70 V d c 8+ 2 4 V d c Fuser Boar d ( not a FRU) Connector s J1—Syst em board J2—Nar row med i a sen sor J3—N/A J4—Sol enoid J5—Exi t sensor J6—Thermis tor Connector Pin no. Si gnal (stat ic)    ?[...]

5-8 Service Manu al Hi gh -c ap ac i t y o ut p ut st acke r bo ar d Connector Pin no. Signal J1A A utocon nect 1 +24 V dc 2G r o u n d 3+ 5 V d c J1B 1 Prtxdin 2G r o u n d 3p r t r x d 4G r o u n d 5N / C J2A A utocon nect 1 +24 V dc 2G r o u n d 3+ 5 V d c J2B 1 pr txdout 2G r o u n d 3p r t r x d 4G r o u n d J3 P ass th r u sensor 1G r o u n d[...]

Connecto r locat ions and conne ctions 5-9 Hig h volta ge po wer supp l y Int erc on nec t card Connector CN no . Sig nal CN1 System board 1 Dev eloper PWM 2+ 2 4 V d c R e t u r n 3 Charge PWM 4+ 2 4 V d c I N 5 TX PWM 6 TX Enabl e 7 TX CU R PWM 8 SVRO OUT Connector Pin no. Signal J1 1 J2 1 -& -& -& -& -& -&?[...]

5-10 Ser vic e Man ual Low vol tag e p owe r su pp ly Connector CN pin no. Signal CN1 Fuser lamp AC 1 AC fuser lamp 2 Not us ed 3A C f u s e r l a m p CN2 DC output 1+ 5 V d c 2+ 5 V d c 3G r o u n d 4G r o u n d 5G r o u n d 6G r o u n d 7+ 2 4 V d c 8+ 2 4 V d c 9 Heat o n 10 +5 V dc 11 +5 V dc 12 G round 13 G round 14 G round 15 G round 16 +2 4 [...]

Connect or locat ions and con nections 5-1 1 Ou tput expan der co nt ro l bo ar d Connector Pin no. Signal J1A A utocon nect 1 +24 V dc 2G r o u n d 3+ 5 V d c J1B 1 Pr txdi n 2G r o u n d 3p r t r x d 4G r o u n d 5N / C J2A A utocon nect 1 +24 V dc 2G r o u n d 3+ 5 V d c J2B 1 pr txdout 2G r o u n d 3p r t r x d 4G r o u n d J3 P ass th r u sens[...]

5-12 Ser vic e Man ual[...]

Connect or locat ions and con nections 5-1 3[...]

5-14 Ser vic e Man ual[...]

Pre venti ve maintenanc e 6-1 6. Pr even tiv e mai nten an ce This ch apter desc ribes proc edures f or printer pre vent iv e maintena nce. Fol lowi ng these r ecommenda t ions can help pre ven t pr oblems and maint ain o pt imum per formanc e. Safe ty in spec tio n guid e The purpose of th is inspecti on guide is to aid y ou in identi fying uns af[...]

6-2 Se r vi c e M a nu a l[...]

P ar ts cat alog 7-1 7. Par ts c ata lo g How to use t his p ar ts ca talog The f ollowing l egend is used i n the par ts catal og: • Asm-inde x : ide ntif ies the ass embly and the item in the dia gram . Fo r exa m ple , 3-1 ind icate s Assemb ly 3 and the i tem numbe r 1. • Par t nu mb e r : identi fies the uni que num ber that ident ifies t [...]

7-2 Ser vice M anual Assembl y 1: Cove rs[...]

P ar ts cat alog 7-3 Ass embly 1: Covers Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 1—1 4 0X0001 1 1 Fuser wi per cov e r assembl y 2 40X0002 1 1 Redr iv e cap c over assembly 3 40X0003 1 1 Laser cov er assembl y —250- sheet out put, 000/ 010 3 40X0004 1 1 Laser cov er assembl y —500- sheet out put, 200/ 210/400 /410[...]

7-4 Ser vice M anual As se mb l y 2: Fr ame 1[...]

P ar ts cat alog 7-5 As se mb l y 2: Fr ame 1 Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 1 40X0065 4 1 F rame e xtension, nut pl ate , 200/21 0/400/4 10 2 40X0225 1 1 Right s ide ha nd holder 3 4 4 P ar t s p acket (PP 40 X0165) 4 40X0024 1 1 Right fram e ext ension, 200/210/ 400/410 5 40X0026 1 1 Right s ide f rame g roun[...]

7-6 Ser vice M anual As se mb l y 3: Fr ame 2[...]

P ar ts cat alog 7-7 As se mb l y 3: Fr ame 2 Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 3—1 4 0X0027 1 1 Upper red rive defl ector 2 40X0028 1 1 Upper div er ter spring 3 40X0029 1 1 Redr iv e assemb l y—25 0-sheet in/ 250 out , 000 / 010 3 40X0030 1 1 Redr iv e assemb l y—50 0-sheet in/ 500 out , 200 / 210/40 0/ 41[...]

7-8 Ser vice M anual As se mb l y 4: Fr ame 3[...]

P ar ts cat alog 7-9 As se mb l y 4: Fr ame 3 Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 4—1 4 0X0235 1 1 EP DC f an assem bly , 200/ 210/400/ 410 2 40X0208 1 1 Blower du ct, 200/210/ 400/410 3 1 1 P ar t s p acket (PP 40 X0165) 3 1 1 P ar t s p acket (PP 40 X0165) 4 40X0034 1 1 Signatur e bu t ton sens or assem bly 5 40[...]

7-10 Ser vice Man ual Assem bly 5: P rin th ead[...]

P ar ts catal og 7- 11 Assem bl y 5: P rint head Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 4—1 4 0X0061 1 1 Laser ca ble ass emb ly 2 P ar ts pac ket (printhe ad mounting sc rew) (PP 40X0165) 3 40X0062 1 1 Pr int head assem bly ( includes al l cabl es) CA UTION: The printhe ad is not a serviceab le FR U . Do no t disa s[...]

7-12 Ser vice Man ual Ass em bly 6: Pape r feed —a ut oc om p ens a tor[...]

P ar ts catal og 7- 13 As semb ly 6 : P aper f eed— auto compe nsat or Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 6—1 4 0X0066 1 1 Pic k arm assem bly —500-sheet , 200/210/ 400/410 1 40X0067 1 1 Pick arm assemb l y—250 -sheet , 000/010 2 40X0068 1 1 P ar ts pac ket, bellc rank ass embly— 250-she et tr ay , 000/01[...]

7-14 Ser vice Man ual 4061-xx0 Ass embly 7: Paper feed —multip u rpo se f e eder[...]

P ar ts catal og 7- 15 ~ Ass embly 7: Pape r fe ed—mul tip urp os e fe eder Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 7—1 4 0X0079 1 1 Multipurpose feede r l ow er deflect or assembl y 2 40X0075 1 1 Multipurpose f eede r arm assemb l y 3 40X0076 1 1 Pick roll assemb ly 4 40X0077 1 1 Multipurpose f eede r paper out fla[...]

7-16 Ser vice Man ual Assem bly 8: Paper feed—a lig nme nt[...]

P ar ts catal og 7- 17 Ass embly 8: Pape r feed —al ig nmen t Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 8—1 4 0X0084 1 1 P aper f eed ali gnment a ssemb ly paper f eed 2 P ar ts p ack et (cl ip ref groun d mounting scr e w) (PP 40X0165) 3 40X0085 1 1 Refer ence grou nd c lip 4 40X0086 P ar ts p acket (ref erence adjus[...]

Page 7-19 ha s been removed from this document intentionally. 7-18 Service Manual[...]

7-20 Ser vice Man ual Ass em bly 10 : Int eg r ate d 500 -s he et pa pe r tray[...]

P ar ts catal og 7- 21 As se mb l y 10: Inte grat ed 500- shee t p aper tra y Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 10—1 40X0098 1 1 T ra y assembly— 500-she et tr ay 2 40X0099 1 1 Side restrai nt 3 40X0182 4 1 Wear strip 4 40X0103 1 1 P ass thru plate— 500-she et tra y 5 40X0183 1 1 Wear plat e—500-shee t tra[...]

7-22 Ser vice Man ual Ass embly 11 : Dri ves —M ain d ri ve and deve lop er d r ive[...]

P ar ts catal og 7- 23 ~ Ass embly 11 : Dr iv es —M ain d riv e an d d evel oper d rive Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 11—1 40X0107 1 1 Gearbox with mot or 2 40X0110 1 1 P ower tak eoff s haft—250- shee t, 0 00/010 2 40X0111 1 1 P ower tak eoff s haft—500- shee t, 2 00/210/ 400/410 3 40X0112 1 1 P ower [...]

7-24 Ser vice Man ual Assembly 12: Hot roll fuser[...]

P ar ts catal og 7- 25 Ass embly 12 : Ho t roll fu ser Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 12—1 40X0116 1 1 Fuser assemb l y w/115 V lamp 1 40X0241 1 1 Fuser ass emb ly w/100 V lamp 1 40X0117 1 1 Fuser ass emb ly w/220 V lamp 2 40X0120 1 1 Fuser wiper cav i ty co v er 3 40X0122 1 1 Fuser lamp , 115V 3 40X0123 1 1 [...]

7-26 Ser vice Man ual As se mb l y 13: T ran sfe r/ ch arg ing[...]

P ar ts catal og 7- 27 Ass embly 13 : T r ansfe r/ cha r gin g Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 13—1 40X0126 1 P ar ts k it, ch ar ge r oll link as m, le ft s ide 2 40X0127 1 2 Charge roll asse m bl y , dual 3 40X0129 1 P ar ts k it, right side ch arge r oll link assemb ly 4 40X0130 1 1 T ransf er r oll assemb [...]

7-28 Ser vice Man ual Ass embly 14 : Elec tronics —p ower s up pli es[...]

P ar ts catal og 7- 29 Ass embly 14 : E le ctron ics —pow er su p plies Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 14—1 56P4232 1 1 L VPS —115 V ac, 000 /010 1 56P4233 1 1 L VPS—115 V ac, 200/210 /400/4 10 1 56P4234 1 1 L VPS—220 V ac, 000 /010 1 40X0220 1 1 L VPS—220 V ac, 200 /210/40 0/410 2 40X0260 1 1 P owe[...]

7-30 Ser vice Man ual Note:[...]

P ar ts catal og 7- 31 No te: The system boar d has a l abel with an board ID and barcod e. Use the first eigh t numbe rs to identi fy the board wi th the part num ber in the tab le abov e: Ass embly 15 : Ele ct ronics —ca rd asse m blies Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 15—1 4 0X0146 1 1 Inte rconnect card a[...]

7-32 Ser vice Man ual As semb ly 1 6: E lect r onics— shi elds[...]

P ar ts catal og 7- 33 As sem bl y 16: Elec tr onic s—s hiel d s Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 16—1 40X0150 1 1 Outer shiel d—2 sl ot, 200/210/ 400/410 2 P ar ts p ack et (INA co ver mounting scr e w) (PP 40X0165) 2 P ar ts pac ket ( outer shiel d mo unting scre w) ( PP 4 0X0165) 2 P ar ts pac ket (inner[...]

7-34 Ser vice Man ual As sembl y 17: Cabl ing dia grams 1 Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 17—1 40X0223 1 1 HVPS/input se nsor/toner sens or cabl e assemb ly 2 40X0160 1 1 MPF sensor cab le 3 40X0034 1 1 Signatur e bu t ton cont act assem bl y with cab le[...]

P ar ts catal og 7- 35 As semb l y 18: Ca bl ing di ag rams 2 Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 18—1 40X0061 1 1 Laser print head cabl e assem bly 2 40X0074 1 1 Autoc om pensat or mot or c able 3 40X0046 1 1 P aper siz e sensin g board/T ra y 1 autocompen sator paper out /lo w cable   [...]

7-36 Ser vice Man ual As sembl y 19: Cabl ing dia grams 3     [...]

P ar ts catal og 7- 37 As semb l y 19: C abl ing d ia grams 3 Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 19—1 40X0034 1 1 Signatur e b utt on contact assemb ly with cab le 2 40X0156 1 1 Bottom/f ront autocon nect c able as sembly 3 40X0223 1 1 HPVS/input sensor /toner sensor cab le assembl y 4 40X0157 1 1 T op aut oconn [...]

7-38 Ser vice Man ual As sembl y 20: Cabl ing dia grams 4[...]

P ar ts catal og 7- 39 As semb l y 20: C abl ing d ia grams 4 Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 20—1 40X0006 1 1 Upper front cov er hinge ass emb ly , inc ludes: • US B c a ble ( A) (1 ) • Operat or panel cab l e ( B) (1 ) • Cov er open switc h/cab le ( C) (1) 2 40X0162 1 1 System board to f user board cab[...]

7-40 Ser vice Man ual As sembl y 21: Cabl ing dia grams 5[...]

P ar ts catal og 7- 41 As semb l y 21: C abl ing d ia grams 5 Asm- Index Pa r t number Units/ mac h Units/ kit or pkg Descripti on 21—1 40X0083 1 1 F rame asse m bl y with solenoi d and cab le 2 40X0159 1 1 Main driv e motor cab l e as sembly 3 40X0035 1 1 EP fa n with c abl e—250 s heet, 000/010 3 40X0249 1 1 EP fa n with c abl e—500 s heet,[...]

7 - 4 2 S e r vic e Ma n ua l THE FOLLOWING PAGE (7-43) HAS BEEN OMITTED FROM THIS MANUAL INTENTIONALLY.[...]

7-44 Ser vice Man ual As se mbl y 24: Opt ion al 500- she et pa per dra wer Asm- Index Pa r t number Units/ option Units/ kit or pkg Descripti on 24—1 1 1 Dra wer assemb ly , comp lete—500- sheet 2 3 3 P ar ts p ack et ( auto c omp mounting scre w) ( PP 99A0263) 3 56P4139 1 1 Pick arm assemb l y—500 sheet 4 56P1228 1 1 Bellcrank spring arm 5 [...]

P ar ts catal og 7- 45 As se mb l y 25: Opt ion al 500- she et pa per tra y Asm- Index Pa r t number Units/ option Units/ kit or pkg Descripti on 25—1 1 1 Complet e tr ay as sembly—50 0-sheet 2 56P4137 1 1 Side restrai nt—5 00-sheet tra y 3 99A0292 1 4 Wear strips 4 56P4196 1 1 P ass thru plate 5 99A0120 1 2 Restr aint pad 6 56P4195 1 1 Wear [...]

7-46 Ser vice Man ual Ass embly 26 : Dup lex op tio n Asm- Index Pa r t number Units/ option Units/ kit or pkg Descripti on 26—1 1 1 1 Duple x assemb ly—500- sheet 20G0888[...]

P ar ts catal og 7- 47 As semb l y 27: Enve lop e f eed er Asm- Index Pa r t number Units/ option Units/ kit or pkg Descripti on 1 1 Complet e en velope option 2 56P4229 1 1 Slide o ut sup por t 20G0891 27—[...]

7 - 4 8 S e r vic e Ma n ua l P ages 7-49 through 7-57 of this manual hav e been omitted intentionally .[...]

7-58 Ser vice Man ual As se mb l y 35: Hi gh -ca paci ty f eed er 1[...]

P ar ts catal og 7- 59 Ass embly 35 : H i gh c ap aci ty feeder 1 Asm- Index Pa r t number Units/ option Units/ kit or pkg Descripti on 35—1 1 1 Complet e o ption assemb l y (le tter ) 1 56P4106 1 1 Complete o pt ion assem bly ( A4) 2 99A1818 1 1 Wear dimpl e strip 3 99A0681 4 1 Wear strip 4 56P4155 1 1 F ront doo r assembl y 5 56P4157 1 2 Door h[...]

7-60 Ser vice Man ual As se mb l y 36: Hi gh -ca paci ty f eed er 2[...]

P ar ts catal og 7- 61 As se mb l y 36: Hig h- cap aci ty f eed er 2 Asm- Index Pa r t number Units/ option Units/ kit or pkg Descripti on 36—1 99A0654 1 1 P aper l ow s witch 2 P ar ts pac ket ( nuts) (PP 9 9A0676) 3 99A1808 1 1 AC e xternal jumper cord 4 99A0667 1 1 P ower s upply board[...]

7-62 Ser vice Man ual As se mb l y 37: Hi gh -ca paci ty f eed er 4 Asm- Index Pa r t number Units/ option Units/ kit or pkg Descripti on 37—1 99A0275 1 1 P ower tak eoff s pring 2 99A0272 1 1 Dr iv e shaft —250-sh eet  [...]

P ar ts catal og 7- 63 As se mb l y 38: Hi gh -capa city f eed er 5 Asm- Index Pa r t number Units/ option Units/ kit or pkg Descripti on 38—1 3 P ar ts p ack et ( auto c omp assemb ly mounti ng scre w ) (PP 9 9A0263) 2 56P4162 1 1 Pick arm assemb l y—200 0-sheet 3 99A0070 2 2 Pick roll assemb ly 4 56P4127 1 1 Option pass t hru s ensor   [...]

7 - 6 4 S e r vic e Ma n ua l P ages 7-65 thru 7-70 ofthis manual were omitted inten tionally .[...]

Inde x I-1 Index Numerics 1565 Emu l Error Load Emul Option 2-42 250-s heet paper drawer , opt ion 7-42 250-s heet paper tray , i ntegrat ed 7-18 250-s heet paper tray , opt ion pa rts cat alog 7-43 se rvice ch eck 2-102 2 xx paper jam and paper handing er rors 2-44 500-s heet paper drawer , opt ion 7-44 500-s heet paper tray , opt ion pa rts cat a[...]

I- 2 Service Manual devel oper dri ve ass embl y part s 7- 22 rem ov al 4-2 4 devel oper dri ve couple r kit 4-25 diagn ostics mode 3-2 access i n g 3-1 avai lable t ests 3- 2 BASE SENSOR TEST 3-18 DEVICE T ESTS Disk Tes t /Cle an 3- 19 Flash Test 3-19 Quick Disk Test 3- 18 DUPLEX TESTS Duplex Fe ed 1 3-12 Duplex Fe ed 2 3-12 Motor Test 3-11 Qu ic [...]

Inde x I-3 fus er connect ors 5-7 ins talla t ion 4-27 pa rts cat alog 7-24 rem ov als 4-26 se rvice ch eck 2-87 fuser board 5-7 fuser cover 4- 41 fuser exit sen sor fl ag and spring r emoval 4- 30 pa rts cat alog 7-25 rem ov al 4-2 8 se rvice ch eck 2-92 fus e r l am p pa rts cat alog 7-25 rem ov al 4-3 2 fuser narrow medi a sensor fl ag and sprin[...]

I- 4 Service Manual menu s access i n g serv ice menu s 3-1 descr i pti on 2-3 pri nting menu page 3-30 mess ages check dev i ce connec tion messages 2-43 s ervice erro r code s 2-8 user at tendanc e messages 2-32 user l ine 2 link mes sages 2-43 user st atus di splays 2-31 war ning messag es (user st atus dis plays) 2-31 Mode l Name 3- 20 mode ls [...]

Inde x I-5 paper f eed ali gnment 7-16 autoc ompensator 7-12 multi purpos e feed er 7-14 pri nthead 7-10 Stapl eSmart fini she r 7-6 5 , 7-6 6 , 7-67 , 7-68 tran sfe r ⁄ charging 7-26 pass th r u plate 4-18 pick rolls , integ rated tray aut oco mpensator 4-51 pick ti r e int egrate d tra y autocom pensato r pi ck roll 4-51 MPF 4-62 power ta keoff[...]

I- 6 Service Manual S s afet y i nfo rmat ion xvii safet y inspec tion gui de 6-1 schedu l ed m aint enance 6-1 sensor s fuser exit sen sor 4-28 fuser narrow medi a sensor 4- 34 input 4- 48 outpu t bi n s ensor, int egrated paper tray 2-109 paper bi n full 4-70 paper si ze se nsing boar d 4-71 toner 4-77 seri al n umber 3-20 seri al wr ap te sts 3-[...]

Inde x I-7 upper pap er defl ector 4-79 user at tendanc e messages 2-32 user l ine 2 link mes sages 2-43 user st atus di splays 2-31 W warm up time 3-22 war ning messag es (user st atus dis plays) 2-31 wiper cover 4-4 wra p t e st s 3-8[...]

I- 8 Service Manual[...]

P ar t num ber i nde x I-9 P art nu mber inde x P/N Des cription Pag e 1319128 Par all el war p pl ug - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3- 8 1319128 Par all el wr ap pl ug - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - [...]

I- 10 Ser vice Manual 40X0055 L ef t side f ram e groun d c ontact - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7 40X0056 Re dr ive doo r asse mbly 250 sheet 00 0/ 010 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7- 7 40X0057 Out put paper leve[...]

P art number inde x I-11 40X0130 T r ansfer roll assem bly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-2 7 40X0131 T r ansfer roll assem bly right arm - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-2 7 40X0132 T r ansfe[...]

I- 12 Ser vice Manual 40X0222 Out er shi eld—1 slot , 000/010 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7 -33 40X0223 HPVS/ input senso r/toner sensor ca ble as sembly - - - - - - - - - - - - - - - - - - - - - - - - - - 7- 9 , 7-29 , 7- 34 , 7-37 40X0224 L VPS to system boar d cable [...]

P art number inde x I-13 40X1513 Si mplif ied Chi nese font ca rd - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7 -69 40X1514 T r adit ional Chines e font card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7 -69 40X1515 Ko r ean[...]

I- 14 Ser vice Manual 56P4194 St acker pas s t hru sens or - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5 3 56P4195 W ear pla te—500 sheet - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-4 5 56P4196 Pa ss t hru [...]

P art number inde x I-15 99A0675 Pa r ts pack et (card asm. mounting ) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7 -59 99A0676 Pa r ts pack et (6-32 hinge m ounti ng nut) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7 -59 99A0676 Pa r ts pack et ([...]

I- 16 Ser vice Manual[...]

J8 J9 JT2 1 5 +50V 5V GND 3.3V +25V J25 J22 J10 2 1 3 4 6 8 10 5 7 9 11 J13 2 1 3 4 6 5 7 J14 2 1 J15 12 13 2 1 3 4 6 8 10 5 7 9 11 J18 2 1 J27 16 18 14 12 8 4 10 6 2 15 17 13 11 7 3 9 5 1 J20 2 1 3 4 6 8 5 7 9 J21 31 2 4 J28 23 1 J23 2 1 21 0 9 8 7 6 5 4 3 1 J26 2 1 3 4 2 1 3 4 J5 21 3 J6 2 1 3 J4 21 3 J3 81 2 3 4 5 6 7 9 10 11 12 J2 81 2 3 4 5 6 [...]