TROY Group Print Server PocketBasic manual

PocketBasic Print Server Installation and User’s Guide Part Number 40182-120 Revision A[...]

Notice TROY GROUP, INC. SPECIFICALLY DI SCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNE SS OF THIS PRODUCT FOR A PARTICULAR PURPOSE. TROY shall not be liable for any errors contained in this manual or for any damages resulting from loss of use, data, profits, or any incidental or consequential damages arising from the us e of TROY produ[...]

User’s Guide Document #40182-120 Rev. A TABLE OF CONTENTS Introduction ............................................................................................. 1 Package Contents .................................................................................... 1 Installation Requirements ...................................................[...]

User’s Guide Document #40182-120 Rev. A 1 TROY Installation Instructions (For use w ith TROY PocketBasic Print Serv ers) Introduction The TROY PocketBasic is a com pact print server that plugs directly into the parallel port of your printer. This print server supports and automatically senses both 100baseTX Fast Ethernet and 10baseT Ethernet netw[...]

User’s Guide Document #40182-120 Rev. A 2 Installation Requirements  A printer or plotter that uses a Centronics 36-pin female parallel port connector used to receive print data  A PC using the Windows Operating System with a CD-ROM drive  An Internet connection through a cable or DSL modem , or an external dial-up or ISDN modem (for onl[...]

User’s Guide Document #40182-120 Rev. A 3 Hardware Setup 1. Plug the print server directly into the parallel port (36-pin female connector) on your printer. No a dditional data cable is required. 2. Plug the power adapter into a suitable power outlet, and then connect the power cable to the print server. Verifying Successful Installation 1. Plug [...]

User’s Guide Document #40182-120 Rev. A 4 Verifying the Connection to the Printer NOTE : Before attempting to print, it is very important to verify the connection between the print server and the printer. If this connection is not good, you will not be able to print! To verify the connection, make sure that both the print server and the printer a[...]

User’s Guide Document #40182-120 Rev. A 5 LED Indicators The back edge of the TROY print server provides LED indicators (Light Emitting Diodes) for easy monitoring. The following table defines the function of each LED. Label Color State Status ON The unit is receiving power. P OWER O RANGE OFF The unit is not receiving power. ON The unit is trans[...]

User’s Guide Document #40182-120 Rev. A 6 Management Methods TROY offers a variety of ways to configure and monitor the printer server using one or more of the following utilities: ExtendView Utility  used for advanced configuration of the print server, and allows you to configure for TCP/IP and AppleTalk settings.  uses a 32-bit graphical [...]

User’s Guide Document #40182-120 Rev. A 7 Configuration Console  a comma nd-line-oriented console.  contains some advanced features not available through ExtendView or the Web Browser Interface.  the default password is ACCESS.  can be accessed via TELNET or via a direct connection to the Serial Server’s serial port.  type HELP f[...]

User’s Guide Document #40182-120 Rev. A 8 Microsoft Windows Network Configuration The following configuration procedures are designed for Windows 95/98/ME/2000/NT/XP/2003 Server operating systems. 1. Insert the CD supplied with your print server, click on Install Software , and then click on Install ExtendView . Follow the on- screen instructions[...]

User’s Guide Document #40182-120 Rev. A 9 8. Click the Windows Start button, select Settings , and then Printers ( Start , then Printers and Faxes if you are using Windows XP). 9. Right-click on the printer you wish to associate with the network port, and then select Properties . 10. If you are using Windows NT/2000/XP, go to the Ports tab. If yo[...]

User’s Guide Document #40182-120 Rev. A 10 Macintosh Network Configuration The TROY print server supports the AppleTalk protocol running over Ethernet (also known as EtherTalk). This capability allows Macintosh computers to print jobs to a printer simultaneously with jobs from Windows, UNIX, NetWare, and other computers. TROY print server AppleTa[...]

User’s Guide Document #40182-120 Rev. A 11 AppleTalk Configuration (OS 10.x) 1. If you have not done so already, set the name of your computer by going to the Applications folder*, selecting System Preferences , and then Sharing . Ty pe in the computer nam e in the Network Identity section (you can also set the IP address here if you want). 2. Tu[...]

User’s Guide Document #40182-120 Rev. A 12 Troubleshooting This section describes procedures for troubleshooting problems you m ay encounter with the TROY print server, and is divided into the following sections:  Installation Problems  Intermittent Problems  Protocol-Specific Troubleshooting If you have followed the steps in th is secti[...]

User’s Guide Document #40182-120 Rev. A 13 b. If the self-test does not print, then there is possibly a hardware problem. Double-check the connections. If you still cannot print, then make sure that your printer is capable of printing text, PCL or PostScript (the self-test will not work unless one of these is possible). Some examples of printers [...]

User’s Guide Document #40182-120 Rev. A 14  If you have a bridge or router located between the TROY print server and the host computer, ma ke sure that the device is set up to allow the print server to send and receive data from the host. For example, a bridge can be set up to only allow certain types of Ethernet addresses to pass through (a p[...]

User’s Guide Document #40182-120 Rev. A 15 TCP/IP Troubleshooting If you are using TCP/IP and cannot print to the print server, and you have checked the hardware and netw ork as described in the previous steps, then check the following ( it is always a good idea to try creating a another print queue to eliminate the possibility of setup errors ):[...]

User’s Guide Document #40182-120 Rev. A 16 AppleTalk Troubleshooting If you cannot print from an AppleTalk for Macintosh computer, you have checked the hardware and network as described in the previous steps, then check the following:  Make sure that you are running Phase 2 AppleTalk and that you have selected the correct network interface fro[...]

User’s Guide Document #40182-120 Rev. A 17 Loading New Firmware (Using the TCP/IP Update Utility) NOTE : The firmware can also be upgraded using the X Admin32 Utility by downloading the software and procedures from http://www.troygroup.com . 1. Run the TROY Wireless Update utility for TCP/IP. The About Update for TCP/IP window will be displayed. [...]

User’s Guide Document #40182-120 Rev. A 18 3. Verify that the file(s) are correct, and then click on OK . The utility will start searching for qualified print servers present on the network. 4. When the search process is complete, click on OK to continue. A list of found devices will be displayed.[...]

User’s Guide Document #40182-120 Rev. A 19 5. Select the desired PocketBasic to be upgraded, click on the green icon, or click on UPDATE  START . The firmware update process will begin automatically as soon as the PocketBasic is ready.[...]

User’s Guide Document #40182-120 Rev. A 20 6. When the PocketBasic is ready, the firm ware upgrade will begin. The IP address of the PocketBasic as well as the file you are loading will be displayed. 7. The update log will be displayed when the update process is finished. Click on Close to continue.[...]

User’s Guide Document #40182-120 Rev. A 21 Obtaining Technical Assistance TROY technical support is available to assist you with any questions concerning the setup, operation, or maintenance of your TROY print server. Worldwide Web Support Located at < http://www.troygroup.com >, the TROY web site provides answers to many comm on technical [...]

User’s Guide Document #40182-120 Rev. A 22 Returning Products If you need to return a TROY product for any reason (failures, incorrect shipments, etc.), follow the steps below: 1. Contact the TROY Technical Support group at (304) 232-0899 to request a Return Goods Authorization (RGA) number (for North and South American custom ers), or call +49-7[...]

User’s Guide Document #40182-120 Rev. A 23 Contacts Corporate Headquarters TROY Group, Inc. 2331 South Pullman Street Santa Ana, CA 92705 USA (949) 250-3280 Technical Support North and South America U.S. 48 contiguous States: (800) 332-6427 Canada, Alaska, Hawaii, and South America: +1-304-232-0899 E-Mail: < technicalsupport@troygroup.com >[...]

User’s Guide Document #40182-120 Rev. A 24 Safety and Regulatory Notices For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harm ful interference in a residential installati [...]

User’s Guide Document #40182-120 Rev. A 25 For European Users This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. TROY Group cannot be responsible for any failure to satisfy the protection requirements res[...]

User’s Guide Document #40182-120 Rev. A 26 Declaration of Conformity (FCC) Manufacturer: TROY Group, Inc 2331 South Pullman Street Santa Ana, California 92705 USA Telephone: (949) 250-3280 Product: PocketBasic - Ethernet Print Server Model No.: TROY1003 TROY Group, Inc. of Santa Ana, California, declares that the above- referenced product has bee[...]

User’s Guide Document #40182-120 Rev. A 27 Declaration of Conformity (CE) Manufacturer: TROY Group, Inc 2331 South Pullman Street Santa Ana, California 92705 USA Telephone: (949) 250-3280 Product: PocketBasic - Ethernet Print Server Model No.: TROY1003 TROY Group, Inc. of Santa Ana, California, declares that the above- referenced product, to whic[...]