Vertical Communications SCS 8212N manual

R DXP , DXP Plus, and FX Series Digital Comm unications System MUTE SHIFT SPEAKER INTERCOM TRNS/CNF TAP HOLD OPER TUV PRS WXY DEF ABC QZ MNO JKL GHI 0 8 7 9 3 2 1 # 6 5 4 R 2 ABC 1 3 DEF 6 MNO 5 JKL 4 GHI 7 PRS 8 TUV 9 WXY # 0 * SPEAKER MESSAGE TRNS/CONF HOLD MUTE TAP R Non-LCD Station User’s Guide MUTE SHIFT SPEAKER INTERCOM TRNS/CNF TAP HOLD OP[...]

CERTIFIED ISO 9001 Accredited by the Dutch Council for Accreditation for certification and registration activities. C E R T I F I C A T I O N Comdial's Quality Management System Is Certified T o The ISO 9001 Standard. A C C R R E I S T R R A E D D I T E G ANSI-RAB This user’ s applies to the followin g system and telephone models: System Mod[...]

Contents 1 Introducing The Telephone ........................... 1 – 1 1 . 1 U s i n gT h i sG u i d e ............................... 1 – 1 1 . 2 O v e r v i e w ...................................... 1 – 2 1.3 Using Y our Speakerphon e ......................... 1 – 3 1.4 Kno wing Y our T elephone’ s Functions ............... 1 – 7 1 .[...]

5 T r a n s f e r r i n gC a l l s ................................... 5 – 1 5 . 1 T r a n s f e r r i n gC a l l s — S c r e e n e d ...................... 5 – 1 5 . 2 T r a n s f e r r i n gC a l l s — U n s c r e e n e d ................... 5 – 2 5 . 3 M a k i n gA H o tT r a n s f e r ........................... 5 – 3 6 C o n f e r [...]

11 Troubleshooting Your Telephone ..................... 1 1 – 1 I ndex ............................................. I n d e x– 1 Q u i c kR e f e r e n c eG u i d e ..................... Q u i c kR e f e r e n c e – 1 GCA70–313 Contents Contents – 3[...]

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Intr oducing The T elephone 1.1 Using This Guide This user’ s guide describes your Comdial Impact telephone and tells you ho w to use it. The sections in this introductory chapter help you become familiar with your telephone’ s controls and indicators. The remaining sections are titled as follows: 1.2 Overvie w 1.3 Using Y our Speakerphon e 1.4[...]

For your con venience, a troubleshooting chart is provided in the follo wing chapter: 10 T roubleshooting Y our T elephone There is a quick referenc e chart in the follo wing chapter: A ppendix A Quick Ref ere nce Guide 1.2 Overvie w This user’ s guide cov ers f i v e dif ferent telephone models. The ov erall operation of each of the telephones i[...]

1.3 Using Y o ur Speakerphone On the speakerphone-equipped models, the microphone and loudspeak er are farther a way from you than when you use a handset. Both the signal from the loudspeak er and the signal to the microphon e must be strengthened. When microphones and loudspeakers are close together (such as in a speakerphone), additional amplif i[...]

Speakerp hone User Guidelines – Both parties cannot talk at the same time. Y ou must wait for silence out of your loudspeaker before talking. Y ou must stop talking to hear the other party . – Background noise may pre v ent the sound-acti v ated switches from operating properly . A vo id placing the speakerphone where it will detect sounds from[...]

2 ABC 1 3 DEF 6 MNO 5 JKL 4 GHI 7 PRS 8 TUV 9 WXY # 0 * SPEAKER MESSAGE TRNS/CONF HOLD MUTE TAP R Message Button* T AP Button* T ransfer/Conference Button* Speaker Button* Mute Button* Hold Button* Dialpad* Line Buttons, DSS/BLF Buttons Programmable Buttons T elephone Speaker Handset V olume Down SCS001 V olume Up Microphone Opening Intercom Button[...]

imp001 Speaker Dialpad MUTE SHIFT SPEAKER INTERCOM TRNS/CNF TAP HOLD OPER TUV PRS WXY DEF ABC QZ MNO JKL GHI 0 8 7 9 3 2 1 # 6 5 4 R Tra n sf er / Conference Button Message Wa i t i n g Light Hold Button T AP Button Intercom Button Speaker Button Mute Button Shift Button V olume Down Line Buttons, DSS/BLF Buttons, Programmable Buttons Handset Micro[...]

1.4 Knowing Y our T elephone’ s Functions Y our telephone provides man y versatile features for your use. These features are explained in terms of what the y allo w you to do. Refer to sectio n 1.5, Under standing What The Lights Mean , for information about the lights associated with your telephone’ s buttons. Hold Button • Places a line or [...]

Speaker (not a vailable on 8112N and 8212N) • Sounds distant party’ s v oice. • Sounds ringing and call-in-progress tones. Speaker Button (not a v ailable on 8112N and 8212N) • T urns your speaker on or of f. • Disconnects a call when you are on a handsfree call. • Ends or cancels programming. T AP Button • Recalls dial tone or genera[...]

1.5 Understanding What the Lights Mean The lights (LEDs) on your telephone indicate the status of lines, features, and intercom. Next to a Direct Station Sele ct (DSS)/ Busy Lamp Field (BLF) button: • Steady red = station is in use. • Flashing red = station is r ecei ving a call. • W inking red = m essage-waiting light set for you by station [...]

Abov e the SPEAKER butt on: • On steady (with telephone on hook and busy) = speakerphone mode is acti v e. • On steady (with telephone on hook and idle) = background music is turned on. • Flashing = feature viewing and programming is in progress. Abov e the MUTE b utton: • On steady = called party cannot hear your con v ersation. Abov e the[...]

1.6 Adjusting The T elephone P edestal (Models 8212S and 8212N only) Y our telephone has an adjustable pedestal to allow you to select the most comfortable viewing ang le. When you recei ve the telephone, the pedestal is in its lowest position—flush against the pedestal. • To adjust the pedestal, 1. Grasp the rear of the pedestal base firmly wi[...]

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Ans wering Calls 2.1 Answering Outside Calls A call that rings on an outside line will sound long, single-tone b ursts and will light the l ine status light. If the installer enabled ringing line preference at your station, an orange light flashes ne xt to the line that your station will answer when you lift the handset; a red light will flash for [...]

2.3 Answering Subdued Off-Hook V oice A nnouncement (SOHV A) Calls Y our installer can set your speakerphone to recei v e a Subdued Of f-Hook V oice Announcement (SOHV A). This feature allows an intercom caller to break into your call by making an announcement through your handset recei v er . (This means that if you are on a speakerphone call, you[...]

Making Calls 3.1 M aking C alls The 8212N and 8112N telepho nes require that you lift the handset before performing any operations with the telephone. When using the 8212S, 8112S, and 8124S, ho we v er , y ou may do one of three things in order to use the telephone: lift the handset, press the INTERCOM button, or press the SPEAKER button. 3.2 Diali[...]

• To automatic ally dial a speed dial number stored a t one of the programmable buttons on your station (8112N and 8212N), 1. Lift handset and press TA P . 2. Press preprogrammed speed dial b utton (line selection is usually a part of the stored speed dial number), —OR— press SHIFT button, then press preprogrammed button (to choose a number s[...]

3.3 Dialing Manually Y ou can manually dial a number ov er any telephon e line you select. Or , if the installer assigned a prime line or the idle line preference fea ture to your speakerphone, it will automatically select a line for use when you lift the handset. • To dial an outside number manually, 1. Lift handset or press line button and dial[...]

• To later redia l the saved number, 1. Lift handset or press line button. 2. Press SA VE NUMBER REDIAL button (sys tem automatic ally dials the number that you sav ed earlier). 3.4.1 Using The Automatic Redial Feature (8124S, 8112S and 8212S only) If your station has the multiple automatic redial feature enabled, you can place up to 10 numbers i[...]

• To interrupt the re dialing procedure so that you can use your telephone to make a call, NO TE: Y ou can only do this if the suspend automatic redial feature is enabled. 1. While your telephone is in the process of dialing a number , press the A UTOMA TIC REDIAL button twice . This trea ts the number as answered, and the n puts the number bac k[...]

3.6 W aiting For A Line (Queuing) If all the lines in a line group are b usy , you can p lace your telephone in a queue to aw ait an idle line. When you share a line with another telephone and the line is busy , you can place your telephone in a queue to aw ait the idle line. • To queue for a line group, 1. L ift handset or press INTERCOM . 2. Di[...]

(The following instructions assume a tone-fir st default setting. Any user can chang e a call to voice announce signaling by pr essing the INTERCOM button a gain after dialing the exten sion number or by pr essing the DSS b utton again.) • To manually cause t he other telephone to ring, 1. L ift handset or press INTERCOM . 2. Dial extension numbe[...]

3.8 Camping On At A Busy Station And W aiting For An A utomatic Callbac k If you call another statio n and recei ve a busy tone or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is av ailable. This is called “camping on at a station.” Please note that you can camp on to only one [...]

3.9 Camping On At An Idle Station And W aiting For An A utomatic Callbac k If you call another station and hear ringing b ut recei v e no answer , you can press a button that will cause the system to ring your telephone when any a cti vity is initiated at that station. • To camp on at a station for which you hear ringing but receive no answ er, 1[...]

3.10 Camping On At A Busy Stati on And W aiting For An Answer (Call W aiting) If the telephone you hav e called is busy , you can send a call-waiting tone to the telephone and w ait on the line for an answer (you must b e using the handset for this feature to work). • To activate call waiting when you hear a busy tone, 1. Dial ✳ 6 (called party[...]

3.11 Making A Subdued Off-Hook V oice A nnouncement (SOHV A) Y ou can make a subdued voice announcement to another station that is of f-hook and b usy on a call if the system is arranged to provide this feature. Y our telephone pro vides a SOHV A button for this purpose. Y ou decide whether to deli v er a SOHV A m essage, camp on at that station, s[...]

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Placing Calls On Hold 4.1 Holding Calls Y ou can place a call on hold and pick it back up a short time l ater . W ith a regular hold, you can pick up the held call at your telephone or another user can pick up the call. W ith an e xclusi v e hold condition, you must pick up the held call at your telephone; no other t elephone has access to it. The [...]

• To place a call on exclusive hold, 1. Press HOLD twice and hang up handset. • To retrieve an exclusive hold, 1. Press line button of held call (b utton with flashing light), or press TA P (if station does not ha ve line appearance). • To place a call on hold at another te lephone, 1. Press INTERCOM . 2. Dial ✳ 90 . 3. Dial extension numb [...]

4.2 P arking Cal ls Y ou can place a call on hold in the system so that any station that does not hav e line appearance for the c all can answer it. Y ou accomplish this by placing the call in one of nine park orbits, where the call remains until it is a nswered. If the call is not answered within a s pecified period of time, the system will se nd [...]

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T ransferring Calls 5.1 T ransferring Calls—Screened Y ou can answer a call at you r telephone and tran sfer it to another telephone. If you first identify the caller to the party recei ving the transfer (gi ving that user the opportunity to prepare for the call), you hav e made a screene d transfer . If the telephone to which you are transferrin[...]

5.2 T ransferring Calls—Unscreened Y ou can answer a call at your speakerphone and transfer it t o another telephone. If you transfer the call without first announcing it, you hav e made an unscreened transf er . If the telephone to which you are transferring the call is busy , you must recov er the call yourself or choose one of se v eral option[...]

5 . 3 M a k i n gAH o tT r a n s f e r A hot transfer is a type of screened transfer . T o perform a hot transfer , you voice annou nce the transfer ov er the speake r of the telephone that you want to recei v e the transfer , and release the call to that telephone. The system handled the release in a w ay that does not require the called party to [...]

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Conferencing Calls 6.1 Conf erencing T elephones T og ether When your join your speakerphone together with se v eral other telephones on the s ame call, the result is called conferencing. When using the DXP system, you can make conference calls that in v olv e up to fi v e parties, including you as the orig inating party , in any co mbination of ou[...]

• To retrieve a line from hold and bring tha t party back into the conference , 1. Press TRANSFER/CONFERENCE . 2. Press line button. 3. Press TRANSFER/CONFERENCE . NO TE: If all the conf erence circuits are b usy , you will not be able to add a party to the conference. • To drop out of a conference call between you and two outside lines (creati[...]

Using The Other T elephone Features 7.1 Blocking V oice-Announce Calls Y ou can prev ent voice announcements from sounding o v er your telephone speaker if you wish. This feature also blocks subdued of f-hook voice annou ncements. • To block vo ice-announced calls, 1. Press INTERCOM . 2. Dial ✳ 2 . • To un-block v oice-announced c alls, 1. Pr[...]

7.2 Diver ting Incoming Calls T o Another Station Call di ve rting permi ts you to send an incomi ng call to another stati on you hav e prev iously designated. Y ou c an di vert an incoming call to the designated station whether you are b usy or idle. Y ou must program a CALL FOR W ARD button (using the instructions in the prog ramming section) on [...]

7.3 Forwarding Calls Y ou can permanently forward the calls that normally ring at your telephone to another telephone. Y ou can forward just your prime line an d intercom calls, or you can forward all of your calls. T o remind you that your calls are being forwarded, y our telephone will sound a short ring bur st each time the system forw ards a ca[...]

7.4 Listening T o A Call Over The T elephone Speaker (Gr oup Listening) The 8124S, 8112S, and 8212S speakerphones gi v e you the option of turning on the speak er in your speakerph one while you ha v e the handset lifted. The distant party’ s voice then sounds ov er the speaker as well as ov er the handset; ho w e ver , only you handset microphon[...]

7.6 Setting A Do Not Disturb Condition At Y our Station The Do Not Disturb (DND) feature keeps calls from ringing at your speakerpho ne, and makes your station appear b usy to intercom calls. If your installer has programmed your station to have this feature, you can enable it a s needed. Generally , callers cannot o verride this feature. The y hea[...]

7.7 Setting The V olume Contr ol The volume control on you r telephone is a multipurpose control y ou can use to set the volume of the ringer , the speaker , the handset, the headset, background music, and the group listening mode. Y ou can either press and hold do wn the VO L U M E U P or VO L U M E D OW N but t o n t o automatically step through [...]

• There are eight speaker loudness levels (not available o n 8112N and 8212N telephones) . Set these levels for the curr ent call as follows: 1. While on a call and in speakerphone mode, press VO L U M E U P or VO L U M E D OW N once for each change in loudness that you desire. • There are at least eight handset loudne ss levels t hat you can s[...]

• To set a permanent speaker, headset, handset, or g roup listening loudness for all future calls, 1. Press INTERCOM . 2. Activ ate speaker , headset, handset, or group listen mode to be affected. 3. While in that mode, press VO L U M E U P or VO L U M E D OW N to adjust loudness. 4. Dial ✳✳ 7 or press a preprogrammed VO L S V b utton to hold[...]

7.9 Using Backgr ound Music NO TE: This f eature is not available on the 8112N and 8212N telephones. If the telephone system supplies background music, you can turn it on at your speakerphone while i t is on-hook and idle. The system automatically turns background music off during calls and v oice announcements. NO TE: The system can pro vide music[...]

7.10 Using The IMIST Module Impact SCS 8212S and 8212N telephones equipp ed with the optional IMIST module can support an IST dev ice (modem, F AX machine, industry-standard telephone, etc.) in addition t o the telephone. Depending on system programming, you can use the IST de vice to make outgoing calls and recei ve incoming calls. The functionali[...]

Sending And Receiving Non-V e rbal Messages 8.1 Using The Messaging Feature If the system installer designates your speakerphone as a central message desk or programs it to have message-wait originate ability , you can turn on the message-waiting light of an y other telephone. This light lets that telephone user kno w that you ha ve a message for h[...]

8.2 L ighting The Me ssage-W aiting Light • To turn on the message-waiting light (and a broken dial tone) at an idle telephone, 1. Press INTERCOM . 2. Dial ✳ 3 . 3. Dial extension number of station you wish to alert. The message-waiti ng light of that station will flash. • To turn off the message wait ing light at a busy or idle station, 1. P[...]

8.3 Sending LCD Messa ges Y ou can set system-supplied messages at your station to be receiv ed and displayed by a calling LCD speakerphone. These messages gi ve the caller information on your telephone status. Get a list of the av ailable messages from the attendant and write on the blank chart on the ne xt page. • To turn on LCD messaging, 1. P[...]

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Pr ogramming Y our T elephone 9.1 Programming For Speed Dialing Speed dialing is a feature that lets you: • store and dial outside numbers using one or two butto ns, • store and dial intercom numb ers, • store frequently used feature codes. Y our can store numbers for speed dialing at the following locations: • any p rogrammable b utton tha[...]

9.2 Storing Speed Dial Number s • To store an outside number a s a speed dial number, NO TE: Programming o verwrites existing speed dial numbers at b utton locations. 1. Press INTERCOM . 2. Dial ✳✳ 1 . 3. Press programmable button or dial pad button to choose storage location (remember , to access second le v el storage at a programmable butt[...]

9.3 Storing DSS Number s • To store an inter com number at a DSS button, NO TE: Storing DSS numbers at b utton locations will ov erwrite any previously stored numbers. 1. Press INTERCOM . 2. Dial ✳✳ 3 . 3. Press programmable button to choose DSS location. 4. Dial extension number . 5. Press next location b utton and store ne xt DSS number . 6[...]

9.4 Storing Feature Buttons If you find that you are using certain features often, yo u can create feature access b uttons to make op erations easier . S ome features you may want to use frequently are defined as follows: Account Code Button (A CCT) —allows you to enter an account code for call record purposes. A utomatic Call-Back Button (CAMP) [...]

Y ou can store f eature access codes at programmable buttons to pro vide yourself with one-b utton access t o features that you u se often. The Quick Refer ence Guide at the end of this book contains a list of feature codes. • To create a feature access but ton, 1. Press INTERCOM . 2. Dial ✳✳ 3 . 3. Press programmable button to choose stor ag[...]

9.5 Storing The Response Message Button Y ou may program a RESPONSE MESSA GE button, which allo ws you to send an LCD message to a caller who has initiated a SOHV A or intercom call from an L CD telephone, or to send an LCD message t o another LCD telephone that you call and recei ve a b usy signal or no answer . Af i x e d RESPONSE MESSA GE bu tto[...]

Operating Y our T elephone With A DSS/BLF Console 10.1 Operating Y our T elephone With A DSS/BLF Console The IB24X, IB48X, and IB64X consoles have additional b uttons and status lights tha t exte nd the memory b utton capa bility of a compani on telephone. Y ou can program the buttons for automatic dialing (speed dial) or direct statio n selection [...]

10.1.1 Accessing The Button Levels The IB24X and IB48X DSS/BLF consoles hav e four le ve ls of button s, quadrupling the consoles’ button capacity . The f our buttons at the bottom of each console allo w you to select which button le v el is currently acti v e. T o change button le v els, press one of the b uttons at the bottom of the console. Th[...]

T r oubleshooting Y our T elephone Symptom Possible Ca use INTERCOM light flashin g. Y our messaging i s set. Press INTERCOM ,t h e nd i a l #0 2 and hang up. Station is ringing with ringer of f HOLD light flashing with no line on hold. Another telephone has acti v ated your message wait ing light. Press INTERCOM a n dt h e np r e s s HOLD to retri[...]

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Index A A c c e s sC o d e s ,S t o r i n g ............................ 9 – 4— 9 – 5 A c c e s s i n gT h eB u t t o nL e v e l sO nD S S / B L FC o n s o l e s ........ 1 0 – 2 A d j u s t i n gT h eT e l e p h o n eP e d e s t a l ........................ 1 – 1 1 A n s w e r i n gC a l l s....................................... 2 – 1[...]

Do Not Disturb Condition, Setting At Y our Station ............ 7 – 9 D S S / B L FC o n s o l e s ,A c c e s s i n gB u t t o nL e v e l sO n ............ 1 0 – 4 D S SN u m b e r s ,S t o r i n g .................................. 9 – 4 F F e a t u r eB u t t o n s ,S t o r i n gT h e....................... 9 – 4—9 – 5 F o r w a r d i[...]

O O u t s i d eC a l l s , A n s w e r i n g ................................ 2 – 1 P P a r k i n gC a l l s .......................................... 4 – 3 P e d e s t a l , A d j u s t i n g .................................... 1 – 1 1 Personal Ringing T ones, Setting Y our ...................... 7 – 8 P l a c i n gC a l l sO n H o l d .[...]

Subdued Off-Ho ok V oice Announcement, Responding T o ...... 2 – 2 T T elephone Pedestal, Adjusting The ....................... 1 – 1 1 T r a n s f e r ,M a k i n gAH o t ................................. 5 – 3 T r a n s f e r r i n gC a l l s ...................................... 5 – 1 T r a n s f e r r i n gC a l l s — S c r e e n e d [...]

Appendix A Quic k Ref erence Guide This chart pro vides you with a quick re ference guide of the feature dialing codes. If you wish, you can detach this sheet and keep it near your telephone to serve as a stand alone reference. Remember , chapter 9 describes ho w to program these codes on your telephone at unused programmable button s. Further , t [...]

F eature Enable Code Disable Code Button Mnemonic Call F orward, Ring—No Answer , All Calls INTERCOM ✳ 54 INTERCOM #5 FWDRA Call F orward, Ring—No Answer , Personal Calls INTERCOM ✳ 53 INTERCOM #5 FWDRP Call P ark, Orbit 91–99 INTERCOM ✳ ( 91–99 ) PA R K 1–9 C a l lP a r k ,P i c kU p INTERCOM # ( 91–99 ) PA R K 1–9 Call Pick Up[...]

F eatur e Enable Code Disable Code Button Mnemonic Line Pick Up From Any Station, Zones 1–4 INTERCOM 65–68 T AFS1–4 Line Pick Up From Any Station, All Zones INTERCOM 69 TA F S ✳ Meet Me Answer Page INTERCOM 7 8 MMEPG Message W aiting INTERCOM ✳ 3 + extension no. INTERCOM # 3 + extension no. MSGWT Message W ait Retrie v al #0 0 Night T ran[...]

F eatur e Enable Code Disable Code Button Mnemonic Speed Dial, System ✳ 100 ✳ 599 Speed Dial, Programming INTERCOM ✳✳ 2 Station Lock INTERCOM # 04 +c o d e LOCK T rack er P age, Send INTERCOM ✳ 8 TRA CK T rack er P age, Recei v e INTERCOM # 8 + orbit code T rack er P ager Use INTERCOM # 07 INTERCOM # 06 Vo l u m e S a v e INTERCOM ✳✳ [...]

NO TES[...]

NO TES[...]

NO TES[...]

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This manual has been dev eloped by Comdial Corporation (the “Compan y”) and is intended for the use of its customers and service personnel. The information in this manual is subject to change without notice. While e very e f fort has bee n made to eliminate errors, the Company disclaims liability for any dif ficu lties arising from the interpre[...]

Charlottesville, V irginia 22901-2829 R World Wide W eb: http://www .comdial.com/ Printed in U.S.A. GCA70–313.04 8/97[...]