Wacom Cintiq 24HD Touch manual

User’ s manual Contents Index Contents 1 Index 1 Cintiq (DTK-2400) Setting up Using the display stand Using the pen Customizing the pen Using the pen display Customizing the pen display Using the Radial Menu Application-specific settings FA Q s T roubleshooting[...]

Contents Index Contents 2 Index 2 Cintiq 24HD User’ s Manual V ersion 1.0, Rev F1711 Copyright © Wacom Co., Ltd., 20 11 All rights reserved. No part of this ma nual may be reproduced except for y our express personal use. W acom r eserves the right to r evise this publication without obligat ion to provide notif ication of such changes. W acom d[...]

Contents Index Contents 3 Index 3 TABLE OF CONTENTS About the manual 5 UNPACKING YOUR CINTIQ 6 Unpacking your product 6 Box contents 8 SETTING UP YOUR CINTIQ 10 System requirements 10 St e p 1: H a rd wa re installation 11 Step 2: Software installation 14 GETTING TO KNOW YOUR CINTIQ 15 Pen display features 15 Front view 16 Rear view 17 Pen features[...]

Contents Index Contents 4 Index 4 T R OUBLESHOOTING 70 T es ting Cintiq 71 T es ting controls and input tools 72 T esting the hardware control buttons 72 T esting the ExpressKey s 73 T esting the T ouch Rings 73 T esting a pen 74 Display trou bleshooting 75 General display problems 75 VGA problems 77 Pen tablet tr oubleshooting 78 General problems [...]

Contents Index Contents 5 Index 5 ABOUT THE MANUAL This manual provides quick access to information abou t Cintiq. The information is common to Windows and Mac compu ters and Windows sc reen cap t ures ar e shown, unless otherwis e noted. • Go directly to t able of contents or index topics by clicking on t hem. • Use the navigation contr ols to[...]

Contents Index Contents 6 Index 6 UNPACKING YOUR CINTIQ Y our Cintiq interactive pen display comes pr e-asse mbled with the pen display mounted on the Cinti q display stand. The product parts and accessories ar e packed together in the accessories box. T o avoid damage, see the instructions on the following pages before setting up and using Cintiq.[...]

Contents Index Contents 7 Index 7 3. Ca ref u ll y rem o ve C in t iq f rom t he b ox . Holding the lower part of the display support arms near the display stand base, li ft and move this pr oduct while also supp orting the base of the stand. Important: Do not attempt to lift Cintiq by yourself. Each person should use both hands to secure ly grasp [...]

Contents Index Contents 8 Index 8 BOX CONTENTS After unpacki ng your product , ensure the box contents are complete. Pen, with personaliza tion rings Pen stand AC power adapte r and cable Cintiq interactive pen display & Cintiq display stand, pre-assembled (DVI-I to DVI-D Du al-Link, DisplayPort, and USB cables are pre-installed. DisplayPort ca[...]

Contents Index Contents 9 Index 9 Notes: Some configurations may include additional CD s or DVDs containing application software. T o install, see the instructions for those CDs or DVDs. Save the packing mate rials and package box for use when shipping or storing Cintiq. When packing Cintiq for tra nsport, ad just incline to a flat position. Al way[...]

Contents Index Contents 10 Index 10 SETTING UP YOUR CINTIQ Y our Cintiq interactive pen display functions as both a display and a pe n tablet. Follow the instructions below to complete the har dware and soft ware installation. System r equir ements Step 1: Hard ware installation Step 2: Softwar e installation SYSTEM R EQUIREMENTS Make sure your com[...]

Contents Index Contents 11 Index 11 S T E P 1 : H A RD W A RE I N ST A L L A T IO N In this step, install the video, USB, and power cables. Important: Never connect or disconnect the vide o or power cables while your computer or pen display are power ed on. This can damage the display or vide o card. 1. T ur n off your computer . 2. Determine if yo[...]

Contents Index Contents 12 Index 12 Cintiq cabling diagram – A – DVI-I to DVI-D Dual -Link, DisplayPort, or DVI-I to VGA Video card: DVI, DisplayPort, or VGA – C – DC input. Conn ect to display stand extension cable. AC – D – Power adapter Caution Do not co nnect or disco nnect the video or power cables while Cintiq or your computer a r[...]

Contents Index Contents 13 Index 13 8. T ur n on your computer . The interactive pen disp lay will automatically inst all as a default monitor . 9. As necessary , configure the display control panel settings for the pr oper size and color r esolution. For best resu lts, set Cintiq to the maximum (nat ive) r esolution of 1920x1200. See the Important[...]

Contents Index Contents 14 Index 14 STEP 2: SOFTWAR E INSTALLATION Save your work and close all open applications. T emporarily disa ble any virus protection programs. 1. Insert the Installation CD into you r computer’ s CD -ROM drive. If the s oftwa re installer menu does not automatically display , double-click on the I NSTALL icon located on t[...]

Contents Index Contents 15 Index 15 GETTING TO KNOW YOUR CINTIQ The Cintiq interactive pen displ ay combines the benefits of a Liquid Crystal Display (LCD) w ith the control, comfort, and productivity of W acom ’ s cordless, battery -free p en technology . This gives you a direct pe n- on-screen interface for your computer . The basic components [...]

Contents Index Contents 16 Index 16 FR ONT VIEW Status LED • When using pe n in active area of the pen display , lights blue when the pen tip, eraser , or side switch are pressed. • LED will not light unless the USB cable is plugged into an active USB port and a video signal is present. Power LED • Lights blue when power has been supplied to [...]

Contents Index Contents 17 Index 17 REAR VIEW Next step: Review the pen features and learn about the Cintiq di splay stand . Then, if you have not already done so, move on to setting up your Cintiq . On Screen Display (OSD) controls Use for adjusting the display setting s. Security slot Pen tether attachment poin t One on each side . Connection po [...]

Contents Index Contents 18 Index 18 PEN FEATUR ES Important: Use only the pen that came with your product, or a W ac om accessory pen specified for use with the Cintiq 24HD. Other pe ns may not function pr operly . See a vailable parts a nd accessories . Also, the Cintiq pen tip is specifically de signed for use with the Cintiq pen displ ay . The t[...]

Contents Index Contents 19 Index 19 USING THE CINTIQ DISPLAY STAND The Cintiq display stand is designe d to support th e weight of your Cintiq interactive pen display . • Cintiq can accommodate a variety of uses and work ing styles. Use the stand to adjust the working position of Cintiq so as to best meet your needs thr oughout the day . • Y ou[...]

Contents Index Contents 20 Index 20 DISPLAY STAND FEATUR ES Locate Cintiq on your desktop or other stable work surface. Select a le vel display stand location wher e Cintiq will not tip or fall. T ake some time to fa miliarize yours elf with the disp lay stand com ponents. Incline levers One on each side. Use to adjust display height and incline . [...]

Contents Index Contents 21 Index 21 DISPLAY STAND LOCATION Select a location on your desktop or other work surf ace that is level and stable. This product wei ghs approximately 29 kg (64 lbs). Any table or platform on which this pr oduct is in stalled must be able to support the combin ed weight of the Cinti q in teractive pen display and Cintiq di[...]

Contents Index Contents 22 Index 22 After placing Cintiq in its primary locati on, you can shift the unit to dif fer ent positions. For those who prefer a mor e immersive environment, Ci ntiq has been designed so th at you can work with the pen display overhanging your desktop. 1. Adjust height and in cline so the pen display is slightly above and [...]

Contents Index Contents 23 Index 23 3. Readjust the pen display he ight and incline a s needed. 4. When you are done working, use the incline levers to raise the pen dis play and then push Cintiq b ack onto your desktop. Always make sur e this pr oduct is fully supported by your desk top when you are not actively working with Cintiq. Readjust heigh[...]

Contents Index Contents 24 Index 24 ADJUSTING DISPLAY HEIGHT AND INCLINE Y ou can adjust the pen display he ight and incline to best meet your needs thr oughout the day . T o change incline or viewing angle , face the front of the pen display and gr asp it on the left and right side at approximately the same height as the incline levers. Use your f[...]

Contents Index Contents 25 Index 25 When repositi oning Cintiq , face the front of t he pen display and grasp it on both si des. •U s e t h e incl ine levers to adjust height and viewing angle. • The viewing angle will change as the pen display moves through an arc cr eated by the support arms. • The display support arms lock in place when mo[...]

Contents Index Contents 26 Index 26 USING A KEYBOAR D WITH CINTIQ Extend the pen di splay support legs to allow for pl a cement of a keyboard or ot her input tools beneath th e pen display unit. • The support legs are located beneath the pen display unit, one at each lower cor ner . Flip out and then push up slightly on each leg until it clicks i[...]

Contents Index Contents 27 Index 27 CABLE R EPLACEMENT The connection cables (DVI-I to DVI-D Dual-Link, Displa yPort, USB, and power) come pre-installed on your Cintiq. If using a DisplayPort connection , access the DisplayPort cable by re moving the back cover from the display stand. 1. Remove the screws (qty 4, Phil li ps) from the back cover of [...]

Contents Index Contents 28 Index 28 There may be times when you will need to r emove or replace a connection cable. For example: • When using a VGA connection , you must re move the DVI-I to DVI-D cable and replace it with the provided DVI-I to VGA cable. • When mounting Cintiq on a VESA mounting arm, and you wish to use the exis ting cables th[...]

Contents Index Contents 29 Index 29 3. Raise the display support arms to the vertical locked position. Adjust the pen display incline as needed for adequate clearance. From the r ear of the pen display , unclip and lift away the cab le connector covering. 4. Remove the screws (qty 2, Phillips) from the support arm cover which houses the cable you w[...]

Contents Index Contents 30 Index 30 WORKING WITH YOUR CINTIQ The Cintiq interactive pen display and Cintiq display st and were designed for a wide range of flexibility and er gonomic work approach. The design allows you to quick ly adjust Cintiq to a different height and position whenever the need arises. Experiment by adjusting display height and [...]

Contents Index Contents 31 Index 31 • Periodically shif t your gaze from your compu ter and focus on other objects withi n the ro om. This will help to relax your eyes. • Use a gentle grip when working with the pen. T ake short breaks between tasks to stretch and relax your muscles. • Alternate tasks throughout the day . Minimi ze awkward pos[...]

Contents Index Contents 32 Index 32 CONFIGURING CINTIQ FOR HANDEDNESS During the instal lation proces s, you were p rompted to ch oose a default configuration for Cin tiq based on whether you are right- or left-handed. The config uration you chose was used to determine the default settings for the ExpressKeys and T ouch Rings. However , you can use[...]

Contents Index Contents 33 Index 33 USING THE GRIP PEN The cordless, battery-fr ee pen senses the amount of pressur e and tilt you apply to the tip. Holding the pen Positioning Clicking Dragging Using the side switch W orking with pressur e sensitivity Drawing with tilt Erasing HOLDING THE PEN Hold the pen like you would a normal pen or pencil. Ma [...]

Contents Index Contents 34 Index 34 POSITIONING CLICKING T o position the screen cursor , move the pen slightly above the Cintiq display screen without touching the scr een surface. Press the pen tip on the display scr een to make a selection. Note: Calibrating the pen display ensures corr ect alignment of the scr een cursor with th e pen tip. If t[...]

Contents Index Contents 35 Index 35 DRAGGING USING THE SIDE SWITCH The pen comes equipped with a side switch. This sw itch has two customizable functions that can be selected by rocking the switch in either direction. Y ou can use the si de switch whenev er the pen tip is within pr oximity (5 mm (0.2 inch)) of the display scr een surface. Y ou do n[...]

Contents Index Contents 36 Index 36 DRAWING WITH TILT The pen display recognizes when you tilt the pen from ve rtical to incline positions. Tilt can be used to control line shape and thicknes s in supporting applications. Visi t our web site for a listing of a pplications that support tilt . See product information . ERASING In supporting applicati[...]

Contents Index Contents 37 Index 37 PEN DISPLAY CONTR OLS T o improve your workflow in graphics or other applic ations, Cintiq features Expr essKeys and T ouch Rings. While using the pen with your dominant hand, you can simultaneously use your other hand to operate the ExpressKeys or T ouc h Rings. T ouch Rings Slide your fing er over the T ouch Ri[...]

Contents Index Contents 38 Index 38 USING THE HARDWAR E CONTR OL BUTTONS Press a button to quickly launch the W acom tablet cont rol panel or an on-scr een keyboard, or to display a diagram of your curr ent Cintiq settings. Pr ess the button again to toggle off the function. Notes: Y ou may notice a slight delay in r esponse time, depending on the [...]

Contents Index Contents 39 Index 39 USING THE EXPR ESSKEYS Press individual keys to perform fr eq uently used functions or keystr okes. Expr essKeys can also b e used to modify your pen or other input tool properties as you work. Default settings are shown by Expr essKey number below . Consider some of these ways to use the ExpressKeys: • Set a k[...]

Contents Index Contents 40 Index 40 USING THE T OUCH RINGS Slide your finger around the ring to zoom in or out, scroll up or down, or to issue t he assigned keyst roke functions. By default, the T ouch Ri ngs enable you to zoom in most graphics applications and to scroll in other applications. Y ou can also set them to issue cu stom keystrokes. For[...]

Contents Index Contents 41 Index 41 W ORKING WITH MULTIPLE MONITORS When working with Cintiq and additional monitors on the same system, the screen cursor movement on the standard monitors will depend on your system configuration. If a second monitor is connected in mirror mode, bo th Cint iq and the other monitor will show identical images and scr[...]

Contents Index Contents 42 Index 42 ADJUSTING THE DISPLAY Use the Cintiq controls to adju st a variety of display settings. Factory presets, auto-sync, and user settings On Scr een Display (OSD) settings Power savi ng FACTORY PRESETS, AUTO-SYNC, AND USER SETTINGS Factory presets : For optimal display quality , se t your video card to a resolution o[...]

Contents Index Contents 43 Index 43 ON SCR EEN DISPLAY (OSD) SETTINGS The OSD function enables you to optimize a varie ty of pen display settings at the touch of a button. Use the OSD controls, located on the upper edge of the unit, to make adjustments. • T o open or exit the OS D menu, pres s the M ENU button. • Use the selection buttons to na[...]

Contents Index Contents 44 Index 44 Menu options are availa ble when you open the On Scre en Display . L ANGUAGE options allow you to choose the langua ge in which to display the OSD menu. OSD P OSITION options include: •V ERTICAL . Adjusts the vertical position of the OSD menu w indow . •H ORIZONTAL . Adjusts the horizontal position of the OSD[...]

Contents Index Contents 45 Index 45 POWER SAVING Cintiq conforms to VESA power saving guidelines. When used with a Display Power Management Signa lin g (DPMS) compliant comp uter or video car d, the display will au tomatically comply with the below power saving parameters. When power -saving functions are in effect, the scr een display is darker th[...]

Contents Index Contents 46 Index 46 CUSTOMIZING YOUR CINTIQ After mastering the basics of using your pen and interactive pen displa y , you may want to customize t he way Cintiq works. This chapter describes how to adjust your pen display and input tool settings. Advanced users can learn how to furt her optimi ze Cintiq by c reating application-spe[...]

Contents Index Contents 47 Index 47 CONTR OL PANEL OVERVIEW Use the W acom T ablet control panel to customize your Cintiq or input to ols. When you open the control panel, an icon for the Grip Pen or ot her input tool is displayed in the T OOL list. The a ppropriat e tabs are displayed. T o customize, make changes to the tab controls. Experi ment w[...]

Contents Index Contents 48 Index 48 Contro l panel lists and tabs : The control panel T ABLET , T OOL , and A PPLICATION lists allow you to select the pen display or tablet, tool, or application for which you want to change settings. Note: The A PPLICATION list is for advanced users. It is not nece ssary to select or add applications in or der to c[...]

Contents Index Contents 49 Index 49 CALIBRATING THE PEN DISPLAY For optimum performance, you must calibrate the pen di splay to align the scr een cursor with th e position of the pen on the display screen. This is requir ed to compensate for viewing angle, and to adjust for parallax . Set Cintiq in its working positi on, then follow the below pr oc[...]

Contents Index Contents 50 Index 50 CUSTOMIZING THE PEN Use the pen when opening the W acom T a blet contro l panel. The pen will be selected in the T OO L list and the appr opriate tabs wil l be displayed. If not aut omatically se lected, choose the pe n from the T OOL list. Select a tab and choose fr om the available options. W acom offers a numb[...]

Contents Index Contents 51 Index 51 ADJUSTING TIP FEEL AND DOUBLE-CLICK T o adjust the tip sensitivity of your pen, select the P EN tab. Customizes the am ount of pressure needed to clic k, draw , or ink. T o create broad brush strokes or to click with a light touch, use a S OFT tip setting. For maximum control while drawing thin lines, use a F IRM[...]

Contents Index Contents 52 Index 52 ADJUSTING ERASER FEEL T o adjust the eraser sensitivit y of your pen, select the E RASER tab. ADVANCED TIP AND ERASER PRESSUR E SETTINGS T o further customize tip or eraser pressure settings, select the P EN or E RASER tab and click on the D ETAILS ... button. Options within th e F EEL D ETAILS dialog box enable [...]

Contents Index Contents 53 Index 53 CUSTOMIZING TOOL BUTTONS Select the P EN tab to change the functions assigned to the side switches and tip of your pen. Select the functio n to perfo rm when pressing the upper or lower side swit ch. The selected function occurs when you bring the pen tip w ithin 5 mm (0.20 inch) of the display screen surface w i[...]

Contents Index Contents 54 Index 54 CUSTOMIZING TILT SENSITIVITY T o adjust the tilt sensitivity of your pen, select the P EN tab. Tilt sensitivity determines how far you have to tilt the tool to produce the maximum tilt ef fect. Y ou need to tilt the pen less at high sensitivity than at low sensitivity . Visi t the W acom web site for a list of a [...]

Contents Index Contents 55 Index 55 CUSTOMIZING THE EXPRESSKEYS T o customize the ExpressKeys, select the E XPRE SS K EYS tab. Each key can be customized to perform a Display T oggle, modifier , keys troke, or other function. Important: Some applications can override and control the Expr essKey functions. For details, see using applicat ions integr[...]

Contents Index Contents 56 Index 56 CUSTOMIZING THE T OUCH RINGS T o customize the T ouch Rings, sele ct the T OUCH R ING tab. T ouch Ring function s can be modified to issue zooming, scrolling, or custom keystr oke actions. Important: Some applications can override and control the T ouch Ring functions. For details, see using applicat ions integr [...]

Contents Index Contents 57 Index 57 BUTTON FUNCTIONS Customize Cintiq for the way you like to work. Simply use the W acom T ablet control panel to change the button function that is assigned to a pen t ool button, ExpressKey , T ouch Ring, or Radial Menu setting. Button function options may vary , depending on your pen displa y model. Not all optio[...]

Contents Index Contents 58 Index 58 FUNCTION NAME DESCRIPTION K EYSTROKE ... Enables you to simulate keystr okes Select this op tion to display the D EFINE K EYSTROKE dialog box. Enter a keystroke or keystroke combination in the K EYS entry bo x. Keystroke combinations c an include le tters, numbe rs, functi on keys (suc h as F3) and modifier keys [...]

Contents Index Contents 59 Index 59 FUNCTION NAME DESCRIPTION R ADIAL M ENU Displays a Radial Menu on your screen. Each level o f the hierarchical menu consists of eight menu slices which may cont ain various features and options to choose fr om. B ACK Simulates the B ACK command in brow ser applications. F ORWAR D Simul ates the F ORWARD command i[...]

Contents Index Contents 60 Index 60 FUNCTION NAME DESCRIPTION O PEN /R UN ... Opens a dialo g box where you can select a specific application, file, or script to launch. I NK T OGGLE (Mac.) T oggles t he “ink in any applica tion” function of Ink on a nd off. Ink automati cally recognizes and co nverts yo ur handwriting into text and inserts it [...]

Contents Index Contents 61 Index 61 FUNCTION NAME DESCRIPTION P REC I S IO N M ODE Changes the ma pping around the pen tip po sition such that you must move the pen farther for the screen curso r to cover a specific dist ance on the dis play screen. This feature can be ver y useful for t he precise control of pen or brush strokes. D ISPLAY T OGGLE [...]

Contents Index Contents 62 Index 62 FUNCTION NAME DESCRIPTION M ODE T OGGL E ... T oggles betwee n pen mo de and mouse mode . When using Cintiq on a multiple monitor system, this enable s you to use your pen to contr ol the other monitors in mouse mode. When first se tting a pen b utton to M ODE T OGGLE ..., the M OUSE M ODE dialog box is displayed[...]

Contents Index Contents 63 Index 63 FUNCTION NAME DESCRIPTION T AB LET PC •T ABLET PC I NPUT P ANEL (T a blet PCs and Windows systems that su pport the T ablet PC Input Panel.) Opens the T ablet PC inpu t panel w hen you press a tool button set to this funct ion. •J OURNAL (Windows 7 and Vista, and T a blet PC system s that include Mic rosoft J[...]

Contents Index Contents 64 Index 64 USING AND CUSTOMIZING THE RADIAL MENU The Radial Menu is a circular pop-up menu that pr ovid es quick access to editing, navigation, media control functions, and more. • Set a tool bu tton or ExpressKey to the R ADIAL M ENU function. Pr ess the button to display the Radial Menu centered at the scr een cursor po[...]

Contents Index Contents 65 Index 65 W ORKING WITH DISPLAY T OGGLE A Display T oggle feature is availabl e only on multiple monitor systems. Set an Express Key or pen side switch to the D ISPLAY T OGGLE function. Then press that button to toggle the screen cursor between Cintiq and your other displays. For example, Cintiq can be used as a pen displa[...]

Contents Index Contents 66 Index 66 APPLICATION-SPECIFIC SETTINGS Y ou can customize your tools for use with a particular application. For example, you may prefer a firm pen tip pressur e setting in one application and a soft pressur e setting in another . The A PPLIC ATION list enables you to add an ind ividual applicatio n to the list and then cu[...]

Contents Index Contents 67 Index 67 CREATING AN APPLICATION-SPECIFIC SETTING First choose the pen display and input tool for which you want to create an applicat ion-spec ific setting. Then click on the A PPLICATION list [ + ] b utton. After adding an application, its icon appears in the A PPLICATION list whenever the r espective tool is selected i[...]

Contents Index Contents 68 Index 68 W ORKING WITH MULTIPLE TOOLS The W acom T ablet control panel is designed to help you customize and ke ep track of the settings for your Cintiq tools. The tool you use to open the control pa nel is automatically selected, and the appropriate tabs for that tool are displayed. T o add a different tool to the T OOL [...]

Contents Index Contents 69 Index 69 RENAMING THE TABLET IN THE TABLET LIST Within the contr ol panel T ABLET list, double-click on the pen display icon. If desired, enter a new name to be used for the pen display icon.[...]

Contents Index Contents 70 Index 70 TROUBLESHOOTING Most of the time your interactiv e pen display will wo rk flawlessly . But if you are having tr ouble, W acom recommends you do the following: 1. If the W acom driver failed to load properl y , first perform the recomme nded action in any err or message that may appear on your scre en. If that doe[...]

Contents Index Contents 71 Index 71 T ESTING CINTIQ 1. If the interactive pen display power LED does not light, check the following: • First verify that the light on the power adapter is on. If the light is not on, check that the power cable is properly conn ected between the powe r adapter and an active AC outlet. • Check that the power adapte[...]

Contents Index Contents 72 Index 72 5. Check the hardwar e control buttons. See t esting contr ols and input tools and te s t i n g t h e h a r d w a r e control buttons . 6. Check the ExpressKeys. See t esting contr ols and input tools and testing the Expr essKeys . 7. Check the T ouch Rings. See t esting controls and input tools and testing the T[...]

Contents Index Contents 73 Index 73 T ESTING THE EXPRESSKEYS 1. With the D IAGNOSTICS dialog box open, observe the T ABLET I NFO column as you te st each ExpressKey . Be sure to select the Cintiq unit you are testing fr om the T ABLET I NFO column. 2. T est the keys by pressing them on e at a time. Each time you pr ess a key , its number is shown n[...]

Contents Index Contents 74 Index 74 T ESTING A PEN 1. While observing the P OINTING D EVICE I NFO column, bring your pen within 5 mm (0.2 inch) of the display screen. A value for P ROXIMITY , the D EVICE N AME , D EVICE T YPE , and a D EVICE S/N (serial number) should be displayed. Be sure to select the Cintiq unit you are testing fr om the T ABLET[...]

Contents Index Contents 75 Index 75 DISPLAY TR OUBLESHOOTING If you encounter problems with the display portion of the i nteractive pen display , refer to the following tables. Y our problem may be de scribed here and you can try the solution of fered. For mor e information about color issues, see the documentation that came with your operating sys[...]

Contents Index Contents 76 Index 76 An ‘out of range’ message appears briefly on the display screen. • The input signal fr equency is inco rrectly set or not compatible with the interactive pen display . Set the refr esh rate to a vertical frequency that is compatible with your pen display . If your video card driver supports adjustment of th[...]

Contents Index Contents 77 Index 77 VGA PROBLEMS The display ripples or fli ckers. • Op en the OSD menu and se lect the A UTO A DJUST option. Then, if necessary , manually adjust pitch a nd phase. • V erify that the display adapter or video card matches the specificat ions for the interactiv e pen displa y . • Adjust the refr esh rate in the [...]

Contents Index Contents 78 Index 78 PEN TABLET TR OUBLESHOOTING If you encounter problems with the tablet portion of the interactive pen display , see the follo wing tables. Y our problem may be described her e, and you can try th e solution of fered. See the pen display Read Me file for the latest information updates. For additional information, v[...]

Contents Index Contents 79 Index 79 The pen selects everything or will not stop drawing. Open the W acom T ablet control panel and go to the P EN ta b . M o v e t h e T IP F EEL slider toward F IRM , or select D ETAILS ... and incr ease the C LICK T HRE SHOLD setting. If this does not help, see t esting controls and input tools . Double-clicking is[...]

Contents Index Contents 80 Index 80 The pen side switch does not work. Be sure you are using only the pe n that came with your product, or a W acom accessory pen specified for use with the Cintiq 24HD. Other pens may not function pr operly on the pen display . Be sure to pr ess the side switch when the pen tip is within 5 mm (0.2 inch) of the pen d[...]

Contents Index Contents 81 Index 81 The line you are drawing does not line up with the location of the scr een cursor . T o function properly , some applicatio ns requir e that the pen be set to pen mode. Make sure the pen has not been toggled to mouse mode. If you have set the pen to pen mode and the pr oblem still exi sts, then you may have a cor[...]

Contents Index Contents 82 Index 82 WINDOWS-SPECIFIC PR OBLEMS Y ou suspect the pen disp lay prefer ences may be corrupted, or want to make certain that all settings are at their factory defaults. Use the W acom T ablet Preference File Utility to work with prefer ences. Close any open applications. Click the START icon and select A LL P ROG R AM S [...]

Contents Index Contents 83 Index 83 MAC-SPECIFIC PROBLEMS At startup, a d ialog box appears telling you that either the driver failed to load or the pen display prefer ences have not yet been created. The tablet porti on of the pen display was not d etected at start up. Make sure the USB interface cable is securely connected to an active USB port o[...]

Contents Index Contents 84 Index 84 Ink does not work correctly with the pen display . There may be a pr oblem with the Ink preferences. Remove the damaged pr efer ence files as follows. They will be r e-created wh en you enable handwriting recogn ition. 1. Open S YSTEM P REF E REN C E S , choose S HOW A LL and select I NK . Then turn off handwriti[...]

Contents Index Contents 85 Index 85 T ECHNICAL SUPPORT OPTIONS If you have a problem with your Cintiq intera ctive pen display , first check the appropriate install ation section in this manual to make sure the unit is installed correctly . Then review the t roubleshooting procedur es. If you cannot find the answer in this manual, you ma y find upd[...]

Contents Index Contents 86 Index 86 OBTAINING DRIVER DOWNLOADS W acom periodically updates the tablet software driver to maintain compatibil ity with new products. If you are having a compatibility problem betw een Cintiq and a new hardwar e or softwar e pr oduct, it may be helpful to download a new softwar e driv er (when available) fr om the Inte[...]

Contents Index Contents 87 Index 87 FREQUENTLY ASKED QUESTIONS This section provides answers to some of the mor e commonly asked qu estions about Cintiq. T o br owse more F AQs, visit the W acom web si te for your region. Will Cintiq work in all applications? What software applications support Cintiq features? Can I have Cintiq and a mouse connecte[...]

Contents Index Contents 88 Index 88 Can I use older W acom input tools with Cintiq? Pens and accessories are generally specific to the product model they c ome with, so they may not be inter changeable. V isit the W acom web site for your r egion and check the Customer Care Knowled ge Base for details. The installer is asking for a passwor d. What [...]

Contents Index Contents 89 Index 89 CARE AND MAINTENANCE This section pr ovides ti ps for the car e and main tenance of your Cintiq interactive pen display . Caring for Cintiq Replacing the pen nib CARING FOR CINTIQ Keep the Grip Pen and the Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen and cause excessive wear to th[...]

Contents Index Contents 90 Index 90 REPLACING THE PEN NIB The pen nib (tip) will wear with no rmal use. Excessive pressur e will cause it to wear more quickly . Replace the nib when it gets too short or develops a flat point. 1. Unscrew the pen stand base to access the nib r emoval tool and replacement nibs. 2. Clasp the old nib and pull it straigh[...]

Contents Index Contents 91 Index 91 OTHER USEFUL INFORMATION This section includes instructions on how to mana ge your Cintiq pr eference s, unin stall the product so f tw are , a nd mo re . Removing Cintiq from the display stand Mounting Cintiq on the display stand Using an alternate m ount or stand Uninstalling Cintiq Managing preferences Install[...]

Contents Index Contents 92 Index 92 REMOVING CINTIQ FR OM THE DISPLAY STAND The Cintiq interactive pen displ ay has been specifically designed for use when mounted on the Cintiq display stand. However , there may be times when it will be necessary to remove the pen display fr om the stand. For example, you may want to locate th e pen display on a s[...]

Contents Index Contents 93 Index 93 2. Prepar e the pen display . Adjust he ight and incline so that both display support arms are in their upright, locked position. The pen di splay incline s hould be approximately 45 degrees to the stand base. As a unit, carefully pivot Cintiq and the display stand on the stand base edge so the display can be pla[...]

Contents Index Contents 94 Index 94 4. If using the connection cables in a dif ferent mountin g configuration, pr operly remove them fr om the display stand. See cable replacement . 5. Remove the screws that secur e the support arm br ackets to the pen display . There are 4 Phillips screws per bracket. Save th ese screws for future use. 6. Lift the[...]

Contents Index Contents 95 Index 95 MOUNTING CINTIQ ON THE DISPLAY STAND Follow the below pr ocedure to mount the interactive pen display on the dis play stan d. For example, Cintiq may have been mounted in a specialized location using a suitable VESA mounting arm and you now wish to re tur n the pen display to the display stand. Important: Request[...]

Contents Index Contents 96 Index 96 5. Adjust the incline levers as needed for a proper , flush fit on both arm brackets. Use the appropriate mounting scr ews that came with your product to secu re the support arm brackets to the pen displ ay . There ar e 4 Phillips screws per suppo rt arm bracket. Do not overti ghten or strip the screw thr eads. 6[...]

Contents Index Contents 97 Index 97 7. After you have ensur ed the pen display is pr operly mounted and that the stand operates smoothly , then move Cintiq to your desir ed work location. 8. If the connection cables were previously r emove d from the stand, pr operly r elocate them. See cable replacement . Properly connect the cables to the pe n di[...]

Contents Index Contents 98 Index 98 USING AN ALTER NATE MOUNT OR STAND If using Cintiq in an installation that requi res the us e of an alter nate mounting platform, you can remove the Cintiq display stand from the unit and mount the pen display onto any stand or mounting platform conforming to the VESA MIS-E 100/200 (6 scr ew) standard. Notes: Req[...]

Contents Index Contents 99 Index 99 UNINSTALLING CINTIQ Follow the appropriate pr ocedure below to re move the Wacom driver softwar e and the Cintiq interactive pen display from your system. Important: When you re move the W acom driver softwa re, your interactive pen display will no longer operate with full tablet functionality but w ill continue [...]

Contents Index Contents 100 Index 100 MANAGING PR EFERENCES Use the W acom tablet prefer ences utility to manage yo ur pen display prefer ences for a single or multiple users. Windows : First close any open applications. Th en open the utility by clicking the START icon and selecting A LL P ROG R AM S . Select W ACOM T ABLET and W ACOM T ABLET P RE[...]

Contents Index Contents 101 Index 101 INSTALLING MULTIPLE TABLETS Any pen display or tablet that has been detected on your system will appear as an icon within the W acom T ablet control panel T ABLET list. T o add a new pen display or tablet , connect it to your computer . The system will automatically find the pen display or tablet and initialize[...]

Contents Index Contents 102 Index 102 USING APPLICATIONS INTEGR ATED FOR TABLET CONTR OL Some softwar e applications may be designed to dir e ctly contr ol Expr essKey or T ouch Ring functions. When working in an application that has been integrated in this manner , the ExpressKeys or T ouch Rings may perform dif ferent ly than the function that is[...]

Contents Index Contents 103 Index 103 IMPORTING EXPERT SETTINGS The import expert settings feature enables you to import customized Wacom T ablet control panel settings that have been specified in an XM L (Exten sible Markup Language) file. • Some softwar e developers may cr eate custom settings files which ar e specifically designed to provide o[...]

Contents Index Contents 104 Index 104 PEN AND DIGITAL INK CAPABILITIES IN WINDOWS Microsoft Windows 7 and Vista pr ovide extensive support for pen input. Pen features ar e supported in all versions of Windows 7 and Vista except Windows 7 Starter and Home Basic, and Windows V ista Home Basic. Use Cintiq and your W acom pen for quick, in tuitive resu[...]

Contents Index Contents 105 Index 105 Search the Microsoft web site for enhanced information about digital inking in Wind ows. Y ou can also visit the W acom web site at www .wacom.com/vista Note: The following workarounds in the W acom software driver impr ove performance in Windows 7 and Vis t a: • The Pen Flicks and ‘pre ss-and-hold-to-right[...]

Contents Index Contents 106 Index 106 OR DERING PARTS AND ACCESSORIES To p u r c h a s e available parts and accessories , refer to the W acom pen display Read Me file and see who to call for your region. Y ou can also do the following: • In the USA or Canada , call 1.888.884.1870 (toll-fr ee) or visit W acom’ s web site at http://www .W acomDi[...]

Contents Index Contents 107 Index 107 GLOSSARY Active area . The ar ea of the pen dis play where your Cintiq input tools are detected. Application-specific settings . Cintiq tool and tablet settings that have been customized for individual applications. The W acom T ablet co ntrol panel enables you to customize a tool to behave uniquely in differ e[...]

Contents Index Contents 108 Index 108 Mouse speed . A setting that al lows you to adjust the speed at which your scr een cursor moves when using mouse mode. Nib . The replaceable pen tip. Parallax . The angular distortion of an object’ s po siti on when viewed through glass or other medium. Y ou must calibrate the pe n display to compensate for t[...]

Contents Index Contents 109 Index 109 Tilt sensitive . A quality of the pen tip and eraser that senses the amount of tilt between the tool and tablet. This is used to create natural-looking pen, brush, and eraser strokes in applicatio ns that ar e tilt sensitive. T ouc h Rings . The customizable control rings located on the pen display . See using [...]

Contents Index Contents 110 Index 110 INDEX About the man ual 5 Accessories available 106 ordering 106 Adding a new tool 68 Adjusting, pen display 42 Applications, integrated for tablet cont rol 102 Application-specific settings changing se ttings 67 creating 67 removing 67 working with 66 Auto-sync 42 Box contents 8 unpacking 6 Button functions 57[...]

Contents Index Contents 111 Index 111 ExpressKeys 37 testing 73 using 39 Factory presets 42 F AQs (Frequently Asked Questions) 87 Features display stand 20 pen 18 pen display 15 Front view , pen display 16 Functions, butt on 57 General pr oblems, trouble shooting 78 Handedness, conf iguring for 32 Ha rd w a re co n t ro l b u t to n s testing 72 us[...]

Contents Index Contents 112 Index 112 Rear view , pen display 17 Requirements, system 10 Setting up 10 Settings changing for specific application and tool 67 On Screen Display (OSD) 43 removing 67 user 42 Side switch, using 35 Software driver downloads 86 installation 14 Stand, using alternate 98 System requirements 10 T able t, renaming in T ablet[...]

Contents Index Contents 113 Index 113 W ACOM INTER NATIONAL OFFICES W ACOM T ECHNOLOGY CORPORATION WA C O M E U R O P E G M B H 1311 SE Cardinal Cour t Europark Fichtenh ain A9 V ancouver , W A 98683 47807 Kr efeld U.S.A. Germany T ele phone: +1.36 0.896.9833 Inter net: http://www .wacom.e u Fax: +1.360.8 96.9724 W ACOM CO., LTD. JAPAN T ABLET SALE[...]