Xerox DocuPrint 4090 IPS manual

Xer o x DocuPrint 4050/4090 NPS/IPS T r oub leshoo ting Guid e 721P9 0231 V ersion 8.0 Octobe r 2002[...]

Xerox Cor poration 701 S. A viation B oulev ard El Segu ndo , CA 90245 ©2002 by Xero x Cor poration. All r ights reser ved. Copy ri ght prote ction claimed incl udes all forms and ma tters of co py r ightable mater ial a nd inf or mati on now allowed by statuto r y or judicia l law or hereinafter granted, includi ng witho ut limita tion, m ater ia[...]

Troublesh ooting Guide iii T ab le of contents Safet y . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Laser sa fety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Ozone info rmation: U. S . only . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Table of co ntents iv Troublesh ooting Guide Clearing pap er jams from area 4 . . . . . . . . . . . . . . . . . . . . . . . 4-16 Clearing pap er jams from area 5 . . . . . . . . . . . . . . . . . . . . . . . 4-18 Clearing pap er jams from areas 6 and 6A . . . . . . . . . . . . . . . . 4-20 Clearing pap er jams from area 7 . . . . . . . . . . . . . [...]

v Safety Laser saf ety W ARNING Adjustments, use of controls, or perf ormance of procedures other than those specified herein ma y result in hazar dous light e x posure . The Xero x DocuPr int pr inters are cer tified to comply with the perform anc e stan dard s of t he U .S. Depar tm ent of Healt h, Educ ation, and W elf a re for Class 1 lase r pr[...]

Safety vi Troublesh o oting Gui de Ozone information: U . S. only This pr oduct produces oz one during no r mal oper ation. The amoun t of oz one prod uced depends on copy v olume . Ozone is hea vier than air . The en vironmenta l param eters spe cified in the Xero x installation instructions ensure tha t concentration lev els are with in sa f e li[...]

Safety Trouble shooting Gu ide vii • Ne ver use supplie s or cleanin g materials f or other than their intend ed pur poses . K eep all mat er ials out of t he reach of chil dren . • Ne ver operate the e quipm ent i f you notice u nusual no ises or odors . Disconnect the po wer cord fro m the ele ctrical outlet and call service to correct the pr[...]

Safety viii Troublesho oting Guide Electrical supply This pro duc t sha ll be op erated from the ty pe of e lect r ical supp ly indicate d on the prod uct’ s data plate label. If y ou are not sure that y our elect r ical supply m eets the requ irements, please consult y our local po wer compan y f or advice. This prod uct must be connect ed to a [...]

Safety Trouble shooting Gu ide ix Maintenance Any operat or pr oduct mai ntena nce proce dure s will b e de scr ib ed in the u ser docu menta tion suppli ed with t he pr oduct . Do not carr y out any main ten ance o n the pr oduct , whi ch is no t described in th e customer docume ntation . Bef ore cleaning y our product Bef ore c leani ng this pr [...]

Safety x Troublesh ooting Guide Radio and telecomm unications equipment directive (Eur ope only) Certification to 1999/5/EC Radio Equipment and T elecomm unications T erminal Equipment Directive: This Xe ro x prod uct ha s been sel f-cer t ifie d by Xero x f or p an- Europ ean singl e ter minal connecti on to the analo g pub lic s witched telephone[...]

Safety Trouble shooting Gu ide xi For fur ther information F or more inf or mation on En vironment, Health a nd Saf ety in relati on to this Xer o x product and supp lies, pl ease contact t he f ollowing customer h elp lines: Europ e:+44 1707 35 3434 USA:1 800 828657 1 Canad a :1 800 8286571[...]

Safety xii Troublesh ooting Guide[...]

Troubl eshoo ting Gu ide xiii Intr oduction This gu ide de scr ibes how to solve some specific problems th at ma y oc cur wh en you are using t he X ero x DocuPr in t 4050 /4090 NPS/IPS . About this gui de This gu ide is design ed for Xero x Do cuPr int 4050 an d 409 0 NPS/ IPS operat ors whos e job co nsists of the ro utine op eratio n of one of t[...]

Introductio n xiv Troublesh o oting Gui de • Cha pter 6, “Resolving pr inter pro blems ,” describes p rinter- relate d pro b lems ot her th an pape r jams, and su ggest s correctiv e actions . • Chapt er 7, “Resolving system prob lems,” describes v arious system prob lems and sugges ts correctiv e actions . An ind e x is pro vided at th[...]

Introd uction Trouble shooting Gu ide xv NO TE: Notes are hints that help you per form a task or under stand t he te xt. CA UTION Caution s aler t y ou to an action that could damage har dw a re or softw are. W ARNING W arnings aler t y ou to conditions th at may affect the safety of people. Related p ublicatio ns The Xero x DocuPr int NPS/IPS d o [...]

Introductio n xvi Troublesh ooting Guid e • Submi tting y our Jobs f r om Win dows NT 4 .0 (Q uic kPr int) Quick Ref erence Card • Submitti ng y our Jobs Usi ng Windo w s NT 4.0 Driv ers Quic k Ref er ence Card The docum entati on set al so incl udes an e lectronic v ersion, th e DocuPr int NPS/IPS Interactiv e Custome r Documentatio n CD .[...]

Trouble shooting Gu ide 1-1 1. Calling f or service Bef o re c alling y o ur cu stom er ser vice su ppor t c enter , make sure y ou ha ve r ead this chapter and ha ve t r ied the cor rectiv e actions described here. If the prob lem persists, ga ther the necessary inf or m ation and cal l th e cus tomer supp or t cen ter . Inf o rmation to have on h[...]

Calling for service 1-2 Tro uble shoot ing Gu ide – Pre vious conditio ns under which the applicatio n has pr int ed pr oper l y . Give this inf or m ation t o a cust omer ser vice repr esen tative , who will discuss the informa tion and give y o u an estimated time of arr ival or a ssis t you ov er th e pho ne t o resol ve the problem . Enabling[...]

Trouble shooting Gu ide 2-1 2. T r oubleshooting Xer o x Client Software installation Xero x Cl ient Software is downloaded from the pr in ter controlle r to a net work cl ient works tatio n to en ab le a pr in t comma nd. Refer to the G uide to Submitting Job s from the Client f or more inf or mation. If y ou are unab le to install the X ero x Cli[...]

Troublesho oting Xerox Cli ent Software installa tion 2-2 Tro uble shoot ing Gu ide • V erify that the ccon f file (/usr/ x ero x/nps/client/cconf) con tains the de f a ult pr i nter con trol ler na me th at most re cent ly perf or med the client installation. T r y submitting requests to anothe r printer control ler b y using th e ser v er ov er[...]

Trouble shooting Gu ide 3-1 3. T roub leshooting a Novell implementation The tab les in this chapter describe some w a ys to troub leshoot a No vell implem entatio n from th e log mess ages that ap pear in the v ar/ log/DocuPr int. The f ollowing table describes how to trou blesho ot PSER VER problems. T able 3-1. PSER VER problems Problem Probable[...]

Troublesh ooting a Novel l implementat i on 3-2 Tro uble shoot ing Gu ide Log mess age says there is a fa ilure to log i n. Pass word p roblem. • Server does not acce pt unen crypte d logi ns • NPS/IP S does not ha ve the correct pass word . If the serve r is not properly config ured, ent er SET ALLOW UNENCRYPTED PASSWORDS=ON at the se rver con[...]

Troublesh ooting a Nove ll implemen tation Trouble shooting Gu ide 3-3 The f ollowi n g tab le desc ribes troub leshoo ting RP RINTER problems. T able 3-2. RPRINTER problems Problem Probable Cause Resolution Log messa ge says : • "Cannot locat e any Netware prin t server from th e net." • "Re queste d serv er <name> not res[...]

Troublesh ooting a Novel l implementat i on 3-4 Tro uble shoot ing Gu ide[...]

Trouble shooting Gu ide 4-1 4. Clearing paper m isfeeds and jams P aper jams and m isfe eds can be gre atly reduced or eliminate d if y ou use the cor rect type of paper und er the right condi tions. Ref er to Helpfu l F acts About P aper f or inf or mation on pape r selection an d care . Clearing a f eeder tra y fault When pa per is misfed from th[...]

Clearing pape r misfeed s and ja ms 4-2 Tro uble shoot ing Gu ide 3. When t he Ready T o Ope n indicator is lit, pul l the ba r up and out to ope n the tr a y . Pull the tr ay all th e wa y out f or best results. 4. Press th e gr een le v er to un latch th e paper f eeder a ssemb ly .[...]

Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-3 5. Re mov e and discard any par tial ly f ed pape r . Ma ke sure that the pap er supply i s neatl y stac ked a n d that t he stack i s not highe r than t he MAX line on the length g uide. M ak e sure that the length guide is fir mly touching the bac k edge of th e stac k. 6. Latch th e p[...]

Clearing pape r misfeed s and ja ms 4-4 Tro uble shoot ing Gu ide 8. Discard an y pages sent to the sampl e tr ay or un used stac ke r tra y when the pape r jam was d etected. NO TE: If the 46 35/180 IPS d oes not contin ue printing afte r a paper tr a y f ault or aft er paper is load ed, lo wer then r aise the tr a y . The system sho uld resume pr[...]

Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-5 2. Li ghtly moisten a lint- free towel with film remov e r and thorou ghly wipe t h e outsi de surf ace of the f eed belt in the same direct i on as th e ribs on the b elt. (Wiping from side to side mi ght pull the be lt off its tr ack.) A llow a f e w seconds f or the film remo ve r to [...]

Clearing pape r misfeed s and ja ms 4-6 Tro uble shoot ing Gu ide Clearing paper jams P aper sometimes j ams as i t lea v es the f eeder tr a ys or mov es throug h the paper path. Y ou m u st clea r the paper j am bef ore y ou can co ntinue t o pr in t. Th e two ill ustrati ons b elow show the ar eas along t he pap er path in which ja ms ma y occ u[...]

Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-7 Jam displa y on printer console In the e v ent of a jam, the printer con sole displa ys the f ollo w ing inf or mation: • Th e message di spla y describes the ar eas of the printer y ou mu st chec k and clear . • Th e gr aphic displ ay show s the locat ion of t he jams and t he doors[...]

Clearing pape r misfeed s and ja ms 4-8 Tro uble shoot ing Gu ide Interior labels Message labels ar e located inside of the printer a t the poi nt of need. Figure 4-4. Message labels inside the printer Each handle , le ver , or knob y ou use t o clear a paper ja m is bright gr een and mark ed with an arro w in dicating th e dire ction it mo v es. W[...]

Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-9 Printer jam c learance are a s The f o llowing figure shows all areas in which pr inter j ams can occur . NO TE: This di agram conta ins th e jam cl earance are as for both the du al sta c ker (areas 8, 8A, and 9 ) and th e stit cher/ stacker (areas A and B ). The pur pose of th e diagr [...]

Clearing pape r misfeed s and ja ms 4-10 Trouble shoot ing G uide 2. Re mov e a nd disca rd any pape r you find in t he ar eas indicated. 3. Close th e door . 4. Open th e high-capacity fe eder fron t door and loca te area 1A. Are a 1 Area 1[...]

Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-11 5. Re mov e a nd disca rd any pape r you find in the ar ea 1A . 6. Clo se the door an d pre ss the Co ntinue bu tto n to resum e pr int ing. Clearing paper jams from areas 2 and 2A T o clear pa per ja ms fro m area s 2 and 2 A: 1. Open th e middle do or and locate a rea 2. Area 1A[...]

Clearing pape r misfeed s and ja ms 4-12 Trouble shoot ing G uide 2. Lift th e three gre en handles on e by o n e. Each time y ou lift a handl e, r emov e and d iscard an y paper y ou find b eneath the open se ction. 3. Lower the hand les an d clos e the do or . 4. Open th e high-capacity fe eder fron t door and loca te area 2A.[...]

Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-13 5. Lift the gree n handle. Remo ve and discard an y paper y ou find in this area.[...]

Clearing pape r misfeed s and ja ms 4-14 Trouble shoot ing G uide 6. Lo wer the h andle , close t he door , and press the Continue button to r esu me p r in ting . Clearing paper jams from area 3 F ollo w these steps to clear jams in area 3. 1. Open th e middle do or and locate a rea 3.[...]

Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-15 2. Push and hold the g reen handl e to the right (in the di rection of the a rrow ma r ked on it). 3. Remo ve and discard an y paper y ou find in this area. 4. Release the handle , close the doo r , and press th e Continue button to r esu me p r in ting . NO TE: When pa per jam s occur [...]

Clearing pape r misfeed s and ja ms 4-16 Trouble shoot ing G uide Clearing paper jams from area 4 F ollo w these steps to clear ja ms from area 4 . W ARNING The laser saf ety label located on the inside left front door of the printer advises y ou that the panel below it m ust not be removed, except by a servic e repr esentati ve . 1. Open th e midd[...]

Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-17 W ARNING T ake care not to touch an y par ts in this area. They ma y be hot enough to cause burns. 2. With y our l eft hand , mov e and hold the gre en latch to th e r ight (the di rection of th e arrow mark ed on it). With y our right ha nd, pull ou t the large g reen han dle until t h[...]

Clearing pape r misfeed s and ja ms 4-18 Trouble shoot ing G uide 7. Close th e doors (le ft one f irst) and p r ess the Contin ue b utton to resume printing. Clearing paper jams from area 5 F ollo w these steps to clear jams in area 5. 1. Open th e middle do or and locate a rea 5.[...]

Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-19 2. If pape r is caught in the rolle rs betwee n areas 4 and 5, first turn the green kno b in the direction of th e arrow ma r ked on i t. This ensu res that the pa per has comple tely mov ed into area 5, wher e you can rem ov e it witho ut tea r ing it. 3. Push and ho ld the gre en hand[...]

Clearing pape r misfeed s and ja ms 4-20 Trouble shoot ing G uide 4. Re lease t he gree n handl e. 5. Clo se the door an d pre ss the Co ntinue bu tto n to resum e pr int ing. Clearing paper jams from areas 6 and 6A F ollo w these steps to clear jams in areas 6 and 6 A. 1. Open the printer left- most top co v e r . Remo ve an d discard an y paper y[...]

Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-21 3. Open th e top co ver of the high-capaci ty f eeder . (Op en the top cov er of the stac ker , t oo , if the printer console message displa y indicates it needs to be op ened.) 4. Remo ve and discard an y sheets unde r the high-cap acity f eeder co ver . If the printer conso l e messag[...]

Clearing pape r misfeed s and ja ms 4-22 Trouble shoot ing G uide 2. Pull the bloc k-shaped s et separato r tow ard y ou and hold i t in that posit ion.[...]

Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-23 3. Remo ve and di scard an y paper in the duple x tra y . 4. Return the set separator to its up right position. 5. Clo se the door an d pre ss the Co ntinue bu tto n to resum e pr int ing.[...]

Clearing pape r misfeed s and ja ms 4-24 Trouble shoot ing G uide Clearing paper jams from area 8 If y our pr inter has a stitch er/stac ker , see the “Corre cting stack er problems” c hapte r . 1. Open the to p cov er of the output module , as indicated on the gr aphic displa y of the printer co nsole. 2. Remo ve and discard an y paper y ou fi[...]

Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-25 2. Pull the g reen handle down and to the left (in the directi on of the ar row ma r ked o n it) to hold th e assemb ly open whi le y ou remo ve and discard a ny pape r y ou find in this ar ea. 3. Re tur n the han dle t o its or i gina l po sition and c lose t he d oor . 4. Press the Co[...]

Clearing pape r misfeed s and ja ms 4-26 Trouble shoot ing G uide Clearing stitch er/stac ker paper jams (are as A and B) F ollo w these steps to clear stitcher/st ack er jams in areas A and B. 1. Open th e top co v er of the stitch er/stack er and l ocate area A in th e ce nte r . 2. Remo ve and discard t he paper under the pap er guide. The paper[...]

Clear ing paper misfeeds and jams Trouble shooting Gu ide 4-27 5. Remo ve only the set of pages lea ving the stitch er/stack er at the right, an d place it on the output i n the stac k er tra y . Do no t remo ve any other pages fr om this ar ea. NO TE: The pages w ere compiled b y the stitch er/stack er into a set (st apled or not), b ut something [...]

Clearing pape r misfeed s and ja ms 4-28 Trouble shoot ing G uide Figure 4-6. Adjusting scuffer arm weights 1. Scu ff er ar m 2. Clea r all pape r jams, f ollow ing the jam clea rance instr uctions pro vided by the message and g raphic d ispla ys on the p r inter console . 3. Discard an y pages sent to the sample tra y or to a u sed stacke r tra y [...]

Trouble shooting Gu ide 5-1 5. Optimizing print qual ity This chapter discusse s m ethods of chec king and impro ving print quality . NO TE: One w a y to test print quality is to p r int a sample docume nt. F or inf ormation on printing sample documents , ref er to The Gu ide to Config ur ing and Ma naging the System . Pr oduct features that af fec[...]

Optimizing print quality 5-2 Tro uble shoot ing Gu ide Device-dependent operator s Some P ostScript opera tors result in de vice-dependen t P ostScript files . “De vice dep endence” means that de vices ha ving diff erent output cha racteristics ma y produce di ff erent-looki ng output e v en though they us e the sam e softw are. This section do[...]

Optimizing p rint quality Trouble shooting Gu ide 5-3 Gra y shading—settransfer and transfer f unction The P ostScript oper ators settr ansf er and setcolor tra n sf er are used to change the p rocedure f or mapp ing perceiv ed color v alues in the outpu t of the p r int de vice i nto spec ified col or v alues in the P ostScript maste r . P ostSc[...]

Optimizing print quality 5-4 Tro uble shoot ing Gu ide Smooth cur ves —setf lat P ostScript masters tha t use the P ostScript oper ator setfla t prod uce inco ns isten t outp ut acr oss d ifferent P o stSc r ipt pr int ers. setf lat controls cur ve r endering smoothn ess. P ostScript cu r ve oper ators use cubi c Bezier co ntrol poin ts to define[...]

Trouble shooting Gu ide 6-1 6. Resolving prin ter pr ob lems This chapter d escrib es pri nter-rela ted problems other than paper jams, and su ggest s corre cti v e a cti ons. (Refer to “Clear ing pape r misf eeds and j ams” f or inf or mation on pa per jams . Symptom Probable cau se Action Printed sets are n ot stitch ed. Stitche r/stacker is [...]

Res olving pr inter proble ms 6-2 Tro uble shoot ing Gu ide Paper does n ot sta ck eve nly i n the d ual stac ker trays. Scuffer ar m weights are ou t of adjustm ent. If printer ha s adjus table weig hts under the scuff er arms, slide them to the ri ght or the l eft. (Refer to “Clea ring pap er misfeed s and jams” c hapter in th is guide .) If [...]

Trouble shooting Gu ide 7-1 7. Resolving system pr oblems This chapte r describes v ar ious system prob lems and suggests correctiv e actions . NO TE: The synta x f or the actions listed is f or CLI users . If using the GUI, ref er to t he onlin e help for equivalent proce dures. Symptom Proba ble cause Action Blank d isplay: pres sing a key fa ils[...]

Resolving system problems 7-2 Tro uble shoot ing Gu ide No jobs appea r to be prin ting. Queue ing or printin g may be stop ped. • Enter Show Status . • Enter Start Queueing or Printing . Sched uling policy may be First Come First Se rved (FCFS) and the next job may be in eligib le. • Enter Show Scheduling Policy to det ermine cu rrent se tti[...]

Resolving system pro blems Trouble shooting Gu ide 7-3 Job pr ints on t he wro ng paper, or is o therwi se not as expected . Paper in the tray and tray settin gs do n ot match. • Check the tr ays and En ter Show Status . • Change p aper in t he tra y or se t the correct p aper t ype usin g Set Tray . Job ha s a jo b tick et and speci fied vir t[...]

Resolving system problems 7-4 Tro uble shoot ing Gu ide Restarting the system after an error cond it ion whe n printing an IPDS job T o restar t the system after y ou ha v e cleared an error co ndition: 1. Dr ain the p r inter at the host. (F ollo w procedur es f or y our host system.) 2. In an M VS en vironmen t, cancel the FSS (Func tional Subsys[...]

Troubl eshooti ng Guid e INDE X-1 Inde x A area 3, clea ring pa per jams 4-14 – 4-15 area 4, clea ring pa per jams 4-16 – 4-18 area 5, clea ring pa per jams 4-18 – 4-20 area 7, clea ring pa per jams 4-21 – 4-23 area 8, clea ring pa per jams 4-24 area 9, clea ring pa per jams 4-24 – 4-25 areas 1 and 1A, clearing pape r jams 4-9 – 4-11 ar[...]

Index INDEX-2 Trouble shooting Guide N Novel l implemen tation, troubl eshooting 3-1 – 3-3 O oper ation s afet y, Euro pe vii – ix oper ation s afet y, U. S . vi – vii ozone pr oduc tio n infor mation vi P paper clearing jams area 3 4-14 – 4- 15 area 4 4-16 – 4- 18 area 5 4-18 – 4- 20 area 7 4-21 – 4- 23 area 8 4-24 area 9 4-24 – 4-[...]

Index Troubl eshooti ng Guid e INDE X-3 T tran sfer 5-3 tran sfer fu ncti ons 5-3 Tray Unlock butt on 4-1 troubl eshooti ng Novell impleme ntation 3- 1 – 3-3 Xerox Client Softwar e install ation 2-1 – 2-2 X Xerox Client pr int comma nd 2-1 Xerox Client Softwar e, troublesh ooting installation 2-1 – 2-2[...]

Index INDEX-4 Trouble shooting Guide[...]