Zebra Zebra P330i manual

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980459-001 Rev . A P330 i User ’s Manual iii Foreword This manual contains installation and operation informatio n for the Z ebra P330 i Card Printers manufactured by Zebra T echnologies Corpo ration, Camarillo, California. Return Materials Authorization Before returning any equipment to Zebra T echno logies Corporation for in-warranty or out-o f[...]

iv P330 i User ’s Manual 9804 59-001 Rev . A Foreword Copyright Notice © 2004 ZIH Corp. This document contai ns information proprietar y to Zebra T echnologies Corporation. This document and th e information con tained within i s Copyrighte d by Zebra T echnologies Corporation and may not be duplicated in full or in part by any person without wr[...]

Foreword 980459-001 Rev . A P330 i User ’s Manual v T o qualify for this warranty , the printer must be returned to the facto ry or to an auth orized service center . Customers are not re quired to purcha se Zebra supplies (med ia and/or ribb ons) for warranty qualification. If th e use of other manu facturer supp lies has caused any defec t in t[...]

vi P330 i User ’s Manual 980459-00 1 Rev . A Foreword EUROPE: Norway Only: This pro duct is also designed for IT power system with phase to phase voltage 230V . Earth grounding is vi a the polarized, 3-wire power cord. FI: “Laite on liitettävä suojamaadoi tus kosketti milla varustettuun pist orasiaan” SE: “Apparaten skall anslutas till j [...]

Foreword 980459-001 Rev . A P330 i User ’s Manual vii P330 i Printer Model The Zebra Product Number tells a story: Here is a quick revi ew of the Zeb ra Card Printe r Series numberin g an d lettering system to help you. Model numb ers include ide ntifiers that spe cify options using the follo wing letteri ng conventions: Part Number Description P[...]

viii P330 i User ’s Manual 9804 59-001 Rev . A Foreword Icons Throughout t his manual, di ffe rent icons hi ghlight importa nt information, as follows: Note • Indicates information tha t emphasizes or supple ments important points of the main text. Import ant • Advi ses you of information that is essentia l to complete a task, or po ints out [...]

980459-001 Rev . A P330 i User ’s Manual ix Table of Contents 1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Controls, Connectors, and Indicators . . . . . . . . . . . . . . . . . .[...]

Content s (Continued) x P330 i User ’s Manual 980459-001 Rev . A T able of Content s Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Card Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 When to Replace the Cleaning Roller . . . . . . . . . .[...]

Content s (Continued) 980459-001 Rev . A 1 1 /02/2004 P330 i User ’s Manual xi T able of Content s Appendix C • Connecting to a Network . . . . . . . . . . . . . . . . . . . . . 55 Printer Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 External Print Server . . . . . . . . . . . . . . . . . [...]

xii P330 i User ’s Manual 9804 59-001 Rev . A T able of Content s[...]

980459-001 Rev . A P330 i User ’s Manual 1 1 Introduction Thank you for choo sing the Zebra P330 i Card Printer . This manual guides you to effi cient start up and operation of you r new Card Printer . Printer Features The following sh ows the main func tional feature s found on your P330 i Printer . Panel Button Print Head (Optional) Smart Card [...]

2 P330 i User ’s Manual 9804 59-001 Rev . A Introduction Controls, Connectors, and Indicators Controls, Connectors, and Indicators Y our P330 i Printer has an LCD Display Panel and a Panel Button on the front and a power connector , power switch, and interface connector( s) on the rear pa nel. LCD Display Panel Panel Button Power Switch Power Con[...]

Introduction Controls, Connecto rs, and Indicators 980459-001 Rev . A P330 i User ’s Manual 3 LCD Panel The LCD Panel can display t he following me ssages: Message Mode Operational INITIALIZING Scrolling READY Fixed DOWNLOADING DA T A Fixed PRINTING MONO Fixed MAG ENCODING Fixed CONT ACT ENCOD ING Fixed PRINTING CY AN Fixed PRINTING YELLOW Fixed [...]

4 P330 i User ’s Manual 9804 59-001 Rev . A Introduction Controls, Connectors, and Indicators[...]

980459-001 Rev . A P330 i User ’s Manual 5 2 Installation and Setup General Information This section will guide you through the i nstallation and setup of your P330 i Card Printer . This consists of the followin g procedures, which should be performed in the order presented. • Unpacking the Printer • Installi ng the Print Driver So ftware and[...]

6 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Unpacking the Printer Unp acking the Printer Y our P330 i Card Printer ships in a carto n and protec tive ant i-static bag. Keep all packagi ng material in case you need to move or re-shi p the printer . 1. Inspect the shipping container to e nsure that no da mage has occurred du[...]

Inst allation and Setup Unpacking the Printer 980459-001 Rev . A P330 i User ’s Manual 7 5. Lift the pr inter out of the carto n by holdin g it with bo th hands. 6. Please ensure that you have a clean and near ly dust free environment for proper operation and storage of the printer . 7. Make sure the following items are includ ed with your P330 i[...]

8 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Unpacking the Printer If any items are missing, please contact yo ur dealer . T o reorder , please refer to Appendix D of this manual. 8. Remove packing tape securing the prin te r ’ s Main Cover and Card Feeder Cover . 9. Y our P330i Printer ships with wa rning tape where t he[...]

Inst allation and Setup Unpacking the Printer 980459-001 Rev . A P330 i User ’s Manual 9 b. Locate the Print Head protection pad and th e Ca rd Cleaning Cartridge location t ape (see below). c. Release the Print Head Carriage by pushing th e Print Head Carriage Latc h to the left, and raise the Print Head Carriage . It will remain op en at about [...]

10 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Installing the Print Driver Soft ware and Setting Driver Options d. Remove the prin t head protecti on pad. K eep the pad, as well as the other packing material and the shipping carton, in case the printer is shipped or moved. If the original material is lost , a replacement Shi[...]

Inst allation and Setup Loading a Ribbo n 980459-001 Rev . A P330 i User ’s Manual 1 1 • From the main menu of your documentat ion CD, select your desired language and then select “DRIVERS” from the subsequent me nu. The Install W izard will walk you throug h the appropriate steps. • Delete previous versions of the driver and c lean up an[...]

12 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Loading a Ribbon 3. Locate the Ribbon Supply Spindle and the Ri bbon T ake-up Spindle ( see above). Load ribbon onto the supply spin dle (under the pr int head carriage ) flange side i n , and load the empty core (with tape att ached) onto the take -up spindle. Make sure the rib[...]

Inst allation and Setup Loading a Ribbo n 980459-001 Rev . A P330 i User ’s Manual 13 4. Gently press the p rint head carriage down until it is fully lowe red, as shown bel ow . V ery little force i s neccessary to perform this step. Caution • Do not to uch the print head if the printer has been in service within the last 10 minutes. It could b[...]

14 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Installing the Card Cleaning Cartridge Inst alling the Card Cleaning Cartridge The Card Cleaning Cartri dge cleans the cards en tering the printer . The Card Cleaning Cartridge consists of a Cartridge Frame and an Adhesive Roller , which are packed to gether . 1. Remove the Cart[...]

Inst allation and Setup Installing the Card Cleaning Cartridge 980459-001 Rev . A P330 i User ’s Manual 15 4. Locate the slot at the re ar of the Card Cl eaning Cartridge mounting loca tion; see below . 5. Hold the Card Clea ning Cartridge by the exte nded “handle” (so the large arrow on the top is pointing away from you). W ith the cartridge[...]

16 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Setting the Card Thickness Control Setting the Card Thickness Control The Card Thickness Co ntrol is set by the user to adjust th e gap as cards ent er the printer , to prevent double-feeds (whic h coul d cause a jam) or mis-feeds. 1. Open the Card Feeder cover . The cover is hi[...]

Inst allation and Setup Setting the Card Thickness Control 980459-001 Rev . A P330 i User ’s Manual 17 3. There are four de tents to set the po sition of the Ca rd Thickness Contro l. Slide the Card Thickness Control to the position correspon ding to the following: Detent Position Card Thickness Highest 50 mil (1.27 mm) to 60 mil (1.52 mm) 3rd po[...]

18 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Loading Cards Loading Cards This section shows how to load plastic cards into the P330 i Printer . The P330 i can use cards with a range of th ickness from 10 mil (0.25 mm) to 60 mil (1.5 mm). The P330 i Printer can also load and prin t cards fed indiv idually . Information on t[...]

Inst allation and Setup Loading Cards 980459-001 Rev . A P330 i User ’s Manual 19 2. Remove all wrap ping from th e card deck. 3. Holding the card d eck by the sides, hold it vert ically against a flat surface such as a desktop. If the deck is too thick for your hand to hold it comfortably , use about half a deck at a time. 4. Push the stack back[...]

20 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Card Output Hoppe r Card Output Hopper The card output hopper is norma lly extended to receive the pr inted cards. Th e printer may be operated with the card output h opper in its clo sed position; i n this case th e cards will not be collected in t he output ho pper . 1. Pull t[...]

Inst allation and Setup Connecting the Prin ter to your Computer 980459-001 Rev . A P330 i User ’s Manual 21 Connecting the Printer to your Computer The P330i Printer includ es a standard USB interfac e. As an option , the printer can be ordered w ith a 10/100base -T Ethernet Ada pter (in addition t o the USB interface). The Ethernet Adapter can [...]

22 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Connecting Power Connecting Power The P330 i Printer includes an in ternal AC power supply that acc epts nominal input voltag e in the range from 1 10 to 23 0 volts at 50 to 60 Hertz. The pow er source must be grou nded. Depending on specific model num ber , yo ur P330 i Printer[...]

Inst allation and Setup Printing a T est Card 980459-001 Rev . A P330 i User ’s Manual 23 Printing a T est Card W ith ribbon and cards loa ded, your P330 i Printer is ready to prin t. T o check the oper ation of the printer , you should print a te st card. (Printing a test card does not require that the printer be connected to your computer or ne[...]

24 P330 i User ’s Manual 9804 59-001 Rev . A Inst allation and Setup Packing the P330i Printer for Shipment 2. If the printer sti ll has powe r applied an d is turned on, and is still c onnected to the host computer , set the printer’ s power switch (on the back of the print er) to the OFF ( O ) position, and disconnect the interface and power [...]

980459-001 Rev . A P330 i User ’s Manual 25 3 Printing a Card Printing with the P330 i Card Printer is similar to pr inting with any ot her printer in a W indows environment. • The Printer Driver Software is instal led on your computer (see Chapter 2). • The P330i Printer is connected to the po wer source and the computer (see Chapter 2). •[...]

26 P330 i User ’s Manual 9804 59-001 Rev . A Printing a Card Printing a Sample Card Also from the T ools window , the T est Car d can be selected from sev eral pre-loaded sty les. “Single Feed Options ” allows Disabling or Enabling Si ngle Feed Support. • If “Disable Single Feed Supp ort” is selected, when th e P330 i Card Printer runs [...]

Printing a Card Feeding O ne Card at a Time 980459-001 Rev . A P330 i User ’s Manual 27 8. Once you are ready to print, go to the File menu and select Print . 9. If the printer was not sele cted as the default printer , go to the File menu, select Print Setup and choose Zebra P330 i Card Printer from the prin ter names list. Then Close the Print [...]

28 P330 i User ’s Manual 9804 59-001 Rev . A Printing a Card Feeding One Card at a T ime[...]

980459-001 Rev . A P330 i User ’s Manual 29 4 C leaning Cleaning the Printer Clean your P330 i Printer using Pre-Sat urated Cleaning Cards provided. T he regular use o f these cards will clean and ma in tain i mportant parts o f your printer that cannot be reached, including t he Print Head , T ransport Rollers, and optio nal Magnetic Encoder S t[...]

30 P330 i User ’s Manual 9804 59-001 Rev . A Cleaning Cleaning the Printer How to Clean 1. Leave the Printer power on, or turn it on if it was of f. 2. Initiate the cl eaning process b y either of the follo wing methods: • At the printer , press and hold the panel butt on for several secon ds, until the LCD Panel displays the message REMOVE RIB[...]

Cleaning Cleaning the Print Head 980459-001 Rev . A P330 i User ’s Manual 31 8. The long clea ning card will automatically feed into th e printer and the printing p rocess will contin ue. The LCD Pa nel w ill again display the me ssage CLEANING PRINTER . 9. When the clean ing process is complet ed, the lo ng cle aning card will be ejected and the[...]

32 P330 i User ’s Manual 9804 59-001 Rev . A Cleaning Card Cleaning Cartridge Card Cleaning Cartridge Y our P330 i Printer includes a Card Clea ning Cartridge. This item cl eans the cards entering the printer through t he card feeder . T o ensure print quality , the cleaning roller re quires periodic replacement. New cleani ng rollers are includ [...]

Cleaning Card Cleanin g Cartridge 980459-001 Rev . A P330 i User ’s Manual 33 3. Remove the cleaning rol ler from the Card Cleaning Cartridge and discard. 4. Install new cl eaning roller into th e Card Cleaning C artridge. T o avoid contamination, always hold the cleaning ro ller by the e nds. (For replacement cleanin g rollers, please refer to t[...]

34 P330 i User ’s Manual 9804 59-001 Rev . A Cleaning Card Cleaning Cartridge 6. Replace the Card Clea ning Cartridge into the printer: 7. Close the pr inter main cover . Note • DO NOT touch the adhesive roller surface that contac ts the cards. Card Cleaning Cartridge in final position[...]

980459-001 Rev . A P330 i User ’s Manual 35 5 Troubleshooting The table on the next page offers causes and solutions to symptoms rela ted to improper operation. Check the table when experien cing any loss of operation or pri nt quality .[...]

36 P330 i User ’s Manual 9804 59-001 Rev . A T roubleshooting Problem / Desc ription Cause / Soluti on The LCD Panel displays OUT OF CARDS message. 1. Check for cards in the card feeder . If no cards present, load cards. 2. Check that Card Thickness Control lever is properly adj usted (see Loading Cards in Chapt er 2). 3. Press the Panel Bu tton [...]

T roubleshooting Print Quality Issues 980459-001 Rev . A P330 i User ’s Manual 37 Print Quality Issues This section will help you re solve print qualit y problems. The print quality is dependent on several factors. The two most important factor s that will increase your print qua lity are cleanliness and card stock. T o diagnose and fix pri nt qu[...]

38 P330 i User ’s Manual 9804 59-001 Rev . A T roubleshooting Print Quality Issues Possible Cause: • Print Head is dirty . Solution: • Clean the Print Head Possible Cause: • Print Head elemen ts are damaged (e.g., scratched or burnt). Solution: • Call Zebra Custo mer Service for Print Hea d replacement info rmation. Possible Cause: • Ri[...]

T roubleshooting Print Quality Issues 980459-001 Rev . A P330 i User ’s Manual 39 Possible Cause: • Dust or emb edded contamin ation on elemen ts of the Print Head. Solution: • Perform a Cleaning of the Print Head (see Chapter 4). Possible Cause: • Ribbon cart ridge may not b e correctly po sitioned. Solution: • Check that th e ribbon is [...]

40 P330 i User ’s Manual 9804 59-001 Rev . A T roubleshooting Print Quality Issues Possible Cause • Ribbon may not be installed in the printer . Solution: • Check for ri bbon in the printer . Possible Cause • Cards may not meet specifi cations. Solution: • Use a different supp ly of cards. Possible Cause • Print Head elements may be scr[...]

T roubleshooting T roubleshooting the Ethern et Connection and Adapter 980459-001 Rev . A P330 i User ’s Manual 41 T roubleshooting the Ethernet Connection and Adapter Resetting to Fa ctory Default s T o reset the Ethern et Adapter configuration p arameters to the factory defau lts, press the Panel Button and hold it in whil e turning the p rinte[...]

42 P330 i User ’s Manual 9804 59-001 Rev . A T roubleshooting T roubleshooting the Ethernet Connectio n and Adapter 5. If the LED is alternately fl ashing red and green for longer than 2 minu tes, the Ethernet Adapter is in firmware-download mode. This me ans it is waiting for new firmwa re data to be sent before it continues normal fu nctioning.[...]

980459-001 Rev . A P330 i User ’s Manual 43 6 Technical Specifications General Sp ecifications • Full colo r dye-sublimation c ard printing • 25 second s per card single -sided color pri nting (YMCKO) • Monochrome th ermal transfer printing • 4 seconds per card monochrome Ribbon S pecifications • Patented ribbon co re and spindle system[...]

44 P330 i User ’s Manual 9804 59-001 Rev . A T echnical Specifica tions Bar Codes Bar Codes • Code 39, Code 128 B & C with & wit hout check digit • 2 of 5 and 2 of 5 interl eaved • UPC-A, EAN8, and EAN13 • PDF-417 2D bar code and other symb ologies available via W indow s printer driver Font s • Arial and Arial Bold • T rue T [...]

T echnical Specificat ions Bi-Directional Communications Interfaces 980459-001 Rev . A P330 i User ’s Manual 45 Cont act Location for Smart Card ISO St andard 7816 Bi-Directional Commu nications Interfaces •U S B • Built-in Ethern et (optional) Mechanical S pecifications • W idth: 18.2 in (462 mm) • Depth: 9.4 in (239 mm) • Height: 10.1[...]

46 P330 i User ’s Manual 9804 59-001 Rev . A T echnical Specifica tions Options[...]

980459-001 Rev . A P330 i User ’s Manual 47 A PPENDIX A Introduction This Appendix includes operation and maintenance requirements for th e P330 i Printer with th e optional magnetic card stripe en coder . (See Chapter 2 for location of the Magnet ic Card St ripe Encoder .) The magnetic encoder can be set for either high or low coercivit y . Use [...]

48 P330 i User ’s Manual 9804 59-001 Rev . A Magnetic Card Stripe Encoder Sample Encoding Program Sample Encoding Program Refer to the Programmer ’ s Manual (part number 98 001-001). Magnetic Encoder Cleaning The Magnetic Encoder Read/W rite Head is cleaned as part of the printer cleaning process. If the frequency of encoding erro rs increases,[...]

Magnetic Card S tripe Encoder ISO S tandar d Encoding 980459-001 Rev . A P330 i User ’s Manual 49 ISO S t andard Encoding T rack # Field Sep arator T rack Density V alid Characters # of characters 1 ^ 210 BPI* Alphanumeric (ASCII 20~95 † ) 79 ‡ 2 = 75 BPI* Numeric (ASCII 48~62) 40 ‡ 3 = 210 BPI* Numeric (ASCII 48~62) 107 ‡ *Bits per inch [...]

50 P330 i User ’s Manual 9804 59-001 Rev . A Magnetic Card Stripe Encoder ISO S tandard Encod ing[...]

980459-001 Rev . A P330 i User ’s Manual 51 A PPENDIX B This section contains information on the additional operations of a P330 i Printer e quipped with the option al Smart Card Contact S tation. (See Chapter 2 for loca tion.) Introduction Smart Cards can have a built -in microcomputer and/or memory to store fingerprints , voice recognition patt[...]

52 P330 i User ’s Manual 9804 59-001 Rev . A Smart Card Cont act St ation Smart Card Contact S tation Inte rface Smart Card Cont act St ation Interface When a command to t he printer interface sends a card to the Smart Card Contact S t ation, the printer connects the Smart Card Conta ct Stat ion to the female DB-9 connector on the rear of the pri[...]

980459-001 Rev . A P330 i User ’s Manual 53 A PPENDIX C Card printers can be connect ed to an Ethernet network in three ways. Printer Sharing In printer sharing, the printer is con nected locally t o the host comp uter and config ured to be shared to other client computer s. Client computers connect to the printer over the networ k through the ho[...]

54 P330 i User ’s Manual 9804 59-001 Rev . A Connecting to a Network External Print Server External Print Server A stand alone device that acts as a server on the network specifically for rece iving print jobs and passing t hem to the printer . Client computers conn ect to the print server over a network. Internal Print Server Similar to an exter[...]