Zoom ADSL X5 manual

ADSL X5 U S E R’S G U I D E[...]

NOTICE NOTICE NOTICE NOTICE This document contains pr oprietary information pr otected by copyright, and this Manual and all the accompanyi ng hardware, software, and documentation are c opyrighted. No pa rt of this document may b e phot ocopied or rep roduc ed by mechanic al, electronic, or other means in a ny fo rm. The ma nufact urer does not wa[...]

Contents O VERVIEW ................................................................................ 4 C HAPTER 1: I NSTA LLATION I NSTRU CTIONS ............................ 5 I NSTALLING THE X5 ........................................................................... 8 R EMOVIN G THE X5 S OFTWARE ..................................................[...]

Overview 4 Overview The X5 integrates an ADSL modem, a router, and a four-port switch in one device. It includes an advanced firewall, which allows you to control Internet access from your local network, and which protects your local network from unwanted Internet traff ic. With four LA N ports (labeled 1 , 2 , 3 , 4 ), the X5 supports the direct c[...]

Chapter 1: Ins tallatio n Inst ru ctions 5 1 Installation Instructions This chap ter covers t he basic instruct ions need ed to inst all your X5 and connect to the Internet. Th ese instru ctions can be used by those with a Macintosh, Linux, or Window s operating system. If you already installed and connnected your X5 (usi ng the separate Quick Star[...]

6A D S L X 5 U s e r ' s G u i d e If anything is mis sing or damaged, please contact Zoom Cu stomer Support or whoever s old you the modem. In addition, the package may include: • Phone-jack adapter to adapt the phone co rd to a particular phone jack (certain countries only) • ADSL line filter(s) (ce rtain models only) Before You Begin Be[...]

Chapter 1: Ins tallatio n Inst ru ctions 7 • [Optio nal] Netw ork device: You can connect a network device (such as a wireless access point, router, hub, or switch) to the X5 modem. If you plan to connect a network device, be aware that you must first connect at least one of your computers directly to the X5. This will be the computer from which [...]

8A D S L X 5 U s e r ' s G u i d e Installing the X5 Installing the X5 involves four steps: Install ing the Software , Installin g the Ha rdware , Establishi ng Com munication , and Connecting A dditional Compu ters to the Inter net . Step 1: Installing the Software Important! This section is for Windows computers only. If you are using a Maci[...]

Chapter 1: Ins tallatio n Inst ru ctions 9 • If you will be co nnecting a network device (such as a wireless access point, router, hub, or switch): You must install the software on a Windows computer that will be directly connected to the X5. This means that if you have a network device, you should choose a computer to connect to the modem (the a[...]

10 ADSL X5 User's Gui de 4 4 4 4 Click Installa tion Wizard . 5 5 5 5 Click ADSL X5 Modem to start the software installatio n, then click Next when prompted. 6 6 6 6 When the installation is complete, click Finish , then click Exit . 7 7 7 7 Close any applications that may be open, then remove the CD from the CD-ROM drive. 8 8 8 8 Shut down th[...]

Chapter 1: Ins tallatio n Inst ru ctions 11 2 2 2 2 Connect the modem to the computer’s Ethernet jack. If you are using a Windows comp uter, you have the opti on of connecting your computer’s USB port. However, Windows users should only be co nnecting to a USB port if your computer does not have an Ethernet port or if you plan to plug five comp[...]

12 ADSL X5 User's Gui de 4 4 4 4 Turn the computer on. Windows users who connected their computer to the USB port may see a Found New Har dw are box indicating the progres sion of the installation. Typically no user action is necessar y. If you are using Windows XP, you may be required t o click Nex t . Depending on your operating system, you [...]

Chapter 1: Ins tallatio n Inst ru ctions 13 Step 3: Establishing Communication Important! Macintosh and Linux users must make sure that the computer’s TCP/IP settings are configured proper ly BEFORE starting this section. See Macintosh TCP/IP Settings on page 51 o r Linux TCP/IP Settings on page 53 for instructi ons. You must set up the X5 so tha[...]

14 ADSL X5 User's Gui de 2 2 2 2 The Zoo m Config uration M anager open s and displays its Basic Setup page. Use this Web page to configure the modem so it can connect with your Internet service provider. You can configure the X5 manually or you can have the modem automatically configu re itself.[...]

Chapter 1: Ins tallatio n Inst ru ctions 15 Depending on your situation, do the following: ! Select MANUALLY if one or both of the foll owing are true: " You already have the VPI, VCI , and Encapsulation settings from your Internet ser vice provider. " You have a static IP addr ess that you plan use with the X5. (Only those whose Internet[...]

16 ADSL X5 User's Gui de 3 3 3 3 Once the modem detects your settings, your VPI , VCI , and Encapsulatio n settings will appear in the table on t he Autodetect page. Click the Enca psulation setting to con tinue with the process. Note: If your Enca psulation setting is n ot found (that i s, if “ No Encapsulatio n Protocol De tected ” remai[...]

Chapter 1: Ins tallatio n Inst ru ctions 17 4 4 4 4 Depending on your Encaps ulatio n setting, the following will happen when you click it: ! If your Encaps ulation s etting begi ns with P PP: You will be prompted for you r Logi n Name and Passwo rd . Your Internet service p rovider shoul d have given you a User ID or Username (usually your email a[...]

18 ADSL X5 User's Gui de 5 5 5 5 On the Autode tect page, click Write Se ttings to Flash . 6 6 6 6 Verify that your Internet connection is working. Open your Web browser (e.g., In ternet Explorer or Netscape Navigator) and try to connect to a familiar Web add ress. If you connect successfully, y ou are ready to browse the Web from t his comp u[...]

Chapter 1: Ins tallatio n Inst ru ctions 19 Configuring the X5 Man ually Some users may need to configure the X5’s IP settings manually, instead of having the modem automatically configure itself. Typically, you would manually configure your modem if: • You already have the VPI , VCI , and Encapsulation setting s from your Internet service prov[...]

20 ADSL X5 User's Gui de 3 3 3 3 Select Enabled from the Current C onnectio n drop-down list. (That is, click the arr owhead at the far rig ht of the box to view the items in the list, then select Enabled .) 4 4 4 4 Select your service provider’s Encapsulat ion setting from the Encapsulatio n drop-down list. Depe nding on your selection, do [...]

Chapter 1: Ins tallatio n Inst ru ctions 21 6 6 6 6 Click Save Changes and then Wr ite Setti ngs to Flas h . Once the process is complete, the X5’s AD SL light should remain on steady (this sho uld take about 15 second s). 7 7 7 7 Verify that your Internet connection is working. Open your Web browser (e.g., In ternet Explorer or Netscape Navigato[...]

22 ADSL X5 User's Gui de Using Static IP A ddressing If your Internet service provider’s Encapsulation setting is either 1483 Bridged or 1483 Route d , the X5 can be set for either a Dynamic Host Configu ration Protocol (DHC P) address (al so known as a dynamic IP address) or for a stat ic IP address. Because most Internet service p roviders[...]

Chapter 1: Ins tallatio n Inst ru ctions 23 3 3 3 3 Enter the appropriate information on the WAN Configura tion page. Use the table below as a guide. For this setting… Do this… Current Connection Select Enabl ed from t he drop-d own list. (That is, cli ck the arrow head at the far right of the box to view the ite ms in the list, the n sele ct E[...]

24 ADSL X5 User's Gui de 6 6 6 6 Verify that your Internet connection is working. Open your Web browser (e.g., In ternet Explorer or Netscape Navigator) and try to connect to a familiar Web add ress. If you connect successfully, y ou are ready to browse the Web from t his comp uter! Congratula tions ! You have established communicatio n and yo[...]

Chapter 1: Ins tallatio n Inst ru ctions 25 Once your initial computer has been successfully connected to the Web, you can now connect the other co mputers and /or a network device. • To connect additional computers directly to th e X5, see the next section. • To connect a network device to the X5, see page 26. T o Co nnec t Addi tio nal Comput[...]

26 ADSL X5 User's Gui de T o Con nect a Netw ork De v ice This section provides general instructions for connecting a networ k device (such as a wireless access point, router, hub, or switch) to the X5. For informati on about setti ng up your network device, please refer to the documentation that came with that device. 1 1 1 1 Plug one end of [...]

Chapter 1: Ins tallatio n Inst ru ctions 27 R emoving the X5 Software If you have a Windows computer and want to remove your X5— for instance, if you move your computer to a location without ADSL service—you should remove the software before disconnecting the hardware. Note: Because Macintosh and Linux computers do not require the X5 software b[...]

28 ADSL X5 User's Gui de Universal Plug and Play The X5 is enabled for Universal Plug and Play (UPnP ™ ). Thi s means that other devices plugged in to your compute r or network (for example, a gaming application, router, or stand-alone fi rewall) that use UPnP sho uld automatically detect the X5 and make the needed configurations for them to[...]

Chapter 2 : Sta tus Moni toring 29 2 Status Monitoring This chapter discusses how to check the status of your modem and its ADSL connec ti on. Most users can skip this chapter, as it is primarily for advanced users and for those who are instructed by their Internet service provider or Zoom Technical Support to verify settings, usually for troublesh[...]

30 ADSL X 5 User’s G uide Monitoring System Status If you want to check the overall system stat us, click the Syste m Status icon at the top o f any page in the Zoom Conf igu rati on Manager . (If you forgot how to log in to the Zoom Configura tion Ma nager , see page 13.) The System S tatus page provide s information about many aspects of your X[...]

Chapter 2 : Sta tus Moni toring 31 Monitoring ADSL Status If you want to check the status of your ADSL connection, click the ADSL Status icon at t he top of the Zoom C onfiguration Manager . (If you forgot how to log in to the Zoom Configura tion Ma nager , see page 13.) The ADSL Status page provide s information about your AD SL connection. For ex[...]

32 ADSL X 5 User’s G uide 3 Advanced Setup Options The options that are set by default when the X5 is install ed are sufficient for most users. However, those that want or need to change the X5’s setti ngs c an do so using the Advanced S etup Advanced Setup Advanced Setup Advanced Setup page. This chapter explains how to specify advanced option[...]

Chapter 3 : Adv anced S etup Option s 33 How T o Use the Advanced Options Configuring the X5 for t he situations descri bed at the beginning of this chapter requires the use of the Advanced Setup page. To access this page, click t he Advanced Setup icon at the top of any page in the Zoom Conf iguration M anage r . (If you forg ot how to log in to t[...]

34 ADSL X 5 User’s G uide Configuration Buttons Use the buttons in the Configu ration group t o perform advanced configuration task s. The following table lists each button in the Confi guration group and give s a brief descrip tion of t he setti ngs you c an spec ify. This button… Opens a p age that let s you… WAN Configuration Specify how y[...]

Chapter 3 : Adv anced S etup Option s 35 This button… Opens a p age that let s you… DHCP Specify D ynamic Host Configurat ion Proto col (DHCP) settings to enabl e netw ork administrators to centrally manage the assig nment a nd distribut ion of IP informat ion to com puter s on a network. When you enable DHCP on a network, you allow a device ( [...]

36 ADSL X 5 User’s G uide Status Buttons The buttons in t he Status grou p are typically used for maintenance and troubleshooting. The following table lists each button in the Sta tus gr oup and gives a brief descriptio n of the settings you can specify. Click a button below, then click the Help icon at the top o f the screen to open an online he[...]

Chapter 3 : Adv anced S etup Option s 37 Administration Buttons The buttons in t he Admini stration group are typically used for administ rative ta sks, s uch as diag nostic te sting, upgrading firmwa re, changing your Zoom Co nfigura tion Manag er passwo rd, etc. The following table lists each button in the Admi nistratio n group and give s a brie[...]

38 ADSL X 5 User’s G uide Chan ging Y our W AN Setti ngs Use the WAN Confi guratio n page to change your Wide Area Network (WAN ) settings and to spe cify a s tatic IP addre ss (if y ou have arranged/paid for one ). To open this page, click the WAN Configura tion butt on on the Adva nced Setup page. Important! If you want to use static IP address[...]

Chapter 3 : Adv anced S etup Option s 39 Changing Y our Firewall Settings Use the Firewall Config uration page to change the X5’s firewall settings. To open t his page, click the Fi rewall b utton in the Configura tion section of the Advanced Setup page. When you install the X5, a firewall is automatically established to offer your computer prote[...]

40 ADSL X 5 User’s G uide Changing User Names and P asswords Use the User Configuration page to manage the u ser names and passwords that can acces s the Zoom C onfigura tion Ma nager . To open this page, click the User C onfigu ration button, l ocated in the Admi nistrati on group on the Adva nced Setu p page. When you installed the X5 and tried[...]

Chapter 3 : Adv anced S etup Option s 41 6 6 6 6 Click Save Changes . A message appear s to let you know that the password has been changed. Click Close to return to the User Co nfig ura tion page. 7 7 7 7 Click Write Settings to Flash . In addition, you can also create additional logi ns (that is, use r names and passwo rds) with varying degrees o[...]

42 ADSL X 5 User’s G uide To back up your current configuration 1 1 1 1 On the Backup/Res tore Conf ig page, click Save Config to download a configuration file fr om the X5 to a folder on your computer. 2 2 2 2 Name the file and specify a location for it on your computer. Be sure to note the name and location. You will need this information if yo[...]

Chapter 3 : Adv anced S etup Option s 43 R esetting Default Setti ngs If you have changed the system settings on your X5 and for so me reason want to restore them to the factory def ault settings, you can do so in one of two ways: You can perform a software reset or a hard reset . To reset using the X5 ’s Web inte rface If you can open your Web b[...]

44 ADSL X 5 User’s G uide Using IP Filters Use the IP Filter Configu ratio n page to set up IP filters t o allow or block traffic coming into your computer from the Internet. To open this page, click the IP Filt ering button in the Config uration section of the Advanced Setu p page. To filter Interne t traffic, you mu st define one o r more rule [...]

Appendix A: ADSL I nternet Settings Tables 45 Appendix A ADSL Internet Settings Tables These tables are for customers whose service providers do not supply them with the ADSL settings to connect to the Internet. Many ADSL provide rs use different setti ngs depending on the region in which they are operating, which is why there may be more than one [...]

46 ADSL X 5 User’s G uide Table B: Countries Other Than The USA Service Provider VPI VCI Encapsulation Australia- Telstra 8 35 PPPoA LLC Argentina- Telecom 0 33 PPPoE LLC Argentina- Telefonica 8 35 PPPoE LLC Belgium-A DSL Of fice 8 35 148 3 Rout ed IP L LC Belgium-Turbolin e 8 35 PPPoA LLC Bolivia 0 34 148 3 Rout ed IP L LC Brazil-Bras il Telcom [...]

Appendix A: ADSL I nternet Settings Tables 47 Table B (Continued): Countri es Other Than The USA Service Provider VPI VCI Encapsulation Spain-Albura , Tiscali 1 32 PPPoA VC-MUX Spain-Colt Tele com, O l a Inte rnet 0 35 PPPoA VC-MUX Spain-EresMas , Retevision 8 35 PPPoA VC-MUX Spain-Te le fonica (1) 8 32 PPPoE LLC Spain-T elefoni ca (2) , Ter ra 8 3[...]

48 ADSL X 5 User’s G uide Appendix B Front and Back Panels The front panel of the X5 looks like thi s: The following table de scribes each light on the front panel. Light Description PWR Lights w hen the X 5 is plugged i nto a p ower sour ce. LAN 1 2 3 4 Each lights w hen the correspon ding LAN port of the X5 i s plugged into the Ethern et port o[...]

Appendix B: Fron t an d Back P anels 49 The back panel of the X5 looks like this: The following table de scribes each item on the panel. Port Description ADS L Jack to co nnect th e modem to the ADSL tel ephone w all jack. USB Port that can c onnect the modem t o a USB port o f a Windows c omputer. 1 2 3 4 LAN ports tha t can conn ect the unit to a[...]

50 ADSL X 5 User’s G uide Appendix C TCP/IP Network Settings If you are using a Macintosh or Linux computer, you must ensure that your computer’s TCP/IP network settings are configured properly. Otherwise, you will no t be able to connect to the Interne t. Note: If you are using a Windows computer, you do not have to configure the TCP/IP settin[...]

Appendix C: TC P/IP Net work Setti ngs 51 Macintosh TCP/IP Settings How you configure your Macinto sh computer’s netwo rk settings differs, depending on you r Mac OS. For OS X, follow the instructions below. Otherwise, go to page 52. Mac OS X 1 1 1 1 From the Doc k , choose System Preferences and then Netwo rk to display the Ne twork pane. ( For [...]

52 ADSL X 5 User’s G uide Mac OS 7.6.1 - 9. 2.2 1 1 1 1 From the Apple menu, choose Control Panels and then TCP/IP to di splay the TCP/IP Window. 2 2 2 2 Under Connect via:, select Ethernet built-i n . 3 3 3 3 Under Configure:, select Using DHCP Server . Do no t enter anything in the DHC P Client ID field. 4 4 4 4 Close the TCP/IP Window. You wil[...]

Appendix C: TC P/IP Net work Setti ngs 53 Linux TCP/IP Settings The instructions for setting up boot-time DHC P vary dramatically by distribution, so you may want to refer to your particular version’s docu mentation. Once you have followed the instructions for your Linux system, continue with Establishing C ommunicat ion on page 13. Note: If you [...]

54 ADSL X 5 User’s G uide Windows TCP/IP Settings How you configure your Win dows computer’s ne twork setting s differs, depending on you r operating system. Window s XP 1 1 1 1 Open the Internet Pro tocol (TCP /IP ) Propert ies dialog box. a a a a From the desk top, click the Star t button, point to Control Panel , and then click Network a nd [...]

Appendix C: TC P/IP Net work Setti ngs 55 Window s 2000 1 1 1 1 Open the Internet Pro tocol (TCP /IP ) Propert ies dialog box. a a a a From the desk top, click the Star t button, point to Settings , then Network and Dial-u p Co nnections . b b b b Right-click the Local Area Connection icon, and select Properties . c c c c Select your NIC card’s T[...]

56 ADSL X 5 User’s G uide Window s 98/Me 1 1 1 1 Open the Internet Pro tocol (TCP /IP ) Propert ies dialog box. a a a a From the desk top, click the Star t button, point to Settings , then C ontrol Panel . b b b b Double-click the Netw ork icon to di splay the Networ k dialog box. c c c c Select your NIC card’s TCP/IP entry (it should include ?[...]

Appendix D : Troubl eshooting 57 Appendix D Troubleshooting The following are some problems you may experience and some possible solution s to remedy the situation. Problem My X5’s ADSL light continually blink s and does not stay solidly lit. Solution There are several iss ues that could cause this problem. Check thes e items: • Ensure that the[...]

58 ADSL X5 User's Gui de Problem My X5’s ADSL light is soli dly lit, but I cannot connect t o the Interne t. Solution There are several iss ues that could cause this problem. Check thes e items: • Ensure that you are using the corr ect VP I , VCI and Encapsulatio n setti ngs. • If you r Encapsulation begins with PPP , ensure that you hav[...]

Appendix D : Troubl eshooting 59 • Verify that your TC P/IP network settings are pr operly configured on your computer. To do this, refer to the appropriate section. ! If you are using Macintosh, see Macintosh TC P/IP Settings on page 51. ! If you are using Linux, see Linux TCP/I P Settings on page 53. ! If you are using Windows, see Window s TCP[...]

60 ADSL X5 User's Gui de • If you are using a Windows computer, perform a Release/Renew operat ion: ! Windows 2000/XP: Fro m the deskto p, click the Sta rt button, then poi nt to Prog rams , point to Accessories , and then select Command P rompt . Type ipconfig /all and press the En ter key on your keyboard. In the subsequent dialog b ox, ma[...]

Appendix D : Troubl eshooting 61 Problem The computer on which I installed the X5 softwar e is connected to the Web, but the computers connected through my network device cannot access the Internet. Solution The problem is most likely with your network device (such as a wireless access point, router, hub, or switch). Check these items: • Try rebo[...]

62 ADSL X5 User's Gui de Appendix E Configuring Your Web Browser Important! This section is for Windows computers only. If you are using a Macintosh or Linux co mputer, your brow ser is already configured properly. However, you must ensure that your computer’s TCP/IP settings are configured properly. See Macintosh TCP /IP Settings on page 51[...]

Append ix E: Config u ring Your Web Br ows er 63 Configuri ng I nternet Explorer The following instruction s are for Internet Explorer Versio n 5.0 or later. (If you do not have t his version, you can get a free upg rade from Microsoft Corp. If you ar e not sure what version you have, open Internet Explorer and f rom the Help menu, choose About Int[...]

64 ADSL X5 User's Gui de 3 3 3 3 The setup process will proceed differently, depending on your operating system. The following table details the process for your Windows computer. Windows XP Windows 98/M e/2000 a. On the Welcome to th e New Connection Wizard dialog bo x, clic k Next . (If you see a Location Information dialog box , click Ca nc[...]

Append ix E: Config u ring Your Web Br ows er 65 Configuring Netscape Navigator The following instruction s are for Netscape Navigator Version 7.2. (If you do not have Version 7.2, you can get a f ree upgrade from Netscape Communication Corp. If you are not sure what vers ion you have, open Netscape Navigator and fro m the Help menu, choose About N[...]

66 ADSL X5 User's Gui de Appendix F Regulatory Information U.S. FCC Part 68 Statement This equipm e nt complies wit h Part 68 of the FCC rules and t he requirements ad opted by the ACTA. The unit bears a label on the back which contains among other information a product id entifier in the form at US:AAAEQ##TXXXX. I f re q uested, this nu mbe r[...]

Appendix F: Re gulatory Information 67 However, t here is no guarantee that int erference will not occu r in a particu lar installation. If this equip ment does cause har mful in terference to radio or televis ion reception, which can be determined by turning th e equipment o ff and on, the user is encouraged to try to correc t the interference by [...]

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