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ZyXEL Communications P-2702R VoIP ATA / Gateway manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones ZyXEL Communications P-2702R VoIP ATA / Gateway. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica ZyXEL Communications P-2702R VoIP ATA / Gateway o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual ZyXEL Communications P-2702R VoIP ATA / Gateway se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales ZyXEL Communications P-2702R VoIP ATA / Gateway, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones ZyXEL Communications P-2702R VoIP ATA / Gateway debe contener:
- información acerca de las especificaciones técnicas del dispositivo ZyXEL Communications P-2702R VoIP ATA / Gateway
- nombre de fabricante y año de fabricación del dispositivo ZyXEL Communications P-2702R VoIP ATA / Gateway
- condiciones de uso, configuración y mantenimiento del dispositivo ZyXEL Communications P-2702R VoIP ATA / Gateway
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de ZyXEL Communications P-2702R VoIP ATA / Gateway no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de ZyXEL Communications P-2702R VoIP ATA / Gateway y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico ZyXEL Communications en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de ZyXEL Communications P-2702R VoIP ATA / Gateway, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo ZyXEL Communications P-2702R VoIP ATA / Gateway, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual ZyXEL Communications P-2702R VoIP ATA / Gateway. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

  • Página 1

    www .zyxel.com www .zyxel.com P-27xx Series Models: P-2701RL V oIP A T A / Gateway with Lifeline P-2702R V oIP A T A / Gateway Copyright © 2010 ZyXEL Communications Corporation Firmware V ersion 1.01 Edition 1, 09/2010 Default Login Details IP Address http://192.168.1.1 User Name admin Pa ss wo rd 12 34[...]

  • Página 2

    [...]

  • Página 3

    P-27XX Series User’s Guide 3 C HAPTER 1 Introduction 1.1 Overview This guide helps you set up and use your Z yXEL Device (either the P-2702R V oIP A T A / Gateway or the P-2701RL V oIP A T A / Gateway with Lifeline). This guide contains the following sections: SECTION PAGE DESCRIPTION Installation Requirements 5 A checklist of things you need bef[...]

  • Página 4

    Chapter 1 Introduction P-27XX Series User’s Guide 4 1.2 How It W orks The following figure sh ows how the ZyXEL Device works: • When you make a phone call over the Internet, you use a teleph one ( A ) to dial the number . The P-2701RL supports one telephone connection, and the P-2702R supports two telephone connecti ons. The teleph one is conne[...]

  • Página 5

    Chapter 1 Introdu ction P-27XX Series User’s Guide 5 Important information about your Z yXEL Device: 1.3 Inst allation Requirement s Make su r e you h ave the fol l o win g t hing s bef ore you se t u p your ZyXEL Dev i c e: • Internet Account - Information provided by your ISP (the compan y that lets you connect to the Internet). This inform a[...]

  • Página 6

    Chapter 1 Introduction P-27XX Series User’s Guide 6 1.4 Making Hardware Connections The following shows you how to make th e Z yXEL Device’ s hardware connections. Figure 1 P-2701RL Hardware Connections Figure 2 P-2702R Hardware Connections 1 2 3 4 5 2 3 4 5[...]

  • Página 7

    Chapter 1 Introdu ction P-27XX Series User’s Guide 7 1 LINE (P-2701RL only) : Use a telephone cable to connect the telephone jack (or the TEL or PHONE jack on a splitter , if one is already installed) to this port. 2 PHONE 1 / PHONE 2 : Use a telephone cable ( and any telephone adaptor provided with y our Z yXEL Device) to connect your telephone [...]

  • Página 8

    Chapter 1 Introduction P-27XX Series User’s Guide 8[...]

  • Página 9

    P-27XX Series User’s Guide 9 C HAPTER 2 Initial Configuration This chapter shows you how t o set up yo ur Z yXEL Device by connecting to its built- in W eb Configur ator with your computer . 2.1 The W eb Configurator The web configurator is an HTML -based management interface that allows easy device setup and management via a web browser . T o co[...]

  • Página 10

    Chapter 2 Initial Configu ra tio n P-27XX Series User’s Guide 10 4 Click Go to Wizard setup. 5 The Configuration Wizard opens. 2.2 The Connection Wizard This section shows y ou how to configure yo ur Internet connection settings using the Connection Wizard. Note: Y ou must have an active I nternet acc ount with a service provider in order to comp[...]

  • Página 11

    Chapter 2 Initia l Configuration P-27XX Series User’s Guide 11 3 In the Time Zone Setting screen, select Enable NTP Client Update if you want to maintain t he ZyXEL Device’s internal clock by synchronizin g it with a time server . If you do this, choose a Time Zone and an NTP Server closest to y our location from their respective menus, then cl[...]

  • Página 12

    Chapter 2 Initial Configu ra tio n P-27XX Series User’s Guide 12 2.2.1 S t atic IP Connection Settings Follow these steps if y our ISP uses a static IP connection. 1 Select Static IP from the WAN Access Type menu. The screen changes to provide options for this setting. 2 Enter the settings as provid ed by your ISP . 3 Click Finished to save yo ur[...]

  • Página 13

    Chapter 2 Initia l Configuration P-27XX Series User’s Guide 13 2 Enter the User Name and Password assigned to you by y our ISP . 3 Click Finished to save yo ur sett ings . 2.2.4 T est Y our Internet Connection Open another tab in your web browser an d go to any web site (for example, http://www .zyxel.com ). If you ca nnot access after using the [...]

  • Página 14

    Chapter 2 Initial Configu ra tio n P-27XX Series User’s Guide 14 3 P-2702R Only: The Phone 2 SIP Se ttings screen appears next. If you wa nt to set up a second V oIP account, select Enabl e SIP then enter the information for the second V oIP account as you did for the first one in step 2. If you do not want to configure a second V oIP account at [...]

  • Página 15

    P-27XX Series User’s Guide 15 C HAPTER 3 Phone Use and Configuration This chapter describes b asic phone setup and usage, as well as select advanced V oIP configuration op tions for yo ur Z yXEL Device. 3.1 PSTN Phone Set Up (P-2701RL Only) W h e n o n e o f y o u r Vo I P a c c o u n t s i s r e g i s t ered, the Z yXEL D evice normally uses the[...]

  • Página 16

    Chapter 3 Ph one Use and Configuration P-27XX Series User’s Guide 16 3.3 Advanced Phone Configuration Click VoIP > S IP to open the SIP Settings screen. This screen allows you to manage up to two SIP accounts. Figure 3 The SIP Settings Screen T o have the Z yXEL Device add a “user=ph one” par ameter to the SIP URI before sending a SIP INVI[...]

  • Página 17

    Chapter 3 Phone Use and Configuration P-27XX Series User’s Guide 17 Figure 4 The Phone SIP Settings screen The following table describes t he labels in this screen. T able 1 SIP Setting LABEL DESCRIPTION Active SIP Account Select this if you w ant the ZyXEL Device to use this account. Clear it if you do not want the Z yXEL Device to use this acco[...]

  • Página 18

    Chapter 3 Phone Use and Configuration P-27XX Series User’s Guide 18 3.3.1 Advanced SIP Settings T o access the following screens, connect to the W eb Configurator as described in steps 1-3 of Chapter 2 on page 9 ; however , instead of clicking Go to Wizar d Setup (as described in step 4) click Go to Advanced Setup . Once you’re in the advanced [...]

  • Página 19

    Chapter 3 Phone Use and Configuration P-27XX Series User’s Guide 19 Note: Enter any advanced SIP configuratio n in formation as it was given to you by your SIP service provider . If you do not have any advanced configuration information, you can skip this section. Figure 5 Advanced SIP Settings (p art 1) The following table describes t he labels [...]

  • Página 20

    Chapter 3 Phone Use and Configuration P-27XX Series User’s Guide 20 Figure 6 Advanced SIP Settings (p art 2) D TMF Relay Dual- T one Multi-Frequency (DTMF) relay detects D TMF signals and sends them out-of -band (via SIP or RT P) to the remote party . DTMF relay is used when a low-bitr ate voice codec might distort D TMF signals sent over the voi[...]

  • Página 21

    Chapter 3 Phone Use and Configuration P-27XX Series User’s Guide 21 The following table describes t he labels in this screen. T able 3 SIP Setting LABEL DESCRIPTION Forw ard Setting Immediate For w a r d t o Sele ct Enable to turn this feature on, and Off to disable it. When enabled, all incoming calls are forwarded immediately to the Immediate N[...]

  • Página 22

    Chapter 3 Phone Use and Configuration P-27XX Series User’s Guide 22 Figure 7 Advanced SIP Settings (p art 3) The following table describes t he labels in this screen. T able 4 SIP Setting LABEL DESCRIPTION Session Timer Enable Select Enabl e if you want to define how long the Z yXE L Device waits to receive a session-alive packet for a voice sess[...]

  • Página 23

    Chapter 3 Phone Use and Configuration P-27XX Series User’s Guide 23 Dial Plan Rul es Enter the dial plan rules pattern. A rules pattern may look something like this: (*xx|[3469]11|[2-9]xxx|011x) A dial plan defines the dialing patterns, such as the length and range of the digits for a telephone number . It also includes country codes, access code[...]

  • Página 24

    Chapter 3 Phone Use and Configuration P-27XX Series User’s Guide 24 Figure 8 Advanced SIP Settings (p art 4) The following table describes t he labels in this screen. 3.4 S peed Dial Settings Click VoIP > Phone Bo ok > Speed Dial to open this screen. This is wher e you can store pre-configured telephone numbers as speed dial nu mbers. When [...]

  • Página 25

    Chapter 3 Phone Use and Configuration P-27XX Series User’s Guide 25 the telephone number for local i nformatio n, ‘411’ , then when you press #01 on your phone’ s keypad and wai t 3 seconds, the Z y XEL Device dials 4-1-1. Figure 9 The S peed Dial Screen The following table describes t he labels in this screen. T able 6 S peed Dial LABEL DE[...]

  • Página 26

    Chapter 3 Phone Use and Configuration P-27XX Series User’s Guide 26 3.5 Dial Plan with URL Click VoIP > Phone Bo ok > Dial Plan with URL to open this screen. Use this screen to create dial plan with URL entr ies which allow y ou to make peer-to-peer calls. In peer-to-peer call s, you call an other V oIP device direc t ly wi th out going thr[...]

  • Página 27

    Chapter 3 Phone Use and Configuration P-27XX Series User’s Guide 27 The following table describes t he labels in this screen. 3.6 Supported Phone Functions The following table shows the key combin ations you can enter on your phone's keypad to use certain features afte r you pick up the phone's receiver . Note: After pressing the flash [...]

  • Página 28

    Chapter 3 Phone Use and Configuration P-27XX Series User’s Guide 28 FLASH 2 Switch back and forth between two calls. Call-W a iting FLASH Put the current call on hold to answer an incoming call. FLASH 0 Reject an incoming call which is waiting for an answer . FLASH 1 Drop the current call and answer the incoming call. FLASH 2 Put the current call[...]

  • Página 29

    Chapter 3 Phone Use and Configuration P-27XX Series User’s Guide 29 Internal Call #### Call the phone(s) connected to the Z yXEL Device's other phone port. Speed dial #01 ~ #10 Press a speed dial number on your phone to have the Z y XEL Device automatically dial the pr e-configured telephone number . See Section 3.4 on page 24 for more infor[...]

  • Página 30

    Chapter 3 Phone Use and Configuration P-27XX Series User’s Guide 30[...]

  • Página 31

    P-27XX Series User’s Guide 31 C HAPTER 4 Maintenance This chapter shows you how t o configur e system related setting s, such as operating mod e and system password, and auto-pro vision and TR -069 auto- configur ation settings. 4.1 System Mode and Account s Use this screen to configure your Z yXEL Device as a router or a bridge, and the system p[...]

  • Página 32

    Chapter 4 Maintenance P-27XX Series User’s Guide 32 Click Maintenance > System > General to open this screen. Figure 1 1 System General The following table describes t he labels in this screen. T able 9 System General LABEL DESCRIPTION Syst e m S et up Mode Select Router to set the Z yXEL Device to router mode. Select Bridge and configu re [...]

  • Página 33

    Chapter 4 M a int enance P-27XX Series User’s Guide 33 4.2 Auto-Provision Click Maintenance > System > Auto Provision to open this screen. If you need to provision more than one Z yXEL Device, use this screen to back up (save) t he Z yXEL Device’ s current configuration to a text file on y our computer . Edit the configu ration fi le usin[...]

  • Página 34

    Chapter 4 Maintenance P-27XX Series User’s Guide 34 4.3 TR-069 Setting TR -069 defines how Customer Premise Equipment (CPE), for example your ZyXEL Device, can be managed over the W AN by an A uto Configuration Server (ACS). TR -069 is based on sending R emote Proced ure Calls (RPCs) between an ACS and a client device. RPCs are sent in Extensib l[...]

  • Página 35

    Chapter 4 M a int enance P-27XX Series User’s Guide 35 Click Maintenance > System > TR069 Setting to open this scree n. Use this screen to configure your Z yXEL Device to be managed by an ACS. Figure 13 TR069 Settin g The following table describes t he labels in this screen. T able 1 1 TR069 Setting LABEL DESCRIPTION General ACS Client Enab[...]

  • Página 36

    Chapter 4 Maintenance P-27XX Series User’s Guide 36 P assword Enter the connection request password. When the ACS makes a connection request to the Z yXEL Device, this password is used to authenticate the ACS. Apply Changes Click this to sav e your changes and then return to the previous screen. R eset Click this to reset the options in this scre[...]

  • Página 37

    P-27XX Series User’s Guide 37 C HAPTER 5 Troubleshooting This chapter offers some suggestions to solv e problems you might enc ounter . None of the lights turn on when I plug in the ZyXEL Device. • Make sure that you are using the po wer adaptor provided with the Z yXEL Device. • Check all the hardware connections. • Make sure t he power so[...]

  • Página 38

    Chapter 5 Troublesho ot ing P-27XX Series User’s Guide 38 My password is not working. or I forgot my password for the ZyXEL Device. • Make sure you enter the password c orrectly . It is case-sensitiv e. • If you c hanged the password and then f orgot it, y ou can reset the devic e pressing down the Z yXEL Device’ s Reset button and holding [...]

  • Página 39

    Chapter 5 Troubles hooting P-27XX Series User’s Guide 39 5.0.1 Resetting the ZyXEL Device This changes all the Z yXEL Device’s settings to their original v alues. Y ou will need to configure any custom settings again. Note: Make a note of your custom settings b efore you reset the ZyXEL Device. T o reset the ZyXEL Devi ce: 1 Press the RESET but[...]

  • Página 40

    Chapter 5 Troublesho ot ing P-27XX Series User’s Guide 40 And in the W eb Configurator’ s main Status screen under VoIP Status : Figure 15 The S tatus Screen Use the following table to determine your phone’ s REG status: T able 12 REG Status CODE ST ATUS 380 A lternative Service response 400 Bad Request response 401 Unauthorized resp onse 402[...]

  • Página 41

    Chapter 5 Troubles hooting P-27XX Series User’s Guide 41 421 Exte nsion Required response 422 Session Timer IntervalT oo Small response 423 Interval T oo Brief response 428 Use Authentication T oken response 429 Provide Referror Identity response 480 T emporarily Unavailable response 481 Dialog/T ransaction Does Not Exist response 482 Loop Detect[...]

  • Página 42

    Chapter 5 Troublesho ot ing P-27XX Series User’s Guide 42[...]

  • Página 43

    P-27XX Series User’s Guide 43 C HAPTER 6 Specifications Specifications are accurate at the time of writing. FEATURE SPECIFICATION Default IP address 192.168.1.1 Default subnet mask 255.255.255. 0 Default Admin User Name admin Default Admin Password 123 4 Default User Name user Default User Password user Dimensions (mm) 98 (Wid e) x 82 (Deep) x 28[...]

  • Página 44

    Chapter 6 Specification s P-27XX Series User’s Guide 44 6.1 Features FEATUR E DESCRIPTION WA N I nt e r f a c e DHCP (Static IP/Dynamic IP) PPPoE (Dynamic IP) PPTP LAN Interface DHCP (Server/Disable) Vo i c e F u n c t i o n s SIP version 2 (RFC 3261) DNS SRV (RFC 2782) SDP (RFC 2327) SIP INFO (RFC 2976) STUN (RFC 348 9) RT P (RFC 3550) RT CP (RF[...]

  • Página 45

    Chapter 6 S pecification s P-27XX Series User’s Guide 45 Protocol Support TCP / I P UDP / IP DNS ICMP TELNET TFTP FTP HT TP NTP ARP Dynamic DNS RIP-1(RFC 1058), RIP-2 (RFC1389) Security IP Filtering MAC Filtering URL Filtering Port Filtering Port F orwarding DMZ MD5 encryption Supervision and Control Tw o T i e r W E B I n t e r f a c e s Te l n [...]

  • Página 46

    Chapter 6 Specification s P-27XX Series User’s Guide 46 Audio Codec ITU- T G.711 (64 Kbps) ITU- T G.729 AB ITU- T G.726 (16/24/3 2/40 kbps) ITU- T G.723.1 (6.3K/5.3Kbps) Detection and Suppression of Silence (V AD) Comfort Noise Generation of (Comfort Noise) Echo Cancellation: G.168/G.165 V olume Adjustment Dynamic Jitter Buffer (Adaptive) PLC (P [...]

  • Página 47

    Chapter 6 S pecification s P-27XX Series User’s Guide 47 6.2 W all Mounting Instructions T o hang your Z yXEL Device on a wall: 1 Select a position free of ob structions on a sturdy w all. 2 Drill two holes for the screws. Mak e sure the distance between the centers of the holes and the size of screws match the following specifications : Note: Be[...]

  • Página 48

    Chapter 6 Specification s P-27XX Series User’s Guide 48 5a Fo r a horiz o nt al installation, do not place the device in an inv erted position; make sure the holes on the back of the Z yXEL Device are positioned at the top and that they match the positions of the holes drilled into the wall. Ensure that the two side vents remain unblock ed. 5b Fo[...]

  • Página 49

    P-27XX Series User’s Guide 49 A PPENDIX A Appendix Safety W arnings • Do NOT use this product near water , for example, in a wet basement or near a swimming pool. • Do NOT expose your device to da mpness, dust o r corrosive liquids. • Do NOT store things on the device. • Do NOT install, use, or service this devi ce during a thunderstorm. [...]

  • Página 50

    Chapter 6Appendix A SpecificationsAppendix P-27XX Series User’s Guide 50 2.Ownership Y ou have no ownership rights in the Software. Rather , you have a license to use the Software as long as this License Agreement remains in full force and effect. Ownership of the Software, Documentation and all intellectual property rights therein shall rem ain [...]

  • Página 51

    Chapter 6Appendix A SpecificationsAp pendix P-27XX Series User’s Guide 51 relating to confidentiality , proprietary rights, and non-disclosure shall survive the termination of this Software License Agre ement. 12.General This License Agreement shall be c onstrued, interpreted and governed by the laws of Republic of China wi thout regard to confli[...]

  • Página 52

    Chapter 6Appendix A SpecificationsAppendix P-27XX Series User’s Guide 52 Related Document ation Please go to http://www .zyxel.com for product news, firmware, document ation, and other support materials. Copyright Copyright © 2010 by ZyXEL Communications Corporation. The contents of this publication may not be reproduced in any part or as a whol[...]