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3Com Router 3012 manuel d'utilisation

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Table des matières du manuel d’utilisation

  • Page 1

    http://www.3com.com/ Router 3000 Installation Guide Router 3012 Router 3013 Router 3015 Router 3016 Part No. 10014206 Published September 2003[...]

  • Page 2

    3Com Corporation 350 Campus Drive Marlbor ough, MA 01752-3064 Copyright © 2003, 3Com C orporation. All rights reserv ed. No part of th is documentation may be r eproduced in any form or by any means or used to make any deri vative work (such as translat ion, transformation, or adaptation) without written perm ission fr om 3Com Corporation. 3Com Co[...]

  • Page 3

    C ONTENTS A BOUT T HIS G UIDE Conventions 5 O VERVIEW Router 301 2 7 Router 3013 and Ro uter 3015 11 Router 301 6 14 P REPARING TO I NSTALL THE R OUTER Safety W arnings 19 General Site Requirement s 19 Preven ting Lightning Damage 21 Workbench Requirements 22 I NSTALLING THE R OUTER Mounting the Ro uter on a V e rtical Surface 23 Installing the Rou[...]

  • Page 4

    T R OUBLESHOOTING The Power LED is Off. 55 Nothing is Displayed on the T erminal after Power -On 55 Illegible Characters Display on the T erminal after Power -On 56 O PTIONAL C ABLE S PECIFICATIONS Console Cable 57 AUX Cable 57 Ethernet Ca ble 58 Serial Int erface Cabl e 59 T1 Cable 64 ISDN Cable 64 T ECHNICAL S UPPORT Online T echnical Services 67[...]

  • Page 5

    Convention s 5 A BOUT T HIS G UIDE This guide describes the 3Com ® Router 3000 series routers and how to install hardwar e, configure and boot software, and maintain software and har dwar e. This guide also pr ovides troubleshooting and support information for your router . Conventions Ta b l e 1 and Ta b l e 2 list conventions that are used thr o[...]

  • Page 6

    6 C HAPTER : A BOUT T HIS G UIDE[...]

  • Page 7

    1 O VERVIEW The 3Com ® Router 3000 series routers provide the following types of interfaces: ■ Ethernet interface ■ Synchronous/asynchr onous serial interface ■ Auxiliary (AUX) port ■ ISDN BRI S/T and U port ■ CT1/PRI port These features allow you to combin e the various technologies, such as PSTN/ISDN, FR (Frame Relay), X.25, leased lin[...]

  • Page 8

    8 C HAPTER 1: O VERVIEW Figure 2 illustrates the back panel of the Router 3012. Figure 2 Back Panel of the Router 3012 System Specifications Ta b l e 1 lists system specifications for the Router 3012. LEDs Ta b l e 2 lists and describes the LEDs on the front panel of the Router 3012. Power switch Power input socket Console port AUX port 100M Ethern[...]

  • Page 9

    Router 3012 9 Interface Attributes The Router 3012 provides a console port, an AUX port, a 10/100M Ether net interface and a synchronous/asynchronous se rial interface. The at tribut es of these interfaces are described in the following sections. Console Port Ta b l e 3 lists attributes of the console port. AUX Port Ta b l e 4 lists attributes of t[...]

  • Page 10

    10 C HAPTER 1: O VERVIEW Ethernet Interface Ta b l e 5 lists attributes of the Ether net interface. Synchronous/Asynchr onous Serial Interface Ta b l e 6 lists attributes of the synchron ous/asynchronous serial interface. Protoc ols PPP (Point to Point Protocol) SLIP (Serial Line Internet Protocol) MP (Multilink PPP) Ta b l e 5 Attributes of the Fa[...]

  • Page 11

    Router 3013 and Router 3015 11 Router 3013 and Router 3015 Figure 3 illustrates the Router 3013 and Router 3015 routers. Figure 3 Router 3013 and Router 3015 Figure 4 illustrates the back panel of the Router 3013 and 3015. Figure 4 Back Panel of the Router 3013 and Router 3015 System Specifications Ta b l e 7 lists system specificat ions for the Ro[...]

  • Page 12

    12 C HAPTER 1: O VERVIEW LEDs Ta b l e 8 lists and describes the LEDs on the front panel of the Router 3013 and Router 3015. Interface Attributes The Router 3013 an d Router 3015 provide a console port, an AUX port, a 10/100M Ether net interface, a synchronous /asynchronous serial interface, and an ISDN S/T or U port. Console Port Ta b l e 9 lists [...]

  • Page 13

    Router 3013 and Router 3015 13 AUX Port Ta b l e 10 lists attributes of the AUX por t . Ethernet Interface Ta b l e 11 lists attributes of the Ethernet interface. Synchronous/Asynchr onous Serial Interface Ta b l e 12 lists attributes of the synchronous/asynchronous serial interface. Services Connects with ASCII terminal Connects with serial interf[...]

  • Page 14

    14 C HAPTER 1: O VERVIEW ISDN S/T and U ports Ta b l e 13 lists attributes of the ISDN S/T and U ports. Router 3016 Figure 5 illustrates the Router 3016. Figure 5 Router 3016 Minimum baud rate (bps) 1200 1200 1200 1200 300 Maximum baud rate (bps) 64 k 2.048 M 2.048 M 2.048 M 115.2 k Services DDN leased line Terminal access Backup Modem dial-up Back[...]

  • Page 15

    Router 3016 15 Figure 6 illustrates the back panel of the Router 3016. Figure 6 Back Panel of the Router 3016 System Specifications Ta b l e 14 lists system specifications fo r the Router 3016. LEDs Ta b l e 15 lists and des cribes the LEDs on the Router 3016. OFF ON DC12V CON AUX 100METH CT1/PRI Power switch Power input socket CON port AUX port 10[...]

  • Page 16

    16 C HAPTER 1: O VERVIEW Interface Attributes The Router 3016 provides a console port, an AUX port, a 10/100M Ether net interface, and a CT 1/PRI port. Console Port Ta b l e 16 lists attributes of the console po rt. AUX Port Ta b l e 17 lists attributes of the AUX por t . T1-ACT Off means that no data is being sent or received through the port. Gre[...]

  • Page 17

    Router 3016 17 Ethernet Interface Ta b l e 18 lists attributes of the Ethernet interface. CT1/PRI Port Ta b l e 19 lists attributes of the CT1/PRI port. Ta b l e 18 Attributes of the Fast Ethernet Interface Attribute Description Connector RJ45 Frame format Ethernet_II Ethernet_SNAP IEEE 802.2 IEEE 802.3 Operating mode 10/100Mbps autosensing Full du[...]

  • Page 18

    18 C HAPTER 1: O VERVIEW[...]

  • Page 19

    2 P R EPARING TO I NSTALL THE R OUTER Safety W arnings As you prepar e to install your router , consider the following safety guidelines: ■ Switch off the power supply befor e connecting the cables. ■ Keep the router far away from any heat sour ce. ■ T o ensure normal heat dissipation, do not stack routers during the installation. ■ Do not [...]

  • Page 20

    20 C HAPTER 2: P REPARING TO I NSTALL THE R OUTER the router . If the equ ipment is always very hot, the aging process of insulating materials accelerates, which affects the r eliability of the r outer and even its operational lifetime. The requirements fo r the temperatur e and humidity of the router installation site are listed in Ta b l e 1 . Ta[...]

  • Page 21

    Preventing Lightning Damage 21 T o prevent damage caused by the static electricity , insure that: ■ The equipment is grounded ■ The equipment room is dust-proof ■ Adequate temper ature and humidity conditions prevail ■ The operator wears the ESD-pr eventive wr ist strap, ESD-pr eventive gloves and ESD-preventive clothes while contacting the[...]

  • Page 22

    22 C HAPTER 2: P REPARING TO I NSTALL THE R OUTER Workbench Requirements Whether you install the router in a cabinet or directly place it on the workb ench, it is necessary to ensure that: ■ There is spacing r eserved at the air inlet and outlet in the router so as to facilitate the ventilation of the r outer cabinet. ■ The cabinet and workbenc[...]

  • Page 23

    3 I NSTALLING THE R OUTER There ar e two ways you can install your router: ■ On a vertical surface ■ On a workbench Mounting the Router on a V ertical Surface The Router 3000 series routers can be mount ed onto a ver tical surface u sing 2 pan-head screws and 2 brackets on the base of the router using the following pro cedur e: 1 Mark the brack[...]

  • Page 24

    24 C HAPTER 3: I NSTALLING THE R OUTER Figure 2 Hanging the Router on a V ertical Surface Installing the Router on a W orkbench T o in stall the router on a workbench, take the following precautions: ■ Make sure that the workbench is smooth and stable. ■ Leave a heat-dissipation clearance of 10cm (4in) around the r outer . ■ Do not put heavy [...]

  • Page 25

    Connecting the Router to the Console Terminal 25 Figure 3 illustrates the power supply . Figure 3 Router 3000 Power Supply T o connect the AC power cord: 1 T ur n off the power to the router . 2 Connect the output of the power supply to the pow er input on the rear panel of the router . 3 Insert the input connector of the po wer supply into an AC p[...]

  • Page 26

    26 C HAPTER 3: I NSTALLING THE R OUTER T o co nfigure the r outer through the console terminal: 1 T ur n off power to the router . 2 Select a console terminal — The c onsol e port can be either a standar d ASCII terminal with an RS-232 serial interf ace, or a PC. 3 Connect the cable — T ur n the power switch off, and then connect the RS-232 ser[...]

  • Page 27

    Connecting the Router to the WAN 27 When connecting the router to a hub or a LAN switch, use the straight-through network cable. 3 Connect one end of the Ethern et cable to the appropriate Ethern et module on the rou t e r . 4 Connect the other end of the Ethernet cabl e to the Ether net interface of the Hub or the LAN switch. 5 V erify the co nnec[...]

  • Page 28

    28 C HAPTER 3: I NSTALLING THE R OUTER T o co nnect the AUX cable: 1 T ur n off power to the router . 2 Plug the RJ-45 connector of the AUX cable into the AUX port of the router . 3 Connect the DB-25 or DB-9 adapter of the AUX cable t o the serial interface of the analog modem. For pinout details o f the AUX cable, see Appendix A. Connecting the Sy[...]

  • Page 29

    Connecting the Router to the WAN 29 In general, the asynchronous serial interface is connected to a modem or a terminal adapter (T A) to act as the dial-up interface. In this case , it is unnecessary to determine whether the device is DT E or DCE, you must only select the appropriate baud rate. The synchronous/asynchr onous serial inte rface cable [...]

  • Page 30

    30 C HAPTER 3: I NSTALLING THE R OUTER Figure 7 V .24 DTE Cable Assembly Figure 8 V .24 DCE Cable Assembly Figure 9 V .35 DTE Cable Assembly Figure 10 V .35 DCE Cable Assembly Figure 11 X.21 DTE Cable Assembly E nlarged A side Enlarged B side DB50 Male Label DB25 Male Enlarged B side Enlarged A side DB50 Male DB25 Female Label Enlarged A side Enlar[...]

  • Page 31

    Connecting the Router to the WAN 31 Figure 12 X.21 DCE Cable Assembly Figure 13 EIA/TIA-449 DTE Cable Assembly Figure 14 EIA/TIA-449 DCE Cable Assembly Figure 15 EIA-530 DTE Cable Assembly Use the following procedure to connect the synchronous/asynchronous cable to the SERIAL0 interface and the DSU/CSU device: 1 T ur n off power to the r outer . Ca[...]

  • Page 32

    32 C HAPTER 3: I NSTALLING THE R OUTER Connecting to the CT1/PRI Port The Router 3016 provides a CT1/PRI po rt that provides CT1 (channelized T1) access and Implements the ISDN PRI func tion. See CT1/PRI interface attributes. CT1/PRI cable is a 100 ohm shielded straight-through cable and both ends of which are RJ45 connectors, as shown in Figure 16[...]

  • Page 33

    Verifying the Installation 33 Figure 18 ISDN U Cable For pinout details of the ISDN cables, see Appendix A. T o connect the ISDN BRI port: 1 T ur n off power to the r outer . Caution: Identify the router model and the ISDN BRI mark on the port when making the connection. Plugging the connec tor in incor rectly can cause damage to the router 2 Confi[...]

  • Page 34

    34 C HAPTER 3: I NSTALLING THE R OUTER[...]

  • Page 35

    4 B OOTING AND C ONFIGURING THE R OUTER During the init ial configurati on of the r outer , you can use only the console or AUX port. This chapter describes how to connect the router to a local or r emote console terminal and how to set pa rameters at the console terminal. Connecting the Router to a Local Console Te r m i n a l T o set up the local[...]

  • Page 36

    36 C HAPTER 4: B OOTING AND C ONFIGURI NG THE R OUTER Figure 2 Connection Description Dialog Box Figure 3 Connect T o Dialog Box[...]

  • Page 37

    Setting the Parameters of the Console Termina l 37 Figure 4 Conn ection Properties Dialog Box 4 Set the following parameters: Bits per second — 9600 Data bits — 8 Parity — None Stop bits — 1 Flow control — None. 5 Click OK. The HyperT erminal dialog box displays, as shown in Figure 5. 6 Select Properties . The Properties dialog box for yo[...]

  • Page 38

    38 C HAPTER 4: B OOTING AND C ONFIGURI NG THE R OUTER Figure 5 HyperT erminal W indow 7 Click the Settings tab, shown in Figure 6. 8 In the Emulation dropdown menu, select VT100 or Auto detect . Click OK . Figure 6 Settings T ab[...]

  • Page 39

    Powering on the Router 39 Powering on the Router Before you power on the router , verify that: ■ The connection between the power cord and ground wir e is secur e ■ The voltage of the power sup ply complies with the requir ement of the router ■ The console cable is correctly connected to either the PC or t he terminal, and that the settings a[...]

  • Page 40

    40 C HAPTER 4: B OOTING AND C ONFIGURI NG THE R OUTER * 3Com Router Boot Rom, V4. 60 ********************************** ********** Copyright(C) 2002-2005 by 3Com Cor poration, Inc. Compiled at 20:46:59 , Jul 25 20 03. Now testing memory...OK! 64M bytes SDRAM 8192k bytes flash memory Hardware Version is MTR 0.1 CPLD Version is CPLD 1.0 Bootrom Versi[...]

  • Page 41

    Configuration Fundamentals of the Router 41 3 Configure the W AN interface of the router: ■ Configure the physical operating parameters (the opera ting mode o f the seria l interface, baud rate, and synchronous clock) of the interface accor ding to the transmission medium of the WAN. For the dial-up interface, yo u need to configure DDR parameter[...]

  • Page 42

    42 C HAPTER 4: B OOTING AND C ONFIGURI NG THE R OUTER ■ Provides network diagnostic tools, such as T racert and Ping, to quickly diagnose the availability of the network. ■ Provides detailed debugging information to diagnose network faults. ■ The command line interpreter adopts fuzzy sear ch for the keywords of the command. A conflict-free ke[...]

  • Page 43

    5 M AINTAINING THE R OUTER Softwar e Maintenance There ar e three types of files that the Ro uter 3000 routers manage: ■ BootROM program files ■ Application files ■ Configuration files Software maintenance for the r outer consists of upgrade, upload, and downlo ad of configuration f iles and application file s. This chapter introduces some of[...]

  • Page 44

    44 C HAPTER 5: M AINTAINING THE R OUTER Enter the Boot ROM password, if ther e is one, and pr ess Enter . The system will enter the Boot menu. The following information displays: Boot Menu: 1: Download application program wi th XMODEM 2: Download application program wi th TFTP 3: Clear application password 4: Clear configuration 5: Start up and ign[...]

  • Page 45

    Software Maintenance 45 7 Select Browse in the Send File dialog box, shown in Figure 1 , and select the application you want to download. Figure 1 Send File Dialog Box 8 In the Protocol dropdown menu, select Xmodem . 9 Click Send . The system displays the Xmodem file send dialog box, shown in Figure 2. Figure 2 Xmo dem File Send Dialog Box After th[...]

  • Page 46

    46 C HAPTER 5: M AINTAINING THE R OUTER 10 Restore the baud rate of the console terminal to 9600bps and repeat the disconnecting and reconn ecting of the terminal. Downloading BootROM with the Xmodem Protocol T o upgrade the Boot RO M by downloading it with Xmodem: 1 Power on the router to implemen t the self-tests, and press Ctrl+B within 5 second[...]

  • Page 47

    Software Maintenance 47 Figure 4 TF TP Server Dialog Box 7 Depending on your TF TP server interface, click on the icon or button, such as Options in Figure 4 to set the path for the application on your system. T o configure the router: 1 Enter the TF TP configuration status. 2 Boot the router and press N quickly when Booting displays on the screen.[...]

  • Page 48

    48 C HAPTER 5: M AINTAINING THE R OUTER As you configure these parameters, set the values so that: ■ The IP address of the TF TP server is the IP address of the PC connected to the Ether net port on the router . ■ The IP address and subnet mask are the same as the IP address and subnet mask of the LAN0 port. ■ The IP addr esses of the PC netw[...]

  • Page 49

    Software Maintenance 49 Uploading and Downloading Applications and Configuration Files Using F TP Uploading files involves transfer ring them from a PC running the F TP clien t to a router running the F TP server , through the ro uter’ s Ether net interface. This is called a put operation. Downloading files involves transferring them from the F T[...]

  • Page 50

    50 C HAPTER 5: M AINTAINING THE R OUTER T o start the F TP server and se t the user name and pa ssword: 1 Set the authentication mode: 2 [3Com] aaa-enable 3 [3Com] aaa authentication-scheme login default local 4 [3Com] aaa accounting -scheme optional 5 Add the user name and password: [3Com] local-user user password si mple 123 service-type ftp wher[...]

  • Page 51

    Software Maintenance 51 4 T o upload th e application or configuration files, enter the app ropriate path and file name at the followin g prompts: ftp> put local file remote file After the uploading is comp leted, the ft p> DOS prompt displays again. 5 Enter dir to display the name and size of the file on the router . If the uplo ad is succes[...]

  • Page 52

    52 C HAPTER 5: M AINTAINING THE R OUTER Maintaining Router H ard w a re In preparation for the maintenance of your r outer hardwar e, collect and have ready the following tools: ■ Phillips screwdriver ■ ESD-preventive wrist strap and ESD-preventive glove ■ Static shielding bag ■ Chip extractor Caution: Obser ve the following precautions whe[...]

  • Page 53

    Maintaining Router Hardware 53 Figure 7 Removing the Scr ews from th e Bottom of the Router Chassis Replacing the Boot ROM When a Boot ROM is damaged or when data that becomes corrupted because of a software failur e and cannot be corrected, it should be r eplaced. Router 3000 Boot ROMs are located at the same p osition on the mainb oard, as shown [...]

  • Page 54

    54 C HAPTER 5: M AINTAINING THE R OUTER Closing the Router Chassis Cover T o prevent cables from being pr essed or cut off when you close the cover of the router chassis, r oll up all the cables and put them into the chassis before closing the cover .[...]

  • Page 55

    6 T R OUBLESHOOTING The Power LED is Of f. If the power LED is off, verify that: ■ The power switch of the router is tur ned on. ■ The power supply sw itch is tur ned on. ■ The power cord of the router is connected properly . ■ The power supply su its the requir ement of the router . Caution: Do not p lug in or unplu g the power cord w hen [...]

  • Page 56

    56 C HAPTER 6: T ROUBLESHOOTING Illegible Characters Display on the T erminal after Power -On If the system operates normally after the system runs the power -on self-test (POST), the start-up in formation is displayed on the console terminal. If the configuration system has a fault, the terminal may di splay only illegible characters. If the conso[...]

  • Page 57

    A O PTIONAL C ABLE S PECIFICATIONS The tables in this appendix describe the pinouts for the cables that you can use with Router 3000 ser ies routers. P ins that are not described in the following tabl es are not connected. Console Cable Ta b l e 1 describes the Console cable pinouts. AUX Cable Ta b l e 2 describes the AUX cable pinouts. Ta b l e 1 [...]

  • Page 58

    58 C HAPTER A: O PTIONAL C ABLE S PECIFICATIONS Ethernet Cable The Ethernet cable use s an RJ-45 connec tor and catego ry 5 twisted pair cab le. Ta b l e 3 describes straight-through network cable pinouts. Ta b l e 4 describes cr ossover network cable pinouts. Y ou can use Ta b l e 4 as a refer ence while distinguishing or preparing the two kinds o[...]

  • Page 59

    Serial Interface Cable 59 Serial Interface Cable V .24 (EIA/TIA-232) DTE Cable Pinouts Ta b l e 5 describes V .24 (EIA/TIA-232) DTE cable pinouts. V .24 (EIA/TIA-232) DCE Cable Pinouts Ta b l e 6 describes V .24 (EIA/TIA-232) DCE cable pinouts. Ta b l e 5 V .24 (EIA/TIA-232) DTE Cable Pinout DB-50 Signal Signal Di rection DB-25 Signal 5 TxD/RxD —[...]

  • Page 60

    60 C HAPTER A: O PTIONAL C ABLE S PECIFICATIONS V .35 DTE Cable Pinouts Ta b l e 7 describ es V .35 DTE cable pinou ts. V .35 DCE Cable Pinouts Ta b l e 8 describes V .35 DCE cable pinouts. Ta b l e 7 V .35 DTE Cable Pinouts DB-50 Signal Signal Direction 34PIN Signal 2 RTS/CTS —> C RTS 31 CTS/RTS <— D CTS 6 DSR/DTR <— E DSR 30 DCD/LL[...]

  • Page 61

    Serial Interface Cable 61 X.21 DTE Cable Pinouts Ta b l e 9 describes X.21 DTE cable pinouts. X.21 DCE Cable Pinouts Ta b l e 10 describes X.21 DCE cable pinouts. 17 NIL/RxC+ —> V SCR+ 41 NIL/RxC- —> X SCR- 16 TxCE/TxC+ —> Y SCT+ 40 TxCE/TxC- —> AA SCT- 50 GND - A Shield_GND 7 GND - B Circuit_GND 24 RxD-REST GND - - 49 RxC-REST [...]

  • Page 62

    62 C HAPTER A: O PTIONAL C ABLE S PECIFICATIONS EIA/TIA-449 DTE Cable Pinouts Ta b l e 11 describes EIA/TIA-449 DTE cable pinouts. 44 RXD/TXD- <- Transmit- 9 15 TXD/RXD+ -> Receiver+ 4 39 TXD/RXD- -> Receiver- 11 16 RXC/TXCE+ -> Timing+ 6 40 RXC/TXCE- -> Timing- 13 - Shielding sheath <--> Shielding sheath - T able 10 X.21 DCE C[...]

  • Page 63

    Serial Interface Cable 63 EIA/TIA-449 DCE Cable Pinouts Ta b l e 12 describes EIA/TIA-449 DCE cable pinouts. EIA-530 DTE Cable Pinouts Ta b l e 13 describes EIA-530 DTE cable pinouts. Ta b l e 12 EIA/TIA-449 DCE Cable Pinouts DB50 Signal Signal Direction Signal DB37 7 GND <--> Circuit GND 19 50 GND <--> Shiel d GND 1 8 DTR/DSR+ -> DM[...]

  • Page 64

    64 C HAPTER A: O PTIONAL C ABLE S PECIFICATIONS T1 Cable Ta b l e 14 describes T1 cable pinouts. ISDN Cable ISDN S/TInterface Cable Pinouts Ta b l e 15 describes ISDN S/T interface cable pinouts. 1 LL/L L -> LL 18 20 RXD/TXD+ <- RXD+ 3 44 RXD/TXD- <- RXD- 16 15 TXD/RXD+ -> TXD+ 2 39 TXD/RXD- -> TXD- 14 16 TXCE/RXC+ -> TXCE+ 24 40 [...]

  • Page 65

    ISDN Cable 65 ISDN U Interface Cable Pinouts Ta b l e 16 describes ISDN U interface cable pinouts. Ta b l e 16 ISDN U Interface Cable Pinouts RJ45 Signal 1 - 2 - 3 - 4 Ring 5 Tip 6 - 7 - 8 -[...]

  • Page 66

    66 C HAPTER A: O PTIONAL C ABLE S PECIFICATIONS[...]

  • Page 67

    B T ECHNICAL S UPPORT 3Com provides easy access to technical support information through a variety of services. This chapter describes these services. Information contained in this chapter is correct at time of publication. For the most recent information, 3Com r ecommends that you access the 3Com Corporation World Wide Web site. Online T echnical [...]

  • Page 68

    68 A PPENDIX B: T ECHNICAL S UPPORT Note: Y o u do not need a user name and password with Web browser so ftware such as Netscape Navigato r and Internet Explorer . Support from Y our Network Supplier If you requir e additional assistance, contac t your networ k supplier . Many suppliers are authorized 3Com service partners who ar e qualified to pro[...]

  • Page 69

    Support from 3Com 69 T elephone Support When you contact 3Com for assist ance, have the following information ready: ■ Product model name, part num ber , and serial number ■ A list of system ha rdwar e and softwar e, including revision levels ■ Diagnostic error messages ■ Details about recent configur ation changes, if applicable Ta b l e 1[...]

  • Page 70

    70 A PPENDIX B: T ECHNICAL S UPPORT Returning Products for Repair Before you send a pr oduct directly to 3C om for r epair , you mu st first obtain an authorization number . Products sent to 3Com with out authorization numbers will be returned to the sender unopen ed, at the sender’ s expense. Y ou can obtain an authorization number (called an RM[...]

  • Page 71

    Returning Products for Repair 71 Alternatively , you can obtain an RMA by calling or faxing one of the numbers in Ta b l e 2. Ta b l e 2 Fax Numbers for Return Authorization Numbers Country Telephone Number Fax Number Asia, Pacific R im +65 543 6500 +65 543 6348 Europe, Middle East and Africa Austria Belgium (Flemish) Belgium (French) Denmark Finla[...]

  • Page 72

    72 A PPENDIX B: T ECHNICAL S UPPORT Latin Americ a Antigua Argentina Aruba Bahamas Barbados Belize Bermuda Bonaire Brazil Cayma n Chile Colombia Costa Ri ca Curacao Ecuador Dominican Republic Guatemala Haiti Honduras Jamiaca Martinique Mexico Nicaragua Panama Paragua y Peru Puerto Rico Salvad or Trinidad and Tobago Uruguay Venezuela Virgin Islands [...]