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Able Planet OL-1747-02 manuel d'utilisation

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  • Page 1

    Corporate Headquarters Cisco S yste ms, Inc . 170 W est Tasma n Drive San Jose , CA 95134 -1706 USA http://ww w.cisco. com Tel: 408 526-400 0 800 55 3-N ETS ( 6387 ) Fax: 408 526- 4100 Siemens 9751 90 06i DTMF Integration Guide Cisco Unit y Revised November 4, 20 0 1 Text Pa rt Num ber: OL- 1747-02[...]

  • Page 2

    THE SPECIFICA TIONS AND INFORMA TIO N REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTI CE. ALL ST A TE MEN TS, I NF ORMA TION, AND RECOMM ENDA TIONS IN THIS MANUAL ARE B ELIEVED TO BE ACCURA TE BUT ARE PRESENTED WITHOUT W ARRAN TY OF ANY KIND, EXPRESS OR IMPLIED . USERS MUST T AKE FULL RESPO NSIBILIT Y FOR THEIR APPLICA TION[...]

  • Page 3

    iii Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 CONTENTS Preface v Pur pose v Audienc e v Organi zati on vi Convent ions vi Cisco Uni ty Docu mentati on vii Obtain ing Docu ment ation ix Obtain ing Tec hnica l Assi stanc e x CHAPTER 1 Siemens 9751 9006i DTMF I ntegra tion 1-1 Integr ation Ove rvie w 1-1 Integr ation Des crip tion 1- 3 Pr[...]

  • Page 4

    Contents iv Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 APPENDI X A Exitin g and Start ing the Ci sco Unity Soft ware and Serv er A-1 Exiti ng the Cisc o Unity Software A- 1 Shutti ng Do wn or Restar ting the Cisco Unity Server A-2 Start ing th e Cisc o Unity Softw are A-2 APPENDI X B Remapping Ext ension Numbers B-1 The R emap ping F ea[...]

  • Page 5

    v Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Preface This p ref ace de scribe s the pur pose , audi ence, org ani zati on, and con vention s of t he Siemens 9751 900 6i D TMF Int e gration Guide . It al so provides in format ion on ho w to obtain r elated do cumentation. Purpose The Sie mens 97 51 900 6i D TMF In t e gration Guide p rov[...]

  • Page 6

    Preface Organization vi Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Organization Chapter 1 of the Si emens 9751 9006i D TMF Int e gration Gui de describes the steps needed to integrate the phone system and t he voice messagi ng system. Chapter 2 descri bes the s teps n eeded for a “du al p hone system inte gr ation”—a n inte gratio[...]

  • Page 7

    vii Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Preface Cis co Uni ty Docu ment at ion The Sie mens 97 51 900 6i D TMF In t e gration Guide also uses the followin g convention: Cautio n Means re a d e r b e c a re f u l . In this situation, you might do somethin g tha t coul d result in equi pment damage or loss of dat a. Cisco Unity Do [...]

  • Page 8

    Preface Cisco Unity Documentation viii Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Cisco Unity System Adm inistra tion Guid e A v ailabl e in HTML and PDF fo rmat s on the Cisco Unity Do cumenta tion com pact disc and on Cisco. com at http://www .cisco.com/uni vercd/cc /td/doc/pro duct/v oic e/c_un ity/index.htm . Also a v ail able as On[...]

  • Page 9

    ix Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Preface Obt ain ing Do cume ntat io n Obtaining Documentation The follo wing sectio ns prov ide sources fo r obtaining documentation f rom Cisco Systems. World Wid e Web Y ou can acce ss the most curr ent Cisco do cume nt ation on th e W orld W ide W eb at the follo wing sites: • http://ww[...]

  • Page 10

    Preface Obtainin g Techn ical Assist ance x Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Documentation Feed back If you are reading Cisco produc t document ation on t he W or ld Wi de W eb, you ca n submit technic al comments electr onically . Click F eedback in the t oolb ar a nd select Documenta tion . A fter you c omplete the form, c l[...]

  • Page 11

    xi Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Preface Obtaini ng T echnical Assi stance Customers and partners can self -registe r on Cisco.com to obtain additio nal personal ized in format ion and serv ices. Registere d users can order prod ucts, ch eck on the sta tus o f an or de r, acc ess t echn ica l su ppor t, an d v iew benefits [...]

  • Page 12

    Preface Obtainin g Techn ical Assist ance xii Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Contacting TAC by Telephone If you have a priority l e vel 1(P1) or prior ity lev el 2 (P2) pro blem, conta ct T AC b y telepho ne and immedia tely ope n a ca se. T o obtain a d irect ory of t oll-fre e numbe rs for y our c oun try , go to the fo ll[...]

  • Page 13

    C HAPTER 1-1 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 1 Siemens 9751 9006i DT MF Integration Integration Overview Before per forming the follo win g integratio n steps, conf irm tha t the Cisco Unity ™ serv er is r eady f or the i nteg ration b y co mpleting the ap propriate tasks i n the Cisco Unity Installation Guide . Integration[...]

  • Page 14

    Chapter 1 Siemens 9751 9006i DTMF Integrat ion Integra tion Overv iew 1-2 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Requirements The Siem ens 9751 90 06i integrati on suppor ts configuratio ns of the following compone nts: Phon e Syst em • Siemen s 9 751 90 06i (Release 9005 i s n ot su ppo rte d.) • Software ver sio n 900 6.1 or 9[...]

  • Page 15

    1-3 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapter 1 Sie mens 9751 9 006i DTMF Integration Integration Description Cisco Unity Server • The D ialog ic ® D/41E PCI ™ , D /120JCT -LS ™ , or D /120J CT -Euro ™ voice cards, installed • Cisco Unity installed and read y for the inte gration, as describ ed in the Cisco Unity Ins[...]

  • Page 16

    Chapter 1 Siemens 9751 9006i DTMF Integrat ion Program ming the Phone Sys tem 1-4 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Integration Features The Siem ens 9751 90 06i integrati on with Cisco Unity provid es the following featu res: If your phone system uses the CorNet netwo rk, all the integrat ion features will be av ailable and wi[...]

  • Page 17

    1-5 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapter 1 Sie mens 9751 9 006i DTMF Integration Program ming th e Phon e System To program the phone system for analog ports Step 1 Use the ADDDPLN comm and to create an e xte nsion for each v o ice mes saging port an d for the hunt group pi lot numbe r . E ach extension mu st have the foll[...]

  • Page 18

    Chapter 1 Siemens 9751 9006i DTMF Integrat ion Program ming the Phone Sys tem 1-6 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 3 Repeat Step 2 fo r eac h re mainin g SL MA v oice messagin g p ort t ha t ans wer s c alls . Step 4 Use the ADDSCSU c ommand to create th e fi rst SLMA v oice messa ging port th e sets MWIs. Each voic e mes[...]

  • Page 19

    1-7 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapter 1 Sie mens 9751 9 006i DTMF Integration Program ming th e Phon e System All MWIs on subscribe r extens ions are turn ed of f when the ph one system re starts. T o reset MWIs, run the pho ne system Mess age-W aitin g Refre sh utility on me nu 13.5. If you u se t he broken dial tone f[...]

  • Page 20

    Chapter 1 Siemens 9751 9006i DTMF Integrat ion Program ming the Phone Sys tem 1-8 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Make sure that the phon e syste m sen ds calls onl y to Cisco U nit y voice ports that are set to Answer Calls on th e System > Ports page in the Cisco Unity Administrato r . Calls sent to a voice messag ing po[...]

  • Page 21

    1-9 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapter 1 Sie mens 9751 9 006i DTMF Integration Program ming th e Phon e System Step 8 Go to m enu 4.1 - P ort Ass ign ment s an d s et t he fol lo w ing para me ters . Step 9 Go to menu 6.1 - T ransfer D ialing Seq uenc e and set the fo llowing param eters. T able 1 -6 Menu 4 .1 - P ort As[...]

  • Page 22

    Chapter 1 Siemens 9751 9006i DTMF Integrat ion Configurin g Cisco Unity for the Integration 1-10 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 10 Program ea ch phon e to forwar d calls to th e pilot number assigned to the voice messaging po rts, based o n o ne of the following Ci sco Unity c all tr an sfer type s sho wn in Ta b l e 1 [...]

  • Page 23

    1-11 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapter 1 Sie mens 9751 9 006i DTMF Integration Configuring Cisco Unity for the Integration Step 4 If the setting is not Analog or Multiple Integrations , cont act your sales representativ e for the n ecessary system key . Step 5 Go to System > Switch . Conf irm that th e settin gs matc[...]

  • Page 24

    Chapter 1 Siemens 9751 9006i DTMF Integrat ion Test ing th e In tegra tion 1-12 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 7 For the settings to take ef fect, exit and restart the Cisco Unity softwa re. For more information , see Appendix A, “Exiting and Starting the Cisco Unity Softw are and Serv er .” Testing the Integration [...]

  • Page 25

    1-13 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapter 1 Sie mens 9751 9 006i DTMF Integration Testing the Integration Step 7 Under Transfer Incom ing Calls, cli ck Y es, Ring Subscriber’ s Extension , an d confirm that the extension numbe r is for Phon e 1. Step 8 Under Transfer T ype, c lick Release to Switch . Step 9 Click the Sav[...]

  • Page 26

    Chapter 1 Siemens 9751 9006i DTMF Integrat ion Test ing th e In tegra tion 1-14 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 6 Conf irm that, after the nu mber of r ings that the phone system is set to wait , the call is forwa rded to Cisco Unity and that you hear the gree ting for Example Subscrib er . Hearin g the gree ting mean s [...]

  • Page 27

    1-15 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapter 1 Sie mens 9751 9 006i DTMF Integration Testing the Integration To s et up sup ervised tr ansfer on Cisco Un ity Step 1 In the Cisco Unity Administrator, go to Subscriber s > Subscribers > Call Tr a n s f e r . If Exam ple Sub scrib er is n ot disp layed, c lick t he Fin d ic[...]

  • Page 28

    Chapter 1 Siemens 9751 9006i DTMF Integrat ion Test ing th e In tegra tion 1-16 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 8 On the Sta tus Mo nitor , confi rm that the state of the po rt handl ing the c all ch anges to “Idle .” This stat e means that the port was succe ssfully rele ased when the call ended. To return Examp le [...]

  • Page 29

    C HAPTER 2-1 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 2 Dual Phone System Integration Cisco U nity ca n be integrated w ith one e ach of the following phone sy stems at the same time: • A traditiona l, circu it-switche d phone syste m. Any traditiona l phone system that Cisco Unity integr ates wi th can be used in a d ual phone syst[...]

  • Page 30

    Chapt er 2 Dual P hon e Sys tem Int egra tion Dual Phon e System In tegration O verview 2-2 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 2. Integrate the traditional phone system and Cisco Unity. See instruction s earlier i n this in teg ration guid e. 3. Install Cisc o CallMa nage r . 4. Inte grate C isco CallMa nager an d Cisco Unit y. [...]

  • Page 31

    2-3 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapt er 2 Du al Pho ne S yste m Int egrat ion Changing Cisco Unity Administrator Settings 4. Reinstall the A V -Cisco TS P . See the “T o reinstall the A V -Cisco service pro vider ” sect ion on pa ge 2-9 . 5. Change the Cisco Unity Administrat or settings. See the “ Cha ngi ng Cisco[...]

  • Page 32

    Chapt er 2 Dual P hon e Sys tem Int egra tion Changing Cisco U nity Adm inistrator Se ttings 2-4 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Cautio n Specify set tings for the traditional p hone system bef ore specifying settings for Cisco CallM anager . Y ou must proce ed in this orde r , or the integrati on may not work. 2. Specify set[...]

  • Page 33

    2-5 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapt er 2 Du al Pho ne S yste m Int egrat ion Changing Cisco Unity Administrator Settings Step 3 Adjust other settings as appropr iate. Fo r more infor mation about the o ther settings on the Switch pag e, see the online Help in the Cisco Unity Adm inistrator. Step 4 Click the Save icon, t[...]

  • Page 34

    Chapt er 2 Dual P hon e Sys tem Int egra tion Changing Cisco U nity Adm inistrator Se ttings 2-6 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 2 In the Por t Assignments sectio n, indicate the range o f ports to be a ssigned to th e tradit iona l ph one sy stem . The por t ra ng e fo r th e tra ditio na l ph one sy st em is por t 1 th[...]

  • Page 35

    2-7 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapt er 2 Du al Pho ne S yste m Int egrat ion Changing Cisco Unity Administrator Settings To select wh ich phone syste m subscribers an d call handlers u se For ex isting subscriber templates, subscri ber acco unts, and c all handlers, Cisco U nity use s the traditio nal phone system a s i[...]

  • Page 36

    Chapt er 2 Dual P hon e Sys tem Int egra tion Changing the N umber of Installed Ports 2-8 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 2 For each de vice, in the Switch list select the phon e system that Cisco Unity uses to dial ou t when notifyi ng subscrib ers of new messages. Ea ch notificati on device can be ass ociated with a sp[...]

  • Page 37

    2-9 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Chapt er 2 Du al Pho ne S yste m Int egrat ion Changin g the Num ber of In stall ed Por ts To remove the existing AV-Cisco TSP Step 1 On the Cisc o Unity server , log on to W indows as an admini strator . Step 2 Stop Cisco Unity (right-cl ick the Cisc o Unit y icon in the system tray , then[...]

  • Page 38

    Chapt er 2 Dual P hon e Sys tem Int egra tion Changing the N umber of Installed Ports 2-10 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02[...]

  • Page 39

    A-1 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 APPENDIX A Exiting and Starting the Cisco Unity Software and Server Exiting the Cisco Unity Software This section pro vides tw o procedures for ex iting the softw are: from the Cisco U nit y se rver an d f rom a no ther com put er . To exit the Cisco U nity software from the Cisco Unity ser[...]

  • Page 40

    Appendi x A Exiting an d Starting the Cisco Unity Software a nd Server Shutting Down or Restarting the Cisco Unity Server A-2 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Step 2 Start Inter net Ex plorer, and go to http://<Ci sco Unity server name> /status. If prompted, e nter th e na me a nd p assword of a Cisc o Unity adm inist ra[...]

  • Page 41

    A-3 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Appendi x A Exiting and Star ting the Cisc o Unity Software and Serv er Starting the Cisc o Unity Software Cisco Unity is a W indo ws service tha t is conf igured to start automa tically when you turn on or re start the server . Do one of the fo llowing procedur es only if you exite d th e [...]

  • Page 42

    Appendi x A Exiting an d Starting the Cisco Unity Software a nd Server Starting the Cisco Unity Software A-4 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 To st art the Ci sco Unity softw are from ano ther com puter Step 1 Start Inter net Ex plorer, and go to http://<Ci sco Unity server name> /status. If prompted, e nter th e na me a[...]

  • Page 43

    B-1 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 APPENDIX B Remapping Exte nsion Numbe rs The Remap ping Feature The ext ension remappin g feature lets you con vert the cal ling numbers and forwarding nu mb ers of c alls tha t Ci sco Unity ha ndle s to the extensi on s of y our choic e. T hi s f eatur e is us eful , for exa mpl e, whe n t[...]

  • Page 44

    Append ix B Remap ping Exte nsion Numb ers Setting Up Cisco Unity to Remap Exten sion Numbe rs B-2 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 By performing the procedure, you can c reate multiple files in either or both of two direct ories : • In the Calli ng directo ry , one or mo re .exm files remap call er ID number s. • In the F[...]

  • Page 45

    B-3 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Appendix B Rem apping E xtensio n Num bers Syntax a nd Exampl es An .exm file can have only one [Number Ma ppings] se ction. Step 6 Using the wildcards and e xamples in the foll ow ing “Syntax an d Exampl es” section, enter one r emapping rule on t he line . Then press Return . The ru l[...]

  • Page 46

    Append ix B Remap ping Exte nsion Numb ers Syntax an d Examples B-4 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 Cisco Unity e x ecu te s rule s in the ord er th e y app ea r in th e .e x m f il e. F or e xample, the .exm file might contain the following rules: 1234, 1189 3189, 1189 4189, 1189 123?, 8891 The extensi on 1234 would b e rema[...]

  • Page 47

    C-1 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 APPENDIX C Assigning Dialogic Ports for a Dual Phone System Integration In a dua l phone system in tegration, C isco Unity assigns a voice messagi ng port to the tradition al phone system for e ve ry port a v ailable on the installed v oice cards before assi gning voice messa ging por ts t [...]

  • Page 48

    Append ix C Assig ning Dialog ic Ports for a Du al Phone Sys tem Integrati on C-2 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02 To set the Port assignments in the Registry Cautio n Chan ging th e wrong reg istr y ke y o r enter ing an i ncorr ect v a lue can c ause th e server to malfunc tion. B efore you edi t the registry , con f ir m th[...]

  • Page 49

    C-3 Siemens 975 1 9006i DTMF Integrat ion Guide OL-1747-02 Appendix C A ssigni ng Dialogi c Ports for a D ual Phone Syst em Integrat ion Step 14 Close the Regi stry Editor . Step 15 For the settings to take ef fect, exit and restart the Cisco Unity softwa re. For more information , see Appendix A, “Exiting and Starting the Cisco Unity Softw are a[...]

  • Page 50

    Append ix C Assig ning Dialog ic Ports for a Du al Phone Sys tem Integrati on C-4 Siemens 9751 9006i DTMF Int egration Guid e OL-1747-02[...]