Acer EASYSTORE H341 manuel d'utilisation

Aspire easyStore H341/H342 Service Guide PRINTED IN T AIW AN[...]

ii Revision History Please refer to the table below for the up dates made on Aspire easyS tore H341/342 service guide. Date Chapter Up dat es[...]

iii Copyright Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into a ny language or computer lang uage, in any form or by any means, electronic, mechanical, magne tic, optical, chemi cal, manual or otherwise, without the[...]

iv Disclaimer The information in this guide is subject to ch ange without notice. Acer Incorporated makes no representations or warranties, either e xpressed or implied, w ith respect to the contents hereof and specifically disclaims any warrantie s of merchantability or fitness for any particular purpose. Any Acer Incorporated software described i[...]

v Conventions The following conventi ons are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives additional informa tion related to the current topic. W ARNING Alerts you to any physical risk or system damage that might resul t from doing or not doing specific actions. CAUTION Gives precautionary measures [...]

vi Service Guide Coverage This Service Guide provides you with all technica l information relating to the BASIC CONFIGURA TION decided for Acer's "glo bal" product offering. T o better fit local market requirements and enha nce product competitiveness, your regional office MA Y have decided to extend the func tionality of a machine ([...]

vii System Tour 1 Features 1 System Tour 2 Front Panel 2 Rear Panel 3 Internal Components 4 System LED Indicat ors 5 System Utilities 9 AMI BIOS Setup Utility 9 Entering the BIOS Setup Utility 10 Navigating Through the Setup Utility 11 Setup Utility Menus 12 System Disassembly 19 Disassembly Requirements 19 Pre-disassembly Procedure 20 Main Unit Di[...]

viii FRU (Field Replaceable Unit) List 59 Exploded Diagram 60 FRU List 62 Technical Specifications 65[...]

Chapter 1 1 Features Below is a brief summary of t he home server ’s many feature: NOTE: The features listed in this section i s for your re ference on ly . The exact conf iguration of the server depends on the model purchased. Processor  Onboard Intel Atom D410/D51 0 processor Chipset  Intel 82801IR I/O Controller Hub (ICH 9R) (Southbrid g[...]

2 Chapter 1 System Tour This section is a virtual tour of th e sy stem’s interior and exterior components. Front Panel No. Icon Component 1 Power button/power indicator 2 Network indicator 3 Hard disk drive (HDD) status indi cator 4 System status indicator 5 USB backup button/USB backup indica tor 6 USB 2.0 po rt 7 Front door Open the door to acc[...]

Chapter 1 3 Rear Panel No. Icon Component 1 Recovery/reset button 2e S A T A p o r t 3 Gigabit Ethernet po rt 4 USB ports 5 Power connector 6 Power fan[...]

4 Chapter 1 Internal Components No. Compon ent 1 Backplane board 2 Power supply 3 Memory mo dule 4 Mainboard[...]

Chapter 1 5 System LED Indicators Front panel This section describ es the different system LED indicators. No. LED indicator Color LED status Description 1 Power Blue On System is connected to the power su pply and turned on and ready for use. Random blink • System is booting • System is in S3 sleep state (suspend to memory) None Off • System[...]

6 Chapter 1 4 System status Blue Random blink • System is booting • System is shutting down On System initialize o peration completed. Blue and purple Random blink System is booting from a USB device (Reserved for BIOS update while boot block has been acti ve) Red On May indicate the following states: • System failure • HDD failure • SA T[...]

Chapter 1 7 Rear panel No. LED indicator Color LED status Description 1L A N p o r t network speed LED Amber On 1000 Mbps network access Green On 100 Mbps link network access None Off 10 Mbps link network access 2L A N p o r t activity LED Green On Active network link Random blink T ransmit or receive activity None Off No network connection[...]

8 Chapter 1[...]

Chapter 2 9 AMI BIOS Setup Utility BIOS setup is a hardware configurat ion program built into the system's Basic Input /Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to ru n this utility . Y ou will need to run this utility under the following cond itions.  When changing the system [...]

10 Chapter 2 Entering the BIOS Setup Utility Before you begin, prepare the following:  Wrist grounding strap and conductive mat for preventing electrostatic discharge  Philips screwdriver  Debug card - Refer to page 44 for details about the debug card.  Debug card cable 1. T urn off the computer and all attached devices. 2. Remove the c[...]

Chapter 2 11 Navigating Through the Setup Utility Use the following keys to move around the Setup utili ty .  Left and Righ t arrow keys – Move between selections on the menu bar .  Up and Down arrow keys – Move the curso r to the field you want.  Pg Up and Pg Dn keys – Move the cursor to the previous and next page of a multiple page[...]

12 Chapter 2 Setup Utility Menus The Setup Main menu includes the following main setup categories.  Main  Advanced  Boot  Chipset  Exit In the descrip tive tab le followin g each of the menu sc reenshot s, settings in boldface are the default and suggested settings.[...]

Chapter 2 13 Main The Main menu displays basic info rmation about the syst em and lets you set the system date and time. Parameter Description AMIBIOS Build Date ID V ersion number of the BIOS Setup Utility . Date when the BIOS Setup Utility was created. Processor S peed Displays the processor speed in MHz. System Memory T ot al size of sy st em me[...]

14 Chapter 2 Advanced The Advanced men u display submenu options for con fi guring the function of various hardw are components. Select a submenu item, then press < Enter > to access the related submenu scre en. Parameter Description IDE Configuration Press < Enter > to select options for the IDE Configuration settin gs. Hardware Health[...]

Chapter 2 15 Boot Use the Boot menu to specify the bo ot sequence from availa ble devices. Select a sub menu item, then press < Enter > to access the related submenu screen.[...]

16 Chapter 2 Chipset Use the Chipset menu to configur e the south bridge ch ipset. Select the submenu item, then press < Enter > to access the submenu screen. Parameter Description South Bridge Configuration Press < Enter > to select options for the South Bridge Configuration settin gs.[...]

Chapter 2 17 Exit The Exit menu lists options for quittin g the Setup Uti lity . Highl ight any of the exi t options, then press < Enter > . Parameter Description Save Changes and Exit Saves changes made and closes the utility . Keyboard shortcut: F10 Discard Changes and Exit Discards change s made and closes the utility . Discard Changes Dis[...]

18 Chapter 2[...]

Chapter 3 19 This chapter contains step-by-step procedure s on how to disasse mble the desktop computer fo r maintenance and troubleshooting. Disassembly Requirements T o disassembl e the computer , you need the following tools:  Wrist grounding strap and conductive mat for preventing electrostatic discharge  Flat-blade screwdriver  Philip[...]

20 Chapter 3 Pre-disassembly Procedure Before proceeding with the disassembly proce dure, perform the steps listed below: 1. T urn off the system and all the peripherals conne cted to it. 2. Unplug the power cord from the power ou tlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system u[...]

Chapter 3 21 Main Unit Disassembly Screw List Code Screw Part No. A M3-0.5*4 86.1A524.4R0 B M3*6L 86.V A524.6R0 C M3*0.5*4L 86.19534.4R0 TURN OFF POWER MAIN UNIT DISASSEMBL Y SYSTEM COVER HOUSING FRAME HARD DISK DRIVE MODULE DRIVE CARRIER HARD DISK DRIVE BACKPLANE BOARD BRACKET FRONT BEZEL FRONT I/O BRACKET MAINBOARD CARRIER MEMORY MODULE MAINBOARD[...]

22 Chapter 3 Removing the Hard Disk 1. Open the front panel. 2. Press to release the hard drive carrier handle.[...]

Chapter 3 23 3. Flex the carrier handl e. 4. Slide the hard drive carrier out of the HD D bay .[...]

24 Chapter 3 5. Remove the carrier by gently prying open the left rail of the carrier (1) and lift the hard disk of f the carrier (2) .[...]

Chapter 3 25 Removing the System Cover 1. Perform the pre-disassembly pr ocedure descri bed on page 20. 2. Remove the three screws (A) that secure system cover . 3. Slide the system cover toward the back of th e chassis until the tabs on the cover disengage with the slots on the chassis. 4. Lift the side panel away from the server and put it aside [...]

26 Chapter 3 Removing the Front Bezel 1. Remove the system cover . Refer to th e previous section for instructions. 2. Release the front bezel retention tabs from the chassis in terior . 3. Pull the bezel slightly outwa rd, then disconnect the front I/O board cable.[...]

Chapter 3 27 4. Pull the bezel away from the chassis.[...]

28 Chapter 3 Removing the Front I/O Board 1. See “Removing the System Cover” on page 25. 2. See “Removing the Front Bezel” on page 26. 3. Remove the four screws (B) that secures the front I/O bracket. 4. Remove the bracket. Screw (Quantity) Color To r q u e Part No. M3*6L (4) Silver 5.1 to 6.9 kgf-cm 86.V A524.6R0[...]

Chapter 3 29 5. Remove the four screws (C) that secure the front I/O board. 6. Remove the front I/O board. Screw (Quantity) Color To r q u e Part No. M3*0.5*4L (4) Silver 5.1 to 6.9 kgf-cm 86.19534.4R0[...]

30 Chapter 3 Removing the Backplane Board 1. See “Removing the Hard Disk” on page 22. 2. See “Removing the System Cover” on page 25. 3. Disconnect the fan (1) , LED (2) , and power (3) cables from their backplane boa rd connectors. 4. Disconnect the four HDD SA T A cables from their mainboard conn ectors.[...]

Chapter 3 31 5. Pull the backplane board bracke t out of the chassis. 6. Detach the four HDD SA T A cables from their backplane board connectors. 7. Remove the seven screws (C) that secure the backplane board. Screw (Quantity) Color To r q u e Part No. M3*0.5*4L (7) Silver 5.1 to 6.9 kgf-cm 86.19534.4R0[...]

32 Chapter 3 8. Lift the backplane board off the bracket.[...]

Chapter 3 33 Removing the Power Supply 1. See “Removing the Hard Disk” on page 22. 2. See “Removing the System Cover” on page 25. 3. See “Removing the Backplane Board ” on page 30. 4. Release the power cables from the cable ti es, as shown. 5. Disconnect the 4-pin power cable from its mainboard connector .[...]

34 Chapter 3 6. Remove the four screws (A) that secure the power supply . 7. With the thumb in the thumb hole, press the tab to release the mainboard carrier from the chassis. Screw (Quantity) Color To r q u e Part No. M3-0.5*4 (4) Silver 5.1 to 6.9 kgf-cm 86.1A524.4R0[...]

Chapter 3 35 8. Slide the mainboard carrier out slightly , un til you ha ve access to the power cable. 9. While pressing the tab on the 24-pin power cable, pull the cable off the mainboard connector . 10. Pull the power supply out of the chassis.[...]

36 Chapter 3 Removing the Fan 1. See “Removing the Hard Disk” on page 22. 2. See “Removing the System Cover” on page 25. 3. See “Removing the Backplane Board ” on page 30. 4. Remove the four screws (A) that secure the fan. 5. Remove the fan. Screw (Quantity) Color To r q u e Part No. M3-0.5*4 (3) Silver 5.1 to 6.9 kgf-cm 86.1A524.4R0[...]

Chapter 3 37 Removing the Memory Module 1. See “Removing the Hard Disk” on page 22. 2. See “Removing the System Cover” on page 25. 3. See “Removing the Front Bezel” on page 26. 4. See “Removing the Backplane Board ” on page 30. 5. See “Removing the Power Supply” on page 33. 6. See “Removing the Fan” on page 36. 7. Disconnect[...]

38 Chapter 3 9. Press the holding clips on both sides of the DIMM slot outward to release the DIMM (1) . 10. Gently pull the DIMM upward to remove it from the DIMM slot (2) .[...]

Chapter 3 39 Removing the Mainboard 1. See “Removing the Hard Disk” on page 22. 2. See “Removing the System Cover” on page 25. 3. See “Removing the Front Bezel” on page 26. 4. See “Removing the Backplane Board ” on page 30. 5. See “Removing the Power Supply” on page 33. 6. See “Removing the Fan” on page 36. 7. Remove the fou[...]

40 Chapter 3 Removing the HDD Access LED cables 1. See “Removing the Hard Disk” on page 22. 2. See “Removing the System Cover” on page 25. 3. See “Removing the Front Bezel” on page 26. 4. See “Removing the Backplane Board ” on page 30. 5. See “Removing the Power Supply” on page 33. 6. See “Removing the Fan” on page 36. 7. Se[...]

Chapter 4 41 This chapter provides instructions on how to troubleshoot system hardw are problems. Hardware Diagnostic Procedure The system’s diagnostic function monitors system activity and performs IMPORT ANT : The diagnostic tests described in this chapter ar e only intende d to test Acer products. Non-Acer products, prototype cards, or modifie[...]

42 Chapter 4 System Check Procedures Power system check If the system will power on, skip this sect ion. Refer to System Extern al Inspection. If the system will not power on, check if the power cabl e is properly conne cted to the system and AC source. System external inspection 1. Inspect the LED indicators on the fro nt panel, which ca n indicat[...]

Chapter 4 43 System Diagnosis Hardware diagnostic program The purpose of the hardware dia gnostic progra m is to check hardware probl ems. It executes simple tests of each hardware component to make sure the hardware is not the source of the problem. If hardware probl ems, such as a fan, LED board, hard disk drive, memory; are confirmed, the dia gn[...]

44 Chapter 4 6. After the diagnostic routine is completed, the HDD stat us indicator lights purple indicating the system has passed all diagnostic tests. 7. A copy of the test result will be saved as a l og file (i.e., 66380AC3.LOG) and stored in the Results folder .The name of the log file is based on the last 8 bytes of the serial number Debug ca[...]

Chapter 4 45 POST Code Checkpoints The Power-On Self T est (POST) is a BIOS procedure that boots the system, initializes and diagnoses the system components, and controls the operation of the pow e r-on password option. If POST discovers errors in system operations at power-on, it di splays error messages, generates a c heckpoint code at port 80h o[...]

46 Chapter 4 Bootblock recovery code checkpoints The Bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to occur because the user has forced the upda te or the BIOS checksum is corrupt . The following table describes the type of checkpoints that may occur during th e Bootblock recovery portion of the BIOS: D7 R[...]

Chapter 4 47 POST code checkpoints The POST code checkpoints are the largest set of ch eckpoints during the BIOS pre-boot process. The following table describes the type of checkpoints th at may occur during the PO ST po rtion of the BIOS: Checkpoint Des cription 03 Disable NMI, Parity , vid eo for EGA, and DMA controllers. Initialize BIOS, POST , [...]

48 Chapter 4 Device Initialization Manager code checkpoints The Device Initialization Manager (DIM) module gets cont rol at various times during BIOS POST to initia lize different BUSes. The following table describes the ma in checkpoints where the DIM module is accessed: 50 Programming th e memory hole or any kind of implementation that needs an a[...]

Chapter 4 49 While control is in the different f unctions, additional checkpoints are output to port 80h as a word value to identify the routines under execution. The low byte value indi cates the main POST Cod e Checkpoint. The high byte is divided into two nibbles and contains two fi elds. Th e details of the high byte of these checkpoints are as[...]

50 Chapter 4 System Status Error Codes NOTE: Perform the FRU replacemen t or actions in the s equence shown in FRU/Action column, if the FRU replacement does not solve the probl em, put the original part back in the computer . Do not replace a non-defective F RU. The error messages in the following table indicate the error signals on the HDD access[...]

Chapter 4 51 BIOS Recovery Perform the BIOS recovery if the BIOS flash ROM has become corrupted. The foll owing sections provide instructions on how to recover BIOS settings. To create a BIOS Recovery disk: 1. Prepare a USB storage device. 2. Connect the USB storage device to a USB port on your computer . 3. Copy the target B IOS ROM f ile to a USB[...]

52 Chapter 4 Clearing CMOS T o clear the BIOS configuratio n you need to shor t the JP3 Clear CMOS jumper on the mainboard. 1. T urn off the computer and all attached devices. 2. Remove the system cover . See “Removing the System Cover” on page 25 . 3. Locate the JP3 Clear CMOS jumper on the mainboard. 4. Remove the jumper from the default posi[...]

Chapter 4 53 Undetermined Problems The diagnostic pr oblems does not identify wh ich adapter or device failed, wh ich installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative. NOTE: V eri fy that all attached devices are supported by the computer . NOTE: V eri fy that the power supply being used at[...]

54 Chapter 4[...]

Chapter 5 55 System Block Diagram System Block Diagram and Board Layout Chapter 5[...]

56 Chapter 5 Board Layout Mainboard No Description No Description 1 S A T A 1 port 13 Intel Atom D410/D510 pro cessor 2 S A T A 3 port 14 HDD access LED cable connector 3 S A T A 4 port 15 DDR2 DIMM slot 4 S A T A 2 port 16 24-pin power cable connector 5 U SB ports 17 Front I/O board cable connector 6 G igabit Ethernet port (top) USB ports (bottom)[...]

Chapter 5 57 System Jumpers Name Location Settings Clear CMOS jumper JP3 1-2 Normal (default) 2-3 Clear CMOS System type select jumper JP2 1-2 Aspire system (default) 2-3 Other model Debug/user mode jumper JP1 Ope n User mode enabled (default) Closed Debug mode enabled[...]

58 Chapter 5[...]

Chapter 6 59 This chapter offers the FRU (Field Replaceable Unit) lis t in glob al configuration of the home server . Refer to this chapter whenever ordering th e parts to repair or for RMA (Return Merchandise Authorization). NOTES:  When ordering FR U parts, check the most up-to-dat e information av ailable on your re gional web or channel. For[...]

60 Chapter 6 Exploded Diagram[...]

Chapter 6 61 Item Part No. Part Name QTY . 1 42.60P02.001 Handle HDD carri er HT -361 1 2 42.60P03.001 Latch HDD carrie r HT -361 1 3 34.60P07.001 Axis HDD carrier HT -361 1 4 34.60P05.001 SPG HDD carrier HT-361 1 5 34.60P04.001 EMI HDD carrier HT -361 1 6 47.60M06.001 HDD ear rubber pin HT -360 4 7 42.60P01.001 HDD carrier HT -361 1 8 40.60P04.001[...]

62 Chapter 6 FRU List Component QTY Part Name Description Acer Part Number Board Front I/O board 1 FRONT I/O BOARD S15I ASPIRE FRONT I/O BD DIP 55.R3601.002 Backplane board 1 BACKPLANE BOARD S15 I BACKPLANE BOARD DIP 55.R3601.001 Cable Backplane board cable 1 BACKPLANE BOARD CABLE C.A. 2CON 10PIN HT361 50.R3601.001 HDD SA T A cable 1 HDD SA T A CAB[...]

Chapter 6 63 Front I/O bracket FRONT I/O BOARD BRACKET ASSY BRKT AS FRONT I/O HT -361 33.R3601.001 HDD carrier HDD CARRIER ASSY HDD CARRIER HT -361 42.R3601.001 Backplane bracket Backplane bracket BRKT BP HT361 N/A Mainboard carrier Mainboard carrier ASSY MB TRA Y HT -361 N/A System cover System cover CAS UP HT -361 N/A Key MASTER KEY DK103-KY05 MA[...]

64 Chapter 6 Memory 1 MEMORY UNIFOSA UNB-DIMM DDRII 800 1GB GU341G0ALEPR6B2C6CE LF DIMM 1G GU341 G0ALE PR6B 2C6C E KN.51203.034 1 MEMORY UNIFOSA UNB-DIMM DDRII 800MHZ 1GB GU341G0ALEPR6B2C6CE LF DIMM 1G GU341 G0ALE PR6B 2C6C E KN.1GB0H.009 Power supply 1 PSU DEL T A GPS-200AB B 200W 100-240V S1 SPS 200W 1U DEL T A GPS- 200AB B PY .20009.001 Screws 1[...]

Appendix A 65 This section provides technica l specifications for the system. Processor System Board Majo r Chips Item Specification T ype Onboard Intel Atom series Model number D410 D510 Core 1 2 Threads 2 4 Clock speed (GHz) 1.66 1.66 L2 cache size 512 KB 1 MB Bus type DMI DMI Manufacturing tech (CMOS) 45 nm 45 nm Max TDP (W) 10 13 Socket type Mi[...]

66 Appendix A System Memory System BIOS PCI Interface Network Interface SA T A Interface Item Specification Memory type DDR2-800 unbuffered DIMM Organization Unbuffered, non-ECC Pin count 240 DIMM socket s 1 DIMM size 1 GB or 2 GB Minimum memory 1 GB Maximum memory 2 GB V en dor Unifosa Model name GU341G0ALEPR6B2C6CE GU342G0ALEPR692C6CE Item Specif[...]