Alcatel-Lucent Alcatel 4400 manuel d'utilisation

Adva nce d R eflexes Alcatel Us er Guide Alcatel 4400 Advanced Reflexes User Guide[...]

Alcatel User Guide Advanced Alcatel 4400 PABX System The Alcatel 4400 PABX System provides you with an exten sive range of features that will con tribute to better efficiency aroun d the office . This u ser guid e will help y ou take f ull advantage of these features. These instructions only refer to Advanced digital telephones. Should you be using[...]

Adva nce d R eflexes Alcatel Us er Guide Contents Feature codes .................................. ..................................... ..................... 1 Main feature co des ....................................... ..................................... ...... 1 Feature codes used during a call .................................................[...]

Alcatel User Guide Advanced Making an Enquiry Call ....................... ...................................... ........... 11 Transferring a Call ............................................... .................................. 11 Making a Back and Forth (Broker) Enquiry Call ........................ 12 Making a Co nference Ca ll ..............[...]

Adva nce d R eflexes Alcatel Us er Guide Sending Text Mail ........... ..................................... .................................. 18 Reading Text Mail ................................. ..................................... ............ 20 Making an Intercom Intrusion ................................ .......................... 21 Custo[...]

Alcatel User Guide Advanced Manager key ..................... ..................................... .................................. 34 Exec Mail Key ................................................................ .......................... 34 Screened Calls ............................................... ..................................... ..[...]

Advanced Reflexes Al catel User Guide - 1 - Feature codes Main feature codes Function Default Code Voice mail access ** Outside line 0 QUT Information 9 9 Cancel an automatic call back #99 Call back last internal cal ler *81 Call park/retrieve *7 + EXTN Direct call pi ck up #4 + EXTN Group call pick up *4 Immediate forward *52 Forward on busy *55 F[...]

- 2 - -Alcatel User Guide Advanced General description Your Alcatel Advanced extensi on is made up of 5 disti nct zone s: The Fixed Keys - By using one of these keys you m ay access the most commonly used functions. i To access programming mode or to display information o n your extension. Mute Deactivates th e microphone while you are on a call. L[...]

Advanced Reflexes Al catel User Guide - 3 - To program the keys on your extension to suit your indivi dual needs consult the section “customising your extension”. There are also 5 pre-programmed keys which allow you to • Temporarily store a number • Access mail services • Automatically redial the last number diall ed • Call an ISDN corr[...]

- 4 - -Alcatel User Guide Advanced legend: Segment Segment flashing Segmen t lit unli t The Display Your Alcatel Advanced e xtension has a 2 line displ ay, which acts as your permanent guide. Each of the two lines on the display may continue on to two or more pages. The presence of another page is indicated by the symbol at the right hand side of t[...]

Advanced Reflexes Al catel User Guide - 5 - activat e. If you se lect the u p per line, it will flash u ntil you activate the required action by pressing the corresponding display key. After a few seconds, the lower l ine automatically becomes active ag ain . Additional optional equipment Your extension is e quipped with an alphabeti c keypad, whic[...]

- 6 - -Alcatel User Guide Advanced Telep hone layo ut 09/01/ 96 1 2:3 0 2 1 1. The displ ay 2. The soft keys 3. The programmable keys 4. The fixed keys 5. The icons 1 4 3 5[...]

Advanced Reflexes Al catel User Guide - 7 - Making a call Making an External Call 0 + External Number Alternatively, instead o f 0, you can press a line key for an outsid e line (if y o ur exten s ion is multilin e). Redial To automatically redial the l ast number dialle d: Redial Making an Internal Call Extension Number Calling the QUT Information[...]

- 8 - -Alcatel User Guide Advanced If the characters entered corresponds to a surname followed by a first name: Name&F To cancel the operation and quit: Cance l Once t h e relevant sea rch has b e en carried ou t, the d is p lay will show the first name found. If more than one possible name matches the characters ente red, the displa y indicate[...]

Advanced Reflexes Al catel User Guide - 9 - Your system manager will provide you with a list of the numbers available to you. # 6 + th e speed dial number Note: When using t he system me mory to call an external number, you d o not need to di al 0 for an outside li ne. Leaving a Call Back Request If there is no reply when yo u call, you may ask to [...]

- 10 - -Alcatel User Guide Advanced The ex tension called will b e informed b y a n audible beep tha t you ar e waiting . As soon a s the line y ou are call in g is free, your c all will be pu t straigh t thro u gh. Consulting a Waiting Call If you are on the phone and a second person is trying to cal l you, you will hear a beep. For three seconds,[...]

Advanced Reflexes Al catel User Guide - 11 - The last caller’s identi ty will be displ ayed. To directly dial the extension number: CallBk Making an Enquiry Call While you are on a call you may call a second perso n to make an enquiry. Enquir Dial the s econ d n u mber, either in ternal or externa l, required. Your s econd call w ill immed i atel[...]

- 12 - -Alcatel User Guide Advanced Making a Back and Forth (Broker) Enquiry Call After you have made an enquir y call, you may ta lk alter nately with each party. To alternate betwe en callers: Broker On a sin g le line termin al , you will no w be talkin g to the per son whose identity is shown on the le ft of the display screen. On a mult i- lin[...]

Advanced Reflexes Al catel User Guide - 13 - Call Parking Call parking allows yo u to disconnect from an external call and be reconnected later, ei ther at your own extension or at another extension. During the cal l: Park The ca ll w ill automatic al ly b e placed on h ol d . To retrieve a parked call: * 7 + exten s ion wher e call is parked If th[...]

- 14 - -Alcatel User Guide Advanced To place an immediat e forward on your extension: # 5 2 + the d es t ination extension number To place a forward on busy on your extension: # 5 5 + the d es t ination extension number To place a forward on no reply on your extension: # 5 7 + the d es t ination extension number To place a forward on busy or no rep[...]

Advanced Reflexes Al catel User Guide - 15 - To activate “follow me” forwarding: # 0 6 the destination e xtension number + your own extension numbe r Cancelling “Follow Me” Forwarding To cancel “follow me” forwarding from the desti nation extension: # 0 7 To cancel “follow me” forwarding from your own exte nsion: # 5 3 Call Forward [...]

- 16 - -Alcatel User Guide Advanced You w ill still receiv e calls t o y our own exten s ion numb e r. To re-enter the hunting group: # 5 9 Meet-Me Co nference Up to 29 participants m ay speak in a telephone conference. The conference must i nclude 1 internal partic ipant. To join in a Meet- Me Con ference : # 7 + the pre-arranged four digit code T[...]

Advanced Reflexes Al catel User Guide - 17 - Advanced programming features These features should only be implemented with the knowledge of your system admini strator. Call Forwarding to an External Number # 5 2 + the external number preceded by ‘0’ To cancel: # 5 3 Note: You ma y only forward to an external number immediately or on no reply. Ch[...]

- 18 - -Alcatel User Guide Advanced Once y ou have dialled an externa l number, yo u r display w ill appear as follows: Whilst in conv ersation : DTMF Keys on dialli ng keypad as prompted. To return to normal, hang up or press the re lease key. Sending Text Ma il You may send a written mess age (u p to 127 ch aracters) to another extension with a s[...]

Advanced Reflexes Al catel User Guide - 19 -[...]

- 20 - -Alcatel User Guide Advanced Once you have selec te d the list you require: Next to scroll through the list Prev to see prev. message Valid to send th e message Back to return Reading Text Mail If you have been sent text mai l, the LED on the exte nsion lights up and flashes in green. The presence of mail is also indicated by the icon next t[...]

Advanced Reflexes Al catel User Guide - 21 - Note: If you do not save the message after reading it, the message w ill a u tomatically be delet ed. Making an Intercom Intrusion If there i s no reply on an internal extension, provi ded you have permission, you may ma ke an in t rusion on tha t extension via the i ntercom. LSInt You will now be abl e [...]

- 22 - -Alcatel User Guide Advanced functioning You will then have access to the fol lowing optio ns: Melody: to select the ringing tone and volume of the extension; Keys: to progra mme the keys; Displ: to adjust the level o f contrast of the display; Passwd: to programme the four digit personal password for your extension. (The defaul t code is 00[...]

Advanced Reflexes Al catel User Guide - 23 - Personal Memor y Keys You programme personal memory keys with your own choice of num bers for di rec t dialling . To enter programming mode: i Prog Then, to progra mme keys as pa rt of your personal memo ry: Keys Select the ke y to be programmed. Enter the numbe r to be memor ised. Note: For external num[...]

- 24 - -Alcatel User Guide Advanced To scroll through the groups of functions: Next Once you have found th e appropriate group: Apply Select the desired functi on from this group and: Apply The f ollowing lis ts prov ide deta ils of the fe atures a vailable. Group 1 - Forwarding services: Immed ⎜ : Unconditional call forwarding; Busy ⎜ : Call f[...]

Advanced Reflexes Al catel User Guide - 25 - Group 4 - Associate services: Assoc: call associate extension; OvFlow: overflow to associate; OvFlOf: cancel associated overfl ow. Group 5 - Consultation & Callback: Last ca: call back last caller; Charge: charging information; V Mail: access to voice mail . Group 6 - Appointment re minder: Temp: set[...]

- 26 - -Alcatel User Guide Advanced Programming the Contrast i Prog Displ To adjust the contrast on your display, choose from the four availab le levels. Programming the Pass wor d i Prog Passwd Then enter your current passwor d (the default value is 0000). The display will ask you to enter your new password. You will then be asked to enter it for [...]

Advanced Reflexes Al catel User Guide - 27 - Then en t er the number of th e extension you wish as your new associate extension. Programming the Interc om List i Prog ← → Intcom The intercom list is a l ist of up to ten users who may access your extension in intercom mode. To modify thi s list: Add Your dis p la y w ill ask you to en ter the nu[...]

- 28 - -Alcatel User Guide Advanced Multiline functions Mult iline oper ation is an optio n al feature of the 4400 system. It means that you have more than o ne line on your extension. Several of the programmable keys may be used as l ine keys, to make and receive calls. One option al lows you to have more than one number whi ch may be used to cal [...]

Advanced Reflexes Al catel User Guide - 29 - If a call is completed: then the line key of the call you are reconnecting to. Manager Extension In addition to the standard feat ures availab le on y our Alcat el 4400 exten sion, you w ill have extr a ke ys program med specifically for manager/secretary working : Secretary key This key allo ws you to m[...]

- 30 - -Alcatel User Guide Advanced Screening Keys These keys allow yo u to use a screening feature on your incomi n g calls. Each o f t he key s is linked t o a list (or “ t able”) of numbers. Note: The screening tables are defined by the system manager. Screened The SC RE ENED t able allows on ly callers list ed in the ta b le to directly cal[...]

Advanced Reflexes Al catel User Guide - 31 - If you work with several secr etaries, after selecting the screening key, press the appr opri ate Se cretary ke y. To confirm your selection: Exec M ail This feature allows your secretary to send a short mail message directly onto your displ ay. A message may be sent when your e xtension is fr ee or when[...]

- 32 - -Alcatel User Guide Advanced Note: This mail function is only available between tw o 4035 extensions.[...]

Advanced Reflexes Al catel User Guide - 33 - Screening Supervision If your extension has a Supe rvision key, you ma y supervise the call being screened once it rings on the Secretary extension. When a screened call arrives on the Secretary extension, it is signalled on yo ur display and by the icon for the Supervi sion key. During the ringing phase[...]

- 34 - -Alcatel User Guide Advanced In addition to the standard feat ures availab le on y our Alcat el 4400 extension, you wil l have certai n extra keys at your disposal: Manager key This key a llows you to mak e a direct call t o (or to receive a call from) your manager. When you press the Manager key your call is signall ed on the Secretary key [...]

Advanced Reflexes Al catel User Guide - 35 - To exit mail mode: Note: This mail function is only available between tw o 4035 extensions. Screened Calls If you r man ager has ac t ivated a scree ning key, you will receive certain call s. Your display wi ll show that the call has been forwarded from your managers extension. Your manager may take up t[...]

- 36 - -Alcatel User Guide Advanced The icon associated with the Absent key signal as follows: • Manager has acti vated screening • You have activated your Absent key (flashi ng) When you acti vate or dea ctivate the Absent key, to confi rm your action: If there is a n Overflow secret ary extension , when th e secret a ry is abse n t, the c a l[...]

Advanced Reflexes Al catel User Guide - 37 - The icon associated to this key allows the secretary to supervise the status of the Manager extension. • Overflo w function not activa ted icon un lit • Official secretary absent, overflow lit activated, m anager station free/ringing • Manager calling flashing • Manager busy lit • The manager h[...]

- 38 - -Alcatel User Guide Advanced[...]

Advanced Reflexes Al catel User Guide - 39 - Glossary Associ a ted extensi o n If your extension is li nked to another extension on the system, this extension is known as your associ ated extension. Back and forth If you have two cal ls in progress on yo ur extension you may ‘shuttle’ between the two, talking to each one, wi thout the other bei[...]

- 40 - -Alcatel User Guide Advanced Conference call This allows three callers to carry out a conversation together. DTMF Dual Tone Multi Frequency - a method of sending si gnals over a telephone link. Each digit dial led represents a combination of tones. Enquiry call During a call you may call a se cond person. As soon as you dial the second numbe[...]

Advanced Reflexes Al catel User Guide - 41 - Line Key A key which access to a telephone line Multiline operation This o ptional f eature a llo w s you t o h ave sev eral lines on your extension. You may therefore deal with several call s at the same time. Paging If you dial an extension and receive no response, it may be possible to contact the use[...]

- 42 - -Alcatel User Guide Advanced Notes[...]

Advanced Reflexes Al catel User Guide - 43 -[...]