AT&T 2.1.1 manuel d'utilisation

AT&T 555-107-100 Issue 1 January 1993 AT&T FAX Attendant TM Release 2.1.1 For MERLIN LEGEND TM Communications System System Manager’s Guide[...]

 1993 AT&T January 1993 All Rights Reserved Issue 1 Printed in U.S.A. Notice While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, AT&T cannot assume responsibility for any errors. Changes and/or corrections to the information contained in this document may be [...]

Contents About This Guide 9 Purpose and Scope ix How to Use This Guide xi Related Documents xiii 1 Introduction 1-1 Overview 1-1 FAX Attendant Services 1-2 FAX Attendant Features 1-2 Telephone System Interface 1-8 2 Feature and Planning Review 2-1 Review of System Planning 2-1 Planning for FAX Attendant on the MERLIN LEGEND System 2-1 Planning the [...]

Contents Modifying Your Existing Fax Response Service 4-25 Helpful Hints: Creating and Loading Fax Response Service 4-34 5 System Operations 5-1 Introduction 5-1 System Management Operations 5-2 Operating FAX Attendant 5-6 Backing Up Files 5-12 Fax Equipment Operations 5-12 6 Report Generation 6-1 Generating FAX Attendant Reports 6-1 7 Troubleshoot[...]

Contents C FAX Attendant Menu Tree C-1 FAX Attendant Menu Trees C-1 IN Index IN-1 iii[...]

Figures About This Guide 1. Typical Function Key Labels xii 3 Implementing FAX Attendant 3-1. Status Screen 3-3 3-2. Integrated Solution III Main Menu 3-4 3-3. AUDIX Voice Power/FAX Attendant Menu 3-5 3-4. Fax System Parameters Administration Menu 3-6 3-5. General Fax Parameter Administration Form 3-7 3-6. Voice System Parameter Administration Form[...]

Figures 4 Fax Response Administration 4-1. Status Screen 4-2 4-2. Integrated Solution III Main Menu 4-3 4-3. AUDIX Voice Power/FAX Attendant Menu 4-4 4-4. Fax Response Administration Menu. 4-5 4-5. Fax Response Workspace Administration Menu 4-6 4-6. Edit Workspace/Edit Inactive Fax Messages Form 4-7 4-7. Edit FaxMenu Form. 4-9 4-8. FaxMenu Message [...]

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About This Guide Purpose and Scope The information in this guide is organized to help System Managers perform day-to-day management and operation of the FAX Attendant System. In addition, basic information is offered about connections to, and administration of the MERLIN LEGEND Communications System as it is affected by the FAX Attendant System. Th[...]

About This Guide tasks, with related menus and windows, required to administer the system. Additionally, this chapter explains how to enter the voice phrases for FAX Attendant services. Chapter 4: Fax Response Administration describes how to plan, implement, and modify a Fax Response service for your company. Chapter 5: System Operations describes [...]

About This Guide How to Use This Guide This guide contains a complete description of the FAX Attendant system. During initial implementation, the System Manager should become familiar with the FAX Attendant System by reading all of this guide and the AT&T AUDIX Voice Power TM /FAX Attendant System TM Planning and Implementation document. For da[...]

About This Guide LST-ANNS Any screen information DEFINE SAVE CHOICES SPCM-ADM DEL-MENU HELP LST-MENU DISPLAY CANCEL FRM-MGMT CHG-KEYS CHG-KEYS Figure 1. Typical Function Key Labels xii[...]

About This Guide Related Documents For FAX Attendant, you need to be familiar with the following documents: AT&T FAX Attendant System TM , Release 2.1.1, User’s Guide Document No. 555-601-101 AT&T AUDIX Voice Power TM /FAX Attendant System TM Planning and Implementation Document No. 555-601-202 For AUDIX Voice Power, you should be familia[...]

Introduction 1 Overview AT&T FAX Attendant System TM is a software application that enhances the capabilities of all fax machines attached to a company’s telephone network. FAX Attendant is based on the Integrated Voice Power TM System software and the FAX Attendant Application software that runs on the Master Controller III (80486/SX) comput[...]

Introduction FAX Attendant interfaces with a local telephone system and processes fax messages and controls announcements that are stored on disk memory. FAX Attendant prompts internal and external callers to make menu choices by pressing the appropriate touch-tone button. FAX Attendant Services FAX Attendant includes the following services: Fax Ca[...]

Introduction Intelligent Auto-Retry If an outbound fax message is not successfully delivered, FAX Attendant keeps trying to deliver the message until the maximum retry period (an administerable parameter) is reached. When this time period expires, FAX Attendant generates a failed delivery report for the subscriber who initiated the message. If a fa[...]

Introduction Call Accounting Integration FAX Attendant can be administered so that information about each call placed by FAX Attendant is collected by the call accounting system on the telephone switch. Account codes can be administered for each subscriber and for the Fax Response service so they can be tracked separately. Fax Machine Call Coverage[...]

Introduction Autoprinting Subscribers have the option to have their messages printed automatically at the system’s default destination. The default destination is set by the System Manager and can be either a fax machine or the system’s laser printer. When autoprinting is on, FAX Attendant automatically forwards messages to the default destinat[...]

Introduction Plain Paper Printing FAX Attendant can print fax messages on an optional system laser printer or plain paper fax machine. The printer can be used to print system reports and can be used as the default destination for a group of subscribers. It is not recommended that you use this printer to print everyone’s fax messages because you c[...]

Introduction Consolidated Delivery Reports If a subscriber elects to receive delivery reports for each fax sent, a single-page fax report will be generated containing all confirmation information associated with a particular fax transmission. Since this report contains information for all the intended destinations of a particular fax message, this [...]

Introduction Subscriber Name Administration Subscriber name administration allows the Fax Mail service administrator to record multiple subscriber names without having to log on as each subscriber. This feature is especially useful since it is desirable to have a recorded name for each subscriber to take advantage of the name addressing feature. In[...]

Introduction Co-Resident Configuration In the co-resident configuration, FAX Attendant is run with AUDIX Voice Power, allowing you to administer both AUDIX Voice Power and FAX Attendant features at any time using the same software. This guide explains in detail only those features that apply specifically to FAX Attendant. For information on feature[...]

Feature and Planning Review 2 Review of System Planning This chapter reviews the features of FAX Attendant and the planning process you should follow to configure the FAX Attendant system appropriately to meet your company’s needs. Use the comprehensive instructions and planning forms found in the AT&T AUDIX Voice Power TM /FAX Attendant Syst[...]

Feature and Planning Review Call Coverage Paths The Fax Call Answer service can be used to provide coverage for calls that are not answered by the fax machine at the called extension, and for personal fax numbers that do not have fax machines. In order to provide this coverage, the switch must direct the call to the Fax Call Answer service when the[...]

Feature and Planning Review Planning the FAX Attendant System Assigning Services to Voice Channels Each AUDIX Voice Power/FAX Attendant system has from four to twelve analog voice channels to which specific services must be assigned. When a call is received from the switch, the channel that carries the call and the called party information determin[...]

Feature and Planning Review Callers to the Fax Response Service can switch from FAX Response to the FAX Mail Service by pressing the * and R buttons at the Fax Response menu. They can switch to the Voice Mail Service by pressing the 8 button at the Fax Mail Activity menu. In addition to the type of service assigned to each channel, it is necessary [...]

Feature and Planning Review The parameters groups are: Voice System Parameters — Voice Mail Parameters. Voice Mail parameters are specific to AUDIX Voice Power. In the co-resident configuration you do not have to fill in these fields since they have already been populated by the system. Consult the AUDIX Voice Power TM System Manager’s Guide fo[...]

Feature and Planning Review Fax Account Code List Administration Account code list administration is an optional convenience feature that allows you to define a list of up to 30 account codes and assign it to the F2 (CHOICES) key to simplify data entry for subscribers. This feature is only of value if you have account codes that are used by more th[...]

Feature and Planning Review Subscriber Administration Planning Subscriber administration is a multi-step process, and therefore has multiple forms that match the data entry process step-by-step. Subscriber administration follows these steps: 1. The Extension Directory is downloaded from the switch. This information is used to update the local exten[...]

Feature and Planning Review Types of Fax Subscribers Generally, there are three FAX Attendant subscriber classes: 1. Personal Fax Number Subscribers without Fax Machines (Class 1) 2. Subscribers with Fax Mailboxes but without Personal Fax Numbers (Class 2) 3. Fax Machine Call Coverage Subscribers (Class 3) Personal Fax Number Subscribers without Fa[...]

Feature and Planning Review Group Fax Number Administrator The Group Fax Number Administrator is a special class of subscriber. The Group Fax Number Administrator will typically be the group secretary. The Group Fax Number Administrator will need to record a personal greeting for the group fax number to prompt callers to enter the voice telephone e[...]

Feature and Planning Review Service Administrator Registration An administrator assigned to each of the eight voice and fax services has the authority to change the voice prompts and control other service variables. In most cases, one person is assigned as the administrator for all services. Initially one person should be assigned as the administra[...]

Feature and Planning Review Planning Your Fax Response Service The Fax Response Service gives you the ability to set up a database of fax information that you ordinarily mail to people who make inquiries. With Fax Response, the interested parties can call your company and retrieve fax information via an interactive voice prompt/touch tone interface[...]

Feature and Planning Review Consult the AT&T AUDIX Voice Power TM /FAX Attendant System TM Planning and Implementation document for the proper forms and procedures to use when setting up a Fax Response service. Customizing Voice Prompts FAX Attendant provides the ability to customize prompts and announcements. For Fax Call Answer and Fax Mail s[...]

Implementing FAX Attendant 3 Entering FAX Attendant Data This chapter describes the procedures for entering data into the FAX Attendant System from the forms that were completed when you planned your system. NOTE: Use your keyboard to fill in forms and to select menu items displayed on the screen. If you are not familiar with keyboard operations an[...]

Implementing FAX Attendant Information Conventions The following conventions are used in this guide to describe the different types of data that appear on your screen. Menus A menu is a list of options which appears on your screen or is spoken. By selecting an option, you can access a submenu or a form. Forms Forms which appear on your screen are s[...]

Implementing FAX Attendant SAVE CHG-KEYS CHG-KEYS Status Screen HELP Available Disk Space: Connection to Switch: Database Reconciliation last run on: CANCEL Extensions changed: Extensions added: Extensions deleted: Name: Enter Name. Press SAVE to continue. DISPLAY Figure 3-1. Status Screen 3. At the Status Screen, type your name and press F3 (SAVE)[...]

Implementing FAX Attendant > AUDIX Voice Power/FAX ATTENDANT (AVP/FA) Integrated Solution III HELP Move to an item using arrow keys and hit Enter to select Call Accounting System (CAS) Extension Directory System Programming & Maintenance Utility (SPM) User Maintenance Exit Figure 3-2. Integrated Solution III Main Menu NOTE: AUDIX Voice Power[...]

Implementing FAX Attendant The AUDIX Voice Power/FAX Attendant Menu When the AUDIX Voice Power/FAX Attendant menu appears, the cursor will be positioned at Automated Attendant Administration and you may press the ↓ key to select the menu item you want to administer. NOTE: Automated Attendant service administration is covered in the AUDIX Voice Po[...]

Implementing FAX Attendant administration information is covered in Chapter 4, Fax Response Information. General Fax System Parameter Administration When setting up FAX Attendant for the first time, you must first administer the general fax system parameters. Once these parameters are set, you will most likely not have to change them. To enter this[...]

Implementing FAX Attendant Number of entries in Fax Response Usage report: Main Menu Plays: Destination for printing: Attendant Extension: Fax Response Parameters CANCEL CHG-KEYS CHG-KEYS NEXT-FRM FRM-MGMT HELP CHOICES SAVE PREV-FRM General Fax Parameters Administration Fax Mail Parameters Fax Mail Telephone Number: Economy Time Period Begins(hhmm)[...]

Implementing FAX Attendant Voice System Parameter Administration Before you can perform ongoing administration functions for your FAX Attendant system, you must administer the voice system parameters. Once these parameters are set, you will most likely not have to change them. To enter this information, perform the following steps: 1. At the AUDIX [...]

Implementing FAX Attendant — You return to the AUDIX Voice Power/FAX Attendant menu. Updating System Parameters To update the voice system parameters, use the preceding procedure. The new values will replace the old values. Be sure to record the new values on Form EA. Account Code Parameter Administration When setting up AUDIX Voice Power/FAX Att[...]

Implementing FAX Attendant General Fax Parameters Administration > PREV-FRM HELP FRM-MGMT NEXT-FRM CANCEL CHG-KEYS CHG-KEYS Fax System Parameters Administration Account Code List Administration Account Code Parameter Administration Fax Group List Administration Figure 3-7. Fax System Parameters Administration Menu 2. At the Fax System Parameters[...]

Implementing FAX Attendant Account Code Parameter Administration CHOICES CHG-KEYS CHG-KEYS CANCEL NEXT-FRM FRM-MGMT SAVE HELP PREV-FRM Fax Response Account Code: Default Account Code: Account Code Length: Feature Access Code: Use Switch Account Code Entry?: Figure 3-8. Account Code Parameter Administration Form 3. Using Form FF1, type in the inform[...]

Implementing FAX Attendant NOTE: Changing the Account Code length will remove all entries currently in the account code list. If you change the Account Code length, you must reenter the Default Account Codes on the Account Code Parameter Administration screen. Also, you must reenter all Account Codes on the Account Code List Administration screen ([...]

Implementing FAX Attendant General Fax Parameters Administration > PREV-FRM HELP FRM-MGMT NEXT-FRM CANCEL CHG-KEYS CHG-KEYS Fax System Parameters Administration Account Code List Administration Account Code Parameter Administration Fax Group List Administration Figure 3-9. Fax System Parameters Administration Menu 2. At the Fax System Parameters[...]

Implementing FAX Attendant Comments NEXT-PGE PREV-FRM HELP FRM-MGMT NEXT-FRM CANCEL CHG-KEYS CHG-KEYS DISP-PGE CHOICES PREV-PGE SAVE Account Code List Administration Page 1 of 1 Acc. Codes Figure 3-10. Account Code List Administration Form 3. Press Enter to move the cursor from the page # field in the upper right- hand corner of the screen to the A[...]

Implementing FAX Attendant Updating Account Codes To update the Account Codes, use the preceding procedure. The new values will replace the old values. Be sure to record the new values on Form FF2. Additionally, be sure to update the Subscriber Administration screens for all subscribers using Account Codes. Subscriber Administration Subscriber admi[...]

Implementing FAX Attendant the System Numbering Plan, can be added only to the Extension Directory. 1. Write the information for the new subscriber on Forms DX, DA, and DF from the AT&T AUDIX Voice Power TM /FAX Attendant System TM Planning and Implementation document. 2. From the IS-III Main Menu, move the cursor to the Extension Directory fie[...]

Implementing FAX Attendant Audix Voice Power button number: Private Fax Extension: AUDIX Voice Power User HELP CANCEL CHG-KEYS CHG-KEYS Enter Y, N, or Press F2 (CHOICES) to select option SAVE CHOICES Extension: Add User to AUDIX Voice Power Cover Group? Figure 3-12. AUDIX Voice Power User Screen 6. Using the data on Form DX, enter the information r[...]

Implementing FAX Attendant Name Addressing Identifier: Password: Name: Extension: Class of Service: Comments: Personal Operator: Voice Mail Box Size: Mode of Addressing: TT Equivalent of Name Addressing Identifier: Outcalling Allowed?: Coverage Service: If No Call Coverage, Enter Maximum Rings: Does Subscriber have Switch Call Coverage?: Custom Cla[...]

Implementing FAX Attendant CHG-KEYS Subscriber Administration HELP ______ _____________________ ________________ ___ ___ ___ ____ Private Fax Extension: Autoprint Fax Messages?: Fax Delivery Report?: Default Fax Destination: System Wait for Touchtones After FCA Greeting?: Account Code: Fax Mail Box Size: pages FAX Parameters Page 2 of 2 HELP PREVPA[...]

Implementing FAX Attendant Adding a Special Purpose Extension Special purpose extensions are added to the database for purposes other than as normal end-points for voice, fax, or data transmission. For example, special purpose extensions can be used to provide a mail box for subscribers who do not need a physical telephone extension but who would l[...]

Implementing FAX Attendant NEXT-REC CANCEL CANCEL CHG-KEYS CHG-KEYS PREV-REC DELETE SAVE SAVE CHOICES DISPLAY HELP Extension : Name (first) : Name (last) : Extension Label : Location : Comments : Comments : Application 1 : Application 2 : Application 3 : Application 4 : Application 5 : Extension Directory Figure 3-15. Extension Directory Screen NOT[...]

Implementing FAX Attendant Extension: xxxx This extension does not exist on the switch. Do you want to use this extension for a special purpose?: ____[No/Yes] CHG-KEYS CHG-KEYS Special Purpose Extension Screen HELP SAVE CHOICES CANCEL Enter Y or N or Press F2 (CHOICES) to select; then Press SAVE Figure 3-16. Special Purpose Extension Screen 5. Pres[...]

Implementing FAX Attendant Audix Voice Power button number: Private Fax Extension: AUDIX Voice Power User HELP CANCEL CHG-KEYS CHG-KEYS Enter Y, N, or Press F2 (CHOICES) to select option SAVE CHOICES Extension: Add User to AUDIX Voice Power Cover Group? Figure 3-17. AUDIX Voice Power User Screen 7. Using the data on Form DX, enter the Private Fax E[...]

Implementing FAX Attendant Name Addressing Identifier: Password: Name: Extension: Class of Service: Comments: Personal Operator: Voice Mail Box Size: Mode of Addressing: TT Equivalent of Name Addressing Identifier: Outcalling Allowed?: Coverage Service: If No Call Coverage, Enter Maximum Rings: Does Subscriber have Switch Call Coverage?: Custom Cla[...]

Implementing FAX Attendant CHG-KEYS Subscriber Administration HELP ______ _____________________ ________________ ___ ___ ___ ____ Private Fax Extension: Autoprint Fax Messages?: Fax Delivery Report?: Default Fax Destination: System Wait for Touchtones After FCA Greeting?: Account Code: Fax Mail Box Size: pages FAX Parameters Page 2 of 2 HELP PREVPA[...]

Implementing FAX Attendant NEXT-REC CANCEL CANCEL CHG-KEYS CHG-KEYS PREV-REC DELETE SAVE SAVE CHOICES DISPLAY HELP Extension : Name (first) : Name (last) : Extension Label : Location : Comments : Comments : Application 1 : Application 2 : Application 3 : Application 4 : Application 5 : Extension Directory Figure 3-20. Extension Directory Screen 3. [...]

Implementing FAX Attendant Audix Voice Power button number: Private Fax Extension: AUDIX Voice Power User HELP CANCEL CHG-KEYS CHG-KEYS Enter Y, N, or Press F2 (CHOICES) to select option SAVE CHOICES Extension: Add User to AUDIX Voice Power Cover Group? Figure 3-21. AUDIX Voice Power User Screen 7. Using Form DX, enter any updated information, pres[...]

Implementing FAX Attendant Name Addressing Identifier: Password: Name: Extension: Class of Service: Comments: Personal Operator: Voice Mail Box Size: Mode of Addressing: TT Equivalent of Name Addressing Identifier: Outcalling Allowed?: Coverage Service: If No Call Coverage, Enter Maximum Rings: Does Subscriber have Switch Call Coverage?: Custom Cla[...]

Implementing FAX Attendant CHG-KEYS Subscriber Administration HELP ______ _____________________ ________________ ___ ___ ___ ____ Private Fax Extension: Autoprint Fax Messages?: Fax Delivery Report?: Default Fax Destination: System Wait for Touchtones After FCA Greeting?: Account Code: Fax Mail Box Size: pages FAX Parameters Page 2 of 2 HELP PREVPA[...]

Implementing FAX Attendant — Before doing Step 2, make the old extension a special purpose extension by entering special in the Location field on the Extension Directory screen for this extension. — By doing this, the subscriber’s mailbox with messages will be preserved. At a later time, the subscriber can log in and retrieve the mail message[...]

Implementing FAX Attendant 3. Move the cursor to the Application field where AUDIX Voice Power is listed and press the space bar to blank out the entry. NOTE: This removes all the AUDIX Voice Power data and all the subscriber’s mail messages (voice and fax). 4. Press F3 (SAVE). A window confirms that the changes have been made. 5. Press Enter to [...]

Implementing FAX Attendant 1. From the IS-III Main Menu, move the cursor to AUDIX Voice Power/FAX Attendant (AVP/FA) and press Enter . 2. At the AUDIX Voice Power/FAX Attendant menu, move the cursor to Subscriber Administration and press Enter . — The Subscriber Administration form appears. 3. Press F8 (CHG-KEYS) to display the alternate key labe[...]

Implementing FAX Attendant administrator for the Fax Call Answer service, the system will provide the following message when answering calls: The main menu has not been recorded yet. To enter the data from Form G, perform the following steps: 1. At the AUDIX Voice Power/FAX Attendant menu, move the cursor to Service Administrator Registration and p[...]

Implementing FAX Attendant Updating Service Administrator Registration To update Service Administrator information, use the preceding procedure. The new information will replace the old information. NOTE: Be sure to update Form G from the AT&T AUDIX Voice Power TM /FAX Attendant System TM Planning and Implementation document with the new inform[...]

Implementing FAX Attendant 3. Using your completed Form H from the AT&T AUDIX Voice Power TM /FAX Attendant System TM Planning and Implementation document, type the information for each item and press Enter after each field. 4. When you are finished, press F3 (SAVE) to save your information. — A window appears to inform you that the informati[...]

Implementing FAX Attendant HELP FRM-MGMT NEXT-FRM CANCEL CHG-KEYS CHG-KEYS CHOICES SAVE DISP-GRP PREV-FRM DISPLAY Fax Group List Administration Voice extension: Name: Private fax extension: List ID: Figure 3-26. Fax Group List Administration Form 3. Using Form RX, enter the voice extension for the subscriber and press Enter . — The cursor moves t[...]

Implementing FAX Attendant Phone numbers Page 1 of 1 CHG-KEYS CHG-KEYS CANCEL NEXT-FRM FRM-MGMT HELP Fax Group List Editing PREV-FRM NEXT-PGE PREV-PGE DISP-PGE Group list: _____________________ _____________________ _____________________ _____________________ _____________________ _____________________ Phone Numbers DELETE SAVE CHOICES ____________[...]

Implementing FAX Attendant 15. Press F6 (CANCEL) to return to the AUDIX Voice Power/FAX Attendant menu. Modifying a Fax Distribution List To modify a fax distribution list, perform the following steps: 1. At the AUDIX Voice Power/FAX Attendant menu, move the cursor to Fax System Parameter Administration and press Enter . — The Fax System Paramete[...]

Implementing FAX Attendant 6. Press F4 (DISPLAY). — FAX Attendant displays the subscriber’s name and private fax extension (if any). 7. Press F3 (DISP-GRP). — The Fax Group List Editing form appears. 8. Make the changes to the list. To delete a number, put the cursor on that number and press the spacebar . 9. When you are finished modifying t[...]

Implementing FAX Attendant HELP FRM-MGMT NEXT-FRM CANCEL CHG-KEYS CHG-KEYS CHOICES SAVE DISP-GRP PREV-FRM DISPLAY Fax Group List Administration Voice extension: Name: Private fax extension: List ID: Figure 3-29. Fax Group List Administration Form 3. Enter the voice extension for the subscriber and press Enter . — The cursor moves to the List ID f[...]

Implementing FAX Attendant — You return to the Fax Group List Administration screen. 12. Repeat steps 3 to 11 for any other lists you wish to delete. 13. Press F6 (CANCEL) to return to the Fax System Parameters Administration menu. 14. Press F6 (CANCEL) to return to the AUDIX Voice Power/FAX Attendant menu. Custom Voice Prompts Many of the voice [...]

Implementing FAX Attendant — The following FAX Attendant Activity menu plays: Send a Fax Message 1 Get Fax Messages 2 Administer Your Name, Fax Call Answer Greeting, 3 Autoprint Setting, or Delivery Report Setting Change Your Password or Administer 5 Your Fax Distribution Lists Go to Voice Mail 8 5. Press 9 at any time during the Activity menu to[...]

Implementing FAX Attendant Return to Fax Mail Activity Menu * R Replay the current choices * H Listening to the Fax Mail Greeting Message To listen to the Fax Mail greeting message, 1. See steps 1-4 in the General Fax Mail Greeting Administration procedure above. 2. Press 0 to listen to the Fax Mail Greeting Message. Recording Custom Fax Mail Greet[...]

Implementing FAX Attendant 1. Log into the AUDIX Voice Power/FAX Attendant system. 2. Press 8 to go to the FAX Attendant Activity menu. 3. At the FAX Attendant Activity menu, press 9 . — FAX Attendant announces the Service Administration menu. 4. At the Service Administration menu, press 2 . — FAX Attendant presents the Fax Call Answer Greeting[...]

Implementing FAX Attendant Selecting Greetings To select the standard system Fax Call Answer greeting or a previously recorded custom greeting, follow these steps: 1. See steps 1-4 in the General Fax Call Answer Greeting Administration procedure above. 2. At the Fax Call Answer Greeting Administration menu, press * # . 3. At the prompt, press Y to [...]

Implementing FAX Attendant 9. You may then do one of the following: — Press * # to approve your name recording (and be prompted for the next extension). — Press 2 3 to play back your name recording. — Press 2 1 to re-record your name recording. — Press * D to delete your name recording. 10. When you have approved the name recording (by pres[...]

Implementing FAX Attendant 2. Press 3 . — AUDIX Voice Power presents the Name and Greetings Administration submenu. Administer Greeting 1 Administer Name 2 Return to Activity Menu * R 3. Press 1 to administer a greeting. — AUDIX Voice Power announces the greeting that is currently in use and presents the Greetings Administration submenu. Admini[...]

Implementing FAX Attendant Press 2 1 to re-record your greeting. Press * D to delete your greeting. Changing the Greeting In Use To change the greeting in use, follow these steps: 1. See steps 1-3 in the General Mailbox Greeting Administration procedure above. 2. At the Greetings Administration submenu, press 3 to change the greeting in use. — Ch[...]

Fax Response Administration 4 Entering Fax Response Data Once you complete all of the Fax Response forms, you must transfer the data from the forms to the FAX Attendant system. This transfer not only includes entering data into the FAX Attendant console, but also recording prompt and other voice messages with a phone, and loading fax files with a f[...]

Fax Response Administration 2. At the Password : prompt, type your password and press Enter . (For security reasons, your password does not appear on the screen as you type it in.) — The Status Screen appears. NOTE: For comprehensive instructions on how to interpret the status screen items, see the Integrated Solution III System Manager’s Guide[...]

Fax Response Administration > AUDIX Voice Power/FAX ATTENDANT (AVP/FA) Integrated Solution III HELP Move to an item using arrow keys and hit Enter to select Call Accounting System (CAS) Extension Directory System Programming & Maintenance Utility (SPM) User Maintenance Exit Figure 4-2. Integrated Solution III Main Menu 4. The cursor is posit[...]

Fax Response Administration > FRM-MGMT HELP PREV-FRM NEXT-FRM CANCEL CHG-KEYS CHG-KEYS AUDIX Voice Power/FAX Attendant Highlight menu choice using arrow keys, then press Enter key System Programming/Switch Administration Subscriber Administration Service Administrator Registration Voice System Parameter Administration Outcalling Administration F[...]

Fax Response Administration > FRM-MGMT HELP PREV-FRM NEXT-FRM CANCEL CHG-KEYS CHG-KEYS Fax Response Workspace Administration View Fax Response Administration Fax Response Coversheet Administration Fax Response Administration Figure 4-4. Fax Response Administration Menu. If you are implementing your Fax Response service for the first time, consul[...]

Fax Response Administration 2. Record the Main Menu 3. Record Menu Messages, Faxmenu Messages, and Announcements 4. Load Fax Messages 5. Install the Workspace 6. Record the Touch-Tone Gate prompt 7. Record the Goodbye message 8. Administer the coversheet To transfer the data from the forms to the Fax Response workspace, perform the following steps:[...]

Fax Response Administration administer the corresponding voice prompts and announcements before the menus may be installed. Instructions for administering voice prompts and announcements are presented later in this chapter. 2. From the Fax Response Workspace Administration menu, select Edit Workspace and press Enter . — The Edit Workspace/Edit In[...]

Fax Response Administration — An ‘‘*’’appears before all announcements and faxes you enter in the Object field, signifying that the voice message has not been recorded or the fax message has not been loaded. — A ‘‘-*’’ appears before all menus and faxmenus you enter in the Object field. The ‘‘-’’ signifies that the menu [...]

Fax Response Administration 1. In your main menu or a menu, move the cursor to the faxmenu you wish to define and press F4 (DEFINE). — The Edit FaxMenu screen appears with the Faxmenu Name and Path already filled in. Number of Digits in Fax Code __ CHOICES SAVE FAX-DEF SPCH-ADM DEL-MENU PRINT HELP FRM-MGMT CANCEL CHG-KEYS CHG-KEYS Edit FaxMenu Fa[...]

Fax Response Administration Code Page 1 of N FaxMenu Name: ________ FaxMenu Message Administration CHG-KEYS PREV-PGE CHG-KEYS FRM-MGMT CANCEL SEARCH SAVE HELP NEXT-PGE LST-FAX FAX-ADM DISP-PGE Comments Fax Messages : : : : : : : : : : Figure 4-8. FaxMenu Message Administration Form 4. Enter the corresponding fax data from FORM O. — Notice that a [...]

Fax Response Administration Listening to the Main menu. Before you can administer of these features, you must first log in to the voice system. Logging In to the Voice System In order to administer the Main Menu, you must access the Fax Response Prompts menu from a Touch-Tone telephone. To access this menu, perform the following steps: 1. Dial the [...]

Fax Response Administration Administer Fax Call Answer Greeting 2 Administer Fax Response Prompts 3 Administer Recorded Names 6 Return to Fax Mail Activity Menu * R Replay the Current Choices * H 6. At the Service Administration menu, press 3 . — FAX Attendant presents the Fax Response Prompts Administration menu. Administer Touch-Tone Gate Promp[...]

Fax Response Administration 4. Press 1 to stop recording. 5. You may then do one of the following: — To approve your greeting, press * # — To play back your greeting, press 2 3 — To re-record your greeting, press 2 1 — To delete your greeting, press * D 6. After approving your greeting, press Y to select your custom greeting, or press N to [...]

Fax Response Administration — A window will open listing this menu and all of the announcements used on this menu. The names of menus, faxmenus, and announcements that have not yet been recorded will be preceded by an asterisk (*). 4. Dial the Voice Mail Service and log in. 5. To hear the FAX Attendant Activity menu, press 8 . 6. Press 9 at any t[...]

Fax Response Administration 13. You may then do one of the following: — To approve your menu, faxmenu, or announcement, press * # — To play back your menu, faxmenu, or announcement, press 2 3 — To re-record your menu, faxmenu, or announcement, press 2 1 — To delete your menu, faxmenu, or announcement, press * D 14. When you are satisfied wi[...]

Fax Response Administration — The Fax Administration menu appears. This menu lists all the fax messages located in that particular menu. The names of fax messages that have not yet been loaded will be preceded by an asterisk (*). 4. Using the cursor, select a fax message that has not been loaded. 5. Press F2 (LOAD) to load the selected fax messag[...]

Fax Response Administration — You are asked if you want to remove unused speech from the workspace before installing. (Unused speech corresponds to deleted or canceled menus and announcements.) NOTE: You may want to keep unused speech for another time. — You are asked if you want to remove unused fax messages from the workspace before installin[...]

Fax Response Administration Administering the Touch-Tone Gate Prompt and Goodbye Message This section describes how to administer the Touch-Tone Gate prompt and the Goodbye message. The tasks in this section include: Recording a custom Touch-Tone Gate prompt and Goodbye message Selecting between the system prompt or message and the custom prompt or[...]

Fax Response Administration 4. To hear the FAX Attendant Activity menu, press 8 . — The following FAX Attendant Activity menu plays: Send a Fax Message 1 Get Fax Messages 2 Administer Your Name, Fax Call Answer Greeting, 3 Autoprint Setting, or Delivery Report Setting Change Your Password or Administer 5 Your Fax Distribution Lists Go to Voice Ma[...]

Fax Response Administration Touch-Tone Gate Prompt General Administration The Touch-Tone Gate prompt is described in the section Fax Response Parameters in Chapter 3 of the AT&T AUDIX Voice Power TM /FAX Attendant System Planning TM and Implementation document. The FAX Attendant provides the following system Touch-Tone Gate prompt: If you have [...]

Fax Response Administration 2. At the Fax Response Touch-Tone Gate Prompt Administration menu, press 1 . 3. At the prompt, speak your prompt, reading it from FORM P. 4. Press 1 to stop recording. 5. You may then do one of the following: — To approve your prompt, press * # — To play back your prompt, press 2 3 — To re-record your prompt, press[...]

Fax Response Administration Listening to the Custom Goodbye Message To listen to the custom Goodbye Message, follow these steps: 1. See step 1 in the Goodbye Message General Administration section above. 2. At the Fax Response Goodbye Message Administration menu, press 0 at the Fax Response Goodbye Administration menu. Recording a Custom Goodbye Me[...]

Fax Response Administration Fax Response Coversheet Administration The Fax Response coversheet is created by the System Manager outside of the FAX Attendant environment using any design method desired. It is then faxed into the system, where it can be used as a system-wide coversheet attached to all outgoing faxes requested by callers. Designing th[...]

Fax Response Administration SAVE CHOICES PRINT-FX LOAD-FX NEXT-FRM PREV-FRM VIEW-FX Coversheet Active?: _______ FAX Response Coversheet Administration CHG-KEYS CHG-KEYS CANCEL FRM-MGMT HELP Figure 4-9. Fax Response Coversheet Administration Screen The Fax Response Coversheet Administration screen is a form-type screen with one field labeled "C[...]

Fax Response Administration — The fax machine transmits the document to FAX Attendant. Once the fax is finished loading into Fax Response, the Fax Administration Message window disappears. 6. At the Fax Response Coversheet Administration screen, enter y for "Yes" at the Coversheet Active? prompt. 7. Press F3 (SAVE) to return to the prev[...]

Fax Response Administration 3. Administer the Workspace Menus, Announcements, or Fax Messages (if necessary). 4. Install the Workspace. 5. Modify your FAX Response coversheet if necessary. To modify your existing Fax Response service, perform the following steps: 1. Login and access the Fax Response Administration menu. 2. At the Fax Response Admin[...]

Fax Response Administration > Edit Live Version of Fax Messages Edit Workspace Version of Fax Messages Copy Service Into Workspace CHG-KEYS CHG-KEYS CANCEL NEXT-FRM FRM-MGMT HELP PREV-FRM Figure 4-11. Copy Service Into Workspace Menu 4. Select Edit Workspace Version of Fax Messages and press Enter . — A screen appears confirming that the worki[...]

Fax Response Administration Creating Menus Menus can appear at any level of your Fax Response system. Whether you are creating a menu in the main menu or three levels lower, the procedures are the same. To create a menu, follow these steps: 1. In your main menu or a menu, move the cursor to a menu and press F4 (DEFINE). — A new workspace appears [...]

Fax Response Administration Modifying Non-Deep Menus To modify non-deep menus, perform the following steps: 1. In your main menu or a menu, select the menu you want to modify and press F4 (DEFINE). — The menu you selected appears. 2. Make any changes. If you want to replace information in the menu, place the cursor on the material you want to rep[...]

Fax Response Administration Removing Menus To remove a menu, perform the following steps: NOTE: Before deleting a menu, you must first delete any menus or fax menus that are in it. 1. Select the menu you want to remove and press F4 (DEFINE). 2. Press F8 (CHG-KEYS) to access the alternate function keys. 3. Press F6 (DEL-MENU) to delete the menu. —[...]

Fax Response Administration Administering Faxmenus FAX Attendant allows you to create, modify, and remove Faxmenus. Creating Faxmenus Faxmenus can appear at any level of your Fax Response system. Whether you are creating a faxmenu in the main menu or three levels lower, the procedures are the same. To create a faxmenu, follow these steps: 1. In you[...]

Fax Response Administration Code Page 1 of N FaxMenu Name: ________ FaxMenu Message Administration CHG-KEYS PREV-PGE CHG-KEYS FRM-MGMT CANCEL SEARCH SAVE HELP NEXT-PGE LST-FAX FAX-ADM DISP-PGE Comments Fax Messages : : : : : : : : : : Figure 4-13. FaxMenu Message Administration Form 4. Enter the corresponding fax data from FORM O. — Notice that a[...]

Fax Response Administration Modifying Faxmenus To modify a faxmenu, perform the following steps: 1. In your main menu or a menu, select the faxmenu you want to modify and press F4 (DEFINE). — The Edit FaxMenu screen of the faxmenu you selected appears. 2. Press F4 (FAX-DEF) to access the Faxmenu Message Administration form. 3. Make any changes. I[...]

Fax Response Administration Helpful Hints: Creating and Loading Fax Response Service Applications that Require Collecting Voice Telephone Numbers Some fax response applications require a printout of calling party voice telephone numbers. A report that includes calling party telephone numbers can, for example, provide the opportunity to get qualifie[...]

Fax Response Administration your fax machine. You should press Start and then hang up the telephone. If you choose option 2 , have your 10-digit fax number ready and enter it when prompted. [pause] To return to the main menu, you may press * 6 or, to end this call, simply hang up. How to Best Set Your Fax Machine for Loading Fax Response Documents [...]

Fax Response Administration Description Object Action View Service CHG-KEYS CHG-KEYS FRM-MGMT PRINT CANCEL FAX-ADM LST-FAX LST-ANNS LST-MENU HELP Touch-Tone Description: __________________________ Menu Path: ___________________________________ Menu Name: ___________ 2: 3: 4: 5: 6: 7: 8: 9: 0: 1: Figure 4-14. View Service screen 3. Press F8 (CHG-KEY[...]

Fax Response Administration Backing Up Your Fax Response Service After you install your new Fax Response service, make a backup copy of it for safe keeping. This way, if something happens to your system, you can always re-load your backup copy, preventing any significant periods of downtime. Backing up your Fax Response service will involve at leas[...]

[...]

System Operations 5 Introduction This chapter discusses procedures that you use to operate and maintain FAX Attendant on a regular basis. These procedures include: System Management — Retrieving messages from the General Mailbox — Discarding old fax messages — Viewing the event log System Operation — Starting the voice system The voice syst[...]

System Operations — Shutting down the UNIX System There are specific steps that you should follow in shutting down the UNIX System to avoid damaging the files. — Rebooting the UNIX System You may need to reboot the UNIX System to recover from certain errors. — Displaying the System Monitor The System Monitor shows the activity and service sta[...]

System Operations Discarding Old Fax Messages Fax messages that have been left by individuals in the General Mailbox for more than the allotted holding period should be moved to the Fax Mail Administrator’s Mailbox. Old messages moved to the Fax Mail Administrator’s Mailbox are like any other fax message the administrator receives. The Fax Mail[...]

System Operations 4. At the Integrated Solution III menu, move the cursor to User Maintenance and press Enter . — The User Maintenance menu appears. 5. At the User Maintenance menu, move the cursor to Voice System Administration and press Enter . — The Voice System Administration menu appears. 6. Move the cursor to Reports Administration and pr[...]

System Operations NOTE: For comprehensive instructions on how to interpret the status screen items, see the Integrated Solution III System Manager’s Guide. 3. At the Status Screen, type your name and press F3 (SAVE). — The system records your name in the Status Screen Access Log. The Integrated Solution III (IS-III) Main Menu appears. 4. At the[...]

System Operations 12. Press F6 (CANCEL) repeatedly to return to the Integration Solution III Main Menu. Operating FAX Attendant Some of the procedures described in this section for operating FAX Attendant are performed from the Configuration Management menu. 1. At the Console Login: prompt, type is and press Enter . — If a password has been admin[...]

System Operations NOTE: If you stop the voice system, wait at least 30 seconds for all processes to complete before restarting it. To start the voice system, perform the following steps: 1. At the Configuration Management menu, move the cursor to System Control and press Enter . — The System Control menu appears. 2. At the System Control menu, mo[...]

System Operations Displaying the System Status The System Status report tells you whether the system is running or stopped. To display the System Status report, follow these steps: 1. At the Configuration Management menu, move the cursor to System Control and press Enter . — The System Control menu appears. 2. At the System Control menu, move the[...]

System Operations message will display telling you to examine the Most Recent Audit report. 8. When prompted, press Enter to return to the System Control menu. Shutting Down and Rebooting the UNIX System There are specific steps you should follow to shut down the UNIX system and avoid damaging the files. Shutting down the UNIX system without stoppi[...]

System Operations Displaying the System Monitor The System Monitor shows the activity and service status of each voice channel. There are two ways to reach the System Monitor: The System Monitor is listed on the Voice System Administration menu. The System Monitor is listed on the Command Menu that appears when the F7 (CMD-MENU) key is pressed. The[...]

System Operations Caller Input is the touch-tone digits input by the last or current caller serviced on this channel. Dialed Digits is the digits dialed on this channel by FAX Attendant to service the last or current caller. Changing the Refresh Rate The refresh rate determines how frequently the the system monitor is automatically updated. By defa[...]

System Operations 9. Press Enter to get to the Equipment Number field. 10. Enter the channel number or a range of channels to change state and press Enter . — The cursor moves to the Change Immediately? field. 11. Type y or n and press the F3 (SAVE) function key. — The service state of the specified channel is changed. A Command Output window d[...]

System Operations Fax Equipment Administration The Fax Equipment Operations menu is reached from the AUDIX Voice Power/FAX Attendant Menu. 1. At the Console Login: prompt, type is and press Enter . — If a password has been administered, the system prompts you to enter your password. In this case, proceed to step 2. — If no password has been adm[...]

System Operations — The AUDIX Voice Power/FAX Attendant Menu appears. 6. Move the cursor to FAX Equipment Operations and press Enter . — The FAX Equipment Operations window appears, providing three choices: Fax Channel Administration Fax Transmission Control Fax Equipment Diagnostics PREV-FRM NEXT-FRM CANCEL FRM-MGMT CHG-KEYS FAX Equipment Oper[...]

System Operations CANCEL FRM-MGMT CHG-KEYS Fax Channel Administration CHG-KEYS HELP PREV-FRM PREVPAGE 00 01 0.0 0.1 inserv inserv April April 08 08 09:03:02 09:03:02 404 405 CHAN CD.PT STATE STATE CHANGE TIME PHONE CHGSTATE NEXTPAGE LINES PRINT NEXT-FRM Figure 5-3. Fax Channel Administration Screen The states of equipment appearing in this window h[...]

System Operations Change State of Fax Equipment CHG-KEYS CHG-KEYS CANCEL FRM-MGMT HELP SAVE CHOICES NEXT-FRM PREV-FRM Equipment Number: ______________________________ Change Immediately?: ____ Equipment: _____________________ New State: _____________ Figure 5-4. Change State of Fax Equipment Form — In the New State field, enter either i for "[...]

System Operations Administering Fax Lines To administer your Fax lines: 1. From the Fax Channel Administration window, press F8 (CHG-KEYS) to display the alternate key labels. 2. Press F3 (LINES). 3. The Administer Fax Line Extension form appears. — This form is used to add or change phone extension numbers associated with fax equipment channels.[...]

System Operations Fax Transmission Control The Fax Transmission Control feature allows you to view the list of jobs currently in the fax queue that are waiting for transmission. The Fax Transmission Control feature provides a ‘‘snap-shot’’ of system transmissions at the moment you select Fax Transmission Control from the Fax Equipment Opera[...]

System Operations NOTE: The Fax Transmission Control screen lists every fax job in the system in the order in which they appear in the fax transmission queue. Therefore, the job listed at the top of the screen is the job located at the head of the fax transmission queue. The system is becoming overloaded if the time listed in the status field is ea[...]

System Operations HELP CHG-KEYS Fax Equipment Diagnostics Equipment to Diagnose: _______ Equipment Number: __________________ Immediate Diagnosis?: ______ CHG-KEYS FRM-MGMT CANCEL NEXT-FRM PREV-FRM SAVE CHOICES Figure 5-6. Fax Equipment Diagnostics Screen 2. In the Equipment To Diagnose field, enter ca for "card" or ch for "channel&q[...]

System Operations Fax Equipment Diagnostics—Results The Fax Equipment Diagnostics—Results screen lists the results of tests as Passed or Failed . CHG-KEYS Press CANCEL to exit this window. Recommend taking channels 2 and 3 on card 1 out of service Fax Channel 3 (Port 1) FAILED Loopback, Dialtone Tests Fax Channel 2 (Port 0) FAILED Dialtone Test[...]

Report Generation 6 Generating FAX Attendant Reports FAX Attendant allows you to generate various administrative reports regarding the following: Phone line usage Subscribers about to run out of mailbox space Mailbox usage Most recent audit Fax report usage Fax channel usage Fax subscriber usage Using the Reports window, you can access system or FA[...]

Report Generation Reaching the Reports Menu in the Integrated Solution III Environment To reach the Reports menu in the Integrated Solution III environment, follow these steps: 1. At the Integrated Solution III menu, move the cursor to User Maintenance and press Enter . — The User Maintenance menu appears. 2. At the User Maintenance menu, move th[...]

Report Generation 1. Select AUDIX Voice Power/FAX Attendant from the Reports menu, and press Enter . — The AUDIX Voice Power/FAX Attendant Reports menu appears. CHG-KEYS FRM-MGMT CANCEL NEXT-FRM PREV-FRM > HELP CHG-KEYS PRINT DISPLAY Fax Channel Utilization Report Most Recent Audit Subscribers Over Mailbox Limit Report Mailbox Usage Report Pho[...]

Report Generation Fax Channel Utilization Report The Fax Channel Utilization Report provides you with information regarding how much the fax channels are being used. This report presents the percentage of fax channels being used every hour of the day. From this report, you can determine when the system encounters heavy traffic. This report collects[...]

Report Generation Fax Subscriber Usage Report The Fax Subscriber Usage Report lets you know how the subscribers are using the system and which ones are using it the most. This report lists the usage statistics for each subscriber by Account Code and then numerically by voice extension. Subscribers who do not have an Account Code are displayed under[...]

Report Generation The following information describes the various components of this window. Starting Date & Time - date and time since last initiation of the F4 (RESETLOG) function key. Ending Date & Time - current date and time Channel - channel information being displayed Calls - total number of calls for each FAX Attendant service Aband[...]

Report Generation Reset Log Option To restart the call information gathering process, press F8 (CHG-KEYS) to display the alternate key labels. Then press F4 (RESETLOG). Phone Line Usage Print Option To obtain a complete printout of the Phone Line Usage Report, make sure that the Voice System has all the proper printer connections. (Refer to the AT&[...]

Report Generation Accessing System Reports The only System Report currently available is the Event Log Report. To access this report, perform the following steps: 1. Select System Reports from the Reports menu, and press Enter . — The System Reports menu appears. CMD-MENU PREV-FRM NEXT-FRM CANCEL FRM-MGMT CHG-KEYS Event Log Report > System Rep[...]

Report Generation Event Log Report Through the Event Log Report option, you can access error data from the Voice System. A record of system error messages is displayed, with the priority status of the error. Approximately 500 records are maintained in the Voice System. The report displayed is based on the last set of options saved to the Voice Syst[...]

Report Generation — Message Delivery Process (DIP21) delivers voice mail messages 5000-5099. — Administration Process (UNKNOWN) provides user interface for administration messages 5100-5149. — DCP Communications Process (DIP27) interface process for DCP board messages 5150-5199. — Reports Process (DIP3) collects data for reports messages 52[...]

Report Generation — Critical — Major — Informational — Status Type in the desired message priority or press F2 (CHOICES) to make a selection from the Choices for Message Priority menu window. Message Source indicates what specific source should be searched for error messages. Type in the desired message source or press F2 (CHOICES) to make [...]

Report Generation Event Log Print Option To obtain a complete printout of the Event Log Report, make sure that the Voice System has all the proper printer connections. (Refer to the AT&T FACE documentation for additional information on how to establish printer operations.) Press F8 (CHG-KEYS) to display the alternate key labels. Then press F6 ([...]

Troubleshooting 7 Troubleshooting Troubleshooting is limited to two areas: Hardware verification Hardware tests are limited to the Power-On Self Test (POST), the system diagnostics provided on the Customer Test diskette, and diagnostics for additional boards that have been installed as part of the software packages. You cannot fix hardware problems[...]

Troubleshooting Hardware Verification Master Controller Verification When the Power-On Self Test (POST) is initiated on booting the system, two columns of information appear on the screen. The left-hand column identifies the item being tested; the right-hand column indicates PASS, FAIL, or the amount of memory allocated. If any item has FAIL in the[...]

Troubleshooting Circuit Board Diagnostics Diagnostics for the IVP4/6 boards can be run to determine whether everything is connected properly and that there is a dial tone. To run the IVP4/6 board diagnostics on all installed boards, follow these steps: 1. Log in to the system and proceed to the Configuration Management window. (See Chapter 5, Syste[...]

Troubleshooting check the connection pins on the AT bus check the CPU go offhook and listen for dialtone loopback test on analog paths up to the telephone interface gate array scanpath testing. See the Fax Equipment Operations section in Chapter 5 for instructions on how to run diagnostics on the fax boards. Application Operation Problems This sect[...]

Troubleshooting Trouble Indication User Response Messages cannot be left because mailboxes are full. Message Space Usage reports for both Voice Management and Fax Management should be performed regularly. Check for subscribers who are approaching or exceeding the message space limit. Have subscribers delete old messages regularly. Also, make sure t[...]

Troubleshooting Trouble Indication User Response Diagnose the IVP4/6 card and then change it to the INSERV state. Check the PBX Ring Generator by calling a single-line set and verifying that it rings. Also, check the PBX administration of that channel. For switch-integrated configurations on all telephone systems make sure that channel to phone num[...]

Troubleshooting Trouble Indication User Response Unable to log in to the Fax Mail Service. Verify that the individual logging in is registered on the system. Repeat the log in procedure but press the buttons more slowly. Check to see if the password being used is correct. If the password is incorrect, determine if the user has been denied access (t[...]

Troubleshooting Trouble Indication User Response Occasional busy signals received when attempting to call into Fax Mail service. Maintenance is in the process of diagnosing equipment or all lines are currently in use. Please wait. Constantly receiving a busy signal when attempting to call into the Fax Mail service. The switch interface software is [...]

Troubleshooting Trouble Indication User Response Outcalls will work properly for messages left after the date or time change. Outcalls for messages left before the date or time change have the previous time stamp and may not work properly. Indication that maximum simultaneous ports exceed the number of ports available when changing the outcalling p[...]

Troubleshooting Trouble Indication User Response The FAX Attendant is failing to make calls outside the switch. 1. Check that the correct "Dial String for Outside Call" has been entered in the General Fax Parameter Administration screen. 2. Check that the "Fax Mail Telephone Number" entered in the above screen has the correct ar[...]

Troubleshooting Trouble Indication User Response Fax messages cannot be loaded in Fax Response. Check to make sure that extensions entered for fax channels on the Fax Channel Administration screen are correct as described previously. Fax messages cannot be printed using the PRINT key in Fax Response. Check to make sure that a valid fax machine exte[...]

Troubleshooting Trouble Indication User Response In a switch-integrated system, voice Call Answer service is provided to the caller when Fax Call Answer should be provided, or other difficulties are experienced while trying to get Fax Call Answer. Check to make sure that the fax extension being covered to the FAX Attendant for call coverage is admi[...]

Troubleshooting Trouble Indication User Response After requesting retrieval of fax messages or after making selections from the Fax Response service, no fax messages are received. There is otherwise no indication to the caller that something is wrong. 1. If this only happens when making the call from a specific fax machine, the problem may be the f[...]

Troubleshooting Trouble Indication User Response The FAX Attendant fails to accept fax messages via either Fax Mail or Fax Call Answer. This is much the same problem as the previous one, except that the make/model of a fax machine is not likely the cause. (Fax machines must be Group 3 machines.) Calls to the FAX Attendant are not answered. 1. The v[...]

Troubleshooting Trouble Indication User Response The wrong fax service is being provided; for example, Fax Response instead of Fax Call Answer or Fax Mail. On a system with switch integration: check that the correct service is configured to run on each channel. Fax Response or Fax Mail (Fax Mail provides for both Fax Mail and Fax Call Answer in thi[...]

User Interface A User Interface Information Accessing Windows Windows are the medium through which you exchange information with FAX Attendant. This involves activities such as filling out forms or selecting items from a menu. Since the work area may contain more than one window at the same time, each window is boxed, so that it is clear as to what[...]

User Interface Types of Windows Windows can be grouped into three types, based on the kind of information they contain and the way that it is presented. However, there are differences in the way you maneuver through a form window compared to the way you move through a menu window. The three window types are menu, text, and form. Menu windows contai[...]

User Interface Cursor Movement The most commonly used cursor movement keys are presented here. There is generally more than one way to accomplish the same cursor movement. When that is the case, the alternatives are shown separated by commas. Type of Movement Key(s) Next line in menu, list or text DA Previous line in menu, list or text UA Next blan[...]

User Interface 2. Press Enter . Form Fill-in Alternatives Where a fixed number of choices is available: Begin to type the entry. As soon as a sufficient number of characters has been typed to uniquely identify which entry is desired, the remainder of the entry is automatically filled in without having to type the rest. As soon as a sufficient numbe[...]

User Interface FAX Attendant sounds a ‘‘beep’’ when you press an undefined key. The message line either informs you if you have pressed an undefined function key, or continues to show the last message. The function key commands displayed on the screen apply only to the active window. Most windows use more commands than there are function ke[...]

User Interface F1 HELP Displays window-specific information to assist you with the active window. F2 (menu) Not used. F2 CHOICES (form) Open a menu window containing choices to fill the current field. F2 PREVPAGE (text) Scroll backward through text that is too long to fit within the window. F3 (menu) Not used. F3 SAVE (form) Preserve all changes ma[...]

User Interface List Open Windows 1. From the Frame Management window, select ‘‘list’’ and press Enter . — The Open Frames menu window appears with a listing of all the currently opened windows on the screen. 2. Select any of the listed windows and press Enter . — The selected window becomes the active window, closing all the previously [...]

User Interface Command Menu Procedures The CMD-MENU function key enables you to access a variety of Voice System procedures. This key appears on the standard function key set during system operation. Press F7 (CMD-MENU) to display the following two-item menu window: System Monitor Exit System Monitor is used to verify that each incoming telephone l[...]

System Messages B Introduction to System Messages System messages are logged automatically in an event log when problems or potential problems occur within the IVP System. The System Manager can access the event log by choosing Event Log Report from the System Report window. Use the procedures Viewing the Event Log and Using the Explain Command in [...]

System Messages Sometimes, messages require corrective action from an operator, but usually the only action required by an operator is to report the condition to the System Manager or the field service representative. If you don’t understand the response procedure, call for assistance. The urgency of the message is specified with one of the follo[...]

System Messages Software Architecture Many internal software processes run within the Voice Power System Software. Some of these processes are common to the Integrated Voice Power (IVP) System R2.0 while others are application-dependent. Briefly, the generic software processes are: Transaction State Machine (TSM) The TSM process serves as the main [...]

System Messages System Message Format In this section, the system messages are listed in a slightly different format than they are written to the errors file. The messages listed here include additional information to help you understand the message and take the proper corrective action. The system messages in this section begin with a message iden[...]

System Messages In the preceding example, the msg_id is 311. The mnemonic is INITASH and the associated hardware device is TR. The message priority is MAJOR. This means some corrective action is required. The description of the error message follows for the TR <integer>. In this string, the <integer> signifies the board number. System M[...]

System Messages 109 (VROP_GSEMA), MAJOR Cannot Get VROPQ Semaphore To Lock It An administrative command could not access a control semaphore. The failure of the command is not serious, but the failure indicates major interprocess communication failures in the system are likely to follow soon. Try stopping the Voice Power System and then restarting [...]

System Messages 404 (TSM_TRAN), MAJOR TSM: Cannot load script <string> for channel <channel> TSM failed to load the specified script from disk. This message occurs if TSM encountered an error while opening or reading the script file. Reload application software if error persists. Ensure that: — The assembled script file (.T file) is i[...]

System Messages 409 (TSM_MTSCRIPT), MAJOR TSM: No Data in Script <string> The specified script has no instructions. Reload the application software if error persists. 410 (TSM_SHMFAIL), CRITICAL TSM: Shared Memory failure: <string>, errno <integer> TSM failed to attach a shared memory segment. This error can only be seen at initia[...]

System Messages 414 (TSM_SEP_READ), MAJOR TSM: Cannot read script envirnmnt params: ret= <integer> errno= <integer> rec= <integer> TSM failed to read the script environment parameters file. The value of the errno indicates the reason for the error. Remove the file ‘‘script_param’’ from in ‘‘/gendb/data’’ and recrea[...]

System Messages 419 (TSM_TR_CMD), MAJOR TSM: TR Device Driver Command (<string>) Failure: chan <channel>, board <device> TSM failed to execute a TR UNIX System driver command. The command name and the errno is specified. Contact your Field Service Representative for assistance. Voice Response Output Process (VROP) 549 (VROP_RESIZE[...]

System Messages 571 (VROP_CONFIG), MAJOR VROP Config file <string> is incorrect A line in the spchconfig file is invalid. Edit the file /vs/data/spchconfig and fix the line indicated. The file should contain a line of the form: nbufs 40 This line tells the Voice System how many speech buffers to allocate in memory. The number of speech buffer[...]

System Messages 577 (VROP_NONEX), MAJOR Attempt to use non-existent phrase <integer> in talk file <integer> A script attempted to access the nonexistent phrase indicated. Review your applications and obtain and install a replacement phrase. 578 (VROP_SHMERR), MAJOR VROP: error using shared memory region <integer> An error occurred[...]

System Messages 583 (VROP_BADTAG), INFORM VROP: Invalid tag: action <integer>: event <integer>: act2 <integer>: type <integer> A software error occurred. These can be associated with timeouts if the system is experiencing excessive load. Restart the system if the errors continue. 584 (VROP_NOSPCHBLK), MAJOR VROP: no speech b[...]

System Messages 590 (VROP_BADFREE), MAJOR Free list is corrupted on file system <string> The speech block free list is corrupted on the indicated file system. Run audit as soon as possible to correct. 591 (VROP_PLAY_TMOUT), MAJOR Play request is not serviced fast enough A request to play phrases has not been serviced fast enough. The system l[...]

System Messages 596 (VROP_DIORESPAWN), INFORM DIO process respawned The DIO process died and respawned. Inform your Field Service Representative and restart the system if the error continues. 597 (VROP_TROPEN), MAJOR Error opening TR device driver The VROP process failed when opening the IVP (TR) driver. No speech can be played or recorded on the I[...]

System Messages 605 (ET_CKSHMEM), MAJOR ET has Tried to Check/Reinit its SHMEM (ETCOUNTS) ET tried to check/reinitialize its shared memory. If this message occurs continuously without a user’s request, ET will not work properly until this is fixed. Try stopping and restarting the system. If this message persists, call your Field Service Represent[...]

System Messages 611 (ET_NORULES), MAJOR ET Cannot Access Error Rules File (<string>) ET cannot access the specified error rules file. ET will not work properly until this problem is fixed. Call your Field Service Representative for assistance. 612 (ET_NOSHMEM), CRITICAL ET Cannot Attach SHMEM <string> ET is having problems with its shar[...]

System Messages 621 (ET_FLOOD), INFORM <string> This message is printed as a result of the flood control being turned on to prevent messages from flooding the screen or the ET history file. 622 (ET_URS), CRITICAL User Ordered ET to RESTART System The user ordered ET to restart the system. 623 (ET_URB), CRITICAL User Ordered ET to REBOOT Syste[...]

System Messages 628 (ET_NEW_PID), MAJOR ET Noticed PID for <string> changed: <integer> to <integer>; Proc probably respawned ET noticed the process id for a given process to have changed, which indicates that the process probably died and respawned. This message should be reported to your Field Service Representative. 651 (ET_DYKE[...]

System Messages Maintenance (MTC) Process 700 (STA_CHAN), STATUS MTC reports channel <channel> is now in state <integer>. Maintenance reports: the permanent state of a channel has changed. 701 (STA_CARD), STATUS MTC reports card <device> is now in state <integer>. Maintenance reports: the permanent state of a card has change[...]

System Messages 714 (RCVE_MSG), CRITICAL MTC cannot receive a message, return= <integer>, errno= <integer>, <string>. Maintenance cannot receive messages. This is an indication of system problems. Try stopping and restarting the Voice System or rebooting the system. 715 (SEND_MSG), CRITICAL MTC cannot send a message, return= <i[...]

System Messages 723 (SET_SEMA), MAJOR MTC cannot set the semaphore. Maintenance cannot lock the semaphore. This is an indication of software problems. Try stopping and restarting the Voice System or rebooting the system. 724 (SHM_FAIL), CRITICAL MTC cannot attach the <string> area. Maintenance cannot attach shared memory. This is an indicatio[...]

System Messages 741 (DG_RESLT), STATUS MTC reports diag results on card <device>, return= <integer>, errno= <integer>, <string>. Maintenance reports: diagnostic results. 742 (DG_PASSD), STATUS MTC reports diag passed on (<string>) card <device>. Maintenance reports: diagnostics have passed on a hardware card. 750[...]

System Messages 2001 (TRIP_DTBL), CRITICAL TRIP: Shared Memory (devtbl) Attach Failure, Reason <integer> This error indicates that the Voice System initialization failed; probably dbinit did not run or did not complete successfully. The reason number is explained in Introduction to Section 2 of the UNIX Programmer Reference Manual . Try stopp[...]

System Messages User Applications (APP) Fax Database Library Error Messages 4000 (LIB_SYSERR), MAJOR <string> system call failed for <string>, errno is <integer> The Fax Database library encountered a system error. The value of errno indicates the error reason. The error may be due to a corrupted file or directory, or it may be du[...]

System Messages 4005 (LIB_SCRERR), MAJOR script error on channel <integer>: <string> The FAX Attendant DIP has received bad input data from a script. If this message persists, contact your field service representative. 4006 (LIB_MWLLIST), INFORM MWL list problem: <string> The Fax Database Library encountered a problem while trying[...]

System Messages 4011 (LIB_MSGSRC), INFORM message received from unexpected source: <integer> The Fax Database Library received a message from an unrecognized process. If this problem persists, contact your field service representative. 4012 (LIB_STARTUP), CRITICAL startup failed The Fax Database library could not start up properly. Contact yo[...]

System Messages FAX Attendant DIP Error Messages 4100 (VMD_SYSERR), MAJOR previous file <string> still exist The FAX Attendant DIP encountered a system error. The value of errno indicates the error reason. The error may be due to a corrupted file or directory, or it may be due to a main memory problem. Ensure that the / and /usr file systems [...]

System Messages 4105 (VMD_SCRERR), MAJOR script error on channel <integer>: <string> The FAX Attendant DIP has received bad input data from a script. If this message persists, contact your field service representative. 4106 (VMD_MWLLIST), INFORM MWL list problem: <string> The FAX Attendant DIP encountered a problem while trying to[...]

System Messages 4111 (VMD_MSGSRC), INFORM message received from unexpected source: <integer> The FAX Attendant DIP received a message from an unrecognized process. If this problem persists, contact your field service representative. 4112 (VMD_STARTUP), CRITICAL startup failed The FAX Attendant DIP could not start up properly. Contact your fie[...]

System Messages Fax Manager DIP Error Messages 4200 (F_FAXMGR_TERM), MAJOR The Fax Manager process has terminated unexpectedly. (<integer>) The Fax Manager DIP has terminated unexpectedly and all related Fax Manager processes have stopped. The Fax Manager DIP will be restarted. If this message persists, contact your field service representati[...]

System Messages 4205 (F_PRINT_FAIL), MAJOR Printing Fax message (Job <integer>) failed. (<integer>) The fax message could not be printed because of an error. The fax message was removed. 4206 (F_NOTIFY_FAIL), MAJOR Notification for Fax message (Job <integer>) failed. (<integer>) The delivery report process failed while proce[...]

System Messages 4211 (F_UPDATE_FAIL), MAJOR Cannot update control file for Fax message (Job <integer>). (<integer>) The Fax Manager DIP could not update its control file for the fax message. The fax message was lost. If this problem persists, contact your field service representative. 4212 (F_LOOKUP_FAIL), MAJOR Cannot find extension ?[...]

System Messages 4217 (F_TX_DISC), INFORM Disconnect on fax channel <integer> while sending page <integer>. While sending a fax message, the phone line was disconnected. Either the receiving machine stopped, or problems occurred with the phone line causing the error. The FAX Attendant system will try to resend this message until it is co[...]

System Messages 5002 (VMD_MWLUNEX), INFORM bad MWL event: <string> The Voice Mail Database DIP received an unexpected message concerning Message Waiting Lamp updates. For example, if the DIP has requested a particular channel for MWL updates, it does not expect to receive notice from TSM that some other channel has been granted to it. If this[...]

System Messages 5008 (VMD_MSGERR), MAJOR <string> failed: ret code <integer>, errno <integer> The Voice Mail Database DIP encountered a problem while trying to send or receive an interprocess communication message. The value of errno indicates the error reason. Contact your field service representative for assistance. 5009 (VMD_PH[...]

System Messages 5014 (VMD_UNKCALL), INFORM unknown <string> extension <string> from integrated switch The Voice Mail Database DIP was given an extension for the call_answer or voice_mail service that it could not find in the database. This message is printed only when such extension was determined through integration with the switch. Th[...]

System Messages 5019 (VMD_MWLUP), inform MWL update failed: <string> The Voice Mail Database DIP has been notified of a failed attempt to light or extinguish a message waiting lamp. The DIP will initiate another attempt to update the lamp. If this message occurs frequently, contact your field service representative for assistance. Administrat[...]

System Messages 5151 (DCP_ENOENT) MAJOR <string> is missing The DCP communications process attempted to access a nonexistent file. Contact your field service representative for assistance. 5152 (DCP_BADFORM) MAJOR <string> badly formatted <string> The DCP communications process could not use a file because it was not formatted cor[...]

System Messages 5157 (DCP_GETSCR) MAJOR getscript failed for channel <integer>, returned <integer> The DCP communications process could not obtain the name of the script assigned to a channel. Contact your field service representative for assistance. 5158 (DCP_DCPIFAIL) MAJOR <string> FAILED, ret is <integer>, errno is <i[...]

System Messages 5163 (DCP_DCPIPROB) INFORM <string> failed, ret is <integer>, errno is <integer> A problem occurred in the interface between the DCP communications process and the DCP link. If this problem occurs frequently, contact your field service representative. Reports Error Messages 5200 (RPT_SYSERR) MAJOR <string> sy[...]

System Messages 5204 (RPT_FLCRPT), MAJOR <string> was found to be corrupted. The Reports DIP encountered a file that was corrupted. The data in the file was not read. If this problem persists, stop and then restart the Voice System to initialize the processes. 5205 (RPT_MEMERR), MAJOR space could not be malloc for <table> very heavily l[...]

System Messages 5252 (OC_BADFORM) MAJOR <string> is badly formatted <string> This message indicates that a Voice Mail Database file is not formatted correctly. A software problem or a file system problem may exist. Contact your field service representative for assistance. 5253 (OC_SCRERR) MAJOR script error on channel <integer>: &[...]

System Messages 5258 (OC_MSGUNEX) INFORM unrecognized message: <integer> The Outcalling DIP received a message that it does not recognize. If this problem persists, contact your field service representative. 5259 (OC_BADEXT) INFORM ext <string> is not valid (received from VM DIP) The Outcalling DIP received an invalid extension in an in[...]

System Messages Fax Data Interface Process 5301 (FAXCNG_INFO), INFORM Channel <channel> already has FAX coefficients FAX CNG DIP received a request to download FAX coefficients to a channel that was already set to FAX coefficients. — Contact your AT&T Field Service Representative if this occurs frequently. 5301 (FAXCNG_INFO), INFORM For[...]

System Messages 5302 (FAXCNG_WARN), WARNING Invalid state for channel <channel number> Message is internal to FAX CNG DIP. Should not occur. — If the problem persists, stop, then start the system. Contact your AT&T Field Service Representative if restarting the system does not correct the problem. 5302 (FAXCNG_WARN), WARNING INVALID REQ[...]

System Messages Switch Information Data Interface Process 5400 (CREAT_SHM_FL), MAJOR <string> The Switch Information DIP has attempted to create an area of shared memory but could not do so. Stop the system and restart it using the stop_vs and start_vs commands. If the problem continues, shut the system down via the shutdown command and reboo[...]

FAX Attendant Menu Tree C FAX Attendant Menu Trees This appendix shows the user interface menus for FAX Attendant running with the MERLIN LEGEND TM Communications System. C-1[...]

Index A accessing Fax Response, 4-1 accessing system reports, 6-8 account code list administration, 3-12 account code parameter administration, 3-9 account code parameters updating, 3-11 account codes, 1-4 updating, 3-15 adding a special purpose extension, 3-20 adding new subscribers, 3-15 administering fax lines, 5-17 administering faxmenus, 4-31 [...]

Index Autoprinting, 1-5 deferred delivery option, 1-3 deleting a fax distribution list, 3-39 deleting subscriber profiles, 3-31 deleting subscribers, 3-30 delivery report failed fax transmission, 1-3 Delivery Reports, 1-3 designing the fax response coversheet, 4-23 diagnostics circuit board, 7-3 fax board, 7-3 fax equipment, 5-19 hardware, 7-2 IVP4[...]

Index Fax Machine Call Coverage, 1-4 Fax Mail, 1-2 subscriber options, 1-4 fax mail greeting message listening, 3-43 Fax Mail Service, 1-2 Fax Manager DIP error messages, B-31 fax messages loading, 4-15 Fax Response accessing, 4-1 fax response coversheet administration, 4-23 designing, 4-23 loading, 4-23 Fax Response Service, 1-2 Fax Response servi[...]

Index K keys, xi L lines/pools assigning, 2-4 list administration fax account code, 2-6 fax group, 3-35 listening to the custom goodbye message, 4-22 listening to the custom touch-tone gate prompt, 4-20 listening to the fax call answer greeting, 3-44 listening to the fax mail greeting message, 3-43 listening to the general mailbox greeting message,[...]

Index P parameter administration fax account code, 2-5 general Fax System, 3-6 parameters switch interface, 2-4 system, 2-4 Personal Fax Extensions, 1-4 personal fax number subscribers, 2-8 phone line usage report, 6-5 Plain Paper Printing, 1-6 planning FAX Attendant, 2-1 Fax Response Service, 2-11 subscriber administration, 2-7 Power-On Self Test,[...]

Index to multiple locations, 1-3 Service Fax Call Answer, 1-2 Fax Mail, 1-2 Fax Response, 1-2 service administration registration, 2-10 service administrator registration, 3-32 updating, 3-34 shutting down the UNIX System, 5-9 software, 1-1 software architecture, B-3 special purpose extensions, 3-20 Speech Processing Library (SPPLIB), B-5 starting [...]

Index assigning services to, 2-3 Voice Mail Database DIP error messages, B-34 voice prompts custom, 3-41 customizing, 2-12 Voice Response Output Process (VROP), B-10 voice system logging in, 4-11 resetting, 5-8 starting, 5-6 voice system parameter administration, 3-8 W windows accessing, A-1 workspace installing, 4-16 workspace menu administration,[...]