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Avaya 1600 Series manuel d'utilisation

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Table des matières du manuel d’utilisation

  • Page 1

    Avaya 1600 Series IP Deskphones Administrator Guide Release 1.3.x 16-601443 Issue 4 April 2010[...]

  • Page 2

    © 2010 A vaya Inc. All Right s Reserved. Notice While reasonable ef forts were made to ensure that the information in this document was complete and accurate at the time of printi ng, Avaya Inc. can assume no liability for any errors. Chan ges and corrections to the information in this document may be incorporated in futur e releases. For full leg[...]

  • Page 3

    Issue 5 April 2010 3 Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Other Document ation . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 4

    Contents 4 Avaya 1600 Series IP Deskphones Admin istrator Guide Chapter 4: A vaya Aura Co mmunication Manager Administ ration . . . . 31 Call Server Requirement s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Switch Compatibility and Aliasing IP Telephones . . . . . . . . . . . . . . . . 31 Media Server (Switch) Administration . [...]

  • Page 5

    Contents Issue 5 April 2010 5 Verifying Your Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 51 Windows 2000 DHCP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Verifying the Installation of the DHCP Server . . . . . . . . . . . . . . . . 52 Adding DHCP Options . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 6

    Contents 6 Avaya 1600 Series IP Deskphones Admin istrator Guide Interface Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 The View Administrative Option . . . . . . . . . . . . . . . . . . . . . . . . . 91 Static Addressing Installati on . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Disable/Enable Event L[...]

  • Page 7

    Issue 5 April 2010 7 Chapter 1: Introduction About This Guide This guide is for personnel who administer A vaya Aura™ Communication Manager , Avaya Aura Communication Manager Branch (formerly known as Avaya Distributed Of fice), DHCP , HTTP/ HTTPS servers for Avaya 1600 Series IP De skphones, a Local Area Network (LAN), or a W eb server . The 160[...]

  • Page 8

    Introduction 8 Avaya 1600 Series IP Deskphones Admin istrator Guide Document Organization The guide conta ins the following sections: Chapter 1: Introduction Provides an overview of this do cument. Chapter 2: Administ ration Overview and Requirement s Provides an overview of th e administrative process and describes general hardware, sof tware, and[...]

  • Page 9

    Other Documentat ion Issue 5 April 2010 9 Other Document ation See the A vaya support site at http://www .avaya.com/support for 1600 Series IP T elephone technical and end user documenta tion. The following document s are availabl e for the 1600 Series IP T elephones: ● Avaya 1600 Series IP Deskphones Inst allation and Maintenance Guide , Documen[...]

  • Page 10

    Introduction 10 Avaya 1600 Series IP Deskph ones Adminis trator Guide[...]

  • Page 11

    Issue 5 April 2010 11 Chapter 2: Administration Overview and Requirement s 1600 Series IP T elephones The 1600 Series IP T elephones currently support the H.323 signaling protocol. The H.323 st andard provides for real time audio, video, and dat a communications transmission over a packet network. An H.323 t elephone protocol st ack comprises sever[...]

  • Page 12

    Administration Overview and Requirements 12 Avaya 1600 Series IP Deskph ones Adminis trator Guide T able 1 indicates that you can administer system p arameters in a variety of ways and use a variety of delivery mechanisms like: ● Maintaining the in formation on the call server . ● Manually entering the information by means of the telephone dial[...]

  • Page 13

    1600 Series IP Telephones Issue 5 April 2010 13 Manual administ ration at the telephone “S tatic Addressing Installation” in the Avaya 1600 Series IP Deskphones Inst allation and Maintenance Guide . Avaya call server Use the change ip-network-ma p command to configure the VLAN ID. T able 1: Administration Alternatives and Options for 1600 Serie[...]

  • Page 14

    Administration Overview and Requirements 14 Avaya 1600 Series IP Deskph ones Adminis trator Guide General information about a dministering DHCP servers is covered in DHCP and File Servers on page 4 3, and more specifically , DHCP Server Administration on page 44 . General information about administering HTTP servers is covered in DHCP and File Serv[...]

  • Page 15

    Parameter Data Precedence Issue 5 April 2010 15 Parameter Dat a Precedence If a given parameter is administe red in multiple places, the last server to provide the parameter has precedence. The pre cedence, from lowest to highest, is: 1. LLDP , 2. Manual administration, with the two except io ns described for the system p arameter ST A TIC on p age[...]

  • Page 16

    Administration Overview and Requirements 16 Avaya 1600 Series IP Deskph ones Adminis trator Guide Administrative Checklist Use the following checklist as a guide to system and LAN a dmini strator responsibilities. This high-level list helps ensure t hat all telephone system prerequisites and requirement s are met prior to telephone inst allation. N[...]

  • Page 17

    Telephone Initialization Process Issue 5 April 2010 17 Note: Note: The 1608/1608-I and 16 16/1616-I telephones support the T op Line T ext and Audio Push types (but not the WML Push type ). T elephone Initialization Process These steps o ffer a high -level description of the information e xchanged when the telephone initializes and registers. This [...]

  • Page 18

    Administration Overview and Requirements 18 Avaya 1600 Series IP Deskph ones Adminis trator Guide S tep 2: DHCP Server to T elephone The DHCP file server provides inform ation to the telephon e, as described in DHCP and File Servers on page 4 3. Among other dat a passed to the telepho ne is the IP address of the HTTP or HTTPS server . S tep 3: T el[...]

  • Page 19

    Error Conditions Issue 5 April 2010 19 The 1600 Series IP T elephones support a feature called Unnamed Reg istration. Unnamed Registration allows a telephone to register with the A vaya Media Server without an extension, assuming the A vaya Media Server also supports this feature. T o invoke Unnamed Registration, take no action. Allow the Extension[...]

  • Page 20

    Administration Overview and Requirements 20 Avaya 1600 Series IP Deskph ones Adminis trator Guide[...]

  • Page 21

    Issue 5 April 2010 21 Chapter 3: Network Requirement s Network Assessment Perform a network assessment to ensure th at the network will have the cap acity for the expected data and voice traf fic, and that it can support for all applications: ● H.323, ● DHCP , ● HTTP/HTTPS, and ● Jitter buffers Also, QoS support is required to run V oIP on [...]

  • Page 22

    Network Requireme nts 22 Avaya 1600 Series IP Deskph ones Adminis trator Guide Server Requirement s T wo server types can be configured for th e 1600 Series IP T elephones: ● DHCP ● HTTP or HTTPS Note: Note: HTTPS does not provide all o f the func tionality of HTTP . For example, backup/ restore is unavailable via HTTPS, and firmware cannot be [...]

  • Page 23

    Required Network Information Issue 5 April 2010 23 Required Network Information Before you administer DHCP and HTTP , and TLS, as applicable, complete the information in T able 3 . If you have more than one Gateway , HTTP/TLS server , subnetwork mask, and Gatekeeper in your configuration, complete T able 3 for each DHCP server . The 1600 Series IP [...]

  • Page 24

    Network Requireme nts 24 Avaya 1600 Series IP Deskph ones Adminis trator Guide Other Network Considerations SNMP The 1600 Series IP T elephones are fully comp atible with SNMPv2c and with S tructure of Management Information V ersion 2 (SMIv2). The telephones respond correctly to queries from entities that comply with earlier ve rsions of SNMP , su[...]

  • Page 25

    Other Network Considerations Issue 5 April 2010 25 Reliability and Performance All 1600 Series IP T elephones respond to a ping or traceroute message sent from the DEFINITY ® , MultiV antage™, A vaya Aura Communication Man ager , or Avaya Aura Communication Manager Branch system (formerly known as A vaya Distributed Office) or any other network [...]

  • Page 26

    Network Requireme nts 26 Avaya 1600 Series IP Deskph ones Adminis trator Guide Note: Note: Priority 0 is a higher priority than Priority 1. Network Audio Quality Display on 1600 Series IP T elephones All 1600 Series IP T elephones give the user an opportunity to monitor network aud io performance while on a call. For more informa tion, see the tele[...]

  • Page 27

    Other Network Considerations Issue 5 April 2010 27 This capability also has the adva ntage of maki ng sta tion number port ability easier . Assume a situation where the compan y has multiple locations in London and New Y ork, all sharing a corporate IP network. Users want to take the ir telephones from their of fices in London and bring them to New[...]

  • Page 28

    Network Requireme nts 28 Avaya 1600 Series IP Deskph ones Adminis trator Guide Figure 1: Signaling, Audio a nd Management Diagram 1600 Series IP T elephone Port: 49300 Port: [1500–6500] randomly selected Port: [4000–10000] randomly selected; range may be changed via Gatekeeper administration; always an even number Port: audio port + 1 (only act[...]

  • Page 29

    Other Network Considerations Issue 5 April 2010 29 Figure 2: Initialization and Addres s Resolution Diagram 1600 Series IP T elephone Port: 68 Port: [1024 - 5000] Operating System –selected (a new port is used for each file requested) Port: [1024 - 5000] Operating System – selected (a new port is used for each file requested) Port: [1024 - 5000[...]

  • Page 30

    Network Requireme nts 30 Avaya 1600 Series IP Deskph ones Adminis trator Guide Security For information about toll fraud, see the DEFINITY ® , Avaya Aura Commun ication Manager , or Avaya Aura Communication Manager Branch docum ents on th e Avaya support W eb site. The 1600 Series IP T elephones cannot guarantee resist ance to all Denial of Servic[...]

  • Page 31

    Issue 5 April 2010 31 Chapter 4: A vaya Aura Communication Manager Administration Call Server Requirement s Before you perform admin istration tasks, ensure that the p roper hardware is in place, and your call server software is comp atible with the 1600 Series IP T elephones. Avaya recommends th e latest PBX software and the latest IP telephone fi[...]

  • Page 32

    Avaya Aura Communicat ion Manager Administration 32 Avaya 1600 Series IP Deskph ones Adminis trator Guide The 1603, 1603SW , 1603-I, and 1603SW-I IP T el ephones support three administrable call appearances or feature buttons. The 1608 and 1608-I IP T elephones support eight administrable call appearances or feature buttons. The 1616 and 1616-I IP [...]

  • Page 33

    Media Server (Switch) Administration Issue 5 April 2010 33 Media Server (Switch) Administration If you are using the 1600 Series I P T elephones with Avaya Aura Communication Manager , see the following document s on the Avaya support Web si te for information a bout specific switch administration: ● The Administrator Guide for A vaya Aura ™ Co[...]

  • Page 34

    Avaya Aura Communicat ion Manager Administration 34 Avaya 1600 Series IP Deskph ones Adminis trator Guide UDP Port Selection The 1600 Series IP T elephones can be admin istered from the A vaya Aura Communication Manager Network Region form to supp ort UDP por t selection. Locate specific port assignment diagrams in the 1600 IP T elepho ne Installat[...]

  • Page 35

    Media Server (Switch) Administration Issue 5 April 2010 35 ! Import ant: Important: Avaya Aura Communication Manager admin istration always t akes precedence over manual administrati on of IEEE 802.1P/Q dat a. The four IEEE 802.IP/Q QoS parameters in the telephones that can be ad ministered on the IP Network Region form are L2Q, L2QVLAN, L2QAUD, an[...]

  • Page 36

    Avaya Aura Communicat ion Manager Administration 36 Avaya 1600 Series IP Deskph ones Adminis trator Guide V oice Mail Integration 1600 Series IP T elephones with A vaya Aura Communication Manager 5.2 Native Support Release 1.1 provides native sup port for 1600 Series IP T elephones running on A vaya Aura Communication Manager Release 5.2 or later .[...]

  • Page 37

    Telephone Administration Issue 5 April 2010 37 T elephone Administration This section describes how to administer A vaya Aura Communi cation Manager for 1600 Series IP T elephones. For detailed info rmation about administering A vaya Aura Communication Manager , see the follo wing Avaya docu ments: ● Administrator Guide for A vaya Aura™ Communi[...]

  • Page 38

    Avaya Aura Communicat ion Manager Administration 38 Avaya 1600 Series IP Deskph ones Adminis trator Guide string, SNMP Source IP addresses, an d Craft Access Code (PROCPSWD). Administer these three parameters using Page 3 of the change system-p arameters ip-options form. Administering S t ations This section refers to A vaya Aura Communication Mana[...]

  • Page 39

    Administering Stations Issue 5 April 2010 39 For sample S tatio n Forms, see Appendix C: Sample Administration Forms . Aliasing 1600 Series IP T elephones Avaya Aura Communication Manager releases earlier than 5.2 do not provide native support for 1600 Series IP T elephones. On the S tation Form, administer (a lias) the telephones as follows: Chang[...]

  • Page 40

    Avaya Aura Communicat ion Manager Administration 40 Avaya 1600 Series IP Deskph ones Adminis trator Guide Feature Buttons and Call Appearances For the 1603/1603SW/1603-I/1603SW -I and 1608/1608-I IP T elephones Y ou can administ er Feature/Call Appearance Buttons 1 – 8 on the A vaya Aura Communication Manager S tation form, which the telephone Fe[...]

  • Page 41

    Shuffling Issue 5 April 2010 41 For additional information a bout administering t he call server for 1600 Series IP T elephones, see the following A vaya documents, avai lable on the A vaya Support Web site: ● Administrator Guide for A vaya Aura™ Communication Manager (Document Number 03-300509). ● Feature Description and Implement ation for [...]

  • Page 42

    Avaya Aura Communicat ion Manager Administration 42 Avaya 1600 Series IP Deskph ones Adminis trator Guide Printing Button Labels Y ou can download software from www .desi.com that enables you to print button labels for the 1600 series telephones. T o download this software, perform the following ste ps: 1. Using your web browser , go to www .desi.c[...]

  • Page 43

    Issue 5 April 2010 43 Chapter 5: Server Administration Sof tware Checklist Ensure that you own licenses to use the DHCP , HTTP , and HTTPS server software. Note: Note: Y ou can inst all the DHCP and HTTP server software on the same machine. ! CAUTION: CAUTION: The firmware in the 1600 Series IP T el ephones reserves IP addresses of the form 192.168[...]

  • Page 44

    Server Administration 44 Avaya 1600 Series IP Deskph ones Adminis trator Guide Av aya recommends that: ● A minimum of two DHCP servers be available for reliability . ● A DHCP server be available w hen the IP telephone reboots. ● A DHCP server be available at remote sites if W AN failures isolate IP telephones from the central site DHCP server[...]

  • Page 45

    DHCP Server Administration Issue 5 April 2010 45 Any other DHCP application might work. It is the re sponsib ility of the customer to insta ll and configure the DHCP server correctly . DHCP server setup involves: 1. Inst alling the DHCP server sof tware according to vendor instructions. 2. Configuring the DHCP server wit h: ● IP addresses availab[...]

  • Page 46

    Server Administration 46 Avaya 1600 Series IP Deskph ones Adminis trator Guide Note: Note: The DHCP stan dard states that when a DHCP le ase expires, the device should immediately cease using it s assigned IP address. If the network has prob lems and the only DHCP server is centralize d, th e server is not accessible to the given telephone. In this[...]

  • Page 47

    DHCP Server Administration Issue 5 April 2010 47 The 1600 Series IP T elephones do not support Regular Expression Matching, and therefore, do not use wildcards. For more information, see Administ ering Options for the 16 00 Series IP T elephones on page 67. In configurations where the upgrade scrip t and a pplication files are in the default direct[...]

  • Page 48

    Server Administration 48 Avaya 1600 Series IP Deskph ones Adminis trator Guide In T able 6 , the 1600 Series IP T elephone sets the system values to the DHCP ACK message field values shown. The system values L2Q, L2QVLAN, and PHY2VLAN are not set from a name=value pai r i f those system values were previously set by LLDP . For more information, see[...]

  • Page 49

    DHCP Server Administration Issue 5 April 2010 49 Creating a DHCP Scope for the IP T elephones Use the following procedure to create a DHCP scope for the IP telephones. 1. Select St ar t --> Programs --> Admin T ools --> DHCP Manager . 2. Exp and Local Machine in the DHCP Servers window by double clicking it until the + sign changes to a - [...]

  • Page 50

    Server Administration 50 Avaya 1600 Series IP Deskph ones Adminis trator Guide Editing Custom Options Use the following procedure to edit custom options. 1. Highlight the newly created scope. 2. Select DHCP Options --> Default s in the menu. 3. Click the New button. 4. In the Add Option T ype dialog box, enter an appropriate cu stom option name,[...]

  • Page 51

    DHCP Server Administration Issue 5 April 2010 51 Activating the Leases Use the following procedure to activate the lea ses. ● Click Activate under the Scope menu. The light-bulb icon for the scope lig hts. V erifying Y our Configuration This section describes how to verify that the 1600OPTION is correctly configured for the Windows NT ® 4.0 DHCP[...]

  • Page 52

    Server Administration 52 Avaya 1600 Series IP Deskph ones Adminis trator Guide V erify the Global Op tion, 242 1600OPTION 1. Select Global under DHCP OPTIONS . 2. In the Active Options: scroll li st, click 242 1600OPTION . 3. Click the Va l u e button. 4. V erify that the V alue String box cont ains the correct value from DHCP Generic Setup on page[...]

  • Page 53

    DHCP Server Administration Issue 5 April 2010 53 8. Define the subnet mask in one of two ways: ● The number of bit s of an IP address to use for the network/subnet IDs. ● The subnet mask IP address. Enter only one of these values. When you finish, click the Next button. The Add Exclusions dialog box displays. 9. Exclude any IP addresses in the [...]

  • Page 54

    Server Administration 54 Avaya 1600 Series IP Deskph ones Adminis trator Guide 16. Under Lease duration for DHCP client s , select Unlimited and the n click the OK button. ! CAUTION: CAUTION: IP address leases are kept active for varying periods of time. T o avoid having calls terminated suddenly , make the lease duration unlimited. Adding DHCP Opt[...]

  • Page 55

    HTTP Generic Setup Issue 5 April 2010 55 Activating the New Scope Use the following procedure to activate the new scope . 1. In the DHCP console tree, click th e IP T elephone Scope you just created. 2. From the Ac tion menu, select Activate . The small red down arrow over the scope icon disappears, indicatin g that the scope was activated. HTTP Ge[...]

  • Page 56

    Server Administration 56 Avaya 1600 Series IP Deskph ones Adminis trator Guide ● Download the upgrade script file and application file(s) from the A vaya Web site http://www .avaya.com/support to the HTTP server . For more information, see Contents of th e Settings File on p age 64. Note: Note: Many LINUX servers distinguish between up per and lo[...]

  • Page 57

    HTTP Configuration for Bac kup/Restore Issue 5 April 2010 57 Additional step for IIS 6.0 (Win2003): 1. Use Internet Inform ation Services . Go to Start --> Settings --> Control Panel --> Administrative T ools . 2. Below Default W eb Site select Web Services Ex tension . 3. Make sure the W ebDA V option is set to Allowed . For Ap ache Web s[...]

  • Page 58

    Server Administration 58 Avaya 1600 Series IP Deskph ones Adminis trator Guide W e b Configuration T ool Recent call server versions provide all the W eb configurat ion support the 1600 Series IP T elephones require. Also, the medi a server has an easy to use, PC-based interface for creating script files. Given these resources, you do not need to m[...]

  • Page 59

    Web Configuratio n Tool Issue 5 April 2010 59 CNA Port Number CNAPORT 802.1X Supplicant Mode DOT1X DOT1XST A T DHCP Lease V iolation Flag DHCPSTD Domain Name DOMAIN Domain Name Server DNSSRVR HTTP Server IP Address HTTPSRVR HTTP Directory HTTPDIR Send Destination Unreachable Messages ICMPDU Process Received Redirect Messages ICMPRED Layer 2 Frame T[...]

  • Page 60

    Server Administration 60 Avaya 1600 Series IP Deskph ones Adminis trator Guide National T elephone # Length PHNLDLENG TH Outside L ine Access Code PHNOL Ethernet Line Interface S tatus PHY1ST A T Secondary Ethernet Interface Layer 2 Priority V alue PHY2PRIO Secondary Ethernet Line I nterface S tatus PHY2ST A T Secondary Ethernet Interface VLAN Iden[...]

  • Page 61

    Issue 5 April 2010 61 Chapter 6: T elephone Sof tware and Application Files General Download Process The 1600 Series IP T elephones download script file s and settings files from either an HTTP or HTTPS server . These telephones do wnload the application files f rom the HTTP server . The HTTPS server applies only if the server suppor ts T ransport [...]

  • Page 62

    Telephone Software an d Application Files 62 Avaya 1600 Series IP Deskph ones Adminis trator Guide 1600 Series IP T elephone Script s and Application Files Choosing the Right Application File and Upgrade Script File The softwa re releases cont aining the files needed to operate the 1600 Series IP T e lephones are bundled together . Y ou download th[...]

  • Page 63

    1600 Series IP Telephone Scripts and Applicat ion Files Issue 5 April 2010 63 Settings File The settings file contains the option se ttings you need to customize the Av aya IP T elephones for your enterprise. Note: Note: Y ou can use one settings file for a ll y our Avaya IP T elephones. The settings file includes the 1600 Series IP T elephones cov[...]

  • Page 64

    Telephone Software an d Application Files 64 Avaya 1600 Series IP Deskph ones Adminis trator Guide Content s of the Settings File After checking the ap plication software, the 1 600 Series IP T elephone looks for a 46xxsettings file. This optional file is where you identify non-default option settings, ap plication-specific parameters, and so o n. [...]

  • Page 65

    The GROUP System Value Issue 5 April 2010 65 The GROUP System V alue Y ou might ha ve different communities of users, all of which ha ve the same telephone model, but which require dif ferent administered settings. F or example, you might want to restrict Call Center agent s from being able to Logof f, which mi ght be an essential cap ability for ?[...]

  • Page 66

    Telephone Software an d Application Files 66 Avaya 1600 Series IP Deskph ones Adminis trator Guide[...]

  • Page 67

    Issue 5 April 2010 67 Chapter 7: Administering T elephone Options Administering Options for the 1600 Series IP T elephones This chapter explains how to change p arameters by means of the DHCP or HTTP servers. In all cases, you are setting a system paramet er in the telephone to a desired value. Ta b l e 8 lists: ● the parame ter names, ● their [...]

  • Page 68

    Administering Telephone Opt ions 68 Avaya 1600 Series IP Deskph ones Adminis trator Guide T able 8: 1600 Series IP T elephone Customizable System Parameters Parameter Name Default V alue Description and V alue Range AGCHAND 1 Automatic Gain Control status for handset (0=disabled, 1=enabled). AGCHEAD 1 Automatic Gain Control st atus for headset (0=d[...]

  • Page 69

    Administering Options for the 1600 Series IP Telephones Issue 5 April 2010 69 DOT1XST A T 0 Determines how the telephone handles Supplicant s. V alid values are: 0=Supplicant operation is complet ely disabled. 1=Supplicant operation is enabled, bu t responds only to received unicast EAPOL messages. 2=Supplication operation is enabled and re sponds [...]

  • Page 70

    Administering Telephone Opt ions 70 Avaya 1600 Series IP Deskph ones Adminis trator Guide LANGSYS " " (Null) 0 to 32 ASCII characters. The file name of the system default language file, if any . LOGLOCAL 0 Event Log Severity Level (one 0-8 ASCII numeric digit). Controls the level of event s logged in the endptRecentLog and endptRe setLog [...]

  • Page 71

    Administering Options for the 1600 Series IP Telephones Issue 5 April 2010 71 PHNDPLENG TH 5 Internal extension telephone number length. S pecifies the number of digit s associ ated with internal extension numbers by the algorithm that dials calls from the incoming Call Log or from Web pages. Ra nge: 1 or 2 digits, from “3” to “10.” PHNIC 0[...]

  • Page 72

    Administering Telephone Opt ions 72 Avaya 1600 Series IP Deskph ones Adminis trator Guide PROCPSWD " " (Null) T ext string containing the local (dialpad) procedure password (Null or 1-7 ASCII digits). If set , password must be entered immediately af ter Mute is pressed and before entry of a procedure command (fo r example, VIEW). Intended[...]

  • Page 73

    VLAN Considerations Issue 5 April 2010 73 Note: Note: T able 8 applies to all 1600 Series IP T elephones. Certain 1600 IP T elephones might have additional, optional inf ormation that you can administer . For more information, see Ch apter 8: Administering Applications and Options . VLAN Considerations If your LAN environment does not include Virtu[...]

  • Page 74

    Administering Telephone Opt ions 74 Avaya 1600 Series IP Deskph ones Adminis trator Guide has absolute authority . Otherwise, you can se t VLAN t agging manually , by DHCP , or in the 46xxsettings.txt file. If VLAN tagg ing is enabled (L2Q=0 or 1), the 1600 Series IP T elephones set the VLAN ID to L2QVLAN, and VLAN priorit y for packet s from the t[...]

  • Page 75

    VLAN Considerations Issue 5 April 2010 75 VLAN Sep aration VLAN separation controls whether or not traf fic received on the secondary Ethernet interface can be forwarded on the voice VLAN. VLAN sep aration also controls whether network traffic received on the data VLAN can be forwarded to the telephone. The fo llowing system parameters control VLAN[...]

  • Page 76

    Administering Telephone Opt ions 76 Avaya 1600 Series IP Deskph ones Adminis trator Guide DNS Addressing The 1600 IP T elephones support DNS addresses and dotted decimal addresse s. The telephone attempts to resolve a non-ASCII-encoded dotted de cimal IP address by checking the content s of DHCP Option 6. See DHCP Generic Setup on page 44 for infor[...]

  • Page 77

    IEEE 802.1X Issue 5 April 2010 77 IEEE 802.1X Certain 1600 Series IP T elephon es support the IEEE 802.1X standard for pass-through and Supplicant operation. The system p arameter DOT1X determines how the telephones handle 802.1X multicast pa ckets and proxy logof f, as follows: ● When DOT1X = 0, the telep hone forwards 802.1X multicast p ackets [...]

  • Page 78

    Administering Telephone Opt ions 78 Avaya 1600 Series IP Deskph ones Adminis trator Guide Note: Note: If the Ethernet line interface link fails, the 802.1X Supplicant, if enabled, enter s the Disconnected state. The 8 02.1X Supplicant variable userLogoff normally has a value of F ALSE. This variable will be set to TRUE before the telephone drop s t[...]

  • Page 79

    Link Layer Discovery Protocol (L LDP) Issue 5 April 2010 79 attempts occur using the stored 802.1X credentials, witho ut prompting the user for ID and password entry . An IP telephone can support several dif ferent 802.1X authentication scenarios, depending on the capab ilities of the Ethernet dat a switch to which it is connected. Some switches ma[...]

  • Page 80

    Administering Telephone Opt ions 80 Avaya 1600 Series IP Deskph ones Adminis trator Guide TR-41 Committee - Media End point Discover y (LLDP-MED, ANSI/TIA-1057), and Proprietary elements. LLDP Dat a Units (LLDPDUs) are sent to the LLDP Multicast MAC address (01:80:c2:00:00:0e). These telephones: ● do not support LLDP on the secondary Ethe rnet in[...]

  • Page 81

    Link Layer Discovery Protocol (L LDP) Issue 5 April 2010 81 TIA LLDP MED E xtended Power-Via-MDI Power V alue = 0 if the telephone is not currently powered via PoE, else the maximum power usage of the telephone p lus all modules and adjuncts powered by the telephone in tenths of a watt. TIA LLDP MED Ne twork Policy T agging Y es/No, VLAN ID for voi[...]

  • Page 82

    Administering Telephone Opt ions 82 Avaya 1600 Series IP Deskph ones Adminis trator Guide On receipt of a LLDPDU message, the A vaya IP T elephone s will act on the TL V elements described in T able 1 1 : Avaya Proprietary 802.1Q Framing 802.1Q Framing = 1 if t agging or 2 if not. Subtype = 7. Basic Mandatory End-of-LLDPDU Not applicable. T able 1 [...]

  • Page 83

    Link Layer Discovery Protocol (L LDP) Issue 5 April 2010 83 L2Q, L2QVLAN, L2QAUD, L2QSIG , DSCP AUD, DSCPSIG MED Netwo rk Policy TL V L2Q - set to “2” (of f) If T (the T agged Flag) is set to 0; set to “1” (on) if T is set to 1. L2QVLAN - set to the VLAN ID in the TL V . L2QAUD and L2QSIG - set to the Layer 2 Priority value in the TL V . DS[...]

  • Page 84

    Administering Telephone Opt ions 84 Avaya 1600 Series IP Deskph ones Adminis trator Guide Local Administrative Options Using the T elephone Dialp ad The local procedures you u se most often as an ad ministrator are: ● CLEAR - Remove all administered values, user-s pecified dat a, option settings, etc. and return a telephone to it s initial “out[...]

  • Page 85

    Local Administrative Options Using the Telephone Dialpad Issue 5 April 2010 85 Note: Note: Press the Mute button moment arily . Do not press this button while pr essing other keys/buttons. The following text displays lef t-justified at the top of the display: 2. If you do not want to clear a ll values, press * (no) to terminate the procedure and re[...]

  • Page 86

    Administering Telephone Opt ions 86 Avaya 1600 Series IP Deskph ones Adminis trator Guide 2. After entry of the command sequence, th e foll owing displays, based on the current value of the system value NVDEBUG: If a value differe nt from the current NVDEBUG value is entered, the follo wing text displays left-justified at the top of the display: 3.[...]

  • Page 87

    Local Administrative Options Using the Telephone Dialpad Issue 5 April 2010 87 1. Enter a valid Group value (0-999). If a value differe nt from the current Group value is entered, the followin g text displays left-justified at the top of the display: 2. Press the * button to terminate the procedure, or the # button to save the new value. If you pre[...]

  • Page 88

    Administering Telephone Opt ions 88 Avaya 1600 Series IP Deskph ones Adminis trator Guide 2. If you do not want to reset the system values, press * (no) and procee d to S tep 4. The following prompt displays o n the top line: 3. Press the * button to continue without resetting the values and pro ceed to S tep 4. Or , press the # button to reset val[...]

  • Page 89

    Interface Control Issue 5 April 2010 89 2. Press the # button to reset values to th eir default s, or * to continue a restart withou t resetting the values to their default s. The telephones display the following text left-justified at the top of the display while the system values are reset to default s: Once the system values are reset, the f oll[...]

  • Page 90

    Administering Telephone Opt ions 90 Avaya 1600 Series IP Deskph ones Adminis trator Guide ● St a t u s i s 100Mbps FDX when PHY1ST A T = 5 3. T o change the PHY1 value, press * . Depending on the current va lue, the next sequential valid PHY1 value is sele cted and displayed as the statu s. For example, if t he current value is 10Mbp s HDX (2), p[...]

  • Page 91

    Interface Control Issue 5 April 2010 91 ● St a t u s i s 100Mbps HDX when PHY2ST A T = 4 ● St a t u s i s 100Mbps FDX when PHY2ST A T = 5 5. T o change the PHY2 value, press * . Depending on the current va lue, the next sequential valid PHY2 value is sele cted and displayed as the statu s. For example, if t he current value is 10Mbp s HDX (2), [...]

  • Page 92

    Administering Telephone Opt ions 92 Avaya 1600 Series IP Deskph ones Adminis trator Guide 1. While the telephon e is on-hook and idle, press the following sequence of keys on the faceplate of the telephone: Mute 8 4 3 9 # (Mute V I E W #) Note: Note: Press the Mute button moment arily . Do not press this key while pressing other keys. The following[...]

  • Page 93

    Interface Control Issue 5 April 2010 93 L2 tagging ccccccc cc Up to 9 ASCII characters: “on” if NVL2Q = 1 “off” if NVL2Q = 2 “auto: on” if NVL2Q = 0 and 802.1Q tagging is on “auto: of f” if NVL2Q = 0 and 802.1Q tagging is of f VLAN ID cccc Up to 4 ASCII characters. V alue is L2QVLAN if 802.1Q t agging is on or “none” of 802.1Q t[...]

  • Page 94

    Administering Telephone Opt ions 94 Avaya 1600 Series IP Deskph ones Adminis trator Guide S t atic Addressing Inst allation The usual way to assign IP addresses to IP telephone s is the automatic method. There might be times, however , when manual assignment of IP addresses is desired. ! CAUTION: CAUTION: S tatic addressing is necessary wh en a DHC[...]

  • Page 95

    Interface Control Issue 5 April 2010 95 a. During normal DHCP processing, press the * key while “ * to program “ displays during the DHCP process. or b. While the telephone is on-hook and id le, press the following sequence of keys on the faceplate of the telephone: Mute 2 3 3 7 # (Mute A D D R #) Note: Note: Press the Mute button moment arily [...]

  • Page 96

    Administering Telephone Opt ions 96 Avaya 1600 Series IP Deskph ones Adminis trator Guide 5. Enter the IP netmask f ollowed by the # button. The telephone displays: where nnn.nnn.nnn.nnn is the cu rrent system value of the HTTP/HTTPS server IP address. 6. Enter the File server followed by the # button. The telephone displays one of th e following t[...]

  • Page 97

    Interface Control Issue 5 April 2010 97 10. Enter a valid value between 0 and 999 for the new value of the DHCPOFFER wait period. The telephone displays: 1 1. Press the # button to save the n ew values you entered. The telephone displays: Once the new values ar e stored, the telephone is r eset. If a new boot program is downloaded from t he HTTP se[...]

  • Page 98

    Administering Telephone Opt ions 98 Avaya 1600 Series IP Deskph ones Adminis trator Guide ● St a t u s i s notices when NVLOGST A T = 6 ● St a t u s i s information when NVLOGST A T = 7 ● St a t u s i s debug when NVLOGST A T = 8 3. T o change the logging st atus, press * . Depending on the current va lue, the next sequential valid NVLOGST A [...]

  • Page 99

    Interface Control Issue 5 April 2010 99 Self-T est Procedure Note: Note: Replace variable w/ short product names store two sof tware code images in reprogrammable non-volatile memory . T he primary image, called the “big app” must be running to perform a self-test. The backup image, called the “little app” does not support the self-test. Fo[...]

  • Page 100

    Administering Telephone Opt ions 100 Avaya 1600 Series IP Deskphone s Administrator Guide Language Selection 1600 Series IP T elephones are factory-set to display information in the English language. The languages available depend of the type of t elephone you have. The following 1600 Series IP T elephones are available: ● Global telephones -1 6 [...]

  • Page 101

    Language Select ion Issue 5 April 2010 101 ● text string replacements for the built-in English text strings, for example, entry prompts and error messages ● an indication of the font correspo nding to the language Note: Note: The 1600 Series Global T elephones also support half-wid th Katakana. There are no dependencies between the langu ages a[...]

  • Page 102

    Administering Telephone Opt ions 102 Avaya 1600 Series IP Deskphone s Administrator Guide Use the configuration file and these p aramete rs to customize the settings for up to four languages: ● LANGxFILE - The name of a selected langu age file, for example, "French". In addition to providing the language n ame as this value, replace the[...]

  • Page 103

    Language Select ion Issue 5 April 2010 103 ● text string replacements for the built-in English text strings, for example, entry prompts and error messaged ● an indication of the font correspo nding to the language Note: Note: The 1600 Series Intern ational T elephones al so require a font file (*.lzma) that must be paired with the language file[...]

  • Page 104

    Administering Telephone Opt ions 104 Avaya 1600 Series IP Deskphone s Administrator Guide ● FONTFILE - The name of the selected font file for a language to be downloaded. Y ou must specify this pa rameter for any language except Japanese Kat akana. For example, to use Arabic, the setting is: SET FONTFILE Arabic_b004i.rbm.lzma . Note: Note: Arabic[...]

  • Page 105

    Enhanced Local Dialing Issue 5 April 2010 105 Enhanced Local Dialing The 1600 Series IP T elephones have a variety of telephony-related a pplications that might obtain a teleph one number during operation. For example, the Call Log saves a number of an incoming caller . The telephones can evaluate a raw teleph one number . Based on administered par[...]

  • Page 106

    Administering Telephone Opt ions 106 Avaya 1600 Series IP Deskphone s Administrator Guide Backup/Restore The 1600 Series IP T elephones support the HTTP client to back up and restore the user-specific data indica ted in Ta b l e 1 6 . For backup, the telephone creates a file with all the user-specific data if a backup file location is s pecified in[...]

  • Page 107

    Backup/Restore Issue 5 April 2010 107 Backup When the system pa rameter BRURI is non-null, user changes are automatically backed up to the file ext_16xxdat a.txt (where ext is the value of NVPHONEXT) on the HTTP server to a user-specified directory . Backup formats are as follows: In addition to the p arameters listed in T able 8 , a backup saves t[...]

  • Page 108

    Administering Telephone Opt ions 108 Avaya 1600 Series IP Deskphone s Administrator Guide Restore When automatic or user-requested retrieval of backup dat a is initiated, system values and internal values are set to values contain ed in the backup file. This occu rs only if the OPST A T parameter setting allows the user to chang e thos e values. Th[...]

  • Page 109

    Backup/Restore Issue 5 April 2010 109 Note: Note: If you administered the APPST A T parameter to suppress changes to one or more applications, the telephone backs up an d restores data as usual, bu t ignores data for “suppressed” applications. This pr events a user from byp assing your APPST A T restrictions by editing the backu p file. For inf[...]

  • Page 110

    Administering Telephone Opt ions 110 Avaya 1600 Series IP Deskphone s Administrator Guide[...]

  • Page 111

    Issue 5 April 2010 111 Chapter 8: Administering Applications and Options Customizing 1600 Series IP T elephone Applications and Options The 1600 Series IP T elephones have some unique and powerf ul capabilities that t ake advantage of their display and access to LAN facilities. Y ou need to provide the information called for in relevant sections of[...]

  • Page 112

    Administering Applications and Optio ns 112 Avaya 1600 Series IP Deskphone s Administrator Guide T able 17: 1600 Series IP T elephone Customizable System Parameters Parameter Name Default V alue Statu s Description and V alue Range General User Parameters: APPST A T 1 Optional Applications status flag. See T he Application S tat us Flag (APPST A T)[...]

  • Page 113

    Customizing 1600 Serie s IP Telephone Applicat ions and Options Issue 5 April 2010 113 Web Access Appli cation Parameters: SUBSCRIBELIST " " (Null) Optional Subscription list for potentia l pushed content. List of zero or more fully qualified URLs, sep arated by commas without intervening sp aces, with up to 255 tota l characters. TPSLIST[...]

  • Page 114

    Administering Applications and Optio ns 114 Avaya 1600 Series IP Deskphone s Administrator Guide The Application S t atus Flag (APPST A T) The 1600 Series IP T elephones of fer the user num erous application s like Contact s, Call Log, Redial, and so on. Each of these applications allows the user to ad d, delete, or in some cases, edit entries. Y o[...]

  • Page 115

    Customizing 1600 Serie s IP Telephone Applicat ions and Options Issue 5 April 2010 115 When the relocated telephone reset s, it retains its Cont act entries, like Concierge, but does not allow the user to create ne w entries. When you set APPST A T to any valid value other than 1, the teleph one does not accept any Contact button lab el changes tha[...]

  • Page 116

    Administering Applications and Optio ns 116 Avaya 1600 Series IP Deskphone s Administrator Guide NR_thresh_Hd 0 (6dB noise reduction) for a typical office environment 1 (15dB noise reduction) for call center applications 2 (24dB noise reduction) for “other” audio environments 3 (0 dB noise reduction) for disabling the noise reduction algorithm [...]

  • Page 117

    Customizing 1600 Serie s IP Telephone Applicat ions and Options Issue 5 April 2010 117 NR_thresh_Hs 0 (6dB noise reduction) for a typical office environment 1 (15dB noise reduction) for call center applications 2 (24dB noise reduction) for “other” audio environments 3 (0 dB noise reduction) for disabling the noise reduction algorithm altogether[...]

  • Page 118

    Administering Applications and Optio ns 118 Avaya 1600 Series IP Deskphone s Administrator Guide EXP_slope_Hd 0 for a typical off ice environment 1 for call center applications 2 for other audio environments 3 for disabling the noise reduction algorithm altogether The expander th reshold for the headset. These thresholds corresp ond to the maximum [...]

  • Page 119

    Customizing 1600 Serie s IP Telephone Applicat ions and Options Issue 5 April 2010 119 EXP_slope_Hs 0 for a typical off ice environment 1 for call center applications 2 for other audio environments 3 for disabling the noise reduction algorithm altogether The expander th reshold for the handset. The values are same as the expander th reshold for the[...]

  • Page 120

    Administering Applications and Optio ns 120 Avaya 1600 Series IP Deskphone s Administrator Guide AUDIOSTHD: The value associa ted with this script file variable cont rols the side tone for the headset. AUDIOSTHD 0 for default setting 1 for 3 steps below default 2 for infinite loss or no sidetone 3 for one step below default 4 for 2 steps below defa[...]

  • Page 121

    Customizing 1600 Serie s IP Telephone Applicat ions and Options Issue 5 April 2010 121 AUDIOSTHS: The value associate d with this script f ile variable controls th e side tone for the handset. AUDIOSTHS 0 for default setting 1 for 3 steps below default 2 for infinite loss or no sidetone 3 for one step below default 4 for 2 steps below default 5 for[...]

  • Page 122

    Administering Applications and Optio ns 122 Avaya 1600 Series IP Deskphone s Administrator Guide An example of the format for se tting the script file variables is as follows: SET AUDIOENV 14 SET AUDIOSTHD 1 SET AUDIOSTHS 2 EXP ANENHS If this system variable is 1, then the system changes the default noise-reduction algorithm operating in the transm[...]

  • Page 123

    Issue 5 April 2010 123 Appendix A: Glossary of T erms 802.1P 802.1Q 802.1Q defines a layer 2 frame structure tha t supports VLAN identificat ion and a QoS mechanism usually referred to as 802.1P . 802.1X Authentication method for a protocol req uiring a network device to authenticate with a back-end Authentication Serve r before gaining network acc[...]

  • Page 124

    Glossary of Terms 124 Avaya 1600 Series IP Deskphone s Administrator Guide Media Channel Encryption Encryption of the audio information exchanged between the IP telephon e and the call server or far end telephone. NAPT Network Address Port T ranslation. NA T Network Address Tran slation. OPS Off-PBX S tation. PHP Hypertext Preprocessor , software u[...]

  • Page 125

    Issue 5 April 2010 125 Appendix B: Related Document ation IETF Document s The following document s provide st andards relevant to IP T elephony and are available for free from the IETF W eb site: http://www .ietf.org/rfc.html . ● Requirements for Internet Host s - Communication Layers , Octo ber 1989, by R. Braden (STD 3: RFC 1 122) ● Requireme[...]

  • Page 126

    Related Documentation 126 Avaya 1600 Series IP Deskphone s Administrator Guide ● Management Information Base for Network Management of TCP/IP Internet s: MIB-II, March 1991, edited by K. McCloghrie and M. Rose (RFC 1213) ● SNMPv2 Management Information Base fo r the Internet Protocol using SMIv2, November 1996, edited by K. McCloghrie (RFC 201 [...]

  • Page 127

    Issue 5 April 2010 127 ISO/IEC, ANSI/IEEE Document s The following document s are available for a fee from the ISO/IEC st andards Web site: http://www .iec.ch . ● International S tandard IS O/IEC 8802-2:1998 ANSI/IEEE S td 802.2, 1998 Edition, Information technology - T elecommunicati ons and information exchange between systems - Local and metro[...]

  • Page 128

    Related Documentation 128 Avaya 1600 Series IP Deskphone s Administrator Guide[...]

  • Page 129

    Issue 5 April 2010 129 Appendix C: Sample Administration Forms Use the sample screens that follow as guid elines for telephone setu p. Figure 3: S t ation Form - Basic T elephone Information[...]

  • Page 130

    Sample Admini stration Forms 130 Avaya 1600 Series IP Deskphone s Administrator Guide Figure 4: S t ation Form - Feature Options[...]

  • Page 131

    Issue 5 April 2010 131 Figure 5: S t ation Form - IP Phone Group ID, Bridge d Calls, and Enhanced Call Forwarding[...]

  • Page 132

    Sample Admini stration Forms 132 Avaya 1600 Series IP Deskphone s Administrator Guide Figure 6: S t ation Form - Site Dat a, Abbreviated Dial, and Button Assignment s[...]

  • Page 133

    Issue 5 April 2010 133 Figure 7: Feature -Related System Parameters Form[...]

  • Page 134

    Sample Admini stration Forms 134 Avaya 1600 Series IP Deskphone s Administrator Guide Figure 8: IP Address Mappin g Form[...]

  • Page 135

    Issue 5 April 2010 135 Figure 9: IP Codec Se t Form[...]

  • Page 136

    Sample Admini stration Forms 136 Avaya 1600 Series IP Deskphone s Administrator Guide Figure 10: Inter-Network Region Connection Management Form The entries on the IP Address network map sho wn in Figure 8 might redirect endpoint s into a particular network region. That region could be different from what is administered on t he previous forms.[...]

  • Page 137

    Issue 5 April 2010 137 Figure 1 1: IP Network Region Form[...]

  • Page 138

    Sample Admini stration Forms 138 Avaya 1600 Series IP Deskphone s Administrator Guide Figure 12: IP-Options System Parameters Form[...]

  • Page 139

    Issue 5 April 2010 139 Index Index Numerical 1600 Series IP Telephone Restart . . . . . . . . . . . . . . . . . . . . . 88 1600 Series IP Telephone s Administering Options fo r . . . . . . . . . . . . 67 Administration Alternatives and Options . . . . . 12 Customizable System Parameters . . . . . . . . 68 Customizing Applications and Options . . . [...]

  • Page 140

    140 Avaya 1600 Series IP Deskphones Admin istrator Guide Index E Enable Event Logging . . . . . . . . . . . . . . . 97 Enhanced Conference Features admin istration . . 38 , 39 Enhanced Dialing Procedures . . . . . . . . . . . 105 Enhanced Local Dialing . . . . . . . . . . . . . . 105 Error Conditions . . . . . . . . . . . . . . . . . . 19 Event Log[...]

  • Page 141

    Issue 5 April 2010 141 Index P Parameter Data Precedence . . . . . . . . . . . . 15 Parameter Values . . . . . . . . . . . . . . . . . 92 Parameters in Real-Time . . . . . . . . . . . . . . 26 Parameters Saved During Backup . . . . . . . . . 108 Parameters, Customizable . . . . . . . . . . . 68 , 11 2 Pass-Through and Pro xy Logoff, 802.1X . . . . [...]

  • Page 142

    142 Avaya 1600 Series IP Deskphones Admin istrator Guide Index V VIEW Administrative Option . . . . . . . . . . . . 91 VLAN Considerations . . . . . . . . . . . . . . . 73 VLAN Default Value . . . . . . . . . . . . . . . . 74 VLAN Separation . . . . . . . . . . . . . . . . . 75 VLAN Separation Rules . . . . . . . . . . . . . . 75 VLAN tagging . . .[...]