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Avaya G3PBX manuel d'utilisation

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Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Avaya G3PBX décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

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Tout d'abord, le manuel d’utilisation Avaya G3PBX devrait contenir:
- informations sur les caractéristiques techniques du dispositif Avaya G3PBX
- nom du fabricant et année de fabrication Avaya G3PBX
- instructions d'utilisation, de réglage et d’entretien de l'équipement Avaya G3PBX
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

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Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Avaya G3PBX ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Avaya G3PBX et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Avaya en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Avaya G3PBX, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Avaya G3PBX, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Avaya G3PBX. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    Av a y a TM Comp uter-T elephony 1.2 G3PBX Driver and CVLAN Administration an d Main tenance Gui de Issue 1 Decemb er 20 02[...]

  • Page 2

    Copyrigh t © 2002, A vaya , Inc. All Right s Reserved Printed in U.S.A. Notice Every effort was made to ensure that t he information in this document was complete and accurate at the time of printing. However , information is subject to change. Preventing T oll Fraud "T oll fraud" is the unauthorized use of your telecom munications syste[...]

  • Page 3

    Contents Issue 1 — Decembe r 2002 iii DEFNETM.PDF — Avaya CT 1.2 1 Introduction 1-1 ■ About th is Gui de 1-1 ■ Reason for Reis sue 1-1 ■ Orga nization of This Document 1-2 ■ Overv iew of DEFINIT Y G3 PBX Driver 1-2 ■ Netwo rk Latency Require ments 1-4 Require ments for Vector s with Ad junct Route S teps 1-4 ■ Terms Used in This Gui[...]

  • Page 4

    Contents Issue 1 — Decembe r 2002 DEFNETM. PDF — Avay a CT 1 .2 iv 3 Maintenance 3-1 ■ Overv iew 3-1 ■ Starting the DEFI NITY G3P D Admini strator Uti lity 3-2 ■ File Menu Options 3-4 ■ Maint M enu Optio ns 3-4 Block/En able C ommand 3-5 Link Statu s Comm and 3-7 Offlin e/Online Com mand 3-9 Restart Com mand 3-10 Suspen d/Resume A larms[...]

  • Page 5

    Contents Issue 1 — Decembe r 2002 v DEFNETM.PDF — Avaya CT 1.2 Users Rec eive ACS Univ ersal F ailur e Messag es with TSERVER_N O_TDI_BUFFERS (74) 4-6 Users Rec eive Route E nd Repo rt with PEFORMA NCE_LIMIT_EXCEEDED (52 ) 4-7 Users Receive CSTA Universal Failure Messag es with GENERIC_ SUBSCRIBED_RES OURCE_ AVAIL ABILITY (41) 4-7 Questions abo[...]

  • Page 6

    Contents Issue 1 — Decembe r 2002 DEFNETM. PDF — Avay a CT 1 .2 vi[...]

  • Page 7

    Issue 1 — Decembe r 2002 1-1 DEFNETM.PDF R1.2 1 Introducti on About this Guide This doc ument de scrib es confi guration , maint enance , and trou bleshooti ng of t he DEFINITY® G3 PBX Dr iver (G 3PD) for T elepho ny Se rvices. In formatio n in th is document is prov ided for T elephony Servic es admi nistrato rs and t he Serv ices organiz ation[...]

  • Page 8

    Introduc tion Issue 1 — Decembe r 2002 DEFNETM. PDF R1.2 1-2 Organization of This Document This d ocument i s organiz ed as f ollows: Chapter 1, " Introductio n" provi des a list of c hapters in thi s docume nt, an overvi ew of the DEF INITY G3 P BX Driver, terminology imp ortant to th e understanding of Computer-T eleph ony Integr atio[...]

  • Page 9

    Introduc tion Iss ue 1 — D ecem ber 200 2 1-3 DEFNETM. PDF R1.2 Figure 1 -1. DEFINI TY CTI Cl ient Se rver D i agra m Adjunct (ADJLK) links are pr ovided over Etherne t. A Network Interface Ca rd (NIC) is installed in the T serve r to pro vide a link to a DEF INITY LAN G ateway . DEFINITY L AN Gatewa y func tionalit y is pr ovided b y the soft wa[...]

  • Page 10

    Introduc tion Issue 1 — Decembe r 2002 DEFNETM. PDF R1.2 1-4 Network Latency Requirements This sec tion d escribes the net work lat ency re quiremen ts, for the c ustome r ’s network, that are n eeded to s upport CT I links ov er a LAN /W AN. These ar e links, connecte d via a L AN/WAN, between the Avaya CT server and the MA PD bas ed DLG in an[...]

  • Page 11

    Introduc tion Iss ue 1 — D ecem ber 200 2 1-5 DEFNETM. PDF R1.2 T erms Us ed in This Guide In this gu ide, th e followi ng terms are used with the me aning s shown b elow: ADJLK Adjunc t link(s ). Label for the driver a uthoriza tion d isk or the switch station type which is requir ed to e nable the approp riate li nk conne ction and is p rovided[...]

  • Page 12

    Introduc tion Issue 1 — Decembe r 2002 DEFNETM. PDF R1.2 1-6 Related Documents For a l ist of related doc uments see the preface (“About This Docu ment”) of Avaya Computer T el eph ony Installatio n G uide (INS T AL L.PDF). MAPD Multi- Applic ation Pla tform for DE FINITY ECS. The MAPD resides in a D EFINITY ECS car rier . It serves as an ISD[...]

  • Page 13

    Introduc tion Iss ue 1 — D ecem ber 200 2 1-7 DEFNETM. PDF R1.2 For More Informat ion About Avaya Products and Servic e For infor matio n about Avaya products an d serv ice, go to www .av aya.com. For product docum entation fo r all Avaya prod ucts and rel ated d ocumen tation, go to www .av ayadocs.c om.[...]

  • Page 14

    Introduc tion Issue 1 — Decembe r 2002 DEFNETM. PDF R1.2 1-8[...]

  • Page 15

    Issue 1 — Decembe r 2002 2-1 DEFNETM.PDF — Avaya CT 1.2 2 Security and Configuratio n Overview This cha pter provi des inform ation o n how to keep you r network s ecure wh en using Avaya Co mputer T elepho ny (Avaya CT). In addi tion, i t provides step-by -ste p ins tr uction s on using the G3 PBX co nfi gurati on uti li ties . Securit y Issue[...]

  • Page 16

    Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-2 Restrict ing Administra tion Per missions T o en sure yo ur envi ronment’s secu rity , it is recomm ended that yo u use multiple -level adm inis tration p ermissio n to co ntrol whi ch users are all owed to grant admi nistra tion permi ssions . For details[...]

  • Page 17

    Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-3 DEFNETM .PDF — Avaya CT 1.2 Using the G3 PBX Configuration Utiliti es During ins tallation of the DE FINITY G 3 PBX Driv er (G3P D) and CVL AN, admin istration o f the dr iver is automat ically perform ed. Foll owing ins tallation , you can vie w and ma ke ch anges to t he G3 PD conf[...]

  • Page 18

    Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-4 immedia tely , use the G3 PBX Link Cha nge Utilit y . R efer to ‘‘Changing IP Address or Hostn ame of Ac tive Link ’’ later i n this c hapter . T o ad d or remov e a link, chang e an IP add ress or hostnam e, change the advance d conf iguratio n para[...]

  • Page 19

    Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-5 DEFNETM .PDF — Avaya CT 1.2 The syst em displ ays the G 3 PBX D river Configu ration Di alog bo x. Figure 2- 1. G3 PBX D river Conf iguration D ialog Box 5. Y ou can acc omplis h the foll owing tasks in the G3 PBX Driv er Configu ratio n dialog b ox. Se e T abl e 2-1 for descr iption[...]

  • Page 20

    Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-6 ■ Adminis ter CVLA N clients. Cli ck Admin to add, rem ove, or e dit a CVLAN c lient. ( For more in formatio n see Chapt er 5 o f the Avaya CT Installation Guide — INST ALL.PDF . 6. T o change any of the advanc ed co nfigurati on paramet ers, click Adva [...]

  • Page 21

    Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-7 DEFNETM .PDF — Avaya CT 1.2 Figure 2- 2. G 3 PBX Drive r Advanced Conf iguration Dia log Box From the G 3 PBX Dr iver Adv anced Co nfigurati on dia log box, you c an make the followi ng choic es . ■ Enter c hanges an d click OK . Y o ur chang es wil l take effect the n ext time the[...]

  • Page 22

    Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-8 T unable G3PD Configur ation Paramete rs T able 2- 1 and T able 2- 2 describ e the G 3PD conf iguratio n paramete rs that can be viewed an d admi nistere d using t he G3 PBX Dri ver Configu ratio n Utility . Advanc ed con figurati on parameter s that are fl [...]

  • Page 23

    Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-9 DEFNETM .PDF — Avaya CT 1.2 T a ble 2-2. G3PD Advanced Confi guration Par ameters P ARAMETER DEF AULT COMMEN TS Advertised V endor Name A V A Y A Can be A V A Y A or LUCEN T . If this is a new installati on, ch oose AVAYA . NOTE : If you ar e upgrad ing Avaya CT an d your applica tio[...]

  • Page 24

    Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-10 *MAX REQS PER DEVICE 4 The ma ximum nu mber o f CST A reques ts queued on any si ngle d evice ( by all clients). T he min imum is 1 and the maxim um is 20 . If the a pplicati on occasio nally ex periences Universal Failure w ith the error code REQUES TS_ON_[...]

  • Page 25

    Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-11 DEFNETM .PDF — Ava ya CT 1.2 CHOICE OF CALLED NUMBER 0 This parameter enables applic ations to determin e which ca lled nu mber the G3 PD uses in a CS T A call event. T he valu e assig ned to th is paramete r determi nes whic h called nu mber has the hi ghest priority ( which nu mbe[...]

  • Page 26

    Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-12 Additional Configuration Parameters There ar e addit ional param eters, suc h as Curren t Buffer Space All ocation, T SDI Size, Ma x Flow Contr ol (Flo w Contr ol), High W ater Mark, e tc. tha t may be s et through t he Tlink Information Details dialog box [...]

  • Page 27

    Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-13 DEFNETM .PDF — Ava ya CT 1.2 Figure 2-3 . G3 PBX L ink Change U t ility Dia lo g Bo x 2. T o chan ge the IP address o r hostna me of a n active link, en ter the new IP address or h ostnam e in the fiel d that is assoc iated with the link number a nd click Change Link(s) . If the G3 [...]

  • Page 28

    Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-14 Configuring Avaya CT In a Firewall Environment Avaya CT can be config ured to fun ction in different fi rewall env ironmen ts. (Avaya CT incl udes the T serv er and the CVLAN server) . This section descri bes how to configur e Avaya CT when a firewall is pl[...]

  • Page 29

    Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-15 DEFNETM .PDF — Ava ya CT 1.2 Figure 2- 4. O ption 1 - Fir ewall that Manag es Port Only -- with Single Avaya CT Server NIC AVAY A C T 1 DLG Adminis tra tion CTI Link Client Name or IP Addres s Client Link 1 192.168.25.20 1 DLG ad minis trat ion n otes - CTI Link (or Por t) number mu[...]

  • Page 30

    Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-16 Figure 2- 5. Optio n 2: Firewall t hat Manag es Ports and IP Addr esses - Sing le Avaya CT Server NIC AVAYA C T 1 DLG adm inist rati on not es - CTI Li nk (or Port) number must be uni que * For MAP D DLG , use port numb er instead of CTI Link Avaya CT admin[...]

  • Page 31

    Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-17 DEFNETM .PDF — Ava ya CT 1.2 Admin ister ing M ultip le Ava ya CT Servers t o Ensure Unique Links The typ ical Avaya CT in stallation i nvolve s only one Avaya CT se rver . If y our configur ation relies on more than one Avaya CT server , fol low the ste ps described in ‘‘Sample[...]

  • Page 32

    Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-18 admin istered switch n ame (for example , AVAYA_ECS ) and the address of the DLG (for exampl e, 192.168.25.10 ). AVAY A _ E C S 192.16 8.25.10 192.16 8.25 .30 IP Address of A V A Y ACT2 IP Address of DLG[...]

  • Page 33

    Secu rity and Con figur ation Iss ue 1 — D ecem ber 200 2 2-19 DEFNETM .PDF — Ava ya CT 1.2 Figure 2- 6. Option 1 : Firewa ll that Manages Ports O nly - Mul tiple Avay a CT Serv ers NIC AVAYA C T 1 DLG Adminis tra tion CTI Link Client Nam e or IP A ddress Client Lin k 1 192.168.25.20 1 2 192.168.25.30 2 3 192.168.25.40 3 DLG admi nis tra tion n[...]

  • Page 34

    Secu rity and Con figur ation Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 2-20 Figure 2- 7. Option 2 : Firew all that Manages Ports a nd IP Add resses - Multiple Av aya CT Servers NIC AVAY A C T 1 DLG Admini str ati on CTI Link Clie nt Na me or I P Addres s Cl ie nt Li nk 1 135.8.12.199 1 2 135.8.12.199 2 3 135.8.12.199 3 DLG admin is[...]

  • Page 35

    Issue 1 — Decembe r 2002 3-1 DEFNETM.PDF — Avaya CT 1.2 3 Maintena nce Overview This chapter describ es the DEFIN ITY G3PD A dminist rator utili ty . The D EFINITY G 3PD Admi nistrat or utility pr ovides maintenanc e co mmands th at are particul arly us eful if th ere are commu nication s probl ems be tween the s erver and the DE FINITY L AN Ga[...]

  • Page 36

    Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-2 Before y ou can l og in to the DEFINITY G3 PD Adm inistrator u tility , you must h ave OA&M p rivileges ad ministe red on the T ser ver . For more informati on, see Chapters 4 a nd 5 of Avaya Computer T ele phony , T elephony Services Adminis tr ati on and Mainte nan ce [...]

  • Page 37

    Maintenan ce Iss ue 1 — D ecem ber 200 2 3-3 DEFNETM .PDF — Avaya CT 1.2 NOTE: If no G3 PD Tlin ks are d isplay ed, make s ure that the G3 PD is in stalled a nd loaded an d that the correct IP addre ss or hostn ame of your serve r is in your TSLIB.INI f ile. Use the T el ephony S erver Ad ministrato r for 32-bi t clien t platfor ms (TSM32 ) to [...]

  • Page 38

    Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-4 File Menu Options Use the File m enu to log out or exi t from the DEFINITY G3PD Adminis trator utility . Logging o ut ends your cur rent ses sion an d allo ws you to selec t a di fferent G3 PD servi ce to which y ou ca n log in. If yo u s e lect " Logout ", you wil[...]

  • Page 39

    Maintenan ce Iss ue 1 — D ecem ber 200 2 3-5 DEFNETM .PDF — Avaya CT 1.2 Block/Enable Command The Bl ock/Enab le co mmand is used to block or to enab le a g iven swi tch link . Blocki ng a link mean s that o nly pre viously e stablished conne ction s or sess ions (device a nd call monito rs) will re main acti ve on the link. A dditio nally , ne[...]

  • Page 40

    Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-6 After yo u select " OK " , the Re sults scree n is dis played. See Fig ure 3-5. Figure 3- 5. Block/Enab le Results S creen Select " Close " to comple te the op eration.[...]

  • Page 41

    Maintenan ce Iss ue 1 — D ecem ber 200 2 3-7 DEFNETM .PDF — Avaya CT 1.2 Link Status Command The Lin k S tatus comma nd display s the cur rent status of each eq uippe d G3PD switch l ink. See F igure 3 -6. T o upd ate the s creen, s elect " Refresh ". T o exit, select " Clos e ". The sc reens a re au tomatical ly refres hed [...]

  • Page 42

    Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-8 The Lin k S tatus f ields ar e descri bed in T able 3-1. T a ble 3-1. Link Status Scree n Fields Field Na me Field De scri ption Link T y pe The link typ e is LAN or UNEQUIPP ED. Switch Na me The adv ertised switch n ame is listed or unequi pped. Switch V ersion This is the [...]

  • Page 43

    Maintenan ce Iss ue 1 — D ecem ber 200 2 3-9 DEFNETM .PDF — Avaya CT 1.2 Offline/Online Command The Offline/O nline command is used to take a l ink off line or t o put it on line. The On line com mand allo ws G3 PD to op en a TCP/ IP con nection a nd establis hes the DEFIN ITY LAN Gateway c onnec tion on th e specif ied li nk. The Offline comma[...]

  • Page 44

    Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-10 Figure 3 -7 . Offl ine/On l ine Dialo g Box Restart Command When a li nk is res tarted with th e Restart co mmand ( see Figu re 3-8), th e TCP/IP connecti on is closed an d a new c onnecti on is ope ned. Clos ing the TCP/IP connecti on al so caus es the DEFINITY L AN Gatewa[...]

  • Page 45

    Maintenan ce Iss ue 1 — D ecem ber 200 2 3-11 DEFNETM .PDF — Ava ya CT 1.2 Figure 3 -8. Rest ar t Dialog B ox After y ou selec t a link to restart and c lick o n OK , a confi rmation dialog bo x wil l open, a nd you mu st cl ick on Ye s to confi rm the res tart. A Results scr een will b e display ed whe n the op eration is compl eted. NOTE: The[...]

  • Page 46

    Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-12 Suspend/Resume Alarms Command The Suspen d/Resum e command is used to sus pend or re sume switc h alarms for a given lin k. See Figur e 3-9. Suspe nd the switch alarms if you ar e working on the switch l ink (or a ssociat ed G3PD/ server) and do not want to r eport an error[...]

  • Page 47

    Maintenan ce Iss ue 1 — D ecem ber 200 2 3-13 DEFNETM .PDF — Ava ya CT 1.2 Figure 3- 10. Suspend/Resume A larms Results Screen Click on Close to pr oceed.[...]

  • Page 48

    Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-14 Te s t C o m m a n d T o test a CTI link from the DE FINITY G3PD Adm inistrator uti lity , fi rst select the lin k number i n the Te s t dialog box and th en cl ick on t he Te s t butto n. See F igure 3-1 1. NOTE: For CVLA N user s, the T est comm and repl aces the asai _te[...]

  • Page 49

    Maintenan ce Iss ue 1 — D ecem ber 200 2 3-15 DEFNETM .PDF — Ava ya CT 1.2 Figure 3- 12. T est Results Dialog Box If you sele ct " More Info ", a Result s screen pr ovid ing more de tailed inform ation is display ed. The examp le show n in Fi gure 3-13 i ndicates a su ccessf ul tes t of the heartbea t request .[...]

  • Page 50

    Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-16 Figur e 3-13. "Mor e Info" T est Results Scre en Click on Close to ex it from th e T est Results screen. The n, click on Close to ex it from the T est Results dialog box . V ersion Command The V e rsion com mand di splays the ver sion st rings fo r the G3 PD drive[...]

  • Page 51

    Maintenan ce Iss ue 1 — D ecem ber 200 2 3-17 DEFNETM .PDF — Ava ya CT 1.2 Figure 3 -14. V ers ion Inf orma t ion S cr e en Click on Close to ex it from th e V ersion Information screen. Help Menu Options The D EFINITY G 3PD Admi nistrat or utility provides Help screens. Us e them when you n eed cl arific ation or additiona l info rmation o n a[...]

  • Page 52

    Maintenan ce Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 3-18 Figure 3- 15. Administrat or On-Li ne Help Menu Select " Exit" from th e File menu to return t o the DEFINITY G3 PD Admin istrator util ity m a in wi ndo w . Then, sele ct " Exit " from th e File menu to have th e DEFINITY G3PD Ad minis trator u tilit y [...]

  • Page 53

    Issue 1 — Decembe r 2002 4-1 DEFNETM.PDF — Avaya CT 1.2 4 T rou bles hoot ing Overview This cha pter d escribes problem s that can occ ur with the DEFI NITY G3 PB X Driver (G3P D), the switch es, and the s witch link s, and sugges ts possible so lutions to these p roble ms. The sect ion title d ‘‘T serve r Erro r Log’’ bri efly de scrib[...]

  • Page 54

    Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-2 Problem Descripti ons The foll owing list details possi ble G 3PD prob lems and their solu tions. G3PD Not Starti ng If you ar e experien cing problems wh en load ing the G 3 PBX Driv er soft ware from the TSM32 Driver DLL Infor mation dial og box, look for one of the e[...]

  • Page 55

    Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-3 DEFNETM .PDF — Avaya CT 1.2 2. Compare the TCP /IP and br outer ad ministrati on of th e DEFINITY LAN Gateway conne ction with the co nfigurati on of t he G3PD CTI li nk. Make sure the IP add resses an d lin k number s match. 3. Check the configura tion of the G3 PD CTI link on the DEFINITY E CS[...]

  • Page 56

    Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-4 Switch Link "T alking" But Not I n Servic e (Authenticat ion Failed fo r ADJLK Connec tion) The " Talking " state of the link co nnecti on doe s not ne cessa rily mean that the link is in servi ce and c an accep t requ ests. 1. T o verify th at the l[...]

  • Page 57

    Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-5 DEFNETM .PDF — Avaya CT 1.2 Not All Event s Received by Applicatio n For exam ple, a u ser re ceives a call, but the a pplicati on does n ot noti fy the u ser . 1. S tart the tracing utility program for the c lient (TS spy) to s ee if the ev ent is being se nt to the appli cation. I f it is , th[...]

  • Page 58

    Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-6 command to test the AS AI heartb eat with the sw itch. See the ‘‘T est Co mmand’ ’ sect ion in Cha pter 3. Also, c heck the T server error lo g and th e Windows NT Event Viewe r Log for possible e rrors. ( When vi ewing the Windo ws NT Even t Log, be sure th at [...]

  • Page 59

    Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-7 DEFNETM .PDF — Avaya CT 1.2 If the prob lem pers ists, use the Info rmation tab on the Tlink S tat u s dialog box i n the TSM 32 to in crease the va lue of the TS DI Siz e fiel d. Users Receive Route End Report with PEFORMANCE_LIMIT_EXCEEDED (52) A routin g appli catio n will recei ve this er ro[...]

  • Page 60

    Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-8 LAN Link Proble m Descriptions This sec tion des cribes pr oblems that ca n occur wit h the LA N link b etween the DEFINITY G3 PD and t he DEFINIT Y LAN Gate way , and sugg ests possibl e solu tions to th ese pr oble ms. NOTE: In gener al, the ping and netstat comm ands[...]

  • Page 61

    Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-9 DEFNETM .PDF — Avaya CT 1.2 DEFINITY G3PD Administrator Utilit y Reports LAN Link Status Not T alking When t he DEFINITY G3PD Adminis trator u tility’s Link S t atus co mmand is run, the Link St atus field on the Link S tatus screen (see Figu re 3-6) contain s an entry th at is other than &quo[...]

  • Page 62

    Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-10 NOTE: On some versions of the switch, th e XID setti ng cannot be chan ged. If a n error was fo und, c orrect it w ith the change station command . Otherw ise proc eed to step 3. 3. On the s witch, bus y and r elease th e ASAI s tation. Use the status BRI command to ch[...]

  • Page 63

    Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-11 DEFNETM .PDF — Ava ya CT 1.2 2. TCP Connec tio n Pro ble ms ■ No Response — The G 3PD e xpects, but d id not receiv e, a response to a co nnection request or a DEF INITY LA N Gateway heartbea t message that i t sent t o the DEF INITY LAN Gateway applica tio n. Check the physi c al co nnec t[...]

  • Page 64

    Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-12 ■ Invalid T ype — A messag e with an inva lid type wa s rec eived by the DEFINITY LAN Ga teway applicati on. ■ Invalid Cause — A mess age with a n invali d cau se valu e was received by the DEFINIT Y LAN Ga teway appl ication. ■ To o M u c h D a t a — The D[...]

  • Page 65

    Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-13 DEFNETM .PDF — Ava ya CT 1.2 On the other hand, if ther e are mul tiple G3P Ds on multi ple T s ervers and this oc curs, then two clie nts are using the same link . This is an error co ndition. Change t he con figurati on so that both cl ients are not usin g the s ame link . ■ Invalid Client [...]

  • Page 66

    Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-14 ■ a Route En d even t for any active Ro ute Se lect dial ogue. The clien t does not need to do any thing. If all li nks to a switch go dow n or are bl ocked , servic e to the swi tch be comes unava ilable a nd the G3P D send s a CST A Un iversa l Fail ure even t for [...]

  • Page 67

    Troubles hootin g Iss ue 1 — D ecem ber 200 2 4-15 DEFNETM .PDF — Ava ya CT 1.2 Y ou can us e the G3 PBX Dri ver Configu ratio n Utility to v iew the c urrent configur ation and to re configur e any i tems th at are caus ing e rrors; refe r to ‘‘Using the G3 P BX Config uration Ut ilities ’’, ‘‘Changing th e G3PD and CVLA N Config u[...]

  • Page 68

    Troubles hootin g Issue 1 — Decembe r 2002 DEFNETM .PDF — Ava ya CT 1.2 4-16[...]

  • Page 69

    Issue 1 — Decemb er 2002 IN-1 DEFN ETM .PDF — A vaya CT 1 .2 IN Index Numerics 10Base-T Ethernet, 1-6 32-b it cl i ent platf or m s , 3-3 A About thi s guide, 1-1 ACS Univ ersal Fail ure mess ages. See Errors acsOpenS tream requests, n umber of s imultan eous sessio ns, 2-9 Activati ng alarms , 3-12 Active a csOpenStrea m reques ts, 2-9 Active [...]

  • Page 70

    Index Issue 1 — December 2002 DEFNETM .PDF — Avaya CT 1.2 IN-2 hostname , 2-8 IP address , 2-8 list of, 2- 8 vi ewin g, 2-3 Config uring A vaya CT in a firewa ll enviro nment, 2-14 Conne ctions DLG , 3-8 TCP/IP, 3-8 CSTA descripti on of, 1-5 requests, for single sessio ns, 2-9 CSTA Univ ersal Failure messages . See Errors cstaMo nitorCal l requ[...]

  • Page 71

    Index Issue 1 — Decemb er 2002 IN-3 DEFN ETM .PDF — A vaya CT 1 .2 G G3, 2-7 G3 PBX co nfigura tion param eters. See Conf iguration p aram- eters, s tandard or Confi guration p arameters, advan ced G3 PBX co nfigura tion utili ties overvi ew, 2-1 See also G3 PBX driver confi guration u tility or G3 PBX link cha nge uti lity G3 PBX dri ver advan[...]

  • Page 72

    Index Issue 1 — December 2002 DEFNETM .PDF — Avaya CT 1.2 IN-4 ISDN link type , 3 -8 L LAN link no t " talki ng" , 4-9 LAN lin k prob lems admin uti lity re ports L AN link not "ta lking", 4-9 different D LG tunn el protoco l version s, 4-12 inva lid caus e v alu e rece ived by DLG , 4 -1 2 invalid c lient, 4-13 invalid c on[...]

  • Page 73

    Index Issue 1 — Decemb er 2002 IN-5 DEFN ETM .PDF — A vaya CT 1 .2 backup d omain controlle r, 1-6 primary do main co ntrolle r, 1-6 server, 1-6 wor kstat io n, 1-6 NUM CALL MONITORS, 2-9 NUM DEVICE MONITORS, 2 -9 NUM SESSION MONITORS, 2-9 NUM SESSION REQUESTS, 2-9 NUM SESSIONS, 2-9 O OA&M privi leges, 3-2 OA&M uti lity. See G3PD adm in[...]

  • Page 74

    Index Issue 1 — December 2002 DEFNETM .PDF — Avaya CT 1.2 IN-6 TSERVER_DRIVER_CONNECTION (73), 4-6 TSERVER_NO_TDI_BUFFERS (74), 4-6 TSLIB.INI file, 3-3 U Unive rsa l F ail ure me ss age s. See Errors V Vendor na me, 2-9 Version com m and , 3-16 Version num be r, 3-8 W Warnings CVLAN clie nt runn ing, 2-4 DEFINITY G3 PBX Driv er running , 2-4 Wi[...]