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Avaya IP600 manuel d'utilisation

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Tout d'abord, le manuel d’utilisation Avaya IP600 devrait contenir:
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Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Avaya IP600, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Avaya IP600. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    2YHUYLHZ IRU $YDD,3,QWHUQHW3URWRFRO &RPPXQLFDWLRQV6HUYHU 555- 233- 001 Issue 5 Novembe r 2000[...]

  • Page 2

    Copyright 2000, A vaya, Inc. All Rights Reserved, Printed in U.S.A. Notice Every effort was made to ensure that the inf ormation in t his book was complete and accurate at the time of printing. However , in formation is subject to change. A vaya Web Page The world wide web home page f or A vaya is: http://www . avaya.com Preventin g T oll Fraud “[...]

  • Page 3

    iii Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 Contents About This Do cument ix Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Intended au diences . . . . . . . . . . . . . . . . . . . [...]

  • Page 4

    Contents Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 iv 3 Adjuncts 25 Power S ystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 5 On hold and delay ed announc ement systems . . . . . . . . . . . . . . . . [...]

  • Page 5

    Contents v Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 6 Wirel ess Solutions 59 Medium -Range mo bility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Long-R ange mobil ity . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 6

    Contents Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 vi Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2 Call Restrict ions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 7

    Contents vii Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 Appendix B: T elephone Features 109 Handlin g Inco ming Call s . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Conferen ce . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 8

    Contents Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 viii[...]

  • Page 9

    ix Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 About This Document Purpose This document provides a high-level overview of the features, components, and capabilities of the Avaya IP60 0 Internet Protocol Comm unications Server. The Avaya IP600 is based o n DEFINITY systems architectur [...]

  • Page 10

    Conventions used in this document Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 x • Chapter 7, Computer T elephony Integration describes the applications that enable employees to combine computer and telepho ne functions to access client information. • Chapter 8, Enterpris e Class IP[...]

  • Page 11

    Trademar ks xi Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 T rademarks This document contains references to the following Lu cent or Avaya trademar ked prod uct s: • AUDIX ® • CallV isor ® • DEFINITY ® • A vaya IP600 Internet Protocol C ommunications Server • I NTUITY ® [...]

  • Page 12

    How to comment on this document Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 xii How to co mment on this doc ument Avaya welcomes feedb ack. Please complete and return the reader commen t form at the back of the docum ent. If the reader com ment form is missing fo r Overview for A vaya [...]

  • Page 13

    1 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 1 Intr oduction W ith the use of the Internet and e-commerce, the paradi gm of business is sh ifting from brick and mortar to the virtual enterprise. This shift is allowin g small an d large businesses alike to take advantage of new opportu[...]

  • Page 14

    Avaya IP6 00 Comm unications S ystem 1 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 2 A vaya IP600 allo ws f o r business growth without additio nal investment. The circuit packs, phones, and cabinet can be used seamlessly in networks with DEFINITY syst ems, and the port circui t packs [...]

  • Page 15

    DEFINITY Site Administra tion (DSA) 3 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 1 DEFINITY Site Adm inistration (D SA) DEFINITY Site Admi nistr atio n (DSA) is a Windows- based sy stem manag ement t ool that provides an easy-to-use interface with the Avaya IP600 a nd AUDIX. The b ui[...]

  • Page 16

    Call Accounting 1 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 4 Call Accounting Call Accounting controls commu nications costs with accurate reporting on calls processed and effective cost-allocation methods . Call Accounting stores call records from phone extens ions and assigns costs[...]

  • Page 17

    Hardwa re 5 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 1 Hardware The major compo nents of the Avaya IP60 0 include the following circuit p acks: a TN744 call cl assifier, TN2302AP IP medi a processor (IP gateway) , a TN799C C-LAN, and a TN79 5 processor. The pr ocesso r circuit pack[...]

  • Page 18

    Hardwa re 1 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 6 Figure 1 . A vaya IP600 Rack -Mounted C abinet Slots 1 and 2 are reserved for the TN795 circuit pack. Slot 3 is recomm ended for the TN744D circuit pack, but any ot her slot is acceptable. A vaya IP60 0 Site R equireme nts Avaya[...]

  • Page 19

    Hardwa re 7 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 1 The Avaya IP600 should be installed in a well- ventilated area. Maximum equipment performance is achieved at an ambient temperatur e between 40 and 120 °F (4 and 49 °C) for a short-term operat ion (no t more than 72 consecuti[...]

  • Page 20

    Reliability 1 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 8 Reliability High reliabiity and availability has been a cornerstone of DEFINITY sy stems. The hardware is designed to detect and correct er rors as they occur, to minimize the number of components that caus e sy stem outage, a[...]

  • Page 21

    Incomparab le servic e 9 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 1 Avaya IP600 also pro v ides • System surviv al of m in or power disruption s with o ut service interruption • Automatic resto ration of the last saved vers ion following a power outage • Scheduled centralized[...]

  • Page 22

    Incomparab le servic e 1 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 10[...]

  • Page 23

    11 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 2 Desktop/Console Solutions The communi cations nee ds of peop le in your compan y vary widely . Some may requi re only basic t elephone service. Others may n eed effective mes saging services or high-speed da ta communications and access [...]

  • Page 24

    Telephones for the global marketplace 2 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 12 These telephones emulate the DCP 6400-series telephon es and provide all of t he same features except for the group listen speakerphone f eature. For a complete list of telephone fea t ures, see Appe[...]

  • Page 25

    Telephones for the global marketplace 13 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 2 6400-Ser ies digit al telephones The 6400-Series digit al teleph ones are versat ile 2-wire DC P telephon es that su pport all of the key /hybrid features of Avaya IP600. These telephones have a new[...]

  • Page 26

    Telephones for the global marketplace 2 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 14 • 6408D+ te lephone The 6408D+ telephone is a digital, multi line DCP telephone that has 8 call appearance/feature button s and a 2-line by 24-character d isplay . This telephone is designed for us[...]

  • Page 27

    Telephones for the global marketplace 15 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 2 • 6424D+M tel ephone The 6424D+M telephone is a digital, multi lin e DCP telephone that has 24 call appearance/feature button s and a 2-line by 24-character d isplay . This telephone is designed f[...]

  • Page 28

    Telephones for the global marketplace 2 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 16 • 8410D te lephone The 8410D is a 10- l ine telephone with a 2-line, 2 4-character display . The 8410D has 12 additional features th at are accessib le via the 2-line b y 24-character display and a[...]

  • Page 29

    Telephones for the global marketplace 17 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 2 Requirement s The 8400-Series telephones are comp atible with all 2-wire and 4-wire DCP cir cu it packs. Analog (single-line) telephones Single-line telephones are an eco nomical choice for user s w[...]

  • Page 30

    Telephones for the global marketplace 2 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 18 6200-Ser ies analog telephones The 6200-Series telepho nes are single- l ine, analo g telephones. Three 6200 teleph ones are available: • 6210 tel ephone The 6210 telepho ne is a single-line analog[...]

  • Page 31

    Wireless Handsets for X -Station Mobility 19 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 2 Wireless Handset s for X-St ation Mobility X-Station Mobility allows remote users to access s witch features. That is, X-Station Mobility allows certain OEM wireless telep hones remoted over a P[...]

  • Page 32

    Teleconferencing Products 2 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 20 T eleconferencing Product s SoundSt ation Audioconferencing Systems Avaya’s SoundStat ion and SoundStat ion EX Aud ioconferencin g Systems enable a group of people in a co nference room to share their conversa[...]

  • Page 33

    Teleconferencing Products 21 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 2 Figure 2. Soundst ation EX with Externa l Microphones 1 4 789 0 * 56 23 stealth1 CJ L 050696[...]

  • Page 34

    Attendant Consoles 2 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 22 Attendan t Consoles To increase the ef fectiveness of attendants han dling calls, Avaya IP600 o ffers the following tools : • DEFINITY 302 C Attendant Cons ole (requir es connectiv i ty to a 2 -wire DCP circuit pack)[...]

  • Page 35

    Attendant Consoles 23 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 2 Requirement s The following requirements m us t be met for th e PC Console to fun ctio n properly: • An IBM-compatible per sonal computer with: ~ A Pentium-ba sed, 100-megahertz o r higher pro cessor ~ A minimum of [...]

  • Page 36

    Attendant Consoles 2 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 24[...]

  • Page 37

    25 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 3 Adjunct s A vaya IP600 provides th e following equipment to supplement the serv ices and features of your system and telepho nes: • Powe r sy stem s • On hold and delay ed announcement syst ems • Headsets • Audio a nd visual pagi[...]

  • Page 38

    On hold and delayed announc ement sy stems 3 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 26 On hold and delayed announcement syste ms Avaya offers the following ex ternal announcemen t systems for Avay a IP600: • Magic On Hold Express Syst ems Magic On Hold Express sys tems provide b[...]

  • Page 39

    Audio and visual paging 27 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 3 Audio and visual p ag ing Avaya’s overhead voice p aging equip ment allows tel ephone users t o make announcement s b y speak i ng i nto a telephone han ds et. Ava ya I P 600 s upp ort s as m any as 9 paging zo[...]

  • Page 40

    Securi ty devices 3 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 28 Security devices Avaya provides the f o llowing security devices: • Access Security Gateway (ASG) The Access Security Gateway (ASG) is a built-in au thentication feature that offers a more secure alternative to static[...]

  • Page 41

    Call Acco unting System s 29 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 3 Call Accounting Systems Note: Call Accounting Systems (CAS) do not run co-r esident on the Avaya IP600 platform. They are supported ONLY if they can inter face to the Avaya IP600 system for CDR records. Also, t[...]

  • Page 42

    Call Acco unting System s 3 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 30 A traffic engineering option allows you to monitor trunk usage, calli ng patt erns, incoming traf fic, and outgoing calls by area code. This allo ws you to analyze trends summ arizing how your equip ment is bein[...]

  • Page 43

    31 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 4 I NTUITY AUDIX Messaging Fewer than 30% of perso n-to-person business cal ls reach the in tended party on the firs t attempt. This makes the day- to- day bu si ne ss c omm u nica tion s fr ust r atin g an d can impa c t pr oduc t ivi ty [...]

  • Page 44

    Additional sources of information 4 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 32 Additiona l sources of information The following additional inf orm atio n fo r adm ini ster in g AUDIX is available: • AUDIX System Administration do cumentation on the DEF IN ITY ECS Documenta tion L[...]

  • Page 45

    Accessing AUDIX Adminis tration 33 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 4 Review and test the DSA conn ection To review and test th e DSA connection: 1. Review the V oice Mail System Summary and make any needed corrections. 2. Click Te s t to try the connection. If the con nect[...]

  • Page 46

    Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 34 Using T e lnet to access AUDIX Administration To access AUDIX via Telnet or another terminal emulator: 1. Set up a connection t o local T elnet or other term inal emulat or using the fo llowing informati on: ~ Local mac[...]

  • Page 47

    Features of AUDIX 35 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 4 Nuances and inf lection are integral p arts of person- to-person co mmunication. The AUDIX software uses a high-quality voice-encoding algo rithm known as Cod e- Excited Linear Prediction (CELP) to capture the nuan ces[...]

  • Page 48

    Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 36 Multilingua l support Optional multil ingu al functions allow callers to inter act with the AUDIX application using different languages. For exampl e, callers can fol low voice prompts i n languag es that may or may not[...]

  • Page 49

    Features of AUDIX 37 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 4 Outgoing m ailbox The outgoing section of a mailbox stores messages that users create, send, or forward. In most cases, messages remai n in th e outgoing section until delivered . Ta b l e 5 describes the outgoing mail[...]

  • Page 50

    Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 38 TCP/IP allows you to exchan ge voice, fax, text messages , and attached files from other AUDIX systems. This enables a user to: • Address messag es by name on ly , know n as name addr essing. This function applies onl[...]

  • Page 51

    Features of AUDIX 39 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 4 What dis tinguishes Mes sage Manager from ordinary voice mes saging pro ducts is the way users interact with the feature. Users access information visually, ins tead of listenin g to voice promp ts and using a touch-to[...]

  • Page 52

    Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 40 Bui ld P e rson al Phone book You can us e the Person al Phoneboo k in Message Man ager to store “cards” with the addresses of AUDIX sub scribers, as well as other numbers and notes. As subscribe rs are added t o th[...]

  • Page 53

    Features of AUDIX 41 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 4 The following info rmation is available to Messag e Manager users: • Message Manager Quick Re ference Guide, available on the DEFINITY ECS Documenta tion Libr ary CD • Message Manager on line help, available b y se[...]

  • Page 54

    Features of AUDIX 4 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 42 Automated Attendant An automated attendant is an in teractive telephone answering syst em. It answers incoming calls with a prerecor ded announcem ent and routes each one bas ed on the caller’s res ponse to men u opti[...]

  • Page 55

    43 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 5 Call Center The A vaya IP600 Call Center applications are designed to ef fici ently connect each caller to th e appropriate representative. Before the call is routed, inform atio n is captured about the caller and integrated with exist i[...]

  • Page 56

    Automatic Call Distribution (ACD) 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 44 Automati c Call Distribution (ACD) If your company has departm e n ts (such as sales, billing, o r custo m er service) that handle large volumes of incoming calls, you can benefit by using A vaya IP600?[...]

  • Page 57

    Automatic Call Distribution (ACD) 45 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 5 Figure 3. A Basic Example of Automatic Call Distribution DEFINITY places all Automatic Call Distribution calls into a queue. Each call stays in the queue un til an agent becomes available, un til an opt[...]

  • Page 58

    Automatic Call Distribution (ACD) 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 46 Two features provide for redirectio n of ACD h unt group cal ls: • Intraflow al lows an ACD call to be redirected from one hunt group to ano ther through cover age paths that are assig ned to determine[...]

  • Page 59

    Basic Call Management System 47 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 5 Basic Call Managem ent System The Basic Call Management Syst em (BCMS), an integrated, internal capability of Avaya IP600, is a cost-effect ive s olutio n for small start-up Call Cen ters or for existing com[...]

  • Page 60

    Attendant Vectoring 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 48 Attendant V ecto ring This is a Avaya IP600 feature for calls where the caller is seeking an attendant. It provides a lower-priced solution for customers who want to vector attendant calls that go to an attendant with[...]

  • Page 61

    Call Center Del uxe 49 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 5 • Service Observ ing Rem ote • T imed After Call W ork/Agent Pause Betw een C alls • V uSt ats (includi ng the Ser vice Level and L ogin IDs enhancements) Note: 12-Agent C all Center Bas ic is included with A v[...]

  • Page 62

    CentreVu Virtual Routing 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 50 CentreV u Virtual Routing CentreVu Virt ual Routing, an Avaya IP600 feature, help s you provi de the best possibl e service to your cust omers whi le using all your Call Center r esources wi sely and cost-effecti[...]

  • Page 63

    CentreVu Advocat e 51 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 5 CentreV u Advocate You can leverage y our Call Center as a st rategic business asset with Avaya’s innovative CentreVu Advo cate software solution. CentreVu Ad vocate, a Avaya IP600 feature, eliminates the chaos and [...]

  • Page 64

    BCMS Vu 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 52 • Service Level Superv iso r with Reserve Agents Service Level Sup ervisor gives you the ability to se t Estimated W ait Time (EWT) thresholds for sk ills an d to assign agents as reserve, in the event a skill over run s its th[...]

  • Page 65

    CentreVu CT 53 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 5 CentreV u CT Computer Telephony Int egration (CTI) is t he linking o f telephone co mmunication systems to pers onal computers, which can increase productivity and customer satisfaction through the ex change of information b[...]

  • Page 66

    CentreVu Call Management System (CMS) 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 54 CentreV u Call Mana gement System (CMS) The performance of the Cent reVu Call Center is critical to your business success. The CentreVu Call Managemen t System (CMS) supplies the tools n eeded to use[...]

  • Page 67

    CMS add-on packages 55 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 5 CMS add-on p ackages The follow ing section s describe C MS add-on p ackages: • CentreV u Supervisor • CentreVu Exp lorer II • CentreVu Visual Vectors CentreV u Supervisor CentreVu Superviso r is an effective m[...]

  • Page 68

    CMS add-on packages 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 56 CentreV u Explorer II CentreVu Explorer II takes yo ur CentreVu CMS reportin g capabilities to the next level by pr oviding a more granul ar view of agent and call activit y throughou t your call center operation. Cen[...]

  • Page 69

    CMS add-on packages 57 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 5 You can use y our Window s-bas ed works tatio ns with a Web bro wser to connect t o the LAN and use the CentreVu Explorer II GUI to access the l ocal database and acces s details such as how many times a call has bee[...]

  • Page 70

    CentreVu Compa ct Call Cent er Solut ions Pac kages 5 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 58 CentreV u Comp act Call C enter Solutions Packages The CentreVu Compact C all Center solutions are an easy and cost-ef fective way for businesses to implemen t small Call Centers. Two p[...]

  • Page 71

    59 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 6 W ireless Solutions Most business es today struggle to improve customer serv ice and increase pr ofits while controlling staf f size and costs. T o maintain a balance between se rvice and costs, em ployees must be more pr oductive, respo[...]

  • Page 72

    Medium-Range mobility 6 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 60 Figure 4 . T ransT alk 9000 TransTalk 9000 is available in two configuratio n s: • Complet e Syst em : carrier that hold s up to six radio modules, MDW 9031 pocketpho ne, and correspon ding char ging cradles, radi[...]

  • Page 73

    Long-Range mobility 61 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 6 Long-Ran ge mobility Avaya off ers two po werful long- range solut ions for con tact with cus tomers, coworkers, and s uppliers from any where in the office. In bo th systems, over lapping zones enable mobility witho[...]

  • Page 74

    DEFINITY Wireless B usiness System P WT 6 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 62 DEFINITY Wireless Busine ss System PWT The DEFINITY Wireless Busines s System PWT relies on Avaya IP600 to manag e mobility . It uses Personal Wi reless Telecommuni cations-based tech nology, which[...]

  • Page 75

    63 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 7 Computer T elephony Integration Computer T elephony Integ ration (CTI) is the linki ng of tel ephone commun ication syst ems to perso nal computers, which can in crease productivity and customer satisfaction thr ough the exchan ge of inf[...]

  • Page 76

    Third-Party applic ations 7 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 64 Third-Party applications All third-party CTI applications are suppo rted by Avaya IP600, ex cept for those that require adjunct routing. The following is a list of some CTI ap pli cations that ar e currently ava[...]

  • Page 77

    65 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 8 Enterprise Class IP Solutions The capabilities and applications of A v ay a IP600 are extended with the in trod ucti on of Enterprise Class IP Solutions (ECLIPS). ECLIPS supp orts audio/voice over a LAN or W AN, and it ensures that remo [...]

  • Page 78

    Avaya IP Softphones 8 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 66 A vaya IP Softphon es Avaya IP So ftphones o perate on a PC equi pped with Microsoft W indows 95/98/ NT and with TCP/IP connectivity to the Avaya IP60 0. Avaya IP600 used with Avay a IP Softphones offers enhancements [...]

  • Page 79

    Avaya IP Telephones 67 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 8 CentreV u IP Agent Provides a v ariation of th e telecommuter a pplication. CentreVu IP Ag ent emulates a n Avaya set and provides use of the call end capabilities required for Cal l Center operations fr om a remote [...]

  • Page 80

    Avaya R300 Remote Off ice Communicat or 8 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 68[...]

  • Page 81

    69 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 9 T elecommuting/V irtual Office A vaya’ s research and indep enden t indus t ry s tudi es sho w that telecom muters are gener a lly 15 t o 30 percen t more productive. T elecommuters con vert travel time into productive work time, are l[...]

  • Page 82

    Pipeline 15 9 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 70 St ation Security Codes Station Security Codes protect access to telepho ne stations and can be chan ged by th e telephone users. This feature allows you to ensure pro tection of your con sole features. All of these f eatures[...]

  • Page 83

    DEFINITY Extender 71 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 9 DEFINITY Extend er DEFINITY Ex tender is a si ngle-box remo te voice and d ata solut ion for telecommuters, remote agents, and branch offices using Avay a IP600. DEFINITY Extender helps increas e the productivity and p[...]

  • Page 84

    AUDIX features for telecommuting 9 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 72[...]

  • Page 85

    73 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 10 System Administration A vaya IP600 of fers a variety of m odular tools fo r managing yo ur system. T eleph one and facility administration features allo w you to administer telephone s, comp ut ers, facilit ies, and features th roughout[...]

  • Page 86

    DEFINITY Site Administra tion 10 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 74 • Graphically Enhanced DEFINITY I nterface (GEDI) The GEDI feature prov ides users with a W indows-like interface to: ~ Add objects ~ Remove object s ~ Change objects ~ V iew the stat us of ob jects ~ Dup[...]

  • Page 87

    DEFINITY Site Administra tion 75 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 10 • Glob al C han ge Ca pa bili ty The global change capability lets users se lect and change field values in on e or more of the followin g objects that matches a search f il ter: ~ Agent login ID ~ Cover[...]

  • Page 88

    Administration 10 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 76 Administrat ion Avaya IP600 includ es features that simplify and accelerate the administration process. Portless Administration/Administration Without Hardware The Administration Wit hou t Hardware feature offers the capa[...]

  • Page 89

    Scheduling 77 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 10 Automatic S tation Reloca tion/T e rminal T ranslation Initialization Terminal Translation Initiali zation (TTI) is a feature that works with the Administrat ion Withou t Hardware feature. TTI is par t of the Portless Admini[...]

  • Page 90

    Basic reporting 10 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 78 Basic reporting Avaya IP600 has built-in capabil ities f o r generating reports. These reports are available without special hardware or software. • System Measurements repo rts supply info rmation on the status o f al[...]

  • Page 91

    Performan ce measuremen ts 79 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 10 • The T raffic Summary report of fers additional measurements that help configure the switch, determine the sw itch’ s capacity for g rowth, and r eport unaut horized switch-access attempts. These measure[...]

  • Page 92

    Call Charge informa tion 10 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 80 The ECS Rep orts Gener ator produces all standard reports, plus the f o llowing: • The U nus ed Ex tens ion R epor t show s all un use d exte nsi ons. • The Configurat ion Pict orial graphical ly depicts you[...]

  • Page 93

    Call Detail Rec ording 81 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 10 Call Det ail Recording Call Deta il R ecord in g (C DR) he lp s y ou man a ge call cost s by le tt i ng y ou mo ni tor an d analyze call patterns and usage in your s ystem. Call Det ail Recordi ng features Avaya [...]

  • Page 94

    Secur ity 10 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 82 Call Det ail Recordi ng devices There is no RS-232 interface provided by A vaya IP600 for LAN. Y our CDR Output Records are stored in D:Lucent Data/C DR in f iles Cas.in and Cdr . out. Call Accountin g Systems Several options [...]

  • Page 95

    83 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 11 Networking A vaya IP600 provides powerful voi ce and data capabilities an d connections to a variety of voice and data networks . A vaya IP600 bui lds on A vaya’ s established net working strengths t o of fer you network -management f[...]

  • Page 96

    Distributed Communication System — Integrated SDN and Non-Integrated SDN 11 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 84 Feature transparency means that features work the sa me from a user’s perspective, whether the telephones involved are assigned to the same switch or to d iffe[...]

  • Page 97

    Avaya IP6 00 DC S network s 85 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 11 A vaya IP600 DCS networks If your com pany has two o r more sites with Av aya IP600, you can network th em using the DCS over I SDN-PRI feature (DCS+). This requ ires a system to use ISDN-PRI si gnaling. The[...]

  • Page 98

    World-Class Routing 11 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 86 W orld-Class Routing Avaya IP600 is a world-class system that meets the needs of global cu stomers. One capability essential in m eeting th ese needs is the ability for users to flexibly dial any location in the worl[...]

  • Page 99

    Network management features 87 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 11 Network managem ent features Avaya IP600 has a variety of features that enable y ou to manage y our network resources effectively. Here are just a few examples of Avaya IP60 0 features that can be used to m [...]

  • Page 100

    Network management features 11 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 88 If Generalized Route Selection is n ot being used when a call is mad e, the system selects a routing pattern based on the digits di aled. The system checks the routing preferences in that p attern in the o rd[...]

  • Page 101

    Network management features 89 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 11 Facility Restriction Level Facility Restrict ion Level s are used to limit user calli ng priv ileg es for incoming and outgoing calls. The Facility Restri ction Level determines if a call attempt is permitte[...]

  • Page 102

    Network interfaces and equipment 11 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 90 Network interfaces and e quipment Avaya IP600 supp orts a variety of interfaces to voice an d data networks. Trun ks supply links between Avaya IP600 , the publi c network, and other switches. DS 1 inter[...]

  • Page 103

    ISDN 91 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 11 Miscellan eous trunks Miscellaneo us trunks perf orm func tions that do not fit neatl y into any of t hose already described: • Release-link trunks are used b etween switch locations to prov ide Centralized Attendant Service. ?[...]

  • Page 104

    Centralized Att endant Service 11 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 92 Centralized Atte ndant Service Avaya IP600 owners who h ave more than on e switch location can bene fit greatly by using the Cent ralized Attendant Service (CAS) feature. C AS reduces the number o f requir[...]

  • Page 105

    Main/Satellit e/Tributary 93 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 11 Main/Satellite/T ribu t ary If you have modest network requi rements, a m ain/satellite/tributary configur atio n is an attractive possibi lity for private network ing. In this configu ration, one Avaya IP600 [...]

  • Page 106

    Electronic Tandem Network 11 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 94 Electronic T andem Network If yo ur co mpa ny re quir es a m edi um- t o-la r ge ne tw or k spa nn i ng a l a rge g eog r aph i c area, nationwide or ev en worldwide, Electronic Tan dem Network (ETN) is the ans[...]

  • Page 107

    95 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 12 SNMP Native Agent Software A vaya IP600 includes a SNMP (Simp l e Networ k Manag ement Prot oco l ) Nativ e Agent . Nat ive A gent pr ovi des a SNMP interface to the system’ s alarm and error tables, select perfo rmance measurements, [...]

  • Page 108

    SNMP Tr a ps 12 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 96 Via the SNMP Agent allo ws retriev al of Avaya I P600 status data, sy stem time, trunk group inf orma tio n, boa rd da ta, DS1 boa rd d ata, A TM bo ard da ta , port data, stati on data, and data modules . It p rovides r et[...]

  • Page 109

    Avaya IP6 00 Co-Resident Modules 97 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 12 License Server The SNMP agent will use the license server. DSA SNMP Native Agent do es not require DSA. Administration of SNMP Nati ve Agent is via GAS commands. Logins and the LAC The LAC is modified t[...]

  • Page 110

    Avaya IP6 00 Co-Resident Modules 12 Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 98[...]

  • Page 111

    99 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 A A vaya IP600 Features This appendix pro vides a list of the featur es of A vaya IP600 arranged in t he following categories : • Automatic Ro u ting Features • Basic Features • Call Center Features • Private Networking Features ?[...]

  • Page 112

    Basic fe atures A Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 100 Basic features The following featur es are supported with Avaya IP600: • Abbreviated Dialing • Administer ed Connections • Administr able Languag e Displays • Administ ration Change No tif icatio n • Administ r[...]

  • Page 113

    Basic fe atures 101 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 A • Automatic Cal l T imer • Automatic Ci rcuit Assu rance • Automatic Exclusion • Automatic Incom ing Call Display • Automatic Rou te Selection/Automati c Alternate Routing Shortcu t Dialin g • Automatic T ra[...]

  • Page 114

    Basic fe atures A Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 102 • Demand Prin t • Dial Access to Attendant • Dial Plan • Dialed Number Identification Serv ice • Distinctiv e Ri nging • Dual DCP I-Channels • Easy Beyond T oday • Emergency Access to the Attendant • En[...]

  • Page 115

    Basic fe atures 103 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 A • Manual Mess age W aiting • Manual Originati ng Line Service • Manual signal ing • Misoper ation H andling • Modem Pooli ng • Multi-Appearance Preselection and Prefer ence • Music-on-Hold Access • Night[...]

  • Page 116

    Call Center feature s A Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 104 • T elephone Self Administr a tio n • T empor ary Bridged Appearan ce • T enant Partitioning • T erminal T ranslation Initializati on • T erminating Extension Group • T i med Reminder and Attendant T im[...]

  • Page 117

    Call Center feature s 105 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 A • Call V ector ing • Calling Par ty/ Billing Number • CentreV u Advocate • CentreV u CT Server (add itional cost) • CentreV u V irtual Rout ing • Direct Agent Announcement • Duplicate Agent • Exper[...]

  • Page 118

    Privat e networki ng feat ures A Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 106 Private networking featu res The great expandability of Avaya IP600 makes it a lo gical choice for settin g up private netw orks. Cons equently, the sys tem includes many private network ing features: • [...]

  • Page 119

    Trunk group features 107 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 A • QSIG Name and Number Identification • QSIG Path Replacement W ith Replacement • QSIG V alue-Called Number ID • Tr a n si t C o un te r • Uniform Dial Plan • User to User Information over Publ ic Netwo[...]

  • Page 120

    Trunk group features A Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 108[...]

  • Page 121

    109 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 B T elephone Features Handling In coming Calls • Station Used as a V irtual Extension — Allows a cus tomer to assign multiple, individu al, virtual extension s to one phy sical phon e. The physical phone must be analog and on th e loc[...]

  • Page 122

    Handling Incoming Calls B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 110 • T runk-to-T runk T ransfer — Al lows the attendan t or telep hone user to connect an incoming trunk call to an outgoing trunk call. This featu re is particular ly useful when a caller outside the system cal[...]

  • Page 123

    Handling Incoming Calls 111 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B Misoperation Handling Note: This feature is required on ly in France an d Italy , but it can be used at any location where the featur e has been turned o n. Defines ho w calls are handl ed when a misop eration o[...]

  • Page 124

    Handling Incoming Calls B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 112 Call Redirecti on • Call Forward ing — Call Fo rwarding pr ovides f our functi ons: ~ Call Forwarding All Calls — Allows calls to be forwar d ed to an internal extension, external (off-n et) number , an att[...]

  • Page 125

    Handling Incoming Calls 113 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B ~ Reset Shift Call — If a call number is busy and doesn’t have coverage or the called number and the cov erage are both bu sy , you have an oppo rtunity to replace the last digit that was entered. This allow[...]

  • Page 126

    Handling Incoming Calls B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 114 Night Service There are five Night Serv ice features: • Hunt Group Night Serv ice allows an attendant or a split su pervisor to assign a hunt group or split to Nig ht Service mode. All calls for the hunt group [...]

  • Page 127

    Handling Incoming Calls 115 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B Bridged Call Appearanc e — Multi- Appearance T elephone Allows calls made to or from a primary telephone user’s extension number to be handled f rom more than o ne telephone. A bridged call ap pearance is se[...]

  • Page 128

    Disconnect ing Unans wered Calls B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 116 St ation Hunting Routes calls made to a bus y extension t o another ext ension. To use Station H unting, you create a station hunting chain that gover ns the order in which a call routes from one extensi[...]

  • Page 129

    Speed/Convenience Calling 117 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B Speed/Conven ience Calling Abbreviated Dialing Provides lists of s tored numbers you can us e to: • Place local, long-distance, and inter n ational calls • Activate features • Access remote computer eq u[...]

  • Page 130

    Speed/Convenience Calling B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 118 Automatic Callbac k Allows internal users who placed a call to a busy or unanswered internal telepho ne to be called back automatically wh en the called telephone becomes available. When a user activates A utom[...]

  • Page 131

    Speed/Convenience Calling 119 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B Emergency A ccess to t he Attenda nt Provides for emergency calls to be placed to an Attendant. These calls can be placed automatically by the system o r can be dialed b y system u sers. Emerge ncy access call[...]

  • Page 132

    Telephone Displays B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 120 Special Dial T one Provides the ability to play a Special Dial Tone whenever an analog set is not able to receive calls. When such conditions as Cal l Forward All Calls, Call Forward Busy/NA, Send All Calls or Do Not [...]

  • Page 133

    Group Communication 121 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B • Administrable Language Displays — Allows the messages that appear on telephone di splay unit s to be sho wn in the lang uage spoken by the us er . These messages are available in E nglish (the default) , Frenc[...]

  • Page 134

    Special Ringing B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 122 • Whisper Pag e — Allows an assistan t or colleague to bridge onto your telephone conversatio n and give you a message wit hout being hear d by the other party o r parties you are talking to . Wh isp er Page works on[...]

  • Page 135

    Messaging 123 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B • Ringing — Abbreviated and Delayed — Allo ws you to m anually or auto matically assign one of fo ur ring types to each call appearance on a telephone. Whatever treatment you assign to a call app earance is automaticall[...]

  • Page 136

    Messaging B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 124 • V oice Message Retrieval — Allows telephone users, remote access u sers, and attendants to retrieve Leave W o rd Calling and Call Coverage voice m ess ages. It can be used to retrieve a user’ s own messages or messages[...]

  • Page 137

    Telecommuting 125 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 B T elecommutin g • Remote Call C ove r a ge/C all Fo rwarding Off-Net — Remote Call C over age and Call Forwarding Off-Net allow calls to be redi rected to a remote location . This allows you to have calls p laced to y[...]

  • Page 138

    Telecommuting B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 126[...]

  • Page 139

    127 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 C Attendant (Operator) Features This section discus ses the features of the following attendant console: • Attendant Console • DEFIN ITY PC Cons ole • Attendant with DCS Attendan t (Operat or) A person at a console who provides pers[...]

  • Page 140

    Attendant Featur es C Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 128 Attendan t Features Call Handling • Listed Directory Number — llows outside callers to access your attendan t group in two ways , depending on the type of trunk us ed for the i ncoming call. Y ou can allow attend[...]

  • Page 141

    Attendant Featur es 129 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 C • Release Loop Operation — Allows the Attendan t to hold a call at the cons ole if the call cannot immediately go through to the pe rson being called. A timed reminder begins once the call is on hold . If the ca[...]

  • Page 142

    Attendant Featur es C Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 130 Accessing the Attendant • Recall — users to recall the Attendant when they are on a t wo-party call or on an Attendant Conference call held on the console. Single-l ine users press the Recall button or flash the [...]

  • Page 143

    Attendant Featur es 131 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 C • T runk Group Busy/W arning Indicat ors to A ttendant — Pro vides the Att endant with a visual indication that the number of busy trun ks in a group h as reached an administered level. A visu al indication is a[...]

  • Page 144

    Attendant with DCS C Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 132 Attendan t with DCS • Control of T runk Group Access — Allows an Attendan t at any node in the Distribu ted Commun ication Syst em (DCS) to t ake contro l of any out going tr unk group at an adjacen t node. This i[...]

  • Page 145

    133 Overview for Avaya IP600 Internet Protocol Communications Serv er 555-233-001 — Issue 5 — November 2000 Index Numerals 4600-serie s IP teleph ones 11 6200-s eries ana l og telep hones 18 6400-serie s DCP telephon es 13 6400-series d igital teleph ones 13 800-serv ice trun ks 90 8400-series d igital teleph ones 15 A access, re mote 125 acces[...]

  • Page 146

    B Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 134 B Backup A lertin g 128 Basic Call Ma nageme nt 47 Basic Call M anagem ent Syst em 47 Call Center 47 reports 47 BCMS Vu 52 Bearer Ca pability Class, d escription 88 Bearer Capa bility Class, re quirements 88 Bulletin Bo ard 42 C Call Ac[...]

  • Page 147

    D 135 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 D DEFINIT Y C ommun ic ati ons Syste m Avaya IP 600 func t ionalit y 2 DEFINITY Extender 71 DEFINITY Site Administration (DSA) AUDIX administration 32 Avaya IP 600 func t ionalit y 3 Avaya IP600 system administration 73 system mangemen[...]

  • Page 148

    L Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 136 interfaces, T1 91 Interflow ACD hunt gr ou ps 46 Call Forward ing All Calls 46 internatio nal availability of Mobility features 59 internatio nal direct d istance diale d calls 86 Intraflow Call Coverage paths 46 redire ction o f ACD hu[...]

  • Page 149

    S 137 Overview for A vaya IP600 Internet Protocol Communicat ions Server 555-233-001 — Issue 5 — November 2000 reports, historical 47 reports, real-time 47 ringin g 122 road warrior 66 routing Automatic Alternate Routin g 88 Automatic Route Se lection 87 Call Center ca lls 43 Generalized Route Selection 88 Time of Day 87 S sched u ling command [...]

  • Page 150

    U Overview for Avaya IP600 Internet Protocol Commu nications Server 555-233-001 — Issue 5 — November 2000 138 U Uniform Dia l Plan 83 uninterruptible power systems (UPS) 25 V virtual office 69 Virtual Office S olutions 69 visual pag ing 27 voice mes saging AUDIX 34 voice mes saging sys tems Call Coverage 32 W Web browser access 3 Wide Area Tele[...]