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Avaya NN42030-102 manuel d'utilisation

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  • Page 1

    A vaya 3 1 0 0 M o b i le Co m m un i c ato r Re l ea s e 3.1 Docume nt S tatus: S t andard Document Number : NN42030-102 Document V ersion: 04.05 Date: Octo ber 2010 A v a y a 3100 Mobile C ommunicator - Clien t f or Nokia Us er Guide[...]

  • Page 2

    © 2007 – 2010 A vaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, A vaya assumes no liability for any errors. A v aya reserves the right to make changes an d corrections to the information in this do cument without the o[...]

  • Page 3

    Contents Avaya 3100 Mobile Communicator - Client for Nokia User G uide 3 Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Your new Avaya 3100 Mobile Communicator - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . 7 New in this release . . .[...]

  • Page 4

    Contents 4 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Starting and exiting the Avaya 3100 MC - Client for Nokia . . . . . . . . . . . . . . . . . . . . . . . . . 31 Logging on and logg[...]

  • Page 5

    Contents Avaya 3100 Mobile Communicator - Client for Nokia User G uide 5 Using the Mid-Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 7 Call hold and retrieve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 7 Call transfer . . . [...]

  • Page 6

    Contents 6 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010[...]

  • Page 7

    Welcome Avaya 3100 Mobile Communicator - Client for Nokia User G uide 7 We l c o m e This section co ntains the following topics: • “Your new Avaya 3100 Mobile Communica tor - Client for Nokia” on page 7 • “New in this release” on page 7 • “Avaya 3100 MC - Client for Nokia featu re overview” on page 9 • “Language support” on[...]

  • Page 8

    Welcome 8 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 November 2009 S tandard 04.02. This document is issued to support A vaya 3100 Mobile Co mmunicator Release 3.1. Changes were made to “Language support” on p age 10 , “Call Intercept” on p age 38 , “Call transfer” on p age 47 , and “Receiving calls ”[...]

  • Page 9

    Welcome Avaya 3100 Mobile Communicator - Client for Nokia User G uide 9 April 2008 S tandard 02.01. This document is issued to support A vaya 3100 Mobile Co mmunicator Release 2.1. October 2007 S tandard 01.02. This document is up-issued to co ntain fixes for config uring Avaya 31 00 Mobile Communicator Gateway addresses and revised Outgoing Call S[...]

  • Page 10

    Welcome 10 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Note: Y ou must configure your Outgoing Call Servic e DN in the A vaya 3100 MC - Client settings before you can us e the Direct call mode. Y our system administ rator provides the Outg oing Call Service DN to allow direct Avaya 3100 MC - Client calling from your N[...]

  • Page 11

    Getting started Avaya 3100 Mobile Communicator - Client for Nokia User Guide 11 Getting star ted This section co ntains the following topics: • “Before you begin” on page 11 • “System and network requirements” on pag e 11 • “Subscriber identity module (SIM) card ” on page 13 • “Battery life ” on page 13 Before you begin Befo[...]

  • Page 12

    Getting started 12 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 For a list of the latest supported devices, see the Avaya 3100 Mobile Communicator Produc t Bulletin at www.avaya.com . For installation information, see “Software installation” on page 15 . Device usage Functionality can be accessed using the keys and[...]

  • Page 13

    Getting started Avaya 3100 Mobile Communicator - Client for Nokia User Guide 13 Sample calculation Using the following assumption fo r a Avaya 3100 MC - Client user: • 5 logon or logout attempts per day. • 3 calls per hour (2 inbound, 1 outbound ) within an 8 hour workday. • 5 message waitin g indicator updates per da y. The following calcula[...]

  • Page 14

    Getting started 14 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010[...]

  • Page 15

    Software installation Avaya 3100 Mobile Communicator - Client for Nokia User Guide 15 Software installation This section describes how to inst all, upgrade, and uninst all the Avaya 3100 Mob ile Communicator - Client (Avaya 3100 MC - Client) for Nokia on a supported No kia device. There are two ways to install or upgrade the Avaya 3100 MC - Client [...]

  • Page 16

    Software installation 16 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Inst alling the A vaya 3100 MC - Client for Nokia sof tware (new inst all) from a computer 1. On your computer, open a web browser and enter the HTTPS or Hypertext Transfer Protocol (HTTP) address of the User Portal: http://<IP address or hostn am[...]

  • Page 17

    Software installation Avaya 3100 Mobile Communicator - Client for Nokia User Guide 17 4. Use the f ollowing address f ormat to access th e user portal Web page: http://<hostname or IP address>:8080/m OR https://<hostname or IP address>:8443/m Note: Obtain the actual hostname or IP address and port settings from your syst em administrato[...]

  • Page 18

    Software installation 18 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 9. Click File Manager . The Nokia Phone Browser win dow appears. 10. Use the browser to locate the softw are files you extracted, and select mcc310 0_ip1_<number>.sisx . 11. Select Options, Inst all . 12. Follow the prompts to install the SISX [...]

  • Page 19

    Software installation Avaya 3100 Mobile Communicator - Client for Nokia User Guide 19 11. Optionally, move the Avaya 3100 MC - Client for No kia application icon to th e menu screen of your Nokia device and press OK . For more informa tion, see “Upgrading the Avaya 3100 MC - Clien t for Nokia software from a comput er” on page 17 . Moving the A[...]

  • Page 20

    Software installation 20 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010[...]

  • Page 21

    Avaya 3100 MC - Client for Nok ia configuration Avaya 3100 Mobile Communicator - Client for Nokia User Guide 21 A vaya 3100 MC - Client for Nokia configuration This section co ntains the following topics: • “Initial config uration” on page 21 • “Configuring the client sett ings” on page 22 Initial configuration The first time you start [...]

  • Page 22

    Avaya 3100 MC - Client for Nokia configuration 22 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 — In the Cell Number field, enter your cell number as it would be di aled from your Enterprise telephone system. 6. Select Login . The Avaya 3100 MC - Client applic ation logs on to the system. 7. Select Yes and then OK in [...]

  • Page 23

    Avaya 3100 MC - Client for Nok ia configuration Avaya 3100 Mobile Communicator - Client for Nokia User Guide 23 • “Configuring IM and Presence Settings” on pa ge 28 • “Configuring Network Settings” on page 28 Configuring Login Information 1. From the Avaya 3100 MC - Client for Nokia main pane, select Settings . The Settings pane appears[...]

  • Page 24

    Avaya 3100 MC - Client for Nokia configuration 24 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Configuring owner information 1. From the Avaya 3100 MC - Client for Nokia main pane, select Settings . 2. From the Settings pane, select Owner I nformation . The Owner Information pane app ears. For more information, se e Ta[...]

  • Page 25

    Avaya 3100 MC - Client for Nok ia configuration Avaya 3100 Mobile Communicator - Client for Nokia User Guide 25 Configuring your Ap plication Settings Use the Application Settings pane to co nfigure preferences for the application. Configuring the application se ttings 1. From the Avaya 3100 MC - Client for Nokia main pane, select Settings . 2. Fro[...]

  • Page 26

    Avaya 3100 MC - Client for Nokia configuration 26 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Configuring your Call Settings Use the Call Settings pane to select a call scre ening mode and configure the instant conference notification period. Configuring your call settings 1. From the Avaya 3100 MC - Client for Nokia [...]

  • Page 27

    Avaya 3100 MC - Client for Nok ia configuration Avaya 3100 Mobile Communicator - Client for Nokia User Guide 27 Preferred Call Setup Select how calls are p laced from the de vice. Direct (Default): Calls are pla ced directly to the other party through the enterprise network. Call Me First : Calls are pla ced by having th e enterprise ne twork call [...]

  • Page 28

    Avaya 3100 MC - Client for Nokia configuration 28 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 4. From the menu, select Optio ns, Save . Configuring IM and Presence Settings On the IM and Presence status pane, select IM and presence alerts. 1. From the Avaya 3100 MC - Client for Nokia main pane, select Settings . 2. Fr[...]

  • Page 29

    Avaya 3100 MC - Client for Nok ia configuration Avaya 3100 Mobile Communicator - Client for Nokia User Guide 29 WiFi Roaming Variance A slidebar setting th at allows you to co nfigure the variance a round the WiFi threshold that will trigger the data handoff, and avoid the Nokia device jumping between the WiFi and cellular network in an uncontrolle[...]

  • Page 30

    Avaya 3100 MC - Client for Nokia configuration 30 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010[...]

  • Page 31

    Basic features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 31 Basic features This section co ntains the following topics: • “Starting and exit ing the Avaya 3100 M C - Client for Nokia” on page 31 • “Logging on and logging off” on page 31 • “Hiding and restor ing the Avaya 3100 MC - Client for Nokia” on page 32 ?[...]

  • Page 32

    Basic features 32 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Hiding and restoring the A vaya 3100 MC - Client for Nokia To use an other application , you can temp orarily hide the Avaya 3100 MC - Client for Nokia application. 1. From any pane, p ress the Menu key an d select another runn ing application, or return to[...]

  • Page 33

    Basic features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 33 You can change your presence status from the Main pane by selecti ng Options, My Status. The following status options are available: • Available (Def ault) •A w a y • Extended Away •B u s y • Do Not Disturb : Do Not Disturb stat us also specifies a call handlin[...]

  • Page 34

    Basic features 34 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 You can: • Add, delete, and edit contacts • Call and send instant messa ges to your contacts • View the onlin e presence stat us for a cont act V o ice Mail link Select the Voice Mail link to access your voice mail mess ages. To access the voice mail [...]

  • Page 35

    Basic features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 35 Note: Some devices may not of fer the full range of shortcut keys. Green call and red hangup buttons If your wireless device includes a green call button and a red ha ngup button, use them to quickly access key functions of the Avaya 3100 MC - Client for Nokia applicatio[...]

  • Page 36

    Basic features 36 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010[...]

  • Page 37

    Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 37 Advanced features This section co ntains the following topics: • “Placing calls” on page 37 • “Receiving calls” on page 40 • “Working with business contact s” on page 41 • “Searching for contacts ” on page 44 • “Managing presence” on pa g[...]

  • Page 38

    Advanced features 38 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Figure 3: Direct mode When the Avaya 3100 MC - Clie nt for Nokia is conf igured for Direct mode, you can switch from Direct mode to Call-me-First mode fo r advanc ed calls. For more information, see “Toggling between call modes” on page 38 . Call-me-[...]

  • Page 39

    Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 39 Calling a contact Place a call to a contact from your Nokia devic e to any of your contact’s te lephone numbers. Placing a call to a cont act from your Nokia device 1. Navigate to the Main, Phone, Search, o r Business Contacts pane. 2. Scroll to a recent call entry [...]

  • Page 40

    Advanced features 40 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 T o dial an emergenc y numbe r 1. Ensure that the cellular ne twork connection is active. 2. Do one of the following actions: a. Go to the Phone pane an d enter an emergency numbe r. Press the green call button. OR Select the Options, Call . b. Go to the[...]

  • Page 41

    Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 41 Receiving a call when ca ll screening is enabled 1. When you receive an incoming call, the Avaya 3100 MC - Client fo r Nokia Incoming Call Con firmation dialog box appe ars. 2. To answer the call on the Nokia device, select Answer from the menu. Your device ri ngs and[...]

  • Page 42

    Advanced features 42 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Adding a new cont act 1. From the Main pane, select the Busines s Contacts link. 2. Select Options, New Contact . 3. Complete the fields on the Edit Contact pane u sing the information in Tab le 11 "Adding a contact" on page 42 as a guide. Note[...]

  • Page 43

    Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 43 4. After you enter the information, pr ess OK . Your contact is added to the Avaya 3100 MC - Client for Nok ia local address book and appe ars on the Contacts pane . Importing a contact Import a contact to the Avaya 3100 MC - Client for Nokia from other sources: • P[...]

  • Page 44

    Advanced features 44 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Searching for contacts You can search for contacts in you r Business Contac ts list, the local device address book, and in th e Corporate Directory. Searching for cont act s 1. From the Main pane, select the Search link. 2. Enter as much of the person’[...]

  • Page 45

    Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 45 Changing your presence st atus 1. From the Main pane, select Options, My Status . 2. Select a Pr esence status fr om the list. 3. Select Options, Updat e Presence from the menu. Your presence status is updated for your mo bility-enabled contacts. Handling your custom [...]

  • Page 46

    Advanced features 46 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Viewing the presence st atus of your conta ct s 1. From the Main pane, select Business Cont acts link. The Business Contacts pane appears. The pane displays a list of contacts. Check the pres ence of a contact, o r of all contacts in the list. If you fai[...]

  • Page 47

    Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 47 Using the Mid-Call Fea tures While you ar e engaged in a voice call, you can use the following voice call telephony features: • Call hold and retrieve: Pl ace the current call on hold , then resume it. • Call transfer : Transfer the call to another party. • Swap[...]

  • Page 48

    Advanced features 48 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Supervised transferrin g a call 1. While in a call, select Optio ns, Hold . The call is placed on hold. 2. Dial the number of the other party. OR Select the number from the Phone, Search , or Business Contacts panes. 3. Press the green call button. OR Se[...]

  • Page 49

    Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 49 Speaker mode To switch from the ear piece speaker to the system speaker: • While a call is connected, select Options, Turn on Loudspe aker . To switch from the system sp eaker to the ear piece spea ker: • While a call is connected, select Options, Turn off Louds p[...]

  • Page 50

    Advanced features 50 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Clearing the IM history Clear the record of your most recent message s ( up to 20 entries) from the Instant Message pan e. Clearing the IM history 1. From the Instant Message pane me nu, select Options, End Conversati on . The IM/Call History portion of [...]

  • Page 51

    Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 51 Logging Events The Avaya 3100 MC - Client for Nokia re tains a reco rd of your recent commun ication sessions. The following events are logged : • Incoming calls ( answered, missed) • Outgoing c alls (successful, un successful, in prog ress) • System even ts For[...]

  • Page 52

    Advanced features 52 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Viewing missed calls The Main pane displays the missed call icon if you have missed a call. Viewing missed calls 1. From the Main pane, select the Phone icon. The Recent preview pane displays up to 20 co ntacts that you recently communicated with . Selec[...]

  • Page 53

    Advanced features Avaya 3100 Mobile Communicator - Client for Nokia User Guide 53 Calling the voice mail s ystem 1. From the Main pane, select the Voice Mail icon. 2. Select the Call Voice Mail soft key to set up a call to your voice mail box. 3. When prom pted, enter your voice mail mailb ox numb er (if necessary) and password using the Nokia tele[...]

  • Page 54

    Advanced features 54 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010[...]

  • Page 55

    Acronyms Avaya 3100 Mobile Communicator - Client for Nokia User Guide 55 Acr onyms Table 13 lists the acronyms used in this guide. T able 13: Acronyms Acronym Full Name CDMA 1xRTT Code Division Multiple Access Single Carrier (1x) Radio Transmission Technology COTS Commercial off the Shelf DND Do Not Disturb DTMF Dual Tone Multi Frequency EDGE Enhan[...]

  • Page 56

    Acronyms 56 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010[...]

  • Page 57

    Quick reference Avaya 3100 Mobile Communicator - Client for Nokia User Guide 57 Quick reference You can print this chapter to carry for quick reference. Getting started with the A vaya 3100 Mobile Communicator - Client for Nokia The Avaya 3100 Mobile Commun icator - Client (A vaya 3100 MC - Client) for Nokia provides enterprise collaborat ion funct[...]

  • Page 58

    Quick reference 58 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010 Declining an incoming call with th e A vaya 3100 MC - Client for Nokia with Show Client Alert configured: Press the red hang-up button or select Reject . The call forwards to voice mail. Placing calls by dialin g Call by dialing: 1. Select the Phone pane. [...]

  • Page 59

    Quick reference Avaya 3100 Mobile Communicator - Client for Nokia User Guide 59 Logs The MCC 3100 for Nokia ret ains a record of your recent communica tion sessions. V iew an abbreviated list of log event s on the Main pan e. Viewing entries on the Main p ane: 1. From the Main MCC 3100 pane, select the Phone icon. OR Select an entry and select a me[...]

  • Page 60

    Quick reference 60 NN42030-102 Avaya 3100 Mobile Communicator 3.1 Standard 04.05 October 2010[...]