Blackberry NO_CARRIERCNETTORCH9800BLKATT manuel d'utilisation

BlackBerry Torch 9800 Smartphone Version: 6.0 User Guide To find the latest user guides, visit www.blackberry.com/docs/smartphones.[...]

SWDT643442-941426-0810050917-001[...]

Contents Quick Help .................................................................................................................................................................................................................................................. 10 Top 10 .............................................................................[...]

Turn off choice lists for voice commands ................................................................................................................................................................................................ 59 Change the options for voice prompts ............................................................................[...]

Add a custom profile .................................................................................................................................................................................................................................. 129 Add a contact alert...............................................................................[...]

Turn on the alarm ....................................................................................................................................................................................................................................... 163 Silence the alarm ..............................................................................[...]

Turn off trackpad sounds........................................................................................................................................................................................................................... 179 Troubleshooting: Keyboard ............................................................................[...]

About social networking applications...................................................................................................................................................................................................... 195 About instant messaging applications ..........................................................................[...]

Set the types of items that are included in searches ............................................................................................................................................................................. 224 Search for messages ...................................................................................................[...]

View the version number of the BlackBerry Device Software on your device .................................................................................................................................... 248 Submit a Wi-Fi diagnostic report............................................................................................................[...]

Legal notice................................................................................................................................................................................................................................................. 272[...]

Quick Help Top 10 BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices. Change your ring tone, notifiers, or reminders 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds > Sounds for Selected Profile > Ring Tone . • Click a tone. • To use a tone [...]

If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device. To download BlackBerry App World, visit www.blackberryappworld.com . F[...]

Type File format • .wav Video • .mp4 • .mov • .3gp • .3gp2 • .avi • .asf • .wmv Transfer a file from your computer to your device using your device as a USB memory drive You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer f[...]

2. Press the key > Options > Email Reconciliation . 3. If the Message Services field appears, set this field to the appropriate email account. 4. Select the Wireless Reconcile check box. 5. Press the key > Save . If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry[...]

Key Actions • press to close a menu About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are pla[...]

To see video tutorials about touch screen navigation, on the Home screen or in a folder, click the Setup icon and then click the Tutorials icon. Select commands using toolbars and pop-up menus Several menu commands are also available on the screen to help you to perform common actions quickly. Toolbars Toolbars are available in most applications, a[...]

Start using your device Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Wi-Fi® connections and Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup applicat[...]

• Enterprise Account : If your administrator gave you an enterprise activation password, use this option to associate your device with your work email account using the BlackBerry® Enterprise Server. If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail®) or a new email address for your device, and do not se[...]

Wireless synchronization Reconcile email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation . 3. If the Message Services field appears, set this field to th[...]

4. Press the key > Save . Get the date and time from the wireless network automatically To perform this task, your BlackBerry® device must be connected to the wireless network. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . 3. Change the Set Time field to Automatic . 4. Do one of the [...]

• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code. • If the [...]

• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. • If you are not receiving calls, verify that call blocking and call forwarding are turned off. • Your device or your SIM card might support more than one phone [...]

I cannot save media files Your BlackBerry® device memory or media card might not have enough available memory to store media files. Try the following actions: • If you are trying to save a media file to your device memory, delete old data or messages from your device. • If you are trying to save a media file on your media card, delete old medi[...]

The time on my device is incorrect 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . 3. Try one of the following actions: • If the Set Time field is set to Automatic, press the > Update Time . • If you have traveled to a different time zone, set the Time Zone field to display the corr[...]

• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device. • If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. • If your BlackBerry device do[...]

Find or hide an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, press the key > All . • To hide an application icon, highlight the icon. Press the key > Hide . • To show all hidden application [...]

2. Click Device > Auto On/Off . 3. Select the Weekday check box. 4. Specify the times when your BlackBerry® device should turn on and turn off on weekdays. 5. Select the Weekend check box. 6. Specify the times when your device should turn on and turn off on weekends. 7. Press the key > Save . Navigation and typing Change the display font 1. [...]

Assign an application to a Convenience key Your BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might not be able to change the application that is assigned to a Convenience key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Convenience Keys . 3. Chang[...]

• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option. • If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option. 3. If necessary, type a password. Your device appears as a drive on your computer[...]

Phone options Change your ring tone, notifiers, or reminders 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds > Sounds for Selected Profile > Ring Tone . • Click a tone. • To use a tone that is on your BlackBerry® device or on a media card, click Select Music . Find and click an audio file. 3. Press [...]

4. Press the key > Save . Contact options Add a contact • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact . Type the contact information. Press the key > Save . • To add a contact from a message, call log, or web page, highlight the contact name, num[...]

2. Press the key > Set Alarm . 3. On the trackpad, slide your finger up or down to highlight On or Weekdays . 4. Click the trackpad. At the top of the Home screen, a clock indicator appears. To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application. Related topics Turn off yo[...]

Shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. BlackBerry basics shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Move the cursor Slide your finger on the trackpad. Move back a screen Press the key. Return to the Home screen when [...]

Type a letter in a phone number field Press the Alt key and the letter key. Insert a plus sign (+) when typing a phone number Press O Turn on or turn off the speakerphone during a call Press the key on the keyboard. Stop listening to a call with a wireless headset Press the key on the keyboard. Change the active phone number From the Home screen, p[...]

View all your messages Press the key. Move around your message inbox Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key. Move to the top of a message inbox Press T Move to the bottom of a message inbox Press B Move to the next unopened item Press U Move to the next related message Press J Move to the prev[...]

Change the typing input language When you are using your device in landscape view or in portrait view with the full keyboard, tap the globe icon. Tap an input language. Typing shortcuts for the slide-out keyboard Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twi[...]

Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a file or an attachment Press G In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V . Highlight a worksheet. Press the Enter key. View or hide columns or rows Press H I[...]

Zoom to the original size Press 7 Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Return to the center Press 5 Rotate Press L Fit to the screen size Press 1 Camera and video camera Zoom in Press the Volume Up key. Zoom out Press the Volume Down key. Take a picture Press the Convenience key. Change the flash setting for a picture [...]

Add a bookmark Press A View a list of web pages that you have visited recently Press Y Refresh a web page Press R Find text on a web page Press F . To find the next instance of the text, press V . Open the browser options Press S Move around a web page Move up a screen Press the Shift key and the Space key. Move down a screen Press the Space key. M[...]

Search for an item on your BlackBerry® device Start typing on the Home screen. Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a space. Search for text in a message Press S Search for text in a file or an attachment Press F Search for text on a web page Press F Search for text in a prese[...]

Phone Phone basics Find your phone number Do one of the following: • To view your active phone number, from the Home screen, press the key. Highlight the area at the top of the screen, above the tabs. • If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press [...]

Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. • To answer the incoming call and place the current call on hold, click Answer - Hold Current . • To answer the incoming call and end the current call, click Answer - Drop Current . To return [...]

2. Type the extension number. Dial using numbers or letters When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad. • To type a number, press a number key. • To type a letter, press and hold the Alt key. Press the letter key. Switch applications durin[...]

If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location. Make an emergency call Do one of the following: • If your screen or BlackBerry® device is unlocked, from the Home screen, press the key. Type the emergency number. Press the key. • If your dev[...]

Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth® enabled headset. 1. From the Home screen, press the key. 2. Press the key > Options > Enhanced Audio . 3. Change the Phone Call Audio field or Headset Call Audio field. 4. Press the key > Save . Voice mail About your voice mail greeting and[...]

Speed dial Set up speed dial for a contact 1. From the Home screen, press the Send key. 2. Press the key > View Speed Dial List . 3. In the Speed Dial Numbers list, click an unassigned key. 4. Click a contact. 5. If necessary, click a phone number for the contact. To make a call using speed dial, from the Phone application, the Home screen, a me[...]

About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones. For more information, contact your wireless service provider. Forward calls To perform this ta[...]

To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported. Block calls To perform this task, your B[...]

1. From the Home screen, press the key. 2. Press the key > Options > FDN Phone List . 3. Press the key > Enable FDN Mode . 4. Type your PIN2 code. 5. Press the key on the keyboard. To turn off fixed dialing, press the key > Disable FDN Mode . Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless[...]

Set options for dialing extensions 1. From the Home screen, press the key. 2. Press the key > Options > Smart Dialing . 3. In the Number field, type the main phone number for an organization. 4. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension. 5. In the Extension Length field, set the default len[...]

Speak privately with a contact during a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1. During a conference call, press the key > Split Call . 2. Click a contact. To return to the conference call, press the key > Join . [...]

Send a call log 1. From the Home screen, press the key. 2. Click the call log icon. 3. Highlight a call log. 4. Press the key > View > View History . 5. Press the key > Forward . Delete call logs 1. From the Home screen, press the key. 2. Press the key > Delete . Add, change, or delete call log notes 1. From the Home screen, press the k[...]

Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies: • Your device uses a SIM card and your [...]

4. Press the key > Save . Sort phone numbers or contacts on the Phone screen 1. From the Home screen, press the key. 2. Press the key > Options > Call Logs and Lists . • To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used . • To sort contacts alphabetically by contact name, change the Ph[...]

• To stop ending calls automatically when you insert your device in the holster or when you close the slider, change the Auto End Calls field to Never . 3. Press the key > Save . Reset a call timer A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provi[...]

4. Press the key > Save . A TTY indicator appears in the connections area at the top of the Home screen. To turn off TTY support, change the TTY Mode field to No . Phone shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Change your ring tone From the Home screen, press the key. Press the [...]

• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact. • If you are not receiving calls, verify that call blocking and call forwarding are turned off. • Your device or your SIM card might support more than one phone [...]

Related topics Bluetooth technology, 212 Change the language for voice commands, 59 I cannot change the number of times that my device rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device rings before the call is picked up by voice mail. For more information, contact you[...]

Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Available voice commands "Call <contact name or phone number>" Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a han[...]

Change the language for voice commands When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing & Input > Language and Text Input . 3. Change the Voice Dialing Language field. [...]

4. Complete the instructions on the screen. Troubleshooting: Voice dialing I cannot make calls using a voice command Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the [...]

Messages Email Set up an email address 1. On the Home screen, click the Setup icon. 2. In the Setup section, click the Email Accounts icon. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Message[...]

• To resend the message without changing it, click Resend . Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All . • To forward a message, click Forward or Forward As . Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. [...]

For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit blackberry.com/docs/smartphones and click BlackBerry Internet Service manuals under the Email Setup Manuals section. 1. On the Home screen, click the Messages icon. 2. Press the[...]

Set the importance level for a message You can set the importance level for an email, a PIN message, or a text message. 1. When you are composing a message, press the key > Options . 2. Change the Importance field. 3. Press the key > Save . Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you [...]

3. If the Message Services field appears, set this field to the appropriate email account. 4. Clear the Enable HTML Email check box. 5. Press the key > Send . View an address instead of a display name In a message, press the key > Show Address . To view the display name again, press the key > Show Name . Mark a message as opened or unopene[...]

Add, change, or remove a flag When you are composing or viewing an email, press the key. • To add a flag, click Flag for Follow Up . Set the flag properties. Press the key > Save . • To change a flag, click Flag Properties . Change the flag properties. Press the key > Save . • To remove a flag, click Clear Flag . Note: If you make chang[...]

Hide sent messages from the message inbox 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions . 3. Select the Hide Sent Messages check box. 4. Press the key > Save . Hide messages from the Messages application You can prevent messages from specific email accounts from appearing in the Me[...]

Add, move, rename, or delete an email folder : To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder . 3. Highlight a folder. 4. Press the key. • To add a[...]

Email options Set an out-of-office reply To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences . 3. If the Message Services field appears[...]

Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you before downloading external pictures. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Pref[...]

Turn off the prompt that appears before you delete a message 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions . 3. Clear the Confirm Delete check box. 4. Press the key > Save . Turn off the prompt that appears when you mark messages as opened 1. On the Home screen, click the Messages [...]

Stop forwarding email to your device: To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences . 3. If the Message Services field appears, s[...]

5. Set the email filter options. 6. Press the key > Save . Options for email filters Option Description From Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search fo[...]

Change, prioritize, or delete an email filter 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Filters . 3. Highlight an email filter. 4. Press the key. • To change an email filter, click Edit . Change the options for the email filter. Press the key > Save . • To prioritize an email filter, click Move [...]

Delete email on your device and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry® device. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Reconciliation . 3. If the Message Services field appears, set this field to the[...]

5. Press the key > Save . PIN messages About PIN messages A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed throug[...]

• To resend the message without changing it, click Resend . Reply to or forward an email or PIN message In a message, press the key. • To reply to a message, click Reply or Reply to All . • To forward a message, click Forward or Forward As . Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. [...]

Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. On the Home screen, click the Mes[...]

Delete messages On the Home screen, click the Messages icon. • To delete a message, highlight the message. Press the key > Delete . • To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the key > Delete Messages . • To delete all me[...]

Hide the new or unopened message indicator 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions . • To hide the new message indicator, clear the Display New Message Indicator check box. • To hide the unopened message indicator, change the Display Message Count field to None . 3. Press th[...]

Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Compose Text Message . 3. In the To field, do one of the following: • Type a contact name. • Press the key >[...]

Attach a file to a text message 1. When you are composing a text message, press the key > Attach . 2. Click one of the following menu items: • Picture • Video • Location • Audio • Voice Note • Contact • Appointment 3. Click a media file. Set the importance level for text messages that you send Depending on your wireless service pro[...]

1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page . 2. Type the text. 3. Press the Enter key. To search for the next instance of the text, press the key > Find Next . View filed messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder . 3. Click a folder. Del[...]

2. Press the key > View Attachment . 3. Press the key > Add to Contacts . Add an appointment to your calendar from a text message 1. In a text message, highlight an iCalendar attachment. 2. Press the key > View Appointment . 3. Press the key > Add To Calendar . Change the appearance of text messages 1. On the Home screen, click the Text[...]

Block text messages 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options > Text Messaging . 3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisements check box. 4. Press the key > Save . Store text messages on your SIM card Depending on your w[...]

4. Press the key > Save . Set a wireless network type for sending text messages Depending on your wireless service provider and wireless network, this feature might not be supported. 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options > Text Messaging . 3. In the SMS Text section, do one of the following: • To[...]

Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast [...]

3. In the Channels section, highlight a cell broadcast channel. 4. Press the key > Set Nickname . 5. Type a name for the cell broadcast channel. 6. Click OK . 7. Press the key > Save . Security options for messages Block incoming messages If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PI[...]

Reset a blocked message counter 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall . 3. Highlight a message type. 4. Press the key > Reset Count or Reset All Counts . Attachments About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a med[...]

2. Click Download Attachment or Download File . 3. Highlight the folder that you want to save the file or attachment in. 4. Press the key > Select Here . To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel Download . Send a file as an attachment To perform this task, your e[...]

vCard contact attachments About vCard contact attachments vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an em[...]

About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus Notes native encryption. Befo[...]

File an email message Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q . Move to the last cursor position after you close and reopen a received email or PIN message Press G Move to the next message Press N Move to the previous message Press P In your message inbox Open a message Press the ke[...]

Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a file or an attachment Press G In a spreadsheet Move to a specific cell Press G View the content of a cell Press the Space key Switch worksheets Press V . Highlight a worksheet. Press the Enter key. View or hide columns or rows Press H I[...]

Related topics Turn on or turn off data service or set roaming options, 203 Turn on or turn off a network connection, 16 Wireless coverage indicators, 201 Change or delete a contact, 155 Generate an encryption key, 236 Resend a message, 61 I am not receiving messages Try the following actions: • Verify that your BlackBerry® device is connected t[...]

• If your email folders do not appear on your BlackBerry® device, reconcile your email using the email settings tool of the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. Related topics Reconcile email over the wireless network, 12 I cannot send text messages Depending on your wireless servi[...]

• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • Try downloading external pictures. Press the key > Get Images . • Try viewing your message in plain text. Press the key > Get Plain Text . Some email folders appear dimmed If you cannot forward email from an email folder, th[...]

I cannot use a shortcut to view one type of message in a message inbox If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message inbox shortcuts for your previous device replace the message inbox shortcuts for your current device. To view the shortcuts for viewing one type of messag[...]

Files File basics About files and attachments You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save th[...]

Search for a file that is saved on your device 1. On the Home screen, click the Media icon. 2. Press the key > Explore . 3. Navigate to the file. To view the file, click the file. Depending on the file type, the file might not appear in its original format. Related topics About files and attachments, 89 Search for a file that is saved on your or[...]

Send a file as an attachment To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highligh[...]

• To delete a file, click Delete . Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a .pdf file, when the "Password protect[...]

• To view all the text in a column, click the column label. Click Fit . • To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size. • To change the column size for all spreadsheets, press the key > Options . Change the Column Width field. Press the k[...]

2. Type a name for the file. 3. Click Save . File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Press F Move to the last cursor position after closing and reopening a file or an attachment Press G In a spreadsheet Move to a specif[...]

A message or attachment does not appear or is truncated Try the following actions: • Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections. • If "More available" appears at the end of the message or attachment, press the key > More or More All . • If you are downloading an at[...]

Media Music Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon. • To move to [...]

2. Click Playlists > New Playlist . • To create a standard playlist, click Standard Playlist . Type a name for the playlist. Click Add Songs . Click a song. • To create an automatic playlist, click Automatic Playlist . Type a name for the playlist. Click the plus sign (+) to add criteria for artists, albums, or genres. 3. Press the key > [...]

Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device. • To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the key during a call, your [...]

View properties for a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Highlight a media file. 5. Press the key > Properties . Podcasts Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file.[...]

2. Press the key > Media Options . 3. Select the Audio Boost check box. 4. Read the warning on the screen and if you want to proceed, click Yes . 5. Press the key > Save . Improve sound quality for media files Depending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files, you must b[...]

Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning. 1. On the Home screen, click the Media icon. 2. Press the key > Options . 3. Select the Display Closed Captions check box. 4. If necessary, change the Appearance field, Position field, [...]

Video camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Record a video To perform this task, you might need to have a media card inserted in your BlackBerry® device. 1. On the Home screen, click the Media icon > Video Camera icon.[...]

3. Change the Folder field. 4. Press the key > Save . Camera Depending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or video camera features might not be available. Take a picture 1. On the Home screen, click the Camera icon. 2. If you have turned on digital zoom, on the trackpad, slide your[...]

4. Press the key > Save . Related topics View properties for a media file, 109 Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. 2. Click the geotag icon at the bottom of the screen. The geotag information c[...]

• To prevent the picture from remaining on the screen after you take it, change the Picture Review field to Off . 3. Press the key > Save . Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remai[...]

3. Press the key > Set As Wallpaper . View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Highlight a picture. 4. Press the key > View Slide Show . To close the slide show, press the key. Change the num[...]

To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library . The folders that you imported remain in their original location, but are deleted from the Pictures application. To permanently delete the folders from both the Pictures application and from the device memory or media card, including a[...]

Adjust the volume • To increase the volume, press the Volume Up key on the right side of your BlackBerry® device. • To decrease the volume, press the Volume Down key on the right side of your device. • To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you press the key during a call, your [...]

Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. If necessary, click a category. 4. Click a media file. • To play a media file, click the icon. • To pause a media file, click the icon. • To stop a media file, click the icon. • To move to the next media file, click the icon. • To move to the previous[...]

Media storage Storage and media cards Supported media cards Your BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported. Repair files stored on your media card or on your device CAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from your med[...]

Turn off media card support When you turn off media card support, your BlackBerry® device cannot access the files that are on your media card. 1. On the Home screen or in a folder, click the Options icon. 2. Click Storage . 3. Clear the Media Card Support check box. 4. Press the key > Save . About compression Compression is designed to reduce t[...]

Picture folders Create a picture folder 1. On the Home screen, click the Media icon > Pictures icon. 2. Press the key > New Folder . 3. If necessary, change the location that the folder is created in. 4. Type a name for the folder. 5. Click OK . Import pictures to the Pictures application Importing pictures from other folders on your BlackBer[...]

Transferring and downloading media files About transferring and synchronizing media files You can connect your BlackBerry® device to your computer to transfer and synchronize files between your device and computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from a Bluetooth enabled device.[...]

2. On your device, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related topics Transfer [...]

5. Click Yes > Save . Related topics Turn on Bluetooth technology, 19 Supported audio and video file formats Type File format Audio • .mp3 • .m4a • .wma • .wav Video • .mp4 • .mov • .3gp • .3gp2 • .avi • .asf • .wmv Media shortcuts Depending on the typing input language that you are using, some shortcuts might not be availa[...]

Zoom in Press 3 Zoom out Press 9 Zoom to the original size Press 7 Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Return to the center Press 5 Rotate Press L Fit to the screen size Press 1 Camera and video camera Zoom in Press the Volume Up key. Zoom out Press the Volume Down key. Take a picture Press the Convenience key. Change[...]

Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options. Related topics Reduce blurriness in the pictures that you take, 114 The flash dims or turns off If the camera has a flash, and the battery pow[...]

• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and you are trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used to encrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. [...]

Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® device alerts you of phone calls, messages, reminders, and browser content. Your device has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, [...]

Add a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If[...]

Your device is connected to a Bluetooth® enabled device. You can turn on or turn off this notification in Options > Networks and Connections > Bluetooth Connections. Red A new message has arrived and your selected profile is set to notify you using the LED. If you are using your device with a smart card, your device is accessing data on the [...]

• On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile is not set to All Alerts Off or Silent . • If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds > Sounds for Contacts . Click a contact alert. Click Phone or Messages . Verify that the Volume[...]

Browser Browser basics Browsing web pages Visit a web page or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the Home screen, click the Browser icon. 2[...]

Move back or forward a web page 1. On a web page, press the Menu key. 2. Click Back or Forward . Refresh a web page 1. On a web page, press the Menu key. 2. Click Refresh . Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or in text and slide view. 1. In a me[...]

Copy an address for a web page, link, or picture Do any of the following: • To copy an address for a web page, press the key > Copy Page Address . • To copy an address for a link, pause on or highlight a link. Press the key > Copy Link . • To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image L[...]

To return the picture to its original size, press the key > Zoom 1:1 . Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want the browser to check the web page for updates periodically. Bookmarks for web pages that have been updated sinc[...]

2. Press the key > Bookmarks . 3. Highlight a bookmark. 4. Press the key > Move . 5. Click the new location. Add, rename, or delete a bookmark folder for web pages 1. On the Home screen, click the Browser icon. 2. Press the key > Bookmarks . 3. Highlight a bookmark folder. 4. Press the key. • To add a bookmark folder, click Add Subfolder[...]

Browser options Change your home page or start page 1. On the Home screen, click the Browser icon. 2. Press the key > Options . 3. In the General section, do one of the following: • To change the home page, in the Home Page field, type a web address. • To use your home page as the start page when you first open the browser, change the Start [...]

3. In the Web Content section, change the Font Size field. 4. Press the key > Save . Set the character encoding for all web pages By default, your BlackBerry® device uses the optimal character encoding for a web page. 1. From the Home screen, click the Browser icon. 2. Press the key > Options . 3. In the Web Content section, change the Defau[...]

Turn on geolocation in the browser If you turn on geolocation in the browser, some web sites might be able to determine your approximate location. 1. On the Home screen, click the Browser icon. 2. Press the key > Options . 3. In the Privacy & Security section, select the Enable Geolocation check box. 4. Press the key > Save . Browser secu[...]

Manage browser security 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS . 3. Set the security options. 4. Press the key > Save . Add a trusted content server If your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted con[...]

available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your device even when your device is not connected to the wireless network. Web applications that use browser push automatically push updates to your device, [...]

Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.) in the web address field Press the Space key. Insert a slash mark (/) in the web address field Press the Shift key and the Space[...]

Troubleshooting: Browser No browser is available on my device Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry® device is connected to the wireless network. I cannot play a song or video on a web page Your BlackBerry® device might not support the size or file format of the song or video fil[...]

Calendar Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments and meetings in a list. Agenda view also displays free time that y[...]

5. Click the trackpad. If you have multiple calendars on your BlackBerry® device, the appointment appears in your default calendar. Schedule a meeting To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless servic[...]

Meetings Schedule a meeting To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. On the Home screen, click the Calendar icon. 2. Press the key > New Appointment . 3. Type[...]

View your calendar when responding to a meeting In a meeting invitation, press the key > View Calendar . To return to the meeting invitation, press the key. Check availability of meeting participants To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact y[...]

If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation. 1. In a meeting invitation, press the key > Delegate . 2. Click a contact. • To send the response wi[...]

3. Type the participant access code. Type a space after the participant access code. 4. Type CCM: and the moderator conference call bridge number. Do not include spaces. 5. Type a lowercase x . Do not include spaces before or after the x. 6. Type the moderator access code. Type a space after the moderator access code. Example If the participant and[...]

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. Synchronize organizer data over the wireless ne[...]

Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry® Desktop Software. For more information about managing[...]

Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services . 3. Change the Calendar (CICAL) field. 4. Press the key > Save . Change how long your device sto[...]

Move to a specific date Press G Troubleshooting: Calendar I cannot schedule appointments that span multiple days If you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days. I cannot set some fields when scheduling appointments If you use IBM® Lotus Notes® , you can only change the Subject, Location, Reminder, and Not[...]

Contacts Contact basics Add a contact • To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact . Type the contact information. Press the key > Save . • To add a contact from a message, call log, or web page, highlight the contact name, number, or email address[...]

3. Press the key. • To edit the information for the contact, click Edit . Change the contact information. Press the key > Save . • To delete a contact, click Delete . Search for a contact in your organization's address book To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature[...]

• To change the contact picture, press the key > Replace Picture . Highlight a picture. Press the key > Select . • To delete the contact picture, press the > Delete Picture . 5. Press the key > Save . About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and mem[...]

The wireless email reconciliation feature is designed to reconcile email between your device and the email application on your computer over the wireless network. When you file or delete email on your device, these email should be filed or deleted in your email application. Likewise, any changes that you make to email in the email application on yo[...]

About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer[...]

• To change a personal distribution list, click Edit Group . Click a contact. Click Add Member , Change Member , or Delete Member . Press the key > Save Group . • To delete a personal distribution list, click Delete Group > Delete . Note: When you delete a contact from a personal distribution list, the contact remains in your contact list[...]

View the number of contacts stored on your device 1. On the Home screen, click the Contacts icon. 2. Press the key > Options . 3. Click a contact list. The Number of Entries field displays the number of contacts that are stored in the contact list. Sort contacts or tasks 1. On the Home screen or in the Applications folder, click the Contacts ico[...]

Clock Get the date and time from the wireless network automatically To perform this task, your BlackBerry® device must be connected to the wireless network. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time . 3. Change the Set Time field to Automatic . 4. Do one of the following: • To recei[...]

Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options . 3. Change the Clock Face field, Stopwatch Face field or Timer Face field. 4. Press the key > Save . Display a second time zone on the clock You can[...]

Change alarm notification options 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Options . 3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. 4. Press the key > Save . Turn on bedside clock mode You can set options for bedside clock mode so[...]

Use the timer 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Timer . 3. Press the key > Set Timer . 4. Set the time. 5. Click OK . • To start or stop the timer, click the start/stop icon. • To reset the timer, click the reset icon. The timer continues to count down after you exit the Clock ap[...]

Tasks and memos Create a task or memo 1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon. • To create a task, click Add Task . Type the task title and fill in the details, such as the due date and recurrence. • To create a memo, click New Memo . Type a title and the memo. 2. Press the key > Save . Send [...]

Show tasks in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions . 3. Select the Show Tasks check box. 4. Press the key > Save . Synchronizing tasks and memos About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contact[...]

If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. About backing up and restoring device data If you have installed the BlackBerry® Desktop Software on your computer, you can bac[...]

Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo [...]

Typing Typing basics Highlight, cut, copy, or paste text To perform this task, you must use the slide-out keyboard. 1. Press and hold the key and click the trackpad. • To highlight text character by character, on the trackpad, slide your finger left or right. • To highlight text line by line, on the trackpad, slide your finger up or down. 2. Pr[...]

Typing input methods Switch typing input methods when you are typing To perform this task, you must be using your BlackBerry® device in portrait view with the touch screen keyboard. You can switch between the SureType keyboard, the multi-tap keyboard, and the full keyboard. When you are typing, press the key > Enable <typing input method>[...]

• To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on the screen. • To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen. For example, to type run , you would press the R key once, [...]

3. Select the Key Tone check box. 4. Press the key > Save . Turn off trackpad sounds 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Trackpad Sensitivity . 3. Change the Audible Roll field to Mute . 4. Press the key > Save . To turn on trackpad sounds again, change the Audible Roll field to Click .[...]

• To stop checking spelling, press the key > Cancel Spell Check . Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® device to [...]

2. Click Typing and Input > Typing . 3. For a keyboard, click Advanced Style Options . 4. Clear the Typing check box. 5. Change the Email field to Off . 6. Press the key > Save . AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can be replaced with an Au[...]

Undo an AutoText change If the AutoText feature changes a word that you do not want to change, you can undo the change. To undo an AutoText change when you are typing, press the key twice. Typing shortcuts for the touch screen keyboard Depending on the typing input language that you are using, some shortcuts might not be available. Show the keyboar[...]

Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key. Capitalize a letter Press and hold the letter key until the capitalized letter appears. Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock, press the Left Shift[...]

Keyboard Change the keyboard layout 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard . 3. Change the Keyboard Layout field. 4. Press the key > Save . Change the default keyboard for portrait view You can set your BlackBerry® device to use the reduced keyboard or full keyboard by default when [...]

Set the cursor speed 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard . 3. Change the Key Rate field. 4. Press the key > Save . Turn on key tones 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard . 3. Select the Key Tone check box. 4. Press t[...]

Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following: • If you have not done so, assign an application to the key. • Verify that you did not delete the application that you assigned to the key. User Guide Keyboard 180[...]

Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry® device in French, but type message[...]

Delete a language You can delete languages that you do not use to increase the amount of space available. 1. On the Home screen or in a folder, click the Setup icon. 2. Click Languages > Language Removal . 3. Select the languages you want to keep. 4. Click Update . Any languages that you do not select are deleted from your BlackBerry® device. T[...]

Screen display Set options for backlighting 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display . 3. Do any of the following: • To change the brightness of the backlight for the screen, change the Backlight Brightness field. • To change the length of time that the backlight stays on when you are no[...]

Find or hide an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following: • To see all your application icons, press the key > All . • To hide an application icon, highlight the icon. Press the key > Hide . • To show all hidden application [...]

2. Click Screen/Keyboard . 3. Set the LED Coverage Indicator field to On . 4. Press the Menu key. 5. Click Save . When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off wireless coverage notification, set the LED Coverage Indicator field to Off . Use grayscale or reverse contrast for the screen [...]

3. Press the key > Download Themes . Troubleshooting: Display My display changed Depending on your theme, display options such as icons, fonts, and your Home screen background, might change when you switch themes. No application opens when I press a Convenience key Try the following: • If you have not done so, assign an application to the key.[...]

GPS technology Depending on your wireless service provider, this feature might not be supported. About GPS technology Depending on your wireless service provider, this feature might not be supported. You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications and location-based services. Lo[...]

Get your GPS location Depending on your wireless service provider and wireless network, this feature might not be supported. To perform this task, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver, if your device does not have an internal GPS receiver. 1. On the Home screen or in a folder, click the Options icon. 2. Cli[...]

Troubleshooting: GPS technology I cannot use GPS technology Try performing the following actions: • If you are outdoors, move away from buildings and expose your device to open sky. • If you are indoors, move close to a window. • If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth ena[...]

Maps Map basics View a location on a map 1. On the Home screen, click the Maps icon. 2. On a map, press the key > Find Location . 3. Do one of the following: • To search for a point of interest such as a business or landmark, in the drop-down at the top right of the screen, click Business . Type the information for the point of interest in the[...]

• To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth® enabled GPS receiver, set the Start field to My Location . • To specify the location that you are currently viewing on a map, set the Start field to Use center of map . If you are viewing a bookmarked location, click Use [...]

Clear a map When you clear a map, any route information displayed on the map no longer appears. On a map, press the key > Clear Map . Add a bookmark for a location or route 1. On the Home screen, click the Maps icon. 2. On a map, press the key > Add As Favorite > OK . Rename a bookmark for a location or route 1. On the Home screen, click t[...]

Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings . 3. Change the GPS Source field. 4. Pres[...]

Applications About multitasking Your BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact. While you are playing a song, you might wa[...]

About adding applications Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software , or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com fro[...]

For more information about social networking applications, visit www.blackberry.com/support . If you need help using a social networking application, you can find answers in the application by pressing the Menu key and clicking Help on your device. About instant messaging applications You can download instant messaging applications for your BlackBe[...]

View the size of an application database 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Status . 3. Press the key > Database Sizes . Troubleshooting: Applications I cannot add, update, or return to the previous version of an application If your email account uses a BlackBerry® Enterprise Server, your organiza[...]

BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry® Device Software for one of the following reasons: • to access new applications and features • to resolve a technical issue • your wireless service provider requires you to update the BlackBerry Device Software You might be able [...]

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue. 1. On the Home screen, click the Wireless Updat[...]

Update the BlackBerry Device Software using the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corru[...]

Manage Connections Manage Connections basics Wireless networks that your device connects to For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and Product Information booklet for your device. BlackBerry device Networks BlackBerry® Torch™ 9800 smartphone • GSM® (including GPRS, EDGE) • [...]

Indicator Description Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth® connection is turned on, and you are connected to a Bluetooth enabled dev[...]

Mobile network Roaming About roaming and international roaming In most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, [...]

• To turn on or turn off data service, change the Data Services field. • To turn on or turn off data service when roaming, change the While Roaming field. • To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt . 4. Press the Menu key. 5. Click Save . Preferred wireless [...]

2. Click Mobile Network Options . 3. Press the Menu key. 4. Click My Preferred Network List . 5. Highlight a wireless network. 6. Press the Menu key. 7. Click Delete . 8. Press the Menu key. 9. Click Save . Change the order of preferred wireless networks To perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network. [...]

4. Press the key > Save . When your BlackBerry® device is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator check box. Troubleshooting: Mobile network I cannot connect to the mobile network Try the following actions: • If your BlackBerry® device us[...]

Wi-Fi technology Depending on your BlackBerry® device model, the Wi-Fi® feature might not be supported. About connecting to a Wi-Fi network With Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your device uses the Wi-Fi netwo[...]

Connect to a Wi-Fi network manually If you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi > Other Ways to Connect > Manually Connect to Network . 3.[...]

Options for saved Wi-Fi networks Common options Option Description Name Type a display name for the Wi-Fi® network. SSID Type the Wi-Fi network name. Security Type Set the security type that the Wi-Fi network supports. Band type Set the Wi-Fi network type. If you do not know the network type, do not change this field. SSID broadcasted Set whether [...]

Option Description Passphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network. WPA/WPA2 Enterprise options These options appear if you choose the WPA/WPA2 Enterprise security type. Option Description Enterprise Sub-Type If necessary, set the enterprise security method for the Wi-Fi network. Username If n[...]

UMA connection settings Depending on your wireless service provider, this feature might not be supported. For more information, contact your wireless service provider. About using UMA with a Wi-Fi network If your wireless service provider supports UMA (also known as GAN) and you subscribe to this service, you might be able to make calls, visit web [...]

Turn on or turn off a network connection, 16 Connect to a Wi-Fi network, 19 Connect to a Wi-Fi network manually, 208 Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth® technology is designed to enable you to establish a wireless connection between your BlackBerry® device and a Bluetooth enabled device, such as [...]

Related topics Turn on Bluetooth technology, 19 Connect to a paired Bluetooth enabled device To perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetooth enabled device. Your BlackBerry device might attempt to connect to the Bluetooth enabled device automatically when Bluetooth techno[...]

Turn on Bluetooth technology, 19 Send a media file You can only send media files that you added. 1. On the Home screen, click the Media icon. 2. Click a media type. 3. Click a category. 4. Highlight a media file. 5. Press the key. • To send a picture file, click Send or Share . Click a message type. • To send an audio or video file, click the s[...]

Option Description A/V Remote Control (AVRCP) This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device. Data Transfer This service allows you to connect your BlackBerry device to Bluetooth enabled devices that suppor[...]

Restrict outgoing calls 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Bluetooth Options . 3. Press the key > Options . 4. Set the Allow outgoing calls field to Never or If Unlocked . 5. Press the key > Save . Make your BlackBerry device discoverable If you make your [...]

To turn on the prompt again, set the Trusted field to Prompt . Set the message types that your Bluetooth enabled car kit notifies you of To perform this task, your Bluetooth® enabled car kit must support the Message Access Profile (MAP). For more information about using Bluetooth technology with your car, see the documentation that came with your [...]

Troubleshooting: Bluetooth technology I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined. On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000 . My list of paired Bluetooth enabled devices does not appear[...]

Power and battery Turn off your device Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. • If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the key. • If you have set your device to turn on and turn off auto[...]

• Keep your battery connections clean. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device. • Set backlighting to remain on for a shorter period of time and lower its brightness. • Turn off the connection to a wireless network when you are not in a wireless coverage area. • Switch your [...]

Memory and media cards About media cards Depending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extend the memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your device, s[...]

About compression Compression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. When compression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on. If both compression and encryption[...]

Best practice: Conserving memory on your device Try to maintain at least 400 KB of application memory on your BlackBerry® device. To use less memory, try changing options for email messages, calendar entries, and media files. Consider the following guidelines: • Reduce the amount of time that your device stores email messages and calendar entrie[...]

Search Search for an item You can search for organizer items, pictures, videos, help topics, and more on your BlackBerry® device. You can also choose to expand your search to the Internet. 1. On the Home screen, in the upper-right corner, click the search icon. 2. Type your search terms. To stop a search, press the key twice. Set the types of item[...]

Message search criteria Field Description Advanced Search Criteria Specify whether you search for messages that are on your BlackBerry® device or for messages that are in an email application on your computer. Name Specify one or more contacts or email addresses that your device should search for in messages. To widen the search, you can also spec[...]

• To start a new search, click Search by . CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or the email application on your computer. Search for text in a message, in a file, or on a web page To search for text in a presentation, you must view the presentation in text view or i[...]

• To delete the contact lookup results, click Delete Lookup . • To start a new contact lookup, click Lookup . Search shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for an item on your BlackBerry® device Start typing on the Home screen. Search for a contact in a list of contact[...]

SIM card Depending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card. About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book to access contacts that you have added to your SIM card. The SIM card p[...]

Change or delete a SIM card contact 1. In the contact list, press the key > SIM Phone Book . 2. Highlight a contact. • To change a SIM card contact, press the key > Edit . Change the contact information. Press the key > Save . • To delete a SIM card contact, press the key > Delete . Store text messages on your SIM card Depending on [...]

Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card . 3. Press the key &g[...]

Security Security basics About the device password If you type your BlackBerry® device password incorrectly, you might be prompted to type blackberry before you can continue. When you try to type your password again, the characters that you type appear on the screen. If you exceed the number of allowed password attempts, your device deletes all yo[...]

Lock the screen You can lock the screen to avoid pressing it accidentally. If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. Press the Lock key on the top left of your BlackBerry® device. T[...]

Change a password in the password keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Open . 4. Change the password information. 5. Press the key > Save . Add a password to the password keeper 1. On the Home screen or in the Applications folder, click the Pass[...]

Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password . To clear the clipboard, press the key > Clear Clipboard . Note: Passwords are not encrypted when they are on the clipboard. Prevent password copying 1. On the Home sc[...]

About encrypting data on your device When encryption for data on your BlackBerry® device is turned on, your device uses a private key to encrypt data as it is stored on your device, including data that your device receives when it is locked. Your device decrypts data as you access it. You can set encryption to include or exclude your contacts. If [...]

Set encryption strength If encryption of data that is stored on your BlackBerry® device is turned on, you can set the strength of the encryption that your device uses to protect data that you receive when your device is locked. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Encryption . 3. Change the Strength [...]

Turn on memory cleaning 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning . 3. Select the Enable check box. 4. Press the key > Save . Change when your device deletes sensitive data from the temporary device memory 1. On the Home screen or in a folder, click the Op[...]

About certificates A certificate is a digital document that binds the identity and public key of a certificate subject. If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from a certificate authority profile that is provided by your administrator. The certi[...]

Indicator Description A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrollment request is pending approval from the certificate authority. Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to[...]

Certificate servers For more information about certificate servers and advanced security options, visit www.blackberry.com/docs/smartphones . Click your BlackBerry® device model and view the User Guide. Add a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Cert[...]

3. Press the key > Change Key Store Password . Synchronize the key store password with the device password If you synchronize the key store password with your BlackBerry® device password, when you change your device password, the key store password changes to match it automatically. 1. On the Home screen or in a folder, click the Options icon. [...]

VPN settings Depending on the options that your administrator has set for you, this feature might not be supported. About VPN profiles A VPN profile contains the information that you require to log in to your organization's network over VPN. If you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access[...]

1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > VPN . 3. Highlight a VPN profile. 4. Press the key > Edit . 5. Change the Software Token Serial Number field. 6. Press the key > Save . About software tokens You might need a software token to log in to a VPN. If you have a Wi-[...]

Reset connection permissions for third-party applications 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management . 3. Press the key > Edit Default Permissions . 4. Press the key > Reset All Firewall Prompts . 5. Press the key > Apply Defaults to All . About direct Internet connections for [...]

• To set permissions for all third-party applications, press the key > Edit Default Permissions . 3. Expand Connections , Interactions , or User Data . 4. Change the permission fields. 5. Press the key > Save . Turn off a prompt for a third-party application connection 1. On the Home screen or in a folder, click the Options icon. 2. Click D[...]

My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you to make an emergency call when you type your device password. To continue typing your device password, press the Escape key. User Gu[...]

Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless network to add an additional service or application to your device. If your email account uses a BlackBerry® Enterprise Server, you can also receive s[...]

• To delete all diagnostic reports, click Delete All . Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.[...]

Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. On t[...]

Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry® device and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email betwe[...]

4. Change the Delete On field to Mailbox & Handheld . 5. Press the key > Save . It takes a short period of time for email to be deleted over the wireless network. Related topics Delete messages, 65 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your compu[...]

3. If the Message Services field appears, set this field to the appropriate email account. 4. Change the On Conflicts field. 5. Press the key > Save . Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict res[...]

Troubleshooting: Synchronization Email is not reconciling over the wireless network Try the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that wireless email reconciliation is turned on. • Reconcile email manually. On the Home screen, click the Messages icon. Press the key > Reconc[...]

Accessibility options About accessibility options BlackBerry® devices include many features that facilitate use by persons with disabilities. For more information about accessibility options, visit www.blackberry.com/accessibility . Screen accessibility options Display closed captions in videos You can turn on closed captioning so that text displa[...]

Audio and phone accessibility options Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your device. 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility[...]

3. Change the Mode Enabled field to Telecoil . 4. Press the key > Save . The H-T telecoil indicator appears at the top of the Home screen. TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support When you turn on TTY support and you connect your BlackBerry® device to a TTY device that opera[...]

"Call <contact name> <phone number type>" Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work phone number and a mobile phone number, you can say "Call <contact name> work" to call the work phone number. "Call extension &[...]

• To select the highlighted suggestion and start typing a new word, press the Enter key. • To select the highlighted suggestion and continue typing the same word, click the word. • To ignore the suggestions, keep typing. Predict words as you type You can set your BlackBerry® device to display a list of suggested words as you type. 1. On the [...]

Calculator Use the calculator If you are using your BlackBerry® device in landscape view, there are additional functions available for use. On the Home screen or in the Applications folder, click the Calculator icon. • To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® device keyboard. • If you a[...]

BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that you destroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle. If the ball hits the paddle, a brick, or the top of the game board 50 [...]

BrickBreaker scoring Catching a capsule: 50 points Shooting a brick with the gun: 50 points Hitting a brick with the ball: 10 points Shooting a brick with the laser: 10 points Damaging a brick with a bomb: 5 points Play BrickBreaker • To move the paddle, slide your finger left or right on the trackpad. • To release the ball in catch mode, press[...]

Set the paddle speed 1. On the Home screen or in the Games folder, click the BrickBreaker icon. 2. Press the key > Options . • To set the paddle speed, set the Paddle movement speed field. • To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box. 3. Press the key > Save . User Guide BrickBreak[...]

Word Mole game Word Mole game basics About the Word Mole game The object of the Word Mole® game is to form words using the letters in the garden. If you form a word using letters that are directly above, below, or beside each other in the garden, you receive new letters which you can use to form new words. Otherwise, holes appear in the garden, ma[...]

Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonus letters in a single word. Star bonus letters: Use star bonus letters in a word to gain bonus points. Time bonus letters: Use time bonus letters in a word to gain bonus time. Adjust the volume • To increase the volume, press the[...]

Multiplayer games Invite a player 1. On the Home screen, in the Games folder, click the Word Mole icon. 2. Click New Game > Multiplayer > Invite . 3. Click a contact. 4. Click OK . When a player accepts an invitation, a green indicator appears beside their screen name. To start the game, click Start Game . Accept an invitation In the Word Mol[...]

Check the stats for a player 1. On the Multiplayer Game Setup screen, click a player. 2. Click Show Stats . Remove a player To perform this task, you must be the game organizer. 1. On the Multiplayer Game Setup screen, click a player. 2. Click Remove Player . Troubleshooting: Word Mole I cannot connect to a multiplayer game Try performing the follo[...]

Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software, or a device tha[...]

DSML Directory Service Markup Language DSML certificate server A BlackBerry® device uses a DSML certificate server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module EAP-TLS Extensible Authentication [...]

Lightweight Directory Access Protocol LDAP certificate server A BlackBerry® device uses an LDAP certificate server to search for and download certificates and PGP® keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry device to [...]

public key A public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificat[...]

Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security User Guide Glossary 271[...]

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