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Bosch Appliances 3 manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Bosch Appliances 3. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Bosch Appliances 3 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Bosch Appliances 3 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Bosch Appliances 3 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Bosch Appliances 3
- nom du fabricant et année de fabrication Bosch Appliances 3
- instructions d'utilisation, de réglage et d’entretien de l'équipement Bosch Appliances 3
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Bosch Appliances 3 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Bosch Appliances 3 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Bosch Appliances en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Bosch Appliances 3, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Bosch Appliances 3, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Bosch Appliances 3. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    Supplier Logistics Manual | Release 3.0 Supplier Logistics Manual Logistics Requirements of Bosch Group Release 3.0[...]

  • Page 2

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 2(35) Contents Preambl e ....................................................................................................................... ...........5 1. Informati on Logist ics ...........................................................................[...]

  • Page 3

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 3(35) 2.1.1 Returnable Packaging .............................................................................................15 2.1.2 Disposable Packaging .............................................................................................16 2.2 Hand[...]

  • Page 4

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 4(35) 3.6 Security in tr ansportation of goods.................................................................... 26 4.0 Logistics Quality .......................................................................................................... .....28 4.1 S[...]

  • Page 5

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 5(35) Preamble Competition in national and international markets has become significantly tougher in recent years. The increased individuality of our customers plac es high requirements on our business, and as a result also on the logistics functions, i n term[...]

  • Page 6

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 6(35) 1. Information Logistics Communication between SUPPLIER and BOSCH is the basis of a successful cooperation. The preconditions for this are: Prompt, proactive notification of changes in all matters relating to supplier relations (agreements, processes etc[...]

  • Page 7

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 7(35) 1.2.1 Classical EDI For the interchange of ordering data BOSCH uses the following industry standards: REGION STANDARD A. Europe VDA, ODETTE, EDIFACT B. North America AIAG, EDIFACT C. South America RND,EDIFACT D. South Africa VDA, ODETTE, EDIFACT E. Austr[...]

  • Page 8

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 8(35) The procurement control concepts KANBAN, DCM and VMI,are supported by a web based Inventory Collaboration Tool provided by the company SupplyOn. Release Process Release Orders are transmitted on a rolling basis. They are updated regularly and generally c[...]

  • Page 9

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 9(35) The use of stock movement transactions (in particu lar for consignment arrangements) and self-billing invoice procedures should be agreed specific to location. On specific request of BOSCH, SUPPLIER must use forwarding advice (transport advice), while us[...]

  • Page 10

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 10(35) 1.3 Order Processing SUPPLIER receives yearly volumes as non-binding forecast. Based on this, SUPPLIER has to make sure - that production capacity corresponds to this volume and - that sub-suppliers are able to deliver material accordingly. 1.3.1 Execut[...]

  • Page 11

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 11(35) 5. Check the possibility of partial delivery 6. Premium freight capabilities and timing 7. Escalation of the problem inside its company If no mutually agreed solution can be found, involvement from the highest levels within SUPPLIER’s organization wil[...]

  • Page 12

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 12(35) With VMI, as a rule, gross demands (= production demands) are transmitted instead of delivery call- offs. SUPPLIER will control the delivery to assure VMI stock to be between the agreed min/ max limits (see also 1.2.3). In VMI process material and produ[...]

  • Page 13

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 13(35) 2. Packaging Logistics 2.1 Specification of Packaging Packaging is specified between BOSCH and SUPPLIER in accordance with ecological, economic and qualitative criteria which are stipulated in a Bosch catalogue of requirements. Within the start of t he [...]

  • Page 14

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 14(35) REGION Requirements FOR DELIVE RIES FROM OTHE R REGIONS TO ... (according to actual IPPC Status) A. Europe IPPC Standard; debarked wood Remark: Requirements d o es not apply to packaging material s ma de of solid wood from European countries which a re [...]

  • Page 15

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 15(35) Official plant health certificate Other applicable documents: REGION DOCUMENT S A. Europe VDA 4500 (small load carrier ["KLT"] system) VDA 4902 (barcode labels) ESD standards laid down in DIN EN 61340-5-1 EU packaging directives DIN EN 13427 ?[...]

  • Page 16

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 16(35) conductive ) Special process: C,-R-KLT, cover related VDA 4500, plastic pallets It is necessary that the boxes are stor ed and are arranged to assure non dama ge d sea and airfreight. D. South Africa CHEP and TRENSTAR E. Australia CHEP, CEVOL Stillages [...]

  • Page 17

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 17(35) D. South Africa Corrugated board to DI N 5 5468 E. Australia Plastic, Card board, Trays (Polystyrene) F. Asia Preferred packaging materials to be defi ned with according BOSCH custo mer plant – except for: - Hong Kong Wooden pallets - Malaysia Paper P[...]

  • Page 18

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 18(35) - Malaysia Plastic Spool for PgW (Power Tools division) Unless otherwise agreed the SUPPLIER shall receive returnable packaging only to cover a defined inventory level (generally 3 days) of the product without any charge for their use (basic: future dem[...]

  • Page 19

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 19(35) confirmed the stock balance quoted. Quantity discr epancies shall be eliminated by SUPPLIER with the assistance of the responsible BOSCH packaging planner and /or the EDL. In this context and in the case of complaints (for example caused by quantity dif[...]

  • Page 20

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 20(35) charged to each supplier involved according to its respective proportion of the total q uantity of returnables used. 2.2.5 Cleaning Empties must meet the necessary degree of cleanliness of the product or to the Bosch specificat ion. Responsibility there[...]

  • Page 21

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 21(35) 3. Dispatch Logistics Within the framework of the production system (BPS) implemented by Bosch the target is to transition from two-stage inventory levels to supply chain m anagement without inventory levels. In addition to classic transportation concep[...]

  • Page 22

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 22(35) 3.1.2 Premium Freight Premium freight is usually organized by SUPPLIER. SUPPLIER shall agree with the receiving BOSCH plant on the carriers to be used. The costs of premium freight shall be borne by the responsible PARTY. Where BOSCH bears the cost, a p[...]

  • Page 23

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 23(35) Available label pockets must be used. Tags must be attached to returnable packaging by means of easily removable, residue-free adhesive spots or adhesive tape. Tags must not be glued onto returnable packaging. In the case of deliveries in "KLT"[...]

  • Page 24

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 24(35) - Quantity per packing unit - Name of SUPLLIER/ SUPPLIER number - Batch identification According to the KANBAN process agreed with the plant, KANBANS cards have to be attached at the containers by the supplier The KANBAN cards are provided by Bosch (e.g[...]

  • Page 25

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 25(35) - Address of SUPPLIER - BOSCH SUPPLIER number (as on the delivery call-off) - Collection date and time Delivery address: - Destination/ unloading point - Delivery date Consignment data: - Quantity, type of shipping units, where appropriate load meter - [...]

  • Page 26

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 26(35) Usage identification (optional) BOSCH part number, incl. quantity and type of packaging (e.g. “KLT”, parcel, Euro pallet) Number of exchange pallets used per order Delivery note number Order number / blanket order number Batch number and, where appr[...]

  • Page 27

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 27(35) resulting requirements. For Airfreight only the cooperation with "regulated representatives" is allow ed. Alternatively the cooperation with service provider s is allowed who do not have the admittance to the "regulated representative&quo[...]

  • Page 28

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 28(35) 4.0 Logistics Quality 4.1 Supplier Performance Assessment (LEB) − Logistics The aim of Supplier Performance Assessment (LEB) is to provide an objective overall analysis of the purchase decision. It also provides a systematic, comprehensive assessment [...]

  • Page 29

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 29(35) Logistics complaints are recorded and evaluated according to the category of failure (see attach ment 2) and the costs incurred. In the event of non-conformance with the standards set out in the Supplie r Logistics Manual, or the site-specific standards[...]

  • Page 30

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 30(35) 5. Outlook BOSCH is continuously striving to improve its in coming and outgoing logistics processes. This means that the requirements placed on suppliers will continue to ch ange in future. The goal is to formulate standardized requirement s and to limi[...]

  • Page 31

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 31(35) 6. Abbreviations 3PL Third Party Logistics: Integrated external logistics service provider (transport and/ or warehousing) ABS Acrylonitrile-butadiene-styrene AIAG Automotive Industry Action Group ASN Advanced Shipping Notice AT Working day BPS Bosch Pr[...]

  • Page 32

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 32(35) Milkrun transportation concept with predetermined routes and regular transport intervals ODETTE Organization for Data Exchange by Tele Transmission in Europe PE Polyethylene PP Polypropylene PPS Production planning system PS Polystyrene PVC Polyvinyl ch[...]

  • Page 33

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 33(35) 7. Attachments Attachment 1 Supplier Result Assessment (LEB) : Criteria of the logistics result (LR) Attachment 2 Categories of logistics complaints[...]

  • Page 34

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 34(35) Attachment 1: Supplier Result Asse ssment (LEB): Logistics Result (LR) (Assessment Period till 31.12.2006) The current valid LEB is availabl e from the responsible RB contact.[...]

  • Page 35

    Bosch Supplier Logisti cs Manual, Release. 3.0 Robert Bosch GmbH, CP/LOG, 07.05.2007 Page 35(35) Attachment 2: Categories/subcate gories of logistics complaints Quantity differencess (MD): - Higher than ASN / delivery note - Lower than ASN / delivery note Delivery notes (LP): - No ASN at delivery - incorrect /missing DN data - deviation between ASN[...]