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Cisco Systems 12 SP+ manuel d'utilisation

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Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Cisco Systems 12 SP+. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Cisco Systems 12 SP+ ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Cisco Systems 12 SP+ décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Cisco Systems 12 SP+ devrait contenir:
- informations sur les caractéristiques techniques du dispositif Cisco Systems 12 SP+
- nom du fabricant et année de fabrication Cisco Systems 12 SP+
- instructions d'utilisation, de réglage et d’entretien de l'équipement Cisco Systems 12 SP+
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Cisco Systems 12 SP+ ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Cisco Systems 12 SP+ et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Cisco Systems en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Cisco Systems 12 SP+, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Cisco Systems 12 SP+, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Cisco Systems 12 SP+. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    CH A P T E R 42-1 Cisco CallManager Administration Guide 78-13310-01 42 Cisco IP Phone Configuration Cisco IP phones as full-featured telephon es can plug dire ctly into your IP network. Y ou can use the Cisco CallManag er Administration phone co nfiguration panes to con figure the following Cisco IP pho nes and devices: • Cisco IP Phone 7900 Fam[...]

  • Page 2

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-2 Cisco CallManager Administratio n Gu ide 78-13310-01 Configuring Cisco IP Phones Y ou can add phones to the Cisco CallMan ager database automatically using auto-re gistration, manually using the phone conf iguration panes, or in groups with the Bulk Administratio n T ool (B A [...]

  • Page 3

    42-3 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Displaying the MAC Address of a Phone The Media Access Control (MAC) addre ss comprises a unique, 12-character , hexadecimal number t hat identifi es a Ci sco IP phone or other hardware de vice. Locate the number on a label on[...]

  • Page 4

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-4 Cisco CallManager Administratio n Gu ide 78-13310-01 Adding a Phone Before a Cisco IP phone can be used, you must use this procedure to add the phone to Cisco CallManager . Y ou can also use this proced ure to conf igure H.323 clients or CTI ports. H .323 clients can be Symbol[...]

  • Page 5

    42-5 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Once you add a Cisco IP phone to Cisco CallManager Administration, informa tion from t he RIS D ata Collec tor serv ice disp lays on th e Phone Config uration pane. When a v ailabl e, the I P address of t he de vice an d the n[...]

  • Page 6

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-6 Cisco CallManager Administratio n Gu ide 78-13310-01 • Cisco IP Phones , Cisco CallManag er System Guide • Phone Conf iguration Checklist , Cisco CallManager System Guide Copying an Existing Phone If you want t o manually add se ve ral similar phones to the Cisco CallManag[...]

  • Page 7

    42-7 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Related Topics • Cisco IP Phone Conf iguration, page 42-1 • Finding a Phone, page 42-26 • Adding a Phone, page 42-4 • Resetting a Phone, page 42-7 • Updating a Phone, p age 42-9 • Deleting a Phone, p age 42-10 • [...]

  • Page 8

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-8 Cisco CallManager Administratio n Gu ide 78-13310-01 Figur e 42-2 Find and Li st Ph on es P ane Step 3 Check the check boxe s next to the phones you w ant to reset. T o select all of the phones on the pane, ch eck the check box in the match ing records title b ar . Step 4 Clic[...]

  • Page 9

    42-9 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Updating a Phone Perform the follo wing pro cedure to update a Cisco IP phone from Cisco CallManager . Procedure Step 1 Choose De vice > Phone . The Find and List Pho nes pane di splays. Step 2 Enter search criteria to loca[...]

  • Page 10

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-10 Cisco CallManager Administratio n Gu ide 78-13310-01 Deleting a Phone Perform the follo wing procedure to delete a Cisco IP phone from Cisco Cal lManager . Procedure Step 1 Choose De vice > Phone . The Find and List Pho nes pane di splays. Step 2 Enter search criteria to l[...]

  • Page 11

    42-11 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Related Topics • Cisco IP Phone Conf iguration, page 42-1 • Finding a Phone, page 42-26 • Adding a Phone, page 42-4 • Cisco IP Phones , Cisco CallManag er System Guide • Phone Conf iguration Checklist , Cisco CallMa[...]

  • Page 12

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-12 Cisco CallManager Administratio n Gu ide 78-13310-01 Phone Configuration Settings T able 42-1 describes the av ailable settin gs on the Phone Conf iguration pane. Note The Product-Specific Conf iguration sect ion contains model-specific f ields defined by the phone manufactur[...]

  • Page 13

    42-13 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones De vice Pool Choose the de vice pool t o which you want th is phone assigned. The de vice pool def ines sets of common characteristics for de vices, such as re gion, date/time group, and Cisco CallManager group fo r auto-regi[...]

  • Page 14

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-14 Cisco CallManager Administratio n Gu ide 78-13310-01 User Hold Audio Source T o specify the audio source pl ayed when a user initiates a hold action, click the dr op- down arro w and choose an audio source from th e list that displays. If you do not choose an audio source, Ci[...]

  • Page 15

    42-15 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Phone Button T emplate Choose the appropriat e phone b utton template. The phone b utton template determines th e conf iguration of butt ons on a phone and identif ies which feature (l ine, speed dial, and so o n) is used for[...]

  • Page 16

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-16 Cisco CallManager Administratio n Gu ide 78-13310-01 Outgoing Caller ID Patt ern Enter the number to send as Caller ID for outgoing call s. For e xample, in North America: • NNNXXXX = V ariable Call er ID, where XXX X is equal to an extensio n number or directory number (X [...]

  • Page 17

    42-17 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Media T ermination Point Required If a media te rminat ion poin t is used t o impleme nt features that H.323 does not support (such as hold and transfer), check the Media T ermination Point Required check box. If a media term[...]

  • Page 18

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-18 Cisco CallManager Administratio n Gu ide 78-13310-01 Idle Enter the URL to display on the Cisco IP Phone 7960 and Cisco IP Phone 7940 LCD when the phone has n ot been used for the time specif ied in Idle T imer field. F or example, you can display a logo on the L CD when th e[...]

  • Page 19

    42-19 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Proxy Server Enter the host and port (for exampl e, proxy .cisco.com:80) used to proxy HTTP request s for access to non-local host addresses from the phone HTTP client. If the phone receiv es a URL such as www .cisco.com in a[...]

  • Page 20

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-20 Cisco CallManager Administratio n Gu ide 78-13310-01 Configuring Speed Dial Buttons Y ou can confi gure spee d-dial b uttons for phones in the Cisco CallManager Administration if you w ant to pro vide speed dial b uttons for users or if y ou are confi guring phones that do no[...]

  • Page 21

    42-21 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Related Topics • Cisco IP Phone Conf iguration, page 42-1 • Resetting a Phone, page 42-7 • Adding a Directory Number , page 42-28 • Updating a Director y Number , page 42-29 • Cisco IP Phones , Cisco CallManag er Sy[...]

  • Page 22

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-22 Cisco CallManager Administratio n Gu ide 78-13310-01 Speed Dial Configuration Settings T able 42-2 describes the speed-dial b utton conf iguration settings. Related Topics • Cisco IP Phone Conf iguration, page 42-1 • Adding a Directory Number , page 42-28 • Updating a D[...]

  • Page 23

    42-23 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Subscribing to a Service Perform the follo wing steps to subscribe to ne w services for a phone. Before You Begin Add the services to Cisco CallM anag er . For more information, see t he “ Adding a Cisco IP Phone Service”[...]

  • Page 24

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-24 Cisco CallManager Administratio n Gu ide 78-13310-01 Updating Services Perform the follo wing steps to update a se rvice. Y ou can update the service name and service parameter values, if necessary . Procedure Step 1 Choose De vice > Phone . The Find and List Pho nes pane [...]

  • Page 25

    42-25 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Unsubscribing from a Service Perform the follo wing steps to unsubscribe from a service. Procedure Step 1 Choose De vice > Phone . The Find and List Pho nes pane di splays. Step 2 Enter search criteria to locat e a s pecif[...]

  • Page 26

    Chapter 42 Cisco IP Phone Configuration Finding a Phone 42-26 Cisco CallManager Administratio n Gu ide 78-13310-01 Finding a Phone Because you might ha v e thousands of Cisco IP phones in your netw ork, Cisco CallManager lets you sear ch for p hon es based on specif ied criteria. F ollo w these step s to sear ch for a spec if ic Cisco IP phone in t[...]

  • Page 27

    42-27 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Step 7 T o vie w the ne xt set of d iscov ered de vices, cl ick Next . Note Y o u can delete or reset multiple phones from the Find and Li st Phones pane by ch ecking the check boxes ne xt to the appr opriate phones and cli[...]

  • Page 28

    Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers 42-28 Cisco CallManager Administratio n Gu ide 78-13310-01 Adding a Directory Number Follo w th ese instructions to add a directory numb er to a specif ic phone. Y ou can configure the call waiting, call forw ard, and call pickup phone features while adding the directory number .[...]

  • Page 29

    42-29 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Related Topics • Cisco IP Phone Conf iguration, page 42-1 • Finding a Phone, page 42-26 • Adding a Phone, page 42-4 • Deleting a Directory Number, page 42-30 • Updating a Director y Number , page 42-29 • Directo[...]

  • Page 30

    Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers 42-30 Cisco CallManager Administratio n Gu ide 78-13310-01 Step 5 Update the appropriate sett ings as described in Ta b l e 4 2 - 3 . Step 6 Click Update . Step 7 Click Restart De vices . Related Topics • Cisco IP Phone Conf iguration, page 42-1 • Finding a Phone, page 42-26 [...]

  • Page 31

    42-31 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Step 4 From the Directory Numbers li st, choose the line you w ant to delete. The Directory Number conf iguration pane disp lays. Step 5 Click Delete . A message appears verifying that you want to delete the line. Step 6 Cl[...]

  • Page 32

    Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers 42-32 Cisco CallManager Administratio n Gu ide 78-13310-01 Directory Number Configuration Settings T able 42-3 describes the fields a v ailable on the Di rectory Number Conf iguration Settings pane. T able 42-3 Direct ory Number Configuration Set tings Field Description Directory[...]

  • Page 33

    42-33 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Calling Search Space Choose the approp riate calling search space. A calling search space comprises a collec tion of partitions that are searched for numbers called from this directory number . The va lue you choose applies[...]

  • Page 34

    Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers 42-34 Cisco CallManager Administratio n Gu ide 78-13310-01 Forw ard Busy Enter the directory number to which a call is forw arded when the line is in use. Y o u can enter any dialable phone number , includin g an outside destination. The va lue you enter applies to all de vices u[...]

  • Page 35

    42-35 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Calling Search Space Choose the calling search space to use w hen forwarding to the specif ied destination. Y ou can conf igure calling search space for Forward All, Forward Busy , Forward No Answer , and Forw ard on Failur[...]

  • Page 36

    Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers 42-36 Cisco CallManager Administratio n Gu ide 78-13310-01 Related Topics • Cisco IP Phone Conf iguration, page 42-1 • Resetting a Phone, page 42-7 • Adding a Directory Number , page 42-28 • Updating a Director y Number , page 42-29 • Cisco IP Phones , Cisco CallManag e[...]