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Cisco Systems 2.5 manuel d'utilisation

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Les manuels d’utilisation similaires

Un bon manuel d’utilisation

Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Cisco Systems 2.5. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Cisco Systems 2.5 ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Cisco Systems 2.5 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Cisco Systems 2.5 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Cisco Systems 2.5
- nom du fabricant et année de fabrication Cisco Systems 2.5
- instructions d'utilisation, de réglage et d’entretien de l'équipement Cisco Systems 2.5
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Cisco Systems 2.5 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Cisco Systems 2.5 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Cisco Systems en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Cisco Systems 2.5, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Cisco Systems 2.5, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Cisco Systems 2.5. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    Corporate Headquarters Cisco S yste ms, Inc . 170 W est Tasma n Drive San Jose , CA 95134 -1706 USA http://ww w.cisco. com Tel: 408 526-400 0 800 55 3-N ETS ( 6387 ) Fax: 408 526- 4100 F A Q and T r oubleshooting Guide for the CiscoWorks Wireless LAN S olution Engine R ele ase 2.5[...]

  • Page 2

    THE SPECIFICA TIONS AND INFORMA TION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTI CE. ALL ST A TEMENTS, INF ORMA TION, AND RECOMMEN D A TIONS I N THIS MANUAL ARE BELIEV ED TO BE ACCURA TE BUT ARE PRESENTED WITHOUT W ARRANTY OF ANY KIND, EXPRESS OR IMP LIED. USERS MUST T AKE FULL RESPONSIBI LITY FOR THEIR APPLICA TION OF [...]

  • Page 3

    iii FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine CONTEN TS CHAPTER 1 FAQs and Troubl eshoot ing 1-1 General FAQs and Tr oublesh ooting 1-1 Fault s FAQs and Tr oublesh ooting 1-11 Devices FAQs and Tr ouble shootin g 1-13 Config uration FAQs and Tr oubl eshooti ng 1-19 Firmwar e FAQs and Trou bleshooting 1-24 Rep[...]

  • Page 4

    Contents iv FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine[...]

  • Page 5

    C HAPTER 1-1 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine 1 FAQs and Troubleshooting This F A Q and troubleshooting guid e consists of the follo wing sections: • General Q uestions—See General F A Qs and Troubles hooting, page 1 -1 • Faults— F aults F A Qs and Troubleshoo ting, page 1 -11 • De vices?[...]

  • Page 6

    Chapter 1 FAQs and Troubl eshoot ing General FAQs and Tro ubleshoo ting 1-2 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine • Is T e lnet enabl ed or disab led by default on the WLSE? • Can SSH be disabled? , page 1- 2 • Can I r un a job to co n ver t a numbe r of a ccess poi nts fro m non -IOS to I OS? • What [...]

  • Page 7

    1-3 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting General FAQs and Troubl eshoo ting Q. Can I r un a job to co n ver t a numbe r of a ccess poi nts fro m non -IOS to I OS? A. Y e s, yo u can run a firmware job, us ing a spe cial IO S upgra de image that is av a ilable o n Cis[...]

  • Page 8

    Chapter 1 FAQs and Troubl eshoot ing General FAQs and Tro ubleshoo ting 1-4 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Sympto m After th e WLSE reboo ts, the logi n screen appears, fol lowed by an Intern al Server Err or message . Possible Cause The servlet engine in the WLSE is starting up. Recommended Ac tion W [...]

  • Page 9

    1-5 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting General FAQs and Troubl eshoo ting Sympto m Cannot lo g into the system. Possible Cause Y ou d id not run the setup program to create an initial system configurati on or y ou lost all the user account passwords. Recommended Ac[...]

  • Page 10

    Chapter 1 FAQs and Troubl eshoot ing General FAQs and Tro ubleshoo ting 1-6 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine 5. Enter the follo wing command. Thi s erases the WLSE’ s configu ration, returns the WLSE to facto ry defa ults, and reload s the WLSE. [root@CiscoMaintImage/]# erase config Sympto m After the [...]

  • Page 11

    1-7 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting General FAQs and Troubl eshoo ting If the ping comm and gets a response , the system is co nnected to the network. I f the system ca nnot conne ct to a partic ular host, the pr oblem is either w ith the ne twork co nfiguration[...]

  • Page 12

    Chapter 1 FAQs and Troubl eshoot ing General FAQs and Tro ubleshoo ting 1-8 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine – If connec ting via HTT P , th e IP address was not ap pended with :1741 . – The cli ent sy stem is not configure d. Recommended Ac tion 1. Make sure that the system c an connect to the ne tw[...]

  • Page 13

    1-9 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting General FAQs and Troubl eshoo ting For more information on the rel oa d command , see the CLI ap pendix in the User Guid e for the CiscoW orks W ir eless L AN Solutio n Eng ine , Relea se 2.5 . Y ou can access a PDF version of[...]

  • Page 14

    Chapter 1 FAQs and Troubl eshoot ing General FAQs and Tro ubleshoo ting 1-10 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Sympto m Cannot connect to system with T elnet or T elnet interactio n is slow . Possible Cause – T elnet is disable d or conf igured inc orrectl y . – The WLSE can not re cogn ize ho st na m[...]

  • Page 15

    1-11 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Faul ts FA Qs an d Tro ubles ho oting 4. V erify that th e system can get DNS s ervices f rom the netw ork by en tering the follo wing command: # nslookup dns-name { hostname | ip-address } where dns-nam e is the DNS name of [...]

  • Page 16

    Chapter 1 FAQs and Troubl eshoot ing Faults FA Qs and Tro ubleshoo ting 1-12 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Q. Does ac kno wledging a fa ult clear it? A. No, it only remo ves it fro m the Activ e list. For a descript ion of fault state s, see the information on under standing fa ult states in the onlin[...]

  • Page 17

    1-13 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Devi ce s FA Qs an d Tr oub lesh ooti ng Sympto m Email f ails to arri ve at its destination. Possible Cause The SMTP serv er is not conf igured properly . Recommended A ction C onf igu re th e SMTP serv er by select ing Admi[...]

  • Page 18

    Chapter 1 FAQs and Troubl eshoot ing Devic es FAQs and Trouble shootin g 1-14 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Q. Why is ho stname ( device name), sysContact, and sysL ocation informa tion not update d in the WL SE after I cha nge these pa rameter s on the acc ess point? A. The hostn ame (d e vice name )[...]

  • Page 19

    1-15 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Devi ce s FA Qs an d Tr oub lesh ooti ng Devices Troubl eshooting This se ction c ontains the fo llowing tro ubleshoo ting in formati on: • Devices were discovered but are not displa yed in the GUI ; for example, in Reports[...]

  • Page 20

    Chapter 1 FAQs and Troubl eshoot ing Devic es FAQs and Trouble shootin g 1-16 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine a. Reset the WLSE system ti me (UTC) u sing CLI c ommands as f ollo ws: Ente r services stop to stop services. Ente r th e clock command to r eset the ti m e. Ente r services start to rest art t[...]

  • Page 21

    1-17 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Devi ce s FA Qs an d Tr oub lesh ooti ng a. Use the procedur es in the c onfiguration template in structi ons in th e online help or the User Guide fo r the CiscoW orks W ir eless LAN Solution Engine, 2. 5 to create a tem pla[...]

  • Page 22

    Chapter 1 FAQs and Troubl eshoot ing Devic es FAQs and Trouble shootin g 1-18 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Sympto m Access p oints are plac ed in Misconfigur ed Devices g roup even thoug h they have been configured w ith the co rrect ISO vi ews. Possible Cause Unkno wn. Recommended A ction Delete the[...]

  • Page 23

    1-19 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Confi gurat ion FAQs and Tr oubl esho otin g Possible Cause If there ar e also SNMP time outs on the netw ork, in ventory jobs will take muc h longer . Other jobs ma y be using all of the a vailable resources. Also , the next[...]

  • Page 24

    Chapter 1 FAQs and Troubl eshoot ing Configu ration FAQs and Troubl eshootin g 1-20 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine • If I ma ke ch anges to the st artup t emplate, will those mod ifications be automatic ally uploaded t o the access poin ts that alre ady h ad that startup templat e applied? • What i[...]

  • Page 25

    1-21 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Confi gurat ion FAQs and Tr oubl esho otin g – HTTP cred entials for the de vice (wit h admin and f irmw are priv ile ges on the access point) must match those entere d on the WLSE HTTP dev ice crede ntials scre en. – TFT[...]

  • Page 26

    Chapter 1 FAQs and Troubl eshoot ing Configu ration FAQs and Troubl eshootin g 1-22 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Q. What is star tup configurat ion? Startu p configuration i s used rig ht after a device (a ccess point ) reboots. It requires D HCP server to be properl y set up t o allow the access po [...]

  • Page 27

    1-23 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Confi gurat ion FAQs and Tr oubl esho otin g Sympto m HTTP con f igura tion jobs ar e picking up the wrong tem plate. Possible Cause If the access point’ s FTP setting is the same as the DHCP server , then HTTP config job p[...]

  • Page 28

    Chapter 1 FAQs and Troubl eshoot ing Firmwa re FAQs and Tr oublesho oting 1-24 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Firmware FAQs and Troubleshooting • Firmware F AQs, page 1-24 • Firmware Troubleshooting, page 1-26 Firmware FAQs • Ho w can f irmware images be importe d? • Are firmware j obs run by u[...]

  • Page 29

    1-25 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Firm ware FAQ s and Troub lesh ooti ng Note Both username and pa ssword in the device credent ials are case sensiti ve. • SNMP i s valid for version s 11.0 8T a nd high er . T he following setup paramet ers must be in plac [...]

  • Page 30

    Chapter 1 FAQs and Troubl eshoot ing Firmwa re FAQs and Tr oublesho oting 1-26 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Q. Can I gi v e a f irmw are job a na me that is use d for a conf igurat ion or radio manageme nt job? A. No. Job name s cannot be dup licated. Firmware Trou bleshootin g • There is a time d [...]

  • Page 31

    1-27 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Firm ware FAQ s and Troub lesh ooti ng b. Set the time in local b ro wser tim e, select Administration > Appliance > T ime/NTP/Nam e. For more infor mation on setting the time, see th e Use r Guide for the CiscoW o rks [...]

  • Page 32

    Chapter 1 FAQs and Troubl eshoot ing Firmwa re FAQs and Tr oublesho oting 1-28 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Sympto m An SNMP job fails. Possible Cause The read c ommunity stri ng does not have suf ficient permissio ns. Recommended Ac tion The access poin t must ha ve a user with at lea s t SNMP , FIR[...]

  • Page 33

    1-29 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Firm ware FAQ s and Troub lesh ooti ng Note Do not ma ke this v alue extremely high. It is advisable to keep thi s v alue to somethin g slightly higher th an the actual reboot t ime of th e slo west acces s point. Sympto m Fi[...]

  • Page 34

    Chapter 1 FAQs and Troubl eshoot ing Firmwa re FAQs and Tr oublesho oting 1-30 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Sympto m When download ing firmwa re fr om C isco.c om, an error mes sage about crypto graphy perm issions appe ars. Possible Cause The f irst time you atte mpt to dow nload f irmware, the WLSE[...]

  • Page 35

    1-31 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Firm ware FAQ s and Troub lesh ooti ng Sympto m After c on version t o IOS, the nat i ve VLAN information is n ot corr ect. Possible Cause If VLA Ns are c onfigured on non-I OS devices and none o f them is conf igured as nati[...]

  • Page 36

    Chapter 1 FAQs and Troubl eshoot ing Reports FA Qs and Trou bleshoot ing 1-32 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Reports FAQs and Troubleshootin g • Reports F A Q , page 1 -32 • Reports T roubleshoo ting, page 1-32 Reports FAQ Q. Are any of the repo rts real-t ime repor ts? A. The repo rts are not re a[...]

  • Page 37

    1-33 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Repor ts FAQs and Tr oub lesh ootin g Sympto m The T op N Busiest Clients report and the Client Statistic s report display 0 (zero) value s. Possible Cause W ireless client polling frequency is set to 51 minutes b y default. [...]

  • Page 38

    Chapter 1 FAQs and Troubl eshoot ing Reports FA Qs and Trou bleshoot ing 1-34 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Sympto m The access point da ta in the Historica l Associations report is not accur ate. Possible Cause The wireless client wa s associ ated with an ac cess point managed by th e WLSE, but subse[...]

  • Page 39

    1-35 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Repor ts FAQs and Tr oub lesh ootin g Sympto m After running a job, the update d data does not a ppear in a rep ort. Possible Cause A full poll ing cycle has not comple ted and the new data has not be en ent ered in the d ata[...]

  • Page 40

    Chapter 1 FAQs and Troubl eshoot ing Radio Man ager FAQ s and Troubl eshooting 1-36 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Sympto m No VLAN information is displaye d for IOS access points. Possible Cause WEP ke ys have not been configured in each VLA N. When the WEP ke ys are con fig ured in the IO S access po[...]

  • Page 41

    1-37 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Radio Mana ger FAQs and Tr oubl esho otin g • In the Assis ted Site Surv ey W izard, what does None mean in the Last Scan Ti m e f i e l d ? • In the Assisted Site Surv e y W izard, why is the Next b u tton disabled on th[...]

  • Page 42

    Chapter 1 FAQs and Troubl eshoot ing Radio Man ager FAQ s and Troubl eshooting 1-38 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine A. No, ea ch AP does n ot nee d to b e enab led as a WDS AP . Rat her , each AP particip ating in th e Radio Moni toring shoul d hav e a subset of the WD S configuratio n whic h includ es [...]

  • Page 43

    1-39 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Radio Mana ger FAQs and Tr oubl esho otin g De vice Discove ry in the online help or the User Guide for th e CiscoW orks W ir eless LAN Solution Engine , 2.5 . Afte r adding the device an d specifyi ng its location , restart [...]

  • Page 44

    Chapter 1 FAQs and Troubl eshoot ing Radio Man ager FAQ s and Troubl eshooting 1-40 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine – Make sure the devices have the correct setu p for WDS. Also verify that WDS is authenticated to WLSE and that WDS has an IP address pointing to WLSE. – Make sure the de vices hav e t[...]

  • Page 45

    1-41 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Radio Mana ger FAQs and Tr oubl esho otin g Q. Ho w long should the Constrain ts and Goals calculation step take in the Assisted Site Surv ey W izard? A. It varies de pending on th e am ount of radio scan and clie nt walkabo [...]

  • Page 46

    Chapter 1 FAQs and Troubl eshoot ing Radio Man ager FAQ s and Troubl eshooting 1-42 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Radio Man ager Troublesho oting • WDS has been set u p on the AP an d WLSE, b ut WDS isn't authentic ating with WLSE. • My clients are not bein g authentic ated through WDS. • A[...]

  • Page 47

    1-43 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Adm ini strat ion FAQs and Troub lesh oot ing Sympto m My clients are not be ing authentic ated through WDS. Possible Cause Y ou have not c reated a server group on the WDS APs f or client auth enticatio n. Recommended Ac tio[...]

  • Page 48

    Chapter 1 FAQs and Troubl eshoot ing Admini stratio n FAQs and Tro ubleshoo ting 1-44 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Administra tion Trou blesho oting This se ction c ontains the fo llowing tro ubleshoo ting in formati on: • Users ca nnot log in afte r failure of th e altern ative authenticat ion sou[...]

  • Page 49

    1-45 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 1 FAQs a nd Troubles hooting Adm ini strat ion FAQs and Troub lesh oot ing Sympto m When usi ng Inter net Expl orer 6 .0 to in stall a new image on a WLSE from a repo sitory locate d on a W indo ws XP machi ne, the prog ress bar does not appear in the In[...]

  • Page 50

    Chapter 1 FAQs and Troubl eshoot ing Admini stratio n FAQs and Tro ubleshoo ting 1-46 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine[...]

  • Page 51

    C HAPTER 2-1 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine 2 Fault Descriptions This section pro vides the follo wing information on the faults displayed in Fa u l t s > D i s p l a y Fa u l t s . The follo wing information is p rov ided: • Fau lt—The f ault a s it ap pears i n the Display F aults table. [...]

  • Page 52

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-2 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Access Point Faults T able 2-1 Access P o int F aults Fault Description T ype Explanation Related Setting Recommended Action AP i s in a Degrad ed state number associat ed clients Non-IOS and IO S The fault thre shol[...]

  • Page 53

    2-3 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults AP is not registered with an y WDS IOS The m anaged I OS access point is not regi stered wi th an y WDS. For Radio M anager functionality to work, all IO S access points must re gist er wi th a WDS. If a n acces [...]

  • Page 54

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-4 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Client associat ion rate is Degra ded number p er minut e Non-IOS and IO S The fault thre shold set for the d egr aded state h as been exce eded. Wh en th is fau lt i s cleare d, t he following message displays: Clie[...]

  • Page 55

    2-5 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults Cli ent au then tic ation error r ate is Over loaded nu mber per m inute Non-IOS and IO S The fault thre shold set for th e overload ed s tat e has been e xceeded. Wh en th is fau lt i s cleare d, t he following [...]

  • Page 56

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-6 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Duplic ate IP is found Non-I OS and IO S W LSE d is cove ry detect s a s econd de vice with the same IP address in the netw ork. Wh en th is fau lt i s cleare d, t he following message displays: Duplicate IP is v ali[...]

  • Page 57

    2-7 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults EAP per SSID is disa bled Non-IOS and IO S EAP per SSID has been disa bled on the access p oint. Wh en th is fau lt i s cleare d, t he following message disp lays : EAP per SSID is enabled Manage Fault Settings &[...]

  • Page 58

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-8 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Firm ware versio n policy violat ion ( versio n numb er ) Non-IOS and IO S The w rong version number for p olic y checkin g has been entered. Wh en th is fau lt i s cleare d, t he following message disp la ys: Fi rm [...]

  • Page 59

    2-9 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults HotSta ndBy is active Non-I OS and IO S The acces s point that is configured for ho t standby has become ac tive. The follo wing condi tions coul d cause the hot standb y access point to become acti ve: the prima[...]

  • Page 60

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-10 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine F or IOS access points: 1. Chec k the prim ary acces s point, the Ethern et port, or the Radio po rt to s ee why the hot standby access point has been acti vated. 2. Correct the condition . For examp le, if th e Rad[...]

  • Page 61

    2-11 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults HTTP acce ss is enabled Non-IOS HTTP has been enabled o n the access point. Wh en th is fau lt i s cleare d, t he following message disp la ys: HTT P access is dis abled. Manage Fault Settings > Secur ity Pol[...]

  • Page 62

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-12 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Packet Erro r is in is in Over loaded s tate ( error rate %) Non-IOS and IO S The fault thre shold set for th e overload ed s tat e has been e xceeded. Wh en th is fau lt i s cleare d, t he following message disp la[...]

  • Page 63

    2-13 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults PSPF is disabled Non-IOS The PSPF port has been disabl ed. PSPF (Publicly Secure P acket Forwarding ) is a feat ure th at pre vents clien t de vices associat ed to a bridge or access point from inadverte ntly sh[...]

  • Page 64

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-14 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Retr y Count rate is Over loaded nu mber per m inute Non-IOS and IO S The fault thre shold set for th e overload ed s tat e has been e xceeded. When the f ault is cleare d, t he following message displays: Retry Cou[...]

  • Page 65

    2-15 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults SNM P que ry rece ived authoriza tion error respons e Non-I OS The access point's user co mmunity strings do no t hav e Admin, Iden t, Firmware, SNM P pri vile ges . The WLSE might not be able to access som[...]

  • Page 66

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-16 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine SSID policy viola tion SSID assigned to the access poin t Non-IOS and IO S The SSID entered in the WLSE is dif feren t from the SSID assigne d to the access p oint. When the f ault is cleare d, t he following messag[...]

  • Page 67

    2-17 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults T elnet access is enabled Non-I OS T elne t has been enabled o n the access point. When this fau lt has been cl eared, the following message disp la ys: T elne t access is dis abled Manage Fault Settings > Se[...]

  • Page 68

    Chapt er 2 Fault Descri ptions Access Po int Faults 2-18 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine WDS appear s do wn. IOS The WLSE f ailed to rece ive “keep acti ve” messa ges from t he WDS. This ha ppens whe n the WDS is do wn or when the network is do wn. Manage Fault Settings > Thresholds > WDS >[...]

  • Page 69

    2-19 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Access Point Faults WEP key length policy violat ion Non-IOS and IO S The WEP ke y length setting has been vi olated . When this fau lt has been cl eared, the following message disp la ys: W EP ke y length is OK. Manage Fault Setti[...]

  • Page 70

    Chapt er 2 Fault Descri ptions WLSE Fault 2-20 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine WLSE Fault AAA Server Faults T able 2-2 WLSE F ault Fault Description Explanation Related Setting Recommended Action Dot1 1mib view is not ena bled on some Acc ess Points. Please consult online help for details The d evice is[...]

  • Page 71

    2-21 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s AAA Server Faul ts EAP-MD5 s erv er is not av ailable EAP-MD5 The E AP-MD5 s erv er is not av ailable. Wh en th is fau lt ha s been cl eared, the following message displ ays : EAP -MD5 server is a v ailable Manage Fault Settings &g[...]

  • Page 72

    Chapt er 2 Fault Descri ptions AAA Se rver Fa ults 2-22 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine LEAP s erv er i s not av ailable LEAP The LEAP s erv er is not av ailable. This ca n be caused if you have enabled this policy and you are using a no n-Cisco client with EAP . Wh en th is fau lt ha s been cl eared, t[...]

  • Page 73

    2-23 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s AAA Server Faul ts PEAP server is not av ailable PEAP The PEAP server is not av ailable. Wh en th is fau lt ha s been cl eared, the following message disp la ys: PE AP server is a v ailable Manage Fault Settings > Threshol ds &g[...]

  • Page 74

    Chapt er 2 Fault Descri ptions AAA Se rver Fa ults 2-24 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Radi us serv er is Degr aded PEAP The fault thre shold set fo r the de grade d state h as been exce eded. Wh en th is fau lt ha s been cl eared, the following message disp la ys: R adiu s serv er is OK . Manage Fault[...]

  • Page 75

    2-25 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Switch Faults Switch Faults T able 2-4 Switc h Fau lts Fault Description Explanation Related Setting Recommended Action CPU utilizati on is Degr aded (utilizatio n %) The fault thre shold set fo r the de grade d state h as been exc[...]

  • Page 76

    Chapt er 2 Fault Descri ptions Switch F aults 2-26 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Port could not agre e with othe r end on duplex m ode The port could not agree wit h the f ar end on port dup lex, and is in di sagree(3 ) mod e. Wh en th is fau lt ha s been cl eared, the following message disp lays : Po[...]

  • Page 77

    2-27 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Chapter 2 Faul t Description s Switch Faults Swit ch P ort ba ndwidth utilization is De graded ( utilization %) The fault thre shold set fo r the de grade d state h as been exce eded. Wh en th is fau lt ha s been cl eared, the following message displays: Switch [...]

  • Page 78

    Chapt er 2 Fault Descri ptions Router Fa ult 2-28 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine Router Fault T able 2-5 Router F ault Fault Description Explanation Related Setting Recommended Action Device was not reachable via S NMP The SNM P Agent on the switch is down. Wh en th is fau lt ha s been cl eared, the fo[...]

  • Page 79

    IN- 1 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine INDE X A AAA serv er fault descriptio ns 2-20 acces s poi nt acce ssing thr ough WLSE, troublesh ooting 1-4 AP we b page , acces sing 1-4 fault descriptio ns 2-2 interfac e adding, result s of 1-14 removing, resul ts of 1-14 reports, VLAN info rmation in 1-36 A[...]

  • Page 80

    Index IN-2 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine date and tim e incorre ct 1-9 device cred entia ls, Te lnet /SSH 1-19 device name, upd ates to 1-14 Devi ces tab FAQs 1-13 troublesh ooting 1-15 discovery devices discovered, but no t displaye d 1-15 Miscon figured D evices group 1-16 seed devic es 1-14 SNMP Au[...]

  • Page 81

    IN- 3 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Index G groups Miscon figured D evices group 1-16 I inventor y effec ts on traffic an d performa nce 1-18 extra inven tories 1-14 FAQs 1-14 length of time require d 1-18 L logging i n cannot log i n 1-5 cannot log in as sys tem admin istra tor 1-5 failure of au[...]

  • Page 82

    Index IN-4 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine radio scan sl ow 1-40 Recall button 1-40 Use Old Ra dio Sc an Dat a disabl ed 1-39 FAQs 1-36 inventor ies run by 1-14 troublesh ooting 1-42 report s blank fie lds in 1-33 client repor ts, 0 values in 1-33 FAQs 1-32 not real- time 1-32 troublesh ooting 1-32 VLAN[...]

  • Page 83

    IN- 5 FAQ and Trou bleshoo ting Guide for the C iscoWorks W ireless LAN Sol ution Engine Index U users authenti cation failur e 1-44 not listed in UI 1-44 passwo rd creat ed in CLI not ac cepted 1-45 simultan eous ac cess to acce ss poi nts 1-2 V VLANs in reports 1-36[...]

  • Page 84

    Index IN-6 FAQ and Troubleshooting Guide for the CiscoWorks Wireless LAN Solution Engine[...]