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Cisco Systems OL-25111-01 manuel d'utilisation

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Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Cisco Systems OL-25111-01 décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

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Tout d'abord, le manuel d’utilisation Cisco Systems OL-25111-01 devrait contenir:
- informations sur les caractéristiques techniques du dispositif Cisco Systems OL-25111-01
- nom du fabricant et année de fabrication Cisco Systems OL-25111-01
- instructions d'utilisation, de réglage et d’entretien de l'équipement Cisco Systems OL-25111-01
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

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Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Cisco Systems OL-25111-01 ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Cisco Systems OL-25111-01 et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Cisco Systems en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Cisco Systems OL-25111-01, comme c’est le cas pour la version papier.

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Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Cisco Systems OL-25111-01, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Cisco Systems OL-25111-01. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    Americas Headquarters Cisco Systems, In c. 170 West Tasman Drive San Jose, CA 951 34-1706 USA http://www.ci sco.com Tel: 408 526-4000 800 553-NETS (638 7) Fax: 408 527-0883 Installation Guide f or Cisco Unif ied S er vice Monitor So ftw are R elease 8.6 Cisco Unified Communications Manag ement Suite Text Part Number: OL -25111-01[...]

  • Page 2

    THE SPECIFICATION S AND INFORMATION RE GARDING THE PRODU CTS IN THIS MANUAL ARE SUBJECT TO CHAN GE WITHOUT NOT ICE. ALL STATEMENTS , INFORMATION, AND RECOMMENDATI ONS IN THI S MANUAL ARE BE LIEVED TO BE A CCURATE BUT ARE PRESENTED WI THOUT WARRANTY OF ANY KIND, EX PRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIB ILITY FOR THEIR APPLICATION OF ANY P[...]

  • Page 3

    iii Installation Guide for Cisco Unified Service Monitor OL-25111-01 CONTENTS Preface vii Audience vii Conventi ons vii Product Documentation viii Related Documentation v iii Obtaining Documentation and Submitting a Serv ice Request ix ix CHAPTER 1 Prerequisites 1-1 Product Overview 1-1 Server and Client Syste m Requirements 1-2 Server Requirements[...]

  • Page 4

    Contents iv Installation Guide for Cisco Unified Service Monitor OL-25111-01 Preventing Extra Processin g After Upgrade 2-10 Configuring NTP 2-11 Upgrading to Service Monitor 8.6 2-11 Upgrading to Service Monitor 8.6 from 8.0 and 8.5 2-12 Adding Service Monitor to Unified Communications Manager 2-14 Performing Post-Upgra de Configuration for Cisco [...]

  • Page 5

    Contents v Installation Guide for Cisco Unified Service Monitor OL-25111-01 Verifying License Status B-1 Licensing Scenarios B-2 Licensing Messag es B-3 Licensing Process B-3 Obtaining a PAK B-4 Obtaining a License File B-4 Registering a License File with Service Monito r B-4 APPENDIX C Security Configur ation with Cisco Secure ACS C-1 Cisco Secure[...]

  • Page 6

    Contents vi Installation Guide for Cisco Unified Service Monitor OL-25111-01[...]

  • Page 7

    vii Installation Guide for Cisco Unified Service Monitor OL-25111-01 Preface This manual describes Cisco Unif ied Service Monit o r (Service Monitor) and provides instruct ions for installing and upgrad ing it. Audience The audience for this document includes: • IP communications and IP telephon y management personnel. • Administrati ve personn[...]

  • Page 8

    viii Installation Guide for Cisco Unified Service Monitor OL-25111-01 Preface Caution Means re a d e r b e c a re f u l . In this situation, you might do something that could result in equipmen t damage or loss of dat a. War ni ng This symbol means danger . Y ou are in a situation that could cause bodil y injury . Product Documentation Note W e som[...]

  • Page 9

    ix Installation Guide for Cisco Unified Service Monitor OL-25111-01 Preface Obtaining Documentation and Submitting a Service Request For info rmation on obtaining documentation, sub mitting a service request, and gatheri ng additional information, see the mont hly What’ s Ne w in Cisco Pr oduct Documentation , which also lists all ne w and re vis[...]

  • Page 10

    x Installation Guide for Cisco Unified Service Monitor OL-25111-01 Preface[...]

  • Page 11

    CH A P T E R 1-1 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 1 Prerequisites • Product Ov erview , page 1-1 • Server and Client System Requir ements, page 1-2 • T erminal Server Suppo rt for W indo ws 2003 an d W indo ws 2008, page 1-7 • Port Usage, page 1-8 Product Overview Cisco Unif ied Service Monitor (Service Mon[...]

  • Page 12

    1-2 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 1 Prerequisites Server and Client System Requir ements Service Monitor 8.6 can be installed in two mo des—Enterprise Netw ork Deployment mode and Managed Service Pro vider (MSP) Network Deplo yment mode. Y ou can specify the mode that you need to use, when y ou install t[...]

  • Page 13

    1-3 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 1 Prerequisites Server and Client System Requireme nts T able 1-1 Server Requir ements for Serv ice Monitor Standalon e Installation Description Specifications System parameters Up to 1,000 phones Up to 10,000 phones Up to 30,000 phones Up to 45,000 phones Call rate (CDR[...]

  • Page 14

    1-4 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 1 Prerequisites Server and Client System Requir ements Note • If your bro wser is configur ed to use a proxy server for your LAN, Service Monitor cannot open some report windo ws. Disable proxy server sett ings in Internet Options. (From the Connections tab, click LAN Se[...]

  • Page 15

    1-5 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 1 Prerequisites Server and Client System Requireme nts VMware Guidelines Service Monitor support s VMware ESX 3.5 and ESXi 4.x. Service Monitor must hav e the same system resources a vai lable to it inside th e virtualization en vironment that it has for a standard (non [...]

  • Page 16

    1-6 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 1 Prerequisites Server and Client System Requir ements – Provisioning Manager • Each product in stalled on one virtual machine, supp ortin g up to 10,000 phones and 1,000 IP de vices. Note For more informat ion, see Best Pr actices for Cisco Unif ied Communi cation Sui[...]

  • Page 17

    1-7 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 1 Prerequisites Terminal Server Support fo r Windows 2003 and Windows 2008 Note Choosing a comple x address makes it less likely that you will choose an address being used b y another customer . This can pre v ent accidental licensing o verlap between different customers[...]

  • Page 18

    1-8 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 1 Prerequisites Port Usage The Local Security Policy windo w appears. Step 2 Click Local Polices > Security Options. Step 3 Select System cryptography : Use FIPS compliant algor ithms f or encryption, hashing, and signi ng . Step 4 Right-click the selected policy and cl[...]

  • Page 19

    1-9 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 1 Prerequisites Port Usage T able 1 -4 Common Services P ort Usag e Protocol Port Number Service Name TCP 23 T elnet. TCP 25 Simple Mail T ran sfer Protocol (SMTP). T C P 4 9 T AC AC S + an d AC S . UDP 69 T rivial Fil e T ransfer Protocol (TFTP). UDP 161 Simple Network [...]

  • Page 20

    1-10 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 1 Prerequisites Port Usage[...]

  • Page 21

    CH A P T E R 2-1 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 2 Installing, Uninstalling, and Upgrading Service Monitor This section contains the following topics: • Preparing to Install Serv ice Monitor , page 2-1 • Installing Cisco Unif ied Service Mo nitor , page 2-4 • Starting Cisc o Unified Service Monitor, page 2-7[...]

  • Page 22

    2-2 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Preparing to Insta ll Service Monitor Preparing the Server Note The system that you use for y our Service Monitor serv er should meet all the security guid elines that Microsoft recommends for W indo ws 2003 Server[...]

  • Page 23

    2-3 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Preparing to Install Service Monitor Read through the f ollo wing installati on notes: • Service Mo nitor is installe d in the default di rectory SystemD rive :Program FilesCSCOpx where SystemDrive is the W [...]

  • Page 24

    2-4 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Installing Cisco Unifi ed Service Monitor 2. Use your system documentati on to config ure NT P on the Windo ws Server 2003 system where Service Monitor will b e installed. Conf igure NTP with the time serv er being[...]

  • Page 25

    2-5 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Installing Cisco Unified Service Monitor Note For instructio ns on obtaining a license f ile, see Licensing Process, page B -3 . The installation program checks t he name lookup and DHCP . If a static IP address[...]

  • Page 26

    2-6 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Installing Cisco Unifi ed Service Monitor Step 12 Click Next . The Enter Admin P asswo rd window appears: a. Enter a passw ord for the admin user , confirm, and click Next . Note Note the password. Y ou will need i[...]

  • Page 27

    2-7 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Starting Cisco Unified Service Monitor b. Exclude the NMSR OO T databases director y from virus scanning. Problems can arise if database files are lock ed because of virus scanning. Note NMSR OO T is the direct[...]

  • Page 28

    2-8 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Preparing to Upgrade to Service Monito r 8.6 • Planning for Data Migr ation and Migrating Call Dat a Before the Upgrade, page 2-9 • Deleting Cisco 104 0 Configurati on Files from TFTP Serv ers, page 2-10 • Pr[...]

  • Page 29

    2-9 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Preparing to Upgrade to Service Monitor 8.6 T o access the Common Services online he lp , you can use the following procedure: 1. Select Administration > Ser ver Administrat ion (Common Services) > Securit[...]

  • Page 30

    2-10 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Preparing to Upgrade to Service Monito r 8.6 b. If you ha ve not already l ogged in to Cisco.com, log in. c. Click the Download Sof tware link. d. Follo w the on line instructions to select Cisco Unif ied Service [...]

  • Page 31

    2-11 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Upgrading to Service M onitor 8.6 Note Y ou can confi gure Unif ied Communication s Manager 7. x and later to not resen d data on failure. Fo r more information, see Unif ied Communi cations Manager Conf igurat[...]

  • Page 32

    2-12 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Upgrading to Service Monitor 8.6 Upgrading to Service Monitor 8.6 from 8.0 and 8.5 Step 1 Make sure you have taken the appropriate steps to m ig rate the report data (also kno w as call data), see Planning for Dat[...]

  • Page 33

    2-13 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Upgrading to Service M onitor 8.6 Step 12 Select all radio b uttons. Click Next . The installation program checks dependencies and system requirem ents. The System Require ments windo w displays the results of [...]

  • Page 34

    2-14 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Upgrading to Service Monitor 8.6 Step 15 Click OK on additional messages as the y are displayed to ensure that th e installation progresses: • Y ou will see a dialog box wi th the follo wing message displayed: B[...]

  • Page 35

    2-15 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Upgrading to Service M onitor 8.6 • User Name—Enter smuser . Note Do not enter any username other than smuser . • Passwo rd—Enter a password. Th e default passw ord is smuser . T o change this password:[...]

  • Page 36

    2-16 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Upgrading to Service Monitor 8.6 Note Occasionally , updated binary image fil es might be released. For the names of suppo rted binary image files, see Cisco Unif ied Service Monito r 8.6 Compliance Matrix . c. Cl[...]

  • Page 37

    2-17 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Uninstalling and Reinst alling Service Mon itor MAC-Specific 1040 Sensor Configuration File—QOV001120FF CF18.CNF In a MA C-specif ic conf iguration f ile, the de fault ID, A000, ha s been replaced b y the sen[...]

  • Page 38

    2-18 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Uninstalling and Reinst alling Service Monitor Reinstalling Service Monitor Note T o reinstall Service Monitor on a sy stem with Operations Manage r , yo u must reinstall both Operations Manager and Service Monito[...]

  • Page 39

    2-19 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 2 Insta lling, Uninstalling, and U pgrading Service Monitor Configuring Your System for SNMP Queries • If your disk space is less t han 73000 MB, you can continue with t he installation after reading th is message: Current disk space <nnnn> MB is less than Recom[...]

  • Page 40

    2-20 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 2 Installing, Uninstallin g, and Upgrading Service Monitor Configuring Your System fo r SNMP Queries Note W indo ws online help pro vides instructions for ad ding and removing W indo ws components, such as W indo ws SNMP service. T o locate the instructions, try selecting[...]

  • Page 41

    CH A P T E R 3-1 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 3 Getting Started with Service Monitor This section contains the following topics: • Config uring Security , page 3-1 • Config uring Service Monitor , page 3-3 Configuring Security Service Monitor reli es on security that you conf ig ure using Common Services. T[...]

  • Page 42

    3-2 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 3 Getting Started with Service Monitor Configuring Security Configuring Users Usi ng the Common Services Local Login Module Step 1 Select Administration > Server Administration (Commo n Services) > Security > Lo cal User Setup . The Local User Setup page appears. [...]

  • Page 43

    3-3 Installation Guide for Cisc o Unified Service Monit or OL-25111-01 Chapter 3 Getting Started with Service Monitor Configuring Service Monitor Configuring Service Monitor The Service Monitor CDR Call Report reli es on system -def ined data and user-def ined dial plans. T o def ine dial plans—and call categ ories—see Conf iguring Call Classif[...]

  • Page 44

    3-4 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Chapter 3 Getting Started with Service Monitor Configuring Service Monitor[...]

  • Page 45

    A-1 Installation Guide for Cisco Unified Service Monitor OL-25111-01 APPENDIX A User Inputs for Installation, Reinstallation, and Upgrade This appendi x provides information on the user inputs during Service M onitor installa tion, reinstallation, and upgrad e. This appendix contain s: • User Inputs for T ypical Installation, page A-1 • User In[...]

  • Page 46

    A-2 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinstallation , and Upgrade User Inputs for Custom Installation Ta b l e A - 2 lists information you need to enter during an upgrade installation in T ypical mode. Ta b l e A - 3 lists information you need to enter while reinstal ling in[...]

  • Page 47

    A-3 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinsta llation, and Upgrade User Inputs for Custom Installation Password for users admin and guest (Mandatory) No default values. Enter the admin and guest passwords. For more info rmation on passwords, see P assword Information . Passwor[...]

  • Page 48

    A-4 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinstallation , and Upgrade User Inputs for Custom Installation Ta b l e A - 5 lists the information you must enter during an upgrade installation in Custom mode. Note If Service Statistics Manager is inst alled in your network and you c[...]

  • Page 49

    A-5 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinsta llation, and Upgrade User Inputs for Custom Installation Ta b l e A - 6 lists the information you must enter while reinstalling i n Custom mode. Note If you ha ve Service Stati stics Manager installed and you change either of the f[...]

  • Page 50

    A-6 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinstallation , and Upgrade User Inputs for Custom Installation Password for System Identity account (Mandatory) Y ou can change the passwords for the Sy stem Identity account. T o keep the existing passw ords, lea ve the f ields blank. [...]

  • Page 51

    A-7 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinsta llation, and Upgrade Password Information Password Information This topic pro vides information on the use of passwords during i nstallation. It contai ns: • Passwo rd Rules for a Ne w Installation, page A-7 • Fixing Problems T[...]

  • Page 52

    A-8 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinstallation , and Upgrade Password Information Password Rules for an Upgrade Installation During an upgra de installation, the casuser password i s requested; other passwords are retai ned. Password Rules for Reinstallation The follo w[...]

  • Page 53

    A-9 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinsta llation, and Upgrade Password Information Common Services Guest Password When entering the password for the Common Services guest account, us e a min imum of fi v e characters. Use this password to log into the Common Services se r[...]

  • Page 54

    A-10 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinstallation , and Upgrade Password Information Step 3 Enter the ne w password for username . Step 4 Start the daemon manager b y entering th e follo wing at the command pr ompt: net start crmdmgtd Changing the Admin Password from Comm[...]

  • Page 55

    A-11 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinsta llation, and Upgrade Password Information[...]

  • Page 56

    A-12 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix A User Inputs for In stallation, Reinstallation , and Upgrade Password Information[...]

  • Page 57

    B-1 Installation Guide for Cisco Unified Service Monitor OL-25111-01 APPENDIX B Licensing This appendix pro vides licensin g information for Ci sco Unified Service Monitor (Ser vice Monitor). It contains the follo wing sections: • Licensing Overview , page B-1 • Licensing Process, page B-3 Licensing Overview Service Monitor features software -b[...]

  • Page 58

    B-2 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix B Licensin g Licensing Overview Note T o vie w the installed softw are version, select the About link in the upper -righ t corner of the Service Monitor home page . Licensing Scenarios Ta b l e B - 1 describes what to do in dif ferent scenarios if you do not hav e a lice[...]

  • Page 59

    B-3 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix B Licensing Licensing Process Licensing Messages If you ha ve instal led the e valuat ion version of Servi ce Monitor, you must ob tain the license fi le from Cisco.com to co ntinue to use the pr oduct after the 90-da y e valuation period. For details, see Licensing Proce[...]

  • Page 60

    B-4 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix B Licensin g Licensing Process Obtaining a PAK The P AK is located on the software claim certif icate. The software clai m certif icat e is a vail able in one of these ways: • If your order incl uded hardware, a printed so ftware claim certif icate is included in the p[...]

  • Page 61

    B-5 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix B Licensing Licensing Process b. Click the Update button. The Select License File dialog box appears. c. Browse to and select the license file: – Click the Browse but to n. – Browse to the location where you c opied the lic ense f ile in Step 1 . – Select the licens[...]

  • Page 62

    B-6 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix B Licensin g Licensing Process[...]

  • Page 63

    C-1 Installation Guide for Cisco Unified Service Monitor OL-25111-01 APPENDIX C Security Configuration with Cisco Secure ACS T o configure Service Monitor to use Cisco Secure A CS for authentication a nd autho rization, work through these to pics in order: • Cisco Secure A CS Support , page C-1 • Service Monitor Int egration Notes, page C-1 •[...]

  • Page 64

    C-2 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix C Security Conf iguration with Cisco Secu re ACS Common Services Local Login Module Authentication Roles Note The Service Monitor inte gration with Cisco Secure A C S does not enable you to selecti v ely f ilter out specific de vices. F or example, a user in a role th at[...]

  • Page 65

    C-3 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix C Security Configuration with Cisco Secure ACS Configuring the System Ident ity User in Common Services Configuring the System Identity User in Common Services Before you inte grate the Service Monitor serv er with Cisco Se cure A CS, ensu re that you create and assign al[...]

  • Page 66

    C-4 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix C Security Conf iguration with Cisco Secu re ACS Changing the AAA Mode to ACS in Common Services For details abo ut how to per form each of the pre vious tasks, see the Common Services on line help . Changing the AAA Mode to ACS in Common Services Before you perform this[...]

  • Page 67

    C-5 Installation Guide for Cisco Unified Service Monitor OL-25111-01 Appendix C Security Configuration with Cisco Secure ACS Assigning Roles to Users and Us er Groups in Cisco Secure ACS Step 8 Restart the daemon manager for th e changes to take ef fect. From the co mmand line, enter these commands: net stop crmdmgtd net start crmdmgt d Registering[...]

  • Page 68

    C-6 Installation Guide for Cis co Unified Service Monitor OL-25111-01 Appendix C Security Conf iguration with Cisco Secu re ACS Verifying the Service Monitor and Cisco Secure A CS Configuration For e xample, if your pri vile ge is Help Desk, then: – Y ou should be able to vie w the Ci sco 1040s that are managed b y Service Monitor. – Y o u shou[...]

  • Page 69

    IN-1 Installation Guide for Cisco Unified Service Monitor OL-25111-01 INDEX A AAA mode 3-1 ACS mode authentication 3-1 user roles and privileges, configuring C-5 audience for this document vii authentication ACS mode 3-1 Local RBAC mode 3-1 B backup proced ure 2-8 C call classification data configuring in Service Monito r 3-3 recording from Servi c[...]

  • Page 70

    Index IN-2 Installation Guide for Cisco Unified Service Monitor OL-25111-01 obtaining B-4 registering B-4 PAK, obtaining B-4 process B-3 scenarios B-2 status, verifying B-1 locale setti ng 2-2 M MAC address, importance of static B-4 N non-ACS mode authentication 3-1 CiscoWorks Local Login module 3-2 users, configuring 3-2 NTP configur ation 2-3 P P[...]

  • Page 71

    Index IN-3 Installation Guide for Cisco Unified Service Monitor OL-25111-01[...]

  • Page 72

    Index IN-4 Installation Guide for Cisco Unified Service Monitor OL-25111-01[...]