Creative 2030 manuel d'utilisation

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User Manual Creative Network Blaster W ireless L AN USB Adapter 2030 Information in this document is subject to change without notice and does not represent a commitment on the part of Creativ e T e chnology Ltd. No part of this manual may be reproduced or transmitted in any form or b y any means, electronic or mechanical, including photocopying an[...]

-iii Contents Safety Precautions General Safety .........................................................................................vii FCC Radiation Exposure Statement ........................................................... viii Introduction Before You Begin .................................................................................[...]

-iv 3 Installing and Uninstalling Drivers and Configuration Utility Installing Drivers and Configuration Utility ................................................ 3-2 In Windows 98SE.......................................................................... 3-2 In Windows 2000 ..........................................................................[...]

-v Appendixes AS p e c i f i c a t i o n s Wireless Interface .................................................................. A-1 USB Interface ....................................................................... A-1 Antenna ............................................................................... A-1 Frequency Range ...................[...]

-vi C Frequently Asked Questions (FAQs) DG l o s s a r y E Service and Warranty Information The Americas ........................................................................................ E-1 Product Return .............................................................................. E-1 Tech Support..........................................[...]

Safety Precautions[...]

vii Safety Precautions General Safety T o avoid the risk of fire, electric shock or personal injury , read the following before operating the product: ❑ Do not expose Wireless LAN USB Adapter to direct sunlight or excessive heat. ❑ K eep Wireless LAN USB Adapter in a place where there is minimum risk of liquid spillage on it. ❑ Do not place W[...]

viii FCC Radiation Exposur e Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and oper ated with a minimum distance of 20 cm (8 inches) between the in-built antennas and your body .[...]

Introduction[...]

Introduction x Introduction W elcome to Creative Wireless W orld! Connect the Creative Network Blaster Wireless LAN USB Adapter 2030 to your computer , and your computer becomes a wireless networking station. Using radio frequency (RF) signals, y our computer will be able to share network resources and access other stations within a wired or wirele[...]

Introduction xi Befor e Y ou Begin This section contains information you should know about before using this manual. Read the information carefully before proceeding further . Package Contents ❑ Wireless LAN USB Adapter 2030 ❑ USB cable ❑ Quick Installation Guide ❑ CD-ROM containing drivers, utility , and User Manual. Recording Model and Se[...]

Introduction xii Document Con v entions This manual uses the following conventions to help y ou locate and identify the information that you need. T able i: Document con ventions Text Element Use This notepad icon indicates information that is of particular importance and should be considered before continuing. This alarm clock icon indicates that [...]

1 About Wireless LAN[...]

About Wireless LAN 1-1 About Wireless LAN Wir eless LAN Wireless Local Area Network (WLAN), compared to a traditional wired LAN, is easy to setup and manage, so it saves y ou time and money . A WLAN combines data connectivity with user mobility . Y ou can move around in a room or move from one floor to another without being disconnected from the LA[...]

About Wireless LAN 1-2 Ad-hoc mode In an Ad-hoc network, also known as a P eer- to-Peer network, each workstation in the network is both a server and a wireless client. Users on the network can share files, printers, drives and other peripher als, and access the Internet using a shared modem, as shown in Figure 1-1. However , users can only communi[...]

2 Installing Hardware[...]

Installing Hardware 2-1 Installing Hardware Creative Network Blaster Wireless LAN USB Adapter 2030 is equipped with a USB port that allows you to connect it to a computer . This chapter guides you through the process of setting up your Wireless LAN USB Adapter to the USB port of a desktop computer . About Rear Vie w of Wir eless LAN USB Adapter The[...]

Installing Hardware 2-2 The Wireless LAN USB Adapter is shown in Figure 2-2. It has a built- in antenna for the transmission and reception of the radio frequency (RF) wav es. Y our Wireless LAN USB Adapter comes with a USB cable that has different types of USB connectors at both ends (see Figure 2-3). The type A connector of the USB cable is the mo[...]

3 Installing and Uninstalling Drivers and Configuration Utility[...]

Installing and Uninstalling Drivers and Configuration Utility 3-1 Installing and Uninstalling Drivers and Configur ation Utility Before you begin to install the drivers for your Creativ e Network Blaster Wireless LAN USB Adapter 2030, be sure that your computer has USB ports and they are enabled, as there are some motherboards with disabled USB por[...]

Installing and Uninstalling Drivers and Configuration Utility 3-2 Installing Driv ers and Configuration Utility In Windows 98SE 1. T urn on your computer . 2. With the USB cable provided, connect Wireless LAN USB Adapter to your computer . Windows automatically detects the USB device. The Add New Hardware Wizard dialog box similar to Figure 3-1 app[...]

Installing and Uninstalling Drivers and Configuration Utility 3-3 4. In the dialog box similar to Figure 3-2, click the Search for the best driver for your device (Recommended) option, and click the Next button. 5. In the dialog box similar to Figure 3-3, click the CD-ROM drive check box to select it. Insert the installation CD into the CD-ROM driv[...]

Installing and Uninstalling Drivers and Configuration Utility 3-4 6. In the dialog box similar to Figure 3-4, click the Next button. 7. If the message box similar to Figure 3-5 appears, insert the Windows 98SE CD into the CD-ROM drive, then click the OK button. The Copying Files dialog box appears (see Figure 3-5). 8. In the Copy files from box, ty[...]

Installing and Uninstalling Drivers and Configuration Utility 3-5 9. In the next dialog box similar to Figure 3-6, click the Finish button. 10.When prompted, restart your computer . Make sure the installation CD is in the CD-ROM drive. 11.After restarting your computer , the Network Blaster 2030-01 Setup dialog box similar to Figure 3-7 appears. 12[...]

Installing and Uninstalling Drivers and Configuration Utility 3-6 13.When the dialog box similar to Figure 3-8 appears, click the Next button. 14.When the dialog box similar to Figure 3-9 appears, click the Next button. Figure 3-8: Network Blaster 2030-01 Setup dialog box Figure 3-9: Network Blaster 2030-01 Setup dialog box[...]

Installing and Uninstalling Drivers and Configuration Utility 3-7 15.When the dialog box similar to Figure 3-10 appears, click the Next button. 16.When the dialog box similar to Figure 3-11 appears, click the Finish button. Figure 3-10: Network Blaster 2030-01 Setup dialog box Figure 3-11: Network Blaster 2030- 01 Setup dialog box[...]

Installing and Uninstalling Drivers and Configuration Utility 3-8 Congratulations! Y ou have successfully installed the Wireless LAN USB Adapter’s drivers and Configur ation Utility . The Configuration Utility icon (see Figure 3-12) appears on the taskbar near the clock. T o close the Configuration Utilit y , right-click its icon, and select Exit[...]

Installing and Uninstalling Drivers and Configuration Utility 3-9 4. In the dialog box similar to Figure 3-14 appears, click the Search for a suitable driver for your device (recommended) option, and click the Next button. 5. In the dialog box similar to Figure 3-15, click the CD-ROM drives check box to select it. Insert the installation CD into th[...]

Installing and Uninstalling Drivers and Configuration Utility 3-10 6. In the dialog box similar to Figure 3-16, click the Next button. 7. If the dialog box similar to Figure 3-17 appears, click the Yes button. Figure 3-16: Found New Hardware Wizard dialog box Figure 3-17: Digital Signature Not Found dialog box[...]

Installing and Uninstalling Drivers and Configuration Utility 3-11 8. In the dialog box similar to Figure 3-18, click the Finish button. 9. In the Network Blaster 2030-01 Setup dialog box similar to Figure 3-19, click the Next button. Figure 3-18: Found New Hardware Wizard dialog box Figure 3-19: Network Blaster 2030-01 Setup dialog box[...]

Installing and Uninstalling Drivers and Configuration Utility 3-12 10.When the dialog box similar to Figure 3-20 appears, click the Next button. 11.When the dialog box similar to Figure 3-21 appears, click the Next button. Figure 3-20: Network Blaster 2030-01 Setup dialog box Figure 3-21: Network Blaster 2030-01 Setup dialog box[...]

Installing and Uninstalling Drivers and Configuration Utility 3-13 12.When the dialog box similar to Figure 3-22 appears, click the Next button. 13.When the dialog box similar to Figure 3-23 appears, click the Finish button. Figure 3-22: Network Blaster 2030-01 Setup dialog box Figure 3-23: Network Blaster 2030-01 Setup dialog box[...]

Installing and Uninstalling Drivers and Configuration Utility 3-14 Congratulations! Y ou have successfully installed the Wireless LAN USB Adapter’s drivers and Configur ation Utility . The Configuration Utility icon (see Figure 3-24) appears on the taskbar near the clock. T o close Configuration Utilit y , right-click its icon, and select Exit . [...]

Installing and Uninstalling Drivers and Configuration Utility 3-15 4. In the dialog box similar to Figure 3-26, click the Finish button. 5. When prompted, restart your computer . Make sure the installation CD is in the CD-ROM drive. Figure 3-26:BritePort Wireless LAN USB Adapter Setup Program dialog box[...]

Installing and Uninstalling Drivers and Configuration Utility 3-16 6. After restarting your computer , the Network Blaster 2030-01 Setup dialog box similar to Figure 3-27 appears. 7. Click the Next button. 8. When the dialog box similar to Figure 3-28 appears, click the Next button. Figure 3-27:BritePort Wireless LAN USB Adapter Setup Program dialo[...]

Installing and Uninstalling Drivers and Configuration Utility 3-17 9. When the dialog box similar to Figure 3-29 appears, click the Next button. 10.When the dialog box similar to Figure 3-30 appears, click the Next button. Figure 3-29: Network Blaster 2030-01 Setup dialog box Figure 3-30: Network Blaster 2030-01 Setup dialog box[...]

Installing and Uninstalling Drivers and Configuration Utility 3-18 11.When the dialog box similar to Figure 3-31 appears, click the Finish button. If prompted, restart your computer . Congratulations! Y ou have successfully installed the Wireless LAN USB Adapter’s drivers and Configur ation Utility . The Configuration Utility icon appears on the [...]

Installing and Uninstalling Drivers and Configuration Utility 3-19 In Windows XP 1. T urn on your computer . 2. With the USB cable provided, connect Wireless LAN USB Adapter to your computer . Windows automatically detects the USB device. The Found New Hardware Wizard dialog box similar to Figure 3-33 appears. 3. Insert the installation CD into the[...]

Installing and Uninstalling Drivers and Configuration Utility 3-20 5. In the dialog box similar to Figure 3-34, click the Finish button. Figure 3-34:Microsoft warning message Figure 3-34: Found New Hardware Wizard dialog box[...]

Installing and Uninstalling Drivers and Configuration Utility 3-21 6. In the Network Blaster 2030-01 Setup dialog box similar to Figure 3-35, click the Next button. 7. When the dialog box similar to Figure 3-36 appears, click the Next button. Figure 3-35: Network Blaster 2030-01 Setup dialog box If the Network Blaster 2030-01 Setup dialog box does [...]

Installing and Uninstalling Drivers and Configuration Utility 3-22 8. After the dialog box similar to Figure 3-37 appears, click the Next button. 9. When the dialog box similar to Figure 3-38 appears, click the Next button. Figure 3-37: Network Blaster 2030-01 Setup dialog box Figure 3-38: Network Blaster 2030-01 Setup dialog box[...]

Installing and Uninstalling Drivers and Configuration Utility 3-23 10.When the dialog box similar to Figure 3-39 appears, click the Finish button. Figure 3-39: Network Blaster 2030-01 Setup dialog box[...]

Installing and Uninstalling Drivers and Configuration Utility 3-24 Congratulations! Y ou have successfully installed the Wireless LAN USB Adapter’s drivers and Configur ation Utility . The Configuration Utility icon (see Figure 3-40) appears on the taskbar near the clock. T o close Configuration Utilit y , right-click its icon, and select Exit . [...]

Installing and Uninstalling Drivers and Configuration Utility 3-25 Uninstalling Driv ers and Configuration Utility At times, you ma y need to uninstall, and then reinstall the drivers to correct problems, or make version upgr ades. The following instructions tell you how to uninstall the applications in all Windows operating systems: 1. Close all a[...]

4 Configuring the Wireless LAN USB Adapter[...]

Configuring the Wireless LAN USB Adapter 4-1 Configuring the Wireless LAN USB Adapter Before you use the Creative Network Blaster Wireless LAN USB Adapter 2030, y ou may want to configure the card in the Configur ation Utility . If you want to use yo ur computer in Peer-to-P eer network or Ad-hoc mode, all the wireless stations must have the same s[...]

Configuring the Wireless LAN USB Adapter 4-2 Configuring Settings 1. If the Configuration Utility icon does not appear on the taskbar , click Start -> Programs (or All Programs ) -> Network Blaster 2030-01 -> Network Blaster Wireless LAN USB Adapter utility . 2. Double-click the Configuration Utility icon on the taskbar just near the clock[...]

Configuring the Wireless LAN USB Adapter 4-3 Configuration Settings 1. Click the Configuration tab (see F i g u r e 4 - 3 ) . I n t h i s t a b , y o u c a n c h a n g e t h e default configuration settings below . 2. T o create a new profile, click the Profile box, and then type a name in the box. 3. Click the Create button. 4. T o switch between [...]

Configuring the Wireless LAN USB Adapter 4-4 12.T o set the Wireless LAN USB Adapter to power saving mode, click the Power Saving Mode box, and then click Enabled . In Ad-hoc mode, the Power Sa ving Mode is not supported. 13.Click the Apply Changes button to save the settings. Site Sur ve y Settings 1. Click the Site Survey tab (see Figure 4-4). 2.[...]

Configuring the Wireless LAN USB Adapter 4-5 Encr yption Settings 1. Click the Encryption tab (see Figure 4-5). T o enable WEP , click the Encryption (WEP) box, and then click the number of bits that you want. 2. The type of encryption option depends on your access point encryption settings. If you want to create a WEP key entry using a passphrase,[...]

Configuring the Wireless LAN USB Adapter 4-6 Advanced Settings 1. Click the Advanced tab (see Figure 4-6). 2. Click and drag the Fragmentation Threshold and RTS/CTS Threshold sliders to the rate yo u want. 3. The Security box will only be highlighted when WEP is enabled. Click the Authentication Type box, and then click the option that matches your[...]

Configuring the Wireless LAN USB Adapter 4-7 Utility Information 1. Click the About tab (see Figure 4-7). This displays the driver , configuration utility and firmware versions. 2. Click the OK button. Figure 4-7: About tab[...]

Configuring the Wireless LAN USB Adapter 4-8 Configuring Settings In Windows XP Y ou can choose to configure your Wireless LAN USB Adapter using the Wireless Network Connection in Windows XP , or the Configuration Utility provided in the installation CD . T o configure your Wireless LAN USB Adapter using the Wireless Network Connection, go to “Us[...]

Configuring the Wireless LAN USB Adapter 4-9 Encr yption settings 1. Right-click the Wireless Network Configuration icon on the taskbar , and then click View Available Networks . 2. When the Connect to Wireless Network dialog box similar to Figure 4-9 appears, click the Advanced button. 3. A Wireless Network Connection Properties dialog box similar[...]

Configuring the Wireless LAN USB Adapter 4-10 4. When the Wireless Network Properties dialog box similar to Figure 4-11 appears, click the Data Encryption (WEP enabled) check box to select it. 5. Click the The key is provided for me automatically check box to deselect it. 6. Complete the Network key box with r andom hexadecimal values or ASCII char[...]

Configuring the Wireless LAN USB Adapter 4-11 Netw ork Status 1. Double-click the Wireless Network Connection icon on the taskbar . 2. When the Wireless Network Connection Status dialog box similar to Figure 4-12 appears, click the General tab. This displays the connection status, duration, speed and signal strength. 3. Click the Support tab. A dia[...]

Configuring the Wireless LAN USB Adapter 4-12 Using the Configuration Utility 1. Right-click the Configuration Utility icon (Figure 4-1) on the taskbar , and then click Exit . 2. Right-click the Wireless Network Connection icon (Figure 4-8) on the taskbar , and then click View Available Wireless Networks . 3. When the Connect to Wireless Network di[...]

Configuring the Wireless LAN USB Adapter 4-13 Notes on Wir eless LAN Configuration When configuring a wireless LAN (WLAN), take note of the following points: ❑ Start by determining the areas to be networked, the number of users and the type of devices to be used. Then determine the number of Access P oints required and where they should be placed[...]

5 Configuring Your Computer’s Network Settings[...]

Configuring Your Computer’s Network Settings 5-2 Configuring Y our Computer ’ s Network Settings This chapter explains how to configure your computer’s network settings in Windows 98 SE, Windows Me, Windows 2000 and Windows XP . Before you begin to configure a computer , be sure that the computer has a functioning Network Interface Card (NIC)[...]

Configuring Your Computer’s Network Settings 5-3 5. When the dialog box similar to Figure 5-2 appears, click the IP Address tab. If you are using a Dynamic IP address, proceed to step 6. For users with a Static IP address, go to step 8. 6. Click the Obtain an IP address automatically option to select it and click the OK button. 7. Click the OK bu[...]

Configuring Your Computer’s Network Settings 5-4 13. When the dialog box similar to Figure 5-4 appears, click the Enable DNS option to select it. 14. T ype the relevant information in the Host , Domain and DNS Server Search Order boxes and then click the Add button. 15. Click the OK button. 16. Click the OK button. 17. When Windows prompts you to[...]

Configuring Your Computer’s Network Settings 5-5 Netw ork Configuration in Windows 2000 1. Start -> Settings -> Control Panel . 2. Double-click the Network icon. 3. Right-click the Local Area Connection icon and then click Properties from the list to select it. 4. When the dialog box similar to Figure 5-5 appears, select Internet Protocol ([...]

Configuring Your Computer’s Network Settings 5-6 Netw ork Configuration in Windows XP 1. Start -> Control Panel . 2. Double-click the Network Connections icon. 3. Right-click the Local Area Connection icon and then click Properties from the list to select it. 4. When the dialog box similar to Figure 5-7 appears, select Internet Protocol (TCP/ [...]

Configuring Your Computer’s Network Settings 5-7 5. When the dialog box similar to Figure 5-8 appears, click the Obtain an IP address automatically option and proceed to step 7 If you are using a Dynamic IP Address. Continue with step 6 if you are using a static IP address. 6. Click the Use the following IP Address option to select it and type th[...]

A General Specifications[...]

Specifications A-1 Specifications This appendix lists the general specifications of y our wireless LAN USB adapter . Wir eless Interface ❑ IEEE 802.11b compliant ❑ WEP security support (64-bit or 128-bit encryption) USB Interface ❑ Compliant to 1.0 and 1.1 standards Antenna ❑ Built-in antenna Fr equency Range ❑ 2.4 - 2.4835 GHz (ISM Band)[...]

Specifications A-2 Indicator LEDs ❑ Pow e r LE D ❑ Link LED Safety and Regulator y ❑ FCC Part 15 Class B , CE Ph ysical Dimensions ❑ 4.6 inches (117 mm) x 2.1 inches (82 mm) x 1.0 inches (26 mm) We i g h t ❑ 4.2 oz (120 g)[...]

B Troubleshooting[...]

Troubleshooting B-1 T roubleshooting This appendix provides tips and solutions for resolving some of the problems you might encounter with the Creative Network Blaster Wireless LAN USB Adapter 2030 either during installation or normal use. Pr oblems with Wir eless LAN USB Adapter Windows does not auto-detect the new USB device and the Add New Hardw[...]

Troubleshooting B-2 In Windows XP 1. Click Start -> Control Panel . 2. Double-click the System icon. The System Properties dialog box appears. 3. Click the Hardware tab. 4. Click the Device Manager button. 5. Click the plus sign next to Universal Serial Bus controllers . The name of the controller bus appears. Be sure that there is no red “X?[...]

Troubleshooting B-3 My computer is unable to establish a link with an access point. Do the following: ❑ Make sure that the access point is connected and turned on. Observe the status LEDs to make sure that the access point is properly connected. ❑ Make sure that your PC (wireless client) is set to Infr astructure mode. ❑ Make sure that the wi[...]

Troubleshooting B-4 In Windows 2000/XP 1. Click the Start button and click Run .The Run dialog box appears. 2. In the Open box, type command . 3. At the command prompt, t ype ipconfig . 4. Press the Enter key . 5. R estart your computer . Radio Interference. Do the following: ❑ Adjust the antennas of the wireless access point until you get the be[...]

C Frequently Asked Questions (FAQs)[...]

Frequently Asked Questions (FAQs) C-1 Frequently Asked Questions (F AQs) This appendix provides frequently asked questions y ou might have about Creative Network Blaster Wireless LAN USB Adapter 2030 either during installation or normal use. What is the function of the Creative Network Blaster Wireless LAN USB Adapter? It is a wireless network adap[...]

Frequently Asked Questions (FAQs) C-2 What is a Wireless Access Point? Wireless Access Point (AP) is a network bridge that pro vides an easy and quick solution for the wireless stations to access an existing wired local area network. An Access Point extends the reach and usefulness of the wired network resources. When you connect a Wireless AP to a[...]

Frequently Asked Questions (FAQs) C-3 Windows 2000 and Windows Me have a few security features. Windows 98SE users can download security related patches from Microsoft’ s web site. However , it is recommended that you develop safe computing habits: ❑ Protect your passwords. Do not divulge the passwords to any one and be especially careful if so[...]

D Glossary[...]

Glossary D-1 Glossary This appendix explains the technical terms used in this manual. Access P oint A networking device that transparently bridges wireless computers and laptops to a wired local network. Ad-hoc mode A small Pe er-to-Peer network mode in which the wireless clients are connected to one another directly without using a Wireless Access[...]

Glossary D-2 Br oadband A transmission media that can handle the transmission of multiple messages, at different frequencies at one time. Broadband signals use analog carriers. Cable modem A modem that sends and receives digital data on the same cable that brings television broadcast signals to your home. Channel A channel is a separate path throug[...]

Glossary D-3 pattern called a chip. The chipping code is known only to the sending and receiving stations, making it difficult for an intruder to intercept and decipher the encoded wireless data. DSSS is used in IEEE 802.11b networks. Driv er A program that a computer uses to control the oper ation of a peripheral device, such as a keyboard, modem,[...]

Glossary D-4 Fast Ethernet An Ethernet specification with a speed of 100 Mbps (10 times faster than 10Base T). Fir ewall pr otection Creative’ s built-in router provides firewall protection to all the computers on its LAN. All these computers share a single public IP address and are assigned local IP addresses that are hidden from the outside wor[...]

Glossary D-5 IEEE 802.11b A high-bit wireless LAN standard that works on the 2.4 GHz band and utilizes DSS S (direct sequence spread spectrum) technology . It offers data bit rates of up to 11 Mbps and the range is from 61 to 91 meters (200 to 300 feet) for maximum speed. Infrastructur e mode A local area network or other small network mode in whic[...]

Glossary D-6 Light Emitting Diode (LED) An electric component that emits light (turns ON) when current flows through it. Kilobits per second (Kbps) A measure of data transfer speed. Kilobytes (KB) 1,024 bytes. Megabits per second (Mbps) A measure of data transfer speed. Megabits/Megabytes One million bits/bytes. Modem A device that allows a compute[...]

Glossary D-7 P ersonal Computer Memor y Card International Association (PCMCIA) An industry group organized in 1989 to promote standards for a card-size memory or I/O device that would fit into a personal computer , usually a notebook or laptop computer . PCMCIA Card A card-size memory or I/O device that connects to a personal computer , usually a [...]

Glossary D-8 RJ-45 A connector/socket for four pairs (either wires) of twisted pair cable that is used commonly to connect computers onto a local-area network, especially to the Ethernet. The only difference between an RJ-45 and RJ-11 connector is that the RJ- 45 connector is slightly wider . Router A hardware device that connects two separ ately f[...]

Glossary D-9 T ransmission Contr ol Pr otocol/Internet Pr otocol (TCP/IP) A suite of communication protocols that are used by computers or networking devices on the Internet so that they can communicate with each other . TCP/IP uses sever al protocols, the two main being TCP and IP . 10 Base-T A wiring standard used for Ethernet networks that can t[...]

E Service and Warranty Information[...]

Service and Warranty Information E-1 Service and W arr anty Information This chapter provides T echnical Support and W a rrant y information for the following geographic regions: ❑ The Americas ❑ Asia The Americas Visit our online help website at www.americas.creative.com/support for help with installation, answers to frequently asked questions[...]

Service and Warranty Information E-2 T ech Suppor t BEFORE YOU CONTACT US Please fill out the following information and be seated at your computer . • Model #: _____________Serial # _____________(both found on the back of the device) • Error message on the screen and how it came about: ___________________________________________________________[...]

Service and Warranty Information E-3 W arranty Information CREA TIVE (“the manufacturer”) warrants that equipment furnished will be free from defects in material and workmanship for a period of one (1) year from the confirmed date of purchase of the product new from the retail location. Upon written notice of any such defect, the manufacturer w[...]

Service and Warranty Information E-4 Asia Our company is happy to assist and support our customers. If you hav e trouble or questions relating to any purchased equipment, follow the steps below: 1. Duplicate the problem. Once a problem occurs, try to restart your hardware and software from the beginning and see if the problem happens again. If a pr[...]

Service and Warranty Information E-5 • Please send the package postage paid. W e will not accept packages sent COD. • Ship the well-packed equipment to: Creative T echnology Ltd. 31 International Business Park Creative R esource Singapore 609921 Attn: Asia Customer Service RMA# (your RMA number here) • Y our equipment will be returned to you [...]

Service and Warranty Information E-6 For South Africa Creative Labs Africa (Pty) Ltd, 1F North East Wing, Corner K101 & Old Pretoria R oad, Midrand, JOHANNESBURG, SOUTH AFRICA Mailing Address: P O Box 76761, WENDYWOOD 2144, R epublic of SOUTH AFRICA Operating Hours: 8:00 a.m.-12:00 p.m. , 1:00 pm-5:00 p.m. Mon-Fri, except for Public Holidays Ho[...]

Service and Warranty Information E-7 For Hong K ong & Macau Creative Labs (Hong K ong) Ltd, Unit 31, 9/F , Hong K ong International T rade & Exhibition Centre, No 1 T rademart Driv e, Kowloon Ba y , KOWLOON, HONG KONG Operating Hours:9:15 a.m.-5:45 p .m. Mon-Fri & 9:15 a.m.-12.45 p.m. Sat, except for Public Holidays Hotline: (852)2148-6[...]