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Dell OptiPlex DCCY manuel d'utilisation

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Les règles imposent au revendeur l'obligation de fournir à l'acheteur, avec des marchandises, le manuel d’utilisation Dell OptiPlex DCCY. Le manque du manuel d’utilisation ou les informations incorrectes fournies au consommateur sont à la base d'une plainte pour non-conformité du dispositif avec le contrat. Conformément à la loi, l’inclusion du manuel d’utilisation sous une forme autre que le papier est autorisée, ce qui est souvent utilisé récemment, en incluant la forme graphique ou électronique du manuel Dell OptiPlex DCCY ou les vidéos d'instruction pour les utilisateurs. La condition est son caractère lisible et compréhensible.

Qu'est ce que le manuel d’utilisation?

Le mot vient du latin "Instructio", à savoir organiser. Ainsi, le manuel d’utilisation Dell OptiPlex DCCY décrit les étapes de la procédure. Le but du manuel d’utilisation est d’instruire, de faciliter le démarrage, l'utilisation de l'équipement ou l'exécution des actions spécifiques. Le manuel d’utilisation est une collection d'informations sur l'objet/service, une indice.

Malheureusement, peu d'utilisateurs prennent le temps de lire le manuel d’utilisation, et un bon manuel permet non seulement d’apprendre à connaître un certain nombre de fonctionnalités supplémentaires du dispositif acheté, mais aussi éviter la majorité des défaillances.

Donc, ce qui devrait contenir le manuel parfait?

Tout d'abord, le manuel d’utilisation Dell OptiPlex DCCY devrait contenir:
- informations sur les caractéristiques techniques du dispositif Dell OptiPlex DCCY
- nom du fabricant et année de fabrication Dell OptiPlex DCCY
- instructions d'utilisation, de réglage et d’entretien de l'équipement Dell OptiPlex DCCY
- signes de sécurité et attestations confirmant la conformité avec les normes pertinentes

Pourquoi nous ne lisons pas les manuels d’utilisation?

Habituellement, cela est dû au manque de temps et de certitude quant à la fonctionnalité spécifique de l'équipement acheté. Malheureusement, la connexion et le démarrage Dell OptiPlex DCCY ne suffisent pas. Le manuel d’utilisation contient un certain nombre de lignes directrices concernant les fonctionnalités spécifiques, la sécurité, les méthodes d'entretien (même les moyens qui doivent être utilisés), les défauts possibles Dell OptiPlex DCCY et les moyens de résoudre des problèmes communs lors de l'utilisation. Enfin, le manuel contient les coordonnées du service Dell en l'absence de l'efficacité des solutions proposées. Actuellement, les manuels d’utilisation sous la forme d'animations intéressantes et de vidéos pédagogiques qui sont meilleurs que la brochure, sont très populaires. Ce type de manuel permet à l'utilisateur de voir toute la vidéo d'instruction sans sauter les spécifications et les descriptions techniques compliquées Dell OptiPlex DCCY, comme c’est le cas pour la version papier.

Pourquoi lire le manuel d’utilisation?

Tout d'abord, il contient la réponse sur la structure, les possibilités du dispositif Dell OptiPlex DCCY, l'utilisation de divers accessoires et une gamme d'informations pour profiter pleinement de toutes les fonctionnalités et commodités.

Après un achat réussi de l’équipement/dispositif, prenez un moment pour vous familiariser avec toutes les parties du manuel d'utilisation Dell OptiPlex DCCY. À l'heure actuelle, ils sont soigneusement préparés et traduits pour qu'ils soient non seulement compréhensibles pour les utilisateurs, mais pour qu’ils remplissent leur fonction de base de l'information et d’aide.

Table des matières du manuel d’utilisation

  • Page 1

    www .dell.com | support.dell.com Dell™ OptiPlex™ 760 Setup and Quick Reference Guide This guide provides a features over view , specifications, and quick setup, software, and troubleshooting inform ation for your computer . For more information about your operating sy st em, devices, and technologies, see the Dell T echnology Guide at support.d[...]

  • Page 2

    Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to ha rdware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. If you purchased[...]

  • Page 3

    Contents 3 Contents 1 About Y our Computer . . . . . . . . . . . . . . . . . 7 Desktop — Front View . . . . . . . . . . . . . . . . . . . 7 Desktop — Back View . . . . . . . . . . . . . . . . . . 8 Desktop — Back Panel Connectors . . . . . . . . . . . . 9 Mini T ower — Front View . . . . . . . . . . . . . . . . 10 Mini T ower — Back View [...]

  • Page 4

    4 Contents 2 Setting Up Y our Computer . . . . . . . . . . . 17 Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 17 Connecting the AC Power Adapter (Ultra Small Form Factor Only) . . . . . . . . . . . . . . . . . . 23 Ultra Small Form Factor Cable Cover (Optional) . . . . . . . . . . . . . . . . . . . . . . 25 Installing Y our Computer in [...]

  • Page 5

    Contents 5 5 Reinstalling Software . . . . . . . . . . . . . . . 53 Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Identifying Drivers . . . . . . . . . . . . . . . . . 53 Reinstalling Drivers and Utilities . . . . . . . . . . 54 Restoring Y our Operating Sy stem . . . . . . . . . . . . 56 Using Microsoft ® Windows ® Sy stem Rest [...]

  • Page 6

    6 Contents book.book Page 6 Friday, October 17, 2008 4:02 PM[...]

  • Page 7

    About Y our Computer 7 About Y our Computer Desktop — Front V iew 1 optical drive 2 optica l-drive eject button 3 USB 2.0 connectors (2) 4 har d-drive activity light 5 power button, power light 6 diagnostic lights (4) 7 network-connectivity light 8 microphone connector 9 headphone connector 10 optional floppy drive eject button 11 floppy drive or[...]

  • Page 8

    8 About Y our Computer Desktop — Back V iew 1 expansion-card slots (3) 2 air vent 3 cover release latch 4 padlock rings 5 power connector 6 bac k-panel connectors 1 5 6 2 3 4 book.book Page 8 Friday, October 17, 2008 4:02 PM[...]

  • Page 9

    About Y our Computer 9 Desktop — Back Panel Connectors 1 parallel connector 2 serial connector 3 link-integrity li ght 4 network connector 5 network-activity light 6 line-out connector 7 line-in connector 8 USB 2.0 connectors (6) 9 VGA video connector 10 eSA T A connector 11 DisplayPort connector 1 2 8 7 3 4 5 6 10 11 9 book.book Page 9 Friday, O[...]

  • Page 10

    10 About Y our Computer Mini T ower — Front View 1 optical drive 2 optical-drive eject button 3 optional optical driv e bay 4 floppy drive or Media Card Reader (optional) 5 optional floppy drive eject button 6 USB 2.0 connectors (2) 7 hard-drive activity light 8 power button, power light 9 diagnostic lights (4) 10 headphone connector 11 microphon[...]

  • Page 11

    About Y our Computer 11 Mini T ower — Back V iew 1 power connector 2 bac k-panel connectors 3 expansion-card slots (4) 4 air vent 5 padlock rings 6 cover release latch 5 6 2 1 3 4 book.book Page 11 Friday , October 17, 2008 4:02 PM[...]

  • Page 12

    12 About Y our Computer Mini T ower — Back Panel Connectors 1 parallel connecto r 2 serial connector 3 link-integrity light 4 network connector 5 network-activity light 6 line-out connector 7 line-in connector 8 U SB 2.0 connectors (6) 9 VGA video connector 10 eSA T A connector 11 DisplayPort connector 1 2 8 7 3 4 5 6 10 11 9 book.book Page 12 Fr[...]

  • Page 13

    About Y our Computer 13 Small Form Factor — Front V iew 1 optical drive 2 optical-drive eject button 3 USB 2.0 connectors (2) 4 network-connectivity light 5 diagnostic lights (4) 6 hard-drive activity light 7 power button, power light 8 microphone connector 9 headphone connector 10 option al floppy drive eject button 11 floppy drive or Media Card[...]

  • Page 14

    14 About Y our Computer Small Form Factor — Back V iew Small Form Factor — Back Panel Connectors 1 padlock rings 2 cover release latch 3 power connector 4 bac k-panel connectors 5 expansion-card slots (2) 1 parallel connecto r 2 serial connector 3 link-integrity light 4 network connector 5 network-activity light 6 line-out connector 7 line-in c[...]

  • Page 15

    About Y our Computer 15 Ultra Small Form Factor — Front V iew Ultra Small Form Factor — Back V iew 1 USB 2.0 connectors (2) 2 microphone connector 3 hard drive activity light 4 power button, power light 5 air vents 6 optical-drive eject button 7 optical drive 8 headphone connector 9 air vents 1 diagnostic lights (4) 2 cover release knob 3 secur[...]

  • Page 16

    16 About Y our Computer Ultra Small Form Factor — Back Panel Connectors 1 parallel connector 2 l ink-integrity light 3 network connector 4 network-activity light 5 line-out connector 6 line-in connector 7 USB 2.0 connectors (5) 8 serial connector 9 DVI video connector 10 power connector 11 diagnostic lights (4) 1 2 8 7 3 4 5 6 10 11 9 book.book P[...]

  • Page 17

    Setting Up Y our Computer 17 Setting Up Y our Computer CAUTION: Before you begin any of th e procedures in this section, read the safety information that shipped with your computer . For additional safety best practices information, see the Regulator y Compliance Homepage at www . dell.com/regulatory_compliance. Quick Setup NOTE: Some devices may n[...]

  • Page 18

    18 Setting Up Y our Computer book.book Page 18 Friday , October 17, 2008 4:02 PM[...]

  • Page 19

    Setting Up Y our Computer 19 book.book Page 19 Friday , October 17, 2008 4:02 PM[...]

  • Page 20

    20 Setting Up Y our Computer book.book Page 20 Friday , October 17, 2008 4:02 PM[...]

  • Page 21

    Setting Up Y our Computer 21 2 Connect a USB device, such as a keyboar d or mouse. NOTICE: Ensure that you connect the networ k cable to the connector identified with the icon shown in the following illustration. 3 Connect the network cable. NOTICE: Ensure that you connect the modem to the connector id entified with the icon shown in the following [...]

  • Page 22

    22 Setting Up Y our Computer 5 Connect the power cable(s). NOTE: If you are using an ultra small fo rm factor computer , see "Connecting the AC Power Adapter (U ltra Small Form Fac tor Only)" on page 23. book.book Page 22 Friday , October 17, 2008 4:02 PM[...]

  • Page 23

    Setting Up Y our Computer 23 6 P r ess the power buttons on th e monitor and the computer . 7 Connect to your network. Connecting the AC Power Adapter (Ultra Small Form Factor Only) 1 Connect the AC power adapter to the power connector on the back of the computer . Ensure that the latch clic ks into place for a secur e connection. 2 Connect one end[...]

  • Page 24

    24 Setting Up Y our Computer 4 Connect the AC power cable to the power outlet. The AC power adapter has a status light that is off when the adapter is not plugged into the power outlet, and it is green or amber for the following differ ent states: • green light — solid gr een indicates that the power adapter is connected to an AC power outlet a[...]

  • Page 25

    Setting Up Y our Computer 25 Ultra Small Form Factor Cable Cover (Optional) Attaching the Cable Cover 1 Ensure that all e xternal device cables are thr eaded through the hole in the cable cover . 2 Connect all device cables to the conne ctors on the back of the computer . 3 Hold the bottom of the cable cover to align the tabs with the slots on the [...]

  • Page 26

    26 Setting Up Y our Computer Removing the Cable Cover 1 If a security device is installed in th e security cable slot, r emove the device. 2 Slide the release button, grasp the cable cover , and slide the cover sideways as shown until it stops, and then li ft the cable cover up and away . Installing Y o ur Computer in an Enclosure Installing your c[...]

  • Page 27

    Setting Up Y our Computer 27 • Leave a 10.2-cm (4-in) minimum cleara nce on all sides of the computer that have air vents to permit the airflow requir ed for proper ventilation. • If your enclosure has doors, the doors n eed to be of a type that allows at least a 30-percent airflow through the enclosur e at the front and at the back. NOTICE: Do[...]

  • Page 28

    28 Setting Up Y our Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country . T o connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection , connect a telephone line to the modem connect or on your computer and to the telephone wall connect[...]

  • Page 29

    Setting Up Y our Computer 29 NOTE: If you cannot connect to the Internet, see the Dell T echnology Guide . If you have successfully connected in the past, the ISP mi ght have a service outage. Contact your ISP to check the service status, or tr y connecting again later . NOTE: Have your ISP information ready . If you do not have an ISP , consult th[...]

  • Page 30

    30 Setting Up Y our Computer 5 Click the appropriate option under How do you want to connect to the Internet? , and click Next . 6 Use the setup information provided by your ISP to complete the setup. T ransferring Information to a New Computer Microsoft ® Windows V ista ® Operating Sy stem 1 Click the W indows Vista Start button , and then click[...]

  • Page 31

    Setting Up Y our Computer 31 Running the Files and Settings T ransfer Wizard With the Operating Sy stem Media NOTE: This procedure requires the Operating Sy stem media. This media is optional and may not be included with certain computers. T o pr epar e a new computer for the file transfer : 1 Open the F iles and Settings T ransfer W izar d: click [...]

  • Page 32

    32 Setting Up Y our Computer Running the Files and Settings T ransf er Wizard Withou t the Operating Sy stem Media T o run the F iles and Settings T ransfer W izard without the Operating System media, you must create a wizar d disk that will allow you to cr eate a backup image file to removable media. T o cr eate a wizard disk, use your new compute[...]

  • Page 33

    Setting Up Y our Computer 33 T o transfer data to the new computer: 1 On the Now go to your old computer scre en on the new computer , click Next . 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next . F ollow the instructions on the scr een. The wizard r eads the co[...]

  • Page 34

    34 Setting Up Y our Computer book.book Page 34 Friday , October 17, 2008 4:02 PM[...]

  • Page 35

    Specifications 35 Specifications NOTE: Offerings may vary by region. Fo r more information regarding the configuration of yo ur computer , click Start → Help and Support and select the option to view information about your computer . Processor P rocessor type Intel ® Core ™ 2 Duo ; F SB up to 1333 MHz Intel P entium ® Dual-Core; FSB up to 800[...]

  • Page 36

    36 Specifications Memory capacities 512-MB, 1-GB, 2-GB, 3-GB, or 4-GB non-ECC Minimum memory 512 MB Maximum memory 4 GB Vid eo Ty p e : Integrated Intel integrated video up to 256-MB video memory (shar ed) at total system memory of greater than 512 MB Discrete PCI Express x16 slot can support either a PCI Expr ess card or a D VI graphics card (for [...]

  • Page 37

    Specifications 37 Cards PCI (without riser card) mini tower two full height cards desktop two low profile cards small form factor one half length card PCI (with riser card) desktop up to two full height or half length cards one low profile card PCI Express x1 mini tower one full height card PCI Express x16 (without riser card) mini tower one full h[...]

  • Page 38

    38 Specifications 3.5-inch drive bay mini tower and desktop one 3.5-inch slimline bay small form factor one 3.5-inch D-module bay ultra small form factor one Internally accessible: 3.5-inch SA T A drive bays mini tower two desktop, small form factor , and ultra small form factor one A vailable devices: 3.5-inch SA T A hard drives mini tower up to t[...]

  • Page 39

    Specifications 39 Connectors External connectors: Aud i o back panel two connectors for line-in/ microphone and line-out front panel two front-panel connec tors for headphones and microphone eSA T A one 7-pin connector NOTE: The ultra small form factor computer does not have an eSA T A connector . Network adapter one RJ45 connector P arallel one 25[...]

  • Page 40

    40 Specifications PCI Express x1 mini tower one connector connector size 36 pins connector data width (maximum) 1 PCI Express lane PCI Express x16 mini tower , desktop, and small form factor one connector connector size 164 pins connector data width (maximum) 16 PCI Express lanes Serial A T A mini tower desktop and small form factor ultra small for[...]

  • Page 41

    Specifications 41 P rocessor fan mini tower , desktop, and small form factor one 5-pin connector ultra small form factor two 5-pin connectors Hard-drive fan small form factor one 5-pin connector ultra small form factor one 3-pin slim connector F ront panel control one 40-pin connector P rocessor one 775-pin connector Po w e r 1 2 V one 4-pin connec[...]

  • Page 42

    42 Specifications Diagnostic lights four lights NOTE: For the ultra small fo rm factor computer , the diagnostic lights are on the ba ck panel. See "Ultra Small Form Factor — Back V iew" on page 15. Back of the computer: Link integrity light on integrated network adapter green light — A good 10 Mbps connection e xists between the netw[...]

  • Page 43

    Specifications 43 V oltage (see the safety information that shipped with your computer for important voltage setting information) mini tower 115/230 V AC, 50/60 Hz, 3.6/1.8 A desktop 115/230 V AC, 50/60 Hz, 4.0/2.0 A small form factor 115/230 V AC, 50/60 Hz, 3.5/1.8 A ultra small form factor 12 VDC, 18 A Coin-cell battery 3- V CR20 32 lithium coin [...]

  • Page 44

    44 Specifications We i g h t mini tower 12.7 kg (28.0 lb) desktop 10.4 kg (23 lb) small form factor 7.4 kg (16.4 lb) ultra small form factor without cable cover — 4.5 kg (10 lb) with standard cable cover — 4.9 kg (10.8 lb) with extend cable cover — 4.9 kg (10.8 lb) Environmental T emperature: Operating 10° to 35°C (50° to 95°F) Storage ?[...]

  • Page 45

    T roubleshooting 45 T roubleshooting CAUTION: Before you begin any of th e procedures in this section, read the safety information that shipped with your computer . For additional safety best practices information, see the Regulator y Compliance Homepage at www . dell.com/regulatory_compliance. CAUTION: Alway s unplug your computer fr om the electr[...]

  • Page 46

    46 T roubleshooting Ti p s • If a device does not work, ensure th at the device is properly connected. • If you added or removed a part befo r e the problem started, review the installation procedures and ensur e that the part is correctly installed. • If an error message appears on the sc reen, write down the e xact message. This message may[...]

  • Page 47

    T roubleshooting 47 I F THE POWER LIGHT IS BLINKING AMBER — The computer is r eceiving electrical power , a device might be malfunctioning or incorrectly installed. • Remove and then r einstall all memory modules. • Remove and then r einstall any e xpansion car ds, including graphics car ds. I F THE POWER LIGHT IS STEADY AMBER — There is a [...]

  • Page 48

    48 T roubleshooting • Ensure that the memory you ar e using is supported by your computer . F or mor e information about the type of memory supported by your computer , see "Memory" on page 35. • R un the Dell Diagnostics (see "Dell Diagnostics" on page 50). Lockups and Software Problems The computer does not start up E NSUR[...]

  • Page 49

    T roubleshooting 49 1 Click Start → All P rograms → Accessories → P rogram Compatibility Wizard → Next . 2 F ollow the instructions on the screen. A solid blue screen appears T URN THE COMPUTER OFF — If you are unable to get a r esponse by pr essing a k ey on your k eyboar d or moving your mo use, pr ess and hold the power button for at l[...]

  • Page 50

    50 T roubleshooting Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer . For addi tional safety best practices information, see the Regulator y Compliance Homepage at www . dell.com/regulatory_compliance. Starting the Dell Diagnostic s From Y our Hard Drive 1[...]

  • Page 51

    T roubleshooting 51 4 Select the Boot from CD-ROM option from the menu that appears and pr ess <Enter>. 5 Ty p e 1 to start the CD menu and pr ess <Enter> to proceed. 6 Select R un the 32 Bit Dell Diagnostics from the numbered list. If multiple versions ar e listed, select the version that is appropriate for your computer . 7 When the D[...]

  • Page 52

    52 T roubleshooting book.book Page 52 Friday , October 17, 2008 4:02 PM[...]

  • Page 53

    Reinstalling Software 53 Reinstalling Software Drivers Identifying Drivers 1 Lo cate the list of devices for your computer . Microsoft ® W indows V ista ® : a Click the W indows Vista Start button™ , and right-click Computer . b Click P roperties → Device Manager . NOTE: The User Account Control window may appear . If you are an administrator[...]

  • Page 54

    54 Reinstalling Software Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell ™ computers. If you install drivers obtained from other sources, your computer might n ot work correctly . Returning to a Previous Device Driver V ersion W indows V[...]

  • Page 55

    Reinstalling Software 55 2 When the Drivers and Utilities media installation program starts, follow the prompts on the scr een. NOTE: In most cases, the Drivers and Utilities program starts running automatically . If it does not, start Wi ndows Explorer , click your media drive directory to display the media co ntents, and then dou ble-click the au[...]

  • Page 56

    56 Reinstalling Software 6 Click Browse and browse to the location to which you pr eviously copied the driver files. 7 Click the name of the driver → OK → Next . 8 Click F inish and r estart your computer . Microsoft W indows XP : 1 Click the Start → Settings → Control P anel. 2 Double click the System icon and then click the Hardware tab. [...]

  • Page 57

    Reinstalling Software 57 Using Microsoft ® Windows ® Sy stem Restore NOTE: The procedures in this document we re written for th e Windows default view , so they may not apply if you set your Dell™ comp uter to the Windows Classic view . Starting Sy stem Restore W indows V ista : 1 Click Start . 2 In the Start Search box, type System Restore and[...]

  • Page 58

    58 Reinstalling Software Wi n d o w s X P : 1 Click Start → All P rograms → Accessories → System T ools → System Res t o r e . 2 Click Undo my last restoration and click Next . Using Dell Factory Image Restore NOTICE: Using Dell Factory Image Restore pe rmanently deletes all data (for example, documents, spreadsheets, e-ma il messages, digi[...]

  • Page 59

    Reinstalling Software 59 9 Click the checkbox to confirm that yo u want to continue r eformatting the har d drive and r estoring the system so ftwar e to the factory condition, then click Next . The r estore process begins and may tak e 5 or more minutes to complete. A message appears when the operating system and factory-installed applications hav[...]

  • Page 60

    60 Reinstalling Software Windows XP: Removing Dell PC Restore: NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer . After yo u have removed Dell PC Restore, you will not be able to use it to restore your computer operating sy stem. It is recommended that you do not r emove PC Restor e [...]

  • Page 61

    Reinstalling Software 61 T o reinstall W indows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media. The Dell Drivers and Utilities media contains drivers that were installed at the time you order ed your computer . Use the Dell Drivers and Utilities media to load any r equir ed drivers. NOTE: Depending on the regi[...]

  • Page 62

    62 Reinstalling Software book.book Page 62 Friday , October 17, 2008 4:02 PM[...]

  • Page 63

    Finding Information 63 Finding Information NOTE: Some features or media may be optional and ma y not ship with your computer . Some features or media may n ot be available in certain countries. NOTE: Additional information may ship with your computer . Document/Media/Label Contents Serv ice T ag/Express Ser vice Code The Service T ag/Express Servic[...]

  • Page 64

    64 Finding Information Safety, Regulatory, W arranty, and Support Documentation This type of information may have shipped with your computer . F or additional safety best practices information, see the Regulatory Compliance Homepage at www .dell.com/regulatory_compliance. • W arranty information • T erms and Conditions (U.S. only) • Safety in[...]

  • Page 65

    Getting Help 65 Getting Help Obtaining Assistance CAUTION: If you need to remove the comp uter cover , first disconnect the computer power and mode m cables from all electric al outlets. Follow the safety instructions that shippe d with your computer . If you e xperience a problem with yo ur computer , you can complete the following steps to diagno[...]

  • Page 66

    66 Getting Help F o r instructions on using the Dell Su pport, see "T echnical Support and Customer Service" on page 66. NOTE: Some of the following services are not alwa y s available in all locations outside the continental U.S. Call your local Dell representative for information on availability . T echnical Support and Customer Service[...]

  • Page 67

    Getting Help 67 • Dell Support e-mail addr esses: mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/P acific countries only) • Dell Mark eting and Sales e-mail addr esses: apmarketing@dell.com (Asian/P acific countries only) sales_canada@dell.com (Canada[...]

  • Page 68

    68 Getting Help Product Information If you need information about additional products available from Dell, or if you would like to place an order , visit the Dell website at www .dell.com . F or the telephone number to call for your re gi on or to speak to a sales specialist, see "Contacting Dell" on page 71. Returning Items for W arranty[...]

  • Page 69

    Getting Help 69 Before Y ou Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’ s automated-support telephone sy stem direct y our call more efficiently . Y ou may also be asked for your Service T ag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnost[...]

  • Page 70

    70 Getting Help Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (i f provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you co nnected to a network? Y es No Network, versio[...]

  • Page 71

    Getting Help 71 Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service options. A va[...]

  • Page 72

    72 Getting Help book.book Page 72 Friday , October 17, 2008 4:02 PM[...]

  • Page 73

    Index 73 Index C connecting Internet, 2 8 modem, 2 1 monitor , 1 7 network, 2 3 network cable, 2 1 power cables, 2 2 contacting Dell, 65, 71 D Dell c o n t a c t i n g , 65, 71 software updates, 5 1 Support Utility , 5 1 technical support and customer service, 6 6 T echnical Update Service, 4 9 Dell Diagnostics, 50 starting from the Drivers and Uti[...]

  • Page 74

    74 Index I Internet connecting, 2 8 setting up, 2 8 L license label, 64 M media Drivers and Utilities, 6 3 operating system, 6 3 memory troubleshooting, 4 7 N networks, 23 connecting, 2 3 O operating system Dell F actory Image Restore, 5 8 media, 6 0 r einstalling, 6 3 System Restore , 5 6 Operating System media, 63 operating system product k ey , [...]

  • Page 75

    Index 75 specifications all, 3 5 audio , 3 6 connectors, 3 9 controls and lights, 4 1 drives, 3 7 environmental, 4 4 e xpansion bus, 3 6 memory , 3 5 physical, 4 3 power , 4 2 processor , 3 5 system information, 3 5 video , 3 6 support, 65 contacting Dell, 7 1 DellConnect, 6 6 online services, 6 6 regional, 6 6 technical support and customer servic[...]

  • Page 76

    76 Index W indows XP Device Driver Rollback, 5 4 F iles and Settings T ransfer Wi z a r d , 3 0 r einstalling, 6 3 r eturning to a pr evious device driver version, 5 4 setting up Internet connection, 2 9 System Restore , 5 6 - 5 7 wizar ds F iles and Settings T ransfer Wi z a r d , 3 0 P rogram Compatibility wizard, 4 8 book.book Page 76 Friday , O[...]