Dell PowerEdge HX574 manuel d'utilisation

Dell™ PowerEdge™ R905 Hardware Owner’ s Manual[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to ha rdware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. ________________[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . 11 Other Information Y ou May Need . . . . . . . . . . . . 11 Accessing Sy stem Features During Startup . . . . . . . 12 Front-Panel Featu res and Indicators . . . . . . . . . . 13 Hard-Drive In dicator Codes . . . . . . . . . . . . 16 Back-Panel Features and Indicators .[...]

4 Contents 2 Using the Sy stem Setup Program . . . . . 45 Entering the Sy s tem Setup Program . . . . . . . . . . . 45 Responding to Error Messages . . . . . . . . . . . 45 Using the Sy stem Setup Program . . . . . . . . . . 46 Sy stem Setup Options . . . . . . . . . . . . . . . . . . 46 Main Screen . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 5 Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 69 Removing a Cooling Fan . . . . . . . . . . . . . . 69 Replacing a Cooling Fan . . . . . . . . . . . . . . 70 Cooling Shroud Assembly . . . . . . . . . . . . . . . . 71 Removing the Coolin g Shroud Assembly . . . . . . 71 Replacing the Cooling Shroud Assembly . . . . . . 72 Pow[...]

6 Contents NIC Daughter Card . . . . . . . . . . . . . . . . . . . . 91 Installing the NIC Daughter Card . . . . . . . . . . 91 Removing the NIC Daughter Card . . . . . . . . . 93 Sy stem Memory . . . . . . . . . . . . . . . . . . . . . 94 General Memory Mo dule Installation Guidelines . . . . . . . . . . . . . . . 94 Installing Memory Modules . . [...]

Contents 7 Sy stem Battery . . . . . . . . . . . . . . . . . . . . . . 117 Replacing the Sy stem Battery . . . . . . . . . . . 117 Control Panel Assembly . . . . . . . . . . . . . . . . . 119 Removing the Control Panel . . . . . . . . . . . . 119 Installing the Control Panel . . . . . . . . . . . . . 121 Chassis Intrusion Switch . . . . . . . . . .[...]

8 Contents 4 T roubleshooting Y our Sy stem . . . . . . . . 145 Safety First—For Y ou and Y our Sy stem . . . . . . . . 145 Start-Up Routine . . . . . . . . . . . . . . . . . . . . 145 Checking Basic Power Problems . . . . . . . . . . . 146 Checking the Equipment . . . . . . . . . . . . . . . . 146 T roubleshooting Exte rnal Connections . . . . .[...]

Contents 9 T roubleshooting Expansion Cards . . . . . . . . . . . . 166 T roubleshooting the Microprocessors . . . . . . . . . 167 5 Running the Sy stem Diagnostics . . . . . . 169 Using Dell PowerEdge Diagnostics . . . . . . . . . . . 169 Sy stem Diagnostics Features . . . . . . . . . . . . . . 169 When to Use the Sy stem Diagnostics . . . . . . .[...]

10 Contents 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 181 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 181 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195[...]

About Y our Sy stem 11 About Y our Sy stem This section describes the physical, firm ware, and softwar e interface features that provide and ensure the essentia l functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system e xpansion capability . The system firmware , appli[...]

12 About Y our Sy stem • Operating system documentation descri bes how to install (if necessary), configur e, and use the operating system softwar e. • Documentation for any components you purchased separately provides information to configur e and install these options. • Updates ar e sometimes included with the system to describe changes to[...]

About Y our Sy stem 13 Front-Panel Features and Indicators F i gur e 1-1 shows the controls, indicator s, and connectors located behind the optional rack bezel on the system's front panel. <Ctrl+C> If a SAS controller is installed, this keystrok e enters the SAS Configuration Utility . See your SAS adapter User ’s Guide for more inform[...]

14 About Y our Sy stem Figure 1-1. Front-Panel Fe atures and Indicators T able 1-2. Front-Panel Features and Connectors Item Component Icon Description 1 P ower-on indicator , power button The power button controls the DC power supply output to the system. NOTE: If you turn off the sy stem using the power button and the sy stem is running an ACPI-c[...]

About Y our Sy stem 15 4 LCD display P rovides system ID, status information, and system error messages. The LCD display lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system. The LCD displ[...]

16 About Y our Sy stem Hard-Drive Indicator Codes The har d-drive carriers have two indi cators—a drive-activit y indicator and a drive-status indicator . See F igure 1-2. Figure 1-2. Hard-Drive Indicators T able 1-3 lists the drive indicator pattern s for har d drives connected to a R AID- enabled controller car d such as a PER C6i card. Differ [...]

About Y our Sy stem 17 Back-Panel Features and Indicators F i gur e 1-3 shows the controls, indicat ors, and connectors located on the system's back panel. T able 1-3. Hard-Drive Indicator Patterns fo r Drives Connected to a RAID Controller Card Condition Drive-Sta tus Indicator Pattern Identify drive/preparing for r emoval Blinks green two ti[...]

18 About Y our Sy stem Figure 1-3. Back-Panel Features and Indicators Connecting External Devices When connecting external devices to yo ur system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly . (Device drivers ar e normally included with[...]

About Y our Sy stem 19 F or information about individual connect ors, see "Jumpers and Connectors" on page 173. F or information about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup P rogram" on page 45. Power Indicator Codes The power button on the front panel contr ols the power inpu[...]

20 About Y our Sy stem Figure 1-4. Power Supply Indicators NIC Indicator Codes Each NIC on the system back panel has an indicator that provides information on network activity and l ink status. See F igur e 1-5. T able 1-6 lists the NIC indicator codes. Figure 1-5. NIC Indicators 1 power supply status (DC out is operational) 2 power supply fault 3 [...]

About Y our Sy stem 21 LCD Status Messages The system's control panel LCD provid es status messages to signify when the system is operating corr ectly or when the system needs attention. The LCD lights blue to indicate a norm al operating condition, and lights amber to indicate an erro r condition. The LCD sc rolls a message that includes a st[...]

22 About Y our Sy stem T able 1-7. LCD Status Messages Line 1 Message Line 2 Message Causes Corrective Actions N/A SYSTEM NAME A 62-character string that can be defined by the user in the System Setup program. The SYSTEM NAME displays under the following conditions: • The system is powered on. • The power is off and active POST errors are displ[...]

About Y our Sy stem 23 E122A CPU # VTT P rocessor # VT T voltage has ex ceeded the allowable voltage range See "Getting Help" on page 181. E122D CPU # VDDIO Processor # VDDIO voltage has ex ceeded the allowable voltage range See "Getting Help" on page 181. E122E CPU # VDDA Proc essor # VDD A voltage has ex ceeded the allowable v[...]

24 About Y our Sy stem E1313 Fan Redundancy One or more cooling fans has failed. Cooling fan redundancy has been lost. See "Troubleshooting System Cooling Problems" on page 157. E1414 CPU # Thermtrip Specified microprocessor is out of acceptable temperature range and has halted operation. See "Troubleshooting System Cooling Problems&[...]

About Y our Sy stem 25 E141C CPU Mismatch P rocessors are in an unsupported configuration. Ensure that your processors match and conform to the type described in the Microprocessor T echnical Specifications outlined in your system’s Getting Started Guide . E141F CPU Protocol The system BIOS has reported a processor protocol error . See "Gett[...]

26 About Y our Sy stem E161C PS # Input Lost P ower source for specified power supply is unavailable, or out of acceptable range. Check the AC power source for the specified power supply . If problem persists, see "T roubleshooting P ower Supplies" on page 156. E1620 PS # Input Range P ower source for specified power supply is unavailable[...]

About Y our Sy stem 27 E1712 PCI SERR B## D## F## PCI SERR Slot # The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##. The system BIOS has reported a PCI system error on a component that resides in slot #. Remove and reseat the specified PCI expansion card. If the [...]

28 About Y our Sy stem E1812 HDD ## Removed Specified hard drive has been removed from the system. Information only . E1914 DRAC5 Conn2 Cbl DR A C 5 cable is missing or unseated. Reconnect the cable. See "R AC Card" on page 86. E1A14 SAS Cable A SAS cable A is unseated, missing, or bad. Check the cable connection to the SAS backplane. See[...]

About Y our Sy stem 29 E2013 Shadow BIOS Fail The system BIOS failed to copy its flash image into memory . See "T roubleshooting System Memory" on page 158. E2014 CMOS Fail CMOS failure. CMOS R AM not functioning properly . See "Getting Help" on page 181. E2015 DMA Controller DMA controller failure. See "Getting Help" [...]

30 About Y our Sy stem E201F DRAC Config Remote access controller (R A C) configuration failur e. Check screen for specific error messages. Ensure that the RA C card and cables are properly seated. See "R AC Card " on page 86. If problem persists, see your R A C documentation. E2020 CPU Config CPU configuration failur e. Check screen for [...]

About Y our Sy stem 31 E2112 Mem Spare DIMM ## The system BIOS has spared the memory because it has determined that the memory had too many errors. "##" repr esents the DIMM implicated by the BIOS. See "T roubleshooting System Memory" on page 158. I1910 Intrusion System cover has been removed. Information only . I1911 >3 ERRs[...]

32 About Y our Sy stem Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very pr ecise fault condition that is easily corrected. F or example, if the code E0708 PROC_1_Presence appears, you know that a microprocessor is not installed in sock et 1. In contrast, you might be able to de termine the prob[...]

About Y our Sy stem 33 Any of these actions will remove fault messages, and r eturn the status indicators and LCD colors to the norm al state. Messages will reappear under the following conditions: • The sensor r eturns to a normal state but fails again, r esulting in a new SEL entry . • The system is r eset and new error events ar e detected. [...]

34 About Y our Sy stem T able 1-8. Sy stem Messages Message Causes Corrective Actions Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. The memory configuration does not support node interleaving. The system will run but with reduced functionality . Ensure that the memory modules are installed in a configur[...]

About Y our Sy stem 35 CPUs with different cache sizes detected! Microprocessors with different cache sizes ar e installed. Ensure that all microprocessors have the same cache size and that they are properly installed. See "P rocessors" on page 100. Decreasing available memory F aulty or improperly installed memory modules. See "T ro[...]

36 About Y our Sy stem HyperTransport error caused a system reset: HyperTransport device Please check the system event log for details. A fatal system error occurr ed and caused the system to reboot. Check the SEL for information that was logged during the error . See the applicable troubleshooting section in "T roubleshooting Y our System&quo[...]

About Y our Sy stem 37 Memory address line failure at address , read value expecting value F aulty or improperly installed memory modules. See "T roubleshooting System Memory" on page 158. Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at address , read value expecting value Memory w[...]

38 About Y our Sy stem No boot sector on hard drive Incorrect configuration settings in System Setup program, or no operating system on hard drive. Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup P rogram" on page 45. If necessary , install the operating system on your hard drive. See y[...]

About Y our Sy stem 39 PCI BIOS failed to install PCI device BIOS (Option ROM) checksum failure is detected during shadowing. A cable to an exp an s io n c ard is unseated; an expansion card is faulty or improperly installed. Reseat the expansion car ds and expansion car d cables. If the problem persists, see "T roubleshooting Expansion Cards&[...]

40 About Y our Sy stem Remote configuration update attempt failed System unable to process Remote Configuration request. Retry Remote Configuration. ROM bad checksum = address An expansion car d is improperly installed or is faulty . Reseat the expansion car ds. Ensure that all appropriate cables are secur ely connected to the expansion cards. If t[...]

About Y our Sy stem 41 This system supports only Opteron n series processors. Microprocessor(s) is not supported by the system. Install a supported microprocessor or microprocessor combination. See "Installing a P rocessor" on page 103. Time-of-day clock stopped F aulty battery or faulty chip. See "T roubleshooting the System Battery[...]

42 About Y our Sy stem Warning: Following faulty DIMMs are disabled: CPU n : DIMM n CPU n : DIMM n Total memory size is reduced. F aulty or improperly seated memory module(s) used by CPU n . See "T roubleshooting System Memory" on page 158. Warning! No microcode update loaded for processor n Microcode update failed. Update the BIOS firmwa[...]

About Y our Sy stem 43 W arning Messages A warning message alerts you to a poss ible problem and prompts you to r espond befor e the system continues a ta sk. F or example, befor e you format a diskette, a message will warn you that yo u may lose all data on the disk ette. W arning messages usually interrupt the ta sk and r equir e you to re spond [...]

44 About Y our Sy stem[...]

Using the Sy stem Setup Program 45 Using the Sy stem Setup Program After you set up your syste m, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future r eference. Y ou can use the System Setup program to : • Change the system configuration sto r ed in NVR AM a[...]

46 Using the Sy stem Setup Program Using the Sy stem Setup Program T able 2-1 lists the k eys that you use to view or change information on the System Setup program scre ens and to e xit the program. NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the sy stem. Sy stem Setup Options Main[...]

Using the Sy stem Setup Program 47 Figure 2-1. Main Sy stem Setup Program Screen T able 2-2 lists the options and descripti ons for the information fields that appear on the main System Setup pr ogram scr een. F or related information, see "System Security Scre en Options" on page 53. NOTE: The options for the Sy stem Setup pr ogram chang[...]

48 Using the Sy stem Setup Program Boot Sequence Determines the or der of devices from which the system attempts to boot during system startup. A vailable options can include a disk ette drive, CD drive, hard d rives, and network. NOTE: Sy stem boot is not supported from an external device attached to a SAS adapter . See support.dell.com for the la[...]

Using the Sy stem Setup Program 49 Memory Information Screen T able 2-4 lists the descriptions for the in formation fields that appear on the Memory Information screen. K eyboar d NumLock ( On default) Determines whether your system starts up with the NumLock mode activated on 101- or 10 2-k ey keyboar ds (does not apply to 84-key k eyboards). Repo[...]

50 Using the Sy stem Setup Program CPU Information Screen T able 2-4 lists the options and descrip tions for the information fields that appear on the CPU Information scr een. Memory Optimizer T echnology ( Enabled default) Sets the behavior of the two DR AM controllers for memory optimization. When set to Enabled , the two controllers run in paral[...]

Using the Sy stem Setup Program 51 Enabling AMD PowerNow!™ T echnology AMD P owerNow! technology controls your system’s processor performance automatically , dynamically adjusting the operating fr equency and voltage according to the task at hand. When an application does not r equire full performance, significant amounts of power can be saved.[...]

52 Using the Sy stem Setup Program T able 2-5. Integrated De vices Screen Options Option Description Integrated SAS/R AID Controller ( Enabled default) Enables or disables the integrated SAS controller . Optical Drive Controller ( On default) Enables or disables the integrated optical drive controller . User Accessible USB P orts ( All P orts On de[...]

Using the Sy stem Setup Program 53 Serial Communication Screen T able 2-6 lists the options and descripti ons for the information fields that appear on the Serial Communication screen. Sy stem Security Screen T able 2-7 lists the options and descripti ons for the information fields that appear on the System Security screen. T able 2-6. Serial Commu[...]

54 Using the Sy stem Setup Program Setup P assword Restricts access to the Sy stem Setup program in the same way that you restrict access to your system using the system password featur e. NOTE: See "Using the Setup Password" on page 59 for instructions on assigning a setup password and using or changing an existing setup password. P assw[...]

Using the Sy stem Setup Program 55 TPM Activation Changes the operational state of the TPM. When set to Activate , the TPM is enabled and activated at default settings. When set to Deactivate , the TPM is disabled and deactivated. The No Change state initiates no action. The operational state of the TPM remains unchan ged (all user settings for the[...]

56 Using the Sy stem Setup Program Exit Screen After you press <Esc> to e xit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Sy stem and Setup Password Features NOTICE: The password features provide a basic level of security for the data on y[...]

Using the Sy stem Setup Program 57 password jumper setting to disable t he passwor ds, and erases the existing passwords. This procedur e is describe d in "Disabling a F orgotten P assword" on page 173. Using the Sy stem Password After a system password is assigned, on ly those who know the passwor d have full use of the system. When the [...]

58 Using the Sy stem Setup Program 4 P ress <Enter>. 5 T o confirm your password, type it a second time and pr ess <Enter>. The setting shown for the System P assword changes to Enabled . Exit the System Setup program and begin using your system. 6 Either reboot your system now for your passwor d protection to take effect or continue wo[...]

Using the Sy stem Setup Program 59 NOTE: Y ou can use the Password Status option in conju nction with the Sy stem Password and Setup Password options to further pr otect your sy stem from unauthorized changes. Deleting or Changing an Existing Sy stem Password 1 When prompted, press <Ctrl><Enter> to disable the e xisting system passwor d[...]

60 Using the Sy stem Setup Program As you press each character k ey (or the spacebar for a blank space), a placeholder appears in the field. The password assignment is not case-sensitive. However , certain key combinations are not valid. If you enter one of these combinations, the system beeps. T o erase a character when entering your password, pre[...]

Using the Sy stem Setup Program 61 Disabling a Forgotten Password See "Disabling a F orgotten P assword" on page 173. Baseboard Management Controller Configuration The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems r emotely . BMC provides the following featur es: • Uses the system’s int[...]

62 Using the Sy stem Setup Program[...]

Installing Sy stem Components 63 Installing Sy stem Components This section describes how to inst all the following system components: • F ront bezel • System cover • Cooling fan modules • Cooling shroud assembly • P ower supplies • P rocessor expansion module (PEM) •E x p a n s i o n c a r d s • Riser boar d •R A C c a r d • In[...]

64 Installing Sy stem Components • P eripheral interposer board • F an interposer board • System board • P ower distribution board • P rocessor expansion module board Recommended T ools Y ou may need the following items to perf orm the procedures in this section: • K ey to the system keylock • #2 Phillips screwdriver • T10 T orx dri[...]

Installing Sy stem Components 65 Figure 3-1. Inside the Sy stem 1 fan modules (4) 2 memory modules (16) 3 heatsink/processor (2) 4 riser card 5 cooling shroud assembly 6 processor expansion module 7 NIC daughter card 8 expansion card slots (7) 9 SAS controller card 10 optional RAC 7 5 8 2 1 6 9 3 4 10[...]

66 Installing Sy stem Components The system board holds the system's control circuitry and other electronic components. The processors and memory modules are installed on the system boar d, and on the optional processor e xpansion module (PEM). The hard-drive bays provide space for up to eight optional 2.5-inch har d drives or five optional 3.[...]

Installing Sy stem Components 67 T o replace the optional bezel, hook the right end of the bezel onto the chassis, then fit the free end of the bezel onto the system. Secur e the bezel with the k eylock. See F igure 3-2. Opening and Closing the Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perfor[...]

68 Installing Sy stem Components Figure 3-3. Removing and Replacing the Sy stem Cover Closing the Sy stem 1 Lift up the latch on the cover . 2 Align the cover with the left and righ t edges of the system and offset it slightly towards the back of the syst em, so that the pins on the inner edge of the cover are aligned with the chassis hooks. See F [...]

Installing Sy stem Components 69 Cooling Fans This system contains four hot-plug cooling fans, connected dir ectly to the system boar d. NOTICE: In the event of a problem with a particular fan, the fan’ s number is referenced by the sy stem’ s management software, allowi ng you to easily identify and replace the proper fan. Removing a Cooling F[...]

70 Installing Sy stem Components Figure 3-4. Removing and Replacing a Cooling Fan Replacing a Cooling Fan NOTE: The procedure for ins talling each individual fan is the same. 1 Ensure that the fan handle is upright and lower the fan into its r etention base until the fan is fully seated. Then lower the fan handle until it snaps into place. See F i [...]

Installing Sy stem Components 71 Cooling Shroud Assembly Removing the Cooling Shroud Assembly NOTICE: Do not operate the sy s tem without the cooling shroud assembly . The cooling shroud assembly must be instal led to direct the airflow from the fans. 1 T urn off the system, including any attached peripherals, and disconnect the system from the ele[...]

72 Installing Sy stem Components Figure 3-5. Removing and Replac ing the Cooling Shroud Assembly Replacing the Cooling Shroud Assembly 1 Slowly lower the shroud assembly str aight down into the system. The snaps on the four corners of the shroud fit over the four corr esponding alignment pins on the system board. See F igur e 3-5. 1 cooling shroud [...]

Installing Sy stem Components 73 2 Gently pr ess down on the shroud assembly until it is fully seated. The upper surface of the shroud should be flush with the fan bays when the shroud assembly is corr ectly installed. Power Supplies Y our system supports two power supplies. The second power supply serves as a r edundant, hot-plug power source. NOT[...]

74 Installing Sy stem Components Figure 3-6. Removing an d Replacing a Power Supply Replacing a Power Supply 1 Holding the lever in the open position, slide the new power supply into the chassis until the lever contacts the system chassis. See F igure 3-6. 2 Close the r elease lever unti l the power supply is fu lly seated and the lever snaps into [...]

Installing Sy stem Components 75 NOTE: After installing a new power supply in a sy stem with two power supplies, allow several seconds for the sy stem to recognize the power su pply and determine its status. The power -supply status indicator turns green to sig nify that the power supply is functioning properly (see Figure 1-4). Processor Expansion[...]

76 Installing Sy stem Components Figure 3-7. Installing and Removing a PEM NOTICE: Use two hands to lift the PEM from the chassis. 4 Lift the PEM from the chassis. 5 If you are r emoving a 4-processor PEM , carefully turn the PEM upside down and rotate the handle so it is in th e closed position, before placing the PEM on a work surface. See F igur[...]

Installing Sy stem Components 77 Figure 3-8. PEM in Service Position 1 PEM 2 cooling shroud 3 handle in service position 1 2 3[...]

78 Installing Sy stem Components T o access the PEM board, r emove the cooling shroud. See F igure 3-9. Figure 3-9. Removing and Ins talling the PEM Cooling Shroud Replacing the PEM or PEM Shell 1 Replace the cooling shroud 2 Rotate the PEM so the PEM boar d (4-pro cessor systems) or air baffles (2- processor systems) face downward s. 3 Rotate the [...]

Installing Sy stem Components 79 5 Lower the PEM into the system and rotate the PEM handle until the PEM is fully seated in the chassis. Expansion Cards Expansion Card Installation Guidelines Y our system supports up to eight PC I-Expr ess (PCIe) e xpansion cards installed in connectors on the system board (see F igure 3-10). • All slots support [...]

80 Installing Sy stem Components Figure 3-10. Expansion Slots Installing an Expansion Card CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due[...]

Installing Sy stem Components 81 5 Open the e xpansion-card r etainer and remove the filler brack et. See F igure 3-11. 6 Install the expansion car d: a Holding the car d by its edges, position the card so that the car d-edge connector aligns with the e xpansion-car d connector on the system boar d. NOTICE: If you are installing a SAS RAID co ntrol[...]

82 Installing Sy stem Components Figure 3-11. Installing or Removing an Expansion Card 7 Connect any cables to the expansion car d. • If you are installing a R AC car d, see "RA C Card" on page 86. • If you are installing a SAS controller car d, see "Installing a SAS Controller Card " on page 114. 8 Close the system. See &qu[...]

Installing Sy stem Components 83 Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not autho[...]

84 Installing Sy stem Components Figure 3-12. Riser Boards Removing the Riser Board CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to ser[...]

Installing Sy stem Components 85 Figure 3-13. Installing or Removing a Riser Board Replacing the Riser Board 1 If applicable, r emove the protection caps from the connectors on the riser boar d. 2 Open both r etention latches on the ri ser board, and orient the riser as shown in F igure 3-13. 1 riser board 2 reten tion latches (2) 3 riser board soc[...]

86 Installing Sy stem Components 3 Holding the riser boar d by the retention latches, align the riser with the two riser guide posts on the system boar d, making sur e that the riser board is oriented straight up and down. 4 Lower the riser board straight down, fully seating the guide posts into the guide post holes in the riser board. See F igur e[...]

Installing Sy stem Components 87 b P osition the card so that the car d-edge connector aligns with the e xpansion-card connector . c Insert the card-edge connector firmly into the e xpansion-card connector until the card is fully seated. 6 Connect the 50-pin management cable and the 44-pin MII cable supplied with the R AC to the two connectors on t[...]

88 Installing Sy stem Components When the system boots, the Remote Access Controller Detected message displays and the option ROM and firmware information for the R AC displays. P ress <Ctrl><e> to enter the R AC configuration scr een. See the RA C documentation for information on configuring and using the R AC. Internal USB Memory Key [...]

Installing Sy stem Components 89 Figure 3-15. Installing a USB Memory Key 5 Close the system. See "Opening the System" on page 67. 6 Reconnect the system to power and r estart the system. 7 Enter the System Setup program and ve rify that the USB key has been detected by the system. See "Using the System Setup P rogram" on page 4[...]

90 Installing Sy stem Components NOTE: TOE Operating sy stem support and the Microsoft ® scalable network pack are required for TOE functionality . NOTE: When future NIC functionality is suppor ted, you must replace the original TOE/iSCSI hardware key wi th a new hardware key . 1 T urn off the system, including any at tached peripherals, and disco[...]

Installing Sy stem Components 91 6 Close the system. See "Opening the System" on page 67. 7 Reconnect the system to power and r estart the system. SD Memory Card Y ou can install an optional SD memo ry car d in a connecto r on the system board. CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perf[...]

92 Installing Sy stem Components support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty . Read and follow the safety instructions th at came with the product. 1 T urn off the system, including any at tached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "O[...]

Installing Sy stem Components 93 5 Straighten the car d so that the cutout s on the side edges of the car d insert into the two support standoffs. See F igure 3-17. 6 Slide the card back slightly and alig n the front edge of the NIC car d with the two front plastic retention stando ffs adjacent to the system board connector , and press down the sid[...]

94 Installing Sy stem Components Sy stem Memory Y ou can upgrade your system memory to a maximum of 128 GB (two- processor configurations) or 256 GB (four -processor configurations) by installing sets of 512-MB, 1-GB, 2- GB, 4-GB, or 8-Gb (when available) memory modules. 667-MHz re gistered DDR-II memory modules ar e supported in all memory sizes. [...]

Installing Sy stem Components 95 T able 3-1. Examples of T wo-Pr ocessor Memory Configurations T otal Sy stem Memory Memory Modules – Number , Size and Speed Memory Module Locations 2 GB F our 512 MB, 667 MHz A1, A2, B1, B2 4 GB F our 1 GB, 667 MHz A1, A2, B1, B2 4 GB Eight 512 MB, 667 MHz A1, A2, A3, A4, B1, B2, B3, B4 6 GB T welve 512 MB, 667 M[...]

96 Installing Sy stem Components T able 3-2. Examples of Four -Pro cessor Memory Configurations T otal Sy stem Memory Memory Modules – Number , Size and Speed Memory Module Locations 4 GB Eight 512 MB, 667 MHz A1, A2, B1, B2, C1, C2, D1, D2 8 GB Eight 1 GB, 667 MHz A1, A2, B1, B2, C1, C2, D1, D2 16 GB Eight 2 GB, 667 MHz A1, A2, B1, B2, C1, C2, D[...]

Installing Sy stem Components 97 Installing Memory Modules CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not author[...]

98 Installing Sy stem Components 1 T urn off the system, including any at tached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Remove the PEM (four -processor configurations) or PEM shell (two- processor configurations). See "Rem oving the PEM or PEM Shell[...]

Installing Sy stem Components 99 8 Align the memory module's edge connect or with the alignment key of the memory module socket, and insert th e memory module in the sock et. NOTE: The memory module socket has an a lignment key that allows you to install the memory module in the socket in only one way . 9 P ress down on the memory module wi th[...]

100 Installing Sy stem Components support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty . Read and follow the safety instructions th at came with the product. CAUTION: The memory modules are hot to th e touch for some time after the sy stem has been powered down. Allow time for the memory modules to co[...]

Installing Sy stem Components 101 NOTICE: All processors must have the sa me frequency and core voltage. Removing a Processor CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone s[...]

102 Installing Sy stem Components Figure 3-19. Removing and Installing the Heat Sink 7 W ait 30 seconds for the heat sink to loosen from the processor . 8 Loosen the second heat-sink retention scr ew . 9 If the heat sink does not separate fr om the processor , car efully rotate the heat sink in a clockwise, then counter clockwise, dir ection until [...]

Installing Sy stem Components 103 12 P ull the socket-r elease lever 90 degr ees upward until the processor is r eleased from the socket. See F igur e 3-20. Figure 3-20. Removing an d Installing the Processor 13 Open the processor shield and then li ft the processor out of the socket. Leave the release lever up so that the socket is r eady for the [...]

104 Installing Sy stem Components 3 If you are adding a processor to an empty sock et, perform the following steps: a Remove the protective cover from the processor sock et. b P ull the socket-r elease lever 90 degr ees upward. See F igure 3-20. c Lift the processor shield. See F igure 3-20. 4 I nstall the processor in the sock et. NOTICE: Position[...]

Installing Sy stem Components 105 6 Replace the cooling shroud assembly : – If you are adding a processor on the system boar d, see "Replacing the Cooling Shroud Assembly" on page 72. – If you are adding a processor on the PEM, see F igure 3-9. 7 Replace the PEM. See "Replacing the PEM or PEM Shell" on page 78. 8 Close the s[...]

106 Installing Sy stem Components 4 Remove the optical drive filler plate from the carrier : a L oosen the thumbscr ew from the latch securing the optical drive or filler plate. See F igure 3-21. b Remove the latch. c Lift the optical drive filler plate from the carrier . Figure 3-21. Installing an Opti cal Drive in the Drive Carrier 1 optical driv[...]

Installing Sy stem Components 107 5 Install the new optical drive in the carrier . See F igure 3-21. The pins on the carrier fit into the co rresponding holes in the side of the drive. 6 Attach the interface board to the back of the carrier , using the two plastic rivets. See F igure 3-21. 7 Reinstall the latch and tighten the thumbscrew . 8 Slide [...]

108 Installing Sy stem Components Figure 3-22. Hard-Drive ID Numbers Before Y ou Begin NOTICE: Before you attempt to remove or in stall a drive while the sy stem is running, see the documentation for the o ptional SAS RAID controller card to ensure that the host adapter is configured corre ctly to support hot-plug drive removal and insertion. NOTE:[...]

Installing Sy stem Components 109 When you format a high-capacity hard drive, allow enough time for the formatting to be completed. L ong form at times for these drives are normal. Configuring the Boot Device If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller . The device that the system[...]

110 Installing Sy stem Components Removing a Hot-Plug Hard Drive 1 Remove the bezel. See "Removing and Replacing the Optional F ront Bezel" on page 66. 2 F rom the RAID management softwar e, prepar e the drive for removal a nd wait until the hard-drive indicators on the drive carrier signal that the drive can be re moved safely . See your[...]

Installing Sy stem Components 111 Figure 3-23. Removing and Ins talling a Hot-Plug Hard Drive Installing a Hot-Plug Hard Drive NOTICE: When installing a hard drive, en sure that the adjacent drives are fully installed. Inserting a hard-d rive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially in[...]

112 Installing Sy stem Components 3 Install the hot-plug har d drive. a Open the handle on the har d-drive carrier . b Insert the hard-drive carrier int o the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 Replace the front bezel, if applicable. See "Removing and Replacing the Optional F ro[...]

Installing Sy stem Components 113 Figure 3-24. Installing a Hard Drive Into a Drive Carrier SAS Controller Cards Removing a SAS Controller Card CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the onl[...]

114 Installing Sy stem Components 4 If you are r emoving a battery-cached SAS R AID controller , disconnect the R AID battery cable from the card. 5 Remove the car d from the e xpansion slot. See "Removing an Expansion Car d" on page 83. Installing a SAS Controller Card CAUTION: Many repairs may only be done by a certified serv ice techni[...]

Installing Sy stem Components 115 Figure 3-25. Installing a SAS RAID Controller Installing the SAS RAID Controller Card Battery T o install the RAID battery , insert the battery into the plastic battery holder on the inner side of the chassis, an d connect the battery cable to the connector on the SAS R A ID controller card ne xt to the RAID memory[...]

116 Installing Sy stem Components Connecting an External SAS T ape Drive This subsection describes how to connec t an external SAS tape drive to the optional e xternal SAS controller card. CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your pro[...]

Installing Sy stem Components 117 CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authoriz ed by Dell is not cove[...]

118 Installing Sy stem Components 1 T urn off the system, including any at tached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 67. 3 Remove the PEM. See "Removing the PEM or PEM Shell" on page 75. 4 Remove the cooling shroud assembly . See "Removing t[...]

Installing Sy stem Components 119 NOTICE: T o avoid damage to the battery conn ector , you must firmly support the connector while installing or removing a battery . 7 Install the new system battery . a Support the battery connector by pr essing down firmly on the positive side of the connector . b Hold the battery with the "+" facing up,[...]

120 Installing Sy stem Components support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty . Read and follow the safety instructions th at came with the product. 1 T urn off the system and attached peri pherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the[...]

Installing Sy stem Components 121 Figure 3-27. Removing and Installing the Control Panel Installing the Control Panel 1 Insert the control panel assembly dis play module into the chassis cutout and secur e it with the two T orx screws. 2 Affix the control panel label to the display module. 3 Install the control panel board in the system chassis and[...]

122 Installing Sy stem Components 4 Connect the display module cable to the control panel board. See F igure 3-27 . 5 If the control panel data cable is not alr eady connected to the system board, connect the cable to the contro l panel connector on the boar d. See Fi g u r e 6 - 1 . 6 Connect the control panel cable to the control panel board and [...]

Installing Sy stem Components 123 Figure 3-28. Removing and Ins talling the Chassis Intrusion Switch Installing the Chassis Intrusion Switch 1 Connect the intrusion-switch cable to its system boar d connector . See F igure 3-28. 2 Insert the switch into the opening in the chassis wall and gently , but firmly , pr ess in the switch until it is fully[...]

124 Installing Sy stem Components SAS Backplane Removing the SAS Backplane CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing th[...]

Installing Sy stem Components 125 10 Remove the SAS backplane from the system: a If you ar e re moving a 2.5-inch drive backplane, press the spring-loaded blue r etention tab towards the front of the system, slide the backplane upwar d. See F igure 3-29. If you ar e re moving a 3.5-inch drive backplane, pull the spring-loaded blue r etention pin aw[...]

126 Installing Sy stem Components Figure 3-29. Removing and Instal ling a 2.5-Inch SAS Backplane 1 SAS A cable 2 SAS B cable 3 backplane power cable 4 retention tab 2 4 3 1[...]

Installing Sy stem Components 127 Figure 3-30. Removing and Installing a 3.5" Drive SAS Backplane Installing a SAS Backplane 1 Install the SAS backplane: a Slowly lower the backplane into th e system, being car eful to avoid damaging components on the face of the boar d. b Align the installation alignment slot on the bottom of the backplane wi[...]

128 Installing Sy stem Components c Slide the r etention slots on the back plane over the r etention hooks on the chassis. d Slide the backplane downwar d until the blue r etention pin snaps into place. 2 Connect the SAS, interface, and po wer cables to the SAS backplane. 3 Connect the control-panel cable to the front of the SAS backplane. 4 Instal[...]

Installing Sy stem Components 129 5 Disconnect the SAS data and backplane power cables from the back of the SAS backplane. See F igure 3-29 or F igure 3-30. 6 Disconnect the power cable from th e top of the peripheral interposer boar d. See F igure 3-31. NOTICE: When disconnecting the control-panel cable, ho ld the pull-tab on the control-panel cab[...]

130 Installing Sy stem Components Figure 3-31. Removing and Installing the Peripheral Interposer Board 10 Remove the peripheral interposer board: a P ress the spring-loaded blue r etention tab, then slide the board upwar d. See F igure 3-31. b When the board cannot move upwar d any farther , pull the boar d towar d the back of the system to re move[...]

Installing Sy stem Components 131 c Lift the boar d out of the system, being car eful to avoid damaging components on the face of the boar d. d Place the interposer boar d aside on a work surface. Replacing a Peripheral Interposer Board 1 Install the peripheral interposer boar d: a Car efully lower the interposer boar d into the system, being car e[...]

132 Installing Sy stem Components support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty . Read and follow the safety instructions th at came with the product. 1 T urn off the system and attached peri pherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the[...]

Installing Sy stem Components 133 Figure 3-32. Removing and Installing a Fan Interposer Board Installing a Fan Interposer Board 1 Slip the two securing tabs on the fan interposer boar d into the two slots on the side of the fan bay . See F igure 3-32. 2 Secur e the fan interposer boar d with the two scr ews. 3 Replace the SAS backplane (systems wi [...]

134 Installing Sy stem Components 5 Install the optical drive carrier . Slide the drive carrier into its drive bay and pr ess in the release latch. See F igure 3-19 . 6 Install the SAS hard drives in their or iginal locations. See "Installing a Hot- Plug Har d Drive" on page 111. 7 Close the system. See "Closing the System" on p[...]

Installing Sy stem Components 135 12 Remove the R AID battery compartment: a Lift the snap lever and gently pull the R AID battery compartment straight up. See F igure 3-33. b Lift the battery compartment away from the side of the chassis. Figure 3-33. Removing and Installing the RAID Battery Compartment 13 Remove the system boar d: a P ull up the [...]

136 Installing Sy stem Components b Grasp the system boar d by the heat sinks, or by the riser boar d. T o avoid twisting the board, do no t lift the boar d by the corners. c Slowly and evenly lift the system board above the r etention hooks, ensuring that the system boar d is clear of all r etention hooks. d Lift the system board out of the chassi[...]

Installing Sy stem Components 137 Installing the Sy stem Board 1 T ransfer the processors and heat sinks to the new system boar d. See "Removing a P rocessor" on page 101 and "Installing a Processor" on page 103. 2 Remove the memory modules and transfer them to the same locations on the new board. See "Removing Memory Modul[...]

138 Installing Sy stem Components • Chassis intrusion switch cable • SA T A interface cable 8 Install all expansion car ds. See "Installing an Expansion Card" on page 80. 9 Reinstall the SAS controller car d. S ee "Installing a SAS Controller Car d" on page 114. 10 If applicable, reconnect the R AID ba ttery cable to the SAS[...]

Installing Sy stem Components 139 support team. Damage due to servicing that is not authoriz ed by Dell is not covered by your warranty . Read and follow the safety instru ctions that came with the product. 1 T urn off the system and attached peri pherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening th[...]

140 Installing Sy stem Components Figure 3-35. Removing and Installing the Power Distribution Board Installing the Power Distribution Board 1 P osition the three r etention slots on the power distribution board with the three r etention tabs on the bottom of the chassis. See F igure 3-35. 2 Secur e the power distribution board with the seven scr ew[...]

Installing Sy stem Components 141 5 Close the system. See "Closing the System" on page 68. 6 Reconnect the system to its electri cal outlet and turn the system on, including any attached peripherals. Processor Expansion Module Board Removing the PEM Board 1 T urn off the system, including any attached peripherals, and disconnect the syste[...]

142 Installing Sy stem Components Figure 3-36. Removing and Ins talling the PEM Board Replacing the PEM Board 1 Install the new PEM board: a L ower the PEM boar d into the PEM shell. b Ensur e that the PEM board is comple tely parallel to the floor of the PEM shell, and that all r etentio n hooks on the bottom of the PEM shell extend through the r [...]

Installing Sy stem Components 143 3 Remove the memory modules and transfer them to the same locations on the new PEM board. See "Removing Memory Modules" on page 99 and "Installing Memory Modules" on page 97. 4 Replace the PEM cooling shroud. See F igure 3-9 5 Replace the PEM in the system chassis.[...]

144 Installing Sy stem Components[...]

T roubleshooting Y our Sy stem 145 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedures in this document, you must r emove the system cover and work inside the system. W hile working inside the system, do not attempt to service the system ex cept as explained in this guide and elsewher e in your sy[...]

146 T roubl eshooting Y our Sy stem Checking Basic Power Problems 1 If the power indicator on the system front panel or power supplies does not indicate that power is available to the system, ensur e that the power cables ar e secur ely connected to the power supplies. 2 If the system is connected to a PDU or UPS, turn the PDU or UPS off and then o[...]

T roubleshooting Y our Sy stem 147 T roubleshooting External Connections L oose or improperly connected cables ar e the most likely source of problems for the system, monitor , and other peripherals (such as a printer , keyboar d, mouse, or other external device). Ensur e that all external cables ar e secur ely attached to the e xternal connectors [...]

148 T roubl eshooting Y our Sy stem If the test fails, see "Getting Help" on page 181. T roubleshooting the Keyboard or Mouse Problem • System message indicates a problem with the keyboar d and/or mouse • K eyboar d and/or mouse is not functi oning or is functioning improperly . Action 1 Disconnect the ke yboard and mouse ca bles from[...]

T roubleshooting Y our Sy stem 149 5 If you have re mote access to your system, use a remote host to access the system’s System Setup program and en able the USB ports. If r emote access is not available, proceed to the next step. If enabling the USB ports does not re solve the problem, see "Getting Help" on page 181. 6 If you do not ha[...]

150 T roubl eshooting Y our Sy stem T roubleshooting Serial I/O Problems Problem • Error message indicates a problem with a serial port. • Device connected to a serial port is not operating properly . Action 1 Enter the System Setup program and ensure that the serial port is enabled and configured corr ectly for your app lication. See "Usi[...]

T roubleshooting Y our Sy stem 151 4 T urn on the system and the serial device. If the problem is resolved, r eplace the serial device. See "Getting Help" on page 181. If the problem persists, see "Getting Help" on page 181. T roubleshooting a USB Device Problem • System message indicates a problem with a USB device. • One o[...]

152 T roubl eshooting Y our Sy stem 3 Restart the system and reconnect the USB devices. If the problem is r esolved, the proble m was likely caused by an overcurr ent event on one of the USB devices. If th e problem persists, attempt to isolate the faulty device by trying differ ent USB configurations. If the problem is not r esolved, proceed to th[...]

T roubleshooting Y our Sy stem 153 T roubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 R un the appropriate online diagnostic test. See "Running the System Diagnostics" on page 169. 2 Check the appropriate indicator on the NIC connector . See "NIC Indicator Codes" on page 20. • If the link indicato[...]

154 T roubl eshooting Y our Sy stem T roubleshooting a W et Sy stem Problem • Liquid spilled on the system. • Ex cessive humidity . Action CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the onli[...]

T roubleshooting Y our Sy stem 155 T roubleshooting a Damaged Sy stem Problem • System was dropped or damaged. Action CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service[...]

156 T roubl eshooting Y our Sy stem NOTE: If the sy stem is turned off for long peri ods of time (for weeks or months), the NVRAM may lose its sy stem configuration information. This situation is caused by a defective battery . Action 1 Re-enter the time and date through the System Setup program. See "Using the System Setup P rogram" on p[...]

T roubleshooting Y our Sy stem 157 NOTICE: Y ou can hot-plug the power supplies. One power supply must be installed for the sy stem to operate. The sy stem is in the redu ndant mode when two power supplies are installed. Remo ve and install only one po wer supply at a time in a sy stem that is powered on. Operating the sy stem for extended periods [...]

158 T roubl eshooting Y our Sy stem • F ront panel LCD indicates a problem with the fan. • F an status indicator indicates a problem with the fan. Action CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as direc[...]

T roubleshooting Y our Sy stem 159 • F ront-panel status LCD indicates a problem with system memory . Action CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and supp[...]

160 T roubl eshooting Y our Sy stem 9 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 10 Enter the System Setup program and check the system memory setting. See "Using the System Setup P rogram" on page 45. If the amount of memory installed still does not match the system memory setting, the[...]

T roubleshooting Y our Sy stem 161 Action CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform trou bleshooting and simple rep airs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authoriz ed by Dell is [...]

162 T roubl eshooting Y our Sy stem support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty . Read and follow the safety instructions th at came with the product. NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 R[...]

T roubleshooting Y our Sy stem 163 If the har d drive functions properly in the original bay , the drive carrier could have intermittent problems. Replace the har d-drive carrier . See "Getting Help " on page 181 . If the har d drive functioned properly in another bay but does not function in the original bay , the SAS backplane has a def[...]

164 T roubl eshooting Y our Sy stem Action CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is [...]

T roubleshooting Y our Sy stem 165 11 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. If the prob lem persists, proceed as follows: • If you have a SAS controller , see "Getting Help " on page 181 . • If you have a RAID controller , replace the R AID battery . See "Installing the SA[...]

166 T roubl eshooting Y our Sy stem 7 Ensure that the tape drive’s interface /DC power cable is connected to the tape drive and controller card. 8 Close the system. See "Opening a nd Closing the System" on page 67. 9 Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals. 10 If the problem [...]

T roubleshooting Y our Sy stem 167 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the ne xt step. 7 T urn off the system and attached peri pherals, and disconnect the system from the electrical outlet. 8 Open the system. See "Opening and Closing the System" [...]

168 T roubl eshooting Y our Sy stem Action CAUTION: Many repairs may only be done by a certified serv ice technician. Y ou should only perform troubles hooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is [...]

Running the Sy st em Diagnostics 169 Running the Sy stem Diagnostics If you e xperience a problem with your system, run the diagnostics before calling for technical assist ance. The purpose of the diagnostics is to test your system's hardwar e without requiring a dditional equipment or risking data loss. If you are unable to fix the pr oblem y[...]

170 Running the Sy stem Diagnostics • View status messages that inform yo u if tests ar e completed successfully . • View error messages that inform you of problems encounter ed during testing. When to Use the Sy stem Diagnostics If a major component or device in the system does not operate properly , component failure may be indicated. As long[...]

Running the Sy st em Diagnostics 171 Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window appears and allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for T esting The left side of the Customize window lists device[...]

172 Running the Sy stem Diagnostics • L og output file pathname — When checked, enables you to specify wher e the test log file is saved. V iewing Information and Results The tabs in the Customize window provide inform ation about the test and the test results. The following tabs ar e available: • Res u l ts — Displays the test that ran and[...]

Jumpers and Connectors 173 Jumpers and Connectors This section provides specific informa tion about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. Sy stem Board Jumpers F i gur e 6-1 shows the location of the configuration jumpers on the system bo[...]

174 Jumpers and Connectors 1 T urn off the system, including any at tached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening a nd Closing the System" on page 67. 3 Move the password jumper to pins 2-4 to clear the passwor d. See Fi g u r e 6 - 1 to locate the password jumper on the system b[...]

Jumpers and Connectors 175 Figure 6-1. Sy stem Board Connectors 1 12 11 10 2 3 4 5 6 8 9 13 15 16 17 20 21 22 18, 19 14 7 23[...]

176 Jumpers and Connectors T able 6-2. Sy stem Board Connectors Connector Label Description 1P C I E _ X n _ n PCIe expansion slots (7) 2 INT_STORAGE SAS controller card connector 3 RA C_CONN r emote access card connector 4 RA C_CONN2 connector for the 40-pin R AC cable 5 INT_SD SD car d connector 6 RA C_CONN1 remote access car d (RA C) connector 7[...]

Jumpers and Connectors 177 Processor Expansion Module Board Connectors See F igure 6-2 and T able 6-3 for the lo cation and description of the PEM board connectors. Figure 6-2. Processor Expans ion Module Bo ard Connectors T able 6-3. Processor Expansio n Module Boar d Connectors Connector Label Description 1C n memory module connectors (8) 2D n me[...]

178 Jumpers and Connectors SAS Backplane Board Connectors F igure 6-3 shows the location of t he connectors on the backplane board. Figure 6-3. SAS Backplane Board Connectors 1 data interface 2 control panel (on front of board) 3 power 4 SAS B 5 installation alignment slot 6 power SAS A 3 4 2 1 5 6[...]

Jumpers and Connectors 179 Figure 6-4. SAS Backplane Boar d Connectors: 2.5-inch Option SAS 2.5-Inch Peripheral Interposer Board In addition to the backplane, system s with 2.5-inch drives also have a peripheral interposer boar d. 1 SAS B 2 SAS A 3 backplane power 3 2 1[...]

180 Jumpers and Connectors Figure 6-5. SAS Peripheral Interposer Board Connectors 1 control panel 2 power 3 power to backplane 4 data interface 1 2 3 4[...]

Getting Help 181 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service[...]

182 Getting Help[...]

Glossary 183 Glossary This section defines or identifies technical terms, abbr eviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower I nterface. A standard interface for enabling the operating system to dire ct configuration and power management. ambient tempe[...]

184 Glossary operating system when you start your syst em. Unless the operating system fails to respond, you can r eboot (also called warm boot ) your system by pressing <Ctrl><Alt><Del>. Otherwise, you must r estart the system by pr essing the reset button or by turning the system off and then back on. bootable diskette — A dis[...]

Glossary 185 device driver — A program that allows the operatin g system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers— must be loaded from the config.sys f i le or as memory-r esident programs (usually , from the autoexec.bat fi le ). Others must load when you start the program fo[...]

186 Glossary expansion card — An add-in card, such as a NIC or SCSI adapter , that plugs into an expansion-car d connector on the system board. An e xpansion card adds some specialized function to the system by pr oviding an interface between the expansion bus and a peripheral. expansion-card connector — A connector on the system board or riser[...]

Glossary 187 host adapter — A host adapter implements commun ication between the system’s bus and the controller for a peripheral device . (Hard-drive controller subsystems include integrated host adapter circuitry .) T o ad d a SCSI expansion bus to your system, you must install or connect the appropriate host adapter . Hz — Hertz. I/O — I[...]

188 Glossary KVM — Keyboar d/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the k eyboard and mouse ar e used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to [...]

Glossary 189 memory — An area in your system that stor es basic system data. A system can contain several different forms of memory , such as integrated memory (ROM and R AM) and add-in memory modules ( DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stor es data and one or more sets of addi ti[...]

190 Glossary pixel — A single point on a video display . Pix e ls ar e arranged in rows and columns to create an image. A video r esolution, such as 640 x 480, is expressed as the number of pixels across by the number of pix els up and down. POST — P ower -on self -test. Before the operat ing system loads when you turn on your system, the POST [...]

Glossary 191 rpm — Revolutions per minute. RT C — Real-time clock. SAS — Serial-attached SCSI. SA T A — Serial Advanced T echnology Attach ment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDR AM —[...]

192 Glossary system diskette — See bootable diskette . system memory — See RAM . System Setup program — A BIOS-based program that allows you to configure your system’s hardwar e and customize the system ’s operation by setting features such as password protection. Because the System Se tup program is stored in NVR AM, any settings remain [...]

Glossary 193 video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter may be integrated into the system board or may be an e xpansion card that plugs into an expansion slot. video driver — A program that allows graphics-mode application programs and operating syste[...]

194 Glossary[...]

FILE LOCA TION: C:Documents and Sett ingsdaniel_whiteMy DocumentsWindchillFat T ire 32HOMA02ENSourceBookIX.fm DELL CONFIDENTIAL – PRELIMINARY 9/2/09 FOR PROOF ONL Y Index 195 Index A alert messages, 43 B back-panel features, 17 battery (R AID) installing, 1 1 5 troubleshooting, 1 6 3 battery (system) re placing, 1 1 7 troubleshooting, 1[...]

FILE LOCA TION: C:Documents and Settingsdaniel_wh iteMy DocumentsWindchillFat T ire 32HOMA02ENSourceBookIX.fm DELL CONFIDENTIAL – PRELIMINARY 9/2/09 FOR PROOF ONL Y 196 Index See memory modules (DIMMs). drive blank installing, 1 0 9 r e m o v i n g , 109 drive carrier hard drive, 1 1 1 optical drive, 1 0 6 E expansion car ds installing,[...]

FILE LOCA TION: C:Documents and Sett ingsdaniel_whiteMy DocumentsWindchillFat T ire 32HOMA02ENSourceBookIX.fm DELL CONFIDENTIAL – PRELIMINARY 9/2/09 FOR PROOF ONL Y Index 197 R A ID battery , 1 1 5 SAS backplane boar d, 1 2 7 SAS controller , 1 1 4 SD card, 9 1 USB memory k ey , 8 8 J jumpers (system boar d), 173 K key b o a rd troubles[...]

FILE LOCA TION: C:Documents and Settingsdaniel_wh iteMy DocumentsWindchillFat T ire 32HOMA02ENSourceBookIX.fm DELL CONFIDENTIAL – PRELIMINARY 9/2/09 FOR PROOF ONL Y 198 Index installing, 1 4 0 r e m o v i n g , 138 power indicator , 19 power supplies r emoving, 7 3 r eplacing, 7 4 troubleshooting, 1 5 6 P owerNow!, 51 processor installi[...]

FILE LOCA TION: C:Documents and Sett ingsdaniel_whiteMy DocumentsWindchillFat T ire 32HOMA02ENSourceBookIX.fm DELL CONFIDENTIAL – PRELIMINARY 9/2/09 FOR PROOF ONL Y Index 199 R A ID battery , 1 1 5 SAS controller card installing, 1 1 4 r e m o v i n g , 113 SAS hard drive See hard drives (SAS/SA T A). SA T A hard drive See hard drives ([...]

FILE LOCA TION: C:Documents and Settingsdaniel_wh iteMy DocumentsWindchillFat T ire 32HOMA02ENSourceBookIX.fm DELL CONFIDENTIAL – PRELIMINARY 9/2/09 FOR PROOF ONL Y 200 Index troubleshooting battery (R AID), 1 6 3 battery (system), 1 5 5 cooling fans, 1 5 7 damaged system, 1 5 5 e xpansion cards, 1 6 6 e xternal connections, 1 4 7 hard [...]

FILE LOCA TION: C:Documents and Sett ingsdaniel_whiteMy DocumentsWindchillFat T ire 32HOMA02ENSourceBookIX.fm DELL CONFIDENTIAL – PRELIMINARY 9/2/09 FOR PROOF ONL Y Index 201[...]

FILE LOCA TION: C:Documents and Settingsdaniel_wh iteMy DocumentsWindchillFat T ire 32HOMA02ENSourceBookIX.fm DELL CONFIDENTIAL – PRELIMINARY 9/2/09 FOR PROOF ONL Y 202 Index[...]